tricentis

  • Encrypted
    Site is Encrypted

  • Country
    Hosted in United States

  • Latitude\Longitude
    37.751 / -97.822    Google Map

  • Traffic rank
    #79,501 Site Rank

  • Site age
    17 yrs old

  • Site Owner information
    Whois info

Traffic rank
#79,501
Site age
17 yrs
Location
United States
Popular Questions for tricentis
Newest job postings for tricentis
via LinkedIn posted_at: 24 hours agoschedule_type: Full-time
Tricentis Customer Success Managers are part coach, project manager, and product expert, and are continually focused on helping our customers accelerate their testing journey and be successful with the suite of Tricentis testing tools. • Establish yourself as a trusted advisor with your customer base • Develop customer relationships that promote retention and loyalty... • Gain deep knowledge about your assigned customer’s business needs, goals, Tricentis Customer Success Managers are part coach, project manager, and product expert, and are continually focused on helping our customers accelerate their testing journey and be successful with the suite of Tricentis testing tools.
• Establish yourself as a trusted advisor with your customer base
• Develop customer relationships that promote retention and loyalty...
• Gain deep knowledge about your assigned customer’s business needs, goals, and challenges
• Collaborate with your customers to create a joint success plan focused on achieving their goals and solving their testing challenges
• Coach customers on the best way to use Tricentis testing tools to obtain business value.
• Work closely with other Tricentis team members to develop strategic account and success plans.
• Partner closely with cross-functional team members (e.g., sales, product management, engineering) to translate business needs and product requirements into improved solutions.
• Strive to become a subject matter expert on Tricentis products.

Qualifications
• 5 years of progressive Customer Success or Account Management experience with complex accounts
• Strong sense of personal accountability and ownership for your assigned account base
• Passion for helping others and seeing your customers succeed
• Self-motivated and proactive team player
• Exceptional communication and organizational skills
• Project Management, Training or Coaching
• Ability to travel to customer or Tricentis office location.

Additional Skills That Make And Exceptional Candidate
• Demonstrate strong knowledge and expertise of testing activities throughout the lifecycles of multiple varied projects.
• Experience in software quality assurance and testing - particularly test automation is a plus.
• Knowledge of DevOps or good understanding of Agile/Waterfall development methodologies is a plus.

Tricentis Core Values

Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.
• Demonstrate Self-Awareness: Own your strengths and limitations.
• Finish What We Start: Do what we say we are going to do.
• Move Fast: Create momentum and efficiency.
• Run Towards Change: Challenge the status quo.
• Serve Our Customers & Communities: Create a positive experience with each interaction.
• Solve Problems Together: We win or lose as one team.
• Think Big & Believe: Set extraordinary goals and believe you can achieve them.

Why You’ll Love Working At Tricentis
• Market conform salary + success-oriented bonus
• Supportive and engaged leadership team
• 401(k) plan, full benefits package available
• Company paid Disability and Life Insurance
• Hybrid work environment
• We’re a global company! Potential to visit one of our many offices around the world including in Austria, Australia, Belgium, Denmark, Germany, India, Netherlands, Singapore, Switzerland, Poland, United States, and the UK

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran
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via ZipRecruiter schedule_type: Full-time
Come join an exciting, high growth company where you will provide hands-on, technical, and customer-facing support while delivering first-rate customer service across the Tricentis organization! If you are a team-oriented, support-minded individual with a strong technical background, then an IT on-site support position at Tricentis might be perfect for you. In this role, you will be a resident... problem-solver, providing front-line, in-person and Come join an exciting, high growth company where you will provide hands-on, technical, and customer-facing support while delivering first-rate customer service across the Tricentis organization! If you are a team-oriented, support-minded individual with a strong technical background, then an IT on-site support position at Tricentis might be perfect for you. In this role, you will be a resident... problem-solver, providing front-line, in-person and remote support for Tricentis internal employees. You will have the opportunity to use your expertise to identify and troubleshoot issues, investigate root causes, partake in process creation, and provide solutions to IT-related issues. Come be a part of the Global End User Support team!

Job Description
The IT User Support Specialist will be part of a global End User Support (EUS) team that provides first-rate customer service while performing ticket-based support to Windows and Mac users. Using your troubleshooting and technical skills the IT User Support Specialist is expected to work in a hybrid fashion with 4 days a week being on-site at the local Tricentis office. EUS Team members document all work through the ITSM ticketing tool (ie. Requests, Incidents, Changes, Asset Management). End User Support team members are required to be detailed-oriented, process-driven and accountable for their areas of responsibility. EUS Team members operate as the "smart hands" of all IT solutions inside their local Tricentis office and are responsible for engaging the proper IT Teams to ensure the support of said solutions. Management of IT hardware inventory (laptops, monitors, and IT-sanctioned peripherals) through InTune, JAMF and ServiceNow; onboarding and offboarding of Tricentis team members; support of AV solutions and proper ticket management/ownership all fall under the responsibility of the End User Support team.

Essential Requirements:
• Bachelor's degree or equivalent combination of additional experience and education (High school diploma or equivalent required)
• Fluent English Speaker
• On-Call Availability
• Excellent interpersonal skills
• Exceptional customer service orientation and great sense of urgency
• Must have demonstrated analytical and problem-solving skills.
• Ability to effectively prioritize and execute tasks in a dynamic and demanding environment.

Required qualifications:
• Minimum 4 years' experience in an End-User/Desktop Support Role
• Excellent skills in customer service, teamwork, documentation and communication (verbal and written)
• Excellent understanding of the fundamentals of desktop administration
• Excellent knowledge of Windows and Mac Operating Systems
• Excellent troubleshooting skills
• Strong knowledge of Asset Management concepts (asset deployment, asset retrieval, disposal, inventory management)
• Understanding of Network Administration, Active Directory, O365, Vulnerability Patching, IT-Security Tools
• Experience install and configuring both hardware and desktop apps/software
• Performing analytical and technical tasks on PC systems and MacBooks
• Has experience with process development/improvement/installation
• Understanding of ITIL fundamentals (incident, request, problem, change)
• Ability to lift up-to 40 lbs

Desirable Requirements:

• A+ Certification
• ServiceNow experience
• Jamf experience

• Intune experience

Tricentis Core Values:

Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.
• Demonstrate Self-Awareness: Own your strengths and limitations.
• Finish What We Start: Do what we say we are going to do.
• Move Fast: Create momentum and efficiency.
• Run Towards Change: Challenge the status quo.
• Serve Our Customers & Communities: Create a positive experience with each interaction.
• Solve Problems Together: We win or lose as one team.
• Think Big & Believe: Set extraordinary goals and believe you can achieve them.

Why You'll Love Working at Tricentis:
• Market conform salary + success-oriented bonus
• Supportive and engaged leadership team
• 401(k) plan, full benefits package available
• Company paid Disability and Life Insurance
• Hybrid work environment
• We're a global company! Potential to visit one of our many offices around the world including in Austria, Australia, Belgium, Denmark, Germany, India, Netherlands, Singapore, Switzerland, Poland, United States, and the UK

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran
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via LinkedIn posted_at: 6 days agoschedule_type: Full-time
The Vice President of Customer Success is an experienced Customer Success leader who is responsible for bringing a strategic vision and innovative approach in leading critical customer success initiatives at Tricentis. Reporting to the Chief Customer Officer, and part of the e-Staff, the Vice President of Customer Success plays a key role in driving product adoption, ongoing value realization... business transformation, and revenue expansion by ensuring The Vice President of Customer Success is an experienced Customer Success leader who is responsible for bringing a strategic vision and innovative approach in leading critical customer success initiatives at Tricentis. Reporting to the Chief Customer Officer, and part of the e-Staff, the Vice President of Customer Success plays a key role in driving product adoption, ongoing value realization... business transformation, and revenue expansion by ensuring the engagement, success, retention, and growth of Tricentis customers.

The Vice President of Customer Success needs an action mindset, is excited by the idea of quickly scaling globally, and thrives in a high integrity, fast-paced, transparent, values-driven leadership team and company while enabling both customer and company success.

This position is hybrid-remote, based in one of our US locations (Atlanta, Austin, Salt Lake City, Burlington MA, Washington DC).

Core Responsibilities Include
• Leading, expanding, and mentoring the Customer Success teams by setting the strategy and prioritizing Objectives and Key Results (OKRs/KPIs), hiring, onboarding, training, rebalancing, and developing a world-class team.
• Defining and driving capacity models across the organization with special attention to customer count and ARR per CSM as it relates to segment and region, while driving innovative coverage models.
• Driving customer lifetime value by defining the customer journey; deploying programs to help drive adoption and business value with customers, defining listening posts throughout the customer journey, as well as intervention points when needed
• Defining and enabling customer goal achievement, introducing new capabilities and use-cases; collaborating across teams to identify and pursue customer growth opportunities.
• Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization.
• Architecting the customer success organization and engagement model to leverage and scale in support of our revenue ambitions, namely retention and expansion.
• Defining and implementing a bonus compensation structure that drives a healthy behavior geared towards retention and expansion.
• Partnering very closely with our sales, and post sales peer teams to engage with leaders at prospective and existing customers in an effort to define goals that leverage our products and services to achieve them.
• Coordinating and leading overall customer escalation efforts, personally leading key customer escalations and/or get-well plans.
• Evolving the customer health program through a data driven approach to be leveraged in predictive health monitoring, increasing customer growth, and reducing churn.
• Promoting a customer centric focus corporate wide.
• Cost management in partnership with finance.

Requirements
• Minimum of ten years’ experience in the Customer Success / Post Sales space
• Bachelor’s degree or equivalent
• Experience with tools like Gainsight, Medallia, SFDC, ServiceNow, PSA tools, Asana, etc.
• A true customer first mindset, putting cutomers at the center of all we do.
• Experience building and managing large (100+ employees) Customer Success teams in a fast-paced, dynamic environment.
• Ability to move quickly and iterate, knowing when to ask for consultation and when to forge ahead.
• A strong strategic vision for the customer success organization.
• A strong customer advocate with the ability and willingness to engage directly with customers as the executive face of Customer Success within the Tricentis.
• Ability to communicate well with individuals, teams, partners as well as industry level events.
• A track record of developing and mentoring great talent, building and motivating high achieving teams.
• The skills to be a data-driven decision maker, with a willingness to experiment and iterate.
• Effective collaborator to drive cross-functional initiatives and promote a positive team dynamic.
• Employ Technology to increase efficiency in operations and processes.
• Define key operating metrics that can be measured and tracked.
• Stay current with industry best practices and strategies.
• Empathy, humility, ethics, and integrity and listening skills.

Key Measures Of Success
• Reduce customer and revenue churn reflected through increasing renewal rates (GRR, NRR, RR)
• Enhance product adoption.
• Drive account expansion through ongoing value realization.
• Increase customer health scores.
• Grow NPS and account referenceability.
• Increase CSM coverage and impact capability over time.
• Increase Customer Lifetime Value to 3x Customer Acquisition Cost.
• Create a differentiated customer experience that is validated through key measures.

Key Candidate Characteristics
• A sense of passion for the consumer and the product.

First and foremost, your VP of Customer Success should have a true passion for customers, customer success, and the product you are selling. It will quickly become extremely obvious to customers if there is an executive who isn’t 100% on board with a company’s mission, vision, goals, and success metrics.
• Competent at overcoming client issues.

As a VP of Customer Success, you will have to deal with plenty of customer issues, both planned and unplanned. Together with the executive representative from Client Success (typically a c-level position), the VP of Customer Success is responsible for ensuring positive, mutually beneficial interactions between clients and an internal team. If these engagements turn sour, that should be the VP of Customer Success’ time to really shine.
• Experience working with multiple departments.

Customer experience as a function isn’t reserved solely for Customer Success Managers or those people on a services team. Experiences happen at every single customer touchpoint, starting with sales and marketing through onboarding and training and even to finance and accounting. The VP of Customer Success should have experience working with multiple departments across an organization to ensure that every single department – no matter how ‘removed’ they are from customers – are aware of and dedicated to the goals of the customer experience team.
• A creative approach to problem-solving.

Many times, the issues facing a VP of Customer Success aren’t going to be cut-and-dry. Executives from client organizations, product owners, CSMs, and even internal executives will likely be involved and will be trying to give their two cents for every problem that arises. One of the biggest assets a VP of Customer Success should have is the ability to hear everyone’s opinions while making a clear, focused decision that doesn’t lean too far in one direction. A leading candidate should be creative, thoughtful, and able to juggle multiple opinions without getting overwhelmed.

Tricentis Core Values

Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.
• Demonstrate Self-Awareness: Own your strengths and limitations.
• Finish What We Start: Do what we say we are going to do.
• Move Fast: Create momentum and efficiency.
• Run Towards Change: Challenge the status quo.
• Serve Our Customers & Communities: Create a positive experience with each interaction.
• Solve Problems Together: We win or lose as one team.
• Think Big & Believe: Set extraordinary goals and believe you can achieve them.

Why You’ll Love Working At Tricentis
• Market conform salary + success-oriented bonus.
• Supportive and engaged leadership team.
• Career path and professional and personal development.
• 401(k) plan, full benefits package available.
• Company paid Disability and Life Insurance.
• Hybrid work environment.
• Our commitment to diversity and inclusion runs deep. We actively seek out those with different perspectives and consciously take steps to ensure everyone has a voice.
• We’re a global company! Potential to visit one of our many offices around the world including in Austria, Australia, Belgium, Denmark, Germany, India, Netherlands, Singapore, Switzerland, Poland, United States, and the UK.

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran
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