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Most recent job postings at Biblica
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schedule_type: Full-time
JOB DESCRIPTION
Job Title: Help Desk Technician Department: Finance & Operations
Reports to: Systems Administrator Supervisor Effective Date: January 15, 2023...
For more than 200 years, Biblica has helped people beyond the reach of God’s Word discover the love of Jesus Christ. As we push into our third century, we continue to produce relevant and reliable Scripture translations and resources that minister to people on the margins of the Gospel—the
JOB DESCRIPTION
Job Title: Help Desk Technician Department: Finance & Operations
Reports to: Systems Administrator Supervisor Effective Date: January 15, 2023...
For more than 200 years, Biblica has helped people beyond the reach of God’s Word discover the love of Jesus Christ. As we push into our third century, we continue to produce relevant and reliable Scripture translations and resources that minister to people on the margins of the Gospel—the unreached, unengaged, unseen, and unwanted. Our Mission is clear: to provide the Bible in accurate, contemporary translations and formats so that more people around the world will have the opportunity to be transformed by Jesus Christ. The Bible is at the heart of Biblica’s mission. We are captivated, challenged, and inspired by this extraordinary collection of books. We believe the Bible is God’s truth and God’s story. In everything we do, we seek to honor Christ and the everlasting Word of God. By joining the Biblica team, you’ll have the opportunity to serve in a ministry that is advancing God’s Kingdom to the ends of the earth. We desire to serve God by bringing our gifts, talents, and experiences together to make a difference around the world, living out the Great Commission.
Job Summary:
The Help Desk Technician is responsible for managing and supporting the technology service and support needs of Biblica’s staff, primarily in the US but also around the globe. This person is the first point of contact between end-users and IT and will actively pursue a strategic and proactive support role to empower end-users through training and implementation of technology tools and services. This person will provide both hardware and software support across multiple platforms, technologies, and operating systems, all of which will comprise desktops, workstations, mobile devices, and technology systems and applications.
Supervisory Responsibilities:
• None.
Duties and Responsibilities:
Help Desk Support
• Able to provide effective, reliable, proactive help desk support for end-user hardware
and software needs while maintaining SLA’s. Able to troubleshoot and resolve issues with minimal assistance, including hardware and software troubleshooting, network &
internet connectivity, antivirus, and more.
• Manage Biblica’s help desk system (FreshDesk) and be the first point-of-contact for end
users requiring IT support. Provide Tier 1 support for tickets that come in.
• Assign tickets to other IT staff as required. Able to escalate appropriately.
• Installation, and testing of computer systems and peripherals within established
standards and guidelines.
A/V and event support
• Provide A/V support for board, staff & public events, including managing audio equipment, projectors, televisions, PowerPoint presentations, and the like. Able to troubleshoot issues and help support a smooth-running experience.
• Set-up and manage Zoom presentations when required, including managing all staff zoom meetings, recordings, zoom Rooms, daily prayer gatherings, and the like.
Administration
• Contribute to the creation, facilitation and maintenance of all documentation related to IT including user documentation, best practices, FAQs, eLearning courses, and the like.
• Responsible for maintaining an inventory of all IT equipment. Create and manage a schedule for system replacements and upgrades.
Personal Development
• Maintain professional development by staying up to date in trends in technology and end-user solutions.
Required Skills/Abilities
• Help Desk Support
• Able to aid in both Mac & PC environments, and comfortable moving between these environments.
• Personal
• Friendly, personable, able to relate to non-technical staff and communicate technical
issues in an easy-to-understand manner.
• Ability to communicate cross-culturally and provide effective support for international
staff.
Education and Experience
• High school diploma required. Degree in information technology or related field preferred.
• A+ CompTIA or other training/experience/certifications are beneficial.
• Deep commitment to end-user satisfaction with strong interpersonal skills in cross cultural communication and responsiveness.
• Detailed knowledge of past and current Microsoft Windows, OS X, iOS, and Android operating systems, as well as Dell and Apple hardware. Experience with device management tools a plus.
• Detailed knowledge of various software and SaaS platforms, including Microsoft Office, Office 365/Exchange, antivirus solutions (such as ESET), Box.com and other file collaboration tools, Adobe Creative Suite, Zoom. Helpful to have experience using Freshdesk ticketing support software.
• Ability to maintain confidentiality and discretion, as access to confidential and proprietary information may be gained in the course of performing job duties.
• Proactive, eager to create long-term solutions and learning opportunities rather than just “putting out fires.”
• Lifelong learner, passionate about technology and learning new industry trends, platforms, tools & technologies.
• Able to work independently and problem solve, relying on self-obtained resources to solve problems.
• Strong time management and task prioritization skills.
• Strong written and verbal communication skills in cross-cultural environments.
Physical Requirements
• Able to work remotely with minimal supervision
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 50 pounds at times
• Ability to travel to various locations locally
Competencies
• Strong personal commitment to Christ and Biblica’s Purpose, Mission Statement, and Statement of Faith, with no personal or professional conflicts with the Christian philosophy of Biblica
• Advanced MS Office proficiency in MS Outlook, Word, Excel and PowerPoint required. To be successful in this role, must have advanced Excel and comfort utilizing multiple applications.
• Ability to drive and monitor project timelines and provide regular updates and communication with supervisor.
• Ability to manage and prioritize workload in a self-sufficient manner.
• A team player that is proactive and flexible.
FLSA Classification
• Non-Exempt
Salary/Hours/Benefits:
• Salary range: $21.00 - $26.00 per hour (Determined by qualifications/experience).
• 40 hours per week.
• Biblica offers competitive benefits and compensation packages to Biblica employees to include but not limited to: holiday/vacation/sick leave, 403(b), health, dental, vision and life insurance Show more details...
Job Title: Help Desk Technician Department: Finance & Operations
Reports to: Systems Administrator Supervisor Effective Date: January 15, 2023...
For more than 200 years, Biblica has helped people beyond the reach of God’s Word discover the love of Jesus Christ. As we push into our third century, we continue to produce relevant and reliable Scripture translations and resources that minister to people on the margins of the Gospel—the unreached, unengaged, unseen, and unwanted. Our Mission is clear: to provide the Bible in accurate, contemporary translations and formats so that more people around the world will have the opportunity to be transformed by Jesus Christ. The Bible is at the heart of Biblica’s mission. We are captivated, challenged, and inspired by this extraordinary collection of books. We believe the Bible is God’s truth and God’s story. In everything we do, we seek to honor Christ and the everlasting Word of God. By joining the Biblica team, you’ll have the opportunity to serve in a ministry that is advancing God’s Kingdom to the ends of the earth. We desire to serve God by bringing our gifts, talents, and experiences together to make a difference around the world, living out the Great Commission.
Job Summary:
The Help Desk Technician is responsible for managing and supporting the technology service and support needs of Biblica’s staff, primarily in the US but also around the globe. This person is the first point of contact between end-users and IT and will actively pursue a strategic and proactive support role to empower end-users through training and implementation of technology tools and services. This person will provide both hardware and software support across multiple platforms, technologies, and operating systems, all of which will comprise desktops, workstations, mobile devices, and technology systems and applications.
Supervisory Responsibilities:
• None.
Duties and Responsibilities:
Help Desk Support
• Able to provide effective, reliable, proactive help desk support for end-user hardware
and software needs while maintaining SLA’s. Able to troubleshoot and resolve issues with minimal assistance, including hardware and software troubleshooting, network &
internet connectivity, antivirus, and more.
• Manage Biblica’s help desk system (FreshDesk) and be the first point-of-contact for end
users requiring IT support. Provide Tier 1 support for tickets that come in.
• Assign tickets to other IT staff as required. Able to escalate appropriately.
• Installation, and testing of computer systems and peripherals within established
standards and guidelines.
A/V and event support
• Provide A/V support for board, staff & public events, including managing audio equipment, projectors, televisions, PowerPoint presentations, and the like. Able to troubleshoot issues and help support a smooth-running experience.
• Set-up and manage Zoom presentations when required, including managing all staff zoom meetings, recordings, zoom Rooms, daily prayer gatherings, and the like.
Administration
• Contribute to the creation, facilitation and maintenance of all documentation related to IT including user documentation, best practices, FAQs, eLearning courses, and the like.
• Responsible for maintaining an inventory of all IT equipment. Create and manage a schedule for system replacements and upgrades.
Personal Development
• Maintain professional development by staying up to date in trends in technology and end-user solutions.
Required Skills/Abilities
• Help Desk Support
• Able to aid in both Mac & PC environments, and comfortable moving between these environments.
• Personal
• Friendly, personable, able to relate to non-technical staff and communicate technical
issues in an easy-to-understand manner.
• Ability to communicate cross-culturally and provide effective support for international
staff.
Education and Experience
• High school diploma required. Degree in information technology or related field preferred.
• A+ CompTIA or other training/experience/certifications are beneficial.
• Deep commitment to end-user satisfaction with strong interpersonal skills in cross cultural communication and responsiveness.
• Detailed knowledge of past and current Microsoft Windows, OS X, iOS, and Android operating systems, as well as Dell and Apple hardware. Experience with device management tools a plus.
• Detailed knowledge of various software and SaaS platforms, including Microsoft Office, Office 365/Exchange, antivirus solutions (such as ESET), Box.com and other file collaboration tools, Adobe Creative Suite, Zoom. Helpful to have experience using Freshdesk ticketing support software.
• Ability to maintain confidentiality and discretion, as access to confidential and proprietary information may be gained in the course of performing job duties.
• Proactive, eager to create long-term solutions and learning opportunities rather than just “putting out fires.”
• Lifelong learner, passionate about technology and learning new industry trends, platforms, tools & technologies.
• Able to work independently and problem solve, relying on self-obtained resources to solve problems.
• Strong time management and task prioritization skills.
• Strong written and verbal communication skills in cross-cultural environments.
Physical Requirements
• Able to work remotely with minimal supervision
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 50 pounds at times
• Ability to travel to various locations locally
Competencies
• Strong personal commitment to Christ and Biblica’s Purpose, Mission Statement, and Statement of Faith, with no personal or professional conflicts with the Christian philosophy of Biblica
• Advanced MS Office proficiency in MS Outlook, Word, Excel and PowerPoint required. To be successful in this role, must have advanced Excel and comfort utilizing multiple applications.
• Ability to drive and monitor project timelines and provide regular updates and communication with supervisor.
• Ability to manage and prioritize workload in a self-sufficient manner.
• A team player that is proactive and flexible.
FLSA Classification
• Non-Exempt
Salary/Hours/Benefits:
• Salary range: $21.00 - $26.00 per hour (Determined by qualifications/experience).
• 40 hours per week.
• Biblica offers competitive benefits and compensation packages to Biblica employees to include but not limited to: holiday/vacation/sick leave, 403(b), health, dental, vision and life insurance Show more details...
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