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Newest job postings for chargebackgurus
via Learn4Good
schedule_type: Full-time
Chargeback Gurus Fintech Pvt Ltd | Full time
Client Success Manager
...
Plano, United States | Posted on 11/14/2023
Chargeback Gurus (CBG), an Inc.
5000 Fastest Growing Company with a phenomenal growth of 293% in 2020. Chargeback Gurus is a global company that offers businesses chargeback management and analytics solutions to increase customer satisfaction and drive repeat purchases. Our deep data analytics and expert assessment help businesses identify
Chargeback Gurus Fintech Pvt Ltd | Full time
Client Success Manager
...
Plano, United States | Posted on 11/14/2023
Chargeback Gurus (CBG), an Inc.
5000 Fastest Growing Company with a phenomenal growth of 293% in 2020. Chargeback Gurus is a global company that offers businesses chargeback management and analytics solutions to increase customer satisfaction and drive repeat purchases. Our deep data analytics and expert assessment help businesses identify risks and vulnerabilities in business processes and improve customer experience. As industry-leading pioneers, Chargeback Gurus is a trusted advisor to the card networks, financial institutions and the Fortune 500.
Top 7 Reasons to Join Chargeback Gurus
• Unicorn — Poised to reach great heights in the next few years with 200% year-over-year growth
• World's Best Chargeback Risk Management Company — We set the standard, then raise it
• Among the Fastest Growing Companies — Featured by Inc Magazine 3 times in a row
• World-Class Facility — Get the tools & resources you need to shatter the growth ceiling
• Freedom & Responsibility — A trusting culture that helps you reach your goals
• High Performers — We embrace innovation, automation, & efficiency
• Caring & Experienced Team — We ensure your success and are there when you need us.
Job Description
The Client Success Manager, at the direction of the Director of Client Success, drives operational excellence and createslifetime customers. This is a critical role that focuses on optimizing the Client experience. The ideal candidate will be responsible for cultivating and nurturing strategic partnerships with our key enterprise clients to ensure their continued success and growth. The Client Success Manager will work closely with clients to understand their needs, anticipate their future requirements, and develop effective strategies to achieve their goals.
This role drives revenue, growth, strengthens client relationships, and executes client-centricstrategies and processes to deliver exceptional results and create long-termvalue for both clients and the organization. Theyare accountable to client driven metrics such as:
Retention, NRR,Engagement/Adoption, client-driven goals, and Feedback.
Responsibilities:
• Seeks to promote the value of the product through customer experience, cross sell, and NRR growth.
• Anticipate client’s needs and functions as atrusted advisor. Act as the bridge between the client and key stakeholderdelivery functions.
• Build and maintain strong relationships withkey clients, including next-level relationship management, ensuring their satisfaction and success with our products and services.
• Collaborate with cross-functional teams tounderstand client needs and deliver solutions that meet or exceed their expectations.
• Identify new business opportunities within existing accounts and pursue those opportunities to expand revenue and growth.
• Proactively communicate with clients,providing regular updates on project status, addressing any issues, and anticipating future needs.
• Develop and implement strategic account plans,including growth targets and milestones, to drive client retention and expansion.
• Serve as a liaison between clients and internal teams to ensure that client feedback is captured, understood, andacted upon.
• Conduct regular business reviews with clientsto assess performance against goals and to identify areas for improvement.
• Stay current with industry trends and competitive landscape to provide strategic insights to clients and internal stakeholders.
• Present Quarterly or Monthly Business Reviews with an emphasis on client goals.
• Deliver hard truths and give unvarnishedadvice.
• Review complaints, concerns, and seek toimprove all aspects of the client experience.
• Promote an energetic fan base for products andlocate brand ambassadors to share the product's benefit and value.
• Maintain a detailed understanding of products and services, assist customers with questions, and suggest the best products for their needs.
• Maintain communication with key stakeholders and customers.
• Partner with the Sales Manager regardingrenewals and upgrades.
• As appropriate, provide teammates with mentoring guidance.
• Provide technical guidance and leadership on projects being executed.
• Optimize existing processes and activelyenhance all Client Success initiatives.
Requirements
• 5-7 years of experience in a mid-management customer service or customer success position required.
• 3-5 years of experience working with brand image and promoting value through customer experience.
• Experience with Fraud prevention methods with regards to the Payments Ecosphere required.
• Strong C-Suite Presentation Skills.
• Proven growth track record of growth measured in NRR for high dollar portfolio of clients.
• Ableto understand and interpret data analysis, statistical models, and other quantitative methods.
• Deep understanding of analytical data and ability to present it in actionable ways.
• Experience in Fin-Tech and SaaS environment preferred.
• Patience, calmness under pressure,attentiveness (the ability to listen, rather than… Show more details...
Client Success Manager
...
Plano, United States | Posted on 11/14/2023
Chargeback Gurus (CBG), an Inc.
5000 Fastest Growing Company with a phenomenal growth of 293% in 2020. Chargeback Gurus is a global company that offers businesses chargeback management and analytics solutions to increase customer satisfaction and drive repeat purchases. Our deep data analytics and expert assessment help businesses identify risks and vulnerabilities in business processes and improve customer experience. As industry-leading pioneers, Chargeback Gurus is a trusted advisor to the card networks, financial institutions and the Fortune 500.
Top 7 Reasons to Join Chargeback Gurus
• Unicorn — Poised to reach great heights in the next few years with 200% year-over-year growth
• World's Best Chargeback Risk Management Company — We set the standard, then raise it
• Among the Fastest Growing Companies — Featured by Inc Magazine 3 times in a row
• World-Class Facility — Get the tools & resources you need to shatter the growth ceiling
• Freedom & Responsibility — A trusting culture that helps you reach your goals
• High Performers — We embrace innovation, automation, & efficiency
• Caring & Experienced Team — We ensure your success and are there when you need us.
Job Description
The Client Success Manager, at the direction of the Director of Client Success, drives operational excellence and createslifetime customers. This is a critical role that focuses on optimizing the Client experience. The ideal candidate will be responsible for cultivating and nurturing strategic partnerships with our key enterprise clients to ensure their continued success and growth. The Client Success Manager will work closely with clients to understand their needs, anticipate their future requirements, and develop effective strategies to achieve their goals.
This role drives revenue, growth, strengthens client relationships, and executes client-centricstrategies and processes to deliver exceptional results and create long-termvalue for both clients and the organization. Theyare accountable to client driven metrics such as:
Retention, NRR,Engagement/Adoption, client-driven goals, and Feedback.
Responsibilities:
• Seeks to promote the value of the product through customer experience, cross sell, and NRR growth.
• Anticipate client’s needs and functions as atrusted advisor. Act as the bridge between the client and key stakeholderdelivery functions.
• Build and maintain strong relationships withkey clients, including next-level relationship management, ensuring their satisfaction and success with our products and services.
• Collaborate with cross-functional teams tounderstand client needs and deliver solutions that meet or exceed their expectations.
• Identify new business opportunities within existing accounts and pursue those opportunities to expand revenue and growth.
• Proactively communicate with clients,providing regular updates on project status, addressing any issues, and anticipating future needs.
• Develop and implement strategic account plans,including growth targets and milestones, to drive client retention and expansion.
• Serve as a liaison between clients and internal teams to ensure that client feedback is captured, understood, andacted upon.
• Conduct regular business reviews with clientsto assess performance against goals and to identify areas for improvement.
• Stay current with industry trends and competitive landscape to provide strategic insights to clients and internal stakeholders.
• Present Quarterly or Monthly Business Reviews with an emphasis on client goals.
• Deliver hard truths and give unvarnishedadvice.
• Review complaints, concerns, and seek toimprove all aspects of the client experience.
• Promote an energetic fan base for products andlocate brand ambassadors to share the product's benefit and value.
• Maintain a detailed understanding of products and services, assist customers with questions, and suggest the best products for their needs.
• Maintain communication with key stakeholders and customers.
• Partner with the Sales Manager regardingrenewals and upgrades.
• As appropriate, provide teammates with mentoring guidance.
• Provide technical guidance and leadership on projects being executed.
• Optimize existing processes and activelyenhance all Client Success initiatives.
Requirements
• 5-7 years of experience in a mid-management customer service or customer success position required.
• 3-5 years of experience working with brand image and promoting value through customer experience.
• Experience with Fraud prevention methods with regards to the Payments Ecosphere required.
• Strong C-Suite Presentation Skills.
• Proven growth track record of growth measured in NRR for high dollar portfolio of clients.
• Ableto understand and interpret data analysis, statistical models, and other quantitative methods.
• Deep understanding of analytical data and ability to present it in actionable ways.
• Experience in Fin-Tech and SaaS environment preferred.
• Patience, calmness under pressure,attentiveness (the ability to listen, rather than… Show more details...
via LifeworQ
posted_at: 16 days agoschedule_type: Full-time
Job Description
The Accounting Specialist performs a variety of routine, non-routine and specialized professional accounting duties requiring independent judgment in accordance with generally accepted accounting principles. This detailed position requires work in a mid-level area of complexity performing a variety of critical support and leadership duties. It requires a detailed-oriented person... to take on developing processes to tackle Essential
Job Description
The Accounting Specialist performs a variety of routine, non-routine and specialized professional accounting duties requiring independent judgment in accordance with generally accepted accounting principles. This detailed position requires work in a mid-level area of complexity performing a variety of critical support and leadership duties. It requires a detailed-oriented person... to take on developing processes to tackle Essential Duties and Responsibilities.
Responsibilities:
• Responsible for end to end, twice monthly client invoicing cycle. Including data collection, validation, exception identification and analysis, invoice creation, submission to clients, payment processing, and payment follow up.
• Maintain client contract pricing model and coordinate with Sales team on pricing exception requests. Provide excellent customer service on the phone, in writing, on video while answering questions regarding invoices or charges.
• Develop, implement, and maintain systems, procedures and policies ensure adherence to company policies and guidelines.
• Drive process improvements with the use of new and existing tools.
• Support implementation of strategic programs as they relate to Accounts Receivable.
• Maintain Accounts Receivable files and records.
• Respond timely to internal (employee) and external (client) inquiries.
• Create new Clients in NetSuite Invoice platform.
• Perform other duties as assigned.
Requirements
• Bachelor's degree in accounting, finance, economics, mathematics, or in a related field.
• At least 2 years experience as a financial specialist, or similar.
• Superb attention to detail.
• Proficiency in Microsoft Office (Excel, Outlook, Word).
• Experience with NetSuite a plus.
• Excellent collaboration and communication skills.
• Great organizational and time-management skills.
• Location: Plano, Texas Show more details...
The Accounting Specialist performs a variety of routine, non-routine and specialized professional accounting duties requiring independent judgment in accordance with generally accepted accounting principles. This detailed position requires work in a mid-level area of complexity performing a variety of critical support and leadership duties. It requires a detailed-oriented person... to take on developing processes to tackle Essential Duties and Responsibilities.
Responsibilities:
• Responsible for end to end, twice monthly client invoicing cycle. Including data collection, validation, exception identification and analysis, invoice creation, submission to clients, payment processing, and payment follow up.
• Maintain client contract pricing model and coordinate with Sales team on pricing exception requests. Provide excellent customer service on the phone, in writing, on video while answering questions regarding invoices or charges.
• Develop, implement, and maintain systems, procedures and policies ensure adherence to company policies and guidelines.
• Drive process improvements with the use of new and existing tools.
• Support implementation of strategic programs as they relate to Accounts Receivable.
• Maintain Accounts Receivable files and records.
• Respond timely to internal (employee) and external (client) inquiries.
• Create new Clients in NetSuite Invoice platform.
• Perform other duties as assigned.
Requirements
• Bachelor's degree in accounting, finance, economics, mathematics, or in a related field.
• At least 2 years experience as a financial specialist, or similar.
• Superb attention to detail.
• Proficiency in Microsoft Office (Excel, Outlook, Word).
• Experience with NetSuite a plus.
• Excellent collaboration and communication skills.
• Great organizational and time-management skills.
• Location: Plano, Texas Show more details...
via Talent.com
posted_at: 1 day agoschedule_type: Full-time and Part-time
Plano 1 (31061), United States of America, Plano, TexasDealer Success Manager Coach
Capital One Navigator Platform is on a journey to provide Software as a Service (SaaS) to thousands of dealership partners...
To support our growing customer base, we are building a high functioning team of Dealer Success Managers (DSMs). DSMs are responsible for interfacing with our dealers to build relationships, drive adoption of products, and minimize subscriber
Plano 1 (31061), United States of America, Plano, TexasDealer Success Manager Coach
Capital One Navigator Platform is on a journey to provide Software as a Service (SaaS) to thousands of dealership partners...
To support our growing customer base, we are building a high functioning team of Dealer Success Managers (DSMs). DSMs are responsible for interfacing with our dealers to build relationships, drive adoption of products, and minimize subscriber turnover.
The Dealer Success Manager Coach is a critical role to our journey towards building a high functioning team. An associate in this role will partner with senior leaders in technology, product, and operations to help define a go to market approach.
The associate will also partner directly with the DSM team to deliver strategies, training, and best practices when interfacing with Dealer partners.
An ideal candidate is someone with deep sales or customer success experience who brings a passion for developing a world class customer success organization.
Responsibilities :
Build strategies that drive product adoption and retention on Navigator Platform
Deliver those strategies to market through the Dealer Success Manager team by coaching the team or building tools that support delivery
Engage directly with our dealer customer and associates to identify best practices and opportunities in our go-to-market strategy
Partner with product teams to understand products under development and problem solve how those products will be support in-market
Partner with the Auto Financing sales team to clarify responsibilities and ensure our go-to-market strategy is cohesive for dealers
Measure the performance of DSMs and the impact of changes in our go-to-market strategy
Responsible for coordinating activities and partnering with the DSM Management team to obtain maximum efficiencies in production.
Must possess a well-developed capacity to analyze and organize a team of product sales associates, including time management, account management, problem solving, customer interaction skills, industry knowledge and continuing education.
Must be able to work independently and in collaboration with others on assigned tasks and projects while meeting deadlines.
Must be able to independently identify issues and proactively provide solutions
Provides oversight on policy and procedure adherence and ensures compliant actions.
Work in the creation and delivery of training materials
Effectively communicate across the organization including Senior Leadership
Develop internal and external communications to highlight new products, and features.
Basic Qualifications :
• High School Diploma, GED, or equivalent certification
• 5 years of sales experience within the auto finance industry, or 5 years experience with FinTech sales or 5 years in training or process management
Preferred Qualifications :
• Bachelor's degree
• 5+ years experience in people management within the auto finance or similar industry
• Proficient in Google Suite / MS Excel and PowerPoint
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace.
All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.
• Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law;
• San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act;
and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
Last updated : 2024-03-20 Show more details...
Capital One Navigator Platform is on a journey to provide Software as a Service (SaaS) to thousands of dealership partners...
To support our growing customer base, we are building a high functioning team of Dealer Success Managers (DSMs). DSMs are responsible for interfacing with our dealers to build relationships, drive adoption of products, and minimize subscriber turnover.
The Dealer Success Manager Coach is a critical role to our journey towards building a high functioning team. An associate in this role will partner with senior leaders in technology, product, and operations to help define a go to market approach.
The associate will also partner directly with the DSM team to deliver strategies, training, and best practices when interfacing with Dealer partners.
An ideal candidate is someone with deep sales or customer success experience who brings a passion for developing a world class customer success organization.
Responsibilities :
Build strategies that drive product adoption and retention on Navigator Platform
Deliver those strategies to market through the Dealer Success Manager team by coaching the team or building tools that support delivery
Engage directly with our dealer customer and associates to identify best practices and opportunities in our go-to-market strategy
Partner with product teams to understand products under development and problem solve how those products will be support in-market
Partner with the Auto Financing sales team to clarify responsibilities and ensure our go-to-market strategy is cohesive for dealers
Measure the performance of DSMs and the impact of changes in our go-to-market strategy
Responsible for coordinating activities and partnering with the DSM Management team to obtain maximum efficiencies in production.
Must possess a well-developed capacity to analyze and organize a team of product sales associates, including time management, account management, problem solving, customer interaction skills, industry knowledge and continuing education.
Must be able to work independently and in collaboration with others on assigned tasks and projects while meeting deadlines.
Must be able to independently identify issues and proactively provide solutions
Provides oversight on policy and procedure adherence and ensures compliant actions.
Work in the creation and delivery of training materials
Effectively communicate across the organization including Senior Leadership
Develop internal and external communications to highlight new products, and features.
Basic Qualifications :
• High School Diploma, GED, or equivalent certification
• 5 years of sales experience within the auto finance industry, or 5 years experience with FinTech sales or 5 years in training or process management
Preferred Qualifications :
• Bachelor's degree
• 5+ years experience in people management within the auto finance or similar industry
• Proficient in Google Suite / MS Excel and PowerPoint
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace.
All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.
• Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law;
• San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act;
and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
Last updated : 2024-03-20 Show more details...
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