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Help Scout
Help Scout is a customer service software platform that helps businesses manage and improve their customer support experience. The platform offers a shared inbox for all customer communications, automation tools, team collaboration features, and in-depth reporting and analytics. With Help Scout, businesses can streamline support workflows, engage with customers across multiple channels, and track performance to drive insights and improvements. The company places a strong emphasis on empathy and human connection, and its software is designed to help businesses deliver personalized, high-quality customer service. Help Scout serves a wide range of industries, from e-commerce and SaaS to healthcare and education.
docs.helpscout.comHelp Scout's iPhone app puts powerful help desk software in your pocket so you can easily support customers while on the go.
This data is collected to build a timeline of events leading up to a customer initiated conversation and is only processed and stored by Help Scout if the Customer submits their request via Beacon.helpscout.comHelp Scout administrators or users can optionally use Google integration features that require Help Scout to access limited information from the Google account they provide.
We’re a Certified B Corporation, which means Help Scout is accountable to inclusive, sustainable business practices. We’ve also committed 1% of our equity to corporate philanthropy via Pledge 1%.freestyle.gilead.org.ilHelp Scout is the all-in-one support platform designed to help scaling companies turn customers into brand ambassadors. Your browser does not support the video tag.
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EncryptedSite is Encrypted
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CountryHosted in United States
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CitySeattle, Washington
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Latitude\Longitude47.6348 / -122.345 Google Map
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Traffic rank#8,811 Site Rank
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Site age15 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
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FoundedApril 17, 2011
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FoundersNick Francis, Jared McDaniel, Denny Swindle
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HeadquartersBoston, Massachusetts
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Number of employees100
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FormerlyBrightwurks
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ProductsHelp Scout Help Desk, Docs, Beacon
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ServicesHelp desk software,,,email management,,,support automation
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TypePrivate
Traffic rank
#8,811
#8,811
Site age
15 yrs
15 yrs
Location
United States
United States
Popular Questions for Help Scout
Newest job postings for Help Scout
via Jobs
schedule_type: Full-timework_from_home: 1
Well, hello! We’re Help Scout.
We make support software that empowers more than 12,000 businesses to support their customers in the most human, helpful way. We're a remote company with more than 165 employees in different locations around the world, and we've been remote-first from day one. We believe that when teams represent different backgrounds, perspectives, and experiences, magic happens... The result is better products and a culture that
Well, hello! We’re Help Scout.
We make support software that empowers more than 12,000 businesses to support their customers in the most human, helpful way. We're a remote company with more than 165 employees in different locations around the world, and we've been remote-first from day one. We believe that when teams represent different backgrounds, perspectives, and experiences, magic happens... The result is better products and a culture that enables everyone to bring their authentic selves to work.
Future Openings at Help Scout
If you love Help Scout and would like to join us to do your best work, building and growing a product thousands of businesses love, you've reached the right spot.
We're always on the lookout for empathetic people who are committed to excellence in their craft and who care deeply about helping customers. Even if we don't have a job posted right now that matches your skills, we'd still love to hear from you via this application.
Check out the teams below and let us know why you'd make a great addition to that team. All applications are read by real humans and we will flag your application for future roles if there’s a good match.
Please note that at this time, we are only able to hire in the following locations: United States, Canada, Australia, Finland, Ireland, Netherlands, Poland, United Kingdom, Denmark, Germany, Norway.
Teams at Help Scout
• Engineering
• Finance (Rev Ops + Finance)
• People (People Ops + Talent Acquisition)
• Sales (Account Executives, Account Managers, Partnerships)
• Marketing (Brand, Content, Product Marketing, Brand design)
• Customers (Support & Success)
• Product (Product Management + Product Design)
Benefits
• Competitive salary - Our salary formula is public to all employees (but doesn't divulge your specific salary) and we update it at least once per year. Your salary is the same no matter where you live. Our goal is to pay at or above the market rate of a US-based tech hub like Boston or Seattle.
• Health and dental insurance - We cover you and your family's health/dental insurance 100%. If you are based in the US, we'll cover you on our Aetna policy. If you're based outside the US, we'll reimburse your out-of-pocket health and dental insurance costs.
• Long-term/short-term disability insurance & life insurance - we cover 100% of the premiums for LT/ST disability insurance and base life insurance. You also have the option to purchase supplementary life insurance through our provider (currently US only).
• Flexible vacation - Take time off when you need it! We recommend 3-4 weeks in addition to public holidays, but there are no firm rules. We trust you.
• Sabbatical - After you've been at Help Scout for 4 years, you get a month of paid vacation (in addition to regular vacation) and $2,500 to spend towards travel, learning, projects or anything else during your time off. Read about what our CEO did.
• Paid parental leave, including adoption and foster care - 12 weeks of paid leave for all new parents, including adoption and foster care.
• 401k with 1% match- via Betterment for Business (currently US only)
• Personal Development stipend - Up to $1,800 per year to improve your craft
• Bonuses - everyone is eligible to receive a quarterly bonus up to 8% based on shared company revenue goals.
• Set you up for success — we’ll get every new teammate a Mac laptop or equivalent of their choice, and a $1500 stipend so you can feel ready to work from home. We also cover up to $350 USD per month if you'd like to rent a co-working desk somewhere.
• Complete transparency - Everyone has full access to business metrics and financial information about the company.
About Us
Help Scout is made by roughly 170 people in 80+ cities around the world, all with a passion for helping others. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences. Help Scout launched in 2011 and today we have more than 12,000 paying customers in 140+ countries.
Why Help Scout?
We're remote. It doesn’t matter if you’ve worked remotely before — we’ve been doing it for nearly a decade and are helping to write the playbook — we’re happy to show you the ropes. Most folks that get a taste of working in a "remote first" company have a hard time going back to the old way of doing things.
We’re passionate about diversity and inclusion. The data is abundantly clear about diverse teams being more successful, and we're dedicated to setting the team up for success. Today our leadership team is 62% women, and that's just the start. Here's our DEI Dashboard where you can see all of our team demographic data and read about our commitment to this work.
We're committed to SMBs for the long term. Help Scout is focused entirely on serving small and midsize businesses, typically up to 500 employees, because those companies view customer service differently. It's not a cost to be optimized, it's their most effective marketing tool and a key differentiator from the competition. We built Help Scout for companies that truly value being customer-centric (like us) and want a product that shares their values.
We're leaving the world better than we found it. Did you know Help Scout is a certified B Corporation, with a mission to give away at least 1% of our product through Help Scout for Good? Our company exists not just to help ourselves, but to invest in our team, our customers, our community, and our environment.
Our commitment to you
We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do Show more details...
We make support software that empowers more than 12,000 businesses to support their customers in the most human, helpful way. We're a remote company with more than 165 employees in different locations around the world, and we've been remote-first from day one. We believe that when teams represent different backgrounds, perspectives, and experiences, magic happens... The result is better products and a culture that enables everyone to bring their authentic selves to work.
Future Openings at Help Scout
If you love Help Scout and would like to join us to do your best work, building and growing a product thousands of businesses love, you've reached the right spot.
We're always on the lookout for empathetic people who are committed to excellence in their craft and who care deeply about helping customers. Even if we don't have a job posted right now that matches your skills, we'd still love to hear from you via this application.
Check out the teams below and let us know why you'd make a great addition to that team. All applications are read by real humans and we will flag your application for future roles if there’s a good match.
Please note that at this time, we are only able to hire in the following locations: United States, Canada, Australia, Finland, Ireland, Netherlands, Poland, United Kingdom, Denmark, Germany, Norway.
Teams at Help Scout
• Engineering
• Finance (Rev Ops + Finance)
• People (People Ops + Talent Acquisition)
• Sales (Account Executives, Account Managers, Partnerships)
• Marketing (Brand, Content, Product Marketing, Brand design)
• Customers (Support & Success)
• Product (Product Management + Product Design)
Benefits
• Competitive salary - Our salary formula is public to all employees (but doesn't divulge your specific salary) and we update it at least once per year. Your salary is the same no matter where you live. Our goal is to pay at or above the market rate of a US-based tech hub like Boston or Seattle.
• Health and dental insurance - We cover you and your family's health/dental insurance 100%. If you are based in the US, we'll cover you on our Aetna policy. If you're based outside the US, we'll reimburse your out-of-pocket health and dental insurance costs.
• Long-term/short-term disability insurance & life insurance - we cover 100% of the premiums for LT/ST disability insurance and base life insurance. You also have the option to purchase supplementary life insurance through our provider (currently US only).
• Flexible vacation - Take time off when you need it! We recommend 3-4 weeks in addition to public holidays, but there are no firm rules. We trust you.
• Sabbatical - After you've been at Help Scout for 4 years, you get a month of paid vacation (in addition to regular vacation) and $2,500 to spend towards travel, learning, projects or anything else during your time off. Read about what our CEO did.
• Paid parental leave, including adoption and foster care - 12 weeks of paid leave for all new parents, including adoption and foster care.
• 401k with 1% match- via Betterment for Business (currently US only)
• Personal Development stipend - Up to $1,800 per year to improve your craft
• Bonuses - everyone is eligible to receive a quarterly bonus up to 8% based on shared company revenue goals.
• Set you up for success — we’ll get every new teammate a Mac laptop or equivalent of their choice, and a $1500 stipend so you can feel ready to work from home. We also cover up to $350 USD per month if you'd like to rent a co-working desk somewhere.
• Complete transparency - Everyone has full access to business metrics and financial information about the company.
About Us
Help Scout is made by roughly 170 people in 80+ cities around the world, all with a passion for helping others. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences. Help Scout launched in 2011 and today we have more than 12,000 paying customers in 140+ countries.
Why Help Scout?
We're remote. It doesn’t matter if you’ve worked remotely before — we’ve been doing it for nearly a decade and are helping to write the playbook — we’re happy to show you the ropes. Most folks that get a taste of working in a "remote first" company have a hard time going back to the old way of doing things.
We’re passionate about diversity and inclusion. The data is abundantly clear about diverse teams being more successful, and we're dedicated to setting the team up for success. Today our leadership team is 62% women, and that's just the start. Here's our DEI Dashboard where you can see all of our team demographic data and read about our commitment to this work.
We're committed to SMBs for the long term. Help Scout is focused entirely on serving small and midsize businesses, typically up to 500 employees, because those companies view customer service differently. It's not a cost to be optimized, it's their most effective marketing tool and a key differentiator from the competition. We built Help Scout for companies that truly value being customer-centric (like us) and want a product that shares their values.
We're leaving the world better than we found it. Did you know Help Scout is a certified B Corporation, with a mission to give away at least 1% of our product through Help Scout for Good? Our company exists not just to help ourselves, but to invest in our team, our customers, our community, and our environment.
Our commitment to you
We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do Show more details...
via Jobs
posted_at: 1 day agoschedule_type: Full-timework_from_home: 1
Well, hello! We’re Help Scout.
We make support software that empowers more than 12,000 businesses to support their customers in the most human, helpful way. We're a remote company with more than 165 employees in different locations around the world, and we've been remote-first from day one. We believe that when teams represent different backgrounds, perspectives, and experiences, magic happens... The result is better products and a culture that
Well, hello! We’re Help Scout.
We make support software that empowers more than 12,000 businesses to support their customers in the most human, helpful way. We're a remote company with more than 165 employees in different locations around the world, and we've been remote-first from day one. We believe that when teams represent different backgrounds, perspectives, and experiences, magic happens... The result is better products and a culture that enables everyone to bring their authentic selves to work.
Your Impact
As a Senior Mobile Software Engineer at Help Scout, you will work alongside our experienced product and design teams to build world-class mobile applications for iOS and Android platforms. You'll be an integral part of the mobile team that provides our customers with helpful mobile solutions that complement and enhance their interactions with Help Scout.
We strive to provide a reliable seamless experience that leverages our mobile platforms by providing nimble interactions in the mobile context that support our community of developers and address the use cases that are most impactful for our mobile users.
The Team
The Engineering team is one of the three-piece ensembles, along with Product and Design, that makes up our Experience Organization at Help Scout. You will report to Alicia Rivas Perez, our Mobile Tech Lead, and will be part of the Engineering team led by our Director of Product Engineering, Julie Cousins.
The Mobile team is a vital part of the Help Scout software ecosystem by providing our customers with helpful mobile solutions that complement and enhance their interactions with Help Scout. We strive to provide a reliable seamless experience that leverages our mobile platforms by providing nimble interactions in the mobile context that support our community of developers and address the use cases that are most impactful for our mobile users.
Timezone Note
Since we have remote team members living between EU through PT time zones, we require that your regular working hours overlap with 8 to 12 am ET to ensure several solid blocks of overlap time with your team members.
About the Role
• As a Senior Mobile Software Engineer at Help Scout, you will work independently and collaboratively to develop and maintain our mobile applications for iOS, Android platforms, and Backend For Frontend (BFF) written in Java/Kotlin.
• Collaborate with product and design teams to provide input on the mobile application user experience and interface designs.
• Write clean, efficient, and maintainable code using Kotlin and Swift (Objective-C knowledge is a plus but not required).
• Ensure the high performance, quality, and responsiveness of mobile applications.
• Debug and resolve technical issues that arise in mobile applications.
• Work with customers and QA testers to ensure the mobile apps continue to be a resounding success for the business.
• Continuously work on adding new features, optimizing for other devices, and improving the product.
About You
• As a Senior Mobile Software Engineer at Help Scout, you have a deep understanding and extensive hands-on experience with Kotlin, Swift, and Objective-C. You've been working with these platforms for some time and have an excellent knowledge of their nuances and best practices.
• You have a great understanding of how "always online" products like Help Scout communicate with web services in an unpredictable mobile reality. You can help us design everything to fail gracefully and leverage local storage to provide customers with as seamless an experience as possible.
• You delight not only in how an application works but in how it looks, and you have an excellent understanding of mobile interaction design. You love working on UI animations because they can help you execute the perfect user experience.
• You have experience working with product and design teams and can provide valuable input on the mobile application user experience and interface designs.
• You stay up-to-date with the latest advancements in mobile technology, specifically the iOS and Android platforms, and can provide insightful advice about leveraging native platform APIs.
• You are excited about remote work and believe that remote teams are the future of work. You have experience working with remote teams and can adjust your work/management style to be remote-friendly.
Benefits
• Competitive salary - Our salary formula is public to all employees (but doesn't divulge your specific salary) and we update it at least once per year. Your salary is the same no matter where you live. Our goal is to pay at or above the market rate of a US-based tech hub like Boston or Seattle.
• Health and dental insurance - We cover you and your family's health/dental insurance 100%. If you are based in the US, we'll cover you on our Aetna policy. If you're based outside the US, we'll reimburse your out-of-pocket health and dental insurance costs.
• Long-term/short-term disability insurance & life insurance - we cover 100% of the premiums for LT/ST disability insurance and base life insurance. You also have the option to purchase supplementary life insurance through our provider (currently US only).
• Flexible vacation - Take time off when you need it! We recommend 3-4 weeks in addition to public holidays, but there are no firm rules. We trust you.
• Sabbatical - After you've been at Help Scout for 4 years, you get a month of paid vacation (in addition to regular vacation) and $2,500 to spend towards travel, learning, projects or anything else during your time off. Read about what our CEO did.
• Paid parental leave, including adoption and foster care - 12 weeks of paid leave for all new parents, including adoption and foster care.
• 401k with 1% match- via Betterment for Business (currently US only)
• Personal Development stipend - Up to $1,800 per year to improve your craft
• Bonuses - everyone is eligible to receive a quarterly bonus up to 8% based on shared company revenue goals.
• Set you up for success — we’ll get every new teammate a Mac laptop or equivalent of their choice, and a $1500 stipend so you can feel ready to work from home. We also cover up to $350 USD per month if you'd like to rent a co-working desk somewhere.
• Complete transparency - Everyone has full access to business metrics and financial information about the company.
About Us
Help Scout is made by roughly 170 people in 80+ cities around the world, all with a passion for helping others. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences. Help Scout launched in 2011 and today we have more than 12,000 paying customers in 140+ countries.
Why Help Scout?
We're remote. It doesn’t matter if you’ve worked remotely before — we’ve been doing it for nearly a decade and are helping to write the playbook — we’re happy to show you the ropes. Most folks that get a taste of working in a "remote first" company have a hard time going back to the old way of doing things.
We’re passionate about diversity and inclusion. The data is abundantly clear about diverse teams being more successful, and we're dedicated to setting the team up for success. Today our leadership team is 62% women, and that's just the start. Here's our DEI Dashboard where you can see all of our team demographic data and read about our commitment to this work.
We're committed to SMBs for the long term. Help Scout is focused entirely on serving small and midsize businesses, typically up to 500 employees, because those companies view customer service differently. It's not a cost to be optimized, it's their most effective marketing tool and a key differentiator from the competition. We built Help Scout for companies that truly value being customer-centric (like us) and want a product that shares their values.
We're leaving the world better than we found it. Did you know Help Scout is a certified B Corporation, with a mission to give away at least 1% of our product through Help Scout for Good? Our company exists not just to help ourselves, but to invest in our team, our customers, our community, and our environment.
Our commitment to you
We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do Show more details...
We make support software that empowers more than 12,000 businesses to support their customers in the most human, helpful way. We're a remote company with more than 165 employees in different locations around the world, and we've been remote-first from day one. We believe that when teams represent different backgrounds, perspectives, and experiences, magic happens... The result is better products and a culture that enables everyone to bring their authentic selves to work.
Your Impact
As a Senior Mobile Software Engineer at Help Scout, you will work alongside our experienced product and design teams to build world-class mobile applications for iOS and Android platforms. You'll be an integral part of the mobile team that provides our customers with helpful mobile solutions that complement and enhance their interactions with Help Scout.
We strive to provide a reliable seamless experience that leverages our mobile platforms by providing nimble interactions in the mobile context that support our community of developers and address the use cases that are most impactful for our mobile users.
The Team
The Engineering team is one of the three-piece ensembles, along with Product and Design, that makes up our Experience Organization at Help Scout. You will report to Alicia Rivas Perez, our Mobile Tech Lead, and will be part of the Engineering team led by our Director of Product Engineering, Julie Cousins.
The Mobile team is a vital part of the Help Scout software ecosystem by providing our customers with helpful mobile solutions that complement and enhance their interactions with Help Scout. We strive to provide a reliable seamless experience that leverages our mobile platforms by providing nimble interactions in the mobile context that support our community of developers and address the use cases that are most impactful for our mobile users.
Timezone Note
Since we have remote team members living between EU through PT time zones, we require that your regular working hours overlap with 8 to 12 am ET to ensure several solid blocks of overlap time with your team members.
About the Role
• As a Senior Mobile Software Engineer at Help Scout, you will work independently and collaboratively to develop and maintain our mobile applications for iOS, Android platforms, and Backend For Frontend (BFF) written in Java/Kotlin.
• Collaborate with product and design teams to provide input on the mobile application user experience and interface designs.
• Write clean, efficient, and maintainable code using Kotlin and Swift (Objective-C knowledge is a plus but not required).
• Ensure the high performance, quality, and responsiveness of mobile applications.
• Debug and resolve technical issues that arise in mobile applications.
• Work with customers and QA testers to ensure the mobile apps continue to be a resounding success for the business.
• Continuously work on adding new features, optimizing for other devices, and improving the product.
About You
• As a Senior Mobile Software Engineer at Help Scout, you have a deep understanding and extensive hands-on experience with Kotlin, Swift, and Objective-C. You've been working with these platforms for some time and have an excellent knowledge of their nuances and best practices.
• You have a great understanding of how "always online" products like Help Scout communicate with web services in an unpredictable mobile reality. You can help us design everything to fail gracefully and leverage local storage to provide customers with as seamless an experience as possible.
• You delight not only in how an application works but in how it looks, and you have an excellent understanding of mobile interaction design. You love working on UI animations because they can help you execute the perfect user experience.
• You have experience working with product and design teams and can provide valuable input on the mobile application user experience and interface designs.
• You stay up-to-date with the latest advancements in mobile technology, specifically the iOS and Android platforms, and can provide insightful advice about leveraging native platform APIs.
• You are excited about remote work and believe that remote teams are the future of work. You have experience working with remote teams and can adjust your work/management style to be remote-friendly.
Benefits
• Competitive salary - Our salary formula is public to all employees (but doesn't divulge your specific salary) and we update it at least once per year. Your salary is the same no matter where you live. Our goal is to pay at or above the market rate of a US-based tech hub like Boston or Seattle.
• Health and dental insurance - We cover you and your family's health/dental insurance 100%. If you are based in the US, we'll cover you on our Aetna policy. If you're based outside the US, we'll reimburse your out-of-pocket health and dental insurance costs.
• Long-term/short-term disability insurance & life insurance - we cover 100% of the premiums for LT/ST disability insurance and base life insurance. You also have the option to purchase supplementary life insurance through our provider (currently US only).
• Flexible vacation - Take time off when you need it! We recommend 3-4 weeks in addition to public holidays, but there are no firm rules. We trust you.
• Sabbatical - After you've been at Help Scout for 4 years, you get a month of paid vacation (in addition to regular vacation) and $2,500 to spend towards travel, learning, projects or anything else during your time off. Read about what our CEO did.
• Paid parental leave, including adoption and foster care - 12 weeks of paid leave for all new parents, including adoption and foster care.
• 401k with 1% match- via Betterment for Business (currently US only)
• Personal Development stipend - Up to $1,800 per year to improve your craft
• Bonuses - everyone is eligible to receive a quarterly bonus up to 8% based on shared company revenue goals.
• Set you up for success — we’ll get every new teammate a Mac laptop or equivalent of their choice, and a $1500 stipend so you can feel ready to work from home. We also cover up to $350 USD per month if you'd like to rent a co-working desk somewhere.
• Complete transparency - Everyone has full access to business metrics and financial information about the company.
About Us
Help Scout is made by roughly 170 people in 80+ cities around the world, all with a passion for helping others. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences. Help Scout launched in 2011 and today we have more than 12,000 paying customers in 140+ countries.
Why Help Scout?
We're remote. It doesn’t matter if you’ve worked remotely before — we’ve been doing it for nearly a decade and are helping to write the playbook — we’re happy to show you the ropes. Most folks that get a taste of working in a "remote first" company have a hard time going back to the old way of doing things.
We’re passionate about diversity and inclusion. The data is abundantly clear about diverse teams being more successful, and we're dedicated to setting the team up for success. Today our leadership team is 62% women, and that's just the start. Here's our DEI Dashboard where you can see all of our team demographic data and read about our commitment to this work.
We're committed to SMBs for the long term. Help Scout is focused entirely on serving small and midsize businesses, typically up to 500 employees, because those companies view customer service differently. It's not a cost to be optimized, it's their most effective marketing tool and a key differentiator from the competition. We built Help Scout for companies that truly value being customer-centric (like us) and want a product that shares their values.
We're leaving the world better than we found it. Did you know Help Scout is a certified B Corporation, with a mission to give away at least 1% of our product through Help Scout for Good? Our company exists not just to help ourselves, but to invest in our team, our customers, our community, and our environment.
Our commitment to you
We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do Show more details...
via Cloud Software Association
schedule_type: Full-time
Help Scout is unlike other SaaS companies. We’re a B-Corp that has achieved the trifecta: We care about the Product, the Customer, and the Employee. With over 12,000 happy customers who consistently rate us above the competition in NPS ratings; our employees believe in the vision and the remote-first culture; and a customer-friendly product that has 99.99% up-time, Help Scout pursues excellence... in all three domains.
Over the last 10 years, we’ve
Help Scout is unlike other SaaS companies. We’re a B-Corp that has achieved the trifecta: We care about the Product, the Customer, and the Employee. With over 12,000 happy customers who consistently rate us above the competition in NPS ratings; our employees believe in the vision and the remote-first culture; and a customer-friendly product that has 99.99% up-time, Help Scout pursues excellence... in all three domains.
Over the last 10 years, we’ve seen consistent growth as a company and in 2022 we are looking to accelerate that growth by expanding our sales team. We’re looking for real go-getters who see a target and want to demolish it. We are looking for individuals who want to be part of a sales team who cares about their customers and knows that the best way to serve them is by being a product and industry expert who can guide them to the right outcome.
Help Scout is a fully remote company and has been for the last 10 years. We’ve figured out how to onboard employees the right way and we know how to generate a close-knit team even when spread out across the globe. Come take a look.
Job Responsibilities
• * You’ll be the point person when it comes to managing the performance and growth of our existing partner program. These partners include our tech, strategic, and channel partners.
• You’ll be responsible for managing and training your team to consistently hit lead and revenue targets.
• You’ll coach your team on how to find and ask for new business while strengthening existing relationships with partners and internal team members.
• You’ll be working to establish an ecosystem that helps keep our partners informed and motivated to continue working with us to share the Help Scout product.
• You’ll work closely with our Marketing team to develop initiatives to co-market with our partners.
• Regularly collect feedback from our partner network about the product and competition and report back to our Executive and Product teams.
• Work closely with our Operations and Marketing teams to identify partnership opportunities that can drive meaningful revenue.
• Work closely with your Exec partner to effectively manage a pipeline of new partnership opportunities and deal flow from existing partners.
• Manage and report on both the team’s financial budget and performance metrics.
About You
• * 2+ years of partnership or business development experience.
• 4+ years of account management experience
• Experience working closely on partnership initiatives and have been the point person on meaningful deals.
• Comfortable with negotiating large contracts and operate in good faith.
• You love to strategize around initiatives and are eager to develop new initiatives.
• You performance manage based on results and you know how to balance short-term goals with long-term goals.
• You have a deep understanding of a SaaS sales process.
• You can identify strong talent and know how to manage a team of top performers.
• You have previous management experience.
#LI-Remote
Benefits
Competitive salary – Our salary formula is public to all employees (but doesn’t divulge your specific salary) and we update it at least once per year. Your salary is the same no matter where you live. Our goal is to pay at or above the market rate of a US-based tech hub like Boston or Seattle.
Health and dental insurance – We cover you and your family’s health/dental insurance 100%. If you are based in the US, we’ll cover you on our Aetna policy. If you’re based outside the US, we’ll reimburse your out-of-pocket health and dental insurance costs.
Long-term/short-term disability insurance & life insurance – we cover 100% of the premiums for LT/ST disability insurance and base life insurance. You also have the option to purchase supplementary life insurance through our provider (currently US only).
Flexible vacation – Take time off when you need it! We recommend 3-4 weeks in addition to public holidays, but there are no firm rules. We trust you.
Sabbatical – After you’ve been at Help Scout for 4 years, you get a month of paid vacation (in addition to regular vacation) and $2,500 to spend towards travel, learning, projects or anything else during your time off. Read about what our CEO did.
Paid parental leave, including adoption and foster care – 12 weeks of paid leave for all new parents.
401k with 1% match– via Betterment for Business (currently US only)
Personal Development stipend – Up to $1,800 per year to improve your craft
Bonuses – everyone is eligible to receive a quarterly bonus up to 8% based on shared company revenue goals.
Set you up for success — we’ll get every new teammate a Mac laptop or equivalent of their choice, and provide a $1500 stipend so you can feel ready to work from home. We also cover up to $350 USD per month if you’d like to rent a co-working desk somewhere.
Complete transparency – Everyone has full access to business metrics and financial information about the company.
About Us
Help Scout is made by roughly 160 people in 80+ cities around the world, all with a passion for helping others. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences. Help Scout launched in 2011 and today we have more than 12,000 paying customers in 140+ countries.
Why Help Scout?
We’re remote. It doesn’t matter if you’ve worked remotely before — we’ve been doing it for nearly a decade and are helping to write the playbook — we’re happy to show you the ropes. Most folks that get a taste of working in a “remote first” company have a hard time going back to the old way of doing things.
We’re passionate about diversity and inclusion. The data is abundantly clear about diverse teams being more successful, and we’re dedicated to setting the team up for success. Today our leadership team is 62% women, and that’s just the start. Here’s our DEI Dashboard where you can see all of our team demographic data and read about our commitment to this work.
We’re committed to SMBs for the long term. Help Scout is focused entirely on serving small and midsize businesses, typically up to 500 employees, because those companies view customer service differently. It’s not a cost to be optimized, it’s their most effective marketing tool and a key differentiator from the competition. We built Help Scout for companies that truly value being customer-centric (like us) and want a product that shares their values.
We’re leaving the world better than we found it. Did you know Help Scout is a certified B Corporation, with a mission to give away at least 1% of our product through Help Scout for Good? Our company exists not just to help ourselves, but to invest in our team, our customers, our community, and our environment.
Our commitment to you
We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success and help foster a more inclusive environment for all employees, but the bottom line is that it’s the right thing to do Show more details...
Over the last 10 years, we’ve seen consistent growth as a company and in 2022 we are looking to accelerate that growth by expanding our sales team. We’re looking for real go-getters who see a target and want to demolish it. We are looking for individuals who want to be part of a sales team who cares about their customers and knows that the best way to serve them is by being a product and industry expert who can guide them to the right outcome.
Help Scout is a fully remote company and has been for the last 10 years. We’ve figured out how to onboard employees the right way and we know how to generate a close-knit team even when spread out across the globe. Come take a look.
Job Responsibilities
• * You’ll be the point person when it comes to managing the performance and growth of our existing partner program. These partners include our tech, strategic, and channel partners.
• You’ll be responsible for managing and training your team to consistently hit lead and revenue targets.
• You’ll coach your team on how to find and ask for new business while strengthening existing relationships with partners and internal team members.
• You’ll be working to establish an ecosystem that helps keep our partners informed and motivated to continue working with us to share the Help Scout product.
• You’ll work closely with our Marketing team to develop initiatives to co-market with our partners.
• Regularly collect feedback from our partner network about the product and competition and report back to our Executive and Product teams.
• Work closely with our Operations and Marketing teams to identify partnership opportunities that can drive meaningful revenue.
• Work closely with your Exec partner to effectively manage a pipeline of new partnership opportunities and deal flow from existing partners.
• Manage and report on both the team’s financial budget and performance metrics.
About You
• * 2+ years of partnership or business development experience.
• 4+ years of account management experience
• Experience working closely on partnership initiatives and have been the point person on meaningful deals.
• Comfortable with negotiating large contracts and operate in good faith.
• You love to strategize around initiatives and are eager to develop new initiatives.
• You performance manage based on results and you know how to balance short-term goals with long-term goals.
• You have a deep understanding of a SaaS sales process.
• You can identify strong talent and know how to manage a team of top performers.
• You have previous management experience.
#LI-Remote
Benefits
Competitive salary – Our salary formula is public to all employees (but doesn’t divulge your specific salary) and we update it at least once per year. Your salary is the same no matter where you live. Our goal is to pay at or above the market rate of a US-based tech hub like Boston or Seattle.
Health and dental insurance – We cover you and your family’s health/dental insurance 100%. If you are based in the US, we’ll cover you on our Aetna policy. If you’re based outside the US, we’ll reimburse your out-of-pocket health and dental insurance costs.
Long-term/short-term disability insurance & life insurance – we cover 100% of the premiums for LT/ST disability insurance and base life insurance. You also have the option to purchase supplementary life insurance through our provider (currently US only).
Flexible vacation – Take time off when you need it! We recommend 3-4 weeks in addition to public holidays, but there are no firm rules. We trust you.
Sabbatical – After you’ve been at Help Scout for 4 years, you get a month of paid vacation (in addition to regular vacation) and $2,500 to spend towards travel, learning, projects or anything else during your time off. Read about what our CEO did.
Paid parental leave, including adoption and foster care – 12 weeks of paid leave for all new parents.
401k with 1% match– via Betterment for Business (currently US only)
Personal Development stipend – Up to $1,800 per year to improve your craft
Bonuses – everyone is eligible to receive a quarterly bonus up to 8% based on shared company revenue goals.
Set you up for success — we’ll get every new teammate a Mac laptop or equivalent of their choice, and provide a $1500 stipend so you can feel ready to work from home. We also cover up to $350 USD per month if you’d like to rent a co-working desk somewhere.
Complete transparency – Everyone has full access to business metrics and financial information about the company.
About Us
Help Scout is made by roughly 160 people in 80+ cities around the world, all with a passion for helping others. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences. Help Scout launched in 2011 and today we have more than 12,000 paying customers in 140+ countries.
Why Help Scout?
We’re remote. It doesn’t matter if you’ve worked remotely before — we’ve been doing it for nearly a decade and are helping to write the playbook — we’re happy to show you the ropes. Most folks that get a taste of working in a “remote first” company have a hard time going back to the old way of doing things.
We’re passionate about diversity and inclusion. The data is abundantly clear about diverse teams being more successful, and we’re dedicated to setting the team up for success. Today our leadership team is 62% women, and that’s just the start. Here’s our DEI Dashboard where you can see all of our team demographic data and read about our commitment to this work.
We’re committed to SMBs for the long term. Help Scout is focused entirely on serving small and midsize businesses, typically up to 500 employees, because those companies view customer service differently. It’s not a cost to be optimized, it’s their most effective marketing tool and a key differentiator from the competition. We built Help Scout for companies that truly value being customer-centric (like us) and want a product that shares their values.
We’re leaving the world better than we found it. Did you know Help Scout is a certified B Corporation, with a mission to give away at least 1% of our product through Help Scout for Good? Our company exists not just to help ourselves, but to invest in our team, our customers, our community, and our environment.
Our commitment to you
We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success and help foster a more inclusive environment for all employees, but the bottom line is that it’s the right thing to do Show more details...
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