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Most recent job postings at Cloudflare
via Built In
posted_at: 2 days agoschedule_type: Full-timesalary: 187K–279K a yearwork_from_home: 1
About Us
At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world's largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware... installing software, or changing a line of code. Internet
About Us
At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world's largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware... installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
About the department
Cloudflare's business requires a world class legal team to help the company deal with complex matters by anticipating complications and distractions, and guiding the company around those obstacles. We're looking for a new team member who can help foster our unique corporate philosophy and approach, in which the security and privacy of our customers are paramount. This role is ideal for someone who is a proactive self-starter and strategic thinker, who has a thirst for knowledge and continued growth, all while working as part of a great team.
What you'll do
We are looking for an exceptionally talented, energetic and friendly Senior Counsel or Senior Managing Counsel to join our legal team based in Austin, TX or San Francisco, CA. Other locations will be considered for the right applicant. As a senior member of the commercial legal team, you will be responsible for reviewing, drafting, revising, negotiating and advising on a broad range of complex commercial transactions. This is a mid-senior to senior level legal position that is perfect for a highly qualified lawyer looking for an opportunity in a rapidly scaling company and who is open to growth. A typical day in this role involves working closely with our sales, partnership, finance, sales operations, and special projects teams to review contracts, advise on the development of systems and policies to maximize the company's commercial relationships and operation of its contracting function. You may also find yourself working on a number of other legal issues as needed to support business initiatives. The ideal candidate is a strong negotiator who is equally versed in day-to-day legal matters and strategic business thinking.
Senior Managing Counsel, in addition to working on their own deals, will lead our team of contract managers. The ideal candidate will have experience developing a team to handle the needs of a growing business and to bring out the best in each team member.
The above list is representative and additional responsibilities may be assigned, as required by the need for the compliance program to support Cloudflare's Legal team with agility in a dynamic environment.
Examples of desirable skills, knowledge and experience
• JD degree with strong academic credentials.
• Admitted to practice law in at least one U.S. state (ideally Texas or California).
• 5-7 years relevant experience including a mix of law firm and in house experience
• For manager applicants: Experience managing a high performing team.
• Able to identify areas for process improvement and to suggest actionable plans.
• Experience with drafting, reviewing, and negotiating complex commercial contracts.
• Good strategic, business sense, and demonstrated negotiation skills with respect to legal issues.
• Detail oriented, well organized and technically-adept
• The ability to manage multiple matters / projects for multiple teams.
• The ability to work in a team, with lawyers and non-lawyers, to establish effective solutions efficiently and in an amenable manner
Compensation
Compensation may be adjusted depending on work location.
• For Colorado-based hires: Estimated annual salary of $187,000 - $229,000.
• For New York City-based and California (excluding Bay Area) and Washington D.C. hires: Estimated annual salary of $217,000 - $265,000.
• For Bay Area-based hires: Estimated annual salary of $229,000 - $279,000.
Equity
This role is eligible to participate in Cloudflare's equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance
Financial Benefits
• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan
Time Off
• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave
What Makes Cloudflare Special?
We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.
Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you'd like to be a part of? We'd love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107 Show more details...
At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world's largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware... installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
About the department
Cloudflare's business requires a world class legal team to help the company deal with complex matters by anticipating complications and distractions, and guiding the company around those obstacles. We're looking for a new team member who can help foster our unique corporate philosophy and approach, in which the security and privacy of our customers are paramount. This role is ideal for someone who is a proactive self-starter and strategic thinker, who has a thirst for knowledge and continued growth, all while working as part of a great team.
What you'll do
We are looking for an exceptionally talented, energetic and friendly Senior Counsel or Senior Managing Counsel to join our legal team based in Austin, TX or San Francisco, CA. Other locations will be considered for the right applicant. As a senior member of the commercial legal team, you will be responsible for reviewing, drafting, revising, negotiating and advising on a broad range of complex commercial transactions. This is a mid-senior to senior level legal position that is perfect for a highly qualified lawyer looking for an opportunity in a rapidly scaling company and who is open to growth. A typical day in this role involves working closely with our sales, partnership, finance, sales operations, and special projects teams to review contracts, advise on the development of systems and policies to maximize the company's commercial relationships and operation of its contracting function. You may also find yourself working on a number of other legal issues as needed to support business initiatives. The ideal candidate is a strong negotiator who is equally versed in day-to-day legal matters and strategic business thinking.
Senior Managing Counsel, in addition to working on their own deals, will lead our team of contract managers. The ideal candidate will have experience developing a team to handle the needs of a growing business and to bring out the best in each team member.
The above list is representative and additional responsibilities may be assigned, as required by the need for the compliance program to support Cloudflare's Legal team with agility in a dynamic environment.
Examples of desirable skills, knowledge and experience
• JD degree with strong academic credentials.
• Admitted to practice law in at least one U.S. state (ideally Texas or California).
• 5-7 years relevant experience including a mix of law firm and in house experience
• For manager applicants: Experience managing a high performing team.
• Able to identify areas for process improvement and to suggest actionable plans.
• Experience with drafting, reviewing, and negotiating complex commercial contracts.
• Good strategic, business sense, and demonstrated negotiation skills with respect to legal issues.
• Detail oriented, well organized and technically-adept
• The ability to manage multiple matters / projects for multiple teams.
• The ability to work in a team, with lawyers and non-lawyers, to establish effective solutions efficiently and in an amenable manner
Compensation
Compensation may be adjusted depending on work location.
• For Colorado-based hires: Estimated annual salary of $187,000 - $229,000.
• For New York City-based and California (excluding Bay Area) and Washington D.C. hires: Estimated annual salary of $217,000 - $265,000.
• For Bay Area-based hires: Estimated annual salary of $229,000 - $279,000.
Equity
This role is eligible to participate in Cloudflare's equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance
Financial Benefits
• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan
Time Off
• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave
What Makes Cloudflare Special?
We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.
Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you'd like to be a part of? We'd love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107 Show more details...
via Greenhouse
posted_at: 3 days agoschedule_type: Full-time
About the department
Cloudflare’s business requires a world class legal team to help the company deal with complex matters by anticipating complications and distractions, and guiding the company around those obstacles. We’re looking for a new team member who can help foster our unique corporate philosophy and approach, in which the security and privacy of our customers are paramount. This role... is ideal for someone who is a proactive self-starter
About the department
Cloudflare’s business requires a world class legal team to help the company deal with complex matters by anticipating complications and distractions, and guiding the company around those obstacles. We’re looking for a new team member who can help foster our unique corporate philosophy and approach, in which the security and privacy of our customers are paramount. This role... is ideal for someone who is a proactive self-starter and strategic thinker, who has a thirst for knowledge and continued growth, all while working as part of a great team.
What you'll do
We are looking for an exceptionally talented, energetic and friendly Senior Counsel or Senior Managing Counsel to join our legal team based in Austin, TX or San Francisco, CA. Other locations will be considered for the right applicant. As a senior member of the commercial legal team, you will be responsible for reviewing, drafting, revising, negotiating and advising on a broad range of complex commercial transactions. This is a mid-senior to senior level legal position that is perfect for a highly qualified lawyer looking for an opportunity in a rapidly scaling company and who is open to growth. A typical day in this role involves working closely with our sales, partnership, finance, sales operations, and special projects teams to review contracts, advise on the development of systems and policies to maximize the company’s commercial relationships and operation of its contracting function. You may also find yourself working on a number of other legal issues as needed to support business initiatives. The ideal candidate is a strong negotiator who is equally versed in day-to-day legal matters and strategic business thinking.
Senior Managing Counsel, in addition to working on their own deals, will lead our team of contract managers. The ideal candidate will have experience developing a team to handle the needs of a growing business and to bring out the best in each team member.
The above list is representative and additional responsibilities may be assigned, as required by the need for the compliance program to support Cloudflare’s Legal team with agility in a dynamic environment.
Examples of desirable skills, knowledge and experience
• JD degree with strong academic credentials.
• Admitted to practice law in at least one U.S. state (ideally Texas or California).
• 5-7 years relevant experience including a mix of law firm and in house experience
• For manager applicants: Experience managing a high performing team.
• Able to identify areas for process improvement and to suggest actionable plans.
• Experience with drafting, reviewing, and negotiating complex commercial contracts.
• Good strategic, business sense, and demonstrated negotiation skills with respect to legal issues.
• Detail oriented, well organized and technically-adept
• The ability to manage multiple matters / projects for multiple teams.
• The ability to work in a team, with lawyers and non-lawyers, to establish effective solutions efficiently and in an amenable manner
Compensation
Compensation may be adjusted depending on work location.
• For Colorado-based hires: Estimated annual salary of $187,000 - $229,000.
• For New York City-based and California (excluding Bay Area) and Washington D.C. hires: Estimated annual salary of $217,000 - $265,000.
• For Bay Area-based hires: Estimated annual salary of $229,000 - $279,000.
Equity
This role is eligible to participate in Cloudflare’s equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance
Financial Benefits
• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan
Time Off
• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave Show more details...
Cloudflare’s business requires a world class legal team to help the company deal with complex matters by anticipating complications and distractions, and guiding the company around those obstacles. We’re looking for a new team member who can help foster our unique corporate philosophy and approach, in which the security and privacy of our customers are paramount. This role... is ideal for someone who is a proactive self-starter and strategic thinker, who has a thirst for knowledge and continued growth, all while working as part of a great team.
What you'll do
We are looking for an exceptionally talented, energetic and friendly Senior Counsel or Senior Managing Counsel to join our legal team based in Austin, TX or San Francisco, CA. Other locations will be considered for the right applicant. As a senior member of the commercial legal team, you will be responsible for reviewing, drafting, revising, negotiating and advising on a broad range of complex commercial transactions. This is a mid-senior to senior level legal position that is perfect for a highly qualified lawyer looking for an opportunity in a rapidly scaling company and who is open to growth. A typical day in this role involves working closely with our sales, partnership, finance, sales operations, and special projects teams to review contracts, advise on the development of systems and policies to maximize the company’s commercial relationships and operation of its contracting function. You may also find yourself working on a number of other legal issues as needed to support business initiatives. The ideal candidate is a strong negotiator who is equally versed in day-to-day legal matters and strategic business thinking.
Senior Managing Counsel, in addition to working on their own deals, will lead our team of contract managers. The ideal candidate will have experience developing a team to handle the needs of a growing business and to bring out the best in each team member.
The above list is representative and additional responsibilities may be assigned, as required by the need for the compliance program to support Cloudflare’s Legal team with agility in a dynamic environment.
Examples of desirable skills, knowledge and experience
• JD degree with strong academic credentials.
• Admitted to practice law in at least one U.S. state (ideally Texas or California).
• 5-7 years relevant experience including a mix of law firm and in house experience
• For manager applicants: Experience managing a high performing team.
• Able to identify areas for process improvement and to suggest actionable plans.
• Experience with drafting, reviewing, and negotiating complex commercial contracts.
• Good strategic, business sense, and demonstrated negotiation skills with respect to legal issues.
• Detail oriented, well organized and technically-adept
• The ability to manage multiple matters / projects for multiple teams.
• The ability to work in a team, with lawyers and non-lawyers, to establish effective solutions efficiently and in an amenable manner
Compensation
Compensation may be adjusted depending on work location.
• For Colorado-based hires: Estimated annual salary of $187,000 - $229,000.
• For New York City-based and California (excluding Bay Area) and Washington D.C. hires: Estimated annual salary of $217,000 - $265,000.
• For Bay Area-based hires: Estimated annual salary of $229,000 - $279,000.
Equity
This role is eligible to participate in Cloudflare’s equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance
Financial Benefits
• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan
Time Off
• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave Show more details...
via Startup Jobs
posted_at: 2 days agoschedule_type: Full-timework_from_home: 1
About Us
At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware... installing software, or changing a line of code. Internet
About Us
At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware... installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
About The RoleWe are hiring a PM to help build products that make companies love their corporate network.
Cloudflare provides a full stack of networking-as-a-service products that allow customers to build and operate secure, reliable, and fast networks without purchasing traditional network hardware. Cloudflare’s network underpins mission-critical infrastructure, always-on applications, small businesses, and everything in between. Our customers rely on the performance, security, reliability, and visibility provided by our network to power their businesses.
We’re looking for a PM leader who can define the vision for the next generation of our network services products, and recruit and empower a diverse team shipping major new products in this space.
We are truly just getting started. We’ve built one of the world’s largest, most powerful networks and have a robust and growing networking-as-a-service product portfolio built on top of it. It’s growing quickly in adoption and scope. Our opportunity is both huge and unique.
In this role, you’ll be helping define what that future looks like.
What You’ll Do• Lead, hire, and grow a team of exceptional product managers, focused on Cloudflare’s networking-as-a-service portfolio.
• Develop a strategy for expanding our market share in the networking-as-a-service market. Where are our biggest opportunities? What are our sustained differentiators and where should we conform?
• Design an experimental approach to feature development. You know when something is working and you have the feedback loop in place to tell when something isn’t. You have an iterative mindset.
• Setup your team to efficiently launch products and features, by removing the things that get in their way. You are a ruthless prioritizer.
• Develop and nurture relationships with engineering, product management, marketing, and sales to ensure successful execution of your product vision from idea to execution and all the way to the hands of customers.
• Continuously gather feedback from customers and empathize with their needs. You are customer focused and feel the urgency of pain. Own customer problems and take steps to solve them.
• Represent the company externally, including meetings with prospects, customers, partners and analysts.
• Give direct feedback on your product by being hands-on, using the product, and testing early features. You aren’t QA but you are able to use new features in the way our users would.
• Collaborate on technology analyst engagements, taking an active role to develop strategy or content. Own the multi-year narrative and nurture that with prominent analysts.
• Delve into market and competitive research to drive new investment opportunities.
Examples Of Desirable Skills, Knowledge And ExperienceThe ideal candidate is entrepreneurial-minded and thrives in a fast-paced and goal-driven environment. You have outstanding communication and collaboration skills and are able to work with a diverse group, get alignment, and drive the product forward. You are execution focused and emphasize getting things done while paying attention to important details.
• BS/MS in a technology field
• Professional experience leading a product management team
• Experience hiring an exceptional and diverse team and nurturing that team to continued success overtime
• Proven track record of developing a product strategy, designed with experiments to prove what’s working and what’s not
• Proven ability to articulate a vision and strategy in a way that inspires and motivates a team and focuses their energy on our mission
• Customer focus — you’ll be working directly, and often be a part of the customers team in helping them get their initial implementation off the ground
• Strong technical curiosity – you are familiar with modern software development practices used to build and deploy applications. You are capable of wading into the details & understanding engineering decisions’ impact on the product, but can also drive 30k foot view. You aren’t a professional developer, but you have hobby projects that you wrote and deployed yourself (e.g. a personal website).
• Strong user and stakeholder empathy – you must be not only the voice of the user, but at various times the voice of product marketing, finance, engineering, support and ops. You must be able to channel many points of view.
Compensation
Compensation may be adjusted depending on work location.
• For Colorado-based hires: Estimated annual salary of $226,000 - $276,000.
• For New York City-based and California (excluding Bay Area) and Washington D.C. hires: Estimated annual salary of $252,000 - $308,000.
• For Bay Area-based hires: Estimated annual salary of $266,000 - $325,000.
Equity
This role is eligible to participate in Cloudflare’s equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance
Financial Benefits
• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan
Time Off
• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107 Show more details...
At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware... installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
About The RoleWe are hiring a PM to help build products that make companies love their corporate network.
Cloudflare provides a full stack of networking-as-a-service products that allow customers to build and operate secure, reliable, and fast networks without purchasing traditional network hardware. Cloudflare’s network underpins mission-critical infrastructure, always-on applications, small businesses, and everything in between. Our customers rely on the performance, security, reliability, and visibility provided by our network to power their businesses.
We’re looking for a PM leader who can define the vision for the next generation of our network services products, and recruit and empower a diverse team shipping major new products in this space.
We are truly just getting started. We’ve built one of the world’s largest, most powerful networks and have a robust and growing networking-as-a-service product portfolio built on top of it. It’s growing quickly in adoption and scope. Our opportunity is both huge and unique.
In this role, you’ll be helping define what that future looks like.
What You’ll Do• Lead, hire, and grow a team of exceptional product managers, focused on Cloudflare’s networking-as-a-service portfolio.
• Develop a strategy for expanding our market share in the networking-as-a-service market. Where are our biggest opportunities? What are our sustained differentiators and where should we conform?
• Design an experimental approach to feature development. You know when something is working and you have the feedback loop in place to tell when something isn’t. You have an iterative mindset.
• Setup your team to efficiently launch products and features, by removing the things that get in their way. You are a ruthless prioritizer.
• Develop and nurture relationships with engineering, product management, marketing, and sales to ensure successful execution of your product vision from idea to execution and all the way to the hands of customers.
• Continuously gather feedback from customers and empathize with their needs. You are customer focused and feel the urgency of pain. Own customer problems and take steps to solve them.
• Represent the company externally, including meetings with prospects, customers, partners and analysts.
• Give direct feedback on your product by being hands-on, using the product, and testing early features. You aren’t QA but you are able to use new features in the way our users would.
• Collaborate on technology analyst engagements, taking an active role to develop strategy or content. Own the multi-year narrative and nurture that with prominent analysts.
• Delve into market and competitive research to drive new investment opportunities.
Examples Of Desirable Skills, Knowledge And ExperienceThe ideal candidate is entrepreneurial-minded and thrives in a fast-paced and goal-driven environment. You have outstanding communication and collaboration skills and are able to work with a diverse group, get alignment, and drive the product forward. You are execution focused and emphasize getting things done while paying attention to important details.
• BS/MS in a technology field
• Professional experience leading a product management team
• Experience hiring an exceptional and diverse team and nurturing that team to continued success overtime
• Proven track record of developing a product strategy, designed with experiments to prove what’s working and what’s not
• Proven ability to articulate a vision and strategy in a way that inspires and motivates a team and focuses their energy on our mission
• Customer focus — you’ll be working directly, and often be a part of the customers team in helping them get their initial implementation off the ground
• Strong technical curiosity – you are familiar with modern software development practices used to build and deploy applications. You are capable of wading into the details & understanding engineering decisions’ impact on the product, but can also drive 30k foot view. You aren’t a professional developer, but you have hobby projects that you wrote and deployed yourself (e.g. a personal website).
• Strong user and stakeholder empathy – you must be not only the voice of the user, but at various times the voice of product marketing, finance, engineering, support and ops. You must be able to channel many points of view.
Compensation
Compensation may be adjusted depending on work location.
• For Colorado-based hires: Estimated annual salary of $226,000 - $276,000.
• For New York City-based and California (excluding Bay Area) and Washington D.C. hires: Estimated annual salary of $252,000 - $308,000.
• For Bay Area-based hires: Estimated annual salary of $266,000 - $325,000.
Equity
This role is eligible to participate in Cloudflare’s equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance
Financial Benefits
• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan
Time Off
• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107 Show more details...
via LinkedIn
posted_at: 2 days agoschedule_type: Full-timework_from_home: 1
About Us
At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware... installing software, or changing a line of code. Internet
About Us
At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware... installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
About the Role:
Cloudflare is looking for a senior analyst to join the Marketing Strategy & Insights Team. Our key KPI focus as a team is marketing efficiency (ROI). Your role is to help measure, drive insights, and support programs that increase ROI, which cross financial, marketing, and operational realms. To accomplish these objectives, you will work and communicate with a wide range of cross-functional stakeholders, including the insights team, BI, product, marketing + sales ops, and executive teams.
The Strategy & Insights team is a key area of investment for Cloudflare as we aggressively pursue growth and efficiency at scale. This is a great opportunity to play a big role shaping this business going forward.
Responsibilities include:
• Designing and implementing metrics / dashboards to measure effectiveness of our marketing programs (ROI of campaigns / channels) against key company KPIs and strategize opportunities for growth
• Analyzing day-to-day financial performance and digging into results to find insightful trends or anomalies
• Supporting operations (e.g. segmentation, targeting) and measuring the effectiveness of campaigns
• Collaborate closely with data/BI, product, engineering and other marketing stakeholders to define data requirements
• Communicating results to various stakeholders (partners, collaborators, and executives)
Requirements
• Bachelor’s degree required. Master’s degree a plus. Minimum 5+ years professional experience in an analytics role, including Marketing or Product analytics
• Fluency with analytics across multiple channels including marketing campaigns (email, PPC, events, etc.), web, and product
• Excel and SQL a must; enterprise BI tool, A|B testing, and Google Analytics experience preferred
• Strong analysis skills – You love to tell stories with numbers and use data to inform strategy
• Experience juggling multiple projects – You can easily manage multiple projects at once and are able to work in a fast-paced, autonomous role
• Excellent communication skills – Whether it is data visualization or presenting results, you can easily share the key takeaways with executives, peers or customers.
• You can transition seamlessly between strategic level planning and detail-oriented execution
Compensation
Compensation may be adjusted depending on work location.
• For Colorado-based hires: Estimated annual salary of $ 167,000 - $204 ,000
• For New York City-based and California (excluding Bay Area) and Washington D.C. hires: Estimated annual salary of $ 171,000 - $209 ,000
• For Bay Area-based hires: Estimated annual salary of $ 179,000 - $219 ,000
Equity
This role is eligible to participate in Cloudflare’s equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance
Financial Benefits
• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan
Time Off
• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo : We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project : We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
Path Forward Partnership : Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.
1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107 Show more details...
At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware... installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
About the Role:
Cloudflare is looking for a senior analyst to join the Marketing Strategy & Insights Team. Our key KPI focus as a team is marketing efficiency (ROI). Your role is to help measure, drive insights, and support programs that increase ROI, which cross financial, marketing, and operational realms. To accomplish these objectives, you will work and communicate with a wide range of cross-functional stakeholders, including the insights team, BI, product, marketing + sales ops, and executive teams.
The Strategy & Insights team is a key area of investment for Cloudflare as we aggressively pursue growth and efficiency at scale. This is a great opportunity to play a big role shaping this business going forward.
Responsibilities include:
• Designing and implementing metrics / dashboards to measure effectiveness of our marketing programs (ROI of campaigns / channels) against key company KPIs and strategize opportunities for growth
• Analyzing day-to-day financial performance and digging into results to find insightful trends or anomalies
• Supporting operations (e.g. segmentation, targeting) and measuring the effectiveness of campaigns
• Collaborate closely with data/BI, product, engineering and other marketing stakeholders to define data requirements
• Communicating results to various stakeholders (partners, collaborators, and executives)
Requirements
• Bachelor’s degree required. Master’s degree a plus. Minimum 5+ years professional experience in an analytics role, including Marketing or Product analytics
• Fluency with analytics across multiple channels including marketing campaigns (email, PPC, events, etc.), web, and product
• Excel and SQL a must; enterprise BI tool, A|B testing, and Google Analytics experience preferred
• Strong analysis skills – You love to tell stories with numbers and use data to inform strategy
• Experience juggling multiple projects – You can easily manage multiple projects at once and are able to work in a fast-paced, autonomous role
• Excellent communication skills – Whether it is data visualization or presenting results, you can easily share the key takeaways with executives, peers or customers.
• You can transition seamlessly between strategic level planning and detail-oriented execution
Compensation
Compensation may be adjusted depending on work location.
• For Colorado-based hires: Estimated annual salary of $ 167,000 - $204 ,000
• For New York City-based and California (excluding Bay Area) and Washington D.C. hires: Estimated annual salary of $ 171,000 - $209 ,000
• For Bay Area-based hires: Estimated annual salary of $ 179,000 - $219 ,000
Equity
This role is eligible to participate in Cloudflare’s equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance
Financial Benefits
• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan
Time Off
• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo : We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project : We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
Path Forward Partnership : Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.
1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107 Show more details...
via Greenhouse
posted_at: 8 days agoschedule_type: Full-time
About the Team
Cloudflare helps build the future of the Internet. We started Cloudflare to solve one half of every IT organization's challenge: how do you ensure the resources and infrastructure that you expose to the Internet are safe from attack, fast, and reliable. We saw that the world was moving away from hardware and software to solve these problems and instead wanted a scalable service... that would work around the world. To deliver that,
About the Team
Cloudflare helps build the future of the Internet. We started Cloudflare to solve one half of every IT organization's challenge: how do you ensure the resources and infrastructure that you expose to the Internet are safe from attack, fast, and reliable. We saw that the world was moving away from hardware and software to solve these problems and instead wanted a scalable service... that would work around the world. To deliver that, we built one of the world's largest networks. Today our network spans more than 250 cities worldwide and is within milliseconds of nearly everyone connected to the Internet. We have built the capacity to stand up to nation-state scale cyberattacks and a threat intelligence system powered by the immense amount of Internet traffic that we see.
We are now expanding Cloudflare’s product offerings to solve the other half of every IT organization's challenge: ensuring the people and teams within an organization can access the tools they need to do their jobs and are safe from malware and other online threats.
To do that, we released Cloudflare Zero Trust Platform, a Zero Trust platform built on Cloudflare’s network to secure users, devices, and data in organizations of any size. Cloudflare for Teams consists of multiple products that deliver a comprehensive solution. Those products include
• Cloudflare Access, built to replace VPNs and protect internally-managed applications.
• Cloudflare Tunnel, the best way to connect your infrastructure to Cloudflare in a secure way.
• Cloudflare Gateway, a tool that keeps team members protected from malware and other threats on the Internet.
• The Cloudflare Zero Trust Agent, the secure on-ramp for your traffic to the Internet.
• Cloudflare Browser Isolation, the Internet’s fastest browser isolation technology
The newest product in the group, Cloudflare Data Loss Prevention (DLP), helps customers secure the data that powers their business without slowing down their team members. We’re excited to launch a next generation data control platform on Cloudflare’s network. We’re building a team to create that future.
What you’ll do
In this role you will contribute to the Cloudflare for Teams product family by building our new Data Loss Prevention (DLP) offering. This ambitious new product will be the Internet’s most comprehensive and performant DLP solution built on a global network that accelerates connections. You will focus on our high-performance global edge network services and will also contribute to the control plane API’s that configure the edge services. You will be joining a team of bright, hard-working, and supportive engineers who really care about their craft.
Example of systems that the team currently is building:
• A forward-proxy service running on every machine of Cloudflare’s extensive edge network, responsible for inspecting, filtering, and blocking device requests based on an organization’s configured policy.
• A software defined routing system to interconnect our users devices and endpoints.
• Remote Browsing sandbox capabilities
• A policy engine that can run Zero Trust architecture on any network connection from customer devices and servers
• Microservices that allow organizations to configure, manage, and observe their organization's devices and their respective traffic.
Technologies we use:
• Core edge services are written in Rust and Go and deployed globally to 250+ data centers.
• Our REST API is also written in Rust and Go, runs on Kubernetes, and uses Postgres as a data store.
• Our frontend is written in Typescript and React
• For service monitoring we use Prometheus and Grafana
• For service logging we use Elasticsearch and Kibana
• For product analytics we use Clickhouse and BigQuery
Because you’ll be solving problems of massive scale and significance, and shaping the future of the Internet, you are a growth-oriented individual who enjoys being outside of your comfort zone in a fast-paced environment.
Examples of desirable skills, knowledge and experience
As an ideal candidate for this position, you are curious, hard-working, and passionate.
A rough list of the skills we would love to see you bring:
• Solid programming skills, preferably with experience programming in Rust.
• Solid understanding of networking protocols - including experience with HTTP/2 and HTTP/3
• Basic understanding of software security and encryption
• Experience in designing and implementing secure and highly-available distributed systems
• Willingness, curiosity, and enthusiasm to learn new programming languages, technologies, and systems
• Strong interpersonal and communication skills. Caring and empathy are coveted traits here Show more details...
Cloudflare helps build the future of the Internet. We started Cloudflare to solve one half of every IT organization's challenge: how do you ensure the resources and infrastructure that you expose to the Internet are safe from attack, fast, and reliable. We saw that the world was moving away from hardware and software to solve these problems and instead wanted a scalable service... that would work around the world. To deliver that, we built one of the world's largest networks. Today our network spans more than 250 cities worldwide and is within milliseconds of nearly everyone connected to the Internet. We have built the capacity to stand up to nation-state scale cyberattacks and a threat intelligence system powered by the immense amount of Internet traffic that we see.
We are now expanding Cloudflare’s product offerings to solve the other half of every IT organization's challenge: ensuring the people and teams within an organization can access the tools they need to do their jobs and are safe from malware and other online threats.
To do that, we released Cloudflare Zero Trust Platform, a Zero Trust platform built on Cloudflare’s network to secure users, devices, and data in organizations of any size. Cloudflare for Teams consists of multiple products that deliver a comprehensive solution. Those products include
• Cloudflare Access, built to replace VPNs and protect internally-managed applications.
• Cloudflare Tunnel, the best way to connect your infrastructure to Cloudflare in a secure way.
• Cloudflare Gateway, a tool that keeps team members protected from malware and other threats on the Internet.
• The Cloudflare Zero Trust Agent, the secure on-ramp for your traffic to the Internet.
• Cloudflare Browser Isolation, the Internet’s fastest browser isolation technology
The newest product in the group, Cloudflare Data Loss Prevention (DLP), helps customers secure the data that powers their business without slowing down their team members. We’re excited to launch a next generation data control platform on Cloudflare’s network. We’re building a team to create that future.
What you’ll do
In this role you will contribute to the Cloudflare for Teams product family by building our new Data Loss Prevention (DLP) offering. This ambitious new product will be the Internet’s most comprehensive and performant DLP solution built on a global network that accelerates connections. You will focus on our high-performance global edge network services and will also contribute to the control plane API’s that configure the edge services. You will be joining a team of bright, hard-working, and supportive engineers who really care about their craft.
Example of systems that the team currently is building:
• A forward-proxy service running on every machine of Cloudflare’s extensive edge network, responsible for inspecting, filtering, and blocking device requests based on an organization’s configured policy.
• A software defined routing system to interconnect our users devices and endpoints.
• Remote Browsing sandbox capabilities
• A policy engine that can run Zero Trust architecture on any network connection from customer devices and servers
• Microservices that allow organizations to configure, manage, and observe their organization's devices and their respective traffic.
Technologies we use:
• Core edge services are written in Rust and Go and deployed globally to 250+ data centers.
• Our REST API is also written in Rust and Go, runs on Kubernetes, and uses Postgres as a data store.
• Our frontend is written in Typescript and React
• For service monitoring we use Prometheus and Grafana
• For service logging we use Elasticsearch and Kibana
• For product analytics we use Clickhouse and BigQuery
Because you’ll be solving problems of massive scale and significance, and shaping the future of the Internet, you are a growth-oriented individual who enjoys being outside of your comfort zone in a fast-paced environment.
Examples of desirable skills, knowledge and experience
As an ideal candidate for this position, you are curious, hard-working, and passionate.
A rough list of the skills we would love to see you bring:
• Solid programming skills, preferably with experience programming in Rust.
• Solid understanding of networking protocols - including experience with HTTP/2 and HTTP/3
• Basic understanding of software security and encryption
• Experience in designing and implementing secure and highly-available distributed systems
• Willingness, curiosity, and enthusiasm to learn new programming languages, technologies, and systems
• Strong interpersonal and communication skills. Caring and empathy are coveted traits here Show more details...
via Greenhouse
schedule_type: Full-time
About the department
Cloudflare’s business requires a world class legal team to help the company deal with complex matters by anticipating complications and distractions, and guiding the company around those obstacles. We’re looking for a new team member who can help foster our unique corporate philosophy and approach, in which the security and privacy of our customers are paramount. This role... is ideal for someone who is a proactive self-starter
About the department
Cloudflare’s business requires a world class legal team to help the company deal with complex matters by anticipating complications and distractions, and guiding the company around those obstacles. We’re looking for a new team member who can help foster our unique corporate philosophy and approach, in which the security and privacy of our customers are paramount. This role... is ideal for someone who is a proactive self-starter and strategic thinker, who has a thirst for knowledge and continued growth, all while working as part of a great team.
What you'll do
We are looking for an exceptionally talented, energetic and friendly program manager to join our legal team as a Senior Managing Counsel, Public Sector Compliance based in Washington DC. You will play a key role executing the day-to-day nuts and bolts of our public sector compliance, including Federal Acquisition Regulations (FAR), Defense Federal Acquisition Regulation Supplement (DFARS), and other applicable U.S. federal, state and local government laws, regulations and agency rules, as well as international government contracting laws and agency requirements. The perfect candidate is passionate about compliance and can channel that passion into solving complex problems and novel legal issues in a fast-paced environment. As part of the job, you will:
• Design, implement and manage a comprehensive public sector compliance program, including compliance with Federal Acquisition Regulations (FAR), Defense Federal Acquisition Regulation Supplement (DFARS), and other applicable U.S. federal, state and local government laws, regulations and agency rules, as well as international government contracting laws and agency requirements. Both build the program and do the work.
• Work closely with cross-functional legal teams, public sector sales, sales operations, and our security team to build compliance controls and procedures for public sector sales
• Support contract review, requests for proposals (RFPs) and negotiations for public sector customer deals, including flow down requirements for our vendors and other third parties.
• Develop and implement training for Cloudflare employees to meet public sector training requirements.
• Develop specific company policies and edit current company policies to ensure public sector compliance, including rules on government participation in events, government gift rules, etc.
• Implement controls necessary to support new public sector compliance policies.
• Conduct audits to ensure public sector compliance and make corrective actions as needed.
• Manage and build out the Public Sector Compliance team.
• Collaborate with other members of the Cloudflare’s Legal team as it relates to developing and managing training, policies, processes and controls for public sector compliance.
• Work with our sales, channel partners, service providers, and systems integrator community to proactively ensure compliance on federal, state, and local on opportunity capture and program delivery.
The above list is representative and additional responsibilities may be assigned, as required by the need for the compliance program to support Cloudflare’s Legal team with agility in a dynamic environment.
Examples of desirable skills, knowledge and experience
• 6+ years of experience with US Federal government contracting; state and local government contracting a plus.
• Experience with an in-house legal department preferred; experience at a tech company, especially as part of a compliance team, is a huge plus.
• Experience as a people manager preferred.
• Experience working with sales and industry partners on opportunity capture is preferred.
• Detail oriented, well organized and technically-adept.
• Excellent written and oral communication skills.
• Strong interpersonal skills and experience in working cross-functionally with a variety of teams, with lawyers and non-lawyers, including engineering teams, sales teams, and product teams, to establish effective solutions efficiently and in an amenable manner.
• The ability to manage multiple matters / projects for multiple teams.
• Self-starter with the ability to learn in a fast-paced environment with minimal supervision (start-up mentality).
• An ambitious mindset that enables you to successfully work independently with little guidance, but also to use good judgment and call out issues when needed Show more details...
Cloudflare’s business requires a world class legal team to help the company deal with complex matters by anticipating complications and distractions, and guiding the company around those obstacles. We’re looking for a new team member who can help foster our unique corporate philosophy and approach, in which the security and privacy of our customers are paramount. This role... is ideal for someone who is a proactive self-starter and strategic thinker, who has a thirst for knowledge and continued growth, all while working as part of a great team.
What you'll do
We are looking for an exceptionally talented, energetic and friendly program manager to join our legal team as a Senior Managing Counsel, Public Sector Compliance based in Washington DC. You will play a key role executing the day-to-day nuts and bolts of our public sector compliance, including Federal Acquisition Regulations (FAR), Defense Federal Acquisition Regulation Supplement (DFARS), and other applicable U.S. federal, state and local government laws, regulations and agency rules, as well as international government contracting laws and agency requirements. The perfect candidate is passionate about compliance and can channel that passion into solving complex problems and novel legal issues in a fast-paced environment. As part of the job, you will:
• Design, implement and manage a comprehensive public sector compliance program, including compliance with Federal Acquisition Regulations (FAR), Defense Federal Acquisition Regulation Supplement (DFARS), and other applicable U.S. federal, state and local government laws, regulations and agency rules, as well as international government contracting laws and agency requirements. Both build the program and do the work.
• Work closely with cross-functional legal teams, public sector sales, sales operations, and our security team to build compliance controls and procedures for public sector sales
• Support contract review, requests for proposals (RFPs) and negotiations for public sector customer deals, including flow down requirements for our vendors and other third parties.
• Develop and implement training for Cloudflare employees to meet public sector training requirements.
• Develop specific company policies and edit current company policies to ensure public sector compliance, including rules on government participation in events, government gift rules, etc.
• Implement controls necessary to support new public sector compliance policies.
• Conduct audits to ensure public sector compliance and make corrective actions as needed.
• Manage and build out the Public Sector Compliance team.
• Collaborate with other members of the Cloudflare’s Legal team as it relates to developing and managing training, policies, processes and controls for public sector compliance.
• Work with our sales, channel partners, service providers, and systems integrator community to proactively ensure compliance on federal, state, and local on opportunity capture and program delivery.
The above list is representative and additional responsibilities may be assigned, as required by the need for the compliance program to support Cloudflare’s Legal team with agility in a dynamic environment.
Examples of desirable skills, knowledge and experience
• 6+ years of experience with US Federal government contracting; state and local government contracting a plus.
• Experience with an in-house legal department preferred; experience at a tech company, especially as part of a compliance team, is a huge plus.
• Experience as a people manager preferred.
• Experience working with sales and industry partners on opportunity capture is preferred.
• Detail oriented, well organized and technically-adept.
• Excellent written and oral communication skills.
• Strong interpersonal skills and experience in working cross-functionally with a variety of teams, with lawyers and non-lawyers, including engineering teams, sales teams, and product teams, to establish effective solutions efficiently and in an amenable manner.
• The ability to manage multiple matters / projects for multiple teams.
• Self-starter with the ability to learn in a fast-paced environment with minimal supervision (start-up mentality).
• An ambitious mindset that enables you to successfully work independently with little guidance, but also to use good judgment and call out issues when needed Show more details...
via Greenhouse
posted_at: 24 days agoschedule_type: Full-time
Working Hours:
Wednesday - Sunday, 9:00am - 6:00pm...
Saturday - Wednesday 9:00am - 6.00pm
About the Department
The Cloudflare One team works across Cloudflare’s Sales, Product Management and Marketing organizations as an overlay function supporting the Cloudflare One products. Our primary goal is to deliver revenue growth by closely working with sales to drive customer evaluation cycles, actionable insights to marketing to support top of funnel
Working Hours:
Wednesday - Sunday, 9:00am - 6:00pm...
Saturday - Wednesday 9:00am - 6.00pm
About the Department
The Cloudflare One team works across Cloudflare’s Sales, Product Management and Marketing organizations as an overlay function supporting the Cloudflare One products. Our primary goal is to deliver revenue growth by closely working with sales to drive customer evaluation cycles, actionable insights to marketing to support top of funnel activities, and market feedback to product management to guide the roadmap. Cloudflare’s success is predicated on continued growth and evolution, and this team is on the tip of the spear.
What you'll do
Cloudflare is an established leader in the security space with thousands of enterprise customers. As an Implementation Manager (IM), you will work with Cloudflare One customers, specifically those that purchase Cloudflare’s Network Services, ensuring a successful implementation of Cloudflare Technologies. You will capture project parameters, design solutions, manage risk and deliver within customer expectations.
Responsibilities
• Partner with Sales Specialists, Technical Product Specialists and Security Operations Center in guiding customers through Network Services onboarding. This includes being a lead project manager and communicator to newly signed customers regarding the onboarding process, information needed and managing multiple timelines.
• Set implementation schedules with Network Services customers and drive internal teams toward completion of tasks to ensure schedules are met.
• Build Network Services onboarding guides, scripts, runbooks and materials for both customers and internal teams.
• Work process improvements into Network Services onboardings by partnering with internal teams. This includes updating and retiring aspects of the current workflow as features are added and automated.
Requirements
• 5+ years of customer management or project management experience. Relevant experience could include Customer Success Manager, Technical Project Manager, Implementation Manager and/or Solutions Engineer.
• Ability to work with all levels of an organization (both internally and externally) with experience of both working cross-functionally and geographically.
• Ability to plan for and deliver a project on a specific deadline.
• Strong interpersonal communication (verbal and written) and organizational skills.
• Highly motivated, driven and passionate about technology and customer success.
• Anticipates needs, innovates, multi-tasks and excels in a fast-paced environment.
• Experience with Salesforce and the Atlassian Suite (Confluence/JIRA).
• Technical experience might include a combination of the skills below:
• 5+ years experience working in a technical support, security operations center or other highly technical team.
• Deep understanding of how the internet works.
• Layers and protocols of the OSI model, such as TCP/IP, UDP, TLS, DNS, HTTP.
• Reverse and forward proxies and the application of both.
• IPv4/6, VPNs, router and L3/L4 and next gen firewall configuration, SDN and overall IT networking related best practices.
• Demonstrated experience with BGP (network design & implementation), tunneling technologies such as GRE & IPSec, MPLS, SD-WAN, NetFlow and/or sFlow.
Preferred skills
• English speaking preferred Show more details...
Wednesday - Sunday, 9:00am - 6:00pm...
Saturday - Wednesday 9:00am - 6.00pm
About the Department
The Cloudflare One team works across Cloudflare’s Sales, Product Management and Marketing organizations as an overlay function supporting the Cloudflare One products. Our primary goal is to deliver revenue growth by closely working with sales to drive customer evaluation cycles, actionable insights to marketing to support top of funnel activities, and market feedback to product management to guide the roadmap. Cloudflare’s success is predicated on continued growth and evolution, and this team is on the tip of the spear.
What you'll do
Cloudflare is an established leader in the security space with thousands of enterprise customers. As an Implementation Manager (IM), you will work with Cloudflare One customers, specifically those that purchase Cloudflare’s Network Services, ensuring a successful implementation of Cloudflare Technologies. You will capture project parameters, design solutions, manage risk and deliver within customer expectations.
Responsibilities
• Partner with Sales Specialists, Technical Product Specialists and Security Operations Center in guiding customers through Network Services onboarding. This includes being a lead project manager and communicator to newly signed customers regarding the onboarding process, information needed and managing multiple timelines.
• Set implementation schedules with Network Services customers and drive internal teams toward completion of tasks to ensure schedules are met.
• Build Network Services onboarding guides, scripts, runbooks and materials for both customers and internal teams.
• Work process improvements into Network Services onboardings by partnering with internal teams. This includes updating and retiring aspects of the current workflow as features are added and automated.
Requirements
• 5+ years of customer management or project management experience. Relevant experience could include Customer Success Manager, Technical Project Manager, Implementation Manager and/or Solutions Engineer.
• Ability to work with all levels of an organization (both internally and externally) with experience of both working cross-functionally and geographically.
• Ability to plan for and deliver a project on a specific deadline.
• Strong interpersonal communication (verbal and written) and organizational skills.
• Highly motivated, driven and passionate about technology and customer success.
• Anticipates needs, innovates, multi-tasks and excels in a fast-paced environment.
• Experience with Salesforce and the Atlassian Suite (Confluence/JIRA).
• Technical experience might include a combination of the skills below:
• 5+ years experience working in a technical support, security operations center or other highly technical team.
• Deep understanding of how the internet works.
• Layers and protocols of the OSI model, such as TCP/IP, UDP, TLS, DNS, HTTP.
• Reverse and forward proxies and the application of both.
• IPv4/6, VPNs, router and L3/L4 and next gen firewall configuration, SDN and overall IT networking related best practices.
• Demonstrated experience with BGP (network design & implementation), tunneling technologies such as GRE & IPSec, MPLS, SD-WAN, NetFlow and/or sFlow.
Preferred skills
• English speaking preferred Show more details...
via Greenhouse
schedule_type: Full-time
About the department
Cloudflare is growing our IT Enterprise Applications Team. Our focus is getting the best people to work at Cloudflare and then allowing them to do their best work. As we continue to build out our IT team, we are looking for a trusted partner to help drive large scale HR system solutions that make the People team and our Finance partners more efficient, effective, and... productive. We are in the early stages of building out system
About the department
Cloudflare is growing our IT Enterprise Applications Team. Our focus is getting the best people to work at Cloudflare and then allowing them to do their best work. As we continue to build out our IT team, we are looking for a trusted partner to help drive large scale HR system solutions that make the People team and our Finance partners more efficient, effective, and... productive. We are in the early stages of building out system infrastructure that will help Cloudflare scale thoughtfully and this is a great opportunity to shape the strategic direction of our tools roadmap and see a tremendous amount of impact from your work.
What you'll do
We are looking for an experienced HR Systems Manager to lead our People & Payroll IT applications team at Cloudflare. This person will be primarily responsible for driving the People tech stack strategy and overseeing the operation process of HR process deployment while driving towards the identified business goals and metrics. The successful candidate will provide structure & leadership to business processes, technical solutions while overseeing the delivery of projects, and ensuring internal stakeholder satisfaction. This job requires an experienced manager who can partner effectively with all levels of the organization, lead others, drive results, proactively identify, and resolve problems, and make challenging decisions. You will also be responsible for recommending and instituting business analysis best practices, tools and methodology towards standardization.
You will work very closely with our entire People & Finance leaders to understand business needs and design/implement solutions that help us reach functional and strategic goals. You will figure out how to get the most out of our existing systems (primarily Workday but other tools as well), identify gaps and ensure your solutions are fully adopted and effective. This role requires an ability to design technical solutions (coding ability a strong plus) but also speak plainly and in non-technical terms with business users. Reporting to the VP, Enterprise Applications, you must partner effectively with all levels of the organization, lead others, drive results, proactively identify, and resolve problems, and make challenging decisions.
Lead large, global implementations of either new systems or new functionality within existing systems. Own the entire process from requirements gathering, documentation, testing strategy and execution, communication/change management, and ensure highest level of adoption as new system features or functional areas are rolled out.
• Provide functional and technical expertise for Workday platform, and any future People technology systems, including business process configuration, report development, integration design and configuration, and data management.
• Lead collaboration, cross functional teams to deliver high value People/Finance applications solutions including overall processes, architecture, and integrations with other applications.
• Hire, develop, and lead an inclusive, engaged, and high performing team
• Continually improve our use of Workday including automating processes, identifying areas for improvement, and enabling the sales organization for hyper growth
• Vendor, platform, and relationship ownership
• Work with internal business users to demonstrate the changes to the system and ensure all relevant business needs are addressed.
• Oversee the life cycle of changes to business systems and processes, and prepare detailed status reports for executive management.
• Manage multiple competing priorities through effective organization and communication.
Examples of desirable skills, knowledge and experience
Bachelor's Degree or higher in technology-related field or relevant experience in implementing Business systems
• 10+ years’ experience in Workday supporting an employee base of 2000+ users and growing.
• Demonstrated ability to deliver on project requirements and lead operations support, by working with development, integration, and admin team.
• Previous experience building teams and establishing agile development methodology
• Experience in supporting internal and external auditors with SOX ITGC, SOD
• Demonstrated team leadership, management, and project implementation
• Experience in building strong working relationships with business partners, application users, project managers, internal IT team, external application consultants
• Experience with sensitive data and creating systems that meet the security and compliance needs that come with the management/ownership of sensitive data
• Highly organized, results-driven, with exceptional attention to detail with great end-to-end program management
• Ability to understand and represent the needs of the end user in a software development environment.
• Experienced in implementing and sustaining best of breed SaaS applications implementations in an enterprise environment.
• Strong consultative and advisory skills
• Excellent written and verbal communications.
• Experienced in working with both internal and system integrator teams for development
• Experience with Jira and Google Suite
Compensation
Compensation may be adjusted depending on work location.
• For Colorado-based hires: Estimated annual salary of $191,000 - $233,000.
• For New York City-based and California (excluding Bay Area) and Washington hires: Estimated annual salary of $214,000 - $262,000.
• For Bay Area-based hires: Estimated annual salary of $225,000 - $275,000.
Equity
This role is eligible to participate in Cloudflare’s equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance
Financial Benefits
• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan
Time Off
• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave Show more details...
Cloudflare is growing our IT Enterprise Applications Team. Our focus is getting the best people to work at Cloudflare and then allowing them to do their best work. As we continue to build out our IT team, we are looking for a trusted partner to help drive large scale HR system solutions that make the People team and our Finance partners more efficient, effective, and... productive. We are in the early stages of building out system infrastructure that will help Cloudflare scale thoughtfully and this is a great opportunity to shape the strategic direction of our tools roadmap and see a tremendous amount of impact from your work.
What you'll do
We are looking for an experienced HR Systems Manager to lead our People & Payroll IT applications team at Cloudflare. This person will be primarily responsible for driving the People tech stack strategy and overseeing the operation process of HR process deployment while driving towards the identified business goals and metrics. The successful candidate will provide structure & leadership to business processes, technical solutions while overseeing the delivery of projects, and ensuring internal stakeholder satisfaction. This job requires an experienced manager who can partner effectively with all levels of the organization, lead others, drive results, proactively identify, and resolve problems, and make challenging decisions. You will also be responsible for recommending and instituting business analysis best practices, tools and methodology towards standardization.
You will work very closely with our entire People & Finance leaders to understand business needs and design/implement solutions that help us reach functional and strategic goals. You will figure out how to get the most out of our existing systems (primarily Workday but other tools as well), identify gaps and ensure your solutions are fully adopted and effective. This role requires an ability to design technical solutions (coding ability a strong plus) but also speak plainly and in non-technical terms with business users. Reporting to the VP, Enterprise Applications, you must partner effectively with all levels of the organization, lead others, drive results, proactively identify, and resolve problems, and make challenging decisions.
Lead large, global implementations of either new systems or new functionality within existing systems. Own the entire process from requirements gathering, documentation, testing strategy and execution, communication/change management, and ensure highest level of adoption as new system features or functional areas are rolled out.
• Provide functional and technical expertise for Workday platform, and any future People technology systems, including business process configuration, report development, integration design and configuration, and data management.
• Lead collaboration, cross functional teams to deliver high value People/Finance applications solutions including overall processes, architecture, and integrations with other applications.
• Hire, develop, and lead an inclusive, engaged, and high performing team
• Continually improve our use of Workday including automating processes, identifying areas for improvement, and enabling the sales organization for hyper growth
• Vendor, platform, and relationship ownership
• Work with internal business users to demonstrate the changes to the system and ensure all relevant business needs are addressed.
• Oversee the life cycle of changes to business systems and processes, and prepare detailed status reports for executive management.
• Manage multiple competing priorities through effective organization and communication.
Examples of desirable skills, knowledge and experience
Bachelor's Degree or higher in technology-related field or relevant experience in implementing Business systems
• 10+ years’ experience in Workday supporting an employee base of 2000+ users and growing.
• Demonstrated ability to deliver on project requirements and lead operations support, by working with development, integration, and admin team.
• Previous experience building teams and establishing agile development methodology
• Experience in supporting internal and external auditors with SOX ITGC, SOD
• Demonstrated team leadership, management, and project implementation
• Experience in building strong working relationships with business partners, application users, project managers, internal IT team, external application consultants
• Experience with sensitive data and creating systems that meet the security and compliance needs that come with the management/ownership of sensitive data
• Highly organized, results-driven, with exceptional attention to detail with great end-to-end program management
• Ability to understand and represent the needs of the end user in a software development environment.
• Experienced in implementing and sustaining best of breed SaaS applications implementations in an enterprise environment.
• Strong consultative and advisory skills
• Excellent written and verbal communications.
• Experienced in working with both internal and system integrator teams for development
• Experience with Jira and Google Suite
Compensation
Compensation may be adjusted depending on work location.
• For Colorado-based hires: Estimated annual salary of $191,000 - $233,000.
• For New York City-based and California (excluding Bay Area) and Washington hires: Estimated annual salary of $214,000 - $262,000.
• For Bay Area-based hires: Estimated annual salary of $225,000 - $275,000.
Equity
This role is eligible to participate in Cloudflare’s equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance
Financial Benefits
• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan
Time Off
• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave Show more details...
via Greenhouse
schedule_type: Full-time
What you'll do
Cloudflare is looking for highly motivated Enterprise Account Executives seeking a role with the opportunity to help build a GTM working with some of the largest companies in North America. This position will manage a focused set of ~20-30 accounts with $1B -$25B in annual revenues. The Enterprise Account team will shape and lead Cloudflare’s Go To Market...
We will leverage the strength of all Cloudflare functions to become a strategic
What you'll do
Cloudflare is looking for highly motivated Enterprise Account Executives seeking a role with the opportunity to help build a GTM working with some of the largest companies in North America. This position will manage a focused set of ~20-30 accounts with $1B -$25B in annual revenues. The Enterprise Account team will shape and lead Cloudflare’s Go To Market...
We will leverage the strength of all Cloudflare functions to become a strategic partner to our customers and their digital transformation efforts. Our product and services and our methods of engagement will differentiate and delight our customers.
The AE will interact with both C-level clients and senior technical decision makers, utilizing Cloudflare solutions and resources to drive a business partnership focused on joint success with our customers. Success requires consultative, solutions-oriented sales, and customer service skills in addition to intense personal energy and focused activity. A critical factor of achievement in this role is the ability and desire to focus and lead an internal group of constituents to bring their skillset to bear to build solutions and exponentially grow revenue. The AE must be expert in identifying business opportunities with customers, developing Enterprise Account Plans, driving execution across functional stakeholders, and closing revenue. The Enterprise Account Executive should be comfortable engaging in business level outcome conversations with the C-suite, presenting Cloudflare’s vision and plan for value creation to all levels, and negotiating win-win scenarios for all parties. The AE will be accountable to obtaining new business and expansion of Cloudflare wallet-share within existing customers. The role involves handling multiple accounts and will require high degrees of attention to detail and coordination with customers, partners, and internal resources. Lastly, the AE should thrive in an entrepreneurial environment where initiative is celebrated and enthusiasm for the possible is expected.
Strategic Account Team Core Values:
Be Successful – Success comes from hitting your goals on a consistent basis. Have a plan for “how” you’ll hit your goals and evaluate often; that way you always know where you stand. Be in a position and ready to demonstrate your plan for success.
Provide Customers with a Premium Business Experience - Solutions, Empathy, Proactiveness, Anticipation of needs, Company Support, Creativity, and Urgency to Deliver Value are core principles of a Cloudflare Strategic Account Experience. Give your customers a level of service that is unmatched in the industry.
Be Brilliant in the Basics - The hallmark of a high performance team is their willingness to commit to Brilliance in the Basics in all aspects of their roles. Forecasting, SFDC Disciplines, Pipeline Management, Account Engagement, Negotiation, Closing, and Depth of Cloudflare Knowledge are the basic skills that make a Strategic Account Executive successful.
Make Bold Decisions - Operating with the largest companies in the world is a “game of inches”. Often the Enterprise Account Executive will have to make strategic decisions on engagement, terms, and support. These decisions should be made by the AE who is closest to the issue and most affected by it. Top down management of accounts is outdated because of the speed of today’s business. If execution presents risk, Seek the advice of leaders when and where you need it.
Teammate - We are all individually accountable to our goals, but we operate as a team. No one person has all the answers, but collectively the knowledge, experience, and acumen of the team is deep. Be the person who actively seeks to assist the team, shares knowledge, and extends your personal network. We are successful when we are all overachieving as a group.
Additional responsibilities will include:
• Proactively manage and grow a portfolio of assigned Enterprise level clients.
• Close new and expansion business monthly, quarterly, and annual basis, meeting or exceeding assigned quota.
• Manage customer relationships and assume ownership of deadlines and deliverables to ensure Cloudflare is correctly positioned to win business.
• Develop C level and Decision Maker relationships within accounts for the purpose of establishing strategic alignment to customer’s transformative objectives.
• Develop pipeline by maintaining a high level of activity/outreach directly and indirectly, deeply understanding the customers goals and objectives, and analyzing where Cloudflare can add value.
• Maintain accurate forecasts and report to the sales leader on the status of New and Expansion opportunities for weekly sales meetings. Leverage MEDDPIC framework in SFDC document weekly progress.
• Accountable to reverse closure steps and establish jointly owned timelines with Customers. Understand the purchasing process fully and be able to document progress against required steps to closure.
• Organize and deliver executive level presentations, proposals, commercial terms with Customers.
• Leverage the Executive Briefing Center and process to establish key sponsorships and support of accounts with Cloudflare Executives.
• Build and maintain relationships with channel partners to establish joint value propositions and Customer value.
• Participate in team meetings and deliver GTM guidance on how to better partner with accounts.
Examples of desirable skills, knowledge and experience
• 6+ years of experience coupled with proficiency in Cloud Networking and Security Technology with industry awareness.
• Demonstrated track record of meeting and exceeding quota.
• Expert Sales Acumen (Discovery, Position, Compete, Negotiate, Close, Expand).
• Ability to lead a multidisciplinary team over a long term account horizon.
• Able to identify key players in organizations and possess the ability to convert business issues into solutions.
• Comfortable selling to obtain new business or expand existing business. Strong closing skills are essential.
• Ability to build meaningful relationships quickly.
• Someone who acts with integrity and honesty in all situations.
• Be able to demonstrate a positive attitude internally and externally.
• Expert at building rapport and owning the room.
• Aggressiveness in execution and planning.
• Ability to take successes and challenges in stride.
• Discipline to work w/o instant gratification.
• Someone who is bold in their actions and never satisfied with complacency.
• A strong will and fortitude to work a plan in the face of challenge.
• A business professional who loves the sales profession.
Compensation
Compensation may be adjusted depending on work location.
• For New York City-based hires: Estimated annual salary of $269,000 - $329,000.
Equity
This role is eligible to participate in Cloudflare’s equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance
Financial Benefits
• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan
Time Off
• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave Show more details...
Cloudflare is looking for highly motivated Enterprise Account Executives seeking a role with the opportunity to help build a GTM working with some of the largest companies in North America. This position will manage a focused set of ~20-30 accounts with $1B -$25B in annual revenues. The Enterprise Account team will shape and lead Cloudflare’s Go To Market...
We will leverage the strength of all Cloudflare functions to become a strategic partner to our customers and their digital transformation efforts. Our product and services and our methods of engagement will differentiate and delight our customers.
The AE will interact with both C-level clients and senior technical decision makers, utilizing Cloudflare solutions and resources to drive a business partnership focused on joint success with our customers. Success requires consultative, solutions-oriented sales, and customer service skills in addition to intense personal energy and focused activity. A critical factor of achievement in this role is the ability and desire to focus and lead an internal group of constituents to bring their skillset to bear to build solutions and exponentially grow revenue. The AE must be expert in identifying business opportunities with customers, developing Enterprise Account Plans, driving execution across functional stakeholders, and closing revenue. The Enterprise Account Executive should be comfortable engaging in business level outcome conversations with the C-suite, presenting Cloudflare’s vision and plan for value creation to all levels, and negotiating win-win scenarios for all parties. The AE will be accountable to obtaining new business and expansion of Cloudflare wallet-share within existing customers. The role involves handling multiple accounts and will require high degrees of attention to detail and coordination with customers, partners, and internal resources. Lastly, the AE should thrive in an entrepreneurial environment where initiative is celebrated and enthusiasm for the possible is expected.
Strategic Account Team Core Values:
Be Successful – Success comes from hitting your goals on a consistent basis. Have a plan for “how” you’ll hit your goals and evaluate often; that way you always know where you stand. Be in a position and ready to demonstrate your plan for success.
Provide Customers with a Premium Business Experience - Solutions, Empathy, Proactiveness, Anticipation of needs, Company Support, Creativity, and Urgency to Deliver Value are core principles of a Cloudflare Strategic Account Experience. Give your customers a level of service that is unmatched in the industry.
Be Brilliant in the Basics - The hallmark of a high performance team is their willingness to commit to Brilliance in the Basics in all aspects of their roles. Forecasting, SFDC Disciplines, Pipeline Management, Account Engagement, Negotiation, Closing, and Depth of Cloudflare Knowledge are the basic skills that make a Strategic Account Executive successful.
Make Bold Decisions - Operating with the largest companies in the world is a “game of inches”. Often the Enterprise Account Executive will have to make strategic decisions on engagement, terms, and support. These decisions should be made by the AE who is closest to the issue and most affected by it. Top down management of accounts is outdated because of the speed of today’s business. If execution presents risk, Seek the advice of leaders when and where you need it.
Teammate - We are all individually accountable to our goals, but we operate as a team. No one person has all the answers, but collectively the knowledge, experience, and acumen of the team is deep. Be the person who actively seeks to assist the team, shares knowledge, and extends your personal network. We are successful when we are all overachieving as a group.
Additional responsibilities will include:
• Proactively manage and grow a portfolio of assigned Enterprise level clients.
• Close new and expansion business monthly, quarterly, and annual basis, meeting or exceeding assigned quota.
• Manage customer relationships and assume ownership of deadlines and deliverables to ensure Cloudflare is correctly positioned to win business.
• Develop C level and Decision Maker relationships within accounts for the purpose of establishing strategic alignment to customer’s transformative objectives.
• Develop pipeline by maintaining a high level of activity/outreach directly and indirectly, deeply understanding the customers goals and objectives, and analyzing where Cloudflare can add value.
• Maintain accurate forecasts and report to the sales leader on the status of New and Expansion opportunities for weekly sales meetings. Leverage MEDDPIC framework in SFDC document weekly progress.
• Accountable to reverse closure steps and establish jointly owned timelines with Customers. Understand the purchasing process fully and be able to document progress against required steps to closure.
• Organize and deliver executive level presentations, proposals, commercial terms with Customers.
• Leverage the Executive Briefing Center and process to establish key sponsorships and support of accounts with Cloudflare Executives.
• Build and maintain relationships with channel partners to establish joint value propositions and Customer value.
• Participate in team meetings and deliver GTM guidance on how to better partner with accounts.
Examples of desirable skills, knowledge and experience
• 6+ years of experience coupled with proficiency in Cloud Networking and Security Technology with industry awareness.
• Demonstrated track record of meeting and exceeding quota.
• Expert Sales Acumen (Discovery, Position, Compete, Negotiate, Close, Expand).
• Ability to lead a multidisciplinary team over a long term account horizon.
• Able to identify key players in organizations and possess the ability to convert business issues into solutions.
• Comfortable selling to obtain new business or expand existing business. Strong closing skills are essential.
• Ability to build meaningful relationships quickly.
• Someone who acts with integrity and honesty in all situations.
• Be able to demonstrate a positive attitude internally and externally.
• Expert at building rapport and owning the room.
• Aggressiveness in execution and planning.
• Ability to take successes and challenges in stride.
• Discipline to work w/o instant gratification.
• Someone who is bold in their actions and never satisfied with complacency.
• A strong will and fortitude to work a plan in the face of challenge.
• A business professional who loves the sales profession.
Compensation
Compensation may be adjusted depending on work location.
• For New York City-based hires: Estimated annual salary of $269,000 - $329,000.
Equity
This role is eligible to participate in Cloudflare’s equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance
Financial Benefits
• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan
Time Off
• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave Show more details...
via LinkedIn
posted_at: 6 hours agoschedule_type: Full-time
About Us
At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware... installing software, or changing a line of code. Internet
About Us
At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware... installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
About The Department
Emerging Technologies & Incubation (ETI) is where new and bold products are built and released within Cloudflare. Rather than being constrained by the structures which make Cloudflare a massively successful business, we are able to leverage them to deliver entirely new tools and products to our customers. Cloudflare’s edge and network make it possible to solve problems at massive scale and efficiency which would be impossible for almost any other organization.
About Cloudflare Area 1
At Cloudflare Area 1, our mission is to protect people and companies from hackers. We do this by blocking phishing attacks -- which are the #1 cause of security breaches that lead to stolen customer data and serious financial damage to large companies.
Our cloud-based cybersecurity solution is unique in the market because it preempts attacks before employees can even click on malicious emails. Major accounts in financial services, healthcare, consumer products, and other industries rely on Area 1 to protect their companies and their customers.
About the Role:
Cloudflare Area 1 is looking for a Technical Success Manager that is eager to help protect a portfolio of our customers from all types of Phishing attacks. This individual must have the ability to earn the respect and trust of each customer through knowledge and understanding of service delivery and how this fits into our customer’s overall environment. A successful candidate must be action oriented, capable of independently solving technical problems and able to communicate clearly and effectively to both technical and business audiences.
TSM meets regularly with the relevant customer and provides proactive recommendations that support customers’ requirements, roadmap, and ongoing technical needs, partnering with the Product Team and Account Team members.
To be successful in this role, you must possess strong customer service and leadership skills, be a self-starter, be committed to ongoing self-education, be able to collaborate across organizations and have excellent technical problem-solving skills.
Responsibilities
• You are a highly motivated self-starter who can think creatively, compassionate, strong communicator, manage customer expectations, and troubleshoot issues if they arise
• Collaborate with the Account Team, as well as Engineering and Product, to help ensure high customer satisfaction by providing world-class dedicated support throughout the entire life of the customer partnership.
• Provide product and engineering teams with customer feedback to help identify Support challenges and opportunities.
• Have a holistic and dynamic view of customer’s environment and use of Cloudflare products, including the customer deployment topology, expert resolution for all support issues, and proactive advice for long-term improvements.
• Create and deliver Quarterly QBR/EBR
• Manage the deployment & implementation of Area 1 security as a service solution
• Engage early on to facilitate any technical need
• Proactively anticipate customer needs and facilitate project success
• Act as the primary representative between our customers and Area 1
• Craft customer onboarding assets, adapt existing customer onboarding assets and work with product marketing/Product Management to refine existing and create new onboarding assets
• Develop models for resource planning and consumption as well as key performance metrics for project/program success
• Communicate effectively, organize and juggle priorities, solve problems and make decisions, build relationships and create successful accounts
• Drive customer advocacy - references and case studies
• Partner with cross-functional teams. Work with Product Management, Support, and Engineering to translate Customer business needs and product feedback into new solutions
QUALIFICATIONS
• 3+ years of system integration within Security SaaS environments
• Have the business acumen of working with Fortune 500 companies and their leadership team
• Fundamental understanding of how the Internet works, e.g. the OSI Model, Application and Network security, what a proxy is and how it works. Email Security and SMTP.
• Basic Troubleshooting skills towards identifying and Escalating to the necessary Team to drive a solution
• Passionate about Cloudflare products, helping customers, and building strong relationships across organizations
• A strong technical security background
• Strong professional and technical writing skills
• Strong communication skills
• Strong customer engagement background and expertise
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo : We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project : We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
Path Forward Partnership : Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.
1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107 Show more details...
At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware... installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
About The Department
Emerging Technologies & Incubation (ETI) is where new and bold products are built and released within Cloudflare. Rather than being constrained by the structures which make Cloudflare a massively successful business, we are able to leverage them to deliver entirely new tools and products to our customers. Cloudflare’s edge and network make it possible to solve problems at massive scale and efficiency which would be impossible for almost any other organization.
About Cloudflare Area 1
At Cloudflare Area 1, our mission is to protect people and companies from hackers. We do this by blocking phishing attacks -- which are the #1 cause of security breaches that lead to stolen customer data and serious financial damage to large companies.
Our cloud-based cybersecurity solution is unique in the market because it preempts attacks before employees can even click on malicious emails. Major accounts in financial services, healthcare, consumer products, and other industries rely on Area 1 to protect their companies and their customers.
About the Role:
Cloudflare Area 1 is looking for a Technical Success Manager that is eager to help protect a portfolio of our customers from all types of Phishing attacks. This individual must have the ability to earn the respect and trust of each customer through knowledge and understanding of service delivery and how this fits into our customer’s overall environment. A successful candidate must be action oriented, capable of independently solving technical problems and able to communicate clearly and effectively to both technical and business audiences.
TSM meets regularly with the relevant customer and provides proactive recommendations that support customers’ requirements, roadmap, and ongoing technical needs, partnering with the Product Team and Account Team members.
To be successful in this role, you must possess strong customer service and leadership skills, be a self-starter, be committed to ongoing self-education, be able to collaborate across organizations and have excellent technical problem-solving skills.
Responsibilities
• You are a highly motivated self-starter who can think creatively, compassionate, strong communicator, manage customer expectations, and troubleshoot issues if they arise
• Collaborate with the Account Team, as well as Engineering and Product, to help ensure high customer satisfaction by providing world-class dedicated support throughout the entire life of the customer partnership.
• Provide product and engineering teams with customer feedback to help identify Support challenges and opportunities.
• Have a holistic and dynamic view of customer’s environment and use of Cloudflare products, including the customer deployment topology, expert resolution for all support issues, and proactive advice for long-term improvements.
• Create and deliver Quarterly QBR/EBR
• Manage the deployment & implementation of Area 1 security as a service solution
• Engage early on to facilitate any technical need
• Proactively anticipate customer needs and facilitate project success
• Act as the primary representative between our customers and Area 1
• Craft customer onboarding assets, adapt existing customer onboarding assets and work with product marketing/Product Management to refine existing and create new onboarding assets
• Develop models for resource planning and consumption as well as key performance metrics for project/program success
• Communicate effectively, organize and juggle priorities, solve problems and make decisions, build relationships and create successful accounts
• Drive customer advocacy - references and case studies
• Partner with cross-functional teams. Work with Product Management, Support, and Engineering to translate Customer business needs and product feedback into new solutions
QUALIFICATIONS
• 3+ years of system integration within Security SaaS environments
• Have the business acumen of working with Fortune 500 companies and their leadership team
• Fundamental understanding of how the Internet works, e.g. the OSI Model, Application and Network security, what a proxy is and how it works. Email Security and SMTP.
• Basic Troubleshooting skills towards identifying and Escalating to the necessary Team to drive a solution
• Passionate about Cloudflare products, helping customers, and building strong relationships across organizations
• A strong technical security background
• Strong professional and technical writing skills
• Strong communication skills
• Strong customer engagement background and expertise
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo : We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project : We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
Path Forward Partnership : Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.
1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107 Show more details...
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