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childcareaware
Childcareaware.org is a comprehensive resource dedicated to promoting quality child care and early education for all children. The website provides information and resources for parents, caregivers, and early childhood professionals on a wide range of topics related to child care and early education. From finding child care services in your area to helpful tips on choosing the right provider, childcareaware.org offers valuable information to help families make informed decisions about their child's care and education. Additionally, the website advocates for policies that support high-quality child care services and offers opportunities for individuals to get involved in advocacy efforts.
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EncryptedSite is Encrypted
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CountryHosted in United States
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Latitude\Longitude37.751 / -97.822 Google Map
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Traffic rank#42,905 Site Rank
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Site age24 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
Traffic rank
#42,905
#42,905
Site age
24 yrs
24 yrs
Location
United States
United States
Popular Questions for childcareaware
Newest job postings for childcareaware
via Trabajo.org
posted_at: 17 hours agoschedule_type: Full-time
Job Description Salary: $20 -$25 hourly
Child Care Aware of America is our nations leading voice for child care. We work with more than 400 state and local Child Care Resource and Referral agencies to ensure that families in every community have access to quality, affordable child care...
Child Care Aware of America is committed to recruiting and retaining a diverse workforce. Our mission is to advance a child care system that effectively serves
Job Description Salary: $20 -$25 hourly
Child Care Aware of America is our nations leading voice for child care. We work with more than 400 state and local Child Care Resource and Referral agencies to ensure that families in every community have access to quality, affordable child care...
Child Care Aware of America is committed to recruiting and retaining a diverse workforce. Our mission is to advance a child care system that effectively serves all children and families. Joining our efforts provides a powerful opportunity to make a difference in the lives of families and to advocate for the approximately 1.5 million child care providers in the United States. The child care workforce is 94% women; 40% people ofcolor; and 22% foreign-born. And despite the invaluable service they provide, 36.7 percent of them live below 200% of the federal poverty line. Join CCAoA to help us realize our vision that every family in the United States has access to a high-quality, affordable child care system.
Geographic/Security Requirements:
The Support Desk Specialist must live within 50 mile radius of a U.S. Military Installation. The Support Desk Specialist must complete federal security screening and be eligible to receive a project-specific Department of Defense-issued Common Access Card (CAC). The Support Desk Specialist must maintain approved CAC status throughout the duration of employment.
• PART TIME 5-20 HOURS PER WEEK
Summary of Position:
The Specialist is responsible for providing high quality technical assistance and customer support to families and programs through the Support Desks hotline and email service. The Specialist assists with writing, reporting, training, deliverables, and special projects as needed.
This position is solely contingent upon receipt of the necessary funding.
Position Duties and Responsibilities:
• Support coverage for Support Desks daily operations which are Monday-Friday 7AM-7PM EST.
• Become a subject matter expert on MilitaryChildCare.com functionality through continuous learning.
• Become a Tier 1 account management/access expert for all relevant JAS systems through continuous learning.
• Assist families and programs with technical assistance and technical support on MCC, MCC Central, CYP-IMS, FP-CMS through the hotline and email service, and limited support for CSO.
• Ensure exceptional customer service is provided to families and programs and that all customer contacts are consistently high-quality interactions.
• Identify technical issues with users and escalate tickets to Tier 2/3 for further investigation as appropriate.
• Provide support to Tier 2/3 as requested to investigate system issues.
• Escalate tickets as appropriate to a higher level of support as appropriate or by request.
• Follow operating process, procedures, policies, and make recommendations for improvements and increased efficiency.
• Adhere to data entry procedures, accuracy requirements, and make recommendations for improvements.
• Collaborate with Support Desk team members, Government points of contact, and other contractors as needed to ensure the most current and accurate information is provided to all customers.
• Participate in training in preparation for system releases and new initiatives, adjustments to process, or changes to standard language.
• Identify opportunities for improvement and share recommendations with Support Desk management.
• Maintain awareness of required response times for tickets through the Support Desks customer relationship management platform, Zendesk, to ensure Support Desk meets all deliverables and quality indicators.
• Maintain awareness of new processes, resources available, and evolving requirements for initiatives.
• Implement new projects, procedures, and initiatives as required and support continuous quality improvement efforts.
• Provide support for Support Desk management with preparation of reports, special projects, or other tasks as needed.
• Maintain respectful, professional working relationships with all project partners, colleagues, and with Child Care Aware of Americas internal and external customers.
• Maintain high-ethical standards including protecting personally identifying information (PII) and maintaining strict confidentiality.
• Assist with special projects and other functions as needed to accomplish Child Care Aware of Americas mission and objectives.
Qualifications:
• Minimum of a Bachelors degree in Early Childhood Development, Business Administration, Public Administration, Social Services, or related field, or equivalent professional experience and at least one year of experience in program administration or direct service to clients.
• High-speed internet access that meets project security requirements.
• Proven experience providing customer service to diverse populations.
• Some experience with Zendesk or other cloud-based customer relationship management platform.
• Some experience with case management and multi-tasking.
• Some experience with compiling and analyzing data for reporting purposes.
• Some experience with support desk or call center environment and conflict resolution preferred.
• Some experience with Microsoft Office, including but not limited to, advanced Excel including pivot tables and charts strongly preferred.
The ideal candidate will possess the following knowledge, skills, and abilities:
• Knowledge of database management and recordkeeping procedures.
• Knowledge of superior customer service principles.
• Exceptional critical thinking and decision-making skills.
• Exceptional interpersonal skills and active listening skills.
• Strong organizational, time management, and troubleshooting skills.
• Exceptional attention to detail and established procedures.
• Flexibility and the ability to work in a dynamic, fast paced environment.
• Strong computer skills and experience with database systems.
• Exceptional oral and written communication skills, including conflict resolution.
• Bilingual (Spanish, German, Japanese, or Korean) is a plus.
• Ability to manage competing priorities under strict deadlines while maintaining a high level of attention to detail in a fast-paced environment.
• Ability to work under highpressure situations and be able to problem solve effectively.
• Ability to analyze problems and work with clients to resolve issues in a timely manner or escalate to a higher level of support.
• Ability to work individually and as a part of a team to meet program objectives.
• Ability to work well with individuals of varying backgrounds and skill levels to achieve program goals.
• Ability to establish and maintain effective working relationships with all levels of management.
Location: Candidates must reside in local Maryland, Virginia, and Washington DC metropolitan area with ability to work remote. Child Care Aware of America is an Equal Opportunity Employer & Drug-Free Workplace. This
position requires the completion of a satisfactory background check. As a condition of employment with Child Care Aware of America, all new employees must provide proof of vaccination on the first day of their employment.
by Jobble Show more details...
Child Care Aware of America is our nations leading voice for child care. We work with more than 400 state and local Child Care Resource and Referral agencies to ensure that families in every community have access to quality, affordable child care...
Child Care Aware of America is committed to recruiting and retaining a diverse workforce. Our mission is to advance a child care system that effectively serves all children and families. Joining our efforts provides a powerful opportunity to make a difference in the lives of families and to advocate for the approximately 1.5 million child care providers in the United States. The child care workforce is 94% women; 40% people ofcolor; and 22% foreign-born. And despite the invaluable service they provide, 36.7 percent of them live below 200% of the federal poverty line. Join CCAoA to help us realize our vision that every family in the United States has access to a high-quality, affordable child care system.
Geographic/Security Requirements:
The Support Desk Specialist must live within 50 mile radius of a U.S. Military Installation. The Support Desk Specialist must complete federal security screening and be eligible to receive a project-specific Department of Defense-issued Common Access Card (CAC). The Support Desk Specialist must maintain approved CAC status throughout the duration of employment.
• PART TIME 5-20 HOURS PER WEEK
Summary of Position:
The Specialist is responsible for providing high quality technical assistance and customer support to families and programs through the Support Desks hotline and email service. The Specialist assists with writing, reporting, training, deliverables, and special projects as needed.
This position is solely contingent upon receipt of the necessary funding.
Position Duties and Responsibilities:
• Support coverage for Support Desks daily operations which are Monday-Friday 7AM-7PM EST.
• Become a subject matter expert on MilitaryChildCare.com functionality through continuous learning.
• Become a Tier 1 account management/access expert for all relevant JAS systems through continuous learning.
• Assist families and programs with technical assistance and technical support on MCC, MCC Central, CYP-IMS, FP-CMS through the hotline and email service, and limited support for CSO.
• Ensure exceptional customer service is provided to families and programs and that all customer contacts are consistently high-quality interactions.
• Identify technical issues with users and escalate tickets to Tier 2/3 for further investigation as appropriate.
• Provide support to Tier 2/3 as requested to investigate system issues.
• Escalate tickets as appropriate to a higher level of support as appropriate or by request.
• Follow operating process, procedures, policies, and make recommendations for improvements and increased efficiency.
• Adhere to data entry procedures, accuracy requirements, and make recommendations for improvements.
• Collaborate with Support Desk team members, Government points of contact, and other contractors as needed to ensure the most current and accurate information is provided to all customers.
• Participate in training in preparation for system releases and new initiatives, adjustments to process, or changes to standard language.
• Identify opportunities for improvement and share recommendations with Support Desk management.
• Maintain awareness of required response times for tickets through the Support Desks customer relationship management platform, Zendesk, to ensure Support Desk meets all deliverables and quality indicators.
• Maintain awareness of new processes, resources available, and evolving requirements for initiatives.
• Implement new projects, procedures, and initiatives as required and support continuous quality improvement efforts.
• Provide support for Support Desk management with preparation of reports, special projects, or other tasks as needed.
• Maintain respectful, professional working relationships with all project partners, colleagues, and with Child Care Aware of Americas internal and external customers.
• Maintain high-ethical standards including protecting personally identifying information (PII) and maintaining strict confidentiality.
• Assist with special projects and other functions as needed to accomplish Child Care Aware of Americas mission and objectives.
Qualifications:
• Minimum of a Bachelors degree in Early Childhood Development, Business Administration, Public Administration, Social Services, or related field, or equivalent professional experience and at least one year of experience in program administration or direct service to clients.
• High-speed internet access that meets project security requirements.
• Proven experience providing customer service to diverse populations.
• Some experience with Zendesk or other cloud-based customer relationship management platform.
• Some experience with case management and multi-tasking.
• Some experience with compiling and analyzing data for reporting purposes.
• Some experience with support desk or call center environment and conflict resolution preferred.
• Some experience with Microsoft Office, including but not limited to, advanced Excel including pivot tables and charts strongly preferred.
The ideal candidate will possess the following knowledge, skills, and abilities:
• Knowledge of database management and recordkeeping procedures.
• Knowledge of superior customer service principles.
• Exceptional critical thinking and decision-making skills.
• Exceptional interpersonal skills and active listening skills.
• Strong organizational, time management, and troubleshooting skills.
• Exceptional attention to detail and established procedures.
• Flexibility and the ability to work in a dynamic, fast paced environment.
• Strong computer skills and experience with database systems.
• Exceptional oral and written communication skills, including conflict resolution.
• Bilingual (Spanish, German, Japanese, or Korean) is a plus.
• Ability to manage competing priorities under strict deadlines while maintaining a high level of attention to detail in a fast-paced environment.
• Ability to work under highpressure situations and be able to problem solve effectively.
• Ability to analyze problems and work with clients to resolve issues in a timely manner or escalate to a higher level of support.
• Ability to work individually and as a part of a team to meet program objectives.
• Ability to work well with individuals of varying backgrounds and skill levels to achieve program goals.
• Ability to establish and maintain effective working relationships with all levels of management.
Location: Candidates must reside in local Maryland, Virginia, and Washington DC metropolitan area with ability to work remote. Child Care Aware of America is an Equal Opportunity Employer & Drug-Free Workplace. This
position requires the completion of a satisfactory background check. As a condition of employment with Child Care Aware of America, all new employees must provide proof of vaccination on the first day of their employment.
by Jobble Show more details...
via Indeed
posted_at: 8 days agoschedule_type: Full-time
Program Coordinator will oversee the Child Care Aware River Valley office located in Fort Smith, AR. Duties include training early care providers and parents both in person and on zoom.
The Program Coordinator must be able to build trust with early care providers...
Work independently and maintain professionalism
Initiate and maintain contacts and connections with early care programs.
Willing to travel all counties in service area
Listening,
Program Coordinator will oversee the Child Care Aware River Valley office located in Fort Smith, AR. Duties include training early care providers and parents both in person and on zoom.
The Program Coordinator must be able to build trust with early care providers...
Work independently and maintain professionalism
Initiate and maintain contacts and connections with early care programs.
Willing to travel all counties in service area
Listening, problem solving, assessing needs and concerns for early care providers,
Demonstrates good writing, documentation, and organizational skills.
Demonstrates competent computer skills.
Be willing to provide early childhood professional development training.
Cultural awareness and respectful.
Dependable transportation.
Knowledgeable about community resources.
Recording and reporting all data monthly or as needed.
Provide statistical reports as needed. This includes monthly, quarterly, and yearly.
Be willing to do public speaking on behalf of Child Care Aware and community outreach.
Attended conferences and support University of AR Ft. Smith and Child Care Aware NWA conferences
Ability to work some evenings as needed.
• Requires college degree with emphasis on early childhood education training and skills. Applicant must have excellent communication skills, public speaking, and be able to build relationships with early childhood professionals and the community. Experience working with early childhood professionals. Computer proficiency required. Applicant must be self-motivated, creative, disciplined, and positive energy. The ability to provide early education training and professional development training for educators. Be able to train on social/emotional health, brain development, developmental stages, classroom management, etc.
Job Type: Full-time
Pay: From $35,000.00 per year
Benefits:
• Health insurance
• Paid time off
Experience level:
• 3 years
Schedule:
• 8 hour shift
• Monday to Friday
Ability to commute/relocate:
• Fort Smith, AR 72916: Reliably commute or planning to relocate before starting work (Required)
Education:
• Bachelor's (Required)
Work Location: In person Show more details...
The Program Coordinator must be able to build trust with early care providers...
Work independently and maintain professionalism
Initiate and maintain contacts and connections with early care programs.
Willing to travel all counties in service area
Listening, problem solving, assessing needs and concerns for early care providers,
Demonstrates good writing, documentation, and organizational skills.
Demonstrates competent computer skills.
Be willing to provide early childhood professional development training.
Cultural awareness and respectful.
Dependable transportation.
Knowledgeable about community resources.
Recording and reporting all data monthly or as needed.
Provide statistical reports as needed. This includes monthly, quarterly, and yearly.
Be willing to do public speaking on behalf of Child Care Aware and community outreach.
Attended conferences and support University of AR Ft. Smith and Child Care Aware NWA conferences
Ability to work some evenings as needed.
• Requires college degree with emphasis on early childhood education training and skills. Applicant must have excellent communication skills, public speaking, and be able to build relationships with early childhood professionals and the community. Experience working with early childhood professionals. Computer proficiency required. Applicant must be self-motivated, creative, disciplined, and positive energy. The ability to provide early education training and professional development training for educators. Be able to train on social/emotional health, brain development, developmental stages, classroom management, etc.
Job Type: Full-time
Pay: From $35,000.00 per year
Benefits:
• Health insurance
• Paid time off
Experience level:
• 3 years
Schedule:
• 8 hour shift
• Monday to Friday
Ability to commute/relocate:
• Fort Smith, AR 72916: Reliably commute or planning to relocate before starting work (Required)
Education:
• Bachelor's (Required)
Work Location: In person Show more details...
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