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Blue Cross Blue Shield of Michigan
Most recent job postings at Blue Cross Blue Shield of Michigan
via Vizi.businessUnit.name! - ViziRecruiter
posted_at: 2 days agoschedule_type: Full-time
Introduction
With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust
...
Overview
Responsible for planning, coordinating and supervising assigned departments(s)/area(s) to ensure an efficient and cost effective
Introduction
With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust
...
Overview
Responsible for planning, coordinating and supervising assigned departments(s)/area(s) to ensure an efficient and cost effective area of responsibility in accordance with established corporate and departmental policies and procedures.
Responsibilities
• Supervise and promote the professional development of assigned staff through selection, development, and exploration of more effective methods of managing projects and time.
• Research, (internally and externally), initiate, and plan strategic changes in assigned department(s)/area(s) to optimize technologies and personnel.
• Recommend and assist in acquisition of technology and other tools or equipment and resources to optimize departmental performance and output.
• Prioritize and assign work to employees and initiate corrective measures to resolve problems, including scheduling or adjusting overtime requirements as necessary.
• Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries.
• Administer and adhere to Corporate and departmental policies, practices and procedures.
Requirements
• Bachelor's Degree in related field preferred.
• A minimum of 90 college credits is required.
• Five (5) years of BCBSM/BCN and/or related field experience including at least two (2) years of experience
• in a leadership role.
• Strong organizational, planning, analytical and communication skills.
• Excellent interpersonal skills necessary to interact with all levels of personnel.
• Working knowledge of PC application and/or mainframe systems preferred.
• Other related skills and/or abilities may be required to perform this job.
Department Summary / Preferences:
• Credentialing experience, preferably in a managed care setting, preferred Working knowledge of NCQA standards and payer credentialing standards.
• Experience in overseeing the development and administration of policies and procedures related to credentialing activities.
• Experience in research to identify industry trends and issues that affect the organization’s operations Show more details...
With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust
...
Overview
Responsible for planning, coordinating and supervising assigned departments(s)/area(s) to ensure an efficient and cost effective area of responsibility in accordance with established corporate and departmental policies and procedures.
Responsibilities
• Supervise and promote the professional development of assigned staff through selection, development, and exploration of more effective methods of managing projects and time.
• Research, (internally and externally), initiate, and plan strategic changes in assigned department(s)/area(s) to optimize technologies and personnel.
• Recommend and assist in acquisition of technology and other tools or equipment and resources to optimize departmental performance and output.
• Prioritize and assign work to employees and initiate corrective measures to resolve problems, including scheduling or adjusting overtime requirements as necessary.
• Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries.
• Administer and adhere to Corporate and departmental policies, practices and procedures.
Requirements
• Bachelor's Degree in related field preferred.
• A minimum of 90 college credits is required.
• Five (5) years of BCBSM/BCN and/or related field experience including at least two (2) years of experience
• in a leadership role.
• Strong organizational, planning, analytical and communication skills.
• Excellent interpersonal skills necessary to interact with all levels of personnel.
• Working knowledge of PC application and/or mainframe systems preferred.
• Other related skills and/or abilities may be required to perform this job.
Department Summary / Preferences:
• Credentialing experience, preferably in a managed care setting, preferred Working knowledge of NCQA standards and payer credentialing standards.
• Experience in overseeing the development and administration of policies and procedures related to credentialing activities.
• Experience in research to identify industry trends and issues that affect the organization’s operations Show more details...
via Vizi.businessUnit.name! - ViziRecruiter
posted_at: 2 days agoschedule_type: Full-time
Introduction
With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust
...
Overview
Departmental Summary
Responsible for coordinating the development and implementation of programs and strategies to improve
Introduction
With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust
...
Overview
Departmental Summary
Responsible for coordinating the development and implementation of programs and strategies to improve call center performance. Ensure the achievement of long-term, sustainable performance outcomes within internal and external call centers in Service Operations through performance analysis, performance coaching, and continuous performance improvement.
Responsibilities
Departmental Preferences
• Develop and improve workflows and business processes within area(s) to improve customer service, decrease operational costs and improve overall quality.
• Analyze key performance data trends and develop group and/or individual action plans for Team Leaders and Customer Service Representatives, as needed, in efforts to improve identified performance metrics.
• Utilize raw data and observations to translate performance metrics into coachable behaviors; Communicate employee performance of Team Leaders and Customer Service Representatives.
• Identify performance gaps, analyze causes and implement the most innovative solution for each individual or group to address gaps; Communicate and hold Team Leaders accountable for sustainable and measurable performance metrics.
• Implement and influence coaching effectiveness strategies and sustain its practices; Observe and assess coaching practices of Team Leaders and conduct ongoing coaching sessions based on team’s performance.
• Record, track and report all coaching sessions and outcomes; Guide leaders seeking help on specific performance issues.
• Maintain the integrity and consistency of coaching practices across internal business unit teams and external vendors.
• Facilitate individual CSR coaching as needed based on performance metrics or as requested by Team Leaders.
• Promote improved Customer Experience through routine floor coaching.
• Identify and share best practices and success stories across teams for accountability of continuous improvement and customer satisfaction through quarterly workshops.
• Routinely conduct/support calibration calls and training events to improve leader coaching skills.
• Provide support to Team Leaders working through certification for call calibrations and serve as a liaison to support teams.
Requirements
Departmental Requirements
"Qualifications"
• Bachelor's Degree in related field required.
• Four (4) years experience in operational analysis, data analysis, and problem resolution type required.
• Two (2) years experience as a Team Leader or related role with proven ability to drive performance through coaching, lead through influence, and translate raw data into user-friendly formats required.
• Experience within a call center environment preferred.
• Strong organizational, planning, and analytical skills to analyze raw data from quality and call metric tools and present in a user-friendly format.
• Advanced experience in operational analysis, data analysis, and problem resolution type activities.
• Ability to lead and contribute to Holistic Coaching Plans.
• Strong communication and interpersonal skills with the demonstrated ability to actively listen and give coaching feedback to Team Leaders and Managers.
• Demonstrated strong leadership skills with the ability to lead through influence.
• Must be innovative with a passion for employee development.
• Ability to plan, direct, and contribute to process improvement projects.
• Demonstrated success with facilitating development and change.
• Strong conflict resolution skills.
• Proven ability to recognize emerging problems and opportunities in advance and adjust accordingly.
• Ability to travel up to 30%, in and out of state.
• Other related skills and/or abilities may be required to perform this job Show more details...
With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust
...
Overview
Departmental Summary
Responsible for coordinating the development and implementation of programs and strategies to improve call center performance. Ensure the achievement of long-term, sustainable performance outcomes within internal and external call centers in Service Operations through performance analysis, performance coaching, and continuous performance improvement.
Responsibilities
Departmental Preferences
• Develop and improve workflows and business processes within area(s) to improve customer service, decrease operational costs and improve overall quality.
• Analyze key performance data trends and develop group and/or individual action plans for Team Leaders and Customer Service Representatives, as needed, in efforts to improve identified performance metrics.
• Utilize raw data and observations to translate performance metrics into coachable behaviors; Communicate employee performance of Team Leaders and Customer Service Representatives.
• Identify performance gaps, analyze causes and implement the most innovative solution for each individual or group to address gaps; Communicate and hold Team Leaders accountable for sustainable and measurable performance metrics.
• Implement and influence coaching effectiveness strategies and sustain its practices; Observe and assess coaching practices of Team Leaders and conduct ongoing coaching sessions based on team’s performance.
• Record, track and report all coaching sessions and outcomes; Guide leaders seeking help on specific performance issues.
• Maintain the integrity and consistency of coaching practices across internal business unit teams and external vendors.
• Facilitate individual CSR coaching as needed based on performance metrics or as requested by Team Leaders.
• Promote improved Customer Experience through routine floor coaching.
• Identify and share best practices and success stories across teams for accountability of continuous improvement and customer satisfaction through quarterly workshops.
• Routinely conduct/support calibration calls and training events to improve leader coaching skills.
• Provide support to Team Leaders working through certification for call calibrations and serve as a liaison to support teams.
Requirements
Departmental Requirements
"Qualifications"
• Bachelor's Degree in related field required.
• Four (4) years experience in operational analysis, data analysis, and problem resolution type required.
• Two (2) years experience as a Team Leader or related role with proven ability to drive performance through coaching, lead through influence, and translate raw data into user-friendly formats required.
• Experience within a call center environment preferred.
• Strong organizational, planning, and analytical skills to analyze raw data from quality and call metric tools and present in a user-friendly format.
• Advanced experience in operational analysis, data analysis, and problem resolution type activities.
• Ability to lead and contribute to Holistic Coaching Plans.
• Strong communication and interpersonal skills with the demonstrated ability to actively listen and give coaching feedback to Team Leaders and Managers.
• Demonstrated strong leadership skills with the ability to lead through influence.
• Must be innovative with a passion for employee development.
• Ability to plan, direct, and contribute to process improvement projects.
• Demonstrated success with facilitating development and change.
• Strong conflict resolution skills.
• Proven ability to recognize emerging problems and opportunities in advance and adjust accordingly.
• Ability to travel up to 30%, in and out of state.
• Other related skills and/or abilities may be required to perform this job Show more details...
via Vizi.businessUnit.name! - ViziRecruiter
posted_at: 2 days agoschedule_type: Full-time
Introduction
With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust
...
Overview
Responsible for making recommendations on Enterprise supplier selections which have long-term implications for the organization
Introduction
With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust
...
Overview
Responsible for making recommendations on Enterprise supplier selections which have long-term implications for the organization including delivering enterprise priorities, development of strategies and assessment of strategic contractual commitments and partnerships. Facilitate in depth requirement evaluation of supplier capabilities, functionalities, security infrastructures and risks to select the best strategy option. Consider market trends and changes, identify, prioritize, and negotiate strategies to enable the future state of Blue Cross Blue Shield of Michigan (BCBSM), Blue Care Network and its subsidiaries (Enterprise) with high contractual protection and minimal financial risk.
Responsibilities
• Lead and advise enterprise leaders on the sourcing strategy.
• Collect business requirements from enterprise stakeholders (advise on best practice documentation to obtain viable response, conduct industry research, organize/finalize bid package, release bids, evaluate bids, be the liaison for the evaluation from other team members.
• Consolidate bid results, evaluate pricing, prepare, and present supplier selection recommendation.
• Manage timelines, key milestones, and communicate roadblocks/escalate to leadership as appropriate.
• Serve as the lead to obtain the needed deliverables from working team members for each assigned project in addition to being the liaison for cross functional stakeholders with the organization to ensure proper risk mitigation is conducted timely.
• Drive completion of all necessary requirements prior to proceeding with a purchase.
• Conduct financial analysis of bid proposals, work with business and procurement consultants if necessary to determine strategy and negotiate price to be paid for strategic product or services we are buying.
• Obtain cost savings and avoidance to meet enterprise savings targets.
• Lead and manage the negotiation of the contractual terms within the Enterprise Master Service Agreement, Participation Agreement, SaaS Agreements, Service Level Agreements, and Statement of Works.
• Provide status reports on each project, kick off presentations, strategy overviews, and consolidate proposal evaluation results.
• Provide industry research and benchmarking by identifying potential suppliers, market leaders, best practices, strategy using research sources such as Gartner, Forester, Beroe and internet sources.
• Perform other related duties as required.
Requirements
• Bachelor’s degree in related field required or equivalent industry work experience.
• Seven (7) years of procurement experience required.
• Two (2) years of project management experience required.
• Certified Purchasing Manager (CPM) or Certified Professional in Supply Chain (CPSM) certification is preferred.
• Working knowledge of procure-to-pay lifecycle, supply chain and industry analysis.
• Demonstrated ability to establish relationships to deliver effective and timely solutions.
• Ability to successfully negotiate cost savings.
• Executive presentations skills required.
• Microsoft Office Suites (Excel, Word, Outlook, PowerPoint) and SharePoint skills.
• Advanced written and oral communications and presentation skills.
• Ability to progress projects with minimal supervision.
• Ability to managing multiple and competing priorities.
• Must have thought leadership and advise leaders on strategy based on experience Show more details...
With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust
...
Overview
Responsible for making recommendations on Enterprise supplier selections which have long-term implications for the organization including delivering enterprise priorities, development of strategies and assessment of strategic contractual commitments and partnerships. Facilitate in depth requirement evaluation of supplier capabilities, functionalities, security infrastructures and risks to select the best strategy option. Consider market trends and changes, identify, prioritize, and negotiate strategies to enable the future state of Blue Cross Blue Shield of Michigan (BCBSM), Blue Care Network and its subsidiaries (Enterprise) with high contractual protection and minimal financial risk.
Responsibilities
• Lead and advise enterprise leaders on the sourcing strategy.
• Collect business requirements from enterprise stakeholders (advise on best practice documentation to obtain viable response, conduct industry research, organize/finalize bid package, release bids, evaluate bids, be the liaison for the evaluation from other team members.
• Consolidate bid results, evaluate pricing, prepare, and present supplier selection recommendation.
• Manage timelines, key milestones, and communicate roadblocks/escalate to leadership as appropriate.
• Serve as the lead to obtain the needed deliverables from working team members for each assigned project in addition to being the liaison for cross functional stakeholders with the organization to ensure proper risk mitigation is conducted timely.
• Drive completion of all necessary requirements prior to proceeding with a purchase.
• Conduct financial analysis of bid proposals, work with business and procurement consultants if necessary to determine strategy and negotiate price to be paid for strategic product or services we are buying.
• Obtain cost savings and avoidance to meet enterprise savings targets.
• Lead and manage the negotiation of the contractual terms within the Enterprise Master Service Agreement, Participation Agreement, SaaS Agreements, Service Level Agreements, and Statement of Works.
• Provide status reports on each project, kick off presentations, strategy overviews, and consolidate proposal evaluation results.
• Provide industry research and benchmarking by identifying potential suppliers, market leaders, best practices, strategy using research sources such as Gartner, Forester, Beroe and internet sources.
• Perform other related duties as required.
Requirements
• Bachelor’s degree in related field required or equivalent industry work experience.
• Seven (7) years of procurement experience required.
• Two (2) years of project management experience required.
• Certified Purchasing Manager (CPM) or Certified Professional in Supply Chain (CPSM) certification is preferred.
• Working knowledge of procure-to-pay lifecycle, supply chain and industry analysis.
• Demonstrated ability to establish relationships to deliver effective and timely solutions.
• Ability to successfully negotiate cost savings.
• Executive presentations skills required.
• Microsoft Office Suites (Excel, Word, Outlook, PowerPoint) and SharePoint skills.
• Advanced written and oral communications and presentation skills.
• Ability to progress projects with minimal supervision.
• Ability to managing multiple and competing priorities.
• Must have thought leadership and advise leaders on strategy based on experience Show more details...
via Vizi.businessUnit.name! - ViziRecruiter
posted_at: 3 days agoschedule_type: Full-time
Introduction
With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust
...
Overview
Responsible for developing and conducting formal classroom training delivery, providing on-the-job training (OJT) and post-training
Introduction
With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust
...
Overview
Responsible for developing and conducting formal classroom training delivery, providing on-the-job training (OJT) and post-training support, and developing training materials and programs.
Responsibilities
• Plan, coordinate, develop and implement approved projects which are Divisional and/or Corporate in scope in order to enhance the overall efficiency of operational procedures, methods, controls and performance.
• Responsible for compiling and reporting trainee performance up to various levels of leadership, following each training course.
• Provide leadership team with status of projects; issue, communicate and recommend policy decisions to achieve project
• objectives.
• Assist personnel (both internal and external) by answering questions, supplying information and training in assigned area(s).
• Represent department and division as requested on work groups and special assignments, including related testing.
• Function as subject matter expert on divisional work groups and act as a liaison with the Instructional Design Center.
• Identify documentation or delivery defects and gaps presenting recommendations as required.
• Maintain training materials/curriculum and documentation for Claims and Enrollment processors as well as Customer Service Representatives.
• Work closely with management and supervisory staff and other subject matter experts in order to coordinate and deliver training as well as analyze and develop training and/or documentation needs.
• Utilize up-to-date technical skills to navigate through electronic leadership tools and platforms; with the ability to test new tools as required.
Requirements
• Bachelor's Degree in Education, Instructional Design, Communications or related discipline is required.
• Four (4) years BCBSM and/or related experience which must include specified years of experience in certain disciplines as designated by department.
• Proven experience in group presentations, leading and/or involvement in special projects, preparation of employees for job responsibilities through conducting OJT, performance evaluation feedback, coaching, etc.
• Demonstrated PC skills in word processing and spreadsheets.
• Ability to design and produce training materials based on the Instructional Design Process.
• Knowledge of Adult Learning Principles.
• Good verbal and written communication skills.
• Other related skills and/or abilities may be required to perform this job.
• Valid Michigan driver's license required
• Frequent travel to business locations as required Show more details...
With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust
...
Overview
Responsible for developing and conducting formal classroom training delivery, providing on-the-job training (OJT) and post-training support, and developing training materials and programs.
Responsibilities
• Plan, coordinate, develop and implement approved projects which are Divisional and/or Corporate in scope in order to enhance the overall efficiency of operational procedures, methods, controls and performance.
• Responsible for compiling and reporting trainee performance up to various levels of leadership, following each training course.
• Provide leadership team with status of projects; issue, communicate and recommend policy decisions to achieve project
• objectives.
• Assist personnel (both internal and external) by answering questions, supplying information and training in assigned area(s).
• Represent department and division as requested on work groups and special assignments, including related testing.
• Function as subject matter expert on divisional work groups and act as a liaison with the Instructional Design Center.
• Identify documentation or delivery defects and gaps presenting recommendations as required.
• Maintain training materials/curriculum and documentation for Claims and Enrollment processors as well as Customer Service Representatives.
• Work closely with management and supervisory staff and other subject matter experts in order to coordinate and deliver training as well as analyze and develop training and/or documentation needs.
• Utilize up-to-date technical skills to navigate through electronic leadership tools and platforms; with the ability to test new tools as required.
Requirements
• Bachelor's Degree in Education, Instructional Design, Communications or related discipline is required.
• Four (4) years BCBSM and/or related experience which must include specified years of experience in certain disciplines as designated by department.
• Proven experience in group presentations, leading and/or involvement in special projects, preparation of employees for job responsibilities through conducting OJT, performance evaluation feedback, coaching, etc.
• Demonstrated PC skills in word processing and spreadsheets.
• Ability to design and produce training materials based on the Instructional Design Process.
• Knowledge of Adult Learning Principles.
• Good verbal and written communication skills.
• Other related skills and/or abilities may be required to perform this job.
• Valid Michigan driver's license required
• Frequent travel to business locations as required Show more details...
via Vizi.businessUnit.name! - ViziRecruiter
posted_at: 3 days agoschedule_type: Full-time
Introduction
With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust
...
Overview
Responsible to write, edit and proofread content for a variety of internal and/or external communications.
Responsibilities
•
Introduction
With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust
...
Overview
Responsible to write, edit and proofread content for a variety of internal and/or external communications.
Responsibilities
• Write clear and compelling content while maintaining a consistent brand voice.
• Proofread internal and external communications content for clarity, tone, style and grammar to ensure communications are high quality and results oriented.
• Research and produce communications content that is informational, educational and drives engagement.
• Develop and deliver presentations to internal team members and leadership.
• Research targeted audiences and suggest communication channels.
• Support special projects as assigned.
• Generate ideas to improve communication processes and delivery methods.
• Maintain an understanding of the corporate communications strategy and standards to support the development of communication plans that support strategic initiatives.
Requirements
• Bachelor's degree in English, Journalism, Communications or related field is required.
• Three (3) years of professional communications experience is required.
• Previous experience working in the healthcare industry is preferred.
• Advanced copywriting, editing and written communication skills.
• Intermediate oral communication skills.
• Advanced Microsoft Word and intermediate PowerPoint skills.
• Intermediate knowledge of multimedia technologies.
• Ability to manage multiple priorities concurrently while meeting deadlines.
• Ability to work independently and in a team environment.
• Ability to establish and maintain positive relationships within the organization and community Show more details...
With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust
...
Overview
Responsible to write, edit and proofread content for a variety of internal and/or external communications.
Responsibilities
• Write clear and compelling content while maintaining a consistent brand voice.
• Proofread internal and external communications content for clarity, tone, style and grammar to ensure communications are high quality and results oriented.
• Research and produce communications content that is informational, educational and drives engagement.
• Develop and deliver presentations to internal team members and leadership.
• Research targeted audiences and suggest communication channels.
• Support special projects as assigned.
• Generate ideas to improve communication processes and delivery methods.
• Maintain an understanding of the corporate communications strategy and standards to support the development of communication plans that support strategic initiatives.
Requirements
• Bachelor's degree in English, Journalism, Communications or related field is required.
• Three (3) years of professional communications experience is required.
• Previous experience working in the healthcare industry is preferred.
• Advanced copywriting, editing and written communication skills.
• Intermediate oral communication skills.
• Advanced Microsoft Word and intermediate PowerPoint skills.
• Intermediate knowledge of multimedia technologies.
• Ability to manage multiple priorities concurrently while meeting deadlines.
• Ability to work independently and in a team environment.
• Ability to establish and maintain positive relationships within the organization and community Show more details...
via Vizi.businessUnit.name! - ViziRecruiter
posted_at: 2 days agoschedule_type: Full-time
Introduction
With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust
...
Overview
Responsible for tax transactional support of enterprise business initiatives. This is a key position that will work closely
Introduction
With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust
...
Overview
Responsible for tax transactional support of enterprise business initiatives. This is a key position that will work closely with company business units and leadership to research tax implications of various business initiatives, and advise on M&A, restructuring and tax controversy. You'll play an important role in building relationships with business teams and work collaboratively with Corporate Tax colleagues on various projects throughout the year.
Responsibilities
• Proactively engage enterprise-wide to provide tax transactional support or identify tax planning opportunities, and work with business leaders to implement and support the organization’s planning and strategy.
• Manage the evaluation of new and existing business processes to identify areas of opportunity and execute on business unit objectives, supporting continuous improvement.
• Provide mergers and acquisitions support regarding federal income taxes.
• Support federal and state income tax audits.
• Perform tax research related to federal income tax issues for planning and support to advise management of tax implications resulting from organizational decisions.
• Provide guidance to the business, including subject matter expertise on technical tax issues outside of core transaction support work.
• Review and present recommendations and conclusions regarding the results of analysis and research for federal income tax planning in efforts to reduce tax burden.
Requirements
• Bachelor’s degree in Accounting, Finance or related field required.
• Advanced degree (J.D., MBA, MST) preferred.
• Seven (7) years of experience in in a corporate tax environment with responsibility for income tax planning, tax research, and accounting and compliance required.
• Certified Public Accountant (CPA) certification highly preferred.
• Two (2) years of experience with corporate taxation in the health care or insurance industry preferred.
• Previous leadership experience required.
• Ability to work effectively in a team environment.
• Strong organizational, planning, analytical, and problem-solving skills.
• Working knowledge of corporate organizational structures, including functional responsibilities.
• Advanced knowledge and experience of ASC 740, FIN 48 and SSAP101 reporting.
• Strong verbal, written communication, and interpersonal skills.
• Ability to manage multiple priorities concurrently. Ability to make complex decisions and solve practical problems and deal with moving variables in situations with limited standardization and alignment.
• Ability to interface and present to all levels of the organization.
• Ability to build relationships and work collaboratively with cross-functional teams Show more details...
With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust
...
Overview
Responsible for tax transactional support of enterprise business initiatives. This is a key position that will work closely with company business units and leadership to research tax implications of various business initiatives, and advise on M&A, restructuring and tax controversy. You'll play an important role in building relationships with business teams and work collaboratively with Corporate Tax colleagues on various projects throughout the year.
Responsibilities
• Proactively engage enterprise-wide to provide tax transactional support or identify tax planning opportunities, and work with business leaders to implement and support the organization’s planning and strategy.
• Manage the evaluation of new and existing business processes to identify areas of opportunity and execute on business unit objectives, supporting continuous improvement.
• Provide mergers and acquisitions support regarding federal income taxes.
• Support federal and state income tax audits.
• Perform tax research related to federal income tax issues for planning and support to advise management of tax implications resulting from organizational decisions.
• Provide guidance to the business, including subject matter expertise on technical tax issues outside of core transaction support work.
• Review and present recommendations and conclusions regarding the results of analysis and research for federal income tax planning in efforts to reduce tax burden.
Requirements
• Bachelor’s degree in Accounting, Finance or related field required.
• Advanced degree (J.D., MBA, MST) preferred.
• Seven (7) years of experience in in a corporate tax environment with responsibility for income tax planning, tax research, and accounting and compliance required.
• Certified Public Accountant (CPA) certification highly preferred.
• Two (2) years of experience with corporate taxation in the health care or insurance industry preferred.
• Previous leadership experience required.
• Ability to work effectively in a team environment.
• Strong organizational, planning, analytical, and problem-solving skills.
• Working knowledge of corporate organizational structures, including functional responsibilities.
• Advanced knowledge and experience of ASC 740, FIN 48 and SSAP101 reporting.
• Strong verbal, written communication, and interpersonal skills.
• Ability to manage multiple priorities concurrently. Ability to make complex decisions and solve practical problems and deal with moving variables in situations with limited standardization and alignment.
• Ability to interface and present to all levels of the organization.
• Ability to build relationships and work collaboratively with cross-functional teams Show more details...
via Vizi.businessUnit.name! - ViziRecruiter
posted_at: 3 days agoschedule_type: Full-time
Introduction
With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust
...
Overview
In this role, you'll bring your project leadership prowess in working with the data science, data engineering and strategic
Introduction
With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust
...
Overview
In this role, you'll bring your project leadership prowess in working with the data science, data engineering and strategic analytics teams to deliver advanced analytics solutions for different areas of the business.
Specifically, you'll plan, develop and implement project efforts that utilize analytics solutions. Develop, establish and maintain project management standards and procedures. Develop the project scope, defining project guidelines, obtaining business and Analytics Center of Excellence sponsor approvals and coordinating the resources necessary to successfully complete the project. Manage one or more large-sized, highly complex enterprise-wide projects.
Responsibilities
• Develop and continually update detailed project management plans and schedules. Work with teammates and the client to define/refine the project scope. Facilitate project cost estimates, resources, timelines and deliverables, ensuring that the project outcome reflects the goals of the client. Monitor the actual cost of a project versus the budget and Conduct in-depth root cause analysis of project budget discrepancies
• Establish, schedule and facilitate regular status meetings with project teams. Support the communication plan as required conveying project scope, goals, milestones, budget, risk, status, change requests and critical issues to the client and project team. Assess the effectiveness of the interaction and communication with the client and project team.
• Identify, coordinate and select internal and external resources and expertise as appropriate to achieve program objectives, including working with other leaders to align resources across projects. For external resources, describe technical or other issues that need to be considered and assist in the development of SOWs and evaluate vendor partner performance.
• Identify the elements of risk in a project. Analyze and prioritize and consolidate project risks and assess its potential impact to the client. Develop and maintain action plans, processes and systems in order to mitigate risk, with assistance. Maintain issue list, proactively escalating issues to project and departmental leadership to mitigate risk.
• Develop and maintain productive working relationships with business owners, project sponsors, vendors and key clients. Provide strategic guidance and insight for projects that are mission or business critical.
• Develop and distribute the schedule for delivery of product/service. Verify completeness of delivery package/documentation. Coordinate the transfer of the product/service. Initiate and execute project closure.
• Discuss team work progress and obstacles. Provide advice, guidance, encouragement and constructive feedback. Ensure work, information, ideas, and technology flow freely across teams. Establish measurable individual and team objectives that are aligned with business and organizational goals. Document and present performance assessments.
• Provide leadership, guidance and mentoring to team members. Other duties may be assigned.
Requirements
EDUCATION AND/OR EXPERIENCE
• Bachelor's degree in related field required.
• Seven (7) years of Information Technology or Analytics delivery experience required.
• Four (4) years experience managing projects in multiple technologies and functions required.
• Project management tool and methodology in-depth knowledge required
OTHER SKILLS AND ABILITIES
• In-depth knowledge of project management tools and methodologies.
• Proven skills in managing within a matrix organization.
• Excellent communication skills, with the ability to clearly communicate vision, mission, and goals to both business and IT audiences.
• Sound understanding of technology and its application to achieve business objectives.
• Knowledge of the techniques and ability to work with a variety of individuals and groups in a constructive and collaborative manner.
• Other related skills and/or abilities may be required to perform this job Show more details...
With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust
...
Overview
In this role, you'll bring your project leadership prowess in working with the data science, data engineering and strategic analytics teams to deliver advanced analytics solutions for different areas of the business.
Specifically, you'll plan, develop and implement project efforts that utilize analytics solutions. Develop, establish and maintain project management standards and procedures. Develop the project scope, defining project guidelines, obtaining business and Analytics Center of Excellence sponsor approvals and coordinating the resources necessary to successfully complete the project. Manage one or more large-sized, highly complex enterprise-wide projects.
Responsibilities
• Develop and continually update detailed project management plans and schedules. Work with teammates and the client to define/refine the project scope. Facilitate project cost estimates, resources, timelines and deliverables, ensuring that the project outcome reflects the goals of the client. Monitor the actual cost of a project versus the budget and Conduct in-depth root cause analysis of project budget discrepancies
• Establish, schedule and facilitate regular status meetings with project teams. Support the communication plan as required conveying project scope, goals, milestones, budget, risk, status, change requests and critical issues to the client and project team. Assess the effectiveness of the interaction and communication with the client and project team.
• Identify, coordinate and select internal and external resources and expertise as appropriate to achieve program objectives, including working with other leaders to align resources across projects. For external resources, describe technical or other issues that need to be considered and assist in the development of SOWs and evaluate vendor partner performance.
• Identify the elements of risk in a project. Analyze and prioritize and consolidate project risks and assess its potential impact to the client. Develop and maintain action plans, processes and systems in order to mitigate risk, with assistance. Maintain issue list, proactively escalating issues to project and departmental leadership to mitigate risk.
• Develop and maintain productive working relationships with business owners, project sponsors, vendors and key clients. Provide strategic guidance and insight for projects that are mission or business critical.
• Develop and distribute the schedule for delivery of product/service. Verify completeness of delivery package/documentation. Coordinate the transfer of the product/service. Initiate and execute project closure.
• Discuss team work progress and obstacles. Provide advice, guidance, encouragement and constructive feedback. Ensure work, information, ideas, and technology flow freely across teams. Establish measurable individual and team objectives that are aligned with business and organizational goals. Document and present performance assessments.
• Provide leadership, guidance and mentoring to team members. Other duties may be assigned.
Requirements
EDUCATION AND/OR EXPERIENCE
• Bachelor's degree in related field required.
• Seven (7) years of Information Technology or Analytics delivery experience required.
• Four (4) years experience managing projects in multiple technologies and functions required.
• Project management tool and methodology in-depth knowledge required
OTHER SKILLS AND ABILITIES
• In-depth knowledge of project management tools and methodologies.
• Proven skills in managing within a matrix organization.
• Excellent communication skills, with the ability to clearly communicate vision, mission, and goals to both business and IT audiences.
• Sound understanding of technology and its application to achieve business objectives.
• Knowledge of the techniques and ability to work with a variety of individuals and groups in a constructive and collaborative manner.
• Other related skills and/or abilities may be required to perform this job Show more details...
via Vizi.businessUnit.name! - ViziRecruiter
posted_at: 2 days agoschedule_type: Full-time
Introduction
With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust
...
Overview
Responsible for overseeing the day to day execution of the Physician Group Incentive Program and the Performance Recognition
Introduction
With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust
...
Overview
Responsible for overseeing the day to day execution of the Physician Group Incentive Program and the Performance Recognition Program. Develop the vision and strategic direction for the department as it relates to the continued evolution of these programs. Work with internal and external stakeholders to address tactical and strategic needs of the program. Identify corresponding plans and priorities to achieve department and organizational goals.
Responsibilities
• Develop Physician Group Incentive Program and Performance Recognition Program goals and objectives that supports the organizations strategy, products and services.
• Plan, coordinate and implement PGIP quarterly meetings.
• Build and oversee relationships with PGIP Physician Organization leadership.
• Evaluate current programming and develop/modify programming for subsequent program years.
• Collaborate across business units with key stakeholders to align business objectives.
• Lead, direct, evaluate and develop department leadership and team members.
• Serve as departmental subject matter expert on internal workgroups related to organizational priorities that interact with PGIP and/or PRP programs.
• Serve as external lead for the PGIP and PRP program with customer groups, medical providers, and others as appropriate
• Provide overall responsibility for the development of the budgets for the various initiatives that comprise the PGIP and PRP budgets and being able to speak to the budget with both external customers and internal parties, as needed
• Prepare and present formal presentations, documents, updates, etc. to executive leadership, customers, as well as to large gatherings of providers.
Requirements
• Bachelor's Degree in a related field is required. Master's Degree in a related field is preferred.
• Five (5) years of leadership experience in a healthcare related field is required.
• Ability to effectively lead, coach and develop team members.
• Ability to foster teamwork and work effectively in a cross-functional team environment.
• Advanced organizational, planning, analytical and problem-solving skills.
• Ability to solve practical problems and deal with moving variables in situations with limited standardization and alignment.
• Advanced knowledge of corporate organizational structures, including functional responsibilities.
• Advanced verbal, written communication and interpersonal skills.
• Ability to influence others to achieve business unit objectives.
Department Summary / Preferences:
• Ability to effectively lead, coach and develop team members.
• Ability to foster teamwork and work effectively in a cross-functional team environment.
• Advanced organizational, planning, analytical and problem-solving skills.
• Ability to solve practical problems and deal with moving variables in situations with limited standardization and alignment.
• Advanced knowledge of corporate organizational structures, including functional responsibilities.
• Advanced verbal, written communication and interpersonal skills.
• Strong ability to understand, analyze and challenge data
• Ability to influence others to achieve business unit objectives.
• Mastery of the Microsoft office suite of products, particularly PowerPoint and Excel Show more details...
With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust
...
Overview
Responsible for overseeing the day to day execution of the Physician Group Incentive Program and the Performance Recognition Program. Develop the vision and strategic direction for the department as it relates to the continued evolution of these programs. Work with internal and external stakeholders to address tactical and strategic needs of the program. Identify corresponding plans and priorities to achieve department and organizational goals.
Responsibilities
• Develop Physician Group Incentive Program and Performance Recognition Program goals and objectives that supports the organizations strategy, products and services.
• Plan, coordinate and implement PGIP quarterly meetings.
• Build and oversee relationships with PGIP Physician Organization leadership.
• Evaluate current programming and develop/modify programming for subsequent program years.
• Collaborate across business units with key stakeholders to align business objectives.
• Lead, direct, evaluate and develop department leadership and team members.
• Serve as departmental subject matter expert on internal workgroups related to organizational priorities that interact with PGIP and/or PRP programs.
• Serve as external lead for the PGIP and PRP program with customer groups, medical providers, and others as appropriate
• Provide overall responsibility for the development of the budgets for the various initiatives that comprise the PGIP and PRP budgets and being able to speak to the budget with both external customers and internal parties, as needed
• Prepare and present formal presentations, documents, updates, etc. to executive leadership, customers, as well as to large gatherings of providers.
Requirements
• Bachelor's Degree in a related field is required. Master's Degree in a related field is preferred.
• Five (5) years of leadership experience in a healthcare related field is required.
• Ability to effectively lead, coach and develop team members.
• Ability to foster teamwork and work effectively in a cross-functional team environment.
• Advanced organizational, planning, analytical and problem-solving skills.
• Ability to solve practical problems and deal with moving variables in situations with limited standardization and alignment.
• Advanced knowledge of corporate organizational structures, including functional responsibilities.
• Advanced verbal, written communication and interpersonal skills.
• Ability to influence others to achieve business unit objectives.
Department Summary / Preferences:
• Ability to effectively lead, coach and develop team members.
• Ability to foster teamwork and work effectively in a cross-functional team environment.
• Advanced organizational, planning, analytical and problem-solving skills.
• Ability to solve practical problems and deal with moving variables in situations with limited standardization and alignment.
• Advanced knowledge of corporate organizational structures, including functional responsibilities.
• Advanced verbal, written communication and interpersonal skills.
• Strong ability to understand, analyze and challenge data
• Ability to influence others to achieve business unit objectives.
• Mastery of the Microsoft office suite of products, particularly PowerPoint and Excel Show more details...
via Vizi.businessUnit.name! - ViziRecruiter
posted_at: 6 days agoschedule_type: Full-time
Introduction
With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust
...
Overview
Departmental Summary
• Non-Exempt/Bargaining Unit Posting Local/Seniority Unit – 1781/0000 Date Posted Internal – 3/17/23,
Introduction
With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust
...
Overview
Departmental Summary
• Non-Exempt/Bargaining Unit Posting Local/Seniority Unit – 1781/0000 Date Posted Internal – 3/17/23, Deadline Date – 3/24/23 Department – 149820 Clinical Program Operations Salary Grade – UC Job Code. 1V06O Number of openings – 1 Shift – 8:30am-5:00pm (shift bidding process based on seniority) Site/Location: BCN Commons Status – Regular Full Time.
• The Data Entry Key Operator is responsible for data correction and entry of all scanned documents into corporate software. The Data Entry Key Operator also assists with all document preparation tasks to ensure for efficient and timely loading of documents to system.
Responsibilities
Departmental Preferences
• Data enter all assigned claims and other documents into designated systems, according to corporate standards.
• Perform other reasonably related duties, including special projects as assigned by immediate supervisor and other management staff as required.
Requirements
Departmental Requirements
Qualifications
• High school diploma or GED required
• Medical or health insurance experience or coursework preferred, i.e. medical terminology, ICD-10, etc.
• One year of experience within an office setting, preferably in an electronic and record file management environment preferred.
• Experience operating office equipment, i.e. keyboard, 10-key adding machine, fax machine, copier, etc. preferred.
• Experience with word processing software, Windows environment preferred.
• Verbal and written communication skills to interface with department staff and other BCN and BCBSM staff
• Knowledge, understanding and support of team concepts
• Planning and organizational skills to prioritize work responsibilities
• Data entry skills 80 net keystrokes per minute Show more details...
With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust
...
Overview
Departmental Summary
• Non-Exempt/Bargaining Unit Posting Local/Seniority Unit – 1781/0000 Date Posted Internal – 3/17/23, Deadline Date – 3/24/23 Department – 149820 Clinical Program Operations Salary Grade – UC Job Code. 1V06O Number of openings – 1 Shift – 8:30am-5:00pm (shift bidding process based on seniority) Site/Location: BCN Commons Status – Regular Full Time.
• The Data Entry Key Operator is responsible for data correction and entry of all scanned documents into corporate software. The Data Entry Key Operator also assists with all document preparation tasks to ensure for efficient and timely loading of documents to system.
Responsibilities
Departmental Preferences
• Data enter all assigned claims and other documents into designated systems, according to corporate standards.
• Perform other reasonably related duties, including special projects as assigned by immediate supervisor and other management staff as required.
Requirements
Departmental Requirements
Qualifications
• High school diploma or GED required
• Medical or health insurance experience or coursework preferred, i.e. medical terminology, ICD-10, etc.
• One year of experience within an office setting, preferably in an electronic and record file management environment preferred.
• Experience operating office equipment, i.e. keyboard, 10-key adding machine, fax machine, copier, etc. preferred.
• Experience with word processing software, Windows environment preferred.
• Verbal and written communication skills to interface with department staff and other BCN and BCBSM staff
• Knowledge, understanding and support of team concepts
• Planning and organizational skills to prioritize work responsibilities
• Data entry skills 80 net keystrokes per minute Show more details...
via Vizi.businessUnit.name! - ViziRecruiter
posted_at: 6 days agoschedule_type: Full-time
Introduction
With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust
...
Overview
Responsible for sales and retention activities for BCBSM and/or BCN which includes planning, strategizing, benefit consulting
Introduction
With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust
...
Overview
Responsible for sales and retention activities for BCBSM and/or BCN which includes planning, strategizing, benefit consulting and administration to increase individual and/or Medicare agent/broker written business within a specific geographic region. Accountable for developing relationships with agent clients, providing sales support and necessary training to agents to support retention and growth in the agent channel.
Responsibilities
• Provide sales support and training to agent channel to support retention and growth of agent written business.
• Determine the decision-making process, personalities and relationships of agent clients to support the development of sales strategies and the acquisition individual and/or Medicare business in the agent channel.
• Provide in-person support as well as digital support to agent partners.
• Speak to large groups of agents to support training and sales support.
• Coordinate with internal teams to provide agent partners with necessary sales and marketing materials.
• Document relationship activity with agent partners in Salesforce (the customer relationship management tool) to ensure proper tracking and information is shared with leadership and the sale team.
• Prepare a variety of sales reports, action plans, presentations, proposals, sales contracts and schedules.
• Identify follow up new leads and referrals from field activity.
• Develop and implement comprehensive sales strategy on target groups in accordance with accepted sales practices and methods.
• Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate staff members.
• Recognize the needs of the client and incorporate solutions into specific proposal materials.
• Partner with internal teams to identify/resolve client concerns.
• Monitor and communicate to management information related to, clients, prospects, as well as benefits, competitive products, rates and trends. Make recommendations to change this information as necessary.
• Complete and send plans and/or reports to management accurately and promptly as necessary.
• Participate in marketing events such as seminars, trade shows, telemarketing events and various forms of community relations to support positive corporate and marketing images.
Requirements
Qualifications
• Bachelor's Degree in Business Administration, Marketing or related field preferred.
• Four (4) years to six (6) years experience in related field with two (2) years of concept sales experience.
• High degree of technical knowledge of all benefits, billing, competitive programs, distribution systems, methods, policies, procedures, rating, regulations, selling process and underwriting as it relates to sales and marketing.
• Excellent analytical, interpersonal, decision-making, presentation, problem resolution, sales, verbal and written communication skills.
• Well developed forecasting, organizing, planning and scheduling skills.
• Proficient in current industry standard PC applications and systems.
• Possess tact and resourcefulness in establishing and maintaining effective internal working relationships.
• Ability to persuade and influence others while maintaining a professional appearance and providing a positive company public image.
• Other related skills and/or abilities may be required to perform this job.
• If an employee is selling as part of the duties and responsibilities of this job, the following licenses are required within 90 days of the employee’s start date or the license expiration date: Valid Michigan Accident and Health Insurance License.
• Valid Michigan driver's license required.
• Moderate to extensive travel to business locations required.
• Must meet local and/or national sales and marketing sales competencies as required.
Department Information
This position can be located out of Grand Rapids or Detroit Show more details...
With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust
...
Overview
Responsible for sales and retention activities for BCBSM and/or BCN which includes planning, strategizing, benefit consulting and administration to increase individual and/or Medicare agent/broker written business within a specific geographic region. Accountable for developing relationships with agent clients, providing sales support and necessary training to agents to support retention and growth in the agent channel.
Responsibilities
• Provide sales support and training to agent channel to support retention and growth of agent written business.
• Determine the decision-making process, personalities and relationships of agent clients to support the development of sales strategies and the acquisition individual and/or Medicare business in the agent channel.
• Provide in-person support as well as digital support to agent partners.
• Speak to large groups of agents to support training and sales support.
• Coordinate with internal teams to provide agent partners with necessary sales and marketing materials.
• Document relationship activity with agent partners in Salesforce (the customer relationship management tool) to ensure proper tracking and information is shared with leadership and the sale team.
• Prepare a variety of sales reports, action plans, presentations, proposals, sales contracts and schedules.
• Identify follow up new leads and referrals from field activity.
• Develop and implement comprehensive sales strategy on target groups in accordance with accepted sales practices and methods.
• Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate staff members.
• Recognize the needs of the client and incorporate solutions into specific proposal materials.
• Partner with internal teams to identify/resolve client concerns.
• Monitor and communicate to management information related to, clients, prospects, as well as benefits, competitive products, rates and trends. Make recommendations to change this information as necessary.
• Complete and send plans and/or reports to management accurately and promptly as necessary.
• Participate in marketing events such as seminars, trade shows, telemarketing events and various forms of community relations to support positive corporate and marketing images.
Requirements
Qualifications
• Bachelor's Degree in Business Administration, Marketing or related field preferred.
• Four (4) years to six (6) years experience in related field with two (2) years of concept sales experience.
• High degree of technical knowledge of all benefits, billing, competitive programs, distribution systems, methods, policies, procedures, rating, regulations, selling process and underwriting as it relates to sales and marketing.
• Excellent analytical, interpersonal, decision-making, presentation, problem resolution, sales, verbal and written communication skills.
• Well developed forecasting, organizing, planning and scheduling skills.
• Proficient in current industry standard PC applications and systems.
• Possess tact and resourcefulness in establishing and maintaining effective internal working relationships.
• Ability to persuade and influence others while maintaining a professional appearance and providing a positive company public image.
• Other related skills and/or abilities may be required to perform this job.
• If an employee is selling as part of the duties and responsibilities of this job, the following licenses are required within 90 days of the employee’s start date or the license expiration date: Valid Michigan Accident and Health Insurance License.
• Valid Michigan driver's license required.
• Moderate to extensive travel to business locations required.
• Must meet local and/or national sales and marketing sales competencies as required.
Department Information
This position can be located out of Grand Rapids or Detroit Show more details...
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