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Blackboard Inc.
Blackboard.com is an online education platform used by universities, colleges, and other educational institutions throughout the world. It provides an easy-to-use and secure environment for teachers, students, and administrators to access course materials, assignments, grades, communication, and other learning-related activities. It also provides tools for digital learning and collaboration, such as discussion boards, blogs, journals, wikis, and more. With its cloud-based services, Blackboard.com makes it easy for teachers and students to access their courses and materials anytime, anywhere, on any device. It’s a great way to facilitate interactive learning and collaboration in the classroom.
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EncryptedSite is Encrypted
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CountryHosted in United States
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CityBoydton, Virginia
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Latitude\Longitude36.6534 / -78.375 Google Map
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Traffic rank#614 Site Rank
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Site age25 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
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FoundedJanuary 1997,Washington, D.C.,,,U.S.
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FoundersStephen Gilfus,Daniel Cane,Michael Chasen,Matthew Pittinsky
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HeadquartersReston, VA,U.S.
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Number of locations18
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Key peopleWilliam L. Ballhaus,(CEO)
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Number of employees3,000 (2012)
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ParentProvidence Equity Partners
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Area servedWorldwide
Traffic rank
#614
#614
Site age
25 yrs
25 yrs
Location
United States
United States
Popular Questions for Blackboard Inc.
Newest job postings for Blackboard Inc.
via Simplify
posted_at: 2 days agoschedule_type: Full-time
Description
Manager, IT End User Support...
Boca Raton, FL
The Opportunity:
Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.
We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed
Description
Manager, IT End User Support...
Boca Raton, FL
The Opportunity:
Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.
We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.
For more information about Anthology and our career opportunities, please visitwww.anthology.com.
The Manager of IT End User Support will oversee the technical support, service operations, customer satisfaction, and other functions of the IT End User Support team. This position will be a large part of the professional face of IT and must have a very high focus on customer service and desire for helping people.
Primary responsibilities will include:
Supervisory responsibilities:
• Hiring, training, and mentoring IT End User Services staff
• Organizing and overseeing the schedules of IT End User Services staff
• Providing constructive and timely performance evaluations
• Tracking and maintaining customer satisfaction goals across team
Other responsibilities:
• Providing in-office executive support in Boca Raton, Florida
• Assisting with supporting large scale events or meetings, both in person and virtual
• Assistingwith video recording and live demos, both in person and virtual
• Assessing the technical needs of staff or clients
• Establishing and maintaining strong relationships across teams and with staff/clients
• Upholding high standards of customer success with timely adherence to departmental SLAs
• Measuring customer service satisfaction levels
• Managing and upholding the troubleshooting escalation process
• Owning and ensuring Hardware Asset inventories are consistent and accurate
• Tracking software installation and licensing allocations
• Assisting with IT equipment sourcing and budgeting
• Identifying gaps in the support process and amending accordingly
The Candidate:
Required skills/qualifications:
• Bachelor’s degree in Computer Science or related field
• At least 5 years of related experience
• Hyper focused on user experience and customer satisfaction
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent communication skills, both written and oral
• Strong analytical and problem-solving skills
• Strong supervisory and leadership skills
• Thorough understanding of the latest and ever evolving technology, software, and hardware
• Proficient knowledge of the Microsoft Office and 365 environment
• Proficient with or able to quickly learn the software and applications used in the organization and the industry
Preferred skills/qualifications:
• One or more years in a supervisory role in a related field
Physical requirements:
• Must be able to lift 25 pounds
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time.
Anthologyis an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor Show more details...
Manager, IT End User Support...
Boca Raton, FL
The Opportunity:
Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.
We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.
For more information about Anthology and our career opportunities, please visitwww.anthology.com.
The Manager of IT End User Support will oversee the technical support, service operations, customer satisfaction, and other functions of the IT End User Support team. This position will be a large part of the professional face of IT and must have a very high focus on customer service and desire for helping people.
Primary responsibilities will include:
Supervisory responsibilities:
• Hiring, training, and mentoring IT End User Services staff
• Organizing and overseeing the schedules of IT End User Services staff
• Providing constructive and timely performance evaluations
• Tracking and maintaining customer satisfaction goals across team
Other responsibilities:
• Providing in-office executive support in Boca Raton, Florida
• Assisting with supporting large scale events or meetings, both in person and virtual
• Assistingwith video recording and live demos, both in person and virtual
• Assessing the technical needs of staff or clients
• Establishing and maintaining strong relationships across teams and with staff/clients
• Upholding high standards of customer success with timely adherence to departmental SLAs
• Measuring customer service satisfaction levels
• Managing and upholding the troubleshooting escalation process
• Owning and ensuring Hardware Asset inventories are consistent and accurate
• Tracking software installation and licensing allocations
• Assisting with IT equipment sourcing and budgeting
• Identifying gaps in the support process and amending accordingly
The Candidate:
Required skills/qualifications:
• Bachelor’s degree in Computer Science or related field
• At least 5 years of related experience
• Hyper focused on user experience and customer satisfaction
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent communication skills, both written and oral
• Strong analytical and problem-solving skills
• Strong supervisory and leadership skills
• Thorough understanding of the latest and ever evolving technology, software, and hardware
• Proficient knowledge of the Microsoft Office and 365 environment
• Proficient with or able to quickly learn the software and applications used in the organization and the industry
Preferred skills/qualifications:
• One or more years in a supervisory role in a related field
Physical requirements:
• Must be able to lift 25 pounds
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time.
Anthologyis an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor Show more details...
via Columbus, OH - Geebo
posted_at: 6 days agoschedule_type: Full-timesalary: 20–28 an hour
Recently combined with Anthology, Blackboard offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. The company's mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion,
Recently combined with Anthology, Blackboard offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. The company's mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. For more information about our company and career opportunities, please visit www.blackboard.com . The Web Developer reports to the Senior Manager of Creative Services and is responsible for hand-coding HTML, CSS, JavaScript/jQuery, mobile-compliant websites, and social applications that meet the needs of the client. Specific responsibilities will include:
Slicing Adobe Photoshop, Illustrator, and XD files into various graphical image files for... use on a website and translating imagery into appropriate coding Developing websites that are fully accessible based on the recommendations of the W3C WCAG 2.0 and are compliant against the applicable requirements of Section 508 of the Rehabilitation Act of 1973 as Amended in 1998 Developing reusable performance optimized front-end (HTML5, CSS3, and JS) for websites using a CMS and is a resource for improvements Carrying out QA process, performance optimization, and support on front end coding with the objective of decreasing support requests and improving processes Effectively communicating with clients and internal team members on project phases, goals, and completion dates Developing/using internal resources or identifying external resources to create quality solutions that result in positive outcomes Independently interacting with clients and providing guidance to others in this area to gain client trust and develop relationships Maintaining a strong knowledge of K-12 web industry Participating in mentoring of new team members Being responsible for the quality of each development solution Updating 3rd party project management programs as well as using sound communication skills to keep clients and coworkers up to date on projects Implementing the standards, processes, or procedures currently maintained for the Creative Services Team Troubleshooting and resolving support issues through code or process improvement Maintaining a thorough understanding of Blackboard's Web Community Manager and associated K12 products and services Maintaining high individual performance in areas of revenue, utilization, and project efficiency with a focus on scope control Representing Blackboard in a professional capacity both internally and externally The Candidate:
Required skill/
Qualifications:
Minimum 2 years of prior relevant experience and/or a strong development portfolio and educational background Bachelor's degree or equivalent experience Strong hand coding of both semantic, efficient, standards compliant HTML5, CSS3 and JavaScript/jQuery code Strong ability to hand-code unobtrusive, optimized DOM scripting Possess a keen eye regarding a high level of detail and demonstrate pixel-perfect design across various web browsers Possess a solid foundation in the use of Adobe Photoshop, Illustrator, and XD Strong written and oral communications skills Accustomed to working on multiple complex projects simultaneously and maintaining a high quality of work Encourages passion and excitement in peers Passion and enthusiasm for web development and technology industry Preferred skills/
Qualifications:
Understanding of the education market Demonstrated ability to develop solutions for accessibility based on the W3C WCAG 2.0 AA standards and Section 508 guidelines Interest in or skills associated with responsive web design This job description is not designed to contain a comprehensive listing of all activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Salary Range:
$80K -- $100K
Minimum Qualification
Software DevelopmentEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
Slicing Adobe Photoshop, Illustrator, and XD files into various graphical image files for... use on a website and translating imagery into appropriate coding Developing websites that are fully accessible based on the recommendations of the W3C WCAG 2.0 and are compliant against the applicable requirements of Section 508 of the Rehabilitation Act of 1973 as Amended in 1998 Developing reusable performance optimized front-end (HTML5, CSS3, and JS) for websites using a CMS and is a resource for improvements Carrying out QA process, performance optimization, and support on front end coding with the objective of decreasing support requests and improving processes Effectively communicating with clients and internal team members on project phases, goals, and completion dates Developing/using internal resources or identifying external resources to create quality solutions that result in positive outcomes Independently interacting with clients and providing guidance to others in this area to gain client trust and develop relationships Maintaining a strong knowledge of K-12 web industry Participating in mentoring of new team members Being responsible for the quality of each development solution Updating 3rd party project management programs as well as using sound communication skills to keep clients and coworkers up to date on projects Implementing the standards, processes, or procedures currently maintained for the Creative Services Team Troubleshooting and resolving support issues through code or process improvement Maintaining a thorough understanding of Blackboard's Web Community Manager and associated K12 products and services Maintaining high individual performance in areas of revenue, utilization, and project efficiency with a focus on scope control Representing Blackboard in a professional capacity both internally and externally The Candidate:
Required skill/
Qualifications:
Minimum 2 years of prior relevant experience and/or a strong development portfolio and educational background Bachelor's degree or equivalent experience Strong hand coding of both semantic, efficient, standards compliant HTML5, CSS3 and JavaScript/jQuery code Strong ability to hand-code unobtrusive, optimized DOM scripting Possess a keen eye regarding a high level of detail and demonstrate pixel-perfect design across various web browsers Possess a solid foundation in the use of Adobe Photoshop, Illustrator, and XD Strong written and oral communications skills Accustomed to working on multiple complex projects simultaneously and maintaining a high quality of work Encourages passion and excitement in peers Passion and enthusiasm for web development and technology industry Preferred skills/
Qualifications:
Understanding of the education market Demonstrated ability to develop solutions for accessibility based on the W3C WCAG 2.0 AA standards and Section 508 guidelines Interest in or skills associated with responsive web design This job description is not designed to contain a comprehensive listing of all activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Salary Range:
$80K -- $100K
Minimum Qualification
Software DevelopmentEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
via CareerBuilder
posted_at: 4 days agoschedule_type: Full-time
Description
IT Support Technician...
Reston, VA
The Opportunity:
Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.
We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making
Description
IT Support Technician...
Reston, VA
The Opportunity:
Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.
We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.
For more information about Anthology and our career opportunities, please visit www.anthology.com.
The Anthology Corporate IT Team is focused on supporting End User Hardware and Software. This position will be primarily focused on Troubleshooting Software and Hardware for End Users.
A successful candidate will be responsible for staying current with, learning, and applying new technologies as well as applying existing knowledge to ensure system reliability. This person will be highly motivated, and Customer Service focused.
Primary responsibilities will include:
• Troubleshooting a broad range of issues common on desktop computers
• Troubleshooting Software and Hardware for End Users
• Analyzing documentation and providing recommendations for improvements to documentation
• Reviewing support tickets and other data to determine depth and breadth of troubleshooting
The Candidate:
Required skills/qualifications:
• Familiarity with desktop computer troubleshooting skills; ability to solve problems and determine root cause of issues
• At least 6 months of IT Helpdesk Support/Troubleshooting experience
• Windows experience
• Knowledge of PC Imaging Software
• Available to work 2nd shift hours
• Ability to work in a fast-paced environment
• Effective handling of multiple critical client support situations and ability to effectively communicate with senior management
• Ability to troubleshoot technical problems and demonstrate problem solving and resourcefulness in obtaining information
• Ability to quickly assimilate complex problems and develop a resolution strategy
• Ability to manage multiple tasks at one time
• Attention to detail
• Ability to adapt to change
• Ability to manage stress appropriately
Preferred skills/qualifications:
• Mac and Linux experience
• Microsoft Certified or other technical certification
• Associate's degree in MIS/Computer Science or equivalent experience
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
This position is not available for candidates residing in the following states/cities: CO, CA, WA, NYC
#LI-Remote Show more details...
IT Support Technician...
Reston, VA
The Opportunity:
Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.
We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.
For more information about Anthology and our career opportunities, please visit www.anthology.com.
The Anthology Corporate IT Team is focused on supporting End User Hardware and Software. This position will be primarily focused on Troubleshooting Software and Hardware for End Users.
A successful candidate will be responsible for staying current with, learning, and applying new technologies as well as applying existing knowledge to ensure system reliability. This person will be highly motivated, and Customer Service focused.
Primary responsibilities will include:
• Troubleshooting a broad range of issues common on desktop computers
• Troubleshooting Software and Hardware for End Users
• Analyzing documentation and providing recommendations for improvements to documentation
• Reviewing support tickets and other data to determine depth and breadth of troubleshooting
The Candidate:
Required skills/qualifications:
• Familiarity with desktop computer troubleshooting skills; ability to solve problems and determine root cause of issues
• At least 6 months of IT Helpdesk Support/Troubleshooting experience
• Windows experience
• Knowledge of PC Imaging Software
• Available to work 2nd shift hours
• Ability to work in a fast-paced environment
• Effective handling of multiple critical client support situations and ability to effectively communicate with senior management
• Ability to troubleshoot technical problems and demonstrate problem solving and resourcefulness in obtaining information
• Ability to quickly assimilate complex problems and develop a resolution strategy
• Ability to manage multiple tasks at one time
• Attention to detail
• Ability to adapt to change
• Ability to manage stress appropriately
Preferred skills/qualifications:
• Mac and Linux experience
• Microsoft Certified or other technical certification
• Associate's degree in MIS/Computer Science or equivalent experience
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
This position is not available for candidates residing in the following states/cities: CO, CA, WA, NYC
#LI-Remote Show more details...
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