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Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. CRM systems compile data from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials and more recently, social me…
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Nov 12, 2020 · Customer relationship management (CRM) refers to the principles, practices, and guidelines that an organization follows when interacting with its customers. From the …
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Customer relationship management—also known as CRM—, is a type of data-driven solution or system that helps businesses manage activities related to …
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CRM software improves customer relationship management by creating a 360° view of the customer, capturing their interactions with the business, and by …
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Customer service management is a process of planning, organizing, motivating, implementing and controlling all activities aimed at shaping the relationship …
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