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via Built In NYC
posted_at: 15 hours agoschedule_type: Full-timesalary: 66K–85K a yearwork_from_home: 1
DonorsChoose makes it easy for anyone to help a teacher in need, moving us closer to a nation where students in every community have the tools and experiences they need for a great education.
Since 2000, more than 5 million people and partners have contributed $1 billion to support 2 million teacher requests for classroom resources and experiences. Projects range from art supplies to build the... set for a school musical, to books and puzzles that
DonorsChoose makes it easy for anyone to help a teacher in need, moving us closer to a nation where students in every community have the tools and experiences they need for a great education.
Since 2000, more than 5 million people and partners have contributed $1 billion to support 2 million teacher requests for classroom resources and experiences. Projects range from art supplies to build the... set for a school musical, to books and puzzles that affirm students’ identities, to bird seed for an at-home science project. We proudly serve all US public schools, public charter schools, and Head Start centers, and we combat systemic inequity by driving a majority of donations to schools that have been historically underfunded due to economic and racial inequity.
DonorsChoose has been recognized as a best place to work by GOOD Magazine and the Nonprofit Times, while Fast Company named DonorsChoose one of the 50 Most Innovative Companies in the World—the first time a charity has made this list. Our dedicated team works from across the United States bring classroom dreams to life.
About the People & Talent Team
The People and Talent team strives to make DonorsChoose the best nonprofit to work for, respected internally and externally for delivering a best-in-class people experience and cultivating a diverse, inclusive, and mission-driven team. We work to ensure our staff can remain laser-focused on advancing the DonorsChoose mission by delivering a positive, productive, safe, and equitable employee lifecycle experience. Ultimately, we want our number one draw for talent to be that there is no better place they could work to do more for teachers and students in public education.
What You'll Do
The People Analytics & Operations Manager is an essential member of the People & Talent team and provides ongoing support on a wide array of data systems and people operations. This role will collect, analyze and aggregate people data and metrics and apply these insights to support the team in making recommendations for our talent strategy and goals. Additionally, the people analytics manager oversees day-to-day operations support, including tracking and organizing vendor contracts, solving or routing escalated employee inquiries to the appropriate person, and being the expert to staff and the Talent team on HRIS systems. We are eager to find someone who can efficiently build relationships across multiple teams and quickly pivot to accommodate the changing nature of the workplace.
In the first 6-12 months, you will begin to:
• Manage a people operations associate primarily responsible for providing operations and admin support to the Talent team, responding to and solving HR queries, and providing user support for HRIS systems as needed
• Begin to understand current operating systems and formulate a strategy for improving and standardizing operations systems, processes and best practices
• Understand our people systems, the data available to us, and how we currently use these systems to inform our work
• Develop a system for compiling and aggregating data and ideating on the most effective methods for sharing data insights to inform strategic planning
• Become familiar with our HR vendors and contractual terms
• Learn how we do People and Talent work and cultivate and manage relationships across an array of teams and employees
Beyond 12 months, you will:
• Continue supporting the priorities above and collect and compile HR metrics and data from various sources, including the HRIS and payroll outputs, management and employee surveys, exit interviews, competitors' practices, and other sources.
• Provide a people analytics vision, strategy, and approach for scalable, efficient, and automated processes that enable simple and complex data analysis
• Lead HR projects using advanced data modeling and analysis techniques to discover insights that will help guide strategic decisions and uncover optimization opportunities
• Oversee the design of reports that communicate insights to internal stakeholders, and influence teams to implement solutions and take actions that have a measurable impact
• Support People team members with translating talent and operating issues into questions and hypotheses that can be tested with data
• Identify opportunities to scale for repeatable HR and operations questions through frameworks and dashboards
• Help drive organization-wide training and adoption of self-service tools
• Respond to complicated employee queries related to HR systems and functions with a strong service-oriented mindset
• Evolve and streamline our HR support and information systems
Qualifications
To be successful in this role, you will need:
• Expert knowledge and experience working with people data and analytics with a demonstrated ability to align technology to improve performance
• Experience connecting what’s happening in the organization to data and explaining data findings and impact on operations and outcomes
• Strong critical thinking and excellent problem-solving skills to respond to a range of challenging HR questions
• A demonstrated commitment to advancing racial equity and centering the perspectives of those most impacted in decision-making, including experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds
• Strategic, cross-functional thinking with a strong bias for action and implementation
• People management experience
• Exceptional relationship and trust building ability
• Excellent written and oral communication skills
Compensation and Benefits
Our compensation philosophy ensures that we are both externally competitive with tech-forward nonprofits of a similar size and internally fair in our pay practices. The following ranges represent the target offer range, given the scope and experience expectations for this role.
• The hiring salary range for this role is $66,000 - $77,000
• We have a hiring salary range of $73,000 - $85,000 for specific higher cost of labor locations, which include New York City, San Francisco, Los Angeles, Seattle, Boston, and Washington, D.C.
Once an employee is hired, the salary range for their role increases to ensure they can receive performance-based raises and grow in their role. We are open to various experiences and recognize that the person we hire may be less experienced or more senior than this job description, as posted. If that’s the case, an updated salary range will be shared with candidates if they move forward in our hiring process.
In addition, we offer full-time staff 25 paid vacation days per year and 11 paid holidays, a rich employer-paid individual and family health plan, a matching 401(k) plan (up to 5% of base salary), annual professional development stipend, and casual and flexible work environment. To learn more about what it is like to work for DonorsChoose, visit our careers page.
Hybrid Workplace and Other Details
In this role, you’ll have the option to work a flexible hybrid schedule in our NYC office, or to work fully remotely from CA, CO, DC, FL, GA, IL, IN, MD, MI, NJ, NY, OR, PA, TX, or WI.
Candidates who are not in the NYC area should expect to travel to our NYC office on as-needed basis, about 4-6 times per year. All work-related travel expenses will be covered by the organization and proper safety precautions will be taken to prevent the spread of COVID-19.
DonorsChoose is a fully vaccinated workplace and all new employees, regardless of their work location, will be asked to share proof of full vaccination against COVID-19 within two weeks of their hire date or request an exemption from this policy due to a disability or sincerely held religious belief or practice.
To Apply
Please submit your resume online and answer the application questions. A cover letter is optional and may be addressed to Tekia Stokes, Vice President, People & Talent.
A Final Note
The DonorsChoose team works toward a nation where students in every community have the resources needed for an excellent education. To do this we hire and support a diverse team of the best and the brightest talent available.
We are an organization increasingly representative of the varied races and ethnicities, genders and sexual orientations, religious and political beliefs, and abilities that comprise our nation. DonorsChoose focuses on attracting, retaining, and advancing diverse talent because it makes us more effective, high-performing, creative, and resilient.
If you are passionate about our mission, highly skilled in your field, and looking for a place where you can bring all of yourself to work, we want you Show more details...
Since 2000, more than 5 million people and partners have contributed $1 billion to support 2 million teacher requests for classroom resources and experiences. Projects range from art supplies to build the... set for a school musical, to books and puzzles that affirm students’ identities, to bird seed for an at-home science project. We proudly serve all US public schools, public charter schools, and Head Start centers, and we combat systemic inequity by driving a majority of donations to schools that have been historically underfunded due to economic and racial inequity.
DonorsChoose has been recognized as a best place to work by GOOD Magazine and the Nonprofit Times, while Fast Company named DonorsChoose one of the 50 Most Innovative Companies in the World—the first time a charity has made this list. Our dedicated team works from across the United States bring classroom dreams to life.
About the People & Talent Team
The People and Talent team strives to make DonorsChoose the best nonprofit to work for, respected internally and externally for delivering a best-in-class people experience and cultivating a diverse, inclusive, and mission-driven team. We work to ensure our staff can remain laser-focused on advancing the DonorsChoose mission by delivering a positive, productive, safe, and equitable employee lifecycle experience. Ultimately, we want our number one draw for talent to be that there is no better place they could work to do more for teachers and students in public education.
What You'll Do
The People Analytics & Operations Manager is an essential member of the People & Talent team and provides ongoing support on a wide array of data systems and people operations. This role will collect, analyze and aggregate people data and metrics and apply these insights to support the team in making recommendations for our talent strategy and goals. Additionally, the people analytics manager oversees day-to-day operations support, including tracking and organizing vendor contracts, solving or routing escalated employee inquiries to the appropriate person, and being the expert to staff and the Talent team on HRIS systems. We are eager to find someone who can efficiently build relationships across multiple teams and quickly pivot to accommodate the changing nature of the workplace.
In the first 6-12 months, you will begin to:
• Manage a people operations associate primarily responsible for providing operations and admin support to the Talent team, responding to and solving HR queries, and providing user support for HRIS systems as needed
• Begin to understand current operating systems and formulate a strategy for improving and standardizing operations systems, processes and best practices
• Understand our people systems, the data available to us, and how we currently use these systems to inform our work
• Develop a system for compiling and aggregating data and ideating on the most effective methods for sharing data insights to inform strategic planning
• Become familiar with our HR vendors and contractual terms
• Learn how we do People and Talent work and cultivate and manage relationships across an array of teams and employees
Beyond 12 months, you will:
• Continue supporting the priorities above and collect and compile HR metrics and data from various sources, including the HRIS and payroll outputs, management and employee surveys, exit interviews, competitors' practices, and other sources.
• Provide a people analytics vision, strategy, and approach for scalable, efficient, and automated processes that enable simple and complex data analysis
• Lead HR projects using advanced data modeling and analysis techniques to discover insights that will help guide strategic decisions and uncover optimization opportunities
• Oversee the design of reports that communicate insights to internal stakeholders, and influence teams to implement solutions and take actions that have a measurable impact
• Support People team members with translating talent and operating issues into questions and hypotheses that can be tested with data
• Identify opportunities to scale for repeatable HR and operations questions through frameworks and dashboards
• Help drive organization-wide training and adoption of self-service tools
• Respond to complicated employee queries related to HR systems and functions with a strong service-oriented mindset
• Evolve and streamline our HR support and information systems
Qualifications
To be successful in this role, you will need:
• Expert knowledge and experience working with people data and analytics with a demonstrated ability to align technology to improve performance
• Experience connecting what’s happening in the organization to data and explaining data findings and impact on operations and outcomes
• Strong critical thinking and excellent problem-solving skills to respond to a range of challenging HR questions
• A demonstrated commitment to advancing racial equity and centering the perspectives of those most impacted in decision-making, including experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds
• Strategic, cross-functional thinking with a strong bias for action and implementation
• People management experience
• Exceptional relationship and trust building ability
• Excellent written and oral communication skills
Compensation and Benefits
Our compensation philosophy ensures that we are both externally competitive with tech-forward nonprofits of a similar size and internally fair in our pay practices. The following ranges represent the target offer range, given the scope and experience expectations for this role.
• The hiring salary range for this role is $66,000 - $77,000
• We have a hiring salary range of $73,000 - $85,000 for specific higher cost of labor locations, which include New York City, San Francisco, Los Angeles, Seattle, Boston, and Washington, D.C.
Once an employee is hired, the salary range for their role increases to ensure they can receive performance-based raises and grow in their role. We are open to various experiences and recognize that the person we hire may be less experienced or more senior than this job description, as posted. If that’s the case, an updated salary range will be shared with candidates if they move forward in our hiring process.
In addition, we offer full-time staff 25 paid vacation days per year and 11 paid holidays, a rich employer-paid individual and family health plan, a matching 401(k) plan (up to 5% of base salary), annual professional development stipend, and casual and flexible work environment. To learn more about what it is like to work for DonorsChoose, visit our careers page.
Hybrid Workplace and Other Details
In this role, you’ll have the option to work a flexible hybrid schedule in our NYC office, or to work fully remotely from CA, CO, DC, FL, GA, IL, IN, MD, MI, NJ, NY, OR, PA, TX, or WI.
Candidates who are not in the NYC area should expect to travel to our NYC office on as-needed basis, about 4-6 times per year. All work-related travel expenses will be covered by the organization and proper safety precautions will be taken to prevent the spread of COVID-19.
DonorsChoose is a fully vaccinated workplace and all new employees, regardless of their work location, will be asked to share proof of full vaccination against COVID-19 within two weeks of their hire date or request an exemption from this policy due to a disability or sincerely held religious belief or practice.
To Apply
Please submit your resume online and answer the application questions. A cover letter is optional and may be addressed to Tekia Stokes, Vice President, People & Talent.
A Final Note
The DonorsChoose team works toward a nation where students in every community have the resources needed for an excellent education. To do this we hire and support a diverse team of the best and the brightest talent available.
We are an organization increasingly representative of the varied races and ethnicities, genders and sexual orientations, religious and political beliefs, and abilities that comprise our nation. DonorsChoose focuses on attracting, retaining, and advancing diverse talent because it makes us more effective, high-performing, creative, and resilient.
If you are passionate about our mission, highly skilled in your field, and looking for a place where you can bring all of yourself to work, we want you Show more details...
via Built In NYC
schedule_type: Full-timesalary: 40K–90K a year
Based in the New York metro area, Pursuit is an innovative social impact organization whose mission is to close the opportunity gap in America by changing how we think about workforce development. Each year, our programs build pathways to lucrative, long-term tech careers for hundreds of diverse, low-income, high-potential adults. We do so by providing supportive training as well as solutions to... systemic barriers in workforce development. On average,
Based in the New York metro area, Pursuit is an innovative social impact organization whose mission is to close the opportunity gap in America by changing how we think about workforce development. Each year, our programs build pathways to lucrative, long-term tech careers for hundreds of diverse, low-income, high-potential adults. We do so by providing supportive training as well as solutions to... systemic barriers in workforce development. On average, Fellows increase their income from $18,000 to nearly $90,000, and work at over 300 companies, including Citi, Uber, and Amazon.
We are One Big Team
The passionate and collaborative team at Pursuit gives its all to achieve our mission. And it’s not just staff. We work with employer partners that love hiring our Fellows because they are so well prepared, ranging from big financial firms to scrappy startups, and everything in between. We also activate and engage thousands of volunteers that come from all areas of the tech industry and beyond.
Reports to: Director of Institutional Giving & Relations
As a Business Development Associate you will:
• Identify, thoroughly research, and draft detailed briefings new prospective foundation and corporate leads. For corporate leads this includes mapping out relationships, departments, and cross-functional objectives within each firm.
• Maintain accurate and timely records of development data such as individual donors, institutional funders, prospects, and giving data; communication with them; tasks and associated deadlines
• Ensure materials include sales sheets, pitch decks, web pages, and foundation attachments are accurate and up to date
• Draft communications and outreach materials on behalf of the Director of Institutional Giving and Relations, as well as the CEO
• Utilize Salesforce to generate reports, dashboards that track progress toward annual fundraising goals and generate contact lists
• Schedule meetings, prepare agendas, and take notes at both internal and external meetings, monitor general inboxes and forward or respond accordingly
• Assist with site visits, and org-wide events as needed
• Attend informational webinars and professional development seminars on best practices
• Assist with project-specific work or campaigns as needed
What you need to be considered for Business Development Associate role:
• Very reliable, strong initiative and drive, demonstrates ownership over one’s work, excellent interpersonal skills, clear writing, and critical thinking skills
• Ability to work well in a team setting, showing respect for all, emotional maturity, and joy
• Ability to see a project through to completion and receive and act upon constructive feedback
• A passion for working toward contributing to making systemic change for marginalized communities
• Ability to thrive in a fast-paced, dynamic start-up/entrepreneurial environment.
• Available to work the occasional evening
• 1-2 years working in a professional office environment preferred
Where you’ll work:
• Hybrid/Long Island City, NY
• Staff will be working on site in our Long Island City Office 2 days/week beginning in March 2023.
Pursuit offers:
• Great culture where transparency, respect, teamwork, and kindness are valued
• Competitive compensation in base, plus bonus and a full benefits package
• Unlimited PTO and an all-Pursuit week-long holiday the last week of December
Compensation:
$45,000 - $60,000
The range above is for the expectations as laid out in the job description, however we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.
Pursuit values diversity:
Our team has a wide range of backgrounds and experiences, and we value the richness that diversity brings to our organization. We welcome new perspectives and affirm that all employment decisions are made without regard to race, color, ancestry, religion, national origin, age, familial or marital status, sex, sexual orientation, pregnancy, gender identity or expression, disability, genetic information, veteran status, or any other classification protected by federal, state, or local law. Pursuit is an equal opportunity employer Show more details...
We are One Big Team
The passionate and collaborative team at Pursuit gives its all to achieve our mission. And it’s not just staff. We work with employer partners that love hiring our Fellows because they are so well prepared, ranging from big financial firms to scrappy startups, and everything in between. We also activate and engage thousands of volunteers that come from all areas of the tech industry and beyond.
Reports to: Director of Institutional Giving & Relations
As a Business Development Associate you will:
• Identify, thoroughly research, and draft detailed briefings new prospective foundation and corporate leads. For corporate leads this includes mapping out relationships, departments, and cross-functional objectives within each firm.
• Maintain accurate and timely records of development data such as individual donors, institutional funders, prospects, and giving data; communication with them; tasks and associated deadlines
• Ensure materials include sales sheets, pitch decks, web pages, and foundation attachments are accurate and up to date
• Draft communications and outreach materials on behalf of the Director of Institutional Giving and Relations, as well as the CEO
• Utilize Salesforce to generate reports, dashboards that track progress toward annual fundraising goals and generate contact lists
• Schedule meetings, prepare agendas, and take notes at both internal and external meetings, monitor general inboxes and forward or respond accordingly
• Assist with site visits, and org-wide events as needed
• Attend informational webinars and professional development seminars on best practices
• Assist with project-specific work or campaigns as needed
What you need to be considered for Business Development Associate role:
• Very reliable, strong initiative and drive, demonstrates ownership over one’s work, excellent interpersonal skills, clear writing, and critical thinking skills
• Ability to work well in a team setting, showing respect for all, emotional maturity, and joy
• Ability to see a project through to completion and receive and act upon constructive feedback
• A passion for working toward contributing to making systemic change for marginalized communities
• Ability to thrive in a fast-paced, dynamic start-up/entrepreneurial environment.
• Available to work the occasional evening
• 1-2 years working in a professional office environment preferred
Where you’ll work:
• Hybrid/Long Island City, NY
• Staff will be working on site in our Long Island City Office 2 days/week beginning in March 2023.
Pursuit offers:
• Great culture where transparency, respect, teamwork, and kindness are valued
• Competitive compensation in base, plus bonus and a full benefits package
• Unlimited PTO and an all-Pursuit week-long holiday the last week of December
Compensation:
$45,000 - $60,000
The range above is for the expectations as laid out in the job description, however we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.
Pursuit values diversity:
Our team has a wide range of backgrounds and experiences, and we value the richness that diversity brings to our organization. We welcome new perspectives and affirm that all employment decisions are made without regard to race, color, ancestry, religion, national origin, age, familial or marital status, sex, sexual orientation, pregnancy, gender identity or expression, disability, genetic information, veteran status, or any other classification protected by federal, state, or local law. Pursuit is an equal opportunity employer Show more details...
via Built In NYC
posted_at: 1 day agoschedule_type: Full-time
FLASH is seeking a Hardware Support Technician to join our Support team reporting directly to our Support Supervisor. FLASH is the fastest growing parking technology solution in the United States and is recognized as the leader in Cloud-based Software as a Service (SaaS) application in the mobility industry.
The Hardware Support Technician will manage remote client support by managing inbound... calls and emails while providing excellent customer
FLASH is seeking a Hardware Support Technician to join our Support team reporting directly to our Support Supervisor. FLASH is the fastest growing parking technology solution in the United States and is recognized as the leader in Cloud-based Software as a Service (SaaS) application in the mobility industry.
The Hardware Support Technician will manage remote client support by managing inbound... calls and emails while providing excellent customer service. The individual will be responsible for the remote configuration, troubleshooting and support of FLASH onsite products; including parking kiosks and their components, access control gates, license plate recognition cameras/controllers and other hardware product solutions.
#LI-AR1
What You'll Do:
• Configure and support the installation of hardware, remotely supporting teams in all FLASH territories.
• Remotely guide callers through the process of replacing kiosk peripherals and other parking equipment.
• Troubleshoot LAN/WAN and other networks for connectivity, network management components, and speed/access requirements.
• Perform software upgrades as requested, managing both business standard and proprietary software.
• Resolve basic and complex incidents and requests; enter quality information into tickets and appropriately capture data; Complete follow-up and follow-through on all tickets.
• Contribute to ensuring client self-help knowledge; documenting typical requests and incidents, resolutions, and work-around procedures.
• Identify, evaluate, promote, and implement customer support best practices
What You Have:
• High School Diploma or equivalent
• At least 2+ years client-facing technical support.
• Exceptional communication and soft skills.
• Experience with troubleshooting methodologies and quality testing.
• Prior help desk or call center experience required.
• Thorough knowledge of Windows PC environments and associated components.
• Working knowledge of LAN/WAN networks.
• Ability to work diligently and utilize problem-solving to fix issues and ensure functionality.
• Ability to read, write, speak, and understand the English language in a business environment.
• Relevant certifications (e.g. CompTIA A+) are preferred.
Join us in making a difference as we build our future. FLASH is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. FLASH prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws Show more details...
The Hardware Support Technician will manage remote client support by managing inbound... calls and emails while providing excellent customer service. The individual will be responsible for the remote configuration, troubleshooting and support of FLASH onsite products; including parking kiosks and their components, access control gates, license plate recognition cameras/controllers and other hardware product solutions.
#LI-AR1
What You'll Do:
• Configure and support the installation of hardware, remotely supporting teams in all FLASH territories.
• Remotely guide callers through the process of replacing kiosk peripherals and other parking equipment.
• Troubleshoot LAN/WAN and other networks for connectivity, network management components, and speed/access requirements.
• Perform software upgrades as requested, managing both business standard and proprietary software.
• Resolve basic and complex incidents and requests; enter quality information into tickets and appropriately capture data; Complete follow-up and follow-through on all tickets.
• Contribute to ensuring client self-help knowledge; documenting typical requests and incidents, resolutions, and work-around procedures.
• Identify, evaluate, promote, and implement customer support best practices
What You Have:
• High School Diploma or equivalent
• At least 2+ years client-facing technical support.
• Exceptional communication and soft skills.
• Experience with troubleshooting methodologies and quality testing.
• Prior help desk or call center experience required.
• Thorough knowledge of Windows PC environments and associated components.
• Working knowledge of LAN/WAN networks.
• Ability to work diligently and utilize problem-solving to fix issues and ensure functionality.
• Ability to read, write, speak, and understand the English language in a business environment.
• Relevant certifications (e.g. CompTIA A+) are preferred.
Join us in making a difference as we build our future. FLASH is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. FLASH prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws Show more details...
via Built In NYC
posted_at: 7 hours agoschedule_type: Full-timesalary: 145K–160K a yearwork_from_home: 1
About Vouch:
Insurance... sounds slow, old-fashioned, and unexciting. Exactly. Insurance is broken, and it's failing fast-moving, innovative startups...
Vouch is a new, technology-first insurance company backed with $160M in funding from world-class investors. Like Stripe for payments or Brex for credit cards, Vouch is creating the go-to business insurance for high-growth companies.
We're doing this by making insurance fast, responsive, and focused
About Vouch:
Insurance... sounds slow, old-fashioned, and unexciting. Exactly. Insurance is broken, and it's failing fast-moving, innovative startups...
Vouch is a new, technology-first insurance company backed with $160M in funding from world-class investors. Like Stripe for payments or Brex for credit cards, Vouch is creating the go-to business insurance for high-growth companies.
We're doing this by making insurance fast, responsive, and focused on our customers -high growth and innovative companies. Instead of printed PDF applications and week-long waits, Vouch is building new technology to solve real problems, writing policies that actually cover relevant startup scenarios, and designing simple experiences in an otherwise frustrating industry.
What does a work environment look like at Vouch?
Vouch is a Virtual First Workplace with SF, Chicago, and NYC office locations. This role can be based anywhere in the U.S. as long as you can work our Vouch core collaboration hours (8:30 am-2:30 pm Pacific Time.)
Program Management at Vouch
The Program Management Office (PMO) at Vouch is a centralized team within the Operations function. The PMO ensures teams are executing effectively against Vouch’s goals by facilitating planning, program management, and prioritization at all levels of the organization.
Role Responsibilities:
Building and delivering insurance is complex. As a vertically integrated Insurtech, it takes planning and coordination across many teams to launch novel insurance products for our customers. As a Program Manager (PGM) at Vouch, you’ll have the unique opportunity to drive and implement foundational practices we will use for managing cross-functional programs. You will initiate, plan and execute cross-team programs critical to Vouch’s growth. This starts with helping teams identify what work they need to do to meet their objectives, then assisting those teams in executing their work and tracking progress. You will communicate with cross-functional stakeholders and executive leadership, flagging risks, trade-offs, and potential blockers early and often. Once projects are rolled out, you will own change management, ensuring adoption across the organization. Finally, by coaching peers and sharing your expertise, you will help everyone at Vouch improve their project management and delivery. This role will report to the Head of Program Management.
A successful candidate will have a solid track record of program and project management, demonstrated excellent leadership, and superior organizational and communication skills in leading teams and programs to deliver successful outcomes.
Job Duties:
• Drive, track and support the overall execution of high-impact, cross-functional programs. Create and manage project plans; monitor and review project progress and timelines; adjust schedules and plans as needed; ensure on-time and on-budget delivery of projects where possible
• Lead through influence without authority; identify opportunities for faster, more effective delivery, facilitate and influence participants and stakeholders accordingly
• Establish and maintain trusted relationships with cross-functional stakeholders by providing support where needed to allow them and their teams to execute more effectively
• Create and own a clear communication with stakeholders, management, and peers to ensure clarity around outcomes, dependencies, and risks, to drive cross-functional understanding and alignment
• Work with the PMO team to set house views on the standards and tools to be used across Vouch
• Build strong risk and issue management processes and associated deliverables to track issue management and risk mitigation
About you:
• 7+ years of professional experience managing cross-functional, large-scale programs
• B.S./B.A. degree or equivalent practical experience
• Experience driving multiple, concurrent initiatives and a demonstrated ability to drive results
• Experience with change management and influencing without authority
• Ability to quickly adapt to a faster pace, shifting priorities, demands, and timelines through analytical and problem-solving capabilities
• Superb organization skills, with impeccable attention to detail
• An excellent communicator and influencer who can build rapport and work well with various groups and levels of the organization
• Ability to connect business goals to executional deliverables
Nice to have:
• Exposure to and passion for early-stage startups and/or high growth environments
• A background in insurance or other regulated categories
• Direct experience working with software engineering leadership, technical teams, and individual contributors
Vouch provides a number of benefits to help you bring your best self to work:
• Competitive compensation and equity packages
• Health, dental, and vision insurance
• Parental leave
• Flexible vacation time (Unlimited PTO)
• Wellness allowance ($80/month)
• Technology allowance ($100/month)
Salary Range:
The pay range for this role is: $145,000 to $160,000 per year.
Our salary ranges are based on paying competitively for our size and industry and are one part of our total compensation package that also includes benefits and other perks. We also include stock options in all compensation packages and believe all Vouch employees should have the opportunity to become owners in the company.
Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, location, and business need. The base pay range provided is subject to change and may be modified in the future.
Vouch believes in putting our people first and building a diverse team is at the front of everything that we do. We welcome people from different backgrounds, experiences, and perspectives. We are an equal opportunity employer and celebrate the diversity of our growing team.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruiting@vouch.us. #LI-Remote Show more details...
Insurance... sounds slow, old-fashioned, and unexciting. Exactly. Insurance is broken, and it's failing fast-moving, innovative startups...
Vouch is a new, technology-first insurance company backed with $160M in funding from world-class investors. Like Stripe for payments or Brex for credit cards, Vouch is creating the go-to business insurance for high-growth companies.
We're doing this by making insurance fast, responsive, and focused on our customers -high growth and innovative companies. Instead of printed PDF applications and week-long waits, Vouch is building new technology to solve real problems, writing policies that actually cover relevant startup scenarios, and designing simple experiences in an otherwise frustrating industry.
What does a work environment look like at Vouch?
Vouch is a Virtual First Workplace with SF, Chicago, and NYC office locations. This role can be based anywhere in the U.S. as long as you can work our Vouch core collaboration hours (8:30 am-2:30 pm Pacific Time.)
Program Management at Vouch
The Program Management Office (PMO) at Vouch is a centralized team within the Operations function. The PMO ensures teams are executing effectively against Vouch’s goals by facilitating planning, program management, and prioritization at all levels of the organization.
Role Responsibilities:
Building and delivering insurance is complex. As a vertically integrated Insurtech, it takes planning and coordination across many teams to launch novel insurance products for our customers. As a Program Manager (PGM) at Vouch, you’ll have the unique opportunity to drive and implement foundational practices we will use for managing cross-functional programs. You will initiate, plan and execute cross-team programs critical to Vouch’s growth. This starts with helping teams identify what work they need to do to meet their objectives, then assisting those teams in executing their work and tracking progress. You will communicate with cross-functional stakeholders and executive leadership, flagging risks, trade-offs, and potential blockers early and often. Once projects are rolled out, you will own change management, ensuring adoption across the organization. Finally, by coaching peers and sharing your expertise, you will help everyone at Vouch improve their project management and delivery. This role will report to the Head of Program Management.
A successful candidate will have a solid track record of program and project management, demonstrated excellent leadership, and superior organizational and communication skills in leading teams and programs to deliver successful outcomes.
Job Duties:
• Drive, track and support the overall execution of high-impact, cross-functional programs. Create and manage project plans; monitor and review project progress and timelines; adjust schedules and plans as needed; ensure on-time and on-budget delivery of projects where possible
• Lead through influence without authority; identify opportunities for faster, more effective delivery, facilitate and influence participants and stakeholders accordingly
• Establish and maintain trusted relationships with cross-functional stakeholders by providing support where needed to allow them and their teams to execute more effectively
• Create and own a clear communication with stakeholders, management, and peers to ensure clarity around outcomes, dependencies, and risks, to drive cross-functional understanding and alignment
• Work with the PMO team to set house views on the standards and tools to be used across Vouch
• Build strong risk and issue management processes and associated deliverables to track issue management and risk mitigation
About you:
• 7+ years of professional experience managing cross-functional, large-scale programs
• B.S./B.A. degree or equivalent practical experience
• Experience driving multiple, concurrent initiatives and a demonstrated ability to drive results
• Experience with change management and influencing without authority
• Ability to quickly adapt to a faster pace, shifting priorities, demands, and timelines through analytical and problem-solving capabilities
• Superb organization skills, with impeccable attention to detail
• An excellent communicator and influencer who can build rapport and work well with various groups and levels of the organization
• Ability to connect business goals to executional deliverables
Nice to have:
• Exposure to and passion for early-stage startups and/or high growth environments
• A background in insurance or other regulated categories
• Direct experience working with software engineering leadership, technical teams, and individual contributors
Vouch provides a number of benefits to help you bring your best self to work:
• Competitive compensation and equity packages
• Health, dental, and vision insurance
• Parental leave
• Flexible vacation time (Unlimited PTO)
• Wellness allowance ($80/month)
• Technology allowance ($100/month)
Salary Range:
The pay range for this role is: $145,000 to $160,000 per year.
Our salary ranges are based on paying competitively for our size and industry and are one part of our total compensation package that also includes benefits and other perks. We also include stock options in all compensation packages and believe all Vouch employees should have the opportunity to become owners in the company.
Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, location, and business need. The base pay range provided is subject to change and may be modified in the future.
Vouch believes in putting our people first and building a diverse team is at the front of everything that we do. We welcome people from different backgrounds, experiences, and perspectives. We are an equal opportunity employer and celebrate the diversity of our growing team.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruiting@vouch.us. #LI-Remote Show more details...
via Built In NYC
schedule_type: Full-timesalary: 80K–150K a yearwork_from_home: 1
The Mission:
At Enigma, we believe that the future of the small business economy runs on data. Enigma provides the most comprehensive data about the identity and financial health of nearly every small business in the country. Our customers use our unique product to make smarter credit-related decisions and to better serve their small business customers. We’re rapidly growing and looking for... talented individuals to help us change the landscape
The Mission:
At Enigma, we believe that the future of the small business economy runs on data. Enigma provides the most comprehensive data about the identity and financial health of nearly every small business in the country. Our customers use our unique product to make smarter credit-related decisions and to better serve their small business customers. We’re rapidly growing and looking for... talented individuals to help us change the landscape of small business financing.
We are looking to hire a content specialist who can transform ideas, key messages, and data into compelling pieces of content that speak to customers and prospects along each stage of the buyer’s journey.
The Role:
As a Content Specialist at Enigma, you’ll write content that educates and engages the market. You’ll work closely with the Content Lead to deliver content pieces aligned to our roadmap, which is built in partnership with Product and Demand Generation.
We are looking for someone who will:
• Write digital copy that drives conversion and pipeline growth for landing pages, blog posts, and emails
• Collaborate with Product and Demand Generation to develop SEO-friendly content that educates our buyers and accelerates our marketing and sales funnel
• Leverage Enigma’s rich data about small businesses to create insightful written content and data visualizations for our buyers, which may include proposing analyses for internal analysts to perform on Enigma’s data
• Repurpose core content into several pieces of content, across format types, tailored to different audiences
• Mine existing content and documentation for story material, e.g. sales calls, Slack threads, customer call notes, etc.
What makes this job interesting?
• Ownership: You will play a vital role in building out our library of engaging content across the buyer’s journey
• Impact: Content fuels our marketing campaigns and is central to Enigma’s go-to-market success. You will be a key driver of leads and brand awareness
• Data: Enigma has some of the most robust data in the world about the small business economy — and we’re just beginning to unlock its potential for storytelling
Our ideal candidate will:
• Bring 3-5 years of professional experience as a content marketer, content strategist, or B2B copywriter
• Have demonstrated experience and/or passion for creating compelling stories from data-driven insights
• Understand SEO best practices and how content fuels inbound marketing
• Thrive in a fast-paced environment
Bonus points if you:
• Have worked for data or fintech companies
About Us:
At Enigma, we’re building the single, most reliable source of data on businesses to power the future of financial services. By engineering better data from hundreds of public and third-party sources, we aim to tell the complete story of every business, so that companies of every size can access the financial services they need to grow and thrive. Our core values — generosity, curiosity, ingenuity, & drive — guide everything we do, from how we make our most important product decisions to how we work with and support one another on a daily basis. We’re a team of curious, driven individuals with diverse backgrounds and skills, but we’re all passionate about engineering deeper understanding through data—together. If this resonates, we would love to hear from you!
We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Salary Range: $80,000-$150,000
A note on salary ranges: we pride ourselves on paying competitively for our size and industry. Salary is one piece of a total Enigma compensation package that includes additional benefits and opportunities. All of our compensation packages include equity because we believe 100% of Enigma employees should have the option to purchase ownership in the company and benefit from the value we’re creating together Show more details...
At Enigma, we believe that the future of the small business economy runs on data. Enigma provides the most comprehensive data about the identity and financial health of nearly every small business in the country. Our customers use our unique product to make smarter credit-related decisions and to better serve their small business customers. We’re rapidly growing and looking for... talented individuals to help us change the landscape of small business financing.
We are looking to hire a content specialist who can transform ideas, key messages, and data into compelling pieces of content that speak to customers and prospects along each stage of the buyer’s journey.
The Role:
As a Content Specialist at Enigma, you’ll write content that educates and engages the market. You’ll work closely with the Content Lead to deliver content pieces aligned to our roadmap, which is built in partnership with Product and Demand Generation.
We are looking for someone who will:
• Write digital copy that drives conversion and pipeline growth for landing pages, blog posts, and emails
• Collaborate with Product and Demand Generation to develop SEO-friendly content that educates our buyers and accelerates our marketing and sales funnel
• Leverage Enigma’s rich data about small businesses to create insightful written content and data visualizations for our buyers, which may include proposing analyses for internal analysts to perform on Enigma’s data
• Repurpose core content into several pieces of content, across format types, tailored to different audiences
• Mine existing content and documentation for story material, e.g. sales calls, Slack threads, customer call notes, etc.
What makes this job interesting?
• Ownership: You will play a vital role in building out our library of engaging content across the buyer’s journey
• Impact: Content fuels our marketing campaigns and is central to Enigma’s go-to-market success. You will be a key driver of leads and brand awareness
• Data: Enigma has some of the most robust data in the world about the small business economy — and we’re just beginning to unlock its potential for storytelling
Our ideal candidate will:
• Bring 3-5 years of professional experience as a content marketer, content strategist, or B2B copywriter
• Have demonstrated experience and/or passion for creating compelling stories from data-driven insights
• Understand SEO best practices and how content fuels inbound marketing
• Thrive in a fast-paced environment
Bonus points if you:
• Have worked for data or fintech companies
About Us:
At Enigma, we’re building the single, most reliable source of data on businesses to power the future of financial services. By engineering better data from hundreds of public and third-party sources, we aim to tell the complete story of every business, so that companies of every size can access the financial services they need to grow and thrive. Our core values — generosity, curiosity, ingenuity, & drive — guide everything we do, from how we make our most important product decisions to how we work with and support one another on a daily basis. We’re a team of curious, driven individuals with diverse backgrounds and skills, but we’re all passionate about engineering deeper understanding through data—together. If this resonates, we would love to hear from you!
We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Salary Range: $80,000-$150,000
A note on salary ranges: we pride ourselves on paying competitively for our size and industry. Salary is one piece of a total Enigma compensation package that includes additional benefits and opportunities. All of our compensation packages include equity because we believe 100% of Enigma employees should have the option to purchase ownership in the company and benefit from the value we’re creating together Show more details...
via Built In NYC
posted_at: 27 days agoschedule_type: Full-time
Hi from Pumpkin!
Pumpkin is a pet care company on a mission to help make ‘the best pet care possible fur all’. We want to revolutionize pet healthcare by making it easier for families to provide their pets with the wellness and medical care they need throughout their lives. Launched by Zoetis (ZTS), a Fortune 500 company that’s the world’s largest animal health company, Pumpkin is an early-stage... startup with big dreams! As a pack, we share
Hi from Pumpkin!
Pumpkin is a pet care company on a mission to help make ‘the best pet care possible fur all’. We want to revolutionize pet healthcare by making it easier for families to provide their pets with the wellness and medical care they need throughout their lives. Launched by Zoetis (ZTS), a Fortune 500 company that’s the world’s largest animal health company, Pumpkin is an early-stage... startup with big dreams! As a pack, we share agility, guts, collaboration, and a relentless pursuit in creating a healthier, happier world for pets and their people.
We are seeking an exceptional and dynamic Operations Associate who loves animals and believes pets are important members of a family. In this role, you will be reporting to our Operations Manager and will support our growing customer service and direct-to-consumer operations, working across our internal teams and third-party vendors to ensure a smooth and frictionless customer experience.
This will be a hybrid position, with a requirement of 2 days a week in the New York City office.
What You'll Do:
• Process day-to-day insurance policy lifecycle administration tasks in a timely manner and work with our internal teams to ensure a smooth and frictionless customer experience.
• Perform data entry tasks in an accurate, diligent, and timely manner.
• Provides support on questions relating to underwriting support services functions, operational guidelines, and processing requirements.
• Understand process interdependencies and perform quality audit on accounts.
• Create, edit, and maintain process documents, presentations, files, spreadsheets, databases, and financial reports.
• Efficiently use and provide feedback on tools, resources, and processes to support a highly productive team environment.
What We're Looking For:
• Experience in a related business or operations role is required.
• Proficiency with productivity and task management tools like MS Office (Excel, Word) and G-Suite (Sheets, Docs, Slides)
• Experience working in a fast paced, data-driven and agile environment
• Excellent analytical and data management skills
• Strong project management, problem solving and execution capabilities
• Extremely detail oriented with excellent time management skills
• Self-starter, self-motivated, customer-service oriented individual, capable of working both independently and in a cross-functional team environment
• Strong written and verbal communication skills
Bonus Points:
• Prior experience with ticketing systems a plus.
• Experience in insurance or other regulated industry a plus.
• Ability to connect and build relationships with people at all levels of an organization.
Benefits and Perks:
• Comprehensive contributions to medical, dental and vision for colleagues and dependents.
• Generous PTO and Paid Holidays
• 401k with company match
• Pumpkin Insurance and preventative care for every pet in your family
• The opportunity to join a team where every team member has the autonomy and support they need to boss their role and make empowered decisions
• Pet Friendly Offices, Stocked Kitchens, Team Workouts, Team Outings and much more!
The compensation for this position ranges from $19- $25 (hourly). Compensation may vary outside the listed range, based on a number of factors including but not limited to location, qualifications, performance, skills and experience. The compensation range listed is just one component of Pumpkin’s total compensation package for employees. Total compensation packages, depending on the position, may also include incentive compensation, discretionary bonuses, and other short or long-term incentives. If hired, employees will be in an ‘at-will position’ and Pumpkin reserves the right to modify compensation (as well as any other discretionary payment or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.
Newly hired staff must be fully vaccinated by their start date. Applicants unable to comply with this policy due to an underlying medical condition or sincerely held religious belief may be eligible for an accommodation, unless such an accommodation would be unduly burdensome or present a direct threat to the applicant, our employees, or the members of our greater community.
Pumpkin is proud to be an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other characteristic protected by federal, state or local laws Show more details...
Pumpkin is a pet care company on a mission to help make ‘the best pet care possible fur all’. We want to revolutionize pet healthcare by making it easier for families to provide their pets with the wellness and medical care they need throughout their lives. Launched by Zoetis (ZTS), a Fortune 500 company that’s the world’s largest animal health company, Pumpkin is an early-stage... startup with big dreams! As a pack, we share agility, guts, collaboration, and a relentless pursuit in creating a healthier, happier world for pets and their people.
We are seeking an exceptional and dynamic Operations Associate who loves animals and believes pets are important members of a family. In this role, you will be reporting to our Operations Manager and will support our growing customer service and direct-to-consumer operations, working across our internal teams and third-party vendors to ensure a smooth and frictionless customer experience.
This will be a hybrid position, with a requirement of 2 days a week in the New York City office.
What You'll Do:
• Process day-to-day insurance policy lifecycle administration tasks in a timely manner and work with our internal teams to ensure a smooth and frictionless customer experience.
• Perform data entry tasks in an accurate, diligent, and timely manner.
• Provides support on questions relating to underwriting support services functions, operational guidelines, and processing requirements.
• Understand process interdependencies and perform quality audit on accounts.
• Create, edit, and maintain process documents, presentations, files, spreadsheets, databases, and financial reports.
• Efficiently use and provide feedback on tools, resources, and processes to support a highly productive team environment.
What We're Looking For:
• Experience in a related business or operations role is required.
• Proficiency with productivity and task management tools like MS Office (Excel, Word) and G-Suite (Sheets, Docs, Slides)
• Experience working in a fast paced, data-driven and agile environment
• Excellent analytical and data management skills
• Strong project management, problem solving and execution capabilities
• Extremely detail oriented with excellent time management skills
• Self-starter, self-motivated, customer-service oriented individual, capable of working both independently and in a cross-functional team environment
• Strong written and verbal communication skills
Bonus Points:
• Prior experience with ticketing systems a plus.
• Experience in insurance or other regulated industry a plus.
• Ability to connect and build relationships with people at all levels of an organization.
Benefits and Perks:
• Comprehensive contributions to medical, dental and vision for colleagues and dependents.
• Generous PTO and Paid Holidays
• 401k with company match
• Pumpkin Insurance and preventative care for every pet in your family
• The opportunity to join a team where every team member has the autonomy and support they need to boss their role and make empowered decisions
• Pet Friendly Offices, Stocked Kitchens, Team Workouts, Team Outings and much more!
The compensation for this position ranges from $19- $25 (hourly). Compensation may vary outside the listed range, based on a number of factors including but not limited to location, qualifications, performance, skills and experience. The compensation range listed is just one component of Pumpkin’s total compensation package for employees. Total compensation packages, depending on the position, may also include incentive compensation, discretionary bonuses, and other short or long-term incentives. If hired, employees will be in an ‘at-will position’ and Pumpkin reserves the right to modify compensation (as well as any other discretionary payment or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.
Newly hired staff must be fully vaccinated by their start date. Applicants unable to comply with this policy due to an underlying medical condition or sincerely held religious belief may be eligible for an accommodation, unless such an accommodation would be unduly burdensome or present a direct threat to the applicant, our employees, or the members of our greater community.
Pumpkin is proud to be an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other characteristic protected by federal, state or local laws Show more details...
via Built In NYC
posted_at: 6 days agoschedule_type: Full-timesalary: 230K–260K a year
About Howl
Howl is the creator platform for social commerce. We build tools for brands and creators to sell more products across every social platform, together...
In the last 10 years, the $20bn influencer ecommerce market has become a critical part of the retail industry. It has evolved into social commerce, a new $1.2 trillion market opportunity (link) requiring new tools, protocols, and technologies.
Howl enables creators and brands to run
About Howl
Howl is the creator platform for social commerce. We build tools for brands and creators to sell more products across every social platform, together...
In the last 10 years, the $20bn influencer ecommerce market has become a critical part of the retail industry. It has evolved into social commerce, a new $1.2 trillion market opportunity (link) requiring new tools, protocols, and technologies.
Howl enables creators and brands to run experiments on what products to talk about and how best to talk about them. Paired with data delivered at the speed of social, creator financing for products, and feedback loops delivered in a beautifully designed platform, Howl takes the guesswork out of selling products on social platforms.
Howl’s mission is to reduce barriers for creators and brands to build social commerce businesses. We are a remote-first company with a diverse team that reflects our vision. Our beta launched in mid 2022 and powers social commerce for creators and brands across beauty, gaming, home, fashion, and consumer electronics for both industry leaders like Best Buy, Samsung, Target and cult favorites like Cariuma, Kosas, and Youth to the People. We are a Series A company backed by investors including HighlandX and NEA.
For more information, visit www.planethowl.com.
About the role:
Howl is looking to bring on a Senior Director level PM to own strategy and execution for our creator platform's products and tools. In this role, you'll work cross-functionally to truly understand our customers needs that elevate Howl's position in the creator commerce space. Our users are dynamic, diverse and range in expertise across Saas marketplaces and monetization tools. The right candidate will be customer obsessed, and drive decision making through data and accompanied by logic and sound judgement for product led growth.
This role is extremely collaborative as you'll work along side our leadership time (inclusive of our CEO and CTO) engineering, product design, product marketing and customer facing teams in order to synthesize, drive alignment, and set the tone for product excellence and craftsmanship internally and externally.
What you'll accomplish:
• Develop a sound product led growth strategy for our creator platform and tools
• Lead a small team of PM's and indirectly manage sprint teams
• Set a high standard for craftsmanship and product excellence at Howl
• Contribute to and own elements of our product roadmap and company OKR's
• Introduce PLG frameworks and research/ data into decision making
• Launch new products that service our creators and enhance existing ones
You are the right fit if you:
• Have experience at a growth stage start up and are excited about being a hand on leader
• Enjoy collaboration, know how to synthesize information and align others to a strategy
• Have built consumer facing apps, ideally in the social or creator spaces
• Have marketplace experience (whether as a PM or another strategic role)
• Are tapped into the current product ecosystem and "in the know" of best practices for product development in the commerce content space
• Have substantial experience leading product strategy and driving smart execution of development cycle
• The desire to drive product excellence and set a new caliber for craftsmanship at a product led growth company
The base salary range for this role is $230,000/yr - $260,000/yr USD.
At Howl, we offer a competitive compensation package inclusive of base salary, incentive pay and stock options. Incentive awards are allocated based on individual performance. Certain roles also have the opportunity to earn sales incentives based on revenue, depending on the terms of the plan and the employee’s role.
Howl is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status Show more details...
Howl is the creator platform for social commerce. We build tools for brands and creators to sell more products across every social platform, together...
In the last 10 years, the $20bn influencer ecommerce market has become a critical part of the retail industry. It has evolved into social commerce, a new $1.2 trillion market opportunity (link) requiring new tools, protocols, and technologies.
Howl enables creators and brands to run experiments on what products to talk about and how best to talk about them. Paired with data delivered at the speed of social, creator financing for products, and feedback loops delivered in a beautifully designed platform, Howl takes the guesswork out of selling products on social platforms.
Howl’s mission is to reduce barriers for creators and brands to build social commerce businesses. We are a remote-first company with a diverse team that reflects our vision. Our beta launched in mid 2022 and powers social commerce for creators and brands across beauty, gaming, home, fashion, and consumer electronics for both industry leaders like Best Buy, Samsung, Target and cult favorites like Cariuma, Kosas, and Youth to the People. We are a Series A company backed by investors including HighlandX and NEA.
For more information, visit www.planethowl.com.
About the role:
Howl is looking to bring on a Senior Director level PM to own strategy and execution for our creator platform's products and tools. In this role, you'll work cross-functionally to truly understand our customers needs that elevate Howl's position in the creator commerce space. Our users are dynamic, diverse and range in expertise across Saas marketplaces and monetization tools. The right candidate will be customer obsessed, and drive decision making through data and accompanied by logic and sound judgement for product led growth.
This role is extremely collaborative as you'll work along side our leadership time (inclusive of our CEO and CTO) engineering, product design, product marketing and customer facing teams in order to synthesize, drive alignment, and set the tone for product excellence and craftsmanship internally and externally.
What you'll accomplish:
• Develop a sound product led growth strategy for our creator platform and tools
• Lead a small team of PM's and indirectly manage sprint teams
• Set a high standard for craftsmanship and product excellence at Howl
• Contribute to and own elements of our product roadmap and company OKR's
• Introduce PLG frameworks and research/ data into decision making
• Launch new products that service our creators and enhance existing ones
You are the right fit if you:
• Have experience at a growth stage start up and are excited about being a hand on leader
• Enjoy collaboration, know how to synthesize information and align others to a strategy
• Have built consumer facing apps, ideally in the social or creator spaces
• Have marketplace experience (whether as a PM or another strategic role)
• Are tapped into the current product ecosystem and "in the know" of best practices for product development in the commerce content space
• Have substantial experience leading product strategy and driving smart execution of development cycle
• The desire to drive product excellence and set a new caliber for craftsmanship at a product led growth company
The base salary range for this role is $230,000/yr - $260,000/yr USD.
At Howl, we offer a competitive compensation package inclusive of base salary, incentive pay and stock options. Incentive awards are allocated based on individual performance. Certain roles also have the opportunity to earn sales incentives based on revenue, depending on the terms of the plan and the employee’s role.
Howl is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status Show more details...
via Built In NYC
schedule_type: Full-time
Pursuit is a social impact organization consisting of a 501c3 non-profit and a Public Benefit Corporation, focused on creating economic transformation for high-need, high-potential adults through technology. We are a mission-driven organization that goes beyond technical instruction to offer coaching, career development, and employer partnerships that help our Fellows secure high-paying software... engineering jobs and thrive in their new careers.
We
Pursuit is a social impact organization consisting of a 501c3 non-profit and a Public Benefit Corporation, focused on creating economic transformation for high-need, high-potential adults through technology. We are a mission-driven organization that goes beyond technical instruction to offer coaching, career development, and employer partnerships that help our Fellows secure high-paying software... engineering jobs and thrive in their new careers.
We are One Big Team
The passionate and collaborative team at Pursuit gives its all to achieve our mission. And it’s not just staff. We work with employer partners that love hiring our Fellows because they are so well prepared, ranging from big financial firms to scrappy startups, and everything in between. We also activate and engage hundreds of volunteers that come from all areas of the tech industry. These experts and professionals help keep our curriculum fresh and our standards for achievement high by participating in our admissions process, as well as program-specific activities such as interview training, DemoDays, Hackathons, and Capstone projects.
About the Role
Pursuit is seeking an Account Director to drive the relationship, revenue, and success of key corporate partnerships. In particular, the Account Director will be directly responsible for revenue from Pursuit Commit, our extensive service offering for corporate partners that equips them to hire, retain, and promote Pursuit graduates over three years.
This is an ideal opportunity for an entrepreneurial and creative individual with great relationship-building skills to work with our best-in-class partners on closing the prosperity gap and increasing diversity and inclusion in the tech sector.
As an Account Director you will:
• Own relationships and success of key strategic Pursuit accounts, including comprehensive client stakeholder management
• Deliver resale and upsell for major accounts; identify new sales opportunities for existing accounts
• Own the account management function, build out processes and team responsible for client success
• Work cross-functionally with stakeholders at multiple levels at account companies to create buy-in and alignment,
• Create and deliver partnership alignment structures such as joint steering committees, troubleshooting sessions, and partnership features
• Work cross-functionally within Pursuit to ensure program/product delivery toward high company client satisfaction
• Deliver reporting and analysis of success, as well as recommendations for partnership building
To be considered for the Account Director position you should have:
• At least 5-7 years experience in a partnership development or strategic partnerships role; corporate experience preferred
• Ability to navigate complex client corporate structures, including identifying and engaging key stakeholders
• Interest in technology and industry fluency
• Ability to navigate ambiguous situations and to drive to clarity, with a mindset of building repeatable processes for the future
• Ability to quickly synthesize complex ideas, align them with business priorities, and devise actionable strategies to accomplish goals
• Demonstrated experience in meeting and exceeding ambitious targets, along with proficiency with all steps of the sales cycle (from closing deals through securing renewals and upsells)
• Excellent written and verbal communication skills; excellent presentation skills
• Experience working to deliver across cross-functional teams
Where you’ll work:
• Hybrid/Long Island City, NY
• Staff will be working on site in our Long Island City Office 2 days/week beginning in March 2023.
Pursuit Values Diversity
Our team has a wide range of backgrounds and experiences, and we value the richness that diversity brings to our organization. We welcome new perspectives and affirm that all employment decisions are made without regard to race, color, ancestry, religion, national origin, age, familial or marital status, sex, sexual orientation, pregnancy, gender identity or expression, disability, genetic information, veteran status, or any other classification protected by federal, state, or local law. Pursuit is an equal opportunity employer Show more details...
We are One Big Team
The passionate and collaborative team at Pursuit gives its all to achieve our mission. And it’s not just staff. We work with employer partners that love hiring our Fellows because they are so well prepared, ranging from big financial firms to scrappy startups, and everything in between. We also activate and engage hundreds of volunteers that come from all areas of the tech industry. These experts and professionals help keep our curriculum fresh and our standards for achievement high by participating in our admissions process, as well as program-specific activities such as interview training, DemoDays, Hackathons, and Capstone projects.
About the Role
Pursuit is seeking an Account Director to drive the relationship, revenue, and success of key corporate partnerships. In particular, the Account Director will be directly responsible for revenue from Pursuit Commit, our extensive service offering for corporate partners that equips them to hire, retain, and promote Pursuit graduates over three years.
This is an ideal opportunity for an entrepreneurial and creative individual with great relationship-building skills to work with our best-in-class partners on closing the prosperity gap and increasing diversity and inclusion in the tech sector.
As an Account Director you will:
• Own relationships and success of key strategic Pursuit accounts, including comprehensive client stakeholder management
• Deliver resale and upsell for major accounts; identify new sales opportunities for existing accounts
• Own the account management function, build out processes and team responsible for client success
• Work cross-functionally with stakeholders at multiple levels at account companies to create buy-in and alignment,
• Create and deliver partnership alignment structures such as joint steering committees, troubleshooting sessions, and partnership features
• Work cross-functionally within Pursuit to ensure program/product delivery toward high company client satisfaction
• Deliver reporting and analysis of success, as well as recommendations for partnership building
To be considered for the Account Director position you should have:
• At least 5-7 years experience in a partnership development or strategic partnerships role; corporate experience preferred
• Ability to navigate complex client corporate structures, including identifying and engaging key stakeholders
• Interest in technology and industry fluency
• Ability to navigate ambiguous situations and to drive to clarity, with a mindset of building repeatable processes for the future
• Ability to quickly synthesize complex ideas, align them with business priorities, and devise actionable strategies to accomplish goals
• Demonstrated experience in meeting and exceeding ambitious targets, along with proficiency with all steps of the sales cycle (from closing deals through securing renewals and upsells)
• Excellent written and verbal communication skills; excellent presentation skills
• Experience working to deliver across cross-functional teams
Where you’ll work:
• Hybrid/Long Island City, NY
• Staff will be working on site in our Long Island City Office 2 days/week beginning in March 2023.
Pursuit Values Diversity
Our team has a wide range of backgrounds and experiences, and we value the richness that diversity brings to our organization. We welcome new perspectives and affirm that all employment decisions are made without regard to race, color, ancestry, religion, national origin, age, familial or marital status, sex, sexual orientation, pregnancy, gender identity or expression, disability, genetic information, veteran status, or any other classification protected by federal, state, or local law. Pursuit is an equal opportunity employer Show more details...
via Built In NYC
posted_at: 1 day agoschedule_type: Full-timesalary: 100K–130K a yearwork_from_home: 1
Angi® is transforming the home services industry, creating an environment for homeowners, service professionals and employees to feel right at “home.” For most home maintenance needs, our platform makes it easier than ever to find a qualified service professional for indoor and outdoor jobs, home renovations (or anything in between!). We are on a mission to become the home for everything home by... helping small businesses thrive and providing
Angi® is transforming the home services industry, creating an environment for homeowners, service professionals and employees to feel right at “home.” For most home maintenance needs, our platform makes it easier than ever to find a qualified service professional for indoor and outdoor jobs, home renovations (or anything in between!). We are on a mission to become the home for everything home by... helping small businesses thrive and providing solutions to financing and booking home jobs with just a few clicks.
Over the last 25 years we have opened our doors to a network of over 200K service professionals and helped over 150 million homeowners love where they live. We believe home is the most important place on earth and are embarking on a journey to redefine how people care for their homes. Angi is an amazing place to build your dream career, join us—we cannot wait to welcome you home!
Angi seeks a Partnerships Manager to join our Partnerships Team. This role will lay a solid foundation for our partners and the relationship management team, ensuring their mutual success.
The Partnerships Manager will be responsible for planning and overseeing initiatives that result in retaining existing valuable partnerships and further growing their revenue. This individual is passionate about coaching and working collaboratively across teams and has a track record of increasing and maintaining employee retention while optimizing team performance. The Manager will be tasked with assessing team performance, working alongside people leaders to develop achievable goals, and implementing processes that improve organizational effectiveness and build a sustainable competitive advantage.
The Team:
The Partnerships team is responsible for growing, retaining, and managing relationships that secure millions of dollars in revenue each year and play a pivotal role in the company's growth.
You will report to the Director of Partnerships and collaborate closely with them and other cross-functional leaders to craft and implement strategies and best practices while holding the team accountable to high standards of performance and professionalism.
Essential Functions:
• Manage a team to deliver on quarterly revenue growth goals
• Support the development of long-term organizational strategy
• Align department goals, processes, and resource allocation with the organizational strategy
• Assess market trends and competitors
• Meet with direct reports regularly to provide frequent guidance and coaching, identify opportunities and optimize their portfolio
• Support leadership initiatives, drive revenue growth, and source new business within existing partner portfolios
• Develop and maintain a forward-looking view of performance and establish a process for understanding and communicating future risks and opportunities
• Collaborate with your leadership team on coaching initiatives and best practices to continuously strengthen your team
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Champion business best practices to execute and achieve desired results from strategic initiatives
• Effectively communicate with management partner risks and opportunities and team performance and training needs
• Create ownership and urgency for intelligent action
• Ensure optimal performance by crafting processes to be efficient and consistent across the organization, building a culture of accountability to deliver high-quality work, and passionately advocate for ways to maximize value from the portfolio of partner and vendor relationships
Desired Skill and Qualifications:
• Bachelor’s degree preferred
• You have 5+ years of relevant experience
• Track record of maintaining a multi million dollar book of business and success in negotiating and executing contracts
• Strong data analytic skills; experience with Looker is a plus
• Demonstrated ability to envision, plan, develop and deploy strategies that meet company objectives and solve business challenges
• Proven success working and managing in a fast-paced, high-growth, remote environment
• Excellent written and verbal communication skills
• Ability to manage assessment and prioritization of strategic initiatives
• Develop benchmarking metrics and implement reporting to measure team performance
• Drive the timely and accurate completion of multiple projects occurring simultaneously
• Excellent interpersonal skills, with the ability to collaborate effectively with management and cross-functional teams
• Outstanding research and analytical skills
• Proficiency in coaching team members on best practices and other topics related to business acumen
Compensation:
• Range $100,000 - $130,000/yr (base plus bonus)
• Medical, dental & vision coverage (including options 100% subsidized by Angi!)
• Retirement plan with company match (401K) through Charles Schwab
• Company Equity Program
• Company match of personal charitable contributions up to $15,000 per year
• Generous PTO including sick, personal, vacation, volunteer time and 9 paid holidays
Why Angi?
At Angi, we are all about talent and enjoying the journey. We believe there is strength in diversity and actively encourage our teammates to disagree as individuals in the service of delivering as a team. We're on the path to become the home for everything home, and in order to do that we need dedicated people who always strive to be better today than wait to be perfect tomorrow. Our customers are at the heart of everything that we do, and we're looking for professionals to communicate our mission persuasively and effectively. This is a remote position; therefore, it is imperative that all applicants be able to work independently in an environment free from distraction and manage their time accordingly.
Angi Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training Show more details...
Over the last 25 years we have opened our doors to a network of over 200K service professionals and helped over 150 million homeowners love where they live. We believe home is the most important place on earth and are embarking on a journey to redefine how people care for their homes. Angi is an amazing place to build your dream career, join us—we cannot wait to welcome you home!
Angi seeks a Partnerships Manager to join our Partnerships Team. This role will lay a solid foundation for our partners and the relationship management team, ensuring their mutual success.
The Partnerships Manager will be responsible for planning and overseeing initiatives that result in retaining existing valuable partnerships and further growing their revenue. This individual is passionate about coaching and working collaboratively across teams and has a track record of increasing and maintaining employee retention while optimizing team performance. The Manager will be tasked with assessing team performance, working alongside people leaders to develop achievable goals, and implementing processes that improve organizational effectiveness and build a sustainable competitive advantage.
The Team:
The Partnerships team is responsible for growing, retaining, and managing relationships that secure millions of dollars in revenue each year and play a pivotal role in the company's growth.
You will report to the Director of Partnerships and collaborate closely with them and other cross-functional leaders to craft and implement strategies and best practices while holding the team accountable to high standards of performance and professionalism.
Essential Functions:
• Manage a team to deliver on quarterly revenue growth goals
• Support the development of long-term organizational strategy
• Align department goals, processes, and resource allocation with the organizational strategy
• Assess market trends and competitors
• Meet with direct reports regularly to provide frequent guidance and coaching, identify opportunities and optimize their portfolio
• Support leadership initiatives, drive revenue growth, and source new business within existing partner portfolios
• Develop and maintain a forward-looking view of performance and establish a process for understanding and communicating future risks and opportunities
• Collaborate with your leadership team on coaching initiatives and best practices to continuously strengthen your team
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Champion business best practices to execute and achieve desired results from strategic initiatives
• Effectively communicate with management partner risks and opportunities and team performance and training needs
• Create ownership and urgency for intelligent action
• Ensure optimal performance by crafting processes to be efficient and consistent across the organization, building a culture of accountability to deliver high-quality work, and passionately advocate for ways to maximize value from the portfolio of partner and vendor relationships
Desired Skill and Qualifications:
• Bachelor’s degree preferred
• You have 5+ years of relevant experience
• Track record of maintaining a multi million dollar book of business and success in negotiating and executing contracts
• Strong data analytic skills; experience with Looker is a plus
• Demonstrated ability to envision, plan, develop and deploy strategies that meet company objectives and solve business challenges
• Proven success working and managing in a fast-paced, high-growth, remote environment
• Excellent written and verbal communication skills
• Ability to manage assessment and prioritization of strategic initiatives
• Develop benchmarking metrics and implement reporting to measure team performance
• Drive the timely and accurate completion of multiple projects occurring simultaneously
• Excellent interpersonal skills, with the ability to collaborate effectively with management and cross-functional teams
• Outstanding research and analytical skills
• Proficiency in coaching team members on best practices and other topics related to business acumen
Compensation:
• Range $100,000 - $130,000/yr (base plus bonus)
• Medical, dental & vision coverage (including options 100% subsidized by Angi!)
• Retirement plan with company match (401K) through Charles Schwab
• Company Equity Program
• Company match of personal charitable contributions up to $15,000 per year
• Generous PTO including sick, personal, vacation, volunteer time and 9 paid holidays
Why Angi?
At Angi, we are all about talent and enjoying the journey. We believe there is strength in diversity and actively encourage our teammates to disagree as individuals in the service of delivering as a team. We're on the path to become the home for everything home, and in order to do that we need dedicated people who always strive to be better today than wait to be perfect tomorrow. Our customers are at the heart of everything that we do, and we're looking for professionals to communicate our mission persuasively and effectively. This is a remote position; therefore, it is imperative that all applicants be able to work independently in an environment free from distraction and manage their time accordingly.
Angi Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training Show more details...
via Built In NYC
posted_at: 1 day agoschedule_type: Full-timesalary: 80K–100K a year
iCapital is powering the world’s alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, and banks evaluate and recommend bespoke public and private market strategies for their high-net-worth clients. iCapital services approximately $152 billion in global client assets invested in 1,223 funds, as of January... 2023.
iCapital has been named to the Forbes Fintech
iCapital is powering the world’s alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, and banks evaluate and recommend bespoke public and private market strategies for their high-net-worth clients. iCapital services approximately $152 billion in global client assets invested in 1,223 funds, as of January... 2023.
iCapital has been named to the Forbes Fintech 50 for five consecutive years (2018 – 2022); a back-to-back selection by Forbes to its list of Best Startup Employers; and a two-time winner of MMI/Barron’s Solutions Provider award (See link below).
About the Role
iCapital is looking to hire an Office Manager for our New York City Headquarters which seats more than 450 employees. This role will manage the Facilities team currently made up of 5 people (and growing). The Facilities team plays an integral role in creating a welcoming and fulfilling place for iCapital employees to work.
A successful candidate is hospitality and customer service-driven and understands their impact in supporting a vibrant and productive office culture. This position will be responsible for leading the smooth operation of five floors, with 140,000 square feet of office space. This role will support the team with bringing the NYC office to life by overseeing and coordinating daily operations, office expansion, and supporting employee experience initiatives. This role reports directly to the Vice President of Workplace.
Responsibilities
Office Operations and Management:
• Oversee facility and manage escalations; ensuring all aspects of the office are functioning properly.
• Achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and ensuring accountability for operating expenses.
• Negotiate with vendors, submits invoices, creates office expense reports, manages vendor payments system.
• Own and maintain positive and productive relationships with property management and third-party vendors (HVAC, food, and beverage, etc.).
• Submit and maintain up-to-date COIs for all vendors.
• Provide a safe working environment by upholding safety and security procedures across the Facilities team and collaborate with Risk Management team.
• Facilitate desk moves.
• Contribute to team effort by accomplishing all related special projects, as requested.
Employee Experience:
• Take ownership of providing quick and hospitable service to employee requests and issues.
• Comfortable utilizing Fresh Service or related ticketing platform. Define measures of success for ticket resolution.
• Curate monthly employee events and collaborate with HR, Events, Marketing, and DE&I teams, when needed, to execute successful events.
• Direct and support team with facilitation of internal and external meetings.
• Think creatively; always proactively look for ways to enhance the day-to-day employee experience while effectively managing costs.
• Coordinate with recruiting on onboarding and offboarding including desk assignments, outreach, new hire welcome tour, and delivery of swag.
Team Management:
• Lead a growing Facilities team (anticipated to grow to a team of 8) to execute on Workplace goals and initiatives.
• Assist with recruiting process and interviewing candidates.
• Support direct reports with consistent one-on-ones and coaching sessions. Provides regular feedback.
• Onboard and train new employees; equips with tools necessary to be successful in their roles.
• Manage employee schedules and delegate assignments. Support individual strengths and interests while ensuring maximum productivity.
Qualifications
• Commit to an in-office 8:00 am – 5:00 pm schedule from Monday-Friday (at times, you may need to stay late or come in early)
• 7+ years’ experience in customer experience, hospitality, building operations, administrative, events management, or related experience. Direct office management experience a plus
• 2+ years of people management experience
• Experience working cross-functionally to achieve team goals
• Excellent computer skills, including a high degree of proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
• Knowledge of OfficeSpace workplace management system a plus
• Knowledge of Expensify and Coupa or similar expense platforms a plus
• Passionate about creating an enjoyable day-to-day office experience for the team
• Present a professional appearance on a daily basis
• Personable and able to communicate across all levels of an organization, both in written communication and in-person interactions
• High energy and passionate
• Takes Initiative and is creative in developing new procedures
• “Can do” attitude, hands-on, problem solver with a solid work ethic
• Organized and detailed oriented and able to see the big picture
• Intelligent and quick learner, high level of integrity, self-confident and clear thinker
Benefits
The base salary range for this role is $80,000 to $100,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).
We believe the best ideas and innovation happen when we are together and prioritize office-first four days a week. Most employees have the option to work remotely one day a week while some positions will be designated in-office jobs, based on their function.
For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics Show more details...
iCapital has been named to the Forbes Fintech 50 for five consecutive years (2018 – 2022); a back-to-back selection by Forbes to its list of Best Startup Employers; and a two-time winner of MMI/Barron’s Solutions Provider award (See link below).
About the Role
iCapital is looking to hire an Office Manager for our New York City Headquarters which seats more than 450 employees. This role will manage the Facilities team currently made up of 5 people (and growing). The Facilities team plays an integral role in creating a welcoming and fulfilling place for iCapital employees to work.
A successful candidate is hospitality and customer service-driven and understands their impact in supporting a vibrant and productive office culture. This position will be responsible for leading the smooth operation of five floors, with 140,000 square feet of office space. This role will support the team with bringing the NYC office to life by overseeing and coordinating daily operations, office expansion, and supporting employee experience initiatives. This role reports directly to the Vice President of Workplace.
Responsibilities
Office Operations and Management:
• Oversee facility and manage escalations; ensuring all aspects of the office are functioning properly.
• Achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and ensuring accountability for operating expenses.
• Negotiate with vendors, submits invoices, creates office expense reports, manages vendor payments system.
• Own and maintain positive and productive relationships with property management and third-party vendors (HVAC, food, and beverage, etc.).
• Submit and maintain up-to-date COIs for all vendors.
• Provide a safe working environment by upholding safety and security procedures across the Facilities team and collaborate with Risk Management team.
• Facilitate desk moves.
• Contribute to team effort by accomplishing all related special projects, as requested.
Employee Experience:
• Take ownership of providing quick and hospitable service to employee requests and issues.
• Comfortable utilizing Fresh Service or related ticketing platform. Define measures of success for ticket resolution.
• Curate monthly employee events and collaborate with HR, Events, Marketing, and DE&I teams, when needed, to execute successful events.
• Direct and support team with facilitation of internal and external meetings.
• Think creatively; always proactively look for ways to enhance the day-to-day employee experience while effectively managing costs.
• Coordinate with recruiting on onboarding and offboarding including desk assignments, outreach, new hire welcome tour, and delivery of swag.
Team Management:
• Lead a growing Facilities team (anticipated to grow to a team of 8) to execute on Workplace goals and initiatives.
• Assist with recruiting process and interviewing candidates.
• Support direct reports with consistent one-on-ones and coaching sessions. Provides regular feedback.
• Onboard and train new employees; equips with tools necessary to be successful in their roles.
• Manage employee schedules and delegate assignments. Support individual strengths and interests while ensuring maximum productivity.
Qualifications
• Commit to an in-office 8:00 am – 5:00 pm schedule from Monday-Friday (at times, you may need to stay late or come in early)
• 7+ years’ experience in customer experience, hospitality, building operations, administrative, events management, or related experience. Direct office management experience a plus
• 2+ years of people management experience
• Experience working cross-functionally to achieve team goals
• Excellent computer skills, including a high degree of proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
• Knowledge of OfficeSpace workplace management system a plus
• Knowledge of Expensify and Coupa or similar expense platforms a plus
• Passionate about creating an enjoyable day-to-day office experience for the team
• Present a professional appearance on a daily basis
• Personable and able to communicate across all levels of an organization, both in written communication and in-person interactions
• High energy and passionate
• Takes Initiative and is creative in developing new procedures
• “Can do” attitude, hands-on, problem solver with a solid work ethic
• Organized and detailed oriented and able to see the big picture
• Intelligent and quick learner, high level of integrity, self-confident and clear thinker
Benefits
The base salary range for this role is $80,000 to $100,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).
We believe the best ideas and innovation happen when we are together and prioritize office-first four days a week. Most employees have the option to work remotely one day a week while some positions will be designated in-office jobs, based on their function.
For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics Show more details...
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