Kenya Airways is the national airline of Kenya, operating out of its hub in Nairobi. The official website, kenya-airways.com, serves as an all-encompassing platform for customers to access various services and information related to the airline. The website offers functionalities such as flight booking, online check-in, and managing bookings. Visitors can also explore the different destinations served by Kenya Airways, as well as access travel information, including baggage allowances, visa requirements, and airport lounges. The website also provides details about the airline's loyalty program, customer support, and news updates. Overall, kenya-airways.com serves as a comprehensive and user-friendly gateway for customers to engage with Kenya Airways.
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EncryptedSite is Encrypted
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CountryHosted in United States
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Traffic rank#37,927 Site Rank
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Site age27 yrs old
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Site Owner informationWhois info
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Hub
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FoundedJanuary 1977, Nairobi, Kenya
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Headquarters
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CeoAllan Kilavuka (Apr 1, 2020–)
#37,927
27 yrs
United States
Brief Posting Description...
• By delegation of authority and as the responsible officer at the station, oversee the day-to-day operations in consultation with the Station Manager whilst ensuring implementation of the station management system.
• Ensure that standards of punctuality and customer service are delivered in accordance with the company policies and procedures and in compliance with the regulatory authorities.
Detailed Description
• Liaise with relevant authorities and ensure compliance with all regulatory requirements, policies, processes, procedures, organization standards and local procedures is achieved so that work is carried out in a controlled and consistent manner.
• Ensure adherence of all KQ documented standards by all airport staff, Ground Handling staff and all other service providers. Safety, Quality & Environment:
• Promote and maintain a positive safety culture, a healthy, secure and cost-effective operation for Kenya Airways operations and ensure compliance with the relevant industry/legislative requirements and company procedures to ensure a healthy and safe work environment.
• Ensure timely remediation and corrective action is taken based on audit findings and/or risk assessment analysis.
• Conduct a monthly review of the risk control environment of the airport and submit the Risk Control Matrix (RCM) quarterly.
• Manageand be responsible for the implementation of the Local Emergency Accident Plan (LEAP).
• Identify and report safety hazards, near misses, incident and accidents.
• Monitor that standards of punctuality and customer service are delivered by third parties as per contract and Service Level agreement and in accordance with the company policies and procedures and relevant regulatory authorities.
• Represent Kenya Airways at AOC meetings to address airport facilitation issues.
• Ensure that customer service is delivered to a high standard that meets our customer needs and expectation as defined at corporate level.
• Drive “On Time Performance” culture within the airport and constantly engage all stakeholders to maintain the highest performance.
• Conduct monthly spot checks and inspections of the airport performance and SLA adherence.
• Ensure the airport has all the required, current operations manuals, publications and any other related documents needed to conduct ground handling operations.
• Ensure that the Load Control procedures and loading supervision responsibilities are correctly undertaken as per company policies and also document the airport process flow.
• Identify deviations in the published procedures and establish local procedures and document them in the Local Station Manual (LSM).
• Supervise SLAs and monitor performance of the Ground Handling Agent (GHA).
• Supervise, monitor employee performance and productivity, provide constructive feedback, mentor and coach staff at the airport.
• Coordinate and manage all measures in respect of catering & maintenance services, crew, security, emergency and accident procedures.
• Monitor and validate invoices received against services offered and prices charged in order to manage airport costs in line with the budget.
• Drive and implement all cost saving initiatives as determined and communicated by the Manager.
• Prepare weekly/monthly reports on Ground Handling activity in the airport.
• Interpret and monitor safety standards, regulations and security awareness.
• Promote company image to enhance public relations, visibility in the market and customer loyalty.
• Ensure implementation of KQ WAY best practice at the airport.
Job Requirements
• University graduate.
• 3years in Supervisory experience OR 5years in all round Ground Handling.
• Safety Management System (SMS) Awareness.
• Airside Safety–Initial.
• Aviation Security–Initial.
• KQ - Dangerous Goods Regulations Category 10 (CAT 10).
• Station/Ground Handling Management (IATA) or equivalent.
• Management Skills training.
• Customer Service training.
• Passenger Handling Training.
• Financial Management/Cost Control.
Additional Details
• Computer literate.
• Excellent negotiation skills.
• Ability to lead, guide & motivate a team.
• Strong analytical skills.
• Good planner.
• Excellent communication and interpersonal Skills.
• Foreign language is an added advantage.
How to apply:
If you fit the profile, then apply today! Please submit a copy of your detailed Curriculum Vitae via the Kenya Airways Recruitment portal only! Click Apply for more details
Due to the volume of applications that we receive, only short-listed candidates will be contacted.
Kenya Airways is an equal-opportunity employer. All qualified persons are encouraged to apply Show more details...