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via Jobs At ACS - American Chemical Society
posted_at: 5 days agoschedule_type: Full-time
Chemical & Engineering News is the leading newsmagazine of the chemical world. It serves a dual function: as the go-to source of independent news about chemistry and as the official organ of the American Chemical Society. C&EN produces authoritative, award-winning journalism from around the world of chemistry, including research, education, industry, funding, and regulatory policy; and it... delivers digital daily news and weekly print and digital
Chemical & Engineering News is the leading newsmagazine of the chemical world. It serves a dual function: as the go-to source of independent news about chemistry and as the official organ of the American Chemical Society. C&EN produces authoritative, award-winning journalism from around the world of chemistry, including research, education, industry, funding, and regulatory policy; and it... delivers digital daily news and weekly print and digital formats. Published by ACS, C&EN is received by all paid members of the Society and is described in member satisfaction surveys as a primary benefit of Society membership. Its audited print/digital circulation is about 90,000, its newsletters go to more than 180,000 subscribers, and the website receives nearly 560,000 monthly unique visitors on average. C&EN makes extensive use of social media, newsletters, podcasts, and other media to augment its traditional approach to high-quality science journalism. C&EN is committed to diversity, equity, inclusion, and respect, and is a leading voice to advance these tenets for the chemical enterprise. C&EN is supported through advertising revenue and a generous subsidy from the Society.
Position Summary
C&EN is celebrating its centennial in 2023 and is seeking to transform into a digital-first set of products for its next hundred years.
The Editor-in-Chief is a senior manager in the Publications Division. The incumbent plays a significant role in formulating vision, strategies, objectives, and policies for the Division as a whole; they lead these functions for C&EN. The incumbent collaborates closely with Division leadership and colleagues across the Society to achieve ACS and C&EN strategic goals and to maximize ACS resources.
The Editor-in-Chief must be a visionary but pragmatic leader skilled in strategic planning, fiscal oversight, and staff development. The incumbent develops and directs long-range plans in support of both the magazine’s publishing goals and the Society’s organizational strategy.
The Editor-in-Chief is accountable for the editorial content of C&EN and for formulating publishing plans to enable an appropriate balance of science news, policy, and in-depth reporting on advanced technical topics of interest across the global chemistry enterprise. The Editor-in-Chief supervises direct reports and staff responsible for adherence to a fast-paced schedule of online content delivery and (currently) 40+ issues of the magazine. The Editor-in-Chief has an independent editorial voice but also represents the organization’s policies; their editorial decisions are critical to organization-wide long-term success. Working closely with the Publisher of C&EN, the position has influence over the development of marketing and branding initiatives related to the advertising activities of the publication in its various formats.
This position reports to the SVP of Publications where C&EN is organizationally based.
Dimensions:
Staff:
Direct Full-time Reports: 5
Annual Operating Revenues: $6.9 million
Indirect Full-time Reports: ~40
Annual Operating Expenses: $12.5 million
Reporting directly to the incumbent are the:
• Deputy EIC, Editorial Chemical & Engineering News
• Head of Operations, Chemical & Engineering News
• Head of Creative, Chemical & Engineering News
• Executive Editor, ACS News & Opinion
• Senior Editorial Project Manager
Work Design: Ensures the success of a major business unit or function. Has a significant impact on the organization’s policies, vision, and strategy. Develops and directs long-range plans in support of the organization’s strategy. Accountable for the organization’s policies. Decisions are critical to organization-wide long-term success. Participates in the development of the strategic plans and objectives of the enterprise.
Position Accountabilities
• C&EN is strictly editorially independent from its Publisher, ACS. Editor-in-chief is responsible for working with the publisher to ensure safeguards are in place to maintain editorial independence.
• Operational Accountabilities
• Responsible for determining the overall content of C&EN on a daily and (currently) weekly basis. This involves planning, selecting, and editing all stories in the publication, and working with the Deputy EIC, Editorial, and Editors to select all graphical material and photographs, including covers, that appear in the magazine. It also involves working with the team to ensure efficient, on-time production and distribution of C&EN content.
• With C&EN’s senior team, ensures that all content fulfills C&EN’s mission of keeping readers abreast of significant news, events, trends, and activities of the chemical enterprise and, as the official organ of ACS, of the activities and policies of the Society.
• Writes regular editorials on topics of importance to the chemistry enterprise to stimulate critical discussion among C&EN readers.
• Responds to readers and subscribers of C&EN on matters of editorial concern. Selects and publishes the most important and salient letters to the editor.
• Collaborates with units across the Society to maximize operational effectiveness.
• Strategic Accountabilities
• Develops short, medium, and long-term strategic plans for C&EN to ensure that C&EN remains a trailblazing and go-to resource for the chemical enterprise. This involves periodic reviews of the trends/emerging areas in the chemical enterprise to adjust the editorial content of C&EN; and analyzing annual readership surveys.
• Prepares annual budgets and monitors adherence to authorized budgets; reports twice each year to C&EN’s Editorial Board; organizes C&EN’s annual advisory board and all-staff meetings.
• Works closely with the Publisher and advertising sales and marketing teams to develop long-range editorial calendars that maintain and attract advertising revenue and support audience development.
• Works closely with other ACS Divisions to ensure that, through C&EN, organizational strategic priorities are met.
• Other Accountabilities
• Travels widely to industrial sites, universities, government laboratories, and other venues to give talks on C&EN and the chemical enterprise, collect feedback about various user communities, and publicize new features and content of the magazine, as well as activities of the Publications Division and ACS.
• Interacts with highest levels of ACS governance to ensure that C&EN is meeting ACS organizational needs.
• Serves as the staff liaison to the C&EN Editorial board, attends meetings of the Society Committee on Publications to provide magazine publishing information and to keep informed of overall ACS financial policy changes, budget, and general reporting requirements.
Education/Experience/Knowledge
Strong journalism experience is required as is a degree in chemistry or a chemically related field. Advanced educational training (such as a PhD) is highly desired, but an advanced degree is not a prerequisite for the position. 12+ years of science communication/newsroom experience, including demonstrated experience in writing and editing technical information for a wide, technically trained audience; demonstrated experience dealing with the chemical enterprise and/or closely allied sciences across academe, government, and industry; general understanding of the advertising landscape; clearly demonstrated leadership, communication, and management skills; familiarity with evolving information technologies for providing online information in an effective manner; and an abundance of charisma needed to engage in personal outreach.
ACS believes in the strength of diversity in all its forms because inclusion of and respect for diverse people, experiences, and ideas lead to superior solutions to world challenges and advance chemistry as a global, multidisciplinary science. In turn, C&EN believes that to meet its mission to be the world’s go-to source of news about chemistry, our reporting and our newsroom must include diverse perspectives. Therefore, we strongly encourage people of color, LGBTQ+ people, people with disabilities, and members of other historically marginalized communities in the chemical sciences to apply.
Job location: ACS operates in a hybrid capacity, and the preference is for this position to be based in Washington, DC, though other options are possible for the right candidate. There is an expectation for significant presence in the office. Relocation assistance is available.
ACS has exclusively retained Jack Farrell & Associates (www.jackfarrell.com) to find the winning candidate for this important position. Interested candidates should provide a CV and two-page cover letter by email to Fiona Foley Croft (fiona@jackfarrell.com). The cover letter should address: 1) why are you interested?; 2) how are you qualified?; and 3) what might C&EN look like in several years under your stewardship? Thank you.
EEO/Minority/Female/Disabled/Veteran Show more details...
Position Summary
C&EN is celebrating its centennial in 2023 and is seeking to transform into a digital-first set of products for its next hundred years.
The Editor-in-Chief is a senior manager in the Publications Division. The incumbent plays a significant role in formulating vision, strategies, objectives, and policies for the Division as a whole; they lead these functions for C&EN. The incumbent collaborates closely with Division leadership and colleagues across the Society to achieve ACS and C&EN strategic goals and to maximize ACS resources.
The Editor-in-Chief must be a visionary but pragmatic leader skilled in strategic planning, fiscal oversight, and staff development. The incumbent develops and directs long-range plans in support of both the magazine’s publishing goals and the Society’s organizational strategy.
The Editor-in-Chief is accountable for the editorial content of C&EN and for formulating publishing plans to enable an appropriate balance of science news, policy, and in-depth reporting on advanced technical topics of interest across the global chemistry enterprise. The Editor-in-Chief supervises direct reports and staff responsible for adherence to a fast-paced schedule of online content delivery and (currently) 40+ issues of the magazine. The Editor-in-Chief has an independent editorial voice but also represents the organization’s policies; their editorial decisions are critical to organization-wide long-term success. Working closely with the Publisher of C&EN, the position has influence over the development of marketing and branding initiatives related to the advertising activities of the publication in its various formats.
This position reports to the SVP of Publications where C&EN is organizationally based.
Dimensions:
Staff:
Direct Full-time Reports: 5
Annual Operating Revenues: $6.9 million
Indirect Full-time Reports: ~40
Annual Operating Expenses: $12.5 million
Reporting directly to the incumbent are the:
• Deputy EIC, Editorial Chemical & Engineering News
• Head of Operations, Chemical & Engineering News
• Head of Creative, Chemical & Engineering News
• Executive Editor, ACS News & Opinion
• Senior Editorial Project Manager
Work Design: Ensures the success of a major business unit or function. Has a significant impact on the organization’s policies, vision, and strategy. Develops and directs long-range plans in support of the organization’s strategy. Accountable for the organization’s policies. Decisions are critical to organization-wide long-term success. Participates in the development of the strategic plans and objectives of the enterprise.
Position Accountabilities
• C&EN is strictly editorially independent from its Publisher, ACS. Editor-in-chief is responsible for working with the publisher to ensure safeguards are in place to maintain editorial independence.
• Operational Accountabilities
• Responsible for determining the overall content of C&EN on a daily and (currently) weekly basis. This involves planning, selecting, and editing all stories in the publication, and working with the Deputy EIC, Editorial, and Editors to select all graphical material and photographs, including covers, that appear in the magazine. It also involves working with the team to ensure efficient, on-time production and distribution of C&EN content.
• With C&EN’s senior team, ensures that all content fulfills C&EN’s mission of keeping readers abreast of significant news, events, trends, and activities of the chemical enterprise and, as the official organ of ACS, of the activities and policies of the Society.
• Writes regular editorials on topics of importance to the chemistry enterprise to stimulate critical discussion among C&EN readers.
• Responds to readers and subscribers of C&EN on matters of editorial concern. Selects and publishes the most important and salient letters to the editor.
• Collaborates with units across the Society to maximize operational effectiveness.
• Strategic Accountabilities
• Develops short, medium, and long-term strategic plans for C&EN to ensure that C&EN remains a trailblazing and go-to resource for the chemical enterprise. This involves periodic reviews of the trends/emerging areas in the chemical enterprise to adjust the editorial content of C&EN; and analyzing annual readership surveys.
• Prepares annual budgets and monitors adherence to authorized budgets; reports twice each year to C&EN’s Editorial Board; organizes C&EN’s annual advisory board and all-staff meetings.
• Works closely with the Publisher and advertising sales and marketing teams to develop long-range editorial calendars that maintain and attract advertising revenue and support audience development.
• Works closely with other ACS Divisions to ensure that, through C&EN, organizational strategic priorities are met.
• Other Accountabilities
• Travels widely to industrial sites, universities, government laboratories, and other venues to give talks on C&EN and the chemical enterprise, collect feedback about various user communities, and publicize new features and content of the magazine, as well as activities of the Publications Division and ACS.
• Interacts with highest levels of ACS governance to ensure that C&EN is meeting ACS organizational needs.
• Serves as the staff liaison to the C&EN Editorial board, attends meetings of the Society Committee on Publications to provide magazine publishing information and to keep informed of overall ACS financial policy changes, budget, and general reporting requirements.
Education/Experience/Knowledge
Strong journalism experience is required as is a degree in chemistry or a chemically related field. Advanced educational training (such as a PhD) is highly desired, but an advanced degree is not a prerequisite for the position. 12+ years of science communication/newsroom experience, including demonstrated experience in writing and editing technical information for a wide, technically trained audience; demonstrated experience dealing with the chemical enterprise and/or closely allied sciences across academe, government, and industry; general understanding of the advertising landscape; clearly demonstrated leadership, communication, and management skills; familiarity with evolving information technologies for providing online information in an effective manner; and an abundance of charisma needed to engage in personal outreach.
ACS believes in the strength of diversity in all its forms because inclusion of and respect for diverse people, experiences, and ideas lead to superior solutions to world challenges and advance chemistry as a global, multidisciplinary science. In turn, C&EN believes that to meet its mission to be the world’s go-to source of news about chemistry, our reporting and our newsroom must include diverse perspectives. Therefore, we strongly encourage people of color, LGBTQ+ people, people with disabilities, and members of other historically marginalized communities in the chemical sciences to apply.
Job location: ACS operates in a hybrid capacity, and the preference is for this position to be based in Washington, DC, though other options are possible for the right candidate. There is an expectation for significant presence in the office. Relocation assistance is available.
ACS has exclusively retained Jack Farrell & Associates (www.jackfarrell.com) to find the winning candidate for this important position. Interested candidates should provide a CV and two-page cover letter by email to Fiona Foley Croft (fiona@jackfarrell.com). The cover letter should address: 1) why are you interested?; 2) how are you qualified?; and 3) what might C&EN look like in several years under your stewardship? Thank you.
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via Jobs At ACS - American Chemical Society
posted_at: 6 days agoschedule_type: Full-time
Overview: C&EN
C&EN (Chemical & Engineering News) produces authoritative, award-winning journalism from around the world of chemistry, including research, education, industry, funding, and regulatory policy. It is published by the American Chemical Society (ACS), one of the world’s largest scientific societies, and is considered one of the major benefits of membership. C&EN’s weekly magazine... reaches more than 170,000 individuals in the ACS
Overview: C&EN
C&EN (Chemical & Engineering News) produces authoritative, award-winning journalism from around the world of chemistry, including research, education, industry, funding, and regulatory policy. It is published by the American Chemical Society (ACS), one of the world’s largest scientific societies, and is considered one of the major benefits of membership. C&EN’s weekly magazine... reaches more than 170,000 individuals in the ACS global membership community, and its website receives more than 13 million page views per year.
We are seeking a reporter and writer who will keep C&EN readers informed about research policy news and trends in the chemical sciences.
What you’ll do:
• Write breaking news for C&EN’s website and longer-form features for its weekly print magazine, with opportunities to work on podcasts and video.
• Identify potential news and features about chemistry-relevant research policy topics, including stories about academic publishing and peer review, research ethics and misconduct, government research funding, demographics and diversity, careers and employment, and science education.
• Conduct interviews and gather information that leads to accurate and balanced stories for all platforms, including website, newsletters, mobile app, podcasts, and print magazine.
• Construct sophisticated and complex stories that conform to C&EN style and meet deadlines. Work with C&EN’s art team to create graphics and infographics that engage and inform audiences.
• Work with colleagues to find the widest possible audience for your journalism. Share your work and interact with our audience on social media.
• Develop contacts in governments, non-governmental organizations, and the policy community through attendance at scientific conferences, press briefings and other events; interviews; and social media audience building.
What you’ll bring:
• Experience working as a national policy, science, or higher education journalist. 3-5 years of professional experience is required to apply for the mid-level position; a minimum of 5 years is required for the advanced level.
• A background in chemistry or a related scientific field is preferred; policy knowledge and familiarity with government agencies, such as NSF, NIH, and NIST, is a plus.
• Strong news judgment, good writing and editing skills, and good oral communication skills.
• The ability to gather and analyze information from a variety of sources.
• Track record of writing engaging stories on complex topics for a scientifically sophisticated audience.
• Proven skill with social media, including developing a social media profile of your own to engage audiences and report stories.
• The ability to work productively, collaboratively and within ACS core values across various teams to produce a high-quality product
About working at C&EN:
ACS believes in the strength of diversity in all its forms because inclusion of and respect for diverse people, experiences, and ideas lead to superior solutions to world challenges and advance chemistry as a global, multidisciplinary science. In turn, C&EN believes that to meet its mission to be the world’s go-to source of news about chemistry, our reporting and our newsroom must include diverse perspectives. Therefore, we strongly encourage people of color, LGBTQ+ people, people with disabilities, and members of other historically marginalized communities in the chemical sciences to apply.
How to apply:
Along with a résumé, submit a cover letter describing how you'd approach the job and 2-3 sample clips, including a brief explanation of what each story shows about your capabilities. Send all materials to m_mccoy@acs.org after submitting your résumé below.
Job Location:
Position is based in Washington, DC. Remote work will be considered for the right candidate.
This position will be primarily based in the Washington D.C. office. ACS employees work a hybrid work schedule, consisting of working onsite, three days per week. ACS employees are in the office on Tuesday and Wednesday with the third in-office day scheduled in consultation with the manager. While always welcome to work in the office, employees may work the other two days of the week from a location of their choice. New employees are immediately eligible for this hybrid work arrangement. ACS offers relocation assistance, if applicable.
EEO/Minority/Female/Disabled/Veteran Show more details...
C&EN (Chemical & Engineering News) produces authoritative, award-winning journalism from around the world of chemistry, including research, education, industry, funding, and regulatory policy. It is published by the American Chemical Society (ACS), one of the world’s largest scientific societies, and is considered one of the major benefits of membership. C&EN’s weekly magazine... reaches more than 170,000 individuals in the ACS global membership community, and its website receives more than 13 million page views per year.
We are seeking a reporter and writer who will keep C&EN readers informed about research policy news and trends in the chemical sciences.
What you’ll do:
• Write breaking news for C&EN’s website and longer-form features for its weekly print magazine, with opportunities to work on podcasts and video.
• Identify potential news and features about chemistry-relevant research policy topics, including stories about academic publishing and peer review, research ethics and misconduct, government research funding, demographics and diversity, careers and employment, and science education.
• Conduct interviews and gather information that leads to accurate and balanced stories for all platforms, including website, newsletters, mobile app, podcasts, and print magazine.
• Construct sophisticated and complex stories that conform to C&EN style and meet deadlines. Work with C&EN’s art team to create graphics and infographics that engage and inform audiences.
• Work with colleagues to find the widest possible audience for your journalism. Share your work and interact with our audience on social media.
• Develop contacts in governments, non-governmental organizations, and the policy community through attendance at scientific conferences, press briefings and other events; interviews; and social media audience building.
What you’ll bring:
• Experience working as a national policy, science, or higher education journalist. 3-5 years of professional experience is required to apply for the mid-level position; a minimum of 5 years is required for the advanced level.
• A background in chemistry or a related scientific field is preferred; policy knowledge and familiarity with government agencies, such as NSF, NIH, and NIST, is a plus.
• Strong news judgment, good writing and editing skills, and good oral communication skills.
• The ability to gather and analyze information from a variety of sources.
• Track record of writing engaging stories on complex topics for a scientifically sophisticated audience.
• Proven skill with social media, including developing a social media profile of your own to engage audiences and report stories.
• The ability to work productively, collaboratively and within ACS core values across various teams to produce a high-quality product
About working at C&EN:
ACS believes in the strength of diversity in all its forms because inclusion of and respect for diverse people, experiences, and ideas lead to superior solutions to world challenges and advance chemistry as a global, multidisciplinary science. In turn, C&EN believes that to meet its mission to be the world’s go-to source of news about chemistry, our reporting and our newsroom must include diverse perspectives. Therefore, we strongly encourage people of color, LGBTQ+ people, people with disabilities, and members of other historically marginalized communities in the chemical sciences to apply.
How to apply:
Along with a résumé, submit a cover letter describing how you'd approach the job and 2-3 sample clips, including a brief explanation of what each story shows about your capabilities. Send all materials to m_mccoy@acs.org after submitting your résumé below.
Job Location:
Position is based in Washington, DC. Remote work will be considered for the right candidate.
This position will be primarily based in the Washington D.C. office. ACS employees work a hybrid work schedule, consisting of working onsite, three days per week. ACS employees are in the office on Tuesday and Wednesday with the third in-office day scheduled in consultation with the manager. While always welcome to work in the office, employees may work the other two days of the week from a location of their choice. New employees are immediately eligible for this hybrid work arrangement. ACS offers relocation assistance, if applicable.
EEO/Minority/Female/Disabled/Veteran Show more details...
via Jobs At ACS - American Chemical Society
posted_at: 4 days agoschedule_type: Full-time
Division Overview
The Publications Division of the American Chemical Society (ACS Publications) serves a global account base of more than 5,000 institutions with products including 75+ scholarly journals, multiple book series, authoritative references, data products, and a suite of digital learning products, all focused on chemistry and chemistry-related topics. It thus provides its members and... the worldwide scientific community with a comprehensive
Division Overview
The Publications Division of the American Chemical Society (ACS Publications) serves a global account base of more than 5,000 institutions with products including 75+ scholarly journals, multiple book series, authoritative references, data products, and a suite of digital learning products, all focused on chemistry and chemistry-related topics. It thus provides its members and... the worldwide scientific community with a comprehensive collection of high-quality information products and services for the practice and advancement of the sciences.
Department Overview
The Global Marketing Department within ACS Publications is responsible for developing marketing strategies and integrated campaign plans to engage our target audience and strengthen our relationships with them. The Department’s objectives for engaging our audience are to increase the brand equity and, ultimately, enable the revenue capture for the Division’s product lines. The current target audiences include researchers, authors, reviewers, editors, institutional/corporate librarians, and administrators, funders, ACS members, and the range of end-users. Our division’s product lines include subscription and one-time-sale access to a variety of peer-reviewed scientific content including journal, books, news, reference, and data products. We also supply institutional customers with a growing suite of digital learning products.
Position Summary
An individual contributor Reporting to the Director of Institutional Product Marketing, the Senior Customer Engagement Marketing Manager will develop programs across all product lines to ensure institutional customers realize maximum value from their product acquisitions. The incumbent will work with sales, support, and product teams to identify and develop the materials, content, and deployment mechanisms necessary to facilitate and encourage utility within all product suites. This position will conduct some direct-to-customer training but in most cases this position will design programs to be deployed by sales, field marketing, and customer support teams. Bridging the gap between sales and support, the goal is to execute programs that brand/product loyalty, retention, and growth.
Accountabilities
• Extracting case studies and testimonials from key satisfied customers and integrating into product marketing and customer engagement resources
• Identifying and creating (or coordinating the creation of) customer engagement content for each product suite
• Sustaining business growth and product utility by helping customers realize maximum value for the products to which they subscribe
• Develop customer experience intelligence through data and market analysis techniques
• Create and guide the creation of training, onboarding, and instructional materials for products
• Teaching a global team of sales representatives and agents to conduct onboarding and training and assist or coordinate in delivering customer engagement programs
• Establish and document through sales channels clear client retention goals and utility milestones
• Promote the value of the brand and the product while cross promoting complementary products
• Review customer complaints and concerns and seek to improve the customer experience
Education/Experience/Technological Knowledge
• Bachelor’s degree in marketing, business, or related field required
• 5-10 years marking or sales capacity and at least 3+ years proven experience as a Customer Success or Engagement Manager or similar role
• Experience in B2B and B2C customer success strategies and tactics
• Experience working with brand image and promoting value through customer experience
• Exceptional ability to collaborate, communicate, and foster positive business relationships
• Self-driven, proactive, and quick to develop product knowledge
• Highly organized and able to multi-task.
• Demonstrate leadership qualities, professionalism, and ability to effect action through influence
• Experience with composition, content creation, and oversight of creative process
• Knowledge of customer success processes
• Patient and active listener with a passion for service
• Expert in MS Office (PPT & Word), proficient in creative tools
• Proficient organizing and hosting online training
• Alternative language skills are desirable but not required
This position will be primarily based in the Columbus, OH office. Applicants interested in working in our Washington, DC office will also be considered. ACS employees work a hybrid work schedule, consisting of working onsite three-days per week. ACS employees are typically in the office on Tuesday and Wednesday with the third in-office day scheduled in consultation with the manager. While always welcome to work in the office, employees may work the other two days of the week from a location of their choice. New employees are immediately eligible for this hybrid work arrangement. ACS offers relocation assistance, if applicable.
Must be able to travel internationally. Approximately 10% travel anticipated.
EEO/Minority/Female/Disabled/Veteran Show more details...
The Publications Division of the American Chemical Society (ACS Publications) serves a global account base of more than 5,000 institutions with products including 75+ scholarly journals, multiple book series, authoritative references, data products, and a suite of digital learning products, all focused on chemistry and chemistry-related topics. It thus provides its members and... the worldwide scientific community with a comprehensive collection of high-quality information products and services for the practice and advancement of the sciences.
Department Overview
The Global Marketing Department within ACS Publications is responsible for developing marketing strategies and integrated campaign plans to engage our target audience and strengthen our relationships with them. The Department’s objectives for engaging our audience are to increase the brand equity and, ultimately, enable the revenue capture for the Division’s product lines. The current target audiences include researchers, authors, reviewers, editors, institutional/corporate librarians, and administrators, funders, ACS members, and the range of end-users. Our division’s product lines include subscription and one-time-sale access to a variety of peer-reviewed scientific content including journal, books, news, reference, and data products. We also supply institutional customers with a growing suite of digital learning products.
Position Summary
An individual contributor Reporting to the Director of Institutional Product Marketing, the Senior Customer Engagement Marketing Manager will develop programs across all product lines to ensure institutional customers realize maximum value from their product acquisitions. The incumbent will work with sales, support, and product teams to identify and develop the materials, content, and deployment mechanisms necessary to facilitate and encourage utility within all product suites. This position will conduct some direct-to-customer training but in most cases this position will design programs to be deployed by sales, field marketing, and customer support teams. Bridging the gap between sales and support, the goal is to execute programs that brand/product loyalty, retention, and growth.
Accountabilities
• Extracting case studies and testimonials from key satisfied customers and integrating into product marketing and customer engagement resources
• Identifying and creating (or coordinating the creation of) customer engagement content for each product suite
• Sustaining business growth and product utility by helping customers realize maximum value for the products to which they subscribe
• Develop customer experience intelligence through data and market analysis techniques
• Create and guide the creation of training, onboarding, and instructional materials for products
• Teaching a global team of sales representatives and agents to conduct onboarding and training and assist or coordinate in delivering customer engagement programs
• Establish and document through sales channels clear client retention goals and utility milestones
• Promote the value of the brand and the product while cross promoting complementary products
• Review customer complaints and concerns and seek to improve the customer experience
Education/Experience/Technological Knowledge
• Bachelor’s degree in marketing, business, or related field required
• 5-10 years marking or sales capacity and at least 3+ years proven experience as a Customer Success or Engagement Manager or similar role
• Experience in B2B and B2C customer success strategies and tactics
• Experience working with brand image and promoting value through customer experience
• Exceptional ability to collaborate, communicate, and foster positive business relationships
• Self-driven, proactive, and quick to develop product knowledge
• Highly organized and able to multi-task.
• Demonstrate leadership qualities, professionalism, and ability to effect action through influence
• Experience with composition, content creation, and oversight of creative process
• Knowledge of customer success processes
• Patient and active listener with a passion for service
• Expert in MS Office (PPT & Word), proficient in creative tools
• Proficient organizing and hosting online training
• Alternative language skills are desirable but not required
This position will be primarily based in the Columbus, OH office. Applicants interested in working in our Washington, DC office will also be considered. ACS employees work a hybrid work schedule, consisting of working onsite three-days per week. ACS employees are typically in the office on Tuesday and Wednesday with the third in-office day scheduled in consultation with the manager. While always welcome to work in the office, employees may work the other two days of the week from a location of their choice. New employees are immediately eligible for this hybrid work arrangement. ACS offers relocation assistance, if applicable.
Must be able to travel internationally. Approximately 10% travel anticipated.
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via Jobs At ACS - American Chemical Society
posted_at: 24 days agoschedule_type: Full-time
Position Summary
The Copy Editor is responsible for copy editing and fact checking a broad range of ACS science-related materials under strict deadlines with attention to detail. The person in this position reports directly to the Manager, Science Communications, within Communications...
Position Accountabilities
• Copy edit public-facing documents, such as press releases and newsletters, with utmost attention to detail to ensure correct grammar,
Position Summary
The Copy Editor is responsible for copy editing and fact checking a broad range of ACS science-related materials under strict deadlines with attention to detail. The person in this position reports directly to the Manager, Science Communications, within Communications...
Position Accountabilities
• Copy edit public-facing documents, such as press releases and newsletters, with utmost attention to detail to ensure correct grammar, spelling, punctuation, consistency and adherence to ACS and AP style. Make corrections and suggest edits to improve flow and clarity. Juggle multiple documents simultaneously using strong organizational skills while also demonstrating flexibility. Work with team members across the Society to communicate edits tactfully.
• Fact check public-facing documents, such as press releases and newsletters, ensuring accuracy of names, titles, dates and other details.
• Support organization-wide communications by coordinating, editing and fact checking broadcast announcements and digital messaging. Help staff develop effective messaging and ensure that content is ACS-brand compliant and grammatically correct. Promote the exchange of information across all ACS locations.
• Work across ACS to gather, update and clearly present key information about the organization for use in slide presentations, talking points, fact sheets, speeches and special projects. Coordinate and track project materials and other related duties as assigned.
Education/Experience/Technological Knowledge
A bachelor’s degree in communications or related fields, or equivalent work experience, is required. Degree or concentration in chemistry or a related scientific field is helpful. The preferred candidate will have experience in communications, public relations or similar field. For advanced professional, more than 5 years’ experience is required. Advanced degree in relevant field can substitute for experience. Ability to edit on deadline and thorough knowledge of grammar and AP style are required; ability to fact check documents is required. Flexibility, excellent interpersonal and communication skills and ability to work well as part of a team are required. Skill in editing and copy editing in Spanish is a plus. Experience with a nonprofit, membership organization is a plus.
This position will be primarily based in the Washington D.C. office. ACS employees work a hybrid work schedule, consisting of working onsite, three days per week. ACS employees are in the office on Tuesday and Wednesday with the third in-office day scheduled in consultation with the manager. While always welcome to work in the office, employees may work the other two days of the week from a location of their choice. New employees are immediately eligible for this hybrid work arrangement. ACS offers relocation assistance, if applicable.
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The Copy Editor is responsible for copy editing and fact checking a broad range of ACS science-related materials under strict deadlines with attention to detail. The person in this position reports directly to the Manager, Science Communications, within Communications...
Position Accountabilities
• Copy edit public-facing documents, such as press releases and newsletters, with utmost attention to detail to ensure correct grammar, spelling, punctuation, consistency and adherence to ACS and AP style. Make corrections and suggest edits to improve flow and clarity. Juggle multiple documents simultaneously using strong organizational skills while also demonstrating flexibility. Work with team members across the Society to communicate edits tactfully.
• Fact check public-facing documents, such as press releases and newsletters, ensuring accuracy of names, titles, dates and other details.
• Support organization-wide communications by coordinating, editing and fact checking broadcast announcements and digital messaging. Help staff develop effective messaging and ensure that content is ACS-brand compliant and grammatically correct. Promote the exchange of information across all ACS locations.
• Work across ACS to gather, update and clearly present key information about the organization for use in slide presentations, talking points, fact sheets, speeches and special projects. Coordinate and track project materials and other related duties as assigned.
Education/Experience/Technological Knowledge
A bachelor’s degree in communications or related fields, or equivalent work experience, is required. Degree or concentration in chemistry or a related scientific field is helpful. The preferred candidate will have experience in communications, public relations or similar field. For advanced professional, more than 5 years’ experience is required. Advanced degree in relevant field can substitute for experience. Ability to edit on deadline and thorough knowledge of grammar and AP style are required; ability to fact check documents is required. Flexibility, excellent interpersonal and communication skills and ability to work well as part of a team are required. Skill in editing and copy editing in Spanish is a plus. Experience with a nonprofit, membership organization is a plus.
This position will be primarily based in the Washington D.C. office. ACS employees work a hybrid work schedule, consisting of working onsite, three days per week. ACS employees are in the office on Tuesday and Wednesday with the third in-office day scheduled in consultation with the manager. While always welcome to work in the office, employees may work the other two days of the week from a location of their choice. New employees are immediately eligible for this hybrid work arrangement. ACS offers relocation assistance, if applicable.
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via Jobs At ACS - American Chemical Society
posted_at: 4 days agoschedule_type: Full-time
The Global Marketing Department within the Publications Division of the American Chemical Society (ACS Publications) is responsible for developing marketing strategies, implementing outreach initiatives, delivering award-winning creative and executing superior events to engage its global audience, all within an advanced technical and data-driven environment. Tasked with promoting a robust product... line of over 75 journals, eBooks, and a range of
The Global Marketing Department within the Publications Division of the American Chemical Society (ACS Publications) is responsible for developing marketing strategies, implementing outreach initiatives, delivering award-winning creative and executing superior events to engage its global audience, all within an advanced technical and data-driven environment. Tasked with promoting a robust product... line of over 75 journals, eBooks, and a range of digital offerings, the Global Marketing Department is committed to facilitating for the larger scientific community a seamless online, purchasing, and reading experience. Key constituents include researchers, authors, reviewers, editors, institutional/corporate librarians, and administrators, funders, and ACS members. The teams within the Department collaborate to develop lasting community relationships and engagement that promote positive brand sentiment, ultimately driving readership, authorship, and revenue. With a truly global research community as its audience, ACS Publications is continuously focused on expanding its footprint and influence.
Position Summary
Reporting to the Director, Global Conferences & Events, the Manager, Exhibits & Events is responsible for directing and implementing all logistics for ACS Publications Outreach Events (in-person, hybrid and virtual), including Innovation Symposia, ACS Publications Forums, Workshops, Summits, Tradeshows, and special editorial events. The incumbent oversees the formulation and execution of the Publications Division’s conference and exhibit calendar, ensuring a consistent presence and providing guidance on key tradeshow deliverables. The incumbent works very closely with a cross-functional team, including the Manager, Global Outreach & Marketing Events and the entire Outreach Events team, as well as marketing professionals, publishers, managing editors and sales directors.
The Manager, Exhibits & Events, serves as a project manager for a multi-layered outreach events program. The incumbent contributes to budget management and oversees the coordination of all logistics, requiring the exploration and execution of project management platforms, schedules, regular communications, and reporting. In this cross functional role, the Manager, Exhibits & Events is expected to determine qualitative and quantitative measures to evaluate success, thereby enhancing the program to better serve our global community of authors, researchers, and institutional customers/librarians. To be successful in this role, the Manager, Events & Exhibits must foster relationships with both internal and external stakeholders, overseeing and effectively managing multiple, time-sensitive priorities.
The incumbent will manage one direct report, the Events and Management Coordinator, who supports the coordination of the exhibits and events program and provides administrative support to the Division’s Marketing Directors.
Normally, this role will require travel, domestically and internationally, upwards of 20%.
Position Accountabilities
• Manage the event operations lifecycle and the development of event processes (vendor selection, negotiation tools, and templates), logistics, and execution while overseeing event design to deliver compelling event experiences. Drive best practices for operations, project, and budgetary management.
• Manage conferences, meetings, and events for ACS Publications to include industry tradeshows, along with conferences and events.
• Apply exceptional project management skills to develop forecasts and management, track performance against events budgets, and oversee team collaboration, ensuring the successful execution of the ACS global outreach events portfolio.
• Collaborate and work cross-functionally with colleagues on event/conference strategy, conception, event operations, audience engagement, and execution of a growing portfolio of virtual and in-person events.
• Represent ACS Publications on Society-wide event initiatives and collaborate with colleagues across all areas of the organization.
• Manage one direct report: Events & Management Coordinator.
Education/Experience/Technological Knowledge
Undergraduate degree in Business, Marketing, or related field; CMP preferred. 8+ years of related experience in event management, project management, and/or communications. Position requires great organization and communication skills. Must demonstrate proven strategic and operational expertise in events and marketing. Position requires excellent written and verbal communication skills. International experience is a plus. Must demonstrate strong organizational management skills with an exceptional ability to prioritize and manage time effectively. Must show proven success in event planning and analysis skills in sales, marketing, and business strategy. Experience in technical publications and/or online services preferred. Must possess strong management and leadership skills. Position requires familiarity and experience with the Microsoft Office suite, event management software (CVENT), Virtual even platforms (i.e., On24 and Zoom), CRM software, and project management platforms (i.e., Basecamp).
This position will be primarily based in the Washington D.C. (or applicable) office. ACS employees work a hybrid work schedule, consisting of working onsite, three days per week. ACS employees are in the office on Tuesday and Wednesday with the third in-office day scheduled in consultation with the manager. While always welcome to work in the office, employees may work the other two days of the week from a location of their choice. New employees are immediately eligible for this hybrid work arrangement. ACS offers relocation assistance, if applicable.
EEO/Minority/Female/Disabled/Veteran Show more details...
Position Summary
Reporting to the Director, Global Conferences & Events, the Manager, Exhibits & Events is responsible for directing and implementing all logistics for ACS Publications Outreach Events (in-person, hybrid and virtual), including Innovation Symposia, ACS Publications Forums, Workshops, Summits, Tradeshows, and special editorial events. The incumbent oversees the formulation and execution of the Publications Division’s conference and exhibit calendar, ensuring a consistent presence and providing guidance on key tradeshow deliverables. The incumbent works very closely with a cross-functional team, including the Manager, Global Outreach & Marketing Events and the entire Outreach Events team, as well as marketing professionals, publishers, managing editors and sales directors.
The Manager, Exhibits & Events, serves as a project manager for a multi-layered outreach events program. The incumbent contributes to budget management and oversees the coordination of all logistics, requiring the exploration and execution of project management platforms, schedules, regular communications, and reporting. In this cross functional role, the Manager, Exhibits & Events is expected to determine qualitative and quantitative measures to evaluate success, thereby enhancing the program to better serve our global community of authors, researchers, and institutional customers/librarians. To be successful in this role, the Manager, Events & Exhibits must foster relationships with both internal and external stakeholders, overseeing and effectively managing multiple, time-sensitive priorities.
The incumbent will manage one direct report, the Events and Management Coordinator, who supports the coordination of the exhibits and events program and provides administrative support to the Division’s Marketing Directors.
Normally, this role will require travel, domestically and internationally, upwards of 20%.
Position Accountabilities
• Manage the event operations lifecycle and the development of event processes (vendor selection, negotiation tools, and templates), logistics, and execution while overseeing event design to deliver compelling event experiences. Drive best practices for operations, project, and budgetary management.
• Manage conferences, meetings, and events for ACS Publications to include industry tradeshows, along with conferences and events.
• Apply exceptional project management skills to develop forecasts and management, track performance against events budgets, and oversee team collaboration, ensuring the successful execution of the ACS global outreach events portfolio.
• Collaborate and work cross-functionally with colleagues on event/conference strategy, conception, event operations, audience engagement, and execution of a growing portfolio of virtual and in-person events.
• Represent ACS Publications on Society-wide event initiatives and collaborate with colleagues across all areas of the organization.
• Manage one direct report: Events & Management Coordinator.
Education/Experience/Technological Knowledge
Undergraduate degree in Business, Marketing, or related field; CMP preferred. 8+ years of related experience in event management, project management, and/or communications. Position requires great organization and communication skills. Must demonstrate proven strategic and operational expertise in events and marketing. Position requires excellent written and verbal communication skills. International experience is a plus. Must demonstrate strong organizational management skills with an exceptional ability to prioritize and manage time effectively. Must show proven success in event planning and analysis skills in sales, marketing, and business strategy. Experience in technical publications and/or online services preferred. Must possess strong management and leadership skills. Position requires familiarity and experience with the Microsoft Office suite, event management software (CVENT), Virtual even platforms (i.e., On24 and Zoom), CRM software, and project management platforms (i.e., Basecamp).
This position will be primarily based in the Washington D.C. (or applicable) office. ACS employees work a hybrid work schedule, consisting of working onsite, three days per week. ACS employees are in the office on Tuesday and Wednesday with the third in-office day scheduled in consultation with the manager. While always welcome to work in the office, employees may work the other two days of the week from a location of their choice. New employees are immediately eligible for this hybrid work arrangement. ACS offers relocation assistance, if applicable.
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via Jobs At ACS - American Chemical Society
posted_at: 7 days agoschedule_type: Full-time
The Digital Content Writer will craft engaging scripts that communicate science to various audiences through the Headline Science YouTube series and other productions, including occasional work on the Reactions video series and the Tiny Matters podcast. Working with team members and staff across the organization, the incumbent will develop strategies for attracting and engaging followers on... social media platforms. Responsibilities include researching,
The Digital Content Writer will craft engaging scripts that communicate science to various audiences through the Headline Science YouTube series and other productions, including occasional work on the Reactions video series and the Tiny Matters podcast. Working with team members and staff across the organization, the incumbent will develop strategies for attracting and engaging followers on... social media platforms. Responsibilities include researching, writing, and editing outlines, story treatments, scripts, and social media posts to ensure that they are compelling and scientifically accurate.
Essential Duties/Tasks/Responsibilities
• Research, write and develop content for public-facing digital platforms including YouTube, social media and podcasts.
• Translate scientific information into engaging, informative, easy-to-understand content, working closely with subject matter experts to write, rewrite and/or edit complex information while ensuring quality and accuracy.
• Revise and edit scripts under tight deadlines.
• Understand and apply algorithm strategies used by YouTube and social media to create digital content that helps us grow our audiences.
• Stay informed about, document and share best practices.
• Edit and/or improve content prepared by others by providing constructive feedback.
• Understand, inform and adhere to brand and strategic communications guidelines to ensure messaging is consistent with organizational mission and tone of voice.
Essential Job Requirements
Education
College degree in communications, journalism, video, television or a related field or equivalent work experience is required. Degree or concentration in chemistry or related scientific field is preferred.
Experience
5+ years of digital content creation and/or video production experience is required. Experience translating scientific concepts into engaging videos is strongly preferred. Previous experience with YouTube analytics is a plus.
Knowledge/Skills
The successful staff member will have the ability to translate technical subjects into engaging content that is readily understandable by a variety of different audiences. An ability to collaborate effectively with internal stakeholders and subject matter experts to understand and best address needs is required. The ability to participate in a cross-functional environment with various edit touchpoints is required.
This position will be primarily based in the Washington D.C. office. ACS employees work a hybrid work schedule, consisting of working onsite, three days per week. ACS employees are in the office on Tuesday and Wednesday with the third in-office day scheduled in consultation with the manager. While always welcome to work in the office, employees may work the other two days of the week from a location of their choice. New employees are immediately eligible for this hybrid work arrangement. ACS offers relocation assistance, if applicable.
EEO/Minority/Female/Disabled/Veteran Show more details...
Essential Duties/Tasks/Responsibilities
• Research, write and develop content for public-facing digital platforms including YouTube, social media and podcasts.
• Translate scientific information into engaging, informative, easy-to-understand content, working closely with subject matter experts to write, rewrite and/or edit complex information while ensuring quality and accuracy.
• Revise and edit scripts under tight deadlines.
• Understand and apply algorithm strategies used by YouTube and social media to create digital content that helps us grow our audiences.
• Stay informed about, document and share best practices.
• Edit and/or improve content prepared by others by providing constructive feedback.
• Understand, inform and adhere to brand and strategic communications guidelines to ensure messaging is consistent with organizational mission and tone of voice.
Essential Job Requirements
Education
College degree in communications, journalism, video, television or a related field or equivalent work experience is required. Degree or concentration in chemistry or related scientific field is preferred.
Experience
5+ years of digital content creation and/or video production experience is required. Experience translating scientific concepts into engaging videos is strongly preferred. Previous experience with YouTube analytics is a plus.
Knowledge/Skills
The successful staff member will have the ability to translate technical subjects into engaging content that is readily understandable by a variety of different audiences. An ability to collaborate effectively with internal stakeholders and subject matter experts to understand and best address needs is required. The ability to participate in a cross-functional environment with various edit touchpoints is required.
This position will be primarily based in the Washington D.C. office. ACS employees work a hybrid work schedule, consisting of working onsite, three days per week. ACS employees are in the office on Tuesday and Wednesday with the third in-office day scheduled in consultation with the manager. While always welcome to work in the office, employees may work the other two days of the week from a location of their choice. New employees are immediately eligible for this hybrid work arrangement. ACS offers relocation assistance, if applicable.
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via Jobs At ACS - American Chemical Society
posted_at: 6 days agoschedule_type: Full-time
Division and Unit Overview:
The Washington IT Division of the American Chemical Society (ACS) provides its members and the worldwide scientific community a comprehensive collection of high-quality information products and services for the practice and advancement of the chemical sciences. ACS’s members and volunteers are the heart of the organization, and the Society and Administrative... Technology (SAT) Department within the Washington IT Division
Division and Unit Overview:
The Washington IT Division of the American Chemical Society (ACS) provides its members and the worldwide scientific community a comprehensive collection of high-quality information products and services for the practice and advancement of the chemical sciences. ACS’s members and volunteers are the heart of the organization, and the Society and Administrative... Technology (SAT) Department within the Washington IT Division aims to support their professional and academic pursuits by delivering intuitive, high quality, highly available, and secure systems and applications. We intend to exceed the expectations of our business partners by anticipating, understanding, and validating their business needs; providing functional, cost-effective solutions and support promptly; managing data securely and providing the necessary architecture to use and deliver in compelling ways; adhering to established guidelines and standards, and continuously adapting to the evolving environment.
Position Summary:
The Senior Web Developer is responsible for designing, architecting, planning, and overseeing interactive technologies and applications delivered via the Adobe Experience Manager. Integrate the AEM platform and data with 3rd party tools for workflow process and subscription fulfillment. Work closely with the business in support of various clients. Build integrated tools to expand the product to meet the customer requirements. Ensure ongoing administrative and maintenance needs are considered and accounted for in developing new web-based products and features.
The Senior Web Developer reports to the Assistant Director of Enterprise Development Group. And will collaborate with various teams to ensure a cohesive product for our community to use and interact.
Work Design: Design, develop, test, and maintain high-quality software to meet business and customer needs in support of Society web applications and managed systems. Work with stakeholders to define business and systems requirements for new technology implementations. Research potential technology solutions in support of procurement efforts and improvements. Keep current with the latest technologies.
Work on development initiatives that include:
• Developing features and capabilities for end users, either external customers or internal employees.
• Developing platforms such as data engineering, developer tooling, or machine learning.
• Configuring and customizing vendor-provided packaged software.
Required Skills:
• Write high-quality code that satisfies customer needs and strives for simplicity, clarity, and testability.
• Adobe Experience Manager 6.x – 2+ years’ experience and Apache 2.4.x experience
• Experience managing, troubleshooting, and optimizing AEM (required)
• Knowledge of HTML5, CSS and JavaScript (Web frameworks, Angular, Backbone, React) and reactive and progressive design and deep knowledge of API (REST, SOAP), API Management and building scalable and high-performance Web APIs, NET Web based technologies with strong. Net and Java backend knowledge.
• Experience building custom modules and extending the functionality of AEM
• Experience building highly interactive, highly trafficked web – 5+ years’ experience
• Experience with Web API and eCommerce standards and regulations (required)
• Demonstrated experience in leading development teams
• Strong HTML and JS – 7+ years’ experience
• Mobile and Responsive web development
• Collaborate with stakeholders (e.g., business stakeholders, product owners, project managers, and end users) to understand functional and non-functional requirements.
• Investigate and propose solutions to development and design problems.
• Participate in scope of work estimation and forecasting.
• Adhere to architecture, design, implementation, and security standards and best practices.
• Participate in code reviews or use collaborative programming techniques to promote high quality business outcomes.
• Implement unit and integration tests and conduct functional and performance testing where appropriate.
• Improve performance of existing software by diagnosing and resolving critical issues.
• Prepare technical documentation, including software design evaluation plans, test results, and technical manuals.
• Adhere to established development practices and processes.
Required Experience and Attributes:
• Design the component model that will be used to integrate Digital platforms
• User-centered design process, UI / UX integration experience
• Good understanding and technical knowledge of current network and SaaS and On-premises software solutions.
• Experience with systems design and development from business requirements analysis through to day-to-day management.
• Navigate and activate alignment across organizational boundaries using strong judgment while managing multiple priorities
• Strong sense of innovation with the ability to shape, define and present a complete and thorough picture of ACS’s web platforms environment including developing thoughtfully written documentation and clear communication to executive management
• Hands-on agile scrum methodology experience is a must
• Experience with development and deployment of solutions that are cloud agnostic.
• Demonstrated ability to apply IT in solving business problems.
• In-depth knowledge of applicable laws and regulations as they relate to IT.
• Excellent written, oral, and interpersonal communication skills.
• Ability to conduct and direct research into IT issues and products.
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated, self-directed, and attentive to detail.
Education:
• Bachelor’s degree in software development, computer science, engineering or related field.
• 8 or more years of related experience.
• A bachelor’s degree in a different field with a technical certificate is also acceptable with 8 years of related experience.
This position will be primarily based in the Washington D.C. (or applicable) office. ACS employees work a hybrid work schedule, consisting of working onsite, three days per week. ACS employees are in the office on Tuesday and Wednesday with the third in-office day scheduled in consultation with the manager. While always welcome to work in the office, employees may work the other two days of the week from a location of their choice. New employees are immediately eligible for this hybrid work arrangement. ACS offers relocation assistance, if applicable.
EEO/Minority/Female/Disabled/Veteran Show more details...
The Washington IT Division of the American Chemical Society (ACS) provides its members and the worldwide scientific community a comprehensive collection of high-quality information products and services for the practice and advancement of the chemical sciences. ACS’s members and volunteers are the heart of the organization, and the Society and Administrative... Technology (SAT) Department within the Washington IT Division aims to support their professional and academic pursuits by delivering intuitive, high quality, highly available, and secure systems and applications. We intend to exceed the expectations of our business partners by anticipating, understanding, and validating their business needs; providing functional, cost-effective solutions and support promptly; managing data securely and providing the necessary architecture to use and deliver in compelling ways; adhering to established guidelines and standards, and continuously adapting to the evolving environment.
Position Summary:
The Senior Web Developer is responsible for designing, architecting, planning, and overseeing interactive technologies and applications delivered via the Adobe Experience Manager. Integrate the AEM platform and data with 3rd party tools for workflow process and subscription fulfillment. Work closely with the business in support of various clients. Build integrated tools to expand the product to meet the customer requirements. Ensure ongoing administrative and maintenance needs are considered and accounted for in developing new web-based products and features.
The Senior Web Developer reports to the Assistant Director of Enterprise Development Group. And will collaborate with various teams to ensure a cohesive product for our community to use and interact.
Work Design: Design, develop, test, and maintain high-quality software to meet business and customer needs in support of Society web applications and managed systems. Work with stakeholders to define business and systems requirements for new technology implementations. Research potential technology solutions in support of procurement efforts and improvements. Keep current with the latest technologies.
Work on development initiatives that include:
• Developing features and capabilities for end users, either external customers or internal employees.
• Developing platforms such as data engineering, developer tooling, or machine learning.
• Configuring and customizing vendor-provided packaged software.
Required Skills:
• Write high-quality code that satisfies customer needs and strives for simplicity, clarity, and testability.
• Adobe Experience Manager 6.x – 2+ years’ experience and Apache 2.4.x experience
• Experience managing, troubleshooting, and optimizing AEM (required)
• Knowledge of HTML5, CSS and JavaScript (Web frameworks, Angular, Backbone, React) and reactive and progressive design and deep knowledge of API (REST, SOAP), API Management and building scalable and high-performance Web APIs, NET Web based technologies with strong. Net and Java backend knowledge.
• Experience building custom modules and extending the functionality of AEM
• Experience building highly interactive, highly trafficked web – 5+ years’ experience
• Experience with Web API and eCommerce standards and regulations (required)
• Demonstrated experience in leading development teams
• Strong HTML and JS – 7+ years’ experience
• Mobile and Responsive web development
• Collaborate with stakeholders (e.g., business stakeholders, product owners, project managers, and end users) to understand functional and non-functional requirements.
• Investigate and propose solutions to development and design problems.
• Participate in scope of work estimation and forecasting.
• Adhere to architecture, design, implementation, and security standards and best practices.
• Participate in code reviews or use collaborative programming techniques to promote high quality business outcomes.
• Implement unit and integration tests and conduct functional and performance testing where appropriate.
• Improve performance of existing software by diagnosing and resolving critical issues.
• Prepare technical documentation, including software design evaluation plans, test results, and technical manuals.
• Adhere to established development practices and processes.
Required Experience and Attributes:
• Design the component model that will be used to integrate Digital platforms
• User-centered design process, UI / UX integration experience
• Good understanding and technical knowledge of current network and SaaS and On-premises software solutions.
• Experience with systems design and development from business requirements analysis through to day-to-day management.
• Navigate and activate alignment across organizational boundaries using strong judgment while managing multiple priorities
• Strong sense of innovation with the ability to shape, define and present a complete and thorough picture of ACS’s web platforms environment including developing thoughtfully written documentation and clear communication to executive management
• Hands-on agile scrum methodology experience is a must
• Experience with development and deployment of solutions that are cloud agnostic.
• Demonstrated ability to apply IT in solving business problems.
• In-depth knowledge of applicable laws and regulations as they relate to IT.
• Excellent written, oral, and interpersonal communication skills.
• Ability to conduct and direct research into IT issues and products.
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated, self-directed, and attentive to detail.
Education:
• Bachelor’s degree in software development, computer science, engineering or related field.
• 8 or more years of related experience.
• A bachelor’s degree in a different field with a technical certificate is also acceptable with 8 years of related experience.
This position will be primarily based in the Washington D.C. (or applicable) office. ACS employees work a hybrid work schedule, consisting of working onsite, three days per week. ACS employees are in the office on Tuesday and Wednesday with the third in-office day scheduled in consultation with the manager. While always welcome to work in the office, employees may work the other two days of the week from a location of their choice. New employees are immediately eligible for this hybrid work arrangement. ACS offers relocation assistance, if applicable.
EEO/Minority/Female/Disabled/Veteran Show more details...
via Jobs At ACS - American Chemical Society
posted_at: 2 days agoschedule_type: Full-time
We seek a motivated newsletter editor to help shape the voice and look of ACS materials and create a relationship with email readers.
Position Summary...
Responsibilities include inventorying content communicated in the current library of ACS newsletters. This person will gather, write, edit, and copyedit content and work with staff across the organization to develop effective messaging. The newsletter editor will ensure consistent, brand-compliant,
We seek a motivated newsletter editor to help shape the voice and look of ACS materials and create a relationship with email readers.
Position Summary...
Responsibilities include inventorying content communicated in the current library of ACS newsletters. This person will gather, write, edit, and copyedit content and work with staff across the organization to develop effective messaging. The newsletter editor will ensure consistent, brand-compliant, grammatically correct materials for ACS communications.
Essential Job Duties
• Write, edit, curate, and coordinate content for email newsletters.
• Build audience around individual newsletters and work with the marketing team to increase readership.
• Evaluate metrics and current email practices to help define and contribute to engagement projects designed to deepen ACS’s relationship with readers.
• Work with staff to identify communication needs and develop effective messaging.
• Create communication plans to support project goals.
• Document and disseminate best practices for email newsletters, and stay informed about industry trends.
• Support effective communications by fact-checking and copyediting materials.
• Ensure that content is ACS-brand compliant, grammatically correct, and clearly presented.
• Contribute other written materials, including speeches, press releases, briefing documents, and special projects.
• Work across the organization to gather, update, and clearly present key information.
• Promote the exchange of information across all ACS locations.
Required Skills & Education
• College degree in communications or a related field is required. Degree or concentration in chemistry or related scientific field is helpful.
• Experience in communications, public relations, or similar field is preferred.
• For a senior-level professional, at least 7 years’ experience is required.
• Work experience at a scientific or nonprofit member organization is helpful. Advanced degree in relevant field can substitute for experience.
• Ability to write and edit well on deadline and thorough knowledge of grammar are required.
• Excellent attention to detail and interpersonal skills are required.
• Familiarity with web publishing, basic graphic design and photo editing, and digital storytelling are a plus.
• Skill in copyediting in Spanish or Mandarin is a plus.
This position will be primarily based in the Washington D.C. office. ACS employees work a hybrid work schedule, consisting of working onsite, three days per week. ACS employees are in the office on Tuesday and Wednesday with the third in-office day scheduled in consultation with the manager. While always welcome to work in the office, employees may work the other two days of the week from a location of their choice. New employees are immediately eligible for this hybrid work arrangement. ACS offers relocation assistance, if applicable.
EEO/Minority/Female/Disabled/Veteran Show more details...
Position Summary...
Responsibilities include inventorying content communicated in the current library of ACS newsletters. This person will gather, write, edit, and copyedit content and work with staff across the organization to develop effective messaging. The newsletter editor will ensure consistent, brand-compliant, grammatically correct materials for ACS communications.
Essential Job Duties
• Write, edit, curate, and coordinate content for email newsletters.
• Build audience around individual newsletters and work with the marketing team to increase readership.
• Evaluate metrics and current email practices to help define and contribute to engagement projects designed to deepen ACS’s relationship with readers.
• Work with staff to identify communication needs and develop effective messaging.
• Create communication plans to support project goals.
• Document and disseminate best practices for email newsletters, and stay informed about industry trends.
• Support effective communications by fact-checking and copyediting materials.
• Ensure that content is ACS-brand compliant, grammatically correct, and clearly presented.
• Contribute other written materials, including speeches, press releases, briefing documents, and special projects.
• Work across the organization to gather, update, and clearly present key information.
• Promote the exchange of information across all ACS locations.
Required Skills & Education
• College degree in communications or a related field is required. Degree or concentration in chemistry or related scientific field is helpful.
• Experience in communications, public relations, or similar field is preferred.
• For a senior-level professional, at least 7 years’ experience is required.
• Work experience at a scientific or nonprofit member organization is helpful. Advanced degree in relevant field can substitute for experience.
• Ability to write and edit well on deadline and thorough knowledge of grammar are required.
• Excellent attention to detail and interpersonal skills are required.
• Familiarity with web publishing, basic graphic design and photo editing, and digital storytelling are a plus.
• Skill in copyediting in Spanish or Mandarin is a plus.
This position will be primarily based in the Washington D.C. office. ACS employees work a hybrid work schedule, consisting of working onsite, three days per week. ACS employees are in the office on Tuesday and Wednesday with the third in-office day scheduled in consultation with the manager. While always welcome to work in the office, employees may work the other two days of the week from a location of their choice. New employees are immediately eligible for this hybrid work arrangement. ACS offers relocation assistance, if applicable.
EEO/Minority/Female/Disabled/Veteran Show more details...
via Jobs At ACS - American Chemical Society
posted_at: 16 days agoschedule_type: Full-time
Combine Science, Strategy, and Software! Operations Lead at ACS!
This is an opportunity to play a key role with a best-in-class published in STM publishing...
The American Chemical Society (ACS) is seeking an Senior Technology Operations Manager to support our efforts to build and preserve our collection of premier scientific journals and related products for the academic, corporate, and government research communities. This position offers a unique
Combine Science, Strategy, and Software! Operations Lead at ACS!
This is an opportunity to play a key role with a best-in-class published in STM publishing...
The American Chemical Society (ACS) is seeking an Senior Technology Operations Manager to support our efforts to build and preserve our collection of premier scientific journals and related products for the academic, corporate, and government research communities. This position offers a unique opportunity to combine an understanding of scientific publishing and software engineering, and to find personal and financial rewards within a vibrant, energetic, science-focused work environment. Already established as the most-trusted, most-cited, and most-read journals in chemistry-related sciences, ACS products are well-known to and deeply respected by current and potential customers alike.
This position will be a Technology Operations Manager within the ACS Publications IT Team with a range of technical and leadership skills. The candidate should be proficient with IT service management, technology operations, and multiple technology platforms and environments. The candidate should have experience with and be capable of technical project team leadership, process design, and hands-on operational support. This role will provide support and development for multiple technology and business units around the world.
The key outcomes of this position are the department’s ability to achieve the following:
1. Improved coverage of mission-critical systems supporting Global Production & Operations (GPO), Sales Operations, and Publications Finance units as primary internal clients.
2. Improved responsiveness to time-sensitive production problems.
3. Established technology service management processes including defined service level objects and agreements.
4. Increased depth to support our growing technology stack for revenue-driving initiatives (Supplementary Cover Monetization, ACS Direct Correct, Read and Publish agreements, and GPO Off-Shore Vendor Management).
5. Proactive identification of server, system, and application issues (rather than reacting to problems identified by staff).
6. More efficient identification of production/system/server problems and improved ability to allocate resources to address and resolve root causes for long-term benefits as opposed to "band-aid" cures).
Primary responsibilities of the Technology Operations Manager are as follows:
1. Leads, consults, and manages the transition of enterprise applications to production (ie., Operations and Support).
2. Consults in the development of standards, policies and methodologies within the Wash-IT organization.
3. Serves as primary liaison with other technology operations teams including technical infrastructure, information security, and enterprise service desk.
4. Develops and delivers on-going operational metrics, system/application KPIs, service level objectives, and service level agreements.
5. Manage client expectations through effective communications that include skilled listening to understand their challenges, and articulate sharing of IT-related opportunities and challenges that both educate and inform
6. Provides business systems analysis and requirements definition for complex Information Technology projects.
7. Develops effective business and technical designs for applications meeting business unit requirements.
8. Defines, establishes, and manages IT service management processes using industry standard methodologies.
9. Stays abreast of industry developments and communicates opportunities and threats to management.
10. Mentors and provides career development for junior staff.
Required Skills:
1. College degree in Computer Science (or related field) or equivalent relevant experience. Advanced degree preferred.
2. Expertise in developing and supporting global systems and applications in multiple time zones.
3. Competency in business analysis and requirements definition.
4. Experience with DevOps industry best practices and processes preferred.
5. Atlassian code management tools (Bamboo, Maven, Eclipse) and application development experience preferred.
6. Experience with implementing and supporting batch-process scheduling tools such as Control-M preferred.
7. Effective communications skills for interacting with internal clients and users.
8. Leadership ability and a willingness to take ownership of projects and tasks.
Required Experience:
1. 10 years total including 3 years of experience as a technology support team lead or manager.
2. Experience with implementing Service Management tools and procedures.
3. Experience in managing staff and contractors.
4. Experience in publishing preferred but not required.
This position is based in the Columbus, Ohio office of ACS.
ACS employees work a hybrid work schedule, consisting of working onsite, three days per week. ACS employees are in the office on Tuesday and Wednesday with the third in-office day scheduled in consultation with the manager. While always welcome to work in the office, employees may work the other two days of the week from a location of their choice. New employees are immediately eligible for this hybrid work arrangement. ACS offers relocation assistance, if applicable.
EEO/Minority/Female/Disabled/Veteran Show more details...
This is an opportunity to play a key role with a best-in-class published in STM publishing...
The American Chemical Society (ACS) is seeking an Senior Technology Operations Manager to support our efforts to build and preserve our collection of premier scientific journals and related products for the academic, corporate, and government research communities. This position offers a unique opportunity to combine an understanding of scientific publishing and software engineering, and to find personal and financial rewards within a vibrant, energetic, science-focused work environment. Already established as the most-trusted, most-cited, and most-read journals in chemistry-related sciences, ACS products are well-known to and deeply respected by current and potential customers alike.
This position will be a Technology Operations Manager within the ACS Publications IT Team with a range of technical and leadership skills. The candidate should be proficient with IT service management, technology operations, and multiple technology platforms and environments. The candidate should have experience with and be capable of technical project team leadership, process design, and hands-on operational support. This role will provide support and development for multiple technology and business units around the world.
The key outcomes of this position are the department’s ability to achieve the following:
1. Improved coverage of mission-critical systems supporting Global Production & Operations (GPO), Sales Operations, and Publications Finance units as primary internal clients.
2. Improved responsiveness to time-sensitive production problems.
3. Established technology service management processes including defined service level objects and agreements.
4. Increased depth to support our growing technology stack for revenue-driving initiatives (Supplementary Cover Monetization, ACS Direct Correct, Read and Publish agreements, and GPO Off-Shore Vendor Management).
5. Proactive identification of server, system, and application issues (rather than reacting to problems identified by staff).
6. More efficient identification of production/system/server problems and improved ability to allocate resources to address and resolve root causes for long-term benefits as opposed to "band-aid" cures).
Primary responsibilities of the Technology Operations Manager are as follows:
1. Leads, consults, and manages the transition of enterprise applications to production (ie., Operations and Support).
2. Consults in the development of standards, policies and methodologies within the Wash-IT organization.
3. Serves as primary liaison with other technology operations teams including technical infrastructure, information security, and enterprise service desk.
4. Develops and delivers on-going operational metrics, system/application KPIs, service level objectives, and service level agreements.
5. Manage client expectations through effective communications that include skilled listening to understand their challenges, and articulate sharing of IT-related opportunities and challenges that both educate and inform
6. Provides business systems analysis and requirements definition for complex Information Technology projects.
7. Develops effective business and technical designs for applications meeting business unit requirements.
8. Defines, establishes, and manages IT service management processes using industry standard methodologies.
9. Stays abreast of industry developments and communicates opportunities and threats to management.
10. Mentors and provides career development for junior staff.
Required Skills:
1. College degree in Computer Science (or related field) or equivalent relevant experience. Advanced degree preferred.
2. Expertise in developing and supporting global systems and applications in multiple time zones.
3. Competency in business analysis and requirements definition.
4. Experience with DevOps industry best practices and processes preferred.
5. Atlassian code management tools (Bamboo, Maven, Eclipse) and application development experience preferred.
6. Experience with implementing and supporting batch-process scheduling tools such as Control-M preferred.
7. Effective communications skills for interacting with internal clients and users.
8. Leadership ability and a willingness to take ownership of projects and tasks.
Required Experience:
1. 10 years total including 3 years of experience as a technology support team lead or manager.
2. Experience with implementing Service Management tools and procedures.
3. Experience in managing staff and contractors.
4. Experience in publishing preferred but not required.
This position is based in the Columbus, Ohio office of ACS.
ACS employees work a hybrid work schedule, consisting of working onsite, three days per week. ACS employees are in the office on Tuesday and Wednesday with the third in-office day scheduled in consultation with the manager. While always welcome to work in the office, employees may work the other two days of the week from a location of their choice. New employees are immediately eligible for this hybrid work arrangement. ACS offers relocation assistance, if applicable.
EEO/Minority/Female/Disabled/Veteran Show more details...
via Jobs At ACS - American Chemical Society
posted_at: 6 days agoschedule_type: Full-time
Information Technology Overview
The Washington Information Technology department at the American Chemical Society seeks to provide high-quality technical guidance and support for all systems needs both for the Society members and for our internal customers. We provide desktop systems support, development and management of new systems implementation and management of a wide-area networking... infrastructure that serves our customers. Through these
Information Technology Overview
The Washington Information Technology department at the American Chemical Society seeks to provide high-quality technical guidance and support for all systems needs both for the Society members and for our internal customers. We provide desktop systems support, development and management of new systems implementation and management of a wide-area networking... infrastructure that serves our customers. Through these means, we aim to provide excellent access to Society information to further the goals of the Society.
Position Summary
As a member of the Enterprise Systems Team, the incumbent in this position is responsible for maintaining and enhancing ACS Washington’s storage and backup environments and data centers. The incumbent reports to the Manager, Storage, and Data Centers and is tasked with supporting data backup environments, Avamar, Data Domain, Cyber recover, Cyber Sense, Storage Area Network (SAN – PowerMax/VMax), Network Attached Storage (NAS - ENas, PowerStore, and unity), and data center inventory software. This is an Entry Professional position in which customer service and network-computing skills are well developed.
Work Design
Works under the managerial direction on goals and objectives that significantly impact the organization. Assure that day-to-day data backup, recovery, storage, and data center operations are reliable and efficient. Provide excellent customer support. Work with operating principals to guide actions.
Position Accountabilities
• Perform daily backup and data restoration activities.
• Provide daily backup status reports to customers.
• Perform quarterly data verification and recovery tests.
• Provide first-level technical support for all data backup and recovery systems.
• Work with the larger team to troubleshoot connectivity and compute issues as it relates to data recovery systems.
• Work with teams to maintain and upgrade backup systems.
• Maintain Data Center Inventory Systems.
• Provide data center support including but not limited to rack, stack, and cabling of all devices in the data centers.
• Willingness to gain knowledge of ACS storage environments including Dell/EMC Data Domain, Avamar, Unity, PowerStore, PowerMax, ENas, reporting tools, and inventory applications.
• Gain knowledge of network components and design related to data recovery systems.
• Work tasks will be required outside of core working hours. Minimum travel will be required.
Education/Experience/Technological Knowledge
College degree or equivalent experience. Minimum 3 years of experience with 1 year of hands-on data recovery, network, and computing experience. Experience with Linux, Windows, and VMWare is required. Problem-solving skills to troubleshoot system problems is required. Communication skills to interact with team members, customers and management is required. Solid understanding of storage protocols including Fibre Channel, Fibre Channel over Ethernet, NFS, and CIFS.
This position will be primarily based in the Washington D.C. (or applicable) office. ACS employees work a hybrid work schedule, consisting of working onsite, three days per week. ACS employees are in the office on Tuesday and Wednesday with the third in-office day scheduled in consultation with the manager. While always welcome to work in the office, employees may work the other two days of the week from a location of their choice. New employees are immediately eligible for this hybrid work arrangement. ACS offers relocation assistance, if applicable.
EEO/Minority/Female/Disabled/Veteran Show more details...
The Washington Information Technology department at the American Chemical Society seeks to provide high-quality technical guidance and support for all systems needs both for the Society members and for our internal customers. We provide desktop systems support, development and management of new systems implementation and management of a wide-area networking... infrastructure that serves our customers. Through these means, we aim to provide excellent access to Society information to further the goals of the Society.
Position Summary
As a member of the Enterprise Systems Team, the incumbent in this position is responsible for maintaining and enhancing ACS Washington’s storage and backup environments and data centers. The incumbent reports to the Manager, Storage, and Data Centers and is tasked with supporting data backup environments, Avamar, Data Domain, Cyber recover, Cyber Sense, Storage Area Network (SAN – PowerMax/VMax), Network Attached Storage (NAS - ENas, PowerStore, and unity), and data center inventory software. This is an Entry Professional position in which customer service and network-computing skills are well developed.
Work Design
Works under the managerial direction on goals and objectives that significantly impact the organization. Assure that day-to-day data backup, recovery, storage, and data center operations are reliable and efficient. Provide excellent customer support. Work with operating principals to guide actions.
Position Accountabilities
• Perform daily backup and data restoration activities.
• Provide daily backup status reports to customers.
• Perform quarterly data verification and recovery tests.
• Provide first-level technical support for all data backup and recovery systems.
• Work with the larger team to troubleshoot connectivity and compute issues as it relates to data recovery systems.
• Work with teams to maintain and upgrade backup systems.
• Maintain Data Center Inventory Systems.
• Provide data center support including but not limited to rack, stack, and cabling of all devices in the data centers.
• Willingness to gain knowledge of ACS storage environments including Dell/EMC Data Domain, Avamar, Unity, PowerStore, PowerMax, ENas, reporting tools, and inventory applications.
• Gain knowledge of network components and design related to data recovery systems.
• Work tasks will be required outside of core working hours. Minimum travel will be required.
Education/Experience/Technological Knowledge
College degree or equivalent experience. Minimum 3 years of experience with 1 year of hands-on data recovery, network, and computing experience. Experience with Linux, Windows, and VMWare is required. Problem-solving skills to troubleshoot system problems is required. Communication skills to interact with team members, customers and management is required. Solid understanding of storage protocols including Fibre Channel, Fibre Channel over Ethernet, NFS, and CIFS.
This position will be primarily based in the Washington D.C. (or applicable) office. ACS employees work a hybrid work schedule, consisting of working onsite, three days per week. ACS employees are in the office on Tuesday and Wednesday with the third in-office day scheduled in consultation with the manager. While always welcome to work in the office, employees may work the other two days of the week from a location of their choice. New employees are immediately eligible for this hybrid work arrangement. ACS offers relocation assistance, if applicable.
EEO/Minority/Female/Disabled/Veteran Show more details...
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