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Dun & Bradstreet
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D-nb.info is a website that serves as the digital portal for the German National Library (Deutsche Nationalbibliothek or DNB). It provides access to a vast collection of digital resources, including books, journals, newspapers, and other materials. The website serves as an essential platform for researchers, students, and the general public interested in exploring and benefiting from the extensive library holdings. Users can search for specific publications, browse different categories, and access important information such as catalog records, bibliographic data, and research tools. Overall, d-nb.info plays a crucial role in preserving and disseminating German cultural heritage and knowledge.
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EncryptedSite is Encrypted
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CountryHosted in Germany
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CityDelitzsch, Saxony
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Latitude\Longitude51.5251 / 12.3342 Google Map
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Traffic rank#30,116 Site Rank
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Site age17 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
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Subsidiaries
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Headquarters
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Founded1841, New York, NY
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Founder
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Number_of_employees6,296 (December 2021)
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Stock_priceDNB (NYSE) $13.08 +0.16 (+1.24%)Jan 13, 4 - 00 PM EST - Disclaimer
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Revenue2.16 billion USD (2021)
Traffic rank
#30,116
#30,116
Site age
17 yrs
17 yrs
Location
Germany
Germany
Popular Questions for Dun & Bradstreet
Newest job postings for Dun & Bradstreet
via Built In
posted_at: 5 days agoschedule_type: Full-timework_from_home: 1
Why We Work at Dun & Bradstreet
Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into... opportunity and potential into prosperity. Bold and diverse
Why We Work at Dun & Bradstreet
Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into... opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us!
An individual contributor role dedicated to the effective resolution of tactical customer inquiries and the continuous improvement of team operational performance and customer satisfaction
Responsibilities
• Accurate, timely, complete and consistent global customer support involving resolution of multi-channel inquiries from customers of Dun & Bradstreet requiring a specialized skillset in Technology, Data, Product Usage, Cancellation Avoidance or Complaint Handling. Responsible for working in a team environment to provide an exceptional level of service to all customers by listening empathetically to the customer, identifying and defining the customer needs and delivering service to meet those needs.
• Develops and builds knowledge on D&B products, services, Data supply chain, procedures and technology, sales offerings and positioning or negotiation/conflict avoidance techniques as relevant to each respective team.
• Participate in group projects including new product launch preparation, tool adjustment/roll-out, process improvement, Advisor training etc.
Skills
• Product Usage –The primary use cases, feature functionality, workflow, navigation, and user set-up/management for the suite of relevant products.
• Data/Data Supply Chain –The elements, global coverage, and representation of D&B content as well as in the systemic collection, correction, and data flow processes that underpin our content delivery.
• Technology – The core components, connectivity, diagnostic tools, monitoring and troubleshooting of the D&B product and data platforms/infrastructure and its management. This includes ITIL Service Mgmt., basic knowledge of XML, SOAP, and REST(JSON), working knowledge of VB/ASP, .NET Technologies (VB.NET), C#, .NET MCV, JAVA/JDK/J2EE/sprint/eclipse, PHP/Python and SQL/Oracle/Sybase and proficiency in internet related applications such as email clients and web browsers.
• Contract Cancellation Avoidance – The negotiation and objection handling associated with customer attempts to cancel their D&B services, anchored in the value recognition and use cases of the relevant product suite, sales discounts and offerings, appropriate positioning and pricing, sales compliance practices, and transaction processing.
• Complaint Management - The facilitation, negotiation and successful resolution of high profile complaints. These include sources of reputational, legal, or financial threat to Dun and Bradstreet
• Customer Service Tools and applications – These include Salesforce (Case Management, Reporting, Escalation, etc), Query Resolution Master Process, Vocalize dashboards and navigation, DUNS Right, DUNS Link, Phoenix etc.
All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
Global Recruitment Privacy Notice Show more details...
Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into... opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us!
An individual contributor role dedicated to the effective resolution of tactical customer inquiries and the continuous improvement of team operational performance and customer satisfaction
Responsibilities
• Accurate, timely, complete and consistent global customer support involving resolution of multi-channel inquiries from customers of Dun & Bradstreet requiring a specialized skillset in Technology, Data, Product Usage, Cancellation Avoidance or Complaint Handling. Responsible for working in a team environment to provide an exceptional level of service to all customers by listening empathetically to the customer, identifying and defining the customer needs and delivering service to meet those needs.
• Develops and builds knowledge on D&B products, services, Data supply chain, procedures and technology, sales offerings and positioning or negotiation/conflict avoidance techniques as relevant to each respective team.
• Participate in group projects including new product launch preparation, tool adjustment/roll-out, process improvement, Advisor training etc.
Skills
• Product Usage –The primary use cases, feature functionality, workflow, navigation, and user set-up/management for the suite of relevant products.
• Data/Data Supply Chain –The elements, global coverage, and representation of D&B content as well as in the systemic collection, correction, and data flow processes that underpin our content delivery.
• Technology – The core components, connectivity, diagnostic tools, monitoring and troubleshooting of the D&B product and data platforms/infrastructure and its management. This includes ITIL Service Mgmt., basic knowledge of XML, SOAP, and REST(JSON), working knowledge of VB/ASP, .NET Technologies (VB.NET), C#, .NET MCV, JAVA/JDK/J2EE/sprint/eclipse, PHP/Python and SQL/Oracle/Sybase and proficiency in internet related applications such as email clients and web browsers.
• Contract Cancellation Avoidance – The negotiation and objection handling associated with customer attempts to cancel their D&B services, anchored in the value recognition and use cases of the relevant product suite, sales discounts and offerings, appropriate positioning and pricing, sales compliance practices, and transaction processing.
• Complaint Management - The facilitation, negotiation and successful resolution of high profile complaints. These include sources of reputational, legal, or financial threat to Dun and Bradstreet
• Customer Service Tools and applications – These include Salesforce (Case Management, Reporting, Escalation, etc), Query Resolution Master Process, Vocalize dashboards and navigation, DUNS Right, DUNS Link, Phoenix etc.
All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
Global Recruitment Privacy Notice Show more details...
via LinkedIn
posted_at: 2 days agoschedule_type: Full-time
Why We Work at Dun & Bradstreet
Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into... opportunity and potential into prosperity. Bold and diverse
Why We Work at Dun & Bradstreet
Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into... opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us!
We are currently growing our Cyber Governance Risk and Compliance team in order to protect and scale our enterprise security program as well as meet ongoing security compliance and assurance requirements!
The Senior Third Party Risk and Compliance Analyst is responsible for supporting the security aspects, assessments, continuous monitoring and audits of all third-party partnerships. You will manage and execute the third-party cyber risk assessment process, from initial third-party intake through tracking and remediation of technical, operational, and contractual issues resulting from partnerships. In additional, This person will help drive the transformation of the Third-Party compliance program by supporting the execution of internal and external assessments.
What You'll Do
• Plan and conduct information security, risk assessments and audits of suppliers.
• Identify information security deficiencies or risks at third parties, provide escalation paths for information security issues, incidents, and inquiries.
• Prepare security assessment reports including third-party background, security assessment scope, and results.
• Lead third party Incident response investigations with complete ownership the process.
• Collaborate with internal stakeholders to identify and manage IT and cyber risks.
• Perform risk assessments of in scope products and services.
• Identify and analyze control weaknesses and / or inefficiencies; recommend appropriate actions or improvements to ensure effective internal control over financial reporting; proper safeguarding of assets; and continuous improvement.
• Collaborate with control owners to remediate control gaps and track the remediation efforts.
• Assess effectiveness of security control requirements associated with acquisition and use of third-party IT resources.
• Coordinate with supplier management team to communicate, track and close open risk items.
• Work closely with internal stakeholders to educate them, assess risks and achieve compliance over technology control environment.
• Communicate progress, escalations, and issue resolution to management and team stakeholders.
• Develop, maintain, report on key risk metrics.
• Build relationships with a broad range of D&B employees at all levels to accomplish program objectives and further Enterprise Risk goals.
Requirements (Must Have)
• 7-10 years of experience in third-party IT security risk management.
• Bachelor's degree or an equivalent mix of education and experience in Information Cyber Security, Risk Management and Governance Risk and Compliance.
• Strong experience leveraging third party tools such as Service Now, TrustArc, OneTrust.
• Strong knowledge of industry frameworks including related regulatory compliance requirements (NIST 800-161, ITL4,ISO27001, SOC 2).
• Strong experience in conducting supplier security assessments, audits and risk management.
• Deep knowledge of cybersecurity policies, standards and best practices.
• Understanding of information security testing methods, including vulnerability assessments and penetration testing.
• Experience implementing cyber processes and controls, including ongoing improvement opportunities.
• Strong eye for detail and ability to successfully manage third party audits, gather evidence and coordinate audit response.
• Ability to leverage strong verbal, written communication skills to collaborate with cross-functional teams.
• Strong analytical and problem-solving skills capable of managing projects that drive business objectives.
• A team player with strong collaboration skills and the ability to work with minimal supervision.
Preferred (Nice To Have)
• CISA, CISSP, ISO 27001 Lead Auditor, or comparable certifications strongly preferred.
• Having a systems or security engineering background is strongly preferred.
Benefits We Offer
• Generous paid time off in your first year, increasing with tenure.
• Up to 16 weeks 100% paid parental leave after one year of employment.
• Paid sick time to care for yourself or family members.
• Education assistance and extensive training resources.
• Do Good Program: Paid volunteer days & donation matching.
• Competitive 401k & Employee Stock Purchase Plan with company matching.
• Health & wellness benefits, including discounted Gympass membership rates.
• Medical, dental & vision insurance for you, spouse/partner & dependents.
• Learn more about our benefits: http://bit.ly/41Yyc3d .
All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html . Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
Equal Employment Opportunity (EEO): Dun & Bradstreet is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. View the EEO is the Law poster here and its supplement here. View the pay transparency policy here .
Global Recruitment Privacy Notice Show more details...
Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into... opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us!
We are currently growing our Cyber Governance Risk and Compliance team in order to protect and scale our enterprise security program as well as meet ongoing security compliance and assurance requirements!
The Senior Third Party Risk and Compliance Analyst is responsible for supporting the security aspects, assessments, continuous monitoring and audits of all third-party partnerships. You will manage and execute the third-party cyber risk assessment process, from initial third-party intake through tracking and remediation of technical, operational, and contractual issues resulting from partnerships. In additional, This person will help drive the transformation of the Third-Party compliance program by supporting the execution of internal and external assessments.
What You'll Do
• Plan and conduct information security, risk assessments and audits of suppliers.
• Identify information security deficiencies or risks at third parties, provide escalation paths for information security issues, incidents, and inquiries.
• Prepare security assessment reports including third-party background, security assessment scope, and results.
• Lead third party Incident response investigations with complete ownership the process.
• Collaborate with internal stakeholders to identify and manage IT and cyber risks.
• Perform risk assessments of in scope products and services.
• Identify and analyze control weaknesses and / or inefficiencies; recommend appropriate actions or improvements to ensure effective internal control over financial reporting; proper safeguarding of assets; and continuous improvement.
• Collaborate with control owners to remediate control gaps and track the remediation efforts.
• Assess effectiveness of security control requirements associated with acquisition and use of third-party IT resources.
• Coordinate with supplier management team to communicate, track and close open risk items.
• Work closely with internal stakeholders to educate them, assess risks and achieve compliance over technology control environment.
• Communicate progress, escalations, and issue resolution to management and team stakeholders.
• Develop, maintain, report on key risk metrics.
• Build relationships with a broad range of D&B employees at all levels to accomplish program objectives and further Enterprise Risk goals.
Requirements (Must Have)
• 7-10 years of experience in third-party IT security risk management.
• Bachelor's degree or an equivalent mix of education and experience in Information Cyber Security, Risk Management and Governance Risk and Compliance.
• Strong experience leveraging third party tools such as Service Now, TrustArc, OneTrust.
• Strong knowledge of industry frameworks including related regulatory compliance requirements (NIST 800-161, ITL4,ISO27001, SOC 2).
• Strong experience in conducting supplier security assessments, audits and risk management.
• Deep knowledge of cybersecurity policies, standards and best practices.
• Understanding of information security testing methods, including vulnerability assessments and penetration testing.
• Experience implementing cyber processes and controls, including ongoing improvement opportunities.
• Strong eye for detail and ability to successfully manage third party audits, gather evidence and coordinate audit response.
• Ability to leverage strong verbal, written communication skills to collaborate with cross-functional teams.
• Strong analytical and problem-solving skills capable of managing projects that drive business objectives.
• A team player with strong collaboration skills and the ability to work with minimal supervision.
Preferred (Nice To Have)
• CISA, CISSP, ISO 27001 Lead Auditor, or comparable certifications strongly preferred.
• Having a systems or security engineering background is strongly preferred.
Benefits We Offer
• Generous paid time off in your first year, increasing with tenure.
• Up to 16 weeks 100% paid parental leave after one year of employment.
• Paid sick time to care for yourself or family members.
• Education assistance and extensive training resources.
• Do Good Program: Paid volunteer days & donation matching.
• Competitive 401k & Employee Stock Purchase Plan with company matching.
• Health & wellness benefits, including discounted Gympass membership rates.
• Medical, dental & vision insurance for you, spouse/partner & dependents.
• Learn more about our benefits: http://bit.ly/41Yyc3d .
All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html . Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
Equal Employment Opportunity (EEO): Dun & Bradstreet is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. View the EEO is the Law poster here and its supplement here. View the pay transparency policy here .
Global Recruitment Privacy Notice Show more details...
via Built In
posted_at: 6 days agoschedule_type: Full-timework_from_home: 1
Why We Work at Dun & Bradstreet
Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into... opportunity and potential into prosperity. Bold and diverse
Why We Work at Dun & Bradstreet
Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into... opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us!
Key Responsibilities
• Provides accurate, timely, complete and consistent global customer support involving telephone inquiries, email requests and Web-based inquiries from customers of Dun & Bradstreet, including customers, sales representatives, and 3rd Party customers.
• Takes ownership and has full responsibility throughout the entire interaction with customer.
• Responsible for working in a team environment to provide an exceptional level of service to all customers by listening empathetically to the customer, identifying and defining the customer needs and delivering service to meet those needs.
• Uphold high levels of Customer Satisfaction (CSAT) and appropriate operational performance standards.
• Continually upskilling knowledge and pursuing operational efficiency to drive FCR ( First Contact Resolution).
• Effectively manage irate contacts and successfully deliver resolutions that produce high levels of customer satisfaction.
• Stays current on products, services, promotions, procedures and technology
• Performs other duties and/or activities as assigned.
Key Requirements
• Well developed communication and interpersonal skills including active listening, probing, ability to build empathy, situational awareness and adaptation, problem solving and a team based orientation.
• Contact Center and CRM experience preferred.
• PC literate and working knowledge of Microsoft Office.
• Written and verbal English language skills required.
• Ability to multitask and thrive in a fast paced teaming environment.
• Strong working knowledge of D&B products, D&B systems, Reporting and Scoring models are recommended.
• A detail and process orientation and ability to work in an environment of ambiguity.
• Ability to have analytical skills and deal with complex issues and ambiguities.
• Must have flexible work availability.
All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
Global Recruitment Privacy Notice Show more details...
Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into... opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us!
Key Responsibilities
• Provides accurate, timely, complete and consistent global customer support involving telephone inquiries, email requests and Web-based inquiries from customers of Dun & Bradstreet, including customers, sales representatives, and 3rd Party customers.
• Takes ownership and has full responsibility throughout the entire interaction with customer.
• Responsible for working in a team environment to provide an exceptional level of service to all customers by listening empathetically to the customer, identifying and defining the customer needs and delivering service to meet those needs.
• Uphold high levels of Customer Satisfaction (CSAT) and appropriate operational performance standards.
• Continually upskilling knowledge and pursuing operational efficiency to drive FCR ( First Contact Resolution).
• Effectively manage irate contacts and successfully deliver resolutions that produce high levels of customer satisfaction.
• Stays current on products, services, promotions, procedures and technology
• Performs other duties and/or activities as assigned.
Key Requirements
• Well developed communication and interpersonal skills including active listening, probing, ability to build empathy, situational awareness and adaptation, problem solving and a team based orientation.
• Contact Center and CRM experience preferred.
• PC literate and working knowledge of Microsoft Office.
• Written and verbal English language skills required.
• Ability to multitask and thrive in a fast paced teaming environment.
• Strong working knowledge of D&B products, D&B systems, Reporting and Scoring models are recommended.
• A detail and process orientation and ability to work in an environment of ambiguity.
• Ability to have analytical skills and deal with complex issues and ambiguities.
• Must have flexible work availability.
All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
Global Recruitment Privacy Notice Show more details...
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