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posted_at: 1 day agoschedule_type: Full-time
Creative Producer
Date: 23 Jan 2024...
Location: Rose Hill, Sub Saharan Africa, MU
Company: British Council
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and
Creative Producer
Date: 23 Jan 2024...
Location: Rose Hill, Sub Saharan Africa, MU
Company: British Council
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
Creative Producer
Role Purpose
The British Council is the UK’s international organisation for cultural relations and educational opportunities. We build connections, understanding and trust between people in the UK and other countries through arts and culture, education, and the English language. Last year we reached over 80 million people directly and 791 million people overall including online, and through broadcasts and publications. Founded in 1934 we are a UK charity governed by Royal Charter and a UK public body. We receive a 15 per cent core funding grant from the UK government. We work on the ground in more than 100 countries.
Our Arts programmes are underpinned by research and focus on young people between the ages of 18 to 35 with the following impact outcomes:
• development of knowledge, artistic practice, skills, and knowledge,
• arts and cultural organisations raise their profile, showcase their creative works, and increase their economic value and their partnerships,
• strengthened cultural sectors through investment and collaboration,
• The UK’s international reputation is enhanced through experiences of arts and culture, contributing to the cultural relations agenda.
Our programmes are delivered by partners (artists, arts professionals, arts organisations, collectives, and/or hubs) who have the vision and understanding of their creative communities and are best placed to lead and tell the stories of their local art sectors.
Our four programmatic areas are Creative Economy, Culture Connects, Spotlights on Culture and Culture Responds to Shared Global Challenges.
Main accountabilities:
Deliver two Creative Hustle activities stated for March and June 2023. Key responsibilities for the delivery are:
• To work in partnership with the British Council arts team to support the launch of a series of activations and activities including Creative Hustles (minimum of two expected).
• To work closely with the Marketing team, arts team to build/support a marketing strategy for the creative economy week.
• Stakeholder engagement, cultivation and collaboration with different partners including alumni for British Council Arts Mauritius.
• Organise two Physical networking opportunities targeting a range of creative sector networks and young people 18-35.
• Confirm speakers/participants for panel discussions, policy round tables in partnership with the British Council Arts team.
• Contract speakers ahead of the event.
• Open registration and publicise each event in partnership with the British Council Arts team.
• Manage the delivery of each event: registration confirmation, venue booking, catering, event setup including online event management, supervision and delivery, participants attendance sheets, baseline and end of event surveys, videography, and photography, etc.
• Manage payment to all vendors and speakers.
• Manage end of event M&E, report, and attendance database to the submitted to the British council Arts team.
• To liaise with Business Support Services as required across Finance, Procurement, and Marketing and Communications.
• Organise launch of the research findings underway in Mauritius (expected end of March 2023).
Expected Output and Deliverables for the Task
• Project Design, Delivery, and Implementation
• In line with the Creative and Cultural Industries in Mauritius offer recommendations towards the development of a creative economy week alongside the country arts team including responsibility to deliver:
• a stakeholder engagement plan and identifying potential partners for business growth and impact.
• Identifying locations and venues for the various events
• The Producer is expected to reach a minimum of 1000 young creatives from different creative sectors across the time period of February 2024 to June 2024
• In dialogue with the British Council Arts team the Creative Producer is required to provide a list of relevant topics and potential speakers including a schedule of activities
• The Creative Producer is required to assist all delivery partners assigned by the British Council to this project for the duration.
• The Creative Producer is required to support and maintain an alumni network of participants of the project in dialogue with the British Council
• Financial and Risk Management:
• Successful contribution to financial management processes including but not limited to budget management and forecasting, risk management, and procurement in alignment with corporate policies.
• Oversight of payments to vendors to ensure timely disbursals.
• Stakeholder Mapping and Business Development Management
• Source, brief, and liaise with partners to increase new audiences for the Creative economy work in Mauritius, including those in the Higher Education sector, govt and financial institutions.
• To manage relationships with project partners and key stakeholders in accordance with British Council standards, working closely with country leadership
• Marketing and Communications and Evaluation
• Working with the Marketing team and country arts team to raise the profile of our Arts Mauritius programme but not limited to social media platforms and other tools that may be utilized from time to time.
• Support in impact evaluation, qualitative and quantitative measurement of the programme’s achievements as outlined in the Theory of Change and subsequently in the communication and visibility of these outcomes.
Timeline
It is anticipated that this work will be undertaken in the month of Feb- June 2024 in response to the following milestones:
• Successful launch of two activations with target of minimum 300 people attending each
• Production of a stakeholder engagement plan
• Increased visibility of Arts Mauritius programme by working with relevant stakeholders and media outlets
Phase
Deliverables
Timeline
Project planning phase
• Selected Creative Producer will attend an inception planning meeting with the British Council team.
• The Cultural producer works to:
• Design and finalise the approach and content for the Creative Economy Week programme.
• Develop a project delivery plan which will include some of (but not limited to) the following:
• Activity timelines
• Budget outlines for each location
• Monitoring and Evaluation plan and schedule
• Proposed panel discussions, round table dates, venues prospective speakers and participants etc
• Work with the British Council Communications team:
• In designing branded assets for use during the programme which incorporates British Council brand guidelines
Feb 2024
Project Delivery Phase
Component 1:
• Cultural producer works to:
• Lead on the call-out and marketing to participants at all locations as agreed by the British Council team.
• Lead the selection process and registration of participants for each of the locations for the programme.
• Deliver the Arts activities at selected locations including online livestreaming.
• Manage all the physical spaces and online platforms used for the discussions.
March 2024
Component 2: Communications and Storytelling
• Work with the British Council team to:
• Create impact stories for the programme which will include experiences of participants.
• Design promotional materials for this programme in line with the British Council branding policies and guidelines.
For the full programme duration
Component 3: Monitoring and Evaluation
• Cultural producer works to:
• Ensure the appropriate monitoring tools are being used for each phase of the programme and the M&E report is submitted to the British Council including raw data.
For the full programme duration
Project Close-Out Phase
Project closure phase
• Cultural producer works to:
• Prepare and submit a comprehensive report of the programme. The report should include lessons learnt and recommendations for future events within the creative sector. It should also reflect the impact of the programme on the participants and the Mauritius creative sector at large. This should be supported with case studies and feedback from participants. Evidence of such impact are highly recommended (this can be links to websites or social media handles etc.).
30 June 2024
Minimum Requirements
Role specific knowledge and experience:
• Minimum/essential Understanding of Arts and Culture scene in Mauritius
• Recent professional experience in a creative programme management role
• Strong experience of successful end–to-end programme and event management
• Experience of managing finances and organizational resources
• Strong experience facilitating and managing learning events, conversations, discussion programmes with young people 18-35 with a focus on digital engagement.
• Wide stakeholder management experience including ability to identify and pick potential speakers for the programme.
• Connection to international and other local hubs to bring learning to support this project.
• Knowledge background of the cultural and creative industries in SSA
• An interest and developing expertise in working with young people with an emphasis on underrepresented groups from the cultural sector.
• We are looking for candidates who have skills and experience of reaching wide networks of young people across identified programme countries (f2f and virtually) including engaging young people in policy and creative enterprise dialogue.
• Understand the types of digital engagement opportunities through online learning and the British Council Mauritius creative sector ambitions to connect with young people.
Desirable
• A greater understanding of creative and cultural industries
• Established a network of artists, stakeholders, and organizations in Mauritius
• An innovative approach to the use of digital and social media to connect audiences.
• Ability to identify opportunities for partnerships and expansion of the delivery of our work.
• An interest or experience in working with a range of creative sectors in Mauritius and desirably across Sub Saharan Africa within sectors related to the British Council’s Arts work.
Further Information
Consultancy Duration – February 2024 to June 2024
Location – Anywhere in Mauritius
Compliant with local employment law in Mauritius, Applicants will need to be registered with a Business Registration Number
Role holder must have existing rights to live and work in Mauritius.
Closing Date – 5th February 2024 (Applications will close 23:59 UTC+04:00 time)
Notes:
• All the activities will need to be delivered to the timelines and on dates specified above. Applicants will need to confirm their agreement to deliver to these dates and timelines for their applications to be considered. Selected Partners will need to attend a joint inception planning meeting (online/face-to-face) before the start of the programme.
• The task will be done face to face, with the possibility of remote working in agreement with the programme Managers and Country Director. Some travel across Mauritius may be required in delivery of the outputs.
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email askhr@britishcouncil.org
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted Show more details...
Date: 23 Jan 2024...
Location: Rose Hill, Sub Saharan Africa, MU
Company: British Council
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
Creative Producer
Role Purpose
The British Council is the UK’s international organisation for cultural relations and educational opportunities. We build connections, understanding and trust between people in the UK and other countries through arts and culture, education, and the English language. Last year we reached over 80 million people directly and 791 million people overall including online, and through broadcasts and publications. Founded in 1934 we are a UK charity governed by Royal Charter and a UK public body. We receive a 15 per cent core funding grant from the UK government. We work on the ground in more than 100 countries.
Our Arts programmes are underpinned by research and focus on young people between the ages of 18 to 35 with the following impact outcomes:
• development of knowledge, artistic practice, skills, and knowledge,
• arts and cultural organisations raise their profile, showcase their creative works, and increase their economic value and their partnerships,
• strengthened cultural sectors through investment and collaboration,
• The UK’s international reputation is enhanced through experiences of arts and culture, contributing to the cultural relations agenda.
Our programmes are delivered by partners (artists, arts professionals, arts organisations, collectives, and/or hubs) who have the vision and understanding of their creative communities and are best placed to lead and tell the stories of their local art sectors.
Our four programmatic areas are Creative Economy, Culture Connects, Spotlights on Culture and Culture Responds to Shared Global Challenges.
Main accountabilities:
Deliver two Creative Hustle activities stated for March and June 2023. Key responsibilities for the delivery are:
• To work in partnership with the British Council arts team to support the launch of a series of activations and activities including Creative Hustles (minimum of two expected).
• To work closely with the Marketing team, arts team to build/support a marketing strategy for the creative economy week.
• Stakeholder engagement, cultivation and collaboration with different partners including alumni for British Council Arts Mauritius.
• Organise two Physical networking opportunities targeting a range of creative sector networks and young people 18-35.
• Confirm speakers/participants for panel discussions, policy round tables in partnership with the British Council Arts team.
• Contract speakers ahead of the event.
• Open registration and publicise each event in partnership with the British Council Arts team.
• Manage the delivery of each event: registration confirmation, venue booking, catering, event setup including online event management, supervision and delivery, participants attendance sheets, baseline and end of event surveys, videography, and photography, etc.
• Manage payment to all vendors and speakers.
• Manage end of event M&E, report, and attendance database to the submitted to the British council Arts team.
• To liaise with Business Support Services as required across Finance, Procurement, and Marketing and Communications.
• Organise launch of the research findings underway in Mauritius (expected end of March 2023).
Expected Output and Deliverables for the Task
• Project Design, Delivery, and Implementation
• In line with the Creative and Cultural Industries in Mauritius offer recommendations towards the development of a creative economy week alongside the country arts team including responsibility to deliver:
• a stakeholder engagement plan and identifying potential partners for business growth and impact.
• Identifying locations and venues for the various events
• The Producer is expected to reach a minimum of 1000 young creatives from different creative sectors across the time period of February 2024 to June 2024
• In dialogue with the British Council Arts team the Creative Producer is required to provide a list of relevant topics and potential speakers including a schedule of activities
• The Creative Producer is required to assist all delivery partners assigned by the British Council to this project for the duration.
• The Creative Producer is required to support and maintain an alumni network of participants of the project in dialogue with the British Council
• Financial and Risk Management:
• Successful contribution to financial management processes including but not limited to budget management and forecasting, risk management, and procurement in alignment with corporate policies.
• Oversight of payments to vendors to ensure timely disbursals.
• Stakeholder Mapping and Business Development Management
• Source, brief, and liaise with partners to increase new audiences for the Creative economy work in Mauritius, including those in the Higher Education sector, govt and financial institutions.
• To manage relationships with project partners and key stakeholders in accordance with British Council standards, working closely with country leadership
• Marketing and Communications and Evaluation
• Working with the Marketing team and country arts team to raise the profile of our Arts Mauritius programme but not limited to social media platforms and other tools that may be utilized from time to time.
• Support in impact evaluation, qualitative and quantitative measurement of the programme’s achievements as outlined in the Theory of Change and subsequently in the communication and visibility of these outcomes.
Timeline
It is anticipated that this work will be undertaken in the month of Feb- June 2024 in response to the following milestones:
• Successful launch of two activations with target of minimum 300 people attending each
• Production of a stakeholder engagement plan
• Increased visibility of Arts Mauritius programme by working with relevant stakeholders and media outlets
Phase
Deliverables
Timeline
Project planning phase
• Selected Creative Producer will attend an inception planning meeting with the British Council team.
• The Cultural producer works to:
• Design and finalise the approach and content for the Creative Economy Week programme.
• Develop a project delivery plan which will include some of (but not limited to) the following:
• Activity timelines
• Budget outlines for each location
• Monitoring and Evaluation plan and schedule
• Proposed panel discussions, round table dates, venues prospective speakers and participants etc
• Work with the British Council Communications team:
• In designing branded assets for use during the programme which incorporates British Council brand guidelines
Feb 2024
Project Delivery Phase
Component 1:
• Cultural producer works to:
• Lead on the call-out and marketing to participants at all locations as agreed by the British Council team.
• Lead the selection process and registration of participants for each of the locations for the programme.
• Deliver the Arts activities at selected locations including online livestreaming.
• Manage all the physical spaces and online platforms used for the discussions.
March 2024
Component 2: Communications and Storytelling
• Work with the British Council team to:
• Create impact stories for the programme which will include experiences of participants.
• Design promotional materials for this programme in line with the British Council branding policies and guidelines.
For the full programme duration
Component 3: Monitoring and Evaluation
• Cultural producer works to:
• Ensure the appropriate monitoring tools are being used for each phase of the programme and the M&E report is submitted to the British Council including raw data.
For the full programme duration
Project Close-Out Phase
Project closure phase
• Cultural producer works to:
• Prepare and submit a comprehensive report of the programme. The report should include lessons learnt and recommendations for future events within the creative sector. It should also reflect the impact of the programme on the participants and the Mauritius creative sector at large. This should be supported with case studies and feedback from participants. Evidence of such impact are highly recommended (this can be links to websites or social media handles etc.).
30 June 2024
Minimum Requirements
Role specific knowledge and experience:
• Minimum/essential Understanding of Arts and Culture scene in Mauritius
• Recent professional experience in a creative programme management role
• Strong experience of successful end–to-end programme and event management
• Experience of managing finances and organizational resources
• Strong experience facilitating and managing learning events, conversations, discussion programmes with young people 18-35 with a focus on digital engagement.
• Wide stakeholder management experience including ability to identify and pick potential speakers for the programme.
• Connection to international and other local hubs to bring learning to support this project.
• Knowledge background of the cultural and creative industries in SSA
• An interest and developing expertise in working with young people with an emphasis on underrepresented groups from the cultural sector.
• We are looking for candidates who have skills and experience of reaching wide networks of young people across identified programme countries (f2f and virtually) including engaging young people in policy and creative enterprise dialogue.
• Understand the types of digital engagement opportunities through online learning and the British Council Mauritius creative sector ambitions to connect with young people.
Desirable
• A greater understanding of creative and cultural industries
• Established a network of artists, stakeholders, and organizations in Mauritius
• An innovative approach to the use of digital and social media to connect audiences.
• Ability to identify opportunities for partnerships and expansion of the delivery of our work.
• An interest or experience in working with a range of creative sectors in Mauritius and desirably across Sub Saharan Africa within sectors related to the British Council’s Arts work.
Further Information
Consultancy Duration – February 2024 to June 2024
Location – Anywhere in Mauritius
Compliant with local employment law in Mauritius, Applicants will need to be registered with a Business Registration Number
Role holder must have existing rights to live and work in Mauritius.
Closing Date – 5th February 2024 (Applications will close 23:59 UTC+04:00 time)
Notes:
• All the activities will need to be delivered to the timelines and on dates specified above. Applicants will need to confirm their agreement to deliver to these dates and timelines for their applications to be considered. Selected Partners will need to attend a joint inception planning meeting (online/face-to-face) before the start of the programme.
• The task will be done face to face, with the possibility of remote working in agreement with the programme Managers and Country Director. Some travel across Mauritius may be required in delivery of the outputs.
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email askhr@britishcouncil.org
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted Show more details...
via Jora
posted_at: 7 days agoschedule_type: Full-time
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a... high-quality education and to gain internationally recognised
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a... high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
Role Purpose
British Council Morocco is recruiting IELTS Assistant to carry out a range of IELTS, Cambridge, Professional and University administrative tasks to ensure that Exams are administered to the required operational and security standards as described in the Administrator’s Manual and the British Council Quality and Compliance Assessment System as well as enhancing the quality of customer service and delivery.
Main Accountabilities:
1. Operational administration and exam delivery
• Administer computer delivered IELTS Pre-test / Post test tasks in Rabat and other cities.
• Administer Paper based IELTS Pre-test / Post test taks in Rabat and other cities.
• Administer LIFE SKILLS IELTS Pre-test / Post test taks in Rabat and other cities.
• Unpack and check exams papers upon return from test venues after exam sessions.
IELTS planning:
• Maintain examiners rotas.
• Monitor the Plan exams session and registrations.
• Manage & Monitor the VCS speaking tests.
• Sign out/in exam papers from CMR (Confidential materiel room).
• Monitor Venue staff performance and liaise with IELTS coordinator on action to be taken relating to non-standard scores.
• Update potential changes into IWAS and ORS2.
• Enter refund/ absent / transfer details into IWAS and ICS before scores are entered.
• Upload candidate speaking sores test to IWAS and upload the audio recordings and enter the scores on ICS.
• Store the IELTS sessions recordings into the data locker according to IELTS policies and standards.
• Destruct expired IELTS Paper based and electronical materials.
• Enter first/second level results.
• Run/print jagged profile.
• Update candidate income spread sheet with refund / absent / transfer data after every test session.
• Implement procedures for 3rd remarking where necessary.
• Allocate jagged examiners when necessary.
• File and archive test papers.
• Provide details in order to allocate staff and resources to centralize planning exams excel spread sheet.
• Manage staff allocation in BOSS.
• Manage the venue staff trainings.
• Manage the venue staff contracts.
IAM handling process:
• Unpack IAM suitcases.
• Check IAM inventory.
• Export photos to USB keys.
• Check/upload photos to IWAS and ORS2.
• Store datas according to Admin Manual standard policy.
• Escalate/report any potential issues to IELTS Administrator.
IELTS TRF preparation:
• Co-ordinate and assist with the printing, checking, signing and dispatch of TRFs.
• Co-ordinate and assist with the printing and dispatch of additional TRFs.
• Upload candidate results to IELTS website to required deadlines.
Data input:
• Prepare and update all post-test standard emails on a regular basis.
• Supervise IELTS test sessions Morocco-wide from Rabat office on test day Saturdays.
Arrange courier pick-up of exams papers (Saturdays collection).
• Count exams papers and maintain stock control.
• Shredding test material after every session.
• Collect and process EORs.
• Collect and process additional TRFs.
Operational planning and delivery standards:
• Familiarity and strict adherence to IELTS operational standards as outlines in the Administrator’s Manual and other relevant IELTS and QCA operational requirements.
• IELTS activities are delivered to require deadlines to quality target and clients / customer satisfaction.
• Awareness of and adherence to customer service excellence standard is always demonstrated.
ESOL examining planning:
• Maintain examiners rotas.
• Sign out/in exam papers from CMR (Confidential materiel room).
• Making entries in the online systems.
• Inform candidates with exams details.
• Prepare exam papers before the test day.
• Supervise ESOL exam sessions.
Professional and University examining planning:
• Sign out/in exam papers from CMR (Confidential materiel room).
• Check the exam papers upon arrival and log details in CM and receipts log.
• Liaise with courier agent to send the exam papers back to board and log details in CM and dispatch logs.
• Keep records of absentees and present candidates for Reconciliation report.
2. Professional Support Network duties:
• Prepare speaking tests for monitoring by Examiner Trainer
• Professional Support Network standards
• Exam papers for monitoring are prepared according to the operational requirements set out in the PSN Manual.
3. Customer Service Support:
• Answer exams level 2 customer phone enquiries as per British Council Service Level Agreement.
• Deal with level 2 email enquiries according to British Council Service Level Agreement
• Liaise with customer support department in order to avoid redundancies, record customer enquiries and improve customer satisfaction.
4. SAP standards:
• All SAP tasks are carried out in accordance with agreed SAP processes.
5. HR tasks and standards:
• Demonstrate active commitment to maintaining one's own performance portfolio - including meeting with line manager on a regular basis to ensure that deliverables, development plans and other standards outlined in the Role Profile are achieved to deadlines over the performance year as detailed in the requirements of the Performance Management system.
• Demonstrate on-going commitment to Exams training sessions to help increase.
• Maintain thorough knowledge of IELTS Administrator's Manual.
Minimum/essential Requirements-
Fluent reading and writing in English, Arabic and French
Work experience in a similar role
Desirable Requirements-
University degree
Further Information
• Number of positions: 1
• Employment Type: FTC
• Location: Casablanca, Morocco
• Grade: PB2 / J
• Deadline to receive applications: 31st Jan 2024 (23:59 Gulf Standard Time)
Please note that all applications should be submitted in English only.
It is advisable to apply in advance to avoid any technical issues at the last moment.
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email askhr@britishcouncil.org
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted Show more details...
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a... high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
Role Purpose
British Council Morocco is recruiting IELTS Assistant to carry out a range of IELTS, Cambridge, Professional and University administrative tasks to ensure that Exams are administered to the required operational and security standards as described in the Administrator’s Manual and the British Council Quality and Compliance Assessment System as well as enhancing the quality of customer service and delivery.
Main Accountabilities:
1. Operational administration and exam delivery
• Administer computer delivered IELTS Pre-test / Post test tasks in Rabat and other cities.
• Administer Paper based IELTS Pre-test / Post test taks in Rabat and other cities.
• Administer LIFE SKILLS IELTS Pre-test / Post test taks in Rabat and other cities.
• Unpack and check exams papers upon return from test venues after exam sessions.
IELTS planning:
• Maintain examiners rotas.
• Monitor the Plan exams session and registrations.
• Manage & Monitor the VCS speaking tests.
• Sign out/in exam papers from CMR (Confidential materiel room).
• Monitor Venue staff performance and liaise with IELTS coordinator on action to be taken relating to non-standard scores.
• Update potential changes into IWAS and ORS2.
• Enter refund/ absent / transfer details into IWAS and ICS before scores are entered.
• Upload candidate speaking sores test to IWAS and upload the audio recordings and enter the scores on ICS.
• Store the IELTS sessions recordings into the data locker according to IELTS policies and standards.
• Destruct expired IELTS Paper based and electronical materials.
• Enter first/second level results.
• Run/print jagged profile.
• Update candidate income spread sheet with refund / absent / transfer data after every test session.
• Implement procedures for 3rd remarking where necessary.
• Allocate jagged examiners when necessary.
• File and archive test papers.
• Provide details in order to allocate staff and resources to centralize planning exams excel spread sheet.
• Manage staff allocation in BOSS.
• Manage the venue staff trainings.
• Manage the venue staff contracts.
IAM handling process:
• Unpack IAM suitcases.
• Check IAM inventory.
• Export photos to USB keys.
• Check/upload photos to IWAS and ORS2.
• Store datas according to Admin Manual standard policy.
• Escalate/report any potential issues to IELTS Administrator.
IELTS TRF preparation:
• Co-ordinate and assist with the printing, checking, signing and dispatch of TRFs.
• Co-ordinate and assist with the printing and dispatch of additional TRFs.
• Upload candidate results to IELTS website to required deadlines.
Data input:
• Prepare and update all post-test standard emails on a regular basis.
• Supervise IELTS test sessions Morocco-wide from Rabat office on test day Saturdays.
Arrange courier pick-up of exams papers (Saturdays collection).
• Count exams papers and maintain stock control.
• Shredding test material after every session.
• Collect and process EORs.
• Collect and process additional TRFs.
Operational planning and delivery standards:
• Familiarity and strict adherence to IELTS operational standards as outlines in the Administrator’s Manual and other relevant IELTS and QCA operational requirements.
• IELTS activities are delivered to require deadlines to quality target and clients / customer satisfaction.
• Awareness of and adherence to customer service excellence standard is always demonstrated.
ESOL examining planning:
• Maintain examiners rotas.
• Sign out/in exam papers from CMR (Confidential materiel room).
• Making entries in the online systems.
• Inform candidates with exams details.
• Prepare exam papers before the test day.
• Supervise ESOL exam sessions.
Professional and University examining planning:
• Sign out/in exam papers from CMR (Confidential materiel room).
• Check the exam papers upon arrival and log details in CM and receipts log.
• Liaise with courier agent to send the exam papers back to board and log details in CM and dispatch logs.
• Keep records of absentees and present candidates for Reconciliation report.
2. Professional Support Network duties:
• Prepare speaking tests for monitoring by Examiner Trainer
• Professional Support Network standards
• Exam papers for monitoring are prepared according to the operational requirements set out in the PSN Manual.
3. Customer Service Support:
• Answer exams level 2 customer phone enquiries as per British Council Service Level Agreement.
• Deal with level 2 email enquiries according to British Council Service Level Agreement
• Liaise with customer support department in order to avoid redundancies, record customer enquiries and improve customer satisfaction.
4. SAP standards:
• All SAP tasks are carried out in accordance with agreed SAP processes.
5. HR tasks and standards:
• Demonstrate active commitment to maintaining one's own performance portfolio - including meeting with line manager on a regular basis to ensure that deliverables, development plans and other standards outlined in the Role Profile are achieved to deadlines over the performance year as detailed in the requirements of the Performance Management system.
• Demonstrate on-going commitment to Exams training sessions to help increase.
• Maintain thorough knowledge of IELTS Administrator's Manual.
Minimum/essential Requirements-
Fluent reading and writing in English, Arabic and French
Work experience in a similar role
Desirable Requirements-
University degree
Further Information
• Number of positions: 1
• Employment Type: FTC
• Location: Casablanca, Morocco
• Grade: PB2 / J
• Deadline to receive applications: 31st Jan 2024 (23:59 Gulf Standard Time)
Please note that all applications should be submitted in English only.
It is advisable to apply in advance to avoid any technical issues at the last moment.
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email askhr@britishcouncil.org
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted Show more details...
via InternsGrab
posted_at: 2 days agoschedule_type: Internshipsalary: 32K–49K a year
Would you like to become part of an organization that provides expertise in international cultural exchange and educational opportunities? If so, we welcome you to apply online for the latest British Council Internship. From working with some of the most renowned global institutions to being exposed to teamwork, developmental activities, and various other events, interning here is an incredibly rewarding experience that also comes with excellent working
Would you like to become part of an organization that provides expertise in international cultural exchange and educational opportunities? If so, we welcome you to apply online for the latest British Council Internship. From working with some of the most renowned global institutions to being exposed to teamwork, developmental activities, and various other events, interning here is an incredibly rewarding experience that also comes with excellent working hours. Whether you are residing in Nigeria, India, Pakistan, the UK, the USA, or anywhere across the world, you can apply for many available programs such as Tech Trainees Business, Summer Internships, Undergraduate Programs, etc. In addition, as part of the Graduate Scheme, you can also apply for online teaching jobs without IELTS and get to work abroad. Therefore, submit your application as soon as possible so that you can learn about the valuable standards of international organizations while advancing your career.
For More Private... Internship: Click Here
British Council Internship | Latest Undergraduate Programs & Graduate Scheme
About British Council
The British Council is a leading organization in providing international educational opportunities and building cultural relationships between Britain and other countries around the world. Its purpose is to ensure that the UK is seen as a modern, open, and welcoming nation that values its global connections. Established in 1934, it has grown to include activities such as English language teaching, educational exchange, examinations and qualifications, and the support of cultural relations through education, science, and art projects. It also works with over 100 countries and helps organizations such as schools, universities, or other institutions to develop or improve their management skills in areas such as talent development. Headquartered in Stratford, London, this organization generates annual revenue of more than £924,965,472 and Scott McDonald is its Chief Executive Officer.
Eligibility Criteria:
Internship at British Council is open to people of all ages and backgrounds, so no matter your experience level there’s an opportunity for everyone. With that said, there are some eligibility criteria that must be met before you can apply. This includes being a citizen or permanent resident of the UK and having a valid passport. Additionally, applicants are expected to have successfully completed tertiary studies or paid work experience within the past three years.
Also, Check Out: Red Bull Internship Summer 2024 Jobs for Students
Available Programs:
Following are some of the British Council UK internship programs that are currently available.
• British Council China Programme
• Tech Trainees Business
• China Skills Training Programme (Online)
• Virtual
• Pagoda Projects
• Graduate Scheme
• Generation UK Programme
• AIESEC – Volunteering Experiences and Professional
British Council Internship Interview Questions:
Applying for an internship at British Council requires thoughtful preparation and focus in order to make the most of any potential interview. It is helpful to know what kind of questions you may be asked in this process and be prepared to discuss your willingness to work as part of a team and why you are suitable for a role in the organization. Possible questions include:
• Why do you want to join the British Council?
• What makes you stand out from other applicants?
• How have you prepared yourself for working within a multicultural environment?
In response, staying professional and providing relevant examples of times when you’ve implemented critical skills like problem-solving, communication, and project management will go a long way in helping highlight your abilities and setting yourself apart from the competition.
British Council Internship Salary:
The paid internships at the British Council offer a wealth of opportunities and an attractive salary. Interns are well compensated with a starting salary of £20,000 per year, plus benefits such as private medical insurance and relocation allowances if they meet certain requirements.
How to Apply for the British Council Internship?
Applying for a British Council Internship can be an exciting and rewarding process. In order to apply, prospective interns must first use the application forms available on the websites of two UK partners working in collaboration with the British Council, i.e., Virtual and Pagoda Projects. Generation UK funding may also be available for successful applicants and details on how to access this is also provided through these two partner websites. After applying, applicants should ensure they monitor their email inbox and other contact channels throughout the selection process to receive feedback on their application status in a timely manner. Also, make sure to attach your resume, your university’s registration letter, a colored photocopy of your passport, and scanned copies of your student finance documents. To access the organization’s interns page, click on the “Apply Here” button below.
Last Date to Apply:
There are different application deadlines for different programs.
Apply Here
For More Internships:
• Gates Foundation
• Smithsonian
• Coca Cola Show more details...
For More Private... Internship: Click Here
British Council Internship | Latest Undergraduate Programs & Graduate Scheme
About British Council
The British Council is a leading organization in providing international educational opportunities and building cultural relationships between Britain and other countries around the world. Its purpose is to ensure that the UK is seen as a modern, open, and welcoming nation that values its global connections. Established in 1934, it has grown to include activities such as English language teaching, educational exchange, examinations and qualifications, and the support of cultural relations through education, science, and art projects. It also works with over 100 countries and helps organizations such as schools, universities, or other institutions to develop or improve their management skills in areas such as talent development. Headquartered in Stratford, London, this organization generates annual revenue of more than £924,965,472 and Scott McDonald is its Chief Executive Officer.
Eligibility Criteria:
Internship at British Council is open to people of all ages and backgrounds, so no matter your experience level there’s an opportunity for everyone. With that said, there are some eligibility criteria that must be met before you can apply. This includes being a citizen or permanent resident of the UK and having a valid passport. Additionally, applicants are expected to have successfully completed tertiary studies or paid work experience within the past three years.
Also, Check Out: Red Bull Internship Summer 2024 Jobs for Students
Available Programs:
Following are some of the British Council UK internship programs that are currently available.
• British Council China Programme
• Tech Trainees Business
• China Skills Training Programme (Online)
• Virtual
• Pagoda Projects
• Graduate Scheme
• Generation UK Programme
• AIESEC – Volunteering Experiences and Professional
British Council Internship Interview Questions:
Applying for an internship at British Council requires thoughtful preparation and focus in order to make the most of any potential interview. It is helpful to know what kind of questions you may be asked in this process and be prepared to discuss your willingness to work as part of a team and why you are suitable for a role in the organization. Possible questions include:
• Why do you want to join the British Council?
• What makes you stand out from other applicants?
• How have you prepared yourself for working within a multicultural environment?
In response, staying professional and providing relevant examples of times when you’ve implemented critical skills like problem-solving, communication, and project management will go a long way in helping highlight your abilities and setting yourself apart from the competition.
British Council Internship Salary:
The paid internships at the British Council offer a wealth of opportunities and an attractive salary. Interns are well compensated with a starting salary of £20,000 per year, plus benefits such as private medical insurance and relocation allowances if they meet certain requirements.
How to Apply for the British Council Internship?
Applying for a British Council Internship can be an exciting and rewarding process. In order to apply, prospective interns must first use the application forms available on the websites of two UK partners working in collaboration with the British Council, i.e., Virtual and Pagoda Projects. Generation UK funding may also be available for successful applicants and details on how to access this is also provided through these two partner websites. After applying, applicants should ensure they monitor their email inbox and other contact channels throughout the selection process to receive feedback on their application status in a timely manner. Also, make sure to attach your resume, your university’s registration letter, a colored photocopy of your passport, and scanned copies of your student finance documents. To access the organization’s interns page, click on the “Apply Here” button below.
Last Date to Apply:
There are different application deadlines for different programs.
Apply Here
For More Internships:
• Gates Foundation
• Smithsonian
• Coca Cola Show more details...
via Jooble
posted_at: 2 days agoschedule_type: Contractor
Location(s): Fort Lauderdale, FL, US
Wrtsil is leading the maritime industrys transformation towards a decarbonised and sustainable future. We at Wrtsil Marine Power are proud to offer our customers the worlds widest network of maritime expertise and the full portfolio from engines to lifecycle solutions.
• *Agreement Delivery Coordinator...
We are looking for an Agreement Delivery Coordinator to join our dynamic and fast-paced Performance Services
Location(s): Fort Lauderdale, FL, US
Wrtsil is leading the maritime industrys transformation towards a decarbonised and sustainable future. We at Wrtsil Marine Power are proud to offer our customers the worlds widest network of maritime expertise and the full portfolio from engines to lifecycle solutions.
• *Agreement Delivery Coordinator...
We are looking for an Agreement Delivery Coordinator to join our dynamic and fast-paced Performance Services team. The position is based in our Ft. Lauderdale, Florida office.
• *What will you be doing**
As an Agreement Delivery Coordinator, you will Coordinate tools, spare parts, workshop services and Field Service resources for scheduled and unscheduled maintenance, visits or other activities.
The ideal candidate has experience working with heavy industry (Marine, power plants, heavy equipment), an education in business or engineering and is decisive, proactive and highly organized
• *As** **an Agreement Delivery Coordinator,** **you will focus on these responsibilities:**
• Coordinates activities within budget.
• Coordination of tools, spare parts and workshop services for scheduled and unscheduled maintenance, visits or other activities.
• Coordination of Field Service resources for scheduled maintenance, visits or other unplanned activities.
• Assist customer to prepare for scheduled maintenance.
• Communicates the maintenance job progress with customer and internal contract core team. Applies project management skills to manage jobs.
• Support customer with unscheduled maintenance requests, act accordingly to resolve as quickly as possible (escalate technical issues as needed)
• Timely and accurate reaction to assigned contractual customer requests.
• Works with customer to coordinate logistics of tools and parts, cabins, permits, Visa requirements for travel.
• Works with Wartsila teams to implement prepared scheduled overhauls.
• Assigns workshop locations. Works with workshops to get the components overhauled in time.
• Review and approval of internal and supplier invoices for the coordinated activities.
• Work closely together with assigned team. Actively updates the contract manager of any important issues.
• Problem solving, claim handling while ensuring Wartsila complies with its contractual requirements.
• Proper record keeping of activities and contractual requirements, such as workshop status report, service work reports
• *To be successful in this role, we expect you to have/be:**
• Decisive, focus on achieving results
• The ability to think quickly under pressure
• Proactively plan for jobs
• Able to keep overview of many ongoing activities at once
• Detail oriented and organized
• Excellent communication skills with customer and internally with team and other departments
• Experience with SAP and Service Work Force is a plus
• Education Bachelors Degree in Engineering,
• Business or relevant field Experience Two or more years experience and successful work in a similar role
• *Why you and us**
You will be a part of a global organization with local presence and work in an exciting and dynamic working environment with highly motivated and skilled co-workers. We offer interesting and challenging work tasks, as well as personal and professional development in a great team.
If you feel excited by being a part of this working environment and think your personal skills and qualities match the job requirements, we look forward to receiving your job application.
Successful applicant must be authorized to work in the USA without sponsorship.
We look forward to hearing from you. Qualified candidates must apply online:
Wrtsil North America values our employees. We offer a competitive salary and comprehensive benefits package. Wrtsil North America is an EOE/AA employer.
Last application date: 01/04/2021
• *This is Wrtsil**
• Wrtsil Marine Power leads the industry in its journey towards a decarbonised and sustainable future. Our portfolio of engines, propulsion systems, hybrid technology, and integrated powertrain systems deliver the reliability, safety, and environmental performance that Wrtsils Smart Marine vision encompasses. We offer our customers performance-based agreements, lifecycle solutions, and an unrivalled global network of maritime expertise.*
• Wrtsil is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation, total efficiency and data analytics, Wrtsil maximises the environmental and economic performance of the vessels and power plants of its customers. In 2020, Wrtsils net sales totalled EUR 4.6 billion with approximately 18,000 employees. The company has operations in over 200 locations in more than 70 countries around the world. Wrtsil is listed on Nasdaq Helsinki.* *Find out more at Show more details...
Wrtsil is leading the maritime industrys transformation towards a decarbonised and sustainable future. We at Wrtsil Marine Power are proud to offer our customers the worlds widest network of maritime expertise and the full portfolio from engines to lifecycle solutions.
• *Agreement Delivery Coordinator...
We are looking for an Agreement Delivery Coordinator to join our dynamic and fast-paced Performance Services team. The position is based in our Ft. Lauderdale, Florida office.
• *What will you be doing**
As an Agreement Delivery Coordinator, you will Coordinate tools, spare parts, workshop services and Field Service resources for scheduled and unscheduled maintenance, visits or other activities.
The ideal candidate has experience working with heavy industry (Marine, power plants, heavy equipment), an education in business or engineering and is decisive, proactive and highly organized
• *As** **an Agreement Delivery Coordinator,** **you will focus on these responsibilities:**
• Coordinates activities within budget.
• Coordination of tools, spare parts and workshop services for scheduled and unscheduled maintenance, visits or other activities.
• Coordination of Field Service resources for scheduled maintenance, visits or other unplanned activities.
• Assist customer to prepare for scheduled maintenance.
• Communicates the maintenance job progress with customer and internal contract core team. Applies project management skills to manage jobs.
• Support customer with unscheduled maintenance requests, act accordingly to resolve as quickly as possible (escalate technical issues as needed)
• Timely and accurate reaction to assigned contractual customer requests.
• Works with customer to coordinate logistics of tools and parts, cabins, permits, Visa requirements for travel.
• Works with Wartsila teams to implement prepared scheduled overhauls.
• Assigns workshop locations. Works with workshops to get the components overhauled in time.
• Review and approval of internal and supplier invoices for the coordinated activities.
• Work closely together with assigned team. Actively updates the contract manager of any important issues.
• Problem solving, claim handling while ensuring Wartsila complies with its contractual requirements.
• Proper record keeping of activities and contractual requirements, such as workshop status report, service work reports
• *To be successful in this role, we expect you to have/be:**
• Decisive, focus on achieving results
• The ability to think quickly under pressure
• Proactively plan for jobs
• Able to keep overview of many ongoing activities at once
• Detail oriented and organized
• Excellent communication skills with customer and internally with team and other departments
• Experience with SAP and Service Work Force is a plus
• Education Bachelors Degree in Engineering,
• Business or relevant field Experience Two or more years experience and successful work in a similar role
• *Why you and us**
You will be a part of a global organization with local presence and work in an exciting and dynamic working environment with highly motivated and skilled co-workers. We offer interesting and challenging work tasks, as well as personal and professional development in a great team.
If you feel excited by being a part of this working environment and think your personal skills and qualities match the job requirements, we look forward to receiving your job application.
Successful applicant must be authorized to work in the USA without sponsorship.
We look forward to hearing from you. Qualified candidates must apply online:
Wrtsil North America values our employees. We offer a competitive salary and comprehensive benefits package. Wrtsil North America is an EOE/AA employer.
Last application date: 01/04/2021
• *This is Wrtsil**
• Wrtsil Marine Power leads the industry in its journey towards a decarbonised and sustainable future. Our portfolio of engines, propulsion systems, hybrid technology, and integrated powertrain systems deliver the reliability, safety, and environmental performance that Wrtsils Smart Marine vision encompasses. We offer our customers performance-based agreements, lifecycle solutions, and an unrivalled global network of maritime expertise.*
• Wrtsil is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation, total efficiency and data analytics, Wrtsil maximises the environmental and economic performance of the vessels and power plants of its customers. In 2020, Wrtsils net sales totalled EUR 4.6 billion with approximately 18,000 employees. The company has operations in over 200 locations in more than 70 countries around the world. Wrtsil is listed on Nasdaq Helsinki.* *Find out more at Show more details...
via Talentis
posted_at: 8 days agoschedule_type: Full-time
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a... high-quality education and to gain internationally recognised
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a... high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
Job Title: Head Exams Business Development (Schools), India
Department/Country: Business Development /India
Location of the post: Noida
Payband: PB7
Contract Type: Indefinite Contract.
You should have the right to work in India.
If you wish to join our talent pool, you will be asked to complete an application form.
• In compliance with our policy of equal opportunities to people with disabilities, British Council can provide reasonable adjustments and can opt for a traditional pre-screening phone call if a video interview is not feasible.
The talent pool is open to external and internal candidates.
Deadline for applying: 29th Jan 2024.
Role Purpose
The purpose of this role is to deliver the market-led, integrated Business Development & Sales plan aligned with Global/Regional Exams strategy, in order to leverage opportunities and create value. This role is ultimately responsible for building and managing demand, ensuring capacity fill, delivering income/surplus targets, and overseeing quality of the B2C customer experience. The postholder will build and manage key client accounts and partnerships across the country. The postholder will work closely with marketing and communications colleagues in country and within the region.
Main Opportunities/challenges For This Role
• Delivering, and contributing to, the market led, integrated cross portfolio Business Development & Sales plan for India
• Building and managing demand and Achieving sales targets
• Adding value to key accounts in a competitive environment
• Delivering an effective marketing and communications strategy that drives growth Upholding a customer service culture.
Main Accountabilities
Commercial planning
• As part the business development team, contributes to the development and delivery of Customized, local business development initiatives (within a specific area of product/market/customer focus), which are capable of achieving agreed targets (e.g., on margin, income, impact and take up) and are aligned to relevant corporate and regional priorities.
• Analyses and assimilates multiple commercial data sets and indicators (e.g., profitability, market dynamics, competitive potential, volumes, sales effectiveness, fundraising/partnership targets etc.) to produce tailored reports on performance and trends that assist more senior management in identifying areas for new, additional or modified business development activity.
• Delivers income/surplus targets, working with Operations on commercial feasibility.
Market & customer intelligence
• Keeps updated and have extensive knowledge of the market within their area of focus, from both a supply and demand perspective.
• Monitors local market-, customer- and related information and feedback relevant to their area of focus, to support the maintenance of BC’s commercial competitive edge and professional reputation. Highlights to senior management when remedial action is required and makes suggestions about possible solutions, based on previous experience and knowledge of standard business practices.
• Share intelligence and ideas to support senior managers in identifying/ developing new business development strategies and plans.
• Contributes to Demand Planning, achieving high levels of sales forecasting accuracy and embedding Global framework at Country/Geography level.
• Supports Marketing Plan and review effectiveness.
• Supports Customer Services Plan and review effectiveness.
Winning business
• As part of a wider team, it provides professional input to support the development of high quality, competitive and customer/market-focused bids, tender submissions, programme plans and sponsorship appeals, which are capable of generating specified commercial returns and cultural relations impact.
• Recognizes limits of own knowledge and draws appropriately on the technical/professional/functional expertise needed from other colleagues to ensure local business development initiatives are based on high quality content, accurate costing, sound commercial/contractual terms, appropriate risk mitigation measures and are aligned to corporate priorities and plans.
Account & stakeholder management
• Plans for, establish and maintain nominated account/stakeholder/partner or sponsor relationships, in accordance with the relationship strategy and objectives set out in country priorities.
• Supports global colleagues to manage our relationships with key local/global partners and projects, including business development, key account management, contract renewal.
• Leads and embeds excellent Business Pursuit and Account Relationship Management aligned with Global/Regional frameworks.
Brand/product knowledge & promotion
• Build effective working relationships with a variety of SBU and regional colleagues, and a range of information-gathering techniques, to maintain a full and current understanding of product/programme/sector developments and priorities.
• Contributes to the planning, monitoring, execution and evaluation of promotional, marketing, PR and outreach collateral/activities within their area of product/programme/customer/market focus.
Leadership & management
• Line manages country BD colleagues.
• Plans and prioritizes own work activities to ensure effective delivery of diverse responsibilities and internal customer deliverables over a monthly to quarterly time horizon.
• Identifies requirements and provides platforms for upskilling and knowledge/skills exchange within country.
• Contributes to the development, delivery or commissioning of training support to maintain and improve business development effectiveness of colleagues on a range of commercially related topics.
• Enables a climate of constructive feedback and productive workplace performance.
• Supports the development of wider strategy within the country.
Others
• Monitors and drives improvement in exams security and compliance, risk management, child protection, information governance and other related areas.
Skills And Knowledge
• 6 years’ relevant experience in BD lead role
• University Degree in any subject or qualification in a relevant field
• Demonstrable experience of sustaining and/or growing a product/service in line with strategic priorities for income and impact
• Significant experience collecting and analyzing client/stakeholder feedback and using the data to identify business needs and obstacles; works to resolve them.
• Takes a proactive approach to identifying ways in which service can be improved and takes these forward.
• Experience of Developing bids, costing and pricing for opportunities including the tailoring of value propositions to meet market needs.
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email askhr@britishcouncil.org
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted Show more details...
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a... high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
Job Title: Head Exams Business Development (Schools), India
Department/Country: Business Development /India
Location of the post: Noida
Payband: PB7
Contract Type: Indefinite Contract.
You should have the right to work in India.
If you wish to join our talent pool, you will be asked to complete an application form.
• In compliance with our policy of equal opportunities to people with disabilities, British Council can provide reasonable adjustments and can opt for a traditional pre-screening phone call if a video interview is not feasible.
The talent pool is open to external and internal candidates.
Deadline for applying: 29th Jan 2024.
Role Purpose
The purpose of this role is to deliver the market-led, integrated Business Development & Sales plan aligned with Global/Regional Exams strategy, in order to leverage opportunities and create value. This role is ultimately responsible for building and managing demand, ensuring capacity fill, delivering income/surplus targets, and overseeing quality of the B2C customer experience. The postholder will build and manage key client accounts and partnerships across the country. The postholder will work closely with marketing and communications colleagues in country and within the region.
Main Opportunities/challenges For This Role
• Delivering, and contributing to, the market led, integrated cross portfolio Business Development & Sales plan for India
• Building and managing demand and Achieving sales targets
• Adding value to key accounts in a competitive environment
• Delivering an effective marketing and communications strategy that drives growth Upholding a customer service culture.
Main Accountabilities
Commercial planning
• As part the business development team, contributes to the development and delivery of Customized, local business development initiatives (within a specific area of product/market/customer focus), which are capable of achieving agreed targets (e.g., on margin, income, impact and take up) and are aligned to relevant corporate and regional priorities.
• Analyses and assimilates multiple commercial data sets and indicators (e.g., profitability, market dynamics, competitive potential, volumes, sales effectiveness, fundraising/partnership targets etc.) to produce tailored reports on performance and trends that assist more senior management in identifying areas for new, additional or modified business development activity.
• Delivers income/surplus targets, working with Operations on commercial feasibility.
Market & customer intelligence
• Keeps updated and have extensive knowledge of the market within their area of focus, from both a supply and demand perspective.
• Monitors local market-, customer- and related information and feedback relevant to their area of focus, to support the maintenance of BC’s commercial competitive edge and professional reputation. Highlights to senior management when remedial action is required and makes suggestions about possible solutions, based on previous experience and knowledge of standard business practices.
• Share intelligence and ideas to support senior managers in identifying/ developing new business development strategies and plans.
• Contributes to Demand Planning, achieving high levels of sales forecasting accuracy and embedding Global framework at Country/Geography level.
• Supports Marketing Plan and review effectiveness.
• Supports Customer Services Plan and review effectiveness.
Winning business
• As part of a wider team, it provides professional input to support the development of high quality, competitive and customer/market-focused bids, tender submissions, programme plans and sponsorship appeals, which are capable of generating specified commercial returns and cultural relations impact.
• Recognizes limits of own knowledge and draws appropriately on the technical/professional/functional expertise needed from other colleagues to ensure local business development initiatives are based on high quality content, accurate costing, sound commercial/contractual terms, appropriate risk mitigation measures and are aligned to corporate priorities and plans.
Account & stakeholder management
• Plans for, establish and maintain nominated account/stakeholder/partner or sponsor relationships, in accordance with the relationship strategy and objectives set out in country priorities.
• Supports global colleagues to manage our relationships with key local/global partners and projects, including business development, key account management, contract renewal.
• Leads and embeds excellent Business Pursuit and Account Relationship Management aligned with Global/Regional frameworks.
Brand/product knowledge & promotion
• Build effective working relationships with a variety of SBU and regional colleagues, and a range of information-gathering techniques, to maintain a full and current understanding of product/programme/sector developments and priorities.
• Contributes to the planning, monitoring, execution and evaluation of promotional, marketing, PR and outreach collateral/activities within their area of product/programme/customer/market focus.
Leadership & management
• Line manages country BD colleagues.
• Plans and prioritizes own work activities to ensure effective delivery of diverse responsibilities and internal customer deliverables over a monthly to quarterly time horizon.
• Identifies requirements and provides platforms for upskilling and knowledge/skills exchange within country.
• Contributes to the development, delivery or commissioning of training support to maintain and improve business development effectiveness of colleagues on a range of commercially related topics.
• Enables a climate of constructive feedback and productive workplace performance.
• Supports the development of wider strategy within the country.
Others
• Monitors and drives improvement in exams security and compliance, risk management, child protection, information governance and other related areas.
Skills And Knowledge
• 6 years’ relevant experience in BD lead role
• University Degree in any subject or qualification in a relevant field
• Demonstrable experience of sustaining and/or growing a product/service in line with strategic priorities for income and impact
• Significant experience collecting and analyzing client/stakeholder feedback and using the data to identify business needs and obstacles; works to resolve them.
• Takes a proactive approach to identifying ways in which service can be improved and takes these forward.
• Experience of Developing bids, costing and pricing for opportunities including the tailoring of value propositions to meet market needs.
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email askhr@britishcouncil.org
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted Show more details...
via SimplyHired
schedule_type: Temp work
Business Development Manager Mauritius
Date: 27 Oct 2023...
Location: Rose Hill, Sub Saharan Africa, MU
Company: British Council
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to
Business Development Manager Mauritius
Date: 27 Oct 2023...
Location: Rose Hill, Sub Saharan Africa, MU
Company: British Council
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
Business Development Manager Mauritius
Role Purpose
The purpose of this role is to enact business development across various products and services, including building relationships, identifying needs, and enhancing opportunities with key accounts to meet business-related targets. The role is also required proactively resolve issues, add value and ensure delivery on expectations. The role is required to understand and foresee country conditions to spot and act on opportunities, provide timely feedback on commercial planning scenarios that have changed and achieve sales/account targets and ensure customer satisfaction. On a daily basis, the role executes the country’s key account strategy and plan.
Main accountabilities but not limited to the following:
Commercial planning
• Undertakes regular quality checks, provides feedback, and implements plans and targets for products/services relative to Market needs with Commercial Development Manager as the primary focus is business pursuit.
• Undertakes financial monitoring, narrative reporting, and reforecasting.
Market & customer intelligence
• Pulls together and provides Customer and Market intelligence to identify opportunities and works with Commercial Manager to prioritise lead generation.
Winning business
• Analyses clients’ needs and tailors value propositions with expert support where needed. Input into Global Innovation and Business Development strategies working with Cluster Commercial Manager
• Enables commercial team in-country to pursue sales and account management activities and advising on overcoming obstacles.
Account & stakeholder management
• Business Pursuit, RO influencing, networking and key account relationships plan, and delivery agreed with Cluster Lead and with relevant colleagues on shared opportunities.
Analysis & Reporting
• Provides updates on B2B/Sales forecast, actively manages pipeline, and drives demand in the Financial Year and for the following year.
• Contributes data and/or administrative support, as required, to enable the development and distribution of high quality, customer, and market-focused marketing collateral.
Leadership & management
• Motivates and encourages team performance.
• Plans and prioritises country's operational activities, and supports team development towards effective delivery of services
• Shares intelligence and ideas with Cluster lead
Role specific knowledge and experience:
• Demonstrable experience to sustain and/or grow a product/service in line with
strategic priorities for income and impact
• Experience collecting and analysing client/stakeholder feedback.
• Takes a pro-active approach to identifying ways in which service can be improved and takes this forward.
Minimum requirements:
• Relevant work experience in a BD Manager role
Desirable:
• University degree in any subject or qualification in a relevant field
• Business development experience in the E&E sector
Further Information
• Pay Band – BRC-6-F
• Salary: MUR 59 913,00 plus benefits
• Contract Type – One (1) Year Fixed Term Contract extendable with mutual consent
• Department: Exams
• Location: Rose Hill, Mauritius
• Language requirements: Fluent English Language (Written and Oral)
• Role holder must have existing rights to live and work in the country the role is based.
• Regular domestic travel
• Closing Date – 12 November 2023 applications will close 23:59 South Africa Time
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email askhr@britishcouncil.org
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted Show more details...
Date: 27 Oct 2023...
Location: Rose Hill, Sub Saharan Africa, MU
Company: British Council
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
Business Development Manager Mauritius
Role Purpose
The purpose of this role is to enact business development across various products and services, including building relationships, identifying needs, and enhancing opportunities with key accounts to meet business-related targets. The role is also required proactively resolve issues, add value and ensure delivery on expectations. The role is required to understand and foresee country conditions to spot and act on opportunities, provide timely feedback on commercial planning scenarios that have changed and achieve sales/account targets and ensure customer satisfaction. On a daily basis, the role executes the country’s key account strategy and plan.
Main accountabilities but not limited to the following:
Commercial planning
• Undertakes regular quality checks, provides feedback, and implements plans and targets for products/services relative to Market needs with Commercial Development Manager as the primary focus is business pursuit.
• Undertakes financial monitoring, narrative reporting, and reforecasting.
Market & customer intelligence
• Pulls together and provides Customer and Market intelligence to identify opportunities and works with Commercial Manager to prioritise lead generation.
Winning business
• Analyses clients’ needs and tailors value propositions with expert support where needed. Input into Global Innovation and Business Development strategies working with Cluster Commercial Manager
• Enables commercial team in-country to pursue sales and account management activities and advising on overcoming obstacles.
Account & stakeholder management
• Business Pursuit, RO influencing, networking and key account relationships plan, and delivery agreed with Cluster Lead and with relevant colleagues on shared opportunities.
Analysis & Reporting
• Provides updates on B2B/Sales forecast, actively manages pipeline, and drives demand in the Financial Year and for the following year.
• Contributes data and/or administrative support, as required, to enable the development and distribution of high quality, customer, and market-focused marketing collateral.
Leadership & management
• Motivates and encourages team performance.
• Plans and prioritises country's operational activities, and supports team development towards effective delivery of services
• Shares intelligence and ideas with Cluster lead
Role specific knowledge and experience:
• Demonstrable experience to sustain and/or grow a product/service in line with
strategic priorities for income and impact
• Experience collecting and analysing client/stakeholder feedback.
• Takes a pro-active approach to identifying ways in which service can be improved and takes this forward.
Minimum requirements:
• Relevant work experience in a BD Manager role
Desirable:
• University degree in any subject or qualification in a relevant field
• Business development experience in the E&E sector
Further Information
• Pay Band – BRC-6-F
• Salary: MUR 59 913,00 plus benefits
• Contract Type – One (1) Year Fixed Term Contract extendable with mutual consent
• Department: Exams
• Location: Rose Hill, Mauritius
• Language requirements: Fluent English Language (Written and Oral)
• Role holder must have existing rights to live and work in the country the role is based.
• Regular domestic travel
• Closing Date – 12 November 2023 applications will close 23:59 South Africa Time
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email askhr@britishcouncil.org
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted Show more details...
via BeBee
posted_at: 4 days agoschedule_type: Full-time
Team Leader-Income Recording and Recognition*Location:
• Noida, South Asia, IN
• Ensure that their workforce are aware of the information security policies and comply with them...
• Ensures that the team complies to ISO 27001 and IGA related requirements
• Send account opening requests effectively
• Disable accounts immediately for leavers and Absconders /on long leaves
• Document and monitor / review access levels of his/her team
•
Team Leader-Income Recording and Recognition*Location:
• Noida, South Asia, IN
• Ensure that their workforce are aware of the information security policies and comply with them...
• Ensures that the team complies to ISO 27001 and IGA related requirements
• Send account opening requests effectively
• Disable accounts immediately for leavers and Absconders /on long leaves
• Document and monitor / review access levels of his/her team
• Provide security awareness and education to team
• Manage Records to ensure compliance to Freedom of information act
• Ensure incidents of their respective functions are closed within SLAs
• Accounts Receivable
• Bank Reconciliation
• Accrual Deferrals
• Proficient in MS office
• SAP Knowledge
• Team management Provider Description Enabled OneTrust 'route' is used for session stickiness 'careerSiteCompanyId' is used to send the request to the correct data centre 'JSESSIONID' is placed on the visitor's device during the session so the server can identify the visitor 'Load balancer cookie' (actual cookie name may vary) prevents a visitor from bouncing from one instance to anotherProvider Description Enabled OneTrust OneTrustProvider Description Enabled OneTrust OneTrustProvider Description Enabled OneTrust OneTrust Show more details...
• Noida, South Asia, IN
• Ensure that their workforce are aware of the information security policies and comply with them...
• Ensures that the team complies to ISO 27001 and IGA related requirements
• Send account opening requests effectively
• Disable accounts immediately for leavers and Absconders /on long leaves
• Document and monitor / review access levels of his/her team
• Provide security awareness and education to team
• Manage Records to ensure compliance to Freedom of information act
• Ensure incidents of their respective functions are closed within SLAs
• Accounts Receivable
• Bank Reconciliation
• Accrual Deferrals
• Proficient in MS office
• SAP Knowledge
• Team management Provider Description Enabled OneTrust 'route' is used for session stickiness 'careerSiteCompanyId' is used to send the request to the correct data centre 'JSESSIONID' is placed on the visitor's device during the session so the server can identify the visitor 'Load balancer cookie' (actual cookie name may vary) prevents a visitor from bouncing from one instance to anotherProvider Description Enabled OneTrust OneTrustProvider Description Enabled OneTrust OneTrustProvider Description Enabled OneTrust OneTrust Show more details...
via Adzuna
posted_at: 1 day agoschedule_type: Full-time
**Team Leader-Income Recording and Recognition**
• *Location:** Noida, South Asia, IN
• Ensure that their workforce are aware of the information security policies and comply with them...
• Ensures that the team complies to ISO 27001 and IGA related requirements
• Send account opening requests effectively
• Disable accounts immediately for leavers and Absconders /on long leaves
• Document and monitor / review access levels of his/her team
•
**Team Leader-Income Recording and Recognition**
• *Location:** Noida, South Asia, IN
• Ensure that their workforce are aware of the information security policies and comply with them...
• Ensures that the team complies to ISO 27001 and IGA related requirements
• Send account opening requests effectively
• Disable accounts immediately for leavers and Absconders /on long leaves
• Document and monitor / review access levels of his/her team
• Provide security awareness and education to team
• Manage Records to ensure compliance to Freedom of information act
• Ensure incidents of their respective functions are closed within SLAs
• Accounts Receivable
• Bank Reconciliation
• Accrual & Deferrals
• Proficient in MS office
• SAP Knowledge
• Team management
Provider Description Enabled
OneTrust
• "route" is used for session stickiness
• "careerSiteCompanyId" is used to send the request to the correct data centre
• "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
• "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another
Provider Description Enabled
OneTrust OneTrust
Provider Description Enabled
OneTrust OneTrust
Provider Description Enabled
OneTrust OneTrust
#J-18808-Ljbffr Show more details...
• *Location:** Noida, South Asia, IN
• Ensure that their workforce are aware of the information security policies and comply with them...
• Ensures that the team complies to ISO 27001 and IGA related requirements
• Send account opening requests effectively
• Disable accounts immediately for leavers and Absconders /on long leaves
• Document and monitor / review access levels of his/her team
• Provide security awareness and education to team
• Manage Records to ensure compliance to Freedom of information act
• Ensure incidents of their respective functions are closed within SLAs
• Accounts Receivable
• Bank Reconciliation
• Accrual & Deferrals
• Proficient in MS office
• SAP Knowledge
• Team management
Provider Description Enabled
OneTrust
• "route" is used for session stickiness
• "careerSiteCompanyId" is used to send the request to the correct data centre
• "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
• "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another
Provider Description Enabled
OneTrust OneTrust
Provider Description Enabled
OneTrust OneTrust
Provider Description Enabled
OneTrust OneTrust
#J-18808-Ljbffr Show more details...
via BeBee
posted_at: 4 days agoschedule_type: Full-time
Team Leader-Income Recording and Recognition*Location:
• Noida, South Asia, IN
• Ensure that their workforce are aware of the information security policies and comply with them...
• Ensures that the team complies to ISO 27001 and IGA related requirements
• Send account opening requests effectively
• Disable accounts immediately for leavers and Absconders /on long leaves
• Document and monitor / review access levels of his/her team
•
Team Leader-Income Recording and Recognition*Location:
• Noida, South Asia, IN
• Ensure that their workforce are aware of the information security policies and comply with them...
• Ensures that the team complies to ISO 27001 and IGA related requirements
• Send account opening requests effectively
• Disable accounts immediately for leavers and Absconders /on long leaves
• Document and monitor / review access levels of his/her team
• Provide security awareness and education to team
• Manage Records to ensure compliance to Freedom of information act
• Ensure incidents of their respective functions are closed within SLAs
• Accounts Receivable
• Bank Reconciliation
• Accrual Deferrals
• Proficient in MS office
• SAP Knowledge
• Team management Provider Description Enabled OneTrust 'route' is used for session stickiness 'careerSiteCompanyId' is used to send the request to the correct data centre 'JSESSIONID' is placed on the visitor's device during the session so the server can identify the visitor 'Load balancer cookie' (actual cookie name may vary) prevents a visitor from bouncing from one instance to anotherProvider Description Enabled OneTrust OneTrustProvider Description Enabled OneTrust OneTrustProvider Description Enabled OneTrust OneTrust Show more details...
• Noida, South Asia, IN
• Ensure that their workforce are aware of the information security policies and comply with them...
• Ensures that the team complies to ISO 27001 and IGA related requirements
• Send account opening requests effectively
• Disable accounts immediately for leavers and Absconders /on long leaves
• Document and monitor / review access levels of his/her team
• Provide security awareness and education to team
• Manage Records to ensure compliance to Freedom of information act
• Ensure incidents of their respective functions are closed within SLAs
• Accounts Receivable
• Bank Reconciliation
• Accrual Deferrals
• Proficient in MS office
• SAP Knowledge
• Team management Provider Description Enabled OneTrust 'route' is used for session stickiness 'careerSiteCompanyId' is used to send the request to the correct data centre 'JSESSIONID' is placed on the visitor's device during the session so the server can identify the visitor 'Load balancer cookie' (actual cookie name may vary) prevents a visitor from bouncing from one instance to anotherProvider Description Enabled OneTrust OneTrustProvider Description Enabled OneTrust OneTrustProvider Description Enabled OneTrust OneTrust Show more details...
via LinkedIn
posted_at: 19 days agoschedule_type: Full-timework_from_home: 1
Who are we?
We are EnglishScore, an EdTech startup backed by the British Council and Blenheim Chalcot, the UK's leading digital venture builder. Our product is an AI-driven mobile English test, used by higher education institutions, governments, and businesses. Efficient, scalable, and with competitive pricing, we have been growing at a rapid pace around the world...
At the core of our success is our globally distributed team, operating across diverse
Who are we?
We are EnglishScore, an EdTech startup backed by the British Council and Blenheim Chalcot, the UK's leading digital venture builder. Our product is an AI-driven mobile English test, used by higher education institutions, governments, and businesses. Efficient, scalable, and with competitive pricing, we have been growing at a rapid pace around the world...
At the core of our success is our globally distributed team, operating across diverse markets and geographies. In the past year, we have been growing our product support team, and we are now currently looking for a Head of Test Operations that will own the success of our test delivery for our global clients.
Activities:
Reporting to the Director, Global Development. you will own our B2B customer support function, ensuring success and satisfaction from our customers. The scope includes designing and implementing processes, being hands-on in delivering customer support and producing data to track our performance in this area and identify areas for continuous improvement.
Process design and implementation:
• Design and implement processes to help deliver a seamless testing experience for our B2B customers, in particular HEIs
• Create internal and external facing materials to communicate the above processes e.g. a guide to successful testing with EnglishScore
Customer support:
• Design and put in place a tiered system of B2B customer support, including working with the product / tech team to implement the necessary tools
• Communicate with customers to manage expectations and mitigations for known issues
• Provide real-time support to our key customers during testing periods, where required
• Point of contact for our three local Product Support Specialists (1 in Asia, 2 in LATAM), to ensure that they are supporting customers in the most efficient and effective way possible
Customer monitoring, data and feedback:
• Gather information on key testing periods for customers
• Design and produce reports on the success of customer testing periods, including identifying and highlighting areas for improvement
• Liaise with the product team to ensure any issues identified are classified and prioritised appropriately
Customer success:
• Design a solution for surfacing data on customers’ purchased amount and usage against this purchased amount
• Make this data available to the local Account Management deals to enable productive interactions with customers around usage and future requirements
• Design a solution for making this data available to customers - e.g. on the dashboard - and implement customer-level usage quotas based on purchased amounts
About You
This is an incredible opportunity in a high-growth EdTech start-up leading a small but global team.
If you are a natural problem solver who often find yourself thinking about architecting processes, you will be a good fit to the role. Although this might sound very cliche, you must be someone who is a genuine self starter and a do-er, who can discuss an issue at hand, start imagining a solution, and can start drafting up and refining solutions. You feel satisfied being able to start but also complete a project or resolve a situation. You think pre-emptively, and believe that process drives results. You are someone who’s disciplined, diligent, and not afraid to get down to the details. You must be very tech-savvy, as this role requires you to interface a lot with the product and technical team. Finally, you must be empathetic. This role allows you to meet passionate educators and language teachers from all around the world. When there is a crisis, you are able to stay calm and focus on the problem solving steps - because the remedy of every crisis is a better process!
Key skills:
• Process-driven: You can conceive and implement scalable processes which will deliver tangible impact
• Data-savvy: You understand the power of data, how to access and manipulate it, and how to use it to measure the effectiveness of any changes that we make
• Excellent communication skills: Able to speak confidently to key customers and provide positive resolutions
• Self-starter: You will work independently to drive forward our work in this area, working closely with a distributed sales and account management team, and product team. Working between the teams, you will identify areas for improvement and find solutions to address these.
• Problem-solver: You are able to work to solve customers’ problems in real-time, drawing on your knowledge of the product and deep understanding of the customers’ needs
• Speaking a second language, particularly Spanish, is a plus Show more details...
We are EnglishScore, an EdTech startup backed by the British Council and Blenheim Chalcot, the UK's leading digital venture builder. Our product is an AI-driven mobile English test, used by higher education institutions, governments, and businesses. Efficient, scalable, and with competitive pricing, we have been growing at a rapid pace around the world...
At the core of our success is our globally distributed team, operating across diverse markets and geographies. In the past year, we have been growing our product support team, and we are now currently looking for a Head of Test Operations that will own the success of our test delivery for our global clients.
Activities:
Reporting to the Director, Global Development. you will own our B2B customer support function, ensuring success and satisfaction from our customers. The scope includes designing and implementing processes, being hands-on in delivering customer support and producing data to track our performance in this area and identify areas for continuous improvement.
Process design and implementation:
• Design and implement processes to help deliver a seamless testing experience for our B2B customers, in particular HEIs
• Create internal and external facing materials to communicate the above processes e.g. a guide to successful testing with EnglishScore
Customer support:
• Design and put in place a tiered system of B2B customer support, including working with the product / tech team to implement the necessary tools
• Communicate with customers to manage expectations and mitigations for known issues
• Provide real-time support to our key customers during testing periods, where required
• Point of contact for our three local Product Support Specialists (1 in Asia, 2 in LATAM), to ensure that they are supporting customers in the most efficient and effective way possible
Customer monitoring, data and feedback:
• Gather information on key testing periods for customers
• Design and produce reports on the success of customer testing periods, including identifying and highlighting areas for improvement
• Liaise with the product team to ensure any issues identified are classified and prioritised appropriately
Customer success:
• Design a solution for surfacing data on customers’ purchased amount and usage against this purchased amount
• Make this data available to the local Account Management deals to enable productive interactions with customers around usage and future requirements
• Design a solution for making this data available to customers - e.g. on the dashboard - and implement customer-level usage quotas based on purchased amounts
About You
This is an incredible opportunity in a high-growth EdTech start-up leading a small but global team.
If you are a natural problem solver who often find yourself thinking about architecting processes, you will be a good fit to the role. Although this might sound very cliche, you must be someone who is a genuine self starter and a do-er, who can discuss an issue at hand, start imagining a solution, and can start drafting up and refining solutions. You feel satisfied being able to start but also complete a project or resolve a situation. You think pre-emptively, and believe that process drives results. You are someone who’s disciplined, diligent, and not afraid to get down to the details. You must be very tech-savvy, as this role requires you to interface a lot with the product and technical team. Finally, you must be empathetic. This role allows you to meet passionate educators and language teachers from all around the world. When there is a crisis, you are able to stay calm and focus on the problem solving steps - because the remedy of every crisis is a better process!
Key skills:
• Process-driven: You can conceive and implement scalable processes which will deliver tangible impact
• Data-savvy: You understand the power of data, how to access and manipulate it, and how to use it to measure the effectiveness of any changes that we make
• Excellent communication skills: Able to speak confidently to key customers and provide positive resolutions
• Self-starter: You will work independently to drive forward our work in this area, working closely with a distributed sales and account management team, and product team. Working between the teams, you will identify areas for improvement and find solutions to address these.
• Problem-solver: You are able to work to solve customers’ problems in real-time, drawing on your knowledge of the product and deep understanding of the customers’ needs
• Speaking a second language, particularly Spanish, is a plus Show more details...
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