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Most recent job postings at Choice Hotels
via Workday
posted_at: 5 days agoschedule_type: Full-timework_from_home: 1
In the hospitality industry, people matter. Choice Hotels International (NYSE: CHH) is one of the largest and most successful lodging franchisors in the world. Choice currently franchises more than 7,100 hotels, representing nearly 570,000 rooms, in more than 40 countries and territories. Ranging from limited service to full-service hotels in the upscale, midscale, extended-stay, and economy segments, Choice-branded properties provide business and
In the hospitality industry, people matter. Choice Hotels International (NYSE: CHH) is one of the largest and most successful lodging franchisors in the world. Choice currently franchises more than 7,100 hotels, representing nearly 570,000 rooms, in more than 40 countries and territories. Ranging from limited service to full-service hotels in the upscale, midscale, extended-stay, and economy segments, Choice-branded properties provide business and leisure travelers with a range of high-quality, high-value lodging options throughout the United States and internationally. For more information on Choice Hotels, visit the company's website: www.choicehotels.com. When you #MakeItYourChoice, you will have the environment, the tools, and momentum to drive your career and organizational success. The Role: Responsible for growing business with medium-sized corporate accounts (potential 2.5 - 10k RN) within the states of Ohio, Kentucky and Indiana. Overseeing a ~$5-12M portfolio of 25-35... accounts, with a focus on driving RN revenue growth of 20-25% per year, through a combination of increased share of wallet from current accounts and through acquisition of new accounts not currently in the portfolio. Primary Duties: Targeting: Identifies and pursues new account opportunities that have meaningful potential for Choice Customer Needs and Opportunity Assessment: Effectively balances depth of individual customer knowledge with breath of across customers to maximize portfolio performance Understands competitive landscape and Choice’s position within that spectrum, specifically as it relates to his/her accounts, and implements tactics to shift share Deploys flexible selling approach tailored to each customer’s needs Negotiations: Ability to demonstrate mutual value quickly in shorter-duration negotiations (vs. negotiations for national accounts) Account Planning and Value Proposition Communication: Balances focus on pulling through Room Night revenue at existing accounts with identifying and acquiring new high potential accounts Maintains depth in knowledge of end travelers at respective corporate accounts, and creates unique offers tailored to their needs Creates and delivers strong customer presentations to demonstrate the Choice value proposition and benefits it provides to the company Service and Support: Appropriately delegates and channels customer service issues to the relevant teams within Choice while ensuring issues are resolved in a satisfactory manner Skills, Educational Background, & Experience: Bachelor’s degree preferred or equivalent experience B2B sales experience and/or industry related experience Independent self-starter with the ability to achieve corporate business objectives Demonstrated knowledge of hotel Industry and competitive brands, as well as Choice Hotels’ brands, sales and marketing strategies and service offerings Proficient in the use of MS Office applications such as Outlook, Word, PowerPoint, and Excel Prior experience using CRM applications is desirable Must possess valid driver’s license with the ability to travel up to 75% Must reside in Ohio, Kentucky or Indiana *** PLEASE NOTE: This role is not eligible for sponsorship *** Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity. CONNECT THE WORLD THROUGH THE POWER OF HOSPITALITY We bring together the people, brand and technology that enable the success of others – welcoming every guest, every partner, everywhere their journey takes them. Visit http://careers.choicehotels.com to learn more
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via Workday
posted_at: 9 days agoschedule_type: Full-timework_from_home: 1
Who are we looking for? Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Learning Programs Coordinator in Choice University. Choice University is a multi-award-winning team that provides learning to our Franchisees. As a key member of Choice University, you will have the opportunity to work on projects and play a role in the learning that is provided to our Franchisees. Are you eager to be part
Who are we looking for? Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Learning Programs Coordinator in Choice University. Choice University is a multi-award-winning team that provides learning to our Franchisees. As a key member of Choice University, you will have the opportunity to work on projects and play a role in the learning that is provided to our Franchisees. Are you eager to be part of a multi-award-winning team, learn new things, and innovate? We invite you to apply today for our Learning Programs Coordinator role today and #MakeItYourChoice. Your Responsibilities Support training development needs across Choice University (Instructional Design, Video Facilitation). Assist with tracking and development/completion of learning updates for videos, e-learning modules, and other resources for all content maintenance efforts. Support the User Experience team with content assignment, updates, user groups, etc. in the Choice... University ecosystem for revenue-driving programs. Tracking, compliance, billing, and communication of tuition-based programs, and handling of related ChoiceU inbox inquiries. Your Experience, Skills & Competencies Bachelor’s Degree from a four-year college or university, or equivalent experience in Education, Instructional Design, Business, or related field At least three years of related work experience in business, learning, or performance consulting Understanding of how to work in a matrix-style team and collaborate across multiple teams within the department Proficient in Microsoft Outlook, Excel, PowerPoint and Word Experience with and understanding of the hospitality industry preferred, not necessary Some experience with various e-learning, video, and virtual instructor-led learning software (such as Articulate Storyline, Vyond, Camtasia) and ability and desire to learn new learning software packages that enhance the learning process Certification through Association for Talent Development (ATD) or SHRM certification, preferred Demonstrates key competencies to include cultivating innovation, nimble learning and drives results Your Team This is an individual contributor role that will report to the Director, Internal Partnerships and Learning Solutions. You will have multiple peer teammates and collaborate with cross functional departments on a regular basis. Your Work Location As our Learning Programs Coordinator, you will be a remote-based associate, working from your home. You will be required to connect virtually with Choice team members and leadership on video via Zoom, with possible periodic travel in-person to our beautiful, state-of-the-art worldwide offices in Rockville, Maryland or Scottsdale, AZ. Additional travel may be required for conventions, conferences, etc. We are focused on safety and wellness in our offices, and as such, as a Choice associate you will be required to disclose your COVID-19 vaccination status and provide a copy of your vaccination card. If you are not vaccinated or elect not to disclose your status, we will require a weekly negative COVID-19 test when working in the office. About Choice Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With more than 7,100 hotels, representing over 600,000 rooms, in nearly 40 countries and territories as of September 30, 2021, the Choice® family of hotel brands provide business and leisure travelers with a range of high-quality lodging options from limited service to full-service hotels in the upscale, midscale, extended-stay and economy segments. The award-winning Choice Privileges® loyalty program offers members benefits ranging from everyday rewards to exceptional experiences. At our worldwide corporate headquarters in Rockville, Maryland, and technology center in Scottsdale, Arizona, and through our associates around the globe, we keep Choice hotels thriving by serving as a champion for our franchisees and providing cutting-edge technology. Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity. CONNECT THE WORLD THROUGH THE POWER OF HOSPITALITY We bring together the people, brand and technology that enable the success of others – welcoming every guest, every partner, everywhere their journey takes them. Visit http://careers.choicehotels.com to learn more
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via LinkedIn
posted_at: 4 days agoschedule_type: Full-timework_from_home: 1
Who are we looking for?
Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Development Support Specialist in the Legal department. Development Support is the team that drafts legal documents and collaborates with clients to ensure contracts are fully vetted and approved. As a key member of our department, you will help the company achieve hotel... unit growth and retain existing hotels in our portfolio.
Are
Who are we looking for?
Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Development Support Specialist in the Legal department. Development Support is the team that drafts legal documents and collaborates with clients to ensure contracts are fully vetted and approved. As a key member of our department, you will help the company achieve hotel... unit growth and retain existing hotels in our portfolio.
Are you a team player that is motivated to work in a fast-paced environment? We invite you to apply today for our Development Support Specialist role today and #MakeItYourChoice.
Your Responsibilities
• Serve as point of contact for the Franchise Development team regarding execution of new franchise agreements.
• Draft contracts and other legal documents. Revise them as deals are negotiated.
• Liaise with other departments (Operations, Product, Brands, Finance, Fair Franchising) to ensure new franchise agreements are fully approved and valuable to the company.
• Update the company’s database with accurate information of hotels, owners, and contractual terms.
• Review signed contracts and other legal documents and route them for execution when ready.
Your Experience, Skills & Competencies
• Bachelor's degree in related field or equivalent years’ experience.
• Proficient in Microsoft Outlook, Word, and Excel.
• Strong work ethic and driven to operate with a sense of urgency.
• Demonstrates key competencies, including interpersonal savvy, customer focus, and attention to detail.
Your Team
This is an individual contributor role that will report to the Manager, Development Support. You will have 12 peer teammates and collaborate with cross functional departments on a regular basis.
Your Work Location
As our Development Support Specialist, you will be a remote-based associate, working from your home within driving distance to Choice headquarters in Rockville, Maryland. You will be required to connect virtually with Choice team members and leadership on video via Zoom, with possible periodic travel in-person to our beautiful, state-of-the-art worldwide office in Rockville, Maryland. Nationwide travel will be required less than 5% of the time to attend regional Development team meetings.
We are focused on safety and wellness in our offices, and as such, as a Choice associate you will be required to disclose your COVID-19 vaccination status and provide a copy of your vaccination card.
About Choice
Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With more than 7,100 hotels, representing over 600,000 rooms, in nearly 40 countries and territories as of September 30, 2021, the Choice® family of hotel brands provide business and leisure travelers with a range of high-quality lodging options from limited service to full-service hotels in the upscale, midscale, extended-stay and economy segments. The award-winning Choice Privileges® loyalty program offers members benefits ranging from everyday rewards to exceptional experiences.
At our worldwide corporate headquarters in Rockville, Maryland, and technology center in Scottsdale, Arizona, and through our associates around the globe, we keep Choice hotels thriving by serving as a champion for our franchisees and providing cutting-edge technology.
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity Show more details...
Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Development Support Specialist in the Legal department. Development Support is the team that drafts legal documents and collaborates with clients to ensure contracts are fully vetted and approved. As a key member of our department, you will help the company achieve hotel... unit growth and retain existing hotels in our portfolio.
Are you a team player that is motivated to work in a fast-paced environment? We invite you to apply today for our Development Support Specialist role today and #MakeItYourChoice.
Your Responsibilities
• Serve as point of contact for the Franchise Development team regarding execution of new franchise agreements.
• Draft contracts and other legal documents. Revise them as deals are negotiated.
• Liaise with other departments (Operations, Product, Brands, Finance, Fair Franchising) to ensure new franchise agreements are fully approved and valuable to the company.
• Update the company’s database with accurate information of hotels, owners, and contractual terms.
• Review signed contracts and other legal documents and route them for execution when ready.
Your Experience, Skills & Competencies
• Bachelor's degree in related field or equivalent years’ experience.
• Proficient in Microsoft Outlook, Word, and Excel.
• Strong work ethic and driven to operate with a sense of urgency.
• Demonstrates key competencies, including interpersonal savvy, customer focus, and attention to detail.
Your Team
This is an individual contributor role that will report to the Manager, Development Support. You will have 12 peer teammates and collaborate with cross functional departments on a regular basis.
Your Work Location
As our Development Support Specialist, you will be a remote-based associate, working from your home within driving distance to Choice headquarters in Rockville, Maryland. You will be required to connect virtually with Choice team members and leadership on video via Zoom, with possible periodic travel in-person to our beautiful, state-of-the-art worldwide office in Rockville, Maryland. Nationwide travel will be required less than 5% of the time to attend regional Development team meetings.
We are focused on safety and wellness in our offices, and as such, as a Choice associate you will be required to disclose your COVID-19 vaccination status and provide a copy of your vaccination card.
About Choice
Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With more than 7,100 hotels, representing over 600,000 rooms, in nearly 40 countries and territories as of September 30, 2021, the Choice® family of hotel brands provide business and leisure travelers with a range of high-quality lodging options from limited service to full-service hotels in the upscale, midscale, extended-stay and economy segments. The award-winning Choice Privileges® loyalty program offers members benefits ranging from everyday rewards to exceptional experiences.
At our worldwide corporate headquarters in Rockville, Maryland, and technology center in Scottsdale, Arizona, and through our associates around the globe, we keep Choice hotels thriving by serving as a champion for our franchisees and providing cutting-edge technology.
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity Show more details...
via LinkedIn
posted_at: 11 days agoschedule_type: Full-timework_from_home: 1
About Choice Hotels
In the hospitality industry, people matter...
Choice Hotels International (NYSE: CHH) is one of the largest and most successful lodging franchisors in the world. Choice currently franchises more than 7,100 hotels, representing nearly 570,000 rooms, in more than 40 countries and territories. Ranging from limited service to full-service hotels in the upscale, midscale, extended-stay and economy segments, Choice-branded properties
About Choice Hotels
In the hospitality industry, people matter...
Choice Hotels International (NYSE: CHH) is one of the largest and most successful lodging franchisors in the world. Choice currently franchises more than 7,100 hotels, representing nearly 570,000 rooms, in more than 40 countries and territories. Ranging from limited service to full-service hotels in the upscale, midscale, extended-stay and economy segments, Choice-branded properties provide business and leisure travelers with a range of high-quality, high-value lodging options throughout the United States and internationally. For more information on Choice Hotels, visit the company’s website: www.choicehotels.com.
At Choice Hotels, we welcome and respect your voice while fostering a culture that empowers you to learn, grow, and make an impact. We are at an exciting intersection of the hospitality and franchising sectors, fueled by the power of technology.
When you #MakeItYourChoice, you will have the environment, the tools, and momentum to drive your career and organizational success.
The Role
The Revenue Manager maximizes hotel room revenue through daily management of room inventory and product pricing for assigned hotels. The position is responsible for developing and recommending price and selling strategies to optimize the best mix of business through multiple distribution channels. The daily practice of maximizing hotel rooms revenue through the development and implementation of effective transient inventory and pricing strategies based on future demand forecasts, utilizing Choice’s standardized tools and operational procedures. They will understand the market and competitive positioning in order to develop each hotel's business strategy integrating both strategic and tactical skills. The Revenue Manager must be strategic and decisive, combining knowledge in revenue management, ecommerce, sales, marketing and distribution to make the optimal revenue decisions.
Responsibilities:
• Serve as the primary point of contact for hotels in revenue management program. Provide consultative services and assistance to hotels and Area Directors as necessary to implement revenue management and distribution strategies.
• Manage the guest room inventory through the systems end date for assigned hotels. Assist hotels in managing rates and inventory across distribution channels to ensure parity. Optimize RevPAR by analyzing demand and creating effective selling strategies, oversell and optimal market mix.
• Generate and distribute daily, weekly and monthly Revenue Management reports. Review demand, conventions and citywide event calendars for the market. Communicate proactively with properties regarding rate strategies.
• Lead the Revenue Strategy Conference Calls with the hotel team to review performance, selling strategies and market trends for assigned hotels. Prepare and analyze weekly, monthly and period end data including Daily Report, Segmentation Report, ChoiceMAX reports, pricing positions, market shops, STR, reservation activity, etc.
• Act as a liaison between the hotel and Choice teams as it pertains to Revenue Management. Utilize and share in-depth knowledge of brand systems such as Rates Center, Choice ADVANTAGE®, ChoiceMAX, Rates and Inventory, Choice EDGE, and Lanyon. Ensure hotels are aware of new marketing and promotional opportunities as they are made available and ensure hotel strategies align with brand philosophies.
• Assist hotels in completing corporate and group RFPs.
• Complete special projects and other responsibilities as assigned based on the needs of the Choice RM. Participate in development and roll out of corporate-wide and franchise-wide Revenue Management activities.
Skills, Education, Background, & Experience:
• Bachelor’s degree in Hotel Management, Business, Finance, Economics, Statistics or relevant field of work or an equivalent combination of education and work-related experience.
• Revenue Management Certification (CHRM or CRME) is required of all Choice Revenue Management team members. Candidates who are not already certified will need to become certified within the first year of employment.
• Minimum 1-3 years of experience as a Revenue Manager, or Business or Consulting experience focused on financial analysis or revenue analytics.
• Understanding of Revenue Management principles and philosophies , tools and reports, as well as industry standard metrics and related reports.
• Knowledge of Choice Internet sites, Property Management Systems, Choice distribution platforms and strategies, GDS systems a plus.
• Proficient in the use of all Microsoft office applications with high degree of demonstrated proficiency in Excel.
• Strong analytical skills, including the ability to evaluate data, extract actionable insights, and convert to strategic revenue opportunities.
• Ability to apply critical thinking skills to understand and solve complex problems and use data as the basis for making recommendations.
• Ability to articulate revenue strategies and deployment to achieve strategies. Presents ideas, expectations and information in a concise, well-organized way.
• Excellent verbal and written communication skills. Good listener with strong observation skills.
• Ability to influence decision-makers at all levels; able to convince others to act through presentation of analysis and information.
• Ability to make measurable progress on multiple high priorities while also handling the day-to-day operations.
• Committed with strong drive to achieve goals, ensure accountability, and drive results. Creates new and better ways for the organization to be successful.
• Seeks ways to grow and be challenged. Actively learns through experimentation when tackling new problems, using both successes and failures as learning fodder.
• Collaborative and works effectively as part of a team.
• Must be able to work independently with minimal direction since this is a virtual role. Must have WIFI/internet access to support VOIP and virtual private network requirements.
• Ability to travel up to 10% of the time.
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity Show more details...
In the hospitality industry, people matter...
Choice Hotels International (NYSE: CHH) is one of the largest and most successful lodging franchisors in the world. Choice currently franchises more than 7,100 hotels, representing nearly 570,000 rooms, in more than 40 countries and territories. Ranging from limited service to full-service hotels in the upscale, midscale, extended-stay and economy segments, Choice-branded properties provide business and leisure travelers with a range of high-quality, high-value lodging options throughout the United States and internationally. For more information on Choice Hotels, visit the company’s website: www.choicehotels.com.
At Choice Hotels, we welcome and respect your voice while fostering a culture that empowers you to learn, grow, and make an impact. We are at an exciting intersection of the hospitality and franchising sectors, fueled by the power of technology.
When you #MakeItYourChoice, you will have the environment, the tools, and momentum to drive your career and organizational success.
The Role
The Revenue Manager maximizes hotel room revenue through daily management of room inventory and product pricing for assigned hotels. The position is responsible for developing and recommending price and selling strategies to optimize the best mix of business through multiple distribution channels. The daily practice of maximizing hotel rooms revenue through the development and implementation of effective transient inventory and pricing strategies based on future demand forecasts, utilizing Choice’s standardized tools and operational procedures. They will understand the market and competitive positioning in order to develop each hotel's business strategy integrating both strategic and tactical skills. The Revenue Manager must be strategic and decisive, combining knowledge in revenue management, ecommerce, sales, marketing and distribution to make the optimal revenue decisions.
Responsibilities:
• Serve as the primary point of contact for hotels in revenue management program. Provide consultative services and assistance to hotels and Area Directors as necessary to implement revenue management and distribution strategies.
• Manage the guest room inventory through the systems end date for assigned hotels. Assist hotels in managing rates and inventory across distribution channels to ensure parity. Optimize RevPAR by analyzing demand and creating effective selling strategies, oversell and optimal market mix.
• Generate and distribute daily, weekly and monthly Revenue Management reports. Review demand, conventions and citywide event calendars for the market. Communicate proactively with properties regarding rate strategies.
• Lead the Revenue Strategy Conference Calls with the hotel team to review performance, selling strategies and market trends for assigned hotels. Prepare and analyze weekly, monthly and period end data including Daily Report, Segmentation Report, ChoiceMAX reports, pricing positions, market shops, STR, reservation activity, etc.
• Act as a liaison between the hotel and Choice teams as it pertains to Revenue Management. Utilize and share in-depth knowledge of brand systems such as Rates Center, Choice ADVANTAGE®, ChoiceMAX, Rates and Inventory, Choice EDGE, and Lanyon. Ensure hotels are aware of new marketing and promotional opportunities as they are made available and ensure hotel strategies align with brand philosophies.
• Assist hotels in completing corporate and group RFPs.
• Complete special projects and other responsibilities as assigned based on the needs of the Choice RM. Participate in development and roll out of corporate-wide and franchise-wide Revenue Management activities.
Skills, Education, Background, & Experience:
• Bachelor’s degree in Hotel Management, Business, Finance, Economics, Statistics or relevant field of work or an equivalent combination of education and work-related experience.
• Revenue Management Certification (CHRM or CRME) is required of all Choice Revenue Management team members. Candidates who are not already certified will need to become certified within the first year of employment.
• Minimum 1-3 years of experience as a Revenue Manager, or Business or Consulting experience focused on financial analysis or revenue analytics.
• Understanding of Revenue Management principles and philosophies , tools and reports, as well as industry standard metrics and related reports.
• Knowledge of Choice Internet sites, Property Management Systems, Choice distribution platforms and strategies, GDS systems a plus.
• Proficient in the use of all Microsoft office applications with high degree of demonstrated proficiency in Excel.
• Strong analytical skills, including the ability to evaluate data, extract actionable insights, and convert to strategic revenue opportunities.
• Ability to apply critical thinking skills to understand and solve complex problems and use data as the basis for making recommendations.
• Ability to articulate revenue strategies and deployment to achieve strategies. Presents ideas, expectations and information in a concise, well-organized way.
• Excellent verbal and written communication skills. Good listener with strong observation skills.
• Ability to influence decision-makers at all levels; able to convince others to act through presentation of analysis and information.
• Ability to make measurable progress on multiple high priorities while also handling the day-to-day operations.
• Committed with strong drive to achieve goals, ensure accountability, and drive results. Creates new and better ways for the organization to be successful.
• Seeks ways to grow and be challenged. Actively learns through experimentation when tackling new problems, using both successes and failures as learning fodder.
• Collaborative and works effectively as part of a team.
• Must be able to work independently with minimal direction since this is a virtual role. Must have WIFI/internet access to support VOIP and virtual private network requirements.
• Ability to travel up to 10% of the time.
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity Show more details...
via LinkedIn
posted_at: 3 days agoschedule_type: Full-timework_from_home: 1
Who are we looking for?
Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Area Director in the Franchise Performance Team. At Choice Hotels, we connect the world through the power of hospitality. We bring together the people, brands and technology that enable the success of others—welcoming every guest, every partner everywhere their journey... takes them!
As an Area Director with Choice Hotels,
Who are we looking for?
Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Area Director in the Franchise Performance Team. At Choice Hotels, we connect the world through the power of hospitality. We bring together the people, brands and technology that enable the success of others—welcoming every guest, every partner everywhere their journey... takes them!
As an Area Director with Choice Hotels, you will serve as a trusted advisor to a portfolio of hotel owners based throughout Pennsylvania. You will provide our small business owners insights and strategies to drive their hotel’s performance so that they continue to grow with Choice Hotels. In the spirit of hospitality, you will engage with each owner on a one-on-one basis to help boost their profitability, increase guest service, and encourage portfolio growth with Choice Hotels.
As a key member of you team, you will use your education and experience to help each owner consistently deliver excellent levels of guest satisfaction, with the goal of optimizing profitability while establishing lifelong relationships. As such, this position requires excellent relationship building skills, results-focused communication skills, the most valuable of which is the ability to listen and learn while working with each owner and/or management team.
There are many resources at Choice Hotels that are available to our owners. These resources can help our owners to achieve their service and profitability goals and assist in operational, sales, training, and execution needs. The Area Director will work in partnership with all departments in Choice to ensure owner satisfaction by connecting owners to these resources and departments.
In addition to operational knowledge, best-fit candidates for this position will have a good working knowledge of guest service diagnostics, action planning, property systems, sales and marketing, profit, and loss statements, and more. While direction is provided, and helpful resources including peer-to-peer assistance are always available, you are self-directed as a field-based employee and will need to use time efficiently to achieve optimal results.
If the idea of helping small business owners achieve greater success intrigues you; if being part of a diverse team of supportive and collaborative colleagues excites you; and if personal career advancement and even greater personal success is important to you, then consider joining our team as an Area Director today. We invite you to apply today for our Area Director role today and #MakeItYourChoice.
Your Responsibilities
• Develop proficiencies to interpret performance and personal workflow data through internal and external sources, including STR, GIS/Medallia, Salesforce, Cvent, Workday, Concur, Tableau, Profitability Benchmarking (HotStats), Okta/MFA, Business Intelligence, Ideas, and related corporate reporting systems. Identify greatest opportunities to improve performance at portfolio hotels.
• Understand and utilize appropriate tools and resources to ensure effective and consistent On-Site and Virtual consultation delivery.
• Effectively collaborate with Choice teams in various departments and champion key programs and initiatives.
• Generate post-consultation follow-up correspondence and maintain effective property and ownership documentation notes within Salesforce. Regularly update management records.
• Remain current on all Choice programs, franchise requirements, operating practices, market trends, and industry conditions to provide necessary information and support to franchisees.
• Monitor and improve consultation effectiveness through RVP feedback, Owner Engagement Index surveys, and hotel stakeholder adoption of recommended action steps
• Provide feedback to Regional Vice President of unusual property performance trends, ownership engagement issues, competitive intelligence, or other information that might prompt the consideration of collaborative efforts.
• Able to utilize all modes of communication (in-person consultations, online meetings, phone, email, and text).
• Support Choice Hotels franchise sales growth through engagement of directors of franchise sales and ongoing interaction to ensure identification of franchise opportunities and development of leads.
• Actively participate in franchise association activities and communications, including current corporate initiatives, as directed by the RVP.
• Seek and share industry and market intelligence and best practices with peers, franchisees and corporate staff; become the eyes and ears, recognizing trends, threats and opportunities that can benefit franchisees and Choice.
• Understand and successfully integrate Choice’s cultural values and performance principles into all facets of franchisee, peer, and internal stakeholder interaction.
Your Experience, Skills & Competencies
• Bachelor's degree in related field or equivalent experience
• At least ten years’ experience in hotel level leadership or relevant related experience
• Extensive corporate level, multi-unit hotel operations management and/or sales support highly preferred
• Full-service hotel experience and/or multi-unit oversight experience preferred
• Must have keen analytic skills and data management abilities, along with excellent written and verbal communication skills, franchise industry savvy, and proven track record in driving hotel performance success
• Must have strong training, consulting, and persuasion skills
• Must have good working knowledge and abilities in all aspects of Microsoft Office including Microsoft Outlook, Excel, PowerPoint and Word
• Must have superior time-management and follow-through skills
• Must be self-motivated, organized, and able to balance multiple project support requests beyond ongoing portfolio support requirements
• Must thrive on exceeding goals, meeting deadlines, and seeing results.
• Demonstrates key competencies to include ensures accountability, driving results, effective communication using influencing skills and relationship building.
• Must possess valid driver’s license with the ability to travel up to 75%
• Must reside in Pennsylvania
Your Team
This is an individual contributor role that will report to the Regional Vice President of Franchise Performance. You will collaborate with our team of Area Directors and cross-functional departments on a regular basis. You will work with Choice hotel owners on a daily basis.
Your Work Location
As our Area Director, you will be a remote based associate, working from your home. You will be required to connect virtually with Choice team members and leadership on video via Zoom, with periodic travel in-person to our beautiful, state-of-the-art worldwide offices in Rockville, Maryland or Scottsdale, AZ. Frequent nationwide travel will be required, approximately 70% of the time to visit our owners and attend meetings.
We are focused on safety and wellness in our offices, and as such, as a Choice associate you will be required to disclose your COVID-19 vaccination status and provide a copy of your vaccination card. If you are not vaccinated or elect not to disclose your status, we will require a weekly negative COVID-19 test if/when working in the office.
About Choice
Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With more than 7,100 hotels, representing over 600,000 rooms, in nearly 40 countries and territories as of September 30, 2021, the Choice® family of hotel brands provide business and leisure travelers with a range of high-quality lodging options from limited service to full-service hotels in the upscale, midscale, extended-stay and economy segments. The award-winning Choice Privileges® loyalty program offers members benefits ranging from everyday rewards to exceptional experiences.
At our worldwide corporate headquarters in Rockville, Maryland, and technology center in Scottsdale, Arizona, and through our associates around the globe, we keep Choice hotels thriving by serving as a champion for our franchisees and providing cutting-edge technology.
About Choice Hotels Financial Performance
2021 Choice Hotels third quarter domestic RevPAR exceeded guidance and grew 11.4% above 2019 levels; awarded 89 new domestic franchise agreements in the quarter, a 10% increase from the same period of 2020
http://media.choicehotels.com/2021-11-04-Choice-Hotels-International-Reports-2021-Third-Quarter-Results
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity Show more details...
Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Area Director in the Franchise Performance Team. At Choice Hotels, we connect the world through the power of hospitality. We bring together the people, brands and technology that enable the success of others—welcoming every guest, every partner everywhere their journey... takes them!
As an Area Director with Choice Hotels, you will serve as a trusted advisor to a portfolio of hotel owners based throughout Pennsylvania. You will provide our small business owners insights and strategies to drive their hotel’s performance so that they continue to grow with Choice Hotels. In the spirit of hospitality, you will engage with each owner on a one-on-one basis to help boost their profitability, increase guest service, and encourage portfolio growth with Choice Hotels.
As a key member of you team, you will use your education and experience to help each owner consistently deliver excellent levels of guest satisfaction, with the goal of optimizing profitability while establishing lifelong relationships. As such, this position requires excellent relationship building skills, results-focused communication skills, the most valuable of which is the ability to listen and learn while working with each owner and/or management team.
There are many resources at Choice Hotels that are available to our owners. These resources can help our owners to achieve their service and profitability goals and assist in operational, sales, training, and execution needs. The Area Director will work in partnership with all departments in Choice to ensure owner satisfaction by connecting owners to these resources and departments.
In addition to operational knowledge, best-fit candidates for this position will have a good working knowledge of guest service diagnostics, action planning, property systems, sales and marketing, profit, and loss statements, and more. While direction is provided, and helpful resources including peer-to-peer assistance are always available, you are self-directed as a field-based employee and will need to use time efficiently to achieve optimal results.
If the idea of helping small business owners achieve greater success intrigues you; if being part of a diverse team of supportive and collaborative colleagues excites you; and if personal career advancement and even greater personal success is important to you, then consider joining our team as an Area Director today. We invite you to apply today for our Area Director role today and #MakeItYourChoice.
Your Responsibilities
• Develop proficiencies to interpret performance and personal workflow data through internal and external sources, including STR, GIS/Medallia, Salesforce, Cvent, Workday, Concur, Tableau, Profitability Benchmarking (HotStats), Okta/MFA, Business Intelligence, Ideas, and related corporate reporting systems. Identify greatest opportunities to improve performance at portfolio hotels.
• Understand and utilize appropriate tools and resources to ensure effective and consistent On-Site and Virtual consultation delivery.
• Effectively collaborate with Choice teams in various departments and champion key programs and initiatives.
• Generate post-consultation follow-up correspondence and maintain effective property and ownership documentation notes within Salesforce. Regularly update management records.
• Remain current on all Choice programs, franchise requirements, operating practices, market trends, and industry conditions to provide necessary information and support to franchisees.
• Monitor and improve consultation effectiveness through RVP feedback, Owner Engagement Index surveys, and hotel stakeholder adoption of recommended action steps
• Provide feedback to Regional Vice President of unusual property performance trends, ownership engagement issues, competitive intelligence, or other information that might prompt the consideration of collaborative efforts.
• Able to utilize all modes of communication (in-person consultations, online meetings, phone, email, and text).
• Support Choice Hotels franchise sales growth through engagement of directors of franchise sales and ongoing interaction to ensure identification of franchise opportunities and development of leads.
• Actively participate in franchise association activities and communications, including current corporate initiatives, as directed by the RVP.
• Seek and share industry and market intelligence and best practices with peers, franchisees and corporate staff; become the eyes and ears, recognizing trends, threats and opportunities that can benefit franchisees and Choice.
• Understand and successfully integrate Choice’s cultural values and performance principles into all facets of franchisee, peer, and internal stakeholder interaction.
Your Experience, Skills & Competencies
• Bachelor's degree in related field or equivalent experience
• At least ten years’ experience in hotel level leadership or relevant related experience
• Extensive corporate level, multi-unit hotel operations management and/or sales support highly preferred
• Full-service hotel experience and/or multi-unit oversight experience preferred
• Must have keen analytic skills and data management abilities, along with excellent written and verbal communication skills, franchise industry savvy, and proven track record in driving hotel performance success
• Must have strong training, consulting, and persuasion skills
• Must have good working knowledge and abilities in all aspects of Microsoft Office including Microsoft Outlook, Excel, PowerPoint and Word
• Must have superior time-management and follow-through skills
• Must be self-motivated, organized, and able to balance multiple project support requests beyond ongoing portfolio support requirements
• Must thrive on exceeding goals, meeting deadlines, and seeing results.
• Demonstrates key competencies to include ensures accountability, driving results, effective communication using influencing skills and relationship building.
• Must possess valid driver’s license with the ability to travel up to 75%
• Must reside in Pennsylvania
Your Team
This is an individual contributor role that will report to the Regional Vice President of Franchise Performance. You will collaborate with our team of Area Directors and cross-functional departments on a regular basis. You will work with Choice hotel owners on a daily basis.
Your Work Location
As our Area Director, you will be a remote based associate, working from your home. You will be required to connect virtually with Choice team members and leadership on video via Zoom, with periodic travel in-person to our beautiful, state-of-the-art worldwide offices in Rockville, Maryland or Scottsdale, AZ. Frequent nationwide travel will be required, approximately 70% of the time to visit our owners and attend meetings.
We are focused on safety and wellness in our offices, and as such, as a Choice associate you will be required to disclose your COVID-19 vaccination status and provide a copy of your vaccination card. If you are not vaccinated or elect not to disclose your status, we will require a weekly negative COVID-19 test if/when working in the office.
About Choice
Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With more than 7,100 hotels, representing over 600,000 rooms, in nearly 40 countries and territories as of September 30, 2021, the Choice® family of hotel brands provide business and leisure travelers with a range of high-quality lodging options from limited service to full-service hotels in the upscale, midscale, extended-stay and economy segments. The award-winning Choice Privileges® loyalty program offers members benefits ranging from everyday rewards to exceptional experiences.
At our worldwide corporate headquarters in Rockville, Maryland, and technology center in Scottsdale, Arizona, and through our associates around the globe, we keep Choice hotels thriving by serving as a champion for our franchisees and providing cutting-edge technology.
About Choice Hotels Financial Performance
2021 Choice Hotels third quarter domestic RevPAR exceeded guidance and grew 11.4% above 2019 levels; awarded 89 new domestic franchise agreements in the quarter, a 10% increase from the same period of 2020
http://media.choicehotels.com/2021-11-04-Choice-Hotels-International-Reports-2021-Third-Quarter-Results
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity Show more details...
via ZipRecruiter
posted_at: 6 days agoschedule_type: Full-time
Director, Web Products
Scottsdale, AZ (Hybrid...
Who are we looking for?
Choice Hotels, one of the world's largest lodging franchisors, has an exciting new opportunity as our Director, Web Products on the Digital Commerce Team. The Digital Commerce Team is made up of product managers, designers, UX researchers, and marketers who are passionate about building the next generation of digital travel planning and shopping tools. With Choicehotels.com
Director, Web Products
Scottsdale, AZ (Hybrid...
Who are we looking for?
Choice Hotels, one of the world's largest lodging franchisors, has an exciting new opportunity as our Director, Web Products on the Digital Commerce Team. The Digital Commerce Team is made up of product managers, designers, UX researchers, and marketers who are passionate about building the next generation of digital travel planning and shopping tools. With Choicehotels.com and our award-winning apps as our canvasses, we leverage industry trends, consumer insights, and data to make it as easy as possible to plan, book, and travel with Choice. As a key member of our Digital Commerce Team, you will be responsible for day-to-day management activities of Digital Web Product Managers - including talent acquisition and performance evaluation. In addition, they will work with their counterparts in engineering, delivery, and the PMO to plan initiatives 2-3 quarters out, transforming them into feature sets that can be further broken down by the Digital Product Managers for delivery - mapping dependencies across multiple teams to mitigate risk.
Are you an experienced product management leader with a talent for developing teams that deliver high quality digital experiences? We invite you to apply today for our Director, Web Products role today and #MakeItYourChoice.
Your Responsibilities
Strategy Development
In partnership with Engineering management and other internal stakeholders, including Marketing and Loyalty, develops and executes digital commerce initiatives, products and solutions that benefit the global enterprise. Includes:
• Identifying changes in the marketplace and consumer expectations and behavior and making recommendations on how to evolve, improve and optimize Choicehotels.com towards the goal of driving company's short- and long-term growth strategies.
• Developing and maintaining a Digital product vision and strategy aligned to company strategy, stakeholder initiatives, and market opportunities
• Following and evaluating market trends to understand and identify opportunities and shifts in competitive position
• Developing senior level contacts in the eCommerce community for the purpose of understanding emerging trends and identifying future strategic partners
Web Product Team Leadership
• Set and track key business metrics and reports on success of product strategies in partnership with Business Intelligence
• Develops business cases for web products to include financial modeling, identified resources, and requirements needed to execute and go to market
• Identifies, prioritizes and implements initiatives and projects to accomplish the strategic objective of increasing revenue through choicehotels.com
• Develop practices, tools, and processes to support operational excellence, with particular emphasis on creating best-in-class capabilities for user research, user experience design, and analysis and testing methodologies
• Guides team in product planning, customer discovery, product discovery, and product development processes
• Support product managers in day-to-day prioritization and roadmap development with focus on strategy alignment and portfolio management
• Develops and maintains, within policy, associated budgets and internal departmental budgets as directed
Communication and Leadership
• Work closely with key operating partners in engineering, analytics, and marketing to deliver integrated capabilities
• Partner with business leaders from across the organization (Distribution, Loyalty, Sales, etc.) to create aligned and mutually reinforcing strategies and roadmaps for execution
• Share frequent and ongoing updates with Choice peers and executive leadership that creates strategic alignment, shared understanding of key product development initiatives, and sense of progress and confidence in results delivered
Staff Management
Manages a direct report team of associates and carries out supervisory responsibilities in accordance with the organization's policies and procedures. Includes:
• Recruit, train, and coach team of direct reports
• Develop product leaders within the organization-position of high autonomy, influence, and responsibility
• Manage team assignment and ongoing rebalancing
• Managing performance evaluation for associates, including compensation, rewards, and disciplinary actions as appropriate.
Your Experience, Skills & Competencies
Education, Experience and Knowledge
• Undergraduate degree in a relevant field, such as business, marketing, or engineering
• Minimum of 10 years of experience in business environment, including strategy, marketing, finance, etc.
• Minimum of 4 years' experience in eCommerce/managing transactional web sites
• Minimum of 4 years' experience running a web and product management experience preferably in a leadership capacity
• Deep understanding of the mobile space, including devices, technologies and applications-passion for staying abreast of mobile trends and emerging products
• Supervisory experience with proven success in managing associates with eCommerce experience
• Outstanding verbal, written and listening communication skills
• Excellent functional skills including problem solving, financial modeling, forecasting skills, analytical skills, and project management
• Excellent presentation skills
• Excellent time management skills
• Excellent interpersonal skills and demeanor
• Excellent decision-making skills and judgment
• Excellent strategic thinker with ability to formulate business strategy
• Proficiency with usability methodologies, industry standards and trends, both formal and informal usability testing methods, as well as a firm understanding of web technologies
• Proficiencies with metrics and data for mobile and online consumer businesses.
• Proficient in the use of MS Office applications such as Outlook, Word, PowerPoint and Excel
• Strong analytical skill
• Ability to think innovatively and anticipate emerging trends
• Ability to think strategically and execute tactics
• Able to write and present to a variety of audiences including executive team
• Ability to conceive, create and deliver persuasive business cases
• Demonstrated ability in observing and evaluating consumer experience; skilled in collecting and responding to input from multiple sources.
• Ability to move effortlessly from strategy to development of operational details
• Ability to make measurable progress on multiple high priority items simultaneously
• Ability to lead and motivate others, and hold others accountable
• Ability to drive results in a team-oriented environment
• Ability to work independently and collaboratively
• Ability to create management reports
• Must be able to uphold Choice's values
Your Team
This is a leadership role that will report to the Senior Director, Product Management. You will have 5-7 direct reports and collaborate with cross functional departments on a regular basis.
Your Work Location
As our Director, Web Products, you will be based in our beautiful, state-of-the-art technology hub in Scottsdale, AZ. In October 2021, Choice opened a newly constructed world class technology center.
Right now, our associates in Scottsdale, AZ are working in a hybrid environment, up to 4 days per week in the office and virtual from your home office the remaining days. We provide flexibility and encourage ongoing communication with your leadership to establish expectations about your unique needs.
We are focused on safety and wellness in our offices, and as such, as a Choice associate you will be required to disclose your COVID-19 vaccination status and provide a copy of your vaccination card.
About Choice
Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With nearly 7,500 hotels, representing nearly 630,000 rooms, in 46 countries and territories as of September 30, 2022, the Choice® family of hotel brands provides business and leisure travelers with a range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. The award-winning Choice Privileges® loyalty program offers members a faster way to rewards, with personalized benefits starting on day one. For more information, visit www.choicehotels.com.
At our worldwide corporate headquarters in Rockville, Maryland and St. Louis Park, Minnesota as well as our technology center in Scottsdale, Arizona, and through our associates around the globe, we keep Choice hotels thriving by serving as a champion for our franchisees and providing cutting-edge technology.
About Choice Hotels Financial Performance
Domestic revenue per available room (RevPAR) growth accelerated quarter-over-quarter, increasing by 15.2% for third quarter 2022, compared to the same period of 2019, outperforming the total industry by 410 basis points. Click here to review our detailed third quarter 2022 results.
• ** PLEASE NOTE: This role is not eligible for sponsorship ***
Ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity Show more details...
Scottsdale, AZ (Hybrid...
Who are we looking for?
Choice Hotels, one of the world's largest lodging franchisors, has an exciting new opportunity as our Director, Web Products on the Digital Commerce Team. The Digital Commerce Team is made up of product managers, designers, UX researchers, and marketers who are passionate about building the next generation of digital travel planning and shopping tools. With Choicehotels.com and our award-winning apps as our canvasses, we leverage industry trends, consumer insights, and data to make it as easy as possible to plan, book, and travel with Choice. As a key member of our Digital Commerce Team, you will be responsible for day-to-day management activities of Digital Web Product Managers - including talent acquisition and performance evaluation. In addition, they will work with their counterparts in engineering, delivery, and the PMO to plan initiatives 2-3 quarters out, transforming them into feature sets that can be further broken down by the Digital Product Managers for delivery - mapping dependencies across multiple teams to mitigate risk.
Are you an experienced product management leader with a talent for developing teams that deliver high quality digital experiences? We invite you to apply today for our Director, Web Products role today and #MakeItYourChoice.
Your Responsibilities
Strategy Development
In partnership with Engineering management and other internal stakeholders, including Marketing and Loyalty, develops and executes digital commerce initiatives, products and solutions that benefit the global enterprise. Includes:
• Identifying changes in the marketplace and consumer expectations and behavior and making recommendations on how to evolve, improve and optimize Choicehotels.com towards the goal of driving company's short- and long-term growth strategies.
• Developing and maintaining a Digital product vision and strategy aligned to company strategy, stakeholder initiatives, and market opportunities
• Following and evaluating market trends to understand and identify opportunities and shifts in competitive position
• Developing senior level contacts in the eCommerce community for the purpose of understanding emerging trends and identifying future strategic partners
Web Product Team Leadership
• Set and track key business metrics and reports on success of product strategies in partnership with Business Intelligence
• Develops business cases for web products to include financial modeling, identified resources, and requirements needed to execute and go to market
• Identifies, prioritizes and implements initiatives and projects to accomplish the strategic objective of increasing revenue through choicehotels.com
• Develop practices, tools, and processes to support operational excellence, with particular emphasis on creating best-in-class capabilities for user research, user experience design, and analysis and testing methodologies
• Guides team in product planning, customer discovery, product discovery, and product development processes
• Support product managers in day-to-day prioritization and roadmap development with focus on strategy alignment and portfolio management
• Develops and maintains, within policy, associated budgets and internal departmental budgets as directed
Communication and Leadership
• Work closely with key operating partners in engineering, analytics, and marketing to deliver integrated capabilities
• Partner with business leaders from across the organization (Distribution, Loyalty, Sales, etc.) to create aligned and mutually reinforcing strategies and roadmaps for execution
• Share frequent and ongoing updates with Choice peers and executive leadership that creates strategic alignment, shared understanding of key product development initiatives, and sense of progress and confidence in results delivered
Staff Management
Manages a direct report team of associates and carries out supervisory responsibilities in accordance with the organization's policies and procedures. Includes:
• Recruit, train, and coach team of direct reports
• Develop product leaders within the organization-position of high autonomy, influence, and responsibility
• Manage team assignment and ongoing rebalancing
• Managing performance evaluation for associates, including compensation, rewards, and disciplinary actions as appropriate.
Your Experience, Skills & Competencies
Education, Experience and Knowledge
• Undergraduate degree in a relevant field, such as business, marketing, or engineering
• Minimum of 10 years of experience in business environment, including strategy, marketing, finance, etc.
• Minimum of 4 years' experience in eCommerce/managing transactional web sites
• Minimum of 4 years' experience running a web and product management experience preferably in a leadership capacity
• Deep understanding of the mobile space, including devices, technologies and applications-passion for staying abreast of mobile trends and emerging products
• Supervisory experience with proven success in managing associates with eCommerce experience
• Outstanding verbal, written and listening communication skills
• Excellent functional skills including problem solving, financial modeling, forecasting skills, analytical skills, and project management
• Excellent presentation skills
• Excellent time management skills
• Excellent interpersonal skills and demeanor
• Excellent decision-making skills and judgment
• Excellent strategic thinker with ability to formulate business strategy
• Proficiency with usability methodologies, industry standards and trends, both formal and informal usability testing methods, as well as a firm understanding of web technologies
• Proficiencies with metrics and data for mobile and online consumer businesses.
• Proficient in the use of MS Office applications such as Outlook, Word, PowerPoint and Excel
• Strong analytical skill
• Ability to think innovatively and anticipate emerging trends
• Ability to think strategically and execute tactics
• Able to write and present to a variety of audiences including executive team
• Ability to conceive, create and deliver persuasive business cases
• Demonstrated ability in observing and evaluating consumer experience; skilled in collecting and responding to input from multiple sources.
• Ability to move effortlessly from strategy to development of operational details
• Ability to make measurable progress on multiple high priority items simultaneously
• Ability to lead and motivate others, and hold others accountable
• Ability to drive results in a team-oriented environment
• Ability to work independently and collaboratively
• Ability to create management reports
• Must be able to uphold Choice's values
Your Team
This is a leadership role that will report to the Senior Director, Product Management. You will have 5-7 direct reports and collaborate with cross functional departments on a regular basis.
Your Work Location
As our Director, Web Products, you will be based in our beautiful, state-of-the-art technology hub in Scottsdale, AZ. In October 2021, Choice opened a newly constructed world class technology center.
Right now, our associates in Scottsdale, AZ are working in a hybrid environment, up to 4 days per week in the office and virtual from your home office the remaining days. We provide flexibility and encourage ongoing communication with your leadership to establish expectations about your unique needs.
We are focused on safety and wellness in our offices, and as such, as a Choice associate you will be required to disclose your COVID-19 vaccination status and provide a copy of your vaccination card.
About Choice
Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With nearly 7,500 hotels, representing nearly 630,000 rooms, in 46 countries and territories as of September 30, 2022, the Choice® family of hotel brands provides business and leisure travelers with a range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. The award-winning Choice Privileges® loyalty program offers members a faster way to rewards, with personalized benefits starting on day one. For more information, visit www.choicehotels.com.
At our worldwide corporate headquarters in Rockville, Maryland and St. Louis Park, Minnesota as well as our technology center in Scottsdale, Arizona, and through our associates around the globe, we keep Choice hotels thriving by serving as a champion for our franchisees and providing cutting-edge technology.
About Choice Hotels Financial Performance
Domestic revenue per available room (RevPAR) growth accelerated quarter-over-quarter, increasing by 15.2% for third quarter 2022, compared to the same period of 2019, outperforming the total industry by 410 basis points. Click here to review our detailed third quarter 2022 results.
• ** PLEASE NOTE: This role is not eligible for sponsorship ***
Ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity Show more details...
via Choice Hotels - Talentify
posted_at: 4 days agoschedule_type: Full-time
Director, Digital Product Management
Scottsdale, AZ (Hybrid...
Who are we looking for?
Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Director, Digital Product Management on the Digital Commerce Team. The Digital Commerce Team is made up of product managers, designers, UX researchers, and marketers who are passionate about building the next generation of digital travel planning and shopping
Director, Digital Product Management
Scottsdale, AZ (Hybrid...
Who are we looking for?
Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Director, Digital Product Management on the Digital Commerce Team. The Digital Commerce Team is made up of product managers, designers, UX researchers, and marketers who are passionate about building the next generation of digital travel planning and shopping tools. With Choicehotels.com and our award-winning apps as our canvasses, we leverage industry trends, consumer insights, and data to make it as easy as possible to plan, book, and travel with Choice. As a key member of our Digital Commerce Team, you will be responsible for day-to-day management activities of Digital Web Product Managers - including talent acquisition and performance evaluation. In addition, they will work with their counterparts in engineering, delivery, and the PMO to plan initiatives 2-3 quarters out, transforming them into feature sets that can be further broken down by the Digital Product Managers for delivery - mapping dependencies across multiple teams to mitigate risk.
Are you an experienced product management leader with a talent for developing teams that deliver high quality digital experiences? We invite you to apply today for our Director, Digital Product Management role today and #MakeItYourChoice.
Your Responsibilities
Strategy Development
In partnership with Engineering management and other internal stakeholders, including Marketing and Loyalty, develops and executes digital commerce initiatives, products and solutions that benefit the global enterprise. Includes:
• Identifying changes in the marketplace and consumer expectations and behavior and making recommendations on how to evolve, improve and optimize Choicehotels.com towards the goal of driving company’s short- and long-term growth strategies.
• Developing and maintaining a Digital product vision and strategy aligned to company strategy, stakeholder initiatives, and market opportunities
• Following and evaluating market trends to understand and identify opportunities and shifts in competitive position
• Developing senior level contacts in the eCommerce community for the purpose of understanding emerging trends and identifying future strategic partners
Web Product Team Leadership
• Set and track key business metrics and reports on success of product strategies in partnership with Business Intelligence
• Develops business cases for web products to include financial modeling, identified resources, and requirements needed to execute and go to market
• Identifies, prioritizes and implements initiatives and projects to accomplish the strategic objective of increasing revenue through choicehotels.com
• Develop practices, tools, and processes to support operational excellence, with particular emphasis on creating best-in-class capabilities for user research, user experience design, and analysis and testing methodologies
• Guides team in product planning, customer discovery, product discovery, and product development processes
• Support product managers in day-to-day prioritization and roadmap development with focus on strategy alignment and portfolio management
• Develops and maintains, within policy, associated budgets and internal departmental budgets as directed
Communication and Leadership
• Work closely with key operating partners in engineering, analytics, and marketing to deliver integrated capabilities
• Partner with business leaders from across the organization (Distribution, Loyalty, Sales, etc.) to create aligned and mutually reinforcing strategies and roadmaps for execution
• Share frequent and ongoing updates with Choice peers and executive leadership that creates strategic alignment, shared understanding of key product development initiatives, and sense of progress and confidence in results delivered
Staff Management
Manages a direct report team of associates and carries out supervisory responsibilities in accordance with the organization's policies and procedures. Includes:
• Recruit, train, and coach team of direct reports
• Develop product leaders within the organization—position of high autonomy, influence, and responsibility
• Manage team assignment and ongoing rebalancing
• Managing performance evaluation for associates, including compensation, rewards, and disciplinary actions as appropriate.
Your Experience, Skills & Competencies
Education, Experience and Knowledge
• Undergraduate degree in a relevant field, such as business, marketing, or engineering
• Minimum of 10 years of experience in business environment, including strategy, marketing, finance, etc.
• Minimum of 4 years’ experience in eCommerce/managing transactional web sites
• Minimum of 4 years’ experience running a web and product management experience preferably in a leadership capacity
• Deep understanding of the mobile space, including devices, technologies and applications—passion for staying abreast of mobile trends and emerging products
• Supervisory experience with proven success in managing associates with eCommerce experience
• Outstanding verbal, written and listening communication skills
• Excellent functional skills including problem solving, financial modeling, forecasting skills, analytical skills, and project management
• Excellent presentation skills
• Excellent time management skills
• Excellent interpersonal skills and demeanor
• Excellent decision-making skills and judgment
• Excellent strategic thinker with ability to formulate business strategy
• Proficiency with usability methodologies, industry standards and trends, both formal and informal usability testing methods, as well as a firm understanding of web technologies
• Proficiencies with metrics and data for mobile and online consumer businesses.
• Proficient in the use of MS Office applications such as Outlook, Word, PowerPoint and Excel
• Strong analytical skill
• Ability to think innovatively and anticipate emerging trends
• Ability to think strategically and execute tactics
• Able to write and present to a variety of audiences including executive team
• Ability to conceive, create and deliver persuasive business cases
• Demonstrated ability in observing and evaluating consumer experience; skilled in collecting and responding to input from multiple sources.
• Ability to move effortlessly from strategy to development of operational details
• Ability to make measurable progress on multiple high priority items simultaneously
• Ability to lead and motivate others, and hold others accountable
• Ability to drive results in a team-oriented environment
• Ability to work independently and collaboratively
• Ability to create management reports
• Must be able to uphold Choice’s values
Your Team
This is a leadership role that will report to the Senior Director, Product Management. You will have 5-7 direct reports and collaborate with cross functional departments on a regular basis.
Your Work Location
As our Director, Digital Product Management , you will be based in our beautiful, state-of-the-art technology hub in Scottsdale, AZ. In October 2021, Choice opened a newly constructed world class technology center.
Right now, our associates in Scottsdale, AZ are working in a hybrid environment, up to 4 days per week in the office and virtual from your home office the remaining days. We provide flexibility and encourage ongoing communication with your leadership to establish expectations about your unique needs.
We are focused on safety and wellness in our offices, and as such, as a Choice associate you will be required to disclose your COVID-19 vaccination status and provide a copy of your vaccination card.
About Choice
Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With nearly 7,500 hotels, representing nearly 630,000 rooms, in 46 countries and territories as of September 30, 2022, the Choice® family of hotel brands provides business and leisure travelers with a range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. The award-winning Choice Privileges® loyalty program offers members a faster way to rewards, with personalized benefits starting on day one. For more information, visit www.choicehotels.com.
At our worldwide corporate headquarters in Rockville, Maryland and St. Louis Park, Minnesota as well as our technology center in Scottsdale, Arizona, and through our associates around the globe, we keep Choice hotels thriving by serving as a champion for our franchisees and providing cutting-edge technology.
About Choice Hotels Financial Performance
Domestic revenue per available room (RevPAR) growth accelerated quarter-over-quarter, increasing by 15.2% for third quarter 2022, compared to the same period of 2019, outperforming the total industry by 410 basis points. Click here to review our detailed third quarter 2022 results.
• ** PLEASE NOTE: This role is not eligible for sponsorship ***
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity Show more details...
Scottsdale, AZ (Hybrid...
Who are we looking for?
Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Director, Digital Product Management on the Digital Commerce Team. The Digital Commerce Team is made up of product managers, designers, UX researchers, and marketers who are passionate about building the next generation of digital travel planning and shopping tools. With Choicehotels.com and our award-winning apps as our canvasses, we leverage industry trends, consumer insights, and data to make it as easy as possible to plan, book, and travel with Choice. As a key member of our Digital Commerce Team, you will be responsible for day-to-day management activities of Digital Web Product Managers - including talent acquisition and performance evaluation. In addition, they will work with their counterparts in engineering, delivery, and the PMO to plan initiatives 2-3 quarters out, transforming them into feature sets that can be further broken down by the Digital Product Managers for delivery - mapping dependencies across multiple teams to mitigate risk.
Are you an experienced product management leader with a talent for developing teams that deliver high quality digital experiences? We invite you to apply today for our Director, Digital Product Management role today and #MakeItYourChoice.
Your Responsibilities
Strategy Development
In partnership with Engineering management and other internal stakeholders, including Marketing and Loyalty, develops and executes digital commerce initiatives, products and solutions that benefit the global enterprise. Includes:
• Identifying changes in the marketplace and consumer expectations and behavior and making recommendations on how to evolve, improve and optimize Choicehotels.com towards the goal of driving company’s short- and long-term growth strategies.
• Developing and maintaining a Digital product vision and strategy aligned to company strategy, stakeholder initiatives, and market opportunities
• Following and evaluating market trends to understand and identify opportunities and shifts in competitive position
• Developing senior level contacts in the eCommerce community for the purpose of understanding emerging trends and identifying future strategic partners
Web Product Team Leadership
• Set and track key business metrics and reports on success of product strategies in partnership with Business Intelligence
• Develops business cases for web products to include financial modeling, identified resources, and requirements needed to execute and go to market
• Identifies, prioritizes and implements initiatives and projects to accomplish the strategic objective of increasing revenue through choicehotels.com
• Develop practices, tools, and processes to support operational excellence, with particular emphasis on creating best-in-class capabilities for user research, user experience design, and analysis and testing methodologies
• Guides team in product planning, customer discovery, product discovery, and product development processes
• Support product managers in day-to-day prioritization and roadmap development with focus on strategy alignment and portfolio management
• Develops and maintains, within policy, associated budgets and internal departmental budgets as directed
Communication and Leadership
• Work closely with key operating partners in engineering, analytics, and marketing to deliver integrated capabilities
• Partner with business leaders from across the organization (Distribution, Loyalty, Sales, etc.) to create aligned and mutually reinforcing strategies and roadmaps for execution
• Share frequent and ongoing updates with Choice peers and executive leadership that creates strategic alignment, shared understanding of key product development initiatives, and sense of progress and confidence in results delivered
Staff Management
Manages a direct report team of associates and carries out supervisory responsibilities in accordance with the organization's policies and procedures. Includes:
• Recruit, train, and coach team of direct reports
• Develop product leaders within the organization—position of high autonomy, influence, and responsibility
• Manage team assignment and ongoing rebalancing
• Managing performance evaluation for associates, including compensation, rewards, and disciplinary actions as appropriate.
Your Experience, Skills & Competencies
Education, Experience and Knowledge
• Undergraduate degree in a relevant field, such as business, marketing, or engineering
• Minimum of 10 years of experience in business environment, including strategy, marketing, finance, etc.
• Minimum of 4 years’ experience in eCommerce/managing transactional web sites
• Minimum of 4 years’ experience running a web and product management experience preferably in a leadership capacity
• Deep understanding of the mobile space, including devices, technologies and applications—passion for staying abreast of mobile trends and emerging products
• Supervisory experience with proven success in managing associates with eCommerce experience
• Outstanding verbal, written and listening communication skills
• Excellent functional skills including problem solving, financial modeling, forecasting skills, analytical skills, and project management
• Excellent presentation skills
• Excellent time management skills
• Excellent interpersonal skills and demeanor
• Excellent decision-making skills and judgment
• Excellent strategic thinker with ability to formulate business strategy
• Proficiency with usability methodologies, industry standards and trends, both formal and informal usability testing methods, as well as a firm understanding of web technologies
• Proficiencies with metrics and data for mobile and online consumer businesses.
• Proficient in the use of MS Office applications such as Outlook, Word, PowerPoint and Excel
• Strong analytical skill
• Ability to think innovatively and anticipate emerging trends
• Ability to think strategically and execute tactics
• Able to write and present to a variety of audiences including executive team
• Ability to conceive, create and deliver persuasive business cases
• Demonstrated ability in observing and evaluating consumer experience; skilled in collecting and responding to input from multiple sources.
• Ability to move effortlessly from strategy to development of operational details
• Ability to make measurable progress on multiple high priority items simultaneously
• Ability to lead and motivate others, and hold others accountable
• Ability to drive results in a team-oriented environment
• Ability to work independently and collaboratively
• Ability to create management reports
• Must be able to uphold Choice’s values
Your Team
This is a leadership role that will report to the Senior Director, Product Management. You will have 5-7 direct reports and collaborate with cross functional departments on a regular basis.
Your Work Location
As our Director, Digital Product Management , you will be based in our beautiful, state-of-the-art technology hub in Scottsdale, AZ. In October 2021, Choice opened a newly constructed world class technology center.
Right now, our associates in Scottsdale, AZ are working in a hybrid environment, up to 4 days per week in the office and virtual from your home office the remaining days. We provide flexibility and encourage ongoing communication with your leadership to establish expectations about your unique needs.
We are focused on safety and wellness in our offices, and as such, as a Choice associate you will be required to disclose your COVID-19 vaccination status and provide a copy of your vaccination card.
About Choice
Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With nearly 7,500 hotels, representing nearly 630,000 rooms, in 46 countries and territories as of September 30, 2022, the Choice® family of hotel brands provides business and leisure travelers with a range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. The award-winning Choice Privileges® loyalty program offers members a faster way to rewards, with personalized benefits starting on day one. For more information, visit www.choicehotels.com.
At our worldwide corporate headquarters in Rockville, Maryland and St. Louis Park, Minnesota as well as our technology center in Scottsdale, Arizona, and through our associates around the globe, we keep Choice hotels thriving by serving as a champion for our franchisees and providing cutting-edge technology.
About Choice Hotels Financial Performance
Domestic revenue per available room (RevPAR) growth accelerated quarter-over-quarter, increasing by 15.2% for third quarter 2022, compared to the same period of 2019, outperforming the total industry by 410 basis points. Click here to review our detailed third quarter 2022 results.
• ** PLEASE NOTE: This role is not eligible for sponsorship ***
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity Show more details...
via Monster
posted_at: 10 days agoschedule_type: Full-time
Job Description:
General Manager position for a top-of-the-line Choice Hotels International property in Lubbock, Texas. The General Manager pr...Qualifications...
Required Education and Experience
1. Bachelor’s degree or higher education equivalent in hotel administration or business management and at least 2 years’ prior hotel or business management experience; or
2. Equivalent combination of education and experience.
Preferred Education
Job Description:
General Manager position for a top-of-the-line Choice Hotels International property in Lubbock, Texas. The General Manager pr...Qualifications...
Required Education and Experience
1. Bachelor’s degree or higher education equivalent in hotel administration or business management and at least 2 years’ prior hotel or business management experience; or
2. Equivalent combination of education and experience.
Preferred Education and Experience
1. Bilingual (English/Spanish) communication skill is desirable but not required.
2. Certified Hotel Administrator (CHA) certification desirable but not required Show more details...
General Manager position for a top-of-the-line Choice Hotels International property in Lubbock, Texas. The General Manager pr...Qualifications...
Required Education and Experience
1. Bachelor’s degree or higher education equivalent in hotel administration or business management and at least 2 years’ prior hotel or business management experience; or
2. Equivalent combination of education and experience.
Preferred Education and Experience
1. Bilingual (English/Spanish) communication skill is desirable but not required.
2. Certified Hotel Administrator (CHA) certification desirable but not required Show more details...
via Choice Hotels - Talentify
posted_at: 4 days agoschedule_type: Full-time
Manager, Retention, Upscale Brands
Rockville, MD/Scottsdale, AZ (Hybrid...
Who are we looking for?
Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Manager, Retention in the Upscale Brands Department. The Upscale Brands team ensures the integration of Raddison Upscale brands and the continual growth and operational excellence of our Cambria and Ascend brands. As a key member of our Upscale
Manager, Retention, Upscale Brands
Rockville, MD/Scottsdale, AZ (Hybrid...
Who are we looking for?
Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Manager, Retention in the Upscale Brands Department. The Upscale Brands team ensures the integration of Raddison Upscale brands and the continual growth and operational excellence of our Cambria and Ascend brands. As a key member of our Upscale Brands team you will be responsible for strategically partnering with key customer groups and functional partners across all Upscale brands to build Owner create programs and processes for Owner retention. This role is critical in supporting overall owner satisfaction, owner retention and net unit growth for the company’s Upscale portfolio.
Are you a collaborative leader with excellent business-savvy acumen who has a proactive approach to retention and ownership relationships? Do you thrive in a empowered, high impact role requiring flourishing interpersonal communication skills? We invite you to apply today for our Manager, Retention, Upscale Brands role today and #MakeItYourChoice.
Your Responsibilities
Build relationships with key customer groups and operators to support retention and net unit growth
• Establish brand and operations credibility with owners/operators
• Increase retention and owner satisfaction to drive overall net unit growth
Create strategic owner relations retention plan and retention programs
• Align with the VP of Upscale Brand Operations to strategize urgency and retention needs on a regular basis. Partner strategically with owners and operators to identify opportunities for greater support/services to retain and grow long term relationships with desirable owners.
• Build, develop and own the strategic owner relations retention plan and applicable programs.
• Keep abreast of industry trends and practices in relation to retention/franchise owner support services.
• Develop renewal, window and overall retention strategy.
• Lead efforts to execute re-licensing agreements; manage contract windows and operated with a proactive mindset to identify and urgent risk areas.
Partner with internal stakeholders in the Operations, Development, Commercial Services and Sourcing teams to ensure owner’s needs are understood and met
• Develop and leverage relationships with internal stakeholders.
• Build feedback process for sharing of owners needs across the business and operate with proactive communications to all key parties.
Grow owner value proposition with potential future owners / operators and build brand awareness both internally and externally
• Collaborate with Development team in ensuring Owner Value Proposition is engaging and a tool for both growth and retention.
• Educate internal and external audiences on the Owner Value Proposition to build brand awareness and brand engagement .
Your Experience, Skills & Competencies
• Bachelor’s Degree in Business, or related field and relevant work experience; hotel experience preferred.
• Minimum of 5 years’ progressive experience in hotel or other franchise industry including contract negotiations, retention and re-licensing.
• Strong track record of success in driving execution and delivering business results, specifically with owner retention. Highly results-oriented and a motivated self-starter.
• Excellent leadership skills; proven ability to develop relationships with associates and external ownership groups at all levels and to drive results in a team-oriented environment.
• Excellent business-savvy with a consultative approach and holistic business view; ability to influence and collaborate with leaders across organizational lines.
• High tolerance for ambiguity combined with ability to leverage data and create a foundation of data-supported decision making. Excellent analytical and forecasting skills.
• Excellent verbal and written communication skills with the ability to communicate across all stakeholder groups including small and large group settings, both internal and external.
• Proficient in the use of MS Office applications, such as Outlook, Word, Excel, PowerPoint.
• Must be able to model Choice's Values in order to be bold, be quick, listen, be curious, and act with integrity.
• Ability to travel up to 60% of the time.
Your Team
This is an individual contributor role that will report to the Vice President of Operations, Upscale Brand Operations. You will collaborate with cross functional departments on a regular basis.
Your Work Location
As our Manager, Retention, Upscale Brands, you will be based in either Rockville, MD or Phoenix, AZ offices.
Right now our associates in Rockville, MD are working in a hybrid environment, up to 4 days per week in the office and virtual from your home office the remaining days. We provide flexibility and encourage ongoing communication with your leadership to establish expectations about your unique needs.
We are focused on safety and wellness in our offices, and as such, as a Choice associate you will be required to disclose your COVID-19 vaccination status and provide a copy of your vaccination card.
About Choice
Choice Hotels International, Inc. (YSE: CHH) is one of the largest lodging franchisors in the world. With nearly 7,500 hotels, representing nearly 630,000 rooms, in 46 countries and territories as of September 30, 2022, the Choice® family of hotel brands provides business and leisure travelers with a range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. The award-winning Choice Privileges® loyalty program offers members a faster way to rewards, with personalized benefits starting on day one. For more information, visit www.choicehotels.com.
At our worldwide corporate headquarters in Rockville, Maryland and St. Louis Park, Minnesota as well as our technology center in Scottsdale, Arizona, and through our associates around the globe, we keep Choice hotels thriving by serving as a champion for our franchisees and providing cutting-edge technology.
About Choice Hotels Financial Performance
Domestic revenue per available room (RevPAR) growth accelerated quarter-over-quarter, increasing by 15.2% for third quarter 2022, compared to the same period of 2019, outperforming the total industry by 410 basis points. Click here to review our detailed third quarter 2022 results.
• ** PLEASE NOTE: This role is not eligible for sponsorship ***
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity Show more details...
Rockville, MD/Scottsdale, AZ (Hybrid...
Who are we looking for?
Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Manager, Retention in the Upscale Brands Department. The Upscale Brands team ensures the integration of Raddison Upscale brands and the continual growth and operational excellence of our Cambria and Ascend brands. As a key member of our Upscale Brands team you will be responsible for strategically partnering with key customer groups and functional partners across all Upscale brands to build Owner create programs and processes for Owner retention. This role is critical in supporting overall owner satisfaction, owner retention and net unit growth for the company’s Upscale portfolio.
Are you a collaborative leader with excellent business-savvy acumen who has a proactive approach to retention and ownership relationships? Do you thrive in a empowered, high impact role requiring flourishing interpersonal communication skills? We invite you to apply today for our Manager, Retention, Upscale Brands role today and #MakeItYourChoice.
Your Responsibilities
Build relationships with key customer groups and operators to support retention and net unit growth
• Establish brand and operations credibility with owners/operators
• Increase retention and owner satisfaction to drive overall net unit growth
Create strategic owner relations retention plan and retention programs
• Align with the VP of Upscale Brand Operations to strategize urgency and retention needs on a regular basis. Partner strategically with owners and operators to identify opportunities for greater support/services to retain and grow long term relationships with desirable owners.
• Build, develop and own the strategic owner relations retention plan and applicable programs.
• Keep abreast of industry trends and practices in relation to retention/franchise owner support services.
• Develop renewal, window and overall retention strategy.
• Lead efforts to execute re-licensing agreements; manage contract windows and operated with a proactive mindset to identify and urgent risk areas.
Partner with internal stakeholders in the Operations, Development, Commercial Services and Sourcing teams to ensure owner’s needs are understood and met
• Develop and leverage relationships with internal stakeholders.
• Build feedback process for sharing of owners needs across the business and operate with proactive communications to all key parties.
Grow owner value proposition with potential future owners / operators and build brand awareness both internally and externally
• Collaborate with Development team in ensuring Owner Value Proposition is engaging and a tool for both growth and retention.
• Educate internal and external audiences on the Owner Value Proposition to build brand awareness and brand engagement .
Your Experience, Skills & Competencies
• Bachelor’s Degree in Business, or related field and relevant work experience; hotel experience preferred.
• Minimum of 5 years’ progressive experience in hotel or other franchise industry including contract negotiations, retention and re-licensing.
• Strong track record of success in driving execution and delivering business results, specifically with owner retention. Highly results-oriented and a motivated self-starter.
• Excellent leadership skills; proven ability to develop relationships with associates and external ownership groups at all levels and to drive results in a team-oriented environment.
• Excellent business-savvy with a consultative approach and holistic business view; ability to influence and collaborate with leaders across organizational lines.
• High tolerance for ambiguity combined with ability to leverage data and create a foundation of data-supported decision making. Excellent analytical and forecasting skills.
• Excellent verbal and written communication skills with the ability to communicate across all stakeholder groups including small and large group settings, both internal and external.
• Proficient in the use of MS Office applications, such as Outlook, Word, Excel, PowerPoint.
• Must be able to model Choice's Values in order to be bold, be quick, listen, be curious, and act with integrity.
• Ability to travel up to 60% of the time.
Your Team
This is an individual contributor role that will report to the Vice President of Operations, Upscale Brand Operations. You will collaborate with cross functional departments on a regular basis.
Your Work Location
As our Manager, Retention, Upscale Brands, you will be based in either Rockville, MD or Phoenix, AZ offices.
Right now our associates in Rockville, MD are working in a hybrid environment, up to 4 days per week in the office and virtual from your home office the remaining days. We provide flexibility and encourage ongoing communication with your leadership to establish expectations about your unique needs.
We are focused on safety and wellness in our offices, and as such, as a Choice associate you will be required to disclose your COVID-19 vaccination status and provide a copy of your vaccination card.
About Choice
Choice Hotels International, Inc. (YSE: CHH) is one of the largest lodging franchisors in the world. With nearly 7,500 hotels, representing nearly 630,000 rooms, in 46 countries and territories as of September 30, 2022, the Choice® family of hotel brands provides business and leisure travelers with a range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. The award-winning Choice Privileges® loyalty program offers members a faster way to rewards, with personalized benefits starting on day one. For more information, visit www.choicehotels.com.
At our worldwide corporate headquarters in Rockville, Maryland and St. Louis Park, Minnesota as well as our technology center in Scottsdale, Arizona, and through our associates around the globe, we keep Choice hotels thriving by serving as a champion for our franchisees and providing cutting-edge technology.
About Choice Hotels Financial Performance
Domestic revenue per available room (RevPAR) growth accelerated quarter-over-quarter, increasing by 15.2% for third quarter 2022, compared to the same period of 2019, outperforming the total industry by 410 basis points. Click here to review our detailed third quarter 2022 results.
• ** PLEASE NOTE: This role is not eligible for sponsorship ***
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity Show more details...
via LinkedIn
posted_at: 5 days agoschedule_type: Full-time
Digital Guest Services
Digital Product Manager, Digital Guest Services...
Who are we looking for?
Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Digital Product Manager, Digital Guest Services on the Digital Commerce Team. The Digital Commerce Team is made up of product managers, designers, UX researchers, and marketers who are passionate about building the next generation of digital travel
Digital Guest Services
Digital Product Manager, Digital Guest Services...
Who are we looking for?
Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Digital Product Manager, Digital Guest Services on the Digital Commerce Team. The Digital Commerce Team is made up of product managers, designers, UX researchers, and marketers who are passionate about building the next generation of digital travel planning and shopping tools. With Choicehotels.com and our award-winning apps as our canvasses, we leverage industry trends, consumer insights, and data to make it as easy as possible to plan, book, and travel with Choice. As a key member of our Digital Commerce Team, you will help evolve our Guest facing desktop, mobile web, and app experiences by driving the forward-looking product vision for tools that help simplify the travel experience for our Guests pre-arrival, on-property, and after departure.
Are you an experienced product management professional with a passion for building customer-facing experiences that bridge the digital and physical space? We invite you to apply today for our Digital Product Manager, Digital Guest Services role today and #MakeItYourChoice.
Your Responsibilities
In this role, you will take ownership of our Digital Guest Services product vertical, and partner with UX research, design, engineering, and other teams across the company to deliver a set of Guest-facing tools that can be used to streamline the travel experience itself. You will do this by working closely with teams such as technology, design, and our brand teams.
• You will pull insights and inspiration from both the travel industry and other industries that have leveraged mobile and web technology to help reduce friction for customers
• You will use an agile, customer-centric product management mindset and hands-on experience working directly with software development teams to bring these new experiences to market. You will bring your expertise in consumer-facing desktop and mobile experiences, insights on the current and future needs of the customer, and a passion for championing these perspectives across all departments in the organization.
• You will leverage our AB testing platform to ensure we our building out the optimal experience for our Guests and achieving measurable results, and also support the measurement of business performance against key indicators and targets to ensure success against key metrics.
• You’ll work with our finance organization on business cases and financial modeling, and also partner closely with brand teams and other teams across the organization to develop “Go To Market” plans with our franchisees
Product Management/Agile Product Ownership
• Manage portfolio of mobile-focused Digital Guest Services products/projects to ensure success in accordance with strategic enterprise-wide objectives
• * Drive product development by actively participating in the agile software development process, representing the business and the voice of the customer in daily standups, sprint planning sessions, reviews, and retrospectives.
• Distill product strategies and corporate objectives into product concepts, user stories, and prioritized product backlogs for our suite of mobile products.
• Collaborate closely with user experience designers to create experiences that meet the needs of users and our business goals
• Coordinate priorities and delivery timelines with other product owners, business stakeholders, and cross-functional teams.
• Be a champion for our users and customers by developing an intimate understanding of the customer journey and jobs-to-be-done. Maintain this understanding through continuous market and consumer research, usability testing, product analytics, and test & learn methodologies.
• Supports cross-functional internally and externally facing teams in the development of go-to-market activities including development of launch plans and materials, customer support documentation, and employee training.
Strategy Development
• Provides business decision support for the development of the broader mobile and digital guest services strategy, and analysis of specific related opportunities.
• Helps develop the long-term strategy and roadmap for Guest-facing Digital Guest Services at Choice Hotels International
• Provides regular and on-demand analysis of Choice Hotels’ mobile data to support the development of the department’s strategy
• Conducts regular environmental analysis, including an assessment of competitive sites and industry/consumer trends
• Uses environmental analysis findings to create recommendations for additional initiatives and projects to further enhance and evolve Choice Hotels digital offerings
• Researches and analyzes prospective partner offerings for alignment with current and future departmental and corporate strategic objectives.
Performance Monitoring
• Supports the measurement of departmental performance against key indicators and targets to ensure success and visibility into actionable opportunities.
• Provides regular and on-demand analysis of data to support both ongoing business management and initiative decision support
• Regularly reports out findings and recommendation to select internal stakeholders
• Builds and maintains mobile reporting scorecards creating visualization of mobile KPI’s for presentation to senior management
• Works with the business intelligence team to facilitate additional reporting capabilities, as necessary
Your Experience, Skills & Competencies
• Minimum 3 years of experience as a product manager, product owner, business analyst, or similar role within an ecommerce organization.
• Demonstrated experience in building out app-based guest service or customer service features, ideally in the travel, transportation, or hospitality sector.
• Solid understanding of how to evaluate and measure the success of digital products.
• High collaboration with the engineering team, will need to walk the talk. Must have a solid understanding of web technologies.
• Experience with Agile/SCRUM methodologies and associated tools (Rally, Jira, Confluence).
• Bachelors degree or equivalent experience.
Skills & Abilities
• Must be able to manage multiple high priority efforts while maintaining a sense of urgency.
• Able to make decisions in the face of ambiguity and knows when to analyze further. Can instinctively balance speed and the need to support decisions with data.
• High degree of both business and technical acumen and curiosity.
• Must have excellent written and verbal communication skills, interpersonal skills, professionalism and integrity. Must be able to articulate the vision and the “why” behind product strategies and tactics. Must be able to communicate with different levels of the IT and business organizations to create shared understanding of complex business and technical concepts.
• Strong problem solving and analytical skills. Ability to find the signal in the noise and break down amorphous ideas into clear plans and requirements, considering every angle of a problem.
• Strong attention to detail and ability to accept and implement feedback.
• Able to learn, adapt, and respond quickly in a fast-paced environment.
• Demonstrated success operating both autonomously and as part of a team within a matrix-style organization
• Ability to uphold Choice's Values & Performance Principles of collaboration, performance excellence, sense of urgency, innovation, inclusion & diversity, integrity & trust, customer focus, accountability, and respect.
Your Team
This is an individual contributor role that will report to the Senior Director, Product Management. You will have 9-12 peer teammates and collaborate with cross functional departments on a regular basis.
Your Work Location
As our Digital Product Manager, Digital Guest Services, you will be based in our beautiful, state-of-the-art technology hub in Scottsdale, AZ. In October 2021, Choice opened a newly constructed world class technology center.
Right now, our associates in Scottsdale, AZ are working in a hybrid environment, up to 4 days per week in the office and virtual from your home office the remaining days. We provide flexibility and encourage ongoing communication with your leadership to establish expectations about your unique needs.
We are focused on safety and wellness in our offices, and as such, as a Choice associate you will be required to disclose your COVID-19 vaccination status and provide a copy of your vaccination card.
About Choice
Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With nearly 7,500 hotels, representing nearly 630,000 rooms, in 46 countries and territories as of September 30, 2022, the Choice® family of hotel brands provides business and leisure travelers with a range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. The award-winning Choice Privileges® loyalty program offers members a faster way to rewards, with personalized benefits starting on day one. For more information, visit www.choicehotels.com.
At our worldwide corporate headquarters in Rockville, Maryland and St. Louis Park, Minnesota as well as our technology center in Scottsdale, Arizona, and through our associates around the globe, we keep Choice hotels thriving by serving as a champion for our franchisees and providing cutting-edge technology.
• ** PLEASE NOTE: This role is not eligible for sponsorship ***
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity Show more details...
Digital Product Manager, Digital Guest Services...
Who are we looking for?
Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Digital Product Manager, Digital Guest Services on the Digital Commerce Team. The Digital Commerce Team is made up of product managers, designers, UX researchers, and marketers who are passionate about building the next generation of digital travel planning and shopping tools. With Choicehotels.com and our award-winning apps as our canvasses, we leverage industry trends, consumer insights, and data to make it as easy as possible to plan, book, and travel with Choice. As a key member of our Digital Commerce Team, you will help evolve our Guest facing desktop, mobile web, and app experiences by driving the forward-looking product vision for tools that help simplify the travel experience for our Guests pre-arrival, on-property, and after departure.
Are you an experienced product management professional with a passion for building customer-facing experiences that bridge the digital and physical space? We invite you to apply today for our Digital Product Manager, Digital Guest Services role today and #MakeItYourChoice.
Your Responsibilities
In this role, you will take ownership of our Digital Guest Services product vertical, and partner with UX research, design, engineering, and other teams across the company to deliver a set of Guest-facing tools that can be used to streamline the travel experience itself. You will do this by working closely with teams such as technology, design, and our brand teams.
• You will pull insights and inspiration from both the travel industry and other industries that have leveraged mobile and web technology to help reduce friction for customers
• You will use an agile, customer-centric product management mindset and hands-on experience working directly with software development teams to bring these new experiences to market. You will bring your expertise in consumer-facing desktop and mobile experiences, insights on the current and future needs of the customer, and a passion for championing these perspectives across all departments in the organization.
• You will leverage our AB testing platform to ensure we our building out the optimal experience for our Guests and achieving measurable results, and also support the measurement of business performance against key indicators and targets to ensure success against key metrics.
• You’ll work with our finance organization on business cases and financial modeling, and also partner closely with brand teams and other teams across the organization to develop “Go To Market” plans with our franchisees
Product Management/Agile Product Ownership
• Manage portfolio of mobile-focused Digital Guest Services products/projects to ensure success in accordance with strategic enterprise-wide objectives
• * Drive product development by actively participating in the agile software development process, representing the business and the voice of the customer in daily standups, sprint planning sessions, reviews, and retrospectives.
• Distill product strategies and corporate objectives into product concepts, user stories, and prioritized product backlogs for our suite of mobile products.
• Collaborate closely with user experience designers to create experiences that meet the needs of users and our business goals
• Coordinate priorities and delivery timelines with other product owners, business stakeholders, and cross-functional teams.
• Be a champion for our users and customers by developing an intimate understanding of the customer journey and jobs-to-be-done. Maintain this understanding through continuous market and consumer research, usability testing, product analytics, and test & learn methodologies.
• Supports cross-functional internally and externally facing teams in the development of go-to-market activities including development of launch plans and materials, customer support documentation, and employee training.
Strategy Development
• Provides business decision support for the development of the broader mobile and digital guest services strategy, and analysis of specific related opportunities.
• Helps develop the long-term strategy and roadmap for Guest-facing Digital Guest Services at Choice Hotels International
• Provides regular and on-demand analysis of Choice Hotels’ mobile data to support the development of the department’s strategy
• Conducts regular environmental analysis, including an assessment of competitive sites and industry/consumer trends
• Uses environmental analysis findings to create recommendations for additional initiatives and projects to further enhance and evolve Choice Hotels digital offerings
• Researches and analyzes prospective partner offerings for alignment with current and future departmental and corporate strategic objectives.
Performance Monitoring
• Supports the measurement of departmental performance against key indicators and targets to ensure success and visibility into actionable opportunities.
• Provides regular and on-demand analysis of data to support both ongoing business management and initiative decision support
• Regularly reports out findings and recommendation to select internal stakeholders
• Builds and maintains mobile reporting scorecards creating visualization of mobile KPI’s for presentation to senior management
• Works with the business intelligence team to facilitate additional reporting capabilities, as necessary
Your Experience, Skills & Competencies
• Minimum 3 years of experience as a product manager, product owner, business analyst, or similar role within an ecommerce organization.
• Demonstrated experience in building out app-based guest service or customer service features, ideally in the travel, transportation, or hospitality sector.
• Solid understanding of how to evaluate and measure the success of digital products.
• High collaboration with the engineering team, will need to walk the talk. Must have a solid understanding of web technologies.
• Experience with Agile/SCRUM methodologies and associated tools (Rally, Jira, Confluence).
• Bachelors degree or equivalent experience.
Skills & Abilities
• Must be able to manage multiple high priority efforts while maintaining a sense of urgency.
• Able to make decisions in the face of ambiguity and knows when to analyze further. Can instinctively balance speed and the need to support decisions with data.
• High degree of both business and technical acumen and curiosity.
• Must have excellent written and verbal communication skills, interpersonal skills, professionalism and integrity. Must be able to articulate the vision and the “why” behind product strategies and tactics. Must be able to communicate with different levels of the IT and business organizations to create shared understanding of complex business and technical concepts.
• Strong problem solving and analytical skills. Ability to find the signal in the noise and break down amorphous ideas into clear plans and requirements, considering every angle of a problem.
• Strong attention to detail and ability to accept and implement feedback.
• Able to learn, adapt, and respond quickly in a fast-paced environment.
• Demonstrated success operating both autonomously and as part of a team within a matrix-style organization
• Ability to uphold Choice's Values & Performance Principles of collaboration, performance excellence, sense of urgency, innovation, inclusion & diversity, integrity & trust, customer focus, accountability, and respect.
Your Team
This is an individual contributor role that will report to the Senior Director, Product Management. You will have 9-12 peer teammates and collaborate with cross functional departments on a regular basis.
Your Work Location
As our Digital Product Manager, Digital Guest Services, you will be based in our beautiful, state-of-the-art technology hub in Scottsdale, AZ. In October 2021, Choice opened a newly constructed world class technology center.
Right now, our associates in Scottsdale, AZ are working in a hybrid environment, up to 4 days per week in the office and virtual from your home office the remaining days. We provide flexibility and encourage ongoing communication with your leadership to establish expectations about your unique needs.
We are focused on safety and wellness in our offices, and as such, as a Choice associate you will be required to disclose your COVID-19 vaccination status and provide a copy of your vaccination card.
About Choice
Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With nearly 7,500 hotels, representing nearly 630,000 rooms, in 46 countries and territories as of September 30, 2022, the Choice® family of hotel brands provides business and leisure travelers with a range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. The award-winning Choice Privileges® loyalty program offers members a faster way to rewards, with personalized benefits starting on day one. For more information, visit www.choicehotels.com.
At our worldwide corporate headquarters in Rockville, Maryland and St. Louis Park, Minnesota as well as our technology center in Scottsdale, Arizona, and through our associates around the globe, we keep Choice hotels thriving by serving as a champion for our franchisees and providing cutting-edge technology.
• ** PLEASE NOTE: This role is not eligible for sponsorship ***
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity Show more details...
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