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Child Mind Institute is seeking a highly skilled and dependable individual to join our team as a Staff Associate for our clinical program. The Staff Associate is responsible for supporting a team of clinicians, as well as the administrative functioning, development, and maintenance of the clinical program. The Staff Associate serves as a liaison between our clinicians and their patients and families and will work closely with the clinical and administrative Child Mind Institute is seeking a highly skilled and dependable individual to join our team as a Staff Associate for our clinical program.
The Staff Associate is responsible for supporting a team of clinicians, as well as the administrative functioning, development, and maintenance of the clinical program.
The Staff Associate serves as a liaison between our clinicians and their patients and families and will work closely with the clinical and administrative teams to support families interested in clinical services at Child Mind Institute.

Reporting to the Clinical Operations manager, this is a non-exempt, full-time position located at our San Mateo location.

The Child Mind Institute is proud to be named a Great Place to Work-Certified company! Our competitive compensation and benefits include medical insurance, 401(k), paid parental leave, dependent care, and flexible work schedules, paid parental leave, dependent care and discounted tickets and entertainment perks programs.
For... more information about our benefits, please visit our employee benefits website.

Responsibilities:
• Provide administrative support to our clinical team
• Communicate professionally with new patients in person, and via phone and email providing information about the Child Mind Institute
• Complete initial intake screenings, coordinate patient evaluations, and schedule appointments within the electronic medical record (EMR) system
• Oversee patient experience from the time patients contact Child Mind Institute and throughout the treatment experience
• Manage clinicians calendars, ensuring efficiency of clinician time, and schedule appointments in the electronic medical record (EMR) system
• Facilitate the flow of phone and email communication between clinicians and their patients and families
• For psychiatrists, coordinate all patient prescription transactions, interfacing with pharmacies and insurance companies to ensure prescriptions are filled and patients are reimbursed
• Manage high priorities and multi-task in a fast-paced work environment
• Resolve urgent, sensitive, and confidential issues with discretion and integrity, and strictly protect personal health information
• Assist with training of new support staff and provide team coverage when necessary
• Other duties as assigned

Qualifications:
• Bachelors Degree and 1-2 years of relevant work experience
• Strong interpersonal, communication, and customer service skills
• Excellent judgment and creative problem-solving skills, including conflict resolution
• Ability to appropriately handle sensitive information with discretion
• Professional demeanor and attitude; ability to interface with families as well as senior leadership, clinicians, and staff
• Self-starter and team player able to establish and maintain effective working relationships
• Thorough, accurate, and conscientious about assignments
• Positive attitude, energetic, and interested in working in health care
• Prior experience in an administrative role preferred
• Spanish speaking a plus
• Passion for the Child Mind Institutes mission

Special Considerations:

Please upload your CV during the application process.

All new hires must be vaccinated and must stay up to date with vaccines against the COVID-19 virus unless they have been granted a reasonable accommodation for religion or disability.
If you are offered employment with CMI, this requirement must be met by your date of hire, unless a reasonable accommodation for exemption is received and approved by CMI.

The Child Mind Institute is an equal opportunity employer and does not discriminate in employment based on race, religion (including religious dress and grooming practices), color, sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sex stereotype, gender identity/gender expression/transgender (including whether or not you are transitioning or have transitioned) and sexual orientation; national origin (including language use restrictions and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law [Vehicle Code section 12801.9]); ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age (40 and over), sexual orientation, military or veteran status, or any other basis protected by federal, state or local law or ordinance or regulation.

Associated topics:
behavioral health, cell, clinician, counselor, forensic, outpatient, sickle, social service, social worker, tirr
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