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Most recent job postings at Agoda
via LinkedIn
posted_at: 2 days agoschedule_type: Full-time
About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate... through a culture of experimentation and ownership, enhancing
About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate... through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
The Domain of Product
We’re creating compelling experiences for our millions of customers, whether bookers on our all-in-one shop experience, or properties who would like to manage their business on our platform. The Agoda Product team is building technology to scale and build experiences to be the leading Online Travel Agency, where our customers can come to shop for experiences across hotels, flights, packages, and activities to do at their preferred destinations, and our business partners can come to serve their inventory to the widest possible audience.
Get to Know our Team:
The Agoda Product Team is a diverse group of UX researchers, product designers, product managers, and content creators, that help to build Agoda’s products from our home office in Bangkok. Being a product-driven company, our UX researchers constantly partner with product managers, designers and engineers to understand our customer’s problems and inform on existing and future features. If you would like to work in a team that’s small enough to be scrappy and hands on, yet big enough to influence massive change and product strategy, this is the place and time to do it. Be a part of Agoda’s Product Team and unlock the world for our travelers.
Qualifications:
• Bachelor/Master in Computer Science, Human Computer Interaction, Information Science, Psychology, Social Science, or any related field
• 12:17 years of relevant experience in consumer-facing business domains
• You are very comfortable with planning, scoping, conducting, analyzing and communicating research
• Experience with qualitative and user-centered design methods (individual and group interviews, diary studies, direct observation, think-aloud usability testing, etc.)
• Experience with quantitative research (metrics, survey design, response effects, sampling, crosstabs, and statistical concepts, etc.)
• Experience in evaluating, negotiating, and working with external research vendors
• Be able to describe user problems and business opportunities to a variety of stakeholders by leveraging both quantitative and qualitative data
• Experience in leading and managing teams of user researchers
• You are able to demonstrate critical thinking beyond business requests
• You are a great storyteller and communicator, able to speak fluently to business people, designers, engineers and other stakeholders (in English)
• You enjoy collaborative work in a dynamic, data-driven and creative environment
Responsibilities:
You will be responsible for the functioning and outcomes of the network of User Experience Researchers at Agoda. You will strategize how the Research function works at Agoda, plan and execute against hiring requirements, facilitate researcher skill development, and bring visibility to leadership on the most strategic issues in user experience on Agoda products. Key activities and skills required for the role will include:
• Collaborating with Product vertical leaders to understand research needs, and work cross-functionally with multiple stakeholders including data scientists, engineering and partner service managers to discover user pain points
• Guide UX Researchers in defining research questions and selecting appropriate methods of data collection to deliver stakeholder-relevant value at any stage of business
• Developing budgets and timelines for the User Research function
• Supporting UX researchers in evaluating research opportunities, e.g. determining the importance, urgency, and impact for team
• Developing strategic research activities and insights to answer key business questions effectively and efficiently
• Communicating with leadership effectively to highlight critical user issues that demand strategic attention
• Managing through ambiguity, work autonomously, and multitasking in a fast paced environment
• Adopting and adapting well-established methods according to product/project situations, and innovating new methods that scale
• Building and delivering developmental goals for User Researchers to enable skills growth
• Researching, evaluating and executing opportunities to increase Research effectiveness and efficiency, including technology, tools and external vendors
• Support Researchers in reasonably challenging details of inbound research requests, and proposing solid research solutions
#seattle #sanfrancisco #beijing #newyork #london #bangkok #singapore #chicago #hongkong #singapore #berlin #shanghai #losangeles #boston #austin #toronto #luxembourg #munich #oslo #copenhagen #stockholm #helsinki #brussels #hamburg #stuttgart #taipei #hamburg #stuttgart #dublin #telaviv #sydney #melbourne #perth #vancouver #montreal #prague #paris #dublin #telaviv #milan #rome #tokyo #osaka #lisbon #amsterdam #russia #ukraine
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy .
To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes Show more details...
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate... through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
The Domain of Product
We’re creating compelling experiences for our millions of customers, whether bookers on our all-in-one shop experience, or properties who would like to manage their business on our platform. The Agoda Product team is building technology to scale and build experiences to be the leading Online Travel Agency, where our customers can come to shop for experiences across hotels, flights, packages, and activities to do at their preferred destinations, and our business partners can come to serve their inventory to the widest possible audience.
Get to Know our Team:
The Agoda Product Team is a diverse group of UX researchers, product designers, product managers, and content creators, that help to build Agoda’s products from our home office in Bangkok. Being a product-driven company, our UX researchers constantly partner with product managers, designers and engineers to understand our customer’s problems and inform on existing and future features. If you would like to work in a team that’s small enough to be scrappy and hands on, yet big enough to influence massive change and product strategy, this is the place and time to do it. Be a part of Agoda’s Product Team and unlock the world for our travelers.
Qualifications:
• Bachelor/Master in Computer Science, Human Computer Interaction, Information Science, Psychology, Social Science, or any related field
• 12:17 years of relevant experience in consumer-facing business domains
• You are very comfortable with planning, scoping, conducting, analyzing and communicating research
• Experience with qualitative and user-centered design methods (individual and group interviews, diary studies, direct observation, think-aloud usability testing, etc.)
• Experience with quantitative research (metrics, survey design, response effects, sampling, crosstabs, and statistical concepts, etc.)
• Experience in evaluating, negotiating, and working with external research vendors
• Be able to describe user problems and business opportunities to a variety of stakeholders by leveraging both quantitative and qualitative data
• Experience in leading and managing teams of user researchers
• You are able to demonstrate critical thinking beyond business requests
• You are a great storyteller and communicator, able to speak fluently to business people, designers, engineers and other stakeholders (in English)
• You enjoy collaborative work in a dynamic, data-driven and creative environment
Responsibilities:
You will be responsible for the functioning and outcomes of the network of User Experience Researchers at Agoda. You will strategize how the Research function works at Agoda, plan and execute against hiring requirements, facilitate researcher skill development, and bring visibility to leadership on the most strategic issues in user experience on Agoda products. Key activities and skills required for the role will include:
• Collaborating with Product vertical leaders to understand research needs, and work cross-functionally with multiple stakeholders including data scientists, engineering and partner service managers to discover user pain points
• Guide UX Researchers in defining research questions and selecting appropriate methods of data collection to deliver stakeholder-relevant value at any stage of business
• Developing budgets and timelines for the User Research function
• Supporting UX researchers in evaluating research opportunities, e.g. determining the importance, urgency, and impact for team
• Developing strategic research activities and insights to answer key business questions effectively and efficiently
• Communicating with leadership effectively to highlight critical user issues that demand strategic attention
• Managing through ambiguity, work autonomously, and multitasking in a fast paced environment
• Adopting and adapting well-established methods according to product/project situations, and innovating new methods that scale
• Building and delivering developmental goals for User Researchers to enable skills growth
• Researching, evaluating and executing opportunities to increase Research effectiveness and efficiency, including technology, tools and external vendors
• Support Researchers in reasonably challenging details of inbound research requests, and proposing solid research solutions
#seattle #sanfrancisco #beijing #newyork #london #bangkok #singapore #chicago #hongkong #singapore #berlin #shanghai #losangeles #boston #austin #toronto #luxembourg #munich #oslo #copenhagen #stockholm #helsinki #brussels #hamburg #stuttgart #taipei #hamburg #stuttgart #dublin #telaviv #sydney #melbourne #perth #vancouver #montreal #prague #paris #dublin #telaviv #milan #rome #tokyo #osaka #lisbon #amsterdam #russia #ukraine
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy .
To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes Show more details...
via LinkedIn
posted_at: 2 days agoschedule_type: Full-time
About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate... through a culture of experimentation and ownership, enhancing
About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate... through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
Get to Know our Team
Agoda ha s several teams in front-end focusing on different aspects of our products including accommodations, flights, payments, marketing, post-booking services, and more. Agoda’s marketplace is the world. We build localized and optimized user experiences at scale on every major internet platform . These include our mobile websites, native apps, and desktop sites. We hire people from around the world who have a passion for using technology to create and implement the best user experiences. Our front-end teams work on building user interfaces and integrating them with our back – end services to provide a seamless user experience. Our products are always evolving and under experimentation ; w e accomplish this by having a modularized approach, a utomating everything we can and optimizing our continuous delivery processes . By embracing data-driven practices and measuring our results, we foster a culture of innovation and constant improvement in our work.
We are looking for technical leaders like you who are passionate about their craft, thrive in a collaborative environment, and are driven to deliver high-quality solutions with a strong sense of ownership to push the boundaries of technology. Join our team and be part of a company that values innovation, encourages professional growth, and fosters a supportive and inclusive work culture.
The Opportunity
Lead / Staff engineer is the key role in our technology organization working together with individual contributors and senior leadership. Our lead engineers are heavily involved in the hiring and mentoring process and are the go-to people who design and implement new systems and components. We are looking for people who are passionate to take on more responsibility and driving major architectural changes in Agoda. It’s expected from you in this role as Lead / Staff engineer to push Agoda forward technically by adopting new technologies and setting higher standards.
In this Role, you’ll get to:
• Maintain ownership and responsibility of mission critical systems.
• Be hands on – build high volume platforms using cutting-edge technologies like React , C# and Kotlin
• Mentor and coach other software engineers
• Be a major contributor to our agile and scrum practices and perform code reviews on the systems your teams own
• Design and lead crucial technical projects and initiatives cross teams and departments
• Stay on the leading edge of technical know-how , industry trends and drive technical
What you’ll Need to Succeed:
• Ove rall 5+ years of experience in front-end development. At least 3 + years of experience in developing web applications in client-side frameworks such as React, Angular, VueJS, etc.
• B.S. in Computer Science or quantitative field; M.S. optional
• Working experience with agile, analytics, A/B testing, GIT Flow
• Excellent HTML/CSS skills – you understand not only how to build the data, but how to make it look great too
• 3 + years’ experience developing performance-critical applications that run in a production environment using one of the backend languages/frameworks such as .NET, Java, Scala, Kotlin, Rust, NodeJS, Go or Python
• Excellent understanding of the JavaScript language and ecosystem including front-end build tools (Webpack, Babel) and package managers (npm, Yarn)
• Experience in all aspects of client-side performance optimization
• Ability to guide the team on best frontend practices
• Experience mentoring junior engineers to help them unleash their full potential
• Great communication and coordination skills
• Excellent analytical thinking and problem-solving skills
• You have a good command of the English language
It’s Great if you have:
• Knowledge in physical architecture at scale, building resilient, no single point of failures, highly available solutions
• Strong experience in all aspects of client-side performance optimization
• Proficiency in modern coding and design practices. For example, Clean Code, SOLID principals, and TDD
• Working Experience with Containers and Dockerization , also K8S is a plus
• Experience working on an app or internet company that is at scale with large numbers of users and transactions per second
• E xperience working in a data driven company with experience analyzing and working with Big Data
• Experience leading teams and greenfield projects solving large system problems
• Experience working on global projects serving world markets with distributed data centers and localization of the front end and data
This position is based in Bangkok, Thailand (Relocation Provided)
#sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #tokyo #osaka #kualalumpur #amsterdam #oslo #manila #warsaw #krakow #bucharest #moscow #saintpetersburg #capetown #johannesburg #seoul #barcelona #madrid #stockholm #zurich #taipei #bangkok #Phuket #istanbul #london #manchester #liverpool #edinburgh #kiev #hcmc #hanoi #wroclaw #poznan #katowice #rio #salvador #IT #ENG #4
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy .
To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes Show more details...
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate... through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
Get to Know our Team
Agoda ha s several teams in front-end focusing on different aspects of our products including accommodations, flights, payments, marketing, post-booking services, and more. Agoda’s marketplace is the world. We build localized and optimized user experiences at scale on every major internet platform . These include our mobile websites, native apps, and desktop sites. We hire people from around the world who have a passion for using technology to create and implement the best user experiences. Our front-end teams work on building user interfaces and integrating them with our back – end services to provide a seamless user experience. Our products are always evolving and under experimentation ; w e accomplish this by having a modularized approach, a utomating everything we can and optimizing our continuous delivery processes . By embracing data-driven practices and measuring our results, we foster a culture of innovation and constant improvement in our work.
We are looking for technical leaders like you who are passionate about their craft, thrive in a collaborative environment, and are driven to deliver high-quality solutions with a strong sense of ownership to push the boundaries of technology. Join our team and be part of a company that values innovation, encourages professional growth, and fosters a supportive and inclusive work culture.
The Opportunity
Lead / Staff engineer is the key role in our technology organization working together with individual contributors and senior leadership. Our lead engineers are heavily involved in the hiring and mentoring process and are the go-to people who design and implement new systems and components. We are looking for people who are passionate to take on more responsibility and driving major architectural changes in Agoda. It’s expected from you in this role as Lead / Staff engineer to push Agoda forward technically by adopting new technologies and setting higher standards.
In this Role, you’ll get to:
• Maintain ownership and responsibility of mission critical systems.
• Be hands on – build high volume platforms using cutting-edge technologies like React , C# and Kotlin
• Mentor and coach other software engineers
• Be a major contributor to our agile and scrum practices and perform code reviews on the systems your teams own
• Design and lead crucial technical projects and initiatives cross teams and departments
• Stay on the leading edge of technical know-how , industry trends and drive technical
What you’ll Need to Succeed:
• Ove rall 5+ years of experience in front-end development. At least 3 + years of experience in developing web applications in client-side frameworks such as React, Angular, VueJS, etc.
• B.S. in Computer Science or quantitative field; M.S. optional
• Working experience with agile, analytics, A/B testing, GIT Flow
• Excellent HTML/CSS skills – you understand not only how to build the data, but how to make it look great too
• 3 + years’ experience developing performance-critical applications that run in a production environment using one of the backend languages/frameworks such as .NET, Java, Scala, Kotlin, Rust, NodeJS, Go or Python
• Excellent understanding of the JavaScript language and ecosystem including front-end build tools (Webpack, Babel) and package managers (npm, Yarn)
• Experience in all aspects of client-side performance optimization
• Ability to guide the team on best frontend practices
• Experience mentoring junior engineers to help them unleash their full potential
• Great communication and coordination skills
• Excellent analytical thinking and problem-solving skills
• You have a good command of the English language
It’s Great if you have:
• Knowledge in physical architecture at scale, building resilient, no single point of failures, highly available solutions
• Strong experience in all aspects of client-side performance optimization
• Proficiency in modern coding and design practices. For example, Clean Code, SOLID principals, and TDD
• Working Experience with Containers and Dockerization , also K8S is a plus
• Experience working on an app or internet company that is at scale with large numbers of users and transactions per second
• E xperience working in a data driven company with experience analyzing and working with Big Data
• Experience leading teams and greenfield projects solving large system problems
• Experience working on global projects serving world markets with distributed data centers and localization of the front end and data
This position is based in Bangkok, Thailand (Relocation Provided)
#sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #tokyo #osaka #kualalumpur #amsterdam #oslo #manila #warsaw #krakow #bucharest #moscow #saintpetersburg #capetown #johannesburg #seoul #barcelona #madrid #stockholm #zurich #taipei #bangkok #Phuket #istanbul #london #manchester #liverpool #edinburgh #kiev #hcmc #hanoi #wroclaw #poznan #katowice #rio #salvador #IT #ENG #4
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy .
To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes Show more details...
via LinkedIn
posted_at: 6 days agoschedule_type: Full-time
About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate... through a culture of experimentation and ownership, enhancing
About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate... through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
Agoda’s Customer Experience Group (CEG) is a 1,700+ strong organization spread globally across 8 countries providing multi-channel and multi-language contact center support to its customers post sale. It is an exciting time for CEG as it evolves and grows with market demand and product changes.
This role is responsible for leading the customer service teams supporting English Language team as they provide support to customers across voice, email, chat, and back-office activities. This position is based in Kuala Lumpur, Malaysia.
The Manager of Customer Experience Group provides vision, leadership, and guidance to each team leader and associates in the key operating areas through performance and goal setting. Effectively communicates with team, developing a climate in which information is shared openly. Clearly defines team goals and expectations. Develops tactical plans to reach these goals. This role requires a high level of personal and professional skills associated with running global operations teams. First and foremost, this is a people leader role and enabling local teams to be successful is core to the role. In addition to being a brilliant people leader and communicator, the ideal candidate will bring a vision, a sense of curiosity, a passion for travel, keen analytical skills, a tech-centric mindset, and a willingness to lead by example.
Responsibilities
• Identifies operational issues affecting the team and credibly explains this with the use of relevant data to customer service leaders along with recommendations that consider overall business impact (such as cost, service levels, team engagement)
• Understands key drivers of SLA performance and recommends structural adjustments to customer service leaders and enablement teams to ensure team resources are optimally utilized
• Understand call routing strategies, good understanding of metrics used to evaluate call center performance, familiar with principles of workforce management (understanding how to ensure sufficient workforce availability and levers to influence workforce availability), basic process improvement
• Takes ownership to understand how changes outside the team (g., new suppliers, changes to SOP, new product lines ) will impact team and prepares team well for this through combination of large group meetings and effective 1-on-1 coaching
• Understands the key drivers of customer satisfaction & dissatisfaction and works with customer service leaders to address customer dissatisfaction and implement self-healing processes where possible
• Regularly review customer feedback and QA insights to help educate teams about Agoda products and services as well as identify customer handling improvement opportunities
• Invests energy to inspire, coach, mentor, and develop emerging customer service leaders so we develop individuals as well as organizational resilience
• Raises the bar on talent through serving as faculty in internal learning programs, or helping inform development of new L&D programs, or helping to attract credible external talent
• Creates a positive team culture, employee engagement where teams understand and live Agoda values, particularly around taking ownership and striving to be their best
• Ensures teams “get the right results, the right way”; goes beyond numerical team SLA achievement to build an ethical team culture
Qualifications
• Significant customer service and leadership experience are essential
• Strong background in multi-channel Contact Center / BPO operations: demonstrated experience in scaling leadership roles
• Excellent verbal and written communication skills in English.
• Knowledge of PC applications / tech savvy
• Excellent listening skills, critical-thinker, and problem solver with attention to detail
• Excellent personal and interpersonal skills to interact with a variety of individuals, including building strong partnerships with other departments
• Must be able to handle multiple projects and effectively manage different timelines
• Must be an assertive team player with high energy to work in fast-paced environment
• Ability to work with very minimal guidance or supervision in a time critical environment.
• Strong time management skill.
• Must have a strong track record of evaluating, analyzing, implementing, leading, and monitoring effective and efficient processes to proactively improve center efficiency and staff performance.
• Must be able to handle multiple projects and effectively manage different timelines.
#sanfrancisco #sanjose #losangeles #sandiego #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #dallas #houston #seattle #sydney #melbourne #shanghai #beijing #hongkong #budapest #dublin #tokyo #osaka #kualalumpur #malta #amsterdam #oslo #manila #warsaw #moscow #saintpetersburg #singapore #seoul #taipei #bangkok #Phuket #istanbul #london #manchester #liverpool #edinburgh #hcmc #hanoi #newdelhi #bangalore #yokohama
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy .
To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes Show more details...
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate... through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
Agoda’s Customer Experience Group (CEG) is a 1,700+ strong organization spread globally across 8 countries providing multi-channel and multi-language contact center support to its customers post sale. It is an exciting time for CEG as it evolves and grows with market demand and product changes.
This role is responsible for leading the customer service teams supporting English Language team as they provide support to customers across voice, email, chat, and back-office activities. This position is based in Kuala Lumpur, Malaysia.
The Manager of Customer Experience Group provides vision, leadership, and guidance to each team leader and associates in the key operating areas through performance and goal setting. Effectively communicates with team, developing a climate in which information is shared openly. Clearly defines team goals and expectations. Develops tactical plans to reach these goals. This role requires a high level of personal and professional skills associated with running global operations teams. First and foremost, this is a people leader role and enabling local teams to be successful is core to the role. In addition to being a brilliant people leader and communicator, the ideal candidate will bring a vision, a sense of curiosity, a passion for travel, keen analytical skills, a tech-centric mindset, and a willingness to lead by example.
Responsibilities
• Identifies operational issues affecting the team and credibly explains this with the use of relevant data to customer service leaders along with recommendations that consider overall business impact (such as cost, service levels, team engagement)
• Understands key drivers of SLA performance and recommends structural adjustments to customer service leaders and enablement teams to ensure team resources are optimally utilized
• Understand call routing strategies, good understanding of metrics used to evaluate call center performance, familiar with principles of workforce management (understanding how to ensure sufficient workforce availability and levers to influence workforce availability), basic process improvement
• Takes ownership to understand how changes outside the team (g., new suppliers, changes to SOP, new product lines ) will impact team and prepares team well for this through combination of large group meetings and effective 1-on-1 coaching
• Understands the key drivers of customer satisfaction & dissatisfaction and works with customer service leaders to address customer dissatisfaction and implement self-healing processes where possible
• Regularly review customer feedback and QA insights to help educate teams about Agoda products and services as well as identify customer handling improvement opportunities
• Invests energy to inspire, coach, mentor, and develop emerging customer service leaders so we develop individuals as well as organizational resilience
• Raises the bar on talent through serving as faculty in internal learning programs, or helping inform development of new L&D programs, or helping to attract credible external talent
• Creates a positive team culture, employee engagement where teams understand and live Agoda values, particularly around taking ownership and striving to be their best
• Ensures teams “get the right results, the right way”; goes beyond numerical team SLA achievement to build an ethical team culture
Qualifications
• Significant customer service and leadership experience are essential
• Strong background in multi-channel Contact Center / BPO operations: demonstrated experience in scaling leadership roles
• Excellent verbal and written communication skills in English.
• Knowledge of PC applications / tech savvy
• Excellent listening skills, critical-thinker, and problem solver with attention to detail
• Excellent personal and interpersonal skills to interact with a variety of individuals, including building strong partnerships with other departments
• Must be able to handle multiple projects and effectively manage different timelines
• Must be an assertive team player with high energy to work in fast-paced environment
• Ability to work with very minimal guidance or supervision in a time critical environment.
• Strong time management skill.
• Must have a strong track record of evaluating, analyzing, implementing, leading, and monitoring effective and efficient processes to proactively improve center efficiency and staff performance.
• Must be able to handle multiple projects and effectively manage different timelines.
#sanfrancisco #sanjose #losangeles #sandiego #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #dallas #houston #seattle #sydney #melbourne #shanghai #beijing #hongkong #budapest #dublin #tokyo #osaka #kualalumpur #malta #amsterdam #oslo #manila #warsaw #moscow #saintpetersburg #singapore #seoul #taipei #bangkok #Phuket #istanbul #london #manchester #liverpool #edinburgh #hcmc #hanoi #newdelhi #bangalore #yokohama
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy .
To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes Show more details...
via LinkedIn
posted_at: 7 days agoschedule_type: Full-time
About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate... through a culture of experimentation and ownership, enhancing
About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate... through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
Get to Know our Team:
Strategy & Analytics is fast growing and dynamic team within Strategic Partnerships department of Agoda. Strategic Partnerships is responsible for developing and scaling a range of marketing solutions for accommodation partners focusing on growth, visibility and conversion, as well as advertising and display marketing solutions for businesses and travel organizations. The Strategic & Analytics team scope includes profitability optimization, target setting, KPI management, data analytics and business strategy.
The role is BANGKOK-BASED, RELOCATION PROVIDED
Key Areas of Focus:
In this role, you’ll get to work on:
Strategy :
Identify growth opportunities and prioritize investment areas for Strategic Partnership (SP) Business Unit team based on analytical insights, industry trends, and changing competitive landscape. Align Strategic Partnerships initiatives with Booking Holdings mission and Agoda strategy.
Data Analytics :
Oversee SP data infrastructure to ensure data availability, accuracy, completeness, and timeliness. Design, manage, and oversee the maintenance of data tools to support decision making.
Leverage data & tools to analyze SP performance and identify appropriate levers to improve performance.
Performance management and experiments :
Design, maintain and optimize a performance management system for the Business Unit, including a large team of account managers.
Preparing updates on business performance, proposals, and recommendations to senior management and C-suite.
Optimize pricing strategy and make decisions based on A/B experiments.
Cross-functional projects :
Work with different teams inside SP BU (verticals, markets, operations, etc.) and outside of SP BU (product, marketing, supply, etc.) to drive initiatives.
Facilitate the merger efforts of Agoda & Booking.com Strategic Partnerships teams and drive the integration effort to realize synergies from the new combined structure
What you’ll Need to Succeed:
• Minimum of 6 years of total experience with Consulting, Data Analytics, Strategy, Business Development, Program Management or other relevant fields
• Proven ability to leverage analytics and quantitative methods to break down ambiguous problems and come up with recommendations
• Growth mindset and excited to work on a variety of functional areas
• Entrepreneurial and not afraid to be hands-on on the work
• Experience working in a fast-paced and high growth environment
• Excellent communication skills (both verbal and written in English)
• Strong project management skills with proven ability to work well with stakeholders across teams
It’s Great if you have:
• Ability to write in SQL a plus, or willingness to learn
• Ability to use Tableau a plus, or willingness to learn
• Bachelor’s degree in Analytics, Statistics, Computer Science, Economics, Engineering, Mathematics, a plus
• Master’s degree or MBA specializing in analytics a plus
#ANLS #CNSL #STRA #4 #seattle #sanfrancisco #beijing #newyork #london #bangkok #chicago #hongkong #singapore #berlin #shanghai #losangeles #boston #austin #toronto #luxembourg #munich #oslo #copenhagen #stockholm #helsinki #brussels #hamburg #stuttgart #taipei #hamburg #stuttgart #dublin #telaviv #sydney #melbourne #perth #vancouver #montreal #prague #paris #dublin #telaviv #milan #rome #tokyo #osaka #lisbon #amsterdam #moscow #saintpetersburg #frankfurt #shenzhen #istanbul #dubai #kiev #seoul
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy .
To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes Show more details...
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate... through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
Get to Know our Team:
Strategy & Analytics is fast growing and dynamic team within Strategic Partnerships department of Agoda. Strategic Partnerships is responsible for developing and scaling a range of marketing solutions for accommodation partners focusing on growth, visibility and conversion, as well as advertising and display marketing solutions for businesses and travel organizations. The Strategic & Analytics team scope includes profitability optimization, target setting, KPI management, data analytics and business strategy.
The role is BANGKOK-BASED, RELOCATION PROVIDED
Key Areas of Focus:
In this role, you’ll get to work on:
Strategy :
Identify growth opportunities and prioritize investment areas for Strategic Partnership (SP) Business Unit team based on analytical insights, industry trends, and changing competitive landscape. Align Strategic Partnerships initiatives with Booking Holdings mission and Agoda strategy.
Data Analytics :
Oversee SP data infrastructure to ensure data availability, accuracy, completeness, and timeliness. Design, manage, and oversee the maintenance of data tools to support decision making.
Leverage data & tools to analyze SP performance and identify appropriate levers to improve performance.
Performance management and experiments :
Design, maintain and optimize a performance management system for the Business Unit, including a large team of account managers.
Preparing updates on business performance, proposals, and recommendations to senior management and C-suite.
Optimize pricing strategy and make decisions based on A/B experiments.
Cross-functional projects :
Work with different teams inside SP BU (verticals, markets, operations, etc.) and outside of SP BU (product, marketing, supply, etc.) to drive initiatives.
Facilitate the merger efforts of Agoda & Booking.com Strategic Partnerships teams and drive the integration effort to realize synergies from the new combined structure
What you’ll Need to Succeed:
• Minimum of 6 years of total experience with Consulting, Data Analytics, Strategy, Business Development, Program Management or other relevant fields
• Proven ability to leverage analytics and quantitative methods to break down ambiguous problems and come up with recommendations
• Growth mindset and excited to work on a variety of functional areas
• Entrepreneurial and not afraid to be hands-on on the work
• Experience working in a fast-paced and high growth environment
• Excellent communication skills (both verbal and written in English)
• Strong project management skills with proven ability to work well with stakeholders across teams
It’s Great if you have:
• Ability to write in SQL a plus, or willingness to learn
• Ability to use Tableau a plus, or willingness to learn
• Bachelor’s degree in Analytics, Statistics, Computer Science, Economics, Engineering, Mathematics, a plus
• Master’s degree or MBA specializing in analytics a plus
#ANLS #CNSL #STRA #4 #seattle #sanfrancisco #beijing #newyork #london #bangkok #chicago #hongkong #singapore #berlin #shanghai #losangeles #boston #austin #toronto #luxembourg #munich #oslo #copenhagen #stockholm #helsinki #brussels #hamburg #stuttgart #taipei #hamburg #stuttgart #dublin #telaviv #sydney #melbourne #perth #vancouver #montreal #prague #paris #dublin #telaviv #milan #rome #tokyo #osaka #lisbon #amsterdam #moscow #saintpetersburg #frankfurt #shenzhen #istanbul #dubai #kiev #seoul
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy .
To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes Show more details...
via LinkedIn
posted_at: 5 days agoschedule_type: Full-time
About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing
About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
Get To Know The Team:
The Performance Marketing Team of Agoda is a world leader in online marketing. This department is highly data-driven and focused on developing at-scale marketing programs that improve the lifetime value of Agoda customers through measurable marketing programs and channels. The team is a blend of the best analysts, marketing strategists, and data scientists in the world. The marketing leadership at Agoda has deep experience in data science, product... strategy, and other marketing fields and has built an organization that thrives on data, creative ideas, and technology. The Performance Marketing Team also fosters a great learning environment. You will be able to learn and grow by working closely with experts from a variety of backgrounds from all over the world.
Due to continued expansion, there are multiple analyst roles within the marketing team across different marketing channels. While the scope will vary depending on these channels, here are some examples:
• Experimentation and optimizing campaign performance: Experiment with ads/campaign structures and bidding& pricing strategies on partners such as Google, Bing, TripAdvisor, Trivago, and other search engines. Adapt to new product features and roll out changes from successful tests.
• Modeling: Analyze vast amounts of data generated by experiments, develop predictive models using data science techniques (e.g. understanding the impact on bookings from large-scale TV campaigns or demand elasticity from pricing optimization), and liaise with product teams on an implementation roadmap
• Reporting, analysis, and insights: Building dashboards to track performance, derive insights, understand growth levers, and communicate recommendations via presentations to stakeholders
What you’ll Need to Succeed:
• Bachelor’s degree or higher from top university in a quantitative subject e.g. computer science, mathematics, engineering business, science, or relevant field of study
• 0 to 4 years experience in data crunching from top-tier consulting, investment banking, private equity or strategy/business role for a fast-growing global tech company
• Experience in one or more data analysis packages or databases, e.g. SQL, SAS, R, SPSS, Python, VBA and visualization tools, e.g. Tableau, Power BI, etc.
• Excellent verbal and written communication skills in English
• Ability to move fast and be efficient, making decisions on objective data evidence
• Innate desire to take ownership, make an impact and influence outcomes
• Excellent organizational skills, attention to detail and ability to work independently
It’s Great if you Have:
• Experience in digital marketing or e-commerce
• Experience with A/B testing and other testing metrics
• Strong presentation and negotiation skills
#STRA#ANLS#MRKT#3 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #washdc #tirana #yerevan #sydney #melbourne #perth #vienna #graz #linz #baku #minsk #brussels #antwerp #ghent #charleroi #liege #saopaolo #sofia #toronto #vancouver #montreal #shanghai #beijing #shenzhen #zagreb #cyprus #prague #Brno #Ostrava #copenhagen #cairo #alexandria #giza #estonia #helsinki #paris #nice #marseille #rouen #lyon #toulouse #tbilisi #berlin #munich #hamburg #stuttgart #cologne #frankfurt #dusseldorf #dortmund #essen #Bremen #leipzig #dresden #hanover #nuremberg #athens #hongkong #budapest #bangalore #newdelhi #jakarta #bali #bandung #dublin #telaviv #milan #rome #naples #turin #palermo #venice #bologna #florence #tokyo #osaka #yokohama #nagoya #okinawa #fukuoka #sapporo #amman #irbid #riga #beirut #tripoli #vilnius #luxembourg #kualalumpur #malta #chisinau #amsterdam #oslo #jerusalem #manila #warsaw #krakow #sintra #lisbon #porto #braga #cascais #loures #amadora #almada #doha #alrayyan #bucharest #moscow #saintpetersburg #riyadh #jeddah #mecca #medina #belgrade #singapore #bratislava #capetown #johannesburg #seoul #barcelona #madrid #valencia #seville #bilbao #malaga #oviedo #alicante #laspalmas #zaragozbanga #stockholm #zurich #geneva #basel #taipei #tainan #taichung #kaohsiung #Phuket #bangkok #istanbul #ankara #izmir #dubai #abudhabi #sharjah #london #manchester #liverpool #edinburgh #kiev #hcmc #hanoi #sanaa #taiz #aden #gibraltar #marrakech #lodz #wroclaw #poznan #Gdansk #szczecin #bydgoszcz #lublin #katowice #rio #salvador #fortaleza #brasilia #belo #belem #manaus #curitiba #portoalegre #saoluis data representation data analysis SQL data analytics analytics python (programming language) data mining data science r (programming language) tableau analytical skills data visualization databases business analysis business intelligence (bi) microsoft sql server machine learning statistics power bi
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy .
To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes Show more details...
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
Get To Know The Team:
The Performance Marketing Team of Agoda is a world leader in online marketing. This department is highly data-driven and focused on developing at-scale marketing programs that improve the lifetime value of Agoda customers through measurable marketing programs and channels. The team is a blend of the best analysts, marketing strategists, and data scientists in the world. The marketing leadership at Agoda has deep experience in data science, product... strategy, and other marketing fields and has built an organization that thrives on data, creative ideas, and technology. The Performance Marketing Team also fosters a great learning environment. You will be able to learn and grow by working closely with experts from a variety of backgrounds from all over the world.
Due to continued expansion, there are multiple analyst roles within the marketing team across different marketing channels. While the scope will vary depending on these channels, here are some examples:
• Experimentation and optimizing campaign performance: Experiment with ads/campaign structures and bidding& pricing strategies on partners such as Google, Bing, TripAdvisor, Trivago, and other search engines. Adapt to new product features and roll out changes from successful tests.
• Modeling: Analyze vast amounts of data generated by experiments, develop predictive models using data science techniques (e.g. understanding the impact on bookings from large-scale TV campaigns or demand elasticity from pricing optimization), and liaise with product teams on an implementation roadmap
• Reporting, analysis, and insights: Building dashboards to track performance, derive insights, understand growth levers, and communicate recommendations via presentations to stakeholders
What you’ll Need to Succeed:
• Bachelor’s degree or higher from top university in a quantitative subject e.g. computer science, mathematics, engineering business, science, or relevant field of study
• 0 to 4 years experience in data crunching from top-tier consulting, investment banking, private equity or strategy/business role for a fast-growing global tech company
• Experience in one or more data analysis packages or databases, e.g. SQL, SAS, R, SPSS, Python, VBA and visualization tools, e.g. Tableau, Power BI, etc.
• Excellent verbal and written communication skills in English
• Ability to move fast and be efficient, making decisions on objective data evidence
• Innate desire to take ownership, make an impact and influence outcomes
• Excellent organizational skills, attention to detail and ability to work independently
It’s Great if you Have:
• Experience in digital marketing or e-commerce
• Experience with A/B testing and other testing metrics
• Strong presentation and negotiation skills
#STRA#ANLS#MRKT#3 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #washdc #tirana #yerevan #sydney #melbourne #perth #vienna #graz #linz #baku #minsk #brussels #antwerp #ghent #charleroi #liege #saopaolo #sofia #toronto #vancouver #montreal #shanghai #beijing #shenzhen #zagreb #cyprus #prague #Brno #Ostrava #copenhagen #cairo #alexandria #giza #estonia #helsinki #paris #nice #marseille #rouen #lyon #toulouse #tbilisi #berlin #munich #hamburg #stuttgart #cologne #frankfurt #dusseldorf #dortmund #essen #Bremen #leipzig #dresden #hanover #nuremberg #athens #hongkong #budapest #bangalore #newdelhi #jakarta #bali #bandung #dublin #telaviv #milan #rome #naples #turin #palermo #venice #bologna #florence #tokyo #osaka #yokohama #nagoya #okinawa #fukuoka #sapporo #amman #irbid #riga #beirut #tripoli #vilnius #luxembourg #kualalumpur #malta #chisinau #amsterdam #oslo #jerusalem #manila #warsaw #krakow #sintra #lisbon #porto #braga #cascais #loures #amadora #almada #doha #alrayyan #bucharest #moscow #saintpetersburg #riyadh #jeddah #mecca #medina #belgrade #singapore #bratislava #capetown #johannesburg #seoul #barcelona #madrid #valencia #seville #bilbao #malaga #oviedo #alicante #laspalmas #zaragozbanga #stockholm #zurich #geneva #basel #taipei #tainan #taichung #kaohsiung #Phuket #bangkok #istanbul #ankara #izmir #dubai #abudhabi #sharjah #london #manchester #liverpool #edinburgh #kiev #hcmc #hanoi #sanaa #taiz #aden #gibraltar #marrakech #lodz #wroclaw #poznan #Gdansk #szczecin #bydgoszcz #lublin #katowice #rio #salvador #fortaleza #brasilia #belo #belem #manaus #curitiba #portoalegre #saoluis data representation data analysis SQL data analytics analytics python (programming language) data mining data science r (programming language) tableau analytical skills data visualization databases business analysis business intelligence (bi) microsoft sql server machine learning statistics power bi
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy .
To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes Show more details...
via Careers At Agoda
schedule_type: Full-time
About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate... through a culture of experimentation and ownership, enhancing
About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate... through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
ABOUT PRICELINE AGODA GLOBAL PARTNER SERVICES
Priceline Agoda Global Partner Services is unique within the global Agoda organization. We’re building a best-in-class team that supports two of Booking Holdings’ hotel platforms; Priceline.com and Agoda.com. Priceline Agoda Global Partners Services provides our hotel partners with a single, flexible merchant connection powered by a robust technology platform offering our hotel partners global reach with local expertise.
Position Summary:
As Business Development Manager, your key objective is to expand Priceline-Agoda’s North American network of hotel partnerships, by performing the core duties of new hotel solicitation, product positioning, negotiation and contracting. You will be expected to manage a robust pipeline of pre-determined target hotels, and quickly and methodically move these hotels through to a point of contracting and preparation for activation.
The Business Development Manager will use their experiences in sales to effectively position the unique Priceline-Agoda products and services to secure new partners, as well as their experiences in negotiation to ensure that favorable terms are reached in a timely manner. Your experience in outbound calls as well as face to face sales environments, will mean you are an excellent manager of time, understand the value of call / meeting volumes, follow ups, and securing commitments from targets through tenacity and perseverance. Your adaptable and consultative style will be key to ensuring that targets with varying levels of technological sophistication will understand the value of a Priceline-Agoda partnership, and ultimately ensure you are successful in securing new hotel product.
Key Responsibilities:
• Expand network of hotel partnerships by effectively positioning unique products and services through face-to-face meetings/in-person visits.
• Identify, prioritize, and facilitate onboarding of non-contracted hotels, ensuring favorable terms and conditions.
• Evaluate existing leads and prioritize them to generate a continuous flow of client acquisition, meeting an expected monthly goal / call volume.
• Reach out to customer leads primarily through cold calling. Manage a robust pipeline of leads
• Analyze the territory/market’s potential, track sales and status reports.
• Use out-of-the-box thinking to develop and implement solutions to unique challenges.
• Prepare presentations and materials tailored to the audience needs.
• Manage regular weekly/monthly internal reports.
• Other duties as assigned.
Qualifications:
• Bachelor’s degree in any relevant field or equivalent experience.
• Proven track record in new client acquisition, preferably in the travel industry, with at least 3 years of experience.
• Highly motivated, goal-orientated and self-starter.
• Strong interpersonal skills and ability to influence external/internal stakeholders.
• Ability to research, prepare and communicate various proposals to potential and current hotel partners.
• Excellent selling, communication, and negotiation skills.
• Proficiency in Microsoft Word, Excel, Outlook and PowerPoint.
There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, roles are eligible to be considered for an annual bonus.
The range for Connecticut and the NYC-metro area is $80,000-95,000.
#newyork #BD #SALE #4 #LI-SS1
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes Show more details...
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate... through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
ABOUT PRICELINE AGODA GLOBAL PARTNER SERVICES
Priceline Agoda Global Partner Services is unique within the global Agoda organization. We’re building a best-in-class team that supports two of Booking Holdings’ hotel platforms; Priceline.com and Agoda.com. Priceline Agoda Global Partners Services provides our hotel partners with a single, flexible merchant connection powered by a robust technology platform offering our hotel partners global reach with local expertise.
Position Summary:
As Business Development Manager, your key objective is to expand Priceline-Agoda’s North American network of hotel partnerships, by performing the core duties of new hotel solicitation, product positioning, negotiation and contracting. You will be expected to manage a robust pipeline of pre-determined target hotels, and quickly and methodically move these hotels through to a point of contracting and preparation for activation.
The Business Development Manager will use their experiences in sales to effectively position the unique Priceline-Agoda products and services to secure new partners, as well as their experiences in negotiation to ensure that favorable terms are reached in a timely manner. Your experience in outbound calls as well as face to face sales environments, will mean you are an excellent manager of time, understand the value of call / meeting volumes, follow ups, and securing commitments from targets through tenacity and perseverance. Your adaptable and consultative style will be key to ensuring that targets with varying levels of technological sophistication will understand the value of a Priceline-Agoda partnership, and ultimately ensure you are successful in securing new hotel product.
Key Responsibilities:
• Expand network of hotel partnerships by effectively positioning unique products and services through face-to-face meetings/in-person visits.
• Identify, prioritize, and facilitate onboarding of non-contracted hotels, ensuring favorable terms and conditions.
• Evaluate existing leads and prioritize them to generate a continuous flow of client acquisition, meeting an expected monthly goal / call volume.
• Reach out to customer leads primarily through cold calling. Manage a robust pipeline of leads
• Analyze the territory/market’s potential, track sales and status reports.
• Use out-of-the-box thinking to develop and implement solutions to unique challenges.
• Prepare presentations and materials tailored to the audience needs.
• Manage regular weekly/monthly internal reports.
• Other duties as assigned.
Qualifications:
• Bachelor’s degree in any relevant field or equivalent experience.
• Proven track record in new client acquisition, preferably in the travel industry, with at least 3 years of experience.
• Highly motivated, goal-orientated and self-starter.
• Strong interpersonal skills and ability to influence external/internal stakeholders.
• Ability to research, prepare and communicate various proposals to potential and current hotel partners.
• Excellent selling, communication, and negotiation skills.
• Proficiency in Microsoft Word, Excel, Outlook and PowerPoint.
There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, roles are eligible to be considered for an annual bonus.
The range for Connecticut and the NYC-metro area is $80,000-95,000.
#newyork #BD #SALE #4 #LI-SS1
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes Show more details...
via Careers At Agoda
schedule_type: Full-time
About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate... through a culture of experimentation and ownership, enhancing
About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate... through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
ABOUT WORKING AT AGODA:
Agoda is an online travel booking platform for accommodation, flights and more. We build and deploy cutting edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ talents coming from 90+ different nationalities foster a work environment rich in diversity, creativity and collaboration. We innovate through a culture of experimentation and ownership, enabling our customers to experience the world.
ABOUT PRICELINE-AGODA GLOBAL PARTNER SERVICES:
What’s better than representing ONE top-recognized brand in travel? Representing TWO, of course!In 2018, the best-in-class hotel Market Management teams from Priceline.com and Agoda.com came together as one larger, new-and-improved team to better support our hotel partners. This collaboration between the two brands allows us to offer one streamlined technology connection with a single point of contact for worldwide distribution strategies. All roles within the Priceline-Agoda Global Partner Services team reports into the Agoda brand.
GET TO KNOW THE TEAM:
Our Partner Programs Team is a highly driven, fast-paced team, responsible for launching and scaling a range of products and marketing solutions for accommodation partners across North America. We launch initiatives and projects to increase participation in our programs to grow our hotel partners’ business, exceed our goals and contribute to the overall growth and success of our company.
THE OPPORTUNITY:
As a Business Owner – Partnership Programs, your main objective will be to provide guidance and leadership to drive the success of the Partner Programs Business Development function through strategic initiatives and innovations to increase program participation, exceeding growth expectations and meeting the company’s business goals.
A successful candidate will bring strong business development and leadership experience with excellent analytical skills, a proven track record of successful Implementation of go-to-market strategies, effective stakeholder management skills and the ability to recruit, motivate and coach team members.
IN THIS ROLE, YOU’LL GET TO:
• Develop and implement strategies, initiatives and promotional activities to increase program participation and enhance their performance across North America
• Work closely with regional leadership in North America and Bangkok HQ to prioritize, plan and execute go-to-market strategies for launching new products, programs and initiatives
• Lead, coach and develop a team of managers to achieve targets and business goals
• Analyze data to identify and prioritize opportunities, assessing potential business impact and making recommendations
• Manage and oversee projects and experiments, developing innovative solutions
• Lead and support local learning and development, updating relevant teams on product enhancements and new programs and sharing learnings
• Create sound business cases, including market intelligence, feedback and data to develop new products
• Maintain detailed pipeline and performance tracking, sharing reporting on progress to goal, project deliverables and effectiveness of initiatives to internal stakeholders on a regular basis
• Develop tools and processes to contribute to greater productivity and efficiency of the team
• Conduct market research into trends in the industry and market to ensure the competitiveness of Agoda’s products and programs
• **Please note that the duties of this role may change at any time due to changing needs of the department
WHAT YOU’LL NEED TO SUCCEED:
• Bachelor or equivalent degree required
• Minimum 8 years of proven experience in business development or similar roles in a fast-paced company
• Minimum 3 years of proven leadership skills, including leading, coaching and developing teams
• Strong numerical and analytical skills, with attention to detail
• Excellent commercial judgement, being able to analyze data and successfully communicate business proposals
• Strong communication and interpersonal skills, with ability to develop strong relationships with partners and stakeholders
• Proven project management experience
• Creative and solutions-oriented, to meet partner needs and achieve company goals
• Highly efficient, able to multi-task and work with constant deadlines
• Proficiency in Microsoft Word, Excel, Outlook and PowerPoint
• Proactive and positive “get it done” attitude
• Adaptable to new technology, quick learner and energized by change
There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, roles are eligible to be considered for an annual bonus.
The range for Connecticut and the NYC-metro area is $120,000 to $145,000.
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes Show more details...
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate... through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
ABOUT WORKING AT AGODA:
Agoda is an online travel booking platform for accommodation, flights and more. We build and deploy cutting edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ talents coming from 90+ different nationalities foster a work environment rich in diversity, creativity and collaboration. We innovate through a culture of experimentation and ownership, enabling our customers to experience the world.
ABOUT PRICELINE-AGODA GLOBAL PARTNER SERVICES:
What’s better than representing ONE top-recognized brand in travel? Representing TWO, of course!In 2018, the best-in-class hotel Market Management teams from Priceline.com and Agoda.com came together as one larger, new-and-improved team to better support our hotel partners. This collaboration between the two brands allows us to offer one streamlined technology connection with a single point of contact for worldwide distribution strategies. All roles within the Priceline-Agoda Global Partner Services team reports into the Agoda brand.
GET TO KNOW THE TEAM:
Our Partner Programs Team is a highly driven, fast-paced team, responsible for launching and scaling a range of products and marketing solutions for accommodation partners across North America. We launch initiatives and projects to increase participation in our programs to grow our hotel partners’ business, exceed our goals and contribute to the overall growth and success of our company.
THE OPPORTUNITY:
As a Business Owner – Partnership Programs, your main objective will be to provide guidance and leadership to drive the success of the Partner Programs Business Development function through strategic initiatives and innovations to increase program participation, exceeding growth expectations and meeting the company’s business goals.
A successful candidate will bring strong business development and leadership experience with excellent analytical skills, a proven track record of successful Implementation of go-to-market strategies, effective stakeholder management skills and the ability to recruit, motivate and coach team members.
IN THIS ROLE, YOU’LL GET TO:
• Develop and implement strategies, initiatives and promotional activities to increase program participation and enhance their performance across North America
• Work closely with regional leadership in North America and Bangkok HQ to prioritize, plan and execute go-to-market strategies for launching new products, programs and initiatives
• Lead, coach and develop a team of managers to achieve targets and business goals
• Analyze data to identify and prioritize opportunities, assessing potential business impact and making recommendations
• Manage and oversee projects and experiments, developing innovative solutions
• Lead and support local learning and development, updating relevant teams on product enhancements and new programs and sharing learnings
• Create sound business cases, including market intelligence, feedback and data to develop new products
• Maintain detailed pipeline and performance tracking, sharing reporting on progress to goal, project deliverables and effectiveness of initiatives to internal stakeholders on a regular basis
• Develop tools and processes to contribute to greater productivity and efficiency of the team
• Conduct market research into trends in the industry and market to ensure the competitiveness of Agoda’s products and programs
• **Please note that the duties of this role may change at any time due to changing needs of the department
WHAT YOU’LL NEED TO SUCCEED:
• Bachelor or equivalent degree required
• Minimum 8 years of proven experience in business development or similar roles in a fast-paced company
• Minimum 3 years of proven leadership skills, including leading, coaching and developing teams
• Strong numerical and analytical skills, with attention to detail
• Excellent commercial judgement, being able to analyze data and successfully communicate business proposals
• Strong communication and interpersonal skills, with ability to develop strong relationships with partners and stakeholders
• Proven project management experience
• Creative and solutions-oriented, to meet partner needs and achieve company goals
• Highly efficient, able to multi-task and work with constant deadlines
• Proficiency in Microsoft Word, Excel, Outlook and PowerPoint
• Proactive and positive “get it done” attitude
• Adaptable to new technology, quick learner and energized by change
There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, roles are eligible to be considered for an annual bonus.
The range for Connecticut and the NYC-metro area is $120,000 to $145,000.
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes Show more details...
via LinkedIn
posted_at: 7 days agoschedule_type: Full-time
About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate... through a culture of experimentation and ownership, enhancing
About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate... through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
THIS ROLE IS BASED IN BANGKOK, THAILAND (RELOCATION PROVIDED)
About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
Get to Know our Team:
The Supply Analytics team is a team of creative entrepreneurs that develop solutions for Agoda’s non-accommodation partners and promote Agoda’s top and bottom line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda’s unique accommodations portfolio and tech solutions to bring our partners the advantages they seek. Utilizing our strong brand and resources, we build new channels to increase the visibility of Agoda, introduce more travelers to our great products and service and deliver significant revenues to the overall business.
The Opportunity:
The role sits within the Supply Analytics team under SOAP team of Partner Services, where new business ideas, and partnership types are incubated and scaled. We are looking for a Lead BI Analyst whose main focus areas are providing visibility and insights for people-related issues through Business Intelligence tools like Tableau and SQL, managing data warehouses, building ETL processes, and helping build other tools to optimize the business. This role will be involved in strategic projects and work closely with commercial owners and business stakeholders, using data to identify and translate business needs and opportunities into actionable initiatives.
In this Role, you’ll get to:
• Translate internal briefs into analytical projects (to include refining the initial brief and asking the ‘right questions’, working through potential hypotheses and storyboarding the output)
• Use and analyze data from multiple large-scale data warehouses and present statistically strong analysis to a wide range of business stakeholders
• Proactively identify opportunities for growth within supply and the wider business
• Drive new analytical initiatives and projects aimed at improving organizational efficiency and shaping Agoda supply
• Identify, support, and lead projects aimed at scaling up the way the Supply organization leverages on data, insights, and intelligence
• Automate manual operational processes and present back on time savings gained through modernization of business operations
What you’ll Need to Succeed:
• 4+ years of experience in analytics/data science/insights/strategy
• Bachelor’s degree ideally in a business or quantitative subject (e.g. computer science, mathematics, engineering, science, economics or finance)
• 3+ years of experience with BI & analytics tools (SQL, Tableau, Metabase or similar technologies)
• 2+ years of solid project management
• Good stakeholder management experience. Comfortable presenting to senior leadership and C-suite
• Strong experience in finding data insights and provide business recommendation to the business
• A hacker’s mindset – the ability to build simple but clever and elegant solutions to new problems within significant resource, operational and time constraints through deep understanding of the business, creative problem solving, and a wide range of expertise in data, analytics, automation, programming, and prototyping
• Excellent communicator with superior written, verbal, presentation and interpersonal communication skills
• Data driven in both decision making and performance measurement
• Extreme comfort in ambiguous, fast-paced environment
• Ability to multi-task, prioritize and coordinate resources
It’s Great if you Have:
• Travel industry / e-commerce / tech / consulting experience
• Experience in conducting A/B testing experimentation (a plus)
• A good understanding of statistical modelling knowledge or any machine learning technique knowledge is a plus (regression, logistic regression, random forest, etc.)
#Singapore #Berlin #Dublin #London #Jakarta #Hongkong #paris #sanfranciso #newyork #austin #seattle #tokyo #shanghai #seoul #sydney #brisbane #melbourne #toronto #moscow #saintpetersburg #kyiv
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy .
To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes Show more details...
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate... through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
THIS ROLE IS BASED IN BANGKOK, THAILAND (RELOCATION PROVIDED)
About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
Get to Know our Team:
The Supply Analytics team is a team of creative entrepreneurs that develop solutions for Agoda’s non-accommodation partners and promote Agoda’s top and bottom line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda’s unique accommodations portfolio and tech solutions to bring our partners the advantages they seek. Utilizing our strong brand and resources, we build new channels to increase the visibility of Agoda, introduce more travelers to our great products and service and deliver significant revenues to the overall business.
The Opportunity:
The role sits within the Supply Analytics team under SOAP team of Partner Services, where new business ideas, and partnership types are incubated and scaled. We are looking for a Lead BI Analyst whose main focus areas are providing visibility and insights for people-related issues through Business Intelligence tools like Tableau and SQL, managing data warehouses, building ETL processes, and helping build other tools to optimize the business. This role will be involved in strategic projects and work closely with commercial owners and business stakeholders, using data to identify and translate business needs and opportunities into actionable initiatives.
In this Role, you’ll get to:
• Translate internal briefs into analytical projects (to include refining the initial brief and asking the ‘right questions’, working through potential hypotheses and storyboarding the output)
• Use and analyze data from multiple large-scale data warehouses and present statistically strong analysis to a wide range of business stakeholders
• Proactively identify opportunities for growth within supply and the wider business
• Drive new analytical initiatives and projects aimed at improving organizational efficiency and shaping Agoda supply
• Identify, support, and lead projects aimed at scaling up the way the Supply organization leverages on data, insights, and intelligence
• Automate manual operational processes and present back on time savings gained through modernization of business operations
What you’ll Need to Succeed:
• 4+ years of experience in analytics/data science/insights/strategy
• Bachelor’s degree ideally in a business or quantitative subject (e.g. computer science, mathematics, engineering, science, economics or finance)
• 3+ years of experience with BI & analytics tools (SQL, Tableau, Metabase or similar technologies)
• 2+ years of solid project management
• Good stakeholder management experience. Comfortable presenting to senior leadership and C-suite
• Strong experience in finding data insights and provide business recommendation to the business
• A hacker’s mindset – the ability to build simple but clever and elegant solutions to new problems within significant resource, operational and time constraints through deep understanding of the business, creative problem solving, and a wide range of expertise in data, analytics, automation, programming, and prototyping
• Excellent communicator with superior written, verbal, presentation and interpersonal communication skills
• Data driven in both decision making and performance measurement
• Extreme comfort in ambiguous, fast-paced environment
• Ability to multi-task, prioritize and coordinate resources
It’s Great if you Have:
• Travel industry / e-commerce / tech / consulting experience
• Experience in conducting A/B testing experimentation (a plus)
• A good understanding of statistical modelling knowledge or any machine learning technique knowledge is a plus (regression, logistic regression, random forest, etc.)
#Singapore #Berlin #Dublin #London #Jakarta #Hongkong #paris #sanfranciso #newyork #austin #seattle #tokyo #shanghai #seoul #sydney #brisbane #melbourne #toronto #moscow #saintpetersburg #kyiv
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy .
To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes Show more details...
via LinkedIn
posted_at: 7 days agoschedule_type: Full-time
About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate... through a culture of experimentation and ownership, enhancing
About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate... through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
Get to Know Our Team
The Data department oversees all of Agoda’s data-related requirements. Our ultimate goal is to enable and increase the use of data in the company through creative approaches and the implementation of powerful resources such as operational and analytical databases, queue systems, BI tools, and data science technology. We hire the brightest minds from around the world to take on this challenge and equip them with the knowledge and tools that contribute to their personal growth and success while supporting our company’s culture of diversity and experimentation. The role the Data team plays at Agoda is critical as business users, product managers, engineers, and many others rely on us to empower their decision making. We are equally dedicated to our customers by improving their search experience with faster results and protecting them from any fraudulent activities. Data is interesting only when you have enough of it, and we have plenty. This is what drives up the challenge as part of the Data department, but also the reward.
The Opportunity
Agoda applies Data Science to almost every product: pricing and bidding optimization, experiments, search and recommendation, fraud and anomaly detection, personalization, and others. We hire people into specific teams but encourage moving between different products in order to get a more diverse experience.
We are looking for a Senior Data Scientist with experience in dynamic pricing optimization or similar field. The Pricing optimization team at Agoda is responsible for both long-term developments and short-term value generation actions. We improve pricing experimentation quality, develop new model-architectures and auto-ML tools, run ML-based experiments, and help other teams to leverage their efforts.
In This Role, You’ll Get to
• Train, deploy, analyze models as parts of the high load services (>1B pricing actions daily)
• Create and improve automated tools for feature engineering and model training
• Improve A/B testing approach taking into account Pricing optimization specifics
• Work closely with ML engineers, developers, data analysts, and BI developers
• Solve business tasks in cooperation with product owners, marketing, and other business teams
What You’ll Need To Succeed
• Important! Experience in dynamic pricing optimization (OTA, e-commerce, and others)
• 4+ years of experience in Data Science
• Coding proficiency using Python and/or Scala
• Knowledge of applied statistics and optimization theory
• SQL working proficiency
• Good communication and interpersonal skills that allow you to excel in a multi-cultural environment
It’s Great if You Have
• Working proficiency with Big Data stack: Spark, Hadoop
• Additional experience in software development
• Successful track record in international DS, CS, or Math competitions
• Higher degree in Data Science, Computer Science, Math or other analytical intense specialties
#moscow #munich #berlin #kyiv #belarus #amsterdam #hongkong #shanghai #paris #london #newyork #sanfrancisco #IT #4 #5
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy .
To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes Show more details...
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate... through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
Get to Know Our Team
The Data department oversees all of Agoda’s data-related requirements. Our ultimate goal is to enable and increase the use of data in the company through creative approaches and the implementation of powerful resources such as operational and analytical databases, queue systems, BI tools, and data science technology. We hire the brightest minds from around the world to take on this challenge and equip them with the knowledge and tools that contribute to their personal growth and success while supporting our company’s culture of diversity and experimentation. The role the Data team plays at Agoda is critical as business users, product managers, engineers, and many others rely on us to empower their decision making. We are equally dedicated to our customers by improving their search experience with faster results and protecting them from any fraudulent activities. Data is interesting only when you have enough of it, and we have plenty. This is what drives up the challenge as part of the Data department, but also the reward.
The Opportunity
Agoda applies Data Science to almost every product: pricing and bidding optimization, experiments, search and recommendation, fraud and anomaly detection, personalization, and others. We hire people into specific teams but encourage moving between different products in order to get a more diverse experience.
We are looking for a Senior Data Scientist with experience in dynamic pricing optimization or similar field. The Pricing optimization team at Agoda is responsible for both long-term developments and short-term value generation actions. We improve pricing experimentation quality, develop new model-architectures and auto-ML tools, run ML-based experiments, and help other teams to leverage their efforts.
In This Role, You’ll Get to
• Train, deploy, analyze models as parts of the high load services (>1B pricing actions daily)
• Create and improve automated tools for feature engineering and model training
• Improve A/B testing approach taking into account Pricing optimization specifics
• Work closely with ML engineers, developers, data analysts, and BI developers
• Solve business tasks in cooperation with product owners, marketing, and other business teams
What You’ll Need To Succeed
• Important! Experience in dynamic pricing optimization (OTA, e-commerce, and others)
• 4+ years of experience in Data Science
• Coding proficiency using Python and/or Scala
• Knowledge of applied statistics and optimization theory
• SQL working proficiency
• Good communication and interpersonal skills that allow you to excel in a multi-cultural environment
It’s Great if You Have
• Working proficiency with Big Data stack: Spark, Hadoop
• Additional experience in software development
• Successful track record in international DS, CS, or Math competitions
• Higher degree in Data Science, Computer Science, Math or other analytical intense specialties
#moscow #munich #berlin #kyiv #belarus #amsterdam #hongkong #shanghai #paris #london #newyork #sanfrancisco #IT #4 #5
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy .
To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes Show more details...
via LinkedIn
posted_at: 6 days agoschedule_type: Full-time
About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate... through a culture of experimentation and ownership, enhancing
About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate... through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
About Agoda
Agoda is an online travel booking platform for accommodation, flights, and more. We build and deploy cutting edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ talents coming from 90+ different nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enabling our customers to experience the world.
Get to Know our Team:
The Business Performance and Operations team works closely with the Supply department (Partner Services) to identify and optimize growth opportunities on hotel supply for Agoda. The team is responsible for, but not limited to, sales performance, operational efficiency, business analytics and leading and managing experiments to measure and implement changes. We collaborate with multiple internal departments and produce highly visible results backed up by data. Utilizing powerful tools and possessing an end-to-end view of how Agoda works, the Business Performance and Operations team offers a unique opportunity for anyone who thrives in challenging and fast-paced environments.
The Opportunity:
As a Data Analyst at Agoda you will use your data skills and business mindset to make a difference in our fast-growing global business across our top hotel partners. The Data Analyst will be involved in strategic projects and work closely with commercial owners and business stakeholders, using data to identify and translate business needs and opportunities into actionable initiatives.
In this Role, you’ll get to:
• Analyze and develop reports and models we can use for performance tracking and optimization, drawing recommendations from your analysis
• Build, enhance and streamline reports that help team members and internal stakeholders understand the performance of their business and identify action points
• Perform ad-hoc analysis on business trends and results, translate and communicate results to leadership and key stakeholders
• Provide input on ongoing projects and initiatives to reach business targets; run and assess your proposed actions in collaboration with the relevant teams
• Make recommendations for new metrics, techniques, and strategies to improve team performance and measurement in the future
What you’ll Need to Succeed:
• Minimum 3 years experience working in a business analysis, data analysis, reporting or business strategy role
• Bachelor’s Degree or higher in computer sciences, engineering, mathematics, statistics, data science or a related degree program.
• Interpret novel data sources to improve our understanding of our business position and identify new opportunities
• Expert domain of data analysis and data visualization tools and software such as Excel, SQL, Tableau, Python, R, or similar
• Working proficiency in XML, data modelling, data architecture & components
• Analytical mindset, with proven track record in using data to measure performance and make decisions
• Excellent problem-solving skills including the ability to analyze and resolve complex problems using data
• Ability to work under pressure in a fast-paced and rapidly changing environment
• Excellent communication skills (both verbal and written), with proven ability to convey complex messages clearly and with conviction
• Team player with strong interpersonal, relationship-building, and stakeholder management skills
It’s Great if you Have:
• MBA or Masters in a quantitative subject (computer science, data science, analytics, mathematics, engineering, science, economics and finance etc.)
• B2B experience
Visa Support
• No visa support provided for this role
• US citizenship and Green card are acceptable
• We are only able to hire US citizens and green card holders for this role. Applicants who are currently on OPT will not be eligible for this role.
There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. This role is ineligible to be considered for an annual bonus.
The range for Connecticut and the NYC-metro area is 34K-42K for 6 months co ntract.
Agoda committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
#NewYork #Chicago #USA
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy .
To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes Show more details...
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate... through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
About Agoda
Agoda is an online travel booking platform for accommodation, flights, and more. We build and deploy cutting edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ talents coming from 90+ different nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enabling our customers to experience the world.
Get to Know our Team:
The Business Performance and Operations team works closely with the Supply department (Partner Services) to identify and optimize growth opportunities on hotel supply for Agoda. The team is responsible for, but not limited to, sales performance, operational efficiency, business analytics and leading and managing experiments to measure and implement changes. We collaborate with multiple internal departments and produce highly visible results backed up by data. Utilizing powerful tools and possessing an end-to-end view of how Agoda works, the Business Performance and Operations team offers a unique opportunity for anyone who thrives in challenging and fast-paced environments.
The Opportunity:
As a Data Analyst at Agoda you will use your data skills and business mindset to make a difference in our fast-growing global business across our top hotel partners. The Data Analyst will be involved in strategic projects and work closely with commercial owners and business stakeholders, using data to identify and translate business needs and opportunities into actionable initiatives.
In this Role, you’ll get to:
• Analyze and develop reports and models we can use for performance tracking and optimization, drawing recommendations from your analysis
• Build, enhance and streamline reports that help team members and internal stakeholders understand the performance of their business and identify action points
• Perform ad-hoc analysis on business trends and results, translate and communicate results to leadership and key stakeholders
• Provide input on ongoing projects and initiatives to reach business targets; run and assess your proposed actions in collaboration with the relevant teams
• Make recommendations for new metrics, techniques, and strategies to improve team performance and measurement in the future
What you’ll Need to Succeed:
• Minimum 3 years experience working in a business analysis, data analysis, reporting or business strategy role
• Bachelor’s Degree or higher in computer sciences, engineering, mathematics, statistics, data science or a related degree program.
• Interpret novel data sources to improve our understanding of our business position and identify new opportunities
• Expert domain of data analysis and data visualization tools and software such as Excel, SQL, Tableau, Python, R, or similar
• Working proficiency in XML, data modelling, data architecture & components
• Analytical mindset, with proven track record in using data to measure performance and make decisions
• Excellent problem-solving skills including the ability to analyze and resolve complex problems using data
• Ability to work under pressure in a fast-paced and rapidly changing environment
• Excellent communication skills (both verbal and written), with proven ability to convey complex messages clearly and with conviction
• Team player with strong interpersonal, relationship-building, and stakeholder management skills
It’s Great if you Have:
• MBA or Masters in a quantitative subject (computer science, data science, analytics, mathematics, engineering, science, economics and finance etc.)
• B2B experience
Visa Support
• No visa support provided for this role
• US citizenship and Green card are acceptable
• We are only able to hire US citizens and green card holders for this role. Applicants who are currently on OPT will not be eligible for this role.
There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. This role is ineligible to be considered for an annual bonus.
The range for Connecticut and the NYC-metro area is 34K-42K for 6 months co ntract.
Agoda committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
#NewYork #Chicago #USA
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy .
To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes Show more details...
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