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Most recent job postings at Citizens Financial Group
via Oracle
posted_at: 21 days agoschedule_type: Full-time
Starting Salary: $20 / hour and up
Citizens Bankers devote their time getting to know their customers and building lasting relationships by providing trusted advice. Using your strong communication and problem-solving skills — along with your broad range of financial knowledge — you will anticipate your customers’ wishes and address almost every need. Your laser focus on delivering an... outstanding experience means every customer leaves happy,
Starting Salary: $20 / hour and up
Citizens Bankers devote their time getting to know their customers and building lasting relationships by providing trusted advice. Using your strong communication and problem-solving skills — along with your broad range of financial knowledge — you will anticipate your customers’ wishes and address almost every need. Your laser focus on delivering an... outstanding experience means every customer leaves happy, not just today, tomorrow and for years to come.
Are you outgoing? Do you get satisfaction out of helping others and offering sound advice? If you’re a “people person” who enjoys building positive relationships with customers, then this is the job for you!
Citizens Bankers are the face of the branch. You’ll get to know customers’ personal financial goals and recommend tailored solutions to meet their needs — like planning for the future, buying a home or opening a new credit card. Not only that, but you’ll also introduce customers to new, more efficient ways of banking online, through our award-winning mobile app and ATMS. Everyone in the branch environment thrives when you work together to meet individual and team goals. You can also take advantage of training, coaching and career planning to grow your career into branch management or another exciting role at Citizens.
What you'll do
• Be the face of Citizens, presenting a professional, friendly and helpful appearance with every interaction
• Work closely with new and existing customers to understand their financial needs and deepen relationships
• Provide recommendations and assist customers with a wide array of financial solutions to satisfy their spending, saving, borrowing and investing needs
• Help customers bank more efficiently using web, mobile and ATM banking
• Acquire new customers through outbound phone checkups and in-store prospecting
• Collaborate with your partners in Wealth, Mortgage and Business Banking to help customers with more complex financial needs
• Contact customers to schedule time to discuss their personal financial goals
• Provide financial education and services to customers to help them fit banking into their everyday lives
• Follow all financial policies and procedures, state and local laws and regulations
What you'll get
• Meaningful work & relationships – You’ll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.
• Commitment to community – You’ll thrive in a diverse, friendly and encouraging workplace that lets you give back to the community through volunteering and donating to causes that are important to you
• Recognition & reward – You’ll see your hard work rewarded with financial incentives, promotions, growth and new opportunities
• Training & development – You’ll grow your career through training, coaching, career planning and development that will enable you to branch off in any direction your talents and interests take you
• Exceptional benefits – You’ll have access to medical and dental insurance, a 401K with corporate match, tuition assistance and discounts on student loan refinancing. You’ll also get a discount on thousands of gyms, studios and fitness centers.
Qualifications
• High School degree or GED required
• 2 years of sales and customer service experience
• Strong listening and customer service skills
• Ability to effectively ask questions and identify needs to improve the customer relationship
• Commitment to building relationships through phone engagements
• Comfortable with using digital technology to support the delivery of business goals
• Ability to problem solve and provide solutions to customer issues
• Ability to strengthen relationships with teammates, business partners and specialists through collaboration
• Self-motivated, confident and ability to multitask effectively
• Ability to work branch hours, which can include weekends and evenings
• If selected, candidates must meet and follow all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and acquiring a Unique Identifier from the Nationwide Mortgage Licensing System (NMLS).
Preferred skills/experience:
• 1 year cash handling experience preferred
Hours and Work Schedule
• Hours per Week: 40
• Work Schedule: Varies with branch needs and may include weekends and evenings Show more details...
Citizens Bankers devote their time getting to know their customers and building lasting relationships by providing trusted advice. Using your strong communication and problem-solving skills — along with your broad range of financial knowledge — you will anticipate your customers’ wishes and address almost every need. Your laser focus on delivering an... outstanding experience means every customer leaves happy, not just today, tomorrow and for years to come.
Are you outgoing? Do you get satisfaction out of helping others and offering sound advice? If you’re a “people person” who enjoys building positive relationships with customers, then this is the job for you!
Citizens Bankers are the face of the branch. You’ll get to know customers’ personal financial goals and recommend tailored solutions to meet their needs — like planning for the future, buying a home or opening a new credit card. Not only that, but you’ll also introduce customers to new, more efficient ways of banking online, through our award-winning mobile app and ATMS. Everyone in the branch environment thrives when you work together to meet individual and team goals. You can also take advantage of training, coaching and career planning to grow your career into branch management or another exciting role at Citizens.
What you'll do
• Be the face of Citizens, presenting a professional, friendly and helpful appearance with every interaction
• Work closely with new and existing customers to understand their financial needs and deepen relationships
• Provide recommendations and assist customers with a wide array of financial solutions to satisfy their spending, saving, borrowing and investing needs
• Help customers bank more efficiently using web, mobile and ATM banking
• Acquire new customers through outbound phone checkups and in-store prospecting
• Collaborate with your partners in Wealth, Mortgage and Business Banking to help customers with more complex financial needs
• Contact customers to schedule time to discuss their personal financial goals
• Provide financial education and services to customers to help them fit banking into their everyday lives
• Follow all financial policies and procedures, state and local laws and regulations
What you'll get
• Meaningful work & relationships – You’ll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.
• Commitment to community – You’ll thrive in a diverse, friendly and encouraging workplace that lets you give back to the community through volunteering and donating to causes that are important to you
• Recognition & reward – You’ll see your hard work rewarded with financial incentives, promotions, growth and new opportunities
• Training & development – You’ll grow your career through training, coaching, career planning and development that will enable you to branch off in any direction your talents and interests take you
• Exceptional benefits – You’ll have access to medical and dental insurance, a 401K with corporate match, tuition assistance and discounts on student loan refinancing. You’ll also get a discount on thousands of gyms, studios and fitness centers.
Qualifications
• High School degree or GED required
• 2 years of sales and customer service experience
• Strong listening and customer service skills
• Ability to effectively ask questions and identify needs to improve the customer relationship
• Commitment to building relationships through phone engagements
• Comfortable with using digital technology to support the delivery of business goals
• Ability to problem solve and provide solutions to customer issues
• Ability to strengthen relationships with teammates, business partners and specialists through collaboration
• Self-motivated, confident and ability to multitask effectively
• Ability to work branch hours, which can include weekends and evenings
• If selected, candidates must meet and follow all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and acquiring a Unique Identifier from the Nationwide Mortgage Licensing System (NMLS).
Preferred skills/experience:
• 1 year cash handling experience preferred
Hours and Work Schedule
• Hours per Week: 40
• Work Schedule: Varies with branch needs and may include weekends and evenings Show more details...
via JobLeads
posted_at: 3 days agoschedule_type: Full-time
Description
The Relationship Manager is the central contact person for Middle Market and Emerging Markets clients and is responsible for representing Citizens Bank well in the Community. He/she will be the Relationship quarterback and be responsible for the delivery and maintenance of a wide array of diverse bank products and services through cross-sell partners and acts as a trusted advisor to the client’s executive management team. Must have
Description
The Relationship Manager is the central contact person for Middle Market and Emerging Markets clients and is responsible for representing Citizens Bank well in the Community. He/she will be the Relationship quarterback and be responsible for the delivery and maintenance of a wide array of diverse bank products and services through cross-sell partners and acts as a trusted advisor to the client’s executive management team. Must have a strong credit background and be able to represent client’s needs internally to deliver appropriate credit solutions that satisfies the client and meets the Bank’s risk appetite. Within the Middle Market/Emerging Markets team, the Relationship Manager will focus on companies with annual revenue between $25-$200+ million and will be responsible for managing credit-based relationships. Independent worker and excellent collaborator. Must be able to identify opportunities that will solve the client’s needs and importantly, articulate the Bank’s... full capabilities and interact at the CEO/Owner level to conduct strategic level conversations.
The role will focus its efforts on North New Jersey and NYC.
Primary responsibilities include:
• This role revolves around relationship building, idea generation, strategic business discussions, risk management, credit structuring, industry observations, and other matters of elevated importance.
• Manage a portfolio of credit and non-credit relationships of varying size and complexity.
• Must be able to identify opportunities that will solve the client’s needs and importantly, articulate the Bank’s full capabilities and interact at the CEO/Owner level to conduct strategic level conversations.
• Incumbent is responsible for active market coverage of prospective clients to achieve new client acquisition goals to generate new and incremental margin and fee-based revenue from both credit and non-credit ancillary product sales, including capital markets products and services offered by the Bank.
• The RM must be highly experienced in credit matters, able to read, interpret, and understand financial statements and credit issues quickly, and capable of strategic thinking to add value to a diverse set of companies within the portfolio.
• Both delegate and work closely and effectively with the Portfolio Management team to proactively serve the needs of the clients, while expanding the relationships and growing the overall portfolio.
Qualifications
Required Skills/Experience:
• Possess a minimum of 5+ years of relevant industry experience.
• Must exhibit a history of competency and success in soliciting, selling, developing, servicing, and structuring a wide range of secured and unsecured commercial financings, including complex transactions.
• Must be able to handle difficult and sensitive client relationships and capable of handling tough negotiations, both to win the deal and to legally document the transaction.
• Should be an independent thinker and self-starter with strong sales skills and excellent credit skills.
• Highly skilled in financial modeling and able to appropriately structure credit in a modeling environment.
• Must be able to independently assess business risk, taking into consideration capital structures and industry nuances as applicable.
• Capable of actively planning, organizing, and managing a deal team, consisting of applicable product partners, to determine value-added approaches to clients and potential clients.
• Will require highly developed communication skills and the ability to influence others by persuasively presenting thoughts and ideas to gain commitment and agreement for proposed ideas and solutions.
• Must be a good Team player, enthusiastic, resilient, energetic, and of high character.
Education, Certification, and/or Other Professional Credentials:
• Bachelor's Degree required
• Master's Degree preferred
• If not already licensed, must be willing to obtain FINRA Licensing (Series 79, 63, SIE)
Hours and Work Schedule
Hours per Week: 40
Work Schedule: Monday - Friday
Pay Transparency
The salary range for this position is $148,000 - $222,000, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, relevant skills, and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
#LI-Sourcer4
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates Show more details...
The Relationship Manager is the central contact person for Middle Market and Emerging Markets clients and is responsible for representing Citizens Bank well in the Community. He/she will be the Relationship quarterback and be responsible for the delivery and maintenance of a wide array of diverse bank products and services through cross-sell partners and acts as a trusted advisor to the client’s executive management team. Must have a strong credit background and be able to represent client’s needs internally to deliver appropriate credit solutions that satisfies the client and meets the Bank’s risk appetite. Within the Middle Market/Emerging Markets team, the Relationship Manager will focus on companies with annual revenue between $25-$200+ million and will be responsible for managing credit-based relationships. Independent worker and excellent collaborator. Must be able to identify opportunities that will solve the client’s needs and importantly, articulate the Bank’s... full capabilities and interact at the CEO/Owner level to conduct strategic level conversations.
The role will focus its efforts on North New Jersey and NYC.
Primary responsibilities include:
• This role revolves around relationship building, idea generation, strategic business discussions, risk management, credit structuring, industry observations, and other matters of elevated importance.
• Manage a portfolio of credit and non-credit relationships of varying size and complexity.
• Must be able to identify opportunities that will solve the client’s needs and importantly, articulate the Bank’s full capabilities and interact at the CEO/Owner level to conduct strategic level conversations.
• Incumbent is responsible for active market coverage of prospective clients to achieve new client acquisition goals to generate new and incremental margin and fee-based revenue from both credit and non-credit ancillary product sales, including capital markets products and services offered by the Bank.
• The RM must be highly experienced in credit matters, able to read, interpret, and understand financial statements and credit issues quickly, and capable of strategic thinking to add value to a diverse set of companies within the portfolio.
• Both delegate and work closely and effectively with the Portfolio Management team to proactively serve the needs of the clients, while expanding the relationships and growing the overall portfolio.
Qualifications
Required Skills/Experience:
• Possess a minimum of 5+ years of relevant industry experience.
• Must exhibit a history of competency and success in soliciting, selling, developing, servicing, and structuring a wide range of secured and unsecured commercial financings, including complex transactions.
• Must be able to handle difficult and sensitive client relationships and capable of handling tough negotiations, both to win the deal and to legally document the transaction.
• Should be an independent thinker and self-starter with strong sales skills and excellent credit skills.
• Highly skilled in financial modeling and able to appropriately structure credit in a modeling environment.
• Must be able to independently assess business risk, taking into consideration capital structures and industry nuances as applicable.
• Capable of actively planning, organizing, and managing a deal team, consisting of applicable product partners, to determine value-added approaches to clients and potential clients.
• Will require highly developed communication skills and the ability to influence others by persuasively presenting thoughts and ideas to gain commitment and agreement for proposed ideas and solutions.
• Must be a good Team player, enthusiastic, resilient, energetic, and of high character.
Education, Certification, and/or Other Professional Credentials:
• Bachelor's Degree required
• Master's Degree preferred
• If not already licensed, must be willing to obtain FINRA Licensing (Series 79, 63, SIE)
Hours and Work Schedule
Hours per Week: 40
Work Schedule: Monday - Friday
Pay Transparency
The salary range for this position is $148,000 - $222,000, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, relevant skills, and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
#LI-Sourcer4
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates Show more details...
via LinkedIn
posted_at: 1 day agoschedule_type: Full-timework_from_home: 1
Overview
This position provides risk analytics and expert support at the highest level of operational complexity to business units. Creates methods to evaluate potential losses, and develops high-impact solutions to minimize or eliminate risk. Recommends and monitors enhancements to current processes and procedures, performing analysis and reporting in support of strategic objectives. Serves as... a resource and may provide a leadership role for
Overview
This position provides risk analytics and expert support at the highest level of operational complexity to business units. Creates methods to evaluate potential losses, and develops high-impact solutions to minimize or eliminate risk. Recommends and monitors enhancements to current processes and procedures, performing analysis and reporting in support of strategic objectives. Serves as... a resource and may provide a leadership role for the work group through knowledge in the area of specialization.
Responsibilities
• Identifying Risk - Leads the design and implementation of process evaluation methods, and the development of expert solutions to address identified risks. Works closely with management to ensure risk strategies are effective and compliant. May involve creation, evaluation, and execution of models or simulation scenarios to test risk conditions.
• Data Analysis - Sources, compiles, and interprets data. Performs complex analysis for risk trends and data discrepancies, and may direct the analytics efforts of the work group.
• Reporting - Produces reports based on data analysis, company trends, and risk factors. Conveys patterns, problems, and areas of improvement. Enables insight into potential losses and mitigation of identified risks through reporting activities.
• Operational Support - Supports business processes through a variety of escalated operational tasks. Develops, implements, and ensures continuous improvement of procedures. Acts as a resource to management and other associates, including production of documentation, presentations, or other materials to educate on risk policies and procedures. Handles complex technical matters and participates in special projects.
• Remote position.
Qualifications
Bachelor's Degree and 4 years of experience in Risk management, or financial analysis, or statistical modeling OR High School Diploma or GED and 8 years of experience in Risk management, or financial analysis, or statistical modeling Show more details...
This position provides risk analytics and expert support at the highest level of operational complexity to business units. Creates methods to evaluate potential losses, and develops high-impact solutions to minimize or eliminate risk. Recommends and monitors enhancements to current processes and procedures, performing analysis and reporting in support of strategic objectives. Serves as... a resource and may provide a leadership role for the work group through knowledge in the area of specialization.
Responsibilities
• Identifying Risk - Leads the design and implementation of process evaluation methods, and the development of expert solutions to address identified risks. Works closely with management to ensure risk strategies are effective and compliant. May involve creation, evaluation, and execution of models or simulation scenarios to test risk conditions.
• Data Analysis - Sources, compiles, and interprets data. Performs complex analysis for risk trends and data discrepancies, and may direct the analytics efforts of the work group.
• Reporting - Produces reports based on data analysis, company trends, and risk factors. Conveys patterns, problems, and areas of improvement. Enables insight into potential losses and mitigation of identified risks through reporting activities.
• Operational Support - Supports business processes through a variety of escalated operational tasks. Develops, implements, and ensures continuous improvement of procedures. Acts as a resource to management and other associates, including production of documentation, presentations, or other materials to educate on risk policies and procedures. Handles complex technical matters and participates in special projects.
• Remote position.
Qualifications
Bachelor's Degree and 4 years of experience in Risk management, or financial analysis, or statistical modeling OR High School Diploma or GED and 8 years of experience in Risk management, or financial analysis, or statistical modeling Show more details...
via Talentify
schedule_type: Full-timesalary: 17 an hour
Description
Starting Salary: $17 / hour and up
Transactions aren’t at the heart of banking — relationships are. That’s why we’re not looking for just any teller. We’re looking for Citizens Tellers. What sets these colleagues apart? You look customers in the eye and greet them in the branch lobby with a smile — just like you would a friend or a neighbor. Whether you’re processing transactions or collaborating with your branch team to
Description
Starting Salary: $17 / hour and up
Transactions aren’t at the heart of banking — relationships are. That’s why we’re not looking for just any teller. We’re looking for Citizens Tellers. What sets these colleagues apart? You look customers in the eye and greet them in the branch lobby with a smile — just like you would a friend or a neighbor. Whether you’re processing transactions or collaborating with your branch team to meet a customer’s needs, you provide a memorable, significant experience to every customer, every day.
Are you a great listener? Do you enjoy meeting new people or strengthening existing relationships? If so, you’re Made Ready to be a Citizens Teller. It takes an upbeat attitude, an ability to listen intently and a desire to get to know your customers — who they are, what they need, which ones want to get in and out quickly vs. those who want to catch up. Using your knowledge of our award-winning mobile app and online banking options, you’ll simplify... banking for your customers. You will confidently cash checks, process withdrawals and deposits. You pride yourself in giving every customer the level of care they deserve, including referring them to the right banker who can handle more sophisticated requests.
What you'll do
• Be the face of Citizens; be professional, friendly and helpful with every interaction
• Welcome customers when they walk into the branch
• Talk with customers in the lobby — and the teller line — to understand the purpose of their visit
• Make customers feel cared for while you process transactions
• Introduce customers to new, more efficiently ways of banking like mobile, online and ATMs
• Build relationships with customers so you can anticipate their financial needs
• Introduce customers to a banker when more complex requests arise
• Follow all financial policies and procedures, state and local laws and regulations
• Take advantage of training and coaching to grow into a Citizens Banker or another exciting role
• Bring your positive energy and confidence to Citizens and its customers every day
What you'll get
• Meaningful work & relationships – You’ll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.
• Commitment to community – You’ll thrive in a diverse, friendly and supportive workplace that lets you give back to the community through volunteering and donating to causes that are important to you
• Recognition & reward – You’ll see your hard work rewarded with promotion, growth and new opportunities
• Training & development – You’ll grow your career through training, coaching, career planning and development that will enable you to branch off in any direction your talents and interests take you
• Exceptional benefits – You’ll have access to medical and dental insurance, a 401K with corporate match, tuition assistance and discounts on student loan refinancing. You’ll also get a discount on thousands of gyms, studios and fitness centers.
Qualifications
• High School degree or GED required
• Minimum of 1 year cash handling experience in a retail or banking environment
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
• Strong listening and communication skills
• Ability to effectively ask questions and identify needs to enhance the customer relationship
• Commitment to build relationships through in-person customer interactions
• Ability to problem solve and provide solutions to customer issues
• Comfortable with using digital technology to support the delivery of business goals
• Ability to build positive relationships with teammates, business partners and specialists through collaboration
• Energetic, detail-oriented and ability to multitask effectively
• Ability to work branch hours, which can include weekends and evenings
Hours and Work Schedule
• Hours per Week: 40
• Work Schedule: Varies with branch needs and may include weekends and evenings
The salary range for this position is $17.00-$22.98 hourly. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates Show more details...
Starting Salary: $17 / hour and up
Transactions aren’t at the heart of banking — relationships are. That’s why we’re not looking for just any teller. We’re looking for Citizens Tellers. What sets these colleagues apart? You look customers in the eye and greet them in the branch lobby with a smile — just like you would a friend or a neighbor. Whether you’re processing transactions or collaborating with your branch team to meet a customer’s needs, you provide a memorable, significant experience to every customer, every day.
Are you a great listener? Do you enjoy meeting new people or strengthening existing relationships? If so, you’re Made Ready to be a Citizens Teller. It takes an upbeat attitude, an ability to listen intently and a desire to get to know your customers — who they are, what they need, which ones want to get in and out quickly vs. those who want to catch up. Using your knowledge of our award-winning mobile app and online banking options, you’ll simplify... banking for your customers. You will confidently cash checks, process withdrawals and deposits. You pride yourself in giving every customer the level of care they deserve, including referring them to the right banker who can handle more sophisticated requests.
What you'll do
• Be the face of Citizens; be professional, friendly and helpful with every interaction
• Welcome customers when they walk into the branch
• Talk with customers in the lobby — and the teller line — to understand the purpose of their visit
• Make customers feel cared for while you process transactions
• Introduce customers to new, more efficiently ways of banking like mobile, online and ATMs
• Build relationships with customers so you can anticipate their financial needs
• Introduce customers to a banker when more complex requests arise
• Follow all financial policies and procedures, state and local laws and regulations
• Take advantage of training and coaching to grow into a Citizens Banker or another exciting role
• Bring your positive energy and confidence to Citizens and its customers every day
What you'll get
• Meaningful work & relationships – You’ll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.
• Commitment to community – You’ll thrive in a diverse, friendly and supportive workplace that lets you give back to the community through volunteering and donating to causes that are important to you
• Recognition & reward – You’ll see your hard work rewarded with promotion, growth and new opportunities
• Training & development – You’ll grow your career through training, coaching, career planning and development that will enable you to branch off in any direction your talents and interests take you
• Exceptional benefits – You’ll have access to medical and dental insurance, a 401K with corporate match, tuition assistance and discounts on student loan refinancing. You’ll also get a discount on thousands of gyms, studios and fitness centers.
Qualifications
• High School degree or GED required
• Minimum of 1 year cash handling experience in a retail or banking environment
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
• Strong listening and communication skills
• Ability to effectively ask questions and identify needs to enhance the customer relationship
• Commitment to build relationships through in-person customer interactions
• Ability to problem solve and provide solutions to customer issues
• Comfortable with using digital technology to support the delivery of business goals
• Ability to build positive relationships with teammates, business partners and specialists through collaboration
• Energetic, detail-oriented and ability to multitask effectively
• Ability to work branch hours, which can include weekends and evenings
Hours and Work Schedule
• Hours per Week: 40
• Work Schedule: Varies with branch needs and may include weekends and evenings
The salary range for this position is $17.00-$22.98 hourly. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates Show more details...
via JobLeads
posted_at: 6 days agoschedule_type: Full-time
Description
Responsibilities
The Network Engineering Manager will lead a team of highly skilled engineers with responsibly for quality delivery of Network Infrastructure supporting Office and Branch network solutions across the enterprise. These services include business requested project support, properties projects, network platform administration / provisioning and network platform lifecycle management. The successful candidate must have experience
Description
Responsibilities
The Network Engineering Manager will lead a team of highly skilled engineers with responsibly for quality delivery of Network Infrastructure supporting Office and Branch network solutions across the enterprise. These services include business requested project support, properties projects, network platform administration / provisioning and network platform lifecycle management. The successful candidate must have experience with the delivery of network services across data, voice, cloud, and network security platforms.
The Manager of Network Engineering will be responsible for:
• Leading a team of network engineers; offering thought leadership, mentorship and ensuring the development of team-members; delegating tasks and responsibilities; ensuring quality of work.
• Acting as co-captain, alongside Network Architecture, Cloud Engineering and Colleague Technology teams the manager will lead a team of network engineers, ensuring the quality and integrity of... engineered solutions.
• Meeting or exceeding enterprise standards through the agile engineering, implementation, and maintenance of critical network infrastructure components.
• Applying firewalls, IDS/IPS, various proxy gateways and other network security devices; ensuring the application of ‘defense-in-depth’ methodology; collaborating with cyber security teams.
• Leveraging hands-on engineering expertise and leadership to ensure the timely completion of network infrastructure projects.
• Continuously driving the adoption of standards and best practices throughout the development life cycle in conjunction with internal and external stakeholder.
• Collaborating with other engineering and IT teams to complete cross-functional project work, acting as a liaison between network engineers and other engineering teams.
Required Qualifications
• 12+ years of working experience in network engineering, systems administration or related field; experience managing engineering and technical employees
• Experience managing engineers or other technical personnel; experience managing infrastructure projects; cross-functional collaboration
• Experience with engineering, planning and developing network solutions
• Experience supporting a multi-platform network environment with demonstrated ability to lead the delivery for current and new technologies through the complete solution lifecycle
• Experience with LAN / WAN / MAN / WLAN, Software Defined WAN (SDWAN), Software Defined Data Center (SDDC), Carrier Networks, DNS / DHCP / IP Address Management
• Experience with Structured cabling infrastructure design, implementation, and management
• Experience with Video conferencing solutions, Cisco WebEx, MS Teams, Zoom
• Experience Secure Access Service Edge solutions, Netscope, Zscaller
• Experience with creating documentation and solutions standards
• Ability to apply process management principles to set the tone and pace for the maturation of the program
• Proven ability to influence and gain trust at business and technology executive/senior management levels in multi-culture environments
• Ability to manage multiple project activities simultaneously to short timescales
• Ability to demonstrate continuous improvement
• Support initiatives to improve teamwork & staff satisfaction to create a working environment which supports high performance
• Strong verbal and written communication skills
• Self-motivation with the ability to adapt to a rapidly changing technology and business environment
Desired Qualifications
• Working experience in the financial services industry; understanding of the roles of consumer and custodial banks
• Experience implementing large-scale infrastructure solutions with a proven track record of success
• Microsoft and Cisco coursework and/or certifications
• Knowledge of TCP/IP networks
Education and Certifications
• Required: Bachelor's degree in Computer Science, Computer Engineering or related discipline
• Preferred: Master's degree in Computer Science, Computer Engineering or related discipline
The salary range for this position is $ 153,600- $ 230,400, plus benefits and an opportunity to earn an annual discretionary bonus. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates Show more details...
Responsibilities
The Network Engineering Manager will lead a team of highly skilled engineers with responsibly for quality delivery of Network Infrastructure supporting Office and Branch network solutions across the enterprise. These services include business requested project support, properties projects, network platform administration / provisioning and network platform lifecycle management. The successful candidate must have experience with the delivery of network services across data, voice, cloud, and network security platforms.
The Manager of Network Engineering will be responsible for:
• Leading a team of network engineers; offering thought leadership, mentorship and ensuring the development of team-members; delegating tasks and responsibilities; ensuring quality of work.
• Acting as co-captain, alongside Network Architecture, Cloud Engineering and Colleague Technology teams the manager will lead a team of network engineers, ensuring the quality and integrity of... engineered solutions.
• Meeting or exceeding enterprise standards through the agile engineering, implementation, and maintenance of critical network infrastructure components.
• Applying firewalls, IDS/IPS, various proxy gateways and other network security devices; ensuring the application of ‘defense-in-depth’ methodology; collaborating with cyber security teams.
• Leveraging hands-on engineering expertise and leadership to ensure the timely completion of network infrastructure projects.
• Continuously driving the adoption of standards and best practices throughout the development life cycle in conjunction with internal and external stakeholder.
• Collaborating with other engineering and IT teams to complete cross-functional project work, acting as a liaison between network engineers and other engineering teams.
Required Qualifications
• 12+ years of working experience in network engineering, systems administration or related field; experience managing engineering and technical employees
• Experience managing engineers or other technical personnel; experience managing infrastructure projects; cross-functional collaboration
• Experience with engineering, planning and developing network solutions
• Experience supporting a multi-platform network environment with demonstrated ability to lead the delivery for current and new technologies through the complete solution lifecycle
• Experience with LAN / WAN / MAN / WLAN, Software Defined WAN (SDWAN), Software Defined Data Center (SDDC), Carrier Networks, DNS / DHCP / IP Address Management
• Experience with Structured cabling infrastructure design, implementation, and management
• Experience with Video conferencing solutions, Cisco WebEx, MS Teams, Zoom
• Experience Secure Access Service Edge solutions, Netscope, Zscaller
• Experience with creating documentation and solutions standards
• Ability to apply process management principles to set the tone and pace for the maturation of the program
• Proven ability to influence and gain trust at business and technology executive/senior management levels in multi-culture environments
• Ability to manage multiple project activities simultaneously to short timescales
• Ability to demonstrate continuous improvement
• Support initiatives to improve teamwork & staff satisfaction to create a working environment which supports high performance
• Strong verbal and written communication skills
• Self-motivation with the ability to adapt to a rapidly changing technology and business environment
Desired Qualifications
• Working experience in the financial services industry; understanding of the roles of consumer and custodial banks
• Experience implementing large-scale infrastructure solutions with a proven track record of success
• Microsoft and Cisco coursework and/or certifications
• Knowledge of TCP/IP networks
Education and Certifications
• Required: Bachelor's degree in Computer Science, Computer Engineering or related discipline
• Preferred: Master's degree in Computer Science, Computer Engineering or related discipline
The salary range for this position is $ 153,600- $ 230,400, plus benefits and an opportunity to earn an annual discretionary bonus. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates Show more details...
via JobLeads
posted_at: 5 days agoschedule_type: Full-time
Description
Are you enthusiastic about helping customers who are experiencing financial hardship? Do you enjoy problem solving and driving meaningful change? Are you looking for the autonomy and support to improve operational effectiveness and company financial performance? Do you want a role that offers you the chance to drive significant improvements to the bottom line while also delivering for customers? Do you love serving people and being a
Description
Are you enthusiastic about helping customers who are experiencing financial hardship? Do you enjoy problem solving and driving meaningful change? Are you looking for the autonomy and support to improve operational effectiveness and company financial performance? Do you want a role that offers you the chance to drive significant improvements to the bottom line while also delivering for customers? Do you love serving people and being a significant part of their professional growth and development? If so, consider joining Citizens Bank to lead Recovery Operations and Vendor Management Oversight team.
As the Head of Recovery Operations and Vendor Management Oversight you will oversee and manage the recovery collections operations including managing staff, creating and implementing a strategic roadmap collection performance strategies and customer experience, leading end to end process and organizational design reviews, driving continuous improvement in efficiency, control... and performance including assessment of vendor collections and specialty operations such as deceased, bankruptcy and debt settlement.
In this role, you will also lead the assessment, onboarding and formal vendor oversight cadence for all collections and recovery vendors ranging from collections agencies to system vendors to service vendors; this includes contracting, issue follow-up, and strategic business reviews.
Finally, you will lead collections and recovery support operations teams, such as charge of processing, QA/QC, call listening, claims processing, and initiative execution management. In this role and across these areas of responsibility, you will work closely and collaboratively with technology, risk, legal, sourcing, strategy, and operations leaders.
Your role will be to manage all facets of operations. This includes prioritization, measurement, financials, stakeholder engagement, budget management and reporting and updates to senior executive management.
To be a successful Head of Recovery Operations and Vendor Management Oversight manager, you will also:
• Possess strong subject matter expertise in Collections and Recovery consumer operations and solid understanding of the lifecycle and solutions to assist customers who are experiencing financial hardship.
• Have strong strategic and critical thinking skills to develop a high-level vision complemented with the ability to dive into detail and roll up your sleeves to drive execution and problem solving
• Ability to analyze collection data and provide meaningful recommendations to strategy and provide regular updates to senior management
• Ensure that collections strategies are aligned with the overall goals of the organization
• Stay up to date with industry best practices and new technologies related to collections and operations
• Develop a Vendor Management strategy that includes identifying and evaluating potential vendors based on their product, services, and pricing.
• Negotiate and manage contracts with vendors including terms and conditions and service level agreements
• Ensure that all collections activities comply with relevant laws and regulations and are conducted in a professional and ethical manner
• Have strong understanding of collection regulations and governing bodies (OCC, CFPB)
• Have strong leadership, collaboration and relationship building skills to foster inclusion, collaboration, productive problem solving as well as lead with optimism and focus on developing solutions through challenges and roadblocks
• Work closely with technology, digital, customer experience, vendors, risk/compliance, and all other stakeholders
• Strong background and experience in with creating ways to optimize loss performance and streamline operations
• Exceptional organization and project management skills and the ability to work with various internal stakeholders under tight deadlines
• Strong presentation, influencing and negotiation skills coupled with advanced MS Office skills
• Exceptional communication skills both written and oral
• Ability to connect and effectively communicate with people of all levels and functions
• Excellent leader - able to motivate and develop high-performing individuals
• Able to thrive and prioritize in a constantly changing environment
• Define, develop, and direct the implementation of product roadmaps and capabilities
• Support an agile mindset across operations to support transformation efforts
• Cultivate an environment of continuous innovation that improves process and customer experiences
• Communicate with business partners and stakeholders to ensure product delivers the agreed upon standards for quality and scope
Required Experience
• 15 years of experience in Collections and Recovery
• 7 years leadership experience
• Experience managing performance of collections and recovery agencies
• Experience working with regulators and investors (GSEs) and demonstrating strong risk-based controls within a highly regulated environment
• In depth knowledge of collections laws, regulations, and best practices
• Experience with collections and automated dialing platforms (FICO, MSP, LiveVox, Alvaria)
• Track record of driving transformational change to manual operations environments to deliver automation, workflow and efficiency while improving control
• Proven experience with:
• Understanding industry best practices and developing peer benchmarking
• Leveraging data to make business decisions and measure team progress/effectiveness
• Working independently handling multiple tasks and deadlines simultaneously
• Strong Analytical and problem-solving skills
• Proficiency in Microsoft Office Suite and applicable vendor management software
• Training others on requirements walkthroughs and quality reviews
Preferred Experience and Skills
• Experience in end-to-end Collections lifecycle
• Experience in planning and executing conference events
• Experience in mortgage default processes
Educations and Certifications:
• Bachelor’s degree required; Master’s degree preferred
Hours and Work Schedule
Hours per Week: 40
Work Schedule: Monday through Friday, 8:30am – 5:00pm
The salary range for this position is $170,000 - $225,000, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates Show more details...
Are you enthusiastic about helping customers who are experiencing financial hardship? Do you enjoy problem solving and driving meaningful change? Are you looking for the autonomy and support to improve operational effectiveness and company financial performance? Do you want a role that offers you the chance to drive significant improvements to the bottom line while also delivering for customers? Do you love serving people and being a significant part of their professional growth and development? If so, consider joining Citizens Bank to lead Recovery Operations and Vendor Management Oversight team.
As the Head of Recovery Operations and Vendor Management Oversight you will oversee and manage the recovery collections operations including managing staff, creating and implementing a strategic roadmap collection performance strategies and customer experience, leading end to end process and organizational design reviews, driving continuous improvement in efficiency, control... and performance including assessment of vendor collections and specialty operations such as deceased, bankruptcy and debt settlement.
In this role, you will also lead the assessment, onboarding and formal vendor oversight cadence for all collections and recovery vendors ranging from collections agencies to system vendors to service vendors; this includes contracting, issue follow-up, and strategic business reviews.
Finally, you will lead collections and recovery support operations teams, such as charge of processing, QA/QC, call listening, claims processing, and initiative execution management. In this role and across these areas of responsibility, you will work closely and collaboratively with technology, risk, legal, sourcing, strategy, and operations leaders.
Your role will be to manage all facets of operations. This includes prioritization, measurement, financials, stakeholder engagement, budget management and reporting and updates to senior executive management.
To be a successful Head of Recovery Operations and Vendor Management Oversight manager, you will also:
• Possess strong subject matter expertise in Collections and Recovery consumer operations and solid understanding of the lifecycle and solutions to assist customers who are experiencing financial hardship.
• Have strong strategic and critical thinking skills to develop a high-level vision complemented with the ability to dive into detail and roll up your sleeves to drive execution and problem solving
• Ability to analyze collection data and provide meaningful recommendations to strategy and provide regular updates to senior management
• Ensure that collections strategies are aligned with the overall goals of the organization
• Stay up to date with industry best practices and new technologies related to collections and operations
• Develop a Vendor Management strategy that includes identifying and evaluating potential vendors based on their product, services, and pricing.
• Negotiate and manage contracts with vendors including terms and conditions and service level agreements
• Ensure that all collections activities comply with relevant laws and regulations and are conducted in a professional and ethical manner
• Have strong understanding of collection regulations and governing bodies (OCC, CFPB)
• Have strong leadership, collaboration and relationship building skills to foster inclusion, collaboration, productive problem solving as well as lead with optimism and focus on developing solutions through challenges and roadblocks
• Work closely with technology, digital, customer experience, vendors, risk/compliance, and all other stakeholders
• Strong background and experience in with creating ways to optimize loss performance and streamline operations
• Exceptional organization and project management skills and the ability to work with various internal stakeholders under tight deadlines
• Strong presentation, influencing and negotiation skills coupled with advanced MS Office skills
• Exceptional communication skills both written and oral
• Ability to connect and effectively communicate with people of all levels and functions
• Excellent leader - able to motivate and develop high-performing individuals
• Able to thrive and prioritize in a constantly changing environment
• Define, develop, and direct the implementation of product roadmaps and capabilities
• Support an agile mindset across operations to support transformation efforts
• Cultivate an environment of continuous innovation that improves process and customer experiences
• Communicate with business partners and stakeholders to ensure product delivers the agreed upon standards for quality and scope
Required Experience
• 15 years of experience in Collections and Recovery
• 7 years leadership experience
• Experience managing performance of collections and recovery agencies
• Experience working with regulators and investors (GSEs) and demonstrating strong risk-based controls within a highly regulated environment
• In depth knowledge of collections laws, regulations, and best practices
• Experience with collections and automated dialing platforms (FICO, MSP, LiveVox, Alvaria)
• Track record of driving transformational change to manual operations environments to deliver automation, workflow and efficiency while improving control
• Proven experience with:
• Understanding industry best practices and developing peer benchmarking
• Leveraging data to make business decisions and measure team progress/effectiveness
• Working independently handling multiple tasks and deadlines simultaneously
• Strong Analytical and problem-solving skills
• Proficiency in Microsoft Office Suite and applicable vendor management software
• Training others on requirements walkthroughs and quality reviews
Preferred Experience and Skills
• Experience in end-to-end Collections lifecycle
• Experience in planning and executing conference events
• Experience in mortgage default processes
Educations and Certifications:
• Bachelor’s degree required; Master’s degree preferred
Hours and Work Schedule
Hours per Week: 40
Work Schedule: Monday through Friday, 8:30am – 5:00pm
The salary range for this position is $170,000 - $225,000, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates Show more details...
via JobLeads
posted_at: 6 days agoschedule_type: Full-time
Description
Responsible for the management of significant projects (e.g., strategic change management, new business and product initiatives, process re-engineering, establishment of control procedures) within this infrastructure area.
Primary responsibilities include
• Primary focus of role is on day-to-day deliverables, developing solutions based upon subject expertise, and occasionally representing the department at a broader level.
• Promotion
Description
Responsible for the management of significant projects (e.g., strategic change management, new business and product initiatives, process re-engineering, establishment of control procedures) within this infrastructure area.
Primary responsibilities include
• Primary focus of role is on day-to-day deliverables, developing solutions based upon subject expertise, and occasionally representing the department at a broader level.
• Promotion of an environment of continuous improvement ensuring a QA process is applied through the project lifecycle. Management of project resources, coaching and training and development whilst on project.
• Collaboration with others on Program team, identifying key resources required to deliver the project
• Maintain and develop knowledge of project methodologies and a professional network of contacts, sharing knowledge and best practice where appropriate to support continuous improvement. Ensure projects meet internal and external customer... requirements.
• Analyzing, summarizing and presenting information for target audience(s) to easily consume.
Qualifications
• 4-6 years of project/program management experience
• Requires expanded conceptual knowledge in own area of expertise while developing additional skill sets.
• Advanced use of Microsoft O365 applications to include Microsoft Excel, PowerPoint, Word, Teams, and SharePoint.
• Ability to create and foster a climate of adding value in delivering projects by striving for excellence.
• Flexibility to work on a variety of projects and teams.
• Self-thinker able to work through issues and escalate only when appropriate.
• Maximize the customer experience and minimize risk and cost of change.
• Ability to travel when required.
Education, Certifications and/or Other Professional Credentials
• Bachelor's Degree Required
Hours & Work Schedule
• Hours per Week: 40
• Work Schedule: M-F
The salary range for this position is $82k-123k, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates Show more details...
Responsible for the management of significant projects (e.g., strategic change management, new business and product initiatives, process re-engineering, establishment of control procedures) within this infrastructure area.
Primary responsibilities include
• Primary focus of role is on day-to-day deliverables, developing solutions based upon subject expertise, and occasionally representing the department at a broader level.
• Promotion of an environment of continuous improvement ensuring a QA process is applied through the project lifecycle. Management of project resources, coaching and training and development whilst on project.
• Collaboration with others on Program team, identifying key resources required to deliver the project
• Maintain and develop knowledge of project methodologies and a professional network of contacts, sharing knowledge and best practice where appropriate to support continuous improvement. Ensure projects meet internal and external customer... requirements.
• Analyzing, summarizing and presenting information for target audience(s) to easily consume.
Qualifications
• 4-6 years of project/program management experience
• Requires expanded conceptual knowledge in own area of expertise while developing additional skill sets.
• Advanced use of Microsoft O365 applications to include Microsoft Excel, PowerPoint, Word, Teams, and SharePoint.
• Ability to create and foster a climate of adding value in delivering projects by striving for excellence.
• Flexibility to work on a variety of projects and teams.
• Self-thinker able to work through issues and escalate only when appropriate.
• Maximize the customer experience and minimize risk and cost of change.
• Ability to travel when required.
Education, Certifications and/or Other Professional Credentials
• Bachelor's Degree Required
Hours & Work Schedule
• Hours per Week: 40
• Work Schedule: M-F
The salary range for this position is $82k-123k, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates Show more details...
via JobLeads
posted_at: 3 days agoschedule_type: Full-time
Description
As a Branch Manager you will drive branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operational practices. The Branch Manager is directly responsible for creating and maintaining a strong customer-centric culture and is the primary mentor and manager to branch colleagues. The role fulfills both a player and coach role in achieving team
Description
As a Branch Manager you will drive branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operational practices. The Branch Manager is directly responsible for creating and maintaining a strong customer-centric culture and is the primary mentor and manager to branch colleagues. The role fulfills both a player and coach role in achieving team and individual sales goals by delivering product/service 'value' and differentiating solutions that address clearly understood customer needs.
The Branch Manager should have experience working in the digital space to show customers the easy accessibility of our mobile and online experience. In this capacity, the Branch Manager plays a critical role in building a diverse talent pipeline and developing colleagues to ensure their capabilities keep pace with future business needs. The Branch Manager will put performance development as... priority, emphasizing the importance of continuous learning and implementing coaching plans to assist colleagues in achieving personal/branch goals.
The Branch Manager must be able to clearly communicate messages to colleagues and translate business priorities in a way that colleagues embrace and are able to execute. The Branch Manager is also responsible for the branch P&L and, therefore, must understand financials and key business drivers and use that understanding to guide sound decision-making. In addition, the Branch Manager leads, manages, and directs all colleague and sales activities to ensure P&L targets are met and exceeded. As an ambassador for our brand, the Branch Manager will be a visible representative in the field and community helping branch colleagues cultivate new customer relationships and deepen existing ones.
Qualifications
• Leadership experience, with proven ability to coach and develop to drive sales excellence, ensure the delivery of world class customer service, and operational integrity in a high-volume branch environment.
• 4 years sales management experience in Retail or Branch Banking environment
• Successful record of managing objectives in meeting sales goals, deadlines and branch goals in a profit and loss environment
• Drive an exceptional customer experience validated through customer satisfaction surveys
• Maintain strong partnerships with community & civic organizations
• Adaptability, flexibility and ability to work branch hours, including some weekends and evenings
• Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining an unique identifier from the NMLS
Preferred Skills/Experience
• Experience managing a branch with an FTE count up to: Tier I – 8 or more preferred; Tier II up to 7 or more; Tier III up to 7 or less; Tier 4 up to 6 or less
• For Multi-Site locations qualified candidate will be skilled in remote or multi-unit management
• For an Evergreen position your assigned location will be determined within 90 days and could be in an In-Store or Traditional branch.
Education, Certifications and/or Other Professional Credentials
• Associate’s or Bachelor’s degree preferred
• High School Diploma or equivalent required
Success Factors
Knowledge, skills & abilities that typically lead to success in the job include:
• Holding others accountable
• Coaching
• Inspiring
• Team Leadership
• Customer service
• Risk acumen
• Business partnering
• Problem solving
• Retail banking
• Talent sourcing & assessment
Hours and Work Schedule
• Hour per Week: 40
• Work Schedule: Varies, Monday-Saturday
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates Show more details...
As a Branch Manager you will drive branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operational practices. The Branch Manager is directly responsible for creating and maintaining a strong customer-centric culture and is the primary mentor and manager to branch colleagues. The role fulfills both a player and coach role in achieving team and individual sales goals by delivering product/service 'value' and differentiating solutions that address clearly understood customer needs.
The Branch Manager should have experience working in the digital space to show customers the easy accessibility of our mobile and online experience. In this capacity, the Branch Manager plays a critical role in building a diverse talent pipeline and developing colleagues to ensure their capabilities keep pace with future business needs. The Branch Manager will put performance development as... priority, emphasizing the importance of continuous learning and implementing coaching plans to assist colleagues in achieving personal/branch goals.
The Branch Manager must be able to clearly communicate messages to colleagues and translate business priorities in a way that colleagues embrace and are able to execute. The Branch Manager is also responsible for the branch P&L and, therefore, must understand financials and key business drivers and use that understanding to guide sound decision-making. In addition, the Branch Manager leads, manages, and directs all colleague and sales activities to ensure P&L targets are met and exceeded. As an ambassador for our brand, the Branch Manager will be a visible representative in the field and community helping branch colleagues cultivate new customer relationships and deepen existing ones.
Qualifications
• Leadership experience, with proven ability to coach and develop to drive sales excellence, ensure the delivery of world class customer service, and operational integrity in a high-volume branch environment.
• 4 years sales management experience in Retail or Branch Banking environment
• Successful record of managing objectives in meeting sales goals, deadlines and branch goals in a profit and loss environment
• Drive an exceptional customer experience validated through customer satisfaction surveys
• Maintain strong partnerships with community & civic organizations
• Adaptability, flexibility and ability to work branch hours, including some weekends and evenings
• Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining an unique identifier from the NMLS
Preferred Skills/Experience
• Experience managing a branch with an FTE count up to: Tier I – 8 or more preferred; Tier II up to 7 or more; Tier III up to 7 or less; Tier 4 up to 6 or less
• For Multi-Site locations qualified candidate will be skilled in remote or multi-unit management
• For an Evergreen position your assigned location will be determined within 90 days and could be in an In-Store or Traditional branch.
Education, Certifications and/or Other Professional Credentials
• Associate’s or Bachelor’s degree preferred
• High School Diploma or equivalent required
Success Factors
Knowledge, skills & abilities that typically lead to success in the job include:
• Holding others accountable
• Coaching
• Inspiring
• Team Leadership
• Customer service
• Risk acumen
• Business partnering
• Problem solving
• Retail banking
• Talent sourcing & assessment
Hours and Work Schedule
• Hour per Week: 40
• Work Schedule: Varies, Monday-Saturday
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates Show more details...
via JobLeads
posted_at: 13 days agoschedule_type: Full-time
Description
Citizens is seeking a strong and motivated Leader to provide strategic oversight and management of the Regulatory Relations function. Regulatory Relations provides strategic and tactical management of regulatory agency relationships, providing a key underpinning for the safe and sound operations of the Bank’s various business operations. Responsibilities include promoting clear and consistent internal and external communications, identifying
Description
Citizens is seeking a strong and motivated Leader to provide strategic oversight and management of the Regulatory Relations function. Regulatory Relations provides strategic and tactical management of regulatory agency relationships, providing a key underpinning for the safe and sound operations of the Bank’s various business operations. Responsibilities include promoting clear and consistent internal and external communications, identifying emerging regulatory issues and topics, and assisting in the development and implementation of management’s strategy concerning regulatory matters This senior level, high-impact, position will develop and lead a team that has recurring interactions with regulators and senior business leaders requiring strong communication and relationship-building skills.
Primary responsibilities include:
• Serves as a strategic regulatory advisor to a portfolio of senior leaders and/or functional areas
• Plays a key role in the development and... implementation of the overall regulatory strategy across Citizens
• Develops and maintains relationships with key business line and risk management partners and regulatory agency personnel
• Fosters knowledge sharing, identifies regulatory themes, and ensures the consistency of messaging in briefings/presentations
• Ensures effective communication (oral and written) of insights on regulatory engagement issues, in addition to broader regulatory industry-wide issues/themes
• Builds and oversees a team of employees through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities
Required Skills/Experience:
• 10 years of relevant work experience, preferably interfacing with regulators
• Exceptional writing skills, with ability to synthesize complex concepts and translate into effective presentations to external regulators and Senior Executives
• Autonomous and highly motivated with the ability to multi-task productively and to work independently as well as collaboratively
• Experienced in project management with excellent organizational, follow-up and time management skills
• Experience in regulatory and internal audit interaction, exam management/ coordination, and issue management/ resolution
• Executive level thought leadership on relevant industry regulations, risk management, and compliance, with the ability to consult and provide insight and guidance
Education:
• Bachelor’s Degree required
Pay Transparency
The salary range for this position is {$190,000 - $220,000}, plus an opportunity to earn an annual discretionary bonus (remove if not applicable). Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
Hours & Work Schedule
• Hours per Week: 40
• Work Schedule: M-F
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates Show more details...
Citizens is seeking a strong and motivated Leader to provide strategic oversight and management of the Regulatory Relations function. Regulatory Relations provides strategic and tactical management of regulatory agency relationships, providing a key underpinning for the safe and sound operations of the Bank’s various business operations. Responsibilities include promoting clear and consistent internal and external communications, identifying emerging regulatory issues and topics, and assisting in the development and implementation of management’s strategy concerning regulatory matters This senior level, high-impact, position will develop and lead a team that has recurring interactions with regulators and senior business leaders requiring strong communication and relationship-building skills.
Primary responsibilities include:
• Serves as a strategic regulatory advisor to a portfolio of senior leaders and/or functional areas
• Plays a key role in the development and... implementation of the overall regulatory strategy across Citizens
• Develops and maintains relationships with key business line and risk management partners and regulatory agency personnel
• Fosters knowledge sharing, identifies regulatory themes, and ensures the consistency of messaging in briefings/presentations
• Ensures effective communication (oral and written) of insights on regulatory engagement issues, in addition to broader regulatory industry-wide issues/themes
• Builds and oversees a team of employees through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities
Required Skills/Experience:
• 10 years of relevant work experience, preferably interfacing with regulators
• Exceptional writing skills, with ability to synthesize complex concepts and translate into effective presentations to external regulators and Senior Executives
• Autonomous and highly motivated with the ability to multi-task productively and to work independently as well as collaboratively
• Experienced in project management with excellent organizational, follow-up and time management skills
• Experience in regulatory and internal audit interaction, exam management/ coordination, and issue management/ resolution
• Executive level thought leadership on relevant industry regulations, risk management, and compliance, with the ability to consult and provide insight and guidance
Education:
• Bachelor’s Degree required
Pay Transparency
The salary range for this position is {$190,000 - $220,000}, plus an opportunity to earn an annual discretionary bonus (remove if not applicable). Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
Hours & Work Schedule
• Hours per Week: 40
• Work Schedule: M-F
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates Show more details...
via JobLeads
schedule_type: Full-time
Description
The Technology Senior Risk Manager partners with key business and IT stakeholders to provide oversight of strategic business initiatives governed under the Agile methodology. The Senior Risk Manager will operate as a Risk Generalist within the bank’s First Line of Defense and be responsible for identifying and mitigating risks, with a technology focus, for new product/service initiatives throughout the Enterprise. The Senior Risk Manager
Description
The Technology Senior Risk Manager partners with key business and IT stakeholders to provide oversight of strategic business initiatives governed under the Agile methodology. The Senior Risk Manager will operate as a Risk Generalist within the bank’s First Line of Defense and be responsible for identifying and mitigating risks, with a technology focus, for new product/service initiatives throughout the Enterprise. The Senior Risk Manager will assess key Enterprise initiatives to verify that risks and controls are appropriately identified, assessed and documented through the completion of risk assessments and via the engagement of key process owners and subject matter experts throughout the Agile delivery lifecycle.
• Serves as a liaison, interfacing with product/service Experience Owners, Neighborhood Leads, and business partners to drive risk mitigation. Responsible for identifying controls and evaluating the design and operating effectiveness of those controls.
• The... Senior Risk Manager will liaise with business management and other risk leaders to identify, assess and report on critical business risks, taking into consideration the Enterprises’ potential exposure.
• Responsible for maintaining, aggregating, and analyzing initiative risk assessment results to present the risk profiles to Town and Divisional executive management.
Qualifications:
• 5 -7 years of Risk Management experience within the financial services industry, preferably in Technology, Information Security, Data Management and/or risk and compliance.
• Enterprise Change Framework experience, encompassing all enterprise delivery channels.
• Experience with Agile ways of working and related tools: Confluence, JIRA, etc.
• Advanced knowledge of internal controls and risk and control assessments
• Ability to effectively communicate with all levels of the organization with strong influencing, negotiating and analytical skills
• Strong business writing skills
• Project management skills to support multiple complex assignments
• Proficient use of Microsoft Office Suite
Education:
• Bachelor’s degree required
• Master’s Degree preferred
Certifications Preferred:
• Certified Information Systems Auditor (CISA)
• Certified in Risk and Information Systems Control (CRISC)
• Project Management Professional (PMP)
• Certified Information Security Manager (CISM)
• Certified Information Systems Security Professional (CISSP)
• Certified Internal Auditor (CIA)
Hours and Work Schedule
Hours per Week: 40
Work Schedule: Monday-Friday
#LI-Sourcer3
The salary range for this position is $100k-150k, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates Show more details...
The Technology Senior Risk Manager partners with key business and IT stakeholders to provide oversight of strategic business initiatives governed under the Agile methodology. The Senior Risk Manager will operate as a Risk Generalist within the bank’s First Line of Defense and be responsible for identifying and mitigating risks, with a technology focus, for new product/service initiatives throughout the Enterprise. The Senior Risk Manager will assess key Enterprise initiatives to verify that risks and controls are appropriately identified, assessed and documented through the completion of risk assessments and via the engagement of key process owners and subject matter experts throughout the Agile delivery lifecycle.
• Serves as a liaison, interfacing with product/service Experience Owners, Neighborhood Leads, and business partners to drive risk mitigation. Responsible for identifying controls and evaluating the design and operating effectiveness of those controls.
• The... Senior Risk Manager will liaise with business management and other risk leaders to identify, assess and report on critical business risks, taking into consideration the Enterprises’ potential exposure.
• Responsible for maintaining, aggregating, and analyzing initiative risk assessment results to present the risk profiles to Town and Divisional executive management.
Qualifications:
• 5 -7 years of Risk Management experience within the financial services industry, preferably in Technology, Information Security, Data Management and/or risk and compliance.
• Enterprise Change Framework experience, encompassing all enterprise delivery channels.
• Experience with Agile ways of working and related tools: Confluence, JIRA, etc.
• Advanced knowledge of internal controls and risk and control assessments
• Ability to effectively communicate with all levels of the organization with strong influencing, negotiating and analytical skills
• Strong business writing skills
• Project management skills to support multiple complex assignments
• Proficient use of Microsoft Office Suite
Education:
• Bachelor’s degree required
• Master’s Degree preferred
Certifications Preferred:
• Certified Information Systems Auditor (CISA)
• Certified in Risk and Information Systems Control (CRISC)
• Project Management Professional (PMP)
• Certified Information Security Manager (CISM)
• Certified Information Systems Security Professional (CISSP)
• Certified Internal Auditor (CIA)
Hours and Work Schedule
Hours per Week: 40
Work Schedule: Monday-Friday
#LI-Sourcer3
The salary range for this position is $100k-150k, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates Show more details...
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