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birdsoftheworld
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CountryHosted in United States
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Traffic rank#130,728 Site Rank
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Site age22 yrs old
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Site Owner informationWhois info
Website is Safe
Traffic rank
#130,728
#130,728
Site age
22 yrs
22 yrs
Location
United States
United States
Newest job postings for birdsoftheworld
via Jooble
posted_at: 2 days agoschedule_type: Full-time and Per diem
The Customer Experience and Training Lead ensures our customers receive best-in-class gelato customer experiences, thereby fostering a strong sense of community around the brand. This involves developing strategies to achieve best-in-class customer experience; executing training programs; and enabling a company-wide culture of service excellence and service language; and engaging with the Birds... of Paradise community to build customer loyalty.
Responsibilities
CUSTOMER
The Customer Experience and Training Lead ensures our customers receive best-in-class gelato customer experiences, thereby fostering a strong sense of community around the brand. This involves developing strategies to achieve best-in-class customer experience; executing training programs; and enabling a company-wide culture of service excellence and service language; and engaging with the Birds... of Paradise community to build customer loyalty.
Responsibilities
CUSTOMER EXPERIENCE MANAGEMENT
· Develop and implement strategies to enhance overall customer experience, ensuring satisfaction and loyalty.
· Oversee and manage the customer’s journey with the brand, ensuring each touchpoint is delivered with warmth and empathy
· Monitor customer interactions and feedback to identity areas for improvement
· Oversee and manage all customer-related feedback and enquiries
· Collaborate across departments to address customer feedback and concerns, and implement solutions.
· Analyse customer data and feedback to identify trends and opportunities for improvement.
· Oversee Customer Relationship Management (CRM) system in collaboration with other managers
· Act as a customer advocate within the organization, championing the voice of the customer in strategic decisions.
TRAINING PROGRAM DEVELOPMENT
· Design and execute customer service and operations training programs to create high-performing teams
· Develop training materials, manuals, and resources to ensure consistent service delivery
· Conduct regular training sessions for staff to enhance their product and operational knowledge, and customer service skills, ensuring the team is well-equipped to perform their deliverables
· Evaluate training effectiveness and continuously update training programs based on feedback and performance metrics
· Check for correct application and understanding of training at different points in the year through regular boutique visits or other forms of assessment
· Instil a culture of service excellence through initiatives
· Establish and monitor key performance indicators (KPIs) related to customer satisfaction metrics.
· Stay updated on industry trends and best practices in customer experience and training methodologies.
QUALITY ASSURANCE
· Establish quality assurance processes to maintain high standards of service delivery.
· Conduct regular audits and assessments to measure service quality and compliance with company standards.
· Implement corrective actions and improvement plans as necessary.
TEAM LEADERSHIP AND DEVELOPMENT
· Lead and motivate a team of customer service trainers
· Provide coaching and mentorship to enhance individual and team performance
· Foster a culture of continuous learning and professional development within the department
· Work occasional shifts to stay relevant
· Foster a culture of care through regular interaction with boutique teams
DATA ANALYSIS AND REPORTING
· Utilize data analytics tools to generate insights into customer behavior and service trends.
· Analyse data from various platforms to drive improvement
· Prepare regular reports and presentations for senior management, highlighting key performance metrics and improvement opportunities.
WE ARE LOOKING FOR SOMEONE WITH
• high emotional intelligence
• warm & positive interpersonal skills
• collaborative skills
• excellent communication skills
• strong leadership and managerial skills with the ability to motivate and develop a team
• analytical mindset with the ability to interpret data and make data-driven decisions
• ability to thrive in a fast-paced entrepreneurial environment and manage multiple priorities effectively
• strong project management skills with the ability to prioritise and manage multiple initiatives
• empathy & a heart of service
• an eye for aesthetics
• a high standard of integrity, professionalism and work ethic
• an ambassador who believes in & embodies our brand vision, mission & values
REQUIREMENTS & QUALIFICATIONS
• Bachelor’s degree in Business Administration, Marketing, Communications, Hospitality or a related field
• Proven experience in customer experience management, with a focus on customer experience and training
• Proven experience in designing and delivering training programmes
• Knowledge of CRM systems and customer service software is advantageous
• Certification in customer experience management or related fields is a plus
• Certification in training is a plus
• Proficient with Microsoft Office and Google Suite
We delight in creating gelato of the finest quality, inspired by the botanical flavours of nature.
At Birds of Paradise Gelato Boutique, our values of Quality, Balance, Trust, Care, and Delight guide us in working towards our vision and mission.
Vision: To make the world a better place
Mission: Delight our customers, Nurture our staff, Contribute to community
Workplace: Across Singapore (East, Central, North Show more details...
Responsibilities
CUSTOMER EXPERIENCE MANAGEMENT
· Develop and implement strategies to enhance overall customer experience, ensuring satisfaction and loyalty.
· Oversee and manage the customer’s journey with the brand, ensuring each touchpoint is delivered with warmth and empathy
· Monitor customer interactions and feedback to identity areas for improvement
· Oversee and manage all customer-related feedback and enquiries
· Collaborate across departments to address customer feedback and concerns, and implement solutions.
· Analyse customer data and feedback to identify trends and opportunities for improvement.
· Oversee Customer Relationship Management (CRM) system in collaboration with other managers
· Act as a customer advocate within the organization, championing the voice of the customer in strategic decisions.
TRAINING PROGRAM DEVELOPMENT
· Design and execute customer service and operations training programs to create high-performing teams
· Develop training materials, manuals, and resources to ensure consistent service delivery
· Conduct regular training sessions for staff to enhance their product and operational knowledge, and customer service skills, ensuring the team is well-equipped to perform their deliverables
· Evaluate training effectiveness and continuously update training programs based on feedback and performance metrics
· Check for correct application and understanding of training at different points in the year through regular boutique visits or other forms of assessment
· Instil a culture of service excellence through initiatives
· Establish and monitor key performance indicators (KPIs) related to customer satisfaction metrics.
· Stay updated on industry trends and best practices in customer experience and training methodologies.
QUALITY ASSURANCE
· Establish quality assurance processes to maintain high standards of service delivery.
· Conduct regular audits and assessments to measure service quality and compliance with company standards.
· Implement corrective actions and improvement plans as necessary.
TEAM LEADERSHIP AND DEVELOPMENT
· Lead and motivate a team of customer service trainers
· Provide coaching and mentorship to enhance individual and team performance
· Foster a culture of continuous learning and professional development within the department
· Work occasional shifts to stay relevant
· Foster a culture of care through regular interaction with boutique teams
DATA ANALYSIS AND REPORTING
· Utilize data analytics tools to generate insights into customer behavior and service trends.
· Analyse data from various platforms to drive improvement
· Prepare regular reports and presentations for senior management, highlighting key performance metrics and improvement opportunities.
WE ARE LOOKING FOR SOMEONE WITH
• high emotional intelligence
• warm & positive interpersonal skills
• collaborative skills
• excellent communication skills
• strong leadership and managerial skills with the ability to motivate and develop a team
• analytical mindset with the ability to interpret data and make data-driven decisions
• ability to thrive in a fast-paced entrepreneurial environment and manage multiple priorities effectively
• strong project management skills with the ability to prioritise and manage multiple initiatives
• empathy & a heart of service
• an eye for aesthetics
• a high standard of integrity, professionalism and work ethic
• an ambassador who believes in & embodies our brand vision, mission & values
REQUIREMENTS & QUALIFICATIONS
• Bachelor’s degree in Business Administration, Marketing, Communications, Hospitality or a related field
• Proven experience in customer experience management, with a focus on customer experience and training
• Proven experience in designing and delivering training programmes
• Knowledge of CRM systems and customer service software is advantageous
• Certification in customer experience management or related fields is a plus
• Certification in training is a plus
• Proficient with Microsoft Office and Google Suite
We delight in creating gelato of the finest quality, inspired by the botanical flavours of nature.
At Birds of Paradise Gelato Boutique, our values of Quality, Balance, Trust, Care, and Delight guide us in working towards our vision and mission.
Vision: To make the world a better place
Mission: Delight our customers, Nurture our staff, Contribute to community
Workplace: Across Singapore (East, Central, North Show more details...
via Workday
schedule_type: Full-timework_from_home: 1
Center for Avian Population Studies Cornell Lab of Ornithology College of Agriculture & Life Sciences Cornell University Ithaca, New York Postdoctoral Associate: Evaluating Pinyon Jay population status and correlates of decline The College of Agriculture and Life Sciences (CALS) is a pioneer of purpose-driven science and Cornell University’s second largest college. We work across disciplines to... tackle the challenges of our time through world-renowned
Center for Avian Population Studies Cornell Lab of Ornithology College of Agriculture & Life Sciences Cornell University Ithaca, New York Postdoctoral Associate: Evaluating Pinyon Jay population status and correlates of decline The College of Agriculture and Life Sciences (CALS) is a pioneer of purpose-driven science and Cornell University’s second largest college. We work across disciplines to... tackle the challenges of our time through world-renowned research, education, and outreach. The questions we probe and the answers we seek focus on three overlapping concerns: We believe that achieving next-generation scientific breakthroughs requires an understanding of the world’s complex, interlocking systems. We believe that access to nutritious food and a healthy environment is a fundamental human right. We believe that ensuring a prosperous global future depends on the ability to support local people and communities everywhere. By working in and across multiple scientific areas, CALS can address challenges and opportunities of the greatest relevance, here in New York, across the nation, and around the world. About us The Cornell Lab of Ornithology is the world's leading resource for conservation, research, education, and citizen science focused on birds. The Lab is a unit within Cornell's College of Agriculture and Life Sciences (CALS), where full-time faculty and other renowned professionals direct twelve world-class, mission-driven programs. The Center for Avian Population Studies (CAPS) is one of the major programmatic units at the Lab, collecting and disseminating biodiversity data to enhance the information and decision-making tools available to conservationists and scientific researchers. We achieve this by producing scientific, computational, and big data resources that transform how we understand and protect the world around us. The Cornell Lab is home to a vibrant community of several dozen postdoctoral associates working across programs. We strive to provide a supportive and collaborative environment for this community that fosters personal growth and career advancement. The Lab is an inclusive community, and we recognize that diverse, inclusive communities create more innovative and impactful work to address global challenges and benefit humanity and nature. The Cornell Lab is committed to fostering and sustaining a healthy workplace that values diverse and inclusive perspectives and backgrounds and supports growth and advancement opportunities. The Lab believes that every team member enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and discover, design, and deliver solutions. Position Function We seek a Postdoctoral Associate with experience in statistical modeling who is also interested in natural resource decision-making and species conservation. The successful candidate will use data products from eBird Status and Trends (https://science.ebird.org), combined with datasets from field surveys and remote sensing, to map Pinyon Jay distributions and investigate potential factors behind population change. The specific focus of the project will include (a) testing the association between eBird-based population trends and habitat conditions, and (b) exploring avenues for combining information sources from eBird with data from other monitoring programs. As such, the successful candidate will work closely with researchers both at the Cornell Lab of Ornithology and the USDA Forest Service to address information needs while gaining valuable experience working on a large-scale, multi-agency problem. The postdoctoral associate will be advised by Dr. Viviana Ruiz-Gutierrez in close collaboration with Dr. Andrew Stillman at the Cornell Lab, and by Dr. Gavin Jones at the USDA Forest Service Rocky Mountain Research Station. Project objectives include: Identify the shape and strength of associations between habitat variables and Pinyon Jay population trends, map these effects across the species’ range, and simulate potential responses to landscape change using existing approaches. Explore avenues for combining information streams from eBird with results from professional monitoring programs to improve species distribution models. Collaborate with the USDA Forest Service and other agencies to assess prospective data sources to combine with eBird-based analysis. This may include developing maps of habitat variables from remote sensing platforms and analyzing data from field surveys. The applied nature of this research means that the postdoctoral associate will work with land managers from the USDA Forest Service (National Forest System) and beyond while collaborating within the Conservation Science program at the Cornell Lab. We encourage postdoctoral associates to explore related research questions and collaborate on projects conducted at the Lab and with partners to support their career development. Anticipated Division of Time Develop methods for and applications of eBird and eBird data products (e.g., relative abundance and population trend estimates from the eBird Status & Trends project) to meet project goals (45%). Prepare peer reviewed papers and other research products. Present results at professional meetings, conferences, and popular seminars. (25%) Engage and communicate with partners in conservation and research. Participate in career and professional development opportunities. (10%) Engage in ongoing academic and intellectual life within the Conservation Science and Information Science Programs at the Lab of Ornithology and Cornell University, and with external partners. (10%) Participate in general project management and working directly with internal and external project collaborators. (5%) Perform related projects and special duties as assigned. Establish and maintain a safe, productive, and respectful working environment that fosters a culture of inclusivity and teamwork. Create and promote an environment that fosters diversity, equity, and inclusion in all endeavors. (5%) Term of position This is a one-year appointment, renewable for up to three years conditional on available funding and successful work. Requirements PhD in quantitative ecology, applied statistics, or a related field with strong background in statistics and model development. Experience with R and analyzing spatial datasets. Ability to apply quantitative methods to answer ecological questions or hypotheses. Record of success conducting research and scholarly activities, including publication in peer-reviewed journals and presentation at scientific conferences. Desired Qualifications Experience developing reproducible workflows (e.g., coding scripts compatible with the program R). Experience related to using citizen science and/or opportunistic data sources. Experience in wildlife ecology/ornithology. Salary, rewards, and benefits: Salary is commensurate with experience, $56,484 to $68,000 per year, and includes benefits. The successful candidate will also receive travel funds for a trip to collaborators in Albuquerque, NM. Annual salaries are subject to the Cornell University annual salary improvement program. Personnel will have the flexibility to work on a hybrid schedule with opportunities to work on-site and from home. The candidate’s availability to join the vibrant on-site community in Ithaca, NY is a plus, although fully remote work may be considered on a case-by-case basis within the U.S. International candidates must be willing to relocate to the Ithaca area. Benefits provided by Cornell include a broad range of comprehensive health care options, generous paid leave provisions: 3 weeks of vacation, 13 holidays (including end of year winter break), paid family leave, and superior retirement contributions. Additionally, Cornell provides access to professional development initiatives, wellness programs, and employee discounts with local and national retail brands. To apply: Please apply via Academic Jobs Online (https://academicjobsonline.org/ajo/jobs/27198). Qualified candidates should submit a short cover letter, curriculum vitae, contact information for three references, and a statement supporting diverse communities (this can be a stand-alone document (preferred) or the information can be embedded in other parts of the application materials) outlining how, through research, teaching, service, mentoring, extension, and/or outreach, the candidate has and will contribute to support Cornell’s historical mission of “any person … any study,” via the website. Applications will be reviewed as received, continuing until a suitable applicant is identified. The ideal start date for this position is Fall of 2024. CALS hiring range for this title is $56,484 to $68,000. College of Agriculture and Life Sciences Life. Changing. Cornell University is an innovative Ivy League and Land-grant university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose and contribute creative ideas to further the university's mission of teaching, discovery, and engagement. Cornell’s regional and global presence includes state-wide Cornell Cooperative Extension programs and offices in all counties and boroughs, global partnerships with institutions and communities engaged in life-changing research and education, the medical college’s campuses on the Upper East Side of Manhattan and Doha, Qatar, and the Cornell Tech campus on Roosevelt Island in the heart of New York City. Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law. Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information. University Job Title: Post Dr Assoc Job Family: Post Doc Other Level: No Grade - Annual Pay Rate Type: Salary Pay Range: $56,484.00 - $80,000.00 Remote Option Availability: Hybrid Remote Company: Contract College Contact Name: Denise Smith Job Titles and Pay Ranges: Non-Union Positions Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria: Prior relevant work or industry experience Education level to the extent education is relevant to the position Unique applicable skills Academic Discipline (faculty pay ranges reflects 9-month annual salary) To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator. Union Positions The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates. Current Employees: If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell. Online Submission Guidelines: Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by “dragging and dropping” them into the dropbox or by using the “upload” icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website. Employment Assistance: For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email mycareer@cornell.edu. If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at equity@cornell.edu. Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing mycareer@cornell.edu. Notice to Applicants: Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant. EEO Statement: Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law. Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply. 2024-02-22 Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students and staff impart an uncommon sense of larger purpose and contribute creative ideas to further the university's mission of teaching, discovery and engagement. With our main campus located in Ithaca, NY, Cornell's far-flung global presence includes the medical college's campuses on the Upper East Side of Manhattan and Doha, Qatar, as well as the Cornell Tech campus located on Roosevelt Island in the heart of New York City. We offer a rich array of services, programs and benefits to help employees advance in their career and enhance the quality of personal life, including employee wellness, workshops, childcare and adoption assistance, parental leave and flexible work options
Show more details...
via Jooble
posted_at: 13 days agoschedule_type: Full-time and Part-time
Responsibilities
• Preparation of waffle cones
• Packing of cones...
• General cleaning & washing
• Maintain high level of hygiene practices
Requirements
• High level of personal hygiene
• Follows instructions well
• Able to handle small kitchen equipment (training provided)
• Reliable & committed
Working Hours ( flexible timing)
• 11.30am to 4.30pm (5h)
• 1pm to 6pm (5h)
• 4.30pm to 9.30pm (5h)
• 2-day / 3-day / 4-day /
Responsibilities
• Preparation of waffle cones
• Packing of cones...
• General cleaning & washing
• Maintain high level of hygiene practices
Requirements
• High level of personal hygiene
• Follows instructions well
• Able to handle small kitchen equipment (training provided)
• Reliable & committed
Working Hours ( flexible timing)
• 11.30am to 4.30pm (5h)
• 1pm to 6pm (5h)
• 4.30pm to 9.30pm (5h)
• 2-day / 3-day / 4-day / 5-day work week
• Choice of weekday and/or weekend
• Permanent part-time position
Locations: East and Central Singapore
We delight in creating gelato of the finest quality, inspired by the botanical flavours of nature.
At Birds of Paradise Gelato Boutique, our values of Quality, Balance, Trust, Care, and Delight guide us in working towards our vision and mission.
Vision: To make the world a better place
Mission: Delight our customers, Nurture our staff, Contribute to community
Workplace: Across Singapore (East, Central, North Show more details...
• Preparation of waffle cones
• Packing of cones...
• General cleaning & washing
• Maintain high level of hygiene practices
Requirements
• High level of personal hygiene
• Follows instructions well
• Able to handle small kitchen equipment (training provided)
• Reliable & committed
Working Hours ( flexible timing)
• 11.30am to 4.30pm (5h)
• 1pm to 6pm (5h)
• 4.30pm to 9.30pm (5h)
• 2-day / 3-day / 4-day / 5-day work week
• Choice of weekday and/or weekend
• Permanent part-time position
Locations: East and Central Singapore
We delight in creating gelato of the finest quality, inspired by the botanical flavours of nature.
At Birds of Paradise Gelato Boutique, our values of Quality, Balance, Trust, Care, and Delight guide us in working towards our vision and mission.
Vision: To make the world a better place
Mission: Delight our customers, Nurture our staff, Contribute to community
Workplace: Across Singapore (East, Central, North Show more details...
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