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via Top School Jobs
posted_at: 13 hours agoschedule_type: Full-time
REPORTS TO: BPS Helpline Manager
General Description...
Founded in 1647, Boston Public Schools (BPS) is the oldest public school district in the country. With approximately 49,000 students from over 114 different countries, more than 10,000 employees, and an annual budget of $1.2 billion, BPS is the largest school district in Massachusetts and is one of the most diverse as well. BPS has been recognized as one of the top urban school districts in
REPORTS TO: BPS Helpline Manager
General Description...
Founded in 1647, Boston Public Schools (BPS) is the oldest public school district in the country. With approximately 49,000 students from over 114 different countries, more than 10,000 employees, and an annual budget of $1.2 billion, BPS is the largest school district in Massachusetts and is one of the most diverse as well. BPS has been recognized as one of the top urban school districts in the United Students and was recently awarded the Broad Prize for Urban Education as the most improved urban school district in the nation.
Customer service is an important priority for the BPS. As such, the District has launched the BPS Helpline, a centralized information and complaint resolution system designed to provide our constituents - parents, students, community members and more - with a singular point of contact to ensure a more efficient, coherent, and equitable communication system. The BPS Helpline is part of the Division of Family and Community Advancement. The Helpline serves as a hub of information, communication, problem resolution and system access for those who have questions, concerns, or issues in need of resolution. The Helpline is staffed by BPS Helpline Specialists (BHS) skilled at providing superior customer service to constituents by phone, email or in-person.
The new BPS Helpline provides direct support to families, partners, and other collaborators, working across departments and schools to provide information, directly resolve issues, or escalate complaints as needed. Successful candidates will support the BPS Helpline by providing exceptional customer service, exercising excellent resource navigation skills, and utilizing a technology-based, ticketing system to ensure accountability at each step of any resolution process among other talents.
Position Summary :
The BPS Helpline Specialists (BHS) play an integral part in the critical trust-building process - providing stellar and thorough service to everyone who connects with the Helpline, including those who call, email, or stop in. The BHS is the primary point of contact for stakeholders, answering not just the Helpline but also calls and emails made to the Superintendent's Office. The role requires a professional demeanor and the ability to assess constituent's needs, provide accurate information about district protocols, policies, initiatives or events, navigate timely resolution and, independently determine when to successfully connect with additional departments and school staff to help resolve cases for the constituent. This is not an operator or switchboard position, but rather a true customer service position, supporting constituents to and through the point of issue resolution. CSRs are trained and regularly updated on all BPS programming and services in order to build a strong knowledge base and skill set to navigate stakeholder needs. Successful candidates will be those who demonstrate their ability and/or experience thriving in a fast paced, multi-lingual, multi-cultural environment in which continuous learning and improvement is seen as key to their success.
Responsibilities:
• Manage in a professional manner a heavy volume of inbound and outbound calls,emails, 3-1-1 referrals and potentially in-person visitors, in a timely manner with linguistic and cultural appropriateness.
• Be well-versed on all aspects of BPS, especially family-facing protocols and policies.
• Build relationships with the various BPS department contacts, school superintendents, operation leaders, school leaders and others to support our services to families, students, partners and others for effective navigation.
• Actively engage with all stakeholders to understand and address concerns within BPS.
• Participate in daily briefings and be prepared to respond to timely topics (safety incidents, capital projects, pandemic related issues, etc.)
• Triage constituent needs and:
• Provide information as requested;
• Research more complex issues and provide responses;
• Provide recommendations for solutions and utilize a decision tree for complaint resolutions, as needed; and
• Ensure each ticket has a resolution and is closed successfully.
• Document in real time all interactions with constituents utilizing our Customer Relationship Management (CRM) system.
• Meet call metrics and other service level agreements on a daily basis.
• Attend and actively participate in staff meetings, trainings, BPS working groups and professional development.
• Actively participate in outbound calls as necessary for mission critical support (i.e. waitlist calls, summer program calls, etc.) and be willing to support other outreach activities as needed.
• Support critical incidents effectively as a member of the response team in adherence with emergency response protocols when activated.
• Contribute to monthly performance reviews with Team Leads.
• Other duties as assigned.
Qualifications - Required:
• Minimum of a high school diploma or High School Equivalency (HSE) credential (prior customer service experience may be substituted)
• Multilingual; fluent in English and one or more of the following languages: Spanish, Cape Verdean, Portuguese, French, Arabic, Chinese, Somali, Vietnamese, Haitian Creole
• Strong phone and verbal communication skills
• Strong active listening skills, with demonstrated patience and empathy
• Experience working with constituents from a diverse array of backgrounds and needs
• Collaborative focus on work, while able to work independently and manage one's time
• Strong writing skills with a focus on clarity, accuracy and brevity
• Ability to multitask in a fast-paced environment
• Ability to stay calm in high pressure situations
• Adaptable problem solving - able to generate creative and innovative solutions, while maintaining the integrity of BPS policies
• Ability to analyze and communicate complex issues effectively, both verbally and in writing
• Curious learner who asks questions and seeks out answers
• Ability and desire to go the extra step to ensure understanding
• Demonstrated follow-through
• Current authorization to work in the United States - Candidates must have such authorization by their first day of employment
Qualifications - Preferred:
• Experience working as a family advocate, in a resource center or call center
• Demonstrated ability to provide high quality customer service
• Demonstrated skill and comfort with technology
• Demonstrated experience with compliance or regulatory standards
• Post secondary degree or relevant certification related to work
TERMS : City of Boston Residency is Required.
The Boston Public Schools, in accordance with its nondiscrimination policies, does not discriminate in its programs, facilities, employment, or educational opportunities on the basis of race, color, age, criminal record (inquiries only), disability, homelessness, sex/gender, gender identity, religion, national origin, ancestry, sexual orientation, genetics or military status and does not tolerate any form of retaliation, or bias-based intimidation, threat or harassment that demeans individuals' dignity or interferes with their ability to learn or work Show more details...
General Description...
Founded in 1647, Boston Public Schools (BPS) is the oldest public school district in the country. With approximately 49,000 students from over 114 different countries, more than 10,000 employees, and an annual budget of $1.2 billion, BPS is the largest school district in Massachusetts and is one of the most diverse as well. BPS has been recognized as one of the top urban school districts in the United Students and was recently awarded the Broad Prize for Urban Education as the most improved urban school district in the nation.
Customer service is an important priority for the BPS. As such, the District has launched the BPS Helpline, a centralized information and complaint resolution system designed to provide our constituents - parents, students, community members and more - with a singular point of contact to ensure a more efficient, coherent, and equitable communication system. The BPS Helpline is part of the Division of Family and Community Advancement. The Helpline serves as a hub of information, communication, problem resolution and system access for those who have questions, concerns, or issues in need of resolution. The Helpline is staffed by BPS Helpline Specialists (BHS) skilled at providing superior customer service to constituents by phone, email or in-person.
The new BPS Helpline provides direct support to families, partners, and other collaborators, working across departments and schools to provide information, directly resolve issues, or escalate complaints as needed. Successful candidates will support the BPS Helpline by providing exceptional customer service, exercising excellent resource navigation skills, and utilizing a technology-based, ticketing system to ensure accountability at each step of any resolution process among other talents.
Position Summary :
The BPS Helpline Specialists (BHS) play an integral part in the critical trust-building process - providing stellar and thorough service to everyone who connects with the Helpline, including those who call, email, or stop in. The BHS is the primary point of contact for stakeholders, answering not just the Helpline but also calls and emails made to the Superintendent's Office. The role requires a professional demeanor and the ability to assess constituent's needs, provide accurate information about district protocols, policies, initiatives or events, navigate timely resolution and, independently determine when to successfully connect with additional departments and school staff to help resolve cases for the constituent. This is not an operator or switchboard position, but rather a true customer service position, supporting constituents to and through the point of issue resolution. CSRs are trained and regularly updated on all BPS programming and services in order to build a strong knowledge base and skill set to navigate stakeholder needs. Successful candidates will be those who demonstrate their ability and/or experience thriving in a fast paced, multi-lingual, multi-cultural environment in which continuous learning and improvement is seen as key to their success.
Responsibilities:
• Manage in a professional manner a heavy volume of inbound and outbound calls,emails, 3-1-1 referrals and potentially in-person visitors, in a timely manner with linguistic and cultural appropriateness.
• Be well-versed on all aspects of BPS, especially family-facing protocols and policies.
• Build relationships with the various BPS department contacts, school superintendents, operation leaders, school leaders and others to support our services to families, students, partners and others for effective navigation.
• Actively engage with all stakeholders to understand and address concerns within BPS.
• Participate in daily briefings and be prepared to respond to timely topics (safety incidents, capital projects, pandemic related issues, etc.)
• Triage constituent needs and:
• Provide information as requested;
• Research more complex issues and provide responses;
• Provide recommendations for solutions and utilize a decision tree for complaint resolutions, as needed; and
• Ensure each ticket has a resolution and is closed successfully.
• Document in real time all interactions with constituents utilizing our Customer Relationship Management (CRM) system.
• Meet call metrics and other service level agreements on a daily basis.
• Attend and actively participate in staff meetings, trainings, BPS working groups and professional development.
• Actively participate in outbound calls as necessary for mission critical support (i.e. waitlist calls, summer program calls, etc.) and be willing to support other outreach activities as needed.
• Support critical incidents effectively as a member of the response team in adherence with emergency response protocols when activated.
• Contribute to monthly performance reviews with Team Leads.
• Other duties as assigned.
Qualifications - Required:
• Minimum of a high school diploma or High School Equivalency (HSE) credential (prior customer service experience may be substituted)
• Multilingual; fluent in English and one or more of the following languages: Spanish, Cape Verdean, Portuguese, French, Arabic, Chinese, Somali, Vietnamese, Haitian Creole
• Strong phone and verbal communication skills
• Strong active listening skills, with demonstrated patience and empathy
• Experience working with constituents from a diverse array of backgrounds and needs
• Collaborative focus on work, while able to work independently and manage one's time
• Strong writing skills with a focus on clarity, accuracy and brevity
• Ability to multitask in a fast-paced environment
• Ability to stay calm in high pressure situations
• Adaptable problem solving - able to generate creative and innovative solutions, while maintaining the integrity of BPS policies
• Ability to analyze and communicate complex issues effectively, both verbally and in writing
• Curious learner who asks questions and seeks out answers
• Ability and desire to go the extra step to ensure understanding
• Demonstrated follow-through
• Current authorization to work in the United States - Candidates must have such authorization by their first day of employment
Qualifications - Preferred:
• Experience working as a family advocate, in a resource center or call center
• Demonstrated ability to provide high quality customer service
• Demonstrated skill and comfort with technology
• Demonstrated experience with compliance or regulatory standards
• Post secondary degree or relevant certification related to work
TERMS : City of Boston Residency is Required.
The Boston Public Schools, in accordance with its nondiscrimination policies, does not discriminate in its programs, facilities, employment, or educational opportunities on the basis of race, color, age, criminal record (inquiries only), disability, homelessness, sex/gender, gender identity, religion, national origin, ancestry, sexual orientation, genetics or military status and does not tolerate any form of retaliation, or bias-based intimidation, threat or harassment that demeans individuals' dignity or interferes with their ability to learn or work Show more details...
via Salary.com
posted_at: 5 days agoschedule_type: Full-time
Job Title: Warehouse Driver
Department: Warehouse...
Reports to: Warehouse Supervisor
FLSA Status: Non-Exempt
BPS Supply Group (BPSSG) has distributed pipe, valves, fittings, and supplies for over 50 years to a wide range of customers across all markets. Our products and custom solutions connect infrastructure and industry to the resources they depend on, across North America. With 22 strategic locations specializing in oil & gas, energy, construction
Job Title: Warehouse Driver
Department: Warehouse...
Reports to: Warehouse Supervisor
FLSA Status: Non-Exempt
BPS Supply Group (BPSSG) has distributed pipe, valves, fittings, and supplies for over 50 years to a wide range of customers across all markets. Our products and custom solutions connect infrastructure and industry to the resources they depend on, across North America. With 22 strategic locations specializing in oil & gas, energy, construction and more, we are one of the largest independent supply companies in the Western United States And growing in your area!
Position Purpose:
To provide exceptional customer service and support in the Warehouse by preparing and delivering product and material for customers in an efficient, accurate, timely and cost-effective manner, Responsible for the storage, retrieval, processing, and accuracy of product.
Essential Functions
• Responsible for ensuring productivity tools and operational standards are used when performing daily work to ensure performance production rates are met and to reduce irregularities and misdirects.
• Can perform a variety of duties such as picking material, loading, unloading, staging, shipping, and auditing material.
• Keep control over the material(s) for different jobs (separates & stages)
• Maintains building and equipment by ensuring preventative maintenance programs are in place and loss prevention/security/safety policies are followed.
• Conducts safety and security audits, reports safety and security issues.
• Responsible for maintaining inventory accuracy through process development and following quality standards.
• Operate forklift or other machinery in a safe and efficient manner.
• Operate lifts that require employee being lifted in the air up to 20 feet.
• Operate company owned vehicles for the delivery, pickup and relocation of company products and materials
• Provide outstanding customer service during delivery and pickup operations
• Maintain and protect all property entrusted in excellent condition
• May plan route to insure most economical use of time and equipment
• Other duties as needed
Essential Job Knowledge, Skills and Abilities
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The items listed below are representative of the knowledge, skill and/or ability preferred for the position.
• Ability to operate and maintain company equipment in a safe manner at all times
• Ability to establish and maintain professional relationships with employees, supervisors, and customers
• Ability to communicate effectively
• Ability to work independently with minimum supervision
• Ability to perform heavy manual tasks under varying weather conditions
Requirements and/or Preferences
• Must be Eighteen years of age or older
• Must pass drug test and background check
• Possession of high school diploma or equivalent (GED) preferred
• Valid driver’s license
• One (1) year relevant experience preferred or any equivalent combination of education and experience that demonstrates the ability to do the job.
Essential Physical Requirements:
• Standing
• Bending/twisting
• Stooping
• Walking
• Lifting
• Pushing/pulling
• Reaching overhead
• Kneeling/Crawling occasionally frequently.
• This position requires being able to lift/carry up to 50 lbs.
We offer very competitive wages and great benefits which include medical, dental, vision, life insurance, paid time off and 401k program
BPS Supply Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, BPSSG complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
BPS Supply Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of BPSSG’s employees to perform their job duties may result in discipline up to and including discharge Show more details...
Department: Warehouse...
Reports to: Warehouse Supervisor
FLSA Status: Non-Exempt
BPS Supply Group (BPSSG) has distributed pipe, valves, fittings, and supplies for over 50 years to a wide range of customers across all markets. Our products and custom solutions connect infrastructure and industry to the resources they depend on, across North America. With 22 strategic locations specializing in oil & gas, energy, construction and more, we are one of the largest independent supply companies in the Western United States And growing in your area!
Position Purpose:
To provide exceptional customer service and support in the Warehouse by preparing and delivering product and material for customers in an efficient, accurate, timely and cost-effective manner, Responsible for the storage, retrieval, processing, and accuracy of product.
Essential Functions
• Responsible for ensuring productivity tools and operational standards are used when performing daily work to ensure performance production rates are met and to reduce irregularities and misdirects.
• Can perform a variety of duties such as picking material, loading, unloading, staging, shipping, and auditing material.
• Keep control over the material(s) for different jobs (separates & stages)
• Maintains building and equipment by ensuring preventative maintenance programs are in place and loss prevention/security/safety policies are followed.
• Conducts safety and security audits, reports safety and security issues.
• Responsible for maintaining inventory accuracy through process development and following quality standards.
• Operate forklift or other machinery in a safe and efficient manner.
• Operate lifts that require employee being lifted in the air up to 20 feet.
• Operate company owned vehicles for the delivery, pickup and relocation of company products and materials
• Provide outstanding customer service during delivery and pickup operations
• Maintain and protect all property entrusted in excellent condition
• May plan route to insure most economical use of time and equipment
• Other duties as needed
Essential Job Knowledge, Skills and Abilities
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The items listed below are representative of the knowledge, skill and/or ability preferred for the position.
• Ability to operate and maintain company equipment in a safe manner at all times
• Ability to establish and maintain professional relationships with employees, supervisors, and customers
• Ability to communicate effectively
• Ability to work independently with minimum supervision
• Ability to perform heavy manual tasks under varying weather conditions
Requirements and/or Preferences
• Must be Eighteen years of age or older
• Must pass drug test and background check
• Possession of high school diploma or equivalent (GED) preferred
• Valid driver’s license
• One (1) year relevant experience preferred or any equivalent combination of education and experience that demonstrates the ability to do the job.
Essential Physical Requirements:
• Standing
• Bending/twisting
• Stooping
• Walking
• Lifting
• Pushing/pulling
• Reaching overhead
• Kneeling/Crawling occasionally frequently.
• This position requires being able to lift/carry up to 50 lbs.
We offer very competitive wages and great benefits which include medical, dental, vision, life insurance, paid time off and 401k program
BPS Supply Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, BPSSG complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
BPS Supply Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of BPSSG’s employees to perform their job duties may result in discipline up to and including discharge Show more details...
via LinkedIn
posted_at: 1 day agoschedule_type: Full-time
REPORTS TO: Constituent Services Director
General Description...
Founded in 1647, Boston Public Schools (BPS) is the oldest public school district in the country. With approximately 49,000 students from over 114 different countries, more than 10,000 employees, and an annual budget of $1.2 billion, BPS is the largest school district in Massachusetts and is one of the most diverse as well. BPS has been recognized as one of the top urban school districts
REPORTS TO: Constituent Services Director
General Description...
Founded in 1647, Boston Public Schools (BPS) is the oldest public school district in the country. With approximately 49,000 students from over 114 different countries, more than 10,000 employees, and an annual budget of $1.2 billion, BPS is the largest school district in Massachusetts and is one of the most diverse as well. BPS has been recognized as one of the top urban school districts in the United Students and was recently awarded the Broad Prize for Urban Education as the most improved urban school district in the nation.
Excellent customer service through effective, transparent, accountable engagement is a top District priority. We want to ensure that parents, students, staff, and community members are receiving timely and accurate information and equitable support. Prior to the BPS Helpline, a pandemic-specific family hotline was created to support families, students, and school staff during the COVID-19 pandemic with questions primarily focused on technology and other related concerns and basic issues. Since implementing this new approach, it has become clear that having one centralized point of contact is a key component of providing a more efficient, coherent, and equitable communication system for initial response and extended support for matters that need an accountable, supportive response for deeper matters. As a result, the Helpline was developed to serve as a hub of information, communication, and effective district access for those who have questions, concerns, or issues. Recognizing the value of a constituent helpline, BPS has created a team focused on constituent success within the Division of Family and Community Advancement.
The BPS Helpline supports the district across many departments, divisions and the network of schools as a response and resolution center, providing the highest level of constituent support in meeting the needs of parents, students, and community partners. This team will assist BPS in providing superior support service to constituents and staff that connect with them by phone, email, walk-in and/or other engagement channels with inquiries, issues, or complaints. The BPS Helpline will be housed within the Office of Family and Community Advancement to serve as the front of house team in place to provide exceptional customer service for the district through diverse channels where our constituencies need us most.
Position Summary:
The BPS Helpline Manager (“Manager”) is responsible for managing the day-to-day operations of the BPS Helpline, a response and resolution center (aka “support center”) for the district. The Manager will be focused on developing the highest proficiency of the team, while leveraging technology, space and all appropriate aspects of engagement with a focus on a constituent-first mindset. The Manager will partner with the teams within the Family and Community Advancement Division and will report to the Constituent Services Director in the development and advancement of the service offerings provided by the Helpline. This person will be a key advocate for BPS community member success and work cross-functionally with BPS Departments to improve on the consistency and quality of information or services provided to all BPS constituencies. This person, in coordination with the Constituent Services Director, will ensure that we have full engagement with BPS Departments and the network of schools to develop or maintain highly effective processes for information sharing, case management and resolution support.
The Manager will also be responsible for generating constituent insights reports through qualitative and quantitative metrics that will be shared with the Constituent Services Director, divisional leadership and others to operate efficiently and effectively towards positive constituent outcomes. This person is able to generate and identify key areas to improve support service processes and procedures to improve constituent success. In addition, the Manager will be directly responsible for the operation of two important IT systems: a CISCO call center management program, and FreshDesk - a ticketing system tool which tracks inquiries and complaints that come into the support center. The ideal person is a driven, passionate, customer-focused problem solver who is committed to quality and execution towards metrics and goals for successful constituent engagement and resolution of interactions.
Responsibilities:
People
• Actively engage with families, students, school leaders, and other partners to understand their needs and brainstorm solutions to establish high-quality operations and customer service
• Supervise the team of BPS Helpline Specialists by providing guidance and support to develop a strong constituent support center that provides phone, email and in-person services to start and more expansive opportunities to follow
• Participate in, and develop Specialists’ capacity to critically engage in, family support events and workshops via collaboration with the the Community Engagement, Family School Engagement and Partnership teams, schools or other departments as appropriate
• Build relationships and facilitate two-way communication with families and BPS to support the home-to-school communication loop for general inquiries or concerns and closed-loop resolution for constituent complaints
Operations:
• Manage daily operations of the Helpline, including, but not limited to: preparing schedules, team supervision and evaluation, providing and/or designing on-going training or coaching to encourage progressive professional development
• Maintain fidelity to core operational schedule while ensuring that the BPS Helpline team equitably contributes to extended support needs that arise (ex. Appropriately scheduling for community meetings and engagements in advance or alternative scheduling plans for ad hoc urgent response needs)
• Create and maintain a welcoming, team-oriented and professional support center atmosphere in terms of staff professionalism, physical space, and use of technology
• Manage CISCO call management system and case management ticketing system for daily operational needs, data management and report generation
• Participate in capacity-building trainings facilitated by the Director, district resources and/or other work-related opportunities as deemed appropriate by division leadership
• Work with the BPS Communications Office and other departments on all external communications that pertain to families in coordination with the Director
• Respond accurately to questions from stakeholders in a courteous, empathetic and culturally sensitive manner
• Support and/or attend community meetings and BPS engagements as identified by the Director
• Effectively use the FreshDesk system and/or other technologies to contribute to the design, implementation and maintenance of internal/external knowledge base resources for public and staff use
• Other projects as assigned
Data & Insights and Analytics
• Generate constituent insights from data that drive business decisions to improve policies and procedures, leading to greater constituent satisfaction in line with the strategic goals and objectives established by the Constituent Services Director or division leadership
• Report to the Constituent Services Director and Executive Team on constituent trends, workflow, areas of growth, challenges, and opportunity through dashboards and presentations
• Contribute effectively to the design and implementation of a public-facing dashboard for key service metrics
Qualifications - Required:
• Bachelor’s degree or minimum of five (5) years in an operations role with a focus on constituent services, customer service, issue resolution, or similar function
• Multilingual; fluent in English and one or more of the main BPS home languages: Spanish, Cape Verdean, Portuguese, French, Arabic, Chinese, Somali, Vietnamese, Haitian Creole, ASL
• Experience working with Constituent Relationship Management (CRM) systems and CISCO phone systems
• Passion for driving constituent outcomes utilizing quantitative and qualitative data
• Demonstrated ability to analyze and communicate complex issues effectively, both verbally and in writing
• Solid written and verbal communication, listening, organizational, problem-solving and priority setting skills
• Demonstrated commitment to a strong stakeholder focus on all tasks, especially while under pressure
• Ability to build relationships within BPS with the various departments and schools to support constituent work
• Ability to maintain a high level of confidentiality in day-to-day duties
• Ability and willingness to frequently work outside the usual business hours, including early mornings, evenings and weekends as needed
• Demonstrated ability to relate well with families from diverse backgrounds
• Demonstrated ability to work effectively with culturally, linguistically, racially, socio-economically, and religiously diverse populations
• Ability and commitment to perform tasks with integrity, fidelity to processes and express values consistent with the BPS Mission
• Knowledge and experience in Microsoft Office Suite (Word and Excel primarily), Google Suite and other data analysis tools
Qualifications - Preferred:
• Master’s degree
• Experience leading or working in a call center
• Experience working in customer service
• Computer science, social work, social justice, marketing, public relations, or business background highly desired
Terms: Managerial, C52.
The Boston Public Schools, in accordance with its nondiscrimination policies, does not discriminate in its programs, facilities, or employment or educational opportunities on the basis of race, color, age, criminal record (inquiries only), disability, homelessness, sex/gender, gender identity, religion, national origin, ancestry, sexual orientation, genetics or military status, and does not tolerate any form of retaliation, or bias-based intimidation, threat or harassment that demeans individuals’ dignity or interferes with their ability to learn or work Show more details...
General Description...
Founded in 1647, Boston Public Schools (BPS) is the oldest public school district in the country. With approximately 49,000 students from over 114 different countries, more than 10,000 employees, and an annual budget of $1.2 billion, BPS is the largest school district in Massachusetts and is one of the most diverse as well. BPS has been recognized as one of the top urban school districts in the United Students and was recently awarded the Broad Prize for Urban Education as the most improved urban school district in the nation.
Excellent customer service through effective, transparent, accountable engagement is a top District priority. We want to ensure that parents, students, staff, and community members are receiving timely and accurate information and equitable support. Prior to the BPS Helpline, a pandemic-specific family hotline was created to support families, students, and school staff during the COVID-19 pandemic with questions primarily focused on technology and other related concerns and basic issues. Since implementing this new approach, it has become clear that having one centralized point of contact is a key component of providing a more efficient, coherent, and equitable communication system for initial response and extended support for matters that need an accountable, supportive response for deeper matters. As a result, the Helpline was developed to serve as a hub of information, communication, and effective district access for those who have questions, concerns, or issues. Recognizing the value of a constituent helpline, BPS has created a team focused on constituent success within the Division of Family and Community Advancement.
The BPS Helpline supports the district across many departments, divisions and the network of schools as a response and resolution center, providing the highest level of constituent support in meeting the needs of parents, students, and community partners. This team will assist BPS in providing superior support service to constituents and staff that connect with them by phone, email, walk-in and/or other engagement channels with inquiries, issues, or complaints. The BPS Helpline will be housed within the Office of Family and Community Advancement to serve as the front of house team in place to provide exceptional customer service for the district through diverse channels where our constituencies need us most.
Position Summary:
The BPS Helpline Manager (“Manager”) is responsible for managing the day-to-day operations of the BPS Helpline, a response and resolution center (aka “support center”) for the district. The Manager will be focused on developing the highest proficiency of the team, while leveraging technology, space and all appropriate aspects of engagement with a focus on a constituent-first mindset. The Manager will partner with the teams within the Family and Community Advancement Division and will report to the Constituent Services Director in the development and advancement of the service offerings provided by the Helpline. This person will be a key advocate for BPS community member success and work cross-functionally with BPS Departments to improve on the consistency and quality of information or services provided to all BPS constituencies. This person, in coordination with the Constituent Services Director, will ensure that we have full engagement with BPS Departments and the network of schools to develop or maintain highly effective processes for information sharing, case management and resolution support.
The Manager will also be responsible for generating constituent insights reports through qualitative and quantitative metrics that will be shared with the Constituent Services Director, divisional leadership and others to operate efficiently and effectively towards positive constituent outcomes. This person is able to generate and identify key areas to improve support service processes and procedures to improve constituent success. In addition, the Manager will be directly responsible for the operation of two important IT systems: a CISCO call center management program, and FreshDesk - a ticketing system tool which tracks inquiries and complaints that come into the support center. The ideal person is a driven, passionate, customer-focused problem solver who is committed to quality and execution towards metrics and goals for successful constituent engagement and resolution of interactions.
Responsibilities:
People
• Actively engage with families, students, school leaders, and other partners to understand their needs and brainstorm solutions to establish high-quality operations and customer service
• Supervise the team of BPS Helpline Specialists by providing guidance and support to develop a strong constituent support center that provides phone, email and in-person services to start and more expansive opportunities to follow
• Participate in, and develop Specialists’ capacity to critically engage in, family support events and workshops via collaboration with the the Community Engagement, Family School Engagement and Partnership teams, schools or other departments as appropriate
• Build relationships and facilitate two-way communication with families and BPS to support the home-to-school communication loop for general inquiries or concerns and closed-loop resolution for constituent complaints
Operations:
• Manage daily operations of the Helpline, including, but not limited to: preparing schedules, team supervision and evaluation, providing and/or designing on-going training or coaching to encourage progressive professional development
• Maintain fidelity to core operational schedule while ensuring that the BPS Helpline team equitably contributes to extended support needs that arise (ex. Appropriately scheduling for community meetings and engagements in advance or alternative scheduling plans for ad hoc urgent response needs)
• Create and maintain a welcoming, team-oriented and professional support center atmosphere in terms of staff professionalism, physical space, and use of technology
• Manage CISCO call management system and case management ticketing system for daily operational needs, data management and report generation
• Participate in capacity-building trainings facilitated by the Director, district resources and/or other work-related opportunities as deemed appropriate by division leadership
• Work with the BPS Communications Office and other departments on all external communications that pertain to families in coordination with the Director
• Respond accurately to questions from stakeholders in a courteous, empathetic and culturally sensitive manner
• Support and/or attend community meetings and BPS engagements as identified by the Director
• Effectively use the FreshDesk system and/or other technologies to contribute to the design, implementation and maintenance of internal/external knowledge base resources for public and staff use
• Other projects as assigned
Data & Insights and Analytics
• Generate constituent insights from data that drive business decisions to improve policies and procedures, leading to greater constituent satisfaction in line with the strategic goals and objectives established by the Constituent Services Director or division leadership
• Report to the Constituent Services Director and Executive Team on constituent trends, workflow, areas of growth, challenges, and opportunity through dashboards and presentations
• Contribute effectively to the design and implementation of a public-facing dashboard for key service metrics
Qualifications - Required:
• Bachelor’s degree or minimum of five (5) years in an operations role with a focus on constituent services, customer service, issue resolution, or similar function
• Multilingual; fluent in English and one or more of the main BPS home languages: Spanish, Cape Verdean, Portuguese, French, Arabic, Chinese, Somali, Vietnamese, Haitian Creole, ASL
• Experience working with Constituent Relationship Management (CRM) systems and CISCO phone systems
• Passion for driving constituent outcomes utilizing quantitative and qualitative data
• Demonstrated ability to analyze and communicate complex issues effectively, both verbally and in writing
• Solid written and verbal communication, listening, organizational, problem-solving and priority setting skills
• Demonstrated commitment to a strong stakeholder focus on all tasks, especially while under pressure
• Ability to build relationships within BPS with the various departments and schools to support constituent work
• Ability to maintain a high level of confidentiality in day-to-day duties
• Ability and willingness to frequently work outside the usual business hours, including early mornings, evenings and weekends as needed
• Demonstrated ability to relate well with families from diverse backgrounds
• Demonstrated ability to work effectively with culturally, linguistically, racially, socio-economically, and religiously diverse populations
• Ability and commitment to perform tasks with integrity, fidelity to processes and express values consistent with the BPS Mission
• Knowledge and experience in Microsoft Office Suite (Word and Excel primarily), Google Suite and other data analysis tools
Qualifications - Preferred:
• Master’s degree
• Experience leading or working in a call center
• Experience working in customer service
• Computer science, social work, social justice, marketing, public relations, or business background highly desired
Terms: Managerial, C52.
The Boston Public Schools, in accordance with its nondiscrimination policies, does not discriminate in its programs, facilities, or employment or educational opportunities on the basis of race, color, age, criminal record (inquiries only), disability, homelessness, sex/gender, gender identity, religion, national origin, ancestry, sexual orientation, genetics or military status, and does not tolerate any form of retaliation, or bias-based intimidation, threat or harassment that demeans individuals’ dignity or interferes with their ability to learn or work Show more details...
via Indeed
posted_at: 1 day agoschedule_type: Full-timesalary: 4,693–7,180 a month
Initial Posting Date:
07/18/2023...
Application Deadline:
10/18/2023
Agency:
Oregon Health Authority
Salary Range:
$4,693 - $7,180
Position Type:
Employee
Position Title:
Behavioral Health Specialist 2, BPS Coordinator - Junction City Campus
Job Description:
This position is open until filled and can close at any time.
This is a full-time, permanent, classified position which is represented by a union.
The
Oregon Health Authority (OHA),
Initial Posting Date:
07/18/2023...
Application Deadline:
10/18/2023
Agency:
Oregon Health Authority
Salary Range:
$4,693 - $7,180
Position Type:
Employee
Position Title:
Behavioral Health Specialist 2, BPS Coordinator - Junction City Campus
Job Description:
This position is open until filled and can close at any time.
This is a full-time, permanent, classified position which is represented by a union.
The
Oregon Health Authority (OHA), Oregon State Hospital (OSH)
has a job rotation opportunity for a Behavioral Health Specialist 2, BPS Coordinator in Salem, Oregon to provide specialized treatment services that focus on leading evidence-based psychotherapeutic and psychoeducational treatment, for both groups and individuals.
The Oregon State Hospital provides patient-centered, psychiatric treatment for adults from throughout the state who need hospital-level care. Our primary goal is to help people recover from their illness and return to the community. Our services include psychiatric evaluation, diagnosis, and treatment, as well as community outreach and peer support. Watch “Welcome to the Oregon State Hospital” video
here.
What will you do?
As a Behavioral Health Specialist 2, you will perform the following duties:
• Participate in the development and implementation of a comprehensive array of psycho-educational/psycho-therapeutic groups and individual therapy.
• Provide coverage for psychology peers as needed and respond to emergent patient needs.
• Develop, review, and implement individualized treatment care plans and behavioral support plans for clients on their caseload.
• Perform case consultations as necessary.
• Attend unit daily rounds, inter-shifts, and other meetings to assure good communication and effective treatment service.
• Generate accurate written documentation of all treatment activities within hospital guidelines and timeframes.
• Track and monitor on at least a monthly basis all patient engagement and behavior support plans to ensure they are having the desired effect and assists with changes if needed.
• Attend and participate with interdisciplinary treatment.
• Interview patients to obtain pertinent information related to current behavioral and psychological functioning that includes consideration of cultural factors.
• Administer assessments/tests/questionnaires to help identifying treatment needs and progress to better inform patient care.
• Consult with interdisciplinary treatment teams to identify and develop evidence-based interventions to address specific treatment care plan needs and tracks progress through documentation.
• Conduct assessments to identify precipitating events and factors leading to ineffective behaviors.
• Assist in development of behavioral support plan to shape more effective behaviors.
• Provide in-service training to treatment staff on-unit.
• Performs suicide risk assessments (if licensed by the State of Oregon) of patients as requested and directed by an associate chief of psychology.
• Provide coverage of services due to staff absence or vacancy and responds to emergent patient needs.
• Develop, implement, and evaluate efficacy of positive reinforcement plans, patient engagement plans, and behavioral support plans.
To request a copy of the position description, please contact Cyndi Phipps-Roman at
cynthia.phipps-roman@oha.oregon.gov
.
What's in it for you?
The Oregon State Hospital is one of the newest and best state psychiatric hospitals in the country whether you work at the Salem or the Junction City campus. The
Pacific Northwest
boasts year-round family outdoor activities with beautiful sandy beaches; lush, green mountain forests; deep, blue lakes; rushing white water rivers; and colorful, high deserts surround you for winter skiing; spectacular camping; fresh and salt-water fishing; day and long-distance hiking; and a multitude of diverse, cultural explorations.
We offer full
medical, vision and dental benefits
with paid sick leave, vacation, personal leave and 11 paid holidays per year plus
pension and retirement plans
. If you are a skilled behavioral health specialist with experience working in hospitals or treatment facilities, apply today!
What are we looking for?
Minimum Requirements
A bachelor’s degree in nursing or occupational therapy AND licensed by the State of Oregon AND three years of progressively responsible experience related to behavioral and mental health.
OR
A master’s degree in psychology, social work, recreation, art, music therapy or a behavioral health science AND two years of progressively responsible experience related to behavioral and mental health.
Must be eligible for certification with Oregon’s Sexual Offense Treatment Board
Requested Skills
• Preference for master’s degree in a behavioral health science field.
• Experience creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.
• Experience developing and implementing evidence based psychotherapeutic and psychoeducation treatment interventions, groups, and individual interventions.
• Experience providing training to unit and program staff.
• Experience/training collaborating in interdisciplinary treatment (IDT)
• Proficient in Word, Excel, Outlook, and Teams/Zoom.
This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.
How to Apply
• Complete application
• Complete questionnaire
• Attached updated cover letter describing how your education and professional experience meet the requirements of the position.
Attention current State of Oregon employees: To apply for posted positions, please close this window, and log into your Workday account and apply through the career worklet.
NOTE: Please ensure you’ve provided a thorough and updated application as it pertains to the position for which you are applying. Your application materials will be used to determine salary based on a pay equity assessment. For further information, please visit the
Pay Equity Project
homepage.
Questions/Need Help?
If you need assistance to participate in the application process, including an accommodation request under the American with Disabilities Act contact: Cyndi Phipps-Roman at
(503) 569-0066 or
cynthia.phipps-roman@state.or.us
.
TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900. For technical support, please call toll free 1-855-524-5627, for customer service assistance.
Please monitor your Workday account to view all communication regarding your application. You must have a valid e-mail address to apply.
Additional Information
• COVID-19 Vaccination: The Oregon State Hospital is requiring all employees to complete their COVID-19 vaccination series unless the employee receives a medical or religious exception. New employees must submit vaccination documentation or be approved for an exception by their first day of employment.
• Veterans: If you are a veteran, you may receive veteran’s preference.
Click here
for more information about veterans’ preference. If you checked that you are a veteran, you will be required to provide your documents later in the process.
• Visa Sponsorship: We do not offer VISA sponsorships or transfers currently. You will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States within three days of hire.
• Background Check: If you are offered employment, your offer will be contingent upon the positive outcome of an abuse check, criminal records check and driving records check. The information will be shared with the Oregon Health Authority (OHA), Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.
• Pre-employment Drug Test: Candidates who are offered employment at the Oregon State Hospital must satisfactorily pass a pre-employment drug test.
• Applicant Help and Support
webpage
Affirmative Action, Equal Opportunity, and Pay Equity
The Oregon Health Authority is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information, or any other protected class under state or federal law. In addition, we do not discriminate, or screen applicants based on current or past compensation. We determine salary by reviewing your application materials to evaluate your related education, experience, and training for this position. For further information, please visit the
Pay Equity Project
homepage. To learn more about OHA’s mission, vision, and core values,
click here
.
The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity and anti-racism Show more details...
07/18/2023...
Application Deadline:
10/18/2023
Agency:
Oregon Health Authority
Salary Range:
$4,693 - $7,180
Position Type:
Employee
Position Title:
Behavioral Health Specialist 2, BPS Coordinator - Junction City Campus
Job Description:
This position is open until filled and can close at any time.
This is a full-time, permanent, classified position which is represented by a union.
The
Oregon Health Authority (OHA), Oregon State Hospital (OSH)
has a job rotation opportunity for a Behavioral Health Specialist 2, BPS Coordinator in Salem, Oregon to provide specialized treatment services that focus on leading evidence-based psychotherapeutic and psychoeducational treatment, for both groups and individuals.
The Oregon State Hospital provides patient-centered, psychiatric treatment for adults from throughout the state who need hospital-level care. Our primary goal is to help people recover from their illness and return to the community. Our services include psychiatric evaluation, diagnosis, and treatment, as well as community outreach and peer support. Watch “Welcome to the Oregon State Hospital” video
here.
What will you do?
As a Behavioral Health Specialist 2, you will perform the following duties:
• Participate in the development and implementation of a comprehensive array of psycho-educational/psycho-therapeutic groups and individual therapy.
• Provide coverage for psychology peers as needed and respond to emergent patient needs.
• Develop, review, and implement individualized treatment care plans and behavioral support plans for clients on their caseload.
• Perform case consultations as necessary.
• Attend unit daily rounds, inter-shifts, and other meetings to assure good communication and effective treatment service.
• Generate accurate written documentation of all treatment activities within hospital guidelines and timeframes.
• Track and monitor on at least a monthly basis all patient engagement and behavior support plans to ensure they are having the desired effect and assists with changes if needed.
• Attend and participate with interdisciplinary treatment.
• Interview patients to obtain pertinent information related to current behavioral and psychological functioning that includes consideration of cultural factors.
• Administer assessments/tests/questionnaires to help identifying treatment needs and progress to better inform patient care.
• Consult with interdisciplinary treatment teams to identify and develop evidence-based interventions to address specific treatment care plan needs and tracks progress through documentation.
• Conduct assessments to identify precipitating events and factors leading to ineffective behaviors.
• Assist in development of behavioral support plan to shape more effective behaviors.
• Provide in-service training to treatment staff on-unit.
• Performs suicide risk assessments (if licensed by the State of Oregon) of patients as requested and directed by an associate chief of psychology.
• Provide coverage of services due to staff absence or vacancy and responds to emergent patient needs.
• Develop, implement, and evaluate efficacy of positive reinforcement plans, patient engagement plans, and behavioral support plans.
To request a copy of the position description, please contact Cyndi Phipps-Roman at
cynthia.phipps-roman@oha.oregon.gov
.
What's in it for you?
The Oregon State Hospital is one of the newest and best state psychiatric hospitals in the country whether you work at the Salem or the Junction City campus. The
Pacific Northwest
boasts year-round family outdoor activities with beautiful sandy beaches; lush, green mountain forests; deep, blue lakes; rushing white water rivers; and colorful, high deserts surround you for winter skiing; spectacular camping; fresh and salt-water fishing; day and long-distance hiking; and a multitude of diverse, cultural explorations.
We offer full
medical, vision and dental benefits
with paid sick leave, vacation, personal leave and 11 paid holidays per year plus
pension and retirement plans
. If you are a skilled behavioral health specialist with experience working in hospitals or treatment facilities, apply today!
What are we looking for?
Minimum Requirements
A bachelor’s degree in nursing or occupational therapy AND licensed by the State of Oregon AND three years of progressively responsible experience related to behavioral and mental health.
OR
A master’s degree in psychology, social work, recreation, art, music therapy or a behavioral health science AND two years of progressively responsible experience related to behavioral and mental health.
Must be eligible for certification with Oregon’s Sexual Offense Treatment Board
Requested Skills
• Preference for master’s degree in a behavioral health science field.
• Experience creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.
• Experience developing and implementing evidence based psychotherapeutic and psychoeducation treatment interventions, groups, and individual interventions.
• Experience providing training to unit and program staff.
• Experience/training collaborating in interdisciplinary treatment (IDT)
• Proficient in Word, Excel, Outlook, and Teams/Zoom.
This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.
How to Apply
• Complete application
• Complete questionnaire
• Attached updated cover letter describing how your education and professional experience meet the requirements of the position.
Attention current State of Oregon employees: To apply for posted positions, please close this window, and log into your Workday account and apply through the career worklet.
NOTE: Please ensure you’ve provided a thorough and updated application as it pertains to the position for which you are applying. Your application materials will be used to determine salary based on a pay equity assessment. For further information, please visit the
Pay Equity Project
homepage.
Questions/Need Help?
If you need assistance to participate in the application process, including an accommodation request under the American with Disabilities Act contact: Cyndi Phipps-Roman at
(503) 569-0066 or
cynthia.phipps-roman@state.or.us
.
TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900. For technical support, please call toll free 1-855-524-5627, for customer service assistance.
Please monitor your Workday account to view all communication regarding your application. You must have a valid e-mail address to apply.
Additional Information
• COVID-19 Vaccination: The Oregon State Hospital is requiring all employees to complete their COVID-19 vaccination series unless the employee receives a medical or religious exception. New employees must submit vaccination documentation or be approved for an exception by their first day of employment.
• Veterans: If you are a veteran, you may receive veteran’s preference.
Click here
for more information about veterans’ preference. If you checked that you are a veteran, you will be required to provide your documents later in the process.
• Visa Sponsorship: We do not offer VISA sponsorships or transfers currently. You will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States within three days of hire.
• Background Check: If you are offered employment, your offer will be contingent upon the positive outcome of an abuse check, criminal records check and driving records check. The information will be shared with the Oregon Health Authority (OHA), Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.
• Pre-employment Drug Test: Candidates who are offered employment at the Oregon State Hospital must satisfactorily pass a pre-employment drug test.
• Applicant Help and Support
webpage
Affirmative Action, Equal Opportunity, and Pay Equity
The Oregon Health Authority is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information, or any other protected class under state or federal law. In addition, we do not discriminate, or screen applicants based on current or past compensation. We determine salary by reviewing your application materials to evaluate your related education, experience, and training for this position. For further information, please visit the
Pay Equity Project
homepage. To learn more about OHA’s mission, vision, and core values,
click here
.
The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity and anti-racism Show more details...
via Government Jobs
posted_at: 17 days agoschedule_type: Full-time
PLEASE BE ADVISED THESE POSITIONS ARE FOR CERTIFIED CLASS I LAW ENFORCEMENT OFFICERS ONLY
• Patrols assigned areas to deter and/or detect violations; maintains order and enforces state statutes and regulations. Exercises arrests powers and testifies in court. Investigates disturbances and determines causes and participants.
• Provides administrative duties to include proper use of radio and... telephone collection and dissemination of information.
PLEASE BE ADVISED THESE POSITIONS ARE FOR CERTIFIED CLASS I LAW ENFORCEMENT OFFICERS ONLY
• Patrols assigned areas to deter and/or detect violations; maintains order and enforces state statutes and regulations. Exercises arrests powers and testifies in court. Investigates disturbances and determines causes and participants.
• Provides administrative duties to include proper use of radio and... telephone collection and dissemination of information. Completing necessary reports and documents. Has a working knowledge and understanding of the requirements of state statutes and policies and procedures of the Department of Public Safety.
• Maintains security for all properties promulgated by statutes and regulations. Provides protective services and eliminates safety hazards for all persons including the Governor, Lieutenant Governor, their families and other persons in designated locations patrolled by the Bureau of Protective Services.
• Assists with order and proper discipline at the Chambers of the Legislature, Governor's Mansion, and other state buildings or facilities.
• Observes all visitors and makes determinations of their needs and requirements, then directs them to individual(s) most capable of assisting them.
• Assists supervisors in basic training of new officers to include scenario-based incidents, applicable state laws with DPS policies and procedures.
Minimum Requirements
• Must be a US Citizen and at least 21 years of age.
• High school diploma, or equivalent
• Minimum years of active Certified Class 1 Basic law enforcement experience with a South Carolina law enforcement agency?
Salary Breakdown by years of Certified LEO Experience
• Certified with less than eighteen (18) months of active law enforcement experience [$55,000]
• Certified with a minimum of eighteen (18) months of active law enforcement experience [$55,825].
• Certified with eighteen (18) months, but less than 3 years of law enforcement experience [$56,650]
• Certified with a minimum of three (3) years of active law enforcement experience [$58,032]
• Certified with a minimum of five (5) years of active law enforcement experience [$62,094]
• Certified with a minimum of eight (8) years of active law enforcement experience [$64,577]
Additional Requirements
Must be a resident of South Carolina and have a valid South Carolina driver’s license prior to effective date of hire. Selected applicants will be required to submit to an extensive background check to include; credit check, criminal history, driver’s record, history of drug use, a polygraph examination and take a urinalysis test to screen for illegal substances prior to appointment. The background investigation will consist of contacting ALL of your former employers, and at the due time your current employer.
Please note that if you answer "NO" on the state application to the question asking "May we contact this employer?" this will not allow DPS to conduct a thorough background investigation and you will not move forward in the process. Candidates must meet 20/20 vision standards OR no more than 20/200 corrected to 20/100 or below. Candidates must also be capable of distinguishing, without corrections, three colors: green, yellow and red.
Psychological Exam and Medical ExamAll BPS assignments are located in Richland County, SC. All applicants will adhere to the residency requirement on this posting. Starting salary for certified SC Class I Law Enforcement Officers with minimum active law enforcement experience in South Carolina:
• Certified with less than eighteen (18) months of active law enforcement experience [$55,000]
• Certified with a minimum of eighteen (18) months of active law enforcement experience [$55,825].
• Certified with eighteen (18) months, but less than 3 years of law enforcement experience [$56,650]
• Certified with a minimum of three (3) years of active law enforcement experience [$58,032]
• Certified with a minimum of five (5) years of active law enforcement experience [$62,094]
• Certified with a minimum of eight (8) years of active law enforcement experience [$64,577]
The next step after submitting this application will be an administrative review (Credit/Criminal/Driving Checks). We will require a copy of your high school diploma or state GED certificate, a copy of your DD-214 (member 4) military discharge (if applicable), a copy of your birth certificate (or naturalization certificate) and a copy of your South Carolina driver's license (you will also need the official original copies of any out of state driver's license records you have held in any other state within the past five (5) years).
In accordance with the agency's policy regarding Testing-Designated Positions, all applicants will be required to submit to a mandatory urinalysis to screen for illegal drug use prior to employment.
The $5,000 Employee Sign-On Bonus will be paid out in two equal installments
• The first $2,500 payment will be paid after successful completion of SCDPS Field Training per DPS policy.
• The remaining $2,500 payment will be paid after 18 months of continuous employment.
The South Carolina Department of Public Safety is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, age, disability, pregnancy (including childbirth or related medical conditions), or national origin. The department prohibits discrimination based on race, color, religion, sex, age, disability, pregnancy (including childbirth or related medical conditions), or national origin Show more details...
• Patrols assigned areas to deter and/or detect violations; maintains order and enforces state statutes and regulations. Exercises arrests powers and testifies in court. Investigates disturbances and determines causes and participants.
• Provides administrative duties to include proper use of radio and... telephone collection and dissemination of information. Completing necessary reports and documents. Has a working knowledge and understanding of the requirements of state statutes and policies and procedures of the Department of Public Safety.
• Maintains security for all properties promulgated by statutes and regulations. Provides protective services and eliminates safety hazards for all persons including the Governor, Lieutenant Governor, their families and other persons in designated locations patrolled by the Bureau of Protective Services.
• Assists with order and proper discipline at the Chambers of the Legislature, Governor's Mansion, and other state buildings or facilities.
• Observes all visitors and makes determinations of their needs and requirements, then directs them to individual(s) most capable of assisting them.
• Assists supervisors in basic training of new officers to include scenario-based incidents, applicable state laws with DPS policies and procedures.
Minimum Requirements
• Must be a US Citizen and at least 21 years of age.
• High school diploma, or equivalent
• Minimum years of active Certified Class 1 Basic law enforcement experience with a South Carolina law enforcement agency?
Salary Breakdown by years of Certified LEO Experience
• Certified with less than eighteen (18) months of active law enforcement experience [$55,000]
• Certified with a minimum of eighteen (18) months of active law enforcement experience [$55,825].
• Certified with eighteen (18) months, but less than 3 years of law enforcement experience [$56,650]
• Certified with a minimum of three (3) years of active law enforcement experience [$58,032]
• Certified with a minimum of five (5) years of active law enforcement experience [$62,094]
• Certified with a minimum of eight (8) years of active law enforcement experience [$64,577]
Additional Requirements
Must be a resident of South Carolina and have a valid South Carolina driver’s license prior to effective date of hire. Selected applicants will be required to submit to an extensive background check to include; credit check, criminal history, driver’s record, history of drug use, a polygraph examination and take a urinalysis test to screen for illegal substances prior to appointment. The background investigation will consist of contacting ALL of your former employers, and at the due time your current employer.
Please note that if you answer "NO" on the state application to the question asking "May we contact this employer?" this will not allow DPS to conduct a thorough background investigation and you will not move forward in the process. Candidates must meet 20/20 vision standards OR no more than 20/200 corrected to 20/100 or below. Candidates must also be capable of distinguishing, without corrections, three colors: green, yellow and red.
Psychological Exam and Medical ExamAll BPS assignments are located in Richland County, SC. All applicants will adhere to the residency requirement on this posting. Starting salary for certified SC Class I Law Enforcement Officers with minimum active law enforcement experience in South Carolina:
• Certified with less than eighteen (18) months of active law enforcement experience [$55,000]
• Certified with a minimum of eighteen (18) months of active law enforcement experience [$55,825].
• Certified with eighteen (18) months, but less than 3 years of law enforcement experience [$56,650]
• Certified with a minimum of three (3) years of active law enforcement experience [$58,032]
• Certified with a minimum of five (5) years of active law enforcement experience [$62,094]
• Certified with a minimum of eight (8) years of active law enforcement experience [$64,577]
The next step after submitting this application will be an administrative review (Credit/Criminal/Driving Checks). We will require a copy of your high school diploma or state GED certificate, a copy of your DD-214 (member 4) military discharge (if applicable), a copy of your birth certificate (or naturalization certificate) and a copy of your South Carolina driver's license (you will also need the official original copies of any out of state driver's license records you have held in any other state within the past five (5) years).
In accordance with the agency's policy regarding Testing-Designated Positions, all applicants will be required to submit to a mandatory urinalysis to screen for illegal drug use prior to employment.
The $5,000 Employee Sign-On Bonus will be paid out in two equal installments
• The first $2,500 payment will be paid after successful completion of SCDPS Field Training per DPS policy.
• The remaining $2,500 payment will be paid after 18 months of continuous employment.
The South Carolina Department of Public Safety is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, age, disability, pregnancy (including childbirth or related medical conditions), or national origin. The department prohibits discrimination based on race, color, religion, sex, age, disability, pregnancy (including childbirth or related medical conditions), or national origin Show more details...
via ZipRecruiter
posted_at: 6 days agoschedule_type: Full-time
Overview
Safety-Kleen is seeking a Sales Representative - Bulk Product Services. The Sales Rep - Bulk Product Services will maintain strong business relationships with the area's accounts, while selling additional products and services to new and existing customers. They will address customer questions on products, services and billing. The position also requires Rep to perform a variety of... administrative and field tasks, including setting up
Overview
Safety-Kleen is seeking a Sales Representative - Bulk Product Services. The Sales Rep - Bulk Product Services will maintain strong business relationships with the area's accounts, while selling additional products and services to new and existing customers. They will address customer questions on products, services and billing. The position also requires Rep to perform a variety of... administrative and field tasks, including setting up accounts, product services, and generating waste profiles.
Why work for Safety-Kleen?
• Health and Safety is our #1 priority and we live it 3-6-5!
• Competitive wages
• Comprehensive health benefits coverage after 30 days of full-time employment
• Group 401K with company matching component
• Generous paid time off, company paid training and tuition reimbursement
• Positive and safe work environments
• Opportunities for growth and development for all the stages of your career
Responsibilities
Key Responsibilities:
• Ensures Health and Safety is the number one focus by following policies, processes, and acting in a safe manner at all times.
• Meet or exceed sales targets within assigned geographical territory by developing and maintaining business relationships.
• Sell all applicable BPS product lines while leveraging appropriate pricing components to secure profitable business.
• Meet with customer to ensure customer is knowledgeable about product offerings.
• Manage existing accounts and produce new growth.
• Work with local Safety-Kleen environmental and field service branches.
• Attend and actively participate in sales meetings (local and district), maintain productive relationships with colleagues in key accounts, national accounts, and branch service organizations.
• Visit, or contact, each customer on a regular basis contingent upon their size, frequency of service, or market dynamics.
Qualifications
What does it take to work for Safety-Kleen?
• 3+ years of B2B sales experience, preferably in the industrial, automotive or environmental services markets.
• Valid driver's license and reliable form of transportation required.
• Potential for out of town training during on-boarding process or during other market/strategic initiatives.
• Ability to travel overnight as needed.
• Excellent computer skills (MS Applications: Word, Excel, PowerPoint).
• Time and territory management skills to ensure focus on value-added sales activities.
• Strong collaboration skills and the ability to facilitate a service team approach to ensure customer satisfaction and follow-through.
• Strong negotiation skills and the ability to drive decision-making.
• Ability to travel within the region.
Wondering what to expect in starting your career with Safety-Kleen? Click Here to view a Day in the Life Video!
Safety-Kleen Systems, a Clean Harbors company, has a commitment to excellence deeply rooted in a strong sense of tradition. Our entire business model revolves around keeping North American businesses green. We generate more than $1.2 billion in annual revenue as a world-class environmental service organization and market leader in industrial hazardous waste management, parts-cleaning technology, and oil re-refining. We collect over 200 million gallons of used motor oil each year and we have the largest re-refinery capacity in North America allowing us to re-refine more than 150 million gallons each year. Every day, we help our customers resolve their waste management needs and reduce their carbon footprint. PROTECTION. CHOICES. PEOPLE. MAKE GREEN WORK.™
Join our safety focused team today! To learn more about our company, and to apply online for this exciting opportunity, visit us at www.safety-kleen.com/careers .
Clean Harbors is an equal opportunity employer. We do not discriminate against applicants due to race, ancestry, color, sexual orientation, gender identity, national origin, religion, age, physical or mental disability, veteran status, or on the basis of any other federal, state/provincial or local protected class.
Safety-Kleen Systems, a Clean Harbors company, is a Military & Veteran friendly company.
• SK
#LI-KC1 Show more details...
Safety-Kleen is seeking a Sales Representative - Bulk Product Services. The Sales Rep - Bulk Product Services will maintain strong business relationships with the area's accounts, while selling additional products and services to new and existing customers. They will address customer questions on products, services and billing. The position also requires Rep to perform a variety of... administrative and field tasks, including setting up accounts, product services, and generating waste profiles.
Why work for Safety-Kleen?
• Health and Safety is our #1 priority and we live it 3-6-5!
• Competitive wages
• Comprehensive health benefits coverage after 30 days of full-time employment
• Group 401K with company matching component
• Generous paid time off, company paid training and tuition reimbursement
• Positive and safe work environments
• Opportunities for growth and development for all the stages of your career
Responsibilities
Key Responsibilities:
• Ensures Health and Safety is the number one focus by following policies, processes, and acting in a safe manner at all times.
• Meet or exceed sales targets within assigned geographical territory by developing and maintaining business relationships.
• Sell all applicable BPS product lines while leveraging appropriate pricing components to secure profitable business.
• Meet with customer to ensure customer is knowledgeable about product offerings.
• Manage existing accounts and produce new growth.
• Work with local Safety-Kleen environmental and field service branches.
• Attend and actively participate in sales meetings (local and district), maintain productive relationships with colleagues in key accounts, national accounts, and branch service organizations.
• Visit, or contact, each customer on a regular basis contingent upon their size, frequency of service, or market dynamics.
Qualifications
What does it take to work for Safety-Kleen?
• 3+ years of B2B sales experience, preferably in the industrial, automotive or environmental services markets.
• Valid driver's license and reliable form of transportation required.
• Potential for out of town training during on-boarding process or during other market/strategic initiatives.
• Ability to travel overnight as needed.
• Excellent computer skills (MS Applications: Word, Excel, PowerPoint).
• Time and territory management skills to ensure focus on value-added sales activities.
• Strong collaboration skills and the ability to facilitate a service team approach to ensure customer satisfaction and follow-through.
• Strong negotiation skills and the ability to drive decision-making.
• Ability to travel within the region.
Wondering what to expect in starting your career with Safety-Kleen? Click Here to view a Day in the Life Video!
Safety-Kleen Systems, a Clean Harbors company, has a commitment to excellence deeply rooted in a strong sense of tradition. Our entire business model revolves around keeping North American businesses green. We generate more than $1.2 billion in annual revenue as a world-class environmental service organization and market leader in industrial hazardous waste management, parts-cleaning technology, and oil re-refining. We collect over 200 million gallons of used motor oil each year and we have the largest re-refinery capacity in North America allowing us to re-refine more than 150 million gallons each year. Every day, we help our customers resolve their waste management needs and reduce their carbon footprint. PROTECTION. CHOICES. PEOPLE. MAKE GREEN WORK.™
Join our safety focused team today! To learn more about our company, and to apply online for this exciting opportunity, visit us at www.safety-kleen.com/careers .
Clean Harbors is an equal opportunity employer. We do not discriminate against applicants due to race, ancestry, color, sexual orientation, gender identity, national origin, religion, age, physical or mental disability, veteran status, or on the basis of any other federal, state/provincial or local protected class.
Safety-Kleen Systems, a Clean Harbors company, is a Military & Veteran friendly company.
• SK
#LI-KC1 Show more details...
via LinkedIn
posted_at: 3 days agoschedule_type: Full-time
BPS Supply Group (BPSSG) has distributed pipe, valves, fittings, and supplies for over 50 years to a wide range of customers across all markets. Our products and custom solutions connect infrastructure and industry to the resources they depend on, all across North America. With 21 strategic locations specializing in oil & gas, energy, construction, and more, we are one of the largest independent... supply companies in the Western United States. And
BPS Supply Group (BPSSG) has distributed pipe, valves, fittings, and supplies for over 50 years to a wide range of customers across all markets. Our products and custom solutions connect infrastructure and industry to the resources they depend on, all across North America. With 21 strategic locations specializing in oil & gas, energy, construction, and more, we are one of the largest independent... supply companies in the Western United States. And growing in your area!
Position Purpose:
Manages daily activities of Sales goals, responsible for adherence to the Branch standardized quality processes, manages and directs the processing and accuracy of each Branch inventory both book and physical. Ensures employees execute in an efficient, accurate, timely, and cost-effective manner by allocating work assignments, monitoring productivity, and procures resources to facilitate the branch goals. Branch Managers are also expected to perform outside sales duties that require a high level of professionalism and a self-motivating attitude.
Essential Functions:
• Responsibility for all resources and Sales.
• Demonstrate and explain products, methods, or services in order to persuade customers to purchase materials or utilize services.
• Coordinates and monitors all sales to ensure sales rates are consistent with business plan and pattern.
• Branch Managers are also expected to perform outside sales duties that require a high level of professionalism and a self-motivating attitude.
• Monitors and Coordinates inventory movement between Branches.
• Regularly reviews and analyzes reports to evaluate Sales. Provides one-on-one feedback and hands-on training to increase sales/productivity and quality, in accordance with Branch standards.
• Investigates errors in order to determine the cause and recommends/implements business solutions where needed.
• Learn about competitors’ products and consumers’ interests and concerns in order to answer questions and provide more complete information.
• Identify interested and qualified customers in order to provide them with additional information.
• Responsible for maintaining inventory accuracy through process development and management.
• Prepare and alter presentation contents to target specific audiences.
• Opportunities to make decisions. Requires making decisions that impact the results of co-workers, clients, or the company.
• Manages daily staffing to match volume and ensure Sales targets are achieved.
• Optimizes daily execution of standardized processes through continuous direction, training, productivity monitoring, and evaluation of sales.
• Promotes safety in work processes by supporting Company and Branch safety programs.
• Provides daily coaching and feedback to hourly associates who are involved in the sales transaction.
• Responsible for identifying potential labor relations issues and resolving such issues with the Branch Managers.
• Responsible for maintaining a high level of customer morale, including contributing to and ensuring the maintenance of a professional workplace environment.
• Performs additional duties relative to managing the company’s processes/goals.
Essential Job Knowledge, Skill, and Ability:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• High School Diploma required; Bachelor’s degree in Business Administration or Management preferred.
• Strong Leadership, administrative, organizational, managerial, and communication skills.
• Demonstrated analytical ability to gather and interpret information, and develop, recommend, and implement solutions.
• Ability to read financial statements and reports
• Proven analytical and problem-solving skills
• Effective oral and written communication skills
• Ability to deal calmly and effectively with customers while maintaining and promoting a positive image
• Solid interpersonal skills with the ability to lead and motivate others
• Proficiency in the use of computers and software programs; including word processing, spreadsheet, and e-mail applications.
Requirements:
• Must be Eighteen years of age
• Must pass a drug test, background check, and DMV check
• Possession of high school diploma or equivalent (GED)
• 5 + year management and/or relevant experience or any equivalent combination of education and experience that demonstrates the ability to do the job.
• Valid CDL License
Essential Physical Requirements:
• Bending/Twisting 5%
• Stooping 5%
• Walking 5%
• Sitting/Repetitive Motion 60%
• Pushing/Pulling 10%
• Reaching Overhead 5%
• Driving N/A
• Standing 5%
• Kneeling/Crawling 5%
• Must be able to lift up to 25 lbs.
We offer very competitive wages and great benefits which include medical, dental, vision, life insurance, paid time off and 401k program Show more details...
Position Purpose:
Manages daily activities of Sales goals, responsible for adherence to the Branch standardized quality processes, manages and directs the processing and accuracy of each Branch inventory both book and physical. Ensures employees execute in an efficient, accurate, timely, and cost-effective manner by allocating work assignments, monitoring productivity, and procures resources to facilitate the branch goals. Branch Managers are also expected to perform outside sales duties that require a high level of professionalism and a self-motivating attitude.
Essential Functions:
• Responsibility for all resources and Sales.
• Demonstrate and explain products, methods, or services in order to persuade customers to purchase materials or utilize services.
• Coordinates and monitors all sales to ensure sales rates are consistent with business plan and pattern.
• Branch Managers are also expected to perform outside sales duties that require a high level of professionalism and a self-motivating attitude.
• Monitors and Coordinates inventory movement between Branches.
• Regularly reviews and analyzes reports to evaluate Sales. Provides one-on-one feedback and hands-on training to increase sales/productivity and quality, in accordance with Branch standards.
• Investigates errors in order to determine the cause and recommends/implements business solutions where needed.
• Learn about competitors’ products and consumers’ interests and concerns in order to answer questions and provide more complete information.
• Identify interested and qualified customers in order to provide them with additional information.
• Responsible for maintaining inventory accuracy through process development and management.
• Prepare and alter presentation contents to target specific audiences.
• Opportunities to make decisions. Requires making decisions that impact the results of co-workers, clients, or the company.
• Manages daily staffing to match volume and ensure Sales targets are achieved.
• Optimizes daily execution of standardized processes through continuous direction, training, productivity monitoring, and evaluation of sales.
• Promotes safety in work processes by supporting Company and Branch safety programs.
• Provides daily coaching and feedback to hourly associates who are involved in the sales transaction.
• Responsible for identifying potential labor relations issues and resolving such issues with the Branch Managers.
• Responsible for maintaining a high level of customer morale, including contributing to and ensuring the maintenance of a professional workplace environment.
• Performs additional duties relative to managing the company’s processes/goals.
Essential Job Knowledge, Skill, and Ability:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• High School Diploma required; Bachelor’s degree in Business Administration or Management preferred.
• Strong Leadership, administrative, organizational, managerial, and communication skills.
• Demonstrated analytical ability to gather and interpret information, and develop, recommend, and implement solutions.
• Ability to read financial statements and reports
• Proven analytical and problem-solving skills
• Effective oral and written communication skills
• Ability to deal calmly and effectively with customers while maintaining and promoting a positive image
• Solid interpersonal skills with the ability to lead and motivate others
• Proficiency in the use of computers and software programs; including word processing, spreadsheet, and e-mail applications.
Requirements:
• Must be Eighteen years of age
• Must pass a drug test, background check, and DMV check
• Possession of high school diploma or equivalent (GED)
• 5 + year management and/or relevant experience or any equivalent combination of education and experience that demonstrates the ability to do the job.
• Valid CDL License
Essential Physical Requirements:
• Bending/Twisting 5%
• Stooping 5%
• Walking 5%
• Sitting/Repetitive Motion 60%
• Pushing/Pulling 10%
• Reaching Overhead 5%
• Driving N/A
• Standing 5%
• Kneeling/Crawling 5%
• Must be able to lift up to 25 lbs.
We offer very competitive wages and great benefits which include medical, dental, vision, life insurance, paid time off and 401k program Show more details...
via CareerBuilder
posted_at: 3 days agoschedule_type: Full-time
Location : Richland County, SC
Job Type: FTE - Full-Time...
Job Number: 151951
Agency: Department of Public Safety
Opening Date: 07/12/2023
Closing Date: 7/19/2023 11:59 PM Eastern
Class Code:: BA30
Position Number:: 61110163
Normal Work Schedule:: Other
Normal Work Schedule (Other):: Rotating Shifts
Pay Band: Band 4
Hiring Range - Min.: $48,704.00
Hiring Range - Max.: $48,704.00
Opening Date: 07/12/2023
EEO Statement: Equal Opportunity
Location : Richland County, SC
Job Type: FTE - Full-Time...
Job Number: 151951
Agency: Department of Public Safety
Opening Date: 07/12/2023
Closing Date: 7/19/2023 11:59 PM Eastern
Class Code:: BA30
Position Number:: 61110163
Normal Work Schedule:: Other
Normal Work Schedule (Other):: Rotating Shifts
Pay Band: Band 4
Hiring Range - Min.: $48,704.00
Hiring Range - Max.: $48,704.00
Opening Date: 07/12/2023
EEO Statement: Equal Opportunity Employer
Agency Specific Application Procedures:: ****ALL APPLICANTS MUST APPLY ONLINE. ALL CORRESPONDENCE FROM THE OFFICE OF HUMAN RESOURCES WILL BE THROUGH ELECTRONIC MAIL.****
Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Job Responsibilities
Assists in directing the day-to-day operations of the Telecommunications Center (TCC). Monitors all radio traffic and relays pertinent information to BPS officers. Monitors the cameras for security breaches and reports all suspicious activities to the BPS officers. Utilizes the NCIC terminal for law enforcement support for the BPS officers.
Coordinates with BPS division supervisors to ensure seamless communication with command staff, supervisory staff, and field officers. Gathers information from Police Central and completes a weekly statistical report. Documents property checks and all other law enforcement activities via the CAD, to include all calls for service when Highway Patrol dispatch is unavailable. Maintains written logs of all activities when the CAD is unavailable.
Oversees the periodic review of the functionality of the ring-down phones and panic alarms in each division and logs the information for future reference. Performs regular inspections of the camera equipment in the State House Operations Center to ensure that the equipment is functioning properly and reports all malfunctioning equipment to the proper personnel for maintenance.
Gathers all preliminary schedules from each division and forwards them to BPS/HQ and Highway Patrol Dispatch. Provides assistance to the State House Sergeant to ensure that all BPS is operational and enforcement documents are properly filed and maintained.
Performs other related duties as assigned.
Minimum and Additional Requirements
State Minimum Requirements
A high school diploma and entry-level work experience with voice communications systems or central switchboard operations. An associate degree in a technical communications discipline may be substituted for the required experience.
Agency Additional Requirements
High School Diploma and relevant work experience with voice communications systems or central switchboard operations. An associate degree in a technical communications discipline may be substituted for the required experience.
Must possess a vast amount of skills and knowledge of the layout and operations of voice and data communications systems; knowledge of the practices and procedures used to operate a central switchboard and of appropriate FCC and other rules, regulations and policies. Must be able to train new personnel, radio dispatch personnel, and must be able to receive and transmit information by shortwave radio or teletype equipment. Must remain abreast of current telecommunications changes and upgrades to voice and data communications systems.
Must be able to work with limited supervision; communicate effectively and establish and maintain a good working relationship with others. Must remain courteous and professional at all times while providing assistance to BPS personnel, public officials, state employees, and the general public. Must be able to work independently and perform duties requiring good judgment.
Must possess effective written and verbal communication skills; must be physically able to lift, bend and stand for prolonged periods of time. This individual may be required to work some weekends.
Additional Comments
Under general supervision, performs highly responsible work in the operation of communications and surveillance equipment. Provides information and/or assistance to BPS officers, other law enforcement agencies and the general public. Operates the radio, computer aided dispatch, State House camera system and other communications equipment to respond to requests for assistance.
The South Carolina Department of Public Safety is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, age, disability, pregnancy (including childbirth or related medical conditions), or national origin. The department prohibits discrimination based on race, color, religion, sex, age, disability, pregnancy (including childbirth or related medical conditions), or national origin.
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01
Copy OF (The responses you provide to these Supplemental Questions will be used in combination with your application to determine whether you meet the minimum qualification requirements. Failure to provide detailed and complete information may result in your application being rejected. Any misrepresentation or omissions will result in your disqualification from employment and/or termination. Please select "Yes" if you agree with the following statement: When applying for this position, I understand that I must thoroughly complete the Education and Work Experience sections of my application and the Supplemental Questions. This includes a detailed description of each position that I feel qualifies me for the job I am seeking. I have read the above statement and understand that failure to provide sufficient detailed information may result in my application being rejected. I also understand that I may not submit a resume in lieu of completing the application or answering the Supplemental Questions. I acknowledge that I have read, understand and agree with the above.)
• Yes
• No
02
Do you have at least a high school diploma or an equivalency and relevant work experience with voice communications systems or central switchboard operations?
• Yes
• No
03
Do you have a vast knowledge/skills pertaining to data communications systems, practices/procedures used to operate a switchboard?
• Yes
• No
04
Do you have knowledge of FCC and other rules, regulations and policies?
• Yes
• No
05
If offered this position, would you be willing to accept a salary of $48,704.00?
• Yes
• No
06
How did you find out about this position?
• State Government Website (careers.sc.gov)
• Career Fair
• Social Media
• Friend
• SCDPS Employee
• Other
07
If you answered "other" please indicate how you found out about this position.
Required Question Show more details...
Job Type: FTE - Full-Time...
Job Number: 151951
Agency: Department of Public Safety
Opening Date: 07/12/2023
Closing Date: 7/19/2023 11:59 PM Eastern
Class Code:: BA30
Position Number:: 61110163
Normal Work Schedule:: Other
Normal Work Schedule (Other):: Rotating Shifts
Pay Band: Band 4
Hiring Range - Min.: $48,704.00
Hiring Range - Max.: $48,704.00
Opening Date: 07/12/2023
EEO Statement: Equal Opportunity Employer
Agency Specific Application Procedures:: ****ALL APPLICANTS MUST APPLY ONLINE. ALL CORRESPONDENCE FROM THE OFFICE OF HUMAN RESOURCES WILL BE THROUGH ELECTRONIC MAIL.****
Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Job Responsibilities
Assists in directing the day-to-day operations of the Telecommunications Center (TCC). Monitors all radio traffic and relays pertinent information to BPS officers. Monitors the cameras for security breaches and reports all suspicious activities to the BPS officers. Utilizes the NCIC terminal for law enforcement support for the BPS officers.
Coordinates with BPS division supervisors to ensure seamless communication with command staff, supervisory staff, and field officers. Gathers information from Police Central and completes a weekly statistical report. Documents property checks and all other law enforcement activities via the CAD, to include all calls for service when Highway Patrol dispatch is unavailable. Maintains written logs of all activities when the CAD is unavailable.
Oversees the periodic review of the functionality of the ring-down phones and panic alarms in each division and logs the information for future reference. Performs regular inspections of the camera equipment in the State House Operations Center to ensure that the equipment is functioning properly and reports all malfunctioning equipment to the proper personnel for maintenance.
Gathers all preliminary schedules from each division and forwards them to BPS/HQ and Highway Patrol Dispatch. Provides assistance to the State House Sergeant to ensure that all BPS is operational and enforcement documents are properly filed and maintained.
Performs other related duties as assigned.
Minimum and Additional Requirements
State Minimum Requirements
A high school diploma and entry-level work experience with voice communications systems or central switchboard operations. An associate degree in a technical communications discipline may be substituted for the required experience.
Agency Additional Requirements
High School Diploma and relevant work experience with voice communications systems or central switchboard operations. An associate degree in a technical communications discipline may be substituted for the required experience.
Must possess a vast amount of skills and knowledge of the layout and operations of voice and data communications systems; knowledge of the practices and procedures used to operate a central switchboard and of appropriate FCC and other rules, regulations and policies. Must be able to train new personnel, radio dispatch personnel, and must be able to receive and transmit information by shortwave radio or teletype equipment. Must remain abreast of current telecommunications changes and upgrades to voice and data communications systems.
Must be able to work with limited supervision; communicate effectively and establish and maintain a good working relationship with others. Must remain courteous and professional at all times while providing assistance to BPS personnel, public officials, state employees, and the general public. Must be able to work independently and perform duties requiring good judgment.
Must possess effective written and verbal communication skills; must be physically able to lift, bend and stand for prolonged periods of time. This individual may be required to work some weekends.
Additional Comments
Under general supervision, performs highly responsible work in the operation of communications and surveillance equipment. Provides information and/or assistance to BPS officers, other law enforcement agencies and the general public. Operates the radio, computer aided dispatch, State House camera system and other communications equipment to respond to requests for assistance.
The South Carolina Department of Public Safety is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, age, disability, pregnancy (including childbirth or related medical conditions), or national origin. The department prohibits discrimination based on race, color, religion, sex, age, disability, pregnancy (including childbirth or related medical conditions), or national origin.
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01
Copy OF (The responses you provide to these Supplemental Questions will be used in combination with your application to determine whether you meet the minimum qualification requirements. Failure to provide detailed and complete information may result in your application being rejected. Any misrepresentation or omissions will result in your disqualification from employment and/or termination. Please select "Yes" if you agree with the following statement: When applying for this position, I understand that I must thoroughly complete the Education and Work Experience sections of my application and the Supplemental Questions. This includes a detailed description of each position that I feel qualifies me for the job I am seeking. I have read the above statement and understand that failure to provide sufficient detailed information may result in my application being rejected. I also understand that I may not submit a resume in lieu of completing the application or answering the Supplemental Questions. I acknowledge that I have read, understand and agree with the above.)
• Yes
• No
02
Do you have at least a high school diploma or an equivalency and relevant work experience with voice communications systems or central switchboard operations?
• Yes
• No
03
Do you have a vast knowledge/skills pertaining to data communications systems, practices/procedures used to operate a switchboard?
• Yes
• No
04
Do you have knowledge of FCC and other rules, regulations and policies?
• Yes
• No
05
If offered this position, would you be willing to accept a salary of $48,704.00?
• Yes
• No
06
How did you find out about this position?
• State Government Website (careers.sc.gov)
• Career Fair
• Social Media
• Friend
• SCDPS Employee
• Other
07
If you answered "other" please indicate how you found out about this position.
Required Question Show more details...
via Glassdoor
posted_at: 4 days agoschedule_type: Part-time
PART-TIME officers needed! Officers who want to earn extra income and have weekend availability for events (*_FRIDAY, SATURDAY, SUNDAY)_ this is a great opportunity for that! Officer must possess his or her own duty weapon, duty belt and holster with license in hand. This position pays 23.50 an hour _*must have active level 3 Commission guard card_. For faster results please apply at... www.bpssecuritysa.com Please fill out application on indeed to
PART-TIME officers needed! Officers who want to earn extra income and have weekend availability for events (*_FRIDAY, SATURDAY, SUNDAY)_ this is a great opportunity for that! Officer must possess his or her own duty weapon, duty belt and holster with license in hand. This position pays 23.50 an hour _*must have active level 3 Commission guard card_. For faster results please apply at... www.bpssecuritysa.com Please fill out application on indeed to its entirety that includes prescreening and pre interview questions please make sure that all is filled out to be considered for an interview.
Job Types: Part-time, Contract
Pay: From $23.50 per hour
Experience level:
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
Schedule:
• 10 hour shift
• 12 hour shift
• 8 hour shift
• Evening shift
• Night shift
• Overnight shift
• Weekends as needed
• Weekends only
Ability to commute/relocate:
• San Antonio, TX: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
• Are you willing to only work Friday Saturdays and Sundays with open availability on hours for those days moring mid overnight shifts?
Experience:
• armed security: 2 years (Required)
Work Location: In person Show more details...
Job Types: Part-time, Contract
Pay: From $23.50 per hour
Experience level:
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
Schedule:
• 10 hour shift
• 12 hour shift
• 8 hour shift
• Evening shift
• Night shift
• Overnight shift
• Weekends as needed
• Weekends only
Ability to commute/relocate:
• San Antonio, TX: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
• Are you willing to only work Friday Saturdays and Sundays with open availability on hours for those days moring mid overnight shifts?
Experience:
• armed security: 2 years (Required)
Work Location: In person Show more details...
via The Muse
schedule_type: Full-time
Job Description
At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your... future with us.
Boeing Commercial Airplanes is looking
Job Description
At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your... future with us.
Boeing Commercial Airplanes is looking for a One BPS First Line Leader (level K) based out of Helena, MT to support the 767/777/737/787 programs.
We are committed to provide our team equal opportunity for growth in a stable work environment. We encourage every teammate to feel empowered to bring their best through creativity, innovation, and diversity as this drives a positive culture through transparency, safety, quality, and respect. Above all, Employees will be provided the opportunity to seek, speak, and listen within the organization which they are encouraged to share externally with each Boeing customer to build balanced work relationships.
Position Responsibilities:
• Manages employees performing advanced technical knowledge and leadership to manufacturing projects to resolve production concerns.
• Develops and executes project and process plans, implements policies and procedures and sets operational goals.
• Acquires resources for projects and processes, provides technical management of suppliers and leads process improvements.
• Develops and maintains relationships and partnerships with customers, peers, partners and direct reports.
• Provides oversight and approval of technical approaches, products and processes.
• Manages, develops and motivates employees.
This position is expected to be 100% onsite. The selected candidate will be required to work onsite at one of the listed location options.
Employer will not sponsor applicants for employment visa status.
Basic Qualifications (Required Skills/Experience):
• 5+ years of experience in aerospace manufacturing.
• 3+ years of experience in a leadership role leading diverse teams, initiatives and projects to meet business objectives and influence change.
• 3+ years of experience in lean processes and initiatives.
• 1+ years of experience with the OnBPS system.
Preferred Qualifications (Desired Skills/Experience):
• Experience in Boeing Production System implementation
Relocation:
This position offers relocation based on candidate eligibility.
Drug Free Workplace:
Boeingis a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Shift Work Statement:
This position is for 1st shift.
Employee Referral:
Referral to this job is eligible for bonus
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Please note that the salary information shown below is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range: $91,800-$124,200
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law Show more details...
At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your... future with us.
Boeing Commercial Airplanes is looking for a One BPS First Line Leader (level K) based out of Helena, MT to support the 767/777/737/787 programs.
We are committed to provide our team equal opportunity for growth in a stable work environment. We encourage every teammate to feel empowered to bring their best through creativity, innovation, and diversity as this drives a positive culture through transparency, safety, quality, and respect. Above all, Employees will be provided the opportunity to seek, speak, and listen within the organization which they are encouraged to share externally with each Boeing customer to build balanced work relationships.
Position Responsibilities:
• Manages employees performing advanced technical knowledge and leadership to manufacturing projects to resolve production concerns.
• Develops and executes project and process plans, implements policies and procedures and sets operational goals.
• Acquires resources for projects and processes, provides technical management of suppliers and leads process improvements.
• Develops and maintains relationships and partnerships with customers, peers, partners and direct reports.
• Provides oversight and approval of technical approaches, products and processes.
• Manages, develops and motivates employees.
This position is expected to be 100% onsite. The selected candidate will be required to work onsite at one of the listed location options.
Employer will not sponsor applicants for employment visa status.
Basic Qualifications (Required Skills/Experience):
• 5+ years of experience in aerospace manufacturing.
• 3+ years of experience in a leadership role leading diverse teams, initiatives and projects to meet business objectives and influence change.
• 3+ years of experience in lean processes and initiatives.
• 1+ years of experience with the OnBPS system.
Preferred Qualifications (Desired Skills/Experience):
• Experience in Boeing Production System implementation
Relocation:
This position offers relocation based on candidate eligibility.
Drug Free Workplace:
Boeingis a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Shift Work Statement:
This position is for 1st shift.
Employee Referral:
Referral to this job is eligible for bonus
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Please note that the salary information shown below is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range: $91,800-$124,200
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law Show more details...
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