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Most recent job postings at amica
via Glassdoor
posted_at: 4 days agoschedule_type: Full-time
Desktop Support and Services Specialist (Corporate Information Systems Department)
25 Amica Way, Lincoln, RI 02865...
Your future is our business.
Our Lincoln, RI office is seeking a Desktop Support and Services Specialist who will configure and install patches for vulnerabilities on all desktops and laptops throughout the company via SCCM. This may also include printer firmware.
Location: Onsite 5 days a week in our Lincoln, RI office to start.
Desktop Support and Services Specialist (Corporate Information Systems Department)
25 Amica Way, Lincoln, RI 02865...
Your future is our business.
Our Lincoln, RI office is seeking a Desktop Support and Services Specialist who will configure and install patches for vulnerabilities on all desktops and laptops throughout the company via SCCM. This may also include printer firmware.
Location: Onsite 5 days a week in our Lincoln, RI office to start. After probationary period it could go to 3 days on-site and 2 days WFH.
Work Hours: Monday – Friday, Eastern Time business hours. Potential for rotational off-hours support.
Responsibilities:
• Advise users in the proper usage of personal computer products based on company approved guidelines and act as technical resource to support the Help Desk, CIS staff and other corporate entities for PC hardware and software.
• Configure, install, and/or upgrade new and existing software on existing desktops, laptops or printers.
• Perform assessments of vulnerabilities of all priority levels in the form of metrics.
• This will require researching, packaging, and testing software and security patches within SCCM but not limited to working with the business to ensure the deployments are non-disruptive.
• Proven track record with using SCCM to deploy software in an enterprise environment. This person will need to know how to create collections in SCCM from scratch and add targeted devices to the collection.
• Being able to write scripts in either powershell, SQL or batch file / command line.
• Strong understanding of the Windows 10/11 registry.
• Experience patching and or upgrading 3rd party applications.
• This person will need to be a motivated self-starter, work with limited supervision and work well in a team setting.
• Experience working with users, business units, vendors, and leadership groups.
• Provide mentoring and guidance to other IT personnel.
• Conduct research and attend training and/or industry seminars to stay abreast of current and emerging technologies.
Qualifications:
• Associate's degree and 3+ years’ experience or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
• 4+ years of SCCM administration
• 4+ years of patch management
• Strong understanding of vulnerability management
• Intermediate level scripting ability
Perks and Benefits:
• Paid vacation, holidays and sick days
• Competitive salaries and exceptional benefits
• Generous leave programs, including paid parental bonding leave
• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Student Loan Repayment and Tuition Reimbursement programs
• Fitness and wellness reimbursement
• Generous retirement benefits
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company
About Amica
Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.
Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.
rp
#LI-WH1
#Dice Show more details...
25 Amica Way, Lincoln, RI 02865...
Your future is our business.
Our Lincoln, RI office is seeking a Desktop Support and Services Specialist who will configure and install patches for vulnerabilities on all desktops and laptops throughout the company via SCCM. This may also include printer firmware.
Location: Onsite 5 days a week in our Lincoln, RI office to start. After probationary period it could go to 3 days on-site and 2 days WFH.
Work Hours: Monday – Friday, Eastern Time business hours. Potential for rotational off-hours support.
Responsibilities:
• Advise users in the proper usage of personal computer products based on company approved guidelines and act as technical resource to support the Help Desk, CIS staff and other corporate entities for PC hardware and software.
• Configure, install, and/or upgrade new and existing software on existing desktops, laptops or printers.
• Perform assessments of vulnerabilities of all priority levels in the form of metrics.
• This will require researching, packaging, and testing software and security patches within SCCM but not limited to working with the business to ensure the deployments are non-disruptive.
• Proven track record with using SCCM to deploy software in an enterprise environment. This person will need to know how to create collections in SCCM from scratch and add targeted devices to the collection.
• Being able to write scripts in either powershell, SQL or batch file / command line.
• Strong understanding of the Windows 10/11 registry.
• Experience patching and or upgrading 3rd party applications.
• This person will need to be a motivated self-starter, work with limited supervision and work well in a team setting.
• Experience working with users, business units, vendors, and leadership groups.
• Provide mentoring and guidance to other IT personnel.
• Conduct research and attend training and/or industry seminars to stay abreast of current and emerging technologies.
Qualifications:
• Associate's degree and 3+ years’ experience or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
• 4+ years of SCCM administration
• 4+ years of patch management
• Strong understanding of vulnerability management
• Intermediate level scripting ability
Perks and Benefits:
• Paid vacation, holidays and sick days
• Competitive salaries and exceptional benefits
• Generous leave programs, including paid parental bonding leave
• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Student Loan Repayment and Tuition Reimbursement programs
• Fitness and wellness reimbursement
• Generous retirement benefits
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company
About Amica
Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.
Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.
rp
#LI-WH1
#Dice Show more details...
via Glassdoor
posted_at: 5 days agoschedule_type: Full-time
Voice Analyst
Voice Operations...
20 Blackstone Blvd, Lincoln, RI 02865
Your future is our business.
This position performs a broad range of duties in support of Amica's company-wide telephone systems and affiliated applications. Candidates must possess the ability to meet deadlines, manage multiple projects simultaneously and respond quickly to unforeseen events that impact Amica's service delivery.
The individual selected for this position
Voice Analyst
Voice Operations...
20 Blackstone Blvd, Lincoln, RI 02865
Your future is our business.
This position performs a broad range of duties in support of Amica's company-wide telephone systems and affiliated applications. Candidates must possess the ability to meet deadlines, manage multiple projects simultaneously and respond quickly to unforeseen events that impact Amica's service delivery.
The individual selected for this position will have varying responsibilities based on prior knowledge and experience with telecommunications. Those with experience may be called upon to assist with projects pertaining to Voice Operations initiatives and rollouts.
Schedule:
The working schedule is Monday through Friday, 8:45 AM to 5:00 PM. The selected candidate must be flexible and committed to working outside these hours for purposes of troubleshooting, maintenance and systems testing.
Responsibilities:
• Provide support for escalated help desk telephony questions
• Handle general service requests within departmental guidelines and established timeliness standards
• Monitor and troubleshoot hardware/software problems; open tickets as appropriate
• Order telephone service for branch relocations; disconnect service at prior location
• Review bills from various telephone vendors
• Maintain Voice Operations SharePoint Site
• Handle projects as assigned
• Shares 24 x 7 pager duty with other members of Voice Operations on a rotating basis
• May be called upon to handle other duties as required.
Requirements:
• Voice Analyst experience strongly preferred
• Requires strong analytical and organizational skills.
• Ability to meet deadlines and reprioritize when necessary
• Manage multiple projects simultaneously
• Experience with contact center technologies including Genesys Cloud and reporting systems including SQL and MicroStrategy preferred
• Knowledge of Genesys Cloud call flows for routing and IVR preferred
• Thorough knowledge of Microsoft Teams
• Knowledge of Excel, Word, Outlook
• Willingness to pursue additional insurance designations
Perks and Benefits
• Paid vacation, holidays and sick days
• Competitive salaries and exceptional benefits
• Generous leave programs, including paid parental bonding leave
• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Student Loan Repayment and Tuition Reimbursement programs
• Fitness and wellness reimbursement
• Generous retirement benefits
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company
About Amica
Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.
Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.
rp
#LI-JM Show more details...
Voice Operations...
20 Blackstone Blvd, Lincoln, RI 02865
Your future is our business.
This position performs a broad range of duties in support of Amica's company-wide telephone systems and affiliated applications. Candidates must possess the ability to meet deadlines, manage multiple projects simultaneously and respond quickly to unforeseen events that impact Amica's service delivery.
The individual selected for this position will have varying responsibilities based on prior knowledge and experience with telecommunications. Those with experience may be called upon to assist with projects pertaining to Voice Operations initiatives and rollouts.
Schedule:
The working schedule is Monday through Friday, 8:45 AM to 5:00 PM. The selected candidate must be flexible and committed to working outside these hours for purposes of troubleshooting, maintenance and systems testing.
Responsibilities:
• Provide support for escalated help desk telephony questions
• Handle general service requests within departmental guidelines and established timeliness standards
• Monitor and troubleshoot hardware/software problems; open tickets as appropriate
• Order telephone service for branch relocations; disconnect service at prior location
• Review bills from various telephone vendors
• Maintain Voice Operations SharePoint Site
• Handle projects as assigned
• Shares 24 x 7 pager duty with other members of Voice Operations on a rotating basis
• May be called upon to handle other duties as required.
Requirements:
• Voice Analyst experience strongly preferred
• Requires strong analytical and organizational skills.
• Ability to meet deadlines and reprioritize when necessary
• Manage multiple projects simultaneously
• Experience with contact center technologies including Genesys Cloud and reporting systems including SQL and MicroStrategy preferred
• Knowledge of Genesys Cloud call flows for routing and IVR preferred
• Thorough knowledge of Microsoft Teams
• Knowledge of Excel, Word, Outlook
• Willingness to pursue additional insurance designations
Perks and Benefits
• Paid vacation, holidays and sick days
• Competitive salaries and exceptional benefits
• Generous leave programs, including paid parental bonding leave
• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Student Loan Repayment and Tuition Reimbursement programs
• Fitness and wellness reimbursement
• Generous retirement benefits
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company
About Amica
Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.
Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.
rp
#LI-JM Show more details...
via Glassdoor
posted_at: 5 days agoschedule_type: Full-time
Actuary
Actuarial Department...
50 Amica Way, Lincoln, RI 02865
Your future is our business.
Our office in Lincoln, RI is seeking an actuary to join our dynamic group of analysts. As part of our team, you will independently analyze product rate levels and rating structures in several marketplaces around the country and make recommendations based on the analysis. You will also work with Actuarial leadership on high impact analytical projects and
Actuary
Actuarial Department...
50 Amica Way, Lincoln, RI 02865
Your future is our business.
Our office in Lincoln, RI is seeking an actuary to join our dynamic group of analysts. As part of our team, you will independently analyze product rate levels and rating structures in several marketplaces around the country and make recommendations based on the analysis. You will also work with Actuarial leadership on high impact analytical projects and assist in the implementation of strategies and policies.
In addition, we’re looking for you to:
• Utilize advanced actuarial tools to build strategies that respond to challenges and support corporate objectives.
• Work on innovative actuarial process improvements and use data and analytical tools add efficiencies to department functions.
• Partner with other actuaries and data scientists help construct state of the art risk models.
• Collaborate with members of the sales, underwriting, claims, IT, and Accounting teams to achieve company growth and profitability goals
We’re also looking to bring your strengths to the team:
• A minimum of five years of experience in an actuarial capacity.
• Achievement of or solid progression toward Associateship in the CAS preferred. Alternatively, a strong background in Data Science may also be considered.
• A proven track record in successfully implementing sophisticated pricing algorithms in auto and/or homeowners. The successful candidate will also have experience in monitoring and iterating on past implementations.
• Strong knowledge of ratemaking principles and contemporary personal lines actuarial techniques and theories.
• Strong knowledge of competitor pricing systems a plus.
• Strong business acumen, quantitative skills, and demonstrated problem solving ability.
• Excellent verbal and written communication skills.
• Programming and data querying experience preferred.
• Bachelor's Degree in applied mathematics, statistics or related field preferred.
This posting is for the role of Actuary. The specific role will reflect the candidate’s specific qualifications.
The role is located in our Lincoln, RI office, and will be eligible for up to two work from home days per week.
Perks and Benefits:
• Paid vacation, holidays and sick days
• Competitive salaries and exceptional benefits
• Generous leave programs, including paid parental bonding leave
• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Student Loan Repayment and Tuition Reimbursement programs
• Fitness and wellness reimbursement
• Generous retirement benefits
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company
About Amica
Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.
Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.
rp
#LI-MR1
#LI-HYBRID Show more details...
Actuarial Department...
50 Amica Way, Lincoln, RI 02865
Your future is our business.
Our office in Lincoln, RI is seeking an actuary to join our dynamic group of analysts. As part of our team, you will independently analyze product rate levels and rating structures in several marketplaces around the country and make recommendations based on the analysis. You will also work with Actuarial leadership on high impact analytical projects and assist in the implementation of strategies and policies.
In addition, we’re looking for you to:
• Utilize advanced actuarial tools to build strategies that respond to challenges and support corporate objectives.
• Work on innovative actuarial process improvements and use data and analytical tools add efficiencies to department functions.
• Partner with other actuaries and data scientists help construct state of the art risk models.
• Collaborate with members of the sales, underwriting, claims, IT, and Accounting teams to achieve company growth and profitability goals
We’re also looking to bring your strengths to the team:
• A minimum of five years of experience in an actuarial capacity.
• Achievement of or solid progression toward Associateship in the CAS preferred. Alternatively, a strong background in Data Science may also be considered.
• A proven track record in successfully implementing sophisticated pricing algorithms in auto and/or homeowners. The successful candidate will also have experience in monitoring and iterating on past implementations.
• Strong knowledge of ratemaking principles and contemporary personal lines actuarial techniques and theories.
• Strong knowledge of competitor pricing systems a plus.
• Strong business acumen, quantitative skills, and demonstrated problem solving ability.
• Excellent verbal and written communication skills.
• Programming and data querying experience preferred.
• Bachelor's Degree in applied mathematics, statistics or related field preferred.
This posting is for the role of Actuary. The specific role will reflect the candidate’s specific qualifications.
The role is located in our Lincoln, RI office, and will be eligible for up to two work from home days per week.
Perks and Benefits:
• Paid vacation, holidays and sick days
• Competitive salaries and exceptional benefits
• Generous leave programs, including paid parental bonding leave
• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Student Loan Repayment and Tuition Reimbursement programs
• Fitness and wellness reimbursement
• Generous retirement benefits
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company
About Amica
Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.
Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.
rp
#LI-MR1
#LI-HYBRID Show more details...
via Glassdoor
posted_at: 6 days agoschedule_type: Full-timesalary: 123,967–170,454 a yearwork_from_home: 1
Project Management Office Manager (Corporate Information Systems Department)
25 Amica Way, Lincoln, RI 02865...
Your future is our business.
Our Lincoln, RI office is seeking a Project Management Office Manager who will be responsible for leading the IT Project Management Office (PMO) portfolio management function including the implementation of Process Management/Improvements, Project Reporting and Resource Management.
Location: Open to fulltime
Project Management Office Manager (Corporate Information Systems Department)
25 Amica Way, Lincoln, RI 02865...
Your future is our business.
Our Lincoln, RI office is seeking a Project Management Office Manager who will be responsible for leading the IT Project Management Office (PMO) portfolio management function including the implementation of Process Management/Improvements, Project Reporting and Resource Management.
Location: Open to fulltime remote work, or hybrid onsite in our Lincoln, RI office.
Work Hours: Monday – Friday, Eastern Time business hours.
A starting annual salary between $123,967 – $170,454 based on level of previous experience. In addition, the selected candidate will be eligible for the company’s annual variable incentive paid based on company performance.
Responsibilities:
• Establish and maintain effective communication channels and partners with executives and other stakeholders to locate opportunities, develop and prioritize projects to achieve corporate goals.
• Responsible for the coordinated management and overall performance of one or more portfolios of work (projects, programs, and other structured work) from intake to completion to ensure organizational goals are met and strategic objectives are supported.
• Manage the development and improvement of IT project/program management best practices, processes, and policies using industry standard frameworks (e.g. ITIL, SAFe, PMBOK, CMMI); codify the tools, and templates used to facilitate consistent project execution and reporting. Work to ensure that project auditing standards are met.
• Generate project/portfolio metrics, validate service level compliance and develop actionable recommendations.
• Monitor and track project progress, identifying potential risks and issues, and proactively implementing corrective actions.
• Mentor the project management team and administer the evaluation process and maintain an environment conducive to professional growth for individuals under his/her direct supervision and may assess the performance of other staff members, as requested.
• Attend training and/or industry seminars as appropriate, to stay abreast of current technologies, trends and directions.
Qualifications:
• Bachelor's degree and 9+ years’ experience managing/coordinating projects and/or teams, or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
• Possess strong conflict-resolution skills; Able to take control of difficult situations; Persevere even during resistance and setbacks with a focus on a successful outcome.
• Strong oral and written communication and interpersonal skills across all levels of the organization including, senior leadership. Open and relate well to others, easy to approach and quickly build rapport with employees and vendors.
• Maintain a continuous goal for improvement in the areas of innovation, quality, productivity and documentation; Encourage and promote quality, ingenuity and timely work; Inspire others to perform at a higher level and to embrace change.
• Has a solid understanding of internal and external industry trends and key competitors and applies this knowledge while managing interactions between IT and business colleagues; Full of creative and innovative ideas, keeping future goals in mind.
• Committed to increasing functional and technical knowledge, as well as continuous learning, including, but not limited to self-teaching, training sessions or seminars with a focus on expanding knowledge beyond the current role including leadership and emerging technologies. Keeps abreast of new systems and impacts.
• Proficient in Agile methodologies and JIRA; Able to manage projects using multiple methodologies and technologies across business functions and lines of business.
• Hold, actively pursuing, or willing to pursue relevant certifications for the application as well as ITIL certification.
Perks and Benefits:
• Paid vacation, holidays and sick days
• Competitive salaries and exceptional benefits
• Generous leave programs, including paid parental bonding leave
• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Student Loan Repayment and Tuition Reimbursement programs
• Fitness and wellness reimbursement
• Generous retirement benefits
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company
About Amica
Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.
Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.
#Dice
RP
#LI-WH1
#LI-REMOTE Show more details...
25 Amica Way, Lincoln, RI 02865...
Your future is our business.
Our Lincoln, RI office is seeking a Project Management Office Manager who will be responsible for leading the IT Project Management Office (PMO) portfolio management function including the implementation of Process Management/Improvements, Project Reporting and Resource Management.
Location: Open to fulltime remote work, or hybrid onsite in our Lincoln, RI office.
Work Hours: Monday – Friday, Eastern Time business hours.
A starting annual salary between $123,967 – $170,454 based on level of previous experience. In addition, the selected candidate will be eligible for the company’s annual variable incentive paid based on company performance.
Responsibilities:
• Establish and maintain effective communication channels and partners with executives and other stakeholders to locate opportunities, develop and prioritize projects to achieve corporate goals.
• Responsible for the coordinated management and overall performance of one or more portfolios of work (projects, programs, and other structured work) from intake to completion to ensure organizational goals are met and strategic objectives are supported.
• Manage the development and improvement of IT project/program management best practices, processes, and policies using industry standard frameworks (e.g. ITIL, SAFe, PMBOK, CMMI); codify the tools, and templates used to facilitate consistent project execution and reporting. Work to ensure that project auditing standards are met.
• Generate project/portfolio metrics, validate service level compliance and develop actionable recommendations.
• Monitor and track project progress, identifying potential risks and issues, and proactively implementing corrective actions.
• Mentor the project management team and administer the evaluation process and maintain an environment conducive to professional growth for individuals under his/her direct supervision and may assess the performance of other staff members, as requested.
• Attend training and/or industry seminars as appropriate, to stay abreast of current technologies, trends and directions.
Qualifications:
• Bachelor's degree and 9+ years’ experience managing/coordinating projects and/or teams, or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
• Possess strong conflict-resolution skills; Able to take control of difficult situations; Persevere even during resistance and setbacks with a focus on a successful outcome.
• Strong oral and written communication and interpersonal skills across all levels of the organization including, senior leadership. Open and relate well to others, easy to approach and quickly build rapport with employees and vendors.
• Maintain a continuous goal for improvement in the areas of innovation, quality, productivity and documentation; Encourage and promote quality, ingenuity and timely work; Inspire others to perform at a higher level and to embrace change.
• Has a solid understanding of internal and external industry trends and key competitors and applies this knowledge while managing interactions between IT and business colleagues; Full of creative and innovative ideas, keeping future goals in mind.
• Committed to increasing functional and technical knowledge, as well as continuous learning, including, but not limited to self-teaching, training sessions or seminars with a focus on expanding knowledge beyond the current role including leadership and emerging technologies. Keeps abreast of new systems and impacts.
• Proficient in Agile methodologies and JIRA; Able to manage projects using multiple methodologies and technologies across business functions and lines of business.
• Hold, actively pursuing, or willing to pursue relevant certifications for the application as well as ITIL certification.
Perks and Benefits:
• Paid vacation, holidays and sick days
• Competitive salaries and exceptional benefits
• Generous leave programs, including paid parental bonding leave
• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Student Loan Repayment and Tuition Reimbursement programs
• Fitness and wellness reimbursement
• Generous retirement benefits
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company
About Amica
Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.
Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.
#Dice
RP
#LI-WH1
#LI-REMOTE Show more details...
via Glassdoor
posted_at: 11 days agoschedule_type: Full-timesalary: 45,979–76,622 a year
Inside Sales Representative-Inbound Call Center
10375 Park Meadows Drive, Lone Tree, CO 80124...
Your future is our business.
Our office located in Lone Tree, CO is seeking an Inside Sales Representative. This position involves converting inbound calls into new policy growth and driving results through relationship building. Candidates must be able to meet individual and department objectives and apply sales skills while educating customers and
Inside Sales Representative-Inbound Call Center
10375 Park Meadows Drive, Lone Tree, CO 80124...
Your future is our business.
Our office located in Lone Tree, CO is seeking an Inside Sales Representative. This position involves converting inbound calls into new policy growth and driving results through relationship building. Candidates must be able to meet individual and department objectives and apply sales skills while educating customers and cross selling all personal lines of insurance. At Amica we pride ourselves on being an inclusive and supportive environment where we all work together to accomplish the common goal of providing the best experience for our customers. We believe in trust and fostering lasting relationships, for not only our customers, but our employees as well.
Responsibilities
• Sell auto, home and umbrella insurance countrywide by educating and advising customers through primarily inbound telephone calls
• Build enduring relationships and gain trust to advise customers on insurance needs
• Adapt your communication style and sales approach to meet the needs of each individual customer
• Cross-sell insurance coverage and inform customers about bundling discounts, including coverage offered through Amica Life Insurance Company
• Exceed individual and department objectives by participating in various contests designed to drive sales production
• Balance investigating and solving customer inquiries with prioritizing daily work
• Communicate professionally and successfully with customers through phone and email
• Collaborate with team members to further department objectives
Salary
Our annual starting salary is between $45,979 - $76,622 based on your level of experience and/or applicable licenses within the Property and Casualty industry. In addition, we offer a competitive monthly and quarterly bonus pay structure based on the number of policies written and cross-sale referrals.
The 40-hour schedule after training will be Monday through Friday between the core hours of 8:00 AM and 5:00 PM, with the potential to work a few Saturdays and holidays per year. The training schedule will be Monday through Friday, 9:00 AM - 5:00 PM MDT.
Work from home may be available up to two days a week once trained to work independently.
Qualifications
• High school diploma or equivalent education required
• Sales experience strongly preferred
• Customer service experience preferred
• Ability to navigate multiple computer systems while maintaining professional telephone etiquette
• Excellent interpersonal and communication skills
• Previous insurance background is a plus, but not required
• After being hired, employees are required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided).
Perks and Benefits
• Paid vacation, holidays and sick day
• Competitive salaries and exceptional benefits
• Generous leave programs, including paid parental bonding leave
• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Student Loan Repayment and Tuition Reimbursement programs
• Fitness and wellness reimbursement
• Generous retirement benefits
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company
About Amica
Amica is the longest-standing mutual insurer of automobiles in the U.S. A direct writer, we also offer home, life, marine and umbrella insurance, as well as annuities. Founded on the principles of outstanding service, Amica creates peace of mind and builds enduring relationships with its customers. That mission is shared and supported by thousands of employees across the country.
Equal Opportunity Policy: All qualified applicants authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.
RP
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10375 Park Meadows Drive, Lone Tree, CO 80124...
Your future is our business.
Our office located in Lone Tree, CO is seeking an Inside Sales Representative. This position involves converting inbound calls into new policy growth and driving results through relationship building. Candidates must be able to meet individual and department objectives and apply sales skills while educating customers and cross selling all personal lines of insurance. At Amica we pride ourselves on being an inclusive and supportive environment where we all work together to accomplish the common goal of providing the best experience for our customers. We believe in trust and fostering lasting relationships, for not only our customers, but our employees as well.
Responsibilities
• Sell auto, home and umbrella insurance countrywide by educating and advising customers through primarily inbound telephone calls
• Build enduring relationships and gain trust to advise customers on insurance needs
• Adapt your communication style and sales approach to meet the needs of each individual customer
• Cross-sell insurance coverage and inform customers about bundling discounts, including coverage offered through Amica Life Insurance Company
• Exceed individual and department objectives by participating in various contests designed to drive sales production
• Balance investigating and solving customer inquiries with prioritizing daily work
• Communicate professionally and successfully with customers through phone and email
• Collaborate with team members to further department objectives
Salary
Our annual starting salary is between $45,979 - $76,622 based on your level of experience and/or applicable licenses within the Property and Casualty industry. In addition, we offer a competitive monthly and quarterly bonus pay structure based on the number of policies written and cross-sale referrals.
The 40-hour schedule after training will be Monday through Friday between the core hours of 8:00 AM and 5:00 PM, with the potential to work a few Saturdays and holidays per year. The training schedule will be Monday through Friday, 9:00 AM - 5:00 PM MDT.
Work from home may be available up to two days a week once trained to work independently.
Qualifications
• High school diploma or equivalent education required
• Sales experience strongly preferred
• Customer service experience preferred
• Ability to navigate multiple computer systems while maintaining professional telephone etiquette
• Excellent interpersonal and communication skills
• Previous insurance background is a plus, but not required
• After being hired, employees are required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided).
Perks and Benefits
• Paid vacation, holidays and sick day
• Competitive salaries and exceptional benefits
• Generous leave programs, including paid parental bonding leave
• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Student Loan Repayment and Tuition Reimbursement programs
• Fitness and wellness reimbursement
• Generous retirement benefits
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company
About Amica
Amica is the longest-standing mutual insurer of automobiles in the U.S. A direct writer, we also offer home, life, marine and umbrella insurance, as well as annuities. Founded on the principles of outstanding service, Amica creates peace of mind and builds enduring relationships with its customers. That mission is shared and supported by thousands of employees across the country.
Equal Opportunity Policy: All qualified applicants authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.
RP
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via Glassdoor
posted_at: 26 days agoschedule_type: Full-timesalary: 41,053 a year
Associate APD Claims Representative
Rhode Island Claims...
10 Amica Way, Lincoln, RI 02865
Your future is our business.
Our office in Lincoln, RI is seeking an Associate APD Claims Service Representative. The job duties include but are not limited to handling personal lines insurance claims including auto, homeowners, marine and liability claims. This position mainly handles auto physical damage claims. Substantial customer contact via the telephone
Associate APD Claims Representative
Rhode Island Claims...
10 Amica Way, Lincoln, RI 02865
Your future is our business.
Our office in Lincoln, RI is seeking an Associate APD Claims Service Representative. The job duties include but are not limited to handling personal lines insurance claims including auto, homeowners, marine and liability claims. This position mainly handles auto physical damage claims. Substantial customer contact via the telephone and correspondence is required.
Salary
A starting annual salary of $41,053.
Schedule
The 37.5-hour schedule will be Monday through Friday between the core hours of 8 a.m. and 5 p.m., with the potential to work holidays and a few Saturdays per year.
This position requires you to work in the office every scheduled business day with the possibility to work from home 2 days a week after you have undergone the proper training and have shown the ability to do so.
Responsibilities
• Take loss reports and set up claims files within diary system
• Handle telephone calls and other personal contacts
• Book new claims, select, modify, and issue acknowledgements letters within 48 hours
• Assign appraisals for outside handling
• Adjust auto physical damage (APD) claims within authority
• Adjust losses within authority, excluding bodily injury claims
• Process letters and loss or expense payments to insureds, claimants, and vendors
• Handle subrogation matters as required or requested
Qualifications
• High school diploma or equivalent education required
• Maintain state insurance license
• Excellent written and verbal communication skills
• Knowledge of Microsoft Excel, Word, and Outlook
• Previous insurance, claims, and customer service experience preferred
Perks and Benefits
• Paid vacation, holidays and sick day
• Competitive salaries and exceptional benefits
• Generous leave programs, including paid parental bonding leave
• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Student Loan Repayment and Tuition Reimbursement programs
• Fitness and wellness reimbursement
• Generous retirement benefits
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company
About Amica
Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.
Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.
hp
#LI-JM Show more details...
Rhode Island Claims...
10 Amica Way, Lincoln, RI 02865
Your future is our business.
Our office in Lincoln, RI is seeking an Associate APD Claims Service Representative. The job duties include but are not limited to handling personal lines insurance claims including auto, homeowners, marine and liability claims. This position mainly handles auto physical damage claims. Substantial customer contact via the telephone and correspondence is required.
Salary
A starting annual salary of $41,053.
Schedule
The 37.5-hour schedule will be Monday through Friday between the core hours of 8 a.m. and 5 p.m., with the potential to work holidays and a few Saturdays per year.
This position requires you to work in the office every scheduled business day with the possibility to work from home 2 days a week after you have undergone the proper training and have shown the ability to do so.
Responsibilities
• Take loss reports and set up claims files within diary system
• Handle telephone calls and other personal contacts
• Book new claims, select, modify, and issue acknowledgements letters within 48 hours
• Assign appraisals for outside handling
• Adjust auto physical damage (APD) claims within authority
• Adjust losses within authority, excluding bodily injury claims
• Process letters and loss or expense payments to insureds, claimants, and vendors
• Handle subrogation matters as required or requested
Qualifications
• High school diploma or equivalent education required
• Maintain state insurance license
• Excellent written and verbal communication skills
• Knowledge of Microsoft Excel, Word, and Outlook
• Previous insurance, claims, and customer service experience preferred
Perks and Benefits
• Paid vacation, holidays and sick day
• Competitive salaries and exceptional benefits
• Generous leave programs, including paid parental bonding leave
• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Student Loan Repayment and Tuition Reimbursement programs
• Fitness and wellness reimbursement
• Generous retirement benefits
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company
About Amica
Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.
Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.
hp
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via Jobrapido.com
posted_at: 10 days agoschedule_type: Full-time
Customer Service Representative
Southeastern Massachusetts
596 Paramount Dr., Raynham, MA 02767...
Your future is our business.
Our office located in Raynham, MA is seeking an Customer Care Representative. This position involves telephone contact to sell policies and service existing accounts. Candidates should have previous sales and service experience, a professional telephone manner, and the ability to work well with others. Must be able to pass
Customer Service Representative
Southeastern Massachusetts
596 Paramount Dr., Raynham, MA 02767...
Your future is our business.
Our office located in Raynham, MA is seeking an Customer Care Representative. This position involves telephone contact to sell policies and service existing accounts. Candidates should have previous sales and service experience, a professional telephone manner, and the ability to work well with others. Must be able to pass state insurance license exam and meet continuing education requirements.
A starting annual salary of $45,979 ($22.11/hr). The 40-hour/week work schedule will be Monday through Friday from 9:00am to 5:00pm, with the potential to work holidays and a few Saturdays per year.
Responsibilities:
• Telephone contact in a high call volume environment to service existing accounts
• Professional telephone manner to establish and maintain effective relationships to gain trust and respect
• Ability to problem solve and use time effectively in order to multitask and prioritize work
• Work well with others in a team setting
• Meet production goals, which is shown through policies written and Amica Life Referrals
• Six to eight weeks of comprehensive training is provided
Qualifications:
• High school diploma or equivalent education required
• Previous customer service and sales experience
• Excellent interpersonal and communication skills
• Computer keyboard (35 wpm) and processing skills
• Previous insurance background is a plus, but not required
• After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided)
Perks and Benefits
• Paid vacation, holidays and sick days
• Competitive salaries and exceptional benefits
• Generous leave programs, including paid parental bonding leave
• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Student Loan Repayment and Tuition Reimbursement programs
• Fitness and wellness reimbursement
• Generous retirement benefits
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company
About Amica
Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.
Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.
rp
#LI-JM Show more details...
Southeastern Massachusetts
596 Paramount Dr., Raynham, MA 02767...
Your future is our business.
Our office located in Raynham, MA is seeking an Customer Care Representative. This position involves telephone contact to sell policies and service existing accounts. Candidates should have previous sales and service experience, a professional telephone manner, and the ability to work well with others. Must be able to pass state insurance license exam and meet continuing education requirements.
A starting annual salary of $45,979 ($22.11/hr). The 40-hour/week work schedule will be Monday through Friday from 9:00am to 5:00pm, with the potential to work holidays and a few Saturdays per year.
Responsibilities:
• Telephone contact in a high call volume environment to service existing accounts
• Professional telephone manner to establish and maintain effective relationships to gain trust and respect
• Ability to problem solve and use time effectively in order to multitask and prioritize work
• Work well with others in a team setting
• Meet production goals, which is shown through policies written and Amica Life Referrals
• Six to eight weeks of comprehensive training is provided
Qualifications:
• High school diploma or equivalent education required
• Previous customer service and sales experience
• Excellent interpersonal and communication skills
• Computer keyboard (35 wpm) and processing skills
• Previous insurance background is a plus, but not required
• After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided)
Perks and Benefits
• Paid vacation, holidays and sick days
• Competitive salaries and exceptional benefits
• Generous leave programs, including paid parental bonding leave
• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Student Loan Repayment and Tuition Reimbursement programs
• Fitness and wellness reimbursement
• Generous retirement benefits
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company
About Amica
Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.
Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.
rp
#LI-JM Show more details...
via Jobrapido.com
posted_at: 26 days agoschedule_type: Full-time
Customer Care Representative
1 Research Drive, Westborough, MA 01581
Your future is our business...
Our office located in Westborough, MA is seeking a Customer Care Representative. This position involves telephone contact to sell policies and service existing accounts. Candidates should have previous sales and service experience, a professional telephone manner, and the ability to work well with others. Must be able to pass state insurance license
Customer Care Representative
1 Research Drive, Westborough, MA 01581
Your future is our business...
Our office located in Westborough, MA is seeking a Customer Care Representative. This position involves telephone contact to sell policies and service existing accounts. Candidates should have previous sales and service experience, a professional telephone manner, and the ability to work well with others. Must be able to pass state insurance license exam and meet continuing education requirements.
Work from home may be available up to two days a week once trained to work independently.
Responsibilities
• Convert advertising, direct mail, and other warm leads into new business by handling countrywide inbound telephone calls
• Meet individual and department objectives and apply sales skills while soliciting and cross-selling all personal lines of insurance
• Conduct professional telephone conversations to service existing accounts in a high call volume environment
• Problem-solve and use time effectively to multitask and prioritize work
• Work well with others in a team setting
• Gain customer trust and respect by establishing and maintaining effective relationships
• Meet production goals, as shown through policies written by Amica Life referrals
The 37.5 hour schedule will be Monday through Friday between the core hours of 8 a.m. and 5 p.m., with the potential to work holidays and a few Saturdays per year.
Qualifications
• High school diploma or equivalent education required
• Previous customer service and sales experience
• Excellent interpersonal and communications skills
• Computer keyboard and processing skills
• Previous insurance background is a plus, but not required
• After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided)
Perks and Benefits
• Paid vacation, holidays and sick day
• Competitive salaries and exceptional benefits
• Generous leave programs, including paid parental bonding leave
• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Student Loan Repayment and Tuition Reimbursement programs
• Fitness and wellness reimbursement
• Generous retirement benefits
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company
About Amica
Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.
Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.
rp
#LI-JM Show more details...
1 Research Drive, Westborough, MA 01581
Your future is our business...
Our office located in Westborough, MA is seeking a Customer Care Representative. This position involves telephone contact to sell policies and service existing accounts. Candidates should have previous sales and service experience, a professional telephone manner, and the ability to work well with others. Must be able to pass state insurance license exam and meet continuing education requirements.
Work from home may be available up to two days a week once trained to work independently.
Responsibilities
• Convert advertising, direct mail, and other warm leads into new business by handling countrywide inbound telephone calls
• Meet individual and department objectives and apply sales skills while soliciting and cross-selling all personal lines of insurance
• Conduct professional telephone conversations to service existing accounts in a high call volume environment
• Problem-solve and use time effectively to multitask and prioritize work
• Work well with others in a team setting
• Gain customer trust and respect by establishing and maintaining effective relationships
• Meet production goals, as shown through policies written by Amica Life referrals
The 37.5 hour schedule will be Monday through Friday between the core hours of 8 a.m. and 5 p.m., with the potential to work holidays and a few Saturdays per year.
Qualifications
• High school diploma or equivalent education required
• Previous customer service and sales experience
• Excellent interpersonal and communications skills
• Computer keyboard and processing skills
• Previous insurance background is a plus, but not required
• After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided)
Perks and Benefits
• Paid vacation, holidays and sick day
• Competitive salaries and exceptional benefits
• Generous leave programs, including paid parental bonding leave
• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Student Loan Repayment and Tuition Reimbursement programs
• Fitness and wellness reimbursement
• Generous retirement benefits
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company
About Amica
Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.
Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.
rp
#LI-JM Show more details...
via Glassdoor
posted_at: 12 days agoschedule_type: Full-time
Assistant Vice President of Marketing Analytics & Insights
Marketing Department...
50 Amica Way, Lincoln, RI 02865
Your future is our business.
Our office in Lincoln, RI is seeking an Assistant Vice President of Marketing Analytics & Insights who is responsible for developing, implementing, and overseeing a strategy for all reporting, attribution, experimentation, data visualization, and driving data-driven decision-making related to Amica’s
Assistant Vice President of Marketing Analytics & Insights
Marketing Department...
50 Amica Way, Lincoln, RI 02865
Your future is our business.
Our office in Lincoln, RI is seeking an Assistant Vice President of Marketing Analytics & Insights who is responsible for developing, implementing, and overseeing a strategy for all reporting, attribution, experimentation, data visualization, and driving data-driven decision-making related to Amica’s marketing and communications strategy. This visionary leader will oversee a team of talented individuals responsible for analytics and business intelligence. As a member of the Marketing and Communications leadership team, the individual will work with their colleagues to optimize marketing strategies that fulfill the mission and vision of the team and achieve annual key targets. This is a hybrid role, requiring a minimum of three days a week in-person in the Lincoln, RI home office.
In addition, we’re looking for you to:
• Formulate measurement plans for comprehensive, multi-channel marketing programs and campaigns.
• Develop multi-touch, algorithmic attribution models and media mix modeling to support the Marketing Communications team and agency partners in decision making and optimization.
• Uncover new analytics models, tools and applications that can add incremental value to the organization. Determine the need for, selecting and managing external service providers for marketing analytics.
• Creating an annual analytics research and experimentation agenda that align resources with critical business unknowns.
• Create and socialize the mission, vision and values of the marketing analytics team.
• Evolve the team from data and reporting provisioner to a team that discovers actionable insights through data, analytics and a culture of experimentation.
• Assist in the optimization of marketing programs by developing measurement and test plans, segmenting audiences and performing web and media measurement and optimization.
• Ensure data and insights are communicated through modern data visualization and storytelling techniques that are tailored to the target audience.
• May be called upon to handle other duties as required.
We’re also looking to bring your strengths to the team:
• Bachelor’s degree with a minimum of 10+ years’ experience in marketing analytics or business intelligence. A master’s degree is preferred.
• Experience with web and mobile analytics solutions (i.e. Adobe analytics, Google Analytics) and advertising technology platforms (ie. Adobe, The Trade Desk, Google, iSpot, Human).
• Background in media mix and/or attribution modeling to support marketing and advertising decision making and investments.
• Knowledge of insurance specific measurement methods such as MROI and customer lifetime value.
• Track record of leveraging software to perform automated data visualization such as SAS, Microstrategy, Power BI or Tableau.
• Knowledge of data mining and predictive analytics technique and proficiency in data analytics tools such as R, Python, SQL are a plus.
• Experience in using A/B and multi-variate testing methodologies.
• Experience working effectively across different business functions and all levels of management, both internally and externally.
• Demonstrated experience in team management, with the ability to motivate and inspire a team to achieve exceptional results.
• Ability to build relationships with functions outside of marketing, such as sales, IT and actuarial.
• Strong analytical and problem-solving abilities, with a data-driven approach to decision making.
• Excellent communication and presentation skills with the ability to translate complex data into actionable insights for non-technical stakeholders.
• Relevant experience in insurance and financial industries is preferred.
The role is located in our Lincoln, RI office, and will be eligible for up to two work from home days per week.
Perks and Benefits:
• Paid vacation, holidays and sick days
• Competitive salaries and exceptional benefits
• Generous leave programs, including paid parental bonding leave
• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Student Loan Repayment and Tuition Reimbursement programs
• Fitness and wellness reimbursement
• Generous retirement benefits
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company
About Amica
Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.
Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.
rp
#LI-MR1
#LI-Hybrid Show more details...
Marketing Department...
50 Amica Way, Lincoln, RI 02865
Your future is our business.
Our office in Lincoln, RI is seeking an Assistant Vice President of Marketing Analytics & Insights who is responsible for developing, implementing, and overseeing a strategy for all reporting, attribution, experimentation, data visualization, and driving data-driven decision-making related to Amica’s marketing and communications strategy. This visionary leader will oversee a team of talented individuals responsible for analytics and business intelligence. As a member of the Marketing and Communications leadership team, the individual will work with their colleagues to optimize marketing strategies that fulfill the mission and vision of the team and achieve annual key targets. This is a hybrid role, requiring a minimum of three days a week in-person in the Lincoln, RI home office.
In addition, we’re looking for you to:
• Formulate measurement plans for comprehensive, multi-channel marketing programs and campaigns.
• Develop multi-touch, algorithmic attribution models and media mix modeling to support the Marketing Communications team and agency partners in decision making and optimization.
• Uncover new analytics models, tools and applications that can add incremental value to the organization. Determine the need for, selecting and managing external service providers for marketing analytics.
• Creating an annual analytics research and experimentation agenda that align resources with critical business unknowns.
• Create and socialize the mission, vision and values of the marketing analytics team.
• Evolve the team from data and reporting provisioner to a team that discovers actionable insights through data, analytics and a culture of experimentation.
• Assist in the optimization of marketing programs by developing measurement and test plans, segmenting audiences and performing web and media measurement and optimization.
• Ensure data and insights are communicated through modern data visualization and storytelling techniques that are tailored to the target audience.
• May be called upon to handle other duties as required.
We’re also looking to bring your strengths to the team:
• Bachelor’s degree with a minimum of 10+ years’ experience in marketing analytics or business intelligence. A master’s degree is preferred.
• Experience with web and mobile analytics solutions (i.e. Adobe analytics, Google Analytics) and advertising technology platforms (ie. Adobe, The Trade Desk, Google, iSpot, Human).
• Background in media mix and/or attribution modeling to support marketing and advertising decision making and investments.
• Knowledge of insurance specific measurement methods such as MROI and customer lifetime value.
• Track record of leveraging software to perform automated data visualization such as SAS, Microstrategy, Power BI or Tableau.
• Knowledge of data mining and predictive analytics technique and proficiency in data analytics tools such as R, Python, SQL are a plus.
• Experience in using A/B and multi-variate testing methodologies.
• Experience working effectively across different business functions and all levels of management, both internally and externally.
• Demonstrated experience in team management, with the ability to motivate and inspire a team to achieve exceptional results.
• Ability to build relationships with functions outside of marketing, such as sales, IT and actuarial.
• Strong analytical and problem-solving abilities, with a data-driven approach to decision making.
• Excellent communication and presentation skills with the ability to translate complex data into actionable insights for non-technical stakeholders.
• Relevant experience in insurance and financial industries is preferred.
The role is located in our Lincoln, RI office, and will be eligible for up to two work from home days per week.
Perks and Benefits:
• Paid vacation, holidays and sick days
• Competitive salaries and exceptional benefits
• Generous leave programs, including paid parental bonding leave
• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Student Loan Repayment and Tuition Reimbursement programs
• Fitness and wellness reimbursement
• Generous retirement benefits
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company
About Amica
Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.
Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.
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