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Most recent job postings at alight
via CareerBuilder
posted_at: 2 days agoschedule_type: Full-time
Our story
At Alight, we believe a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive...
With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put
Our story
At Alight, we believe a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive...
With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team. Because transformation takes a workforce. Learn more at careers.alight.com .
Job summary:
The Coordinator, Learning and Development (L&D) is responsible for the administrative tasks required for maintaining learning and development programs. This includes planning, coordinating, scheduling tracking and providing all aspects of logistical support for learning and development programs in collaboration with other team members who own aligned programs. The Coordinator, L&D is also responsible for supporting maintenance of training records for employees that participate in our talent development programs, and compiling reports and statistics for the Learning & Development Manager, as needed.
Key responsibilities:
• Supports the delivery of L&D programs owned by the Talent team by coordinating and executing program logistics, organizing necessary materials, and managing facility support, as needed.
• Prepares and maintains L&D records, including program evaluations, attendance records, and learning schedules.
• Liaises with multiple learning partners, including managers, L&D team, and training vendors for leader program coordination, scheduling, change management support, and logistics, as applicable.
• Coordinates with LMS system administration team as it pertains to structured training needs involving leader programs, with limited LMS administration responsibilities, as applicable.
• Maintains the L&D learning budget under guidance and direction from L&D team leaders, including the organization of invoices, reconciling costs, sending finance requests, and distributing charges to the appropriate department.
• Researches and analyzes internal and external resources to aid in the development of the organization’s L&D objectives.
Required qualifications:
• Bachelor’s degree or college diploma (or equivalent) in Human Resources, Business, Organizational Development, Adult Education, Learning & Development or related field.
• Minimum of two years of experience in a professional services environment, with administration or coordination responsibilities for large projects or organizations.
• Minimum of one year project management experience
• Proficiency with Microsoft Office Suite
• Proficiency with tools and technology used in remote/hybrid environments for communication, meeting management, sharing resources (including, but not limited to tools like SharePoint, MS Teams)
Preferred qualifications:
• HR or workplace learning certification completed or in progress.
• Experience designing PowerPoint presentations or learning authoring tools, and interest in building these skills
• Experience in maintaining budgets, finances, and invoices.
• Experience building and managing information / resource portals like SharePoint
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity and Inclusion
Alight believes diversity should be visible, valued, and sustained throughout the organization. And we’re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.
As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.
Diversity Policy Statement
Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying ( Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Pay Transparency Statement: Alight takes into consideration a candidate’s experience, education, certification/credentials, market data, internal equity, and geography when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $46,000.00/year (for full time employees) and the estimated maximum base salary for this role of $103,900.00/year (for full-time employees). Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: [Link available when viewing the job]
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.
About Alight Solutions
Alight is a leading cloud-based human capital technology and services provider that powers confident health, wealth and wellbeing decisions for 36 million people and dependents. Our Alight Worklife® platform combines data and analytics with a simple, seamless user experience. Supported by our global delivery capabilities, Alight Worklife is transforming the employee experience for people around the world. With personalized, data-driven health, wealth, pay and wellbeing insights, Alight brings people the security of better outcomes and peace of mind throughout life’s big moments and most important decisions. Learn how Alight unlocks growth for organizations of all sizes at alight.com .
Our values are the essence of who we are:
Champion people. We are empathetic and have created a place where everyone belongs. And we win together.
Grow with purpose. We are inspired by our higher calling. We fail forward and choose progress over perfection. We are brave, show grit and grow our whole selves.
Be Alight. We are a beacon that empowers others. We act with integrity and are real. And we find ways to add joy.
Our Colleague Experience
At Alight Solutions, we are reimaging how people and organizations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter – together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life.
We understand the powerful human connections that create success for organizations. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience.
Are you interested in helping us shape the future of work and life for organizations, people and their families? If so, you've come to the right place.
Help us reimagine how people and organizations thrive!
Our story starts with a simple, universal truth: Every business is a people business. We are Alight Solutions. Reimagining how people and organizations thrive.
@AlightSolutions Show more details...
At Alight, we believe a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive...
With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team. Because transformation takes a workforce. Learn more at careers.alight.com .
Job summary:
The Coordinator, Learning and Development (L&D) is responsible for the administrative tasks required for maintaining learning and development programs. This includes planning, coordinating, scheduling tracking and providing all aspects of logistical support for learning and development programs in collaboration with other team members who own aligned programs. The Coordinator, L&D is also responsible for supporting maintenance of training records for employees that participate in our talent development programs, and compiling reports and statistics for the Learning & Development Manager, as needed.
Key responsibilities:
• Supports the delivery of L&D programs owned by the Talent team by coordinating and executing program logistics, organizing necessary materials, and managing facility support, as needed.
• Prepares and maintains L&D records, including program evaluations, attendance records, and learning schedules.
• Liaises with multiple learning partners, including managers, L&D team, and training vendors for leader program coordination, scheduling, change management support, and logistics, as applicable.
• Coordinates with LMS system administration team as it pertains to structured training needs involving leader programs, with limited LMS administration responsibilities, as applicable.
• Maintains the L&D learning budget under guidance and direction from L&D team leaders, including the organization of invoices, reconciling costs, sending finance requests, and distributing charges to the appropriate department.
• Researches and analyzes internal and external resources to aid in the development of the organization’s L&D objectives.
Required qualifications:
• Bachelor’s degree or college diploma (or equivalent) in Human Resources, Business, Organizational Development, Adult Education, Learning & Development or related field.
• Minimum of two years of experience in a professional services environment, with administration or coordination responsibilities for large projects or organizations.
• Minimum of one year project management experience
• Proficiency with Microsoft Office Suite
• Proficiency with tools and technology used in remote/hybrid environments for communication, meeting management, sharing resources (including, but not limited to tools like SharePoint, MS Teams)
Preferred qualifications:
• HR or workplace learning certification completed or in progress.
• Experience designing PowerPoint presentations or learning authoring tools, and interest in building these skills
• Experience in maintaining budgets, finances, and invoices.
• Experience building and managing information / resource portals like SharePoint
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity and Inclusion
Alight believes diversity should be visible, valued, and sustained throughout the organization. And we’re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.
As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.
Diversity Policy Statement
Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying ( Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Pay Transparency Statement: Alight takes into consideration a candidate’s experience, education, certification/credentials, market data, internal equity, and geography when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $46,000.00/year (for full time employees) and the estimated maximum base salary for this role of $103,900.00/year (for full-time employees). Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: [Link available when viewing the job]
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.
About Alight Solutions
Alight is a leading cloud-based human capital technology and services provider that powers confident health, wealth and wellbeing decisions for 36 million people and dependents. Our Alight Worklife® platform combines data and analytics with a simple, seamless user experience. Supported by our global delivery capabilities, Alight Worklife is transforming the employee experience for people around the world. With personalized, data-driven health, wealth, pay and wellbeing insights, Alight brings people the security of better outcomes and peace of mind throughout life’s big moments and most important decisions. Learn how Alight unlocks growth for organizations of all sizes at alight.com .
Our values are the essence of who we are:
Champion people. We are empathetic and have created a place where everyone belongs. And we win together.
Grow with purpose. We are inspired by our higher calling. We fail forward and choose progress over perfection. We are brave, show grit and grow our whole selves.
Be Alight. We are a beacon that empowers others. We act with integrity and are real. And we find ways to add joy.
Our Colleague Experience
At Alight Solutions, we are reimaging how people and organizations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter – together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life.
We understand the powerful human connections that create success for organizations. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience.
Are you interested in helping us shape the future of work and life for organizations, people and their families? If so, you've come to the right place.
Help us reimagine how people and organizations thrive!
Our story starts with a simple, universal truth: Every business is a people business. We are Alight Solutions. Reimagining how people and organizations thrive.
@AlightSolutions Show more details...
via Careers At Alight
posted_at: 8 days agoschedule_type: Full-time
Our story
At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”...
It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.
With a
Our story
At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”...
It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com.
ReedGroup is a growing, dynamic organization and the top provider in the Absence Management industry, providing our services to major companies including a substantial number of Fortune 100 companies. We create a seamless experience so clients can excel at their jobs and better serve their employees – supporting a thriving, engaged, and skilled workforce. We are committed to improving health and productivity outcomes while controlling costs - it is at the core of our comprehensive solutions which are designed to return people to their active lifestyles and allow businesses to thrive.
Please be advised that ReedGroup is presently hiring for these positions, but you will become an Alight employee who receives Alight policies, practices, and benefit programs.
Appeals Case Manager
Do you want to be part of a collaborative Appeals team? The Appeals Case Manager is responsible for review of adverse benefit determinations for STD and LTD claims. The Appeals Case Manager will determine the appropriate claim determination on appeal, based on the information in the claim file and any additional information submitted as part of the appeal process. You will ensure that legal and ethical standards are met for the appeal and will maintain current knowledge of all ERISA/Department of Labor guidelines. For Non-ERISA plans, procedural accuracy must be followed. The Appeals Case Manager will comply with all regulatory requirements by making a fair, thorough, and timely appeal determination.
You have
• High School diploma or commensurate level of education required. (Bachelor’s degree preferred).
• Must possess superior knowledge of disability products and claim management.
• Intermediate knowledge of Microsoft Office, including Outlook and Word.
• Expert knowledge of state and federal compliance issues impacting claim administration and appeals.
• ERISA compliance claim review experience.
• Working medical knowledge (i.e., medical terminology, medical conditions).
• Demonstration of good judgment, professionalism, and the ability to handle confidential information.
• Must possess strong interpersonal (oral and written) communication skills and a positive attitude.
• Well organized, able to multi-task and identify priorities.
You will
• Plan, implement, and execute the process of investigating STD and LTD claims that are in dispute; and effectively track and manage assigned case load of claim appeals.
• Evaluate medical, financial, and non-medical information, as developed, and consult with internal and external professionals regarding issues in dispute for the purpose of resolving claims.
• Provide clear and comprehensive communication to insureds, plan holders, attorneys, and others by phone, e-mail and mail with respect to issues in dispute.
• Interpret policy provisions, state and federal regulations, department procedures and compliance directives.
• Mentor Case Managers by serving as an advisor and provide guidance on the interpretation and administration of contract language.
• Provide appropriate feedback to help assess the training needs of the organization and participate in ongoing training and development offerings to enhance appeal administration skills.
Reporting Relationships
• As our Appeals Case Manager, you will report to the Manager of Group Disability Claims
Location
• Remote – WFH Flexibility
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Pay Transparency Statement: Alight takes into consideration a candidate’s experience, education, certification/credentials, market data, internal equity, and geography when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $29,800.00/year (for full time employees) and the estimated maximum base salary for this role of $73,700.00/year (for full-time employees). Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://careers.alight.com/us/en/alight-us-benefits-2023
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer Show more details...
At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”...
It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com.
ReedGroup is a growing, dynamic organization and the top provider in the Absence Management industry, providing our services to major companies including a substantial number of Fortune 100 companies. We create a seamless experience so clients can excel at their jobs and better serve their employees – supporting a thriving, engaged, and skilled workforce. We are committed to improving health and productivity outcomes while controlling costs - it is at the core of our comprehensive solutions which are designed to return people to their active lifestyles and allow businesses to thrive.
Please be advised that ReedGroup is presently hiring for these positions, but you will become an Alight employee who receives Alight policies, practices, and benefit programs.
Appeals Case Manager
Do you want to be part of a collaborative Appeals team? The Appeals Case Manager is responsible for review of adverse benefit determinations for STD and LTD claims. The Appeals Case Manager will determine the appropriate claim determination on appeal, based on the information in the claim file and any additional information submitted as part of the appeal process. You will ensure that legal and ethical standards are met for the appeal and will maintain current knowledge of all ERISA/Department of Labor guidelines. For Non-ERISA plans, procedural accuracy must be followed. The Appeals Case Manager will comply with all regulatory requirements by making a fair, thorough, and timely appeal determination.
You have
• High School diploma or commensurate level of education required. (Bachelor’s degree preferred).
• Must possess superior knowledge of disability products and claim management.
• Intermediate knowledge of Microsoft Office, including Outlook and Word.
• Expert knowledge of state and federal compliance issues impacting claim administration and appeals.
• ERISA compliance claim review experience.
• Working medical knowledge (i.e., medical terminology, medical conditions).
• Demonstration of good judgment, professionalism, and the ability to handle confidential information.
• Must possess strong interpersonal (oral and written) communication skills and a positive attitude.
• Well organized, able to multi-task and identify priorities.
You will
• Plan, implement, and execute the process of investigating STD and LTD claims that are in dispute; and effectively track and manage assigned case load of claim appeals.
• Evaluate medical, financial, and non-medical information, as developed, and consult with internal and external professionals regarding issues in dispute for the purpose of resolving claims.
• Provide clear and comprehensive communication to insureds, plan holders, attorneys, and others by phone, e-mail and mail with respect to issues in dispute.
• Interpret policy provisions, state and federal regulations, department procedures and compliance directives.
• Mentor Case Managers by serving as an advisor and provide guidance on the interpretation and administration of contract language.
• Provide appropriate feedback to help assess the training needs of the organization and participate in ongoing training and development offerings to enhance appeal administration skills.
Reporting Relationships
• As our Appeals Case Manager, you will report to the Manager of Group Disability Claims
Location
• Remote – WFH Flexibility
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Pay Transparency Statement: Alight takes into consideration a candidate’s experience, education, certification/credentials, market data, internal equity, and geography when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $29,800.00/year (for full time employees) and the estimated maximum base salary for this role of $73,700.00/year (for full-time employees). Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://careers.alight.com/us/en/alight-us-benefits-2023
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer Show more details...
via Careers At Alight
schedule_type: Full-time
Our story
At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”...
It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.
With a
Our story
At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”...
It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com
Job Summary
The Contact Center Leader, Medicare Sales and Customer Service is responsible for the planning, reporting, quota setting, management, sales process optimization, sales program implementation, and recruiting of sales and customer service talent. Effectively lead a team of sales leaders, agents, trainers, and operations management to achieve KPIs and revenue goals. This role is responsible for leading our Medicare Contact Center portfolio. Our Contact Center Directors will be reporting into this role.
Key Responsibilities
• Effectively lead our Medicare portfolio of Contact Centers, which will include customer service & sales
• Design, implement, and manage sales forecasting, planning and budgeting process. Ensure planning, forecasting, and budgeting efforts are appropriately integrated with other planning processes within the organization
• Provide leadership to the sales organization in implementing sales & Medicare strategy objectives that appropriately reflect the organization’s goals
• Define, implement, and manage the optimal performance measurements and performance management programs required to ensure sales organization success & revenue goals
• Meet or exceed assigned targets for profitable sales attainment, KPIs and other key financial performance objectives
• Oversee delivery and operational improvement initiatives
• Drive strategy of contact center to drive growth and efficiencies
• Align reporting, training, and incentive programs with performance management priorities
• Deliver Best-in-Class Customer Experience
• Foster a culture of accountability, professional development, high performance, and ethical behavior
Knowledge, Skills, Abilities, and Experience
Knowledge, Education, Certification, Skills & Technical Proficiencies
• Bachelor’s degree required
Work Experience
• 10+ years in contact center leadership experience
• Minimum 5 years inside sales management experience
• Demonstrated experience in virtual contact center footprint
• Demonstrated ability to conduct monthly, quarterly and annual sales planning & execute accordingly
• Strong project management skills.
• Strong leadership skills
• Advanced communication and relationship management skills.
• Demonstrated strategic leadership skills are key, with proven verbal and written communications skills with demonstrated ability to work effectively across internal and external organizations
• Some travel expected
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity and Inclusion
Alight believes diversity should be visible, valued, and sustained throughout the organization. And we’re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.
As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.
Diversity Policy Statement
Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans, and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
New York Equal Pay for Equal Work Act Statement.Pay Transparency Statement in compliance with the Colorado Equal Pay for Equal Work Act, the New York City pay transparency ordinance, and any other similar laws or ordinances:Alight takes into consideration a candidate’s experience, education, certification/credentials, market data, and internal equity when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere in between the estimated minimum base salary for this role of $114,500.00/year (for full time employees) and the estimated maximum base salary for this role of $212,700.00/year (for full time employees). In addition to a base salary, this position may be bonus eligible. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight-Benefits-US22
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer Show more details...
At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”...
It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com
Job Summary
The Contact Center Leader, Medicare Sales and Customer Service is responsible for the planning, reporting, quota setting, management, sales process optimization, sales program implementation, and recruiting of sales and customer service talent. Effectively lead a team of sales leaders, agents, trainers, and operations management to achieve KPIs and revenue goals. This role is responsible for leading our Medicare Contact Center portfolio. Our Contact Center Directors will be reporting into this role.
Key Responsibilities
• Effectively lead our Medicare portfolio of Contact Centers, which will include customer service & sales
• Design, implement, and manage sales forecasting, planning and budgeting process. Ensure planning, forecasting, and budgeting efforts are appropriately integrated with other planning processes within the organization
• Provide leadership to the sales organization in implementing sales & Medicare strategy objectives that appropriately reflect the organization’s goals
• Define, implement, and manage the optimal performance measurements and performance management programs required to ensure sales organization success & revenue goals
• Meet or exceed assigned targets for profitable sales attainment, KPIs and other key financial performance objectives
• Oversee delivery and operational improvement initiatives
• Drive strategy of contact center to drive growth and efficiencies
• Align reporting, training, and incentive programs with performance management priorities
• Deliver Best-in-Class Customer Experience
• Foster a culture of accountability, professional development, high performance, and ethical behavior
Knowledge, Skills, Abilities, and Experience
Knowledge, Education, Certification, Skills & Technical Proficiencies
• Bachelor’s degree required
Work Experience
• 10+ years in contact center leadership experience
• Minimum 5 years inside sales management experience
• Demonstrated experience in virtual contact center footprint
• Demonstrated ability to conduct monthly, quarterly and annual sales planning & execute accordingly
• Strong project management skills.
• Strong leadership skills
• Advanced communication and relationship management skills.
• Demonstrated strategic leadership skills are key, with proven verbal and written communications skills with demonstrated ability to work effectively across internal and external organizations
• Some travel expected
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity and Inclusion
Alight believes diversity should be visible, valued, and sustained throughout the organization. And we’re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.
As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.
Diversity Policy Statement
Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans, and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
New York Equal Pay for Equal Work Act Statement.Pay Transparency Statement in compliance with the Colorado Equal Pay for Equal Work Act, the New York City pay transparency ordinance, and any other similar laws or ordinances:Alight takes into consideration a candidate’s experience, education, certification/credentials, market data, and internal equity when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere in between the estimated minimum base salary for this role of $114,500.00/year (for full time employees) and the estimated maximum base salary for this role of $212,700.00/year (for full time employees). In addition to a base salary, this position may be bonus eligible. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight-Benefits-US22
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer Show more details...
via Careers At Alight
posted_at: 24 days agoschedule_type: Full-time
Our story
At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”...
It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.
With a
Our story
At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”...
It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com
Alight is Looking for a Licensed DC Customer Solutions Specialist
This role requires that qualified candidates must reside in one of the following states, or Puerto Rico:
• East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, Mississippi, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia
• Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin
• West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming
• ***Only applicants from locations above will be considered.****
As part of an industry-leading team, you will help drive results for Alight Clients by delivering innovative and effective solutions as part of our Wealth Customer Care group within Alight.
This role is responsible for handling inbound calls, and providing financial education around complex questions, investment and payment options available to plan participants, including offering guidance on appropriate tools and services. Guidance is primarily focused on qualified and non-qualified retirement plan benefits.
This is an ideal role for people who have a financial background and like to educate and support others with complex retirement decisions. Strong listening and communication skills are required, along with the ability to work independently, troubleshoot and research issues, and develop solutions. This position is best for people with astute knowledge of Defined Contribution and/or Defined Benefit plans, financial acumen, along with superior problem-solving skills.
This role will leverage your knowledge of the following:
• Defined Contribution Plans- including working knowledge of general qualified plan requirements. You’ll be expected to provide information and guidance around the effects of plan distributions, loans, investment choices and other specific plan rules.
Requirements
• Strong communication skills will be necessary, including the ability to work well interpersonally with your peers, supervisors, and customers.
• Strong analytical skills to problem solving and ability to troubleshoot basic technical problems.
• Must be detail oriented with a high degree of accuracy and personal accountability.
• Ability to work in high pressure environment with seasonality high volume.
• Teamwork will be needed to engage the energies of others on the team
• Customer Service, and/or financial experience preferred.
• Utilize conceptual thinking to identify patterns, apply concepts and clarify complex information
• Demonstrate sustained confidence and resilience during challenging interactions
• Actively listen to customers to understand both articulated and unarticulated needs
• Ability to ask relevant probing questions to better assess customer needs
• Use data to persuade and influence customers to objectively guide them
Education/Experience:
• Undergraduate degree or equivalent years of industry experience.
• Defined Contribution or Qualified Plan experience
• FINRA Series 6 or 7 is required. Series 63/65/66 a plus.
US Citizenship requirements- as this role supports services provided to the federal government and/or a federal government contractor, proof will be required to verify US citizenship status at time of hire.
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity and Inclusion
Alight believes diversity should be visible, valued, and sustained throughout the organization. And we’re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.
As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.
Diversity Policy Statement
Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Pay Transparency Statement: Alight takes into consideration a candidate’s experience, education, certification/credentials, market data, internal equity, and geography when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $35,600.00/year (for full time employees) and the estimated maximum base salary for this role of $114,400.00/year (for full-time employees). Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://careers.alight.com/us/en/alight-us-benefits-2023
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer Show more details...
At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”...
It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com
Alight is Looking for a Licensed DC Customer Solutions Specialist
This role requires that qualified candidates must reside in one of the following states, or Puerto Rico:
• East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, Mississippi, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia
• Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin
• West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming
• ***Only applicants from locations above will be considered.****
As part of an industry-leading team, you will help drive results for Alight Clients by delivering innovative and effective solutions as part of our Wealth Customer Care group within Alight.
This role is responsible for handling inbound calls, and providing financial education around complex questions, investment and payment options available to plan participants, including offering guidance on appropriate tools and services. Guidance is primarily focused on qualified and non-qualified retirement plan benefits.
This is an ideal role for people who have a financial background and like to educate and support others with complex retirement decisions. Strong listening and communication skills are required, along with the ability to work independently, troubleshoot and research issues, and develop solutions. This position is best for people with astute knowledge of Defined Contribution and/or Defined Benefit plans, financial acumen, along with superior problem-solving skills.
This role will leverage your knowledge of the following:
• Defined Contribution Plans- including working knowledge of general qualified plan requirements. You’ll be expected to provide information and guidance around the effects of plan distributions, loans, investment choices and other specific plan rules.
Requirements
• Strong communication skills will be necessary, including the ability to work well interpersonally with your peers, supervisors, and customers.
• Strong analytical skills to problem solving and ability to troubleshoot basic technical problems.
• Must be detail oriented with a high degree of accuracy and personal accountability.
• Ability to work in high pressure environment with seasonality high volume.
• Teamwork will be needed to engage the energies of others on the team
• Customer Service, and/or financial experience preferred.
• Utilize conceptual thinking to identify patterns, apply concepts and clarify complex information
• Demonstrate sustained confidence and resilience during challenging interactions
• Actively listen to customers to understand both articulated and unarticulated needs
• Ability to ask relevant probing questions to better assess customer needs
• Use data to persuade and influence customers to objectively guide them
Education/Experience:
• Undergraduate degree or equivalent years of industry experience.
• Defined Contribution or Qualified Plan experience
• FINRA Series 6 or 7 is required. Series 63/65/66 a plus.
US Citizenship requirements- as this role supports services provided to the federal government and/or a federal government contractor, proof will be required to verify US citizenship status at time of hire.
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity and Inclusion
Alight believes diversity should be visible, valued, and sustained throughout the organization. And we’re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.
As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.
Diversity Policy Statement
Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Pay Transparency Statement: Alight takes into consideration a candidate’s experience, education, certification/credentials, market data, internal equity, and geography when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $35,600.00/year (for full time employees) and the estimated maximum base salary for this role of $114,400.00/year (for full-time employees). Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://careers.alight.com/us/en/alight-us-benefits-2023
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer Show more details...
via Gov Job Vault
posted_at: 30 days agoschedule_type: Full-time
Learning and Development Coordinator – Virtual Jobs in Orlando, FL at Alight Solutions
Title: Learning and Development Coordinator – Virtual...
Company: Alight Solutions
Location: Orlando, FL
Our storyAt Alight, we believe a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to
Learning and Development Coordinator – Virtual Jobs in Orlando, FL at Alight Solutions
Title: Learning and Development Coordinator – Virtual...
Company: Alight Solutions
Location: Orlando, FL
Our storyAt Alight, we believe a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.
With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team. Because transformation takes a workforce. Learn more at careers.alight.com .
Job summary:The Coordinator, Learning and Development (L&D) is responsible for the administrative tasks required for maintaining learning and development programs. This includes planning, coordinating, scheduling tracking and providing all aspects of logistical support for learning and development programs in collaboration with other team members who own aligned programs. The Coordinator, L&D is also responsible for supporting maintenance of training records for employees that participate in our talent development programs, and compiling reports and statistics for the Learning & Development Manager, as needed.
Key responsibilities:
Supports the delivery of L&D programs owned by the Talent team by coordinating and executing program logistics, organizing necessary materials, and managing facility support, as needed.
Prepares and maintains L&D records, including program evaluations, attendance records, and learning schedules.
Liaises with multiple learning partners, including managers, L&D team, and training vendors.
Performs basic admin duties in the LMS for leader program management, as needed.
Supports L&D team by maintaining the learning budget, including the organization of invoices, reconciling costs, sending finance requests, and distributing charges to the appropriate department.
Researches and analyzes internal and external resources to aid in the development of the organization’s L&D objectives.
Required qualifications:
Bachelor’s degree or college diploma (or equivalent) in Human Resources, Business, Organizational Development, Adult Education, Learning & Development or related field.
Minimum of two years of experience working in an administrative capacity.
Minimum of one year project management experience
Proficiency with Microsoft Office Suite
Proficiency with tools and technology used in remote/hybrid environments for communication, meeting management, sharing resources (including, but not limited to tools like SharePoint, MS Teams, …)
Preferred qualifications:
HR or workplace learning certification completed or in progress.
Experience designing PowerPoint presentations or learning authoring tools, and interest in building these skills
Experience in maintaining budgets, finances, and invoices.
Experience building and managing information / resource portals like SharePoint
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity an… Show more details...
Title: Learning and Development Coordinator – Virtual...
Company: Alight Solutions
Location: Orlando, FL
Our storyAt Alight, we believe a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.
With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team. Because transformation takes a workforce. Learn more at careers.alight.com .
Job summary:The Coordinator, Learning and Development (L&D) is responsible for the administrative tasks required for maintaining learning and development programs. This includes planning, coordinating, scheduling tracking and providing all aspects of logistical support for learning and development programs in collaboration with other team members who own aligned programs. The Coordinator, L&D is also responsible for supporting maintenance of training records for employees that participate in our talent development programs, and compiling reports and statistics for the Learning & Development Manager, as needed.
Key responsibilities:
Supports the delivery of L&D programs owned by the Talent team by coordinating and executing program logistics, organizing necessary materials, and managing facility support, as needed.
Prepares and maintains L&D records, including program evaluations, attendance records, and learning schedules.
Liaises with multiple learning partners, including managers, L&D team, and training vendors.
Performs basic admin duties in the LMS for leader program management, as needed.
Supports L&D team by maintaining the learning budget, including the organization of invoices, reconciling costs, sending finance requests, and distributing charges to the appropriate department.
Researches and analyzes internal and external resources to aid in the development of the organization’s L&D objectives.
Required qualifications:
Bachelor’s degree or college diploma (or equivalent) in Human Resources, Business, Organizational Development, Adult Education, Learning & Development or related field.
Minimum of two years of experience working in an administrative capacity.
Minimum of one year project management experience
Proficiency with Microsoft Office Suite
Proficiency with tools and technology used in remote/hybrid environments for communication, meeting management, sharing resources (including, but not limited to tools like SharePoint, MS Teams, …)
Preferred qualifications:
HR or workplace learning certification completed or in progress.
Experience designing PowerPoint presentations or learning authoring tools, and interest in building these skills
Experience in maintaining budgets, finances, and invoices.
Experience building and managing information / resource portals like SharePoint
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity an… Show more details...
via Careers At Alight
posted_at: 9 days agoschedule_type: Full-time
Our story
At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”...
It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.
With a
Our story
At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”...
It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com
SAP EC Payroll Senior Functional Consultant
The Senior SAP ECP Consultant is responsible for producing solution design, documentation, and successful delivery of Employee Central Payroll with expert attention to all architectural qualities for an effectively working SuccessFactors Human Resource (HCM) system. The Senior SAP ECP Consultant must have extensive experience in configuring and custom development with excellent functional and technical skills. Should be able to work with the business to understand their needs and coach them on the appropriate solutions, while at the same time; work with Technical Support Team to drive them to an efficient technical solution design. Design conversion programs to convert employee data from various legacy systems into Success factors HCM systems, test configuration modules and validate data conversion. Train client personnel for the best use of functionalities.
Essential Functions:
Provide expert-level technology consultation during implement design and development phase in the SAP ECP module utilizing the Success Factors Human Resource (HCM) framework.
Configuration experience across the SAP Payroll/SuccessFactors ECP modules
Expert knowledge of SAP PY/SuccessFactors ECP and related functionality, coupled with strong analytical skills and a good understanding of information technology concepts and processes.
Drive the definition of standards during change request workshops.
Drive the development of technology solutions which provide standardized, functional, maintaining, and cost-effective payroll solutions.
Utilizing SuccessFactors ECP Framework modelling techniques to provide production support for payroll.
Drive the development of technology solutions which provide standardized, functional, supportable, maintainable, secure, and cost-effective HR IT solutions.
Develop HR processes and guidelines keeping in mind the continuous optimization of system functionality and performance.
Drive the definition of ECP standards during requirements workshops and change requests.
Provide clear and concise project status to project management team.
Understand customer Statement of Work and identify complex areas that will require specific focus within the ECP framework.
Analyze and evaluate client requirements, perform requirements gathering and create specifications with functional users and business analysts.
Good understanding of Payroll Business principles
Self-motivated and able to work with minimum supervision.
Excellent communication skills
Key Competencies:
• Be Accountable
• Solve Problems
• Take Ownership
• Be Client Centric
• Be Effective
Position Type/Expected Hours of Work:
This is a full-time position. Days and hours of work are Monday through Friday, 8:30 am to 5:30 pm. This position regularly requires long hours and weekend work.
Skills and Experience
Alight Solutions offers you a unique chance to build a career in a vibrant, agile, and growing organization, yet one with truly global client relationships and a wide range of opportunities.
At Alight Solutions, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do.
• An ideal candidate must have minimum of 4 full life cycle implementations and support in payroll module.
• Strong US Payroll knowledge
• 5 years of experience in design and configuration of Payroll.
• SAP payroll configuration for Gross payroll and Net Payroll,
• Tax Reporter configuration,
• Experience with BSI tax factory
• Third party remittance,
• Payroll catalog definition including but not limited to collective bargaining agreement wage type definition and configuration,
• Off cycle payroll definition and processing,
• Levy management
• Garnishment’s definition, reporting and management,
• Integration with Benefits
• Integration with SAP FI and with Third party FI
• Detailed knowledge and understanding of integration with Compensation and Time Management
• Experience in creating and defining custom operations and rules.
• Experience in defining user exits.
• Experience with Yearend activities and support packs implementation
• Minimum of 2 years’ experience executing parallel payroll testing.
• Extensive experience in compliance reporting for more than 1 country
• Excellent written and verbal communication skills
Preferred Education and Experience:
Bachelor’s Degree in related technical experience
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity and Inclusion
Alight believes diversity should be visible, valued, and sustained throughout the organization. And we’re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.
As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.
Diversity Policy Statement
Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
#LI-Remote
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Pay Transparency Statement: Alight takes into consideration a candidate’s experience, education, certification/credentials, market data, internal equity, and geography when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $110,000.00/year (for full time employees) and the estimated maximum base salary for this role of $140,000.00/year (for full time employees). In addition to a base salary, this position may be eligible for a bonus and/or other incentive plans. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://careers.alight.com/us/en/alight-us-benefits-2023
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer Show more details...
At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”...
It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com
SAP EC Payroll Senior Functional Consultant
The Senior SAP ECP Consultant is responsible for producing solution design, documentation, and successful delivery of Employee Central Payroll with expert attention to all architectural qualities for an effectively working SuccessFactors Human Resource (HCM) system. The Senior SAP ECP Consultant must have extensive experience in configuring and custom development with excellent functional and technical skills. Should be able to work with the business to understand their needs and coach them on the appropriate solutions, while at the same time; work with Technical Support Team to drive them to an efficient technical solution design. Design conversion programs to convert employee data from various legacy systems into Success factors HCM systems, test configuration modules and validate data conversion. Train client personnel for the best use of functionalities.
Essential Functions:
Provide expert-level technology consultation during implement design and development phase in the SAP ECP module utilizing the Success Factors Human Resource (HCM) framework.
Configuration experience across the SAP Payroll/SuccessFactors ECP modules
Expert knowledge of SAP PY/SuccessFactors ECP and related functionality, coupled with strong analytical skills and a good understanding of information technology concepts and processes.
Drive the definition of standards during change request workshops.
Drive the development of technology solutions which provide standardized, functional, maintaining, and cost-effective payroll solutions.
Utilizing SuccessFactors ECP Framework modelling techniques to provide production support for payroll.
Drive the development of technology solutions which provide standardized, functional, supportable, maintainable, secure, and cost-effective HR IT solutions.
Develop HR processes and guidelines keeping in mind the continuous optimization of system functionality and performance.
Drive the definition of ECP standards during requirements workshops and change requests.
Provide clear and concise project status to project management team.
Understand customer Statement of Work and identify complex areas that will require specific focus within the ECP framework.
Analyze and evaluate client requirements, perform requirements gathering and create specifications with functional users and business analysts.
Good understanding of Payroll Business principles
Self-motivated and able to work with minimum supervision.
Excellent communication skills
Key Competencies:
• Be Accountable
• Solve Problems
• Take Ownership
• Be Client Centric
• Be Effective
Position Type/Expected Hours of Work:
This is a full-time position. Days and hours of work are Monday through Friday, 8:30 am to 5:30 pm. This position regularly requires long hours and weekend work.
Skills and Experience
Alight Solutions offers you a unique chance to build a career in a vibrant, agile, and growing organization, yet one with truly global client relationships and a wide range of opportunities.
At Alight Solutions, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do.
• An ideal candidate must have minimum of 4 full life cycle implementations and support in payroll module.
• Strong US Payroll knowledge
• 5 years of experience in design and configuration of Payroll.
• SAP payroll configuration for Gross payroll and Net Payroll,
• Tax Reporter configuration,
• Experience with BSI tax factory
• Third party remittance,
• Payroll catalog definition including but not limited to collective bargaining agreement wage type definition and configuration,
• Off cycle payroll definition and processing,
• Levy management
• Garnishment’s definition, reporting and management,
• Integration with Benefits
• Integration with SAP FI and with Third party FI
• Detailed knowledge and understanding of integration with Compensation and Time Management
• Experience in creating and defining custom operations and rules.
• Experience in defining user exits.
• Experience with Yearend activities and support packs implementation
• Minimum of 2 years’ experience executing parallel payroll testing.
• Extensive experience in compliance reporting for more than 1 country
• Excellent written and verbal communication skills
Preferred Education and Experience:
Bachelor’s Degree in related technical experience
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity and Inclusion
Alight believes diversity should be visible, valued, and sustained throughout the organization. And we’re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.
As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.
Diversity Policy Statement
Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
#LI-Remote
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Pay Transparency Statement: Alight takes into consideration a candidate’s experience, education, certification/credentials, market data, internal equity, and geography when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $110,000.00/year (for full time employees) and the estimated maximum base salary for this role of $140,000.00/year (for full time employees). In addition to a base salary, this position may be eligible for a bonus and/or other incentive plans. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://careers.alight.com/us/en/alight-us-benefits-2023
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer Show more details...
via Careers At Alight
posted_at: 15 days agoschedule_type: Full-time
• *Training will begin for this class on Monday, May 1st **
We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). This role requires that qualified candidates must reside in one of the following states...
East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington
• *Training will begin for this class on Monday, May 1st **
We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). This role requires that qualified candidates must reside in one of the following states...
East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia
Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin, Mississippi
West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming
• ***Only applicants from locations above will be considered.****
Eres compasivo, enfocado al servicio al cliente, determinado y tienes el deseo de ser parte de un equipo progresivo e innovador. Es importante para ti unirte a una compañía donde “La gente cuenta” y “Hacemos lo correcto”. Amas el desafío de tomar decisiones en el momento mientras ayudas a gente que está tomando decisiones importantes de su vida. Valoras trabajar con compañeros comprometidos y líderes amables que les importa el bienestar de sus empleados y clientes. Sobre todo, estás buscando una carrera donde puedas utilizar tus talentos y trabajar duro para brindar un servicio que realmente importe - para hacer una diferencia en la vida de otros.
¿Esto te describe? ¡Si es así, entonces ReedGroup es para ti!
Como un representante de servicio al cliente en ReedGroup, ayudarás a personas a navegar la logística y la administración de sus ausencias de trabajo. Esto incluirá ser el primer punto de contacto para los clientes que necesiten ausentarse del trabajo, debido a enfermedad o heridas, o a responder a sus preguntas. Nuestros clientes dependen de ReedGroup para servir como expertos en una variedad de ausencias, requiriendo un dominio en el conocimiento de múltiples sistemas y productos. ¡Es trabajo desafiante, pero estamos comprometidos a tu éxito como lo estás tú! Empezarías tu carrera con ReedGroup con un programa de entrenamiento completo. Con el paso del tiempo, tendrás la oportunidad de continuar expandiendo tu conocimiento de productos de discapacidad y administración de ausencias, en preparación para avanzar tu carrera dentro de nuestra organización.
You are
• Dependable, service oriented, honest, compassionate, persistent, and thrive in a working environment where you use your analytical & problem-solving skills to help others
• Able to work independently and to adapt to a rapidly changing environment
• Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers
• Adept at quickly navigating between multiple computer applications within one customer interaction to obtain information and provide correct and concise information back to the customer that combines data retrieved (talk and type)
• Very comfortable working with PCs and Microsoft Office, including corresponding functions (copy, cut, paste, toggle). You’re able to quickly input and retrieve data while working with the customer on the telephone.
You have
• Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 200 Mbps/50Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.
• A demonstrated successful work history in customer service, insurance, or related field. Knowledge of Disability Management, FMLA, and Workers Compensation is a plus, and a background in disability insurance or health care is also favorable.
• Bilingual (English/Spanish) is a plus
• Excellent communication & collaboration skills with strong ability to empathize with customers
• Strong attention to detail with critical thinking skills
• Demonstrated proficiency with Microsoft Office; your PC skills must include the ability to use dual screens and multiple systems simultaneously (we’ll provide the necessary equipment, of course!)
• High School Diploma or equivalent is required, bachelor’s degree a plus
You will
• Engage people who need help with their leaves of absence, using a variety of technologies including inbound and outbound telephone and chat
• Continuously strive to provide superior products and customer service, serving callers as a subject matter expert on a variety of leave types
• Initiate new leave cases in our system
• Make independent complex decisions within the scope of your authority
• Demonstrate a high level of confidentiality and professionalism
• Express yourself in an open and honest manner
• Demonstrate a positive attitude, self-awareness and embrace feedback
• Be kind and compassionate
• Use productivity and quality data & metrics to achieve superior customer service results
As a condition of employment, you will be required to complete paid training and successfully pass a final course assessment. This training will take place during the first 5-weeks of your employment, and the hours are full time.
Reporting Relationships
As a Customer Care Representative, you will report to a Customer Care Team Leader
Location
This role can be a remote/work from home position located anywhere in the Eastern, Central, Mountain and Pacific time zones.
Travel
There is no travel required for this position.
Our Promise
At ReedGroup, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Work-Life Balance
We recognize the importance of a work life balance. We promote healthy lifestyles and flexible work arrangements for our employees.
Our story
At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”
It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com.
ReedGroup is a growing, dynamic organization and the top provider in the Absence Management industry, providing our services to major companies including a substantial number of Fortune 100 companies. We create a seamless experience so clients can excel at their jobs and better serve their employees – supporting a thriving, engaged, and skilled workforce. We are committed to improving health and productivity outcomes while controlling costs - it is at the core of our comprehensive solutions which are designed to return people to their active lifestyles and allow businesses to thrive.
Please be advised that ReedGroup is presently hiring for these positions, but you will become an Alight employee who receives Alight policies, practices, and benefit programs.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Pay Transparency Statement: Alight takes into consideration a candidate’s experience, education, certification/credentials, market data, internal equity, and geography when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $28,000.00/year (for full time employees) and the estimated maximum base salary for this role of $53,400.00/year (for full time employees). In addition to a base salary, this position may be eligible for a bonus and/or other incentive plans. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://careers.alight.com/us/en/alight-us-benefits-2023
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer Show more details...
We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). This role requires that qualified candidates must reside in one of the following states...
East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia
Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin, Mississippi
West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming
• ***Only applicants from locations above will be considered.****
Eres compasivo, enfocado al servicio al cliente, determinado y tienes el deseo de ser parte de un equipo progresivo e innovador. Es importante para ti unirte a una compañía donde “La gente cuenta” y “Hacemos lo correcto”. Amas el desafío de tomar decisiones en el momento mientras ayudas a gente que está tomando decisiones importantes de su vida. Valoras trabajar con compañeros comprometidos y líderes amables que les importa el bienestar de sus empleados y clientes. Sobre todo, estás buscando una carrera donde puedas utilizar tus talentos y trabajar duro para brindar un servicio que realmente importe - para hacer una diferencia en la vida de otros.
¿Esto te describe? ¡Si es así, entonces ReedGroup es para ti!
Como un representante de servicio al cliente en ReedGroup, ayudarás a personas a navegar la logística y la administración de sus ausencias de trabajo. Esto incluirá ser el primer punto de contacto para los clientes que necesiten ausentarse del trabajo, debido a enfermedad o heridas, o a responder a sus preguntas. Nuestros clientes dependen de ReedGroup para servir como expertos en una variedad de ausencias, requiriendo un dominio en el conocimiento de múltiples sistemas y productos. ¡Es trabajo desafiante, pero estamos comprometidos a tu éxito como lo estás tú! Empezarías tu carrera con ReedGroup con un programa de entrenamiento completo. Con el paso del tiempo, tendrás la oportunidad de continuar expandiendo tu conocimiento de productos de discapacidad y administración de ausencias, en preparación para avanzar tu carrera dentro de nuestra organización.
You are
• Dependable, service oriented, honest, compassionate, persistent, and thrive in a working environment where you use your analytical & problem-solving skills to help others
• Able to work independently and to adapt to a rapidly changing environment
• Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers
• Adept at quickly navigating between multiple computer applications within one customer interaction to obtain information and provide correct and concise information back to the customer that combines data retrieved (talk and type)
• Very comfortable working with PCs and Microsoft Office, including corresponding functions (copy, cut, paste, toggle). You’re able to quickly input and retrieve data while working with the customer on the telephone.
You have
• Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 200 Mbps/50Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.
• A demonstrated successful work history in customer service, insurance, or related field. Knowledge of Disability Management, FMLA, and Workers Compensation is a plus, and a background in disability insurance or health care is also favorable.
• Bilingual (English/Spanish) is a plus
• Excellent communication & collaboration skills with strong ability to empathize with customers
• Strong attention to detail with critical thinking skills
• Demonstrated proficiency with Microsoft Office; your PC skills must include the ability to use dual screens and multiple systems simultaneously (we’ll provide the necessary equipment, of course!)
• High School Diploma or equivalent is required, bachelor’s degree a plus
You will
• Engage people who need help with their leaves of absence, using a variety of technologies including inbound and outbound telephone and chat
• Continuously strive to provide superior products and customer service, serving callers as a subject matter expert on a variety of leave types
• Initiate new leave cases in our system
• Make independent complex decisions within the scope of your authority
• Demonstrate a high level of confidentiality and professionalism
• Express yourself in an open and honest manner
• Demonstrate a positive attitude, self-awareness and embrace feedback
• Be kind and compassionate
• Use productivity and quality data & metrics to achieve superior customer service results
As a condition of employment, you will be required to complete paid training and successfully pass a final course assessment. This training will take place during the first 5-weeks of your employment, and the hours are full time.
Reporting Relationships
As a Customer Care Representative, you will report to a Customer Care Team Leader
Location
This role can be a remote/work from home position located anywhere in the Eastern, Central, Mountain and Pacific time zones.
Travel
There is no travel required for this position.
Our Promise
At ReedGroup, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Work-Life Balance
We recognize the importance of a work life balance. We promote healthy lifestyles and flexible work arrangements for our employees.
Our story
At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”
It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com.
ReedGroup is a growing, dynamic organization and the top provider in the Absence Management industry, providing our services to major companies including a substantial number of Fortune 100 companies. We create a seamless experience so clients can excel at their jobs and better serve their employees – supporting a thriving, engaged, and skilled workforce. We are committed to improving health and productivity outcomes while controlling costs - it is at the core of our comprehensive solutions which are designed to return people to their active lifestyles and allow businesses to thrive.
Please be advised that ReedGroup is presently hiring for these positions, but you will become an Alight employee who receives Alight policies, practices, and benefit programs.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Pay Transparency Statement: Alight takes into consideration a candidate’s experience, education, certification/credentials, market data, internal equity, and geography when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $28,000.00/year (for full time employees) and the estimated maximum base salary for this role of $53,400.00/year (for full time employees). In addition to a base salary, this position may be eligible for a bonus and/or other incentive plans. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://careers.alight.com/us/en/alight-us-benefits-2023
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer Show more details...
via Diversity Jobs
posted_at: 8 days agoschedule_type: Full-timework_from_home: 1
Our story
At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight...
It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive
Our story
At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight...
It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com.
ReedGroup is a growing, dynamic organization and the top provider in the Absence Management industry, providing our services to major companies including a substantial number of Fortune 100 companies. We create a seamless experience so clients can excel at their jobs and better serve their employees - supporting a thriving, engaged, and skilled workforce. We are committed to improving health and productivity outcomes while controlling costs - it is at the core of our comprehensive solutions which are designed to return people to their active lifestyles and allow businesses to thrive.
Please be advised that ReedGroup is presently hiring for these positions, but you will become an Alight employee who receives Alight policies, practices, and benefit programs.
Appeals Case Manager
Do you want to be part of a collaborative Appeals team? The Appeals Case Manager is responsible for review of adverse benefit determinations for STD and LTD claims. The Appeals Case Manager will determine the appropriate claim determination on appeal, based on the information in the claim file and any additional information submitted as part of the appeal process. You will ensure that legal and ethical standards are met for the appeal and will maintain current knowledge of all ERISA/Department of Labor guidelines. For Non-ERISA plans, procedural accuracy must be followed. The Appeals Case Manager will comply with all regulatory requirements by making a fair, thorough, and timely appeal determination.
You have
• High School diploma or commensurate level of education required. (Bachelor's degree preferred).
• Must possess superior knowledge of disability products and claim management.
• Intermediate knowledge of Microsoft Office, including Outlook and Word.
• Expert knowledge of state and federal compliance issues impacting claim administration and appeals.
• ERISA compliance claim review experience.
• Working medical knowledge (i.e., medical terminology, medical conditions).
• Demonstration of good judgment, professionalism, and the ability to handle confidential information.
• Must possess strong interpersonal (oral and written) communication skills and a positive attitude.
• Well organized, able to multi-task and identify priorities.
You will
• Plan, implement, and execute the process of investigating STD and LTD claims that are in dispute; and effectively track and manage assigned case load of claim appeals.
• Evaluate medical, financial, and non-medical information, as developed, and consult with internal and external professionals regarding issues in dispute for the purpose of resolving claims.
• Provide clear and comprehensive communication to insureds, plan holders, attorneys, and others by phone, e-mail and mail with respect to issues in dispute.
• Interpret policy provisions, state and federal regulations, department procedures and compliance directives.
• Mentor Case Managers by serving as an advisor and provide guidance on the interpretation and administration of contract language.
• Provide appropriate feedback to help assess the training needs of the organization and participate in ongoing training and development offerings to enhance appeal administration skills.
Reporting Relationships
• As our Appeals Case Manager, you will report to the Manager of Group Disability Claims
Location
• Remote - WFH Flexibility
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Pay Transparency Statement: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, internal equity, and geography when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $29,800.00/year (for full time employees) and the estimated maximum base salary for this role of $73,700.00/year (for full-time employees). Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://careers.alight.com/us/en/alight-us-benefits-2023
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer Show more details...
At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight...
It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com.
ReedGroup is a growing, dynamic organization and the top provider in the Absence Management industry, providing our services to major companies including a substantial number of Fortune 100 companies. We create a seamless experience so clients can excel at their jobs and better serve their employees - supporting a thriving, engaged, and skilled workforce. We are committed to improving health and productivity outcomes while controlling costs - it is at the core of our comprehensive solutions which are designed to return people to their active lifestyles and allow businesses to thrive.
Please be advised that ReedGroup is presently hiring for these positions, but you will become an Alight employee who receives Alight policies, practices, and benefit programs.
Appeals Case Manager
Do you want to be part of a collaborative Appeals team? The Appeals Case Manager is responsible for review of adverse benefit determinations for STD and LTD claims. The Appeals Case Manager will determine the appropriate claim determination on appeal, based on the information in the claim file and any additional information submitted as part of the appeal process. You will ensure that legal and ethical standards are met for the appeal and will maintain current knowledge of all ERISA/Department of Labor guidelines. For Non-ERISA plans, procedural accuracy must be followed. The Appeals Case Manager will comply with all regulatory requirements by making a fair, thorough, and timely appeal determination.
You have
• High School diploma or commensurate level of education required. (Bachelor's degree preferred).
• Must possess superior knowledge of disability products and claim management.
• Intermediate knowledge of Microsoft Office, including Outlook and Word.
• Expert knowledge of state and federal compliance issues impacting claim administration and appeals.
• ERISA compliance claim review experience.
• Working medical knowledge (i.e., medical terminology, medical conditions).
• Demonstration of good judgment, professionalism, and the ability to handle confidential information.
• Must possess strong interpersonal (oral and written) communication skills and a positive attitude.
• Well organized, able to multi-task and identify priorities.
You will
• Plan, implement, and execute the process of investigating STD and LTD claims that are in dispute; and effectively track and manage assigned case load of claim appeals.
• Evaluate medical, financial, and non-medical information, as developed, and consult with internal and external professionals regarding issues in dispute for the purpose of resolving claims.
• Provide clear and comprehensive communication to insureds, plan holders, attorneys, and others by phone, e-mail and mail with respect to issues in dispute.
• Interpret policy provisions, state and federal regulations, department procedures and compliance directives.
• Mentor Case Managers by serving as an advisor and provide guidance on the interpretation and administration of contract language.
• Provide appropriate feedback to help assess the training needs of the organization and participate in ongoing training and development offerings to enhance appeal administration skills.
Reporting Relationships
• As our Appeals Case Manager, you will report to the Manager of Group Disability Claims
Location
• Remote - WFH Flexibility
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Pay Transparency Statement: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, internal equity, and geography when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $29,800.00/year (for full time employees) and the estimated maximum base salary for this role of $73,700.00/year (for full-time employees). Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://careers.alight.com/us/en/alight-us-benefits-2023
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer Show more details...
via Jobilize
posted_at: 5 days agoschedule_type: Full-time
Please read carefully before applying, to understand training hours/timing, before going to the 30 Hour - shift.
• This is a Part-time position with full Benefits. During your tenure, you may have to attend Virtual training sessions with the larger team during more traditional training hours.
• During training you must be able to work 40 hours during the first two weeks of training...
• After successful completion of training, you will be given
Please read carefully before applying, to understand training hours/timing, before going to the 30 Hour - shift.
• This is a Part-time position with full Benefits. During your tenure, you may have to attend Virtual training sessions with the larger team during more traditional training hours.
• During training you must be able to work 40 hours during the first two weeks of training...
• After successful completion of training, you will be given a shift (total of 30 hours per week) between the hours of 8am and 8pm EST Monday through Friday.
Our story
At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."
It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com
We Offer You
• A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization:
• A full Benefits Package, starting on your first day of employment
• Health, Dental, Vision, Life Insurance, and more.
• A 401k plan that includes a corporate match.
• Paid Time Off
• 11.25 days of paid vacation
• Ten paid holidays per calendar year (8 fixed and 2 floating)
• You will accrue 1 wellness hour per 30 hours worked
• Career Development & Growth: We provide ongoing training, coaching, and development. We reward continuous improvement and encourage you to own your own development. Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources!
As a Customer Care Representative, a typical day may include the following:
• Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc.
• Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. This may include additional research and ongoing casework.
• Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. This may include assisting the caller in navigating the system as well.
• Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries.
Required Experience:
• At least 4 years of customer service experience, or a combination of education and experience:
• High School diploma and 4 years of customer service experience, OR
• Associate's Degree and 2 years of customer service experience, OR
• Bachelor's Degree
• A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction
• Ability to be flexible, adaptable, and dependable in a constantly changing, fast-paced environment
• Ability to receive and immediately apply constructive feedback
• Ability to multi-task using several Windows applications at once while assisting a customer on the phone
• Flexibility to work a specified shift and extended hours as necessary
Preferred Experience:
• Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity and Inclusion
Alight believes diversityshould be visible, valued, and sustained throughout the organization. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve
As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.
Diversity Policy Statement
Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions provides equ Show more details...
• This is a Part-time position with full Benefits. During your tenure, you may have to attend Virtual training sessions with the larger team during more traditional training hours.
• During training you must be able to work 40 hours during the first two weeks of training...
• After successful completion of training, you will be given a shift (total of 30 hours per week) between the hours of 8am and 8pm EST Monday through Friday.
Our story
At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."
It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com
We Offer You
• A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization:
• A full Benefits Package, starting on your first day of employment
• Health, Dental, Vision, Life Insurance, and more.
• A 401k plan that includes a corporate match.
• Paid Time Off
• 11.25 days of paid vacation
• Ten paid holidays per calendar year (8 fixed and 2 floating)
• You will accrue 1 wellness hour per 30 hours worked
• Career Development & Growth: We provide ongoing training, coaching, and development. We reward continuous improvement and encourage you to own your own development. Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources!
As a Customer Care Representative, a typical day may include the following:
• Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc.
• Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. This may include additional research and ongoing casework.
• Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. This may include assisting the caller in navigating the system as well.
• Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries.
Required Experience:
• At least 4 years of customer service experience, or a combination of education and experience:
• High School diploma and 4 years of customer service experience, OR
• Associate's Degree and 2 years of customer service experience, OR
• Bachelor's Degree
• A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction
• Ability to be flexible, adaptable, and dependable in a constantly changing, fast-paced environment
• Ability to receive and immediately apply constructive feedback
• Ability to multi-task using several Windows applications at once while assisting a customer on the phone
• Flexibility to work a specified shift and extended hours as necessary
Preferred Experience:
• Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity and Inclusion
Alight believes diversityshould be visible, valued, and sustained throughout the organization. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve
As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.
Diversity Policy Statement
Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions provides equ Show more details...
via Jobilize
posted_at: 5 days agoschedule_type: Full-time
Please read carefully before applying, to understand training hours/timing, before going to the 30 Hour - shift.
• This is a Part-time position with full Benefits. During your tenure, you may have to attend Virtual training sessions with the larger team during more traditional training hours.
• During training you must be able to work 40 hours during the first two weeks of training...
• After successful completion of training, you will be given
Please read carefully before applying, to understand training hours/timing, before going to the 30 Hour - shift.
• This is a Part-time position with full Benefits. During your tenure, you may have to attend Virtual training sessions with the larger team during more traditional training hours.
• During training you must be able to work 40 hours during the first two weeks of training...
• After successful completion of training, you will be given a shift (total of 30 hours per week) between the hours of 8am and 8pm EST Monday through Friday.
Our story
At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."
It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com
We Offer You
• A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization:
• A full Benefits Package, starting on your first day of employment
• Health, Dental, Vision, Life Insurance, and more.
• A 401k plan that includes a corporate match.
• Paid Time Off
• 11.25 days of paid vacation
• Ten paid holidays per calendar year (8 fixed and 2 floating)
• You will accrue 1 wellness hour per 30 hours worked
• Career Development & Growth: We provide ongoing training, coaching, and development. We reward continuous improvement and encourage you to own your own development. Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources!
As a Customer Care Representative, a typical day may include the following:
• Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc.
• Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. This may include additional research and ongoing casework.
• Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. This may include assisting the caller in navigating the system as well.
• Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries.
Required Experience:
• At least 4 years of customer service experience, or a combination of education and experience:
• High School diploma and 4 years of customer service experience, OR
• Associate's Degree and 2 years of customer service experience, OR
• Bachelor's Degree
• A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction
• Ability to be flexible, adaptable, and dependable in a constantly changing, fast-paced environment
• Ability to receive and immediately apply constructive feedback
• Ability to multi-task using several Windows applications at once while assisting a customer on the phone
• Flexibility to work a specified shift and extended hours as necessary
Preferred Experience:
• Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity and Inclusion
Alight believes diversityshould be visible, valued, and sustained throughout the organization. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve
As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.
Diversity Policy Statement
Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions provides equ Show more details...
• This is a Part-time position with full Benefits. During your tenure, you may have to attend Virtual training sessions with the larger team during more traditional training hours.
• During training you must be able to work 40 hours during the first two weeks of training...
• After successful completion of training, you will be given a shift (total of 30 hours per week) between the hours of 8am and 8pm EST Monday through Friday.
Our story
At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."
It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com
We Offer You
• A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization:
• A full Benefits Package, starting on your first day of employment
• Health, Dental, Vision, Life Insurance, and more.
• A 401k plan that includes a corporate match.
• Paid Time Off
• 11.25 days of paid vacation
• Ten paid holidays per calendar year (8 fixed and 2 floating)
• You will accrue 1 wellness hour per 30 hours worked
• Career Development & Growth: We provide ongoing training, coaching, and development. We reward continuous improvement and encourage you to own your own development. Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources!
As a Customer Care Representative, a typical day may include the following:
• Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc.
• Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. This may include additional research and ongoing casework.
• Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. This may include assisting the caller in navigating the system as well.
• Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries.
Required Experience:
• At least 4 years of customer service experience, or a combination of education and experience:
• High School diploma and 4 years of customer service experience, OR
• Associate's Degree and 2 years of customer service experience, OR
• Bachelor's Degree
• A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction
• Ability to be flexible, adaptable, and dependable in a constantly changing, fast-paced environment
• Ability to receive and immediately apply constructive feedback
• Ability to multi-task using several Windows applications at once while assisting a customer on the phone
• Flexibility to work a specified shift and extended hours as necessary
Preferred Experience:
• Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity and Inclusion
Alight believes diversityshould be visible, valued, and sustained throughout the organization. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve
As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.
Diversity Policy Statement
Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions provides equ Show more details...
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