Macy's Questions

What payment methods does Macys.com accept? A4: Macys.com provides various convenient payment options to cater to our customers' needs. We accept major credit cards such as Visa, Mastercard, American Express, and Discover. Additionally, we also accept Macy's Credit Card, Macy's American Express Card, Macy's Gift Cards, and Macy's Merchandise Credit. To ensure a secure payment process, we employ industry-standard encryption and adhere to strict security protocols. Rest assured, your personal and financial information is handled with the utmost care.

Does Macys.com offer international shipping? A6: Yes, Macys.com offers international shipping to select countries. While we strive to serve customers worldwide, not all products are eligible for international shipping due to manufacturer restrictions and customs regulations. To determine if we ship to your country, simply add your desired items to the shopping bag and proceed to the checkout page. There, you will be prompted to enter your shipping address, and if your country is available, shipping options and charges will be displayed. Please note that international orders may be subject to additional customs fees and taxes.

Can I find exclusive deals and discounts on Macys.com? A9: Absolutely! Macys.com is famous for offering exclusive deals, discounts, and promotions to our valued customers. To stay updated on the latest savings opportunities, we

How can I find the perfect size when shopping online at Macys.com? A5: Finding the perfect size while shopping online at Macys.com is made simple through our detailed size charts and helpful fit guides. On each product page, you will find a size chart link located near the size options. Clicking on this link will open a comprehensive size guide, providing measurements for various body parts and comparing them to standard sizing. Additionally, our fit guides offer valuable insights and tips on how each item is designed to fit. Taking advantage of these resources will help you make informed decisions and select the right size with confidence.

What is Macys.com's return policy? A2: At Macys.com, we understand that sometimes a product may not meet your expectations. That's why we have a flexible return policy. If you're not completely satisfied with your purchase, you can initiate a return within 90 days of the purchase date. The item must be in its original condition, with the tags attached (if applicable). For online orders, you have two options: either return the item to any Macy's store or use our convenient online return process. Simply visit the "My Account" section on our website, select the item you wish to return, and follow the instructions provided.

Can I cancel or modify my order after it has been placed on Macys.com? A7: We understand that circumstances may change, and you may need to cancel or modify your order. As long as your order has not entered the shipping process, it is possible to cancel or modify it. To do so, we recommend reaching out to our customer service team immediately via phone or Live Chat, mentioning your order number. Our representatives will do their best to assist you. However, please note that once an order has been shipped, cancellations or modifications are no longer possible. In such cases, you can utilize our hassle-free return process.

How can I contact customer service at Macys.com? A1: Contacting customer service at Macys.com is easy. You can reach out to our dedicated team of customer service representatives by dialing our toll-free number at 1-800-289-6229. This line is available 24/7, ensuring that there will always be someone available to assist you. Additionally, you can also connect with our customer service team through Live Chat on our website. Our well-trained representatives are ready to provide prompt and helpful solutions to any queries or concerns you may have.

Can I track my order on Macys.com? A3: Absolutely! Tracking your order on Macys.com is a breeze. Once your order has been shipped, you will receive a confirmation email containing a tracking number and a direct link to monitor the delivery progress of your package. You can also track your order by signing in to your Macy's account and navigating to the "Orders & Returns" section. There, you will find a list of all your recent orders, along with their current shipping status. Our goal is to keep you informed every step of the way.

Does Macys.com offer gift wrapping services? A8: Yes, Macys.com offers gift wrapping services to add an extra touch of elegance and convenience to your purchase. During the checkout process, you will find an option to select gift wrapping for eligible items. Simply check the box, and we will ensure your item is beautifully wrapped before being shipped. You can also add a personalized message to accompany your gift. Gift wrapping materials and designs may vary based on availability and the size of the item, but rest assured, our experienced team will package your gift with care and attention to detail.