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Most recent job postings at applevacations
via Professional Diversity Network
posted_at: 4 days agoschedule_type: Full-time
At Apple Leisure Group, we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world.
Grow your career as a successful Event Coordinator within ALG Vacations. In this role, you will responsible for working with internal... and external contacts to plan and execute a wide
At Apple Leisure Group, we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world.
Grow your career as a successful Event Coordinator within ALG Vacations. In this role, you will responsible for working with internal... and external contacts to plan and execute a wide range of event types attended by ALG Vacations team members, travel advisor distributors and industry suppliers. You will ensure team members in attendance have the support they need and are fully prepared for the event, in alignment with leadership’s vision. You will take ownership of all event project needs, prioritize work, and meet deadlines with little supervision. You will play a key role in the outcome of our events and overall attendee experience. Events are a major contributor to the development and maintenance of relationships with our key travel advisors and supplier partners.
A successful Event Coordinator will:
• Own and complete all assigned tasks from start to finish with little supervision post full training period
• Learn and utilize Cvent Event Management Platform on a daily basis to build event sites, create and send event invitations, manage RSVPs, and run reports
• Coordinate event logistics, including registration and attendee tracking, presentations, event materials support and pre/post-event evaluations
• Coordinate and monitor event timelines and ensure deadlines are met
• Track event finances including check requests, invoicing, and reporting and stay within established budget
• Utilize Cvent budget tool to track monthly budget, forecasting and actual spend tracking by event for finance months end and report to Sr. Manager
• Understand how venue contracting works
• Negotiate and contract venues for all event logistics including room layouts, audio visual equipment, catering, signage, and décor
• Work with all necessary departments both internally and externally to align all event execution needs
• Execute all logistical aspects of the event, alignment with Marketing, Supplier Engagement, Team Member Travel and other internal ALGV departments
• Finalize necessary materials/giveaways and request items using the established processes
• Provide support of annual learning conference (Ascend), Industry Events, Fams, ALGV Elite Retreats, local market events/supplier and virtual event platforms for all registration logistics, air travel and transportation as needed
• Understand the functionality of Microsoft Teams, SharePoint and Salesforce preferred
• Prepare nametags, materials, notebooks, packages, gift bags, registration lists, seating cards and all necessary event materials
• Develop and maintain positive professional relationships with vendors, as well as internal and external clients through excellent written and verbal communications
• Participate in monthly team meetings to propose new ideas to improve the event planning and implementation process
• Understand our corporate methodology and integrate tools and concepts into daily work
• Possess a high level of ownership, accountability, and initiative
• Work well in a team environment to collaborate and problem solve as a team.
• Live up to our company’s Core Values
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management deems necessary.
A successful Event Coordinator will have:
• Bachelor’s Degree (BA) from four-year college or university; or two or more years related experience and/or training; or equivalent combination of education and experience.
• Ability to manage and accomplish multiple projects independently in a fast-paced team environment with minimal supervision
• Coordinate multiple projects and/or tasks with attention to detail and high level of accuracy
• Ability to adapt to a busy and frequently changing environment.
• Excellent communication skills, including writing, proof reading skills, and speaking
• Exceptional interpersonal skills both in person and by phone, with high degree of professionalism
• Strong organizational, follow-through and time management skills
• Fantastic customer service skills and work ethic
• Ability to quickly solve problems using creative solutions
• High level of ownership, accountability, and initiative
• Ability to travel (3 - 5 trips per year)
• Previous event planning experience is a plus but not required.
About Apple Leisure Group
As North America’s only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands. Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising:
• Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands
• Resort Brand Management: management of 5-star and 4-star luxury resorts
• Destination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar®
• Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®
• Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.
To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.com.
About APPLE VACATIONS
The # 1 vacation brand in the world for packages to Mexico and Dominican Republic, offers the convenience of one-stop shopping. Apple Vacations® clients have access to flight, hotel, and transfers – they can also choose an all-inclusive resort where meals, drinks, and more are included - all for one affordable price.
Our Values
At ALG, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests. Our Values, by which we operate:
Empathy • Integrity • Respect • Inclusion • Experimentation • Well Being
ALG’s Commitment to Diversity & Inclusion
Living our purpose of caring for people so they can be their best means that we are committed to a workplace culture grounded in diversity and inclusion where Colleagues feel welcome and encouraged to fully participate in the organization. With the value of INCLUSION, we respect all the ways our Colleagues are individually unique and foster creativity and engagement in respectful environments.
Benefits at a Glance
We offer competitive salaries and a comprehensive benefit package to our U.S. based employees:
• Medical, Dental and Vision Insurance
• Basic Life Insurance
• Short & Long Term Disability
• Paid Parental Leave
• Corporate Wellness Program
• Travel Discounts & Deals
• Paid Time Off & Holidays
• 401(k) Plan with Company Match
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.
PDN-9c19cdbf-91f7-4805-8229-4828ed2742d2 Show more details...
Grow your career as a successful Event Coordinator within ALG Vacations. In this role, you will responsible for working with internal... and external contacts to plan and execute a wide range of event types attended by ALG Vacations team members, travel advisor distributors and industry suppliers. You will ensure team members in attendance have the support they need and are fully prepared for the event, in alignment with leadership’s vision. You will take ownership of all event project needs, prioritize work, and meet deadlines with little supervision. You will play a key role in the outcome of our events and overall attendee experience. Events are a major contributor to the development and maintenance of relationships with our key travel advisors and supplier partners.
A successful Event Coordinator will:
• Own and complete all assigned tasks from start to finish with little supervision post full training period
• Learn and utilize Cvent Event Management Platform on a daily basis to build event sites, create and send event invitations, manage RSVPs, and run reports
• Coordinate event logistics, including registration and attendee tracking, presentations, event materials support and pre/post-event evaluations
• Coordinate and monitor event timelines and ensure deadlines are met
• Track event finances including check requests, invoicing, and reporting and stay within established budget
• Utilize Cvent budget tool to track monthly budget, forecasting and actual spend tracking by event for finance months end and report to Sr. Manager
• Understand how venue contracting works
• Negotiate and contract venues for all event logistics including room layouts, audio visual equipment, catering, signage, and décor
• Work with all necessary departments both internally and externally to align all event execution needs
• Execute all logistical aspects of the event, alignment with Marketing, Supplier Engagement, Team Member Travel and other internal ALGV departments
• Finalize necessary materials/giveaways and request items using the established processes
• Provide support of annual learning conference (Ascend), Industry Events, Fams, ALGV Elite Retreats, local market events/supplier and virtual event platforms for all registration logistics, air travel and transportation as needed
• Understand the functionality of Microsoft Teams, SharePoint and Salesforce preferred
• Prepare nametags, materials, notebooks, packages, gift bags, registration lists, seating cards and all necessary event materials
• Develop and maintain positive professional relationships with vendors, as well as internal and external clients through excellent written and verbal communications
• Participate in monthly team meetings to propose new ideas to improve the event planning and implementation process
• Understand our corporate methodology and integrate tools and concepts into daily work
• Possess a high level of ownership, accountability, and initiative
• Work well in a team environment to collaborate and problem solve as a team.
• Live up to our company’s Core Values
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management deems necessary.
A successful Event Coordinator will have:
• Bachelor’s Degree (BA) from four-year college or university; or two or more years related experience and/or training; or equivalent combination of education and experience.
• Ability to manage and accomplish multiple projects independently in a fast-paced team environment with minimal supervision
• Coordinate multiple projects and/or tasks with attention to detail and high level of accuracy
• Ability to adapt to a busy and frequently changing environment.
• Excellent communication skills, including writing, proof reading skills, and speaking
• Exceptional interpersonal skills both in person and by phone, with high degree of professionalism
• Strong organizational, follow-through and time management skills
• Fantastic customer service skills and work ethic
• Ability to quickly solve problems using creative solutions
• High level of ownership, accountability, and initiative
• Ability to travel (3 - 5 trips per year)
• Previous event planning experience is a plus but not required.
About Apple Leisure Group
As North America’s only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands. Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising:
• Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands
• Resort Brand Management: management of 5-star and 4-star luxury resorts
• Destination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar®
• Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®
• Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.
To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.com.
About APPLE VACATIONS
The # 1 vacation brand in the world for packages to Mexico and Dominican Republic, offers the convenience of one-stop shopping. Apple Vacations® clients have access to flight, hotel, and transfers – they can also choose an all-inclusive resort where meals, drinks, and more are included - all for one affordable price.
Our Values
At ALG, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests. Our Values, by which we operate:
Empathy • Integrity • Respect • Inclusion • Experimentation • Well Being
ALG’s Commitment to Diversity & Inclusion
Living our purpose of caring for people so they can be their best means that we are committed to a workplace culture grounded in diversity and inclusion where Colleagues feel welcome and encouraged to fully participate in the organization. With the value of INCLUSION, we respect all the ways our Colleagues are individually unique and foster creativity and engagement in respectful environments.
Benefits at a Glance
We offer competitive salaries and a comprehensive benefit package to our U.S. based employees:
• Medical, Dental and Vision Insurance
• Basic Life Insurance
• Short & Long Term Disability
• Paid Parental Leave
• Corporate Wellness Program
• Travel Discounts & Deals
• Paid Time Off & Holidays
• 401(k) Plan with Company Match
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.
PDN-9c19cdbf-91f7-4805-8229-4828ed2742d2 Show more details...
via JobzMall
schedule_type: Full-timesalary: 39K–50K a year
The Group Service Agent is focused on providing superior customer service from the time a group contract is signed until the group completes travel. As a Group Service Agent, you will work closely with our external customers interacting over the phone and/or via email. Support and service phone calls coming into the team from the customers. Own relationships from a group service perspective with... key travel agent accounts. Serve as first point of
The Group Service Agent is focused on providing superior customer service from the time a group contract is signed until the group completes travel. As a Group Service Agent, you will work closely with our external customers interacting over the phone and/or via email. Support and service phone calls coming into the team from the customers. Own relationships from a group service perspective with... key travel agent accounts. Serve as first point of contact for travel agents and consumers on escalated issues. Pro-actively work with travel agents or group leaders to ensure they are meeting contract deadlines, payments are made on time, and accounting is up-to-date and finalized. Finalize and issue commissions, request hotel and airline payments.
Apple Vacations is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics Show more details...
Apple Vacations is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics Show more details...
via Black Career Network
schedule_type: Full-time
At Apple Leisure Group, we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world.
Grow your career as a successful PR & Communications Manager within ALG Vacations. In this role, you will contribute to the promotion... of ALG Vacations brands: Apple Vacations, Blue Sky
At Apple Leisure Group, we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world.
Grow your career as a successful PR & Communications Manager within ALG Vacations. In this role, you will contribute to the promotion... of ALG Vacations brands: Apple Vacations, Blue Sky Tours, Funjet Vacations, Southwest Vacations, Travel Impressions and United Vacations. You will develop annual PR strategy and budget, evaluate PR platforms and create annual budget, develop internal communications calendar, create informative content, press releases, articles, and media opportunities to share our company’s brands, products, and services.
A successful PR & Communications Manager will:
• Manage the B2B public relations (PR) team and overseeing all their activities
• Develop and implement publicity strategies for ALGV’s brands, promotions and products, including assisting with crisis management
• Develop and implement internal and external publicity strategies for company events
• Create and manage a PR plan, including budgets, platforms, timelines, etc.
• Work cross-functionally across internal teams including social media, content, marketing and research to manage workflow and information flow
• Analyze all media coverage of the organization and draft appropriate responses
• Organize promotional events such as press tours and conferences
• Build and maintain solid partnerships with internal stakeholders to better develop, coordinate, direct, and facilitate internal communications
• Develop content and direct creative execution to provide a consistent, targeted, and impactful message to internal colleagues
• Interface with trade-buying team to coordinate messaging across paid opportunities and earned media
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
A successful PR & Communications Manager will have:
• Bachelor’s degree in communications, journalism, public relations or relevant field
• Minimum 2 years of supervisory, management or leadership experience
• Minimum 5 years of PR, marketing and communications experience
• Social media channel knowledge – Facebook, Instagram, TikTok, LinkedIn
• Outstanding written and oral communication skills
• Ability to communicate effectively and present ideas to business leaders
• Travel industry or corporate events experience desired
• Strong knowledge of communication practices and techniques
• Competency in leveraging customer insight to creatively introduce forward thinking and dynamic approaches to PR
• Self-motivated with the ability and willingness to work in a fast-paced environment
• Skilled at self- and project management with an eye for detail and logistics
• Highly creative with ability to think outside of the box
• Travel Domestically and Internationally as requested (5-10%)
About Apple Leisure Group
As North America’s only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands. Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising:
• Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands
• Resort Brand Management: management of 5-star and 4-star luxury resorts
• Destination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar®
• Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®
• Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.
To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.com.
About APPLE VACATIONS
The # 1 vacation brand in the world for packages to Mexico and Dominican Republic, offers the convenience of one-stop shopping. Apple Vacations® clients have access to flight, hotel, and transfers – they can also choose an all-inclusive resort where meals, drinks, and more are included - all for one affordable price.
Our Values
At ALG, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests. Our Values, by which we operate:
Empathy • Integrity • Respect • Inclusion • Experimentation • Well Being
ALG’s Commitment to Diversity & Inclusion
Living our purpose of caring for people so they can be their best means that we are committed to a workplace culture grounded in diversity and inclusion where Colleagues feel welcome and encouraged to fully participate in the organization. With the value of INCLUSION, we respect all the ways our Colleagues are individually unique and foster creativity and engagement in respectful environments.
Benefits at a Glance
We offer competitive salaries and a comprehensive benefit package to our U.S. based employees:
Medical, Dental and Vision Insurance
Basic Life Insurance
Short & Long Term Disability
Paid Parental Leave
Corporate Wellness Program
Travel Discounts & Deals
Paid Time Off & Holidays
401(k) Plan with Company Match
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.
PDN-9bdf7647-d7af-4286-bdb2-162b3dcd4a7c Show more details...
Grow your career as a successful PR & Communications Manager within ALG Vacations. In this role, you will contribute to the promotion... of ALG Vacations brands: Apple Vacations, Blue Sky Tours, Funjet Vacations, Southwest Vacations, Travel Impressions and United Vacations. You will develop annual PR strategy and budget, evaluate PR platforms and create annual budget, develop internal communications calendar, create informative content, press releases, articles, and media opportunities to share our company’s brands, products, and services.
A successful PR & Communications Manager will:
• Manage the B2B public relations (PR) team and overseeing all their activities
• Develop and implement publicity strategies for ALGV’s brands, promotions and products, including assisting with crisis management
• Develop and implement internal and external publicity strategies for company events
• Create and manage a PR plan, including budgets, platforms, timelines, etc.
• Work cross-functionally across internal teams including social media, content, marketing and research to manage workflow and information flow
• Analyze all media coverage of the organization and draft appropriate responses
• Organize promotional events such as press tours and conferences
• Build and maintain solid partnerships with internal stakeholders to better develop, coordinate, direct, and facilitate internal communications
• Develop content and direct creative execution to provide a consistent, targeted, and impactful message to internal colleagues
• Interface with trade-buying team to coordinate messaging across paid opportunities and earned media
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
A successful PR & Communications Manager will have:
• Bachelor’s degree in communications, journalism, public relations or relevant field
• Minimum 2 years of supervisory, management or leadership experience
• Minimum 5 years of PR, marketing and communications experience
• Social media channel knowledge – Facebook, Instagram, TikTok, LinkedIn
• Outstanding written and oral communication skills
• Ability to communicate effectively and present ideas to business leaders
• Travel industry or corporate events experience desired
• Strong knowledge of communication practices and techniques
• Competency in leveraging customer insight to creatively introduce forward thinking and dynamic approaches to PR
• Self-motivated with the ability and willingness to work in a fast-paced environment
• Skilled at self- and project management with an eye for detail and logistics
• Highly creative with ability to think outside of the box
• Travel Domestically and Internationally as requested (5-10%)
About Apple Leisure Group
As North America’s only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands. Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising:
• Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands
• Resort Brand Management: management of 5-star and 4-star luxury resorts
• Destination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar®
• Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®
• Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.
To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.com.
About APPLE VACATIONS
The # 1 vacation brand in the world for packages to Mexico and Dominican Republic, offers the convenience of one-stop shopping. Apple Vacations® clients have access to flight, hotel, and transfers – they can also choose an all-inclusive resort where meals, drinks, and more are included - all for one affordable price.
Our Values
At ALG, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests. Our Values, by which we operate:
Empathy • Integrity • Respect • Inclusion • Experimentation • Well Being
ALG’s Commitment to Diversity & Inclusion
Living our purpose of caring for people so they can be their best means that we are committed to a workplace culture grounded in diversity and inclusion where Colleagues feel welcome and encouraged to fully participate in the organization. With the value of INCLUSION, we respect all the ways our Colleagues are individually unique and foster creativity and engagement in respectful environments.
Benefits at a Glance
We offer competitive salaries and a comprehensive benefit package to our U.S. based employees:
Medical, Dental and Vision Insurance
Basic Life Insurance
Short & Long Term Disability
Paid Parental Leave
Corporate Wellness Program
Travel Discounts & Deals
Paid Time Off & Holidays
401(k) Plan with Company Match
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.
PDN-9bdf7647-d7af-4286-bdb2-162b3dcd4a7c Show more details...
via JobzMall
schedule_type: Full-timesalary: 30K–45K a year
You will will assist customers whom have flights impacted by an airline initiated schedule change, which alters their initial travel plans. This assistance includes interacting directly with customers and travel agents through inbound calls and emails as well proactively reaching out to them. In this role you will provide support to internal team members whom need assistance with maneuvering... through the GDS airline systems. Answer calls and emails
You will will assist customers whom have flights impacted by an airline initiated schedule change, which alters their initial travel plans. This assistance includes interacting directly with customers and travel agents through inbound calls and emails as well proactively reaching out to them. In this role you will provide support to internal team members whom need assistance with maneuvering... through the GDS airline systems. Answer calls and emails via InContact phone system for schedule change skills assigned. Inform Supervisors of customer issues impacting delivery of end-to-end service. Process schedule change exchanges via the airline computer system to match ticket to new flights Provide assistance via an internal phone queue to team members whom need assistance with airline systems.
Apple Vacations is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics Show more details...
Apple Vacations is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics Show more details...
via Salary.com
posted_at: 6 days agoschedule_type: Full-time
Wedding & Leisure Group Sales Consultant (Consumer Direct)
Job Category : Customer Requisition Number : GROUP002440 Showing 1 location Job Details...
Description
Work to turn vacation dreams into life-long memories by becoming a part of the Apple Leisure Group (ALG) team! We strive to be the first choice in vacation travel, enriching lives and uniting the world.
Grow your career as a Wedding & Leisure Group Sales Specialist with Apple Leisure
Wedding & Leisure Group Sales Consultant (Consumer Direct)
Job Category : Customer Requisition Number : GROUP002440 Showing 1 location Job Details...
Description
Work to turn vacation dreams into life-long memories by becoming a part of the Apple Leisure Group (ALG) team! We strive to be the first choice in vacation travel, enriching lives and uniting the world.
Grow your career as a Wedding & Leisure Group Sales Specialist with Apple Leisure Group (ALG)! The Wedding & Leisure Group Sales Specialist is focused on new incoming group leads and plays an important role in qualifying new groups and guiding customers through the group options ALG Vacations offers to allow for the highest possible sales conversion.
As the frontline of Consumer Direct Group Sales, you will be dedicated to providing best-in-class sales and customer service on all group opportunities in a fast-paced, fun, and supportive environment.
Best of all, no cold-calling, only inbound calls and emails from potential customer and outbound calls to existing customers! Additionally, there are great career growth opportunities to move into our Wedding & Event Concierge team or into specialized positions within our Group Operations and Service teams.
A successful Wedding & Leisure Group Sales Specialist will :
• Serve as the primary point-of-contact to answer incoming calls and emails via the Group Departments communication channels for all ALG Vacations brands *(Apple Vacations, Weddings by Funjet, Cheap Caribbean, BeachBound, and Southwest Vacations).*
• Recommend new or different group solutions to meet the needs of each customer including offering new hotels, destinations, or booking incentives
• Enter, manage, and prioritize new leads through CRM
• Work with customers to develop appropriate itineraries to satisfy their group needs
• Work with hotels to solicit and secure group rates as needed
• Respond to customers for group vacations on a timely basis
• Present quote information (written and verbal) to customer in a professional manner
• Meet goals and expectations as established by leadership
• Build customer loyalty and maintain strong relationships with customers and suppliers
• Attend training sessions to build or maintain product knowledge, including processes and terms and conditions
• Provide assistance and backup to team members within the Groups Department
• Take pride and strive for excellence in responding same day to all communications and phone calls
• Consistently provide feedback and ideas to further streamline our process
• Set a great example by being a top performer and consistently receiving positive marketplace feedback by providing high-level customer service
• Align closely with teammates to problem solve and support each others workload
• Be flexible in supporting different tasks throughout the day as priorities change
• Be Well, Work Well, Live Well every day by bringing great energy, passion and a positive attitude and allowing wellness to touch all parts of your life at work, at home, at play
Requirements :
• Must possess excellent interpersonal skills and the ability to maintain strong relationships both internally and externally
• Good time management, multi-tasking, and organizational skills
• Strong understanding of the groups workflow process
• Proficient in both Microsoft Software including, Outlook, Excel, PowerPoint, Word, and Teams
• Preferred but not required experience using Salesforce.com & DocuSign
• Ability to work collaboratively with colleagues and staff to contribute to results driven and team oriented environment
• Ability to work under pressure and meet deadlines
• Ability to meet and / or exceed established sales targets
• Strong ability to efficiently navigate through various computer screens and programs
• Customer Service Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
• Sales Knowledge of principles and methods for selling products and services including sales techniques and sales control systems
• Negotiation Bringing others together and trying to reconcile differences for a positive out come
• Persuasion Persuading others to change their minds or behavior
• Learning from Past Experience Understanding the implications of new information for both current and future problem-solving and decision-making
• Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times
• Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Judgment and Decision-Making Considering the relative costs and benefits of potential actions to choose the most appropriate one
• Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense
• Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions
• Number Comprehension The ability to add, subtract, multiply or divide quickly and correctly
• Oral Communication The ability to listen, understand, and communicate information and ideas in speaking so others will understand
• Problem Recognition The ability to tell when something is wrong or is likely to go wrong and generate possible solutions
• Written Communication The ability to read, understand and communicate ideas in writing
• Associates Degree or equivalent, or two (2) plus years of relevant experience in travel, group sales, event and / or wedding planning;
or an equivalent combination of education and experience
About Apple Leisure Group
As North Americas only vertically-integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands.
Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home.
ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising :
Vacations : The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.
2 million passengers annually through well-established vacation brands
• Resort Brand Management : management of 5-star and 4-star luxury resorts through AMResorts award-winning brand portfolio
• Destination Management Services : Best-in-class destination management services provided by Amstar DMC and Worldstar
• Loyalty Program : Exclusive loyalty program Unlimited Vacation Club
• Technology Solutions : Innovative technology solutions provider Trisept Solutions, connecting over 88,000 travel agents with leading travel suppliers.
To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.com.
Our Values
At ALG, we call our employees Team Members, because we are more than just employees. We are united as a team, working toward a common mission and vision.
Together, we are committed to live the core values by which we operate :
We Care We Are Authentic We Inspire Action We Do It Together We Own our Results
We Are Hungry For More We do Everything With Passion
Benefits at a Glance
We offer competitive salaries and a comprehensive benefit package to our U.S. based employees :
• Medical, Dental and Vision Insurance
• Basic Life Insurance
• Short & Long Term Disability
• Paid Parental Leave
• Corporate Wellness Program
• Travel Discounts & Deals
• Paid Time Off & Holidays
• 401(k) Plan with Company Match 18 hours ago Show more details...
Job Category : Customer Requisition Number : GROUP002440 Showing 1 location Job Details...
Description
Work to turn vacation dreams into life-long memories by becoming a part of the Apple Leisure Group (ALG) team! We strive to be the first choice in vacation travel, enriching lives and uniting the world.
Grow your career as a Wedding & Leisure Group Sales Specialist with Apple Leisure Group (ALG)! The Wedding & Leisure Group Sales Specialist is focused on new incoming group leads and plays an important role in qualifying new groups and guiding customers through the group options ALG Vacations offers to allow for the highest possible sales conversion.
As the frontline of Consumer Direct Group Sales, you will be dedicated to providing best-in-class sales and customer service on all group opportunities in a fast-paced, fun, and supportive environment.
Best of all, no cold-calling, only inbound calls and emails from potential customer and outbound calls to existing customers! Additionally, there are great career growth opportunities to move into our Wedding & Event Concierge team or into specialized positions within our Group Operations and Service teams.
A successful Wedding & Leisure Group Sales Specialist will :
• Serve as the primary point-of-contact to answer incoming calls and emails via the Group Departments communication channels for all ALG Vacations brands *(Apple Vacations, Weddings by Funjet, Cheap Caribbean, BeachBound, and Southwest Vacations).*
• Recommend new or different group solutions to meet the needs of each customer including offering new hotels, destinations, or booking incentives
• Enter, manage, and prioritize new leads through CRM
• Work with customers to develop appropriate itineraries to satisfy their group needs
• Work with hotels to solicit and secure group rates as needed
• Respond to customers for group vacations on a timely basis
• Present quote information (written and verbal) to customer in a professional manner
• Meet goals and expectations as established by leadership
• Build customer loyalty and maintain strong relationships with customers and suppliers
• Attend training sessions to build or maintain product knowledge, including processes and terms and conditions
• Provide assistance and backup to team members within the Groups Department
• Take pride and strive for excellence in responding same day to all communications and phone calls
• Consistently provide feedback and ideas to further streamline our process
• Set a great example by being a top performer and consistently receiving positive marketplace feedback by providing high-level customer service
• Align closely with teammates to problem solve and support each others workload
• Be flexible in supporting different tasks throughout the day as priorities change
• Be Well, Work Well, Live Well every day by bringing great energy, passion and a positive attitude and allowing wellness to touch all parts of your life at work, at home, at play
Requirements :
• Must possess excellent interpersonal skills and the ability to maintain strong relationships both internally and externally
• Good time management, multi-tasking, and organizational skills
• Strong understanding of the groups workflow process
• Proficient in both Microsoft Software including, Outlook, Excel, PowerPoint, Word, and Teams
• Preferred but not required experience using Salesforce.com & DocuSign
• Ability to work collaboratively with colleagues and staff to contribute to results driven and team oriented environment
• Ability to work under pressure and meet deadlines
• Ability to meet and / or exceed established sales targets
• Strong ability to efficiently navigate through various computer screens and programs
• Customer Service Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
• Sales Knowledge of principles and methods for selling products and services including sales techniques and sales control systems
• Negotiation Bringing others together and trying to reconcile differences for a positive out come
• Persuasion Persuading others to change their minds or behavior
• Learning from Past Experience Understanding the implications of new information for both current and future problem-solving and decision-making
• Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times
• Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Judgment and Decision-Making Considering the relative costs and benefits of potential actions to choose the most appropriate one
• Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense
• Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions
• Number Comprehension The ability to add, subtract, multiply or divide quickly and correctly
• Oral Communication The ability to listen, understand, and communicate information and ideas in speaking so others will understand
• Problem Recognition The ability to tell when something is wrong or is likely to go wrong and generate possible solutions
• Written Communication The ability to read, understand and communicate ideas in writing
• Associates Degree or equivalent, or two (2) plus years of relevant experience in travel, group sales, event and / or wedding planning;
or an equivalent combination of education and experience
About Apple Leisure Group
As North Americas only vertically-integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands.
Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home.
ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising :
Vacations : The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.
2 million passengers annually through well-established vacation brands
• Resort Brand Management : management of 5-star and 4-star luxury resorts through AMResorts award-winning brand portfolio
• Destination Management Services : Best-in-class destination management services provided by Amstar DMC and Worldstar
• Loyalty Program : Exclusive loyalty program Unlimited Vacation Club
• Technology Solutions : Innovative technology solutions provider Trisept Solutions, connecting over 88,000 travel agents with leading travel suppliers.
To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.com.
Our Values
At ALG, we call our employees Team Members, because we are more than just employees. We are united as a team, working toward a common mission and vision.
Together, we are committed to live the core values by which we operate :
We Care We Are Authentic We Inspire Action We Do It Together We Own our Results
We Are Hungry For More We do Everything With Passion
Benefits at a Glance
We offer competitive salaries and a comprehensive benefit package to our U.S. based employees :
• Medical, Dental and Vision Insurance
• Basic Life Insurance
• Short & Long Term Disability
• Paid Parental Leave
• Corporate Wellness Program
• Travel Discounts & Deals
• Paid Time Off & Holidays
• 401(k) Plan with Company Match 18 hours ago Show more details...
via LinkedIn
posted_at: 6 days agoschedule_type: Full-time
At Apple Leisure Group, we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world.
Grow your career as a successful Event Coordinator within ALG Vacations. In this role, you will responsible for working with internal... and external contacts to plan and execute a wide
At Apple Leisure Group, we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world.
Grow your career as a successful Event Coordinator within ALG Vacations. In this role, you will responsible for working with internal... and external contacts to plan and execute a wide range of event types attended by ALG Vacations team members, travel advisor distributors and industry suppliers. You will ensure team members in attendance have the support they need and are fully prepared for the event, in alignment with leadership’s vision. You will take ownership of all event project needs, prioritize work, and meet deadlines with little supervision. You will play a key role in the outcome of our events and overall attendee experience. Events are a major contributor to the development and maintenance of relationships with our key travel advisors and supplier partners.
A successful Event Coordinator will:
• Own and complete all assigned tasks from start to finish with little supervision post full training period
• Learn and utilize Cvent Event Management Platform on a daily basis to build event sites, create and send event invitations, manage RSVPs, and run reports
• Coordinate event logistics, including registration and attendee tracking, presentations, event materials support and pre/post-event evaluations
• Coordinate and monitor event timelines and ensure deadlines are met
• Track event finances including check requests, invoicing, and reporting and stay within established budget
• Utilize Cvent budget tool to track monthly budget, forecasting and actual spend tracking by event for finance months end and report to Sr. Manager
• Understand how venue contracting works
• Negotiate and contract venues for all event logistics including room layouts, audio visual equipment, catering, signage, and décor
• Work with all necessary departments both internally and externally to align all event execution needs
• Execute all logistical aspects of the event, alignment with Marketing, Supplier Engagement, Team Member Travel and other internal ALGV departments
• Finalize necessary materials/giveaways and request items using the established processes
• Provide support of annual learning conference (Ascend), Industry Events, Fams, ALGV Elite Retreats, local market events/supplier and virtual event platforms for all registration logistics, air travel and transportation as needed
• Understand the functionality of Microsoft Teams, SharePoint and Salesforce preferred
• Prepare nametags, materials, notebooks, packages, gift bags, registration lists, seating cards and all necessary event materials
• Develop and maintain positive professional relationships with vendors, as well as internal and external clients through excellent written and verbal communications
• Participate in monthly team meetings to propose new ideas to improve the event planning and implementation process
• Understand our corporate methodology and integrate tools and concepts into daily work
• Possess a high level of ownership, accountability, and initiative
• Work well in a team environment to collaborate and problem solve as a team.
• Live up to our company’s Core Values
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management deems necessary.
A successful Event Coordinator will have:
• Bachelor’s Degree (BA) from four-year college or university; or two or more years related experience and/or training; or equivalent combination of education and experience.
• Ability to manage and accomplish multiple projects independently in a fast-paced team environment with minimal supervision
• Coordinate multiple projects and/or tasks with attention to detail and high level of accuracy
• Ability to adapt to a busy and frequently changing environment.
• Excellent communication skills, including writing, proof reading skills, and speaking
• Exceptional interpersonal skills both in person and by phone, with high degree of professionalism
• Strong organizational, follow-through and time management skills
• Fantastic customer service skills and work ethic
• Ability to quickly solve problems using creative solutions
• High level of ownership, accountability, and initiative
• Ability to travel (3 - 5 trips per year)
• Previous event planning experience is a plus but not required.
About Apple Leisure Group
As North America’s only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands. Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising:
• Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands
• Resort Brand Management: management of 5-star and 4-star luxury resorts
• Destination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar®
• Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®
• Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.
To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.com.
About APPLE VACATIONS
The # 1 vacation brand in the world for packages to Mexico and Dominican Republic, offers the convenience of one-stop shopping. Apple Vacations® clients have access to flight, hotel, and transfers – they can also choose an all-inclusive resort where meals, drinks, and more are included - all for one affordable price.
Our Values
At ALG, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests. Our Values, by which we operate:
Empathy
• Integrity
• Respect
• Inclusion
• Experimentation
• Well Being
ALG’s Commitment to Diversity & Inclusion
Living our purpose of caring for people so they can be their best means that we are committed to a workplace culture grounded in diversity and inclusion where Colleagues feel welcome and encouraged to fully participate in the organization. With the value of INCLUSION, we respect all the ways our Colleagues are individually unique and foster creativity and engagement in respectful environments.
Benefits At a Glance
We offer competitive salaries and a comprehensive benefit package to our U.S. based employees:
• Medical, Dental and Vision Insurance
• Basic Life Insurance
• Short & Long Term Disability
• Paid Parental Leave
• Corporate Wellness Program
• Travel Discounts & Deals
• Paid Time Off & Holidays
• 401(k) Plan with Company Match
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks Show more details...
Grow your career as a successful Event Coordinator within ALG Vacations. In this role, you will responsible for working with internal... and external contacts to plan and execute a wide range of event types attended by ALG Vacations team members, travel advisor distributors and industry suppliers. You will ensure team members in attendance have the support they need and are fully prepared for the event, in alignment with leadership’s vision. You will take ownership of all event project needs, prioritize work, and meet deadlines with little supervision. You will play a key role in the outcome of our events and overall attendee experience. Events are a major contributor to the development and maintenance of relationships with our key travel advisors and supplier partners.
A successful Event Coordinator will:
• Own and complete all assigned tasks from start to finish with little supervision post full training period
• Learn and utilize Cvent Event Management Platform on a daily basis to build event sites, create and send event invitations, manage RSVPs, and run reports
• Coordinate event logistics, including registration and attendee tracking, presentations, event materials support and pre/post-event evaluations
• Coordinate and monitor event timelines and ensure deadlines are met
• Track event finances including check requests, invoicing, and reporting and stay within established budget
• Utilize Cvent budget tool to track monthly budget, forecasting and actual spend tracking by event for finance months end and report to Sr. Manager
• Understand how venue contracting works
• Negotiate and contract venues for all event logistics including room layouts, audio visual equipment, catering, signage, and décor
• Work with all necessary departments both internally and externally to align all event execution needs
• Execute all logistical aspects of the event, alignment with Marketing, Supplier Engagement, Team Member Travel and other internal ALGV departments
• Finalize necessary materials/giveaways and request items using the established processes
• Provide support of annual learning conference (Ascend), Industry Events, Fams, ALGV Elite Retreats, local market events/supplier and virtual event platforms for all registration logistics, air travel and transportation as needed
• Understand the functionality of Microsoft Teams, SharePoint and Salesforce preferred
• Prepare nametags, materials, notebooks, packages, gift bags, registration lists, seating cards and all necessary event materials
• Develop and maintain positive professional relationships with vendors, as well as internal and external clients through excellent written and verbal communications
• Participate in monthly team meetings to propose new ideas to improve the event planning and implementation process
• Understand our corporate methodology and integrate tools and concepts into daily work
• Possess a high level of ownership, accountability, and initiative
• Work well in a team environment to collaborate and problem solve as a team.
• Live up to our company’s Core Values
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management deems necessary.
A successful Event Coordinator will have:
• Bachelor’s Degree (BA) from four-year college or university; or two or more years related experience and/or training; or equivalent combination of education and experience.
• Ability to manage and accomplish multiple projects independently in a fast-paced team environment with minimal supervision
• Coordinate multiple projects and/or tasks with attention to detail and high level of accuracy
• Ability to adapt to a busy and frequently changing environment.
• Excellent communication skills, including writing, proof reading skills, and speaking
• Exceptional interpersonal skills both in person and by phone, with high degree of professionalism
• Strong organizational, follow-through and time management skills
• Fantastic customer service skills and work ethic
• Ability to quickly solve problems using creative solutions
• High level of ownership, accountability, and initiative
• Ability to travel (3 - 5 trips per year)
• Previous event planning experience is a plus but not required.
About Apple Leisure Group
As North America’s only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands. Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising:
• Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands
• Resort Brand Management: management of 5-star and 4-star luxury resorts
• Destination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar®
• Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®
• Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.
To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.com.
About APPLE VACATIONS
The # 1 vacation brand in the world for packages to Mexico and Dominican Republic, offers the convenience of one-stop shopping. Apple Vacations® clients have access to flight, hotel, and transfers – they can also choose an all-inclusive resort where meals, drinks, and more are included - all for one affordable price.
Our Values
At ALG, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests. Our Values, by which we operate:
Empathy
• Integrity
• Respect
• Inclusion
• Experimentation
• Well Being
ALG’s Commitment to Diversity & Inclusion
Living our purpose of caring for people so they can be their best means that we are committed to a workplace culture grounded in diversity and inclusion where Colleagues feel welcome and encouraged to fully participate in the organization. With the value of INCLUSION, we respect all the ways our Colleagues are individually unique and foster creativity and engagement in respectful environments.
Benefits At a Glance
We offer competitive salaries and a comprehensive benefit package to our U.S. based employees:
• Medical, Dental and Vision Insurance
• Basic Life Insurance
• Short & Long Term Disability
• Paid Parental Leave
• Corporate Wellness Program
• Travel Discounts & Deals
• Paid Time Off & Holidays
• 401(k) Plan with Company Match
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks Show more details...
via Geebo
posted_at: 2 days agoschedule_type: Full-timesalary: 20–28 an hour
Searching for a full time Warehouse Assistant!
Job functions:
-Processing hotel manifests...
-Maintaining inventory
-Processing close outs
-Performing other related duties
Job
Qualifications:
-Prior administrative experience
-3 to 6 months of experience in the travel industry
-Strong written and verbal communication skills
-Proofreading skills
-A flexible scheduleEstimated Salary: $20 to $28 per hour based on qualifications
Searching for a full time Warehouse Assistant!
Job functions:
-Processing hotel manifests...
-Maintaining inventory
-Processing close outs
-Performing other related duties
Job
Qualifications:
-Prior administrative experience
-3 to 6 months of experience in the travel industry
-Strong written and verbal communication skills
-Proofreading skills
-A flexible scheduleEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
Job functions:
-Processing hotel manifests...
-Maintaining inventory
-Processing close outs
-Performing other related duties
Job
Qualifications:
-Prior administrative experience
-3 to 6 months of experience in the travel industry
-Strong written and verbal communication skills
-Proofreading skills
-A flexible scheduleEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
via LinkedIn
posted_at: 5 days agoschedule_type: Full-time
At Apple Leisure Group, we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world.
Grow your career as a successful Group Service Team Lead within ALG Vacations. In this role, you will oversee a pod of employees and... ensure the team provides superior customer service
At Apple Leisure Group, we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world.
Grow your career as a successful Group Service Team Lead within ALG Vacations. In this role, you will oversee a pod of employees and... ensure the team provides superior customer service at all times. You will be responsible to lead the team in the handling of escalated cases, coach, develop and monitor team members daily progress to ensure the pod is on track to meet or exceed established weekly KPIs.
A successful Group Service Team Lead will:
• Strive to grow agent business by building rapport and providing outstanding customer service
• Lead service pod by developing & coaching team members and ensuring team is on track to exceed established weekly KPIs
• Establish a team schedule & phone coverage needs
• Own & close escalated cases and ensure the team makes the learning greater than the experience
• Performs other duties or special projects as required or as assigned by leader
A successful Group Service Team Lead will have:
• High School Diploma required
• 2+ years of customer service experience is preferred
• Proficiency in Microsoft Suite including Excel, Word, TEAMS & PowerPoint
• Ability to utilize CRM tools to help manage business
• Ability to work with team members in both an office & work at home environment
• Maintain focus & energy in fast-paced group environment
• Strong analytical and problem solving skills
• Excellent written, oral, and interpersonal communication skills
• Ability to travel up to 5% Domestic & International
About Apple Leisure Group
As North America’s only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands. Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising:
• Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands
• Resort Brand Management: management of 5-star and 4-star luxury resorts
• Destination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar®
• Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®
• Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.
To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.com.
About APPLE VACATIONS
The # 1 vacation brand in the world for packages to Mexico and Dominican Republic, offers the convenience of one-stop shopping. Apple Vacations® clients have access to flight, hotel, and transfers – they can also choose an all-inclusive resort where meals, drinks, and more are included - all for one affordable price.
Our Values
At ALG, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests. Our Values, by which we operate:
Empathy
• Integrity
• Respect
• Inclusion
• Experimentation
• Well Being
ALG’s Commitment to Diversity & Inclusion
Living our purpose of caring for people so they can be their best means that we are committed to a workplace culture grounded in diversity and inclusion where Colleagues feel welcome and encouraged to fully participate in the organization. With the value of INCLUSION, we respect all the ways our Colleagues are individually unique and foster creativity and engagement in respectful environments.
Benefits At a Glance
We offer competitive salaries and a comprehensive benefit package to our U.S. based employees:
• Medical, Dental and Vision Insurance
• Basic Life Insurance
• Short & Long Term Disability
• Paid Parental Leave
• Corporate Wellness Program
• Travel Discounts & Deals
• Paid Time Off & Holidays
• 401(k) Plan with Company Match
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks Show more details...
Grow your career as a successful Group Service Team Lead within ALG Vacations. In this role, you will oversee a pod of employees and... ensure the team provides superior customer service at all times. You will be responsible to lead the team in the handling of escalated cases, coach, develop and monitor team members daily progress to ensure the pod is on track to meet or exceed established weekly KPIs.
A successful Group Service Team Lead will:
• Strive to grow agent business by building rapport and providing outstanding customer service
• Lead service pod by developing & coaching team members and ensuring team is on track to exceed established weekly KPIs
• Establish a team schedule & phone coverage needs
• Own & close escalated cases and ensure the team makes the learning greater than the experience
• Performs other duties or special projects as required or as assigned by leader
A successful Group Service Team Lead will have:
• High School Diploma required
• 2+ years of customer service experience is preferred
• Proficiency in Microsoft Suite including Excel, Word, TEAMS & PowerPoint
• Ability to utilize CRM tools to help manage business
• Ability to work with team members in both an office & work at home environment
• Maintain focus & energy in fast-paced group environment
• Strong analytical and problem solving skills
• Excellent written, oral, and interpersonal communication skills
• Ability to travel up to 5% Domestic & International
About Apple Leisure Group
As North America’s only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands. Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising:
• Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands
• Resort Brand Management: management of 5-star and 4-star luxury resorts
• Destination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar®
• Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®
• Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.
To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.com.
About APPLE VACATIONS
The # 1 vacation brand in the world for packages to Mexico and Dominican Republic, offers the convenience of one-stop shopping. Apple Vacations® clients have access to flight, hotel, and transfers – they can also choose an all-inclusive resort where meals, drinks, and more are included - all for one affordable price.
Our Values
At ALG, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests. Our Values, by which we operate:
Empathy
• Integrity
• Respect
• Inclusion
• Experimentation
• Well Being
ALG’s Commitment to Diversity & Inclusion
Living our purpose of caring for people so they can be their best means that we are committed to a workplace culture grounded in diversity and inclusion where Colleagues feel welcome and encouraged to fully participate in the organization. With the value of INCLUSION, we respect all the ways our Colleagues are individually unique and foster creativity and engagement in respectful environments.
Benefits At a Glance
We offer competitive salaries and a comprehensive benefit package to our U.S. based employees:
• Medical, Dental and Vision Insurance
• Basic Life Insurance
• Short & Long Term Disability
• Paid Parental Leave
• Corporate Wellness Program
• Travel Discounts & Deals
• Paid Time Off & Holidays
• 401(k) Plan with Company Match
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks Show more details...
via Professional Diversity Network
posted_at: 4 days agoschedule_type: Full-time
At Apple Leisure Group, we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world.
Grow your career as a successful Group Sales Consultant within ALG Vacations. In this role, you will focus on selling group vacations... and executing our sales plan in a fast paced environment
At Apple Leisure Group, we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world.
Grow your career as a successful Group Sales Consultant within ALG Vacations. In this role, you will focus on selling group vacations... and executing our sales plan in a fast paced environment to ensure we are meeting our customers’ needs and maximizing our revenue potential. The Group Sales Consultant plays an important role in quoting groups and securing the sale, as well as guiding travel agents through the group process and building the relationship. As the frontline of Group Sales, you will be dedicated to providing best-in-class sales and customer service on all travel agent group opportunities. Best of all, No cold-calling, only inbound group requests and emails from potential customers and outbound calls and emails to existing customers! Additionally, there are great career growth opportunities to move into our Group Account team or into more specialized positions within our Group Operations and Service teams.
A successful Group Sales Consultant will:
• Serve as the primary point-of-contact for customers to prepare group quotes, generate contracts, assist with in-destination requirements, or perform other similar duties
• Manage new and active leads through CRM
• Work with customers to develop appropriate itineraries to satisfy their group needs
• Present quote information to customer in a professional manner and secure the sale
• Respond to group vacation inquiries on a timely basis
• Consistent follow-up communication with customer every 24-48 hours
• Confirm rates and inventory with suppliers prior to group finalization
• Meet sales goals and expectations as established by leadership
• Build customer loyalty and maintain strong relationships with customers, agencies, and suppliers
• Answer incoming calls and emails via the group communication channels as needed
• Attend training sessions to build or maintain product knowledge, including processes and terms and conditions
• Provide assistance and backup to team members within the Groups Department
• Take pride and strive for excellence in responding same day to all communications and phone calls
• Identify opportunities to streamline our process and group products
• Set a great example by being a top performer and consistently receiving positive marketplace feedback by providing high-level customer service
• Align closely with teammates to problem solve and support each other’s workload
• Be Well, Work Well, Live Well every day by bringing great energy, passion and a positive attitude and allowing wellness to touch all parts of your life – at work, at home, at play
A successful Group Sales Consultant will have:
• Associates Degree or equivalent, or two (2) plus years of relevant experience in travel, group sales, event and/or wedding planning; or an equivalent combination of education and experience
• Must possess excellent interpersonal skills and the ability to maintain strong relationships both internally and externally
• Good time management, multi-tasking, and organizational skills
• Strong proficiency in Microsoft Excel as well as Outlook, PowerPoint, and Word
• Strong understanding of the groups workflow process
• Ability to work collaboratively with colleagues and staff to contribute to results driven and team oriented environment
• Ability to work independently in a home-office environment free of distractions
• Ability to work under pressure and meet deadlines
• Ability to meet and/or exceed established sales targets
• Experience working in Salesforce or a similar CRM
• Strong ability to efficiently navigate through various computer screens and programs
Additional Required Experience:
• Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
• Knowledge of principles and methods for selling products and services including sales techniques and sales control systems
• Ability to bring others together and reconcile differences for a positive outcome
• Persuade others to change their minds or behavior for the betterment of themselves and the company
• Understand the implications of new information for both current and future problem-solving and decision-making
• Give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Consider the relative costs and benefits of potential actions to choose the most appropriate one
• Ability to apply general rules to specific problems to produce answers that make sense
• Ability to combine pieces of information to form general rules or conclusions
• Ability to add, subtract, multiply or divide quickly and correctly
• Ability to listen, understand, and communicate information and ideas in speaking so others will understand
• Ability to tell when something is wrong or is likely to go wrong and generate possible solutions
• Ability to read, understand and communicate ideas in writing
About Apple Leisure Group
As North America’s only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands. Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising:
• Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands
• Resort Brand Management: Management of 5-star and 4-star luxury resorts
• Destination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar®
• Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®
• Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers
To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.com.
About APPLE VACATIONS
The #1 vacation brand in the world for packages to Mexico and Dominican Republic, offers the convenience of one-stop shopping. Apple Vacations® clients have access to flight, hotel, and transfers – they can also choose an all-inclusive resort where meals, drinks, and more are included - all for one affordable price.
Our Values
At ALG, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests. Our Values, by which we operate:
Empathy • Integrity • Respect • Inclusion • Experimentation • Well Being
ALG’s Commitment to Diversity & Inclusion
Living our purpose of caring for people so they can be their best means that we are committed to a workplace culture grounded in diversity and inclusion where Colleagues feel welcome and encouraged to fully participate in the organization. With the value of INCLUSION, we respect all the ways our Colleagues are individually unique and foster creativity and engagement in respectful environments.
Benefits at a Glance
We offer competitive salaries and a comprehensive benefit package to our U.S. based employees:
• Medical, Dental and Vision Insurance
• Basic Life Insurance
• Short & Long Term Disability
• Paid Parental Leave
• Corporate Wellness Program
• Travel Discounts & Deals
• Paid Time Off & Holidays
• 401(k) Plan with Company Match
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.
PDN-9c11c14f-d2b8-4652-b73f-2511471bd36b Show more details...
Grow your career as a successful Group Sales Consultant within ALG Vacations. In this role, you will focus on selling group vacations... and executing our sales plan in a fast paced environment to ensure we are meeting our customers’ needs and maximizing our revenue potential. The Group Sales Consultant plays an important role in quoting groups and securing the sale, as well as guiding travel agents through the group process and building the relationship. As the frontline of Group Sales, you will be dedicated to providing best-in-class sales and customer service on all travel agent group opportunities. Best of all, No cold-calling, only inbound group requests and emails from potential customers and outbound calls and emails to existing customers! Additionally, there are great career growth opportunities to move into our Group Account team or into more specialized positions within our Group Operations and Service teams.
A successful Group Sales Consultant will:
• Serve as the primary point-of-contact for customers to prepare group quotes, generate contracts, assist with in-destination requirements, or perform other similar duties
• Manage new and active leads through CRM
• Work with customers to develop appropriate itineraries to satisfy their group needs
• Present quote information to customer in a professional manner and secure the sale
• Respond to group vacation inquiries on a timely basis
• Consistent follow-up communication with customer every 24-48 hours
• Confirm rates and inventory with suppliers prior to group finalization
• Meet sales goals and expectations as established by leadership
• Build customer loyalty and maintain strong relationships with customers, agencies, and suppliers
• Answer incoming calls and emails via the group communication channels as needed
• Attend training sessions to build or maintain product knowledge, including processes and terms and conditions
• Provide assistance and backup to team members within the Groups Department
• Take pride and strive for excellence in responding same day to all communications and phone calls
• Identify opportunities to streamline our process and group products
• Set a great example by being a top performer and consistently receiving positive marketplace feedback by providing high-level customer service
• Align closely with teammates to problem solve and support each other’s workload
• Be Well, Work Well, Live Well every day by bringing great energy, passion and a positive attitude and allowing wellness to touch all parts of your life – at work, at home, at play
A successful Group Sales Consultant will have:
• Associates Degree or equivalent, or two (2) plus years of relevant experience in travel, group sales, event and/or wedding planning; or an equivalent combination of education and experience
• Must possess excellent interpersonal skills and the ability to maintain strong relationships both internally and externally
• Good time management, multi-tasking, and organizational skills
• Strong proficiency in Microsoft Excel as well as Outlook, PowerPoint, and Word
• Strong understanding of the groups workflow process
• Ability to work collaboratively with colleagues and staff to contribute to results driven and team oriented environment
• Ability to work independently in a home-office environment free of distractions
• Ability to work under pressure and meet deadlines
• Ability to meet and/or exceed established sales targets
• Experience working in Salesforce or a similar CRM
• Strong ability to efficiently navigate through various computer screens and programs
Additional Required Experience:
• Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
• Knowledge of principles and methods for selling products and services including sales techniques and sales control systems
• Ability to bring others together and reconcile differences for a positive outcome
• Persuade others to change their minds or behavior for the betterment of themselves and the company
• Understand the implications of new information for both current and future problem-solving and decision-making
• Give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Consider the relative costs and benefits of potential actions to choose the most appropriate one
• Ability to apply general rules to specific problems to produce answers that make sense
• Ability to combine pieces of information to form general rules or conclusions
• Ability to add, subtract, multiply or divide quickly and correctly
• Ability to listen, understand, and communicate information and ideas in speaking so others will understand
• Ability to tell when something is wrong or is likely to go wrong and generate possible solutions
• Ability to read, understand and communicate ideas in writing
About Apple Leisure Group
As North America’s only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands. Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising:
• Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands
• Resort Brand Management: Management of 5-star and 4-star luxury resorts
• Destination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar®
• Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®
• Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers
To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.com.
About APPLE VACATIONS
The #1 vacation brand in the world for packages to Mexico and Dominican Republic, offers the convenience of one-stop shopping. Apple Vacations® clients have access to flight, hotel, and transfers – they can also choose an all-inclusive resort where meals, drinks, and more are included - all for one affordable price.
Our Values
At ALG, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests. Our Values, by which we operate:
Empathy • Integrity • Respect • Inclusion • Experimentation • Well Being
ALG’s Commitment to Diversity & Inclusion
Living our purpose of caring for people so they can be their best means that we are committed to a workplace culture grounded in diversity and inclusion where Colleagues feel welcome and encouraged to fully participate in the organization. With the value of INCLUSION, we respect all the ways our Colleagues are individually unique and foster creativity and engagement in respectful environments.
Benefits at a Glance
We offer competitive salaries and a comprehensive benefit package to our U.S. based employees:
• Medical, Dental and Vision Insurance
• Basic Life Insurance
• Short & Long Term Disability
• Paid Parental Leave
• Corporate Wellness Program
• Travel Discounts & Deals
• Paid Time Off & Holidays
• 401(k) Plan with Company Match
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.
PDN-9c11c14f-d2b8-4652-b73f-2511471bd36b Show more details...
via Jobgether
schedule_type: Full-timework_from_home: 1
This a Full Remote job, the offer is available from: Wisconsin (USA)
At Apple Leisure Group we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world...
Grow your career as a B2B Service Specialist within ALG Vacations, one of our 14 industry-leading brands. In this role,
This a Full Remote job, the offer is available from: Wisconsin (USA)
At Apple Leisure Group we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world...
Grow your career as a B2B Service Specialist within ALG Vacations, one of our 14 industry-leading brands. In this role, you will focus on supporting Travel Agents and Consumers on multiple vacation brands. This role is responsible for exceeding Travel Agents/Consumer expectations by providing an efficient, quality call experience. A successful team member will support all contacts via multiple channels and will meet and/or exceed specific quality, service and sales metrics. Specialists are the voice of the customer by providing feedback to improve processes and gain Travel Agent and Consumer loyalty. **
This position will support the closing shift:**
12:30pm EST - 9:00pm EST / 1:00pm EST - 9:30pm EST
There is (1) weekend day required (Saturday or Sunday); however, there will be one day given off during the week. **
A successful B2B Service Specialist will:**
• Provide support through complex modifications to previously booked reservations
• Communicate and uphold policies pertaining to fulfillment of Travel Agent/Consumer expectations
• Focus on service and sales opportunities to respond to requests, increase vacation value by offering options
• Utilize multiple systems and provide education and support to Travel Agents on VAX systems
• Focus on problem resolution with attention to detail and documentation to decrease errors and maintain profitability
• Resolve technical errors independently
• Report system and product disruptions to service
• Act as the voice of the customer and provide feedback for process improvements
• Ability to navigate multiple systems including MS Office (Excel/Word and Outlook), internet, and proprietary systems
• Ability to quickly and accurately comprehend numbers by adding, subtracting, multiplying and dividing
• Communicate with others via voice, email and chat clearly and concisely
A successful B2B Service Specialist will have:
• High School Diploma
• BS/BA or equivalent experience preferred
• 1-3 years customer service and computer proficiency
• 3-5 years travel experience a plus along with complex problem resolution
• Ability to cross train to multiple brands and being multi-functional to other levels within the contact center
About Apple Leisure Group
As North America’s only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands. Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising:
• Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands
• Resort Brand Management: Management of 5-star and 4-star luxury resorts through Hyatt Inclusive Collection® award-winning brand portfolio
• Destination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar®
• Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®
• Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.
To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.com. **
About VACATIONS**
The # 1 vacation brand in the world for packages to Mexico and Dominican Republic, offers the convenience of one-stop shopping. Apple Vacations® clients have access to flight, hotel, and transfers – they can also choose an all-inclusive resort where meals, drinks, and more are included - all for one affordable price **
Our Values**
At ALG, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests. Our Values, by which we operate:
Empathy
• Integrity
• Respect
• Inclusion
• Experimentation
• Well Being
ALG’s Commitment to Diversity & Inclusion
Living our purpose of caring for people so they can be their best means that we are committed to a workplace culture grounded in diversity and inclusion where Colleagues feel welcome and encouraged to fully participate in the organization. With the value of INCLUSION, we respect all the ways our Colleagues are individually unique and foster creativity and engagement in respectful environments. **
Benefits At a Glance**
• We offer competitive salaries and a comprehensive benefit package to our U.S. based employees:
• Medical, Dental and Vision Insurance
• Basic Life Insurance
• Short & Long Term Disability
• Paid Parental Leave
• Corporate Wellness Program
• Travel Discounts & Deals
• Paid Time Off & Holidays
• 401(k) Plan with Company Match
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.
This offer from "Apple Leisure Group" has been enriched by Jobgether.com and got a 72.25% flex score Show more details...
At Apple Leisure Group we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world...
Grow your career as a B2B Service Specialist within ALG Vacations, one of our 14 industry-leading brands. In this role, you will focus on supporting Travel Agents and Consumers on multiple vacation brands. This role is responsible for exceeding Travel Agents/Consumer expectations by providing an efficient, quality call experience. A successful team member will support all contacts via multiple channels and will meet and/or exceed specific quality, service and sales metrics. Specialists are the voice of the customer by providing feedback to improve processes and gain Travel Agent and Consumer loyalty. **
This position will support the closing shift:**
12:30pm EST - 9:00pm EST / 1:00pm EST - 9:30pm EST
There is (1) weekend day required (Saturday or Sunday); however, there will be one day given off during the week. **
A successful B2B Service Specialist will:**
• Provide support through complex modifications to previously booked reservations
• Communicate and uphold policies pertaining to fulfillment of Travel Agent/Consumer expectations
• Focus on service and sales opportunities to respond to requests, increase vacation value by offering options
• Utilize multiple systems and provide education and support to Travel Agents on VAX systems
• Focus on problem resolution with attention to detail and documentation to decrease errors and maintain profitability
• Resolve technical errors independently
• Report system and product disruptions to service
• Act as the voice of the customer and provide feedback for process improvements
• Ability to navigate multiple systems including MS Office (Excel/Word and Outlook), internet, and proprietary systems
• Ability to quickly and accurately comprehend numbers by adding, subtracting, multiplying and dividing
• Communicate with others via voice, email and chat clearly and concisely
A successful B2B Service Specialist will have:
• High School Diploma
• BS/BA or equivalent experience preferred
• 1-3 years customer service and computer proficiency
• 3-5 years travel experience a plus along with complex problem resolution
• Ability to cross train to multiple brands and being multi-functional to other levels within the contact center
About Apple Leisure Group
As North America’s only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands. Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising:
• Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands
• Resort Brand Management: Management of 5-star and 4-star luxury resorts through Hyatt Inclusive Collection® award-winning brand portfolio
• Destination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar®
• Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®
• Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.
To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.com. **
About VACATIONS**
The # 1 vacation brand in the world for packages to Mexico and Dominican Republic, offers the convenience of one-stop shopping. Apple Vacations® clients have access to flight, hotel, and transfers – they can also choose an all-inclusive resort where meals, drinks, and more are included - all for one affordable price **
Our Values**
At ALG, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests. Our Values, by which we operate:
Empathy
• Integrity
• Respect
• Inclusion
• Experimentation
• Well Being
ALG’s Commitment to Diversity & Inclusion
Living our purpose of caring for people so they can be their best means that we are committed to a workplace culture grounded in diversity and inclusion where Colleagues feel welcome and encouraged to fully participate in the organization. With the value of INCLUSION, we respect all the ways our Colleagues are individually unique and foster creativity and engagement in respectful environments. **
Benefits At a Glance**
• We offer competitive salaries and a comprehensive benefit package to our U.S. based employees:
• Medical, Dental and Vision Insurance
• Basic Life Insurance
• Short & Long Term Disability
• Paid Parental Leave
• Corporate Wellness Program
• Travel Discounts & Deals
• Paid Time Off & Holidays
• 401(k) Plan with Company Match
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.
This offer from "Apple Leisure Group" has been enriched by Jobgether.com and got a 72.25% flex score Show more details...
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