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Most recent job postings at ActiveCampaign
via Lever
posted_at: 4 days agoschedule_type: Full-time
ActiveCampaign's Global Marketing Operations team is seeking a Marketing Analyst to develop datasets, build data pipelines, and formulate key insights for the marketing organization that help us optimize programs, model toward predictable growth, and report on marketing impact. Working with cross-functional business partners in Business Intelligence, Data Engineering, Central Operations and... Finance, you will develop, maintain, and share key reports,
ActiveCampaign's Global Marketing Operations team is seeking a Marketing Analyst to develop datasets, build data pipelines, and formulate key insights for the marketing organization that help us optimize programs, model toward predictable growth, and report on marketing impact. Working with cross-functional business partners in Business Intelligence, Data Engineering, Central Operations and... Finance, you will develop, maintain, and share key reports, and dashboards for ongoing team usage and business reviews.
Your research and discoveries will play a pivotal role, influencing programmatic decisions throughout the customer lifecycle. Most importantly, your commitment to objectivity and integrity, with a collaborative approach will set you up for success within this team of award-winning marketers.
What your day could consist of:
• Own monthly KPI reporting for Marketing and create dashboards that allow stakeholders to quickly access and review data trends
• Analyze data across different digital marketing channels (Paid, SEO, Social, etc.) to identify factors that drive customer growth
• Report on the effectiveness of marketing programs, including multi-touch attribution campaign performance, customer acquisition cost and Marketing ROI
• Analyze website data and provide recommendations to improve our site engagement and performance
• Provide recommendations on Marketing and Product enhancements by analyzing user behavior across different stages of the customer lifecycle
• Partner with Business Intelligence and Data Engineering teams to maintain data integrity and identify changes needed to databases to support marketing initiatives
• Collaborate cross functionally with Finance, Central Ops and customer facing teams to build a holistic view of our customers
What is needed:
• 3+ years of experience in marketing analytics, business intelligence, or a business analyst role
• Intermediate experience with writing and optimizing SQL queries
• Experience with any analytical/visualization tool (Looker, Tableau, etc.)
• Experience with leveraging data to optimize programs
• A love of the customer and a desire to optimize their buying experience
• Naturally driven to endlessly explore new angles toward identifying gaps, trends, and opportunities
• Results-oriented self-starter with strong teamwork and problem-solving skills
• Experience in SaaS and serving the SMB market is a plus
• Experience with Google or Adobe suite of products (Analytics, Tag Manager, etc.)
• Experience with R, Python is preferred
About ActiveCampaign:
We are a category-defining Customer Experience Automation Platform (CXA) that helps over 185,000 businesses in 170 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to 850+ pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful segmentation and personalization across social, email, messaging, chat, and text.
As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives here.
As one of the fastest-growing SaaS companies in the world, we are scaling rapidly to keep up with market demand. We are growing all of our teams and looking for people who share our values, deliver innovation frequently, and join us in our mission to grow our customer base from 185,000 today to millions. We have been ranked in Best Places to Work on Built In Chicago in 2023, a best workplace for remote employees by Quartz and received recognition as a great place to work across all of our regions, and continue to be globally recognized for our employee-centric culture here.
Perks and benefits:
ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. You can see more of the details here, but some of our most popular benefits include:
-Comprehensive health and wellness benefits (including no premiums for employees on our HSA plan, telehealth and tele-mental health, and access to the Calm app for meditation)
-Open paid time off
-Generous 401(k) matching with no vesting
-Generous stipend to outfit your remote office
-Access to life coaches via Modern Health
-Cool swag
ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.
Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members Show more details...
Your research and discoveries will play a pivotal role, influencing programmatic decisions throughout the customer lifecycle. Most importantly, your commitment to objectivity and integrity, with a collaborative approach will set you up for success within this team of award-winning marketers.
What your day could consist of:
• Own monthly KPI reporting for Marketing and create dashboards that allow stakeholders to quickly access and review data trends
• Analyze data across different digital marketing channels (Paid, SEO, Social, etc.) to identify factors that drive customer growth
• Report on the effectiveness of marketing programs, including multi-touch attribution campaign performance, customer acquisition cost and Marketing ROI
• Analyze website data and provide recommendations to improve our site engagement and performance
• Provide recommendations on Marketing and Product enhancements by analyzing user behavior across different stages of the customer lifecycle
• Partner with Business Intelligence and Data Engineering teams to maintain data integrity and identify changes needed to databases to support marketing initiatives
• Collaborate cross functionally with Finance, Central Ops and customer facing teams to build a holistic view of our customers
What is needed:
• 3+ years of experience in marketing analytics, business intelligence, or a business analyst role
• Intermediate experience with writing and optimizing SQL queries
• Experience with any analytical/visualization tool (Looker, Tableau, etc.)
• Experience with leveraging data to optimize programs
• A love of the customer and a desire to optimize their buying experience
• Naturally driven to endlessly explore new angles toward identifying gaps, trends, and opportunities
• Results-oriented self-starter with strong teamwork and problem-solving skills
• Experience in SaaS and serving the SMB market is a plus
• Experience with Google or Adobe suite of products (Analytics, Tag Manager, etc.)
• Experience with R, Python is preferred
About ActiveCampaign:
We are a category-defining Customer Experience Automation Platform (CXA) that helps over 185,000 businesses in 170 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to 850+ pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful segmentation and personalization across social, email, messaging, chat, and text.
As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives here.
As one of the fastest-growing SaaS companies in the world, we are scaling rapidly to keep up with market demand. We are growing all of our teams and looking for people who share our values, deliver innovation frequently, and join us in our mission to grow our customer base from 185,000 today to millions. We have been ranked in Best Places to Work on Built In Chicago in 2023, a best workplace for remote employees by Quartz and received recognition as a great place to work across all of our regions, and continue to be globally recognized for our employee-centric culture here.
Perks and benefits:
ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. You can see more of the details here, but some of our most popular benefits include:
-Comprehensive health and wellness benefits (including no premiums for employees on our HSA plan, telehealth and tele-mental health, and access to the Calm app for meditation)
-Open paid time off
-Generous 401(k) matching with no vesting
-Generous stipend to outfit your remote office
-Access to life coaches via Modern Health
-Cool swag
ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.
Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members Show more details...
via Salary.com
schedule_type: Full-time
ActiveCampaign's category-defining Customer Experience Automation Platform (CXA) helps over 150,000 businesses in 170 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to 500 pre-built automations that combine email marketing, marketing automation and CRM for powerful segmentation and personalization across social, email, messaging, chat and... text. Over 100,000 of ActiveCampaign's customers use
ActiveCampaign's category-defining Customer Experience Automation Platform (CXA) helps over 150,000 businesses in 170 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to 500 pre-built automations that combine email marketing, marketing automation and CRM for powerful segmentation and personalization across social, email, messaging, chat and... text. Over 100,000 of ActiveCampaign's customers use its 850 integrations including Microsoft, Shopify, Square, Facebook, and Salesforce. ActiveCampaign scores higher in customer satisfaction than any other solution in Marketing Automation, CRM, and E-Commerce Personalization on G2.com and is the Top Rated Email Marketing Software on TrustRadius. Pricing starts at just $9/month. Start a free trial at ActiveCampaign.com.
As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. If this matches your goals and interests, we hope you consider joining our team!
As one of the fastest-growing SaaS companies, we are scaling rapidly to keep up with market demand. We are growing all of our teams and looking for people who share our values, deliver innovation frequently, and join us in our mission to grow our customer base from 150,000 today to millions.
We are rapidly growing and always looking for talented people. Do you want to join us but don't see a role that fits your skill set?
Submit your resume here and the recruitment team will reach out in the event of a future match.
ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. You can see more of the details here, but some of our most popular benefits include our comprehensive health and wellness benefits (including no premiums for employees on our HSA plan, tele-health and tele-mental health, and access to the Calm app for mediation), open paid time off, generous 401(k) matching with no vesting, a generous stipend to outfit your remote office, and a focus on career growth including access to personal and professional coaching. We take a proactive approach to diversity and inclusion and offer parental leave, career pathing, and support employees’ ongoing learning and development through Udemy and access to life coaches via Modern Health. We also offer cool swag.
ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.
Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members.
Our core values:
Start with trust
Make the customer a hero
Cultivate inclusion & diversity
Iterate everything, always
Create WOW
Pursue growth with gratitude
Visit here to learn about perks and benefits at ActiveCampaign and see our values in action Show more details...
As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. If this matches your goals and interests, we hope you consider joining our team!
As one of the fastest-growing SaaS companies, we are scaling rapidly to keep up with market demand. We are growing all of our teams and looking for people who share our values, deliver innovation frequently, and join us in our mission to grow our customer base from 150,000 today to millions.
We are rapidly growing and always looking for talented people. Do you want to join us but don't see a role that fits your skill set?
Submit your resume here and the recruitment team will reach out in the event of a future match.
ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. You can see more of the details here, but some of our most popular benefits include our comprehensive health and wellness benefits (including no premiums for employees on our HSA plan, tele-health and tele-mental health, and access to the Calm app for mediation), open paid time off, generous 401(k) matching with no vesting, a generous stipend to outfit your remote office, and a focus on career growth including access to personal and professional coaching. We take a proactive approach to diversity and inclusion and offer parental leave, career pathing, and support employees’ ongoing learning and development through Udemy and access to life coaches via Modern Health. We also offer cool swag.
ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.
Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members.
Our core values:
Start with trust
Make the customer a hero
Cultivate inclusion & diversity
Iterate everything, always
Create WOW
Pursue growth with gratitude
Visit here to learn about perks and benefits at ActiveCampaign and see our values in action Show more details...
via Built In Chicago
schedule_type: Full-timework_from_home: 1
Do you enjoy working with clients and simplifying complex solutions? Do you love the challenge of solving a difficult problem and developing alternate solutions? Have you worked in a startup environment and enjoyed the open yet hard-working culture? Are you a tech geek and/or marketing novice? If you said yes to any or all of these, you could be a fit for our Product Specialist team!
What your... day could consist of:
• Obtain advanced knowledge
Do you enjoy working with clients and simplifying complex solutions? Do you love the challenge of solving a difficult problem and developing alternate solutions? Have you worked in a startup environment and enjoyed the open yet hard-working culture? Are you a tech geek and/or marketing novice? If you said yes to any or all of these, you could be a fit for our Product Specialist team!
What your... day could consist of:
• Obtain advanced knowledge of ActiveCampaign features and services
• Effectively resolve a high volume of customer inquiries via multi-channel support (email, live chat, phone and screen sharing, etc.) in an accurate and timely manner. Typical inquiries range from account issues to diagnosing complex software issues.
• Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally; ensure issues are tracked through to resolution
• Proactively identify improvements to the product, isolate and reproduce bugs and otherwise determine high-impact opportunities to enhance the customer experience
• Formulate alternative or unique solutions based on best practices for technical scenarios to help clients achieve their goals and help them to utilize our platform
• Maintain quality in a high velocity environment by keeping composed to best help users in potentially tense and difficult situations
• Partner with development teams to drive stability, operational excellence, author KB articles, and a culture of efficiency
• Compose thoughtful, personalized responses for a variety of customer requests
• Keep on top of the latest news in regard to email marketing, deliverability, and small business marketing in general
• Most importantly, build upon ActiveCampaign’s goal of creating the best customer experience in the industry as we look for our own platform to improve the customer experience of over one million growing businesses
What is needed:
• 1-2 years of experience in providing real-time customer service for administering SaaS solutions
• Have strong analytical, organizational, written, and verbal communication skills.
• Ability to efficiently respond to a significant number of emails, live chats, and phone calls per day and produce high-quality answers
• Ability to work shifts that range from 8 am - 8 pm CT and be available for in-person training sessions and other events in the Chicago office.
• A solutions-oriented mindset with the ability to create memorable customer experiences and explain technical problems succinctly and clearly
• A natural problem solver, who can think under pressure and flourishes in a fast-paced environment
• A passion for customer support and the role it plays in making a customer-centric team successful
• An entrepreneurial spirit and attitude
• A self-motivated, curious learner and proactive team player mindset with innovative ideas to inspire customer adoption.
• Excellent communication and conflict resolution skills & the ability to relate to others under pressure
• Prior experience in software/technical support is a plus
About ActiveCampaign:
We are a category-defining Customer Experience Automation Platform (CXA) that helps over 185,000 businesses in 170 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to 850+ pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful segmentation and personalization across social, email, messaging, chat, and text.
As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives here.
As one of the fastest-growing SaaS companies in the world, we are scaling rapidly to keep up with market demand. We are growing all of our teams and looking for people who share our values, deliver innovation frequently, and join us in our mission to grow our customer base from 185,000 today to millions. We have been ranked in Best Places to Work on Built In Chicago in 2023, a best workplace for remote employees by Quartz and received recognition as a great place to work across all of our regions, and continue to be globally recognized for our employee-centric culture here.
Perks and benefits:
ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. You can see more of the details here, but some of our most popular benefits include:
-Comprehensive health and wellness benefits (including no premiums for employees on our HSA plan, telehealth and tele-mental health, and access to the Calm app for meditation)
-Open paid time off
-Generous 401(k) matching with no vesting
-Generous stipend to outfit your remote office
-Access to life coaches via Modern Health
-Cool swag
ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.
Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members Show more details...
What your... day could consist of:
• Obtain advanced knowledge of ActiveCampaign features and services
• Effectively resolve a high volume of customer inquiries via multi-channel support (email, live chat, phone and screen sharing, etc.) in an accurate and timely manner. Typical inquiries range from account issues to diagnosing complex software issues.
• Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally; ensure issues are tracked through to resolution
• Proactively identify improvements to the product, isolate and reproduce bugs and otherwise determine high-impact opportunities to enhance the customer experience
• Formulate alternative or unique solutions based on best practices for technical scenarios to help clients achieve their goals and help them to utilize our platform
• Maintain quality in a high velocity environment by keeping composed to best help users in potentially tense and difficult situations
• Partner with development teams to drive stability, operational excellence, author KB articles, and a culture of efficiency
• Compose thoughtful, personalized responses for a variety of customer requests
• Keep on top of the latest news in regard to email marketing, deliverability, and small business marketing in general
• Most importantly, build upon ActiveCampaign’s goal of creating the best customer experience in the industry as we look for our own platform to improve the customer experience of over one million growing businesses
What is needed:
• 1-2 years of experience in providing real-time customer service for administering SaaS solutions
• Have strong analytical, organizational, written, and verbal communication skills.
• Ability to efficiently respond to a significant number of emails, live chats, and phone calls per day and produce high-quality answers
• Ability to work shifts that range from 8 am - 8 pm CT and be available for in-person training sessions and other events in the Chicago office.
• A solutions-oriented mindset with the ability to create memorable customer experiences and explain technical problems succinctly and clearly
• A natural problem solver, who can think under pressure and flourishes in a fast-paced environment
• A passion for customer support and the role it plays in making a customer-centric team successful
• An entrepreneurial spirit and attitude
• A self-motivated, curious learner and proactive team player mindset with innovative ideas to inspire customer adoption.
• Excellent communication and conflict resolution skills & the ability to relate to others under pressure
• Prior experience in software/technical support is a plus
About ActiveCampaign:
We are a category-defining Customer Experience Automation Platform (CXA) that helps over 185,000 businesses in 170 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to 850+ pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful segmentation and personalization across social, email, messaging, chat, and text.
As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives here.
As one of the fastest-growing SaaS companies in the world, we are scaling rapidly to keep up with market demand. We are growing all of our teams and looking for people who share our values, deliver innovation frequently, and join us in our mission to grow our customer base from 185,000 today to millions. We have been ranked in Best Places to Work on Built In Chicago in 2023, a best workplace for remote employees by Quartz and received recognition as a great place to work across all of our regions, and continue to be globally recognized for our employee-centric culture here.
Perks and benefits:
ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. You can see more of the details here, but some of our most popular benefits include:
-Comprehensive health and wellness benefits (including no premiums for employees on our HSA plan, telehealth and tele-mental health, and access to the Calm app for meditation)
-Open paid time off
-Generous 401(k) matching with no vesting
-Generous stipend to outfit your remote office
-Access to life coaches via Modern Health
-Cool swag
ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.
Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members Show more details...
via Lever
posted_at: 18 days agoschedule_type: Full-time
At ActiveCampaign, Software Engineers work as part of a cross-functional product team in the design, implementation and maintenance of ActiveCampaign’s software product. In this role, you will collaborate with the team who performs full-stack engineering to design and build new features and capabilities while solving technical problems. In this role, you will join the Growth Team that runs... revenue growth experiments within the ActiveCampaign
At ActiveCampaign, Software Engineers work as part of a cross-functional product team in the design, implementation and maintenance of ActiveCampaign’s software product. In this role, you will collaborate with the team who performs full-stack engineering to design and build new features and capabilities while solving technical problems. In this role, you will join the Growth Team that runs... revenue growth experiments within the ActiveCampaign product and implements longer term revenue growth strategies including customer purchase and upgrade flows, and billing management. Have we said “revenue growth” enough? This is a highly business outcomes focused team!
What your day could consist of:
• Independently produce quality, tested code according to coding standards, best practices, architectural technical vision.
• Troubleshoot and debug large scale systems (user base of 50K+).
• Validate designs by building performance and load testing tools.
• Measure and optimize production systems.
• Collaborate with your team and other teams to build services and APIs that enable feature work across our engineering organization.
• Participate in code reviews, providing helpful feedback to your teammates.
• Support legacy and modern services and applications in the public cloud and deploy them through CI/CD practices.
Technical Environment:
• Front-end languages including: JavaScript, React, JQuery, and HTML
• Familiarity with PHP is a plus but not required
• Playwright for functional testing
• Develop responsive front end consuming REST APIs
• Tooling including: Gitlab, Vault, and Jira
What is needed:
• 3+ years of software engineering experience
• Technical degree or related experience in a software engineering role
• Proficient working ability in 1-2 of the languages and technologies listed in the Technical environment section
• Interest and experience in mentoring junior engineers
• Experience creating test plans, writing automated test suites or implement an automated test framework
• Proficiency on a given technology, domain or system, to the point of independent delivery
• Experience working in an Agile development environment
• Ability to participate in the team’s on-call rotation as a service owner
• Seeking candidates in Chicago or Indianapolis
About ActiveCampaign:
We are a category-defining Customer Experience Automation Platform (CXA) that helps over 185,000 businesses in 170 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to 850+ pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful segmentation and personalization across social, email, messaging, chat, and text.
As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives here.
As one of the fastest-growing SaaS companies in the world, we are scaling rapidly to keep up with market demand. We are growing all of our teams and looking for people who share our values, deliver innovation frequently, and join us in our mission to grow our customer base from 185,000 today to millions. We have been ranked in Best Places to Work on Built In Chicago in 2023, a best workplace for remote employees by Quartz and received recognition as a great place to work across all of our regions, and continue to be globally recognized for our employee-centric culture here.
Perks and benefits:
ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. You can see more of the details here, but some of our most popular benefits include:
-Comprehensive health and wellness benefits (including no premiums for employees on our HSA plan, telehealth and tele-mental health, and access to the Calm app for meditation)
-Open paid time off
-Generous 401(k) matching with no vesting
-Generous stipend to outfit your remote office
-Access to life coaches via Modern Health
-Cool swag
ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.
Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members Show more details...
What your day could consist of:
• Independently produce quality, tested code according to coding standards, best practices, architectural technical vision.
• Troubleshoot and debug large scale systems (user base of 50K+).
• Validate designs by building performance and load testing tools.
• Measure and optimize production systems.
• Collaborate with your team and other teams to build services and APIs that enable feature work across our engineering organization.
• Participate in code reviews, providing helpful feedback to your teammates.
• Support legacy and modern services and applications in the public cloud and deploy them through CI/CD practices.
Technical Environment:
• Front-end languages including: JavaScript, React, JQuery, and HTML
• Familiarity with PHP is a plus but not required
• Playwright for functional testing
• Develop responsive front end consuming REST APIs
• Tooling including: Gitlab, Vault, and Jira
What is needed:
• 3+ years of software engineering experience
• Technical degree or related experience in a software engineering role
• Proficient working ability in 1-2 of the languages and technologies listed in the Technical environment section
• Interest and experience in mentoring junior engineers
• Experience creating test plans, writing automated test suites or implement an automated test framework
• Proficiency on a given technology, domain or system, to the point of independent delivery
• Experience working in an Agile development environment
• Ability to participate in the team’s on-call rotation as a service owner
• Seeking candidates in Chicago or Indianapolis
About ActiveCampaign:
We are a category-defining Customer Experience Automation Platform (CXA) that helps over 185,000 businesses in 170 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to 850+ pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful segmentation and personalization across social, email, messaging, chat, and text.
As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives here.
As one of the fastest-growing SaaS companies in the world, we are scaling rapidly to keep up with market demand. We are growing all of our teams and looking for people who share our values, deliver innovation frequently, and join us in our mission to grow our customer base from 185,000 today to millions. We have been ranked in Best Places to Work on Built In Chicago in 2023, a best workplace for remote employees by Quartz and received recognition as a great place to work across all of our regions, and continue to be globally recognized for our employee-centric culture here.
Perks and benefits:
ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. You can see more of the details here, but some of our most popular benefits include:
-Comprehensive health and wellness benefits (including no premiums for employees on our HSA plan, telehealth and tele-mental health, and access to the Calm app for meditation)
-Open paid time off
-Generous 401(k) matching with no vesting
-Generous stipend to outfit your remote office
-Access to life coaches via Modern Health
-Cool swag
ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.
Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members Show more details...
via Lever
schedule_type: Full-time
As a Dedicated Premier Support Specialist, your role will be critical in acting as a subject matter expert for our high-value customers, as well as our Agency and Partner programs. You will be responsible for providing dedicated support of your specialized domain to our customers, collaborating with Product Support Specialists to help improve their knowledge, as well as being a key player in... helping drive product change/process improvements. Each
As a Dedicated Premier Support Specialist, your role will be critical in acting as a subject matter expert for our high-value customers, as well as our Agency and Partner programs. You will be responsible for providing dedicated support of your specialized domain to our customers, collaborating with Product Support Specialists to help improve their knowledge, as well as being a key player in... helping drive product change/process improvements. Each day will be a new challenge and in this role, you will help make an impact on how ActiveCampaign is seen as the leading CXA platform.
#LI-DNI
What your day could consist of:
• Provide dedicated support for our Agency partners and high-value ActiveCampaign accounts
• Be responsible for the customer experience and work to exceed customer expectations in all cases under your specialized domain, providing high-quality support via live messaging/chat, asynchronous channels, video/screen-sharing, and video calls if and when needed
• Collaborate with Support colleagues using fundamental troubleshooting skills to isolate, analyze and provide resolution to customer issues of moderate to high complexity in your domain
• Collaborate with Technical Support colleagues to ensure efficient handoffs of customer issues requiring technical resolution or involvement of the engineering team
• Dedicatedly look for solutions to problems and propose improvements if something could work better in your technical domain
• Drive product change and improvement to make ActiveCampaign the leading CXA platform
• Be responsible for creating and maintaining knowledge documentation for your specialized domain
• As needed, facilitate knowledge-sharing sessions with broader team members, as well as for cross-functional teams in the Customer Org and beyond.
• Partner with internal teams to ensure Agency partners and high-value ActiveCampaign account queries are resolved quickly by; coordinating with sales, marketing, finance, and product teams
• Consistently bring creative ideas and solutions to the team on how to improve the Premier Support experience
What is needed:
• At least 2+ years of experience in a technical software environment
• At least 3 years of experience in a SaaS support environment
• Experience troubleshooting technical issues in a chat-first environment
• Strong knowledge of our internal partner programs and how they function within ActiveCampaign.
• Demonstrable experience supporting and solving complex issues mainly via live channels and asynchronous channels
• The ability to evaluate and focus on in-depth problem analysis of ActiveCampaign products and their use in mixed business cases, and the ability to replicate and document problems for further escalation where required
• Superior communication skills including technical writing ability
• Strong analytical skills to help identify product trends and gaps
• A solutions-oriented mindset with the ability to create memorable customer experiences and explain technical problems succinctly and clearly.
• The ability to work with conflicting priorities by taking initiative and prioritizing accordingly
• Deep knowledge of marketing automation/CRM solutions like ActiveCampaign is a plus!
Who you are:
• A support enthusiast with strong troubleshooting skills and an ability to navigate through multiple product environments
• A problem-solver and decision-maker, who easily guides customers through key moments of their journey (whichever contact channel they choose)
• A relationship builder with our customers always focused on understanding their needs and how we can meet them
• A solid teammate that can both follow and lead depending on the situation
• Set on creating customer wow - you love building a strong rapport with customers and are not afraid to jump on a chat or Zoom screen-sharing session
• An empathizer. You connect with customers in a genuine way that lets them know you care about their issues
• Inspiring and excellent at helping your teammates around you
• A curious and ambitious learner who can deep-dive into existing or new products to learn them inside-out
• Able to "zoom out" of a problem, in order to ask the right questions, and explain complex issues in simple terms
• Not afraid to build a business case for change, you iterate everything
About ActiveCampaign:
We are a category-defining Customer Experience Automation Platform (CXA) that helps over 185,000 businesses in 170 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to 850+ pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful segmentation and personalization across social, email, messaging, chat, and text.
As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives here.
As one of the fastest-growing SaaS companies in the world, we are scaling rapidly to keep up with market demand. We are growing all of our teams and looking for people who share our values, deliver innovation frequently, and join us in our mission to grow our customer base from 185,000 today to millions. We have been ranked in Best Places to Work on Built In Chicago in 2023, a best workplace for remote employees by Quartz and received recognition as a great place to work across all of our regions, and continue to be globally recognized for our employee-centric culture here.
Perks and benefits:
ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. You can see more of the details here, but some of our most popular benefits include:
-Comprehensive health and wellness benefits (including no premiums for employees on our HSA plan, telehealth and tele-mental health, and access to the Calm app for meditation)
-Open paid time off
-Generous 401(k) matching with no vesting
-Generous stipend to outfit your remote office
-Access to life coaches via Modern Health
-Cool swag
ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.
Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members Show more details...
#LI-DNI
What your day could consist of:
• Provide dedicated support for our Agency partners and high-value ActiveCampaign accounts
• Be responsible for the customer experience and work to exceed customer expectations in all cases under your specialized domain, providing high-quality support via live messaging/chat, asynchronous channels, video/screen-sharing, and video calls if and when needed
• Collaborate with Support colleagues using fundamental troubleshooting skills to isolate, analyze and provide resolution to customer issues of moderate to high complexity in your domain
• Collaborate with Technical Support colleagues to ensure efficient handoffs of customer issues requiring technical resolution or involvement of the engineering team
• Dedicatedly look for solutions to problems and propose improvements if something could work better in your technical domain
• Drive product change and improvement to make ActiveCampaign the leading CXA platform
• Be responsible for creating and maintaining knowledge documentation for your specialized domain
• As needed, facilitate knowledge-sharing sessions with broader team members, as well as for cross-functional teams in the Customer Org and beyond.
• Partner with internal teams to ensure Agency partners and high-value ActiveCampaign account queries are resolved quickly by; coordinating with sales, marketing, finance, and product teams
• Consistently bring creative ideas and solutions to the team on how to improve the Premier Support experience
What is needed:
• At least 2+ years of experience in a technical software environment
• At least 3 years of experience in a SaaS support environment
• Experience troubleshooting technical issues in a chat-first environment
• Strong knowledge of our internal partner programs and how they function within ActiveCampaign.
• Demonstrable experience supporting and solving complex issues mainly via live channels and asynchronous channels
• The ability to evaluate and focus on in-depth problem analysis of ActiveCampaign products and their use in mixed business cases, and the ability to replicate and document problems for further escalation where required
• Superior communication skills including technical writing ability
• Strong analytical skills to help identify product trends and gaps
• A solutions-oriented mindset with the ability to create memorable customer experiences and explain technical problems succinctly and clearly.
• The ability to work with conflicting priorities by taking initiative and prioritizing accordingly
• Deep knowledge of marketing automation/CRM solutions like ActiveCampaign is a plus!
Who you are:
• A support enthusiast with strong troubleshooting skills and an ability to navigate through multiple product environments
• A problem-solver and decision-maker, who easily guides customers through key moments of their journey (whichever contact channel they choose)
• A relationship builder with our customers always focused on understanding their needs and how we can meet them
• A solid teammate that can both follow and lead depending on the situation
• Set on creating customer wow - you love building a strong rapport with customers and are not afraid to jump on a chat or Zoom screen-sharing session
• An empathizer. You connect with customers in a genuine way that lets them know you care about their issues
• Inspiring and excellent at helping your teammates around you
• A curious and ambitious learner who can deep-dive into existing or new products to learn them inside-out
• Able to "zoom out" of a problem, in order to ask the right questions, and explain complex issues in simple terms
• Not afraid to build a business case for change, you iterate everything
About ActiveCampaign:
We are a category-defining Customer Experience Automation Platform (CXA) that helps over 185,000 businesses in 170 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to 850+ pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful segmentation and personalization across social, email, messaging, chat, and text.
As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives here.
As one of the fastest-growing SaaS companies in the world, we are scaling rapidly to keep up with market demand. We are growing all of our teams and looking for people who share our values, deliver innovation frequently, and join us in our mission to grow our customer base from 185,000 today to millions. We have been ranked in Best Places to Work on Built In Chicago in 2023, a best workplace for remote employees by Quartz and received recognition as a great place to work across all of our regions, and continue to be globally recognized for our employee-centric culture here.
Perks and benefits:
ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. You can see more of the details here, but some of our most popular benefits include:
-Comprehensive health and wellness benefits (including no premiums for employees on our HSA plan, telehealth and tele-mental health, and access to the Calm app for meditation)
-Open paid time off
-Generous 401(k) matching with no vesting
-Generous stipend to outfit your remote office
-Access to life coaches via Modern Health
-Cool swag
ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.
Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members Show more details...
via Lever
posted_at: 10 days agoschedule_type: Full-time
The Lifecycle Email Marketing Manager at ActiveCampaign is a role that owns the end-to-end strategy, development, and performance of all email marketing. This includes messaging and copywriting, segmentation and targeting, design and development, testing and sending, reporting and analysis, and evolving the strategy to support the growth of the business. The ideal candidate will embrace iteration... and evolution as ActiveCampaign further develops
The Lifecycle Email Marketing Manager at ActiveCampaign is a role that owns the end-to-end strategy, development, and performance of all email marketing. This includes messaging and copywriting, segmentation and targeting, design and development, testing and sending, reporting and analysis, and evolving the strategy to support the growth of the business. The ideal candidate will embrace iteration... and evolution as ActiveCampaign further develops into a multi-product organization.
What your day could consist of:
• Build email strategy for all email campaigns across various ActiveCampaign segments
• Identify opportunities for segmented audiences to drive specific actions and conversions
• Develop a strategy for how email contributes to the holistic customer journey
• Analyze all emails to identify where broader messaging can be distributed to larger audiences in effective manners
• Redefine how standard monthly emails/newsletters and targeted conversion focused campaigns should operate
• Write the messaging, positioning, and copy, with a focus on conversions, for all emails
• Develop segmentation strategy with an understanding of which content will drive the highest conversions
• Design, develop, and create the end-to-end visual appearance and content of an email campaigns, in alignment with our brand standards and guidelines
• Further, experiment with design and content with A/B tests
• Ensure timely and quality delivery of all email campaigns, including quality assurance and control
• Report on, analyze, and monitor campaign performance, then implement self-identified areas for improve
• Continually monitor and iterate upon performance
• Stay on top of industry best practices for email deliverability, segmentation, automation, and customer experience
What is needed:
• 5+ years of email marketing experience
• Demonstrated experience with email marketing strategy and execution
• Proven track record of consistently delivering measurable results
• A deep comfort level with campaign analysis, measurement, reporting, and revenue impact
• Experience with an email marketing and marketing automation tool (like ActiveCampaign)
• HTML/CSS knowledge
• Self-starter who can execute in a fast paced, dynamic environment
• Bachelor’s Degree in marketing or related field preferred
About ActiveCampaign:
We are a category-defining Customer Experience Automation Platform (CXA) that helps over 185,000 businesses in 170 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to 850+ pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful segmentation and personalization across social, email, messaging, chat, and text.
As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives here.
As one of the fastest-growing SaaS companies in the world, we are scaling rapidly to keep up with market demand. We are growing all of our teams and looking for people who share our values, deliver innovation frequently, and join us in our mission to grow our customer base from 185,000 today to millions. We have been ranked in Best Places to Work on Built In Chicago in 2023, a best workplace for remote employees by Quartz and received recognition as a great place to work across all of our regions, and continue to be globally recognized for our employee-centric culture here.
Perks and benefits:
ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. You can see more of the details here, but some of our most popular benefits include:
-Comprehensive health and wellness benefits (including no premiums for employees on our HSA plan, telehealth and tele-mental health, and access to the Calm app for meditation)
-Open paid time off
-Generous 401(k) matching with no vesting
-Generous stipend to outfit your remote office
-Access to life coaches via Modern Health
-Cool swag
ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.
Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members Show more details...
What your day could consist of:
• Build email strategy for all email campaigns across various ActiveCampaign segments
• Identify opportunities for segmented audiences to drive specific actions and conversions
• Develop a strategy for how email contributes to the holistic customer journey
• Analyze all emails to identify where broader messaging can be distributed to larger audiences in effective manners
• Redefine how standard monthly emails/newsletters and targeted conversion focused campaigns should operate
• Write the messaging, positioning, and copy, with a focus on conversions, for all emails
• Develop segmentation strategy with an understanding of which content will drive the highest conversions
• Design, develop, and create the end-to-end visual appearance and content of an email campaigns, in alignment with our brand standards and guidelines
• Further, experiment with design and content with A/B tests
• Ensure timely and quality delivery of all email campaigns, including quality assurance and control
• Report on, analyze, and monitor campaign performance, then implement self-identified areas for improve
• Continually monitor and iterate upon performance
• Stay on top of industry best practices for email deliverability, segmentation, automation, and customer experience
What is needed:
• 5+ years of email marketing experience
• Demonstrated experience with email marketing strategy and execution
• Proven track record of consistently delivering measurable results
• A deep comfort level with campaign analysis, measurement, reporting, and revenue impact
• Experience with an email marketing and marketing automation tool (like ActiveCampaign)
• HTML/CSS knowledge
• Self-starter who can execute in a fast paced, dynamic environment
• Bachelor’s Degree in marketing or related field preferred
About ActiveCampaign:
We are a category-defining Customer Experience Automation Platform (CXA) that helps over 185,000 businesses in 170 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to 850+ pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful segmentation and personalization across social, email, messaging, chat, and text.
As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives here.
As one of the fastest-growing SaaS companies in the world, we are scaling rapidly to keep up with market demand. We are growing all of our teams and looking for people who share our values, deliver innovation frequently, and join us in our mission to grow our customer base from 185,000 today to millions. We have been ranked in Best Places to Work on Built In Chicago in 2023, a best workplace for remote employees by Quartz and received recognition as a great place to work across all of our regions, and continue to be globally recognized for our employee-centric culture here.
Perks and benefits:
ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. You can see more of the details here, but some of our most popular benefits include:
-Comprehensive health and wellness benefits (including no premiums for employees on our HSA plan, telehealth and tele-mental health, and access to the Calm app for meditation)
-Open paid time off
-Generous 401(k) matching with no vesting
-Generous stipend to outfit your remote office
-Access to life coaches via Modern Health
-Cool swag
ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.
Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members Show more details...
via Lever
posted_at: 16 days agoschedule_type: Full-time
The Referral Program Manager is responsible for supporting ActiveCampaign’s referral partner program and operational processes to ensure long-term program success. With a strategic mindset, strong execution and cross-functional collaboration, the RPM identifies key opportunities to broaden ActiveCampaign’s reach to new audiences and build GTM and operational initiatives to drive sustainable and... scalable growth.
What your day could consist
The Referral Program Manager is responsible for supporting ActiveCampaign’s referral partner program and operational processes to ensure long-term program success. With a strategic mindset, strong execution and cross-functional collaboration, the RPM identifies key opportunities to broaden ActiveCampaign’s reach to new audiences and build GTM and operational initiatives to drive sustainable and... scalable growth.
What your day could consist of:
• Program Activation — welcomes and onboards new referral partners (individual affiliates, networks, or agencies) to the program, leading to successful ongoing referrals from partners
• Partner communication and engagement — maintains open communication with partners, communicates important ActiveCampaign and program updates promptly, fosters community and ongoing engagement
• Program optimization — applies a disciplined and analytical approach to measure KPIs and outcomes, gains deep understanding of what’s working for partners and what resonates with end customers, using these insights and feedback to identify new opportunities that strengthen the program
• Consistently maintains program standards and enforces program policies, monitors overall program health and partner activities, identifies underperforming partners, driving remedial initiatives or terminating misaligned relationships
• Develops and drives joint go-to-market business plans with key referral partners, including quarterly business reviews to uncover opportunities for growth
• Advocates for partner feedback with appropriate teams to help inform design, creation, and implementation of referral resources
What is needed:
• 5 years of proven experience, minimum 3 years in SaaS, martech and CRM
• Previous experience in agency program management and growth marketing preferred
• Experience managing large and/or complex partnerships and programs, ability to identify and prioritize unique, high-impact initiatives, motivate and influence partners to deliver exceptional joint outcomes
• Strategic thinking balanced with strong operations mindset, creative problem solving and attention to detail
• Proactive and initiative within change and ambiguity
• Strong verbal and written communication skills
• Excellent interpersonal and presentation skills
• An entrepreneurial and ownership mindset
About ActiveCampaign:
We are a category-defining Customer Experience Automation Platform (CXA) that helps over 185,000 businesses in 170 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to 850+ pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful segmentation and personalization across social, email, messaging, chat, and text.
As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives here.
As one of the fastest-growing SaaS companies in the world, we are scaling rapidly to keep up with market demand. We are growing all of our teams and looking for people who share our values, deliver innovation frequently, and join us in our mission to grow our customer base from 185,000 today to millions. We have been ranked in Best Places to Work on Built In Chicago in 2023, a best workplace for remote employees by Quartz and received recognition as a great place to work across all of our regions, and continue to be globally recognized for our employee-centric culture here.
Perks and benefits:
ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. You can see more of the details here, but some of our most popular benefits include:
-Comprehensive health and wellness benefits (including no premiums for employees on our HSA plan, telehealth and tele-mental health, and access to the Calm app for meditation)
-Open paid time off
-Generous 401(k) matching with no vesting
-Generous stipend to outfit your remote office
-Access to life coaches via Modern Health
-Cool swag
ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.
Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members Show more details...
What your day could consist of:
• Program Activation — welcomes and onboards new referral partners (individual affiliates, networks, or agencies) to the program, leading to successful ongoing referrals from partners
• Partner communication and engagement — maintains open communication with partners, communicates important ActiveCampaign and program updates promptly, fosters community and ongoing engagement
• Program optimization — applies a disciplined and analytical approach to measure KPIs and outcomes, gains deep understanding of what’s working for partners and what resonates with end customers, using these insights and feedback to identify new opportunities that strengthen the program
• Consistently maintains program standards and enforces program policies, monitors overall program health and partner activities, identifies underperforming partners, driving remedial initiatives or terminating misaligned relationships
• Develops and drives joint go-to-market business plans with key referral partners, including quarterly business reviews to uncover opportunities for growth
• Advocates for partner feedback with appropriate teams to help inform design, creation, and implementation of referral resources
What is needed:
• 5 years of proven experience, minimum 3 years in SaaS, martech and CRM
• Previous experience in agency program management and growth marketing preferred
• Experience managing large and/or complex partnerships and programs, ability to identify and prioritize unique, high-impact initiatives, motivate and influence partners to deliver exceptional joint outcomes
• Strategic thinking balanced with strong operations mindset, creative problem solving and attention to detail
• Proactive and initiative within change and ambiguity
• Strong verbal and written communication skills
• Excellent interpersonal and presentation skills
• An entrepreneurial and ownership mindset
About ActiveCampaign:
We are a category-defining Customer Experience Automation Platform (CXA) that helps over 185,000 businesses in 170 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to 850+ pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful segmentation and personalization across social, email, messaging, chat, and text.
As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives here.
As one of the fastest-growing SaaS companies in the world, we are scaling rapidly to keep up with market demand. We are growing all of our teams and looking for people who share our values, deliver innovation frequently, and join us in our mission to grow our customer base from 185,000 today to millions. We have been ranked in Best Places to Work on Built In Chicago in 2023, a best workplace for remote employees by Quartz and received recognition as a great place to work across all of our regions, and continue to be globally recognized for our employee-centric culture here.
Perks and benefits:
ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. You can see more of the details here, but some of our most popular benefits include:
-Comprehensive health and wellness benefits (including no premiums for employees on our HSA plan, telehealth and tele-mental health, and access to the Calm app for meditation)
-Open paid time off
-Generous 401(k) matching with no vesting
-Generous stipend to outfit your remote office
-Access to life coaches via Modern Health
-Cool swag
ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.
Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members Show more details...
via AngelList
schedule_type: Full-timesalary: 40K–84K a year
ActiveCampaign is one of the fastest growing tech companies in Chicago revolutionizing marketing automation. Our software allows all of our users, the power to make smarter business decisions based on data-driven analytics.
Over the past couple of years, the buzz around our platform has been growing. On the marketing team especially, there is a sense of urgency to capitalize on that goodwill. To... excel here, you’ll need to be a driven, self-motivated
ActiveCampaign is one of the fastest growing tech companies in Chicago revolutionizing marketing automation. Our software allows all of our users, the power to make smarter business decisions based on data-driven analytics.
Over the past couple of years, the buzz around our platform has been growing. On the marketing team especially, there is a sense of urgency to capitalize on that goodwill. To... excel here, you’ll need to be a driven, self-motivated person who can produce great work, quickly.
We are currently seeking a talented Account Representative to help us discover, qualify and manage leads. This is an active selling role, where you should expect to be closing deals daily
What Your Day Could Consist of:
-Managing a pipeline of active deals from qualification to close
-Learn and communicate ActiveCampaign's product offerings to prospects and customers
-Consistently prospect and generate leads to maintain a full sales pipeline
-Exceed activity, pipeline and revenue goals monthly
-Consulting with prospects to determine the best solutions for their specific needs
-Conducting demos and/or discovery calls and successfully managing all phases of the selling process
What Is Needed:
-1-3 years of quota carrying experience, preferably in a SaaS solution selling environment
-Proven track record of successfully hitting or going above quota on a consistent basis
-Knowledge of the email & online marketing space
-Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment
-Self-motivated and driven attitude where you will work towards achieving new goals
-Excellent communication skills & the ability to relate to others
-Willingness to work closely with others in a collaborative manner
-Highly coachable, eager to learn and grow
-Strong technical aptitude and ability to communicate
-Bachelors degree or equivalent experience
At ActiveCampaign, we are committed to maintaining a culture that is inclusive and diverse. Our colleagues foster an environment that is warm, supportive, and helpful where we treat each other exceptionally well. We are looking to add curious, driven, and creative individuals to our team who are ready to grow with us!
ActiveCampaign focuses on Sales and Marketing, CRM, Small and Medium Businesses, Email, and Email Marketing. Their company has offices in Chicago. They have a large team that's between 501-1000 employees. To date, ActiveCampaign has raised $360M of funding; their latest round was closed on April 2021 at a valuation of $3B.
You can view their website at http://www.activecampaign.com or find them on Twitter, Facebook, and LinkedIn Show more details...
Over the past couple of years, the buzz around our platform has been growing. On the marketing team especially, there is a sense of urgency to capitalize on that goodwill. To... excel here, you’ll need to be a driven, self-motivated person who can produce great work, quickly.
We are currently seeking a talented Account Representative to help us discover, qualify and manage leads. This is an active selling role, where you should expect to be closing deals daily
What Your Day Could Consist of:
-Managing a pipeline of active deals from qualification to close
-Learn and communicate ActiveCampaign's product offerings to prospects and customers
-Consistently prospect and generate leads to maintain a full sales pipeline
-Exceed activity, pipeline and revenue goals monthly
-Consulting with prospects to determine the best solutions for their specific needs
-Conducting demos and/or discovery calls and successfully managing all phases of the selling process
What Is Needed:
-1-3 years of quota carrying experience, preferably in a SaaS solution selling environment
-Proven track record of successfully hitting or going above quota on a consistent basis
-Knowledge of the email & online marketing space
-Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment
-Self-motivated and driven attitude where you will work towards achieving new goals
-Excellent communication skills & the ability to relate to others
-Willingness to work closely with others in a collaborative manner
-Highly coachable, eager to learn and grow
-Strong technical aptitude and ability to communicate
-Bachelors degree or equivalent experience
At ActiveCampaign, we are committed to maintaining a culture that is inclusive and diverse. Our colleagues foster an environment that is warm, supportive, and helpful where we treat each other exceptionally well. We are looking to add curious, driven, and creative individuals to our team who are ready to grow with us!
ActiveCampaign focuses on Sales and Marketing, CRM, Small and Medium Businesses, Email, and Email Marketing. Their company has offices in Chicago. They have a large team that's between 501-1000 employees. To date, ActiveCampaign has raised $360M of funding; their latest round was closed on April 2021 at a valuation of $3B.
You can view their website at http://www.activecampaign.com or find them on Twitter, Facebook, and LinkedIn Show more details...
via Built In Chicago
schedule_type: Full-time
The Deal Desk Analyst will be joining the GTM Variable Compensation Strategy team to help support the overall deal to commissions lifecycle. This person will be responsible for Deal Validation and Rules of Engagement management for our Go To Market teams, including Marketing, Sales, Support, Success. Using our CRM, the Deal Desk Analyst will partner with Sales, Success, & Marketing for a seamless... deal validation process. This role collaborates
The Deal Desk Analyst will be joining the GTM Variable Compensation Strategy team to help support the overall deal to commissions lifecycle. This person will be responsible for Deal Validation and Rules of Engagement management for our Go To Market teams, including Marketing, Sales, Support, Success. Using our CRM, the Deal Desk Analyst will partner with Sales, Success, & Marketing for a seamless... deal validation process. This role collaborates cross functionally to help our Go To Market teams close and retain closed deals.
What your day could consist of:
• Own deal desk for our Go To Market teams; perform regular audits of validated deals
• Maintain automated upload sheets (ETLs) for regular data hygiene and workforce data population
• Own account review process where reps can dispute deals or escalate potential data issues
• Ensure all deals and exclusions are within set company guidelines
• Support all deal related questions and provide answers to the Go To Market and management teams via Jira ticketing system
• Can assist in contracting process that is required of Sales team
• Responsible for ensuring that Sales and contract data is accurate in CRM and other systems, partnering with cross-functional teams to reconcile downstream processes and reporting
• Report out on deal demographics each month; as well as identify areas of opportunity
• Maintain an agreed upon SLA on deal turnaround times
• Create best practices and efficiencies within team
• Evaluate rules of engagement periodically and suggest improvement measures
• Drive process and systems improvements related to deal validation and accounts for review process
• Work directly with internal teams to resolve roadblocks and enhance current processes
What is needed:
• Location: Chicago required
• 1+ years of experience in sales operations, deal desk or commissions-related role
• Experience working in a SaaS company
• Prior experience with Xactly and Workday is preferred but not required
• Knowledge of SaaS incentive plan structures (OTE, SPIFFs, Accelerators, etc.) is preferred
• Deal effectively with ambiguities and be able to manage multiple projects through completion, often under tight deadlines, with frequently changing priorities
• Superior written and verbal communication skills
• Attention to detail
• Expert spreadsheet creator
• Intellectual curiosity
• Ability to work in a fast-paced environment
• Bachelor's Degree
About ActiveCampaign:
We are a category-defining Customer Experience Automation Platform (CXA) that helps over 185,000 businesses in 170 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to 850+ pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful segmentation and personalization across social, email, messaging, chat, and text.
As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives here.
As one of the fastest-growing SaaS companies in the world, we are scaling rapidly to keep up with market demand. We are growing all of our teams and looking for people who share our values, deliver innovation frequently, and join us in our mission to grow our customer base from 185,000 today to millions. We have been ranked in Best Places to Work on Built In Chicago in 2023, a best workplace for remote employees by Quartz and received recognition as a great place to work across all of our regions, and continue to be globally recognized for our employee-centric culture here.
Perks and benefits:
ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. You can see more of the details here, but some of our most popular benefits include:
-Comprehensive health and wellness benefits (including no premiums for employees on our HSA plan, telehealth and tele-mental health, and access to the Calm app for meditation)
-Open paid time off
-Generous 401(k) matching with no vesting
-Generous stipend to outfit your remote office
-Access to life coaches via Modern Health
-Cool swag
ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.
Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members Show more details...
What your day could consist of:
• Own deal desk for our Go To Market teams; perform regular audits of validated deals
• Maintain automated upload sheets (ETLs) for regular data hygiene and workforce data population
• Own account review process where reps can dispute deals or escalate potential data issues
• Ensure all deals and exclusions are within set company guidelines
• Support all deal related questions and provide answers to the Go To Market and management teams via Jira ticketing system
• Can assist in contracting process that is required of Sales team
• Responsible for ensuring that Sales and contract data is accurate in CRM and other systems, partnering with cross-functional teams to reconcile downstream processes and reporting
• Report out on deal demographics each month; as well as identify areas of opportunity
• Maintain an agreed upon SLA on deal turnaround times
• Create best practices and efficiencies within team
• Evaluate rules of engagement periodically and suggest improvement measures
• Drive process and systems improvements related to deal validation and accounts for review process
• Work directly with internal teams to resolve roadblocks and enhance current processes
What is needed:
• Location: Chicago required
• 1+ years of experience in sales operations, deal desk or commissions-related role
• Experience working in a SaaS company
• Prior experience with Xactly and Workday is preferred but not required
• Knowledge of SaaS incentive plan structures (OTE, SPIFFs, Accelerators, etc.) is preferred
• Deal effectively with ambiguities and be able to manage multiple projects through completion, often under tight deadlines, with frequently changing priorities
• Superior written and verbal communication skills
• Attention to detail
• Expert spreadsheet creator
• Intellectual curiosity
• Ability to work in a fast-paced environment
• Bachelor's Degree
About ActiveCampaign:
We are a category-defining Customer Experience Automation Platform (CXA) that helps over 185,000 businesses in 170 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to 850+ pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful segmentation and personalization across social, email, messaging, chat, and text.
As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives here.
As one of the fastest-growing SaaS companies in the world, we are scaling rapidly to keep up with market demand. We are growing all of our teams and looking for people who share our values, deliver innovation frequently, and join us in our mission to grow our customer base from 185,000 today to millions. We have been ranked in Best Places to Work on Built In Chicago in 2023, a best workplace for remote employees by Quartz and received recognition as a great place to work across all of our regions, and continue to be globally recognized for our employee-centric culture here.
Perks and benefits:
ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. You can see more of the details here, but some of our most popular benefits include:
-Comprehensive health and wellness benefits (including no premiums for employees on our HSA plan, telehealth and tele-mental health, and access to the Calm app for meditation)
-Open paid time off
-Generous 401(k) matching with no vesting
-Generous stipend to outfit your remote office
-Access to life coaches via Modern Health
-Cool swag
ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.
Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members Show more details...
via Lever
posted_at: 18 days agoschedule_type: Full-time
At ActiveCampaign, Software Engineers work as part of a cross-functional product team in the design, implementation and maintenance of ActiveCampaign’s software product. In this role, you will collaborate with the team who performs full-stack engineering to design and build new features and capabilities while solving technical problems. In this role, you will join the Partner Platform Team that... builds and maintains our partner portal and APIs
At ActiveCampaign, Software Engineers work as part of a cross-functional product team in the design, implementation and maintenance of ActiveCampaign’s software product. In this role, you will collaborate with the team who performs full-stack engineering to design and build new features and capabilities while solving technical problems. In this role, you will join the Partner Platform Team that... builds and maintains our partner portal and APIs that empower hundreds of partners to manage thousands of customers’ accounts within the ActiveCampaign software.
What your day could consist of:
• Independently produce quality, tested code according to coding standards, best practices, architectural technical vision.
• Troubleshoot and debug large scale systems (user base of 50K+).
• Validate designs by building performance and load testing tools.
• Measure and optimize production systems.
• Collaborate with your team and other teams to build services and APIs that enable feature work across our engineering organization.
• Participate in code reviews, providing helpful feedback to your teammates.
• Support legacy and modern services and applications in the public cloud and deploy them through CI/CD practices.
Technical Environment:
• Front-end languages including: JavaScript, React, JQuery, and HTML
• Familiarity with PHP is a plus but not required
• Playwright for functional testing
• Develop responsive front end consuming REST APIs
• Tooling including: Gitlab, Vault, and Jira
What is needed:
• 3+ years of software engineering experience
• Technical degree or related experience in a software engineering role
• Proficient working ability in 1-2 of the languages and technologies listed
• Interest and experience in mentoring junior engineers
• Experience creating test plans, writing automated test suites or implement an automated test framework
• Proficiency on a given technology, domain or system, to the point of independent delivery
• Experience working in an Agile development environment
• Ability to participate in the team’s on-call rotation as a service owner
• Seeking candidates in Chicago or Indianapolis
About ActiveCampaign:
We are a category-defining Customer Experience Automation Platform (CXA) that helps over 185,000 businesses in 170 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to 850+ pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful segmentation and personalization across social, email, messaging, chat, and text.
As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives here.
As one of the fastest-growing SaaS companies in the world, we are scaling rapidly to keep up with market demand. We are growing all of our teams and looking for people who share our values, deliver innovation frequently, and join us in our mission to grow our customer base from 185,000 today to millions. We have been ranked in Best Places to Work on Built In Chicago in 2023, a best workplace for remote employees by Quartz and received recognition as a great place to work across all of our regions, and continue to be globally recognized for our employee-centric culture here.
Perks and benefits:
ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. You can see more of the details here, but some of our most popular benefits include:
-Comprehensive health and wellness benefits (including no premiums for employees on our HSA plan, telehealth and tele-mental health, and access to the Calm app for meditation)
-Open paid time off
-Generous 401(k) matching with no vesting
-Generous stipend to outfit your remote office
-Access to life coaches via Modern Health
-Cool swag
ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.
Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members Show more details...
What your day could consist of:
• Independently produce quality, tested code according to coding standards, best practices, architectural technical vision.
• Troubleshoot and debug large scale systems (user base of 50K+).
• Validate designs by building performance and load testing tools.
• Measure and optimize production systems.
• Collaborate with your team and other teams to build services and APIs that enable feature work across our engineering organization.
• Participate in code reviews, providing helpful feedback to your teammates.
• Support legacy and modern services and applications in the public cloud and deploy them through CI/CD practices.
Technical Environment:
• Front-end languages including: JavaScript, React, JQuery, and HTML
• Familiarity with PHP is a plus but not required
• Playwright for functional testing
• Develop responsive front end consuming REST APIs
• Tooling including: Gitlab, Vault, and Jira
What is needed:
• 3+ years of software engineering experience
• Technical degree or related experience in a software engineering role
• Proficient working ability in 1-2 of the languages and technologies listed
• Interest and experience in mentoring junior engineers
• Experience creating test plans, writing automated test suites or implement an automated test framework
• Proficiency on a given technology, domain or system, to the point of independent delivery
• Experience working in an Agile development environment
• Ability to participate in the team’s on-call rotation as a service owner
• Seeking candidates in Chicago or Indianapolis
About ActiveCampaign:
We are a category-defining Customer Experience Automation Platform (CXA) that helps over 185,000 businesses in 170 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to 850+ pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful segmentation and personalization across social, email, messaging, chat, and text.
As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives here.
As one of the fastest-growing SaaS companies in the world, we are scaling rapidly to keep up with market demand. We are growing all of our teams and looking for people who share our values, deliver innovation frequently, and join us in our mission to grow our customer base from 185,000 today to millions. We have been ranked in Best Places to Work on Built In Chicago in 2023, a best workplace for remote employees by Quartz and received recognition as a great place to work across all of our regions, and continue to be globally recognized for our employee-centric culture here.
Perks and benefits:
ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. You can see more of the details here, but some of our most popular benefits include:
-Comprehensive health and wellness benefits (including no premiums for employees on our HSA plan, telehealth and tele-mental health, and access to the Calm app for meditation)
-Open paid time off
-Generous 401(k) matching with no vesting
-Generous stipend to outfit your remote office
-Access to life coaches via Modern Health
-Cool swag
ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.
Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members Show more details...
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