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Most recent job postings at bankbranchlocator
via AppleOne
posted_at: 22 days agoschedule_type: Full-timesalary: 49.9K–66.6K a year
Essential Duties and Responsibilities:
As a Branch Operations Specialist, your key responsibilities will include...
• Scheduling and Coverage: Efficiently schedule branch staff to ensure appropriate coverage for optimal service delivery.
• Customer Experience: Collaborate with staff to ensure a positive customer experience and address escalated customer service concerns.
• Operational Compliance: Keep current with operational standards and
Essential Duties and Responsibilities:
As a Branch Operations Specialist, your key responsibilities will include...
• Scheduling and Coverage: Efficiently schedule branch staff to ensure appropriate coverage for optimal service delivery.
• Customer Experience: Collaborate with staff to ensure a positive customer experience and address escalated customer service concerns.
• Operational Compliance: Keep current with operational standards and procedures, ensuring adherence to policies and procedures. Perform and review all branch documentation, maintaining accuracy and completeness of the Branch Certification package.
• Security Management: Maintain branch security by coaching and training staff in security procedures. Ensure controls over items such as keys, combinations, security signals, and cash limits.
• Client Resolution: Inform and advise clients of resolution on account disputes and other account activities.
• Daily Operational Duties: Handle all daily operational duties and reports, including file maintenance, overdraft reports, and other operational tasks.
• Transaction Approval: Review reports for the branch and approve or decline exceptions within established limits in the Transaction Approval Authority matrix.
• Leadership/Service: Provide ongoing operational guidance, training, and development for staff. Recognize and reward exceptional customer service, sales, and operations.
• Team Collaboration: Work with the Branch Manager to set team goals, assist with promotional activities, and actively engage staff in professional development.
• Client Engagement: Actively listen to clients, maintain a friendly and positive attitude, and resolve difficult situations with creativity, tact, and diplomacy.
• Employee Management: Manage up to 2 branch employees, providing guidance, training, and regular performance assessments.
Financial Product Recommendations: Evaluate the needs of potential clients and offer appropriate financial products and services.
Qualifications:
To be successful in this role, you should possess:
• Minimum of 5 years of banking experience.
• Minimum of 2 years of supervisory experience.
• Minimum of 2 years of operations experience.
• Proficiency in using Word, Excel, and Outlook applications and familiarity with banking programs.
• Notary Public preferred.
AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws..
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Show more details...
As a Branch Operations Specialist, your key responsibilities will include...
• Scheduling and Coverage: Efficiently schedule branch staff to ensure appropriate coverage for optimal service delivery.
• Customer Experience: Collaborate with staff to ensure a positive customer experience and address escalated customer service concerns.
• Operational Compliance: Keep current with operational standards and procedures, ensuring adherence to policies and procedures. Perform and review all branch documentation, maintaining accuracy and completeness of the Branch Certification package.
• Security Management: Maintain branch security by coaching and training staff in security procedures. Ensure controls over items such as keys, combinations, security signals, and cash limits.
• Client Resolution: Inform and advise clients of resolution on account disputes and other account activities.
• Daily Operational Duties: Handle all daily operational duties and reports, including file maintenance, overdraft reports, and other operational tasks.
• Transaction Approval: Review reports for the branch and approve or decline exceptions within established limits in the Transaction Approval Authority matrix.
• Leadership/Service: Provide ongoing operational guidance, training, and development for staff. Recognize and reward exceptional customer service, sales, and operations.
• Team Collaboration: Work with the Branch Manager to set team goals, assist with promotional activities, and actively engage staff in professional development.
• Client Engagement: Actively listen to clients, maintain a friendly and positive attitude, and resolve difficult situations with creativity, tact, and diplomacy.
• Employee Management: Manage up to 2 branch employees, providing guidance, training, and regular performance assessments.
Financial Product Recommendations: Evaluate the needs of potential clients and offer appropriate financial products and services.
Qualifications:
To be successful in this role, you should possess:
• Minimum of 5 years of banking experience.
• Minimum of 2 years of supervisory experience.
• Minimum of 2 years of operations experience.
• Proficiency in using Word, Excel, and Outlook applications and familiarity with banking programs.
• Notary Public preferred.
AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws..
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Show more details...
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