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Most recent job postings at Airbnb
via Upwork
posted_at: 18 days agoschedule_type: Contractorsalary: 15–25 an hourwork_from_home: 1
Hello! I am looking for someone in the Indianapolis, Indiana area who is interested in joining our short term rental property management team.
If you are interested in joining our team please reach out to me :)
Hello! I am looking for someone in the Indianapolis, Indiana area who is interested in joining our short term rental property management team.
If you are interested in joining our team please reach out to me :) Show more details...
If you are interested in joining our team please reach out to me :) Show more details...
via Indianapolis, IN - Geebo
posted_at: 3 days agoschedule_type: Full-timesalary: 20–28 an hour
Job Description:
Airbnb's mission is to create a world where anyone can belong anywhere.
We're now hiring full-time, remote Customer Service Representatives to support our Airbnb program! Note...
We are currently looking for individuals to work from home in the states of Texas, Oklahoma and New Mexico.
The role:
As a Customer Service Representative, you'll bring your expertise to deliver exceptional service and solutions to customers through inbound
Job Description:
Airbnb's mission is to create a world where anyone can belong anywhere.
We're now hiring full-time, remote Customer Service Representatives to support our Airbnb program! Note...
We are currently looking for individuals to work from home in the states of Texas, Oklahoma and New Mexico.
The role:
As a Customer Service Representative, you'll bring your expertise to deliver exceptional service and solutions to customers through inbound calls in a high-energy environment.
You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.
This is the job for you if:
You excel at handling customer inquiries of varying types You are an active listener and can leverage probing question skills You have a proven track record for hitting sales targets You can manage and overcome objections for subscribers' cancellation and suspend requests to assist in reducing churn You bring an enthusiastic personality What we offer:
Competitive pay rate:
$14.
00/hr A set schedule of 12pm-2am PST All technical equipment needed to be successful to work remotely Medical, dental and vision benefits Paid training & PTO Advancement opportunities - 80% of our frontline leaders have been promoted from within Additional pay incentives as well as monthly rewards & recognition programs Employee Discounts EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
Qualifications:
Excellent verbal and written communication skills and are a strong multitasker Driven by solving problems and meeting goals Familiar with Microsoft Office tools Experience in customer service and sales High school diploma or equivalent Requirements to work from home:
A quiet and distraction-free, secure place to work.
Excellent Internet connectivity:
Internet access speeds of 2 Mbps upload and 10 Mbps download - the faster the better! In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
Wireless and/or satellite Internet Service Providers are not compatible with our systems.
A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.
About us:
As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics.
We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.
#SP.
Estimated Salary: $20 to $28 per hour based on qualifications Show more details...
Airbnb's mission is to create a world where anyone can belong anywhere.
We're now hiring full-time, remote Customer Service Representatives to support our Airbnb program! Note...
We are currently looking for individuals to work from home in the states of Texas, Oklahoma and New Mexico.
The role:
As a Customer Service Representative, you'll bring your expertise to deliver exceptional service and solutions to customers through inbound calls in a high-energy environment.
You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.
This is the job for you if:
You excel at handling customer inquiries of varying types You are an active listener and can leverage probing question skills You have a proven track record for hitting sales targets You can manage and overcome objections for subscribers' cancellation and suspend requests to assist in reducing churn You bring an enthusiastic personality What we offer:
Competitive pay rate:
$14.
00/hr A set schedule of 12pm-2am PST All technical equipment needed to be successful to work remotely Medical, dental and vision benefits Paid training & PTO Advancement opportunities - 80% of our frontline leaders have been promoted from within Additional pay incentives as well as monthly rewards & recognition programs Employee Discounts EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
Qualifications:
Excellent verbal and written communication skills and are a strong multitasker Driven by solving problems and meeting goals Familiar with Microsoft Office tools Experience in customer service and sales High school diploma or equivalent Requirements to work from home:
A quiet and distraction-free, secure place to work.
Excellent Internet connectivity:
Internet access speeds of 2 Mbps upload and 10 Mbps download - the faster the better! In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
Wireless and/or satellite Internet Service Providers are not compatible with our systems.
A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.
About us:
As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics.
We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.
#SP.
Estimated Salary: $20 to $28 per hour based on qualifications Show more details...
via LinkedIn
posted_at: 6 days agoschedule_type: Full-timework_from_home: 1
Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join...
In Community Policy and Partnerships (CPP), our mission
Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join...
In Community Policy and Partnerships (CPP), our mission is to create and evolve principled policies that define the rules of the road for Guests and Hosts across Airbnb. This involves solving some of the most complex challenges of our time. Our work is informed by rigorous research and stakeholder collaboration, and we design policies that can support our community at scale. We team with our cross-functional partners to create accessible policy enforcement guides and to continuously maintain and improve our policies.
The Difference You Will Make
As the Program Lead for the Community Policy and Partnerships team, you will propose, create and manage the structure and programs that will champion and promote Community Policy initiatives across the company, while being comfortable with velocity and ambiguity of this space as a whole.
You will bring your strategic thinking, operational rigor, and business acumen to enable the team to do their best work as we embed valuable insights to inform business decisions aimed at addressing customer pain points in the Airbnb community.
You will build strong relationships with collaborators of all seniority levels, leveraging your expert communication skills and ability to facilitate consensus, especially on delicate subject matter with individuals.
You will look for opportunities to create and implement processes, systems and tools that will keep leadership, stakeholders and team members informed of the team’s work, roadmap, challenges and opportunities as the team scales their delivery and services while becoming more efficient.
Together, we will work towards solving complex, multi-tiered problems in a scalable, sustainable, measurable way with the intention of creating a platform that fosters an equitable, authentic sense of belonging amongst all members of the Airbnb community.
A Typical Day
• Help transform the way we build and execute for our community through stellar project delivery and influencing strategic business decisions.
• Help manage the community policy and partnership team’s overall planning, roadmapping, and budgeting, to ensure they are accurate, comprehensive, and up-to-date. Communicate roadmap and budget clearly and effectively to all relevant stakeholders.
• Design and operationalize program management in Community Policy by proposing and managing critical Community Policy initiatives through impact analysis, stakeholder identification, effective communications, planning, consultation, and execution.
• Develop and strengthen trusted, collaborative relationships with a wide range of stakeholders, partners and senior leaders; keeping them informed of program strategy, progress, opportunities and changing priorities at all times.
• Ensure that cross-functional stakeholders are regularly engaged and inspired; support their understanding of their/others roles and are brought along in the work of Community Policy.
• Work cross-functionally to create and implement robust frameworks, systems, processes and workflows to ensure that Community Policy programs are integrated into other teams and their work.
• Support the organization through improvements to our internal product, policy, and operations development processes, with a focus on enabling cross-functional teams.
Your Expertise
• 10+ years experience in a program management or consultancy with exposure to policy issues and working closely with global, cross-functional partner teams.
• The ability to hit the ground running on a growing team, navigate ambiguity and provide structure and clarity quickly in a rapidly changing environment.
• Ability to form strong, lasting, mutually beneficial relationships with team members, stakeholders, cross-functional partners, and senior leadership.
• Strong experience building new team narratives, operational structure, and best practices.
• Strong experience developing, implementing and iterating on robust processes within quickly evolving organizations.
• Excellent program management skills, managing multiple complex projects simultaneously and with multiple stakeholders. Highly organized and effective against time constraints, ambiguity and a changing landscape.
• Demonstrated capacity for strategic, critical thinking and analysis. You are able to maintain a strong attention to detail while also understanding the big picture and the value of both perspectives.
• Strong troubleshooting and problem-solving skills especially with uncharted territory and new concepts.
• Excellent written and oral communication skills. Have an ability to reconcile differing viewpoints and create a compelling story to influence decisions of business leaders and founders. You can adapt your communications to a wide variety of audiences, be they senior leaders requesting concise, exec-level summaries or directly responsible individuals in need of more details and precision.
• Working experience with the product development lifecycle within technology, regulations, and/or industry landscape.
How We'll Take Care Of You
Our job titles may span more than one career level. The starting base pay for this role is between $150,000 and $185,000. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application,, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application Show more details...
The Community You Will Join...
In Community Policy and Partnerships (CPP), our mission is to create and evolve principled policies that define the rules of the road for Guests and Hosts across Airbnb. This involves solving some of the most complex challenges of our time. Our work is informed by rigorous research and stakeholder collaboration, and we design policies that can support our community at scale. We team with our cross-functional partners to create accessible policy enforcement guides and to continuously maintain and improve our policies.
The Difference You Will Make
As the Program Lead for the Community Policy and Partnerships team, you will propose, create and manage the structure and programs that will champion and promote Community Policy initiatives across the company, while being comfortable with velocity and ambiguity of this space as a whole.
You will bring your strategic thinking, operational rigor, and business acumen to enable the team to do their best work as we embed valuable insights to inform business decisions aimed at addressing customer pain points in the Airbnb community.
You will build strong relationships with collaborators of all seniority levels, leveraging your expert communication skills and ability to facilitate consensus, especially on delicate subject matter with individuals.
You will look for opportunities to create and implement processes, systems and tools that will keep leadership, stakeholders and team members informed of the team’s work, roadmap, challenges and opportunities as the team scales their delivery and services while becoming more efficient.
Together, we will work towards solving complex, multi-tiered problems in a scalable, sustainable, measurable way with the intention of creating a platform that fosters an equitable, authentic sense of belonging amongst all members of the Airbnb community.
A Typical Day
• Help transform the way we build and execute for our community through stellar project delivery and influencing strategic business decisions.
• Help manage the community policy and partnership team’s overall planning, roadmapping, and budgeting, to ensure they are accurate, comprehensive, and up-to-date. Communicate roadmap and budget clearly and effectively to all relevant stakeholders.
• Design and operationalize program management in Community Policy by proposing and managing critical Community Policy initiatives through impact analysis, stakeholder identification, effective communications, planning, consultation, and execution.
• Develop and strengthen trusted, collaborative relationships with a wide range of stakeholders, partners and senior leaders; keeping them informed of program strategy, progress, opportunities and changing priorities at all times.
• Ensure that cross-functional stakeholders are regularly engaged and inspired; support their understanding of their/others roles and are brought along in the work of Community Policy.
• Work cross-functionally to create and implement robust frameworks, systems, processes and workflows to ensure that Community Policy programs are integrated into other teams and their work.
• Support the organization through improvements to our internal product, policy, and operations development processes, with a focus on enabling cross-functional teams.
Your Expertise
• 10+ years experience in a program management or consultancy with exposure to policy issues and working closely with global, cross-functional partner teams.
• The ability to hit the ground running on a growing team, navigate ambiguity and provide structure and clarity quickly in a rapidly changing environment.
• Ability to form strong, lasting, mutually beneficial relationships with team members, stakeholders, cross-functional partners, and senior leadership.
• Strong experience building new team narratives, operational structure, and best practices.
• Strong experience developing, implementing and iterating on robust processes within quickly evolving organizations.
• Excellent program management skills, managing multiple complex projects simultaneously and with multiple stakeholders. Highly organized and effective against time constraints, ambiguity and a changing landscape.
• Demonstrated capacity for strategic, critical thinking and analysis. You are able to maintain a strong attention to detail while also understanding the big picture and the value of both perspectives.
• Strong troubleshooting and problem-solving skills especially with uncharted territory and new concepts.
• Excellent written and oral communication skills. Have an ability to reconcile differing viewpoints and create a compelling story to influence decisions of business leaders and founders. You can adapt your communications to a wide variety of audiences, be they senior leaders requesting concise, exec-level summaries or directly responsible individuals in need of more details and precision.
• Working experience with the product development lifecycle within technology, regulations, and/or industry landscape.
How We'll Take Care Of You
Our job titles may span more than one career level. The starting base pay for this role is between $150,000 and $185,000. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application,, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application Show more details...
via LinkedIn
posted_at: 12 days agoschedule_type: Full-timework_from_home: 1
Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will... Join
Design takes the ideas and vision of Airbnb and turns
Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will... Join
Design takes the ideas and vision of Airbnb and turns it into a visual language and graphic identity that is recognizable around the world. We are a multi-disciplinary organization of designers, writers, researchers and other disciplines. While we bring different skills and perspectives to our work, we're all committed to a core mission: to design iconic, real-world experiences for our global community of hosts and guests. Through this effort we aim to build a brand people love and create a positive experience for everyone in our community, from button to billboard. Our vision is to build the most creative company on earth.
The Difference You Will Make
As a Design Lead you’re a thought-leader in and outside the organization helping to advance the craft. You're a hands-on maker at the highest level of craft. You'll pave the way for innovation in not only what we make, but how we make it.
The Design Lead position is an individual contributor (IC) role that will report to a Design Manager. You will be responsible for the creation of elegant and strategic internal products and services. Success in this role is defined by team sentiment as well as the quality of the user experience including the impact, consistency, ease of use and beauty of the final product.
This Design Lead will be a part of both the Design and Infrastructure teams. They will be designing products used by our 3,000+ Tech workforce for product & data development, as well as creating the best practices, frameworks and standards for designers across the company for Infrastructure and Data systems.
A Typical Day
• Leads a project or initiative — helps define strategy, objectives and sets the vision for the user experience. Oversee multiple streams of work from insight and strategy, to launch across all platforms and devices
• Inspire and direct their team to help them build towards a meaningful vision efficiently
• Responsible for advancing craft on their team. Ensures consistency across a variety of products and platforms in the end-to-end user experience.
• Partner with the Product Managers, Engineers, Data Scientist, Researchers and Content Strategists to define problems & goals, map user flows, prototype interactions, and launch new products and services
Your Expertise
• 10 years of experience with end-to-end product design, preferably with experience in enterprise and/or data products
• Defines the design process and can lead others through it. Can accurately scope their work as well as their teammate's. Responsible for the work of other designers on their project. Can effortlessly motivate and drive small to medium teams to transform a product.
• Strong communication and stakeholder management skills
• Excellent visual, interaction and/or service design skills —a master in their field
• Systems-thinker with the ability to think beyond the pixels and design for offline experiences
• Demonstrated ability to help a team navigate ambiguity, set vision and strategy for global products
How We'll Take Care Of You
Our job titles may span more than one career level. The starting base pay for this role is between $152,000 and $207,000. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application,, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application Show more details...
The Community You Will... Join
Design takes the ideas and vision of Airbnb and turns it into a visual language and graphic identity that is recognizable around the world. We are a multi-disciplinary organization of designers, writers, researchers and other disciplines. While we bring different skills and perspectives to our work, we're all committed to a core mission: to design iconic, real-world experiences for our global community of hosts and guests. Through this effort we aim to build a brand people love and create a positive experience for everyone in our community, from button to billboard. Our vision is to build the most creative company on earth.
The Difference You Will Make
As a Design Lead you’re a thought-leader in and outside the organization helping to advance the craft. You're a hands-on maker at the highest level of craft. You'll pave the way for innovation in not only what we make, but how we make it.
The Design Lead position is an individual contributor (IC) role that will report to a Design Manager. You will be responsible for the creation of elegant and strategic internal products and services. Success in this role is defined by team sentiment as well as the quality of the user experience including the impact, consistency, ease of use and beauty of the final product.
This Design Lead will be a part of both the Design and Infrastructure teams. They will be designing products used by our 3,000+ Tech workforce for product & data development, as well as creating the best practices, frameworks and standards for designers across the company for Infrastructure and Data systems.
A Typical Day
• Leads a project or initiative — helps define strategy, objectives and sets the vision for the user experience. Oversee multiple streams of work from insight and strategy, to launch across all platforms and devices
• Inspire and direct their team to help them build towards a meaningful vision efficiently
• Responsible for advancing craft on their team. Ensures consistency across a variety of products and platforms in the end-to-end user experience.
• Partner with the Product Managers, Engineers, Data Scientist, Researchers and Content Strategists to define problems & goals, map user flows, prototype interactions, and launch new products and services
Your Expertise
• 10 years of experience with end-to-end product design, preferably with experience in enterprise and/or data products
• Defines the design process and can lead others through it. Can accurately scope their work as well as their teammate's. Responsible for the work of other designers on their project. Can effortlessly motivate and drive small to medium teams to transform a product.
• Strong communication and stakeholder management skills
• Excellent visual, interaction and/or service design skills —a master in their field
• Systems-thinker with the ability to think beyond the pixels and design for offline experiences
• Demonstrated ability to help a team navigate ambiguity, set vision and strategy for global products
How We'll Take Care Of You
Our job titles may span more than one career level. The starting base pay for this role is between $152,000 and $207,000. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application,, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application Show more details...
via LinkedIn
posted_at: 5 days agoschedule_type: Full-timework_from_home: 1
Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join...
• This role will drive a compelling vision based on
Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join...
• This role will drive a compelling vision based on their deep functional expertise in Trust and Safety and and/or Customer Service Operations while working collaboratively across senior functional leadership across Trust and Airbnb leadership.
The Difference You Will Make
• This role will drive a compelling vision based on their deep functional expertise in Trust and Safety and and/or Customer Service Operations while working collaboratively across senior functional leadership across Trust and Airbnb leadership.
• We are looking for an experienced, proven, and passionate Trust & Safety Director who is experienced in leading, managing, and developing a large, multi-location, high complexity trust and safety operation, and driving the team to achieve operational excellence. We expect this leader to embrace and prioritize diversity and inclusion. This leader will need to be successful in a fast-paced, ever-changing environment in which Safety and Fraud prevention is the top priority, and must understand how to support a team consisting of diverse roles, responsibilities, and skill sets across the globe.
A Typical Day
• Single owner of setting the Trust Operations strategy and objectives within the broader Trust and Airbnb strategy, and collaborating with Trust Product and Community Policy to execute the strategy through our global operations network.
• Develop an operations and risk organization comprising specialists, project managers, analysts, and managers across payment fraud, account and content integrity, regulatory and standards compliance enforcement, offline safety risk, identity and user background screenings operations, along with any future areas developed or integrated.
• Develop a strategy to focus an international operations organization that is based in the US (Portland, SF, Seattle, remote), Dublin, and Singapore.
• Drive alignment, collaboration and communication with wider functional stakeholder groups across Product, Finance, Community Support Functional Groups, and other parts of Airbnb that impact Trust Partner Operations.
• Lead and/or participate in Trust Operations-specific and/or company wide projects that may be assigned by leadership
• Embrace new technologies/trends and innovation and build for the long term through multi year planning.
• Be a domain expert in all aspects of scaled operations
• Develop and grow leaders, attract and retain strong talent within the operations organization
Your Expertise
• 10-12+ years of progressively responsible leadership experience in a large, globally dispersed trust and safety or customer service operations.
• A proven track record of managing performance across a matrixed organization that covers a wide range of geographies, languages, time zones, etc
• Expert level and creative performance results in a storyteller with strong analytical skills and the ability to clarify and prioritize using data.
• Deep understanding of Trust and Safety and/or Customer Service Operations and all functional areas that interface at partners with ability to shape/input functional strategies
• Ability to work under conditions of ambiguity in a fast-growth, sometimes uncertain and complex environment - comfortable acting with minimal planning, direction, and supervision. You can identify issues both within and outside of your immediate scope, and propose solutions.
• Model Airbnb core values in how you do your job each day, with an emphasis on Diversity and Inclusion.
• Proven Track record of people development, employee engagement and people manager skills.
How We'll Take Care Of You
Our job titles may span more than one career level. The starting base pay for this role is between $215,000 and $270,000. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application,, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application Show more details...
The Community You Will Join...
• This role will drive a compelling vision based on their deep functional expertise in Trust and Safety and and/or Customer Service Operations while working collaboratively across senior functional leadership across Trust and Airbnb leadership.
The Difference You Will Make
• This role will drive a compelling vision based on their deep functional expertise in Trust and Safety and and/or Customer Service Operations while working collaboratively across senior functional leadership across Trust and Airbnb leadership.
• We are looking for an experienced, proven, and passionate Trust & Safety Director who is experienced in leading, managing, and developing a large, multi-location, high complexity trust and safety operation, and driving the team to achieve operational excellence. We expect this leader to embrace and prioritize diversity and inclusion. This leader will need to be successful in a fast-paced, ever-changing environment in which Safety and Fraud prevention is the top priority, and must understand how to support a team consisting of diverse roles, responsibilities, and skill sets across the globe.
A Typical Day
• Single owner of setting the Trust Operations strategy and objectives within the broader Trust and Airbnb strategy, and collaborating with Trust Product and Community Policy to execute the strategy through our global operations network.
• Develop an operations and risk organization comprising specialists, project managers, analysts, and managers across payment fraud, account and content integrity, regulatory and standards compliance enforcement, offline safety risk, identity and user background screenings operations, along with any future areas developed or integrated.
• Develop a strategy to focus an international operations organization that is based in the US (Portland, SF, Seattle, remote), Dublin, and Singapore.
• Drive alignment, collaboration and communication with wider functional stakeholder groups across Product, Finance, Community Support Functional Groups, and other parts of Airbnb that impact Trust Partner Operations.
• Lead and/or participate in Trust Operations-specific and/or company wide projects that may be assigned by leadership
• Embrace new technologies/trends and innovation and build for the long term through multi year planning.
• Be a domain expert in all aspects of scaled operations
• Develop and grow leaders, attract and retain strong talent within the operations organization
Your Expertise
• 10-12+ years of progressively responsible leadership experience in a large, globally dispersed trust and safety or customer service operations.
• A proven track record of managing performance across a matrixed organization that covers a wide range of geographies, languages, time zones, etc
• Expert level and creative performance results in a storyteller with strong analytical skills and the ability to clarify and prioritize using data.
• Deep understanding of Trust and Safety and/or Customer Service Operations and all functional areas that interface at partners with ability to shape/input functional strategies
• Ability to work under conditions of ambiguity in a fast-growth, sometimes uncertain and complex environment - comfortable acting with minimal planning, direction, and supervision. You can identify issues both within and outside of your immediate scope, and propose solutions.
• Model Airbnb core values in how you do your job each day, with an emphasis on Diversity and Inclusion.
• Proven Track record of people development, employee engagement and people manager skills.
How We'll Take Care Of You
Our job titles may span more than one career level. The starting base pay for this role is between $215,000 and $270,000. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application,, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application Show more details...
via LinkedIn
posted_at: 3 days agoschedule_type: Full-timework_from_home: 1
Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will... Join
Airbnb's Legal team embodies the company's innovative,
Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will... Join
Airbnb's Legal team embodies the company's innovative, forward-thinking spirit. At the frontier of the new sharing economy, Airbnb is breaking new ground in matters of policy, law, and government relations. Where some see obstacles, we see the opportunity to find creative, practical solutions. Our legal team is committed to building a group of talented, collaborative and self-motivated legal professionals across the globe who believe in Airbnb's mission and leading as a 21st century company.
The Difference You Will Make
Airbnb is seeking a highly qualified, experienced IP attorney for our risk and regulatory group. The Senior Counsel, Patent Strategy, will report to Airbnb’s Associate General Counsel, Global Risk and Regulatory. This role will be the primary liaison between Airbnb and outside patent prosecution counsel, and will include counseling on strategic IP issues in both prosecution and litigation contexts. This job is for you if you work well with business people, have an upbeat and positive attitude, embrace adventure, and thrive in collaborative environments. Where some see obstacles, you see opportunities to find creative, practical solutions that advance Airbnb’s global mission. You enjoy building connections across departments, developing innovative IP strategies, and evangelizing about patent protection. You seize every opportunity to champion and promote the design and technical innovations of your global colleagues.
A Typical Day
• Manage and maintain our global patent portfolio, including invention identification and harvesting, invention disclosure meetings, portfolio mining, and preparation of patent applications.
• Serve as the primary point of contact with outside prosecution counsel.
• Develop a deep knowledge of the company’s existing and planned products, business activities and R&D; and, of relevant industry and litigation trends, best practices, and laws and regulations.
• Collaborate with legal and business professionals to identify and protect product-differentiating and competitive assets.
• Improve processes for coordinating and reporting on patent prosecution matters globally.
• Help to manage global budgets for all patent prosecution work around the world.
• Offer expert technical and legal analysis in patent-related disputes.
• Assess claims involving IP rights by and against third parties, as appropriate.
• Devise processes and procedures to help support a rapidly growing, global business.
• Train and educate engineering, product and design teams worldwide about patents.
Your Expertise
• J.D. from an accredited law school and strong academic credentials.
• Licensed attorney with 10-15+ years of significant patent prosecution and patent strategy experience.
• Significant experience with both design and utility patent prosecution strongly preferred.
• Experience at or representing technology companies strongly preferred.
• IP litigation experience preferred.
• Licensed attorney in good standing of the bar of at least one U.S. state or territory; California bar admission preferred.
• Member of the patent bar.
• Demonstrated record of successfully managing significant aspects of complex IP portfolios.
• Highly motivated, efficient, and organized.
• Able to juggle multiple projects at a time in a fast-paced environment, both collaborating as part of a team and working independently.
• Outstanding communication skills, both written and verbal.
• Ability to advocate for a position while maintaining an open-minded approach.
• Attention to details and comfort with ambiguity.
• Passion for travel, home sharing, and the Airbnb community.
• Good sense of humor, disdain for drama, and desire to get things done.
How We'll Take Care Of You
Our job titles may span more than one career level. The starting base pay for this role is between $195,000 and $245,000. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application,, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application Show more details...
The Community You Will... Join
Airbnb's Legal team embodies the company's innovative, forward-thinking spirit. At the frontier of the new sharing economy, Airbnb is breaking new ground in matters of policy, law, and government relations. Where some see obstacles, we see the opportunity to find creative, practical solutions. Our legal team is committed to building a group of talented, collaborative and self-motivated legal professionals across the globe who believe in Airbnb's mission and leading as a 21st century company.
The Difference You Will Make
Airbnb is seeking a highly qualified, experienced IP attorney for our risk and regulatory group. The Senior Counsel, Patent Strategy, will report to Airbnb’s Associate General Counsel, Global Risk and Regulatory. This role will be the primary liaison between Airbnb and outside patent prosecution counsel, and will include counseling on strategic IP issues in both prosecution and litigation contexts. This job is for you if you work well with business people, have an upbeat and positive attitude, embrace adventure, and thrive in collaborative environments. Where some see obstacles, you see opportunities to find creative, practical solutions that advance Airbnb’s global mission. You enjoy building connections across departments, developing innovative IP strategies, and evangelizing about patent protection. You seize every opportunity to champion and promote the design and technical innovations of your global colleagues.
A Typical Day
• Manage and maintain our global patent portfolio, including invention identification and harvesting, invention disclosure meetings, portfolio mining, and preparation of patent applications.
• Serve as the primary point of contact with outside prosecution counsel.
• Develop a deep knowledge of the company’s existing and planned products, business activities and R&D; and, of relevant industry and litigation trends, best practices, and laws and regulations.
• Collaborate with legal and business professionals to identify and protect product-differentiating and competitive assets.
• Improve processes for coordinating and reporting on patent prosecution matters globally.
• Help to manage global budgets for all patent prosecution work around the world.
• Offer expert technical and legal analysis in patent-related disputes.
• Assess claims involving IP rights by and against third parties, as appropriate.
• Devise processes and procedures to help support a rapidly growing, global business.
• Train and educate engineering, product and design teams worldwide about patents.
Your Expertise
• J.D. from an accredited law school and strong academic credentials.
• Licensed attorney with 10-15+ years of significant patent prosecution and patent strategy experience.
• Significant experience with both design and utility patent prosecution strongly preferred.
• Experience at or representing technology companies strongly preferred.
• IP litigation experience preferred.
• Licensed attorney in good standing of the bar of at least one U.S. state or territory; California bar admission preferred.
• Member of the patent bar.
• Demonstrated record of successfully managing significant aspects of complex IP portfolios.
• Highly motivated, efficient, and organized.
• Able to juggle multiple projects at a time in a fast-paced environment, both collaborating as part of a team and working independently.
• Outstanding communication skills, both written and verbal.
• Ability to advocate for a position while maintaining an open-minded approach.
• Attention to details and comfort with ambiguity.
• Passion for travel, home sharing, and the Airbnb community.
• Good sense of humor, disdain for drama, and desire to get things done.
How We'll Take Care Of You
Our job titles may span more than one career level. The starting base pay for this role is between $195,000 and $245,000. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application,, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application Show more details...
via Upwork
posted_at: 2 days agoschedule_type: Contractorwork_from_home: 1
I manage several Airbnb accounts with combined 500 reviews. This year I'm projected to do over USD $1 million in bookings.
I want to distribute my inventory on more channels, such as VRBO, and booking.com. I need help creating listings on these channels and syncing them with my Airbnb listings...
The main priority is to get listings ready on VRBO to use multi-unit or representative unit feature, understand how length of stay constraints can be set
I manage several Airbnb accounts with combined 500 reviews. This year I'm projected to do over USD $1 million in bookings.
I want to distribute my inventory on more channels, such as VRBO, and booking.com. I need help creating listings on these channels and syncing them with my Airbnb listings...
The main priority is to get listings ready on VRBO to use multi-unit or representative unit feature, understand how length of stay constraints can be set using the equivalent feature of Airbnb rulesets. Other tasks are nice to have.
Scope of Work
- Copy listing information for ten listings from Airbnb and create listings on VRBO and booking.com
- Set up these listings with a channel manager. I currently use Hostaway but I'm open to another channel manager.
- Set up rule sets and discounts to maximize bookings and occupancy
- Set up a direct booking engine on Hostaway or another tool.
Train my team on the differences between Airbnb and other platforms so we can adjust our policies.
Ongoing work may be available depending on the quality of your work.
Here is a link to my Airbnb profile:
https://www.airbnb.com/users/show/18486751 Show more details...
I want to distribute my inventory on more channels, such as VRBO, and booking.com. I need help creating listings on these channels and syncing them with my Airbnb listings...
The main priority is to get listings ready on VRBO to use multi-unit or representative unit feature, understand how length of stay constraints can be set using the equivalent feature of Airbnb rulesets. Other tasks are nice to have.
Scope of Work
- Copy listing information for ten listings from Airbnb and create listings on VRBO and booking.com
- Set up these listings with a channel manager. I currently use Hostaway but I'm open to another channel manager.
- Set up rule sets and discounts to maximize bookings and occupancy
- Set up a direct booking engine on Hostaway or another tool.
Train my team on the differences between Airbnb and other platforms so we can adjust our policies.
Ongoing work may be available depending on the quality of your work.
Here is a link to my Airbnb profile:
https://www.airbnb.com/users/show/18486751 Show more details...
via Built In
posted_at: 6 days agoschedule_type: Full-timesalary: 150K–185K a yearwork_from_home: 1
Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Location...
This position is US - Remote Eligible. The role may include occasional
Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Location...
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Airbnb,Inc. can employ in states where we have registered entities. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware and Rhode Island. This list is continuously evolving and being updated, please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
The Job
Airbnb is a mission-driven company dedicated to helping create connection and belonging. The company was born with a creative spirit, much like the environment at the Rhode Island School of Design where Brian Chesky and Joe Gebbia — two of its co-founders — went to college together. This creative spirit is one of the defining parts of its culture and the reason the Ground Control team was founded in 2011.
Ground Control aims to build a strong and enduring culture by connecting all employees to Airbnb’s mission, its community, and its core values through storytelling and shared experiences. Ground Control team members are the ultimate hosts.
Ground Control is seeking an internal communications and engagement professional to design and execute programs for the Employee Experience and the Diversity & Belonging functions at Airbnb.
The ideal candidate has experience leading content and employee engagement strategies around program changes, diversity and belonging initiatives, organizational changes, crises, and culture and has a track record of creating high-quality leadership communications, team moments, and internal news content.
You’ll have the opportunity to directly impact our holistic Employee Experience narrative, with responsibility for communicating programs to the company through strategic, creative and inclusive campaigns on compensation, benefits, learning, workplace, performance, Diversity & Belonging, and other employee-focused initiatives. You’ll work closely with senior leaders, central teams, and cultural ambassadors on company-wide moments and communications that inform and inspire employees about the Employee Experience and nurture Airbnb’s culture. You have experience designing and producing content and engagement programs for teams. As a strategic thought partner to executives, you will create clear, compelling narratives around visions, priorities, and programs – distilling complex topics into simple messages.
You leverage your expertise to coach leaders, ensuring our core values and employees remain at the heart of our comms. You take an entrepreneurial approach to communications—meaning you can both set a high-level strategy and get hands-on with the details.. You’ll bring your skills to bear in a fast-moving environment involving multiple deadlines, projects, and personalities. You’re laser-focused on your audience. You’re proactive and take ownership. You’re an empathetic listener and willing to pitch in and help teammates. You have an eye for detail, are an avid researcher, and an excellent writer.
Responsibilities:
• Designs strategic, audience-centric, and inclusive communications strategies that engage employees in programs, policies, benefits, and offerings of the Airbnb Employee Experience
• Acts as an essential and trusted partner to leaders, providing regular feedback and coaching
• Builds multi-medium tactics that further D&B outcomes and initiatives, and embeds a lens of inclusivity across all of the work
• Leads and/or supports communication strategies in relation to employees’ responses to external social or political crises or situations
• Interacts with stakeholders at all levels of the organization, guiding and influencing strategic decision making
• Elevates our internal narrative around how we are building an inclusive product and driving belonging in our community, including through our work in anti-discrimination, policy, and partnerships
• Works closely with stakeholders across the organization to research, write, and review content for different audiences and channels
• Partners with stakeholders to align comms approaches and strategy to the broader company roadmap
• Partners with managers and leaders on comms approaches to drive clarity and impact; influences on decisions related to comms strategies and messaging
• Owns design and production of team moments, including defining narratives, building presentations, and coaching presenters
• Educates and advises on Core Values, inclusivity and belonging, and connecting employees to the mission
• Drives content strategy with appropriate voice and tone for channels and/or functions
• Drive change thoughtfully and proactively, coming up with creative, mission-centered change management solutions.
• Uses innovative approaches related to storytelling; is able to develop messaging for complex programs, problems, and projects
• Measures and improves the effectiveness of messaging, channels, and practices
About You:
• Passion for Airbnb’s mission and community
• Degree, ideally in Journalism, Communications, PR, or related field
• Seasoned professional with 10+ years of experience in a strategic internal communications role, preferably with crisis communication experience
• Diversity and belonging subject matter expertise as demonstrated by professional experience or educational background.
• Track record of counseling top executives and delivering measurable results
• Experience with end-to-end content development (strategy, planning, research, writing, editing, distribution, measurement)
• Excellent presentation, interpersonal, and communication skills
• Highly collaborative, organized, and resourceful
• Exceptional writing and editing skills
• Track record creating effective, innovative communications channels and programs
• A master at influencing and coaching in a values-centered way that considers the employee perspective, and advocating to incorporate employee voice in execution.
• Self-directed strategic thinker capable of collaborating with and influencing a range of stakeholders and making an impact quickly
• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions
• Can design and deliver impactful comms and engagement strategies, with the ability to program manage and execute in a hands-on way.
• Capacity to absorb complex and technical details and distill into digestible, employee-facing communications.
• Exceptional organizational and project management skills; executing with speed, high level of accuracy and efficiency, attention to detail, and follow-through
• Creative problem-solving skills with the ability to implement sound judgment
• Ability to thrive in high-stress, fast-paced situations
• Strong sense of urgency in driving projects to completion
• Familiar with Keynote and telling compelling stories through presentation
• Commitment to confidentiality and business ethics, demonstrating outstanding judgment and discretion
The Pay
Our job titles may span more than one career level. The starting base pay for this role is between $150,000 and $185,000. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Belonging & Accommodations
Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at: reasonableaccommodations@airbnb.com Show more details...
The Location...
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Airbnb,Inc. can employ in states where we have registered entities. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware and Rhode Island. This list is continuously evolving and being updated, please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
The Job
Airbnb is a mission-driven company dedicated to helping create connection and belonging. The company was born with a creative spirit, much like the environment at the Rhode Island School of Design where Brian Chesky and Joe Gebbia — two of its co-founders — went to college together. This creative spirit is one of the defining parts of its culture and the reason the Ground Control team was founded in 2011.
Ground Control aims to build a strong and enduring culture by connecting all employees to Airbnb’s mission, its community, and its core values through storytelling and shared experiences. Ground Control team members are the ultimate hosts.
Ground Control is seeking an internal communications and engagement professional to design and execute programs for the Employee Experience and the Diversity & Belonging functions at Airbnb.
The ideal candidate has experience leading content and employee engagement strategies around program changes, diversity and belonging initiatives, organizational changes, crises, and culture and has a track record of creating high-quality leadership communications, team moments, and internal news content.
You’ll have the opportunity to directly impact our holistic Employee Experience narrative, with responsibility for communicating programs to the company through strategic, creative and inclusive campaigns on compensation, benefits, learning, workplace, performance, Diversity & Belonging, and other employee-focused initiatives. You’ll work closely with senior leaders, central teams, and cultural ambassadors on company-wide moments and communications that inform and inspire employees about the Employee Experience and nurture Airbnb’s culture. You have experience designing and producing content and engagement programs for teams. As a strategic thought partner to executives, you will create clear, compelling narratives around visions, priorities, and programs – distilling complex topics into simple messages.
You leverage your expertise to coach leaders, ensuring our core values and employees remain at the heart of our comms. You take an entrepreneurial approach to communications—meaning you can both set a high-level strategy and get hands-on with the details.. You’ll bring your skills to bear in a fast-moving environment involving multiple deadlines, projects, and personalities. You’re laser-focused on your audience. You’re proactive and take ownership. You’re an empathetic listener and willing to pitch in and help teammates. You have an eye for detail, are an avid researcher, and an excellent writer.
Responsibilities:
• Designs strategic, audience-centric, and inclusive communications strategies that engage employees in programs, policies, benefits, and offerings of the Airbnb Employee Experience
• Acts as an essential and trusted partner to leaders, providing regular feedback and coaching
• Builds multi-medium tactics that further D&B outcomes and initiatives, and embeds a lens of inclusivity across all of the work
• Leads and/or supports communication strategies in relation to employees’ responses to external social or political crises or situations
• Interacts with stakeholders at all levels of the organization, guiding and influencing strategic decision making
• Elevates our internal narrative around how we are building an inclusive product and driving belonging in our community, including through our work in anti-discrimination, policy, and partnerships
• Works closely with stakeholders across the organization to research, write, and review content for different audiences and channels
• Partners with stakeholders to align comms approaches and strategy to the broader company roadmap
• Partners with managers and leaders on comms approaches to drive clarity and impact; influences on decisions related to comms strategies and messaging
• Owns design and production of team moments, including defining narratives, building presentations, and coaching presenters
• Educates and advises on Core Values, inclusivity and belonging, and connecting employees to the mission
• Drives content strategy with appropriate voice and tone for channels and/or functions
• Drive change thoughtfully and proactively, coming up with creative, mission-centered change management solutions.
• Uses innovative approaches related to storytelling; is able to develop messaging for complex programs, problems, and projects
• Measures and improves the effectiveness of messaging, channels, and practices
About You:
• Passion for Airbnb’s mission and community
• Degree, ideally in Journalism, Communications, PR, or related field
• Seasoned professional with 10+ years of experience in a strategic internal communications role, preferably with crisis communication experience
• Diversity and belonging subject matter expertise as demonstrated by professional experience or educational background.
• Track record of counseling top executives and delivering measurable results
• Experience with end-to-end content development (strategy, planning, research, writing, editing, distribution, measurement)
• Excellent presentation, interpersonal, and communication skills
• Highly collaborative, organized, and resourceful
• Exceptional writing and editing skills
• Track record creating effective, innovative communications channels and programs
• A master at influencing and coaching in a values-centered way that considers the employee perspective, and advocating to incorporate employee voice in execution.
• Self-directed strategic thinker capable of collaborating with and influencing a range of stakeholders and making an impact quickly
• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions
• Can design and deliver impactful comms and engagement strategies, with the ability to program manage and execute in a hands-on way.
• Capacity to absorb complex and technical details and distill into digestible, employee-facing communications.
• Exceptional organizational and project management skills; executing with speed, high level of accuracy and efficiency, attention to detail, and follow-through
• Creative problem-solving skills with the ability to implement sound judgment
• Ability to thrive in high-stress, fast-paced situations
• Strong sense of urgency in driving projects to completion
• Familiar with Keynote and telling compelling stories through presentation
• Commitment to confidentiality and business ethics, demonstrating outstanding judgment and discretion
The Pay
Our job titles may span more than one career level. The starting base pay for this role is between $150,000 and $185,000. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Belonging & Accommodations
Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at: reasonableaccommodations@airbnb.com Show more details...
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