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Hi, we're Help Scout, and we're building the customer communication platform for growing businesses that feel the same way. 2011. Founded in 2011, our fully remote team works from over 115 cities across the globe. 12,000. Our people-first...
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Get Started. Learn the platform in less than an hour. Become a power user in less than a day. Help Scout's shared inbox, help center, and live chat software gives your team the tools you need to easily manage customer communications.
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What is a help desk ticketing system? A ticketing system is a tool that helps you keep track of incoming requests. Whenever an end-user, employee, or customer sends your team a message — through email, phone, chat, social media, or web form — the...
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Help Scout is a shared inbox tool to help customer service teams. It will be a massive step up from a Gmail inbox or similar tool not designed for customer service. Its pricing is cheaper than many alternatives so will be great for smaller brands that...
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6. Intercom. With a client roster that includes Amazon, Meta, and Microsoft, Intercom is no small player in the help desk software space. The platform touts itself as being able to power customer service teams to scale without an additional investment —...
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