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https://clevelandclinic.org
Cleveland Clinic
Cleveland Clinic
Local
ClevelandClinic.org is a comprehensive website that provides access to information about Cleveland Clinic and its many services. It offers patients a wealth of resources, including health topics, an online health library, a physician search tool, and information on Cleveland Clinic’s medical departments and services. The website also provides access to the Cleveland Clinic patient portal, which allows patients to securely access their medical records and communicate with their physicians. The website also provides an events calendar, health and wellness news, and a list of research projects being conducted by Cleveland Clinic physicians. ClevelandClinic.org is a valuable resource for anyone seeking the best healthcare available.
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EncryptedSite is Encrypted
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CountryHosted in United States
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CityCleveland, Ohio
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Latitude\Longitude41.5066 / -81.6111 Google Map
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Traffic rank#2,310 Site Rank
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Site age26 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
Traffic rank
#2,310
#2,310
Site age
26 yrs
26 yrs
Location
United States
United States
Popular Questions for Cleveland Clinic
Newest job postings for Cleveland Clinic
via Cleveland Clinic Careers
posted_at: 1 day agoschedule_type: Full-time
Join Cleveland Clinic Lutheran Hospital and experience world-class healthcare at its best. Lutheran Hospital provides state-of-the-art healthcare to all its patients. On our team, you will provide stellar patient care to patients throughout your assigned unit. Lutheran Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center. This designation is the highest honor an... organization can receive for professional nursing
Join Cleveland Clinic Lutheran Hospital and experience world-class healthcare at its best. Lutheran Hospital provides state-of-the-art healthcare to all its patients. On our team, you will provide stellar patient care to patients throughout your assigned unit. Lutheran Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center. This designation is the highest honor an... organization can receive for professional nursing practice.
As a Central Service Technician, you will be directly involved in the management of our general hospital and surgical instruments, as well as the trays and related materials. This involves the decontamination, inspection, sorting, assembly, wrapping, sterilization and storage of instruments. In this role, you will also be responsible for the cart assembly, stocking and delivery of the supplies.
Our ideal future caregiver is someone who:
-Is adaptable.
-Is willing to learn.
-Is detail-oriented.
-Excels in a fast-paced environment.
By taking this opportunity, you will be able to become a part of Ohio City and work close to all the restaurants and shopping it has to offer. You will also be able to enjoy benefits such as tuition reimbursement, continuing education, and the opportunity to explore other roles within our organization.
At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.
Responsibilities:
• Decontamination - Disassembles and cleans all general surgical and hospital instrumentation and equipment per established procedure.
• Uses appropriate chemicals for cleaning or disinfecting supplies.
• Handles contaminated instruments and supplies per established procedure to ensure worker safety.
• Wears appropriate personal protective equipment per established procedure to insure worker safety.
• Preparation and Packaging - Inspects instrumentation and equipment for defects, functionality and cleanliness per departmental procedure.
• Sorts and assembles instrumentation and supplies per instrument count sheets and established procedures.
• Selects and uses appropriate packaging materials and methods of wrapping. Initials instrumentation per procedure for tracking purposes.
• Sterilization - Performance meets expectations when the incumbent: Sterilizes instrumentation and equipment according to departmental standards.
• Performs quality assurance monitoring per manufacturer's direction.
• Maintains complete and accurate daily logs.
• Notifies supervisors and/or appropriate department of potential and/or needed repairs so there is no delay in service.
• Sterile Storage - Performance meets expectations when the incumbent:
• Ensures stored instrumentation and equipment are available and in working order.
• Stores instrumentation and equipment providing optimum sterility and/or infection control conditions per established AAMI, AORN and APIC standards.
• Handles and rotates stock per departmental policies.
• Stores supplies away in proper place, keeping the Central Service Department neat and clean per department policy.
• Distribution - Performance meets expectations when the incumbent: Issues supplies as ordered.
• Completes all charge forms as necessary.
• Orders supplies as necessary to ensure par levels for daily operations.
• Stocks specialty and case carts accurately by following pick lists.
• "Stocks carts/designated areas accurately per established par levels.
• Other duties as assigned.
Education:
• High school diploma or equivalent.
• Ability to read, write and perform basic math functions in order to maintain accurate record. Ability to work independently.
• Strong customer service and team orientation.
• Ability to work under pressure and meet strict deadlines.
• Ability to establish and maintain friendly and cooperative relationships with those contacted in the course of work.
• Ability to perform multiple tasks simultaneously and meet multiple demands.
• Ability to construct alternative positive problem resolutions.
• Flexibility in day-to-day actions and duties.
Certifications:
• Registered certified Central Service Tech preferred.
Complexity of Work:
• Within scope of job, requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment.
Work Experience:
• One year Central Service Tech experience or experience in a closely related field preferred.
• Ninety days on the job training to learn the basic skills and departmental policies.
Physical Requirements:
• Be able to lift up to 40lbs and push/pull carts up to 400 lbs.
• Dexterity sufficient to perform day to day instrument counting, sorting and assembly.
• Requires corrected hearing and vision to normal range.
• Requires working under stressful conditions.
• Exposure to communicable diseases and/or body fluids.
• Ability to perform duties while walking, standing, stooping and lifting.
• Requires standing and walking for extended periods of time; ability to work in an environment with temperature changes; ability to distinguish colors to utilize color-coded systems used for instrument identification.
Personal Protective Equipment:
• Follows standard precautions using personal protective equipment as required.
Keywords: CS/SPD, Central Supply, Sterile Processing Technician, Sterile, Certified Sterile Processing Tech, Certified Sterile Processing Technician, CSSPD, Central Supply/Sterile Processing
#LI-CR1 Show more details...
As a Central Service Technician, you will be directly involved in the management of our general hospital and surgical instruments, as well as the trays and related materials. This involves the decontamination, inspection, sorting, assembly, wrapping, sterilization and storage of instruments. In this role, you will also be responsible for the cart assembly, stocking and delivery of the supplies.
Our ideal future caregiver is someone who:
-Is adaptable.
-Is willing to learn.
-Is detail-oriented.
-Excels in a fast-paced environment.
By taking this opportunity, you will be able to become a part of Ohio City and work close to all the restaurants and shopping it has to offer. You will also be able to enjoy benefits such as tuition reimbursement, continuing education, and the opportunity to explore other roles within our organization.
At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.
Responsibilities:
• Decontamination - Disassembles and cleans all general surgical and hospital instrumentation and equipment per established procedure.
• Uses appropriate chemicals for cleaning or disinfecting supplies.
• Handles contaminated instruments and supplies per established procedure to ensure worker safety.
• Wears appropriate personal protective equipment per established procedure to insure worker safety.
• Preparation and Packaging - Inspects instrumentation and equipment for defects, functionality and cleanliness per departmental procedure.
• Sorts and assembles instrumentation and supplies per instrument count sheets and established procedures.
• Selects and uses appropriate packaging materials and methods of wrapping. Initials instrumentation per procedure for tracking purposes.
• Sterilization - Performance meets expectations when the incumbent: Sterilizes instrumentation and equipment according to departmental standards.
• Performs quality assurance monitoring per manufacturer's direction.
• Maintains complete and accurate daily logs.
• Notifies supervisors and/or appropriate department of potential and/or needed repairs so there is no delay in service.
• Sterile Storage - Performance meets expectations when the incumbent:
• Ensures stored instrumentation and equipment are available and in working order.
• Stores instrumentation and equipment providing optimum sterility and/or infection control conditions per established AAMI, AORN and APIC standards.
• Handles and rotates stock per departmental policies.
• Stores supplies away in proper place, keeping the Central Service Department neat and clean per department policy.
• Distribution - Performance meets expectations when the incumbent: Issues supplies as ordered.
• Completes all charge forms as necessary.
• Orders supplies as necessary to ensure par levels for daily operations.
• Stocks specialty and case carts accurately by following pick lists.
• "Stocks carts/designated areas accurately per established par levels.
• Other duties as assigned.
Education:
• High school diploma or equivalent.
• Ability to read, write and perform basic math functions in order to maintain accurate record. Ability to work independently.
• Strong customer service and team orientation.
• Ability to work under pressure and meet strict deadlines.
• Ability to establish and maintain friendly and cooperative relationships with those contacted in the course of work.
• Ability to perform multiple tasks simultaneously and meet multiple demands.
• Ability to construct alternative positive problem resolutions.
• Flexibility in day-to-day actions and duties.
Certifications:
• Registered certified Central Service Tech preferred.
Complexity of Work:
• Within scope of job, requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment.
Work Experience:
• One year Central Service Tech experience or experience in a closely related field preferred.
• Ninety days on the job training to learn the basic skills and departmental policies.
Physical Requirements:
• Be able to lift up to 40lbs and push/pull carts up to 400 lbs.
• Dexterity sufficient to perform day to day instrument counting, sorting and assembly.
• Requires corrected hearing and vision to normal range.
• Requires working under stressful conditions.
• Exposure to communicable diseases and/or body fluids.
• Ability to perform duties while walking, standing, stooping and lifting.
• Requires standing and walking for extended periods of time; ability to work in an environment with temperature changes; ability to distinguish colors to utilize color-coded systems used for instrument identification.
Personal Protective Equipment:
• Follows standard precautions using personal protective equipment as required.
Keywords: CS/SPD, Central Supply, Sterile Processing Technician, Sterile, Certified Sterile Processing Tech, Certified Sterile Processing Technician, CSSPD, Central Supply/Sterile Processing
#LI-CR1 Show more details...
via Cleveland Clinic Careers
posted_at: 2 days agoschedule_type: Full-time
Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. The M24 Special Delivery unit is part of Cleveland Clinic’s Children’s, which is consistently rated among the "Best Children’s Hospitals" by U.S. News & World Report.
As a Registered Nurse (RN) in the Special Delivery unit, you will assist with vaginal deliveries, caesarean... deliveries and complex procedures. An RN in
Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. The M24 Special Delivery unit is part of Cleveland Clinic’s Children’s, which is consistently rated among the "Best Children’s Hospitals" by U.S. News & World Report.
As a Registered Nurse (RN) in the Special Delivery unit, you will assist with vaginal deliveries, caesarean... deliveries and complex procedures. An RN in this role is familiar with complex medical histories, innovative surgical procedures, pain modalities, and comprehensive nutritional support. Your primary duties will include:
-Providing direct nursing care.
-Monitoring, recording, and communicating patients’ conditions as appropriate.
-Preparing patient care plans.
-Administering prescribed medications.
-Performing bedside hand-off reports and thorough bedside daily rounds.
The ideal future caregiver is someone who:
-Is empathetic.
-Has excellent communication skills.
-Can adapt to change.
-Is always energetic.
-Can critically think and problem solve for patients’ best interests.
This is an excellent opportunity for already established RNs to discover Cleveland Clinic’s Children’s and gain hands-on experience in this family centered unit.
At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.
Responsibilities:
• Provides direct nursing care in accordance with established policies, procedures and protocols of the healthcare organization. Implements and monitors patient care plans.
• Monitors, records and communicates patient condition as appropriate.
• Monitors and documents patient's condition and effectiveness and timeliness of care and/or interventions.
• Evaluates, updates and revises plan of care to facilitate achievement of planned and expected outcomes.
• Serves as a primary coordinator of all disciplines for well-coordinated patient care.
• Administers prescribed medications and treatments in accordance with approved nursing protocol.
• Notes and carries out physician and nursing orders.
• Assesses and coordinates patient's discharge planning needs with members of the healthcare team.
• Assesses educational needs of the patient and significant others considering cultural issues and other special concerns.
• Provides teaching and educational material as appropriate.
• Validates and documents patient and family understanding of teaching.
• Maintains professional growth and development through ongoing formal and informal education and clinical nursing study.
• Other duties as assigned.
Education:
• Graduate from an accredited school of professional nursing. BSN preferred.
Certifications:
• Current state licensure as Registered Nurse (RN).
• Proof of Basic Life Support (BLS) through American Heart Association (AHA) must be presented upon hire.
• If in a Critical Care area an Advanced Cardiac Life Support (ACLS) through American Heart Association (AHA) Certification must be presented upon hire or within first year of employment.
• Within one year of hire RNs in Children's Hospital and Children's Hospital for Rehabilitation will achieve and maintain Pediatric Advanced Life Support (PALS) through American Heart Association (AHA) with the exception of the Neonatal Intensive Care Unit RNs who must achieve and maintain Neonatal Resuscitation Program (NRP) through American Heart Association (AHA) provider status and RNs in the Special Delivery Unit, who must achieve and maintain Advanced Cardiac Life Support (ACLS) through American Heart Association (AHA).
• ONS Chemo/Bio course complete within 1 year of employment if employed on units inpatient and/or outpatient where chemo is administered.
• If in an Adult/Combined EDs, ACLS upon hire or within one year of beginning work in the Emergency Department.
• If in an ED, Pediatric Advanced Life Support (PALS) through American Heart Association (AHA) upon hire or within one year of beginning work in the Emergency Department.
• In Dedicated Trauma Centers, Trauma Nursing Core Course (TNCC - adult) or Emergency Nurse Pediatric Course (ENPC - pediatric) upon hire or within 24 months of beginning work in the Emergency Department.
• Vascular Access Registered Nurse (VARN) program attendance required and obtains either a Certified Registered Nurse Infusion (CRNI) or Vascular Access Board Certified (VA-BC) certification upon hire or within a year of hire in Peripherally Inserted Central Catheter (PICC) areas.
• Any registered nurse or advanced practice nurse must obtain a cancer specific certification or demonstrate ongoing qualifying education within the timeframe of the facilities accreditation cycle, if they work in medical oncology, radiation oncology, cancer center or cancer clinic and/or administer chemotherapy within an accredited Cleveland Clinic facility.
Complexity of Work:
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
Work Experience:
• Minimum one year current acute care RN experience in a hospital setting required for acute care settings.
• Minimum one year current acute care RN experience and/or skilled nursing facility (SNF) experience required for SNF care settings.
• Minimum one year current acute care RN experience and/or rehab experience required for rehab care settings.
• Minimum one year current acute care RN experience and/or Emergency Department (ED) experience required for ED settings.
• Will consider licensed military RN experience.
Physical Requirements:
• Requires full range of body motion including handling and lifting patient, manual and finger dexterity, and eye-hand coordination.
• Requires standing and walking for extended periods of time.
• Requires corrected vision and hearing to normal range.
• Requires working under stressful conditions and irregular hours.
• Exposure to communicable diseases and/or body fluids.
• Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.
• Physical Demand requirements are in excess of those for Light Work.
Personal Protective Equipment:
• Follows standard precautions using personal protective equipment as required.
Keywords: Registered Nurse, Nurse, Nursing, Staff Nurse, Bedside Nurse, Women’s Health, OB, Obstetric Care, Obstetrical, Labor and Delivery, Maternal fetal, Maternal, ANCC Magnet Designated Hospital, Magnet, M24, Fetal Care Center Show more details...
As a Registered Nurse (RN) in the Special Delivery unit, you will assist with vaginal deliveries, caesarean... deliveries and complex procedures. An RN in this role is familiar with complex medical histories, innovative surgical procedures, pain modalities, and comprehensive nutritional support. Your primary duties will include:
-Providing direct nursing care.
-Monitoring, recording, and communicating patients’ conditions as appropriate.
-Preparing patient care plans.
-Administering prescribed medications.
-Performing bedside hand-off reports and thorough bedside daily rounds.
The ideal future caregiver is someone who:
-Is empathetic.
-Has excellent communication skills.
-Can adapt to change.
-Is always energetic.
-Can critically think and problem solve for patients’ best interests.
This is an excellent opportunity for already established RNs to discover Cleveland Clinic’s Children’s and gain hands-on experience in this family centered unit.
At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.
Responsibilities:
• Provides direct nursing care in accordance with established policies, procedures and protocols of the healthcare organization. Implements and monitors patient care plans.
• Monitors, records and communicates patient condition as appropriate.
• Monitors and documents patient's condition and effectiveness and timeliness of care and/or interventions.
• Evaluates, updates and revises plan of care to facilitate achievement of planned and expected outcomes.
• Serves as a primary coordinator of all disciplines for well-coordinated patient care.
• Administers prescribed medications and treatments in accordance with approved nursing protocol.
• Notes and carries out physician and nursing orders.
• Assesses and coordinates patient's discharge planning needs with members of the healthcare team.
• Assesses educational needs of the patient and significant others considering cultural issues and other special concerns.
• Provides teaching and educational material as appropriate.
• Validates and documents patient and family understanding of teaching.
• Maintains professional growth and development through ongoing formal and informal education and clinical nursing study.
• Other duties as assigned.
Education:
• Graduate from an accredited school of professional nursing. BSN preferred.
Certifications:
• Current state licensure as Registered Nurse (RN).
• Proof of Basic Life Support (BLS) through American Heart Association (AHA) must be presented upon hire.
• If in a Critical Care area an Advanced Cardiac Life Support (ACLS) through American Heart Association (AHA) Certification must be presented upon hire or within first year of employment.
• Within one year of hire RNs in Children's Hospital and Children's Hospital for Rehabilitation will achieve and maintain Pediatric Advanced Life Support (PALS) through American Heart Association (AHA) with the exception of the Neonatal Intensive Care Unit RNs who must achieve and maintain Neonatal Resuscitation Program (NRP) through American Heart Association (AHA) provider status and RNs in the Special Delivery Unit, who must achieve and maintain Advanced Cardiac Life Support (ACLS) through American Heart Association (AHA).
• ONS Chemo/Bio course complete within 1 year of employment if employed on units inpatient and/or outpatient where chemo is administered.
• If in an Adult/Combined EDs, ACLS upon hire or within one year of beginning work in the Emergency Department.
• If in an ED, Pediatric Advanced Life Support (PALS) through American Heart Association (AHA) upon hire or within one year of beginning work in the Emergency Department.
• In Dedicated Trauma Centers, Trauma Nursing Core Course (TNCC - adult) or Emergency Nurse Pediatric Course (ENPC - pediatric) upon hire or within 24 months of beginning work in the Emergency Department.
• Vascular Access Registered Nurse (VARN) program attendance required and obtains either a Certified Registered Nurse Infusion (CRNI) or Vascular Access Board Certified (VA-BC) certification upon hire or within a year of hire in Peripherally Inserted Central Catheter (PICC) areas.
• Any registered nurse or advanced practice nurse must obtain a cancer specific certification or demonstrate ongoing qualifying education within the timeframe of the facilities accreditation cycle, if they work in medical oncology, radiation oncology, cancer center or cancer clinic and/or administer chemotherapy within an accredited Cleveland Clinic facility.
Complexity of Work:
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
Work Experience:
• Minimum one year current acute care RN experience in a hospital setting required for acute care settings.
• Minimum one year current acute care RN experience and/or skilled nursing facility (SNF) experience required for SNF care settings.
• Minimum one year current acute care RN experience and/or rehab experience required for rehab care settings.
• Minimum one year current acute care RN experience and/or Emergency Department (ED) experience required for ED settings.
• Will consider licensed military RN experience.
Physical Requirements:
• Requires full range of body motion including handling and lifting patient, manual and finger dexterity, and eye-hand coordination.
• Requires standing and walking for extended periods of time.
• Requires corrected vision and hearing to normal range.
• Requires working under stressful conditions and irregular hours.
• Exposure to communicable diseases and/or body fluids.
• Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.
• Physical Demand requirements are in excess of those for Light Work.
Personal Protective Equipment:
• Follows standard precautions using personal protective equipment as required.
Keywords: Registered Nurse, Nurse, Nursing, Staff Nurse, Bedside Nurse, Women’s Health, OB, Obstetric Care, Obstetrical, Labor and Delivery, Maternal fetal, Maternal, ANCC Magnet Designated Hospital, Magnet, M24, Fetal Care Center Show more details...
via Cleveland Clinic Careers
posted_at: 2 days agoschedule_type: Full-time
Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as the No. 4 hospital in the nation, according to the U.S. News and World Report. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of... the most respected healthcare organizations in the
Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as the No. 4 hospital in the nation, according to the U.S. News and World Report. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of... the most respected healthcare organizations in the world.
In this role, you will develop and maintain an integrated approach to patient complaints and grievances and Caregiver assistance that effectively focuses on continuous service improvement.
Cleveland Clinic provides what matters most: career growth, delivering world-class care to our patients, continuous learning, exceptional benefits and working for an organization that offers many long-term career paths. Join us and experience a culture where opportunities to advance and the support to get there go hand-in-hand.
Responsibilities:
• Identifies, evaluates, and resolves patient complaints and grievances.
• Determines proactive recommendations and provides feedback of resolution to appropriate parties.
• Through mediation and negotiation, ensures a positive working relationship between physicians, employees, patients and families in order to support and maintain the highest quality of patient standards.
• Helps patients and Caregivers who request assistance with issues or problems.
• Advises on HIPAA regulations.
• Assists Caregivers with problem patients and visitors, including workplace violence support.
• Investigate lost belongings, input Case Warnings, and process Compliments for Caregivers.
• Conducts investigations for Law Department, negotiates settlements as instructed.
• In regional hospitals, is liaison with surveyors and regulatory agencies.
• In regional hospitals, may review workplace violence SERS and document in files.
• In regional hospitals, may handle escalated work place violence cases as needed.
• Other duties as assigned
Education:
• Bachelor’s degree required
• Bachelor's degree in Communication, Psychology, Sociology, or related field preferred
Languages:
• None required
Certifications:
• None required
Complexity of Work:
• Requires strong oral and written communication, organizational, and problem solving skills.
• Must be able to work in a stressful environment and take appropriate action.
Work Experience:
• Minimum three years related experience, such as customer service or investigating and resolving complaints of a complex nature with special emphasis on mediation, negotiation, oral and written communication, problem resolution and program development.
• Offset: Associate's degree and five years of experience.
• Offset: High School diploma/GED and seven years of experience.
Physical Requirements:
• Manual dexterity to operate office equipment.
• May require extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
Personal Protective Equipment:
• Follows standard precautions using personal protective equipment as required Show more details...
In this role, you will develop and maintain an integrated approach to patient complaints and grievances and Caregiver assistance that effectively focuses on continuous service improvement.
Cleveland Clinic provides what matters most: career growth, delivering world-class care to our patients, continuous learning, exceptional benefits and working for an organization that offers many long-term career paths. Join us and experience a culture where opportunities to advance and the support to get there go hand-in-hand.
Responsibilities:
• Identifies, evaluates, and resolves patient complaints and grievances.
• Determines proactive recommendations and provides feedback of resolution to appropriate parties.
• Through mediation and negotiation, ensures a positive working relationship between physicians, employees, patients and families in order to support and maintain the highest quality of patient standards.
• Helps patients and Caregivers who request assistance with issues or problems.
• Advises on HIPAA regulations.
• Assists Caregivers with problem patients and visitors, including workplace violence support.
• Investigate lost belongings, input Case Warnings, and process Compliments for Caregivers.
• Conducts investigations for Law Department, negotiates settlements as instructed.
• In regional hospitals, is liaison with surveyors and regulatory agencies.
• In regional hospitals, may review workplace violence SERS and document in files.
• In regional hospitals, may handle escalated work place violence cases as needed.
• Other duties as assigned
Education:
• Bachelor’s degree required
• Bachelor's degree in Communication, Psychology, Sociology, or related field preferred
Languages:
• None required
Certifications:
• None required
Complexity of Work:
• Requires strong oral and written communication, organizational, and problem solving skills.
• Must be able to work in a stressful environment and take appropriate action.
Work Experience:
• Minimum three years related experience, such as customer service or investigating and resolving complaints of a complex nature with special emphasis on mediation, negotiation, oral and written communication, problem resolution and program development.
• Offset: Associate's degree and five years of experience.
• Offset: High School diploma/GED and seven years of experience.
Physical Requirements:
• Manual dexterity to operate office equipment.
• May require extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
Personal Protective Equipment:
• Follows standard precautions using personal protective equipment as required Show more details...
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