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Newest job postings for bitdefender
via Bitdefender.csod.com
schedule_type: Full-time
About Bitdefender
Bitdefender is a...
cybersecurity leader delivering best-in-class threat prevention, detection, and
response solutions worldwide. Guardian over millions of consumer,
enterprise, and government environments, Bitdefender is one of the industry’s
most trusted experts for eliminating threats, protecting privacy, digital
identity and data, and enabling cyber resilience. With deep investments in
research and development, Bitdefender
About Bitdefender
Bitdefender is a...
cybersecurity leader delivering best-in-class threat prevention, detection, and
response solutions worldwide. Guardian over millions of consumer,
enterprise, and government environments, Bitdefender is one of the industry’s
most trusted experts for eliminating threats, protecting privacy, digital
identity and data, and enabling cyber resilience. With deep investments in
research and development, Bitdefender Labs discovers hundreds of new threats
each minute and validates billions of threat queries daily. The
company has pioneered breakthrough innovations in antimalware, IoT
security, behavioral analytics, and artificial intelligence and its technology
is licensed by more than 180 of the world’s most recognized technology brands.
Founded in 2001, Bitdefender has customers in 170+ countries with offices
around the world. For more information, visit https://www.bitdefender.com
About the Job
As the Director of Customer Success, your team and work will have high visibility. You will drive revenue growth, increased customer satisfaction metrics, and actionable insights and strongly advocate for the customer and your team. Your team will be responsible for scaling a top-performing sales ecosystem.
You will be evaluated and compensated based on the Customer Success team's performance, initiatives to grow the customer success function, and customer satisfaction metrics, such as Value Enhancement Score, Customer Effort Score, and Customer Satisfaction.
Responsibilities:
• Oversee a team responsible for crafting and enhancing customer journeys for the Bitdefender Business suite of products and services to ensure customer renewal and expansion.
• Ensure a seamless customer experience by coordinating cross-functional customer journeys and escalations with teams, including technical support, professional services, sales, product & engineering.
• Set performance targets for the customer success organization based on onboarding, deployment, adoption, health metrics, and retention, aligned to Bitdefender's strategy and metrics.
• Oversee the creation of enablement and skill set development for the customer success teams.
• Develop and drive execution of strategic projects to build and improve the organization, our metrics, our journeys, and our cross-functional collaboration processes.
• Maintain strong partnerships with Technical Support, Professional Services, Sales, and Product Management functions.
• Build and maintain customer health monitoring and reporting.
• Coordinate customer escalations and serve as escalation point upon request.
• Establish and nurture connections with key clients at the executive level to foster strong partnerships.
Requirements:
• You have at least ten years of customer-facing experience, with four years in management and global responsibilities.
• You have extensive experience in fast-paced environments and are comfortable making decisions driven by in-depth analysis of customer-facing KPIs.
• You have a go-to-market and post-sales commercial sales mindset and are comfortable managing and expanding customer relationships.
• You have a proven track record of leading the development of top-tier SaaS onboarding, deployment, and adoption journeys, resulting in higher renewal rates and product expansion.
• You are passionate about building teams with a growth mindset culture and adaptable to meet market and company requirements.
• You possess expertise in handling customer escalations and have prior experience in managing accounts and projects.
• You have exceptional communication skills and a collaborative mindset. The ideal candidate should be able to communicate effectively with team members and external stakeholders to ensure that customers are satisfied.
• You should also be able to work closely with colleagues from different departments to achieve common goals.
• You can listen actively, articulate ideas clearly, and provide constructive feedback, which is crucial in this role.
• The successful candidate should have a track record of building solid relationships with others and be able to adapt their communication style to suit different audiences.
Considered a plus:
• You have a minimum experience of 3-5 years in the cybersecurity industry.
• You hold a valid certification or have expired in the past three years for one of the following credentials: CISSP, CEH, OSCP, CompTIA Security+, Cisco CCNA Security, or similar.
Additional requirements for this role:
• Travel requirements: the candidate is open to occasional travel according to the need for strategic customer engagement and on-site Show more details...
Bitdefender is a...
cybersecurity leader delivering best-in-class threat prevention, detection, and
response solutions worldwide. Guardian over millions of consumer,
enterprise, and government environments, Bitdefender is one of the industry’s
most trusted experts for eliminating threats, protecting privacy, digital
identity and data, and enabling cyber resilience. With deep investments in
research and development, Bitdefender Labs discovers hundreds of new threats
each minute and validates billions of threat queries daily. The
company has pioneered breakthrough innovations in antimalware, IoT
security, behavioral analytics, and artificial intelligence and its technology
is licensed by more than 180 of the world’s most recognized technology brands.
Founded in 2001, Bitdefender has customers in 170+ countries with offices
around the world. For more information, visit https://www.bitdefender.com
About the Job
As the Director of Customer Success, your team and work will have high visibility. You will drive revenue growth, increased customer satisfaction metrics, and actionable insights and strongly advocate for the customer and your team. Your team will be responsible for scaling a top-performing sales ecosystem.
You will be evaluated and compensated based on the Customer Success team's performance, initiatives to grow the customer success function, and customer satisfaction metrics, such as Value Enhancement Score, Customer Effort Score, and Customer Satisfaction.
Responsibilities:
• Oversee a team responsible for crafting and enhancing customer journeys for the Bitdefender Business suite of products and services to ensure customer renewal and expansion.
• Ensure a seamless customer experience by coordinating cross-functional customer journeys and escalations with teams, including technical support, professional services, sales, product & engineering.
• Set performance targets for the customer success organization based on onboarding, deployment, adoption, health metrics, and retention, aligned to Bitdefender's strategy and metrics.
• Oversee the creation of enablement and skill set development for the customer success teams.
• Develop and drive execution of strategic projects to build and improve the organization, our metrics, our journeys, and our cross-functional collaboration processes.
• Maintain strong partnerships with Technical Support, Professional Services, Sales, and Product Management functions.
• Build and maintain customer health monitoring and reporting.
• Coordinate customer escalations and serve as escalation point upon request.
• Establish and nurture connections with key clients at the executive level to foster strong partnerships.
Requirements:
• You have at least ten years of customer-facing experience, with four years in management and global responsibilities.
• You have extensive experience in fast-paced environments and are comfortable making decisions driven by in-depth analysis of customer-facing KPIs.
• You have a go-to-market and post-sales commercial sales mindset and are comfortable managing and expanding customer relationships.
• You have a proven track record of leading the development of top-tier SaaS onboarding, deployment, and adoption journeys, resulting in higher renewal rates and product expansion.
• You are passionate about building teams with a growth mindset culture and adaptable to meet market and company requirements.
• You possess expertise in handling customer escalations and have prior experience in managing accounts and projects.
• You have exceptional communication skills and a collaborative mindset. The ideal candidate should be able to communicate effectively with team members and external stakeholders to ensure that customers are satisfied.
• You should also be able to work closely with colleagues from different departments to achieve common goals.
• You can listen actively, articulate ideas clearly, and provide constructive feedback, which is crucial in this role.
• The successful candidate should have a track record of building solid relationships with others and be able to adapt their communication style to suit different audiences.
Considered a plus:
• You have a minimum experience of 3-5 years in the cybersecurity industry.
• You hold a valid certification or have expired in the past three years for one of the following credentials: CISSP, CEH, OSCP, CompTIA Security+, Cisco CCNA Security, or similar.
Additional requirements for this role:
• Travel requirements: the candidate is open to occasional travel according to the need for strategic customer engagement and on-site Show more details...
via LinkedIn
posted_at: 17 days agoschedule_type: Full-time
#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us... in shaping the future of cybersecurity. Consistently
#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us... in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
About The Role
To support CrowdStrike’s global growth, we are seeking an Employee Experience Manager, to design, develop, measure, and evolve our Employee Experience journey. This person will help identify our biggest opportunities and craft strategies to deliver impactful solutions to retain and engage CrowdStrike employees. They will also develop the metrics to verify the success and business impact of initiatives.
At CrowdStrike, HR ensures the right people in the right place at the right time. We are an integral part of every business decision. We are the key to change, we empower people to influence issues, ensure that knowledge is shared, and create a can-do culture to deliver improved performance and assure the company’s growth and success. This position reports to the Director, Employee Experience.
What You’ll Do
• Using a data-driven approach, develop strategies across the entire lifecycle of the Employee Experience journey focusing on moments that matter
• Design, develop, implement and manage Employee Experience programs with a lens to amplify the moments that matter throughout the CrowdStrike employee experience
• Programs include but aren’t limited to: Anniversary and Recognition programs, Great Place to Work initiative, XLR8 (CrowdStrike’s annual innovation contest), Annual Holiday Programing, Employee Engagement and Pulse Surveys
• Oversee and lead cross-functional steering committees and working groups to align on key pillars while driving initiatives and changes across the organization at the executive level.
• Execute effective employee listening campaigns to ensure solutions are grounded by the voice of the employee
• Manage Employer of Choice programs and partner with key global stakeholders to analyze results and develop action planning recommendations
• Create ways to continue to amplify and embed our Core Values into employee programs; build employee connections; keeping employees informed, engaged, and inspired and ensuring employees feel heard, valued, respected and their work is impactful
• Apply innovative, employee-centric best practice approaches with the intent to positively affect employee engagement and set the standard in our industry for our global Employee Experience programs
• Identify continuous improvement, validation and automation opportunities using multiple data-driven approaches
• Develop engaging and informative employee communications and presentations designed to keep employees knowledgeable about Employee Experience programs
• Partner with Marketing, Creative and Brand team to develop program branding
• Build relationships with cross-functional stakeholders (Global HRBP, Total Rewards, IT, Talent Acquisition, People Operations and Services, L&D, and functional stakeholders) and lead with influence to help drive solutions across the business
• Other duties as assigned
What You’ll Need
• Bachelor's degree or equivalent years of professional experience coupled with 5 + years of experience delivering relevant experiences
• Experience using multiple feedback channels (qualitative and quantitative) to find opportunities, identify gaps, design solutions, and drive improvements
• Experience leading programs and projects in one or more of the following areas: employee experience, employee engagement, employee survey design, employee journey management, organizational development, human resources, design thinking
• Open, transparent leadership style with a strength in developing alignment across the organization and influencing at all levels
• Ability to make high quality decisions effectively and efficiently
• Excellent verbal and written communication skills, including presentation skills
• Must possess superior organizational skills and be able to prioritize and work simultaneously on several projects
• A team player who works cross functionally, acts with a sense of urgency and adapts to a fast-paced and ever-changing environment
Bonus Points
• MBA or Master's Degree in Human Resources, Communication, Learning Technology or Organizational Development
• People management experience directly leading a team of employees
• Experience with Employee Journey Mapping/Moments that Matter
• Technology industry experience is a plus
• Experience with Qualtrics
Benefits Of Working At CrowdStrike
• Remote-first culture
• Market leader in compensation and equity awards
• Competitive vacation and flexible working arrangements
• Comprehensive and inclusive health benefits
• Physical and mental wellness programs
• Paid parental leave, including adoption
• A variety of professional development and mentorship opportunities
• Offices with stocked kitchens when you need to fuel innovation and collaboration
We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact Recruiting@crowdstrike.com , for further assistance.
CrowdStrike participates in the E-Verify program.
Notice of E-Verify Participation
Right to Work
CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $95,000 - $155,000 per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location Show more details...
About The Role
To support CrowdStrike’s global growth, we are seeking an Employee Experience Manager, to design, develop, measure, and evolve our Employee Experience journey. This person will help identify our biggest opportunities and craft strategies to deliver impactful solutions to retain and engage CrowdStrike employees. They will also develop the metrics to verify the success and business impact of initiatives.
At CrowdStrike, HR ensures the right people in the right place at the right time. We are an integral part of every business decision. We are the key to change, we empower people to influence issues, ensure that knowledge is shared, and create a can-do culture to deliver improved performance and assure the company’s growth and success. This position reports to the Director, Employee Experience.
What You’ll Do
• Using a data-driven approach, develop strategies across the entire lifecycle of the Employee Experience journey focusing on moments that matter
• Design, develop, implement and manage Employee Experience programs with a lens to amplify the moments that matter throughout the CrowdStrike employee experience
• Programs include but aren’t limited to: Anniversary and Recognition programs, Great Place to Work initiative, XLR8 (CrowdStrike’s annual innovation contest), Annual Holiday Programing, Employee Engagement and Pulse Surveys
• Oversee and lead cross-functional steering committees and working groups to align on key pillars while driving initiatives and changes across the organization at the executive level.
• Execute effective employee listening campaigns to ensure solutions are grounded by the voice of the employee
• Manage Employer of Choice programs and partner with key global stakeholders to analyze results and develop action planning recommendations
• Create ways to continue to amplify and embed our Core Values into employee programs; build employee connections; keeping employees informed, engaged, and inspired and ensuring employees feel heard, valued, respected and their work is impactful
• Apply innovative, employee-centric best practice approaches with the intent to positively affect employee engagement and set the standard in our industry for our global Employee Experience programs
• Identify continuous improvement, validation and automation opportunities using multiple data-driven approaches
• Develop engaging and informative employee communications and presentations designed to keep employees knowledgeable about Employee Experience programs
• Partner with Marketing, Creative and Brand team to develop program branding
• Build relationships with cross-functional stakeholders (Global HRBP, Total Rewards, IT, Talent Acquisition, People Operations and Services, L&D, and functional stakeholders) and lead with influence to help drive solutions across the business
• Other duties as assigned
What You’ll Need
• Bachelor's degree or equivalent years of professional experience coupled with 5 + years of experience delivering relevant experiences
• Experience using multiple feedback channels (qualitative and quantitative) to find opportunities, identify gaps, design solutions, and drive improvements
• Experience leading programs and projects in one or more of the following areas: employee experience, employee engagement, employee survey design, employee journey management, organizational development, human resources, design thinking
• Open, transparent leadership style with a strength in developing alignment across the organization and influencing at all levels
• Ability to make high quality decisions effectively and efficiently
• Excellent verbal and written communication skills, including presentation skills
• Must possess superior organizational skills and be able to prioritize and work simultaneously on several projects
• A team player who works cross functionally, acts with a sense of urgency and adapts to a fast-paced and ever-changing environment
Bonus Points
• MBA or Master's Degree in Human Resources, Communication, Learning Technology or Organizational Development
• People management experience directly leading a team of employees
• Experience with Employee Journey Mapping/Moments that Matter
• Technology industry experience is a plus
• Experience with Qualtrics
Benefits Of Working At CrowdStrike
• Remote-first culture
• Market leader in compensation and equity awards
• Competitive vacation and flexible working arrangements
• Comprehensive and inclusive health benefits
• Physical and mental wellness programs
• Paid parental leave, including adoption
• A variety of professional development and mentorship opportunities
• Offices with stocked kitchens when you need to fuel innovation and collaboration
We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact Recruiting@crowdstrike.com , for further assistance.
CrowdStrike participates in the E-Verify program.
Notice of E-Verify Participation
Right to Work
CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $95,000 - $155,000 per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location Show more details...
via Getro.org Job Board
schedule_type: Full-time
Uptycs builds best-in-class cloud security products that leverage lightweight tools, built on open source software, to collect everything that can help detect, understand, and mitigate a wide variety of security problems. We run on laptops and cloud workloads, monitor Kubernetes and serverless containers, analyze AWS/GCP/Azure configuration and CloudTrail events, you name it. We feed it into a... cloud-based security analytics platform that provides
Uptycs builds best-in-class cloud security products that leverage lightweight tools, built on open source software, to collect everything that can help detect, understand, and mitigate a wide variety of security problems. We run on laptops and cloud workloads, monitor Kubernetes and serverless containers, analyze AWS/GCP/Azure configuration and CloudTrail events, you name it. We feed it into a... cloud-based security analytics platform that provides comprehensive visibility, threat detection, posture management, remediation, vulnerability management and compliance tracking. We analyze petabytes of data, process millions of events per second, and run a control plane that enables continuous scanning for vulnerabilities, misconfigurations, and APT malware on all major cloud providers and hundreds of thousands of macOS, Linux, and Windows endpoints.
Uptycs enables security professionals at companies such as Comcast, Flexport and Lookout to quickly prioritize, investigate, and respond to potential threats across a company's entire attack surface.
The IT Support Engineer will work closely with our Director of IT to understand, maintain, monitor, and implement IT systems primarily for employees in North America. They will be responsible for providing technical support, ensuring smooth technological operations, and handling assigned IT projects. Experience in a startup with a broad technical knowledge across macOS, Windows, and Ubuntu platforms is required.
What You'll Do:
• Assist in new-employee technology onboarding, including ordering, configuring, delivering, and training users on desktop systems (macOS, Windows, and Ubuntu platforms).
• Manage employee off-boarding, handling account deactivations or deletions, establishing email forwarding, and closing SaaS accounts as necessary.
• Configure desktop endpoint hardware from Apple, Lenovo, and Dell.
• Providing support for macOS, Windows, and Ubuntu platforms.
• Respond to IT trouble tickets submitted through Jira Service Desk, supporting users on all three platforms.
• Monitor and maintain the Ubiquiti wireless network in our Waltham, MA office.
• Manage and maintain our Verkada video surveillance platform.
• Implement a wireless display and video conferencing solution for our two conference rooms in Waltham.
• Learn and become an expert in using our own software platforms, including OSquery and OSquery Protect.
• Manage and maintain the full suite of IT tools, including Bitdefender Antivirus, Kandji MDM solution for macOS endpoints, SureMDM and Automox solutions for Windows and Linux endpoints, and Splashtop SOS Unlimited remote access solution, and 1Password corporate password manager software.
• Manage and maintain key corporate software and SaaS platforms, such as Microsoft Office 365, VPN access to the server farm, Cloudflare, Atlassian Jira, Confluence, and Service Desk.
• Collaborate with the Director of IT on the Endpoint Hardening project, which includes managing automated updates, auditing and remediating endpoint hygiene, and managing and remediating OS and third-party software vulnerabilities.
What We're Looking For:
• Bachelor's degree in Information Technology, Computer Science, Network Administration OR equivalent work experience.
• Minimum of 2 years' experience in information technology in a support engineering or computer help desk role.
• Administrative level knowledge of Google Workspace.
• Knowledge of SQL is a plus.
• Experience with other core technologies, including: Slack, TeamViewer, Splashtop, BitDefender AV, 1Password, MS Office 365, Jira, Confluence, Service Desk, and security best practices for Windows, macOS, and Ubuntu.
Uptycs is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status. Uptycs is a progressive and open-minded workplace where we do not tolerate discrimination or harassment in any form. If you are smart, passionate and good at what you do, come as you are Show more details...
Uptycs enables security professionals at companies such as Comcast, Flexport and Lookout to quickly prioritize, investigate, and respond to potential threats across a company's entire attack surface.
The IT Support Engineer will work closely with our Director of IT to understand, maintain, monitor, and implement IT systems primarily for employees in North America. They will be responsible for providing technical support, ensuring smooth technological operations, and handling assigned IT projects. Experience in a startup with a broad technical knowledge across macOS, Windows, and Ubuntu platforms is required.
What You'll Do:
• Assist in new-employee technology onboarding, including ordering, configuring, delivering, and training users on desktop systems (macOS, Windows, and Ubuntu platforms).
• Manage employee off-boarding, handling account deactivations or deletions, establishing email forwarding, and closing SaaS accounts as necessary.
• Configure desktop endpoint hardware from Apple, Lenovo, and Dell.
• Providing support for macOS, Windows, and Ubuntu platforms.
• Respond to IT trouble tickets submitted through Jira Service Desk, supporting users on all three platforms.
• Monitor and maintain the Ubiquiti wireless network in our Waltham, MA office.
• Manage and maintain our Verkada video surveillance platform.
• Implement a wireless display and video conferencing solution for our two conference rooms in Waltham.
• Learn and become an expert in using our own software platforms, including OSquery and OSquery Protect.
• Manage and maintain the full suite of IT tools, including Bitdefender Antivirus, Kandji MDM solution for macOS endpoints, SureMDM and Automox solutions for Windows and Linux endpoints, and Splashtop SOS Unlimited remote access solution, and 1Password corporate password manager software.
• Manage and maintain key corporate software and SaaS platforms, such as Microsoft Office 365, VPN access to the server farm, Cloudflare, Atlassian Jira, Confluence, and Service Desk.
• Collaborate with the Director of IT on the Endpoint Hardening project, which includes managing automated updates, auditing and remediating endpoint hygiene, and managing and remediating OS and third-party software vulnerabilities.
What We're Looking For:
• Bachelor's degree in Information Technology, Computer Science, Network Administration OR equivalent work experience.
• Minimum of 2 years' experience in information technology in a support engineering or computer help desk role.
• Administrative level knowledge of Google Workspace.
• Knowledge of SQL is a plus.
• Experience with other core technologies, including: Slack, TeamViewer, Splashtop, BitDefender AV, 1Password, MS Office 365, Jira, Confluence, Service Desk, and security best practices for Windows, macOS, and Ubuntu.
Uptycs is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status. Uptycs is a progressive and open-minded workplace where we do not tolerate discrimination or harassment in any form. If you are smart, passionate and good at what you do, come as you are Show more details...
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