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via Jooble
posted_at: 3 days agoschedule_type: Full-time
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The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language...
We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people
Press Tab to Move to Skip to Content Link
The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language...
We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.
These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.
Job Title: Senior ExecutiveAccount Receivable- Income Recording & Recognition 1
Purpose of job:
• To support SSC in ensuring that Online Payments processes are completed and risks highlighted to ensure that financial and accounting processes locally and regionally are adhered to.
• To manage Income, Refunds & Charge recording for all the online payment transaction and reconciling the bank GL for the same.
Role context
This position falls in GSSC Finance Transactional services and this function provides finance support to countries / regions across British council.
This is operational role to support team lead in delivering of services to countries. The role is responsible for timely service delivery, meeting agreed KPI & SLA’s.
Main opportunities/challenges for this role
Accountabilities, responsibilities and main duties
• Income, Refunds & Charges recording for all online & offline payments transaction is completed as per agreed SLA
• Bank reconciliation is to be completed for all online payments transaction as per agreed SLA
• Accounting adjustment for any Chargeback received and notify the respective country team for further action
• Issues and non-reconciling items shared with Country Exam Operational & Finance teams and resolved as per SLA
• Preparing the daily / weekly / monthly reporting as per agreed SLA
• Tracker management for other ORSs activities as assigned by Line Manager
• Responding to all process related queries as per agreed SLA
• Ensuring bank statement is uploaded to SAP regularly
Information Security
• Ensure that their workforce is aware of the information security policies and comply with them
• Ensures that the team complies to ISO 27001 and IGA related requirements
• Send account opening requests effectively
• Disable accounts immediately for leavers and Absconders /on long leaves
• Document and monitor / review access levels of his/her team
• Provide security awareness and education to team
• Manage Records to ensure compliance to Freedom of information act
• Ensure incidents of their respective functions are closed within SLAs
Role specific knowledge and experience
• Intermediate experience in process handling related to specific responsible areas and capable of delivery as per agreed service levels.
• Accounts Receivable
• Accrual & Deferrals
• Proficient in MS office
• SAP Knowledge
Qualifications
• Graduate in Commerce
Further Information
Pay Band – 5
Contract Type – Indefinite
Department/Country- GSS Finance (Finance Transactions) / India - Noida
Closing Date (Time) – 8th Jun’22 (IST -23:59)
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted Show more details...
The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language...
We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.
These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.
Job Title: Senior ExecutiveAccount Receivable- Income Recording & Recognition 1
Purpose of job:
• To support SSC in ensuring that Online Payments processes are completed and risks highlighted to ensure that financial and accounting processes locally and regionally are adhered to.
• To manage Income, Refunds & Charge recording for all the online payment transaction and reconciling the bank GL for the same.
Role context
This position falls in GSSC Finance Transactional services and this function provides finance support to countries / regions across British council.
This is operational role to support team lead in delivering of services to countries. The role is responsible for timely service delivery, meeting agreed KPI & SLA’s.
Main opportunities/challenges for this role
Accountabilities, responsibilities and main duties
• Income, Refunds & Charges recording for all online & offline payments transaction is completed as per agreed SLA
• Bank reconciliation is to be completed for all online payments transaction as per agreed SLA
• Accounting adjustment for any Chargeback received and notify the respective country team for further action
• Issues and non-reconciling items shared with Country Exam Operational & Finance teams and resolved as per SLA
• Preparing the daily / weekly / monthly reporting as per agreed SLA
• Tracker management for other ORSs activities as assigned by Line Manager
• Responding to all process related queries as per agreed SLA
• Ensuring bank statement is uploaded to SAP regularly
Information Security
• Ensure that their workforce is aware of the information security policies and comply with them
• Ensures that the team complies to ISO 27001 and IGA related requirements
• Send account opening requests effectively
• Disable accounts immediately for leavers and Absconders /on long leaves
• Document and monitor / review access levels of his/her team
• Provide security awareness and education to team
• Manage Records to ensure compliance to Freedom of information act
• Ensure incidents of their respective functions are closed within SLAs
Role specific knowledge and experience
• Intermediate experience in process handling related to specific responsible areas and capable of delivery as per agreed service levels.
• Accounts Receivable
• Accrual & Deferrals
• Proficient in MS office
• SAP Knowledge
Qualifications
• Graduate in Commerce
Further Information
Pay Band – 5
Contract Type – Indefinite
Department/Country- GSS Finance (Finance Transactions) / India - Noida
Closing Date (Time) – 8th Jun’22 (IST -23:59)
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted Show more details...
via Energy Jobline
posted_at: 13 days agoschedule_type: Full-time
The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help... young people to gain the skills, confidence and connections
The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help... young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.B2B Customer and Operations Support Assistant - Lisbon Role Purpose The purpose of this role is to ensure the efficient, effective operational co-ordination and delivery of B2B Exams at the right cost and customer experience. The role is to support B2B Customers on operational, system and technical issues and report issues and resolutions to the Business Development Manager and Account Relationship Officer in the Geography to develop and retain the account. Main opportunities and challenges for this role: There is a new Global Operating Model for Exams being implemented across the business and this role will be key to ensuring delivery of our exams operations at test centre level, working with new systems and processes and ensuring that new ways of working are taken up and adhered to. Ensuring efficient administration and test delivery to B2B customers and acts as main point of contact for enquiries. Actively engaging and supporting the transition to computer based testing for some of our products. Acting to resolve connectivity issues on the ground and escalate when required. Planning for contingencies. Product Service Support Advertises registration details to B2B clients and encourages registration. Receives and informs Business Development Manager and/or Operations counterparts of onsite session dates and venue requirements from B2B clients. Deal with B2B registration requests, including Special Arrangements. Informs B2B customers and delivers added value services and benefits according to agreements/schemes and monitors correct discount policy is applied. Processes B2B customers registration, including daily bank bulk payment reconciliations and liaises with counterparts in SSC and in Finance for invoicing production. Collates final Entry Listing and processes bulk upload OR liaises with counterparts in SSC for bulk upload. Plans all session speaking exam timetables and allocate candidates against speaking slots. Acts as B2B main point of contact and deal with B2B exams enquiries before, during and post exam, including technical support for CB sessions. Provides assistance to B2B Customers leading up to and on Test Day including technical assistance for computer-based testing. Ensures suitability and compliance at external exam venues, including technical specifications and connectivity for computer-based testing. Acts as ‘help desk’ to venue staff and customers / candidates. Maintains accurate records and drafts routine and some non-standard documentation, reports or financial analysis/reconciliations. Performs straightforward analysis, manipulation and interpretation of data, tasks or information, presenting findings/results accurately and appropriately to support effective maintenance of management information systems. Relationship & stakeholder management Supports continuous improvement in the efficiency/cost effectiveness/quality of service delivery/systems in the unit or department Proactively works with Operations Coordinator to deliver satisfactory and timely resolution of customer (internal or external) complaints, coordinating input from other team members as required. Ensures the B2B customer is kept informed throughout the process. Develops good working relationships and engagement with Venue Staff and appropriate colleagues throughout the BC to facilitate effective and efficient service delivery. Act as point of contact and manage escalated issues in country from Test Day staff, B2B customers and venue providers, supported by Operations Coordinator / Business Development Manager and Cluster team when required. Test Day Support Where appropriate this role will be part of a team carrying out Duty Officer duties on a rotational basis supporting test day delivery. The test day roster will include some early morning and weekend cover. Risk & Compliance Undertakes Venue Audits in external premises, including CB testing. Undertakes contingency and risk management on the ground and liaises with Local ITSupports in providing support related to compliance or investigations on Test Day and related issues. Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times. Analysis & Reporting Uses standard procedures and templates, regularly records, analyses and reports on added value programs, and loyalty schemes performance to support senior managers in making timely and effective business decisions that respond to operational needs. Supports wash-up meetings to review Test Day performance delivery, continual improvement and corrective actions. Managing self & others Plans and prioritises own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon. Tasks and coordinates others (e.g. internal colleagues or external contractors/suppliers) to complete time-limited, straightforward activities, within established procedures, in order to ensure efficient delivery of services. Monitors task completion to agreed quality and time standards. Role specific knowledge and experience: Essential Portuguese – C2 level English – B2 level High school diploma Experience working in a busy operational environment delivering high levels of customer service. Ability to ensure compliance, risk and security standards are monitored and maintained. Desirable University Degree in any field preferably Business or Sales Knowledge of British Council products and systems Experience working in Exams Experience of supporting on delivery of computer-based exams Further Information Pay Band – Grade J - starting salary of 913,33 euros Contract Type – Fixed term contract for one year, with possibility of renewal Location – Lisbon Closing Date of applications – 06 of november of 2022 Start date of contract – 02 of January of 2023 or as soon as candidate is available. A connected and trusted UK in a more connected and trusted world. Equality , Diversity, and Inclusion (EDI) Statement The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you have any problems with your application please email Please n
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via ScholarshipsGrab.com
posted_at: 4 days agoschedule_type: Internshipsalary: 25K–41K a year
Would you like to become part of an organization that provides expertise in international cultural exchange and educational opportunities? If so, we welcome you to apply online for the latest British Council Internships. From working with some of the most renowned global institutions to being exposed to teamwork, developmental activities, and various other events, interning here is an incredibly rewarding experience that also comes with excellent
Would you like to become part of an organization that provides expertise in international cultural exchange and educational opportunities? If so, we welcome you to apply online for the latest British Council Internships. From working with some of the most renowned global institutions to being exposed to teamwork, developmental activities, and various other events, interning here is an incredibly rewarding experience that also comes with excellent working hours. Whether you are residing in Nigeria, India, Pakistan, the UK, the USA, or anywhere across the world, you can apply for many available programs such as Tech Trainees Business Internships, Summer Internships, Undergraduate Internships, etc. In addition, as part of the Graduate Scheme, you can also apply for online teaching jobs without IELTS and get to work abroad. Therefore, submit your application as soon as possible so that you can learn about the valuable standards of international organizations while advancing your career... British Council Internships | Latest Undergraduate Internships & Graduate Scheme About British Council The British Council is a leading organization in providing international educational opportunities and building cultural relationships between Britain and other countries around the world. Its purpose is to ensure that the UK is seen as a modern, open, and welcoming nation that values its global connections. Established in 1934, it has grown to include activities such as English language teaching, educational exchange, examinations and qualifications, and the support of cultural relations through education, science, and art projects. It also works with over 100 countries and helps organizations such as schools, universities, or other institutions to develop or improve their management skills in areas such as talent development. Headquartered in Stratford, London, this organization generates annual revenue of more than £924,965,472 and Scott McDonald is its Chief Executive Officer. Eligibility Criteria: British Council Internship Program is open to people of all ages and backgrounds, so no matter your experience level there's an opportunity for everyone. With that said, there are some eligibility criteria that must be met before you can apply. This includes being a citizen or permanent resident of the UK and having a valid passport. Additionally, applicants are expected to have successfully completed tertiary studies or paid work experience within the past three years. Available Programs: Following are some of the British Council UK internship programs that are currently available. British Council China Internship Programme Tech Trainees Business Internships China Skills Training Programme (Online Internships) Virtual Internships Pagoda Projects Graduate Scheme Generation UK Internship Programme AIESEC - Volunteering Experiences and Professional Internships Details of the Internship: Country: United Kingdom Organization: British Council Company Type: An Executive Non-Departmental Public Body Academic Discipline: MBA / Undergraduate / Ph.D. British Council Internship Interview Questions: Applying for an internship at British Council requires thoughtful preparation and focus in order to make the most of any potential interview. It is helpful to know what kind of questions you may be asked in this process and be prepared to discuss your willingness to work as part of a team and why you are suitable for a role in the organization. Possible questions include: Why do you want to join the British Council? What makes you stand out from other applicants? How have you prepared yourself for working within a multicultural environment? In response, staying professional and providing relevant examples of times when you've implemented critical skills like problem-solving, communication, and project management will go a long way in helping highlight your abilities and setting yourself apart from the competition. British Council Internship Salary: The paid internships at the British Council offer a wealth of opportunities and an attractive salary. Interns are well compensated with a starting internship salary of £20,000 per year, plus benefits such as private medical insurance and relocation allowances if they meet certain requirements. How to Apply for the British Council Internships? Applying for a British Council Internship can be an exciting and rewarding process. In order to apply, prospective interns must first use the application forms available on the websites of two UK partners working in collaboration with the British Council, i.e., Virtual Internships and Pagoda Projects. Generation UK funding may also be available for successful applicants and details on how to access this is also provided through these two partner websites. After applying, applicants should ensure they monitor their email inbox and other contact channels throughout the selection process to receive feedback on their application status in a timely manner. Also, make sure to attach your resume, your university's registration letter, a colored photocopy of your passport, and scanned copies of your student finance documents. To access the organization's internship page, click on the "Apply Here" button below. Last Date to Apply: There are different application deadlines for different programs. Apply Here
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via Florida Jobs - Tarta.ai
posted_at: 18 days agoschedule_type: Full-time
Date: 09-Feb-2023
Location: St Augustine, Americas, TT...
Company: British Council
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to
Date: 09-Feb-2023
Location: St Augustine, Americas, TT...
Company: British Council
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
Pay Band and salary: H
Contract Type: Fixed Term for 2 years
Location: Saint Augustine
Right to Work Requirements: Right to Work in Trinidad and Tobago. The British Council is not able to support or sponsor work visa applications.
Closing Date: advert will close on Tuesday February 21, 2023 at 23:59 Colombia time.
Role Purpose
The purpose of this role is to:
ensure effective and efficient delivery of Exams within a small or remote exams office location
handle confidential materials during the multiple exchanges in Trinidad and Tobago and the wider Caribbean in accordance with compliance standards
manage Venue Staff engagement, relationship, and performance
co-ordinate and manage any risk or issue resolution, including co-ordination of customer communication directly or through customer services
be point of contact for Venues/Venue Supervisors on the day
This role will be required to work test days which will involve weekend work as part of the contracted hours.
Main opportunities and challenges for this role
This role is key to ensuring delivery of British Council exams operations at test centre level under the Global New Operating Model for Exams being implemented across the business.
Working with new systems and processes and ensuring that new ways of working are taken up and adhered to.
Acting in unforeseen situations to identify and solve problems and ensure Test Day is successfully executed and compliant.
Adopting new systems and system functionalities as they come online.
Main accountabilities but not limited to the following
Undertakes delivery functions in preparation for Test Days in line with British Council processes.
Receives instructions and requests from cluster operations, 5 days before Test Day and plans and organises given resources accordingly (often at short notice) to ensure that work is carried out efficiently and effectively.
Supports the functions of confidential materials handling and the Confidential Materials Room (CMR) to ensure British Council standards are met in set up and day to day operations.
Undertakes sorting and packing of exam materials for designated test venues. Ensures exam materials are received at Test Centre and stored securely.
Supports tasks to reconcile exam materials and papers received are as per plan, report and escalate any discrepancies.
Receives and responds to enquiries from/to customers and may be a specific point of reference on queries relating to an area of nominated expertise or responsibility. Identifies where more complex issues require resolution by others and refers them on accordingly
Recognises and understands the impact of incidents arising (e.g. complaints, resourcing problems, logistical or technical difficulties) and proactively alerts the team leader to any issues of concern that are likely to impact test delivery or customer experience.
Supports continuous improvement in the efficiency/cost effectiveness/quality of service delivery/systems in the unit or department
Proactively works with Operations Manager to deliver satisfactory and timely resolution of customer (internal or external) complaints, coordinating input from other team members as required. Ensures the customer is kept informed throughout the process.
Develops good working relationships and engagement with Venue Staff and appropriate colleagues throughout the BC to facilitate effective and efficient service delivery.
Undertakes contingency and risk management on the ground, liaises with Customer Service, Examiner or Venue Staff to ensure alignment on communications
Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.
Monitors and takes responsibility for small-scale resources/cash/stock, following established procedures and ensures that equipment and materials are available and ready to use when needed.
Plans and prioritises own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon.
Requirements of the role
Experience working in a busy operational environment delivering high levels of customer service.
Ability to ensure compliance, risk and security standards are monitored and maintained.
Experience of supporting in the delivery of computer-based exams
A connected and trusted UK in a more connected and trusted world.
Equality, Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email askhr@britishcouncil.org
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted Show more details...
Location: St Augustine, Americas, TT...
Company: British Council
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
Pay Band and salary: H
Contract Type: Fixed Term for 2 years
Location: Saint Augustine
Right to Work Requirements: Right to Work in Trinidad and Tobago. The British Council is not able to support or sponsor work visa applications.
Closing Date: advert will close on Tuesday February 21, 2023 at 23:59 Colombia time.
Role Purpose
The purpose of this role is to:
ensure effective and efficient delivery of Exams within a small or remote exams office location
handle confidential materials during the multiple exchanges in Trinidad and Tobago and the wider Caribbean in accordance with compliance standards
manage Venue Staff engagement, relationship, and performance
co-ordinate and manage any risk or issue resolution, including co-ordination of customer communication directly or through customer services
be point of contact for Venues/Venue Supervisors on the day
This role will be required to work test days which will involve weekend work as part of the contracted hours.
Main opportunities and challenges for this role
This role is key to ensuring delivery of British Council exams operations at test centre level under the Global New Operating Model for Exams being implemented across the business.
Working with new systems and processes and ensuring that new ways of working are taken up and adhered to.
Acting in unforeseen situations to identify and solve problems and ensure Test Day is successfully executed and compliant.
Adopting new systems and system functionalities as they come online.
Main accountabilities but not limited to the following
Undertakes delivery functions in preparation for Test Days in line with British Council processes.
Receives instructions and requests from cluster operations, 5 days before Test Day and plans and organises given resources accordingly (often at short notice) to ensure that work is carried out efficiently and effectively.
Supports the functions of confidential materials handling and the Confidential Materials Room (CMR) to ensure British Council standards are met in set up and day to day operations.
Undertakes sorting and packing of exam materials for designated test venues. Ensures exam materials are received at Test Centre and stored securely.
Supports tasks to reconcile exam materials and papers received are as per plan, report and escalate any discrepancies.
Receives and responds to enquiries from/to customers and may be a specific point of reference on queries relating to an area of nominated expertise or responsibility. Identifies where more complex issues require resolution by others and refers them on accordingly
Recognises and understands the impact of incidents arising (e.g. complaints, resourcing problems, logistical or technical difficulties) and proactively alerts the team leader to any issues of concern that are likely to impact test delivery or customer experience.
Supports continuous improvement in the efficiency/cost effectiveness/quality of service delivery/systems in the unit or department
Proactively works with Operations Manager to deliver satisfactory and timely resolution of customer (internal or external) complaints, coordinating input from other team members as required. Ensures the customer is kept informed throughout the process.
Develops good working relationships and engagement with Venue Staff and appropriate colleagues throughout the BC to facilitate effective and efficient service delivery.
Undertakes contingency and risk management on the ground, liaises with Customer Service, Examiner or Venue Staff to ensure alignment on communications
Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.
Monitors and takes responsibility for small-scale resources/cash/stock, following established procedures and ensures that equipment and materials are available and ready to use when needed.
Plans and prioritises own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon.
Requirements of the role
Experience working in a busy operational environment delivering high levels of customer service.
Ability to ensure compliance, risk and security standards are monitored and maintained.
Experience of supporting in the delivery of computer-based exams
A connected and trusted UK in a more connected and trusted world.
Equality, Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email askhr@britishcouncil.org
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted Show more details...
via Energy Jobline
posted_at: 8 days agoschedule_type: Full-time
The British Council builds connections understanding and trust between people in the UK and other countries through arts and culture education and the English language We work in two ways directly with individuals to transform their lives and with governments and partners to make a bigger difference for the longer term creating benefit for millions of people all over the world We help young people to gain the skills confidence and connections they
The British Council builds connections understanding and trust between people in the UK and other countries through arts and culture education and the English language We work in two ways directly with individuals to transform their lives and with governments and partners to make a bigger difference for the longer term creating benefit for millions of people all over the world We help young people to gain the skills confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities We support them to learn English to get a highquality education and to gain internationally recognised qualifications Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise We connect the best of the UK with the world and the best of the world with the UK These connections lead to an understanding of each others strengths and of the challenges and values that we share This builds trust between... people in the UK and other nations which endures even when official relations may be strained We work on the ground in more than 100 countries In 201920 we connected with 80 million people directly and with 791 million overall including online and through our broadcasts and publications Role Purpose The purpose of this role is to plan train and deploy the right mix and profile of Examiners Venue Supervisors and Venue Staff for Test Day delivery Ultimately responsible for ensuring resource availability capability contingency and pipeline to meet demand this role will develop the workforce plan resource engagement retention strategy manage succession planning and monitor performance to ensure right level of customer experience and optimum cost utilization and productivity This role will recruit train and manage Examiners Bulk recruit Venue Staff and ensure appropriate level of recruitment for Venue Supervisors to put through short lists for Operations Managers to select Main Accountabilities Service delivery Reviews capacity demands with Commercial counterparts and develops short term and longterm Resourcing Strategy i e for staff and partners involved in delivery of exams products and services Manages internal external SLAs Service Level Agreements with HR to ensure strong pipeline of skilled and motivated resource pool to support exams deliveryWorking with local HR for compliance with recruitment and induction of resourcesDevelops Test Day resource plan to match individuals to required resource profileDevelops and advises on Performance Standards Engagement Strategy and succession plan to maintain productivity and quality standards Leadership and management Motivates and encourages team performance in virtual nonface to face situations Plans and prioritises clusters operational activities and supports team knowledge and skills development towards effective delivery of services Coaches and guides towards team performance of the country operations team working with country leadership to address skills or motivation gaps as it arises Customers Relationship and stakeholders Advises on or directly engage with Venue Staff or Examiners when and issues complaints arise to provide solutions Risk and compliance Contingency planning and risk management of supply Sets standards and performance manages Exam security and complianceUses standardised processes to monitor team unit compliance with agreed corporate risk management procedures relevant to service delivery e g child protection security policies financial protocols antifraud measures to protect the interests of the BC and its customers at all times Serves as point of escalation for Country Operations Managers on significant issues Commercial and resource management Plans and manages the Resource Budget for the cluster Analysis and reporting Supports daily weekly planning capacity meetingsHolds daily dashboard weekly reporting cost to resource Analyses outcomes and recommends improvements to resourcing standards About You essential requirements for the role Fluent written and spoken English Degree in any subject or 2 years of relevant work experience Must have knowledge experience in child protection policies and practices Experience working in an exams environment and knowledge of Professional Support Network standards for management of examiners Excellent communications skills Experience or ability to manage large remote teams Desirable requirements Arabic Experience in delivering training Knowledge of British Council EDI and recruitment policy s and standards Further Information Role Operations Resource Manager KSA Bahrain and Kuwait Number of positions 1 Pay Band Pay Band 6 Grade G Location Flexible within KSA Riyadh Dammam or Jeddah Contract type 1 Year Fixed Term Contract Salary offered for the position Basic salary 8250 SAR Housing allowance 2000 SAR and Transport allowance 700 SAR Other requirements This role is open to candidates who have the legal right to work in KSA Closing Date 11 October 2022 23 59 Gulf Standard Time It is advisable to apply in advance to avoid any technical issues at the last moment Please note that all applications should be submitted in English A connected and trusted UK in a more connected and trusted world Equality Diversity and Inclusion EDI Statement The British Council is committed to policies and practices of equality diversity and inclusion across everything we do We support all staff to make sure their behaviour is consistent with this commitment We want to address under representation and encourage applicants from underrepresented groups in particular but not exclusively on grounds of ethnicity and disability All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities The British Council iscommitted to safeguarding children young people and adults who we work with We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse maltreatment and exploitation as set out in article 19 UNCRC United Nations Convention on the Rights of the Child 1989 Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed these will include qualification checks reference checks identity criminal record checks in line with legal requirements and with the British Council s Safeguarding policies for Adults and Children If you have any problems with your application please email askhr britishcouncil org Please note Applications to this role can only be considered when made through the Apply section of our careers website Our ASK HR email is only to be used in case of a technical issue encountered when applying through the careers website Emails with supporting statements and CV Resumes sent to this email address will not be reviewed and will be deleted
Show more details...
via Talent.com
posted_at: 3 days agoschedule_type: Full-time
The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.
We work in two ways directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world...
We help young people to gain the skills, confidence and connections
The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.
We work in two ways directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world...
We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities.
We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.
These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained.
We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.
Overview
The English and Examinations Strategic Business Unit (E&E) is one of three strategic business units in the British Council (the others being Arts and Education & Society) all of which have the remit to build trust for the people of the UK by building relationships through aspects of our language and culture.
E&E achieves this by enabling people across the world to access the life-changing education and work opportunities that are created by learning English or gaining valuable UK qualifications.
Promoting the English language also provides a medium for communication, helping break down barriers of misunderstanding or mistrust between cultures.
The British Council’s 2020 vision for English & Examinations is to be the world authority in high quality English language teaching, learning and assessment, as well as the International distributor of choice for UK professional and school qualifications
This role is a new role as part of English Transformation programme. In line with the Global Recruitment policy, standard application and recruitment decisions will apply for this role.
Role purpose
• To maintain and enhance professional development and academic quality in the teaching centre, through the management of in-house teacher development programmes and support.
• To promote and ensure quality teaching and effective learning of English.
• To provide learners with a rewarding and stimulating English language learning experience.
• To support the wider aims of British Council and its cultural relations mission
Main accountabilities
• Provide effective line management (up to 8 contract teachers and additional freelance teachers depending on centre requirements) and support for staff including observations as per performance management guidelines, policies and procedures.
• Ensure that all teaching is delivered to standards set out in teachers Role Profiles, the Global Statement of Approach and British Council Global Teaching Standards
• Lead and coordinate with other Senior Teachers on the design and implementation of an annual CPD programme which aligns with Regional Teaching Excellence Action Plan.
• Oversee content and delivery of young learner courses and ensure that they meet the needs and expectations of current / future students and their parents by ensuring all young learner courses have appropriate teaching materials, a detailed course outline, an appropriate set of learning aims and assessment tasks, and teachers have access to a range of supplementary teaching materials.
• Ensure frameworks to support teaching and learning (Statements of Approach, IP, Teaching Standards Framework, Product guidelines, TEAP) are understood and implemented by academic colleagues in their day to day work.
• Ensure other relevant colleagues (e.g. TOps, CS, TAs) are aware of frameworks to support teaching and learning.
• Embed Safeguarding culture in teaching and learning through contributing to country safeguarding risk assessment and plan and implementing assigned actions.
• act as Deputy / Safeguarding Focal point as appropriate to size of country operation and risk profile.
• Lead on the design, development, implementation and evaluation of the English language courses and services for Primary and Early Years learners (ages 2-10) in teaching and partner centres island wide
• Lead on the Customer Engagement strategy for the centre island wide in close consultation with other Senior Teachers across product groups / branches and the Customer Engagement Coordinator
Role specific skills
• Demonstrate subject knowledge
• Engage and motivate learners
• Create a positive and inclusive learning environment
• Plan and deliver coherent lessons
• Make use of assessment and feedback
• Manage teaching and learning resources
• Uphold professional responsibilities and values.
Knowledge and Experience
Essential
2 years post-diploma i.e. DELTA / Trinity Diploma TESOL experience.
Extensive knowledge and experience of management and delivery of teacher training.
Experience of line managing / coordinating teaching teams.
Experience in teaching :
• Early Years aged 2 to 5 (600+hours).
• Primary aged 6 to 10 (1000+ hours).
• Lower and Middle Secondary aged 11 to 15 (400+ hours).
TYLEC or equivalent
Experience in teaching :
• Upper Secondary aged 16 to 17 (400+ hours).
• University / Vocational students aged 18 to 25 (400+hours).
• Adults General English 18+ (400+ hours).
Languages
Other important features or requirements of the job
• The Teaching Centre operates over a seven-day week from 07 : 00 21 : 30 (hours may vary based on operational demand)
• Teaching Centre staff have different weekend patterns with 2 consecutive days off (not Saturday or Sunday) and generally work on an afternoon / evening shift with the occasional possibility of some morning / early afternoon work.
• Professional training / corporate courses will require offsite work / client meetings
• Some classes tend to run until 9.00-10.00pm.
• All teachers have a mix of YL and adult classes.
Further Information
• Pay Band Senior Teacher
• Contract Type 2-Year FTC
• Location Colombo, Sri Lanka
• Requirements - Sri Lankan citizen or in possession of a valid work visa to work in Sri Lanka. The British Council will sponsor a resident visa for an overseas passport holder who is not a Sri Lankan citizen for the duration of the fixed term contract.
• Closing Date 31st October 2022 (23 : 59 UK Time)
• Please contac t mark.barnabas britishcouncil.org for salary information and information about living and working in Colombo, Sri Lank a
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do.
We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability.
All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status.
We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed;
these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email
Please note : Applications to this role can only be considered when made through the Apply section of our careers website.
Our ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website.
Emails with supporting statements and CV / Resumes sent to this email address will not be reviewed and will be deleted.
Last updated : 2023-02-25 Show more details...
We work in two ways directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world...
We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities.
We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.
These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained.
We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.
Overview
The English and Examinations Strategic Business Unit (E&E) is one of three strategic business units in the British Council (the others being Arts and Education & Society) all of which have the remit to build trust for the people of the UK by building relationships through aspects of our language and culture.
E&E achieves this by enabling people across the world to access the life-changing education and work opportunities that are created by learning English or gaining valuable UK qualifications.
Promoting the English language also provides a medium for communication, helping break down barriers of misunderstanding or mistrust between cultures.
The British Council’s 2020 vision for English & Examinations is to be the world authority in high quality English language teaching, learning and assessment, as well as the International distributor of choice for UK professional and school qualifications
This role is a new role as part of English Transformation programme. In line with the Global Recruitment policy, standard application and recruitment decisions will apply for this role.
Role purpose
• To maintain and enhance professional development and academic quality in the teaching centre, through the management of in-house teacher development programmes and support.
• To promote and ensure quality teaching and effective learning of English.
• To provide learners with a rewarding and stimulating English language learning experience.
• To support the wider aims of British Council and its cultural relations mission
Main accountabilities
• Provide effective line management (up to 8 contract teachers and additional freelance teachers depending on centre requirements) and support for staff including observations as per performance management guidelines, policies and procedures.
• Ensure that all teaching is delivered to standards set out in teachers Role Profiles, the Global Statement of Approach and British Council Global Teaching Standards
• Lead and coordinate with other Senior Teachers on the design and implementation of an annual CPD programme which aligns with Regional Teaching Excellence Action Plan.
• Oversee content and delivery of young learner courses and ensure that they meet the needs and expectations of current / future students and their parents by ensuring all young learner courses have appropriate teaching materials, a detailed course outline, an appropriate set of learning aims and assessment tasks, and teachers have access to a range of supplementary teaching materials.
• Ensure frameworks to support teaching and learning (Statements of Approach, IP, Teaching Standards Framework, Product guidelines, TEAP) are understood and implemented by academic colleagues in their day to day work.
• Ensure other relevant colleagues (e.g. TOps, CS, TAs) are aware of frameworks to support teaching and learning.
• Embed Safeguarding culture in teaching and learning through contributing to country safeguarding risk assessment and plan and implementing assigned actions.
• act as Deputy / Safeguarding Focal point as appropriate to size of country operation and risk profile.
• Lead on the design, development, implementation and evaluation of the English language courses and services for Primary and Early Years learners (ages 2-10) in teaching and partner centres island wide
• Lead on the Customer Engagement strategy for the centre island wide in close consultation with other Senior Teachers across product groups / branches and the Customer Engagement Coordinator
Role specific skills
• Demonstrate subject knowledge
• Engage and motivate learners
• Create a positive and inclusive learning environment
• Plan and deliver coherent lessons
• Make use of assessment and feedback
• Manage teaching and learning resources
• Uphold professional responsibilities and values.
Knowledge and Experience
Essential
2 years post-diploma i.e. DELTA / Trinity Diploma TESOL experience.
Extensive knowledge and experience of management and delivery of teacher training.
Experience of line managing / coordinating teaching teams.
Experience in teaching :
• Early Years aged 2 to 5 (600+hours).
• Primary aged 6 to 10 (1000+ hours).
• Lower and Middle Secondary aged 11 to 15 (400+ hours).
TYLEC or equivalent
Experience in teaching :
• Upper Secondary aged 16 to 17 (400+ hours).
• University / Vocational students aged 18 to 25 (400+hours).
• Adults General English 18+ (400+ hours).
Languages
Other important features or requirements of the job
• The Teaching Centre operates over a seven-day week from 07 : 00 21 : 30 (hours may vary based on operational demand)
• Teaching Centre staff have different weekend patterns with 2 consecutive days off (not Saturday or Sunday) and generally work on an afternoon / evening shift with the occasional possibility of some morning / early afternoon work.
• Professional training / corporate courses will require offsite work / client meetings
• Some classes tend to run until 9.00-10.00pm.
• All teachers have a mix of YL and adult classes.
Further Information
• Pay Band Senior Teacher
• Contract Type 2-Year FTC
• Location Colombo, Sri Lanka
• Requirements - Sri Lankan citizen or in possession of a valid work visa to work in Sri Lanka. The British Council will sponsor a resident visa for an overseas passport holder who is not a Sri Lankan citizen for the duration of the fixed term contract.
• Closing Date 31st October 2022 (23 : 59 UK Time)
• Please contac t mark.barnabas britishcouncil.org for salary information and information about living and working in Colombo, Sri Lank a
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do.
We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability.
All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status.
We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed;
these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email
Please note : Applications to this role can only be considered when made through the Apply section of our careers website.
Our ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website.
Emails with supporting statements and CV / Resumes sent to this email address will not be reviewed and will be deleted.
Last updated : 2023-02-25 Show more details...
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