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posted_at: 24 days agoschedule_type: Full-time
Content Creator (Change Management Analyst) 1396177
Company: Cisco...
Location: San Jose
Posted on: March 6, 2023
Job Description:
What You'll Do
As a Content Creator/Change Management Analyst, you will be responsible for crafting, streamlining and publishing content for the Customer Insights and Actions (CIA) Readiness + Transformation (ORT) team which will be published in various channels (e.g. SharePoint, Chat Bot, Role Based Communities) and
Content Creator (Change Management Analyst) 1396177
Company: Cisco...
Location: San Jose
Posted on: March 6, 2023
Job Description:
What You'll Do
As a Content Creator/Change Management Analyst, you will be responsible for crafting, streamlining and publishing content for the Customer Insights and Actions (CIA) Readiness + Transformation (ORT) team which will be published in various channels (e.g. SharePoint, Chat Bot, Role Based Communities) and platforms. You will also be responsible for defining, tracking, and reporting content consumption metrics and adapting our content strategy to improve effective consumption. Day to day, you will :
Work across CIA team and cross-functionally to support coordinated communications campaigns that drive broad awareness and behavior change
Build a variety of content (e.g. copy, video, infographic, bot scripts), to attract maximum effective consumption across a mix of platforms and channels (e.g. websites, collaboration spaces, Video on Demand)
Measure and supervise internal site traffic; drive strategies to increase and expand traffic
Maintain consistency in content and ensure brand alignment
Codify team processes and standard methodologies
Who You'll Work With
The Customer Insights & Action team is the central hub for all customer intelligence at Cisco. We are driving a transformation to unify, streamline, and standardize all customer listening across the journey racetrack and route feedback to the right person in real-time. We are a catalyst for action at individual, team, and enterprise levels. We put customer insights at the heart of everything we do.
The Organization Readiness & Transformation team within CIA addresses the question of 'how can we encourage our employees on the value of customer feedback and empower them to take action'? Through campaigns crafted to influence and drive behavioral change, we're actively working to embed the Voice of Customer into our DNA.
Who You Are
You are an authority on content creation who can provide samples of your strong and engaging content for a variety channels, vehicles and platforms. You have full proficiency in content lifecycle processes including : sourcing, refining, publishing, retirement). You are digitally savvy across multiple platforms. You have a proactive mentality and thrive in a fast-paced, ever-transforming environment. You have a proven track record of delivering high caliber assignments on-time and within scope. You are solution & outcome-focused with both collaborators and audiences.
Minimum Requirements
A Bachelor's degree (b.a. or b.s.) in Communications, English, Journalism, Literature, Marketing or other related fields
Prior job experience in usage/consumption metrics, HTML, web publishing and video production
Proficiency with various communication/collaboration platforms; PROSCI experience preferred
Instructional design experience preferred
Cisco offers an extraordinary employee benefits package including to health insurance (health, dental, vision), 401k matching of 4.5% annually, almost 9 weeks of paid time away including 20 days PTO, 10 days for volunteering, your birthday, 10 holidays and Cisco Day For Me scheduled wellness days.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please, contact us to request accommodation.
Why Cisco?
#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!
Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology makes sure the data travelling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out. We're helping those who work in the health service to connect with patients and each other; schools, colleges and universities to teach in even the most challenging of times. We're helping businesses of all shapes and size to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other's backs, we recognise our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco
Message to applicants applying to work in the U.S.:
When available, the salary range posted for this position reflects the projected hiring range for new hire salaries in U.S. locations. For non-sales roles, the hiring ranges reflect base salary and do not include bonuses, equity, or benefits. Hiring ranges for sales positions include base and incentive target, and do not include equity or benefits. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process Show more details...
Company: Cisco...
Location: San Jose
Posted on: March 6, 2023
Job Description:
What You'll Do
As a Content Creator/Change Management Analyst, you will be responsible for crafting, streamlining and publishing content for the Customer Insights and Actions (CIA) Readiness + Transformation (ORT) team which will be published in various channels (e.g. SharePoint, Chat Bot, Role Based Communities) and platforms. You will also be responsible for defining, tracking, and reporting content consumption metrics and adapting our content strategy to improve effective consumption. Day to day, you will :
Work across CIA team and cross-functionally to support coordinated communications campaigns that drive broad awareness and behavior change
Build a variety of content (e.g. copy, video, infographic, bot scripts), to attract maximum effective consumption across a mix of platforms and channels (e.g. websites, collaboration spaces, Video on Demand)
Measure and supervise internal site traffic; drive strategies to increase and expand traffic
Maintain consistency in content and ensure brand alignment
Codify team processes and standard methodologies
Who You'll Work With
The Customer Insights & Action team is the central hub for all customer intelligence at Cisco. We are driving a transformation to unify, streamline, and standardize all customer listening across the journey racetrack and route feedback to the right person in real-time. We are a catalyst for action at individual, team, and enterprise levels. We put customer insights at the heart of everything we do.
The Organization Readiness & Transformation team within CIA addresses the question of 'how can we encourage our employees on the value of customer feedback and empower them to take action'? Through campaigns crafted to influence and drive behavioral change, we're actively working to embed the Voice of Customer into our DNA.
Who You Are
You are an authority on content creation who can provide samples of your strong and engaging content for a variety channels, vehicles and platforms. You have full proficiency in content lifecycle processes including : sourcing, refining, publishing, retirement). You are digitally savvy across multiple platforms. You have a proactive mentality and thrive in a fast-paced, ever-transforming environment. You have a proven track record of delivering high caliber assignments on-time and within scope. You are solution & outcome-focused with both collaborators and audiences.
Minimum Requirements
A Bachelor's degree (b.a. or b.s.) in Communications, English, Journalism, Literature, Marketing or other related fields
Prior job experience in usage/consumption metrics, HTML, web publishing and video production
Proficiency with various communication/collaboration platforms; PROSCI experience preferred
Instructional design experience preferred
Cisco offers an extraordinary employee benefits package including to health insurance (health, dental, vision), 401k matching of 4.5% annually, almost 9 weeks of paid time away including 20 days PTO, 10 days for volunteering, your birthday, 10 holidays and Cisco Day For Me scheduled wellness days.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please, contact us to request accommodation.
Why Cisco?
#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!
Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology makes sure the data travelling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out. We're helping those who work in the health service to connect with patients and each other; schools, colleges and universities to teach in even the most challenging of times. We're helping businesses of all shapes and size to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other's backs, we recognise our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco
Message to applicants applying to work in the U.S.:
When available, the salary range posted for this position reflects the projected hiring range for new hire salaries in U.S. locations. For non-sales roles, the hiring ranges reflect base salary and do not include bonuses, equity, or benefits. Hiring ranges for sales positions include base and incentive target, and do not include equity or benefits. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process Show more details...
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