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Most recent job postings at citizensfla
via Jobright AI
posted_at: 8 days agoschedule_type: Full-time
Citizens Property Insurance Corporation is seeking a Vendor Operations Coordinator to provide administrative and operational support in the management of contracts and vendors. The role involves responding to inquiries, producing reports, and handling invoice billing and reconciliation.
Responsibilities...
• Models ethical behavior and executes job responsibilities in accordance with Citizens core values, ethics, and information protection policies.
•
Citizens Property Insurance Corporation is seeking a Vendor Operations Coordinator to provide administrative and operational support in the management of contracts and vendors. The role involves responding to inquiries, producing reports, and handling invoice billing and reconciliation.
Responsibilities...
• Models ethical behavior and executes job responsibilities in accordance with Citizens core values, ethics, and information protection policies.
• Supports activities related to the management of contracts and vendors including credentialing of vendor firms and personnel.
• Collects, maintains, and analyzes statistical data to compile reports relating to vendor performance.
• Processes vendor invoice billing, maintains tracking and reporting for reconciliation, and resolves discrepancies.
• Assists in maintaining internal training materials and documentation of workflows.
• Manages multiple tasks with an emphasis on researching, planning, organizing, and coordinating to meet completion dates and corporate goals.
• Performs other tasks, assignments, or projects as determined by the department’s leadership team.
Skills
• Knowledge of solving complex problems through analytical approaches
• Knowledge of web conferencing tools
• Intermediate to Advanced knowledge of Word, Excel, PowerPoint, Access, Outlook and Internet
• Knowledge of principles, practices, and procedures for the unit
• Ability to effectively multi-task in fast-paced environment including the ability to prioritize projects, assignments, and tasks
• Ability to type a minimum of 40 wpm with accuracy
• Strong organizational, problem solving, planning, analytical and quantitative skills
• Ability to recognize problematic situations and report promptly to Supervisor for assistance in determining and implementing solutions
• Ability to communicate effectively, both orally and in writing
• Strong interpersonal and relationship skills, including the ability to work effectively in a team environment
• Ability to travel less than 25% annually
• 2 or more years of experience related to vendor management, business operations, including data entry and analysis, production reporting and application of system technology and/or accounts payable/receivable
• Bachelor’s degree
• Four or more years of experience related to vendor or contract management, business operations, including data entry and analysis, production reporting and application of system technology and/or accounts payable/receivable
• Two or more years of experience related to insurance operations and/or business unit specific experience, including data analysis, production reporting and application of system technology
• Project management experience
• Advanced proficiency Microsoft Excel and Access experience
• Experience creating reporting or other systems design documents
Benefits
• Retirement savings plan with a generous company match
• Medical, dental and vision coverage
• Company Paid employee basic life insurance and short-term disability.
• Employee Assistance and Wellness Programs
• Tuition reimbursement
• Professional and leadership development opportunities
• Company Paid Parking
• Employee recognition programs
• Relocation assistance (where applicable)
• Community and volunteering opportunities
• Casual dress
Company Overview
• Citizens Property Insurance Corporation is a non-profit venture that provides property insurance protection to businesses and residences. It was founded in 2002, and is headquartered in Jacksonville, Florida, USA, with a workforce of 1,001-5,000 employees. Its website is https://www.citizensfla.com Show more details...
Responsibilities...
• Models ethical behavior and executes job responsibilities in accordance with Citizens core values, ethics, and information protection policies.
• Supports activities related to the management of contracts and vendors including credentialing of vendor firms and personnel.
• Collects, maintains, and analyzes statistical data to compile reports relating to vendor performance.
• Processes vendor invoice billing, maintains tracking and reporting for reconciliation, and resolves discrepancies.
• Assists in maintaining internal training materials and documentation of workflows.
• Manages multiple tasks with an emphasis on researching, planning, organizing, and coordinating to meet completion dates and corporate goals.
• Performs other tasks, assignments, or projects as determined by the department’s leadership team.
Skills
• Knowledge of solving complex problems through analytical approaches
• Knowledge of web conferencing tools
• Intermediate to Advanced knowledge of Word, Excel, PowerPoint, Access, Outlook and Internet
• Knowledge of principles, practices, and procedures for the unit
• Ability to effectively multi-task in fast-paced environment including the ability to prioritize projects, assignments, and tasks
• Ability to type a minimum of 40 wpm with accuracy
• Strong organizational, problem solving, planning, analytical and quantitative skills
• Ability to recognize problematic situations and report promptly to Supervisor for assistance in determining and implementing solutions
• Ability to communicate effectively, both orally and in writing
• Strong interpersonal and relationship skills, including the ability to work effectively in a team environment
• Ability to travel less than 25% annually
• 2 or more years of experience related to vendor management, business operations, including data entry and analysis, production reporting and application of system technology and/or accounts payable/receivable
• Bachelor’s degree
• Four or more years of experience related to vendor or contract management, business operations, including data entry and analysis, production reporting and application of system technology and/or accounts payable/receivable
• Two or more years of experience related to insurance operations and/or business unit specific experience, including data analysis, production reporting and application of system technology
• Project management experience
• Advanced proficiency Microsoft Excel and Access experience
• Experience creating reporting or other systems design documents
Benefits
• Retirement savings plan with a generous company match
• Medical, dental and vision coverage
• Company Paid employee basic life insurance and short-term disability.
• Employee Assistance and Wellness Programs
• Tuition reimbursement
• Professional and leadership development opportunities
• Company Paid Parking
• Employee recognition programs
• Relocation assistance (where applicable)
• Community and volunteering opportunities
• Casual dress
Company Overview
• Citizens Property Insurance Corporation is a non-profit venture that provides property insurance protection to businesses and residences. It was founded in 2002, and is headquartered in Jacksonville, Florida, USA, with a workforce of 1,001-5,000 employees. Its website is https://www.citizensfla.com Show more details...
via Jobright AI
posted_at: 8 days agoschedule_type: Full-time
Citizens Property Insurance Corporation is a non-profit venture seeking a Vendor Relationship Admin to manage operational aspects of contracted vendors, support contract management, communications, and project management.
Responsibilities...
• Manage a portfolio of contracted vendors, including oversight of up to one hundred firms.
• Participate in developing annual strategic plans and goals for vendor categories.
• Analyze vendor performance
Citizens Property Insurance Corporation is a non-profit venture seeking a Vendor Relationship Admin to manage operational aspects of contracted vendors, support contract management, communications, and project management.
Responsibilities...
• Manage a portfolio of contracted vendors, including oversight of up to one hundred firms.
• Participate in developing annual strategic plans and goals for vendor categories.
• Analyze vendor performance to evaluate compliance with contractual obligations.
• Coordinate program implementation and operational enhancements.
• Support competitive solicitation projects for vendor categories.
• Produce training materials and programs for internal and external training.
• Manage communications involving support requests, program announcements, and operational questions from vendors.
Skills
• Strong oral and written communication skills
• Relationship development skills in the area of vendor management, sales, or customer service
• Ability to make presentations to groups of 25 or more
• Knowledge of negotiation ploys and tactics sufficient to negotiate and reach agreements between vendors and organizational needs
• Knowledge of solving complex problems through analytical approaches
• Knowledge of web conferencing tools
• Strong knowledge of MS Office
• Knowledge of principles, practices, and procedures for the unit
• 3 or more years of contract or vendor management experience
• 1 or more years of project management experience
Company Overview
• Citizens Property Insurance Corporation is a non-profit venture that provides property insurance protection to businesses and residences. It was founded in 2002, and is headquartered in Jacksonville, Florida, USA, with a workforce of 1,001-5,000 employees. Its website is https://www.citizensfla.com/.
Company H1B Sponsorship
• Citizens Property Insurance Corporation has a track record of offering H1B sponsorships, with 20 in 2023, 18 in 2022, 18 in 2021, 26 in 2020. Please note that this does not guarantee sponsorship for this specific role Show more details...
Responsibilities...
• Manage a portfolio of contracted vendors, including oversight of up to one hundred firms.
• Participate in developing annual strategic plans and goals for vendor categories.
• Analyze vendor performance to evaluate compliance with contractual obligations.
• Coordinate program implementation and operational enhancements.
• Support competitive solicitation projects for vendor categories.
• Produce training materials and programs for internal and external training.
• Manage communications involving support requests, program announcements, and operational questions from vendors.
Skills
• Strong oral and written communication skills
• Relationship development skills in the area of vendor management, sales, or customer service
• Ability to make presentations to groups of 25 or more
• Knowledge of negotiation ploys and tactics sufficient to negotiate and reach agreements between vendors and organizational needs
• Knowledge of solving complex problems through analytical approaches
• Knowledge of web conferencing tools
• Strong knowledge of MS Office
• Knowledge of principles, practices, and procedures for the unit
• 3 or more years of contract or vendor management experience
• 1 or more years of project management experience
Company Overview
• Citizens Property Insurance Corporation is a non-profit venture that provides property insurance protection to businesses and residences. It was founded in 2002, and is headquartered in Jacksonville, Florida, USA, with a workforce of 1,001-5,000 employees. Its website is https://www.citizensfla.com/.
Company H1B Sponsorship
• Citizens Property Insurance Corporation has a track record of offering H1B sponsorships, with 20 in 2023, 18 in 2022, 18 in 2021, 26 in 2020. Please note that this does not guarantee sponsorship for this specific role Show more details...
via Jobright AI
posted_at: 24 days agoschedule_type: Full-timework_from_home: 1
Note: The job is a remote job and is open to candidates in USA. Citizens Property Insurance Corporation is a non-profit venture that provides property insurance protection to businesses and residences. The Intermediate Claims Adjuster (Field) at Citizens is responsible for investigating, evaluating, negotiating, and settling personal and commercial claims of moderate complexity, including dispute... resolution and/or recovery.
Responsibilities
•
Note: The job is a remote job and is open to candidates in USA. Citizens Property Insurance Corporation is a non-profit venture that provides property insurance protection to businesses and residences. The Intermediate Claims Adjuster (Field) at Citizens is responsible for investigating, evaluating, negotiating, and settling personal and commercial claims of moderate complexity, including dispute... resolution and/or recovery.
Responsibilities
• Models ethical behavior and executes job responsibilities in accordance with Citizens core values, ethics, and information protection policies.
• Negotiates and settle claims in accordance with Citizens Best Claims Practices and Estimating Guidelines and industry standards.
• Demonstrates proficiency in conducting investigations, damage assessments and utilizing estimating software.
• Researches, analyzes and interprets policy contracts and state statutes as it applies to submitted claims.
• Documents all relevant information in the electronic claims management system.
• Contributes to the business production goals and objectives.
• Trains, mentors and guides less experienced staff as needed.
• Participates in workload surges and/or catastrophe response as needed, to include mandated overtime during specific catastrophic events. May assist other Business Units as needed.
Skills
• Demonstrated working knowledge to interpret and apply laws, rules, regulations, policies and procedures, and department operational guidelines in daily functions.
• Strong analytical, organizational, negotiation and communication skills.
• Ability to recognize problematic situations and put into effect creative solutions
• Ability to work independently, multi-task and adapt to frequent priority changes.
• Proficient in Microsoft Windows environment.
• Possesses strong customer service skills.
• 2 or more years of experience handling claims.
• Must possess a valid, active and appropriate Florida adjuster license within 90 days of employment and maintain it as a condition of continued employment. Appointment required.
• Within 90 days of employment, must successfully complete all requirements of Citizens Fundamental Claims School which includes obtaining an overall passing score.
• Bachelor’s degree in business administration or field with skills transferable to insurance.
• 4 or more years of experience handling claims.
• Active Florida Adjuster license (620 or 644).
• Xactimate proficiency.
Benefits
• Retirement savings plan with a generous company match
• Medical, dental and vision coverage
• Company Paid employee basic life insurance and short-term disability.
• Employee Assistance and Wellness Programs
• Tuition reimbursement
• Professional and leadership development opportunities
• Company Paid Parking
• Employee recognition programs
• Relocation assistance (where applicable)
• Community and volunteering opportunities
• Casual dress
Company Overview
• Citizens Property Insurance Corporation is a non-profit venture that provides property insurance protection to businesses and residences. It was founded in 2002, and is headquartered in Jacksonville, Florida, USA, with a workforce of 1,001-5,000 employees. Its website is https://www.citizensfla.com Show more details...
Responsibilities
• Models ethical behavior and executes job responsibilities in accordance with Citizens core values, ethics, and information protection policies.
• Negotiates and settle claims in accordance with Citizens Best Claims Practices and Estimating Guidelines and industry standards.
• Demonstrates proficiency in conducting investigations, damage assessments and utilizing estimating software.
• Researches, analyzes and interprets policy contracts and state statutes as it applies to submitted claims.
• Documents all relevant information in the electronic claims management system.
• Contributes to the business production goals and objectives.
• Trains, mentors and guides less experienced staff as needed.
• Participates in workload surges and/or catastrophe response as needed, to include mandated overtime during specific catastrophic events. May assist other Business Units as needed.
Skills
• Demonstrated working knowledge to interpret and apply laws, rules, regulations, policies and procedures, and department operational guidelines in daily functions.
• Strong analytical, organizational, negotiation and communication skills.
• Ability to recognize problematic situations and put into effect creative solutions
• Ability to work independently, multi-task and adapt to frequent priority changes.
• Proficient in Microsoft Windows environment.
• Possesses strong customer service skills.
• 2 or more years of experience handling claims.
• Must possess a valid, active and appropriate Florida adjuster license within 90 days of employment and maintain it as a condition of continued employment. Appointment required.
• Within 90 days of employment, must successfully complete all requirements of Citizens Fundamental Claims School which includes obtaining an overall passing score.
• Bachelor’s degree in business administration or field with skills transferable to insurance.
• 4 or more years of experience handling claims.
• Active Florida Adjuster license (620 or 644).
• Xactimate proficiency.
Benefits
• Retirement savings plan with a generous company match
• Medical, dental and vision coverage
• Company Paid employee basic life insurance and short-term disability.
• Employee Assistance and Wellness Programs
• Tuition reimbursement
• Professional and leadership development opportunities
• Company Paid Parking
• Employee recognition programs
• Relocation assistance (where applicable)
• Community and volunteering opportunities
• Casual dress
Company Overview
• Citizens Property Insurance Corporation is a non-profit venture that provides property insurance protection to businesses and residences. It was founded in 2002, and is headquartered in Jacksonville, Florida, USA, with a workforce of 1,001-5,000 employees. Its website is https://www.citizensfla.com Show more details...
via Jobright AI
posted_at: 24 days agoschedule_type: Part-time and Internship
Citizens Property Insurance Corporation is a non-profit organization that offers property insurance protection. The Intern role involves learning about the organization's operations and supporting the business unit's functions.
Responsibilities...
• Models ethical behavior and follows Citizen’s core values and policies.
• Completes assigned tasks under supervision, which may include clerical duties and maintaining records.
• Communicates
Citizens Property Insurance Corporation is a non-profit organization that offers property insurance protection. The Intern role involves learning about the organization's operations and supporting the business unit's functions.
Responsibilities...
• Models ethical behavior and follows Citizen’s core values and policies.
• Completes assigned tasks under supervision, which may include clerical duties and maintaining records.
• Communicates task updates and identifies any blockers.
• Supports business by managing databases and ensuring documentation completion.
• Follows standards, policies, and may shadow multiple positions for training.
Skills
• 0 – 1 year of prior office work, intern program work
• Microsoft Office – Word, Excel, Access, PowerPoint Outlook
• General awareness of relevant systems or tools
• High School Diploma | GED
• Bachelor’s Degree OR 3 years relevant experience, OR a combination of college education and relevant experience equivalent to 3 years
Company Overview
• Citizens Property Insurance Corporation is a non-profit venture that provides property insurance protection to businesses and residences. It was founded in 2002, and is headquartered in Jacksonville, Florida, USA, with a workforce of 1,001-5,000 employees. Its website is https://www.citizensfla.com/.
Company H1B Sponsorship
• Citizens Property Insurance Corporation has a track record of offering H1B sponsorships, with 20 in 2023, 18 in 2022, 18 in 2021, 26 in 2020. Please note that this does not guarantee sponsorship for this specific role Show more details...
Responsibilities...
• Models ethical behavior and follows Citizen’s core values and policies.
• Completes assigned tasks under supervision, which may include clerical duties and maintaining records.
• Communicates task updates and identifies any blockers.
• Supports business by managing databases and ensuring documentation completion.
• Follows standards, policies, and may shadow multiple positions for training.
Skills
• 0 – 1 year of prior office work, intern program work
• Microsoft Office – Word, Excel, Access, PowerPoint Outlook
• General awareness of relevant systems or tools
• High School Diploma | GED
• Bachelor’s Degree OR 3 years relevant experience, OR a combination of college education and relevant experience equivalent to 3 years
Company Overview
• Citizens Property Insurance Corporation is a non-profit venture that provides property insurance protection to businesses and residences. It was founded in 2002, and is headquartered in Jacksonville, Florida, USA, with a workforce of 1,001-5,000 employees. Its website is https://www.citizensfla.com/.
Company H1B Sponsorship
• Citizens Property Insurance Corporation has a track record of offering H1B sponsorships, with 20 in 2023, 18 in 2022, 18 in 2021, 26 in 2020. Please note that this does not guarantee sponsorship for this specific role Show more details...
via WayUp
posted_at: 11 days agoschedule_type: Full-time
Job Description
This position is responsible for providing corporate representative testimony on behalf of Citizens by signing affidavits, attending hearings, testifying in depositions and at trial for litigated matters. Duties may also include attending mediations, site inspections, managing defense counsel performance and providing oversight to litigated matters...
ESSENTIAL FUNCTIONS: THE FOLLOWING ARE THE USUAL, BASIC, AND ESSENTIAL FUNCTIONS
Job Description
This position is responsible for providing corporate representative testimony on behalf of Citizens by signing affidavits, attending hearings, testifying in depositions and at trial for litigated matters. Duties may also include attending mediations, site inspections, managing defense counsel performance and providing oversight to litigated matters...
ESSENTIAL FUNCTIONS: THE FOLLOWING ARE THE USUAL, BASIC, AND ESSENTIAL FUNCTIONS OF THE POSITION. THESE FUNCTIONS ARE NOT TO BE CONSTRUED AS AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES, AND SKILLS REQUIRED.
• Models ethical behavior and executes job responsibilities in accordance with Citizens core values, ethics, and information protection policies.
• Attends and represents Citizens as its corporate representative (or other representative capacity) at depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed. Defend, negotiate and/or settle claims in accordance with CPIC Litigated BCP’s.
• Assist Management with the creation of strategic initiatives and the implementation of core litigation defense. Must become proficient in all Citizens insurance policies and coverages.
• Monitor assigned lawsuits and oversees the timely disposition of litigated claims. Document all relevant information in the electronic claims management system. Maintain effective diary management system to ensure that assigned claims are handled timely.
• Conducts coverage analysis based on application of policy information, facts, or allegations of each case. Verifies the nature and extent of property damage by obtaining and reviewing appropriate records and damages documentation.
• Participate in CAT response, training, and other duties as assigned or with other business units as needed. May coach, counsel, or train less experienced staff, may also direct the work of others, may provide input regarding performance management, goal setting and review process. Provide oversight and direction of contingent workers.
Qualifications:
Qualifications
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
• Knowledge of legal procedures and practices.
• Proficiency with Microsoft Office products required, internet research tools preferred.
• Knowledge of Florida Rules of Civil Procedure and Florida Rules of Evidence, especially as related to corporate representative depositions.
• Knowledge of P and C claims litigation.
• Proficiency in homeowners’ insurance policies and coverage.
• Effectively communicate and summarize complex lawsuits.
• Research, analyze, and evaluate insurance policy contracts and state statutes as applicable to litigated claims.
• Demonstrated ability to research, conduct proactive investigations and negotiate successful resolutions.
• Ability to work independently in a fast-paced environment, meet deadlines and manage changing priorities effectively.
• Results driven with strong problem solving and analytical skills.
• Ability to testify in legal proceedings.
• Overnight travel may be required as necessary.
• Display exceptional organizational and multi-tasking skills including excellent writing skills.
• Flexibility to work nontraditional hours when preparing and attending trials, hearings, and depositions.
• Demonstrated customer service focus/superior customer service skills.
• Excellent communication skills and ability to interact on a professional level with internal and external personnel including agents, policy holders, Claims unit personnel, external and internal stakeholders, and others in a courteous and professional manner.
• Collaborative partner: ability to contribute to a positive work environment.
• Effective negotiator.
REQUIRED EDUCATION AND EXPERIENCE:
• High School Diploma or the equivalent.
• Bachelor’s degree OR 4 years relevant experience, OR a combination of college education and relevant experience equivalent to 4 years.
AND
• Ten (10) or more years of litigation experience handling claims relating to P&C claims with 5 or more years of relevant experience as a corporate representative or similar capacity.
OR
• Juris Doctor (JD) and 5 or more years of litigation experience handling claims relating to P&C claims, including experience with taking and defending depositions along with jury trial experience.
PREFERRED QUALIFICATIONS:
• JD preferred.
• 7+ years of experience acting as a Corporate Representative or similar capacity; property and casualty segment preferred.
• Proficiency in all Citizens insurance policies and coverages.
• Experience with Xactimate products preferred. ****
PHYSICAL REQUIREMENTS:
This position requires the ability to sit, hear, converse over the telephone and key frequently on a computer for long periods of time (4 or more hours per day). Position may require the ability to be mobile, operate a motor vehicle, climb roofs, and inspect homes including attics and crawl spaces. This position may require occasional overnight travel during catastrophe response and may be required to work for extended periods of time to include after standard business hours in addition to weekends and holidays during catastrophe response, or as needed.
Additional Information
We offer unlimited career potential, excellent training and development opportunities, and a structured Career Development program to explore future roles of interest while growing and developing in your existing role.
Citizens offers a competitive compensation and benefits package that includes comprehensive medical/dental, Retirement Savings Plan, Vacation and Sick Time, EAP, Tuition Reimbursement, Community Service and much more!
· Retirement savings plan with a generous company match
· Medical, dental and vision coverage
· Company Paid employee basic life insurance and short-term disability
· Generous paid time off: vacation, sick and holiday leave
· Employee Assistance and Wellness Programs
· Tuition reimbursement
· Professional and leadership development opportunities
· Flexible work schedule and Alternative Work Arrangements
· Company Paid Parking
· Employee recognition programs
· Relocation assistance (where applicable)
· Community and volunteering opportunities
· Casual dress
Citizens is Proud to Be an Equal Opportunity Employer
Visa sponsorship is not available for this position Show more details...
This position is responsible for providing corporate representative testimony on behalf of Citizens by signing affidavits, attending hearings, testifying in depositions and at trial for litigated matters. Duties may also include attending mediations, site inspections, managing defense counsel performance and providing oversight to litigated matters...
ESSENTIAL FUNCTIONS: THE FOLLOWING ARE THE USUAL, BASIC, AND ESSENTIAL FUNCTIONS OF THE POSITION. THESE FUNCTIONS ARE NOT TO BE CONSTRUED AS AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES, AND SKILLS REQUIRED.
• Models ethical behavior and executes job responsibilities in accordance with Citizens core values, ethics, and information protection policies.
• Attends and represents Citizens as its corporate representative (or other representative capacity) at depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed. Defend, negotiate and/or settle claims in accordance with CPIC Litigated BCP’s.
• Assist Management with the creation of strategic initiatives and the implementation of core litigation defense. Must become proficient in all Citizens insurance policies and coverages.
• Monitor assigned lawsuits and oversees the timely disposition of litigated claims. Document all relevant information in the electronic claims management system. Maintain effective diary management system to ensure that assigned claims are handled timely.
• Conducts coverage analysis based on application of policy information, facts, or allegations of each case. Verifies the nature and extent of property damage by obtaining and reviewing appropriate records and damages documentation.
• Participate in CAT response, training, and other duties as assigned or with other business units as needed. May coach, counsel, or train less experienced staff, may also direct the work of others, may provide input regarding performance management, goal setting and review process. Provide oversight and direction of contingent workers.
Qualifications:
Qualifications
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
• Knowledge of legal procedures and practices.
• Proficiency with Microsoft Office products required, internet research tools preferred.
• Knowledge of Florida Rules of Civil Procedure and Florida Rules of Evidence, especially as related to corporate representative depositions.
• Knowledge of P and C claims litigation.
• Proficiency in homeowners’ insurance policies and coverage.
• Effectively communicate and summarize complex lawsuits.
• Research, analyze, and evaluate insurance policy contracts and state statutes as applicable to litigated claims.
• Demonstrated ability to research, conduct proactive investigations and negotiate successful resolutions.
• Ability to work independently in a fast-paced environment, meet deadlines and manage changing priorities effectively.
• Results driven with strong problem solving and analytical skills.
• Ability to testify in legal proceedings.
• Overnight travel may be required as necessary.
• Display exceptional organizational and multi-tasking skills including excellent writing skills.
• Flexibility to work nontraditional hours when preparing and attending trials, hearings, and depositions.
• Demonstrated customer service focus/superior customer service skills.
• Excellent communication skills and ability to interact on a professional level with internal and external personnel including agents, policy holders, Claims unit personnel, external and internal stakeholders, and others in a courteous and professional manner.
• Collaborative partner: ability to contribute to a positive work environment.
• Effective negotiator.
REQUIRED EDUCATION AND EXPERIENCE:
• High School Diploma or the equivalent.
• Bachelor’s degree OR 4 years relevant experience, OR a combination of college education and relevant experience equivalent to 4 years.
AND
• Ten (10) or more years of litigation experience handling claims relating to P&C claims with 5 or more years of relevant experience as a corporate representative or similar capacity.
OR
• Juris Doctor (JD) and 5 or more years of litigation experience handling claims relating to P&C claims, including experience with taking and defending depositions along with jury trial experience.
PREFERRED QUALIFICATIONS:
• JD preferred.
• 7+ years of experience acting as a Corporate Representative or similar capacity; property and casualty segment preferred.
• Proficiency in all Citizens insurance policies and coverages.
• Experience with Xactimate products preferred. ****
PHYSICAL REQUIREMENTS:
This position requires the ability to sit, hear, converse over the telephone and key frequently on a computer for long periods of time (4 or more hours per day). Position may require the ability to be mobile, operate a motor vehicle, climb roofs, and inspect homes including attics and crawl spaces. This position may require occasional overnight travel during catastrophe response and may be required to work for extended periods of time to include after standard business hours in addition to weekends and holidays during catastrophe response, or as needed.
Additional Information
We offer unlimited career potential, excellent training and development opportunities, and a structured Career Development program to explore future roles of interest while growing and developing in your existing role.
Citizens offers a competitive compensation and benefits package that includes comprehensive medical/dental, Retirement Savings Plan, Vacation and Sick Time, EAP, Tuition Reimbursement, Community Service and much more!
· Retirement savings plan with a generous company match
· Medical, dental and vision coverage
· Company Paid employee basic life insurance and short-term disability
· Generous paid time off: vacation, sick and holiday leave
· Employee Assistance and Wellness Programs
· Tuition reimbursement
· Professional and leadership development opportunities
· Flexible work schedule and Alternative Work Arrangements
· Company Paid Parking
· Employee recognition programs
· Relocation assistance (where applicable)
· Community and volunteering opportunities
· Casual dress
Citizens is Proud to Be an Equal Opportunity Employer
Visa sponsorship is not available for this position Show more details...
via HiCounselor
posted_at: 12 days agoschedule_type: Full-time
ESSENTIAL FUNCTIONS: Collaborates with stakeholders and project team members on small, mid or large-scale projects to identify business needs and solutions, weight opportunities based on estimated business value, establish scope, and to engineer requirements in support of solutions selected for implementation. Facilitates or participates in collaboration activities with both business and... technical stakeholders to engineer requirements (e.g., business,
ESSENTIAL FUNCTIONS: Collaborates with stakeholders and project team members on small, mid or large-scale projects to identify business needs and solutions, weight opportunities based on estimated business value, establish scope, and to engineer requirements in support of solutions selected for implementation. Facilitates or participates in collaboration activities with both business and... technical stakeholders to engineer requirements (e.g., business, functional, non-functional and data requirements) while ensuring compliance with corporate standards and develop flow diagrams, use cases, user stories and other forms of business documentation used to express business needs. Responds to production support issues by performing initial triage and analysis, providing end user support including documenting workarounds and, if necessary, escalating to IT and notifying impacted parties. Authors or assists with the development of test plans and strategies, the coordination of testing events, and the execution of test cases in support of changes to business systems. Evaluates investment opportunities and establishes evaluation plans and techniques for assessing the results of each post-implementation. Reports on findings and makes change recommendations if necessary. Creates or participates in the development of materials used to facilitate the adoption of change by end users including policies and procedures; operating procedures; business processes; training materials, job aids and communications. May coach, counsel or train less-experienced staff, may also direct the work of others, may provide input in the performance management, goal setting and review processes, and assist in the development of both corporate and departmental policies, procedures, practices, methods and standards. (Senior level) Provide mentoring and leadership to Business Analyst community members as needed and assist in the development of both corporate and departmental policies, procedures, practices, methods and standards. (Intermediate level).REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Advanced applied knowledge of system development methodologies, primary of which are Agile and Waterfall. Advanced applied knowledge of information technology and information system development. Strong ability to administer configurable business systems, including management of system-based business rules, workflow and processing logic. Advanced grasp of technology and how it plays a role in business processes. Advanced proficiency with Microsoft Office products, primarily Access, Excel, PowerPoint, Project, Word, and Visio. Project management skills with proven ability to work within and facilitate cross-functional teams and work groups. Ability to establish attainable goals, objectives, and work plans while working both independently and in team-based, highly-collaborative, environments. Ability to develop insight into current business performance for the purpose of identifying improvement opportunity candidates using business analytics such as data and statistical analysis. Advanced interpersonal skills, including verbal, written, facilitation, mediation, negotiation, collaboration and presentation skills, as well as the ability to communicate effectively with individuals at all levels of the organization. Ability to work on multiple projects and tasks concurrently, adapt to change effectively, and adhere to timelines within a fast-paced, changing environment. Ability to organize material, analyze a wide variety of facts and develop appropriate recommendations. Advanced ability to solve problems through analytical approaches. Ability to create database queries for the purpose of retrieving data from one or more databases.PREFERRED QUALIFICATIONS:Senior Level Bachelor's degree in Business, Information Technology or relevant field. Seven (7) or more years of business analyst or business systems analyst experience in the property and casualty insurance industry. Two (2) or more years of experience with Citizens systems including policy, claims, billing, data warehouse, or other systems. Experience with web-based application development and support. Proficient with the use of Database Management Tools such as Microsoft Access, Advance Query Tool (AQT) and SQL Management Studio. Experience with formal methods of solicitation (e.g., ITN, RFP, RFI) for the procurement of the 3rd party vendor systems and services. Experience with Scaled Agile Framework (SAFe).Intermediate Level Bachelor's degree in Risk Management and Insurance, Business, or Business Systems Four (4) or more years of business analyst or business systems analyst experience in the property and casualty insurance industry. Experience with web-based application development and support. Property & Casualty Insurance experience within one or more operational business units (i.e. Accounting, Agency, Call Centers, Claims, Product Development, and Underwriting). Experience with Citizens systems Experience working in an Agile environment applying Lean Agile practices and principles (e.g. Kanban, Scrum, SAFe) Advanced applied knowledge of Microsoft Office products, primarily Project, Word, Excel, PowerPoint, and Visio.REQUIRED EDUCATION and EXPERIENCE Bachelor's Degree OR 4 years relevant experience, OR a combination of college education and relevant experience equivalent to 4 yearsAND Six (6) or more years of demonstrated experience in the fields of business analysis or business systems analysis delivering business system and process changes to include three (3) or more years of financial services, or relevant experience. (Senior Level) Four (4) or more years of demonstrated experience in the fields of business analysis or business systems analysis delivering business system and process changes to include three (3) or more years of financial services, or relevant experience. (Intermediate Level)PHYSICAL REQUIREMENTS: This position requires the ability to sit, hear, converse over the telephone and key frequently on a computer for long periods of time (4 or more hours per day).Visa sponsorship is not available for this position#LI-LE1 #LI-Hybriddate:17 hours ago
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via LMS Daily
schedule_type: Full-time
Searching for a place to make your mark? Every great team depends on the individual contributions of its members; the skills, talent, and the passion that each team member brings. At Citizens, we are interested in building a workforce of top achievers committed to our company’s success – and their own! Our company values the knowledge that comes from experienced individuals with a variety of... backgrounds, in or out of insurance.
Citizens Mission
Searching for a place to make your mark? Every great team depends on the individual contributions of its members; the skills, talent, and the passion that each team member brings. At Citizens, we are interested in building a workforce of top achievers committed to our company’s success – and their own! Our company values the knowledge that comes from experienced individuals with a variety of... backgrounds, in or out of insurance.
Citizens Mission is to provide property insurance protection in Florida to those who are, in good faith, unable to obtain coverage through the private market while also providing the utmost in customer service. Our Values are public service, integrity, respect, responsiveness, and sound judgment. We strive to not only provide affordable insurance products and services but also to provide sound financial responsibility to the Citizens of Florida.
At Citizens, we are a team of dedicated, service-minded professionals committed to our policyholders. Come achieve and maximize your potential with us!
Job Summary
Training systems and Design Specialist, Sr. will serve as a primary administrator of all training solutions deployed via LMS. This position will administer, monitor, and provide logistical/troubleshooting support related to LMS.
Job Duties
Models’ ethical behavior and executives job responsibilities in accordance with Citizen’s core values, ethics, and information protection policies.
Manage and serve as a primary administrator of all training courses deployed in the LMS, manage user assignments, monitor learner completions, test validity of all training materials prior to deployment, enter all training and certification rosters and record into LMS as needed.
Monitor system performance proactively; collaborate with HRIM to resolve technical issues, respond to end-user questions, and troubleshoot short-term issues and provide long-term solutions/recommendations. Collects feedback on sessions from attendees to use for future improvements to content and presentation.
Collect and analyze program data and participate in evaluating training courses and program effectiveness; provide monthly/quarterly/annual scorecards for divisional and enterprise training programs. Provides executive summary and monitors the effectiveness of training on employees using individual or group performance results. Generate and maintain all ad hoc and scheduled reports.
Develop and maintain learning management system curriculum database and training records; ensure that all learner data and information in the LMS meets regulatory requirements and good documentation practices and is stored in a manner that can be retrieved quickly and efficiently when needed during daily operations.
Lead the collaboration with IT in managing and coordinating four (4) Guidewire training environments for internal and external users which include employees, agents, and independent adjusters to ensure backup/refresh/update before and after training sessions and with regular maintenance releases.
Design and develop eLearning, classroom virtual and/or webinar training materials to effectively deliver Citizen’s service. May also facilitate delivery of training programs.
Qualifications
Knowledge Required:
Communicate in a highly effective manner using visual, oral, and written forms, while possessing strong interpersonal and customer service mindset.
High level of problem-solving techniques
Advanced knowledge of MS Office Suite primarily Word, Excel, and PowerPoint.
Advanced knowledge in the systematic troubleshooting of eLearning programs, authoring tools and LMS technical issues.
Have the technical ability to design and develop multimedia eLearning and instructor led courses using sound instructional design methodologies.
Good working knowledge of SCORM and ASCI compliance requirements.
Skills & Abilities Required:
Advanced abilities to troubleshoot technical issues related to primarily LMS system.
Ability to communicate effectively and with all levels of management and employees.
Self-starter, self-motivator, and detail oriented.
Travel approximately 10% of the time, as necessary.
Ability to work independently with minimal supervision, able to set priorities, and has excellent project management skills.
Preferred Knowledge, Skills, Abilities or Education:
Property and casualty insurance experience.
Experience Required:
5 or more years of experience in LMS administration, design, managing and troubleshooting course management.
Education:
High School Diploma | GED Required
Bachelor’s Degree OR 4 years relevant experience, OR a combination of college education and relevant experience equivalent to 4 years – Required
What percentage of time is accountable for short-term operational goals? 40%
What percentage of time is accountable for transactional, day to day operational support? 60%
Physical Requirements:
Frequently – Sitting, Standing
Occasionally – Walking, Bending, Travel
Citizens offers a competitive compensation and benefits package that includes comprehensive medical/dental, Retirement Savings Plan, PTO, EAP, Tuition Reimbursement, Community Service and much more!
• Retirement savings plan with a generous company match
• Medical, dental and vision coverage
• Company Paid employee basic life insurance and short-term disability
• Generous paid time off: vacation, sick and holiday leave
• Employee Assistance and Wellness Programs
• Tuition reimbursement
• Professional and leadership development opportunities
• Flexible work schedule
• Company Paid Parking (Jacksonville location)
• Employee recognition programs
• Relocation assistance (where applicable)
• Community and volunteering opportunities
• Casual dress
Citizens is Proud to Be an Equal Opportunity Employer Show more details...
Citizens Mission is to provide property insurance protection in Florida to those who are, in good faith, unable to obtain coverage through the private market while also providing the utmost in customer service. Our Values are public service, integrity, respect, responsiveness, and sound judgment. We strive to not only provide affordable insurance products and services but also to provide sound financial responsibility to the Citizens of Florida.
At Citizens, we are a team of dedicated, service-minded professionals committed to our policyholders. Come achieve and maximize your potential with us!
Job Summary
Training systems and Design Specialist, Sr. will serve as a primary administrator of all training solutions deployed via LMS. This position will administer, monitor, and provide logistical/troubleshooting support related to LMS.
Job Duties
Models’ ethical behavior and executives job responsibilities in accordance with Citizen’s core values, ethics, and information protection policies.
Manage and serve as a primary administrator of all training courses deployed in the LMS, manage user assignments, monitor learner completions, test validity of all training materials prior to deployment, enter all training and certification rosters and record into LMS as needed.
Monitor system performance proactively; collaborate with HRIM to resolve technical issues, respond to end-user questions, and troubleshoot short-term issues and provide long-term solutions/recommendations. Collects feedback on sessions from attendees to use for future improvements to content and presentation.
Collect and analyze program data and participate in evaluating training courses and program effectiveness; provide monthly/quarterly/annual scorecards for divisional and enterprise training programs. Provides executive summary and monitors the effectiveness of training on employees using individual or group performance results. Generate and maintain all ad hoc and scheduled reports.
Develop and maintain learning management system curriculum database and training records; ensure that all learner data and information in the LMS meets regulatory requirements and good documentation practices and is stored in a manner that can be retrieved quickly and efficiently when needed during daily operations.
Lead the collaboration with IT in managing and coordinating four (4) Guidewire training environments for internal and external users which include employees, agents, and independent adjusters to ensure backup/refresh/update before and after training sessions and with regular maintenance releases.
Design and develop eLearning, classroom virtual and/or webinar training materials to effectively deliver Citizen’s service. May also facilitate delivery of training programs.
Qualifications
Knowledge Required:
Communicate in a highly effective manner using visual, oral, and written forms, while possessing strong interpersonal and customer service mindset.
High level of problem-solving techniques
Advanced knowledge of MS Office Suite primarily Word, Excel, and PowerPoint.
Advanced knowledge in the systematic troubleshooting of eLearning programs, authoring tools and LMS technical issues.
Have the technical ability to design and develop multimedia eLearning and instructor led courses using sound instructional design methodologies.
Good working knowledge of SCORM and ASCI compliance requirements.
Skills & Abilities Required:
Advanced abilities to troubleshoot technical issues related to primarily LMS system.
Ability to communicate effectively and with all levels of management and employees.
Self-starter, self-motivator, and detail oriented.
Travel approximately 10% of the time, as necessary.
Ability to work independently with minimal supervision, able to set priorities, and has excellent project management skills.
Preferred Knowledge, Skills, Abilities or Education:
Property and casualty insurance experience.
Experience Required:
5 or more years of experience in LMS administration, design, managing and troubleshooting course management.
Education:
High School Diploma | GED Required
Bachelor’s Degree OR 4 years relevant experience, OR a combination of college education and relevant experience equivalent to 4 years – Required
What percentage of time is accountable for short-term operational goals? 40%
What percentage of time is accountable for transactional, day to day operational support? 60%
Physical Requirements:
Frequently – Sitting, Standing
Occasionally – Walking, Bending, Travel
Citizens offers a competitive compensation and benefits package that includes comprehensive medical/dental, Retirement Savings Plan, PTO, EAP, Tuition Reimbursement, Community Service and much more!
• Retirement savings plan with a generous company match
• Medical, dental and vision coverage
• Company Paid employee basic life insurance and short-term disability
• Generous paid time off: vacation, sick and holiday leave
• Employee Assistance and Wellness Programs
• Tuition reimbursement
• Professional and leadership development opportunities
• Flexible work schedule
• Company Paid Parking (Jacksonville location)
• Employee recognition programs
• Relocation assistance (where applicable)
• Community and volunteering opportunities
• Casual dress
Citizens is Proud to Be an Equal Opportunity Employer Show more details...
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