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Most recent job postings at ucsc extension
via Higher Ed Jobs
schedule_type: Full-time
Building Maintenance Specialist - SILICON VALLEY
Location: Silicon Valley...
Job ID: 50563
JOB POSTING
University Extension is located in Santa Clara, CA, the Heart of Silicon Valley. We like to say that it's here where the next generation of innovation is born. Live in Silicon Valley and work for the University of California Santa Cruz. Join our team!
This is a fully-onsite position.
No visa sponsorship is available for this position.
This
Building Maintenance Specialist - SILICON VALLEY
Location: Silicon Valley...
Job ID: 50563
JOB POSTING
University Extension is located in Santa Clara, CA, the Heart of Silicon Valley. We like to say that it's here where the next generation of innovation is born. Live in Silicon Valley and work for the University of California Santa Cruz. Join our team!
This is a fully-onsite position.
No visa sponsorship is available for this position.
This position is a part of the Building Operations team located at 3175 Bowers Ave., Santa Clara, CA. Under the supervision of the Facilities Manager, the incumbent provides building maintenance to staff, faculty, students, and guests of the UCSC Silicon Valley Campus.
NOTIFICATIONS
UC Vaccination Policy: With limited exceptions, COVID-19 vaccinations are required for Covered Individuals under the Policy. Covered Individuals include all employees, students, or trainees who physically access a University facility or program in connection with their employment, appointment, or education/training.
Covered Individuals do NOT include employees who work 100% remotely with NO expectation that they will physically access any University location or program at ANY time. If 100% remote work ends, the employee is subject to policy.
INITIAL REVIEW DATE (IRD)
UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.
The IRD for this job is: 04-06-2023
ABOUT UC SANTA CRUZ
UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.
DEPARTMENT OVERVIEW
The Building Operations Team plays an important role in maintaining the building facilities, shipping needs and event-related assemblies for the UCSC Extension Silicon Valley Campus. Located at 3175 Bowers Ave., Santa Clara, CA, this team provides facility services and support to staff, faculty, students and guests of the Silicon Valley Campus, which houses the following organizations: UCSC Extension, Baskin Engineering, UC Scout and Smarter Balanced. The Building Operations Team is responsible for a safely-maintained facility to be working order at all times.
Extension is an equity-minded organization that represents the full diversity of the University of California and demonstrates a sensitivity to and understands the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community; UCSC Extension Silicon Valley combines the academic excellence of the University of California with the expertise of seasoned practitioners. This collaboration provides advanced professional training that addresses the real-world needs of people who work and live in Silicon Valley and beyond.
More information can be found here: https://www.ucsc-extension.edu/
JOB SUMMARY
Under the supervision of the Building Operations Manager, the Building Maintenance Specialist performs a variety of skilled and semi-skilled maintenance and repair tasks at the UCSC Extension Silicon Valley Campus in Santa Clara, CA. This person works as part of a regular maintenance crew, keeps records of repairs, participates in office moves and performs tasks to maintain safety and security standards.
This position accomplishes tasks that ensure safety, proper building maintenance and excellent customer service. Functions include, but are not limited to: resolving building maintenance needs such as plumbing, wiring, cabling, communicating with vendors; maintaining proper functioning of the heating/air conditioning systems, fire alarm, elevators, etc.; keeping up with building emergency protocols, landscaping needs; assisting customers in-person, by phone and email; helping prepare classrooms with furniture needs for courses and events and checking the schedule of conference room space; and working collaboratively with all departments throughout the organization. This position participates as a member of the Emergency Response Team.
APPOINTMENT INFORMATION
Budgeted Salary: $29.81 - 31.64 / Hourly. Salary commensurate with skills, qualifications and experience.
Under California law, the University of California, Santa Cruz is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary above the posted range. The salary shown above is the budgeted range the University reasonably expects to pay.
No. of Positions: 1
Benefits Level Eligibility: Full benefits
Schedule Information:
• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri
• The selected candidate for this position would one of the two following schedules:
• 7:30am to 4pm or 4:30 pm depending on lunch time or
• 10am or 10:30 am to 7pm depending on lunch time
Employee Classification: This is a Career appointment
Job End Date: None
Work Location: Silicon Valley
Union Representation: SX - Service
Job Code Classification Show more details...
Location: Silicon Valley...
Job ID: 50563
JOB POSTING
University Extension is located in Santa Clara, CA, the Heart of Silicon Valley. We like to say that it's here where the next generation of innovation is born. Live in Silicon Valley and work for the University of California Santa Cruz. Join our team!
This is a fully-onsite position.
No visa sponsorship is available for this position.
This position is a part of the Building Operations team located at 3175 Bowers Ave., Santa Clara, CA. Under the supervision of the Facilities Manager, the incumbent provides building maintenance to staff, faculty, students, and guests of the UCSC Silicon Valley Campus.
NOTIFICATIONS
UC Vaccination Policy: With limited exceptions, COVID-19 vaccinations are required for Covered Individuals under the Policy. Covered Individuals include all employees, students, or trainees who physically access a University facility or program in connection with their employment, appointment, or education/training.
Covered Individuals do NOT include employees who work 100% remotely with NO expectation that they will physically access any University location or program at ANY time. If 100% remote work ends, the employee is subject to policy.
INITIAL REVIEW DATE (IRD)
UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.
The IRD for this job is: 04-06-2023
ABOUT UC SANTA CRUZ
UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.
DEPARTMENT OVERVIEW
The Building Operations Team plays an important role in maintaining the building facilities, shipping needs and event-related assemblies for the UCSC Extension Silicon Valley Campus. Located at 3175 Bowers Ave., Santa Clara, CA, this team provides facility services and support to staff, faculty, students and guests of the Silicon Valley Campus, which houses the following organizations: UCSC Extension, Baskin Engineering, UC Scout and Smarter Balanced. The Building Operations Team is responsible for a safely-maintained facility to be working order at all times.
Extension is an equity-minded organization that represents the full diversity of the University of California and demonstrates a sensitivity to and understands the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community; UCSC Extension Silicon Valley combines the academic excellence of the University of California with the expertise of seasoned practitioners. This collaboration provides advanced professional training that addresses the real-world needs of people who work and live in Silicon Valley and beyond.
More information can be found here: https://www.ucsc-extension.edu/
JOB SUMMARY
Under the supervision of the Building Operations Manager, the Building Maintenance Specialist performs a variety of skilled and semi-skilled maintenance and repair tasks at the UCSC Extension Silicon Valley Campus in Santa Clara, CA. This person works as part of a regular maintenance crew, keeps records of repairs, participates in office moves and performs tasks to maintain safety and security standards.
This position accomplishes tasks that ensure safety, proper building maintenance and excellent customer service. Functions include, but are not limited to: resolving building maintenance needs such as plumbing, wiring, cabling, communicating with vendors; maintaining proper functioning of the heating/air conditioning systems, fire alarm, elevators, etc.; keeping up with building emergency protocols, landscaping needs; assisting customers in-person, by phone and email; helping prepare classrooms with furniture needs for courses and events and checking the schedule of conference room space; and working collaboratively with all departments throughout the organization. This position participates as a member of the Emergency Response Team.
APPOINTMENT INFORMATION
Budgeted Salary: $29.81 - 31.64 / Hourly. Salary commensurate with skills, qualifications and experience.
Under California law, the University of California, Santa Cruz is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary above the posted range. The salary shown above is the budgeted range the University reasonably expects to pay.
No. of Positions: 1
Benefits Level Eligibility: Full benefits
Schedule Information:
• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri
• The selected candidate for this position would one of the two following schedules:
• 7:30am to 4pm or 4:30 pm depending on lunch time or
• 10am or 10:30 am to 7pm depending on lunch time
Employee Classification: This is a Career appointment
Job End Date: None
Work Location: Silicon Valley
Union Representation: SX - Service
Job Code Classification Show more details...
via HigherEdJobs
schedule_type: Full-time
Site Services Assistant - SILICON VALLEY
Location: Silicon Valley...
Job ID: 41738
JOB POSTING
Our campus is located in Santa Clara, CA, the Heart of Silicon Valley. We like to say that it's here where the next generation of innovation is born.
Do YOU have a track record of:
• Providing excellent customer service, with attention to promptness and accuracy?
• Using Google Suite and Microsoft Office in a fast-paced environment?
• Office Management?
If
Site Services Assistant - SILICON VALLEY
Location: Silicon Valley...
Job ID: 41738
JOB POSTING
Our campus is located in Santa Clara, CA, the Heart of Silicon Valley. We like to say that it's here where the next generation of innovation is born.
Do YOU have a track record of:
• Providing excellent customer service, with attention to promptness and accuracy?
• Using Google Suite and Microsoft Office in a fast-paced environment?
• Office Management?
If you answered "YES" or "ABSOLUTELY YES" to the questions above, the Site Services Assistant may be the job for you.
This position is a part of the Front Office Team located at 3175 Bowers Ave., Santa Clara, CA. Under general supervision of the Facilities and Operations Manager, the incumbent provides reception service to students, instructors and staff. Functions include, but are not limited to: greet and assist customers in person and by phone, respond to email inquiries, prepare classrooms for courses and events, schedule conference room space, and work collaboratively with Student Services team and other departments throughout the organization to accomplish tasks that ensure excellent customer service. Note: This is a fully on-site position.
Extension is an equity-minded organization that represents the full diversity of the University of California and demonstrates a sensitivity to and understands the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community;
UCSC Extension Silicon Valley combines the academic excellence of the University of California with the expertise of seasoned practitioners. This collaboration provides advanced professional training that addresses the real-world needs of people who work and live in Silicon Valley and beyond.
Live in Silicon Valley and work for the University of California Santa Cruz! Join our team!
You're still here; it's time to check out this job description and apply.
NOTIFICATIONS
UC Vaccination Policy: With limited exceptions, COVID-19 vaccinations are required for Covered Individuals under the Policy. Covered Individuals include all employees, students, or trainees who physically access a University facility or program in connection with their employment, appointment, or education/training.
Covered Individuals do NOT include employees who work 100% remotely with NO expectation that they will physically access any University location or program at ANY time. If 100% remote work ends, the employee is subject to policy.
INITIAL REVIEW DATE (IRD)
UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.
The IRD for this job is: 09-19-2022
ABOUT UC SANTA CRUZ
UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.
DEPARTMENT OVERVIEW
The UCSC Silicon Valley Campus is a teaching and research hub that is home to Silicon Valley Extension's professional continuing education programs, Baskin School of Engineering's graduate programs, UC Scout, and Smarter Balanced. In addition to classrooms and administrative and faculty research offices, the Silicon Valley Campus also houses a large Event Space utilized by campus units, government and community partners, and other organizations in the Silicon Valley.
More information can be found here: https://www.ucsc-extension.edu
JOB SUMMARY
Under supervision of the Operations Manager/Supervisor and working with a high degree of independence and responsibility, the Facility Services Assistant is responsible for day-to-day operations at the facility and maintaining a high level of customer service. The Facility Services Assistant is responsible for classroom and event scheduling and providing lobby desk coverage for part of the shift.
APPOINTMENT INFORMATION
Salary Information: Salary Range: $24.64 - $26.99 / Hourly. Salary commensurate with skills, qualifications and experience.
No. of Positions: 1
Benefits Level Eligibility: Full benefits
Schedule Information:
• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Tues-Sat
• Shift Includes: Days, Evenings
Employee Classification: This is a Career appointment
Job End Date: None
Work Location: Silicon Valley
Union Representation: CX
Job Code Classification: 004722 (BLANK AST 3)
Travel: Up to 25% of the time
JOB DUTIES
30% - Facility Support/Coordination
• Ensure the facility entryway, student lounge, and lobby sitting area are clean, neat, fully stocked throughout the day and present a comfortable environment for students, instructors, guests, make coffee, and deal with emergencies.
• Oversee classroom and conference scheduling for University Extension, Baskin School of Engineering, NLP, Gaming Programs, SV Link, and SCOUT using the current room scheduling database. Update database information software, as needed.
• Coordinate with the programming departments to provide classroom equipment and supplies, identify/correct scheduling conflicts.
• Provide access to office space and classrooms as needed. Responsible for securing/locking rooms used earlier in the day; classroom set-up support when a second person is needed to move furniture and when staff is on vacation or other absences.
• Provide program information for Gaming, NLP, Engineering and other UC programs held at the Silicon Valley Campus.
• Responsible for lost and found, oversight of staff and vendor key checkout system, and receiving materials and maintaining log of items received/picked up from reception.
• Coordinate/assist with building improvement projects, space layouts, office furniture reconfigurations, and purchasing.
• May act as a lead role and generate room rental contracts in the absence of the Operations Manager/Supervisor.
• Operate a copy machine. Provide the supervisor with a monthly report of copies made by each department.
• Maintain up-to-date job and event postings on bulletin boards.
• Perform ad hoc duties and projects as assigned by the Operations Manager.
25% - Administration
• General office tasks for a full range of office and systems support including: creation of documents using Word and spreadsheets using Excel, enter data and generate reports using computer and on-line systems, use of email and voicemail for daily communication.
• Create and maintain signage for classroom doors and front lobby directory; enter data into UCSC Extension's Information Repository HubSpot and create a feedback loop.
• Assist Student Success team by ensuring transcript requests, concurrent enrollment forms and other documents turned in to reception comply with UCSC Extension guidelines and procedures.
• Primary CruzBuy user and purchasing agent for the Operations department. Prepare yearly purchase orders for a variety of facility related services
• Purchase office supplies for staff and classrooms, recharge departments as needed.
• Responsible for cell phone acquisitions and billing.
• Manage USPS (sort and route incoming US mail) mail station meter and maintain service and supplies, replenish funds.
• Manage copy machine acquisitions, leases, maintenance, and supply inventory.
• Attend staff training and other meetings in accordance with UNEX guidelines.
• Create building access cards for new staff, take pictures, and apply appropriate access permissions.
• Provide clerical support for the Operations department; Ad hoc duties as assigned.
25% - Customer Service
• Function as first point of contact (including but not limited to on-site/in-person, phone and digital contact) for students, staff, instructors, several outside vendors, contractors, and suppliers regarding facility requirements; amid frequent interruptions and manage follow-up.
• Provide strong customer service, utilizing pleasant and professional telephone etiquette while operating a multi-line telephone system in order to receive and route phone calls. Provide reception desk demeanor, and communicate information clearly, concisely and accurately.
• Respond to a variety of questions and refer more specific or technical questions to the appropriate individual, department or escalated problems to supervisor as needed, exercising thorough understanding of the organization, mission, and administrative procedures.
• Provide general information (utilizing UCSC Extension's internal information system) about inquiries regarding programs, courses and events, enrollment policies, fees, refunds, grades and transcripts.
• Assist students to reset password accounts, and troubleshoot basic online technical issues such as but not limited to, logging into the Canvas learning management system, student portal, or enrollment issues, and respond to interactive live chats via a Live ChatBot feature on the UCSC Extension website.
20% - Health and Safety
• Serve as a member of the Emergency Response Team (ERT). Participate in AED, CPR, and other health and safety training; follow security regulations to ensure the protection and safety of University staff, students and property; with assistance from on-site security, ensure students and other visitors are safely out of the facility at the end of the evening.
• Responsible for the overall security and safety of the classroom and administrative facility; stock first-aid supplies, health and safety issues for students, staff, and visitors. Act as a contact for facility emergencies; may be responsible for seeking emergency personnel, and adhere to operational security procedures.
• Assure compliance with Americans with Disabilities Act (ADA) and all state and university environmental health and safety policies and procedures.
• Act as UC Extension and Scout Ergonomics Specialist, providing assessment and purchase of ergonomic furniture and equipment, submit ergonomic documentation to UCSC.
REQUIRED QUALIFICATIONS
• Strong customer service skills (high volume, busy work environment), including pleasant and professional telephone (ability to use and operate a multi-line telephone system) and reception desk manner, with ability to communicate information clearly, concisely, and accurately.
• Skills sufficient to successfully manage an office with the ability to make sound judgments and decisions independently; effective listening skills sufficient to resolve communication problems.
• Experience using Microsoft Word and excel and related software; ability to create basic spreadsheets.
• Ability to adhere to strict confidentiality requirements pertaining to sensitive data.
• Interpersonal and communication skills sufficient to interact effectively and sensitively with diverse groups of individuals and to resolve conflicts with tact and sensitivity
• Excellent organizational skills sufficient to establish priorities and complete assignments within a timely manner and with strict attention to detail.
• Knowledge and experience in setting up and connecting audio-visual equipment.
• Demonstrated ability to work effectively independent and as part of a team.
• Ability to work under the pressure of deadlines with frequent interruptions.
• Knowledge of or experience working with a PC and standard business software
PREFERRED QUALIFICATIONS
• Demonstrated leadership skills.
• Experience working in a higher education or continuing education setting
SPECIAL CONDITIONS OF EMPLOYMENT
• Selected candidate will be required to pass a pre-employment criminal history background check.
• Ability to move materials weighing up to 50lbs. with or without accommodation.
• Ability to work long periods of time at a computer with or without accommodation.
• Ability to work a flexible schedule to meet the needs of the classroom facility including evenings, weekends, and restricted vacations during peak periods.
• Ability to maintain appearance and conduct suitable for working in a professional setting.
• Ability to become familiar with and comply with specific and detailed safety procedures.
• The University of California has implemented a COVID-19 Vaccination Policy covering all employees. To be compliant with the policy, covered employees must submit proof of vaccination or have an approved exception or deferral, eight (8) weeks from date of hire.
SAFETY STATEMENT
All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.
HOW TO APPLY
Attach your resume and cover letter when applying for this job opening. Do not attach any documents to 'My Activities'. Visit our How to Apply tutorial for detailed instructions on our applicant process.
EEO/AA
The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application:
https://careerspub.universityofcalifornia.edu/psp/ucsc/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=11&JobOpeningId=41738&PostingSeq=1
To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
jeid-4c8453763ade3c4885ac9186b64b5daf Show more details...
Location: Silicon Valley...
Job ID: 41738
JOB POSTING
Our campus is located in Santa Clara, CA, the Heart of Silicon Valley. We like to say that it's here where the next generation of innovation is born.
Do YOU have a track record of:
• Providing excellent customer service, with attention to promptness and accuracy?
• Using Google Suite and Microsoft Office in a fast-paced environment?
• Office Management?
If you answered "YES" or "ABSOLUTELY YES" to the questions above, the Site Services Assistant may be the job for you.
This position is a part of the Front Office Team located at 3175 Bowers Ave., Santa Clara, CA. Under general supervision of the Facilities and Operations Manager, the incumbent provides reception service to students, instructors and staff. Functions include, but are not limited to: greet and assist customers in person and by phone, respond to email inquiries, prepare classrooms for courses and events, schedule conference room space, and work collaboratively with Student Services team and other departments throughout the organization to accomplish tasks that ensure excellent customer service. Note: This is a fully on-site position.
Extension is an equity-minded organization that represents the full diversity of the University of California and demonstrates a sensitivity to and understands the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community;
UCSC Extension Silicon Valley combines the academic excellence of the University of California with the expertise of seasoned practitioners. This collaboration provides advanced professional training that addresses the real-world needs of people who work and live in Silicon Valley and beyond.
Live in Silicon Valley and work for the University of California Santa Cruz! Join our team!
You're still here; it's time to check out this job description and apply.
NOTIFICATIONS
UC Vaccination Policy: With limited exceptions, COVID-19 vaccinations are required for Covered Individuals under the Policy. Covered Individuals include all employees, students, or trainees who physically access a University facility or program in connection with their employment, appointment, or education/training.
Covered Individuals do NOT include employees who work 100% remotely with NO expectation that they will physically access any University location or program at ANY time. If 100% remote work ends, the employee is subject to policy.
INITIAL REVIEW DATE (IRD)
UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.
The IRD for this job is: 09-19-2022
ABOUT UC SANTA CRUZ
UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.
DEPARTMENT OVERVIEW
The UCSC Silicon Valley Campus is a teaching and research hub that is home to Silicon Valley Extension's professional continuing education programs, Baskin School of Engineering's graduate programs, UC Scout, and Smarter Balanced. In addition to classrooms and administrative and faculty research offices, the Silicon Valley Campus also houses a large Event Space utilized by campus units, government and community partners, and other organizations in the Silicon Valley.
More information can be found here: https://www.ucsc-extension.edu
JOB SUMMARY
Under supervision of the Operations Manager/Supervisor and working with a high degree of independence and responsibility, the Facility Services Assistant is responsible for day-to-day operations at the facility and maintaining a high level of customer service. The Facility Services Assistant is responsible for classroom and event scheduling and providing lobby desk coverage for part of the shift.
APPOINTMENT INFORMATION
Salary Information: Salary Range: $24.64 - $26.99 / Hourly. Salary commensurate with skills, qualifications and experience.
No. of Positions: 1
Benefits Level Eligibility: Full benefits
Schedule Information:
• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Tues-Sat
• Shift Includes: Days, Evenings
Employee Classification: This is a Career appointment
Job End Date: None
Work Location: Silicon Valley
Union Representation: CX
Job Code Classification: 004722 (BLANK AST 3)
Travel: Up to 25% of the time
JOB DUTIES
30% - Facility Support/Coordination
• Ensure the facility entryway, student lounge, and lobby sitting area are clean, neat, fully stocked throughout the day and present a comfortable environment for students, instructors, guests, make coffee, and deal with emergencies.
• Oversee classroom and conference scheduling for University Extension, Baskin School of Engineering, NLP, Gaming Programs, SV Link, and SCOUT using the current room scheduling database. Update database information software, as needed.
• Coordinate with the programming departments to provide classroom equipment and supplies, identify/correct scheduling conflicts.
• Provide access to office space and classrooms as needed. Responsible for securing/locking rooms used earlier in the day; classroom set-up support when a second person is needed to move furniture and when staff is on vacation or other absences.
• Provide program information for Gaming, NLP, Engineering and other UC programs held at the Silicon Valley Campus.
• Responsible for lost and found, oversight of staff and vendor key checkout system, and receiving materials and maintaining log of items received/picked up from reception.
• Coordinate/assist with building improvement projects, space layouts, office furniture reconfigurations, and purchasing.
• May act as a lead role and generate room rental contracts in the absence of the Operations Manager/Supervisor.
• Operate a copy machine. Provide the supervisor with a monthly report of copies made by each department.
• Maintain up-to-date job and event postings on bulletin boards.
• Perform ad hoc duties and projects as assigned by the Operations Manager.
25% - Administration
• General office tasks for a full range of office and systems support including: creation of documents using Word and spreadsheets using Excel, enter data and generate reports using computer and on-line systems, use of email and voicemail for daily communication.
• Create and maintain signage for classroom doors and front lobby directory; enter data into UCSC Extension's Information Repository HubSpot and create a feedback loop.
• Assist Student Success team by ensuring transcript requests, concurrent enrollment forms and other documents turned in to reception comply with UCSC Extension guidelines and procedures.
• Primary CruzBuy user and purchasing agent for the Operations department. Prepare yearly purchase orders for a variety of facility related services
• Purchase office supplies for staff and classrooms, recharge departments as needed.
• Responsible for cell phone acquisitions and billing.
• Manage USPS (sort and route incoming US mail) mail station meter and maintain service and supplies, replenish funds.
• Manage copy machine acquisitions, leases, maintenance, and supply inventory.
• Attend staff training and other meetings in accordance with UNEX guidelines.
• Create building access cards for new staff, take pictures, and apply appropriate access permissions.
• Provide clerical support for the Operations department; Ad hoc duties as assigned.
25% - Customer Service
• Function as first point of contact (including but not limited to on-site/in-person, phone and digital contact) for students, staff, instructors, several outside vendors, contractors, and suppliers regarding facility requirements; amid frequent interruptions and manage follow-up.
• Provide strong customer service, utilizing pleasant and professional telephone etiquette while operating a multi-line telephone system in order to receive and route phone calls. Provide reception desk demeanor, and communicate information clearly, concisely and accurately.
• Respond to a variety of questions and refer more specific or technical questions to the appropriate individual, department or escalated problems to supervisor as needed, exercising thorough understanding of the organization, mission, and administrative procedures.
• Provide general information (utilizing UCSC Extension's internal information system) about inquiries regarding programs, courses and events, enrollment policies, fees, refunds, grades and transcripts.
• Assist students to reset password accounts, and troubleshoot basic online technical issues such as but not limited to, logging into the Canvas learning management system, student portal, or enrollment issues, and respond to interactive live chats via a Live ChatBot feature on the UCSC Extension website.
20% - Health and Safety
• Serve as a member of the Emergency Response Team (ERT). Participate in AED, CPR, and other health and safety training; follow security regulations to ensure the protection and safety of University staff, students and property; with assistance from on-site security, ensure students and other visitors are safely out of the facility at the end of the evening.
• Responsible for the overall security and safety of the classroom and administrative facility; stock first-aid supplies, health and safety issues for students, staff, and visitors. Act as a contact for facility emergencies; may be responsible for seeking emergency personnel, and adhere to operational security procedures.
• Assure compliance with Americans with Disabilities Act (ADA) and all state and university environmental health and safety policies and procedures.
• Act as UC Extension and Scout Ergonomics Specialist, providing assessment and purchase of ergonomic furniture and equipment, submit ergonomic documentation to UCSC.
REQUIRED QUALIFICATIONS
• Strong customer service skills (high volume, busy work environment), including pleasant and professional telephone (ability to use and operate a multi-line telephone system) and reception desk manner, with ability to communicate information clearly, concisely, and accurately.
• Skills sufficient to successfully manage an office with the ability to make sound judgments and decisions independently; effective listening skills sufficient to resolve communication problems.
• Experience using Microsoft Word and excel and related software; ability to create basic spreadsheets.
• Ability to adhere to strict confidentiality requirements pertaining to sensitive data.
• Interpersonal and communication skills sufficient to interact effectively and sensitively with diverse groups of individuals and to resolve conflicts with tact and sensitivity
• Excellent organizational skills sufficient to establish priorities and complete assignments within a timely manner and with strict attention to detail.
• Knowledge and experience in setting up and connecting audio-visual equipment.
• Demonstrated ability to work effectively independent and as part of a team.
• Ability to work under the pressure of deadlines with frequent interruptions.
• Knowledge of or experience working with a PC and standard business software
PREFERRED QUALIFICATIONS
• Demonstrated leadership skills.
• Experience working in a higher education or continuing education setting
SPECIAL CONDITIONS OF EMPLOYMENT
• Selected candidate will be required to pass a pre-employment criminal history background check.
• Ability to move materials weighing up to 50lbs. with or without accommodation.
• Ability to work long periods of time at a computer with or without accommodation.
• Ability to work a flexible schedule to meet the needs of the classroom facility including evenings, weekends, and restricted vacations during peak periods.
• Ability to maintain appearance and conduct suitable for working in a professional setting.
• Ability to become familiar with and comply with specific and detailed safety procedures.
• The University of California has implemented a COVID-19 Vaccination Policy covering all employees. To be compliant with the policy, covered employees must submit proof of vaccination or have an approved exception or deferral, eight (8) weeks from date of hire.
SAFETY STATEMENT
All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.
HOW TO APPLY
Attach your resume and cover letter when applying for this job opening. Do not attach any documents to 'My Activities'. Visit our How to Apply tutorial for detailed instructions on our applicant process.
EEO/AA
The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application:
https://careerspub.universityofcalifornia.edu/psp/ucsc/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=11&JobOpeningId=41738&PostingSeq=1
To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
jeid-4c8453763ade3c4885ac9186b64b5daf Show more details...
via Higher Ed Jobs
schedule_type: Full-time
Site Services Coordinator - SILICON VALLEY
Location: Silicon Valley...
Job ID: 54088
JOB POSTING
Our campus is located in Santa Clara, CA, the Heart of Silicon Valley. We like to say that it's here where the next generation of innovation is born.
Benefits to working at UC Santa Cruz SILICON VALLEY include:
• Medical / Dental / Vision Insurance Plans
• UC Retirement Plans
• Life Insurance / Legal Insurance / Discounted Pet Insurance
• 14
Site Services Coordinator - SILICON VALLEY
Location: Silicon Valley...
Job ID: 54088
JOB POSTING
Our campus is located in Santa Clara, CA, the Heart of Silicon Valley. We like to say that it's here where the next generation of innovation is born.
Benefits to working at UC Santa Cruz SILICON VALLEY include:
• Medical / Dental / Vision Insurance Plans
• UC Retirement Plans
• Life Insurance / Legal Insurance / Discounted Pet Insurance
• 14 Paid Holidays Plus Accrued Vacation & Sick Leave
• Employee Discount Programs and much more...
Do YOU have a track record of:
• Providing excellent customer service, with attention to promptness and accuracy?
• Using Google Suite and Microsoft Office in a fast-paced environment?
• Office Management?
If you answered "YES" or "ABSOLUTELY YES" to the questions above, the Site Services Coordinator may be the job for you.
This position is a part of the Front Office Team located at 3175 Bowers Ave., Santa Clara, CA. Under general supervision of the Facilities and Operations Manager, the incumbent provides reception service to students, instructors and staff. Functions include, but are not limited to: greet and assisting customers in person and by phone, respond to email inquiries, prepare classrooms for courses and events, schedule conference rooms and event spaces and work collaboratively with other departments throughout the organization to accomplish tasks that ensure excellent customer service. Note: This is a fully on-site position.
Extension is an equity-minded organization that represents the full diversity of the University of California and demonstrates a sensitivity to and understands the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community;
UCSC Extension Silicon Valley combines the academic excellence of the University of California with the expertise of seasoned practitioners. This collaboration provides advanced professional training that addresses the real-world needs of people who work and live in Silicon Valley and beyond.
Live in Silicon Valley and work for the University of California Santa Cruz! Join our team!
You're still here; it's time to check out this job description and apply.
HOW TO APPLY
For full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the Applicant Resources on our Talent Acquisition website.
• How to Apply
• Troubleshooting
• Tips for Applicants
• FAQ's
NOTIFICATIONS
UC Vaccination Policy: With limited exceptions, COVID-19 vaccinations are required for Covered Individuals under the Policy. Covered Individuals include all employees, students, or trainees who physically access a University facility or program in connection with their employment, appointment, or education/training. The supervisor of this position can clarify how this policy applies to the selected candidate(s) upon selection for a job offer.
INITIAL REVIEW DATE (IRD)
UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:59 p.m. on the IRD. Talent Acquisition cannot accept application materials outside of the jobs portal, and is unable to update submitted applications on an applicant's behalf, or forward communications to the hiring units. For more information about the IRD and the applicant review process, view this link.
The IRD for this job is: 06-21-2023
ABOUT UC SANTA CRUZ
UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.
DEPARTMENT OVERVIEW
The UCSC Silicon Valley Campus is a teaching and research hub that is home to Silicon Valley Extension's professional continuing education programs, Baskin School of Engineering's graduate programs, UC Scout, and Smarter Balanced. In addition to classrooms and administrative and faculty research offices, the Silicon Valley Campus also houses a large Event Space utilized by campus units, government and community partners, and other organizations in Silicon Valley.
The Building Operations Team plays an important role in maintaining the building facilities, shipping needs, and event-related assemblies for the UCSC Extension Silicon Valley Campus. Located at 3175 Bowers Ave., Santa Clara, CA, this team provides facility services and support to staff, faculty, students, and guests of the Silicon Valley Campus, which houses the following organizations: UCSC Extension, Baskin Engineering, UC Scout and Smarter Balanced. The Building Operations Team is responsible for a safely-maintained facility to be working order at all times.
Extension is an equity-minded organization that represents the full diversity of the University of California and demonstrates sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community; UCSC Extension Silicon Valley combines the academic excellence of the University of California with the expertise of seasoned practitioners. This collaboration provides advanced professional training that addresses the real-world needs of people who work and live in Silicon Valley and beyond.
More information can be found at: https://www.ucsc-extension.edu/
JOB SUMMARY
Under the supervision of the Building Operations Manager and working with a high degree of independence and responsibility, the Site Services Coordinator is responsible for day-to-day operations at the facility and maintaining a high level of customer service. The Site Services Coordinator is responsible for classroom and event scheduling and providing lobby desk coverage for part of the shift.
APPOINTMENT INFORMATION
Budgeted Salary: $26.69 - $27.92 / Hourly. Salary commensurate with skills, qualifications and experience.
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.
Benefits Level Eligibility: Full benefits
Schedule Information:
• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri, 10:00 am - 7:00 pm OR Tues-Sat, 8:30 am - 5:30 pm
• Shift Includes: Days, Evenings, Weekends
Employee Classification: Career appointment
Job End Date: None
Work Location: Silicon Valley
Union Representation: CX - Clerical & Allied Services
Job Code Classification: 004722 (BLANK AST 3)
Travel: Up to 25% of the time
JOB DUTIES
30% - Facility Support/Coordination
• Ensure the facility entryway, student lounge, and lobby sitting area are clean, neat, and fully stocked throughout the day and present a comfortable environment for students, instructors, and guests, make coffee, and deal with emergencies.
• Oversee classroom and conference scheduling for University Extension, Baskin School of Engineering, NLP, Gaming Programs, SV Link, and SCOUT using the current room scheduling database. Update database information software, as needed.
• Coordinate with the programming departments to provide classroom equipment and supplies, and identify/correct scheduling conflicts.
• Provide access to office space and classrooms as needed. Responsible for securing/locking rooms used earlier in the day; classroom set-up support when a second person is needed to move furniture and when staff is on vacation or other absences.
• Provide program information for Gaming, NLP, Engineering, and other UC programs held at the Silicon Valley Campus.
• Responsible for lost and found, oversight of staff and vendor key checkout system, and receiving materials and maintaining a log of items received/picked up from reception.
• Coordinate/assist with building improvement projects, space layouts, office furniture reconfigurations, and purchasing.
• May act in a lead role and generate room rental contracts in the absence of the Operations Manager/Supervisor.
• Operate a copy machine. Provide the supervisor with a monthly report of copies made by each department.
• Maintain up-to-date job and event postings on bulletin boards.
• Perform ad hoc duties and projects as assigned by the Operations Manager.
20% - Health and Safety
• Serve as a member of the Emergency Response Team (ERT). Participate in AED, CPR, and other health and safety training; follow security regulations to ensure the protection and safety of University staff, students, and property; with assistance from on-site security, ensure students and other visitors are safely out of the facility at the end of the evening.
• Responsible for the overall security and safety of the classroom and administrative facility; stock first-aid supplies, health and safety issues for students, staff, and visitors. Act as a contact for facility emergencies; may be responsible for seeking emergency personnel, and adhering to operational security procedures.
• Comply with the Americans with Disabilities Act (ADA) and all state and University environmental health and safety policies and procedures.
• Act as UC Extension and Scout Ergonomics Specialist, providing assessment and purchase of ergonomic furniture and equipment, submitting ergonomic documentation to UCSC.
25% - Administration
• General office tasks for a full range of office and systems support including creation of documents using Word and spreadsheets using Excel, entering data and generating reports using computer and online systems, and use of email and voicemail for daily communication.
• Create and maintain signage for classroom doors and front lobby directory; enter data into UCSC Extension's Information Repository HubSpot and create a feedback loop.
• Assist the Student Success team by ensuring transcript requests, concurrent enrollment forms, and other documents turned in to reception comply with UCSC Extension guidelines and procedures.
• Primary CruzBuy user and purchasing agent for the Operations department. Prepare yearly purchase orders for a variety of facility-related services
• Purchase office supplies for staff and classrooms, recharging departments as needed.
• Responsible for cell phone acquisitions and billing.
• Manage USPS (sort and route incoming US mail) mail station meter and maintain service and supplies, replenish funds.
• Manage copy machine acquisitions, leases, maintenance, and supply inventory.
• Attend staff training and other meetings in accordance with UNEX guidelines.
• Create building access cards for new staff, take pictures, and apply appropriate access permissions.
• Provide clerical support for the Operations department; Ad hoc duties as assigned.
25% - Customer Service
• Function as the first point of contact (including but not limited to on-site/in-person, phone, and digital contact) for students, staff, instructors, several outside vendors, contractors, and suppliers regarding facility requirements; amid frequent interruptions and manage follow-up.
• Provide strong customer service, utilizing pleasant and professional telephone etiquette while operating a multi-line telephone system in order to receive and route phone calls. Provide reception desk demeanor, and communicate information clearly, concisely, and accurately.
• Respond to a variety of questions and refer more specific or technical questions to the appropriate individual, department, or escalated problems to supervisor as needed, exercising a thorough understanding of the organization, mission, and administrative procedures.
• Provide general information (utilizing UCSC Extension's internal information system) about inquiries regarding programs, courses and events, enrollment policies, fees, refunds, grades, and transcripts.
• Assist students with resetting password accounts, and troubleshooting basic online technical issues such as but not limited to, logging into the Canvas learning management system, student portal, or enrollment issues, responding to interactive live chats via a Live ChatBot feature on the UCSC Extension website.
REQUIRED QUALIFICATIONS
• High school diploma or equivalent experience.
• Strong customer service skills (high volume, busy work environment), including pleasant and professional telephone (ability to use and operate a multi-line telephone system) and reception desk manner, with the ability to communicate information clearly, concisely, and accurately.
• Effective listening skills sufficient to resolve communication problems.
• Skills sufficient to successfully oversee an office with the ability to make sound judgments and decisions.
• Experience using Microsoft Word and Excel and related software; ability to create basic spreadsheets. Knowledge of or experience working with a PC and standard business software.
• Ability to adhere to strict confidentiality requirements pertaining to sensitive data.
• Interpersonal and communication skills sufficient to interact effectively and sensitively with diverse groups of individuals and to resolve conflicts with tact and sensitivity.
• Excellent organizational skills sufficient to establish priorities and complete assignments within a timely manner and with strict attention to detail.
• Knowledge and experience in setting up and connecting audio-visual equipment.
• Demonstrated ability to work effectively independent and as part of a team.
• Ability to work under the pressure of deadlines with frequent interruptions.
PREFERRED QUALIFICATIONS
• Demonstrated leadership skills.
• Experience working in a higher education or continuing education setting.
SPECIAL CONDITIONS OF EMPLOYMENT
• Selected candidate will be required to pass a pre-employment criminal history background check.
• Ability to work long periods of time at a computer with or without accommodation.
• Ability to perform essential physical job functions.
• Ability to move materials weighing up to 50lbs. with or without accommodation.
• Ability to become familiar with and comply with specific and detailed safety procedures.
• Will be required to work all scheduled hours on-site.
• Ability to work a flexible schedule to meet the needs of the classroom facility including evenings, weekends.
• Ability to work occasional evenings and weekends as directed.
• Ability to occasionally work overtime with little or no advance notice.
• Vacations will be restricted during peak periods.
• Ability to maintain appearance and conduct suitable for working in a professional setting.
• The University of California has implemented a COVID-19 Vaccination Policy covering all employees. To be compliant with the policy, covered employees must submit proof of vaccination or have an approved exception or deferral, eight (8) weeks from date of hire..
SAFETY STATEMENT
All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.
EEO/AA
The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application:
https://careerspub.universityofcalifornia.edu/psp/ucsc/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=11&JobOpeningId=54088&PostingSeq=1
To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
jeid-f47e946233080e48ab9f21e53ccd537b Show more details...
Location: Silicon Valley...
Job ID: 54088
JOB POSTING
Our campus is located in Santa Clara, CA, the Heart of Silicon Valley. We like to say that it's here where the next generation of innovation is born.
Benefits to working at UC Santa Cruz SILICON VALLEY include:
• Medical / Dental / Vision Insurance Plans
• UC Retirement Plans
• Life Insurance / Legal Insurance / Discounted Pet Insurance
• 14 Paid Holidays Plus Accrued Vacation & Sick Leave
• Employee Discount Programs and much more...
Do YOU have a track record of:
• Providing excellent customer service, with attention to promptness and accuracy?
• Using Google Suite and Microsoft Office in a fast-paced environment?
• Office Management?
If you answered "YES" or "ABSOLUTELY YES" to the questions above, the Site Services Coordinator may be the job for you.
This position is a part of the Front Office Team located at 3175 Bowers Ave., Santa Clara, CA. Under general supervision of the Facilities and Operations Manager, the incumbent provides reception service to students, instructors and staff. Functions include, but are not limited to: greet and assisting customers in person and by phone, respond to email inquiries, prepare classrooms for courses and events, schedule conference rooms and event spaces and work collaboratively with other departments throughout the organization to accomplish tasks that ensure excellent customer service. Note: This is a fully on-site position.
Extension is an equity-minded organization that represents the full diversity of the University of California and demonstrates a sensitivity to and understands the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community;
UCSC Extension Silicon Valley combines the academic excellence of the University of California with the expertise of seasoned practitioners. This collaboration provides advanced professional training that addresses the real-world needs of people who work and live in Silicon Valley and beyond.
Live in Silicon Valley and work for the University of California Santa Cruz! Join our team!
You're still here; it's time to check out this job description and apply.
HOW TO APPLY
For full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the Applicant Resources on our Talent Acquisition website.
• How to Apply
• Troubleshooting
• Tips for Applicants
• FAQ's
NOTIFICATIONS
UC Vaccination Policy: With limited exceptions, COVID-19 vaccinations are required for Covered Individuals under the Policy. Covered Individuals include all employees, students, or trainees who physically access a University facility or program in connection with their employment, appointment, or education/training. The supervisor of this position can clarify how this policy applies to the selected candidate(s) upon selection for a job offer.
INITIAL REVIEW DATE (IRD)
UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:59 p.m. on the IRD. Talent Acquisition cannot accept application materials outside of the jobs portal, and is unable to update submitted applications on an applicant's behalf, or forward communications to the hiring units. For more information about the IRD and the applicant review process, view this link.
The IRD for this job is: 06-21-2023
ABOUT UC SANTA CRUZ
UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.
DEPARTMENT OVERVIEW
The UCSC Silicon Valley Campus is a teaching and research hub that is home to Silicon Valley Extension's professional continuing education programs, Baskin School of Engineering's graduate programs, UC Scout, and Smarter Balanced. In addition to classrooms and administrative and faculty research offices, the Silicon Valley Campus also houses a large Event Space utilized by campus units, government and community partners, and other organizations in Silicon Valley.
The Building Operations Team plays an important role in maintaining the building facilities, shipping needs, and event-related assemblies for the UCSC Extension Silicon Valley Campus. Located at 3175 Bowers Ave., Santa Clara, CA, this team provides facility services and support to staff, faculty, students, and guests of the Silicon Valley Campus, which houses the following organizations: UCSC Extension, Baskin Engineering, UC Scout and Smarter Balanced. The Building Operations Team is responsible for a safely-maintained facility to be working order at all times.
Extension is an equity-minded organization that represents the full diversity of the University of California and demonstrates sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community; UCSC Extension Silicon Valley combines the academic excellence of the University of California with the expertise of seasoned practitioners. This collaboration provides advanced professional training that addresses the real-world needs of people who work and live in Silicon Valley and beyond.
More information can be found at: https://www.ucsc-extension.edu/
JOB SUMMARY
Under the supervision of the Building Operations Manager and working with a high degree of independence and responsibility, the Site Services Coordinator is responsible for day-to-day operations at the facility and maintaining a high level of customer service. The Site Services Coordinator is responsible for classroom and event scheduling and providing lobby desk coverage for part of the shift.
APPOINTMENT INFORMATION
Budgeted Salary: $26.69 - $27.92 / Hourly. Salary commensurate with skills, qualifications and experience.
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.
Benefits Level Eligibility: Full benefits
Schedule Information:
• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri, 10:00 am - 7:00 pm OR Tues-Sat, 8:30 am - 5:30 pm
• Shift Includes: Days, Evenings, Weekends
Employee Classification: Career appointment
Job End Date: None
Work Location: Silicon Valley
Union Representation: CX - Clerical & Allied Services
Job Code Classification: 004722 (BLANK AST 3)
Travel: Up to 25% of the time
JOB DUTIES
30% - Facility Support/Coordination
• Ensure the facility entryway, student lounge, and lobby sitting area are clean, neat, and fully stocked throughout the day and present a comfortable environment for students, instructors, and guests, make coffee, and deal with emergencies.
• Oversee classroom and conference scheduling for University Extension, Baskin School of Engineering, NLP, Gaming Programs, SV Link, and SCOUT using the current room scheduling database. Update database information software, as needed.
• Coordinate with the programming departments to provide classroom equipment and supplies, and identify/correct scheduling conflicts.
• Provide access to office space and classrooms as needed. Responsible for securing/locking rooms used earlier in the day; classroom set-up support when a second person is needed to move furniture and when staff is on vacation or other absences.
• Provide program information for Gaming, NLP, Engineering, and other UC programs held at the Silicon Valley Campus.
• Responsible for lost and found, oversight of staff and vendor key checkout system, and receiving materials and maintaining a log of items received/picked up from reception.
• Coordinate/assist with building improvement projects, space layouts, office furniture reconfigurations, and purchasing.
• May act in a lead role and generate room rental contracts in the absence of the Operations Manager/Supervisor.
• Operate a copy machine. Provide the supervisor with a monthly report of copies made by each department.
• Maintain up-to-date job and event postings on bulletin boards.
• Perform ad hoc duties and projects as assigned by the Operations Manager.
20% - Health and Safety
• Serve as a member of the Emergency Response Team (ERT). Participate in AED, CPR, and other health and safety training; follow security regulations to ensure the protection and safety of University staff, students, and property; with assistance from on-site security, ensure students and other visitors are safely out of the facility at the end of the evening.
• Responsible for the overall security and safety of the classroom and administrative facility; stock first-aid supplies, health and safety issues for students, staff, and visitors. Act as a contact for facility emergencies; may be responsible for seeking emergency personnel, and adhering to operational security procedures.
• Comply with the Americans with Disabilities Act (ADA) and all state and University environmental health and safety policies and procedures.
• Act as UC Extension and Scout Ergonomics Specialist, providing assessment and purchase of ergonomic furniture and equipment, submitting ergonomic documentation to UCSC.
25% - Administration
• General office tasks for a full range of office and systems support including creation of documents using Word and spreadsheets using Excel, entering data and generating reports using computer and online systems, and use of email and voicemail for daily communication.
• Create and maintain signage for classroom doors and front lobby directory; enter data into UCSC Extension's Information Repository HubSpot and create a feedback loop.
• Assist the Student Success team by ensuring transcript requests, concurrent enrollment forms, and other documents turned in to reception comply with UCSC Extension guidelines and procedures.
• Primary CruzBuy user and purchasing agent for the Operations department. Prepare yearly purchase orders for a variety of facility-related services
• Purchase office supplies for staff and classrooms, recharging departments as needed.
• Responsible for cell phone acquisitions and billing.
• Manage USPS (sort and route incoming US mail) mail station meter and maintain service and supplies, replenish funds.
• Manage copy machine acquisitions, leases, maintenance, and supply inventory.
• Attend staff training and other meetings in accordance with UNEX guidelines.
• Create building access cards for new staff, take pictures, and apply appropriate access permissions.
• Provide clerical support for the Operations department; Ad hoc duties as assigned.
25% - Customer Service
• Function as the first point of contact (including but not limited to on-site/in-person, phone, and digital contact) for students, staff, instructors, several outside vendors, contractors, and suppliers regarding facility requirements; amid frequent interruptions and manage follow-up.
• Provide strong customer service, utilizing pleasant and professional telephone etiquette while operating a multi-line telephone system in order to receive and route phone calls. Provide reception desk demeanor, and communicate information clearly, concisely, and accurately.
• Respond to a variety of questions and refer more specific or technical questions to the appropriate individual, department, or escalated problems to supervisor as needed, exercising a thorough understanding of the organization, mission, and administrative procedures.
• Provide general information (utilizing UCSC Extension's internal information system) about inquiries regarding programs, courses and events, enrollment policies, fees, refunds, grades, and transcripts.
• Assist students with resetting password accounts, and troubleshooting basic online technical issues such as but not limited to, logging into the Canvas learning management system, student portal, or enrollment issues, responding to interactive live chats via a Live ChatBot feature on the UCSC Extension website.
REQUIRED QUALIFICATIONS
• High school diploma or equivalent experience.
• Strong customer service skills (high volume, busy work environment), including pleasant and professional telephone (ability to use and operate a multi-line telephone system) and reception desk manner, with the ability to communicate information clearly, concisely, and accurately.
• Effective listening skills sufficient to resolve communication problems.
• Skills sufficient to successfully oversee an office with the ability to make sound judgments and decisions.
• Experience using Microsoft Word and Excel and related software; ability to create basic spreadsheets. Knowledge of or experience working with a PC and standard business software.
• Ability to adhere to strict confidentiality requirements pertaining to sensitive data.
• Interpersonal and communication skills sufficient to interact effectively and sensitively with diverse groups of individuals and to resolve conflicts with tact and sensitivity.
• Excellent organizational skills sufficient to establish priorities and complete assignments within a timely manner and with strict attention to detail.
• Knowledge and experience in setting up and connecting audio-visual equipment.
• Demonstrated ability to work effectively independent and as part of a team.
• Ability to work under the pressure of deadlines with frequent interruptions.
PREFERRED QUALIFICATIONS
• Demonstrated leadership skills.
• Experience working in a higher education or continuing education setting.
SPECIAL CONDITIONS OF EMPLOYMENT
• Selected candidate will be required to pass a pre-employment criminal history background check.
• Ability to work long periods of time at a computer with or without accommodation.
• Ability to perform essential physical job functions.
• Ability to move materials weighing up to 50lbs. with or without accommodation.
• Ability to become familiar with and comply with specific and detailed safety procedures.
• Will be required to work all scheduled hours on-site.
• Ability to work a flexible schedule to meet the needs of the classroom facility including evenings, weekends.
• Ability to work occasional evenings and weekends as directed.
• Ability to occasionally work overtime with little or no advance notice.
• Vacations will be restricted during peak periods.
• Ability to maintain appearance and conduct suitable for working in a professional setting.
• The University of California has implemented a COVID-19 Vaccination Policy covering all employees. To be compliant with the policy, covered employees must submit proof of vaccination or have an approved exception or deferral, eight (8) weeks from date of hire..
SAFETY STATEMENT
All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.
EEO/AA
The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application:
https://careerspub.universityofcalifornia.edu/psp/ucsc/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=11&JobOpeningId=54088&PostingSeq=1
To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
jeid-f47e946233080e48ab9f21e53ccd537b Show more details...
via Higher Ed Jobs
schedule_type: Full-time
Custodial Associate
Location: Silicon Valley...
Job ID: 54609
JOB POSTING
Our campus is located in Santa Clara, CA, the Heart of Silicon Valley. We like to say that it's here where the next generation of innovation is born.
Benefits to working at UC Santa Cruz SILICON VALLEY include:
• Medical / Dental / Vision Insurance Plans
• UC Retirement Plans
• Life Insurance / Legal Insurance / Discounted Pet Insurance
• 14 Paid Holidays Plus Accrued
Custodial Associate
Location: Silicon Valley...
Job ID: 54609
JOB POSTING
Our campus is located in Santa Clara, CA, the Heart of Silicon Valley. We like to say that it's here where the next generation of innovation is born.
Benefits to working at UC Santa Cruz SILICON VALLEY include:
• Medical / Dental / Vision Insurance Plans
• UC Retirement Plans
• Life Insurance / Legal Insurance / Discounted Pet Insurance
• 14 Paid Holidays Plus Accrued Vacation & Sick Leave
• Employee Discount Programs and much more...
Location: UCSC SILICON VALLEY CAMPUS, 3175 BOWERS AVE. SANTA CLARA, CA, 95054.
NO VISA SPONSORSHIP IS AVAILABLE FOR THIS POSITION.
This position is a part of the Building Operations team located at 3175 Bowers Ave., Santa Clara, CA. The Building Operations Team supports the Silicon Valley Campus which houses UCSC Extension, UCSC Baskin Engineering School, UC Scout, and Smarter Balanced.
Under the supervision of the Building Operations Manager, the incumbent performs cleaning duties in offices, working stations, classrooms, computer laboratories, conference rooms, and/or other designated common areas. Also responsible for recycling bottles and cans, mix paper, compostable, and general maintenance duties in the restrooms, shower rooms, breakrooms, lounges, hallways and/or other public areas of the campus building.
Check out the job description!
If this position sparks your interest, please apply now!
Join us!
The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California's COVID-19 vaccine program.
HOW TO APPLY
For full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the Applicant Resources on our Talent Acquisition website.
• How to Apply
• Troubleshooting
• Tips for Applicants
• FAQ's
INITIAL REVIEW DATE (IRD)
UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:59 p.m. on the IRD. Talent Acquisition cannot accept application materials outside of the jobs portal, and is unable to update submitted applications on an applicant's behalf, or forward communications to the hiring units. For more information about the IRD and the applicant review process, view this link.
The IRD for this job is: 07-06-2023
ABOUT UC SANTA CRUZ
UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.
DEPARTMENT OVERVIEW
UCSC Extension is an equity-minded organization that represents the full diversity of the University of California and demonstrates sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community; UCSC Extension Silicon Valley combines the academic excellence of the University of California with the expertise of seasoned practitioners. This collaboration provides advanced professional training that addresses the real-world needs of people who work and live in Silicon Valley and beyond.
This position is a part of the Building Operations team located at 3175 Bowers Ave., Santa Clara, CA. The Building Operations Team supports the Silicon Valley Campus which houses UCSC Extension, UCSC Baskin Engineering School, UC Scout, and Smarter Balanced. Under the supervision of the Building Operations Manager, the incumbent provides cleaning services to staff, faculty, students, and guests of the UCSC Silicon Valley Campus.
More information can be found at https://www.ucsc-extension.edu/
JOB SUMMARY
Under direct supervision, the incumbent performs cleaning duties in offices, working stations, classrooms, computer laboratories, conference rooms, and/or other designated common areas of the UCSC SILICON VALLEY CAMPUS, 3175 BOWERS AVE. SANTA CLARA, CA, 95054. Responsible for cleaning, recycling bottles and cans, mix paper, compostable, and general maintenance duties in the restrooms, shower rooms, breakrooms, lounges, hallways, and/or other public areas of the campus building, individually or as part of a team, in performing custodial functions.
APPOINTMENT INFORMATION
Budgeted Salary: $23.37 - $25.30/hour. Salary commensurate with skills, qualifications and experience.
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.
Benefits Level Eligibility: Full benefits
Schedule Information:
• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Monday - Friday, with occasional evenings and weekends as needed.
Position #1: 8am - 5pm, M-F
Position #2: 10am - 7pm, M-F
• Shift Includes: Day, Evenings, Weekend
Employee Classification: Career appointment
Job End Date: None
Work Location: Silicon Valley (Santa Clara, CA)
Union Representation: SX Union
Job Code Classification: 005116 (CUSTODIAN SR)
Travel: Never or Rarely
JOB DUTIES
75% - General Daily Cleaning
• Maintain hallways, stairway corridors, stairs, lounges, outside steps, terraces, and entrances; sweep, mop, scrub, dust, clean, and/or vacuum carpets, window sills, and wash glass and trim on entrance doors.
• Clean and disinfect restroom and shower room daily; fixtures, air vents, shower curtains, drains and unstop minor drain stoppages. Replenish restroom supplies, and dispose of trash utilizing a variety of cleaning solutions and supplies.
• Empty waste, recycling, mixed paper, and compost receptacles.
• Keep custodial supply closets in a clean and stocked condition. Report items that need repair.
• Rearrange or move furniture as needed to complete custodial duties, supplies, and miscellaneous equipment, as directed.
• May be required to work as a team member in other areas to meet operational needs.
15% - Periodic Cleaning
• Clean woodwork, light fixtures, venetian blinds, radiators, grills, ducts, walls, blackboards, washing machines, dryers and other types of equipment. Wax and/or polish furniture.
• Spot clean carpets, upholstered furniture, draperies and other designated materials.
• May interact with campus staff/visitors regarding assigned duties.
10% - Building Security, Safety Practices and Other
• Lock and unlock buildings according to written instructions. Carry out emergency procedures (communicating with Fire and Police personnel) in the event of an emergency, and evacuate from buildings in the event of a fire or another disaster.
• Safe handling of chemicals and safe use of chemicals and supplies. Properly dilute and use cleaning compounds according to the directions indicated on labels. Read and understand chemical safety information and warning signs.
• Participate in staff safety training as determined by the unit.
• All UCSC employees must know and follow job safety procedures, attend required health and safety training, promote safety at work, and promptly report actual and potential accidents and injuries.
REQUIRED QUALIFICATIONS
• Knowledge of, and ability to properly operate and safely use custodial equipment, including but not limited to a vacuum cleaner, floor scrubber, and polisher.
• Knowledge of procedures related to building safety. Knowledge of proper and safe use of custodial equipment, chemicals, tools, etc.
• Interpersonal and communications skills to interact effectively with fellow staff and a diverse campus population. Ability to communicate effectively and work harmoniously with a diverse group of individuals at all levels of the organization directly or indirectly involved with tasks and work assignments.
• Ability to be part of a team and foster teamwork by maintaining a corporate atmosphere and effective working relationships with a diverse population from various cultural backgrounds.
• Ability to work without close supervision. Ability to follow through and carry out assignments.
• Ability to work effectively in a service-oriented environment with changing priorities and interruptions. Ability to provide pleasant, efficient service to the campus. Ability to commit to high ethical standards.
• Ability to effectively communicate and follow oral and written instructions and read manuals that are written in English.
• Skilled in prioritizing workload to meet daily schedule. Ability to accommodate changing priorities and complete tasks despite intermittent interruptions.
PREFERRED QUALIFICATIONS
• High School Degree or equivalent.
SPECIAL CONDITIONS OF EMPLOYMENT
• Selected candidate will be required to pass a pre-employment criminal history background check.
• Ability to perform essential physical job functions.
• Must have the ability to: operate a vacuum, floor scrubber, and polisher; use cleaning chemical compounds; perform essential custodial duties including dumping bags into dumpster or moving equipment and materials with or without accommodations.
• Ability to work in conditions of variable temperature/weather with possible exposure to strong, unpleasant odors, high levels of noise and vibrations, and exposure to dust and allergens.
• The ability to ascend/descend ladders with or without accommodation.
• Ability to sustain exposure to dusty, noisy environments and inclement weather as necessary to carry out assigned duties and responsibilities.
• Will be required to work all scheduled hours on-site.
• Ability to work a variable schedule including evenings and weekends.
• Ability to work occasional evenings and weekends as directed.
• Ability to occasionally work overtime with little or no advance notice.
• Ability to work overtime including evenings, nights, weekends and holidays to meet operational needs, and work an alternate work schedule shift as required.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• Ability to work safely in areas where hazardous materials are present or stored.
• Ability to wear proper safety attire (long pants, closed-toe shoes, etc.) and personal protective equipment common in a laboratory setting.
• Ability to read signs and follow directions on labels that are written in English as well as ability to read and understand Material Safety Data Sheet (MSDS) and the proper use of chemical compounds.
• Ability to maintain appearance and conduct suitable for working in a professional setting.
• Ability to perform manual work including dumping large bags of trash into dumpsters, transporting supplies, furniture, and equipment (vacuum cleaners, mop buckets, cases of custodial supplies).
• Ability to maintain acceptable work habits, punctuality, and regularity of attendance; ability to arrive at and leave work on time, observe break and lunch periods.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.
SAFETY STATEMENT
All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.
EEO/AA
The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application:
https://careerspub.universityofcalifornia.edu/psp/ucsc/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=11&JobOpeningId=54609&PostingSeq=1
To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
jeid-3f50954e3f1aec44b63a8d9e15ee46a7 Show more details...
Location: Silicon Valley...
Job ID: 54609
JOB POSTING
Our campus is located in Santa Clara, CA, the Heart of Silicon Valley. We like to say that it's here where the next generation of innovation is born.
Benefits to working at UC Santa Cruz SILICON VALLEY include:
• Medical / Dental / Vision Insurance Plans
• UC Retirement Plans
• Life Insurance / Legal Insurance / Discounted Pet Insurance
• 14 Paid Holidays Plus Accrued Vacation & Sick Leave
• Employee Discount Programs and much more...
Location: UCSC SILICON VALLEY CAMPUS, 3175 BOWERS AVE. SANTA CLARA, CA, 95054.
NO VISA SPONSORSHIP IS AVAILABLE FOR THIS POSITION.
This position is a part of the Building Operations team located at 3175 Bowers Ave., Santa Clara, CA. The Building Operations Team supports the Silicon Valley Campus which houses UCSC Extension, UCSC Baskin Engineering School, UC Scout, and Smarter Balanced.
Under the supervision of the Building Operations Manager, the incumbent performs cleaning duties in offices, working stations, classrooms, computer laboratories, conference rooms, and/or other designated common areas. Also responsible for recycling bottles and cans, mix paper, compostable, and general maintenance duties in the restrooms, shower rooms, breakrooms, lounges, hallways and/or other public areas of the campus building.
Check out the job description!
If this position sparks your interest, please apply now!
Join us!
The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California's COVID-19 vaccine program.
HOW TO APPLY
For full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the Applicant Resources on our Talent Acquisition website.
• How to Apply
• Troubleshooting
• Tips for Applicants
• FAQ's
INITIAL REVIEW DATE (IRD)
UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:59 p.m. on the IRD. Talent Acquisition cannot accept application materials outside of the jobs portal, and is unable to update submitted applications on an applicant's behalf, or forward communications to the hiring units. For more information about the IRD and the applicant review process, view this link.
The IRD for this job is: 07-06-2023
ABOUT UC SANTA CRUZ
UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.
DEPARTMENT OVERVIEW
UCSC Extension is an equity-minded organization that represents the full diversity of the University of California and demonstrates sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community; UCSC Extension Silicon Valley combines the academic excellence of the University of California with the expertise of seasoned practitioners. This collaboration provides advanced professional training that addresses the real-world needs of people who work and live in Silicon Valley and beyond.
This position is a part of the Building Operations team located at 3175 Bowers Ave., Santa Clara, CA. The Building Operations Team supports the Silicon Valley Campus which houses UCSC Extension, UCSC Baskin Engineering School, UC Scout, and Smarter Balanced. Under the supervision of the Building Operations Manager, the incumbent provides cleaning services to staff, faculty, students, and guests of the UCSC Silicon Valley Campus.
More information can be found at https://www.ucsc-extension.edu/
JOB SUMMARY
Under direct supervision, the incumbent performs cleaning duties in offices, working stations, classrooms, computer laboratories, conference rooms, and/or other designated common areas of the UCSC SILICON VALLEY CAMPUS, 3175 BOWERS AVE. SANTA CLARA, CA, 95054. Responsible for cleaning, recycling bottles and cans, mix paper, compostable, and general maintenance duties in the restrooms, shower rooms, breakrooms, lounges, hallways, and/or other public areas of the campus building, individually or as part of a team, in performing custodial functions.
APPOINTMENT INFORMATION
Budgeted Salary: $23.37 - $25.30/hour. Salary commensurate with skills, qualifications and experience.
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.
Benefits Level Eligibility: Full benefits
Schedule Information:
• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Monday - Friday, with occasional evenings and weekends as needed.
Position #1: 8am - 5pm, M-F
Position #2: 10am - 7pm, M-F
• Shift Includes: Day, Evenings, Weekend
Employee Classification: Career appointment
Job End Date: None
Work Location: Silicon Valley (Santa Clara, CA)
Union Representation: SX Union
Job Code Classification: 005116 (CUSTODIAN SR)
Travel: Never or Rarely
JOB DUTIES
75% - General Daily Cleaning
• Maintain hallways, stairway corridors, stairs, lounges, outside steps, terraces, and entrances; sweep, mop, scrub, dust, clean, and/or vacuum carpets, window sills, and wash glass and trim on entrance doors.
• Clean and disinfect restroom and shower room daily; fixtures, air vents, shower curtains, drains and unstop minor drain stoppages. Replenish restroom supplies, and dispose of trash utilizing a variety of cleaning solutions and supplies.
• Empty waste, recycling, mixed paper, and compost receptacles.
• Keep custodial supply closets in a clean and stocked condition. Report items that need repair.
• Rearrange or move furniture as needed to complete custodial duties, supplies, and miscellaneous equipment, as directed.
• May be required to work as a team member in other areas to meet operational needs.
15% - Periodic Cleaning
• Clean woodwork, light fixtures, venetian blinds, radiators, grills, ducts, walls, blackboards, washing machines, dryers and other types of equipment. Wax and/or polish furniture.
• Spot clean carpets, upholstered furniture, draperies and other designated materials.
• May interact with campus staff/visitors regarding assigned duties.
10% - Building Security, Safety Practices and Other
• Lock and unlock buildings according to written instructions. Carry out emergency procedures (communicating with Fire and Police personnel) in the event of an emergency, and evacuate from buildings in the event of a fire or another disaster.
• Safe handling of chemicals and safe use of chemicals and supplies. Properly dilute and use cleaning compounds according to the directions indicated on labels. Read and understand chemical safety information and warning signs.
• Participate in staff safety training as determined by the unit.
• All UCSC employees must know and follow job safety procedures, attend required health and safety training, promote safety at work, and promptly report actual and potential accidents and injuries.
REQUIRED QUALIFICATIONS
• Knowledge of, and ability to properly operate and safely use custodial equipment, including but not limited to a vacuum cleaner, floor scrubber, and polisher.
• Knowledge of procedures related to building safety. Knowledge of proper and safe use of custodial equipment, chemicals, tools, etc.
• Interpersonal and communications skills to interact effectively with fellow staff and a diverse campus population. Ability to communicate effectively and work harmoniously with a diverse group of individuals at all levels of the organization directly or indirectly involved with tasks and work assignments.
• Ability to be part of a team and foster teamwork by maintaining a corporate atmosphere and effective working relationships with a diverse population from various cultural backgrounds.
• Ability to work without close supervision. Ability to follow through and carry out assignments.
• Ability to work effectively in a service-oriented environment with changing priorities and interruptions. Ability to provide pleasant, efficient service to the campus. Ability to commit to high ethical standards.
• Ability to effectively communicate and follow oral and written instructions and read manuals that are written in English.
• Skilled in prioritizing workload to meet daily schedule. Ability to accommodate changing priorities and complete tasks despite intermittent interruptions.
PREFERRED QUALIFICATIONS
• High School Degree or equivalent.
SPECIAL CONDITIONS OF EMPLOYMENT
• Selected candidate will be required to pass a pre-employment criminal history background check.
• Ability to perform essential physical job functions.
• Must have the ability to: operate a vacuum, floor scrubber, and polisher; use cleaning chemical compounds; perform essential custodial duties including dumping bags into dumpster or moving equipment and materials with or without accommodations.
• Ability to work in conditions of variable temperature/weather with possible exposure to strong, unpleasant odors, high levels of noise and vibrations, and exposure to dust and allergens.
• The ability to ascend/descend ladders with or without accommodation.
• Ability to sustain exposure to dusty, noisy environments and inclement weather as necessary to carry out assigned duties and responsibilities.
• Will be required to work all scheduled hours on-site.
• Ability to work a variable schedule including evenings and weekends.
• Ability to work occasional evenings and weekends as directed.
• Ability to occasionally work overtime with little or no advance notice.
• Ability to work overtime including evenings, nights, weekends and holidays to meet operational needs, and work an alternate work schedule shift as required.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• Ability to work safely in areas where hazardous materials are present or stored.
• Ability to wear proper safety attire (long pants, closed-toe shoes, etc.) and personal protective equipment common in a laboratory setting.
• Ability to read signs and follow directions on labels that are written in English as well as ability to read and understand Material Safety Data Sheet (MSDS) and the proper use of chemical compounds.
• Ability to maintain appearance and conduct suitable for working in a professional setting.
• Ability to perform manual work including dumping large bags of trash into dumpsters, transporting supplies, furniture, and equipment (vacuum cleaners, mop buckets, cases of custodial supplies).
• Ability to maintain acceptable work habits, punctuality, and regularity of attendance; ability to arrive at and leave work on time, observe break and lunch periods.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.
SAFETY STATEMENT
All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.
EEO/AA
The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application:
https://careerspub.universityofcalifornia.edu/psp/ucsc/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=11&JobOpeningId=54609&PostingSeq=1
To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
jeid-3f50954e3f1aec44b63a8d9e15ee46a7 Show more details...
via HERC Jobs
schedule_type: Full-time
Student Services Representative
Location: Silicon Valley...
Job ID: 54653
JOB POSTING
Employees and learners alike, are in one of the most dynamic economic regions in the world... Silicon Valley.
Does this spark your interest?
Do you enjoy:
• Providing excellent internal and external customer service, with attention to promptness and a focus on solutions?
• Treating learners with fairness, dignity and respect?
• Using Google Suite and Microsoft
Student Services Representative
Location: Silicon Valley...
Job ID: 54653
JOB POSTING
Employees and learners alike, are in one of the most dynamic economic regions in the world... Silicon Valley.
Does this spark your interest?
Do you enjoy:
• Providing excellent internal and external customer service, with attention to promptness and a focus on solutions?
• Treating learners with fairness, dignity and respect?
• Using Google Suite and Microsoft Office in fast-paced environments?
• Working in a hybrid environment?
If you answered 'YES' or 'ABSOLUTELY YES' to the questions above, the Student Services Representative may be the job for you.
Our campus is located in Santa Clara, CA, the Heart of Silicon Valley. We like to say that it's here where the next generation of innovation is born.
Benefits to working at UC Santa Cruz SILICON VALLEY include:
• Medical / Dental / Vision Insurance Plans
• UC Retirement Plans
• Life Insurance / Legal Insurance / Discounted Pet Insurance
• 14 Paid Holidays Plus Accrued Vacation & Sick Leave
• Employee Discount Programs and much more...
Location: UCSC SILICON VALLEY CAMPUS, 3175 BOWERS AVE. SANTA CLARA, CA, 95054.
NO VISA SPONSORSHIP IS AVAILABLE FOR THIS POSITION.
You're still here; it's time to check out this job description and apply.
Join our vibrant community that connects learners with accredited University of California-approved curriculum!
Work in Silicon Valley as an employee of UC Santa Cruz!
NOTIFICATIONS
The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California's COVID-19 vaccine program.
HOW TO APPLY
For full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the Applicant Resources on our Talent Acquisition website.
• How to Apply
• Troubleshooting
• Tips for Applicants
• FAQ's
INITIAL REVIEW DATE (IRD)
UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:59 p.m. on the IRD. Talent Acquisition cannot accept application materials outside of the jobs portal, and is unable to update submitted applications on an applicant's behalf, or forward communications to the hiring units. For more information about the IRD and the applicant review process, view this link .
The IRD for this job is: 07-06-2023
ABOUT UC SANTA CRUZ
UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.
DEPARTMENT OVERVIEW
UCSC Extension in Silicon Valley (UNEX), a division of the University of California Santa Cruz, provides advanced professional education and job training for highly educated adults in Silicon Valley. UNEX operates year-round with a staff of roughly 40 non-teaching employees, over 300 instructors, and offers approximately 1,200 courses annually.
The Student Success and Affairs department includes the International and Workforce Development Programs which are an essential part of the UCSC Silicon Valley Extension division located at 3175 Bowers Avenue, Santa Cara, CA.
These programs serve multiple kinds of students: International and Workforce Development. Our mission is to provide excellent service to these populations, develop new programs, maximize their experience with us, and help them reach their academic and professional goals. In total, the department can serve up to 300+ students each quarter. Generally, department staff will work with these students through their whole student journey with UCSC Silicon Valley Extension, from inquiry to application, through program completion and beyond, and into their career development.
More information can be found at https://www.ucsc-extension.edu/
JOB SUMMARY
Under the general supervision of the Student Success and Affairs Manager, the incumbent provides excellent customer service to students, instructors, and staff. Responsibilities include enrollment and records tasks, with emphasis varying as determined by the academic calendar. Functions include, but are not limited to: enrollment; processing of student records, working with various databases and document archives to process payments, creating invoices for billing purposes, processing transfers and refunds; creating and maintaining student files; processing transcripts, grades, and enrollment verifications. This position works collaboratively with Student Services team partners to ensure records integrity and excellent customer service.
APPOINTMENT INFORMATION
Budgeted Salary: $26.12 - $27.92/hour. Salary commensurate with skills, qualifications and experience.
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.
Benefits Level Eligibility: Full benefits
Schedule Information:
• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri, occasional nights and weekends
• Shift Includes: Day, Evenings, Weekend
Employee Classification: Career appointment
Job End Date: None
Work Location: Silicon Valley (Santa Clara, CA)
Union Representation: CX Union
Job Code Classification: 004722 (BLANK AST 3)
Travel: Up to 25% of the time
JOB DUTIES
50% - Administrative Duties
• Serve as the first point of contact for prospective and existing students to provide information and assistance on various Extension programs.
• Enter data into business enterprise systems and maintain the accuracy of information for assigned department and other departments as needed.
• Provide administrative support for students; maintain student records; process transcripts, grade reports, education verifications, certificates, and other student records; troubleshoot student problems; investigate discrepancies in student records and make recommendations for changes to appropriate departments.
• Process regular and rush transcript requests and formal certificates and awards, accommodating requests for special service when possible. Maintain supplies for certificate processing.
• Send out 'End of Program Survey' to students completing the Certificate Programs.
• Provide academic assistance and information for prospective and current students including International and Workforce students.
• Adhere to internal planning deadlines.
• Refer students to submit the appropriate form or refer to the appropriate department for drop/withdrawals, exceptions to policy, alternative grades, course substitutions, etc.
• Verify enrollment and fulfill enrollment and records requests including verification letters, providing service and information to students, staff, instructors, and external agencies, and collecting FERPA authorization forms from students.
• Maintain familiarity with policies and regulations as well as with objectives of Extension programs and services.
• Provide information on policy and answer academic program inquiries and questions via email, phone, or in-person meetings for the purpose of encouraging enrollment and/or taking enrollments over the phone; direct students to appropriate personnel for assistance or further advising.
• Process records for Extension and Campus Concurrent Enrollment courses. Follow appropriate routing and protocol for data entry processing of academic credit, professional credit, CEU credit, and non-credit courses.
• Provide students with a list of options, per University policy, and resolve conflicts with general supervision when working with student challenges. Working from the approved script, triage, and forward to Registrar instances when an exception is applicable.
• Collect and compile student data through the CRM tool and course evaluations. Provide data to Manager for analysis and distribution to other departments. Collect quarterly evaluations and quantify results for all program events.
• Investigate requests or records with unsubstantiated enrollments or grades. Probe students with open-ended questions verifying the information supplied. Identify conflicting information in the database and follow through on necessary steps to a solution.
• Close out completed student records and put them into archive files. Maintain files for the required retention period and oversee archives maintenance.
• Prepare routine correspondence with prospective students.
• Meet regularly with Supervisor to review projects and work assignments; alert supervisor of potential issues, concerns, or challenges and make recommendations for solutions.
• Process daily drops and refunds and account for credits and refunds to the correct account, including Workforce and International transactions.
• Uphold UC Santa Cruz and UCSC Extension drop, refund, withdrawal, audit, incomplete, and other academic and administrative policies.
• Process final Academic Review Committee decisions.
30% - Registration
• Participate in telephone, mail-in, and faxed enrollments.
• Process multiple forms of payment via credit card, check, and purchase order with accuracy. Collect and verify all student information, ensuring the transaction is accurate and current.
• Responsible for individual student enrollments, online class enrollments, and complicated group or state contract enrollments for specialized programs.
• Accurately convey various policies and procedures, enrollment and withdrawal deadlines, fees and discounts, and other information unique to enrolled courses.
• Review student records, and merge them if necessary.
• Balance weekly and monthly refunds, and check input against computer-generated reports.
20% - Department Liaison
• Maintain familiarity with policies and regulations as well as with business goals and objectives of UCSC Extension programs and services.
• Communicate/work with Supervisor and/or Registrar who serves as a point of contact with state and federal agencies regarding student enrollment contracts.
• Collaborate with internal departments.
• Inform Academic Services about issues with course materials and syllabuses in Canvas, and with course descriptions on the website.
• Prepare routine correspondence and documentation requested, working with supervisor when necessary.
• Keep up-to-date on catalog content and courses offered by Extension.
• Attend and provide administrative support for public events, conferences, and job fairs; deliver and display promotional materials, brochures, catalogs, and event supplies at public events, and assist in event planning. This may include some evening work, requiring shift changes to the regular schedule to accommodate special event schedules.
• Create and share event evaluations with appropriate departments.
• Ensure the accuracy and completeness of end products of work.
REQUIRED QUALIFICATIONS
• High school diploma or equivalent experience.
• Strong interpersonal skills including tact, diplomacy, and flexibility to work effectively with students, staff, instructors, and the general department, with the ability to maintain composure in complex and stressful situations.
• Ability and willingness to provide excellent internal and external customer service with attention to promptness and a focus on solutions; commitment to treating others with fairness, dignity, and respect.
• Demonstrated organizational and problem-solving skills sufficient to meet deadlines under the pressure of high volume and frequent interruptions.
• High level of computer skills with demonstrated experience using student information systems (or other relational database systems), MSOffice Suite, and other word processing.
PREFERRED QUALIFICATIONS
• Four-year degree or equivalent combination of experience/training.
• Related experience including the ability to promote programs with varying curricula.
• Ability to assist adult students with academic program options, including all student programs (International, Workforce, Concurrent Enrollment, etc.).
• Related administrative/clerical experience sufficient to handle a high level of customer service while under the pressure of time and deadline constraints.
• Experience with systematically maintaining records and information in hard copy and archived formats.
SPECIAL CONDITIONS OF EMPLOYMENT
• Selected candidate will be required to pass a pre-employment criminal history background check.
• Ability to work long periods of time at a computer with or without accommodation.
• Will be required to work a hybrid work schedule, days of the week and number of days to be determined, and be able to fulfill requirements of the UCSC telecommuting agreement.
• Ability to work occasional evenings and weekends as directed.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• Ability to maintain appearance and conduct suitable for working in a professional setting.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here .
SAFETY STATEMENT
All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.
EEO/AA
The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application:
https://careerspub.universityofcalifornia.edu/psp/ucsc/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=11&JobOpeningId=54653&PostingSeq=1
To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu . A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
Copyright 2022 Jobelephant.com Inc. All rights reserved.
Posted by the FREE value-added recruitment advertising agency
jeid-254c38f22c452b4388f51fc4a760b4ab Show more details...
Location: Silicon Valley...
Job ID: 54653
JOB POSTING
Employees and learners alike, are in one of the most dynamic economic regions in the world... Silicon Valley.
Does this spark your interest?
Do you enjoy:
• Providing excellent internal and external customer service, with attention to promptness and a focus on solutions?
• Treating learners with fairness, dignity and respect?
• Using Google Suite and Microsoft Office in fast-paced environments?
• Working in a hybrid environment?
If you answered 'YES' or 'ABSOLUTELY YES' to the questions above, the Student Services Representative may be the job for you.
Our campus is located in Santa Clara, CA, the Heart of Silicon Valley. We like to say that it's here where the next generation of innovation is born.
Benefits to working at UC Santa Cruz SILICON VALLEY include:
• Medical / Dental / Vision Insurance Plans
• UC Retirement Plans
• Life Insurance / Legal Insurance / Discounted Pet Insurance
• 14 Paid Holidays Plus Accrued Vacation & Sick Leave
• Employee Discount Programs and much more...
Location: UCSC SILICON VALLEY CAMPUS, 3175 BOWERS AVE. SANTA CLARA, CA, 95054.
NO VISA SPONSORSHIP IS AVAILABLE FOR THIS POSITION.
You're still here; it's time to check out this job description and apply.
Join our vibrant community that connects learners with accredited University of California-approved curriculum!
Work in Silicon Valley as an employee of UC Santa Cruz!
NOTIFICATIONS
The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California's COVID-19 vaccine program.
HOW TO APPLY
For full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the Applicant Resources on our Talent Acquisition website.
• How to Apply
• Troubleshooting
• Tips for Applicants
• FAQ's
INITIAL REVIEW DATE (IRD)
UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:59 p.m. on the IRD. Talent Acquisition cannot accept application materials outside of the jobs portal, and is unable to update submitted applications on an applicant's behalf, or forward communications to the hiring units. For more information about the IRD and the applicant review process, view this link .
The IRD for this job is: 07-06-2023
ABOUT UC SANTA CRUZ
UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.
DEPARTMENT OVERVIEW
UCSC Extension in Silicon Valley (UNEX), a division of the University of California Santa Cruz, provides advanced professional education and job training for highly educated adults in Silicon Valley. UNEX operates year-round with a staff of roughly 40 non-teaching employees, over 300 instructors, and offers approximately 1,200 courses annually.
The Student Success and Affairs department includes the International and Workforce Development Programs which are an essential part of the UCSC Silicon Valley Extension division located at 3175 Bowers Avenue, Santa Cara, CA.
These programs serve multiple kinds of students: International and Workforce Development. Our mission is to provide excellent service to these populations, develop new programs, maximize their experience with us, and help them reach their academic and professional goals. In total, the department can serve up to 300+ students each quarter. Generally, department staff will work with these students through their whole student journey with UCSC Silicon Valley Extension, from inquiry to application, through program completion and beyond, and into their career development.
More information can be found at https://www.ucsc-extension.edu/
JOB SUMMARY
Under the general supervision of the Student Success and Affairs Manager, the incumbent provides excellent customer service to students, instructors, and staff. Responsibilities include enrollment and records tasks, with emphasis varying as determined by the academic calendar. Functions include, but are not limited to: enrollment; processing of student records, working with various databases and document archives to process payments, creating invoices for billing purposes, processing transfers and refunds; creating and maintaining student files; processing transcripts, grades, and enrollment verifications. This position works collaboratively with Student Services team partners to ensure records integrity and excellent customer service.
APPOINTMENT INFORMATION
Budgeted Salary: $26.12 - $27.92/hour. Salary commensurate with skills, qualifications and experience.
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.
Benefits Level Eligibility: Full benefits
Schedule Information:
• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri, occasional nights and weekends
• Shift Includes: Day, Evenings, Weekend
Employee Classification: Career appointment
Job End Date: None
Work Location: Silicon Valley (Santa Clara, CA)
Union Representation: CX Union
Job Code Classification: 004722 (BLANK AST 3)
Travel: Up to 25% of the time
JOB DUTIES
50% - Administrative Duties
• Serve as the first point of contact for prospective and existing students to provide information and assistance on various Extension programs.
• Enter data into business enterprise systems and maintain the accuracy of information for assigned department and other departments as needed.
• Provide administrative support for students; maintain student records; process transcripts, grade reports, education verifications, certificates, and other student records; troubleshoot student problems; investigate discrepancies in student records and make recommendations for changes to appropriate departments.
• Process regular and rush transcript requests and formal certificates and awards, accommodating requests for special service when possible. Maintain supplies for certificate processing.
• Send out 'End of Program Survey' to students completing the Certificate Programs.
• Provide academic assistance and information for prospective and current students including International and Workforce students.
• Adhere to internal planning deadlines.
• Refer students to submit the appropriate form or refer to the appropriate department for drop/withdrawals, exceptions to policy, alternative grades, course substitutions, etc.
• Verify enrollment and fulfill enrollment and records requests including verification letters, providing service and information to students, staff, instructors, and external agencies, and collecting FERPA authorization forms from students.
• Maintain familiarity with policies and regulations as well as with objectives of Extension programs and services.
• Provide information on policy and answer academic program inquiries and questions via email, phone, or in-person meetings for the purpose of encouraging enrollment and/or taking enrollments over the phone; direct students to appropriate personnel for assistance or further advising.
• Process records for Extension and Campus Concurrent Enrollment courses. Follow appropriate routing and protocol for data entry processing of academic credit, professional credit, CEU credit, and non-credit courses.
• Provide students with a list of options, per University policy, and resolve conflicts with general supervision when working with student challenges. Working from the approved script, triage, and forward to Registrar instances when an exception is applicable.
• Collect and compile student data through the CRM tool and course evaluations. Provide data to Manager for analysis and distribution to other departments. Collect quarterly evaluations and quantify results for all program events.
• Investigate requests or records with unsubstantiated enrollments or grades. Probe students with open-ended questions verifying the information supplied. Identify conflicting information in the database and follow through on necessary steps to a solution.
• Close out completed student records and put them into archive files. Maintain files for the required retention period and oversee archives maintenance.
• Prepare routine correspondence with prospective students.
• Meet regularly with Supervisor to review projects and work assignments; alert supervisor of potential issues, concerns, or challenges and make recommendations for solutions.
• Process daily drops and refunds and account for credits and refunds to the correct account, including Workforce and International transactions.
• Uphold UC Santa Cruz and UCSC Extension drop, refund, withdrawal, audit, incomplete, and other academic and administrative policies.
• Process final Academic Review Committee decisions.
30% - Registration
• Participate in telephone, mail-in, and faxed enrollments.
• Process multiple forms of payment via credit card, check, and purchase order with accuracy. Collect and verify all student information, ensuring the transaction is accurate and current.
• Responsible for individual student enrollments, online class enrollments, and complicated group or state contract enrollments for specialized programs.
• Accurately convey various policies and procedures, enrollment and withdrawal deadlines, fees and discounts, and other information unique to enrolled courses.
• Review student records, and merge them if necessary.
• Balance weekly and monthly refunds, and check input against computer-generated reports.
20% - Department Liaison
• Maintain familiarity with policies and regulations as well as with business goals and objectives of UCSC Extension programs and services.
• Communicate/work with Supervisor and/or Registrar who serves as a point of contact with state and federal agencies regarding student enrollment contracts.
• Collaborate with internal departments.
• Inform Academic Services about issues with course materials and syllabuses in Canvas, and with course descriptions on the website.
• Prepare routine correspondence and documentation requested, working with supervisor when necessary.
• Keep up-to-date on catalog content and courses offered by Extension.
• Attend and provide administrative support for public events, conferences, and job fairs; deliver and display promotional materials, brochures, catalogs, and event supplies at public events, and assist in event planning. This may include some evening work, requiring shift changes to the regular schedule to accommodate special event schedules.
• Create and share event evaluations with appropriate departments.
• Ensure the accuracy and completeness of end products of work.
REQUIRED QUALIFICATIONS
• High school diploma or equivalent experience.
• Strong interpersonal skills including tact, diplomacy, and flexibility to work effectively with students, staff, instructors, and the general department, with the ability to maintain composure in complex and stressful situations.
• Ability and willingness to provide excellent internal and external customer service with attention to promptness and a focus on solutions; commitment to treating others with fairness, dignity, and respect.
• Demonstrated organizational and problem-solving skills sufficient to meet deadlines under the pressure of high volume and frequent interruptions.
• High level of computer skills with demonstrated experience using student information systems (or other relational database systems), MSOffice Suite, and other word processing.
PREFERRED QUALIFICATIONS
• Four-year degree or equivalent combination of experience/training.
• Related experience including the ability to promote programs with varying curricula.
• Ability to assist adult students with academic program options, including all student programs (International, Workforce, Concurrent Enrollment, etc.).
• Related administrative/clerical experience sufficient to handle a high level of customer service while under the pressure of time and deadline constraints.
• Experience with systematically maintaining records and information in hard copy and archived formats.
SPECIAL CONDITIONS OF EMPLOYMENT
• Selected candidate will be required to pass a pre-employment criminal history background check.
• Ability to work long periods of time at a computer with or without accommodation.
• Will be required to work a hybrid work schedule, days of the week and number of days to be determined, and be able to fulfill requirements of the UCSC telecommuting agreement.
• Ability to work occasional evenings and weekends as directed.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• Ability to maintain appearance and conduct suitable for working in a professional setting.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here .
SAFETY STATEMENT
All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.
EEO/AA
The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application:
https://careerspub.universityofcalifornia.edu/psp/ucsc/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=11&JobOpeningId=54653&PostingSeq=1
To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu . A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
Copyright 2022 Jobelephant.com Inc. All rights reserved.
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