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Most recent job postings at Barclaycard
via LinkedIn
schedule_type: Full-time
Senior Fraud Quality Analyst
Wilmington, DE...
As a Barclays Senior Fraud Quality Analyst, you will play a crucial part in supporting and driving quality functions across Barclaycard US contact centres. Your responsibilities include monitoring individual and overall Fraud department performance, carrying out data and root-cause analysis, producing key metrics, and reporting on best practices to help improve Barclays performance and customer experience.
Barclays
Senior Fraud Quality Analyst
Wilmington, DE...
As a Barclays Senior Fraud Quality Analyst, you will play a crucial part in supporting and driving quality functions across Barclaycard US contact centres. Your responsibilities include monitoring individual and overall Fraud department performance, carrying out data and root-cause analysis, producing key metrics, and reporting on best practices to help improve Barclays performance and customer experience.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month, or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances.
Please discuss the detail of the working pattern options for the role with the hiring manager.
What will you be doing?
• Developing and maintaining subject matter expertise on processes identified as high risk/high impact
• Guiding and supporting the team on coaching standards, training and feedback expectations pertaining to the Fraud line of business
• Spearheading group meetings and projects to carry out effective change management
• Carrying out root-cause analysis, highlighting areas for improvement, and providing solid, clear, and effective solution
• Ensuring that all activities and duties are carried out in full compliance with regulatory requirements
• Guaranteeing compliance with Risk Management Framework and internal Barclays Policies and Policy Standards
What We’re Looking For
• Bachelor’s degree or higher
• Call center and/or Financial Services experience
• Prior Fraud experience
Skills That Will Help You In The Role
• Prior experience in Quality in a call center environment
• Solid process control, decision making, problem solving, and conflict resolution skills
• Excellent computer, oral, written, interpersonal and presentation skills
• Ability to work in a fast-paced environment and deliver several tasks and projects within deadlines
Where will you be working?
Barclays' Wilmington campus includes two beautiful buildings located along the historic Wilmington Riverfront. A glance out our windows reveal a scenic look at the Christina River, along with a growing riverfront community of luxury apartments, shops, and restaurants. Additionally, the Wilmington train station is a short walk away making travel from New York and Washington, DC convenient Show more details...
Wilmington, DE...
As a Barclays Senior Fraud Quality Analyst, you will play a crucial part in supporting and driving quality functions across Barclaycard US contact centres. Your responsibilities include monitoring individual and overall Fraud department performance, carrying out data and root-cause analysis, producing key metrics, and reporting on best practices to help improve Barclays performance and customer experience.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month, or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances.
Please discuss the detail of the working pattern options for the role with the hiring manager.
What will you be doing?
• Developing and maintaining subject matter expertise on processes identified as high risk/high impact
• Guiding and supporting the team on coaching standards, training and feedback expectations pertaining to the Fraud line of business
• Spearheading group meetings and projects to carry out effective change management
• Carrying out root-cause analysis, highlighting areas for improvement, and providing solid, clear, and effective solution
• Ensuring that all activities and duties are carried out in full compliance with regulatory requirements
• Guaranteeing compliance with Risk Management Framework and internal Barclays Policies and Policy Standards
What We’re Looking For
• Bachelor’s degree or higher
• Call center and/or Financial Services experience
• Prior Fraud experience
Skills That Will Help You In The Role
• Prior experience in Quality in a call center environment
• Solid process control, decision making, problem solving, and conflict resolution skills
• Excellent computer, oral, written, interpersonal and presentation skills
• Ability to work in a fast-paced environment and deliver several tasks and projects within deadlines
Where will you be working?
Barclays' Wilmington campus includes two beautiful buildings located along the historic Wilmington Riverfront. A glance out our windows reveal a scenic look at the Christina River, along with a growing riverfront community of luxury apartments, shops, and restaurants. Additionally, the Wilmington train station is a short walk away making travel from New York and Washington, DC convenient Show more details...
via LinkedIn
schedule_type: Full-time
Collections Team Manager
Wilmington, DE...
As a Barclays Collections Team Manager, you will be reporting to the Team Leader. You will be responsible for managing, coaching and mentoring a team of non-exempt front line colleagues. In your new role you will serve as a source of information on operational policies and procedures. Additionally, you will be escalating customer inquiries.
Barclays is one of the world's largest and most respected financial
Collections Team Manager
Wilmington, DE...
As a Barclays Collections Team Manager, you will be reporting to the Team Leader. You will be responsible for managing, coaching and mentoring a team of non-exempt front line colleagues. In your new role you will serve as a source of information on operational policies and procedures. Additionally, you will be escalating customer inquiries.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.
What will you be doing?
• Managing daily staffing and workflow, and ensuring adherence to department performance goals
• Proactively identifying Quality Assurance call failures and provide timely coaching as required
• Meeting regularly with individual team members; coaching them to meet and exceed their metrics and collections goals
• Utilizing reporting and direct observation to keep them abreast of their performance towards those goals
• Providing performance analysis to implement action plan strategies to improve overall performance
• Being a source of information on policies, procedures and human resources questions/issues
What We’re Looking For
• One or more years’ collections experience in a first party environment
• One or more years’ collections experience within the Collections Department at Barclaycard US
• Understanding of the key performance metrics and capability to drive team performance to exceed goals
Skills That Will Help You In The Role
• Excellent written and verbal communications skills
• Proficient analytical and PC skills
• Superior interpersonal and leadership skills; proven ability to develop and motivate employees to meet and exceed performance standards
Where will you be working?
Barclays' Wilmington campus includes two beautiful buildings located along the historic Wilmington Riverfront. A glance out our windows reveal a scenic look at the Christina River, along with a growing riverfront community of luxury apartments, shops, and restaurants. Additionally, the Wilmington train station is a short walk away making travel from New York and Washington, DC convenient Show more details...
Wilmington, DE...
As a Barclays Collections Team Manager, you will be reporting to the Team Leader. You will be responsible for managing, coaching and mentoring a team of non-exempt front line colleagues. In your new role you will serve as a source of information on operational policies and procedures. Additionally, you will be escalating customer inquiries.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.
What will you be doing?
• Managing daily staffing and workflow, and ensuring adherence to department performance goals
• Proactively identifying Quality Assurance call failures and provide timely coaching as required
• Meeting regularly with individual team members; coaching them to meet and exceed their metrics and collections goals
• Utilizing reporting and direct observation to keep them abreast of their performance towards those goals
• Providing performance analysis to implement action plan strategies to improve overall performance
• Being a source of information on policies, procedures and human resources questions/issues
What We’re Looking For
• One or more years’ collections experience in a first party environment
• One or more years’ collections experience within the Collections Department at Barclaycard US
• Understanding of the key performance metrics and capability to drive team performance to exceed goals
Skills That Will Help You In The Role
• Excellent written and verbal communications skills
• Proficient analytical and PC skills
• Superior interpersonal and leadership skills; proven ability to develop and motivate employees to meet and exceed performance standards
Where will you be working?
Barclays' Wilmington campus includes two beautiful buildings located along the historic Wilmington Riverfront. A glance out our windows reveal a scenic look at the Christina River, along with a growing riverfront community of luxury apartments, shops, and restaurants. Additionally, the Wilmington train station is a short walk away making travel from New York and Washington, DC convenient Show more details...
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