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Most recent job postings at atomtickets
via LazyApply
schedule_type: Full-timesalary: 20–30 an hour
Atom is a mobile first, social ticketing platform that has re-imagined the movie experience from the ground up. We've simplified everything from when you decide you want to see a movie to when the lights go down and the previews start. We're a team of bright, driven, and experienced developers, product designers, and movie lovers and we use data to improve the wav our products work and theaters... operate. We're backed by influential movie studios
Atom is a mobile first, social ticketing platform that has re-imagined the movie experience from the ground up. We've simplified everything from when you decide you want to see a movie to when the lights go down and the previews start. We're a team of bright, driven, and experienced developers, product designers, and movie lovers and we use data to improve the wav our products work and theaters... operate. We're backed by influential movie studios including Disney, Fox, and Lionsgate, and we're bringing innovative industry-first features to market such as dynamic pricing and pre-ordering concessions. Sound like fun? Come join our team!
About the role:
As an Atom Support Agent, you will provide white glove customer support to Atom's consumers and operational and technical support to Atom-enabled theatres. You'll provide customer support to consumers interested in new offerings as well as support customers already using Atom Tickets regularly. You'll also support our exhibitor's day-to-day needs related to the use of Atom's ticketing system, products, and services to make a great experience for partners and consumers alike.
Here’s What You’ll Do:
Guide customers to create and retrieve their digital tickets for moving showings
Answer customer inquiries via email and chat about Atom’s products with an effort towards customer retention
Identify and report errors with the product
Support Atom’s theater partners using their platform to sell movie tickets and theater concessions
Perform other tasks and duties as deemed necessary by the company leadership
Processing refunds for canceled showtimes
Enabling/Disabling theaters upon theater request
Investigating unauthorized transactions and customer related purchases
Investigating theater related complaints
Educating customers on promotion and subscription procedures
You Must Have:
⁃ Superior verbal and written communication skills
⁃ Ability to work in a fast-paced environment where continuous innovation is desired
⁃ Service oriented, strong customer service background
⁃ Strong Microsoft Office skills with a preference for ZenDesk (or other CRM) skills
⁃ Ability to work weekends (with a fixed schedule)
⁃ Self-starter with the ability to recognize what needs to be done and figure out how to do it
Job Type: Full-time
Pay: $20.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
On-the-job training
Paid time off
Parental leave
Vision insurance
Experience level:
1 year
Work setting:
Office
Work Location: In person Show more details...
About the role:
As an Atom Support Agent, you will provide white glove customer support to Atom's consumers and operational and technical support to Atom-enabled theatres. You'll provide customer support to consumers interested in new offerings as well as support customers already using Atom Tickets regularly. You'll also support our exhibitor's day-to-day needs related to the use of Atom's ticketing system, products, and services to make a great experience for partners and consumers alike.
Here’s What You’ll Do:
Guide customers to create and retrieve their digital tickets for moving showings
Answer customer inquiries via email and chat about Atom’s products with an effort towards customer retention
Identify and report errors with the product
Support Atom’s theater partners using their platform to sell movie tickets and theater concessions
Perform other tasks and duties as deemed necessary by the company leadership
Processing refunds for canceled showtimes
Enabling/Disabling theaters upon theater request
Investigating unauthorized transactions and customer related purchases
Investigating theater related complaints
Educating customers on promotion and subscription procedures
You Must Have:
⁃ Superior verbal and written communication skills
⁃ Ability to work in a fast-paced environment where continuous innovation is desired
⁃ Service oriented, strong customer service background
⁃ Strong Microsoft Office skills with a preference for ZenDesk (or other CRM) skills
⁃ Ability to work weekends (with a fixed schedule)
⁃ Self-starter with the ability to recognize what needs to be done and figure out how to do it
Job Type: Full-time
Pay: $20.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
On-the-job training
Paid time off
Parental leave
Vision insurance
Experience level:
1 year
Work setting:
Office
Work Location: In person Show more details...
via Geebo
posted_at: 2 days agoschedule_type: Full-timesalary: 20–28 an hour
At the intersection of technology and entertainment, Atom's team of dreamers and doers are dedicated to changing the way people go to the movies. Why movies? Because they have the power to bring us together and connect us through shared experiences. We're driving innovation, accomplishing the unthinkable and we need passionate talent like you to join our team. ABOUT THE ROLE When you go to the movies with friends are you the lead organizer? Do you
At the intersection of technology and entertainment, Atom's team of dreamers and doers are dedicated to changing the way people go to the movies. Why movies? Because they have the power to bring us together and connect us through shared experiences. We're driving innovation, accomplishing the unthinkable and we need passionate talent like you to join our team. ABOUT THE ROLE When you go to the movies with friends are you the lead organizer? Do you like to plan the evening down to the nitty gritty details? When you look for parking do you find the first available spot or wait to make your way coming back down the garage so it's quick and easy to exit? Atom Tickets is looking for an operations minded person just like this who loves movies and has a passion for creating and driving efficiency. This role is highly visible both internally and externally and plays a highly impactful role leading curation of movies, showtimes, and content across the Atom Tickets platform. HERE'S WHAT YOU'LL... DO:
- Source film metadata and content from Studios and various 3rd party partners to maintain the highest quality catalog health and fulfillment - Ensure all film detail pages are populated with the most up-to-date metadata and content using our internal CMS tool. - Manage the exhibitor mapping pipeline to ensure accurate and timely mappings for all exhibitor showtimes - Coordinate with Marketing and Ad Sales teams, both internal/external, to manage on-platform priorities - Own the relationship with Theatrical Studio teams to align and communicate marketing/social/publicity/operational needs internally for all upcoming releases - Oversee planning, creation, and flighting of all articles, trailers, and messaging within the in-app Newsfeed - Work with the Product Manager on improvement and roadmap planning of CMS tool with engineering and design teams - Review and communicate all operational metrics internally to identify content gaps, improve operational efficiencies, and identify various trends YOU MUST HAVE:
- Bachelor's degree in film, marketing, computer science or equivalent - Minimum of 3 years of operations, film distribution, or tech environment
Salary Range:
$80K -- $100K
Minimum Qualification
Editorial & Content ManagementEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
- Source film metadata and content from Studios and various 3rd party partners to maintain the highest quality catalog health and fulfillment - Ensure all film detail pages are populated with the most up-to-date metadata and content using our internal CMS tool. - Manage the exhibitor mapping pipeline to ensure accurate and timely mappings for all exhibitor showtimes - Coordinate with Marketing and Ad Sales teams, both internal/external, to manage on-platform priorities - Own the relationship with Theatrical Studio teams to align and communicate marketing/social/publicity/operational needs internally for all upcoming releases - Oversee planning, creation, and flighting of all articles, trailers, and messaging within the in-app Newsfeed - Work with the Product Manager on improvement and roadmap planning of CMS tool with engineering and design teams - Review and communicate all operational metrics internally to identify content gaps, improve operational efficiencies, and identify various trends YOU MUST HAVE:
- Bachelor's degree in film, marketing, computer science or equivalent - Minimum of 3 years of operations, film distribution, or tech environment
Salary Range:
$80K -- $100K
Minimum Qualification
Editorial & Content ManagementEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
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