ASB.co.nz is the official website of ASB Bank, one of New Zealand's leading banking institutions. The website provides a comprehensive range of banking services and products catered to individuals, businesses, and communities. It offers convenient online banking features such as managing accounts, transferring funds, making payments, and accessing financial insights and tools. ASB.co.nz also provides information on loans, mortgages, investments, and insurance solutions, assisting customers to make informed financial decisions. The website emphasizes a user-friendly interface, secure transactions, and personalized experiences, ensuring customers can easily navigate and access the banking services they need.
We really love working here, and we think you will too. Find out why a career at ASB could be perfect for you.asb.co.nzASB Bank is part of the ASB Group of companies, one of the largest providers of financial and insurance services in New Zealand. ASB Bank reports to the ASB Bank Limited Board of Directors.
In early July 2020, ASB announced that it would be closing nine branches while 25 branches would be moving to three day weeks due to a shift in demand for online services.banksnz.comIn 2005 the bank changed the ASB Bank brand to ASB to reflect the more integrated financial services provider that it had become.
Unique 2 character number for each NZ bank. Position 1 - 2 of the Company BSB Number from the Company Bank Details window. e.g. 02preceda.com.auThe format of the ASB Bank file is a fixed position flat file, with each field of information represented by a set number of positions within each record.
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EncryptedSite is Encrypted
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CountryHosted in New Zealand
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CityAuckland, Auckland
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Latitude\Longitude-36.8506 / 174.768 Google Map
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Traffic rank#23,650 Site Rank
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Site Owner informationWhois info
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Founded5 June 1847 (as Auckland Savings Bank)
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HeadquartersAuckland,New Zealand
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Key peopleVittoria Shortt, CEO
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Number of employees4907 (2018)
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ParentCommonwealth Bank of Australia
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SubsidiariesSovereign Limited,BankDirect
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Area servedNew Zealand
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ProductsFinance and insurance,Consumer Banking,Corporate Banking,Investment Banking,Investment Management,Mortgages,Credit Cards
#23,650
New Zealand
Here at ASB, the customer is at the heart of everything we do and improving the outcomes for our customers is a cornerstone of our business...
We are looking for a Customer Specialist to provide our customers with an unbeatable experience and service.
Te tūranga | The role:
As a Customer Specialist in the Adviser Home Loans team based in Albany, you are a key point of contact for our customers regarding their home loan lending or forwarding enquiries to relevant specialist or appropriate channels. You will be dealing with a variety of queries and request from our customers, and it will be your responsibility to identify their needs and resolve any issues or concerns within the bounds of laws, policy, and procedures. Through delivering exceptional service you will find it easy to build strong relationships to ensure they are provided with the right information which will assist them in making educated decisions around our services.
Ō pūkenga | About you:
We are seeking candidates with previous customer service experience who really enjoy helping customers and working collaboratively.
Key Skills And Attributes We Are Seeking Include
• Legendary customer service skills.
• Proven relationship building skills.
• Superior communication skills.
• Excellent listening skills with the ability to display patience, empathy and a caring attitude
• 12 to 18 months experience in Banking/Contact Centre environment.
• 3-4 years secondary schooling, with NCEA or equivalent.
Te mahi ki ASB | Working for ASB:
In return, you will work for an organisation that places huge importance and focus on its people, where the sky is the limit for development and career opportunities. You will gain valuable experience in a team well known within the wider industry and have a chance to truly make your mark in the team, ASB, and the market.
ASB's sense of who we are and what we stand for is grounded in our values. They guide our business in our day-to-day interactions with our teams, customers and community. They are what makes ASB - ASB.
Being an organisation that truly embraces diversity and inclusion, we are committed to cultivating a flexible and supportive work environment that meets the needs of our people and our business. We offer an open and inclusive culture; a place where we welcome and value your individuality, ideas and goals.
For more information see the attached position description. To be considered for this role please apply directly online.
Me pēhea te tono | How to apply?
If we've nailed our pitch and this role sounds like it might be the one for you then please click "apply"… we'd love to hear from you!
Successful candidates will be required to undertake several pre-employment checks which will include but are not limited to; Police Check, Credit Check, AML Compliance, Verification of your qualifications and may include checks both here in New Zealand and overseas Show more details...
Customer Specialist Full Time - Fixed Term 12 Months...
Here at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers.
Te tūranga | The role:
We have an awesome opportunity for a Customer Specialist star to join the friendly team within our Advice Centre based in NorthWest.
As a Customer Specialist, you will be dealing with a broad range of banking queries and requests from Customers. ASB offers innovative online offerings and you will help support and educate our customers on the various banking solutions and options available to them.
This is a full - time position working 40 hours a week, with a fully flexible roster including weekends. Due to customer requirements, we are seeking applicants who can communicate fluently in Mandarin.
Ō pūkenga | About you:
We are looking for people who can build relationships, learn fast and respond quickly, and are passionate about providing memorable customer experiences. Your ability to educate customers on our digital and self-service channels will be both rewarding and satisfying. Confidence in learning our offerings and asking the right questions will ensure you are tailoring personalised solutions for customers.
What's In It For You
This is an exciting opportunity to be at the forefront of our Advice Centre network and offers you the opportunity to progress your career in multiple directions, in many different teams and locations. ASB offer a fun and supportive team with awesome benefits.
Join a diverse and inclusive environment where we are United as one team, working together to accelerate financial progress for all New Zealanders.
You Will Also Have Access To
• A competitive market salary
• A broad range of exclusive Staff Banking Benefits
• Life and Income Protection Insurance
• Strong professional development opportunities
• Joining a dynamic and diverse team
Me pēhea te tono | How to apply?
For additional information please see the attached Position Description, and to register your interest in this position please apply online Show more details...
Property Finance Relationship Manager - ASB Careers Sign in ASB Property Finance Relationship Manager
• Opportunity to further your career in Property Finance...
• Relationship Manager role in our Auckland based Property Finance team
• Leadership opportunity
At ASB the customer is at the heart of everything we do. We are recognised as one of New Zealand's leading organisations with a highly engaged and talented workforce focused on accelerating the financial progress for all New Zealanders.
Our team have built their success through the expertise and capability of our highly established and successful Property Finance team. We are recognised as a first choice within the property finance industry for our specialist property investment and development funding packages.
Te tūranga | The role :
We're looking for a Property Finance Relationship Manager to join the Property Finance team in Auckland. Reporting to a Property Finance Manager, you'll be responsible for managing the day-to-day requirements of a portfolio of high value customers.
Your main focus will be to understand customer needs and provide appropriate solutions to drive strong customer engagement and retention through your thorough understanding of customer needs and the development of solutions. Equally important will be maintaining a focus on portfolio profitability whilst upholding strong risk and control standards.
A natural leader and mentor, you will also relish the opportunity to develop direct reports, as you will be responsible for management of the relationship team, including an Account Manager and Associate.
Ō pūkenga | About you :
Preferably tertiary qualified or with a property background, your proven track record in property portfolio management will be complemented by strong credit and lending skills and experience. A natural leader and mentor, you will also relish the opportunity to coach and develop a high performing team. Your friendly, professional, can-do attitude will quickly establish positive and long-term relationships with your customers and your wider team.
Te mahi ki ASB | Working for ASB :
At ASB we are committed to our values of Integrity, Caring, Ambition and Passion. We offer a flexible and supportive work environment and offer an open and inclusive culture; a place where we welcome and value your individuality, ideas and goals.
Me pēhea te tono | How to apply?
If you want to be part of a team recognised as industry leaders within New Zealand, where you will become part of our success and growth story, then please submit your application online, or see the attached position description for more information.
Job Details
Reference # AB154513 Posted on 01 Jun 2023 Closes on 15 Jun 2023 15:00 Location(s) North Wharf Company ASB Bank Expertise Commercial Banking, Corporate and Institutional, Lending, Property Finance, Relationship Management Work type(s) Full Time More details (document) Property Finance Relationship Mgr_2023.docx Print Email this job to a friend Apply Search Keyword or Job Code Desired location Any Area of expertise Any show advanced Browse desired location
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