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via LinkedIn
posted_at: 2 days agoschedule_type: Full-timework_from_home: 1
Wellfleet, a Berkshire Hathaway company, delivers customer-centric accident and health insurance, with quality service and uncompromising ethics. Wellfleet works to protect people against risk throughout every stage of life – from grade school to college to the workplace.
Founded in 1993 as Consolidated Health Plans (CHP), Wellfleet, headquartered in Springfield, Mass., is one of the nation’s... leading providers of health and accident insurance
Wellfleet, a Berkshire Hathaway company, delivers customer-centric accident and health insurance, with quality service and uncompromising ethics. Wellfleet works to protect people against risk throughout every stage of life – from grade school to college to the workplace.
Founded in 1993 as Consolidated Health Plans (CHP), Wellfleet, headquartered in Springfield, Mass., is one of the nation’s... leading providers of health and accident insurance products to the higher education market.
The ideal candidate in this position is responsible for managing the day-to-day activities of the Claims Compliance & Quality Assurance Team to ensure proper compliance with state and federal regulations and quality review practices including but not limited to, compliance with company standards and industry best practices for Accident & Health and Voluntary Benefits .Reviews practices and processes to ensure sustainable, measurable, continuous process improvement at the individual and department level, while consistently meeting internal control standards. Reviews and tracks claim quality reports and measures performance of analysts. Develops compliance and quality assurance policies and procedures. Provide coaching and identify training needs, as well as staff development and assist with staff questions. Ensures that project/department milestones/goals are met while adhering to approved budgets. W orks closely with the Compliance Team to assess compliance risks and controls and implement and communicate new regulations that affect claims.
In this role, you will…
• Set direction and manage the efforts of the Claims Compliance & Quality Assurance Team to ensure validity, accuracy, and timeliness of compliance and quality initiatives in accordance with plan documents and state and federal regulations and guidelines.
• Adherence to internal key performance metrics.
• Identify Operating Plan goals that are beneficial to the company and ensure deliverables are met;
• Work collaboratively with the claims department by providing detailed analysis of claim review trends and insights to ensure continuous process improvement.
• Supports carrier audits.
• Conducts hiring, employee performance reviews, promotions, retention and termination activitiesin consultation with Management and HR.
• Perform risk analysis, determine root cause, and recommend corrective action.
• Coach others and encourage them to take ownership of their development.
• Manage all aspects of compliance & quality assurance processes; including but not limited to planning, control evaluation, testing methodologies, reporting and issue follow-up.
• Identifies continuous process improvement opportunities that results in quality claim handling.
• Develop and cultivate collaborative relationships with all levels of management.
• Keep current with benefits and regulations that affect claims handling.
• Detailed understanding of State/Federal insurance regulations and mandates.
• Work with Legal and Compliance in implementing new and/or existing regulations utilizing regulatory system.
• Development, execution, and auditing of Claim related compliance items (e.g. risk assessment, testing & monitoring of key regulations, policies & procedures, assist with exam preparation, issue reporting and escalation, training program, corrective actions).
• Participate in recurring compliance meetings.
• Manage and review claim related compliance reports to ensure accuracy.
• Management of escalated issues and/or problems.
• Manage gathering claim documentation for market conduct exams.
• Participate in recurring compliance meetings.
• Perform other duties as assigned .
We are looking for candidates with…
• Bachelor's degree in healthcare administration or related field or 7+ years of relevant work experience or equivalent combination of education and experience.
• 4+ years of health care regulatory compliance leadership or related experience.
• Strong understanding and ability to interpret healthcare laws and regulations.
• Solid risk assessment capabilities.
• Strong understanding of quality assurance standards, plan development, change control, and documentation.
• Strong insurance claims handling and administration experience.
• Medical terminology proficiency, including basic knowledge of ICD10 and CPT codes.
• Ability to design, conduct and report on compliance and quality activities.
• Ability to digest and understand laws/regulations as interpreted by Legal Department.
• Ability to assess, prioritize and communicate risk within Claim Operations.
• Strong analytical abilities, identify root cause of issues.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Excellent presentation and interpersonal skills.
• Ability to work in a fast-paced environment, think quickly, meet deadlines and adapt to various situations.
• Ability to understand complex problems, identify root causes, and remain goal-oriented within a dynamic environment.
• Ability to manage and prioritize multiple work assignments simultaneously.
• Exhibits strong work ethic.
• Excellent analytical skills, with the ability to effectively identify, communicate, and address potential issues.
• Ability to work effectively with peers, as well as business areas at all levels of the organization.
• Strong commitment to compliance & ethics.
• Full practical knowledge of Microsoft Office suite.
Why Wellfleet?
Here at Wellfleet, we foster a culture of growth that enables engaged and high-performing professionals to be empowered to deliver our mission and vision.
Our employees are a team devoted to providing customer service that exceeds expectations of our members and clients. Successful team members continually look for ways to improve product delivery and value.
Wellfleet offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, 401K retirement plan, short- and long-term disability coverage, flexible/dependent care spending account, tuition reimbursement, and business casual dress.
Are you interested in exploring a career at Wellfleet? Explore our open positions.
General:
Wellfleet is part of the MedPro Group family. As such, all Wellfleet team members are employees of MedPro Group Inc. We are an Equal Opportunity Employer. The annual gross base salary range is $80,000 to $100,000. This range anticipates the low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills and competencies. Salary is one component of Wellfleet’s total compensation and benefits package, which includes medical, vision and dental insurance options, life and accident insurance, 401(k), and short-term and long-term disability insurance. For a more detailed overview, visit our careers website at: wellfleetinsurance.com/about/careers Show more details...
Founded in 1993 as Consolidated Health Plans (CHP), Wellfleet, headquartered in Springfield, Mass., is one of the nation’s... leading providers of health and accident insurance products to the higher education market.
The ideal candidate in this position is responsible for managing the day-to-day activities of the Claims Compliance & Quality Assurance Team to ensure proper compliance with state and federal regulations and quality review practices including but not limited to, compliance with company standards and industry best practices for Accident & Health and Voluntary Benefits .Reviews practices and processes to ensure sustainable, measurable, continuous process improvement at the individual and department level, while consistently meeting internal control standards. Reviews and tracks claim quality reports and measures performance of analysts. Develops compliance and quality assurance policies and procedures. Provide coaching and identify training needs, as well as staff development and assist with staff questions. Ensures that project/department milestones/goals are met while adhering to approved budgets. W orks closely with the Compliance Team to assess compliance risks and controls and implement and communicate new regulations that affect claims.
In this role, you will…
• Set direction and manage the efforts of the Claims Compliance & Quality Assurance Team to ensure validity, accuracy, and timeliness of compliance and quality initiatives in accordance with plan documents and state and federal regulations and guidelines.
• Adherence to internal key performance metrics.
• Identify Operating Plan goals that are beneficial to the company and ensure deliverables are met;
• Work collaboratively with the claims department by providing detailed analysis of claim review trends and insights to ensure continuous process improvement.
• Supports carrier audits.
• Conducts hiring, employee performance reviews, promotions, retention and termination activitiesin consultation with Management and HR.
• Perform risk analysis, determine root cause, and recommend corrective action.
• Coach others and encourage them to take ownership of their development.
• Manage all aspects of compliance & quality assurance processes; including but not limited to planning, control evaluation, testing methodologies, reporting and issue follow-up.
• Identifies continuous process improvement opportunities that results in quality claim handling.
• Develop and cultivate collaborative relationships with all levels of management.
• Keep current with benefits and regulations that affect claims handling.
• Detailed understanding of State/Federal insurance regulations and mandates.
• Work with Legal and Compliance in implementing new and/or existing regulations utilizing regulatory system.
• Development, execution, and auditing of Claim related compliance items (e.g. risk assessment, testing & monitoring of key regulations, policies & procedures, assist with exam preparation, issue reporting and escalation, training program, corrective actions).
• Participate in recurring compliance meetings.
• Manage and review claim related compliance reports to ensure accuracy.
• Management of escalated issues and/or problems.
• Manage gathering claim documentation for market conduct exams.
• Participate in recurring compliance meetings.
• Perform other duties as assigned .
We are looking for candidates with…
• Bachelor's degree in healthcare administration or related field or 7+ years of relevant work experience or equivalent combination of education and experience.
• 4+ years of health care regulatory compliance leadership or related experience.
• Strong understanding and ability to interpret healthcare laws and regulations.
• Solid risk assessment capabilities.
• Strong understanding of quality assurance standards, plan development, change control, and documentation.
• Strong insurance claims handling and administration experience.
• Medical terminology proficiency, including basic knowledge of ICD10 and CPT codes.
• Ability to design, conduct and report on compliance and quality activities.
• Ability to digest and understand laws/regulations as interpreted by Legal Department.
• Ability to assess, prioritize and communicate risk within Claim Operations.
• Strong analytical abilities, identify root cause of issues.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Excellent presentation and interpersonal skills.
• Ability to work in a fast-paced environment, think quickly, meet deadlines and adapt to various situations.
• Ability to understand complex problems, identify root causes, and remain goal-oriented within a dynamic environment.
• Ability to manage and prioritize multiple work assignments simultaneously.
• Exhibits strong work ethic.
• Excellent analytical skills, with the ability to effectively identify, communicate, and address potential issues.
• Ability to work effectively with peers, as well as business areas at all levels of the organization.
• Strong commitment to compliance & ethics.
• Full practical knowledge of Microsoft Office suite.
Why Wellfleet?
Here at Wellfleet, we foster a culture of growth that enables engaged and high-performing professionals to be empowered to deliver our mission and vision.
Our employees are a team devoted to providing customer service that exceeds expectations of our members and clients. Successful team members continually look for ways to improve product delivery and value.
Wellfleet offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, 401K retirement plan, short- and long-term disability coverage, flexible/dependent care spending account, tuition reimbursement, and business casual dress.
Are you interested in exploring a career at Wellfleet? Explore our open positions.
General:
Wellfleet is part of the MedPro Group family. As such, all Wellfleet team members are employees of MedPro Group Inc. We are an Equal Opportunity Employer. The annual gross base salary range is $80,000 to $100,000. This range anticipates the low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills and competencies. Salary is one component of Wellfleet’s total compensation and benefits package, which includes medical, vision and dental insurance options, life and accident insurance, 401(k), and short-term and long-term disability insurance. For a more detailed overview, visit our careers website at: wellfleetinsurance.com/about/careers Show more details...
via Hamburg, IA - Geebo
posted_at: 4 days agoschedule_type: Full-timesalary: 20–28 an hour
About Assurance
Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE:
PRU) to further the joint mission of improving financial wellness across the world...
Our team of world class software engineers, data scientists, and business professionals work every day to expand our product offerings and the reach of our platform. We simplify the complex world of insurance and financial services into straightforward,
About Assurance
Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE:
PRU) to further the joint mission of improving financial wellness across the world...
Our team of world class software engineers, data scientists, and business professionals work every day to expand our product offerings and the reach of our platform. We simplify the complex world of insurance and financial services into straightforward, valuable solutions to improve people&s;s lives. We start by asking customers a few questions, so our system can learn about their needs; from there, our ground-breaking, proprietary platform takes over and analyzes the thousands of data points that make customers unique. This is how we create custom-tailored plans for each customer; plans built precisely for their needs and budget. Our platform serves as the intersection between customer and seller, technology, and the human touch.
At Assurance, we are innovative, persevering, collaborative, calculated, and authentic, and we&s;re working together to improve the lives of millions!
About the Position
Enjoy selling term life insurance, final expense insurance, whole life insurance, and other ancillary insurance products to consumers through inbound and outbound leads! This position is a remote role, with the resources and training to succeed.
As a full-time, captive Life Insurance Agent/Account Executive at Assurance, you will not cold call or prospect. All leads are provided to you.
We&s;re looking for ambitious leaders who aren&s;t afraid of big goals and moving quickly to hit them. While having an active Life Insurance license is a plus, licensure is not required for the right candidate who is driven and has a proven track record in sales. Many of our top Life Insurance Agents come from within the world of insurance as well, whether it is Medicare, Health, or otherwise.
Assurance offers a generous total rewards package including:
• Competitive salary including a BASE SALARY AND COMMISSION, with the ability to earn performance-based bonuses
• A generous benefits package with paid time off (including company holidays) and a 401(k) plan
• Training and computer provided
What to Expect:
• Growth opportunities - If you are seeking to advance your career rapidly, we offer leadership development training and promote from within
• A culture that is focused on the customers&s; needs, and providing a world-class experience
• A supportive management team that aids and encourages development and career progression
• Ongoing coaching and career development including individual and group coaching sessions
• A Fast-paced, high-performance environment
• We represent multiple A-rated carriers that offer rapid-issue and fixed whole life products to help clients get the protection they need and save money
• Our Agents work 40 hours per week
Primary
Responsibilities:
• Work with families and individuals as they plan for their financial futures by helping them navigate to the best insurance and financial services solutions for themselves.
• Present potential solutions using our world class suite of insurance products and cutting-edge technical platform.
• Conform to and abide by the procedures, rules and requirements of Assurance, all regulatory bodies, and the state or states where the Account Executive operates
• Meet new business production goals and objectives as established
Qualifications
• High school diploma or the equivalent is required
• 1 year Sales experience. If you do not have insurance experience, we will train you.
• Active Life and Health Insurance License is preferred, but if you are unlicensed, you should be able to obtain a life and Health Insurance License before the start date. Reimbursement details provided during the hiring process.
• Minimum Internet Speed (Hardwired):
30mb down/20mb up (additional equipment provided)
• Ambitious sales minded approach with strong interpersonal skills to build rapport with prospective customers
• Highly self-motivated and self-disciplined with the ability to work effectively in a sales environment
• Organizational skills and effective time management to succeed in a semi-autonomous, fast-paced environment
• Analytical skills to understand complex coverage details and underwriting guidelines
We&s;re excited to meet you! One of our Recruiters will be reaching out to you shortly. In the meantime, if you have any questions, please reach out to jacardona@assurance.com.
Please note, you must include your resume with your application in order to be considered for this role.Salary:
$14.26 - $30.07Estimated Salary: $20 to $28 per hour based on qualifications Show more details...
Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE:
PRU) to further the joint mission of improving financial wellness across the world...
Our team of world class software engineers, data scientists, and business professionals work every day to expand our product offerings and the reach of our platform. We simplify the complex world of insurance and financial services into straightforward, valuable solutions to improve people&s;s lives. We start by asking customers a few questions, so our system can learn about their needs; from there, our ground-breaking, proprietary platform takes over and analyzes the thousands of data points that make customers unique. This is how we create custom-tailored plans for each customer; plans built precisely for their needs and budget. Our platform serves as the intersection between customer and seller, technology, and the human touch.
At Assurance, we are innovative, persevering, collaborative, calculated, and authentic, and we&s;re working together to improve the lives of millions!
About the Position
Enjoy selling term life insurance, final expense insurance, whole life insurance, and other ancillary insurance products to consumers through inbound and outbound leads! This position is a remote role, with the resources and training to succeed.
As a full-time, captive Life Insurance Agent/Account Executive at Assurance, you will not cold call or prospect. All leads are provided to you.
We&s;re looking for ambitious leaders who aren&s;t afraid of big goals and moving quickly to hit them. While having an active Life Insurance license is a plus, licensure is not required for the right candidate who is driven and has a proven track record in sales. Many of our top Life Insurance Agents come from within the world of insurance as well, whether it is Medicare, Health, or otherwise.
Assurance offers a generous total rewards package including:
• Competitive salary including a BASE SALARY AND COMMISSION, with the ability to earn performance-based bonuses
• A generous benefits package with paid time off (including company holidays) and a 401(k) plan
• Training and computer provided
What to Expect:
• Growth opportunities - If you are seeking to advance your career rapidly, we offer leadership development training and promote from within
• A culture that is focused on the customers&s; needs, and providing a world-class experience
• A supportive management team that aids and encourages development and career progression
• Ongoing coaching and career development including individual and group coaching sessions
• A Fast-paced, high-performance environment
• We represent multiple A-rated carriers that offer rapid-issue and fixed whole life products to help clients get the protection they need and save money
• Our Agents work 40 hours per week
Primary
Responsibilities:
• Work with families and individuals as they plan for their financial futures by helping them navigate to the best insurance and financial services solutions for themselves.
• Present potential solutions using our world class suite of insurance products and cutting-edge technical platform.
• Conform to and abide by the procedures, rules and requirements of Assurance, all regulatory bodies, and the state or states where the Account Executive operates
• Meet new business production goals and objectives as established
Qualifications
• High school diploma or the equivalent is required
• 1 year Sales experience. If you do not have insurance experience, we will train you.
• Active Life and Health Insurance License is preferred, but if you are unlicensed, you should be able to obtain a life and Health Insurance License before the start date. Reimbursement details provided during the hiring process.
• Minimum Internet Speed (Hardwired):
30mb down/20mb up (additional equipment provided)
• Ambitious sales minded approach with strong interpersonal skills to build rapport with prospective customers
• Highly self-motivated and self-disciplined with the ability to work effectively in a sales environment
• Organizational skills and effective time management to succeed in a semi-autonomous, fast-paced environment
• Analytical skills to understand complex coverage details and underwriting guidelines
We&s;re excited to meet you! One of our Recruiters will be reaching out to you shortly. In the meantime, if you have any questions, please reach out to jacardona@assurance.com.
Please note, you must include your resume with your application in order to be considered for this role.Salary:
$14.26 - $30.07Estimated Salary: $20 to $28 per hour based on qualifications Show more details...
via Smart Recruiters Jobs
posted_at: 1 day agoschedule_type: Full-time
Company Description
Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician... leadership, and consists of scalable operations
Company Description
Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician... leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.
Job Description
Reports to the Sr. Manager of IT Audit & Security. The Cybersecurity Assurance Analyst will be responsible for ensuring IT systems and procedures are secure, compliant with HIPAA, SOX, and HITRUST, and aligned with industry best practices. They have experience in EMR, IAM, IGA, and access review tools, with strong analytical skills for identifying and addressing security risks. The Cybersecurity Assurance Analyst collaborates with teams to ensure compliance with evolving security policies and workflows, focusing on access vulnerabilities. They assist in documenting governance processes and designing policy for approval workflows, privileged access management, and lifecycle management. Additionally, the Cybersecurity Assurance Analyst supports the design, implementation, and refinement of SOX-related controls, user access reporting, and quarterly audits.
Primary Duties
• Assist with regular audits of user access controls, including reviewing user access requests and access logs, and producing audit reports to ensure that access is appropriate and in line with company policies and regulatory requirements.
• Assist with implementing and revising identity governance policy using IGA tools and technologies to ensure that privileged/admin access and non-privileged access are appropriately differentiated, with an emphasis on SOD analysis and controls.
• Design, implement, and test SOX controls related to user access and data security, with a focus on compliance with SOX and other relevant security regulations.
• Support the Access and Data Management where needed with a primary focus on the security policy of user provisioning across multiple systems, emphasizing separation of duties (SOD) analysis and controls.
Experience:
SECURITY
• Thorough understanding of healthcare regulatory frameworks and security standards such as the HIPAA Security Rule, NIST, and PCI DSS.
• Knowledge of the HITRUST CSF (Common Security Framework) and the HITRUST CSFCIS (CSF Control Implementation Support) Control Set to demonstrate the ability to meet industry best practices and regulatory requirements for securing healthcare data.
• Ability to utilize various audit tools to perform user access audits and produce comprehensive audit reports to identify risks and vulnerabilities in the organization's access management system.
SOX CONTROLS/AUDITS
• Experience in designing, implementing, and testing SOX controls related to user access and data security, such as Segregation of Duties (SOD), Least Privilege, and Access Recertification.
• Ability to conduct quarterly user access reviews and produce audit reports to ensure compliance with company policies and regulatory requirements.
• Understanding of IT General Controls (ITGCs) and their impact on financial reporting, such as change management, system development, and IT operations.
IAM/IGA/PAM
• Demonstrated experience with the implementation and administration of Identity and Access Management (IAM) solutions, such as Okta, Ping Identity, One Identity, ForgeRock, CyberArk, or similar.
• Strong understanding and experience with Identity Governance and Administration (IGA) solutions, such as SailPoint, Saviynt, or RSA Identity Governance, to manage access requests, entitlements, certifications, and compliance.
• Familiarity with industry standards and best practices such as NIST, ISO 27001, CIS, and PCI-DSS, as well as regulatory compliance frameworks, such as HIPAA, HITRUST, GDPR, CCPA, and SOX.
APPLICATION (Applications, Database, Interfaces)
• Basic knowledge in securing a three tier application architecture.
• Basic knowledge of cloud-based security architecture, including modern multi-cloud architectures, the difference between cloud and a virtual desktop or application environment hosted in a Citrix or VDI environment.
• Strong spreadsheet skills with Excel or Google Sheets including pivot tables and vlookups.
EHR/EMR
• Experience with application support for an EHR/EMR - athenaOne preferred.
Qualifications
• 5+ years of experience in security, including knowledge of healthcare regulatory frameworks, IDS/IPS devices, and experience with audit tools to perform user access audits and produce audit reports. Familiarity with SOX-related auditing strongly preferred.
• 5+ years of experience in technical project management
• 3+ years of experience, or close collaboration with, access and data management/user provisioning, with a focus on lifecycle management.
• Experience in a healthcare environment is strongly preferred.
• Bachelor's Degree in a related field or commensurate experience preferred.
The salary range for this role is $106,250.00-$125,000.00 in base pay and exclusive of any bonuses or benefits. This role is also eligible for an annual bonus targeted at 15%. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.
Additional Information
Technical Requirements (for remote workers only, not applicable for onsite/in office work):
In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.
Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. Privia is a better company when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law Show more details...
Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician... leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.
Job Description
Reports to the Sr. Manager of IT Audit & Security. The Cybersecurity Assurance Analyst will be responsible for ensuring IT systems and procedures are secure, compliant with HIPAA, SOX, and HITRUST, and aligned with industry best practices. They have experience in EMR, IAM, IGA, and access review tools, with strong analytical skills for identifying and addressing security risks. The Cybersecurity Assurance Analyst collaborates with teams to ensure compliance with evolving security policies and workflows, focusing on access vulnerabilities. They assist in documenting governance processes and designing policy for approval workflows, privileged access management, and lifecycle management. Additionally, the Cybersecurity Assurance Analyst supports the design, implementation, and refinement of SOX-related controls, user access reporting, and quarterly audits.
Primary Duties
• Assist with regular audits of user access controls, including reviewing user access requests and access logs, and producing audit reports to ensure that access is appropriate and in line with company policies and regulatory requirements.
• Assist with implementing and revising identity governance policy using IGA tools and technologies to ensure that privileged/admin access and non-privileged access are appropriately differentiated, with an emphasis on SOD analysis and controls.
• Design, implement, and test SOX controls related to user access and data security, with a focus on compliance with SOX and other relevant security regulations.
• Support the Access and Data Management where needed with a primary focus on the security policy of user provisioning across multiple systems, emphasizing separation of duties (SOD) analysis and controls.
Experience:
SECURITY
• Thorough understanding of healthcare regulatory frameworks and security standards such as the HIPAA Security Rule, NIST, and PCI DSS.
• Knowledge of the HITRUST CSF (Common Security Framework) and the HITRUST CSFCIS (CSF Control Implementation Support) Control Set to demonstrate the ability to meet industry best practices and regulatory requirements for securing healthcare data.
• Ability to utilize various audit tools to perform user access audits and produce comprehensive audit reports to identify risks and vulnerabilities in the organization's access management system.
SOX CONTROLS/AUDITS
• Experience in designing, implementing, and testing SOX controls related to user access and data security, such as Segregation of Duties (SOD), Least Privilege, and Access Recertification.
• Ability to conduct quarterly user access reviews and produce audit reports to ensure compliance with company policies and regulatory requirements.
• Understanding of IT General Controls (ITGCs) and their impact on financial reporting, such as change management, system development, and IT operations.
IAM/IGA/PAM
• Demonstrated experience with the implementation and administration of Identity and Access Management (IAM) solutions, such as Okta, Ping Identity, One Identity, ForgeRock, CyberArk, or similar.
• Strong understanding and experience with Identity Governance and Administration (IGA) solutions, such as SailPoint, Saviynt, or RSA Identity Governance, to manage access requests, entitlements, certifications, and compliance.
• Familiarity with industry standards and best practices such as NIST, ISO 27001, CIS, and PCI-DSS, as well as regulatory compliance frameworks, such as HIPAA, HITRUST, GDPR, CCPA, and SOX.
APPLICATION (Applications, Database, Interfaces)
• Basic knowledge in securing a three tier application architecture.
• Basic knowledge of cloud-based security architecture, including modern multi-cloud architectures, the difference between cloud and a virtual desktop or application environment hosted in a Citrix or VDI environment.
• Strong spreadsheet skills with Excel or Google Sheets including pivot tables and vlookups.
EHR/EMR
• Experience with application support for an EHR/EMR - athenaOne preferred.
Qualifications
• 5+ years of experience in security, including knowledge of healthcare regulatory frameworks, IDS/IPS devices, and experience with audit tools to perform user access audits and produce audit reports. Familiarity with SOX-related auditing strongly preferred.
• 5+ years of experience in technical project management
• 3+ years of experience, or close collaboration with, access and data management/user provisioning, with a focus on lifecycle management.
• Experience in a healthcare environment is strongly preferred.
• Bachelor's Degree in a related field or commensurate experience preferred.
The salary range for this role is $106,250.00-$125,000.00 in base pay and exclusive of any bonuses or benefits. This role is also eligible for an annual bonus targeted at 15%. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.
Additional Information
Technical Requirements (for remote workers only, not applicable for onsite/in office work):
In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.
Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. Privia is a better company when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law Show more details...
via Indeed
schedule_type: Contractor
Description:
KCI Wireless is looking for motivated Field Agents who will be responsible for generating wireless sales. We are currently hiring independent contractors to help us grow...
Our team of agents are responsible for helping people who have government benefits in our community by giving away free, federally-funded Android smart phones with free service to qualified individuals and households.
Responsibilities
• Engage in direct marketing
Description:
KCI Wireless is looking for motivated Field Agents who will be responsible for generating wireless sales. We are currently hiring independent contractors to help us grow...
Our team of agents are responsible for helping people who have government benefits in our community by giving away free, federally-funded Android smart phones with free service to qualified individuals and households.
Responsibilities
• Engage in direct marketing to members of the community, and guide customers through the application process
• Agents will set up and operate tabling events at outdoor location (If not freelancing)
• Agents are expected to engage directly with members of the community, informing them about the Lifeline program and assisting with applications for service
• Our Field Agents are expected to gain a complete understanding of the Lifeline industry through our comprehensive, one on one Training program, This includes Lifeline program history, customer enrollment training, issue resolution, and team activity coordination
• All team members must also be able to fulfill all compliance requirements for the Lifeline program and maintain our customer-first, zero-tolerance, fraud prevention standards
Requirements:
• Must have your own vehicle (own method of transportation)
• Must be comfortable working outdoors
• Must have an Android device with access to data to process applications
• Must have a laptop or Apple device
• Pass a Background check
• Must be 18 years or older Show more details...
KCI Wireless is looking for motivated Field Agents who will be responsible for generating wireless sales. We are currently hiring independent contractors to help us grow...
Our team of agents are responsible for helping people who have government benefits in our community by giving away free, federally-funded Android smart phones with free service to qualified individuals and households.
Responsibilities
• Engage in direct marketing to members of the community, and guide customers through the application process
• Agents will set up and operate tabling events at outdoor location (If not freelancing)
• Agents are expected to engage directly with members of the community, informing them about the Lifeline program and assisting with applications for service
• Our Field Agents are expected to gain a complete understanding of the Lifeline industry through our comprehensive, one on one Training program, This includes Lifeline program history, customer enrollment training, issue resolution, and team activity coordination
• All team members must also be able to fulfill all compliance requirements for the Lifeline program and maintain our customer-first, zero-tolerance, fraud prevention standards
Requirements:
• Must have your own vehicle (own method of transportation)
• Must be comfortable working outdoors
• Must have an Android device with access to data to process applications
• Must have a laptop or Apple device
• Pass a Background check
• Must be 18 years or older Show more details...
via Talent.com
posted_at: 1 day agoschedule_type: Full-timesalary: 35K a year
We are a wholly-owned subsidiary of Globe Life, an S&P 500 company traded on the New York Stock Exchange under the symbol GL.
Incentives include, but are not limited to ...
• No cold calling
• Qualified lead program (no cost to you) We have relationships with 30,000+ Groups nationwide with millions of members needing our services
• Conventions and incentive trips
• Production awards
• Advancement based on performance
• Weekly advance
We are a wholly-owned subsidiary of Globe Life, an S&P 500 company traded on the New York Stock Exchange under the symbol GL.
Incentives include, but are not limited to ...
• No cold calling
• Qualified lead program (no cost to you) We have relationships with 30,000+ Groups nationwide with millions of members needing our services
• Conventions and incentive trips
• Production awards
• Advancement based on performance
• Weekly advance and bonuses
• Lifetime renewals
• Benefits (Health Insurance, Life Insurance)
• Union backed contract
• Mentorship and complete training
• Industry leading tools and technology access
• Work from home (web conference-based presentations)
Looking for candidates who hold the below characteristics :
• Passionate
• Competitive
• Motivated
• Dependable
• Hardworking
• Adaptable
• Flexible
• Trainable
Our team consists of all backgrounds and levels of education. We are previous high school graduates, administrative assistants, laborers, veterans, accountants, and so much more!
Job Benefits :
• 100% Work from Home
• Paid weekly, based on a suggested schedule for success
• Bonus structured contracts
• Fully unionized position with full Union Benefits
• Life Insurance
• Flexible Schedule
• Retirement Plan
• Renewals
This is a remote position.
Last updated : 2024-03-14 Show more details...
Incentives include, but are not limited to ...
• No cold calling
• Qualified lead program (no cost to you) We have relationships with 30,000+ Groups nationwide with millions of members needing our services
• Conventions and incentive trips
• Production awards
• Advancement based on performance
• Weekly advance and bonuses
• Lifetime renewals
• Benefits (Health Insurance, Life Insurance)
• Union backed contract
• Mentorship and complete training
• Industry leading tools and technology access
• Work from home (web conference-based presentations)
Looking for candidates who hold the below characteristics :
• Passionate
• Competitive
• Motivated
• Dependable
• Hardworking
• Adaptable
• Flexible
• Trainable
Our team consists of all backgrounds and levels of education. We are previous high school graduates, administrative assistants, laborers, veterans, accountants, and so much more!
Job Benefits :
• 100% Work from Home
• Paid weekly, based on a suggested schedule for success
• Bonus structured contracts
• Fully unionized position with full Union Benefits
• Life Insurance
• Flexible Schedule
• Retirement Plan
• Renewals
This is a remote position.
Last updated : 2024-03-14 Show more details...
via Built In
posted_at: 3 days agoschedule_type: Full-timework_from_home: 1
Company Description
M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more... than 20% year-on-year for the past 15 years, achieving
Company Description
M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more... than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.
Founded in 2000, with start-up investment capital from Sony, M3’s mission is to make use of the internet to increase, as much as possible, the number of people who can live longer and healthier lives, and to reduce, as much as possible, the amount of unnecessary medical costs. Key achievements of M3 Inc. include:
• Named in Fortune’s 2020 ‘Future 50’ list, ahead of Facebook and Amazon
• Ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies
• M3 is the only company incorporated after the year 2000 to be included in the Nikkei 225 Index
• Listed in Forbes’ ‘Asia’s 200 Best Over a Billion’ in 2019
• In 2020 M3 founded the ‘M3: Stop COVID-19 Fund’ and pledged one billion yen to support COVID-19 related initiatives
M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organizations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes.
Due to our continued growth, we are hiring for a Survey Quality Assurance III at M3 Global Research, an M3 company.
About the Business Unit:
M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.
M3 Global Research maintains ISO 20252 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors.
Job Description
• Communication with clients, project managers and programmers to review survey materials (questionnaires, skip logic, data needs) and provide guidance as needed
• Works with project managers to develop solutions for special project requirements and challenges
• Ensures end-to-end project delivery in alignment with the client, sales and project managers, leading to high client satisfaction with project deliverables
Qualifications
• Min 2 years of experience at a market reseach company
• EXCEPTIONAL attention to detail, and commitment to the accuracy and integrity of information
• Unwavering approach to do it right the first time
• Expert understanding of the questionnaire structure
• Excellent at managing multiple projects and priorities
• Strong understanding of market research methods
• Propensity to quickly learn, and at times implement, new processes and applications
• Strong problem-solving skills, including an ability to think outside-the-box
• Exceptional ability to multi-task and balance multiple projects and priorities
• Ingenuity and the willingness to learn new techniques
• Excellent at establishing and managing relationships with clients, vendors, and coworkers
• Excellent skills in Microsoft Excel, Word, and Outlook
• Organized, self-motivated, and self-directed
Additional Information
Benefits:
A career opportunity with M3USA offers competitive wages, and benefits such as:
• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Day
• M3 reserves the right to change this job description to meet the business needs of the organization Show more details...
M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more... than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.
Founded in 2000, with start-up investment capital from Sony, M3’s mission is to make use of the internet to increase, as much as possible, the number of people who can live longer and healthier lives, and to reduce, as much as possible, the amount of unnecessary medical costs. Key achievements of M3 Inc. include:
• Named in Fortune’s 2020 ‘Future 50’ list, ahead of Facebook and Amazon
• Ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies
• M3 is the only company incorporated after the year 2000 to be included in the Nikkei 225 Index
• Listed in Forbes’ ‘Asia’s 200 Best Over a Billion’ in 2019
• In 2020 M3 founded the ‘M3: Stop COVID-19 Fund’ and pledged one billion yen to support COVID-19 related initiatives
M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organizations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes.
Due to our continued growth, we are hiring for a Survey Quality Assurance III at M3 Global Research, an M3 company.
About the Business Unit:
M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.
M3 Global Research maintains ISO 20252 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors.
Job Description
• Communication with clients, project managers and programmers to review survey materials (questionnaires, skip logic, data needs) and provide guidance as needed
• Works with project managers to develop solutions for special project requirements and challenges
• Ensures end-to-end project delivery in alignment with the client, sales and project managers, leading to high client satisfaction with project deliverables
Qualifications
• Min 2 years of experience at a market reseach company
• EXCEPTIONAL attention to detail, and commitment to the accuracy and integrity of information
• Unwavering approach to do it right the first time
• Expert understanding of the questionnaire structure
• Excellent at managing multiple projects and priorities
• Strong understanding of market research methods
• Propensity to quickly learn, and at times implement, new processes and applications
• Strong problem-solving skills, including an ability to think outside-the-box
• Exceptional ability to multi-task and balance multiple projects and priorities
• Ingenuity and the willingness to learn new techniques
• Excellent at establishing and managing relationships with clients, vendors, and coworkers
• Excellent skills in Microsoft Excel, Word, and Outlook
• Organized, self-motivated, and self-directed
Additional Information
Benefits:
A career opportunity with M3USA offers competitive wages, and benefits such as:
• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Day
• M3 reserves the right to change this job description to meet the business needs of the organization Show more details...
via Talent.com
posted_at: 4 days agoschedule_type: Full-time
Earn Anytime, Anywhere
Work-from-home as a Licenced, Independent Medicare agent. Chart your career path, set your own schedule, and make a difference for customers...
High Earning Potential
Connect to free, pre-screened leads with no prospecting and no case management. Our system covers everything else so you can focus on sales and your earnings goal.
Focus On Customers
Learn from experienced trainers and join a community of agents. Our easy-to-use
Earn Anytime, Anywhere
Work-from-home as a Licenced, Independent Medicare agent. Chart your career path, set your own schedule, and make a difference for customers...
High Earning Potential
Connect to free, pre-screened leads with no prospecting and no case management. Our system covers everything else so you can focus on sales and your earnings goal.
Focus On Customers
Learn from experienced trainers and join a community of agents. Our easy-to-use tools empower you to help customers find a plan that fits their needs.
How It Works
Free Leads
We generate our own leads and screen them for you. Connect to warm, in-market shoppers within minutes of them expressing interest.
Simple Sales Platform
Your Insurance Career
Requirements : Active Health licenses, E&O insurance, and AHIP. Build your career with our technology and your determination.
Last updated : 2024-03-11 Show more details...
Work-from-home as a Licenced, Independent Medicare agent. Chart your career path, set your own schedule, and make a difference for customers...
High Earning Potential
Connect to free, pre-screened leads with no prospecting and no case management. Our system covers everything else so you can focus on sales and your earnings goal.
Focus On Customers
Learn from experienced trainers and join a community of agents. Our easy-to-use tools empower you to help customers find a plan that fits their needs.
How It Works
Free Leads
We generate our own leads and screen them for you. Connect to warm, in-market shoppers within minutes of them expressing interest.
Simple Sales Platform
Your Insurance Career
Requirements : Active Health licenses, E&O insurance, and AHIP. Build your career with our technology and your determination.
Last updated : 2024-03-11 Show more details...
via Salary.com
posted_at: 4 days agoschedule_type: Full-time
Looking to build-on or start your career with a financial industry leader? This is an opportunity, when excelled at, has proven to lead into various career paths throughout the organization.
Looking to continue your education? You will also be rewarded for successfully completing college level credits towards a college degree with the assistance of a $12,000 / year tuition reimbursement... program.
Position Title : Quality Assurance Specialist
Pay
Looking to build-on or start your career with a financial industry leader? This is an opportunity, when excelled at, has proven to lead into various career paths throughout the organization.
Looking to continue your education? You will also be rewarded for successfully completing college level credits towards a college degree with the assistance of a $12,000 / year tuition reimbursement... program.
Position Title : Quality Assurance Specialist
Pay : Min. $20hr $1.00 if bilingual
General Statement of Duties :
The Quality Assurance Specialist is responsible for the completion and submission of various quality assurance reviews pertaining to phone and written communications.
Essential Duties and Responsibilities :
Quality Assurance Reviews - Work with the Quality Assurance Supervisor to administer new and existing quality assurance programs for each area (including Contact Center, CAT, Loan Servicing and Processing (LS-P), and Contracted Loan Servicing and Processing (CLS-P) to ensure compliance with Direct Lending, FFELP / Cash loan, and contracted private regulations and servicing goals.
In conjunction with the Quality Assurance Supervisor and Borrower Experience department management, complete various quality assurance reviews for any department a daily, weekly, monthly, or as needed basis and review the results with appropriate staff as directed.
Regularly meet with the Quality Assurance Supervisor to remain updated on individual department processes and procedures.
Communication - In a professional, courteous and timely manner, communicate with necessary internal and, as needed, external parties in order to successfully complete daily requirements of quality assurance measures for various servicing departments.
Must be able to discuss findings of quality assurance reviews with the Quality Assurance Supervisor, Department management and staff within the various departments to ensure compliance with internal servicing goals and external servicing requirements Direct Loan, FFELP / Cash loan, Borrower Defense, LS-P and CLS-P.
Provides actionable data to various internal support groups as needed. Identify and track issues and recommendations for broken / outmoded processes and provide to appropriate business owners.
Procedures - Author and maintain quality assurance / control procedures governing the facility quality event system and ensure compliance with industry regulations, customer expectations and company policies.
Participates in design of call monitoring formats and quality standards.
Reporting - On a daily basis, report all activities regarding productivity and accountability to supervisor. Uses quality monitoring data management system to compile and track performance at team and individual level.
Prepare and analyze internal and external quality reports for management staff review.
Knowledge Gain a solid understanding of Contact Center counselor responsibilities and expected performance requirements for handling both Inbound and Outbound customer calls.
Additionally, gain a solid understanding of the various processes and procedures within all servicing departments. Additional knowledge in the processing of external correspondence via borrower correspondence and secure e-mails from customers along with understanding of various processes will be required.
This knowledge gained will allow for successful quality assurance / control audits of all areas.
• COMPASS Servicing System - Understand the COMPASS servicing system as it relates to DL and FFELP / Cash loan, and contracted loan servicing and the various quality control audits performed.
• CLX Servicing System - Understand the CLX servicing system as it relates to DL and FFELP / Cash loan servicing and the various quality assurance audits performed.
• Meetings - Participate in various departmental and MOHELA operational meetings as designated by the Quality Assurance Supervisor;
coordinates and facilitates call calibration sessions for call center staff. This will provide for a better understanding of department process and procedure changes as well as an understanding of challenges facing each department to allow for more effective audits.
Data Analysis Review phone, email, and personal letter data as well as address catalogued issues, processes, and observations in order to identify customer service enhancement opportunities in order to ensure consistency of performance across interaction channels;
perform proactive reviews of internal processes in order to provide recommendations and evidence to aid in company strategy.
• Understanding Student Loan and other Federal Regulations - Demonstrate ability to understand and apply complex regulations pertaining to the servicing of Federal student loans.
• Collaborative Coaching Participate as needed in the Collaborative Coaching initiative to in the facilitation of on the job training and mentorship for new hires;
facilitate discussions regarding call handling and written correspondence expectations as necessary.
MOHELA Offers Excellent Employee Benefits :
• Tuition Reimbursement up to $12,000 per year after 3 months
• Dependent child college tuition reimbursement after 3 months
• $3600 in private loan reimbursement in 1st year
• Medical Dental and Vision coverage within 1 month
• 401(k) with dollar for dollar match up to 8% of salary at 6 months
• Paid Time Off and Vacation
• 7 Paid holidays
• 4 Paid personal holidays
• Opportunity for advancement (most employment vacancies are filled internally)
We are an EEO / AA Employer. We do not discriminate in hiring on the basis of race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law.
To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans.
7 hours ago Show more details...
Looking to continue your education? You will also be rewarded for successfully completing college level credits towards a college degree with the assistance of a $12,000 / year tuition reimbursement... program.
Position Title : Quality Assurance Specialist
Pay : Min. $20hr $1.00 if bilingual
General Statement of Duties :
The Quality Assurance Specialist is responsible for the completion and submission of various quality assurance reviews pertaining to phone and written communications.
Essential Duties and Responsibilities :
Quality Assurance Reviews - Work with the Quality Assurance Supervisor to administer new and existing quality assurance programs for each area (including Contact Center, CAT, Loan Servicing and Processing (LS-P), and Contracted Loan Servicing and Processing (CLS-P) to ensure compliance with Direct Lending, FFELP / Cash loan, and contracted private regulations and servicing goals.
In conjunction with the Quality Assurance Supervisor and Borrower Experience department management, complete various quality assurance reviews for any department a daily, weekly, monthly, or as needed basis and review the results with appropriate staff as directed.
Regularly meet with the Quality Assurance Supervisor to remain updated on individual department processes and procedures.
Communication - In a professional, courteous and timely manner, communicate with necessary internal and, as needed, external parties in order to successfully complete daily requirements of quality assurance measures for various servicing departments.
Must be able to discuss findings of quality assurance reviews with the Quality Assurance Supervisor, Department management and staff within the various departments to ensure compliance with internal servicing goals and external servicing requirements Direct Loan, FFELP / Cash loan, Borrower Defense, LS-P and CLS-P.
Provides actionable data to various internal support groups as needed. Identify and track issues and recommendations for broken / outmoded processes and provide to appropriate business owners.
Procedures - Author and maintain quality assurance / control procedures governing the facility quality event system and ensure compliance with industry regulations, customer expectations and company policies.
Participates in design of call monitoring formats and quality standards.
Reporting - On a daily basis, report all activities regarding productivity and accountability to supervisor. Uses quality monitoring data management system to compile and track performance at team and individual level.
Prepare and analyze internal and external quality reports for management staff review.
Knowledge Gain a solid understanding of Contact Center counselor responsibilities and expected performance requirements for handling both Inbound and Outbound customer calls.
Additionally, gain a solid understanding of the various processes and procedures within all servicing departments. Additional knowledge in the processing of external correspondence via borrower correspondence and secure e-mails from customers along with understanding of various processes will be required.
This knowledge gained will allow for successful quality assurance / control audits of all areas.
• COMPASS Servicing System - Understand the COMPASS servicing system as it relates to DL and FFELP / Cash loan, and contracted loan servicing and the various quality control audits performed.
• CLX Servicing System - Understand the CLX servicing system as it relates to DL and FFELP / Cash loan servicing and the various quality assurance audits performed.
• Meetings - Participate in various departmental and MOHELA operational meetings as designated by the Quality Assurance Supervisor;
coordinates and facilitates call calibration sessions for call center staff. This will provide for a better understanding of department process and procedure changes as well as an understanding of challenges facing each department to allow for more effective audits.
Data Analysis Review phone, email, and personal letter data as well as address catalogued issues, processes, and observations in order to identify customer service enhancement opportunities in order to ensure consistency of performance across interaction channels;
perform proactive reviews of internal processes in order to provide recommendations and evidence to aid in company strategy.
• Understanding Student Loan and other Federal Regulations - Demonstrate ability to understand and apply complex regulations pertaining to the servicing of Federal student loans.
• Collaborative Coaching Participate as needed in the Collaborative Coaching initiative to in the facilitation of on the job training and mentorship for new hires;
facilitate discussions regarding call handling and written correspondence expectations as necessary.
MOHELA Offers Excellent Employee Benefits :
• Tuition Reimbursement up to $12,000 per year after 3 months
• Dependent child college tuition reimbursement after 3 months
• $3600 in private loan reimbursement in 1st year
• Medical Dental and Vision coverage within 1 month
• 401(k) with dollar for dollar match up to 8% of salary at 6 months
• Paid Time Off and Vacation
• 7 Paid holidays
• 4 Paid personal holidays
• Opportunity for advancement (most employment vacancies are filled internally)
We are an EEO / AA Employer. We do not discriminate in hiring on the basis of race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law.
To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans.
7 hours ago Show more details...
via Indeed
posted_at: 7 days agoschedule_type: Full-timesalary: 65K–75K a year
Quality Assurance Specialist
Direct Hire...
Onsite - Chadds Ford PA 19317
Summary:
We are looking for an experienced QA and Safety Analyst to join our client in Chadds Ford, PA. You will help support their product team that creates structural frame domes.
• Ensure the compliance of dome parts and assemblies to contractual requirements by performing close inspection of work product quality through drawings, processes, mil specs, and work instructions.
o
Quality Assurance Specialist
Direct Hire...
Onsite - Chadds Ford PA 19317
Summary:
We are looking for an experienced QA and Safety Analyst to join our client in Chadds Ford, PA. You will help support their product team that creates structural frame domes.
• Ensure the compliance of dome parts and assemblies to contractual requirements by performing close inspection of work product quality through drawings, processes, mil specs, and work instructions.
o Confirm manufactured parts match engineering documentation.
o Confirm 3rd party sourced parts match engineering documentation.
• Perform inspections and witness tests of outgoing materials to identify quality problems. Assist in the documentation, control, and disposition of non-conforming materials.
• Confirm all outgoing materials are packed and shipped.
• Confirm all installation tools are in working order and packed for shipping.
• Communicate results to responsible areas for use in root cause analysis and implement corrective action where needed.
• Perform SPCI inspections.
• Perform on-site safety and quality inspections.
• Perform mock OSHA inspections.
• Maintain job site safety equipment.
• Develop and maintain department policies and procedures.
Experience:
• 3 to 5 years of Work experience in manufacturing/construction/structural engineering
• Can pass an FBI and State(s) background check A/R for public schools.
• Proficient with Microsoft Office Suites
Pay Details: $65,000.00 to $75,000.00 per year
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.modis.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements Show more details...
Direct Hire...
Onsite - Chadds Ford PA 19317
Summary:
We are looking for an experienced QA and Safety Analyst to join our client in Chadds Ford, PA. You will help support their product team that creates structural frame domes.
• Ensure the compliance of dome parts and assemblies to contractual requirements by performing close inspection of work product quality through drawings, processes, mil specs, and work instructions.
o Confirm manufactured parts match engineering documentation.
o Confirm 3rd party sourced parts match engineering documentation.
• Perform inspections and witness tests of outgoing materials to identify quality problems. Assist in the documentation, control, and disposition of non-conforming materials.
• Confirm all outgoing materials are packed and shipped.
• Confirm all installation tools are in working order and packed for shipping.
• Communicate results to responsible areas for use in root cause analysis and implement corrective action where needed.
• Perform SPCI inspections.
• Perform on-site safety and quality inspections.
• Perform mock OSHA inspections.
• Maintain job site safety equipment.
• Develop and maintain department policies and procedures.
Experience:
• 3 to 5 years of Work experience in manufacturing/construction/structural engineering
• Can pass an FBI and State(s) background check A/R for public schools.
• Proficient with Microsoft Office Suites
Pay Details: $65,000.00 to $75,000.00 per year
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.modis.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements Show more details...
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