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via Jobs
schedule_type: Full-timework_from_home: 1
Well, hello! We’re Help Scout.
We make support software that empowers more than 12,000 businesses to support their customers in the most human, helpful way. We're a remote company with more than 165 employees in different locations around the world, and we've been remote-first from day one. We believe that when teams represent different backgrounds, perspectives, and experiences, magic happens... The result is better products and a culture that
Well, hello! We’re Help Scout.
We make support software that empowers more than 12,000 businesses to support their customers in the most human, helpful way. We're a remote company with more than 165 employees in different locations around the world, and we've been remote-first from day one. We believe that when teams represent different backgrounds, perspectives, and experiences, magic happens... The result is better products and a culture that enables everyone to bring their authentic selves to work.
Future Openings at Help Scout
If you love Help Scout and would like to join us to do your best work, building and growing a product thousands of businesses love, you've reached the right spot.
We're always on the lookout for empathetic people who are committed to excellence in their craft and who care deeply about helping customers. Even if we don't have a job posted right now that matches your skills, we'd still love to hear from you via this application.
Check out the teams below and let us know why you'd make a great addition to that team. All applications are read by real humans and we will flag your application for future roles if there’s a good match.
Please note that at this time, we are only able to hire in the following locations: United States, Canada, Australia, Finland, Ireland, Netherlands, Poland, United Kingdom, Denmark, Germany, Norway.
Teams at Help Scout
• Engineering
• Finance (Rev Ops + Finance)
• People (People Ops + Talent Acquisition)
• Sales (Account Executives, Account Managers, Partnerships)
• Marketing (Brand, Content, Product Marketing, Brand design)
• Customers (Support & Success)
• Product (Product Management + Product Design)
Benefits
• Competitive salary - Our salary formula is public to all employees (but doesn't divulge your specific salary) and we update it at least once per year. Your salary is the same no matter where you live. Our goal is to pay at or above the market rate of a US-based tech hub like Boston or Seattle.
• Health and dental insurance - We cover you and your family's health/dental insurance 100%. If you are based in the US, we'll cover you on our Aetna policy. If you're based outside the US, we'll reimburse your out-of-pocket health and dental insurance costs.
• Long-term/short-term disability insurance & life insurance - we cover 100% of the premiums for LT/ST disability insurance and base life insurance. You also have the option to purchase supplementary life insurance through our provider (currently US only).
• Flexible vacation - Take time off when you need it! We recommend 3-4 weeks in addition to public holidays, but there are no firm rules. We trust you.
• Sabbatical - After you've been at Help Scout for 4 years, you get a month of paid vacation (in addition to regular vacation) and $2,500 to spend towards travel, learning, projects or anything else during your time off. Read about what our CEO did.
• Paid parental leave, including adoption and foster care - 12 weeks of paid leave for all new parents, including adoption and foster care.
• 401k with 1% match- via Betterment for Business (currently US only)
• Personal Development stipend - Up to $1,800 per year to improve your craft
• Bonuses - everyone is eligible to receive a quarterly bonus up to 8% based on shared company revenue goals.
• Set you up for success — we’ll get every new teammate a Mac laptop or equivalent of their choice, and a $1500 stipend so you can feel ready to work from home. We also cover up to $350 USD per month if you'd like to rent a co-working desk somewhere.
• Complete transparency - Everyone has full access to business metrics and financial information about the company.
About Us
Help Scout is made by roughly 170 people in 80+ cities around the world, all with a passion for helping others. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences. Help Scout launched in 2011 and today we have more than 12,000 paying customers in 140+ countries.
Why Help Scout?
We're remote. It doesn’t matter if you’ve worked remotely before — we’ve been doing it for nearly a decade and are helping to write the playbook — we’re happy to show you the ropes. Most folks that get a taste of working in a "remote first" company have a hard time going back to the old way of doing things.
We’re passionate about diversity and inclusion. The data is abundantly clear about diverse teams being more successful, and we're dedicated to setting the team up for success. Today our leadership team is 62% women, and that's just the start. Here's our DEI Dashboard where you can see all of our team demographic data and read about our commitment to this work.
We're committed to SMBs for the long term. Help Scout is focused entirely on serving small and midsize businesses, typically up to 500 employees, because those companies view customer service differently. It's not a cost to be optimized, it's their most effective marketing tool and a key differentiator from the competition. We built Help Scout for companies that truly value being customer-centric (like us) and want a product that shares their values.
We're leaving the world better than we found it. Did you know Help Scout is a certified B Corporation, with a mission to give away at least 1% of our product through Help Scout for Good? Our company exists not just to help ourselves, but to invest in our team, our customers, our community, and our environment.
Our commitment to you
We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do Show more details...
We make support software that empowers more than 12,000 businesses to support their customers in the most human, helpful way. We're a remote company with more than 165 employees in different locations around the world, and we've been remote-first from day one. We believe that when teams represent different backgrounds, perspectives, and experiences, magic happens... The result is better products and a culture that enables everyone to bring their authentic selves to work.
Future Openings at Help Scout
If you love Help Scout and would like to join us to do your best work, building and growing a product thousands of businesses love, you've reached the right spot.
We're always on the lookout for empathetic people who are committed to excellence in their craft and who care deeply about helping customers. Even if we don't have a job posted right now that matches your skills, we'd still love to hear from you via this application.
Check out the teams below and let us know why you'd make a great addition to that team. All applications are read by real humans and we will flag your application for future roles if there’s a good match.
Please note that at this time, we are only able to hire in the following locations: United States, Canada, Australia, Finland, Ireland, Netherlands, Poland, United Kingdom, Denmark, Germany, Norway.
Teams at Help Scout
• Engineering
• Finance (Rev Ops + Finance)
• People (People Ops + Talent Acquisition)
• Sales (Account Executives, Account Managers, Partnerships)
• Marketing (Brand, Content, Product Marketing, Brand design)
• Customers (Support & Success)
• Product (Product Management + Product Design)
Benefits
• Competitive salary - Our salary formula is public to all employees (but doesn't divulge your specific salary) and we update it at least once per year. Your salary is the same no matter where you live. Our goal is to pay at or above the market rate of a US-based tech hub like Boston or Seattle.
• Health and dental insurance - We cover you and your family's health/dental insurance 100%. If you are based in the US, we'll cover you on our Aetna policy. If you're based outside the US, we'll reimburse your out-of-pocket health and dental insurance costs.
• Long-term/short-term disability insurance & life insurance - we cover 100% of the premiums for LT/ST disability insurance and base life insurance. You also have the option to purchase supplementary life insurance through our provider (currently US only).
• Flexible vacation - Take time off when you need it! We recommend 3-4 weeks in addition to public holidays, but there are no firm rules. We trust you.
• Sabbatical - After you've been at Help Scout for 4 years, you get a month of paid vacation (in addition to regular vacation) and $2,500 to spend towards travel, learning, projects or anything else during your time off. Read about what our CEO did.
• Paid parental leave, including adoption and foster care - 12 weeks of paid leave for all new parents, including adoption and foster care.
• 401k with 1% match- via Betterment for Business (currently US only)
• Personal Development stipend - Up to $1,800 per year to improve your craft
• Bonuses - everyone is eligible to receive a quarterly bonus up to 8% based on shared company revenue goals.
• Set you up for success — we’ll get every new teammate a Mac laptop or equivalent of their choice, and a $1500 stipend so you can feel ready to work from home. We also cover up to $350 USD per month if you'd like to rent a co-working desk somewhere.
• Complete transparency - Everyone has full access to business metrics and financial information about the company.
About Us
Help Scout is made by roughly 170 people in 80+ cities around the world, all with a passion for helping others. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences. Help Scout launched in 2011 and today we have more than 12,000 paying customers in 140+ countries.
Why Help Scout?
We're remote. It doesn’t matter if you’ve worked remotely before — we’ve been doing it for nearly a decade and are helping to write the playbook — we’re happy to show you the ropes. Most folks that get a taste of working in a "remote first" company have a hard time going back to the old way of doing things.
We’re passionate about diversity and inclusion. The data is abundantly clear about diverse teams being more successful, and we're dedicated to setting the team up for success. Today our leadership team is 62% women, and that's just the start. Here's our DEI Dashboard where you can see all of our team demographic data and read about our commitment to this work.
We're committed to SMBs for the long term. Help Scout is focused entirely on serving small and midsize businesses, typically up to 500 employees, because those companies view customer service differently. It's not a cost to be optimized, it's their most effective marketing tool and a key differentiator from the competition. We built Help Scout for companies that truly value being customer-centric (like us) and want a product that shares their values.
We're leaving the world better than we found it. Did you know Help Scout is a certified B Corporation, with a mission to give away at least 1% of our product through Help Scout for Good? Our company exists not just to help ourselves, but to invest in our team, our customers, our community, and our environment.
Our commitment to you
We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do Show more details...
via Jobs
posted_at: 1 day agoschedule_type: Full-timework_from_home: 1
Well, hello! We’re Help Scout.
We make support software that empowers more than 12,000 businesses to support their customers in the most human, helpful way. We're a remote company with more than 165 employees in different locations around the world, and we've been remote-first from day one. We believe that when teams represent different backgrounds, perspectives, and experiences, magic happens... The result is better products and a culture that
Well, hello! We’re Help Scout.
We make support software that empowers more than 12,000 businesses to support their customers in the most human, helpful way. We're a remote company with more than 165 employees in different locations around the world, and we've been remote-first from day one. We believe that when teams represent different backgrounds, perspectives, and experiences, magic happens... The result is better products and a culture that enables everyone to bring their authentic selves to work.
Your Impact
As a Senior Mobile Software Engineer at Help Scout, you will work alongside our experienced product and design teams to build world-class mobile applications for iOS and Android platforms. You'll be an integral part of the mobile team that provides our customers with helpful mobile solutions that complement and enhance their interactions with Help Scout.
We strive to provide a reliable seamless experience that leverages our mobile platforms by providing nimble interactions in the mobile context that support our community of developers and address the use cases that are most impactful for our mobile users.
The Team
The Engineering team is one of the three-piece ensembles, along with Product and Design, that makes up our Experience Organization at Help Scout. You will report to Alicia Rivas Perez, our Mobile Tech Lead, and will be part of the Engineering team led by our Director of Product Engineering, Julie Cousins.
The Mobile team is a vital part of the Help Scout software ecosystem by providing our customers with helpful mobile solutions that complement and enhance their interactions with Help Scout. We strive to provide a reliable seamless experience that leverages our mobile platforms by providing nimble interactions in the mobile context that support our community of developers and address the use cases that are most impactful for our mobile users.
Timezone Note
Since we have remote team members living between EU through PT time zones, we require that your regular working hours overlap with 8 to 12 am ET to ensure several solid blocks of overlap time with your team members.
About the Role
• As a Senior Mobile Software Engineer at Help Scout, you will work independently and collaboratively to develop and maintain our mobile applications for iOS, Android platforms, and Backend For Frontend (BFF) written in Java/Kotlin.
• Collaborate with product and design teams to provide input on the mobile application user experience and interface designs.
• Write clean, efficient, and maintainable code using Kotlin and Swift (Objective-C knowledge is a plus but not required).
• Ensure the high performance, quality, and responsiveness of mobile applications.
• Debug and resolve technical issues that arise in mobile applications.
• Work with customers and QA testers to ensure the mobile apps continue to be a resounding success for the business.
• Continuously work on adding new features, optimizing for other devices, and improving the product.
About You
• As a Senior Mobile Software Engineer at Help Scout, you have a deep understanding and extensive hands-on experience with Kotlin, Swift, and Objective-C. You've been working with these platforms for some time and have an excellent knowledge of their nuances and best practices.
• You have a great understanding of how "always online" products like Help Scout communicate with web services in an unpredictable mobile reality. You can help us design everything to fail gracefully and leverage local storage to provide customers with as seamless an experience as possible.
• You delight not only in how an application works but in how it looks, and you have an excellent understanding of mobile interaction design. You love working on UI animations because they can help you execute the perfect user experience.
• You have experience working with product and design teams and can provide valuable input on the mobile application user experience and interface designs.
• You stay up-to-date with the latest advancements in mobile technology, specifically the iOS and Android platforms, and can provide insightful advice about leveraging native platform APIs.
• You are excited about remote work and believe that remote teams are the future of work. You have experience working with remote teams and can adjust your work/management style to be remote-friendly.
Benefits
• Competitive salary - Our salary formula is public to all employees (but doesn't divulge your specific salary) and we update it at least once per year. Your salary is the same no matter where you live. Our goal is to pay at or above the market rate of a US-based tech hub like Boston or Seattle.
• Health and dental insurance - We cover you and your family's health/dental insurance 100%. If you are based in the US, we'll cover you on our Aetna policy. If you're based outside the US, we'll reimburse your out-of-pocket health and dental insurance costs.
• Long-term/short-term disability insurance & life insurance - we cover 100% of the premiums for LT/ST disability insurance and base life insurance. You also have the option to purchase supplementary life insurance through our provider (currently US only).
• Flexible vacation - Take time off when you need it! We recommend 3-4 weeks in addition to public holidays, but there are no firm rules. We trust you.
• Sabbatical - After you've been at Help Scout for 4 years, you get a month of paid vacation (in addition to regular vacation) and $2,500 to spend towards travel, learning, projects or anything else during your time off. Read about what our CEO did.
• Paid parental leave, including adoption and foster care - 12 weeks of paid leave for all new parents, including adoption and foster care.
• 401k with 1% match- via Betterment for Business (currently US only)
• Personal Development stipend - Up to $1,800 per year to improve your craft
• Bonuses - everyone is eligible to receive a quarterly bonus up to 8% based on shared company revenue goals.
• Set you up for success — we’ll get every new teammate a Mac laptop or equivalent of their choice, and a $1500 stipend so you can feel ready to work from home. We also cover up to $350 USD per month if you'd like to rent a co-working desk somewhere.
• Complete transparency - Everyone has full access to business metrics and financial information about the company.
About Us
Help Scout is made by roughly 170 people in 80+ cities around the world, all with a passion for helping others. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences. Help Scout launched in 2011 and today we have more than 12,000 paying customers in 140+ countries.
Why Help Scout?
We're remote. It doesn’t matter if you’ve worked remotely before — we’ve been doing it for nearly a decade and are helping to write the playbook — we’re happy to show you the ropes. Most folks that get a taste of working in a "remote first" company have a hard time going back to the old way of doing things.
We’re passionate about diversity and inclusion. The data is abundantly clear about diverse teams being more successful, and we're dedicated to setting the team up for success. Today our leadership team is 62% women, and that's just the start. Here's our DEI Dashboard where you can see all of our team demographic data and read about our commitment to this work.
We're committed to SMBs for the long term. Help Scout is focused entirely on serving small and midsize businesses, typically up to 500 employees, because those companies view customer service differently. It's not a cost to be optimized, it's their most effective marketing tool and a key differentiator from the competition. We built Help Scout for companies that truly value being customer-centric (like us) and want a product that shares their values.
We're leaving the world better than we found it. Did you know Help Scout is a certified B Corporation, with a mission to give away at least 1% of our product through Help Scout for Good? Our company exists not just to help ourselves, but to invest in our team, our customers, our community, and our environment.
Our commitment to you
We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do Show more details...
We make support software that empowers more than 12,000 businesses to support their customers in the most human, helpful way. We're a remote company with more than 165 employees in different locations around the world, and we've been remote-first from day one. We believe that when teams represent different backgrounds, perspectives, and experiences, magic happens... The result is better products and a culture that enables everyone to bring their authentic selves to work.
Your Impact
As a Senior Mobile Software Engineer at Help Scout, you will work alongside our experienced product and design teams to build world-class mobile applications for iOS and Android platforms. You'll be an integral part of the mobile team that provides our customers with helpful mobile solutions that complement and enhance their interactions with Help Scout.
We strive to provide a reliable seamless experience that leverages our mobile platforms by providing nimble interactions in the mobile context that support our community of developers and address the use cases that are most impactful for our mobile users.
The Team
The Engineering team is one of the three-piece ensembles, along with Product and Design, that makes up our Experience Organization at Help Scout. You will report to Alicia Rivas Perez, our Mobile Tech Lead, and will be part of the Engineering team led by our Director of Product Engineering, Julie Cousins.
The Mobile team is a vital part of the Help Scout software ecosystem by providing our customers with helpful mobile solutions that complement and enhance their interactions with Help Scout. We strive to provide a reliable seamless experience that leverages our mobile platforms by providing nimble interactions in the mobile context that support our community of developers and address the use cases that are most impactful for our mobile users.
Timezone Note
Since we have remote team members living between EU through PT time zones, we require that your regular working hours overlap with 8 to 12 am ET to ensure several solid blocks of overlap time with your team members.
About the Role
• As a Senior Mobile Software Engineer at Help Scout, you will work independently and collaboratively to develop and maintain our mobile applications for iOS, Android platforms, and Backend For Frontend (BFF) written in Java/Kotlin.
• Collaborate with product and design teams to provide input on the mobile application user experience and interface designs.
• Write clean, efficient, and maintainable code using Kotlin and Swift (Objective-C knowledge is a plus but not required).
• Ensure the high performance, quality, and responsiveness of mobile applications.
• Debug and resolve technical issues that arise in mobile applications.
• Work with customers and QA testers to ensure the mobile apps continue to be a resounding success for the business.
• Continuously work on adding new features, optimizing for other devices, and improving the product.
About You
• As a Senior Mobile Software Engineer at Help Scout, you have a deep understanding and extensive hands-on experience with Kotlin, Swift, and Objective-C. You've been working with these platforms for some time and have an excellent knowledge of their nuances and best practices.
• You have a great understanding of how "always online" products like Help Scout communicate with web services in an unpredictable mobile reality. You can help us design everything to fail gracefully and leverage local storage to provide customers with as seamless an experience as possible.
• You delight not only in how an application works but in how it looks, and you have an excellent understanding of mobile interaction design. You love working on UI animations because they can help you execute the perfect user experience.
• You have experience working with product and design teams and can provide valuable input on the mobile application user experience and interface designs.
• You stay up-to-date with the latest advancements in mobile technology, specifically the iOS and Android platforms, and can provide insightful advice about leveraging native platform APIs.
• You are excited about remote work and believe that remote teams are the future of work. You have experience working with remote teams and can adjust your work/management style to be remote-friendly.
Benefits
• Competitive salary - Our salary formula is public to all employees (but doesn't divulge your specific salary) and we update it at least once per year. Your salary is the same no matter where you live. Our goal is to pay at or above the market rate of a US-based tech hub like Boston or Seattle.
• Health and dental insurance - We cover you and your family's health/dental insurance 100%. If you are based in the US, we'll cover you on our Aetna policy. If you're based outside the US, we'll reimburse your out-of-pocket health and dental insurance costs.
• Long-term/short-term disability insurance & life insurance - we cover 100% of the premiums for LT/ST disability insurance and base life insurance. You also have the option to purchase supplementary life insurance through our provider (currently US only).
• Flexible vacation - Take time off when you need it! We recommend 3-4 weeks in addition to public holidays, but there are no firm rules. We trust you.
• Sabbatical - After you've been at Help Scout for 4 years, you get a month of paid vacation (in addition to regular vacation) and $2,500 to spend towards travel, learning, projects or anything else during your time off. Read about what our CEO did.
• Paid parental leave, including adoption and foster care - 12 weeks of paid leave for all new parents, including adoption and foster care.
• 401k with 1% match- via Betterment for Business (currently US only)
• Personal Development stipend - Up to $1,800 per year to improve your craft
• Bonuses - everyone is eligible to receive a quarterly bonus up to 8% based on shared company revenue goals.
• Set you up for success — we’ll get every new teammate a Mac laptop or equivalent of their choice, and a $1500 stipend so you can feel ready to work from home. We also cover up to $350 USD per month if you'd like to rent a co-working desk somewhere.
• Complete transparency - Everyone has full access to business metrics and financial information about the company.
About Us
Help Scout is made by roughly 170 people in 80+ cities around the world, all with a passion for helping others. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences. Help Scout launched in 2011 and today we have more than 12,000 paying customers in 140+ countries.
Why Help Scout?
We're remote. It doesn’t matter if you’ve worked remotely before — we’ve been doing it for nearly a decade and are helping to write the playbook — we’re happy to show you the ropes. Most folks that get a taste of working in a "remote first" company have a hard time going back to the old way of doing things.
We’re passionate about diversity and inclusion. The data is abundantly clear about diverse teams being more successful, and we're dedicated to setting the team up for success. Today our leadership team is 62% women, and that's just the start. Here's our DEI Dashboard where you can see all of our team demographic data and read about our commitment to this work.
We're committed to SMBs for the long term. Help Scout is focused entirely on serving small and midsize businesses, typically up to 500 employees, because those companies view customer service differently. It's not a cost to be optimized, it's their most effective marketing tool and a key differentiator from the competition. We built Help Scout for companies that truly value being customer-centric (like us) and want a product that shares their values.
We're leaving the world better than we found it. Did you know Help Scout is a certified B Corporation, with a mission to give away at least 1% of our product through Help Scout for Good? Our company exists not just to help ourselves, but to invest in our team, our customers, our community, and our environment.
Our commitment to you
We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do Show more details...
via Cloud Software Association
schedule_type: Full-time
Help Scout is unlike other SaaS companies. We’re a B-Corp that has achieved the trifecta: We care about the Product, the Customer, and the Employee. With over 12,000 happy customers who consistently rate us above the competition in NPS ratings; our employees believe in the vision and the remote-first culture; and a customer-friendly product that has 99.99% up-time, Help Scout pursues excellence... in all three domains.
Over the last 10 years, we’ve
Help Scout is unlike other SaaS companies. We’re a B-Corp that has achieved the trifecta: We care about the Product, the Customer, and the Employee. With over 12,000 happy customers who consistently rate us above the competition in NPS ratings; our employees believe in the vision and the remote-first culture; and a customer-friendly product that has 99.99% up-time, Help Scout pursues excellence... in all three domains.
Over the last 10 years, we’ve seen consistent growth as a company and in 2022 we are looking to accelerate that growth by expanding our sales team. We’re looking for real go-getters who see a target and want to demolish it. We are looking for individuals who want to be part of a sales team who cares about their customers and knows that the best way to serve them is by being a product and industry expert who can guide them to the right outcome.
Help Scout is a fully remote company and has been for the last 10 years. We’ve figured out how to onboard employees the right way and we know how to generate a close-knit team even when spread out across the globe. Come take a look.
Job Responsibilities
• * You’ll be the point person when it comes to managing the performance and growth of our existing partner program. These partners include our tech, strategic, and channel partners.
• You’ll be responsible for managing and training your team to consistently hit lead and revenue targets.
• You’ll coach your team on how to find and ask for new business while strengthening existing relationships with partners and internal team members.
• You’ll be working to establish an ecosystem that helps keep our partners informed and motivated to continue working with us to share the Help Scout product.
• You’ll work closely with our Marketing team to develop initiatives to co-market with our partners.
• Regularly collect feedback from our partner network about the product and competition and report back to our Executive and Product teams.
• Work closely with our Operations and Marketing teams to identify partnership opportunities that can drive meaningful revenue.
• Work closely with your Exec partner to effectively manage a pipeline of new partnership opportunities and deal flow from existing partners.
• Manage and report on both the team’s financial budget and performance metrics.
About You
• * 2+ years of partnership or business development experience.
• 4+ years of account management experience
• Experience working closely on partnership initiatives and have been the point person on meaningful deals.
• Comfortable with negotiating large contracts and operate in good faith.
• You love to strategize around initiatives and are eager to develop new initiatives.
• You performance manage based on results and you know how to balance short-term goals with long-term goals.
• You have a deep understanding of a SaaS sales process.
• You can identify strong talent and know how to manage a team of top performers.
• You have previous management experience.
#LI-Remote
Benefits
Competitive salary – Our salary formula is public to all employees (but doesn’t divulge your specific salary) and we update it at least once per year. Your salary is the same no matter where you live. Our goal is to pay at or above the market rate of a US-based tech hub like Boston or Seattle.
Health and dental insurance – We cover you and your family’s health/dental insurance 100%. If you are based in the US, we’ll cover you on our Aetna policy. If you’re based outside the US, we’ll reimburse your out-of-pocket health and dental insurance costs.
Long-term/short-term disability insurance & life insurance – we cover 100% of the premiums for LT/ST disability insurance and base life insurance. You also have the option to purchase supplementary life insurance through our provider (currently US only).
Flexible vacation – Take time off when you need it! We recommend 3-4 weeks in addition to public holidays, but there are no firm rules. We trust you.
Sabbatical – After you’ve been at Help Scout for 4 years, you get a month of paid vacation (in addition to regular vacation) and $2,500 to spend towards travel, learning, projects or anything else during your time off. Read about what our CEO did.
Paid parental leave, including adoption and foster care – 12 weeks of paid leave for all new parents.
401k with 1% match– via Betterment for Business (currently US only)
Personal Development stipend – Up to $1,800 per year to improve your craft
Bonuses – everyone is eligible to receive a quarterly bonus up to 8% based on shared company revenue goals.
Set you up for success — we’ll get every new teammate a Mac laptop or equivalent of their choice, and provide a $1500 stipend so you can feel ready to work from home. We also cover up to $350 USD per month if you’d like to rent a co-working desk somewhere.
Complete transparency – Everyone has full access to business metrics and financial information about the company.
About Us
Help Scout is made by roughly 160 people in 80+ cities around the world, all with a passion for helping others. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences. Help Scout launched in 2011 and today we have more than 12,000 paying customers in 140+ countries.
Why Help Scout?
We’re remote. It doesn’t matter if you’ve worked remotely before — we’ve been doing it for nearly a decade and are helping to write the playbook — we’re happy to show you the ropes. Most folks that get a taste of working in a “remote first” company have a hard time going back to the old way of doing things.
We’re passionate about diversity and inclusion. The data is abundantly clear about diverse teams being more successful, and we’re dedicated to setting the team up for success. Today our leadership team is 62% women, and that’s just the start. Here’s our DEI Dashboard where you can see all of our team demographic data and read about our commitment to this work.
We’re committed to SMBs for the long term. Help Scout is focused entirely on serving small and midsize businesses, typically up to 500 employees, because those companies view customer service differently. It’s not a cost to be optimized, it’s their most effective marketing tool and a key differentiator from the competition. We built Help Scout for companies that truly value being customer-centric (like us) and want a product that shares their values.
We’re leaving the world better than we found it. Did you know Help Scout is a certified B Corporation, with a mission to give away at least 1% of our product through Help Scout for Good? Our company exists not just to help ourselves, but to invest in our team, our customers, our community, and our environment.
Our commitment to you
We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success and help foster a more inclusive environment for all employees, but the bottom line is that it’s the right thing to do Show more details...
Over the last 10 years, we’ve seen consistent growth as a company and in 2022 we are looking to accelerate that growth by expanding our sales team. We’re looking for real go-getters who see a target and want to demolish it. We are looking for individuals who want to be part of a sales team who cares about their customers and knows that the best way to serve them is by being a product and industry expert who can guide them to the right outcome.
Help Scout is a fully remote company and has been for the last 10 years. We’ve figured out how to onboard employees the right way and we know how to generate a close-knit team even when spread out across the globe. Come take a look.
Job Responsibilities
• * You’ll be the point person when it comes to managing the performance and growth of our existing partner program. These partners include our tech, strategic, and channel partners.
• You’ll be responsible for managing and training your team to consistently hit lead and revenue targets.
• You’ll coach your team on how to find and ask for new business while strengthening existing relationships with partners and internal team members.
• You’ll be working to establish an ecosystem that helps keep our partners informed and motivated to continue working with us to share the Help Scout product.
• You’ll work closely with our Marketing team to develop initiatives to co-market with our partners.
• Regularly collect feedback from our partner network about the product and competition and report back to our Executive and Product teams.
• Work closely with our Operations and Marketing teams to identify partnership opportunities that can drive meaningful revenue.
• Work closely with your Exec partner to effectively manage a pipeline of new partnership opportunities and deal flow from existing partners.
• Manage and report on both the team’s financial budget and performance metrics.
About You
• * 2+ years of partnership or business development experience.
• 4+ years of account management experience
• Experience working closely on partnership initiatives and have been the point person on meaningful deals.
• Comfortable with negotiating large contracts and operate in good faith.
• You love to strategize around initiatives and are eager to develop new initiatives.
• You performance manage based on results and you know how to balance short-term goals with long-term goals.
• You have a deep understanding of a SaaS sales process.
• You can identify strong talent and know how to manage a team of top performers.
• You have previous management experience.
#LI-Remote
Benefits
Competitive salary – Our salary formula is public to all employees (but doesn’t divulge your specific salary) and we update it at least once per year. Your salary is the same no matter where you live. Our goal is to pay at or above the market rate of a US-based tech hub like Boston or Seattle.
Health and dental insurance – We cover you and your family’s health/dental insurance 100%. If you are based in the US, we’ll cover you on our Aetna policy. If you’re based outside the US, we’ll reimburse your out-of-pocket health and dental insurance costs.
Long-term/short-term disability insurance & life insurance – we cover 100% of the premiums for LT/ST disability insurance and base life insurance. You also have the option to purchase supplementary life insurance through our provider (currently US only).
Flexible vacation – Take time off when you need it! We recommend 3-4 weeks in addition to public holidays, but there are no firm rules. We trust you.
Sabbatical – After you’ve been at Help Scout for 4 years, you get a month of paid vacation (in addition to regular vacation) and $2,500 to spend towards travel, learning, projects or anything else during your time off. Read about what our CEO did.
Paid parental leave, including adoption and foster care – 12 weeks of paid leave for all new parents.
401k with 1% match– via Betterment for Business (currently US only)
Personal Development stipend – Up to $1,800 per year to improve your craft
Bonuses – everyone is eligible to receive a quarterly bonus up to 8% based on shared company revenue goals.
Set you up for success — we’ll get every new teammate a Mac laptop or equivalent of their choice, and provide a $1500 stipend so you can feel ready to work from home. We also cover up to $350 USD per month if you’d like to rent a co-working desk somewhere.
Complete transparency – Everyone has full access to business metrics and financial information about the company.
About Us
Help Scout is made by roughly 160 people in 80+ cities around the world, all with a passion for helping others. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences. Help Scout launched in 2011 and today we have more than 12,000 paying customers in 140+ countries.
Why Help Scout?
We’re remote. It doesn’t matter if you’ve worked remotely before — we’ve been doing it for nearly a decade and are helping to write the playbook — we’re happy to show you the ropes. Most folks that get a taste of working in a “remote first” company have a hard time going back to the old way of doing things.
We’re passionate about diversity and inclusion. The data is abundantly clear about diverse teams being more successful, and we’re dedicated to setting the team up for success. Today our leadership team is 62% women, and that’s just the start. Here’s our DEI Dashboard where you can see all of our team demographic data and read about our commitment to this work.
We’re committed to SMBs for the long term. Help Scout is focused entirely on serving small and midsize businesses, typically up to 500 employees, because those companies view customer service differently. It’s not a cost to be optimized, it’s their most effective marketing tool and a key differentiator from the competition. We built Help Scout for companies that truly value being customer-centric (like us) and want a product that shares their values.
We’re leaving the world better than we found it. Did you know Help Scout is a certified B Corporation, with a mission to give away at least 1% of our product through Help Scout for Good? Our company exists not just to help ourselves, but to invest in our team, our customers, our community, and our environment.
Our commitment to you
We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success and help foster a more inclusive environment for all employees, but the bottom line is that it’s the right thing to do Show more details...
via Energy Jobline
posted_at: 1 month agoschedule_type: Full-time
At the heart of the role, a Coach at Help Scout is accountable for 2 things: 1) empowering your team to deliver a steady flow of high-quality customer value( mission aligned results), and 2) enabling the short and long-term success of the engineers on your you do that is layered, nuanced, and hopefully part of what motivates you to be a leader and coach. Working closely with product managers and designers, you will ensure that your team has the proper
At the heart of the role, a Coach at Help Scout is accountable for 2 things: 1) empowering your team to deliver a steady flow of high-quality customer value( mission aligned results), and 2) enabling the short and long-term success of the engineers on your you do that is layered, nuanced, and hopefully part of what motivates you to be a leader and coach. Working closely with product managers and designers, you will ensure that your team has the proper knowledge, staffing, and skills to succeed and do the best work of their TeamThe Engineering team is one of the three-piece ensembles, along with Product and Design, that makes up our Experience Organization at Help Scout. You will report to our Director of Product Engineering, Julie Cousins, and will be part of our 9-person Engineering leadership team, including our CTO, Denny Swindle.Engineers on your team(s) will be members of cross-functional groups working on mission-aligned initiatives. You’ll partner with Product and Design to... empower engineers to understand and empathize with their customers, identify risks, determine milestones, and improve their craft. You’ll be a passionate catalyst for change that results from your team’s iteration and retrospectives.Timezone NoteGiven that we have remote team members living between EU through PT time zones, we require that your regular working hours overlap with 9 AM – 3 PM ET to ensure several solid blocks of overlap time with your team the RoleYou’ll be working with product people that challenge you to grow every day, including leaders in Design and Product. The founders and leadership team are technical and committed to creating a magical experience for our will deliver value to your team members by providing them with growth opportunities, balanced feedback, and support that promote their career goals.Ultimately an engineer’s success within a team is a measure of your success as a coach. When they are doing their best work, and you provide thoughtful coaching and mentorship without being too hands-on, that’s how you know it’s teams are organized and committed to Lean Flow, and part of your job is to support, coach and reinforce this, and highlight and correct for anti-patterns to our agreed-upon will partner with your Product Managers, Product Designers and Tech Lead partners to co-create the roadmap for your team(s), helping to plan the strategic technology initiatives required to support future customer will be responsible for identifying and anticipating future staffing needs and proactively engaging and partnering with our Talent team to support our hiring practices.Everything is secondary to the . We expect every engineer to have a keen sense of how their code will impact that experience concerning performance, availability, security, usability and YouYou’ve managed engineering teams comprised of engineering with diverse tenure and backgrounds and are no stranger to what it takes to help your team achieve great believe that few things are more professionally gratifying than empowering others to do the best work of their the past, you’ve been a successful engineer. However, your passion has been leading, mentoring, and coaching people to accomplish great things. You are passionate about helping people evolve to the next stage in their default to non-defensive listening and believe in leading with humility and vulnerability. You excel at building excellent relationships with your team and are an outstanding communicator, both verbally and in writing. In a remote team, your writing skills are critical to your success in this lean into having difficult conversations with people to resolve a situation and do what is right. You understand the value of direct, transparent, respectful feedback and know it’s a gift your teammates can use to grow and develop their know how to absorb ambiguity and spread clarity; you can distill and connect the big-picture goals to your team’s day-to-day work and help them understand their work’s more significant are incredibly thoughtful when hiring people for your team and work actively to identify your team’s growth areas. You prioritize hiring someone that is a long-term compliment to the team versus someone who works and thinks like everyone believe diverse teams are critical for high performance and understand the value of fostering an inclusive environment for your team to thrive. You know the significant impact you can have as a coach on DEI efforts in hiring and promoting team believe remote teams are the future of work and have experience working with remote teams or can adjust your work/management style to be remote-friendly.BenefitsCompetitive salary – Our salary formula is public to all employees (but doesn’t divulge your specific salary) and we update it at least once per year. Your salary is the same no matter where you live. Our goal is to pay at or above the market rate of a US-based tech hub like Boston or and dental insurance – We cover you and your family’s health/dental insurance 100%. If you are based in the US, we’ll cover you on our Aetna policy. If you’re based outside the US, we’ll reimburse your out-of-pocket health and dental insurance disability insurance & life insurance – we cover 100% of the premiums for LT/ST disability insurance and base life insurance. You also have the option to purchase supplementary life insurance through our provider (currently US only).Flexible vacation – Take time off when you need it! We recommend 3-4 weeks in addition to public holidays, but there are no firm rules. We trust you.Sabbatical – After you’ve been at Help Scout for 4 years, you get a month of paid vacation (in addition to regular vacation) and $2,500 to spend towards travel, learning, projects or anything else during your time parental leave, including adoption and foster care – 12 weeks of paid leave for all new with 1% match– via Betterment for Business (currently US only)Personal Development stipend – Up to $1,800 per year to improve your craftBonuses – everyone is eligible to receive a quarterly bonus up to 8% based on shared company revenue you up for success — we’ll get every new teammate a Mac laptop or equivalent of their choice, and provide a $1500 stipend so you can feel ready to work from home. We also cover up to $350 USD per month if you’d like to rent a co-working desk somewhere.Complete transparency – Everyone has full access to business metrics and financial information about the company
Show more details...
via Maukerja
posted_at: 24 days agoschedule_type: Full-time
We are hiring a remarkable Engineering Coach to join our dynamic team at Help Scout in Boston, MA.
Growing your career as a Full Time Engineering Coach is an amazing opportunity to develop relevant skills.
If you are strong in critical thinking, cooperation and have the right mindset for the job, then apply for the position of Engineering Coach at Help Scout today...
This is a full-time, fully remote position. At this time, we can only hire in the
We are hiring a remarkable Engineering Coach to join our dynamic team at Help Scout in Boston, MA.
Growing your career as a Full Time Engineering Coach is an amazing opportunity to develop relevant skills.
If you are strong in critical thinking, cooperation and have the right mindset for the job, then apply for the position of Engineering Coach at Help Scout today...
This is a full-time, fully remote position. At this time, we can only hire in the following countries: the United States, Canada, Finland, Ireland, Netherlands, Poland, United Kingdom, Denmark, Germany, and Norway. We're working on expanding this list! Your Impact "Your role as a manager is not to do the work yourself, even if you are the best at it because that will only take you so far. Your role is to improve the purpose, people, and process of your team to get as high a multiplier effect on your collective outcome as you can." - Julie Zhou, author of The Making of a Manager. At the heart of the role, a Coach at Help Scout is accountable for 2 things: 1) empowering your team to deliver a steady flow of high-quality customer value(i.e. mission aligned results), and 2) enabling the short and long-term success of the engineers on your team. How you do that is layered, nuanced, and hopefully part of what motivates you to be a leader and coach. Working closely with product managers and designers, you will ensure that your team has the proper knowledge, staffing, and skills to succeed and do the best work of their career. The Team The Engineering team is one of the three-piece ensembles, along with Product and Design, that makes up our Experience Organization at Help Scout. You will report to our Director of Product Engineering, Julie Cousins, and will be part of our 9-person Engineering leadership team, including our CTO, Denny Swindle. Engineers on your team(s) will be members of cross-functional groups working on mission-aligned initiatives. You'll partner with Product and Design to empower engineers to understand and empathize with their customers, identify risks, determine milestones, and improve their craft. You'll be a passionate catalyst for change that results from your team's iteration and retrospectives. Timezone Note
• Given that we have remote team members living between EU through PT time zones, we require that your regular working hours overlap with 9 AM - 3 PM ET to ensure several solid blocks of overlap time with your team members.
About the Role
• You'll be working with product people that challenge you to grow every day, including leaders in Design and Product. The founders and leadership team are technical and committed to creating a magical experience for our customers.
• You will deliver value to your team members by providing them with growth opportunities, balanced feedback, and support that promote their career goals.
• Ultimately an engineer's success within a team is a measure of your success as a coach. When they are doing their best work, and you provide thoughtful coaching and mentorship without being too hands-on, that's how you know it's working.
• Our teams are organized and committed to Lean Flow, and part of your job is to support, coach and reinforce this, and highlight and correct for anti-patterns to our agreed-upon practices.
• You will partner with your Product Managers, Product Designers and Tech Lead partners to co-create the roadmap for your team(s), helping to plan the strategic technology initiatives required to support future customer solutions.
• You will be responsible for identifying and anticipating future staffing needs and proactively engaging and partnering with our Talent team to support our hiring practices.
• Everything is secondary to the customer experience. We expect every engineer to have a keen sense of how their code will impact that experience concerning performance, availability, security, usability and accessibility.
About You
• You've managed engineering teams comprised of engineering with diverse tenure and backgrounds and are no stranger to what it takes to help your team achieve great things.
• You believe that few things are more professionally gratifying than empowering others to do the best work of their careers.
• In the past, you've been a successful engineer. However, your passion has been leading, mentoring, and coaching people to accomplish great things. You are passionate about helping people evolve to the next stage in their careers.
• You default to non-defensive listening and believe in leading with humility and vulnerability. You excel at building excellent relationships with your team and peers.
• You are an outstanding communicator, both verbally and in writing. In a remote team, your writing skills are critical to your success in this role.
• You lean into having difficult conversations with people to resolve a situation and do what is right. You understand the value of direct, transparent, respectful feedback and know it's a gift your teammates can use to grow and develop their superpowers.
• You know how to absorb ambiguity and spread clarity; you can distill and connect the big-picture goals to your team's day-to-day work and help them understand their work's more significant impact.
• You are incredibly thoughtful when hiring people for your team and work actively to identify your team's growth areas. You prioritize hiring someone that is a long-term compliment to the team versus someone who works and thinks like everyone else.
• You believe diverse teams are critical for high performance and understand the value of fostering an inclusive environment for your team to thrive. You know the significant impact you can have as a coach on DEI efforts in hiring and promoting team members.
• You believe remote teams are the future of work and have experience working with remote teams or can adjust your work/management style to be remote-friendly.
More information about our culture and organization
• Engineering Leadership Team Values
• Success Measure and Guiding Principles
• Experience Org: mission, vision, strategy
#LI-Remote Benefits Competitive salary - Our salary formula is public to all employees (but doesn't divulge your specific salary) and we update it at least once per year. Your salary is the same no matter where you live. Our goal is to pay at or above the market rate of a US-based tech hub like Boston or Seattle. Health and dental insurance - We cover you and your family's health/dental insurance 100%. If you are based in the US, we'll cover you on our Aetna policy. If you're based outside the US, we'll reimburse your out-of-pocket health and dental insurance costs. Long-term/short-term disability insurance & life insurance - we cover 100% of the premiums for LT/ST disability insurance and base life insurance. You also have the option to purchase supplementary life insurance through our provider (currently US only). Flexible vacation - Take time off when you need it! We recommend 3-4 weeks in addition to public holidays, but there are no firm rules. We trust you. Sabbatical - After you've been at Help Scout for 4 years, you get a month of paid vacation (in addition to regular vacation) and $2,500 to spend towards travel, learning, projects or anything else during your time off. Read about what our CEO did. Paid parental leave, including adoption and foster care - 12 weeks of paid leave for all new parents.
401k with 1% match - via Betterment for Business (currently US only) Personal Development stipend - Up to $1,800 per year to improve your craft Bonuses - everyone is eligible to receive a quarterly bonus up to 8% based on shared company revenue goals.
Set you up for success - we'll get every new teammate a Mac laptop or equivalent of their choice, and provide a $1500 stipend so you can feel ready to work from home. We also cover up to $350 USD per month if you'd like to rent a co-working desk somewhere.
Complete transparency - Everyone has full access to business metrics and financial information about the company. About Us Help Scout is made by roughly 160 people in 80+ cities around the world, all with a passion for helping others. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences. Help Scout launched in 2011 and today we have more than 12,000 paying customers in 140+ countries.
Why Help Scout? We're remote. It doesn't matter if you've worked remotely before - we've been doing it for nearly a decade and are helping to write the playbook - we're happy to show you the ropes. Most folks that get a taste of working in a "remote first" company have a hard time going back to the old way of doing things. We're passionate about diversity and inclusion. The data is abundantly clear about diverse teams being more successful, and we're dedicated to setting the team up for success. Today our leadership team is 62% women, and that's just the start. Here's our DEI Dashboard where you can see all of our team demographic data and read about our commitment to this work. We're committed to SMBs for the long term. Help Scout is focused entirely on serving small and midsize businesses, typically up to 500 employees, because those companies view customer service differently. It's not a cost to be optimized, it's their most effective marketing tool and a key differentiator from the competition. We built Help Scout for companies that truly value being customer-centric (like us) and want a product that shares their values. We're leaving the world better than we found it. Did you know Help Scout is a certified B Corporation, with a mission to give away at least 1% of our product through Help Scout for Good? Our company exists not just to help ourselves, but to invest in our team, our customers, our community, and our environment. Our commitment to you We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company's financial success and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do.
Benefits of working as a Engineering Coach in Boston, MA:
Excellent benefits
Opportunities to grow
Advantageous package
Remote Work opportunity Show more details...
Growing your career as a Full Time Engineering Coach is an amazing opportunity to develop relevant skills.
If you are strong in critical thinking, cooperation and have the right mindset for the job, then apply for the position of Engineering Coach at Help Scout today...
This is a full-time, fully remote position. At this time, we can only hire in the following countries: the United States, Canada, Finland, Ireland, Netherlands, Poland, United Kingdom, Denmark, Germany, and Norway. We're working on expanding this list! Your Impact "Your role as a manager is not to do the work yourself, even if you are the best at it because that will only take you so far. Your role is to improve the purpose, people, and process of your team to get as high a multiplier effect on your collective outcome as you can." - Julie Zhou, author of The Making of a Manager. At the heart of the role, a Coach at Help Scout is accountable for 2 things: 1) empowering your team to deliver a steady flow of high-quality customer value(i.e. mission aligned results), and 2) enabling the short and long-term success of the engineers on your team. How you do that is layered, nuanced, and hopefully part of what motivates you to be a leader and coach. Working closely with product managers and designers, you will ensure that your team has the proper knowledge, staffing, and skills to succeed and do the best work of their career. The Team The Engineering team is one of the three-piece ensembles, along with Product and Design, that makes up our Experience Organization at Help Scout. You will report to our Director of Product Engineering, Julie Cousins, and will be part of our 9-person Engineering leadership team, including our CTO, Denny Swindle. Engineers on your team(s) will be members of cross-functional groups working on mission-aligned initiatives. You'll partner with Product and Design to empower engineers to understand and empathize with their customers, identify risks, determine milestones, and improve their craft. You'll be a passionate catalyst for change that results from your team's iteration and retrospectives. Timezone Note
• Given that we have remote team members living between EU through PT time zones, we require that your regular working hours overlap with 9 AM - 3 PM ET to ensure several solid blocks of overlap time with your team members.
About the Role
• You'll be working with product people that challenge you to grow every day, including leaders in Design and Product. The founders and leadership team are technical and committed to creating a magical experience for our customers.
• You will deliver value to your team members by providing them with growth opportunities, balanced feedback, and support that promote their career goals.
• Ultimately an engineer's success within a team is a measure of your success as a coach. When they are doing their best work, and you provide thoughtful coaching and mentorship without being too hands-on, that's how you know it's working.
• Our teams are organized and committed to Lean Flow, and part of your job is to support, coach and reinforce this, and highlight and correct for anti-patterns to our agreed-upon practices.
• You will partner with your Product Managers, Product Designers and Tech Lead partners to co-create the roadmap for your team(s), helping to plan the strategic technology initiatives required to support future customer solutions.
• You will be responsible for identifying and anticipating future staffing needs and proactively engaging and partnering with our Talent team to support our hiring practices.
• Everything is secondary to the customer experience. We expect every engineer to have a keen sense of how their code will impact that experience concerning performance, availability, security, usability and accessibility.
About You
• You've managed engineering teams comprised of engineering with diverse tenure and backgrounds and are no stranger to what it takes to help your team achieve great things.
• You believe that few things are more professionally gratifying than empowering others to do the best work of their careers.
• In the past, you've been a successful engineer. However, your passion has been leading, mentoring, and coaching people to accomplish great things. You are passionate about helping people evolve to the next stage in their careers.
• You default to non-defensive listening and believe in leading with humility and vulnerability. You excel at building excellent relationships with your team and peers.
• You are an outstanding communicator, both verbally and in writing. In a remote team, your writing skills are critical to your success in this role.
• You lean into having difficult conversations with people to resolve a situation and do what is right. You understand the value of direct, transparent, respectful feedback and know it's a gift your teammates can use to grow and develop their superpowers.
• You know how to absorb ambiguity and spread clarity; you can distill and connect the big-picture goals to your team's day-to-day work and help them understand their work's more significant impact.
• You are incredibly thoughtful when hiring people for your team and work actively to identify your team's growth areas. You prioritize hiring someone that is a long-term compliment to the team versus someone who works and thinks like everyone else.
• You believe diverse teams are critical for high performance and understand the value of fostering an inclusive environment for your team to thrive. You know the significant impact you can have as a coach on DEI efforts in hiring and promoting team members.
• You believe remote teams are the future of work and have experience working with remote teams or can adjust your work/management style to be remote-friendly.
More information about our culture and organization
• Engineering Leadership Team Values
• Success Measure and Guiding Principles
• Experience Org: mission, vision, strategy
#LI-Remote Benefits Competitive salary - Our salary formula is public to all employees (but doesn't divulge your specific salary) and we update it at least once per year. Your salary is the same no matter where you live. Our goal is to pay at or above the market rate of a US-based tech hub like Boston or Seattle. Health and dental insurance - We cover you and your family's health/dental insurance 100%. If you are based in the US, we'll cover you on our Aetna policy. If you're based outside the US, we'll reimburse your out-of-pocket health and dental insurance costs. Long-term/short-term disability insurance & life insurance - we cover 100% of the premiums for LT/ST disability insurance and base life insurance. You also have the option to purchase supplementary life insurance through our provider (currently US only). Flexible vacation - Take time off when you need it! We recommend 3-4 weeks in addition to public holidays, but there are no firm rules. We trust you. Sabbatical - After you've been at Help Scout for 4 years, you get a month of paid vacation (in addition to regular vacation) and $2,500 to spend towards travel, learning, projects or anything else during your time off. Read about what our CEO did. Paid parental leave, including adoption and foster care - 12 weeks of paid leave for all new parents.
401k with 1% match - via Betterment for Business (currently US only) Personal Development stipend - Up to $1,800 per year to improve your craft Bonuses - everyone is eligible to receive a quarterly bonus up to 8% based on shared company revenue goals.
Set you up for success - we'll get every new teammate a Mac laptop or equivalent of their choice, and provide a $1500 stipend so you can feel ready to work from home. We also cover up to $350 USD per month if you'd like to rent a co-working desk somewhere.
Complete transparency - Everyone has full access to business metrics and financial information about the company. About Us Help Scout is made by roughly 160 people in 80+ cities around the world, all with a passion for helping others. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences. Help Scout launched in 2011 and today we have more than 12,000 paying customers in 140+ countries.
Why Help Scout? We're remote. It doesn't matter if you've worked remotely before - we've been doing it for nearly a decade and are helping to write the playbook - we're happy to show you the ropes. Most folks that get a taste of working in a "remote first" company have a hard time going back to the old way of doing things. We're passionate about diversity and inclusion. The data is abundantly clear about diverse teams being more successful, and we're dedicated to setting the team up for success. Today our leadership team is 62% women, and that's just the start. Here's our DEI Dashboard where you can see all of our team demographic data and read about our commitment to this work. We're committed to SMBs for the long term. Help Scout is focused entirely on serving small and midsize businesses, typically up to 500 employees, because those companies view customer service differently. It's not a cost to be optimized, it's their most effective marketing tool and a key differentiator from the competition. We built Help Scout for companies that truly value being customer-centric (like us) and want a product that shares their values. We're leaving the world better than we found it. Did you know Help Scout is a certified B Corporation, with a mission to give away at least 1% of our product through Help Scout for Good? Our company exists not just to help ourselves, but to invest in our team, our customers, our community, and our environment. Our commitment to you We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company's financial success and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do.
Benefits of working as a Engineering Coach in Boston, MA:
Excellent benefits
Opportunities to grow
Advantageous package
Remote Work opportunity Show more details...
via Purpose Jobs
schedule_type: Full-time
At this time we are only able to hire in the following countries: United States, Canada, Australia, Finland, Ireland, Netherlands, Poland, United Kingdom, Denmark, Germany, Norway. We’re working on expanding this list!
As a member of our DevOps team, you will be at the heart of nearly every application, tool, and service at Help Scout. The work you do every day will reflect the team mission... Ensure uptime and security across all of our applications,
At this time we are only able to hire in the following countries: United States, Canada, Australia, Finland, Ireland, Netherlands, Poland, United Kingdom, Denmark, Germany, Norway. We’re working on expanding this list!
As a member of our DevOps team, you will be at the heart of nearly every application, tool, and service at Help Scout. The work you do every day will reflect the team mission... Ensure uptime and security across all of our applications, while developing and supporting tools to enable developer bliss.
To help us with our mission, we are seeking an experienced DevOps/Platform Engineer Tech Lead to join our team. You will have a direct impact on Help Scout’s success while helping more than 12,000 businesses around the world. While customers love our product, it means nothing if they can't access our services with great performance.
Technologies we use
• AWS, Linux(Ubuntu/CentOS, Bottlerocket), Terraform, Ansible, Git/Github, RabbitMQ, AWS Aurora MySQL & PostgreSQL, MongoDB, Redis, Drone, Kubernetes, Argo, Docker/Compose, Datadog, PagerDuty, Kotlin, Go, Python, and PHP.
About the role
• European time zones are preferred, but not mandatory.
• You'll provide technical leadership for solution design, balancing short-term OKRs and the long-term technical strategy.
• You'll enable team alignment with a common technical direction or vision.
• You'll understand your team’s needs and goals and work with the Architect group to align your team’s priorities with Help Scout’s architectural north star.
• You'll facilitate movement and resolution of cross-team technical discussions.
• You’ll be working on a team of six and together with our software developers to build, deploy, secure, manage, and optimize highly available, fault-tolerant, and horizontally scalable systems in AWS.
• We are in the midst of a Platform Engineering transformation, enabling developers to own all aspects of their projects, while we serve as trusted advisors, making sure we create as much opportunity for developer autonomy as we can while maintaining security and stability of our infrastructure.
• Our engineering teams communicate mostly via Slack and are committed to remote, agile development. When your code is ready, you’ll create and send a pull request with test cases and tag your team for review.
• You’ll work autonomously for the most part, and we trust you to get work done when/where you can be productive.
• To ensure excellent service to our customers, you will be part of our rotating on-call team.
A note about on-call
• Our on-call shift is not particularly wearisome, but as a thank you for carrying the weight for the week, the day following your shift is a free day off if you want to take it. We want you happy, healthy, and well-rested!
About you
• You are a seasoned technical practitioner and developer, capable of mentoring and providing support to your peers.
• You aren’t afraid to ask questions and rumble to create the best experience for our customers.
• You are an excellent active listener and do so with humility and empathy.
• You naturally build trusting relationships with your team and peers. You are willing to debate the other side of an issue and try on other people’s perspectives.
• You have a growth mindset, a passion for learning, and are willing to lean into discomfort for the good of our customers and product.
• You are a proactive communicator, both verbally and in writing. You document proposals and plans with clarity so that our fully distributed team and our future team members can quickly get up to speed.
• You relish a challenge and enjoy figuring out how to improve things.
• You can balance contributing to the code and providing technical leadership and enhanced collaboration within and across teams.
• You became an engineer because you like building systems, tools or products that help people.
• You write code that other engineers can easily read and understand, and you welcome reviews and feedback from your peers. You are comfortable writing tests, and you thoroughly verify your work before you deploy.
• You believe remote teams are the future of work, or are at least excited about the idea. You have experience working with remote teams or can adjust your work and time-management style to be remote-friendly.
• You have a profound understanding of what it takes to run SaaS at scale and have a solid understanding of Linux systems and networking; from kernel to shell, system libraries, file systems and client-server protocols.
• You are proficient and comfortable in the AWS ecosystem.
• You have experience building continuous deployment and testing tools (Containers, Argo, EKS, Kubernetes).
• You design and build systems that work well and fail gracefully.
• Security engineering is near and dear to your heart; you build with and advocate for a security mindset when implementing new features and infrastructure.
• You question why. Why do we do it this way? Why can't developers own this? How can we make that happen safely?
#LI-Remote
Benefits
Competitive salary - Our salary formula is public to all employees (but doesn't divulge your specific salary) and we update it at least once per year. Your salary is the same no matter where you live. Our goal is to pay at or above the market rate of a US-based tech hub like Boston or Seattle.
Health and dental insurance - We cover you and your family's health/dental insurance 100%. If you are based in the US, we'll cover you on our Aetna policy. If you're based outside the US, we'll reimburse your out-of-pocket health and dental insurance costs.
Long-term/short-term disability insurance & life insurance - we cover 100% of the premiums for LT/ST disability insurance and base life insurance. You also have the option to purchase supplementary life insurance through our provider (currently US only).
Flexible vacation - Take time off when you need it! We recommend 3-4 weeks in addition to public holidays, but there are no firm rules. We trust you.
Sabbatical - After you've been at Help Scout for 4 years, you get a month of paid vacation (in addition to regular vacation) and $2,500 to spend towards travel, learning, projects or anything else during your time off. Read about what our CEO did.
Paid parental leave, including adoption and foster care - 12 weeks of paid leave for all new parents.
401k with 1% match- via Betterment for Business (currently US only)
Personal Development stipend - Up to $1,800 per year to improve your craft
Bonuses - everyone is eligible to receive a quarterly bonus up to 8% based on shared company revenue goals.
Set you up for success — we’ll get every new teammate a Mac laptop or equivalent of their choice, and provide a $1500 stipend so you can feel ready to work from home. We also cover up to $350 USD per month if you'd like to rent a co-working desk somewhere.
Complete transparency - Everyone has full access to business metrics and financial information about the company.
About Us
Help Scout is made by roughly 160 people in 80+ cities around the world, all with a passion for helping others. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences. Help Scout launched in 2011 and today we have more than 12,000 paying customers in 140+ countries.
Why Help Scout?
We're remote. It doesn’t matter if you’ve worked remotely before — we’ve been doing it for nearly a decade and are helping to write the playbook — we’re happy to show you the ropes. Most folks that get a taste of working in a "remote first" company have a hard time going back to the old way of doing things.
We’re passionate about diversity and inclusion. The data is abundantly clear about diverse teams being more successful, and we're dedicated to setting the team up for success. Today our leadership team is 62% women, and that's just the start. Here's our DEI Dashboard where you can see all of our team demographic data and read about our commitment to this work.
We're committed to SMBs for the long term. Help Scout is focused entirely on serving small and midsize businesses, typically up to 500 employees, because those companies view customer service differently. It's not a cost to be optimized, it's their most effective marketing tool and a key differentiator from the competition. We built Help Scout for companies that truly value being customer-centric (like us) and want a product that shares their values.
We're leaving the world better than we found it. Did you know Help Scout is a certified B Corporation, with a mission to give away at least 1% of our product through Help Scout for Good? Our company exists not just to help ourselves, but to invest in our team, our customers, our community, and our environment.
Our commitment to you
We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do Show more details...
As a member of our DevOps team, you will be at the heart of nearly every application, tool, and service at Help Scout. The work you do every day will reflect the team mission... Ensure uptime and security across all of our applications, while developing and supporting tools to enable developer bliss.
To help us with our mission, we are seeking an experienced DevOps/Platform Engineer Tech Lead to join our team. You will have a direct impact on Help Scout’s success while helping more than 12,000 businesses around the world. While customers love our product, it means nothing if they can't access our services with great performance.
Technologies we use
• AWS, Linux(Ubuntu/CentOS, Bottlerocket), Terraform, Ansible, Git/Github, RabbitMQ, AWS Aurora MySQL & PostgreSQL, MongoDB, Redis, Drone, Kubernetes, Argo, Docker/Compose, Datadog, PagerDuty, Kotlin, Go, Python, and PHP.
About the role
• European time zones are preferred, but not mandatory.
• You'll provide technical leadership for solution design, balancing short-term OKRs and the long-term technical strategy.
• You'll enable team alignment with a common technical direction or vision.
• You'll understand your team’s needs and goals and work with the Architect group to align your team’s priorities with Help Scout’s architectural north star.
• You'll facilitate movement and resolution of cross-team technical discussions.
• You’ll be working on a team of six and together with our software developers to build, deploy, secure, manage, and optimize highly available, fault-tolerant, and horizontally scalable systems in AWS.
• We are in the midst of a Platform Engineering transformation, enabling developers to own all aspects of their projects, while we serve as trusted advisors, making sure we create as much opportunity for developer autonomy as we can while maintaining security and stability of our infrastructure.
• Our engineering teams communicate mostly via Slack and are committed to remote, agile development. When your code is ready, you’ll create and send a pull request with test cases and tag your team for review.
• You’ll work autonomously for the most part, and we trust you to get work done when/where you can be productive.
• To ensure excellent service to our customers, you will be part of our rotating on-call team.
A note about on-call
• Our on-call shift is not particularly wearisome, but as a thank you for carrying the weight for the week, the day following your shift is a free day off if you want to take it. We want you happy, healthy, and well-rested!
About you
• You are a seasoned technical practitioner and developer, capable of mentoring and providing support to your peers.
• You aren’t afraid to ask questions and rumble to create the best experience for our customers.
• You are an excellent active listener and do so with humility and empathy.
• You naturally build trusting relationships with your team and peers. You are willing to debate the other side of an issue and try on other people’s perspectives.
• You have a growth mindset, a passion for learning, and are willing to lean into discomfort for the good of our customers and product.
• You are a proactive communicator, both verbally and in writing. You document proposals and plans with clarity so that our fully distributed team and our future team members can quickly get up to speed.
• You relish a challenge and enjoy figuring out how to improve things.
• You can balance contributing to the code and providing technical leadership and enhanced collaboration within and across teams.
• You became an engineer because you like building systems, tools or products that help people.
• You write code that other engineers can easily read and understand, and you welcome reviews and feedback from your peers. You are comfortable writing tests, and you thoroughly verify your work before you deploy.
• You believe remote teams are the future of work, or are at least excited about the idea. You have experience working with remote teams or can adjust your work and time-management style to be remote-friendly.
• You have a profound understanding of what it takes to run SaaS at scale and have a solid understanding of Linux systems and networking; from kernel to shell, system libraries, file systems and client-server protocols.
• You are proficient and comfortable in the AWS ecosystem.
• You have experience building continuous deployment and testing tools (Containers, Argo, EKS, Kubernetes).
• You design and build systems that work well and fail gracefully.
• Security engineering is near and dear to your heart; you build with and advocate for a security mindset when implementing new features and infrastructure.
• You question why. Why do we do it this way? Why can't developers own this? How can we make that happen safely?
#LI-Remote
Benefits
Competitive salary - Our salary formula is public to all employees (but doesn't divulge your specific salary) and we update it at least once per year. Your salary is the same no matter where you live. Our goal is to pay at or above the market rate of a US-based tech hub like Boston or Seattle.
Health and dental insurance - We cover you and your family's health/dental insurance 100%. If you are based in the US, we'll cover you on our Aetna policy. If you're based outside the US, we'll reimburse your out-of-pocket health and dental insurance costs.
Long-term/short-term disability insurance & life insurance - we cover 100% of the premiums for LT/ST disability insurance and base life insurance. You also have the option to purchase supplementary life insurance through our provider (currently US only).
Flexible vacation - Take time off when you need it! We recommend 3-4 weeks in addition to public holidays, but there are no firm rules. We trust you.
Sabbatical - After you've been at Help Scout for 4 years, you get a month of paid vacation (in addition to regular vacation) and $2,500 to spend towards travel, learning, projects or anything else during your time off. Read about what our CEO did.
Paid parental leave, including adoption and foster care - 12 weeks of paid leave for all new parents.
401k with 1% match- via Betterment for Business (currently US only)
Personal Development stipend - Up to $1,800 per year to improve your craft
Bonuses - everyone is eligible to receive a quarterly bonus up to 8% based on shared company revenue goals.
Set you up for success — we’ll get every new teammate a Mac laptop or equivalent of their choice, and provide a $1500 stipend so you can feel ready to work from home. We also cover up to $350 USD per month if you'd like to rent a co-working desk somewhere.
Complete transparency - Everyone has full access to business metrics and financial information about the company.
About Us
Help Scout is made by roughly 160 people in 80+ cities around the world, all with a passion for helping others. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences. Help Scout launched in 2011 and today we have more than 12,000 paying customers in 140+ countries.
Why Help Scout?
We're remote. It doesn’t matter if you’ve worked remotely before — we’ve been doing it for nearly a decade and are helping to write the playbook — we’re happy to show you the ropes. Most folks that get a taste of working in a "remote first" company have a hard time going back to the old way of doing things.
We’re passionate about diversity and inclusion. The data is abundantly clear about diverse teams being more successful, and we're dedicated to setting the team up for success. Today our leadership team is 62% women, and that's just the start. Here's our DEI Dashboard where you can see all of our team demographic data and read about our commitment to this work.
We're committed to SMBs for the long term. Help Scout is focused entirely on serving small and midsize businesses, typically up to 500 employees, because those companies view customer service differently. It's not a cost to be optimized, it's their most effective marketing tool and a key differentiator from the competition. We built Help Scout for companies that truly value being customer-centric (like us) and want a product that shares their values.
We're leaving the world better than we found it. Did you know Help Scout is a certified B Corporation, with a mission to give away at least 1% of our product through Help Scout for Good? Our company exists not just to help ourselves, but to invest in our team, our customers, our community, and our environment.
Our commitment to you
We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do Show more details...
via Tarta.ai
posted_at: 29 days agoschedule_type: Full-time
Engineering Coach at Help Scout
Engineering Coach at Help Scout
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via Energy Jobline
posted_at: 29 days agoschedule_type: Full-time
At the heart of the role, a Coach at Help Scout is accountable for 2 things: 1) empowering your team to deliver a steady flow of high-quality customer value(i.e. mission aligned results), and 2) enabling the short and long-term success of the engineers on your team.How you do that is layered, nuanced, and hopefully part of what motivates you to be a leader and coach. Working closely with product... managers and designers, you will ensure that your
At the heart of the role, a Coach at Help Scout is accountable for 2 things: 1) empowering your team to deliver a steady flow of high-quality customer value(i.e. mission aligned results), and 2) enabling the short and long-term success of the engineers on your team.How you do that is layered, nuanced, and hopefully part of what motivates you to be a leader and coach. Working closely with product... managers and designers, you will ensure that your team has the proper knowledge, staffing, and skills to succeed and do the best work of their career.The TeamThe Engineering team is one of the three-piece ensembles, along with Product and Design, that makes up our Experience Organization at Help Scout. You will report to our Director of Product Engineering, Julie Cousins, and will be part of our 9-person Engineering leadership team, including our CTO, Denny Swindle.Engineers on your team(s) will be members of cross-functional groups working on mission-aligned initiatives. You’ll partner with Product and Design to empower engineers to understand and empathize with their customers, identify risks, determine milestones, and improve their craft. You’ll be a passionate catalyst for change that results from your team’s iteration and retrospectives.Timezone NoteGiven that we have remote team members living between EU through PT time zones, we require that your regular working hours overlap with 9 AM – 3 PM ET to ensure several solid blocks of overlap time with your team members.About the RoleYou’ll be working with product people that challenge you to grow every day, including leaders in Design and Product. The founders and leadership team are technical and committed to creating a magical experience for our customers.You will deliver value to your team members by providing them with growth opportunities, balanced feedback, and support that promote their career goals.Ultimately an engineer’s success within a team is a measure of your success as a coach. When they are doing their best work, and you provide thoughtful coaching and mentorship without being too hands-on, that’s how you know it’s working.Our teams are organized and committed to Lean Flow, and part of your job is to support, coach and reinforce this, and highlight and correct for anti-patterns to our agreed-upon practices.You will partner with your Product Managers, Product Designers and Tech Lead partners to co-create the roadmap for your team(s), helping to plan the strategic technology initiatives required to support future customer solutions.You will be responsible for identifying and anticipating future staffing needs and proactively engaging and partnering with our Talent team to support our hiring practices.Everything is secondary to the . We expect every engineer to have a keen sense of how their code will impact that experience concerning performance, availability, security, usability and accessibility.About YouYou’ve managed engineering teams comprised of engineering with diverse tenure and backgrounds and are no stranger to what it takes to help your team achieve great things.You believe that few things are more professionally gratifying than empowering others to do the best work of their careers.In the past, you’ve been a successful engineer. However, your passion has been leading, mentoring, and coaching people to accomplish great things. You are passionate about helping people evolve to the next stage in their careers.You default to non-defensive listening and believe in leading with humility and vulnerability. You excel at building excellent relationships with your team and peers.You are an outstanding communicator, both verbally and in writing. In a remote team, your writing skills are critical to your success in this role.You lean into having difficult conversations with people to resolve a situation and do what is right. You understand the value of direct, transparent, respectful feedback and know it’s a gift your teammates can use to grow and develop their superpowers.You know how to absorb ambiguity and spread clarity; you can distill and connect the big-picture goals to your team’s day-to-day work and help them understand their work’s more significant impact.You are incredibly thoughtful when hiring people for your team and work actively to identify your team’s growth areas. You prioritize hiring someone that is a long-term compliment to the team versus someone who works and thinks like everyone else.You believe diverse teams are critical for high performance and understand the value of fostering an inclusive environment for your team to thrive. You know the significant impact you can have as a coach on DEI efforts in hiring and promoting team members.You believe remote teams are the future of work and have experience working with remote teams or can adjust your work/management style to be remote-friendly.BenefitsCompetitive salary – Our salary formula is public to all employees (but doesn’t divulge your specific salary) and we update it at least once per year. Your salary is the same no matter where you live. Our goal is to pay at or above the market rate of a US-based tech hub like Boston or Seattle.Health and dental insurance – We cover you and your family’s health/dental insurance 100%. If you are based in the US, we’ll cover you on our Aetna policy. If you’re based outside the US, we’ll reimburse your out-of-pocket health and dental insurance costs.Long-term/short-term disability insurance & life insurance – we cover 100% of the premiums for LT/ST disability insurance and base life insurance. You also have the option to purchase supplementary life insurance through our provider (currently US only).Flexible vacation – Take time off when you need it! We recommend 3-4 weeks in addition to public holidays, but there are no firm rules. We trust you.Sabbatical – After you’ve been at Help Scout for 4 years, you get a month of paid vacation (in addition to regular vacation) and $2,500 to spend towards travel, learning, projects or anything else during your time off.Paid parental leave, including adoption and foster care – 12 weeks of paid leave for all new parents.401k with 1% match– via Betterment for Business (currently US only)Personal Development stipend – Up to $1,800 per year to improve your craftBonuses – everyone is eligible to receive a quarterly bonus up to 8% based on shared company revenue goals.Set you up for success — we’ll get every new teammate a Mac laptop or equivalent of their choice, and provide a $1500 stipend so you can feel ready to work from home. We also cover up to $350 USD per month if you’d like to rent a co-working desk somewhere.Complete transparency – Everyone has full access to business metrics and financial information about the company
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