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Most recent job postings at brightspace
via Bethesda, MD - Geebo
posted_at: 3 days agoschedule_type: Full-timesalary: 20–28 an hour
Your mission will be to help customers find solutions that connect their technical requirements to our Brightspace Learning Platform. As a Solutions Architect you are the main point of contact for our Solutions Engineers (you may refer to them as Sales Engineers or SEs). When technical challenges go beyond the scope or expectation of SE knowledge, you will assist with scoping technical requirements and presenting palatable solutions to help win sales
Your mission will be to help customers find solutions that connect their technical requirements to our Brightspace Learning Platform. As a Solutions Architect you are the main point of contact for our Solutions Engineers (you may refer to them as Sales Engineers or SEs). When technical challenges go beyond the scope or expectation of SE knowledge, you will assist with scoping technical requirements and presenting palatable solutions to help win sales opportunities. In addition to developing and providing technical solutions, you will also serve in an advisory capacity for selling and positioning our services. Bring your creativity and enthusiasm to D2L to help us transform the way the world learns. D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a... personalized, student-centric experience - and deliver improved retention, engagement, satisfaction, and results for learners of all ages - in schools, campuses, and companies. D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L. D2L has had a singular mission for 20 years and is dedicated to that same mission in the years ahead:
to transform the way the world learns - and by doing so, we will help improve human potential globally. A member of our Talent Acquisition team reviews ALL of our applications - yes a real person reviews resumes! They are excited to read more about what amazing things you could add to D2L. Your mission will be to help customers find solutions that connect their technical requirements to our Brightspace Learning Platform. As a Solutions Architect you are the main point of contact for our Solutions Engineers (you may refer to them as Sales Engineers or SEs). When technical challenges go beyond the scope or expectation of SE knowledge, you will assist with scoping technical requirements and presenting palatable solutions to help win sales opportunities. In addition to developing and providing technical solutions, you will also serve in an advisory capacity for selling and positioning our services. Bring your creativity and enthusiasm to D2L to help us transform the way the world learns. How will I make an impact? Partner with Solution Engineers (or Sales Engineers) to scope complex technical requirements from sales opportunities. Design, document, and present solutions for opportunities related to technical and partner integrations, security, data exchange, implementation, and more. Assess and mitigate any risks that might hinder the successful delivery of integrations and implementation with Brightspace Be a liaison between the Implementation Team and sales opportunities to ensure technical knowledge is documented and transferred for a successful implementation Contribute materials and expertise for enablement and work with internal SME teams (Implementation, Sales, Product Management) to identify and fill information gaps that help Solution Engineers communicate basic to intermediate level technical concepts. Create re-usable assets, responding to one-off requests for information, or assisting other groups in creating and maintaining assets. What you'll bring to the role:
5
years of experience in a Pre-Sales focused capacity, Sales Engineer, or related role Has experience in a sales, consulting, or other client-facing role Familiarity with enterprise software sales process, as well as expertise in service delivery Proven experience in technical or marketing writing, with a passion for writing with precision Excellent presentation, verbal, and written communication skills Team oriented - Foster collaborative and positive relationships between sales, services, and other internal teams. Leadership, initiative and execution - Identify organizational and informational gaps and define and execute plans to close gaps; take leadership in problem solving; drive programs from definition to close Experience in the educational technology sector or with an LMS Background interpreting and responding to RFPs, gathering client requirements, writing SOWs Experience coordinating multiple roles to gather elements for estimation Knowledge working in (or with) Sales or Services organizations would be an asset, specifically in a Project Management capacity Familiar or experienced with Learning Management Systems like Brightspace is desirable Background in teaching and learning industry would be an asset Previous sales support would be an asset Solid presentation skills, with the ability to convince and persuade Demonstrations of sound time management, self-organize Education Recommendations:
Bachelor's Degree or equivalent
Salary Range:
$100K -- $150K
Minimum Qualification
Sales EngineeringEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
to transform the way the world learns - and by doing so, we will help improve human potential globally. A member of our Talent Acquisition team reviews ALL of our applications - yes a real person reviews resumes! They are excited to read more about what amazing things you could add to D2L. Your mission will be to help customers find solutions that connect their technical requirements to our Brightspace Learning Platform. As a Solutions Architect you are the main point of contact for our Solutions Engineers (you may refer to them as Sales Engineers or SEs). When technical challenges go beyond the scope or expectation of SE knowledge, you will assist with scoping technical requirements and presenting palatable solutions to help win sales opportunities. In addition to developing and providing technical solutions, you will also serve in an advisory capacity for selling and positioning our services. Bring your creativity and enthusiasm to D2L to help us transform the way the world learns. How will I make an impact? Partner with Solution Engineers (or Sales Engineers) to scope complex technical requirements from sales opportunities. Design, document, and present solutions for opportunities related to technical and partner integrations, security, data exchange, implementation, and more. Assess and mitigate any risks that might hinder the successful delivery of integrations and implementation with Brightspace Be a liaison between the Implementation Team and sales opportunities to ensure technical knowledge is documented and transferred for a successful implementation Contribute materials and expertise for enablement and work with internal SME teams (Implementation, Sales, Product Management) to identify and fill information gaps that help Solution Engineers communicate basic to intermediate level technical concepts. Create re-usable assets, responding to one-off requests for information, or assisting other groups in creating and maintaining assets. What you'll bring to the role:
5
years of experience in a Pre-Sales focused capacity, Sales Engineer, or related role Has experience in a sales, consulting, or other client-facing role Familiarity with enterprise software sales process, as well as expertise in service delivery Proven experience in technical or marketing writing, with a passion for writing with precision Excellent presentation, verbal, and written communication skills Team oriented - Foster collaborative and positive relationships between sales, services, and other internal teams. Leadership, initiative and execution - Identify organizational and informational gaps and define and execute plans to close gaps; take leadership in problem solving; drive programs from definition to close Experience in the educational technology sector or with an LMS Background interpreting and responding to RFPs, gathering client requirements, writing SOWs Experience coordinating multiple roles to gather elements for estimation Knowledge working in (or with) Sales or Services organizations would be an asset, specifically in a Project Management capacity Familiar or experienced with Learning Management Systems like Brightspace is desirable Background in teaching and learning industry would be an asset Previous sales support would be an asset Solid presentation skills, with the ability to convince and persuade Demonstrations of sound time management, self-organize Education Recommendations:
Bachelor's Degree or equivalent
Salary Range:
$100K -- $150K
Minimum Qualification
Sales EngineeringEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
via D2L
schedule_type: Full-time
• Please note we do not have any current openings for this role, but will be continuing to collect applications and speak with candidates for future opportunities!
Major Responsibilities (How Will I Make an Impact...
• Work as a Named Resource for a group of Strategic D2L customers in administering their Brightspace Learning Environment
• Complete D2L training to become fully Brightspace Certified
• Maintain, expand and research knowledge
• Please note we do not have any current openings for this role, but will be continuing to collect applications and speak with candidates for future opportunities!
Major Responsibilities (How Will I Make an Impact...
• Work as a Named Resource for a group of Strategic D2L customers in administering their Brightspace Learning Environment
• Complete D2L training to become fully Brightspace Certified
• Maintain, expand and research knowledge of the Brightspace Learning Environment, as well as other products offered by D2L
• Leverage customer relationships to create and enhance internal processes which encourage better knowledge of and attention to customer needs
• Own outcomes vs tasks
• Focus relentlessly on exceptional stakeholders’ experience
• Make clear decisions in a timely manner
• Challenge the status quo – make enhancement/improvements suggestions
• Identify conflicting priorities and take ownership for resolving them
• Treat people with respect and courtesy
• Invest time and resources to grow and develop
Competencies (What you’ll bring to the role):
• Minimum 2 years' experience in a supporting and/or administering the Brightspace Learning Environment
• Full understanding and knowledge of the specific tasks that are required in administration of a Learning Management System (LMS) including, but not limited to the following:
• Management of users and groups including learners, instructors, ASCs, etc.
• Enrolment of users into appropriate courses.
• Configuration of permissions and settings
• Bulk course copying and editing
• Product Consultation
• Provide client with feedback on effective practices for implementation of tools
• Document and report all changes for auditing.
• Maintain and expand working knowledge of all D2L Solutions
• Demonstrated ability to complete multiple tasks concurrently and deliver results under pressure
• Strong project organizational and time management skills
• Strong relationship building skills and conflict negotiation skills
• Strong written and verbal communication skills; including the ability to present technical issues to a non-technical audience
• Strong ability to document all tasks that would be required for auditing purposes
• Self-starter, capable working independently and remotely when needed
• Ability to think critically; to identify problems and to generate, evaluate and implement solutions in real-time
If you are looking for a role in Canada, please check out our Canada based posting here :https://www.d2l.com/careers/jobs/learning-administration-manager-canada-/3997465 Show more details...
Major Responsibilities (How Will I Make an Impact...
• Work as a Named Resource for a group of Strategic D2L customers in administering their Brightspace Learning Environment
• Complete D2L training to become fully Brightspace Certified
• Maintain, expand and research knowledge of the Brightspace Learning Environment, as well as other products offered by D2L
• Leverage customer relationships to create and enhance internal processes which encourage better knowledge of and attention to customer needs
• Own outcomes vs tasks
• Focus relentlessly on exceptional stakeholders’ experience
• Make clear decisions in a timely manner
• Challenge the status quo – make enhancement/improvements suggestions
• Identify conflicting priorities and take ownership for resolving them
• Treat people with respect and courtesy
• Invest time and resources to grow and develop
Competencies (What you’ll bring to the role):
• Minimum 2 years' experience in a supporting and/or administering the Brightspace Learning Environment
• Full understanding and knowledge of the specific tasks that are required in administration of a Learning Management System (LMS) including, but not limited to the following:
• Management of users and groups including learners, instructors, ASCs, etc.
• Enrolment of users into appropriate courses.
• Configuration of permissions and settings
• Bulk course copying and editing
• Product Consultation
• Provide client with feedback on effective practices for implementation of tools
• Document and report all changes for auditing.
• Maintain and expand working knowledge of all D2L Solutions
• Demonstrated ability to complete multiple tasks concurrently and deliver results under pressure
• Strong project organizational and time management skills
• Strong relationship building skills and conflict negotiation skills
• Strong written and verbal communication skills; including the ability to present technical issues to a non-technical audience
• Strong ability to document all tasks that would be required for auditing purposes
• Self-starter, capable working independently and remotely when needed
• Ability to think critically; to identify problems and to generate, evaluate and implement solutions in real-time
If you are looking for a role in Canada, please check out our Canada based posting here :https://www.d2l.com/careers/jobs/learning-administration-manager-canada-/3997465 Show more details...
via D2L
schedule_type: Full-time
• Please note we do not have any current openings for this role, but will be continuing to collect applications and speak with candidates for future opportunities!
JOB SUMMARY...
The Technical Account Manager (TAM) is a trusted advisor to D2L's premier customers providing technical guidance for their infrastructure, on-going projects, and support issues; all while focusing on their operational and development systems. The TAM will provide a vital
• Please note we do not have any current openings for this role, but will be continuing to collect applications and speak with candidates for future opportunities!
JOB SUMMARY...
The Technical Account Manager (TAM) is a trusted advisor to D2L's premier customers providing technical guidance for their infrastructure, on-going projects, and support issues; all while focusing on their operational and development systems. The TAM will provide a vital role in supporting customers' current and future environments, while keeping their success and satisfaction as a key business driver.
HOW WILL I MAKE AN IMPACT?
• Work as a Named Resource for a group of Strategic D2L customers both proactively based on established metrics, and reactively based on direct customer engagement to provide augmented support to D2L customers including:
• Weekly summaries of open Support Incidents
• Run Weekly meetings to review and prioritize open Support Incidents.
• Act as an escalation point to customers.
• Engage D2L Project, Development, Deployment and Infrastructure Consulting teams to satisfy reporting and product needs on client's behalf.
• Organize and report on findings as directed to enrich internal processes.
• Deliver offerings as defined in the TAM program
• Work closely with support engineers, and Support Management and SaaS groups to ensure proper escalation and resolution processes are utilized
• Communicate proactively with Clients regarding product and program information, supportability issues and strategic product plans where appropriate
• Maintain and expand working knowledge of D2L solutions.
• Research and expand working knowledge of current and upcoming D2L solutions based on specific Client needs.
• Leverage customer relationship to create and enhance internal processes to encourage better knowledge of and attention to customer needs.
Competencies (What you’ll bring to the role):
• Minimum 5 years' experience in a similar role or a software services or technical role
• Working knowledge of SQL Server and/or other Database Technology
• Demonstrated ability to complete multiple tasks concurrently and deliver results under pressure
• Previous knowledge of learning management systems, preferably D2L
• Strong project organizational skills
• Strong relationship building skills and conflict negotiation skills
• Strong written and verbal communication skills; including the ability to present technical issues to a non-technical audience
• Self-starter, capable working independently and remotely
• Ability to think critically; to identify problems and to generate evaluates and implements real-time
• Ability to be on call in after hours situations
If you are looking for a role in Canada, please check out our Canada-based posting! https://www.d2l.com/careers/jobs/technical-account-manager/3967185 Show more details...
JOB SUMMARY...
The Technical Account Manager (TAM) is a trusted advisor to D2L's premier customers providing technical guidance for their infrastructure, on-going projects, and support issues; all while focusing on their operational and development systems. The TAM will provide a vital role in supporting customers' current and future environments, while keeping their success and satisfaction as a key business driver.
HOW WILL I MAKE AN IMPACT?
• Work as a Named Resource for a group of Strategic D2L customers both proactively based on established metrics, and reactively based on direct customer engagement to provide augmented support to D2L customers including:
• Weekly summaries of open Support Incidents
• Run Weekly meetings to review and prioritize open Support Incidents.
• Act as an escalation point to customers.
• Engage D2L Project, Development, Deployment and Infrastructure Consulting teams to satisfy reporting and product needs on client's behalf.
• Organize and report on findings as directed to enrich internal processes.
• Deliver offerings as defined in the TAM program
• Work closely with support engineers, and Support Management and SaaS groups to ensure proper escalation and resolution processes are utilized
• Communicate proactively with Clients regarding product and program information, supportability issues and strategic product plans where appropriate
• Maintain and expand working knowledge of D2L solutions.
• Research and expand working knowledge of current and upcoming D2L solutions based on specific Client needs.
• Leverage customer relationship to create and enhance internal processes to encourage better knowledge of and attention to customer needs.
Competencies (What you’ll bring to the role):
• Minimum 5 years' experience in a similar role or a software services or technical role
• Working knowledge of SQL Server and/or other Database Technology
• Demonstrated ability to complete multiple tasks concurrently and deliver results under pressure
• Previous knowledge of learning management systems, preferably D2L
• Strong project organizational skills
• Strong relationship building skills and conflict negotiation skills
• Strong written and verbal communication skills; including the ability to present technical issues to a non-technical audience
• Self-starter, capable working independently and remotely
• Ability to think critically; to identify problems and to generate evaluates and implements real-time
• Ability to be on call in after hours situations
If you are looking for a role in Canada, please check out our Canada-based posting! https://www.d2l.com/careers/jobs/technical-account-manager/3967185 Show more details...
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