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Most recent job postings at BMC Software
via BMC Software | Careers
schedule_type: Full-time
Are you unstoppable? #unstoppable
We’re now hiring an Associate Business Development Representative to join our team.. This is your opportunity to pursue a successful and rewarding career in software sales...
What do the analysts say?
We can talk about being best in class, but it means much more when you hear it from unbiased third parties. Gartner and Forrester continually place us ahead of our primary competitors.
The Role
The people within
Are you unstoppable? #unstoppable
We’re now hiring an Associate Business Development Representative to join our team.. This is your opportunity to pursue a successful and rewarding career in software sales...
What do the analysts say?
We can talk about being best in class, but it means much more when you hear it from unbiased third parties. Gartner and Forrester continually place us ahead of our primary competitors.
The Role
The people within the ISD (Inside Sales Department) at BMC Software are responsible for driving quality opportunities into the pipeline that result in incremental revenue across all supported segments and product lines. It's a critical role for the success of the larger sales organization and a great place to start a career in software sales.
• A BDR (Business Development Representative) at BMC Software is responsible for the generation and assignment of high-quality opportunities to the Field Sales Organization.
• A disciplined, programmatic approach to campaign-based pipeline generation and Marketing Sales Ready Lead (SRL) qualification.
• Collaborate with Field Sales Teams on territory and account-based sales plans - a joint plan for success.
• Develop new opportunities and activities at high levels with set territory/vertical.
• Prospecting at C-level, VP and Director Levels.
• Continuously develop sales and technology skills by leveraging ISD strategic enablement curriculum.
The Experience You’ll Bring
• Proven track record of accomplishments and over-achievement of goals
• University degree or relevant experience
• Outbound sales experience in a corporate environment preferred
• Highly competitive streak, while still being a strong team player
• Demonstrate excellent interpersonal skills
• Ambitious and driven to succeed in sales
• Excellent communication skills, both written and verbal
• Proficiency in Microsoft office; Salesforce.com experience desirable
The Experience We Offer
• During the past three years, we have maintained strong and stable financials.
• We hire the best performers in every area -- people who are the perfect blend of competitive and supportive to help you succeed in your career. Then we train them to bring their A game.
• We have a commission plan designed for high performers, with all the perks you’d expect and some that will surprise you.
• We want our people to be the best in their fields, and we offer unbeatable training and growth opportunities.
• We’re a meritocracy, and we offer promotion opportunities based on performance, not politics.
• We give our employees outstanding benefits that allow you to make strategic choices for you and your family.
• Multi-Cultural working environment: Work with the best people in the industry from multiple cultures.
• A dynamic & fun working environment.
• Great team spirit Show more details...
We’re now hiring an Associate Business Development Representative to join our team.. This is your opportunity to pursue a successful and rewarding career in software sales...
What do the analysts say?
We can talk about being best in class, but it means much more when you hear it from unbiased third parties. Gartner and Forrester continually place us ahead of our primary competitors.
The Role
The people within the ISD (Inside Sales Department) at BMC Software are responsible for driving quality opportunities into the pipeline that result in incremental revenue across all supported segments and product lines. It's a critical role for the success of the larger sales organization and a great place to start a career in software sales.
• A BDR (Business Development Representative) at BMC Software is responsible for the generation and assignment of high-quality opportunities to the Field Sales Organization.
• A disciplined, programmatic approach to campaign-based pipeline generation and Marketing Sales Ready Lead (SRL) qualification.
• Collaborate with Field Sales Teams on territory and account-based sales plans - a joint plan for success.
• Develop new opportunities and activities at high levels with set territory/vertical.
• Prospecting at C-level, VP and Director Levels.
• Continuously develop sales and technology skills by leveraging ISD strategic enablement curriculum.
The Experience You’ll Bring
• Proven track record of accomplishments and over-achievement of goals
• University degree or relevant experience
• Outbound sales experience in a corporate environment preferred
• Highly competitive streak, while still being a strong team player
• Demonstrate excellent interpersonal skills
• Ambitious and driven to succeed in sales
• Excellent communication skills, both written and verbal
• Proficiency in Microsoft office; Salesforce.com experience desirable
The Experience We Offer
• During the past three years, we have maintained strong and stable financials.
• We hire the best performers in every area -- people who are the perfect blend of competitive and supportive to help you succeed in your career. Then we train them to bring their A game.
• We have a commission plan designed for high performers, with all the perks you’d expect and some that will surprise you.
• We want our people to be the best in their fields, and we offer unbeatable training and growth opportunities.
• We’re a meritocracy, and we offer promotion opportunities based on performance, not politics.
• We give our employees outstanding benefits that allow you to make strategic choices for you and your family.
• Multi-Cultural working environment: Work with the best people in the industry from multiple cultures.
• A dynamic & fun working environment.
• Great team spirit Show more details...
via Avature
schedule_type: Full-time
Succeed at BMC!
At BMC, transformation is everything. It’s how we bring IT to life for more than 20,000 customers worldwide—82% of the Fortune 500 to be exact. It’s what energizes our more than 6,000 employees to bring meaningful change to businesses and lives, especially their own. We’re not new to the world of IT management solutions and services, but our attitude is. We have the clout of... proven market leadership. But we also have the
Succeed at BMC!
At BMC, transformation is everything. It’s how we bring IT to life for more than 20,000 customers worldwide—82% of the Fortune 500 to be exact. It’s what energizes our more than 6,000 employees to bring meaningful change to businesses and lives, especially their own. We’re not new to the world of IT management solutions and services, but our attitude is. We have the clout of... proven market leadership. But we also have the energy, optimism, opportunities, and private financial backing that makes us feel—and act—more like a start-up that knows no limits. For you, that means the chance to do more and be more—not only making incredible things happen with technology but also reinventing the BMC business right now. A career that expands your mind and your horizons. Peers who inspire you, drive you, support you, and make you laugh out loud. An environment that fosters individuality and personal growth. All at a company that is committed to leading the industry in the delivery of digital services for business transformation. That’s BMC!
“BMC allows and encourages me to be the best sales professional I can be—providing leadership and support for not only the sales process, but for individual growth. It’s a fast-paced, rewarding environment that leverages my capabilities and rewards my successes.”
The Inside Sales Representative role is responsible for selling a unique enterprise level software solution to Senior Level Management, prospecting over the phone and closing revenue. This is a Prime Inside Sales opportunity to own the full sales target and run the entire sales process.
The Experience We Offer:
• Full Sales Process execution
• Manage daily business development to research and identify and qualify new prospects to drive revenue attainment.
• Develop and manage a detailed territory plan quarter on quarter
• Experience in Forecast accuracy
• Lead generation - meet targets/ pipeline generation
• Develops pipeline of new opportunities while closing existing opportunities
• Understand complex customer requirements both at a technical and business level
• Existing customers and new logos
• Assist with Weekly Sales updates and next steps as required
• Manage the entire sales cycle from pipeline generation to the closing of revenue
• Lead Generation primarily through telephone efforts and targeted campaigns as directed by the team
• Drive the collaboration between Partners and BMC
• Multi-cultural working environment: Work with the best people in the industry from multiple cultures
• Career development: We invest in our people. We offer continued coaching and development opportunities
• Compensation & Benefits: We substantially reward over-achievement with a great basic salary and benefits
• A dynamic & fun working environment
Ideal Qualities We Seek:
• We are looking for a driven and ambitious individual that ideally comes from a similar background.
• Demonstrate excellent communication and interpersonal skills.
• An understanding of hardware & software
• Experience selling Enterprise Solutions
• Expand account relationships to ensure long term value realization of BMC product.
• Qualify, generate, and execute on opportunities that provide profitable revenue to BMC.
• Build an effective pipeline and execute on each phase of the Value Selling process.
• Articulate a vision that resonates with the customers and demonstrates value.
• Use two-sided discovery to uncover the key drivers of value for the customer.
• Utilize sales best practices, industry trends & market knowledge in a repeatable sales process.
The Experience You’ll Bring
• 3+ years working in an Inside sales experience; Software / IT industry preferred
• C+ level negotiating skills is an advantage
• Salesforce CRM experience
• Bachelors degree or relevant experience
• We want ambitious people to join our growing team
• Experience at Objection Handling
• Negotiation skills
• Experience with Strategic Selling
• Proven success in penetrating new markets/verticals and developing new business
#LIREMOTE Show more details...
At BMC, transformation is everything. It’s how we bring IT to life for more than 20,000 customers worldwide—82% of the Fortune 500 to be exact. It’s what energizes our more than 6,000 employees to bring meaningful change to businesses and lives, especially their own. We’re not new to the world of IT management solutions and services, but our attitude is. We have the clout of... proven market leadership. But we also have the energy, optimism, opportunities, and private financial backing that makes us feel—and act—more like a start-up that knows no limits. For you, that means the chance to do more and be more—not only making incredible things happen with technology but also reinventing the BMC business right now. A career that expands your mind and your horizons. Peers who inspire you, drive you, support you, and make you laugh out loud. An environment that fosters individuality and personal growth. All at a company that is committed to leading the industry in the delivery of digital services for business transformation. That’s BMC!
“BMC allows and encourages me to be the best sales professional I can be—providing leadership and support for not only the sales process, but for individual growth. It’s a fast-paced, rewarding environment that leverages my capabilities and rewards my successes.”
The Inside Sales Representative role is responsible for selling a unique enterprise level software solution to Senior Level Management, prospecting over the phone and closing revenue. This is a Prime Inside Sales opportunity to own the full sales target and run the entire sales process.
The Experience We Offer:
• Full Sales Process execution
• Manage daily business development to research and identify and qualify new prospects to drive revenue attainment.
• Develop and manage a detailed territory plan quarter on quarter
• Experience in Forecast accuracy
• Lead generation - meet targets/ pipeline generation
• Develops pipeline of new opportunities while closing existing opportunities
• Understand complex customer requirements both at a technical and business level
• Existing customers and new logos
• Assist with Weekly Sales updates and next steps as required
• Manage the entire sales cycle from pipeline generation to the closing of revenue
• Lead Generation primarily through telephone efforts and targeted campaigns as directed by the team
• Drive the collaboration between Partners and BMC
• Multi-cultural working environment: Work with the best people in the industry from multiple cultures
• Career development: We invest in our people. We offer continued coaching and development opportunities
• Compensation & Benefits: We substantially reward over-achievement with a great basic salary and benefits
• A dynamic & fun working environment
Ideal Qualities We Seek:
• We are looking for a driven and ambitious individual that ideally comes from a similar background.
• Demonstrate excellent communication and interpersonal skills.
• An understanding of hardware & software
• Experience selling Enterprise Solutions
• Expand account relationships to ensure long term value realization of BMC product.
• Qualify, generate, and execute on opportunities that provide profitable revenue to BMC.
• Build an effective pipeline and execute on each phase of the Value Selling process.
• Articulate a vision that resonates with the customers and demonstrates value.
• Use two-sided discovery to uncover the key drivers of value for the customer.
• Utilize sales best practices, industry trends & market knowledge in a repeatable sales process.
The Experience You’ll Bring
• 3+ years working in an Inside sales experience; Software / IT industry preferred
• C+ level negotiating skills is an advantage
• Salesforce CRM experience
• Bachelors degree or relevant experience
• We want ambitious people to join our growing team
• Experience at Objection Handling
• Negotiation skills
• Experience with Strategic Selling
• Proven success in penetrating new markets/verticals and developing new business
#LIREMOTE Show more details...
via Avature
schedule_type: Full-time
BMC Is looking for a Principal / Staff Engineer to join our Innovation Labs team. The individual will be responsible for developing solutions that focus on innovation and will ultimately help to solve some of our customers biggest problem’s that they’re facing. This is a technical leadership role as you will me mentoring a team of 4-6 people and helping decide the technology that we use!
The... ideal candidate should have these characteristics:
•
BMC Is looking for a Principal / Staff Engineer to join our Innovation Labs team. The individual will be responsible for developing solutions that focus on innovation and will ultimately help to solve some of our customers biggest problem’s that they’re facing. This is a technical leadership role as you will me mentoring a team of 4-6 people and helping decide the technology that we use!
The... ideal candidate should have these characteristics:
• Self-starter that requires minimal oversight yet demonstrates consistent involvement with flexibility and good follow-through skills.
• Embraces change and works well in a fluid environment
• Ability to operate and communicate at all business levels
• Expects, requires and demonstrates continuous innovation
• Ability to think big and to inspire passion in others
What the role will be doing
• Designing, implementing and maintaining start-up style software for the Innovation Labs
• Working closely with product managers and the wider Innovation Labs team to understand requirements, present options and design solutions.
• Work with a distributed development team to perform requirements analysis, write design documents, design, develop and test software development projects.
• Mentor and train junior developers, perform design and code reviews.
• Analyze and present clearly the status of projects or issues along with risks and options to the stakeholders.
The experience we look for
• Significant experience in software development, preferably enterprise software.
• Senior level knowledge in in either Java or Golang.
• Ideally you will have had some experience with other languages such as Node.js / Python / Scala.
• Experience in developing microservice architecture.
• Experience with relational SQL and NoSQL databases
• Strong experience with web services and REST API technologies.
• 4 years+ Cloud knowledge (AWS / Azure / GCP)
• Strong experience using source control tools like Github and build tools like Jenkins and Maven.
Nice to have experience
• Highly desirable experience working on cloud native architecture including microservices, containers, CI/CD.
• Understanding of Kafka message queue and integration technologies
• Working knowledge of using containers like Docker, orchestration technologies like Kubernetes, and Kubernetes package managers like Helm.
#LI-BS1 Show more details...
The... ideal candidate should have these characteristics:
• Self-starter that requires minimal oversight yet demonstrates consistent involvement with flexibility and good follow-through skills.
• Embraces change and works well in a fluid environment
• Ability to operate and communicate at all business levels
• Expects, requires and demonstrates continuous innovation
• Ability to think big and to inspire passion in others
What the role will be doing
• Designing, implementing and maintaining start-up style software for the Innovation Labs
• Working closely with product managers and the wider Innovation Labs team to understand requirements, present options and design solutions.
• Work with a distributed development team to perform requirements analysis, write design documents, design, develop and test software development projects.
• Mentor and train junior developers, perform design and code reviews.
• Analyze and present clearly the status of projects or issues along with risks and options to the stakeholders.
The experience we look for
• Significant experience in software development, preferably enterprise software.
• Senior level knowledge in in either Java or Golang.
• Ideally you will have had some experience with other languages such as Node.js / Python / Scala.
• Experience in developing microservice architecture.
• Experience with relational SQL and NoSQL databases
• Strong experience with web services and REST API technologies.
• 4 years+ Cloud knowledge (AWS / Azure / GCP)
• Strong experience using source control tools like Github and build tools like Jenkins and Maven.
Nice to have experience
• Highly desirable experience working on cloud native architecture including microservices, containers, CI/CD.
• Understanding of Kafka message queue and integration technologies
• Working knowledge of using containers like Docker, orchestration technologies like Kubernetes, and Kubernetes package managers like Helm.
#LI-BS1 Show more details...
via Avature
schedule_type: Full-time
The BMC Innovation Labs brings together customers, partners, and employees to accelerate the development of new and relevant solutions that create value. Think of a start up type environment with the backing of a $2BN enterprise firm working on incubation style projects!
In this team you will help to foster innovation by creating spaces for experimentation, advance ideas that generate disruptive... technologies and accelerating prototyping and development
The BMC Innovation Labs brings together customers, partners, and employees to accelerate the development of new and relevant solutions that create value. Think of a start up type environment with the backing of a $2BN enterprise firm working on incubation style projects!
In this team you will help to foster innovation by creating spaces for experimentation, advance ideas that generate disruptive... technologies and accelerating prototyping and development of new capabilities.
The team have worked on some fascinating projects to date including Edge / IoT, Augmented Reality and AIOps to name a few.
About the role
BMC Innovation Labs is looking for a Lead Backend Engineer to join our team. In this role, you will be working as part of a small agile development team and will be responsible for the development of these innovation style projects. Regardless of seniority, you will play a key role and will be able to have a large influence on the direction that the product takes.
You will be a self starter, this is important as it is a small team and you will often wear many hats. We will support you throughout your journey with us but the people that do the best will take the initiative.
About the ideal candidate
You should come from a software engineering background and will have been hands on with a few of the following languages: Java, Golang, Node.js, Python, Scala. We don’t take a one language fits all approach, we relish engineers that believe each language has their own strengths and will use them accordingly (we share the right tool for the right job mentality).
Most importantly, we don’t need you to know everything. If you feel you have a good foundation and are willing and open to learning new skills – we will provide you that platform.
Requirements
Must haves:
• Demonstrable experience working with at least two of the following languages: Java / Golang / Node.js / Python / Scala.
• Experience building RESTful APIs
• Demonstrable experience building microservice architecture.
• Strong experience with relational and nonrelational databases.
Nice to haves:
• Cloud experience (with AWS / Google Cloud / Azure)
• CI/CD Knowledge
• Understanding of Kafka message queue and integration technologies
• Working knowledge of using containers like Docker, orchestration technologies like Kubernetes, and Kubernetes package managers like Helm.
Application Process
• The 1st stage will be an informal chat with the recruiter, it will last around 30 minutes or so and go through what you are looking for, what the role is, what the team does etc. It’s your chance to find our more about us.
• The 2nd stage will be a technical stage with one of our Architects / Leads, this will last around 45 minutes or so and will be conversational (no whiteboards / coding exercises).
• The final stages will be with our VPs and will touch more on motivations / your innovation mindset as well as giving you the last bit of details about the upcoming projects / answering any other questions that you might have
This role will be based in Santa Clara but will be part remote (when the office reopens).
Please apply now to find out more or email ben_stokes@bmc.com to find out more.
#LI-BS1 Show more details...
In this team you will help to foster innovation by creating spaces for experimentation, advance ideas that generate disruptive... technologies and accelerating prototyping and development of new capabilities.
The team have worked on some fascinating projects to date including Edge / IoT, Augmented Reality and AIOps to name a few.
About the role
BMC Innovation Labs is looking for a Lead Backend Engineer to join our team. In this role, you will be working as part of a small agile development team and will be responsible for the development of these innovation style projects. Regardless of seniority, you will play a key role and will be able to have a large influence on the direction that the product takes.
You will be a self starter, this is important as it is a small team and you will often wear many hats. We will support you throughout your journey with us but the people that do the best will take the initiative.
About the ideal candidate
You should come from a software engineering background and will have been hands on with a few of the following languages: Java, Golang, Node.js, Python, Scala. We don’t take a one language fits all approach, we relish engineers that believe each language has their own strengths and will use them accordingly (we share the right tool for the right job mentality).
Most importantly, we don’t need you to know everything. If you feel you have a good foundation and are willing and open to learning new skills – we will provide you that platform.
Requirements
Must haves:
• Demonstrable experience working with at least two of the following languages: Java / Golang / Node.js / Python / Scala.
• Experience building RESTful APIs
• Demonstrable experience building microservice architecture.
• Strong experience with relational and nonrelational databases.
Nice to haves:
• Cloud experience (with AWS / Google Cloud / Azure)
• CI/CD Knowledge
• Understanding of Kafka message queue and integration technologies
• Working knowledge of using containers like Docker, orchestration technologies like Kubernetes, and Kubernetes package managers like Helm.
Application Process
• The 1st stage will be an informal chat with the recruiter, it will last around 30 minutes or so and go through what you are looking for, what the role is, what the team does etc. It’s your chance to find our more about us.
• The 2nd stage will be a technical stage with one of our Architects / Leads, this will last around 45 minutes or so and will be conversational (no whiteboards / coding exercises).
• The final stages will be with our VPs and will touch more on motivations / your innovation mindset as well as giving you the last bit of details about the upcoming projects / answering any other questions that you might have
This role will be based in Santa Clara but will be part remote (when the office reopens).
Please apply now to find out more or email ben_stokes@bmc.com to find out more.
#LI-BS1 Show more details...
via Avature
schedule_type: Full-time
The BMC product management team defines the future vision for the product line, analyzes business opportunities, specifies and prioritizes customer requirements, engages with product development teams, defines pricing, and supports successful commercial outcomes throughout the product lifecycle.
As Director of Product Management for our application development portfolio in our Intelligent Z... Optimization and Transformation business unit, you will
The BMC product management team defines the future vision for the product line, analyzes business opportunities, specifies and prioritizes customer requirements, engages with product development teams, defines pricing, and supports successful commercial outcomes throughout the product lifecycle.
As Director of Product Management for our application development portfolio in our Intelligent Z... Optimization and Transformation business unit, you will take responsibility for defining the strategy and execution plan across a team of Product Managers. You will understand and communicate business strategy and work with the product managers to create compelling, high value product roadmaps. This position has responsibility for a portfolio of products in the mainframe application development market with a focus on helping customers transform to DevOps approaches. You will work with solutions marketing, development and QA, sales and pre-sales, and support teams to ensure that solutions are delivered to plan, the sales teams are enabled, and customers are satisfied.
To be successful with us you'll need serious and significant enterprise/B2B software product experience; polished and confident communications skills; a strong technical background; and be willing to travel up to 25% of the time. Knowledge of application development market, DevOps, agile methodologies are required. It may be beneficial to have mainframe experience or knowledge, but this is not required.
Product management skills and experience
• At least 5 years software product management experience in enterprise/B2B software
• A deep understanding of the application development life-cycle and related methodologies
• Passion for engaging with customers and understanding their problems
• Experience with complex sales processes, working with sales and presales staff
• Experience collaborating with marketing staff to ensure clear internal & external messaging
Great communication skills
• Excellent verbal and written communication skills
• Fluent English
• Confidence in presenting to different types of audience externally and internally
• The ability to distil complex business and technical requirements into masterful, clear, concise requirements unambiguously prioritized
A great attitude
• the perseverance, energy, and understanding required to effect change in multiple areas
• a can-do attitude
• a strong customer service ethic
• the ability to move seamlessly between the 'big picture' and very low levels of technical and business detail Show more details...
As Director of Product Management for our application development portfolio in our Intelligent Z... Optimization and Transformation business unit, you will take responsibility for defining the strategy and execution plan across a team of Product Managers. You will understand and communicate business strategy and work with the product managers to create compelling, high value product roadmaps. This position has responsibility for a portfolio of products in the mainframe application development market with a focus on helping customers transform to DevOps approaches. You will work with solutions marketing, development and QA, sales and pre-sales, and support teams to ensure that solutions are delivered to plan, the sales teams are enabled, and customers are satisfied.
To be successful with us you'll need serious and significant enterprise/B2B software product experience; polished and confident communications skills; a strong technical background; and be willing to travel up to 25% of the time. Knowledge of application development market, DevOps, agile methodologies are required. It may be beneficial to have mainframe experience or knowledge, but this is not required.
Product management skills and experience
• At least 5 years software product management experience in enterprise/B2B software
• A deep understanding of the application development life-cycle and related methodologies
• Passion for engaging with customers and understanding their problems
• Experience with complex sales processes, working with sales and presales staff
• Experience collaborating with marketing staff to ensure clear internal & external messaging
Great communication skills
• Excellent verbal and written communication skills
• Fluent English
• Confidence in presenting to different types of audience externally and internally
• The ability to distil complex business and technical requirements into masterful, clear, concise requirements unambiguously prioritized
A great attitude
• the perseverance, energy, and understanding required to effect change in multiple areas
• a can-do attitude
• a strong customer service ethic
• the ability to move seamlessly between the 'big picture' and very low levels of technical and business detail Show more details...
via Jobrapido.com
posted_at: 4 days agoschedule_type: Internship
"At BMC trust is not just a word - it's a way of life!" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire... drive, support you, and make you laugh out loud!
"At BMC trust is not just a word - it's a way of life!" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire... drive, support you, and make you laugh out loud! We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!
At BMC, TRUST is not just a word - it's a way of life!
We are an award-winning, equal opportunity, culturally diverse, and fun place to be, where [1] giving to the community drives us to be better every single day.
Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops.
Your peers will inspire, drive, support you, and make you laugh out loud!
We help our customers become [2] Autonomous Digital Enterprises - to be more agile, customer centric, and use data to provide actionable insights. We are relentless in the pursuit of innovation!
Join us as a Product Account Manager for Digital Service Operations Management (DSOM)!
BMC Software Sales Professionals have the power to transform entire organizations. With your high-energy, dedication, and passion you will focus on designing and executing a go-to-market strategy, delivering revenue growth and customer happiness. If you are looking for a company that gives you the freedom to expand your role, focuses highly on your professional development through continuous enablement, gives you an environment where you would feel happy to come to work, then BMC is the place to be.
Within BMC’s industry-leading Digital Services and Operation Management product line we have many interesting SaaS products, in the fields of: Predictive IT service management, Automatic discovery of inventories, intelligent operations management, and more! As a Product Account Manager for DSOM, you will own a territory where you will drive market demand into some of the most prestigious enterprise customers and new logo accounts.
Here is how, through this exciting role, you will contribute to BMC's and your own success:
Responsible as a primary quota carrier for driving new business within our growth enterprise accounts, through building an effective pipeline and execute a value selling process, while continuously exceeding your targets.
Act as the main point of contact for your customers. Throughout the full sales cycle, you will be supported by top talented, product specialized Account Managers, Solution & Value Engineers, as well as a full ecosystem dedicated to BMC’s main strategy: Customer centricity.
Be the Business Owner of your territory to increase our footprint, build larger deals, and help BMC remain in its well-deserved Market Leader position.
Lead as a BMC brand ambassador both internally and externally and build trust and confidence with customers, partners and colleagues through integrity and professionalism.
As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems.
To ensure you’re set up for success, you will bring the following skillset & experience:
You have the Ability to embrace, live and breathe our [3] BMC values every day!
You know what it takes to be a real business hunter and have previously demonstrated your ability to further develop your business as a trusted partner by an in-depth understanding of pipeline, business practices, industry trends, and competitive landscape.
You can work effectively as a team member while also providing team-on-team leadership and orchestrating the internal and external resources needed to effectively manage the sales process.
Our commitment to you!
BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You’re Unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
References
Visible links
1. https://www.bmc.com/corporate/corporate-responsibility-impact.html
2. https://www.bmc.com/content/bmc/videos.html?vID=9mJ31clt644
3. https://www.bmc.com/careers/bmc-culture-values.html
Our commitment to you! • BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! • If after reading the above, You’re Unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page Show more details...
At BMC, TRUST is not just a word - it's a way of life!
We are an award-winning, equal opportunity, culturally diverse, and fun place to be, where [1] giving to the community drives us to be better every single day.
Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops.
Your peers will inspire, drive, support you, and make you laugh out loud!
We help our customers become [2] Autonomous Digital Enterprises - to be more agile, customer centric, and use data to provide actionable insights. We are relentless in the pursuit of innovation!
Join us as a Product Account Manager for Digital Service Operations Management (DSOM)!
BMC Software Sales Professionals have the power to transform entire organizations. With your high-energy, dedication, and passion you will focus on designing and executing a go-to-market strategy, delivering revenue growth and customer happiness. If you are looking for a company that gives you the freedom to expand your role, focuses highly on your professional development through continuous enablement, gives you an environment where you would feel happy to come to work, then BMC is the place to be.
Within BMC’s industry-leading Digital Services and Operation Management product line we have many interesting SaaS products, in the fields of: Predictive IT service management, Automatic discovery of inventories, intelligent operations management, and more! As a Product Account Manager for DSOM, you will own a territory where you will drive market demand into some of the most prestigious enterprise customers and new logo accounts.
Here is how, through this exciting role, you will contribute to BMC's and your own success:
Responsible as a primary quota carrier for driving new business within our growth enterprise accounts, through building an effective pipeline and execute a value selling process, while continuously exceeding your targets.
Act as the main point of contact for your customers. Throughout the full sales cycle, you will be supported by top talented, product specialized Account Managers, Solution & Value Engineers, as well as a full ecosystem dedicated to BMC’s main strategy: Customer centricity.
Be the Business Owner of your territory to increase our footprint, build larger deals, and help BMC remain in its well-deserved Market Leader position.
Lead as a BMC brand ambassador both internally and externally and build trust and confidence with customers, partners and colleagues through integrity and professionalism.
As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems.
To ensure you’re set up for success, you will bring the following skillset & experience:
You have the Ability to embrace, live and breathe our [3] BMC values every day!
You know what it takes to be a real business hunter and have previously demonstrated your ability to further develop your business as a trusted partner by an in-depth understanding of pipeline, business practices, industry trends, and competitive landscape.
You can work effectively as a team member while also providing team-on-team leadership and orchestrating the internal and external resources needed to effectively manage the sales process.
Our commitment to you!
BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You’re Unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
References
Visible links
1. https://www.bmc.com/corporate/corporate-responsibility-impact.html
2. https://www.bmc.com/content/bmc/videos.html?vID=9mJ31clt644
3. https://www.bmc.com/careers/bmc-culture-values.html
Our commitment to you! • BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! • If after reading the above, You’re Unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page Show more details...
via Avature
schedule_type: Full-time
The BMC product management team defines the future vision for the product line, analyzes business opportunities, specifies and prioritizes customer requirements directs product development teams, defines pricing, and supports successful commercial outcomes throughout the product lifecycle.
As a Lead Product Manager, you will own the vision for your product by working with top customers to... identify differentiated features that add real customer
The BMC product management team defines the future vision for the product line, analyzes business opportunities, specifies and prioritizes customer requirements directs product development teams, defines pricing, and supports successful commercial outcomes throughout the product lifecycle.
As a Lead Product Manager, you will own the vision for your product by working with top customers to... identify differentiated features that add real customer value and deliver desired business outcomes. You will work with solutions marketing, engineering, sales and pre-sales, and support teams to ensure the right product is built, sales teams are enabled, and customers are satisfied. You will make tough tactical prioritization decisions and tradeoffs while helping the company think long-term to manage your product roadmap.
To be successful with us you'll need serious and significant enterprise/B2B software product experience; polished and confident communications skills and be willing to travel up to 30% of the time. You also need strong technical abilities and experience with developer tools. Knowledge of DevOps, Continuous Integration Tools, Test Automation Tools, Git, Jenkins and/or VS Code is a major advantage.
To succeed at this job you will need:
• At least 5 years product management experience in enterprise/B2B software
• A deep understanding of the application development life-cycle and related technologies
• Knowledge of agile, especially lean approaches will be advantageous
• The ability to distill complex business and technical use cases into a well-structured, data-informed written narrative
• Experience with complex sales processes, working with sales and presales staff
• Experience collaborating with marketing staff to ensure clear intern and external messaging
• Represent the customer and bring the customer’s voice into the creation process
• Confidence in presenting to different types of audience (technical/business, junior/senior, small/large)
• Self-starter and hands-on learner
• The ability to move seamlessly between the 'big picture and very low levels of technical and business detail
• The perseverance, energy, and understanding required to effect change in multiple areas
• BS or equivalent, Computer Science / Engineering Show more details...
As a Lead Product Manager, you will own the vision for your product by working with top customers to... identify differentiated features that add real customer value and deliver desired business outcomes. You will work with solutions marketing, engineering, sales and pre-sales, and support teams to ensure the right product is built, sales teams are enabled, and customers are satisfied. You will make tough tactical prioritization decisions and tradeoffs while helping the company think long-term to manage your product roadmap.
To be successful with us you'll need serious and significant enterprise/B2B software product experience; polished and confident communications skills and be willing to travel up to 30% of the time. You also need strong technical abilities and experience with developer tools. Knowledge of DevOps, Continuous Integration Tools, Test Automation Tools, Git, Jenkins and/or VS Code is a major advantage.
To succeed at this job you will need:
• At least 5 years product management experience in enterprise/B2B software
• A deep understanding of the application development life-cycle and related technologies
• Knowledge of agile, especially lean approaches will be advantageous
• The ability to distill complex business and technical use cases into a well-structured, data-informed written narrative
• Experience with complex sales processes, working with sales and presales staff
• Experience collaborating with marketing staff to ensure clear intern and external messaging
• Represent the customer and bring the customer’s voice into the creation process
• Confidence in presenting to different types of audience (technical/business, junior/senior, small/large)
• Self-starter and hands-on learner
• The ability to move seamlessly between the 'big picture and very low levels of technical and business detail
• The perseverance, energy, and understanding required to effect change in multiple areas
• BS or equivalent, Computer Science / Engineering Show more details...
via Avature
schedule_type: Full-time
The BMC Digital Business Automation Senior Consultant is responsible for implementing BMC solutions at customer sites and developing/evolving best practices for delivery of BMC Digital Business Automation Solutions.
The Senior Consultant's primary responsibilities for the role are...
• Responsible for leading and/or participating in small teams comprised of BMC, partner and customer resources at client sites to deliver required outcomes and produce
The BMC Digital Business Automation Senior Consultant is responsible for implementing BMC solutions at customer sites and developing/evolving best practices for delivery of BMC Digital Business Automation Solutions.
The Senior Consultant's primary responsibilities for the role are...
• Responsible for leading and/or participating in small teams comprised of BMC, partner and customer resources at client sites to deliver required outcomes and produce additional business with BMC clients.
• Understand how to apply technology to improve the operational effectiveness or efficiency of specific IT functions or applications.
• Understand enterprise scale, integrated applications from a process/business perspective
• Implement, customize, and configure BMC products as part of a defined BMC Route to Value.
• Integrate BMC products to each other and third-party applications.
• Improve the quality and efficiency of the solutions delivered to BMC clients as a means to improve BMC business margins.
• Accountable to client for achieving specific outcomes by delivering services as directed by the project manager and technical lead.
• Propose and implement the design for the Workload Automation solution.
• Architect High Level Designs of the Workload Automation Software environment and implement the design
You will have these behaviours:
• Understands and can articulate how the BMC solutions align to the Customer's needs.
• Receives positive Customer feedback from BMC leadership, teams, peers, and sales groups.
• Cultivates satisfied, repeat Customers.
• Communicates and orchestrates actions effectively for project success (e.g. proactively mitigates risks before issues impact the project).
• Complies with the project cadence required by PMO (e.g. regular status reporting on standard project indicators).
• Escalates appropriately for issues impacting project delivery or Customer satisfaction, following process and policy.
• Builds and maintains strong relationships with internal and external key stakeholders.
What we would like you to have:
• Programming/Scripting – Shell scripting, Batch programming, Python, JAVA, PERL, HTML
• Databases – Oracle, SQL Server
• Operating systems – Mainframe, Linux, Unix and Windows
• 7(+) years of conversion experience with Workload Automation Software (Control-M, CA7, CA-ESP, CA-Autosys, IBM, Tidal, Redwood)
• 7(+) years of progressive experience in maintaining, designing and implementing Workload Automation solutions. (CA7, CA-ESP, CA-Autosys, IBM, Tidal, Redwood)
Other desirable experience
• ITIL v3 Foundation
• Cloud Computing experience
• Exposure to and involvement with multiple simultaneous projects and cross team dependencies.
• Project management skills
• Knowledge of BMC Workload Automation solutions
• Control-M product certification
#LI-BS1 Show more details...
The Senior Consultant's primary responsibilities for the role are...
• Responsible for leading and/or participating in small teams comprised of BMC, partner and customer resources at client sites to deliver required outcomes and produce additional business with BMC clients.
• Understand how to apply technology to improve the operational effectiveness or efficiency of specific IT functions or applications.
• Understand enterprise scale, integrated applications from a process/business perspective
• Implement, customize, and configure BMC products as part of a defined BMC Route to Value.
• Integrate BMC products to each other and third-party applications.
• Improve the quality and efficiency of the solutions delivered to BMC clients as a means to improve BMC business margins.
• Accountable to client for achieving specific outcomes by delivering services as directed by the project manager and technical lead.
• Propose and implement the design for the Workload Automation solution.
• Architect High Level Designs of the Workload Automation Software environment and implement the design
You will have these behaviours:
• Understands and can articulate how the BMC solutions align to the Customer's needs.
• Receives positive Customer feedback from BMC leadership, teams, peers, and sales groups.
• Cultivates satisfied, repeat Customers.
• Communicates and orchestrates actions effectively for project success (e.g. proactively mitigates risks before issues impact the project).
• Complies with the project cadence required by PMO (e.g. regular status reporting on standard project indicators).
• Escalates appropriately for issues impacting project delivery or Customer satisfaction, following process and policy.
• Builds and maintains strong relationships with internal and external key stakeholders.
What we would like you to have:
• Programming/Scripting – Shell scripting, Batch programming, Python, JAVA, PERL, HTML
• Databases – Oracle, SQL Server
• Operating systems – Mainframe, Linux, Unix and Windows
• 7(+) years of conversion experience with Workload Automation Software (Control-M, CA7, CA-ESP, CA-Autosys, IBM, Tidal, Redwood)
• 7(+) years of progressive experience in maintaining, designing and implementing Workload Automation solutions. (CA7, CA-ESP, CA-Autosys, IBM, Tidal, Redwood)
Other desirable experience
• ITIL v3 Foundation
• Cloud Computing experience
• Exposure to and involvement with multiple simultaneous projects and cross team dependencies.
• Project management skills
• Knowledge of BMC Workload Automation solutions
• Control-M product certification
#LI-BS1 Show more details...
via Avature
schedule_type: Full-time
From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
The Customer Value/Success Architect is a technical advisory role responsible for helping our customers receive a better experience and realize greater value from BMC... solutions and services. It is an exciting customer facing
From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
The Customer Value/Success Architect is a technical advisory role responsible for helping our customers receive a better experience and realize greater value from BMC... solutions and services. It is an exciting customer facing role that puts you at the forefront of applying cutting edge innovation to solving challenges faced by the largest enterprises on the planet. The Architects will form the basis of a new, next-generation customer-oriented function led by an executive that reports to the CEO of BMC. To drive focus and maximize impact to customers, these roles will be focused on BMC’s most strategic accounts, with an expectation that each Architect will work with roughly 5-10 customers.
This role is a highly consultative role that does not perform implementation or configuration of solutions but guides customer and partner resources to get the absolute most out of their BMC products and deliver best practices. This role interfaces with the customer across executive, IT service owner, enterprise architects and development teams throughout the customer journey: with an eye toward continuous customer advocacy and laser focus on helping customers adopt BMC products and achieve their business outcomes.
Ultimately, the overarching goal of the Architect is to ensure BMC customers achieve their stated business outcomes and realize value from their investments in BMC software. To achieve this goal, the mission of Customer Value Architect team will be to:
• Raise the bar for the overall BMC customer experience through seamless, outcome-driven engagement throughout the customer journey – with a focus on the user portion of that journey
• Be the change agent force that continuously advocated for and on behalf of the customer, providing unbiased, actionable, customer-driven feedback to BMC product and sales leadership
• Provide real-time visibility into the overall status and health of BMC’s Top accounts
JOB RESPONSIBILITIES:
• Overarching responsibilities and objectives of the role include the following:
• Driving adoption of BMC products & solutions
• Improving overall customer experience throughout the customer journey
• Cultivating, retaining & expanding BMC customer relationships
• To deliver on those three overarching responsibilities, Architects must work with clients to:
• Translate real customer objectives to business outcomes by developing a customer success plan prior to the sale of software and working with the customer post-sale to execute against that success plan
• Be the primary BMC customer advocate along the customer journey, working continuously with customers and the rest of the BMC ecosystem (including pre-sales, sales, R&D, and support and services) to champion unbiased customer-oriented views to BMC leadership
• Deliberately and meaningfully engage with customers to maintain line of sight on progress of the success plans, perform ad hoc program management support for agreed upon elements of the success plan, perform adoption/deployment health checks, deliver operational best practices, keep the customer informed about upcoming changes/upgrades/innovations with BMC products and solutions
• Demonstrate technical understanding of BMC products and solutions and its application within a customer’s complex environment
• Analyze and translate business objectives and related technical requirements into an easy-to-understand, implementable architectural blueprint and adoption plan that will help client’s achieve their outcomes per the success plan
• Engage with customer enterprise architects to position BMC as the digital transformation platform integrated with the core systems
• Guide a customer down a prescriptive solution design and manage through the technical implementation decision points
• Develop strong relationships with customer leaders at all levels of an organization – from CIO and business leaders to IT experts, professionals and architects
• Identify gaps (& opportunities) in the customer’s knowledge/utilization of BMC solutions consistent with their stated business goals; develop an approach to close gaps and roll into the customer success plan, collaborating appropriately with the BMC sales and services
• In addition to core customer-facing responsibilities above, Architects must also:
• Understand all aspects of overall customer health and know how to proactively manage health – taking into factors such as success plan status, relationship strength, product adoption/usage/currency, level of engagement, NPS and customer experience-metrics
• Track all engagement and touchpoints with accounts and provide continuous, unbiased intelligence on status of customer’s overall health
• Capture and provide targeted feedback into the BMC R&D teams to ensure critical mass customer feedback on BMC solutions is appropriately addressed in future innovation
Competencies and Experience Needed for Success:
• Bachelor’s degree in technology-related field
• 10-15 years in customer-facing roles of progressing seniority, featuring a mix of technical complexity and enterprise architecture, influencing, program management, and execution skills
• Ideally, roles/experience would have been focused in enterprise software or IT consulting: as a pre-sales consultant, technical account manager/customer success, enterprise services architect or consultant, product manager or owner, and/or IT enterprise architect
• 5+ years large program experience leading large scale IT programs or projects, and/or
• 5+ years of experience in consulting leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software) is highly preferred
• 5+ years in a highly-consultative pre-sales engineer/consultant role in the enterprise technology space
• Experience with SaaS
• Proven ability to quickly understand customer’s business processes/context (Sales, Marketing, Services, Support), business applications and automation
• Technical background in Workload Automation, IT Service Management and/or IT Operations Management solutions is a plus, though not required
• Experience working with functional business leaders, identifying business objectives and developing outcome-focused roadmaps
• Capable project/program management skills with ability to synthesize customer success outcomes into well-structured program plans that deliver against such outcomes
• Proven operational acumen with ability to define success targets and ensure attainment of targets
• Proven ability to address difficult issues, make tough decisions, and communicate constructive feedback
• Familiarity with next-generation enterprise software customer success principles, including customer health scores& management, adoption engineering, customer success plans, account planning
• Excellent written, verbal and listening communication skills
• Ability to use Salesforce, Customer Success tools (e.g., Gainsight), PowerPoint, Word and Excel
#LI-Remote Show more details...
The Customer Value/Success Architect is a technical advisory role responsible for helping our customers receive a better experience and realize greater value from BMC... solutions and services. It is an exciting customer facing role that puts you at the forefront of applying cutting edge innovation to solving challenges faced by the largest enterprises on the planet. The Architects will form the basis of a new, next-generation customer-oriented function led by an executive that reports to the CEO of BMC. To drive focus and maximize impact to customers, these roles will be focused on BMC’s most strategic accounts, with an expectation that each Architect will work with roughly 5-10 customers.
This role is a highly consultative role that does not perform implementation or configuration of solutions but guides customer and partner resources to get the absolute most out of their BMC products and deliver best practices. This role interfaces with the customer across executive, IT service owner, enterprise architects and development teams throughout the customer journey: with an eye toward continuous customer advocacy and laser focus on helping customers adopt BMC products and achieve their business outcomes.
Ultimately, the overarching goal of the Architect is to ensure BMC customers achieve their stated business outcomes and realize value from their investments in BMC software. To achieve this goal, the mission of Customer Value Architect team will be to:
• Raise the bar for the overall BMC customer experience through seamless, outcome-driven engagement throughout the customer journey – with a focus on the user portion of that journey
• Be the change agent force that continuously advocated for and on behalf of the customer, providing unbiased, actionable, customer-driven feedback to BMC product and sales leadership
• Provide real-time visibility into the overall status and health of BMC’s Top accounts
JOB RESPONSIBILITIES:
• Overarching responsibilities and objectives of the role include the following:
• Driving adoption of BMC products & solutions
• Improving overall customer experience throughout the customer journey
• Cultivating, retaining & expanding BMC customer relationships
• To deliver on those three overarching responsibilities, Architects must work with clients to:
• Translate real customer objectives to business outcomes by developing a customer success plan prior to the sale of software and working with the customer post-sale to execute against that success plan
• Be the primary BMC customer advocate along the customer journey, working continuously with customers and the rest of the BMC ecosystem (including pre-sales, sales, R&D, and support and services) to champion unbiased customer-oriented views to BMC leadership
• Deliberately and meaningfully engage with customers to maintain line of sight on progress of the success plans, perform ad hoc program management support for agreed upon elements of the success plan, perform adoption/deployment health checks, deliver operational best practices, keep the customer informed about upcoming changes/upgrades/innovations with BMC products and solutions
• Demonstrate technical understanding of BMC products and solutions and its application within a customer’s complex environment
• Analyze and translate business objectives and related technical requirements into an easy-to-understand, implementable architectural blueprint and adoption plan that will help client’s achieve their outcomes per the success plan
• Engage with customer enterprise architects to position BMC as the digital transformation platform integrated with the core systems
• Guide a customer down a prescriptive solution design and manage through the technical implementation decision points
• Develop strong relationships with customer leaders at all levels of an organization – from CIO and business leaders to IT experts, professionals and architects
• Identify gaps (& opportunities) in the customer’s knowledge/utilization of BMC solutions consistent with their stated business goals; develop an approach to close gaps and roll into the customer success plan, collaborating appropriately with the BMC sales and services
• In addition to core customer-facing responsibilities above, Architects must also:
• Understand all aspects of overall customer health and know how to proactively manage health – taking into factors such as success plan status, relationship strength, product adoption/usage/currency, level of engagement, NPS and customer experience-metrics
• Track all engagement and touchpoints with accounts and provide continuous, unbiased intelligence on status of customer’s overall health
• Capture and provide targeted feedback into the BMC R&D teams to ensure critical mass customer feedback on BMC solutions is appropriately addressed in future innovation
Competencies and Experience Needed for Success:
• Bachelor’s degree in technology-related field
• 10-15 years in customer-facing roles of progressing seniority, featuring a mix of technical complexity and enterprise architecture, influencing, program management, and execution skills
• Ideally, roles/experience would have been focused in enterprise software or IT consulting: as a pre-sales consultant, technical account manager/customer success, enterprise services architect or consultant, product manager or owner, and/or IT enterprise architect
• 5+ years large program experience leading large scale IT programs or projects, and/or
• 5+ years of experience in consulting leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software) is highly preferred
• 5+ years in a highly-consultative pre-sales engineer/consultant role in the enterprise technology space
• Experience with SaaS
• Proven ability to quickly understand customer’s business processes/context (Sales, Marketing, Services, Support), business applications and automation
• Technical background in Workload Automation, IT Service Management and/or IT Operations Management solutions is a plus, though not required
• Experience working with functional business leaders, identifying business objectives and developing outcome-focused roadmaps
• Capable project/program management skills with ability to synthesize customer success outcomes into well-structured program plans that deliver against such outcomes
• Proven operational acumen with ability to define success targets and ensure attainment of targets
• Proven ability to address difficult issues, make tough decisions, and communicate constructive feedback
• Familiarity with next-generation enterprise software customer success principles, including customer health scores& management, adoption engineering, customer success plans, account planning
• Excellent written, verbal and listening communication skills
• Ability to use Salesforce, Customer Success tools (e.g., Gainsight), PowerPoint, Word and Excel
#LI-Remote Show more details...
via Avature
schedule_type: Full-time
If you are passionate about customer success and you are customer and people centric and are interested in helping BMC deliver on its commitments and taking your career to the next level, we invite you to apply online now. Please note that due to high volume of applicants received, only short-listed candidates will be contacted.
The Customer Value Specialist (CVS) is a BMC specialist role... responsible for driving customer adoption of BMC products
If you are passionate about customer success and you are customer and people centric and are interested in helping BMC deliver on its commitments and taking your career to the next level, we invite you to apply online now. Please note that due to high volume of applicants received, only short-listed candidates will be contacted.
The Customer Value Specialist (CVS) is a BMC specialist role... responsible for driving customer adoption of BMC products and helping customers achieve successful outcomes. As a BMC product specialist, you will champion the capabilities of our products and know how specific BMC products enable value in customer organizations today, and in the future. It is an exciting customer facing role that puts you at the forefront of supporting our customers by inspiring them to think about how our products can support their broader business needs. You know how to solve the most tactical and strategic problems for your customers as well as identify opportunities for new use cases and expansion. You have methodical product use case orientation, with a focus on all thing’s adoption. You are the “advisor” able to support and guide our customers to be successful using our products.
This role is a highly consultative role that does not perform implementation or configuration of solutions, but is the day-to-day contact to guide customer resources to maximize the adoption of BMC products and educating and enabling them on best practices that enable them to drive stronger and more engaged customer relationships through our products. This role interfaces with the customer across executive, IT service owner, enterprise architects and development teams throughout the customer journey: with an eye toward continuous customer advocacy and laser focus on helping customers adopt BMC products and achieve their business outcomes.
Ultimately, the overarching goal of the Customer Value Specialist is to ensure BMC customers achieve their stated business outcomes, realize value from their investments in BMC software and to fully adopt our products. For BMC to succeed, our customers need to succeed – and the Customer Value Specialist will be on the front lines of this mission.
To achieve these goals, the mission of Customer Value Specialist team will be to:
• Raise the bar for the overall BMC customer experience through seamless, outcome-driven engagement throughout the customer journey – with a focus on the user portion of that journey
• Be the change agent force that continuously advocated for and on behalf of the customer, providing unbiased, actionable, customer-driven feedback to BMC product and sales leadership
• Provide real-time visibility into the overall status and health of BMC’s customers
• Maintain a real time understanding of BMC’s customers and their adoption of our products
JOB RESPONSIBILITIES
• Overarching responsibilities and objectives of the role include the following:
• Driving adoption of BMC products & solutions
• Improving overall customer experience throughout the customer journey, and delight our customers
• Cultivating, retaining & expanding BMC customer relationships
• To deliver on those three overarching responsibilities, the Customer Value Specialists must work with customers to:
• Demonstrate deep understanding of BMC products, core product features and use cases and their application within a customer’s complex environment
o Ability to relate the product to value and expected customer outcomes in an easy-to-understand, implementable adoption plan that will help guide our customers to achieve those outcomes
o Identify customer adoption challenges, CSAT risks and other indicators of churn risk
o Develop and manage remediation plans to alleviate customer challenges
• Demonstrate product features beyond central functionality to help customers achieve specific business results
• Develop and nurture trusted relationships with the customer
• Identify gaps (& opportunities) in the customer’s knowledge/utilization of BMC products consistent with their stated business goals
o Develop an approach to close gaps and roll into the customer value adoption plan, collaborating appropriately with the BMC sales and services team to identify and further vet expansion opportunities and pipeline that fits with our customer’s desired outcomes
• In addition to core customer-facing responsibilities above, Product Specialists must also:
o Track all engagement and touchpoints with accounts and provide continuous, unbiased intelligence on status of customer’s overall health
o Demonstrate a solid appreciation for the implications of customer adoption on BMC Net Revenue Retention Rates (NRR)
o Capture and provide targeted feedback into the BMC R&D teams to ensure critical mass customer feedback on BMC solutions is appropriately addressed in future innovation
o Champion on behalf of the customer for product improvements and product advancements
Competencies and Experience Needed for Success
• Bachelor’s degree in technology-related field and prior experience with SaaS is ideal for this role
• Customer focused and demonstratable passion about customer success
• 5+ years in customer-facing roles of progressing seniority, featuring a mix of technical complexity and enterprise architecture, influencing, program management, and execution skills
• Ideally, roles/experience would have been focused in enterprise software or IT consulting: as a pre-sales consultant, technical account manager or customer success manager
• Proven ability to quickly understand customer’s business processes/context (Sales, Marketing, Services, Support), business applications and automation requirements
• Technical background in IT Service Management, Workload Automation and/or IT Operations Management solutions is a plus, though not required
• Capable project/program management skills with ability to synthesize customer success outcomes into well-structured adoption plans that deliver against such outcomes
• Proven operational acumen with ability to define success targets and ensure attainment of targets
• Familiarity with next-generation enterprise software customer success principles, including customer health scores & management, adoption engineering, customer success plans, account planning
• Excellent written, verbal and listening communication skills
• Professional (even dynamic) presence, presentation and public speaking skills
• Ability to use Salesforce, Customer Success tools (e.g., Gainsight), PowerPoint, Word and Excel
• Technical background in IT Service Management is preferred
• Experience with BMC Helix ITSM or Remedyforce is a plus
• ITIL Certified is a plus
#LI-Remote Show more details...
The Customer Value Specialist (CVS) is a BMC specialist role... responsible for driving customer adoption of BMC products and helping customers achieve successful outcomes. As a BMC product specialist, you will champion the capabilities of our products and know how specific BMC products enable value in customer organizations today, and in the future. It is an exciting customer facing role that puts you at the forefront of supporting our customers by inspiring them to think about how our products can support their broader business needs. You know how to solve the most tactical and strategic problems for your customers as well as identify opportunities for new use cases and expansion. You have methodical product use case orientation, with a focus on all thing’s adoption. You are the “advisor” able to support and guide our customers to be successful using our products.
This role is a highly consultative role that does not perform implementation or configuration of solutions, but is the day-to-day contact to guide customer resources to maximize the adoption of BMC products and educating and enabling them on best practices that enable them to drive stronger and more engaged customer relationships through our products. This role interfaces with the customer across executive, IT service owner, enterprise architects and development teams throughout the customer journey: with an eye toward continuous customer advocacy and laser focus on helping customers adopt BMC products and achieve their business outcomes.
Ultimately, the overarching goal of the Customer Value Specialist is to ensure BMC customers achieve their stated business outcomes, realize value from their investments in BMC software and to fully adopt our products. For BMC to succeed, our customers need to succeed – and the Customer Value Specialist will be on the front lines of this mission.
To achieve these goals, the mission of Customer Value Specialist team will be to:
• Raise the bar for the overall BMC customer experience through seamless, outcome-driven engagement throughout the customer journey – with a focus on the user portion of that journey
• Be the change agent force that continuously advocated for and on behalf of the customer, providing unbiased, actionable, customer-driven feedback to BMC product and sales leadership
• Provide real-time visibility into the overall status and health of BMC’s customers
• Maintain a real time understanding of BMC’s customers and their adoption of our products
JOB RESPONSIBILITIES
• Overarching responsibilities and objectives of the role include the following:
• Driving adoption of BMC products & solutions
• Improving overall customer experience throughout the customer journey, and delight our customers
• Cultivating, retaining & expanding BMC customer relationships
• To deliver on those three overarching responsibilities, the Customer Value Specialists must work with customers to:
• Demonstrate deep understanding of BMC products, core product features and use cases and their application within a customer’s complex environment
o Ability to relate the product to value and expected customer outcomes in an easy-to-understand, implementable adoption plan that will help guide our customers to achieve those outcomes
o Identify customer adoption challenges, CSAT risks and other indicators of churn risk
o Develop and manage remediation plans to alleviate customer challenges
• Demonstrate product features beyond central functionality to help customers achieve specific business results
• Develop and nurture trusted relationships with the customer
• Identify gaps (& opportunities) in the customer’s knowledge/utilization of BMC products consistent with their stated business goals
o Develop an approach to close gaps and roll into the customer value adoption plan, collaborating appropriately with the BMC sales and services team to identify and further vet expansion opportunities and pipeline that fits with our customer’s desired outcomes
• In addition to core customer-facing responsibilities above, Product Specialists must also:
o Track all engagement and touchpoints with accounts and provide continuous, unbiased intelligence on status of customer’s overall health
o Demonstrate a solid appreciation for the implications of customer adoption on BMC Net Revenue Retention Rates (NRR)
o Capture and provide targeted feedback into the BMC R&D teams to ensure critical mass customer feedback on BMC solutions is appropriately addressed in future innovation
o Champion on behalf of the customer for product improvements and product advancements
Competencies and Experience Needed for Success
• Bachelor’s degree in technology-related field and prior experience with SaaS is ideal for this role
• Customer focused and demonstratable passion about customer success
• 5+ years in customer-facing roles of progressing seniority, featuring a mix of technical complexity and enterprise architecture, influencing, program management, and execution skills
• Ideally, roles/experience would have been focused in enterprise software or IT consulting: as a pre-sales consultant, technical account manager or customer success manager
• Proven ability to quickly understand customer’s business processes/context (Sales, Marketing, Services, Support), business applications and automation requirements
• Technical background in IT Service Management, Workload Automation and/or IT Operations Management solutions is a plus, though not required
• Capable project/program management skills with ability to synthesize customer success outcomes into well-structured adoption plans that deliver against such outcomes
• Proven operational acumen with ability to define success targets and ensure attainment of targets
• Familiarity with next-generation enterprise software customer success principles, including customer health scores & management, adoption engineering, customer success plans, account planning
• Excellent written, verbal and listening communication skills
• Professional (even dynamic) presence, presentation and public speaking skills
• Ability to use Salesforce, Customer Success tools (e.g., Gainsight), PowerPoint, Word and Excel
• Technical background in IT Service Management is preferred
• Experience with BMC Helix ITSM or Remedyforce is a plus
• ITIL Certified is a plus
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