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carnivalcorp
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EncryptedSite is Encrypted
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CountryHosted in United States
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CityMiami, Florida
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Latitude\Longitude25.8588 / -80.3839 Google Map
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Traffic rank#75,808 Site Rank
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Site age27 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
Traffic rank
#75,808
#75,808
Site age
27 yrs
27 yrs
Location
United States
United States
Popular Questions for carnivalcorp
Newest job postings for carnivalcorp
via Carnival Cruise Line
posted_at: 2 days agoschedule_type: Full-time
Job Description
We are seeking Personal Vacation Planners (PVP) Remote, to join our Contact Center at Carnival Cruise Line on Monday, August 07, 2023...
The role of a PVP will be to sell cruises and related products by making outbound telephone calls to potential customers. Build rapport with customers to identify travel needs and to increase business leads. Manage CRM (Customer Relationship Management) system, create follow-up appointments and
Job Description
We are seeking Personal Vacation Planners (PVP) Remote, to join our Contact Center at Carnival Cruise Line on Monday, August 07, 2023...
The role of a PVP will be to sell cruises and related products by making outbound telephone calls to potential customers. Build rapport with customers to identify travel needs and to increase business leads. Manage CRM (Customer Relationship Management) system, create follow-up appointments and convert leads into cruise reservations. Customer centric with a focus on relationship building to foster repeat business and referral generation. Work independently in achieving monthly sales and productivity targets.
ESSENTIAL FUNCTIONS:
• Excellent attendance and punctuality is an essential function of the job.
• Promote cruise sales by initiating telephone calls, acting on leads and/or prospects. Present cruise products and make travel recommendations.
• Establish and maintain customer relationships by delivering excellent customer service, meeting customer needs and expectations to meet/exceed sales goals.
• Maintain customer contact database of new and existing accounts in order to close sales.
• Participate in mandatory trainings and meetings to stay current with knowledge of products in order to present cruise product features, benefits and pricing.
• Perform other job-related functions as assigned.
• Must have the ability to perform the essential functions of the job with or without reasonable accommodation.
QUALIFICATIONS, KNOWLEDGE, SKILLS & ABILITIES:
• High School Diploma or GED
• Inside / outside field 1 year sales experience with proven sales success.
• Experience developing new business and new accounts with a customer service background.
• Proficient in Microsoft Office Suite.
• Results and goal-oriented sales professional with excellent verbal and written communication skills sufficient to successfully communicate with customers via telephone.
• Superior prospecting, presentation and closing skills.
• Comfort working in an environment requiring achievement of monthly sales targets and goals.
• Effective time management, organization and multi-tasking skills.
• Ability to maintain strong working knowledge of cruise products.
• Good problem-solving skills.
• Ability to work independently and maintain individual lead database.
• Excellent interpersonal skills.
OTHER:
• Shifts:
• This is a 'remote' position.
• The training class runs for four (4) consecutive weeks:
• Monday through Friday 09:00 AM - 06:00 PM (EST)
• Once you've graduated from the training, your schedule will be:
• Monday through Thursday, 10:00 AM - 07:00 PM (EST), and Fridays 09:00 AM - 06:00 PM (EST).
• Since this is an incentive-driven position, when business needs dictate, PVPs may be required to work the last Saturday of a month.
• Salary:
• The starting hourly pay rate for this role is $15/hour for the first 5 pay periods. For pay periods 6 through 10, the rate is $11/hour plus participation in the sales incentive program. From the 11th pay period onward, the annual base salary will be $16,500 with continued participation in the sales incentive program. The sales incentive program is tiered and includes a 6-month incentive guarantee. Average annual earning for this role is $65,000 - $70,000 with high performers earning $100,000+.
• Deadline to Submit, etc.:
• FOR ALL APPLICANTS: Please upload your updated resume (PDF Version) with the information below, without you uploading a resume and completing the application you will not be able to be considered.
• Resume should include; Computer skills, Education, Sales exp. Months/Years to Work Experience.
• In profile, enter your residence (mailing address) information.
• Once you submit your completed application, you will be prompt to complete a HireVue video in order to move to the next step in the interviewing process.
• FOR 'INTERNAL' CANDIDATES ONLY: Follow the instructions mentioned above as well as there cannot be on a verbal, written or final warning in place. All applicants must advise their Coach/Manager of their interest in applying for the role.
ETHICS & COMPLIANCE:
In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.
About Us
In addition to other duties/functions,this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speakup when they see misconduct orhave concerns.
CarnivalCruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do! Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters!
Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin,religion, sexual orientation, age,marital status, mental, physical orsensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf Show more details...
We are seeking Personal Vacation Planners (PVP) Remote, to join our Contact Center at Carnival Cruise Line on Monday, August 07, 2023...
The role of a PVP will be to sell cruises and related products by making outbound telephone calls to potential customers. Build rapport with customers to identify travel needs and to increase business leads. Manage CRM (Customer Relationship Management) system, create follow-up appointments and convert leads into cruise reservations. Customer centric with a focus on relationship building to foster repeat business and referral generation. Work independently in achieving monthly sales and productivity targets.
ESSENTIAL FUNCTIONS:
• Excellent attendance and punctuality is an essential function of the job.
• Promote cruise sales by initiating telephone calls, acting on leads and/or prospects. Present cruise products and make travel recommendations.
• Establish and maintain customer relationships by delivering excellent customer service, meeting customer needs and expectations to meet/exceed sales goals.
• Maintain customer contact database of new and existing accounts in order to close sales.
• Participate in mandatory trainings and meetings to stay current with knowledge of products in order to present cruise product features, benefits and pricing.
• Perform other job-related functions as assigned.
• Must have the ability to perform the essential functions of the job with or without reasonable accommodation.
QUALIFICATIONS, KNOWLEDGE, SKILLS & ABILITIES:
• High School Diploma or GED
• Inside / outside field 1 year sales experience with proven sales success.
• Experience developing new business and new accounts with a customer service background.
• Proficient in Microsoft Office Suite.
• Results and goal-oriented sales professional with excellent verbal and written communication skills sufficient to successfully communicate with customers via telephone.
• Superior prospecting, presentation and closing skills.
• Comfort working in an environment requiring achievement of monthly sales targets and goals.
• Effective time management, organization and multi-tasking skills.
• Ability to maintain strong working knowledge of cruise products.
• Good problem-solving skills.
• Ability to work independently and maintain individual lead database.
• Excellent interpersonal skills.
OTHER:
• Shifts:
• This is a 'remote' position.
• The training class runs for four (4) consecutive weeks:
• Monday through Friday 09:00 AM - 06:00 PM (EST)
• Once you've graduated from the training, your schedule will be:
• Monday through Thursday, 10:00 AM - 07:00 PM (EST), and Fridays 09:00 AM - 06:00 PM (EST).
• Since this is an incentive-driven position, when business needs dictate, PVPs may be required to work the last Saturday of a month.
• Salary:
• The starting hourly pay rate for this role is $15/hour for the first 5 pay periods. For pay periods 6 through 10, the rate is $11/hour plus participation in the sales incentive program. From the 11th pay period onward, the annual base salary will be $16,500 with continued participation in the sales incentive program. The sales incentive program is tiered and includes a 6-month incentive guarantee. Average annual earning for this role is $65,000 - $70,000 with high performers earning $100,000+.
• Deadline to Submit, etc.:
• FOR ALL APPLICANTS: Please upload your updated resume (PDF Version) with the information below, without you uploading a resume and completing the application you will not be able to be considered.
• Resume should include; Computer skills, Education, Sales exp. Months/Years to Work Experience.
• In profile, enter your residence (mailing address) information.
• Once you submit your completed application, you will be prompt to complete a HireVue video in order to move to the next step in the interviewing process.
• FOR 'INTERNAL' CANDIDATES ONLY: Follow the instructions mentioned above as well as there cannot be on a verbal, written or final warning in place. All applicants must advise their Coach/Manager of their interest in applying for the role.
ETHICS & COMPLIANCE:
In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.
About Us
In addition to other duties/functions,this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speakup when they see misconduct orhave concerns.
CarnivalCruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do! Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters!
Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin,religion, sexual orientation, age,marital status, mental, physical orsensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf Show more details...
via Carnival Cruise Line
posted_at: 10 days agoschedule_type: Full-time
Job Description
This position requires the incoming person to be living in Canada specifically in or near Vancouver. Pay will be in CAD. Design and implement strategies to educate and advise travel agents with the goal of increasing sales and market share with a key group of travel agency accounts to meet or exceed established objectives. Directly accountable for promotional activities leading... to revenue production resulting from sales by travel
Job Description
This position requires the incoming person to be living in Canada specifically in or near Vancouver. Pay will be in CAD. Design and implement strategies to educate and advise travel agents with the goal of increasing sales and market share with a key group of travel agency accounts to meet or exceed established objectives. Directly accountable for promotional activities leading... to revenue production resulting from sales by travel agents and identified KPIs from assigned geographic area on all major product groups for Carnival Cruise Line. Promote company products to accounts through in-person sales calls, online webinars, telephone and written communication. This position does not currently require making sales to consumers of Carnival products.
ESSENTIAL FUNCTIONS
• Design and implement strategies for territory management and business development guidance to ensure long-term relationships are consistent and continue to grow in accordance with corporate objectives
• Provide travel agents with online promotional materials and collateral as requested
• Make recommendations to enhance agency marketing effectiveness
• Educate travel agents on features and benefits of Carnival Cruise Line products and provide sales and marketing assistance (e.g. develop effective sales and marketing plans)
• Make assigned sales calls per week in specified territory to travel agency accounts as directed by RVP/VP North America
• Enhance promotional effectiveness, facilitate development of marketing strategies and provide feedback reports to inform management of and analyze competitive conditions
• Ability to identify and develop any incremental sales opportunities (corporations, associations, clubs) to secure charter / incentive programs and facilitate accordingly
• Have primary responsibility for co-op needs and territory budget management
• Lead seminars and FAMs; participate in trade shows, etc. as needed
• Maintain accurate and detailed agency database through Sales Logix or current CRM Complete requested / required reporting of activities, and tracking of budgeted tools on a timely basis as requested by RVP/VP North America
• Maintain frequent contact with RVP/VP North America to ensure territory needs are met and opportunities are addressed
• Less than 25% with shipboard travel likely
QUALIFICATIONS
• Bachelor’s Degree, Sales Marketing
• Minimum of 5 years sales and marketing experience
• Excellent organizational, management and communication skills, including public speaking
• Must have planning, budgeting, and forecasting skills
• Ability to work under pressure in a fast-paced environment
• Strong knowledge of Carnival Cruise Line products
• Minimum of five years of relationship-sales experience in the travel industry, including a track record of revenue growth
• Must include experience in retail consumer marketing and broad-based travel agency accounts and/ or distribution systems
• Must be willing to travel frequently and work evenings and weekends
• Expert sales specialist
• Be proficient on GoCCL and other Carnival related electronic programs
• Microsoft Office intermediate to advanced level (Excel & Word) and Outstanding PowerPoint
#LI-GS1
#LI-Remote
The salary range for this role is from $70,000 - $75,300. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. Pay will be in CAD.
At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Management roles are also eligible for an additional vesting equity plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:
• Health Benefits:
• Cost-effective medical, dental and vision plans
• Employee Assistance Program and other mental health resources
• Additional programs include company paid term life insurance and disability coverage
• Financial Benefits:
• 401(k) plan that includes a company match
• Employee Stock Purchase plan
• Paid Time Off
• Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion.
• Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
• Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
• Other Benefits
• Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
• Personal and professional learning and development resources including tuition reimbursement
About Us
In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.
Carnival Cruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do! Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters!
Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical orsensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf Show more details...
This position requires the incoming person to be living in Canada specifically in or near Vancouver. Pay will be in CAD. Design and implement strategies to educate and advise travel agents with the goal of increasing sales and market share with a key group of travel agency accounts to meet or exceed established objectives. Directly accountable for promotional activities leading... to revenue production resulting from sales by travel agents and identified KPIs from assigned geographic area on all major product groups for Carnival Cruise Line. Promote company products to accounts through in-person sales calls, online webinars, telephone and written communication. This position does not currently require making sales to consumers of Carnival products.
ESSENTIAL FUNCTIONS
• Design and implement strategies for territory management and business development guidance to ensure long-term relationships are consistent and continue to grow in accordance with corporate objectives
• Provide travel agents with online promotional materials and collateral as requested
• Make recommendations to enhance agency marketing effectiveness
• Educate travel agents on features and benefits of Carnival Cruise Line products and provide sales and marketing assistance (e.g. develop effective sales and marketing plans)
• Make assigned sales calls per week in specified territory to travel agency accounts as directed by RVP/VP North America
• Enhance promotional effectiveness, facilitate development of marketing strategies and provide feedback reports to inform management of and analyze competitive conditions
• Ability to identify and develop any incremental sales opportunities (corporations, associations, clubs) to secure charter / incentive programs and facilitate accordingly
• Have primary responsibility for co-op needs and territory budget management
• Lead seminars and FAMs; participate in trade shows, etc. as needed
• Maintain accurate and detailed agency database through Sales Logix or current CRM Complete requested / required reporting of activities, and tracking of budgeted tools on a timely basis as requested by RVP/VP North America
• Maintain frequent contact with RVP/VP North America to ensure territory needs are met and opportunities are addressed
• Less than 25% with shipboard travel likely
QUALIFICATIONS
• Bachelor’s Degree, Sales Marketing
• Minimum of 5 years sales and marketing experience
• Excellent organizational, management and communication skills, including public speaking
• Must have planning, budgeting, and forecasting skills
• Ability to work under pressure in a fast-paced environment
• Strong knowledge of Carnival Cruise Line products
• Minimum of five years of relationship-sales experience in the travel industry, including a track record of revenue growth
• Must include experience in retail consumer marketing and broad-based travel agency accounts and/ or distribution systems
• Must be willing to travel frequently and work evenings and weekends
• Expert sales specialist
• Be proficient on GoCCL and other Carnival related electronic programs
• Microsoft Office intermediate to advanced level (Excel & Word) and Outstanding PowerPoint
#LI-GS1
#LI-Remote
The salary range for this role is from $70,000 - $75,300. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. Pay will be in CAD.
At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Management roles are also eligible for an additional vesting equity plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:
• Health Benefits:
• Cost-effective medical, dental and vision plans
• Employee Assistance Program and other mental health resources
• Additional programs include company paid term life insurance and disability coverage
• Financial Benefits:
• 401(k) plan that includes a company match
• Employee Stock Purchase plan
• Paid Time Off
• Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion.
• Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
• Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
• Other Benefits
• Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
• Personal and professional learning and development resources including tuition reimbursement
About Us
In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.
Carnival Cruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do! Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters!
Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical orsensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf Show more details...
via Carnival Cruise Line
posted_at: 1 day agoschedule_type: Full-time
Job Description
We are seeking a Training Specialist (Virtual) for the Contact Center. INTERNAL CANDIDATES ONLY...
The Training Specialist is required to effectively facilitate the training needs of the Contact Center Sales and Service new hires, conduct recurrent trainings and webinars, as well as design innovative learning and development experiences, tools and materials, including e-learning modules. The ideal candidate must embody our Carnival
Job Description
We are seeking a Training Specialist (Virtual) for the Contact Center. INTERNAL CANDIDATES ONLY...
The Training Specialist is required to effectively facilitate the training needs of the Contact Center Sales and Service new hires, conduct recurrent trainings and webinars, as well as design innovative learning and development experiences, tools and materials, including e-learning modules. The ideal candidate must embody our Carnival Values and ensure our policies and procedures are adhered to.
Facilitate (in person & virtually) classes up to 200. Applies adult learning principles to design, develop and deliver training based on training needs. This includes but is not limited to developing high quality learner aids, guides/manuals, presentation materials, story boards, etc. Effectively uses the appropriate delivery mode including instructor led, eLearning, group discussions, virtual classroom, etc.
ESSENTIAL FUNCTIONS:
• Manages Contact Center Sales and Service new hire agents during the 4-6 week learning course.
• Effectively engages and facilitates training on a variety of subjects including but not limited to new hire programs, refresher trainings, systems trainings, hospitality, customer service, supervisory development, etc.
• Support and mentor learners by providing effective feedback on individual progress/goals needed to successfully complete the training program.
• Liaise with appropriate business partners regarding class progress.
• Must have excellent critical thinking and decision-making ability up to and including recommending separation.
• Manages ambiguity.
• Drives classroom engagement.
• Resolve conflicts.
• Perform system access checks and troubleshoots any/all system access issues; escalates to the appropriate resources for timely resolution.
• Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
• Assesses training materials and delivery by instructors.
• Evaluates program effectiveness through assessments, surveys, and feedback.
• Boost agent engagement by incorporating games and activities to enhance the overall learning and development principles.
• Effectively uses technology to aid training development and management e.g. Microsoft 365 LMS, content authoring software, etc.
• Consultant business on strategic opportunities to increase productivity and reduce costs. Partners with stakeholders, vendors and business subject matter experts to understand business needs, assess training needs, performance gaps, learning outcomes and makes recommendations/ solutions that fit the need of the business.
• Maintains a level of expertise regarding business processes and initiatives.
• Ongoing professional development to ensure all business training needs are met.
• Any other Training & Development related duty as assigned.
QUALIFICATIONS, SKILLS, KNOWLEDGE & ABILITIES:
• Bachlelor's Degree Preferred.
• Certification by CIPD, SHRM, ATD, or any other relevant organization is preferred in areas of L&D, HR, Education, Business.
• Successfully completed the 90-day probationary period in CCL Contact Center Sales and/or Service areas.
• 2+ years of relevant Learning & Development experience in a corporate, operational, or business setting Required.
• Must be proficient or ability to learn Navigator, Q-Term, and Microsoft Office 365 Suite.
• Expert knowledge of internal applications:
• Experience with Groups/LaunchPad , Siebel, Articulate 360 and LMS365 Learning Management Systems with L&D module experience preferred; eLearning Design Software or Content Authoring tools, e.g. Virtual Training Platforms, e.g. WebEx/TEAMS.
• Ambitious, self-starter with a solutions-based orientation and elevated ability to execute independently.
• Strong Analytical & problem- solving skills. Proven results orientation.
• Excellent strategic thinking and partnering/consultative skills.
• Excellent interpersonal, communication (written and verbal) and facilitation skills.
• Ability to interact with people at all levels.
• Skilled project manager, able to juggle multiple priorities.
• Strong ability to assess needs and adapt quickly.
• High level of technical skills to quickly assess issues and resolve agents issues virtually.
OTHER:
• The position is ONLY open to 'Internal' candidates.
• Hours:
• 09:00 AM (ET) – 6:00 PM (ET).
• Must have a quiet/dedicated environment to facilitate virtually.
• Schedule may vary. Flexibility to work some nights and weekends may be required.
• Stats required:
• Cannot be on a verbal, written or final warning.
• All applicants must advise their Coach/Manager of their interest in applying for the role.
• Salary:
• The range for this role’s base salary is $23.00 per hour (min.) - $26.44 per hour (max.). Offers to select candidates will be made on a fair and equitable basis, considering specific job-related skills and experience.
• Deadline to Submit, etc.:
• Updated resume (must include current work experience; months/years and 2+ years of relevant Learning & Development experience in a corporate, operational, or business setting required) must be uploaded when applying to be considered.
• Apply by 12 Noon, Wednesday, July 05, 2023.
Ethics & Compliance
In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.
About Us
In addition to other duties/functions,this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speakup when they see misconduct orhave concerns.
CarnivalCruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do! Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters!
Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin,religion, sexual orientation, age,marital status, mental, physical orsensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf Show more details...
We are seeking a Training Specialist (Virtual) for the Contact Center. INTERNAL CANDIDATES ONLY...
The Training Specialist is required to effectively facilitate the training needs of the Contact Center Sales and Service new hires, conduct recurrent trainings and webinars, as well as design innovative learning and development experiences, tools and materials, including e-learning modules. The ideal candidate must embody our Carnival Values and ensure our policies and procedures are adhered to.
Facilitate (in person & virtually) classes up to 200. Applies adult learning principles to design, develop and deliver training based on training needs. This includes but is not limited to developing high quality learner aids, guides/manuals, presentation materials, story boards, etc. Effectively uses the appropriate delivery mode including instructor led, eLearning, group discussions, virtual classroom, etc.
ESSENTIAL FUNCTIONS:
• Manages Contact Center Sales and Service new hire agents during the 4-6 week learning course.
• Effectively engages and facilitates training on a variety of subjects including but not limited to new hire programs, refresher trainings, systems trainings, hospitality, customer service, supervisory development, etc.
• Support and mentor learners by providing effective feedback on individual progress/goals needed to successfully complete the training program.
• Liaise with appropriate business partners regarding class progress.
• Must have excellent critical thinking and decision-making ability up to and including recommending separation.
• Manages ambiguity.
• Drives classroom engagement.
• Resolve conflicts.
• Perform system access checks and troubleshoots any/all system access issues; escalates to the appropriate resources for timely resolution.
• Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
• Assesses training materials and delivery by instructors.
• Evaluates program effectiveness through assessments, surveys, and feedback.
• Boost agent engagement by incorporating games and activities to enhance the overall learning and development principles.
• Effectively uses technology to aid training development and management e.g. Microsoft 365 LMS, content authoring software, etc.
• Consultant business on strategic opportunities to increase productivity and reduce costs. Partners with stakeholders, vendors and business subject matter experts to understand business needs, assess training needs, performance gaps, learning outcomes and makes recommendations/ solutions that fit the need of the business.
• Maintains a level of expertise regarding business processes and initiatives.
• Ongoing professional development to ensure all business training needs are met.
• Any other Training & Development related duty as assigned.
QUALIFICATIONS, SKILLS, KNOWLEDGE & ABILITIES:
• Bachlelor's Degree Preferred.
• Certification by CIPD, SHRM, ATD, or any other relevant organization is preferred in areas of L&D, HR, Education, Business.
• Successfully completed the 90-day probationary period in CCL Contact Center Sales and/or Service areas.
• 2+ years of relevant Learning & Development experience in a corporate, operational, or business setting Required.
• Must be proficient or ability to learn Navigator, Q-Term, and Microsoft Office 365 Suite.
• Expert knowledge of internal applications:
• Experience with Groups/LaunchPad , Siebel, Articulate 360 and LMS365 Learning Management Systems with L&D module experience preferred; eLearning Design Software or Content Authoring tools, e.g. Virtual Training Platforms, e.g. WebEx/TEAMS.
• Ambitious, self-starter with a solutions-based orientation and elevated ability to execute independently.
• Strong Analytical & problem- solving skills. Proven results orientation.
• Excellent strategic thinking and partnering/consultative skills.
• Excellent interpersonal, communication (written and verbal) and facilitation skills.
• Ability to interact with people at all levels.
• Skilled project manager, able to juggle multiple priorities.
• Strong ability to assess needs and adapt quickly.
• High level of technical skills to quickly assess issues and resolve agents issues virtually.
OTHER:
• The position is ONLY open to 'Internal' candidates.
• Hours:
• 09:00 AM (ET) – 6:00 PM (ET).
• Must have a quiet/dedicated environment to facilitate virtually.
• Schedule may vary. Flexibility to work some nights and weekends may be required.
• Stats required:
• Cannot be on a verbal, written or final warning.
• All applicants must advise their Coach/Manager of their interest in applying for the role.
• Salary:
• The range for this role’s base salary is $23.00 per hour (min.) - $26.44 per hour (max.). Offers to select candidates will be made on a fair and equitable basis, considering specific job-related skills and experience.
• Deadline to Submit, etc.:
• Updated resume (must include current work experience; months/years and 2+ years of relevant Learning & Development experience in a corporate, operational, or business setting required) must be uploaded when applying to be considered.
• Apply by 12 Noon, Wednesday, July 05, 2023.
Ethics & Compliance
In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.
About Us
In addition to other duties/functions,this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speakup when they see misconduct orhave concerns.
CarnivalCruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do! Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters!
Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin,religion, sexual orientation, age,marital status, mental, physical orsensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf
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