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Most recent job postings at BeyondTrust
via InstantMarkets
schedule_type: Contractor
BeyondTrust Bomgar Access Management Software
BeyondTrust Bomgar Access Management Software
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via ZipRecruiter
schedule_type: Full-time
IT Support Desk Analyst Job Summary:
The Heritage Group IT Helpdesk provides computer support to all the core business units. This includes hardware and software issues, connectivity problems, wireless/mobile issues, printing, and functionality questions. The IT Support Desk Analyst support is provided remotely via our Bomgar Remote Assistance and over the phone. Customer service, attention to... detail, and first-call resolution are top priorities
IT Support Desk Analyst Job Summary:
The Heritage Group IT Helpdesk provides computer support to all the core business units. This includes hardware and software issues, connectivity problems, wireless/mobile issues, printing, and functionality questions. The IT Support Desk Analyst support is provided remotely via our Bomgar Remote Assistance and over the phone. Customer service, attention to... detail, and first-call resolution are top priorities at Tier I with escalation to Tier II as necessary.
• This position operates on a hybrid schedule, based out of Indianapolis, IN*
Computer Skills:
• Windows 10 Operating System troubleshooting and configuration.
• Microsoft O365 installation, configuration and troubleshooting.
• Desktop/Notebook hardware installation, configuration and troubleshooting.
• Computer peripheral and hardware installation, configuration and troubleshooting.
Essential Duties and Responsibilities:
• Supports end users via phone and remote support tools.
• Supports Microsoft O365 application issues.
• Supports Microsoft Windows 10 on HP Desktops / Laptops
• Documents all work done through ServiceNow Ticketing platform
• Supports wireless connectivity for laptops and mobile devices.
• Remote support using Bomgar Remote Desktop
• Support remote connectivity via Cisco VPN client software.
• Effectively manages time to make sure calls are responded to in timely manner.
• Escalates calls to appropriate next tier support groups when necessary.
• Attention to detail in all aspects of handling customer calls.
• Participates in rotational after-hours support.
• Image computers and prepares them for the end user deployment as needed.
Requirements:
• 3 years of experience in IT support.
• Knowledge of ServiceNow a plus
• Knowledge of Bomgar Remote Support a plus
• CompTIA certifications or Microsoft Certifications a plus.
• Excellent verbal and written communication skills.
• Proven troubleshooting skills for both computer hardware and software.
• Ability to work in a self-sufficient and independent manner.
• Ability to handle multiple assignments including daily tasks and projects.
About The Heritage Group
Founded in 1930, The Heritage Group (THG) is a fourth-generation family-owned business managing a diverse portfolio of companies specializing in heavy construction and materials, environmental services, and specialty chemicals. Companies within the THG portfolio include Heritage Environmental Services, Heritage Construction + Materials, and Monument Chemical. With more than 5,000 employees and 30 operating companies worldwide, THG aims to create a safer, more enriching, and sustainable world by harnessing the power of family.
The Heritage Group welcomes the diverse backgrounds, experiences, and perspectives of all to work together to accomplish our goals Show more details...
The Heritage Group IT Helpdesk provides computer support to all the core business units. This includes hardware and software issues, connectivity problems, wireless/mobile issues, printing, and functionality questions. The IT Support Desk Analyst support is provided remotely via our Bomgar Remote Assistance and over the phone. Customer service, attention to... detail, and first-call resolution are top priorities at Tier I with escalation to Tier II as necessary.
• This position operates on a hybrid schedule, based out of Indianapolis, IN*
Computer Skills:
• Windows 10 Operating System troubleshooting and configuration.
• Microsoft O365 installation, configuration and troubleshooting.
• Desktop/Notebook hardware installation, configuration and troubleshooting.
• Computer peripheral and hardware installation, configuration and troubleshooting.
Essential Duties and Responsibilities:
• Supports end users via phone and remote support tools.
• Supports Microsoft O365 application issues.
• Supports Microsoft Windows 10 on HP Desktops / Laptops
• Documents all work done through ServiceNow Ticketing platform
• Supports wireless connectivity for laptops and mobile devices.
• Remote support using Bomgar Remote Desktop
• Support remote connectivity via Cisco VPN client software.
• Effectively manages time to make sure calls are responded to in timely manner.
• Escalates calls to appropriate next tier support groups when necessary.
• Attention to detail in all aspects of handling customer calls.
• Participates in rotational after-hours support.
• Image computers and prepares them for the end user deployment as needed.
Requirements:
• 3 years of experience in IT support.
• Knowledge of ServiceNow a plus
• Knowledge of Bomgar Remote Support a plus
• CompTIA certifications or Microsoft Certifications a plus.
• Excellent verbal and written communication skills.
• Proven troubleshooting skills for both computer hardware and software.
• Ability to work in a self-sufficient and independent manner.
• Ability to handle multiple assignments including daily tasks and projects.
About The Heritage Group
Founded in 1930, The Heritage Group (THG) is a fourth-generation family-owned business managing a diverse portfolio of companies specializing in heavy construction and materials, environmental services, and specialty chemicals. Companies within the THG portfolio include Heritage Environmental Services, Heritage Construction + Materials, and Monument Chemical. With more than 5,000 employees and 30 operating companies worldwide, THG aims to create a safer, more enriching, and sustainable world by harnessing the power of family.
The Heritage Group welcomes the diverse backgrounds, experiences, and perspectives of all to work together to accomplish our goals Show more details...
via Tarta.ai
posted_at: 5 days agoschedule_type: Full-timework_from_home: 1
Our great client in Franklin, WI has an immediate Remote opening for a IT Systems Engineer. If you are interested please apply with resume to [Email available when viewing the job].
Description...
Accountable for analysis, design, development, implementations, and upgrades of infrastructure, software, and technology solutions. Responsible for using standard methodologies and knowledge of internal or external business needs to improve and meet service
Our great client in Franklin, WI has an immediate Remote opening for a IT Systems Engineer. If you are interested please apply with resume to [Email available when viewing the job].
Description...
Accountable for analysis, design, development, implementations, and upgrades of infrastructure, software, and technology solutions. Responsible for using standard methodologies and knowledge of internal or external business needs to improve and meet service level expectations. Minimum of 3 years of proven experience required due to job requirements.
Cumulative of prior level plus following:
Experience managing Virtual Linux and Windows servers. Experience supporting a BeyondTrust/Bomgar installation. Basic understanding of Networking and TCP/UDP protocols HTTPS & LDAP connections. Desktop Services - Operating system & web browser knowledge of controller and target devices (Windows, MacOS); For jump clients, understanding of agents Supervise, proactively to prevent and resolve application system performance bottlenecks. Excellent troubleshooting skills within area of expertise. Understanding of high-availability concepts. Proactively ensure SLAs are maintained as well as systems are built for sustainability. Bachelor's Degree or equivalent experience 1-3 years professional experience required May include: 3 years of professional IT experience 3 years experience with at least one OS/hosting platform 3 years experience with monitoring and performance management of systems 3 years experience with Scripting development Networking knowledge 3 years experience with Identity Platform and tools You understand the technical concepts that are vital to do your job optimally and are aware of industry trends in your domain. You have a good sense of where to find answers and are able to grow your own knowledge both with and without mentorship. You have in depth knowledge of immediate systems you work on and some knowledge of adjacent systems.
Must haves:
• Experience managing Virtual Linux and Windows servers.
• BeyondTrust/Bomgar experience
• Basic understanding of Networking and TCP/UDP protocols
• HTTPS & LDAP connections.
• Desktop Services - Operating system & web browser knowledge of controller and target devices (Windows, MacOS); For jump clients, understanding of agents Nice to haves:
• Experience integrating with Azure Active Directory
• Basic Web development - CSS, HTM
• Experience with Splunk
• Experience with Service Now EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [Email available when viewing the job] or [Phone number shown when applying].VEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.PDN-98863923-7e11-499a-95fa-8dac9bb8c5b4
SDL2017 Show more details...
Description...
Accountable for analysis, design, development, implementations, and upgrades of infrastructure, software, and technology solutions. Responsible for using standard methodologies and knowledge of internal or external business needs to improve and meet service level expectations. Minimum of 3 years of proven experience required due to job requirements.
Cumulative of prior level plus following:
Experience managing Virtual Linux and Windows servers. Experience supporting a BeyondTrust/Bomgar installation. Basic understanding of Networking and TCP/UDP protocols HTTPS & LDAP connections. Desktop Services - Operating system & web browser knowledge of controller and target devices (Windows, MacOS); For jump clients, understanding of agents Supervise, proactively to prevent and resolve application system performance bottlenecks. Excellent troubleshooting skills within area of expertise. Understanding of high-availability concepts. Proactively ensure SLAs are maintained as well as systems are built for sustainability. Bachelor's Degree or equivalent experience 1-3 years professional experience required May include: 3 years of professional IT experience 3 years experience with at least one OS/hosting platform 3 years experience with monitoring and performance management of systems 3 years experience with Scripting development Networking knowledge 3 years experience with Identity Platform and tools You understand the technical concepts that are vital to do your job optimally and are aware of industry trends in your domain. You have a good sense of where to find answers and are able to grow your own knowledge both with and without mentorship. You have in depth knowledge of immediate systems you work on and some knowledge of adjacent systems.
Must haves:
• Experience managing Virtual Linux and Windows servers.
• BeyondTrust/Bomgar experience
• Basic understanding of Networking and TCP/UDP protocols
• HTTPS & LDAP connections.
• Desktop Services - Operating system & web browser knowledge of controller and target devices (Windows, MacOS); For jump clients, understanding of agents Nice to haves:
• Experience integrating with Azure Active Directory
• Basic Web development - CSS, HTM
• Experience with Splunk
• Experience with Service Now EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [Email available when viewing the job] or [Phone number shown when applying].VEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.PDN-98863923-7e11-499a-95fa-8dac9bb8c5b4
SDL2017 Show more details...
via Jobilize
posted_at: 9 days agoschedule_type: Full-time
We have an urgent long-term opening with one of our key clients for a position of Desktop Support Technician, to work in Sacramento, CA.
The ideal applicant must have substantial expertise categorizing service calls in accordance with the mentioned options and providing hardware, software, or network problem diagnosis and resolution via telephone, email, or chat for the customer's end... users.
The candidate should be able to use Bomgar to remotely
We have an urgent long-term opening with one of our key clients for a position of Desktop Support Technician, to work in Sacramento, CA.
The ideal applicant must have substantial expertise categorizing service calls in accordance with the mentioned options and providing hardware, software, or network problem diagnosis and resolution via telephone, email, or chat for the customer's end... users.
The candidate should be able to use Bomgar to remotely troubleshoot issues with client software and fundamental network connectivity.
• ALL successful candidates for this position are required to work directly for PRIMUS. No agencies please*
For immediate consideration, please contact:
Swetangi
PRIMUS Global Services
Direct: {removed}
Phone No: {removed} Ext: 413
Email: {removed}
by Jobble Show more details...
The ideal applicant must have substantial expertise categorizing service calls in accordance with the mentioned options and providing hardware, software, or network problem diagnosis and resolution via telephone, email, or chat for the customer's end... users.
The candidate should be able to use Bomgar to remotely troubleshoot issues with client software and fundamental network connectivity.
• ALL successful candidates for this position are required to work directly for PRIMUS. No agencies please*
For immediate consideration, please contact:
Swetangi
PRIMUS Global Services
Direct: {removed}
Phone No: {removed} Ext: 413
Email: {removed}
by Jobble Show more details...
via Maukerja
posted_at: 17 days ago
We have an urgent long-term opening with one of our key clients for a position of Desktop Support Technician, to work in Sacramento, CA.
The ideal applicant must have substantial expertise categorizing service calls in accordance with the mentioned options and providing hardware, software, or network problem diagnosis and resolution via telephone, email, or chat for the customer's end... users.
The candidate should be able to use Bomgar to remotely
We have an urgent long-term opening with one of our key clients for a position of Desktop Support Technician, to work in Sacramento, CA.
The ideal applicant must have substantial expertise categorizing service calls in accordance with the mentioned options and providing hardware, software, or network problem diagnosis and resolution via telephone, email, or chat for the customer's end... users.
The candidate should be able to use Bomgar to remotely troubleshoot issues with client software and fundamental network connectivity.
• *ALL successful candidates for this position are required to work directly for PRIMUS. No agencies please**
For immediate consideration, please contact:
Swetangi
PRIMUS Global Services
Directlt;br /> Phone NoExt.413
Report this job
• Dice Id: 10117354
• Position Id: 2023-40842
• Show more details...
The ideal applicant must have substantial expertise categorizing service calls in accordance with the mentioned options and providing hardware, software, or network problem diagnosis and resolution via telephone, email, or chat for the customer's end... users.
The candidate should be able to use Bomgar to remotely troubleshoot issues with client software and fundamental network connectivity.
• *ALL successful candidates for this position are required to work directly for PRIMUS. No agencies please**
For immediate consideration, please contact:
Swetangi
PRIMUS Global Services
Directlt;br /> Phone NoExt.413
Report this job
• Dice Id: 10117354
• Position Id: 2023-40842
• Show more details...
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