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Most recent job postings at asknice
via ZipRecruiter
posted_at: 2 days agoschedule_type: Full-time
AskNicely is the award winning customer experience platform for service businesses and we’re on a mission to make frontline work more rewarding. With teams in the United States, New Zealand and the Netherlands, we’ve got backing from amazing venture capital partners to pioneer a new category of software that will improve the daily lives of millions of frontline workers.
We are looking for a... passionate, dedicated, and experienced Sr. Customer
AskNicely is the award winning customer experience platform for service businesses and we’re on a mission to make frontline work more rewarding. With teams in the United States, New Zealand and the Netherlands, we’ve got backing from amazing venture capital partners to pioneer a new category of software that will improve the daily lives of millions of frontline workers.
We are looking for a... passionate, dedicated, and experienced Sr. Customer Success Manager to join our dynamic team. The ideal candidate will have a deep understanding of our customers' business objectives and will play a crucial role in impacting these objectives in relation to our products and services. They will establish and maintain strong relationships with our strategic customers, ensuring their success, satisfaction, and retention.
This role is available to candidates living in Portland, OR or Salt Lake City, UT.
Responsibilities:
• Act as a trusted advisor to our strategic customers, understanding their business objectives, strategies, and industry trends.
• Ensure customer satisfaction and retention by establishing and meeting customer success metrics and goals by leveraging tools and a data.
• Proactively manage customer relationships by identifying opportunities for upselling and cross-selling AskNicely's products and services.
• Track, analyze, and communicate key quantitative metrics and business trends as they relate to customer relationships and understanding the customer’s business operating model
• Partner with our sales team to drive revenue growth within existing customer bases.
• Influencing through persuasion, negotiation, and consensus-building;
• Be data driven and develop and execute strategies for expansion in strategic accounts.
• Conduct regular business reviews and provide strategic recommendations to customers to drive ROI.
• Partnering with other Customer Support teams to ensure that account issues are managed through to successful resolution
• Collaborate cross-functionally with other teams, including Sales, Marketing, Product, and Engineering to deliver a seamless customer experience.
• Drive customer advocacy and referrals.
Requirements:
• Bachelor's degree in Business, Marketing, or a related field.
• Minimum of 3 years of experience in Customer Success, Account Management, or a similar role in a SaaS environment.
• Proven ability to understand and articulate complex business issues with a strong understanding of SaaS business models and their customer success requirements.
• Excellent communication, interpersonal, and presentation skills.
• Strong analytical skills and attention to detail.
• Proven ability to lead, organize, and prioritize multiple tasks and projects.
• Proficiency in CRM software and other customer success tools.
• Ability to travel as needed
Benefits
• Comprehensive benefits package including FREE medical, dental, vision, short term disability, paid parental leave, life insurance and other supplemental options
• Accrue up to 4 weeks paid time off - plus an 5 extra "Nice Days" per year
• Flexible, hybrid work environment
• Up to $1,500 Learning and Development reimbursement per year for personal or professional growth
Cultural Pillars
If, like us, you put a lot of value in culture, lifestyle and opportunity as well as benefits, you'll like what's on offer here (watch this).
Lot’s of people ask about the culture at AskNicely. There are three non-negotiables to what we call “living in the purple”:
• Be NICE: We believe a great business can be built by nice people that are nice to each other.
• Play to WIN: Bring your "A" game. We have high standards but favor speed over perfection.
• Love your FEEDBACK: Get feedback to improve your game and give feedback generously to help others improve theirs Show more details...
We are looking for a... passionate, dedicated, and experienced Sr. Customer Success Manager to join our dynamic team. The ideal candidate will have a deep understanding of our customers' business objectives and will play a crucial role in impacting these objectives in relation to our products and services. They will establish and maintain strong relationships with our strategic customers, ensuring their success, satisfaction, and retention.
This role is available to candidates living in Portland, OR or Salt Lake City, UT.
Responsibilities:
• Act as a trusted advisor to our strategic customers, understanding their business objectives, strategies, and industry trends.
• Ensure customer satisfaction and retention by establishing and meeting customer success metrics and goals by leveraging tools and a data.
• Proactively manage customer relationships by identifying opportunities for upselling and cross-selling AskNicely's products and services.
• Track, analyze, and communicate key quantitative metrics and business trends as they relate to customer relationships and understanding the customer’s business operating model
• Partner with our sales team to drive revenue growth within existing customer bases.
• Influencing through persuasion, negotiation, and consensus-building;
• Be data driven and develop and execute strategies for expansion in strategic accounts.
• Conduct regular business reviews and provide strategic recommendations to customers to drive ROI.
• Partnering with other Customer Support teams to ensure that account issues are managed through to successful resolution
• Collaborate cross-functionally with other teams, including Sales, Marketing, Product, and Engineering to deliver a seamless customer experience.
• Drive customer advocacy and referrals.
Requirements:
• Bachelor's degree in Business, Marketing, or a related field.
• Minimum of 3 years of experience in Customer Success, Account Management, or a similar role in a SaaS environment.
• Proven ability to understand and articulate complex business issues with a strong understanding of SaaS business models and their customer success requirements.
• Excellent communication, interpersonal, and presentation skills.
• Strong analytical skills and attention to detail.
• Proven ability to lead, organize, and prioritize multiple tasks and projects.
• Proficiency in CRM software and other customer success tools.
• Ability to travel as needed
Benefits
• Comprehensive benefits package including FREE medical, dental, vision, short term disability, paid parental leave, life insurance and other supplemental options
• Accrue up to 4 weeks paid time off - plus an 5 extra "Nice Days" per year
• Flexible, hybrid work environment
• Up to $1,500 Learning and Development reimbursement per year for personal or professional growth
Cultural Pillars
If, like us, you put a lot of value in culture, lifestyle and opportunity as well as benefits, you'll like what's on offer here (watch this).
Lot’s of people ask about the culture at AskNicely. There are three non-negotiables to what we call “living in the purple”:
• Be NICE: We believe a great business can be built by nice people that are nice to each other.
• Play to WIN: Bring your "A" game. We have high standards but favor speed over perfection.
• Love your FEEDBACK: Get feedback to improve your game and give feedback generously to help others improve theirs Show more details...
via ZipRecruiter
posted_at: 14 days agoschedule_type: Full-time
AskNicely is the award winning customer experience platform for service businesses and we're on a mission to make frontline work more rewarding. With teams in the United States, New Zealand and the Netherlands, we've got backing from amazing venture capital partners to pioneer a new category of software that will improve the daily lives of millions of frontline workers.
Come develop your best... sales career at AskNicely. Our mission as a sales organization
AskNicely is the award winning customer experience platform for service businesses and we're on a mission to make frontline work more rewarding. With teams in the United States, New Zealand and the Netherlands, we've got backing from amazing venture capital partners to pioneer a new category of software that will improve the daily lives of millions of frontline workers.
Come develop your best... sales career at AskNicely. Our mission as a sales organization is to make how we sell as much of a competitive advantage as what we sell. We are a community of hard-working learners in pursuit of excellence to maximize our career potential, as sales professionals. Come join and pursue the title for your own sales career and a world-class outcome.
Responsibilities:
• Own end-to-end sales process for leads generated by the marketing team. Develop, qualify, present, propose, and close new business opportunities.
• Develop strategies and activities to achieve monthly sales revenue targets.
• Work with prospects to identify, develop, and solve their most pressing challenges and strategic initiatives related to customer experience, retention, and growth.
• Be the quarterback for new business. Partner well with Marketing, Product, Customer Success, and Finance. Champion discussion around key pain points, competitive threats, and opportunities
• Live in the Purple. Be a positive representative of our brand in all sales interactions.
• Leverage best-in-class sales tools to build and close your pipeline:, SalesLoft, ZoomInfo, Salesforce and Gong.
• Keep our CRM (Salesforce) clean and up-to-date as the operating system of your business
• Become a domain expert. Love the customer experience market and understand, in depth, AskNicely's unique approach. Learn the capabilities of our platform.
• Be a student of sales, owning your personal development and commit to the ongoing sales training and workshops provided.
Requirements:
• Experience in SaaS sales. Selling to service businesses is preferred.
• Excellent listening and questioning skills.
• Problem solver with ability to surface unmet needs.
• High level of empathy. It's important to us to create positive, memorable experiences for our customers and to be great to work with.
• Committed learner with evidence of self-directed sales education.
• Lover of feedback. Open to praise and coaching in equal measure.
• Mentality to crush quota and win personally while aligning with and advancing the priorities and goals of AskNicely.
Benefits
• Comprehensive benefits package including FREE medical, dental, vision, short term disability, paid parental leave, life insurance and other supplemental options
• Accrue up to 4 weeks paid time off - plus an 5 extra "Nice Days" per year
• Flexible, hybrid work environment
• Up to $1,500 Learning and Development reimbursement per year for personal or professional growth
Cultural Pillars
If, like us, you put a lot of value in culture, lifestyle and opportunity as well as benefits, you'll like what's on offer here (watch this). Lot's of people ask about the culture at AskNicely. There are three non-negotiables to what we call "living in the purple":
• Be NICE: We believe a great business can be built by nice people that are nice to each other.
• Play to WIN: Bring your "A" game. We have high standards but favor speed over perfection.
• Love your FEEDBACK: Get feedback to improve your game and give feedback generously to help others improve theirs Show more details...
Come develop your best... sales career at AskNicely. Our mission as a sales organization is to make how we sell as much of a competitive advantage as what we sell. We are a community of hard-working learners in pursuit of excellence to maximize our career potential, as sales professionals. Come join and pursue the title for your own sales career and a world-class outcome.
Responsibilities:
• Own end-to-end sales process for leads generated by the marketing team. Develop, qualify, present, propose, and close new business opportunities.
• Develop strategies and activities to achieve monthly sales revenue targets.
• Work with prospects to identify, develop, and solve their most pressing challenges and strategic initiatives related to customer experience, retention, and growth.
• Be the quarterback for new business. Partner well with Marketing, Product, Customer Success, and Finance. Champion discussion around key pain points, competitive threats, and opportunities
• Live in the Purple. Be a positive representative of our brand in all sales interactions.
• Leverage best-in-class sales tools to build and close your pipeline:, SalesLoft, ZoomInfo, Salesforce and Gong.
• Keep our CRM (Salesforce) clean and up-to-date as the operating system of your business
• Become a domain expert. Love the customer experience market and understand, in depth, AskNicely's unique approach. Learn the capabilities of our platform.
• Be a student of sales, owning your personal development and commit to the ongoing sales training and workshops provided.
Requirements:
• Experience in SaaS sales. Selling to service businesses is preferred.
• Excellent listening and questioning skills.
• Problem solver with ability to surface unmet needs.
• High level of empathy. It's important to us to create positive, memorable experiences for our customers and to be great to work with.
• Committed learner with evidence of self-directed sales education.
• Lover of feedback. Open to praise and coaching in equal measure.
• Mentality to crush quota and win personally while aligning with and advancing the priorities and goals of AskNicely.
Benefits
• Comprehensive benefits package including FREE medical, dental, vision, short term disability, paid parental leave, life insurance and other supplemental options
• Accrue up to 4 weeks paid time off - plus an 5 extra "Nice Days" per year
• Flexible, hybrid work environment
• Up to $1,500 Learning and Development reimbursement per year for personal or professional growth
Cultural Pillars
If, like us, you put a lot of value in culture, lifestyle and opportunity as well as benefits, you'll like what's on offer here (watch this). Lot's of people ask about the culture at AskNicely. There are three non-negotiables to what we call "living in the purple":
• Be NICE: We believe a great business can be built by nice people that are nice to each other.
• Play to WIN: Bring your "A" game. We have high standards but favor speed over perfection.
• Love your FEEDBACK: Get feedback to improve your game and give feedback generously to help others improve theirs Show more details...
via Built In
schedule_type: Full-time
AskNicely is the award winning customer experience platform for service businesses and we're on a mission to make frontline work more rewarding. With teams in the United States, New Zealand and the Netherlands, we've got backing from amazing venture capital partners to pioneer a new category of software that will improve the daily lives of millions of frontline workers.
You'll be responsible for... overseeing day-to-day accounting, account reconciliations,
AskNicely is the award winning customer experience platform for service businesses and we're on a mission to make frontline work more rewarding. With teams in the United States, New Zealand and the Netherlands, we've got backing from amazing venture capital partners to pioneer a new category of software that will improve the daily lives of millions of frontline workers.
You'll be responsible for... overseeing day-to-day accounting, account reconciliations, revenue recognition, financial analysis, payroll, accounts payable/receivable, banking, and closing out of monthly financial statements. This is a fantastic opportunity for a professional who thrives in a busy workplace and is well-versed in working closely with senior management.
Responsibilities:
• Manage financial close and consolidation process for both US and international entities
• Responsible for ongoing management of chart of accounts and accuracy in general ledger
• Prepare monthly financial statements, including actual vs plan reporting and analysis
• Reconciliation of accounts, including review and preparation of journal entries
• Preparation of GST and other such tax reporting and research on compliance matters
• Oversight of subscription management, invoicing and accounts receivable
• Compile and analyze daily/weekly/monthly financial and operating metrics reporting for management and board
• Assist VP of Finance in preparation and analysis of monthly and annual operating budgets
• Manage and improve financial controls in accordance with the company's procedures
• Manage the preparation of payroll for staff through our professional employment agency
• Responsible for providing documentation and feedback on business workflow
Requirements
• Bachelor's (BS) Degree in Accounting, Finance or related field of study
• CPA Preferred
• 7+ years of progressive accounting experience in fast-paced company where you were involved in general ledger related activities, preferably in a senior accounting role
• An individual with broad experience beyond general ledger and month-end close, seeking to have a significant impact
• Working knowledge of SaaS applications - ideally including some combination of Xero, Salesforce, Slack, Chargebee, ChartMogul, Fathom, NetSuite and Intact.
• Strong technical accounting acumen with hands-on knowledge of international accounting and revenue recognition standards.
• Strong interpersonal, communication and organizational skills
• Self-directed and motivated towards leveraging technology for efficiency and transparency
• Ability to meet deadlines and work closely with a senior management team
Benefits
• Comprehensive benefits package including - medical, dental, vision, short term disability, paid parental leave, life insurance and other supplemental options.
• Generous paid time off - plus an 5 extra "Nice Days" per year
• A beautiful, dog-friendly office - stocked with snacks, cold brew coffee and kombucha on tap
• Flexible work environment - including the addition of our Work From Anywhere program. Employees can work anywhere in the world for up to 4 weeks per year. We even offer a personal travel stipend for 2022!
• Generous annual L&D stipend and additional L&D paid time off.
• Amazing company culture of appreciation and supported growth
Cultural Pillars
If, like us, you put a lot of value in culture, lifestyle and opportunity as well as benefits, you'll like what's on offer here (watch this).
Lot's of people ask about the culture at AskNicely. There are three non-negotiables to what we call "living in the purple":
• Be NICE: We believe a great business can be built by nice people that are nice to each other.
• Play to WIN: Bring your "A" game. We have high standards but favor speed over perfection.
• Love your FEEDBACK: Get feedback to improve your game and give feedback generously to help others improve theirs.
Core Values
We behave as defined by our core values.
• SIMPLE: Never complicated, never too smart, we keep it simple. And humble. There are no egos here.
• PERSONAL: It's only about people, not software. We are proud to put our personality on display and show character in our software.
• CURIOUS: We don't have all the answers. We're seekers of the truth and how we'll evolve over time.
• RESPONSIVE: Now is always the best time. We deliver fast results. And we remain hungry for more Show more details...
You'll be responsible for... overseeing day-to-day accounting, account reconciliations, revenue recognition, financial analysis, payroll, accounts payable/receivable, banking, and closing out of monthly financial statements. This is a fantastic opportunity for a professional who thrives in a busy workplace and is well-versed in working closely with senior management.
Responsibilities:
• Manage financial close and consolidation process for both US and international entities
• Responsible for ongoing management of chart of accounts and accuracy in general ledger
• Prepare monthly financial statements, including actual vs plan reporting and analysis
• Reconciliation of accounts, including review and preparation of journal entries
• Preparation of GST and other such tax reporting and research on compliance matters
• Oversight of subscription management, invoicing and accounts receivable
• Compile and analyze daily/weekly/monthly financial and operating metrics reporting for management and board
• Assist VP of Finance in preparation and analysis of monthly and annual operating budgets
• Manage and improve financial controls in accordance with the company's procedures
• Manage the preparation of payroll for staff through our professional employment agency
• Responsible for providing documentation and feedback on business workflow
Requirements
• Bachelor's (BS) Degree in Accounting, Finance or related field of study
• CPA Preferred
• 7+ years of progressive accounting experience in fast-paced company where you were involved in general ledger related activities, preferably in a senior accounting role
• An individual with broad experience beyond general ledger and month-end close, seeking to have a significant impact
• Working knowledge of SaaS applications - ideally including some combination of Xero, Salesforce, Slack, Chargebee, ChartMogul, Fathom, NetSuite and Intact.
• Strong technical accounting acumen with hands-on knowledge of international accounting and revenue recognition standards.
• Strong interpersonal, communication and organizational skills
• Self-directed and motivated towards leveraging technology for efficiency and transparency
• Ability to meet deadlines and work closely with a senior management team
Benefits
• Comprehensive benefits package including - medical, dental, vision, short term disability, paid parental leave, life insurance and other supplemental options.
• Generous paid time off - plus an 5 extra "Nice Days" per year
• A beautiful, dog-friendly office - stocked with snacks, cold brew coffee and kombucha on tap
• Flexible work environment - including the addition of our Work From Anywhere program. Employees can work anywhere in the world for up to 4 weeks per year. We even offer a personal travel stipend for 2022!
• Generous annual L&D stipend and additional L&D paid time off.
• Amazing company culture of appreciation and supported growth
Cultural Pillars
If, like us, you put a lot of value in culture, lifestyle and opportunity as well as benefits, you'll like what's on offer here (watch this).
Lot's of people ask about the culture at AskNicely. There are three non-negotiables to what we call "living in the purple":
• Be NICE: We believe a great business can be built by nice people that are nice to each other.
• Play to WIN: Bring your "A" game. We have high standards but favor speed over perfection.
• Love your FEEDBACK: Get feedback to improve your game and give feedback generously to help others improve theirs.
Core Values
We behave as defined by our core values.
• SIMPLE: Never complicated, never too smart, we keep it simple. And humble. There are no egos here.
• PERSONAL: It's only about people, not software. We are proud to put our personality on display and show character in our software.
• CURIOUS: We don't have all the answers. We're seekers of the truth and how we'll evolve over time.
• RESPONSIVE: Now is always the best time. We deliver fast results. And we remain hungry for more Show more details...
via ZipRecruiter
posted_at: 7 days agoschedule_type: Full-time
This role is available to candidates in The United States and New Zealand
AskNicely is the award winning customer experience platform for service businesses and we’re on a mission to make frontline work more rewarding. With teams in the United States, New Zealand and the Netherlands, we’ve got backing from amazing venture capital partners to pioneer a new category of software that will improve... the daily lives of millions of frontline workers.
To
This role is available to candidates in The United States and New Zealand
AskNicely is the award winning customer experience platform for service businesses and we’re on a mission to make frontline work more rewarding. With teams in the United States, New Zealand and the Netherlands, we’ve got backing from amazing venture capital partners to pioneer a new category of software that will improve... the daily lives of millions of frontline workers.
To accelerate our growth and support our continued success, we’re seeking a Head of Product Marketing to lead the marketing strategy for AskNicely platform, generating demand, supporting sales enablement and driving adoption & utilization by end users. Product Marketing role is a highly cross-functional role at AskNicely, partnering closely with Product, Design, Engineering, Sales, Customer Success and Executive Management. This Product Marketing role will work across the entire product lifecycle, from helping shape the product, to driving launch and commercialization, to growing product adoption post-launch. This is the ideal role for a product marketer who loves rolling up their sleeves to create content and messaging that drives demand.
Key outcomes for 2023:
• Product messaging - across all channels, including web, G2, Qualtrics, AppExchange, LinkedIn, website, chat, customer comms, consistent messaging
• Three significant launches per quarter with a consistent drumbeat across all channels, including LinkedIn, website, chat, customer comms, and PR
• A far stronger strategic narrative and pitch deck to support sales teams win more deals
• Foundational content, such as the Frontline Study and Benchmarking, as well as series-based content showcasing practices and tech stack of great companies
• Develop a success-based demand flywheel where all customers achieve demonstrable impact, driving to case studies, interviews, and verticalized promotions
Responsibilities:
• Product messaging and positioning – Develop product positioning and messaging that resonates with customers and differentiates our product from its competitors. Know your target audience, challenges, market, and competitive landscape, so intimately that you define and communicate a clear, differentiated, defensible, and monetizable message and market position.
• Product Features & Benefits: Determine the key benefits of the product and create messaging that clearly articulates its value proposition. Describe how our product works and how it is helpful or better than other solutions.
• Liaison with Product Team: Serve as a messenger, relaying product feedback and making sure products and features are marketed.
• Liaison with Customer Facing Teams (Sales, Customer Success, Support): Ensure other customer-facing teams are using consistent language to describe the product and its benefits.
• Competitive Analysis: Maintain a side-by-side comparison of features and messaging to stay on top of market trends and identify opportunities for differentiation.
• Audience Interviews: Conduct interviews with customers to gain insights into how they discovered our product, their use cases, and what features they find most valuable.
• Audience Research & Persona Development: Conduct research to understand our target audience and develop buyer personas.
• Product Launch Planning & Execution: Plan product launches based on releases and ensure a consistent playbook is used for each launch.
• Pricing & Packaging: Gather data from competitors' websites and sales, test and iterate to develop pricing and packaging that resonates with our target audience.
• Sales Enablement Content: Create content that addresses questions and concerns at various stages of the sales process.
• Content Roadmap Suggestions: Create content that highlights problems our product solves and suggests content topics to be covered.
• Partner Marketing Strategy: Develop a partner marketing strategy that focuses on integration or channel partners.
• Customer Marketing Strategy: Keep track of reference customers and how they succeeded with our product.
Requirements:
• Have 5+ years of experience developing and deploying product marketing initiatives, for a B2B SaaS company
• Have successfully launched products globally and locally
• You like to lead with a strategy, that is grounded in analytics
• Are unstoppable self-starter and achievement-oriented product marketer who excels at envisioning and executing sophisticated marketing campaigns and collateral, designing persuasive sales tools and delivering compelling demos and presentations
• Are data-driven and intensely analytical with the ability to observe and synthesize complex and often conflicting input related to customer behavior and marketing metrics.
• Are a highly effective communicator and connector, capable of establishing rapport and shepherding relationships with a variety of stakeholders, seamlessly identifying and adapting to the preferred style of customers and colleagues at every level
• Have a bias to action and thrive in a culture of innovation, where ideation, experimentation and iteration are encouraged
• Have high standards, a growth mindset and a commitment to continuous improvement in pursuit of excellence
• Are familiar with the tools typical of a successful marketing ops tech stack, including Hubspot, Salesforce, and more
Benefits
• Comprehensive benefits package including FREE medical, dental, vision, short term disability [US applicants], Free optional Health Insurance through Southern Cross [New Zealand applicants], paid parental leave, life insurance and other supplemental options
• Accrue up to 4 weeks paid time off - plus an 5 extra "Nice Days" per year
• Shared office spaces available in Portland OR, Salt Lake City Utah, and Auckland New Zealand
• Flexible, hybrid work environment
• Up to $1,500 Learning and Development reimbursement per year for personal or professional growth
Cultural Pillars
If, like us, you put a lot of value in culture, lifestyle and opportunity as well as benefits, you'll like what's on offer here (watch this).
Lot’s of people ask about the culture at AskNicely. There are three non-negotiables to what we call “living in the purple”:
• Be NICE: We believe a great business can be built by nice people that are nice to each other.
• Play to WIN: Bring your "A" game. We have high standards but favor speed over perfection.
• Love your FEEDBACK: Get feedback to improve your game and give feedback generously to help others improve theirs Show more details...
AskNicely is the award winning customer experience platform for service businesses and we’re on a mission to make frontline work more rewarding. With teams in the United States, New Zealand and the Netherlands, we’ve got backing from amazing venture capital partners to pioneer a new category of software that will improve... the daily lives of millions of frontline workers.
To accelerate our growth and support our continued success, we’re seeking a Head of Product Marketing to lead the marketing strategy for AskNicely platform, generating demand, supporting sales enablement and driving adoption & utilization by end users. Product Marketing role is a highly cross-functional role at AskNicely, partnering closely with Product, Design, Engineering, Sales, Customer Success and Executive Management. This Product Marketing role will work across the entire product lifecycle, from helping shape the product, to driving launch and commercialization, to growing product adoption post-launch. This is the ideal role for a product marketer who loves rolling up their sleeves to create content and messaging that drives demand.
Key outcomes for 2023:
• Product messaging - across all channels, including web, G2, Qualtrics, AppExchange, LinkedIn, website, chat, customer comms, consistent messaging
• Three significant launches per quarter with a consistent drumbeat across all channels, including LinkedIn, website, chat, customer comms, and PR
• A far stronger strategic narrative and pitch deck to support sales teams win more deals
• Foundational content, such as the Frontline Study and Benchmarking, as well as series-based content showcasing practices and tech stack of great companies
• Develop a success-based demand flywheel where all customers achieve demonstrable impact, driving to case studies, interviews, and verticalized promotions
Responsibilities:
• Product messaging and positioning – Develop product positioning and messaging that resonates with customers and differentiates our product from its competitors. Know your target audience, challenges, market, and competitive landscape, so intimately that you define and communicate a clear, differentiated, defensible, and monetizable message and market position.
• Product Features & Benefits: Determine the key benefits of the product and create messaging that clearly articulates its value proposition. Describe how our product works and how it is helpful or better than other solutions.
• Liaison with Product Team: Serve as a messenger, relaying product feedback and making sure products and features are marketed.
• Liaison with Customer Facing Teams (Sales, Customer Success, Support): Ensure other customer-facing teams are using consistent language to describe the product and its benefits.
• Competitive Analysis: Maintain a side-by-side comparison of features and messaging to stay on top of market trends and identify opportunities for differentiation.
• Audience Interviews: Conduct interviews with customers to gain insights into how they discovered our product, their use cases, and what features they find most valuable.
• Audience Research & Persona Development: Conduct research to understand our target audience and develop buyer personas.
• Product Launch Planning & Execution: Plan product launches based on releases and ensure a consistent playbook is used for each launch.
• Pricing & Packaging: Gather data from competitors' websites and sales, test and iterate to develop pricing and packaging that resonates with our target audience.
• Sales Enablement Content: Create content that addresses questions and concerns at various stages of the sales process.
• Content Roadmap Suggestions: Create content that highlights problems our product solves and suggests content topics to be covered.
• Partner Marketing Strategy: Develop a partner marketing strategy that focuses on integration or channel partners.
• Customer Marketing Strategy: Keep track of reference customers and how they succeeded with our product.
Requirements:
• Have 5+ years of experience developing and deploying product marketing initiatives, for a B2B SaaS company
• Have successfully launched products globally and locally
• You like to lead with a strategy, that is grounded in analytics
• Are unstoppable self-starter and achievement-oriented product marketer who excels at envisioning and executing sophisticated marketing campaigns and collateral, designing persuasive sales tools and delivering compelling demos and presentations
• Are data-driven and intensely analytical with the ability to observe and synthesize complex and often conflicting input related to customer behavior and marketing metrics.
• Are a highly effective communicator and connector, capable of establishing rapport and shepherding relationships with a variety of stakeholders, seamlessly identifying and adapting to the preferred style of customers and colleagues at every level
• Have a bias to action and thrive in a culture of innovation, where ideation, experimentation and iteration are encouraged
• Have high standards, a growth mindset and a commitment to continuous improvement in pursuit of excellence
• Are familiar with the tools typical of a successful marketing ops tech stack, including Hubspot, Salesforce, and more
Benefits
• Comprehensive benefits package including FREE medical, dental, vision, short term disability [US applicants], Free optional Health Insurance through Southern Cross [New Zealand applicants], paid parental leave, life insurance and other supplemental options
• Accrue up to 4 weeks paid time off - plus an 5 extra "Nice Days" per year
• Shared office spaces available in Portland OR, Salt Lake City Utah, and Auckland New Zealand
• Flexible, hybrid work environment
• Up to $1,500 Learning and Development reimbursement per year for personal or professional growth
Cultural Pillars
If, like us, you put a lot of value in culture, lifestyle and opportunity as well as benefits, you'll like what's on offer here (watch this).
Lot’s of people ask about the culture at AskNicely. There are three non-negotiables to what we call “living in the purple”:
• Be NICE: We believe a great business can be built by nice people that are nice to each other.
• Play to WIN: Bring your "A" game. We have high standards but favor speed over perfection.
• Love your FEEDBACK: Get feedback to improve your game and give feedback generously to help others improve theirs Show more details...
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