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Most recent job postings at Computerworld
via LinkedIn
posted_at: 25 days agoschedule_type: Full-timework_from_home: 1
This is a remote / work from home position.
Job Description...
The Senior Proposal Writer will collaborate and develop the written response to Federal Proposals.
Key Tasks and Responsibilities
· Support content development for Request For Proposal (RFP), Request For Information (RFI), White Papers, and other client-facing responses.
· Engage with the Capture Manager, Proposal Manager, Lead Solution Architect, and other proposal team members
This is a remote / work from home position.
Job Description...
The Senior Proposal Writer will collaborate and develop the written response to Federal Proposals.
Key Tasks and Responsibilities
· Support content development for Request For Proposal (RFP), Request For Information (RFI), White Papers, and other client-facing responses.
· Engage with the Capture Manager, Proposal Manager, Lead Solution Architect, and other proposal team members to develop content to include, yet not limited to: Management Approaches, Staffing Plans, Past Performances, Resumes, Executive Summaries, WIN Themes, and Call Out Boxes.
· Support Content Library initiatives to include but not limited to uploading reusable content onto SharePoint, editing archived content for future use, and consolidating files/folder structures for more efficient access.
· Identify repeatable strengths and strategies to incorporate into new or existing reusable content documents.
· Edit content to streamline prose, improve focus, sharpen structure, and reduce word count (one-voice or technical edit).
· Contribute to the development and continuous improvement of the proposal writing community regarding processes, tools, and templates.
Education & Experience
· Bachelor’s degree is required.
· 3 years of Federal proposal writing experience supporting the Information Technology environment.
· Shipley or equivalent training is preferred.
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
· This is a full telework position. Occasional travel to the corporate office may be required.
EOE AA M/F/Vet/Disability
EEO is the Law: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf Show more details...
Job Description...
The Senior Proposal Writer will collaborate and develop the written response to Federal Proposals.
Key Tasks and Responsibilities
· Support content development for Request For Proposal (RFP), Request For Information (RFI), White Papers, and other client-facing responses.
· Engage with the Capture Manager, Proposal Manager, Lead Solution Architect, and other proposal team members to develop content to include, yet not limited to: Management Approaches, Staffing Plans, Past Performances, Resumes, Executive Summaries, WIN Themes, and Call Out Boxes.
· Support Content Library initiatives to include but not limited to uploading reusable content onto SharePoint, editing archived content for future use, and consolidating files/folder structures for more efficient access.
· Identify repeatable strengths and strategies to incorporate into new or existing reusable content documents.
· Edit content to streamline prose, improve focus, sharpen structure, and reduce word count (one-voice or technical edit).
· Contribute to the development and continuous improvement of the proposal writing community regarding processes, tools, and templates.
Education & Experience
· Bachelor’s degree is required.
· 3 years of Federal proposal writing experience supporting the Information Technology environment.
· Shipley or equivalent training is preferred.
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
· This is a full telework position. Occasional travel to the corporate office may be required.
EOE AA M/F/Vet/Disability
EEO is the Law: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf Show more details...
via Salary.com
posted_at: 5 days agoschedule_type: Full-time
Job Description
The Automation Tester serves as a Subject Matter Expert and performs analysis of IT Systems and user requirements. The Tester also directs or assists in the design of automated test scripts in support of user requirements for moderately complex to extremely complex software of IT systems. The Automation Tester will perform activities such as determining what technical testing... strategy to implement; converting manual test cases
Job Description
The Automation Tester serves as a Subject Matter Expert and performs analysis of IT Systems and user requirements. The Tester also directs or assists in the design of automated test scripts in support of user requirements for moderately complex to extremely complex software of IT systems. The Automation Tester will perform activities such as determining what technical testing... strategy to implement; converting manual test cases to automated scripts, analyze test case scenarios, identifying validation points and metrics to be collected; ability to identify which protocol is best to use for building scripts and connecting to test environment interfaces; conducting various types of tests and collecting necessary metrics; writing test analysis documents highlighting key findings and recommendations; perform code reviews. Make recommendations and advise on system improvements, optimization, or maintenance efforts in the following specialties: information systems architecture; networking; telecommunications; automation; communications protocols; risk management/electronic analysis; software; lifecycle management; software development methodologies; and modeling and simulation. Coordinate and/or perform additions and changes to network hardware and operating systems, and attached devices, including investigation, analysis, recommendation, configuration, installation, and testing of new network hardware and software.
The Tester should have the following skills:
• Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks.
• Ability to apply a comprehensive knowledge across key tasks and high impact assignments.
• Functions as a technical expert across multiple project assignments.
• Have applied experience utilizing Agile, Continuous Integration/Continuous Delivery (CICD) and DevOps methodologies.
• Ability to demonstrate how testing activities support the traditional phases of SDLC (e.g., planning, design, development, test and deploy) in an agile environment.
• Demonstrate in-depth knowledge of test automation tools, test automation framework, best practices and methodologies currently used within the OBIM enterprise such as:
o Test Driven Development (TDD) and Behavior Driven Development (BDD) testing within continuous integration and DevOps environments
o Continuous Integration tools such as Jenkins
o Automation test frameworks such as TestNG, Junit, Robot Framework, Geb, Spock, Nunit
o Open-Source Automation tools such as Selenium using Java, Cucumber/Gherkin
o Open source or commercial version control systems such as GIT, Mercurial, CVS, SVN, Clear Case
o Automation Test execution via Cloud-based development environments such as Amazon Web Services for the US Federal Government
o Testing suites such as Micro Focus (formerly Hewlett Packard) Quality Center
o Performance Test tools such as JMeter, Micro Focus LoadRunner and Performance Center
o Traditional Test Automation Suites such as Micro Focus Unified Functional Testing (UFT)
o Development tools/technology such as Java, J2EE technologies, Oracle, Postgres, XML, XSLT, WSDL, SOAP, JSP, Apache Groovy, and JQUERY
• Ability to convey technical information to non-technical individuals
• Ability to work independently
• Candidate must have strong communication skills
Key Tasks and Responsibilities
• Evaluate non-functional and functional requirement documents and identifies automation test needs
• Support the research, design, development, and documentation/presentation of leading-edge software test automation solutions - including test automation frameworks for functional testing and non-functional testing (load/performance, scalability, security, Section 508 Accessibility, etc.).
• Write clear and compelling technical solutions
• Present technical solutions to team members, briefings, and 'lessons learned' to our staff and/or customers.
• Help to manage the 'technical delivery' of our software testing services
• Write internal test plans, test cases and record/track defects
• Develop and maintains an Automation Test Plan/Strategy document defining: test objectives, types of tests needed, workload matrix, and test scenarios
• Develop test scripts
• Collect automation metrics on test executions and results
• Identify root cause using diagnostics tools
• Support Agile system development efforts including, technical design, and testing
Job Requirements:
Required Education & Experience
• Bachelor's Degree or higher and 10 years of related experience
The ideal candidate should be able to demonstrate working knowledge with several of the following concepts or technologies:
• Developing test automation using Selenium, JMeter, and associated tools
• Strong Java, Selenium, and JMeter skills
• Supporting testing in an Agile test environment, including exposure to CI/CD tools
• Developing complex SQL queries, XML to test database and API functionality
• Test Driven Development (TDD)
• Sauce Labs for cross-browser, mobile testing
• GitHub, Maven, TestRail, Oracle, Ajax
• Page Object Model (POM) & Page Factory in Selenium
• System Engineering Lifecycle (SELC)
• CI/CD
• DevOps
• Agile Environment/Methodologies
• AWS Cloud Environment
• JIRA
• Biometrics knowledge
• Languages: Java, Ruby, Python, XML
Certification Requirements
• Relevant certifications desired
Clearance Requirements
• Candidate must be a US Citizen, possess DHS Suitability background investigation or be eligible to qualify for DHS Entry of Duty background investigation followed by DHS Public Trust Clearance
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Aaron McClellan in Human Resources at
314.952.5138 or URL blocked - click to apply
Get job alerts by email. Sign up now! Join Our Talent Network!
Job Snapshot
Employee Type
Full-Time
Location
Falls Church, VA
Job Type
Government - Federal, Information Technology
Experience
Not Specified
Date Posted
02/15/2023
Job ID
3846/2724/17039 Show more details...
The Automation Tester serves as a Subject Matter Expert and performs analysis of IT Systems and user requirements. The Tester also directs or assists in the design of automated test scripts in support of user requirements for moderately complex to extremely complex software of IT systems. The Automation Tester will perform activities such as determining what technical testing... strategy to implement; converting manual test cases to automated scripts, analyze test case scenarios, identifying validation points and metrics to be collected; ability to identify which protocol is best to use for building scripts and connecting to test environment interfaces; conducting various types of tests and collecting necessary metrics; writing test analysis documents highlighting key findings and recommendations; perform code reviews. Make recommendations and advise on system improvements, optimization, or maintenance efforts in the following specialties: information systems architecture; networking; telecommunications; automation; communications protocols; risk management/electronic analysis; software; lifecycle management; software development methodologies; and modeling and simulation. Coordinate and/or perform additions and changes to network hardware and operating systems, and attached devices, including investigation, analysis, recommendation, configuration, installation, and testing of new network hardware and software.
The Tester should have the following skills:
• Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks.
• Ability to apply a comprehensive knowledge across key tasks and high impact assignments.
• Functions as a technical expert across multiple project assignments.
• Have applied experience utilizing Agile, Continuous Integration/Continuous Delivery (CICD) and DevOps methodologies.
• Ability to demonstrate how testing activities support the traditional phases of SDLC (e.g., planning, design, development, test and deploy) in an agile environment.
• Demonstrate in-depth knowledge of test automation tools, test automation framework, best practices and methodologies currently used within the OBIM enterprise such as:
o Test Driven Development (TDD) and Behavior Driven Development (BDD) testing within continuous integration and DevOps environments
o Continuous Integration tools such as Jenkins
o Automation test frameworks such as TestNG, Junit, Robot Framework, Geb, Spock, Nunit
o Open-Source Automation tools such as Selenium using Java, Cucumber/Gherkin
o Open source or commercial version control systems such as GIT, Mercurial, CVS, SVN, Clear Case
o Automation Test execution via Cloud-based development environments such as Amazon Web Services for the US Federal Government
o Testing suites such as Micro Focus (formerly Hewlett Packard) Quality Center
o Performance Test tools such as JMeter, Micro Focus LoadRunner and Performance Center
o Traditional Test Automation Suites such as Micro Focus Unified Functional Testing (UFT)
o Development tools/technology such as Java, J2EE technologies, Oracle, Postgres, XML, XSLT, WSDL, SOAP, JSP, Apache Groovy, and JQUERY
• Ability to convey technical information to non-technical individuals
• Ability to work independently
• Candidate must have strong communication skills
Key Tasks and Responsibilities
• Evaluate non-functional and functional requirement documents and identifies automation test needs
• Support the research, design, development, and documentation/presentation of leading-edge software test automation solutions - including test automation frameworks for functional testing and non-functional testing (load/performance, scalability, security, Section 508 Accessibility, etc.).
• Write clear and compelling technical solutions
• Present technical solutions to team members, briefings, and 'lessons learned' to our staff and/or customers.
• Help to manage the 'technical delivery' of our software testing services
• Write internal test plans, test cases and record/track defects
• Develop and maintains an Automation Test Plan/Strategy document defining: test objectives, types of tests needed, workload matrix, and test scenarios
• Develop test scripts
• Collect automation metrics on test executions and results
• Identify root cause using diagnostics tools
• Support Agile system development efforts including, technical design, and testing
Job Requirements:
Required Education & Experience
• Bachelor's Degree or higher and 10 years of related experience
The ideal candidate should be able to demonstrate working knowledge with several of the following concepts or technologies:
• Developing test automation using Selenium, JMeter, and associated tools
• Strong Java, Selenium, and JMeter skills
• Supporting testing in an Agile test environment, including exposure to CI/CD tools
• Developing complex SQL queries, XML to test database and API functionality
• Test Driven Development (TDD)
• Sauce Labs for cross-browser, mobile testing
• GitHub, Maven, TestRail, Oracle, Ajax
• Page Object Model (POM) & Page Factory in Selenium
• System Engineering Lifecycle (SELC)
• CI/CD
• DevOps
• Agile Environment/Methodologies
• AWS Cloud Environment
• JIRA
• Biometrics knowledge
• Languages: Java, Ruby, Python, XML
Certification Requirements
• Relevant certifications desired
Clearance Requirements
• Candidate must be a US Citizen, possess DHS Suitability background investigation or be eligible to qualify for DHS Entry of Duty background investigation followed by DHS Public Trust Clearance
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Aaron McClellan in Human Resources at
314.952.5138 or URL blocked - click to apply
Get job alerts by email. Sign up now! Join Our Talent Network!
Job Snapshot
Employee Type
Full-Time
Location
Falls Church, VA
Job Type
Government - Federal, Information Technology
Experience
Not Specified
Date Posted
02/15/2023
Job ID
3846/2724/17039 Show more details...
via Clearance Jobs
posted_at: 7 days agoschedule_type: Full-time
Job Details
Job Description...
Computer World Services, Corporation (CWS) is seeking an exceptional candidate to serve as Virtualization Infrastructure Senior-SME for the US Army Regional Cyber Center - Continental United States (RCC-CONUS) program responsible for performing non-personal Information Technology (IT) Services and support requirements. RCC-CONUS is responsible to operate, manage, and defend the Army's NIPRNet and Secure Internet Protocol
Job Details
Job Description...
Computer World Services, Corporation (CWS) is seeking an exceptional candidate to serve as Virtualization Infrastructure Senior-SME for the US Army Regional Cyber Center - Continental United States (RCC-CONUS) program responsible for performing non-personal Information Technology (IT) Services and support requirements. RCC-CONUS is responsible to operate, manage, and defend the Army's NIPRNet and Secure Internet Protocol Router Network (SIPRNet) CONUS portion of the GIG, and the NIPRNet and SIPRNet DoDIN-A. The RCC-CONUS functions as part of a larger joint environment, responding to the Theater Combatant Commanders, the ARCYBER, and the Army Cyber Command's Army Cyberspace Operations and Integration Center (ACOIC), which operates the GIG in support of Department of Defense (DoD) operations around the world. Services include Network and System Modernization, Cyber Defensive Operations, Defensive Cyber Assessments, Defensive Cyber Infrastructure Support, Threat & Data Analytics, DoDIN Operation Support, Network Management, Systems Management, IT Lifecycle Management, IT Service Management (ITSM), Portfolio/IT Investment Management, and Theater Operations and Service Desk support.
The Candidate shall operate, maintain, secure, and monitor virtual infrastructure (VI) internally and Enterprise virtual systems owner environments.
Key Tasks and Responsibilities
• Responsible for operating, maintaining, securing, and monitoring virtual infrastructure (VI) internally and Enterprise virtual systems owner environments.
• Assist Government with implementing, deploying, operating, maintaining, and sustaining VI environments, large storage devices, and backups and restorations systems, services, process, and procedures.
• Responsible for securing, maintaining, updating, hardening, and documenting all VI internal and Enterprise managed systems with in the RCC-CONUS responsibility boundaries.
• Responsible for supporting enclave administration, fault management, trouble analysis, incident handling and reporting, system status reporting, implementation testing and acceptance, and general administrative tasks.
• Provide system performance monitoring and trend analysis to identify and address performance concerns.
Job Requirements:
Education & Experience
• BA /BS or an MA/MS preferred from an accredited university (required)
• Minimum of 12+ years of related IT experience (required)
• Substitution Allowance (MA/MS with 10+ years' experience can be substituted for above requirements)
Certifications
• "Microsoft Certified: Azure Fundamentals, CompTIA Cloud+, AWS Certified Solutions Architect - Associate, or equivalent and IAT Level II Baseline Certification
• VMware Certified Advanced Professional; MCSE: Core Infrastructure, or equivalent and IAT Level II Baseline Certification"
Security Clearance
• Top Secret Clearance desired but not required
• US Citizen or permanent resident
Other (Travel, Work Environment, Administrative Notes, etc.)
• Travel to CONUS and OCONUS locations to meet mission requirements and undergo training maybe required. The support outside Fort Huachuca, AZ including OCONUS if required, will be designated as TDY.
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Aaron McClellan in Human Resources at
314.952.5138
or
URL blocked - click to apply
.
DoD 8570.01.M:
URL blocked - click to apply Show more details...
Job Description...
Computer World Services, Corporation (CWS) is seeking an exceptional candidate to serve as Virtualization Infrastructure Senior-SME for the US Army Regional Cyber Center - Continental United States (RCC-CONUS) program responsible for performing non-personal Information Technology (IT) Services and support requirements. RCC-CONUS is responsible to operate, manage, and defend the Army's NIPRNet and Secure Internet Protocol Router Network (SIPRNet) CONUS portion of the GIG, and the NIPRNet and SIPRNet DoDIN-A. The RCC-CONUS functions as part of a larger joint environment, responding to the Theater Combatant Commanders, the ARCYBER, and the Army Cyber Command's Army Cyberspace Operations and Integration Center (ACOIC), which operates the GIG in support of Department of Defense (DoD) operations around the world. Services include Network and System Modernization, Cyber Defensive Operations, Defensive Cyber Assessments, Defensive Cyber Infrastructure Support, Threat & Data Analytics, DoDIN Operation Support, Network Management, Systems Management, IT Lifecycle Management, IT Service Management (ITSM), Portfolio/IT Investment Management, and Theater Operations and Service Desk support.
The Candidate shall operate, maintain, secure, and monitor virtual infrastructure (VI) internally and Enterprise virtual systems owner environments.
Key Tasks and Responsibilities
• Responsible for operating, maintaining, securing, and monitoring virtual infrastructure (VI) internally and Enterprise virtual systems owner environments.
• Assist Government with implementing, deploying, operating, maintaining, and sustaining VI environments, large storage devices, and backups and restorations systems, services, process, and procedures.
• Responsible for securing, maintaining, updating, hardening, and documenting all VI internal and Enterprise managed systems with in the RCC-CONUS responsibility boundaries.
• Responsible for supporting enclave administration, fault management, trouble analysis, incident handling and reporting, system status reporting, implementation testing and acceptance, and general administrative tasks.
• Provide system performance monitoring and trend analysis to identify and address performance concerns.
Job Requirements:
Education & Experience
• BA /BS or an MA/MS preferred from an accredited university (required)
• Minimum of 12+ years of related IT experience (required)
• Substitution Allowance (MA/MS with 10+ years' experience can be substituted for above requirements)
Certifications
• "Microsoft Certified: Azure Fundamentals, CompTIA Cloud+, AWS Certified Solutions Architect - Associate, or equivalent and IAT Level II Baseline Certification
• VMware Certified Advanced Professional; MCSE: Core Infrastructure, or equivalent and IAT Level II Baseline Certification"
Security Clearance
• Top Secret Clearance desired but not required
• US Citizen or permanent resident
Other (Travel, Work Environment, Administrative Notes, etc.)
• Travel to CONUS and OCONUS locations to meet mission requirements and undergo training maybe required. The support outside Fort Huachuca, AZ including OCONUS if required, will be designated as TDY.
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Aaron McClellan in Human Resources at
314.952.5138
or
URL blocked - click to apply
.
DoD 8570.01.M:
URL blocked - click to apply Show more details...
via Salary.com
schedule_type: Full-time
Job Description
Computer World Services, Corporation (CWS) is seeking an exceptional candidate to serve as Knowledge Management-Specialist for the NIH IT CSPSS customer service Portfolio that consists of a full range of NIH IT Service Desk and Desktop Support services, IT Training, and related resource services. The NIH IT Service Desk provides technical support to the NIH community via the... World Wide Web and phone. The Service Desk receives over
Job Description
Computer World Services, Corporation (CWS) is seeking an exceptional candidate to serve as Knowledge Management-Specialist for the NIH IT CSPSS customer service Portfolio that consists of a full range of NIH IT Service Desk and Desktop Support services, IT Training, and related resource services. The NIH IT Service Desk provides technical support to the NIH community via the... World Wide Web and phone. The Service Desk receives over a thousand requests for service every business day.
Where issues cannot be resolved in-house, they are assigned to support staff in each of NIH’s ICs. Support cases are assigned and resolved using the NIH IT Service Desk IT Service Management System (ITSM), supported by the CIT Business Application Services (BAS) and the Service Desk’s Automated Call Distribution System administered by CIT Unified Connectivity and Communication (UCC) service area.
The candidate will be responsible for the success of the Knowledge Management framework implemented across Site Operations and will drive continuous improvement of this framework in collaboration with key stakeholders and the KM team members. The specialist will develop the topic list and produce the structure of the content. In addition, this specialist will promote sharing and enable content uptake and organizational learning strategy development utilizing the organization's operational business processes, people, and systems.
Key Tasks and Responsibilities
• Build, manage, and set direction of the Knowledge Management Framework and team members
• Create, capture, organize, and assess knowledge assets for enterprise use
• Coordinate with cross functional organizations to align KM strategy with broader organizational learning strategies
• Develop a robust roadmap strategy for implementing knowledge management that builds upon industry best practices and leverages tooling and process advancements
• Promote use of knowledge management tooling and processes to facilitate sharing of knowledge
• Build and drive the culture of knowledge sharing within Site Operations and serve as the advocate for KM initiatives within Site Operations
• Support the development and implementation of training on KM processes and tooling
• Create and review KPIs for adoption, usage of premier (high value, frequently used) KM content, and summarize benefits, outcomes, and improvement opportunities to the organization
• Assist with resource planning as applicable to strengthen and expand KM initiatives
• Evaluate, revise, and continuously improve the KM Framework workflow and procedures as the organization scales
• Be the thought-leader on KM Framework implementation within Site Operations and share learnings and best practices broadly within the Infrastructure Data Center (IDC) organization
• Understand and recognize key challenges/roadblocks to KM cultural change and develop effective programs to drive adoption and improve KM value
• Bring relevant industry insights to incorporate into the KM Framework
• Identify and evangelize success stories from the Knowledge Management Program
Job Requirements:
Education & Experience
• BA /BS or higher degree in business administration, business management, information technology or organizational communication.
• Minimum of 4 (4 ) years of related experience.
Certifications
• HDI Support Center Manager Certification (Required to obtain within six months of starting)
Security Clearance
• Ability to pass and obtain government required background investigation.
• US Citizen or permanent resident
Other (Travel, Work Environment, Administrative Notes, etc.)
• Local travel only to customer site
EOE AA M/F/Vet/Disability
EEO is the Law:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Get job alerts by email. Sign up now! Join Our Talent Network!
Job Snapshot
Employee Type
Full-Time
Location
Bethesda, MD
Job Type
Information Technology, Management
Experience
Not Specified
Date Posted
01/03/2023
Job ID
3503/2464/16694 Show more details...
Computer World Services, Corporation (CWS) is seeking an exceptional candidate to serve as Knowledge Management-Specialist for the NIH IT CSPSS customer service Portfolio that consists of a full range of NIH IT Service Desk and Desktop Support services, IT Training, and related resource services. The NIH IT Service Desk provides technical support to the NIH community via the... World Wide Web and phone. The Service Desk receives over a thousand requests for service every business day.
Where issues cannot be resolved in-house, they are assigned to support staff in each of NIH’s ICs. Support cases are assigned and resolved using the NIH IT Service Desk IT Service Management System (ITSM), supported by the CIT Business Application Services (BAS) and the Service Desk’s Automated Call Distribution System administered by CIT Unified Connectivity and Communication (UCC) service area.
The candidate will be responsible for the success of the Knowledge Management framework implemented across Site Operations and will drive continuous improvement of this framework in collaboration with key stakeholders and the KM team members. The specialist will develop the topic list and produce the structure of the content. In addition, this specialist will promote sharing and enable content uptake and organizational learning strategy development utilizing the organization's operational business processes, people, and systems.
Key Tasks and Responsibilities
• Build, manage, and set direction of the Knowledge Management Framework and team members
• Create, capture, organize, and assess knowledge assets for enterprise use
• Coordinate with cross functional organizations to align KM strategy with broader organizational learning strategies
• Develop a robust roadmap strategy for implementing knowledge management that builds upon industry best practices and leverages tooling and process advancements
• Promote use of knowledge management tooling and processes to facilitate sharing of knowledge
• Build and drive the culture of knowledge sharing within Site Operations and serve as the advocate for KM initiatives within Site Operations
• Support the development and implementation of training on KM processes and tooling
• Create and review KPIs for adoption, usage of premier (high value, frequently used) KM content, and summarize benefits, outcomes, and improvement opportunities to the organization
• Assist with resource planning as applicable to strengthen and expand KM initiatives
• Evaluate, revise, and continuously improve the KM Framework workflow and procedures as the organization scales
• Be the thought-leader on KM Framework implementation within Site Operations and share learnings and best practices broadly within the Infrastructure Data Center (IDC) organization
• Understand and recognize key challenges/roadblocks to KM cultural change and develop effective programs to drive adoption and improve KM value
• Bring relevant industry insights to incorporate into the KM Framework
• Identify and evangelize success stories from the Knowledge Management Program
Job Requirements:
Education & Experience
• BA /BS or higher degree in business administration, business management, information technology or organizational communication.
• Minimum of 4 (4 ) years of related experience.
Certifications
• HDI Support Center Manager Certification (Required to obtain within six months of starting)
Security Clearance
• Ability to pass and obtain government required background investigation.
• US Citizen or permanent resident
Other (Travel, Work Environment, Administrative Notes, etc.)
• Local travel only to customer site
EOE AA M/F/Vet/Disability
EEO is the Law:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Get job alerts by email. Sign up now! Join Our Talent Network!
Job Snapshot
Employee Type
Full-Time
Location
Bethesda, MD
Job Type
Information Technology, Management
Experience
Not Specified
Date Posted
01/03/2023
Job ID
3503/2464/16694 Show more details...
via Salary.com
schedule_type: Full-time
Job Description
Computer World Services, Corporation (CWS) is seeking an exceptional candidate to serve as Quality Assurance Specialist for the NIH IT CSPSS customer service Portfolio that consists of a full range of NIH IT Service Desk and Desktop Support services, IT Training, and related resource services. The NIH IT Service Desk provides technical support to the NIH community via the World... Wide Web and phone. The Service Desk receives over
Job Description
Computer World Services, Corporation (CWS) is seeking an exceptional candidate to serve as Quality Assurance Specialist for the NIH IT CSPSS customer service Portfolio that consists of a full range of NIH IT Service Desk and Desktop Support services, IT Training, and related resource services. The NIH IT Service Desk provides technical support to the NIH community via the World... Wide Web and phone. The Service Desk receives over a thousand requests for service every business day.
Where issues cannot be resolved in-house, they are assigned to support staff in each of NIH’s ICs. Support cases are assigned and resolved using the NIH IT Service Desk IT Service Management System (ITSM), supported by the CIT Business Application Services (BAS) and the Service Desk’s Automated Call Distribution System administered by CIT Unified Connectivity and Communication (UCC) service area.
Provides technical and administrative direction for personnel performing software development tasks, including the review of work products for correctness, adherence to the design concept and to user standards, review of program documentation to assure government standards/requirements are adhered to, and for progress in accordance with schedules. Coordinate with the Project Manager and/or Quality Assurance Manager to ensure that problems are solved to the user’s satisfaction. Make recommendations, if needed, for approval of major systems installations. Prepare milestone status reports and deliveries/presentations on the system concept to colleagues, subordinates, and end user representatives.
Key Tasks and Responsibilities
• Approves all plans for integration and acceptance of systems and component changes, security reviews, and changes and test plans for new and upgraded equipment, software or services
• Creates test plans, test data and perform all appropriate testing (component testing, system tests, and end-to-end testing)
• Reviews and approves testing processes, schedules, and recommendations
• Coordinates multi-source tests (e.g., applications with infrastructure and establishes and defines acceptance criteria, test objectives, parameters, and risks)
• Facilitates troubleshooting support to test teams and users
• Conducts user, non-user acceptance testing and other types of testing
• Assists security team in performing tests for certification and accreditation
• Documents and updates Quality Assurance Plan (QAP) and quality controls with lessons learned
• Validates all new and upgraded software or services for compliance with CIT application Security policies and instructions
• Creates real or virtual test environments for Application software tests as required by Application Developers
• Supports Application Development teams with IT Infrastructure requirements and impact to current systems and capacity
• Corrects defects found because of testing efforts and retests
• Provides documentation (e.g., Implementation and preparation guidance and coordination of implementation risks with service delivery groups)
• Stages systems before implementation (hardware refresh, software updates, or new systems – as determined by project)
• Supports and ensures preparation of CIT production environments for implementation
Job Requirements:
Education & Experience
• Bachelor’s degree
• 2-4 years supporting quality activities in IT project/IT program operations
Certifications
• Relevant commercial industry training certifications for respective activities
• ITIL Foundation certification (V3/V4) (Required to obtain within three months of starting)
Security Clearance
• Ability to pass and obtain government required background investigation
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
• Local travel only to customer site
EOE AA M/F/Vet/Disability
EEO is the Law:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
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Job Snapshot
Employee Type
Full-Time
Location
Bethesda, MD
Job Type
Information Technology
Experience
Not Specified
Date Posted
01/03/2023
Job ID
3501/2462/16692 Show more details...
Computer World Services, Corporation (CWS) is seeking an exceptional candidate to serve as Quality Assurance Specialist for the NIH IT CSPSS customer service Portfolio that consists of a full range of NIH IT Service Desk and Desktop Support services, IT Training, and related resource services. The NIH IT Service Desk provides technical support to the NIH community via the World... Wide Web and phone. The Service Desk receives over a thousand requests for service every business day.
Where issues cannot be resolved in-house, they are assigned to support staff in each of NIH’s ICs. Support cases are assigned and resolved using the NIH IT Service Desk IT Service Management System (ITSM), supported by the CIT Business Application Services (BAS) and the Service Desk’s Automated Call Distribution System administered by CIT Unified Connectivity and Communication (UCC) service area.
Provides technical and administrative direction for personnel performing software development tasks, including the review of work products for correctness, adherence to the design concept and to user standards, review of program documentation to assure government standards/requirements are adhered to, and for progress in accordance with schedules. Coordinate with the Project Manager and/or Quality Assurance Manager to ensure that problems are solved to the user’s satisfaction. Make recommendations, if needed, for approval of major systems installations. Prepare milestone status reports and deliveries/presentations on the system concept to colleagues, subordinates, and end user representatives.
Key Tasks and Responsibilities
• Approves all plans for integration and acceptance of systems and component changes, security reviews, and changes and test plans for new and upgraded equipment, software or services
• Creates test plans, test data and perform all appropriate testing (component testing, system tests, and end-to-end testing)
• Reviews and approves testing processes, schedules, and recommendations
• Coordinates multi-source tests (e.g., applications with infrastructure and establishes and defines acceptance criteria, test objectives, parameters, and risks)
• Facilitates troubleshooting support to test teams and users
• Conducts user, non-user acceptance testing and other types of testing
• Assists security team in performing tests for certification and accreditation
• Documents and updates Quality Assurance Plan (QAP) and quality controls with lessons learned
• Validates all new and upgraded software or services for compliance with CIT application Security policies and instructions
• Creates real or virtual test environments for Application software tests as required by Application Developers
• Supports Application Development teams with IT Infrastructure requirements and impact to current systems and capacity
• Corrects defects found because of testing efforts and retests
• Provides documentation (e.g., Implementation and preparation guidance and coordination of implementation risks with service delivery groups)
• Stages systems before implementation (hardware refresh, software updates, or new systems – as determined by project)
• Supports and ensures preparation of CIT production environments for implementation
Job Requirements:
Education & Experience
• Bachelor’s degree
• 2-4 years supporting quality activities in IT project/IT program operations
Certifications
• Relevant commercial industry training certifications for respective activities
• ITIL Foundation certification (V3/V4) (Required to obtain within three months of starting)
Security Clearance
• Ability to pass and obtain government required background investigation
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
• Local travel only to customer site
EOE AA M/F/Vet/Disability
EEO is the Law:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Get job alerts by email. Sign up now! Join Our Talent Network!
Job Snapshot
Employee Type
Full-Time
Location
Bethesda, MD
Job Type
Information Technology
Experience
Not Specified
Date Posted
01/03/2023
Job ID
3501/2462/16692 Show more details...
via Salary.com
schedule_type: Full-time
Job Description
Computer World Services, Corporation (CWS) is seeking an exceptional candidate to serve as Business Analyst III for the NIH IT CSPSS customer service Portfolio that consists of a full range of NIH IT Service Desk and Desktop Support services, IT Training, and related resource services. The NIH IT Service Desk provides technical support to the NIH community via the World Wide Web... and phone. The Service Desk receives over a thousand
Job Description
Computer World Services, Corporation (CWS) is seeking an exceptional candidate to serve as Business Analyst III for the NIH IT CSPSS customer service Portfolio that consists of a full range of NIH IT Service Desk and Desktop Support services, IT Training, and related resource services. The NIH IT Service Desk provides technical support to the NIH community via the World Wide Web... and phone. The Service Desk receives over a thousand requests for service every business day.
Where issues cannot be resolved in-house, they are assigned to support staff in each of NIH’s ICs. Support cases are assigned and resolved using the NIH IT Service Desk IT Service Management System (ITSM), supported by the CIT Business Application Services (BAS) and the Service Desk’s Automated Call Distribution System administered by CIT Unified Connectivity and Communication (UCC) service area.
Assists in applying common best practices for the industry to the customer using a knowledge base to create conceptual business models and to identify relevant issues and considerations in selecting application software packages. Assess the operational and functional baseline of an organization and its organizational components and help to define the direction and strategy for an engagement while ensuring the organizational needs are being addressed. Typical areas addressed include Human Resources, Finance, Supply, and operations. Identify information technology inadequacies and/or deficiencies that affect the functional area’s ability to support/meet organizational goals. Generate functional area strategies for enhanced IT operations in a cross-functional area mode throughout the organization. Participate in account strategy sessions, strategic assessments, and design reviews to validate enterprise approach and associated work products, such as ERP implementations coordinating the resolution of highly complex problems and tasks. Commensurate experience and education.
Key Tasks and Responsibilities
• Participates in defining Services, processes and standards for Planning and Analysis activities
• Performs technical and Service Planning and Analysis based on CIT requirements (e.g., availability, capacity, performance, backup and IT Service Continuity of Operations and Disaster Recovery Services)
• Provides recommendations for new policies or guidelines, or recommendations for changes to practices that might improve user experience with applications, infrastructure, processes, and Services. Provides brief analysis and alternatives, business case criteria, risk assessment, resources, and draft schedule
• Planning and Analysis Roles and Responsibilities Contractor CIT
• Continually reviews and assesses contractor’s operational processes, practices against industry methodologies, and adequacy of customer supplied tools and facilities and provides findings to COR twice per contract year
• Recommends improvements to Data Backup tools and Retention policies for all End-Users
• Continuously monitors technical trends through independent research; document and report on products, processes, and services with potential use for CIT as they align with CIT's business and technology strategy
• Recommends new technologies that best meet CIT business needs and meet cost, performance, and quality objectives
• Assists and/or participates with NIH project teams for feasibility studies for the implementation of new technologies that best meet CIT business needs and meet cost, performance and quality objectives
• Assists and/or participates with NIH project teams for enterprise-level project management policies, procedures and requirements (e.g., project feasibility analysis, cost-benefit analysis, scheduling, costing, resource planning, communication planning, procurement, risk management and quality management)
• Performs project management function for Contractor-managed projects and provide project management deliverables in accordance with CIT project management policies and Project Management Institute (PMI) best practices
• Conduct semiannual technical reviews. One review shall be completed no later than 30 days prior to the anniversary date of the contract and the second at the midpoint of each contract year.
• Performs an annual portfolio analysis to identify and recommend applications rationalization, consolidation, sun-setting, etc. [conduct within 30 days after each contract renewal period (i.e., option period)
• or COR’s request]
• Maintains Technical Baseline
• Performs business planning for capacity and performance in advance of annual CIT financial planning
• Provides quarterly updates on capacity and performance against annual plans
• Recommend process improvements, including those for which CIT retains responsibility
• Facilitates annual technical interchanges and business planning sessions to establish standards, architecture, and project initiatives
• Participates in annual technical interchanges and business planning sessions to establish standards, architecture, and project initiatives
• Identifies possible product and software tool enhancement opportunities for improved performance, stability, and potential cost savings
Job Requirements:
Education & Experience
• Bachelor’s degree
• 7 years supporting in IT project/IT program operations
Certifications
• Relevant commercial industry training certifications for respective activities
• ITIL Foundation certification (V3/V4) (Required to obtain within three months of starting)
Security Clearance
• Ability to pass and obtain government required background investigation
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
• Local travel only to customer site
EOE AA M/F/Vet/Disability
EEO is the Law:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Get job alerts by email. Sign up now! Join Our Talent Network!
Job Snapshot
Employee Type
Full-Time
Location
Bethesda, MD
Job Type
Information Technology
Experience
Not Specified
Date Posted
01/03/2023
Job ID
3502/2463/16693 Show more details...
Computer World Services, Corporation (CWS) is seeking an exceptional candidate to serve as Business Analyst III for the NIH IT CSPSS customer service Portfolio that consists of a full range of NIH IT Service Desk and Desktop Support services, IT Training, and related resource services. The NIH IT Service Desk provides technical support to the NIH community via the World Wide Web... and phone. The Service Desk receives over a thousand requests for service every business day.
Where issues cannot be resolved in-house, they are assigned to support staff in each of NIH’s ICs. Support cases are assigned and resolved using the NIH IT Service Desk IT Service Management System (ITSM), supported by the CIT Business Application Services (BAS) and the Service Desk’s Automated Call Distribution System administered by CIT Unified Connectivity and Communication (UCC) service area.
Assists in applying common best practices for the industry to the customer using a knowledge base to create conceptual business models and to identify relevant issues and considerations in selecting application software packages. Assess the operational and functional baseline of an organization and its organizational components and help to define the direction and strategy for an engagement while ensuring the organizational needs are being addressed. Typical areas addressed include Human Resources, Finance, Supply, and operations. Identify information technology inadequacies and/or deficiencies that affect the functional area’s ability to support/meet organizational goals. Generate functional area strategies for enhanced IT operations in a cross-functional area mode throughout the organization. Participate in account strategy sessions, strategic assessments, and design reviews to validate enterprise approach and associated work products, such as ERP implementations coordinating the resolution of highly complex problems and tasks. Commensurate experience and education.
Key Tasks and Responsibilities
• Participates in defining Services, processes and standards for Planning and Analysis activities
• Performs technical and Service Planning and Analysis based on CIT requirements (e.g., availability, capacity, performance, backup and IT Service Continuity of Operations and Disaster Recovery Services)
• Provides recommendations for new policies or guidelines, or recommendations for changes to practices that might improve user experience with applications, infrastructure, processes, and Services. Provides brief analysis and alternatives, business case criteria, risk assessment, resources, and draft schedule
• Planning and Analysis Roles and Responsibilities Contractor CIT
• Continually reviews and assesses contractor’s operational processes, practices against industry methodologies, and adequacy of customer supplied tools and facilities and provides findings to COR twice per contract year
• Recommends improvements to Data Backup tools and Retention policies for all End-Users
• Continuously monitors technical trends through independent research; document and report on products, processes, and services with potential use for CIT as they align with CIT's business and technology strategy
• Recommends new technologies that best meet CIT business needs and meet cost, performance, and quality objectives
• Assists and/or participates with NIH project teams for feasibility studies for the implementation of new technologies that best meet CIT business needs and meet cost, performance and quality objectives
• Assists and/or participates with NIH project teams for enterprise-level project management policies, procedures and requirements (e.g., project feasibility analysis, cost-benefit analysis, scheduling, costing, resource planning, communication planning, procurement, risk management and quality management)
• Performs project management function for Contractor-managed projects and provide project management deliverables in accordance with CIT project management policies and Project Management Institute (PMI) best practices
• Conduct semiannual technical reviews. One review shall be completed no later than 30 days prior to the anniversary date of the contract and the second at the midpoint of each contract year.
• Performs an annual portfolio analysis to identify and recommend applications rationalization, consolidation, sun-setting, etc. [conduct within 30 days after each contract renewal period (i.e., option period)
• or COR’s request]
• Maintains Technical Baseline
• Performs business planning for capacity and performance in advance of annual CIT financial planning
• Provides quarterly updates on capacity and performance against annual plans
• Recommend process improvements, including those for which CIT retains responsibility
• Facilitates annual technical interchanges and business planning sessions to establish standards, architecture, and project initiatives
• Participates in annual technical interchanges and business planning sessions to establish standards, architecture, and project initiatives
• Identifies possible product and software tool enhancement opportunities for improved performance, stability, and potential cost savings
Job Requirements:
Education & Experience
• Bachelor’s degree
• 7 years supporting in IT project/IT program operations
Certifications
• Relevant commercial industry training certifications for respective activities
• ITIL Foundation certification (V3/V4) (Required to obtain within three months of starting)
Security Clearance
• Ability to pass and obtain government required background investigation
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
• Local travel only to customer site
EOE AA M/F/Vet/Disability
EEO is the Law:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Get job alerts by email. Sign up now! Join Our Talent Network!
Job Snapshot
Employee Type
Full-Time
Location
Bethesda, MD
Job Type
Information Technology
Experience
Not Specified
Date Posted
01/03/2023
Job ID
3502/2463/16693 Show more details...
via Salary.com
schedule_type: Full-time
Job Description
Computer World Services, Corporation (CWS) is seeking an exceptional candidate to serve as Team Leader – Desktop Support for the NIH IT CSPSS customer service Portfolio that consists of a full range of NIH IT Service Desk and Desktop Support services, IT Training, and related resource services. The NIH IT Service Desk provides technical support to the NIH community via the World... Wide Web and phone. The Service Desk receives over
Job Description
Computer World Services, Corporation (CWS) is seeking an exceptional candidate to serve as Team Leader – Desktop Support for the NIH IT CSPSS customer service Portfolio that consists of a full range of NIH IT Service Desk and Desktop Support services, IT Training, and related resource services. The NIH IT Service Desk provides technical support to the NIH community via the World... Wide Web and phone. The Service Desk receives over a thousand requests for service every business day.
Where issues cannot be resolved in-house, they are assigned to support staff in each of NIH’s ICs. Support cases are assigned and resolved using the NIH IT Service Desk IT Service Management System (ITSM), supported by the CIT Business Application Services (BAS) and the Service Desk’s Automated Call Distribution System administered by CIT Unified Connectivity and Communication (UCC) service area.
Provides managerial oversight to all contractor deskside support services technicians including deskside support services, delivery management and executive services support personnel. Consult in a specific functional area of project. Supports the development of work plans to fulfill government requirements. Support formulation of milestone schedules or other documented plans. Commensurate education and experience. Manage all contractor deskside support services technicians including deskside support services service delivery managers and executive support service personnel.
Key Tasks and Responsibilities
• Provide guidance and act as an escalation point for all issues relating to customer interactions with the Deskside Team
• Act as a service delivery manager, relationship manager for all customers and or support the various technicians, managers and leads in their roles
• Coordinate CIT and NIH wide project efforts and establish relationships with functional teams to provide effective, cost-efficient solutions to customers and or coordinate redeployment of assets or current solutions
• Monitor and promote growth on the deskside team through one-on-one and or team meetings and trainings
• Track progress of individual performances and perform performance reviews and timesheet audits
• Review and approve all requests for leave and coordinate coverage appropriately.
• Manage staff shifts and allocate resources appropriately
• Work closely with the Federal customer to draft policy, procedures and other documentation and presentations as requested
• Monitor Incident and Problem ticket queues to ensure the deskside team is meeting performance and satisfaction metrics. Develop and maintain customer satisfaction metrics
• Implement and promote customer service best practices. Provide oversight of customer ticket queue for users based out of this location and remotely
• Coordinate and balance scheduling special projects with daily duties for desktop technicians
• Provide continuous desktop support process development and improvement
• Coordinate and collaborate with the NIH Service Desk and Knowledge Management
Job Requirements:
Education & Experience
• Bachelor’s degree in Information Technology, Computer Science or related field
• 3-5 years supporting IT project/IT program operations
Certifications
• Relevant commercial industry certifications for respective supported technologies
• ITIL Foundation certification (V3/V4) (Required to obtain within three months of starting)
Security Clearance
• Ability to pass and obtain government required background investigation
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
• Local travel only to customer site
EOE AA M/F/Vet/Disability
EEO is the Law:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Get job alerts by email. Sign up now! Join Our Talent Network!
Job Snapshot
Employee Type
Full-Time
Location
Bethesda, MD
Job Type
Information Technology, Management
Experience
Not Specified
Date Posted
01/03/2023
Job ID
3495/2456/16686 Show more details...
Computer World Services, Corporation (CWS) is seeking an exceptional candidate to serve as Team Leader – Desktop Support for the NIH IT CSPSS customer service Portfolio that consists of a full range of NIH IT Service Desk and Desktop Support services, IT Training, and related resource services. The NIH IT Service Desk provides technical support to the NIH community via the World... Wide Web and phone. The Service Desk receives over a thousand requests for service every business day.
Where issues cannot be resolved in-house, they are assigned to support staff in each of NIH’s ICs. Support cases are assigned and resolved using the NIH IT Service Desk IT Service Management System (ITSM), supported by the CIT Business Application Services (BAS) and the Service Desk’s Automated Call Distribution System administered by CIT Unified Connectivity and Communication (UCC) service area.
Provides managerial oversight to all contractor deskside support services technicians including deskside support services, delivery management and executive services support personnel. Consult in a specific functional area of project. Supports the development of work plans to fulfill government requirements. Support formulation of milestone schedules or other documented plans. Commensurate education and experience. Manage all contractor deskside support services technicians including deskside support services service delivery managers and executive support service personnel.
Key Tasks and Responsibilities
• Provide guidance and act as an escalation point for all issues relating to customer interactions with the Deskside Team
• Act as a service delivery manager, relationship manager for all customers and or support the various technicians, managers and leads in their roles
• Coordinate CIT and NIH wide project efforts and establish relationships with functional teams to provide effective, cost-efficient solutions to customers and or coordinate redeployment of assets or current solutions
• Monitor and promote growth on the deskside team through one-on-one and or team meetings and trainings
• Track progress of individual performances and perform performance reviews and timesheet audits
• Review and approve all requests for leave and coordinate coverage appropriately.
• Manage staff shifts and allocate resources appropriately
• Work closely with the Federal customer to draft policy, procedures and other documentation and presentations as requested
• Monitor Incident and Problem ticket queues to ensure the deskside team is meeting performance and satisfaction metrics. Develop and maintain customer satisfaction metrics
• Implement and promote customer service best practices. Provide oversight of customer ticket queue for users based out of this location and remotely
• Coordinate and balance scheduling special projects with daily duties for desktop technicians
• Provide continuous desktop support process development and improvement
• Coordinate and collaborate with the NIH Service Desk and Knowledge Management
Job Requirements:
Education & Experience
• Bachelor’s degree in Information Technology, Computer Science or related field
• 3-5 years supporting IT project/IT program operations
Certifications
• Relevant commercial industry certifications for respective supported technologies
• ITIL Foundation certification (V3/V4) (Required to obtain within three months of starting)
Security Clearance
• Ability to pass and obtain government required background investigation
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
• Local travel only to customer site
EOE AA M/F/Vet/Disability
EEO is the Law:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Get job alerts by email. Sign up now! Join Our Talent Network!
Job Snapshot
Employee Type
Full-Time
Location
Bethesda, MD
Job Type
Information Technology, Management
Experience
Not Specified
Date Posted
01/03/2023
Job ID
3495/2456/16686 Show more details...
via Clearance Jobs
posted_at: 20 hours agoschedule_type: Full-time
Job Details
Job Description...
The Associate Network Engineer supports the Defense Information Services Network (DISN) Consolidated Provisioning (DCP) Task Order by providing circuit provisioning support. This support includes Order Entry, Order Preparation, Solution Design, and Service Activation support for the DISA Infrastructure Directorate (IE).
Key Tasks and Responsibilities
• Collects and implements Network information requirements using
Job Details
Job Description...
The Associate Network Engineer supports the Defense Information Services Network (DISN) Consolidated Provisioning (DCP) Task Order by providing circuit provisioning support. This support includes Order Entry, Order Preparation, Solution Design, and Service Activation support for the DISA Infrastructure Directorate (IE).
Key Tasks and Responsibilities
• Collects and implements Network information requirements using analysis in the development of enterprise-wide or large-scale networking infrastructure (CAN, MAN, WAN).
• Implements architecture to include the software, hardware, and communications to support the total requirements as well as provide for present and future cross-functional requirements and interfaces.
• Ensures Network systems are compatible and in compliance with the standards for open systems architectures, the OSI and ISO reference models, and profiles of standards - such as IEEE OSE reference model - as they apply to the implementation and specification of IM solution of the network layers, across the API, and the external environment/software application.
• Ensures that the network/transport layers of the common operating environment are compliant.
• Evaluates problems in network usage, organization and planning and develops appropriate corrective action.
• Works with internal team, the customer, and vendors to define, analyze, and provide solutions for the customer's voice, data, and image communications requirements.
• Uses design tools to evaluate projected network usage and produce media, technical and cost solutions for multiple networks.
• Selects and configures hardware and software for multiple-site networks, plans, designs, and implements network management systems to monitor, diagnose, control, and measure performance of communications networks that impact multiple sites.
• Uses and recommends changes to network administration systems to ensure accurate network inventory and timely implementation.
Job Requirements:
Education & Experience
• BA/BS with at least 3 years of experience.
Certifications
• None
Security Clearance
• US Government Secret clearance is required (interim clearance is acceptable to start)
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
• N/A
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Aaron McClellan in Human Resources at
314.952.5138
or
URL blocked - click to apply
Show more details...
Job Description...
The Associate Network Engineer supports the Defense Information Services Network (DISN) Consolidated Provisioning (DCP) Task Order by providing circuit provisioning support. This support includes Order Entry, Order Preparation, Solution Design, and Service Activation support for the DISA Infrastructure Directorate (IE).
Key Tasks and Responsibilities
• Collects and implements Network information requirements using analysis in the development of enterprise-wide or large-scale networking infrastructure (CAN, MAN, WAN).
• Implements architecture to include the software, hardware, and communications to support the total requirements as well as provide for present and future cross-functional requirements and interfaces.
• Ensures Network systems are compatible and in compliance with the standards for open systems architectures, the OSI and ISO reference models, and profiles of standards - such as IEEE OSE reference model - as they apply to the implementation and specification of IM solution of the network layers, across the API, and the external environment/software application.
• Ensures that the network/transport layers of the common operating environment are compliant.
• Evaluates problems in network usage, organization and planning and develops appropriate corrective action.
• Works with internal team, the customer, and vendors to define, analyze, and provide solutions for the customer's voice, data, and image communications requirements.
• Uses design tools to evaluate projected network usage and produce media, technical and cost solutions for multiple networks.
• Selects and configures hardware and software for multiple-site networks, plans, designs, and implements network management systems to monitor, diagnose, control, and measure performance of communications networks that impact multiple sites.
• Uses and recommends changes to network administration systems to ensure accurate network inventory and timely implementation.
Job Requirements:
Education & Experience
• BA/BS with at least 3 years of experience.
Certifications
• None
Security Clearance
• US Government Secret clearance is required (interim clearance is acceptable to start)
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
• N/A
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Aaron McClellan in Human Resources at
314.952.5138
or
URL blocked - click to apply
Show more details...
via Recruit.net
posted_at: 13 hours agoschedule_type: Full-timework_from_home: 1
Job description
As Test Automation Engineer at Shoreline you will be part of our Engineering teams to setup Automated tests, including end-to-end tests, that ensure our software products are tested toughly and consistently. You will help shape how we do testing and quality assurance in Shoreline as an active member of our cross-functional QA team.
What you will do...
• Be part of the Engineering team and participate in scrum events.
• Work closely
Job description
As Test Automation Engineer at Shoreline you will be part of our Engineering teams to setup Automated tests, including end-to-end tests, that ensure our software products are tested toughly and consistently. You will help shape how we do testing and quality assurance in Shoreline as an active member of our cross-functional QA team.
What you will do...
• Be part of the Engineering team and participate in scrum events.
• Work closely together with UX designers and product owners/stakeholders.
• Assist in acceptance testing user stories.
• Become an expert in our products and learn our customers’ needs and workflows.
• Setup automation testing and reporting
• Continuous improvement of the test process including processes, methods and tools
• Equal focus on functional and non-functional tests
• Responsible for deciding appropriate level on what should be automated, to what extent and how.
• Take responsibility for defining and maintaining test strategies, this means:
+ Write test cases and ensure user stories and acceptance criterias are testable.
+ Have Equal focus on functional and non-functional tests.
+ Create and maintain test data.
• Take responsible for planning, executing, documenting, and continuously improving relevant tests, this means:
+ Adapt the test plan based on test results to proactively counteract future problems.
+ Manage and report product risks.
+ Reporting defect during testing of items under development
+ Communicate with product owners during the software development iterations.
• Coach the engineering teams in use of automation tools
• Collaborate with other Automation Test/QA engineers for alignment, support and knowledge sharing across teams
Who you are
• Quality-conscious
• A Team player
• Minimum 5 years work experience as a test engineer
• Experienced with test automation at all test levels
• Experienced with usability testing
• ISTQB certified or equivalent
• Have software development experience
• Experienced with Playwright
• Experienced with PEN testing
What we offer
• The opportunity to become a member of a fast-growing and venture-backed company with a tremendous global potential, where your contribution will make a significant difference to the renewable industry
• An international and diverse work environment with a team of ambitious and dedicated people that together create amazing services and software for our customers
• A work environment focused on empowerment, autonomy, and delivering value to our users and customers with everything we do
• We like seeing you at the office and work together face to face but can also offer flexible remote work options
• A position where you are welcome and encouraged to actively take part in discussions and provide feedback to help shape our platform and product
• An energetic work environment with a healthy work-life balance
• A remuneration package matching your qualifications and current market conditions
• Company retreats and the possibility for external training and conference attendance to keep your mind fresh and innovative.
Additional information
Remote status: Flexible remote
Contact information
If you would like to know more about the position, please reach out to Head of Engineering Dennis Mølholm Hansen at molholm@shoreline.no
We are working purposefully to find the right candidate for this position and job interviews are held on an ongoing basis, so please do not hesitate to apply for the position. Shoreline is a globally-recognized, venture-backed enterprise SaaS company providing a next-generation asset development and management platform serving the renewable energy industry.
Shoreline’s mission is to build deep partnerships with our customers in renewable energy and develop products that utilize intelligent simulation technology to help them streamline operations and resources.
Our users represent all major sectors among leading global offshore wind energy companies and include project developers, analysts, operations planners, site managers, installation leads and management, OEMs, technology providers, and consultants.
Our extensive industry knowledge, groundbreaking simulation and optimization technology, and data platform enable our customers to accurately predict operational scenarios and generate actionable insights throughout all phases of the renewable energy lifecycle Show more details...
As Test Automation Engineer at Shoreline you will be part of our Engineering teams to setup Automated tests, including end-to-end tests, that ensure our software products are tested toughly and consistently. You will help shape how we do testing and quality assurance in Shoreline as an active member of our cross-functional QA team.
What you will do...
• Be part of the Engineering team and participate in scrum events.
• Work closely together with UX designers and product owners/stakeholders.
• Assist in acceptance testing user stories.
• Become an expert in our products and learn our customers’ needs and workflows.
• Setup automation testing and reporting
• Continuous improvement of the test process including processes, methods and tools
• Equal focus on functional and non-functional tests
• Responsible for deciding appropriate level on what should be automated, to what extent and how.
• Take responsibility for defining and maintaining test strategies, this means:
+ Write test cases and ensure user stories and acceptance criterias are testable.
+ Have Equal focus on functional and non-functional tests.
+ Create and maintain test data.
• Take responsible for planning, executing, documenting, and continuously improving relevant tests, this means:
+ Adapt the test plan based on test results to proactively counteract future problems.
+ Manage and report product risks.
+ Reporting defect during testing of items under development
+ Communicate with product owners during the software development iterations.
• Coach the engineering teams in use of automation tools
• Collaborate with other Automation Test/QA engineers for alignment, support and knowledge sharing across teams
Who you are
• Quality-conscious
• A Team player
• Minimum 5 years work experience as a test engineer
• Experienced with test automation at all test levels
• Experienced with usability testing
• ISTQB certified or equivalent
• Have software development experience
• Experienced with Playwright
• Experienced with PEN testing
What we offer
• The opportunity to become a member of a fast-growing and venture-backed company with a tremendous global potential, where your contribution will make a significant difference to the renewable industry
• An international and diverse work environment with a team of ambitious and dedicated people that together create amazing services and software for our customers
• A work environment focused on empowerment, autonomy, and delivering value to our users and customers with everything we do
• We like seeing you at the office and work together face to face but can also offer flexible remote work options
• A position where you are welcome and encouraged to actively take part in discussions and provide feedback to help shape our platform and product
• An energetic work environment with a healthy work-life balance
• A remuneration package matching your qualifications and current market conditions
• Company retreats and the possibility for external training and conference attendance to keep your mind fresh and innovative.
Additional information
Remote status: Flexible remote
Contact information
If you would like to know more about the position, please reach out to Head of Engineering Dennis Mølholm Hansen at molholm@shoreline.no
We are working purposefully to find the right candidate for this position and job interviews are held on an ongoing basis, so please do not hesitate to apply for the position. Shoreline is a globally-recognized, venture-backed enterprise SaaS company providing a next-generation asset development and management platform serving the renewable energy industry.
Shoreline’s mission is to build deep partnerships with our customers in renewable energy and develop products that utilize intelligent simulation technology to help them streamline operations and resources.
Our users represent all major sectors among leading global offshore wind energy companies and include project developers, analysts, operations planners, site managers, installation leads and management, OEMs, technology providers, and consultants.
Our extensive industry knowledge, groundbreaking simulation and optimization technology, and data platform enable our customers to accurately predict operational scenarios and generate actionable insights throughout all phases of the renewable energy lifecycle Show more details...
via Salary.com
schedule_type: Full-time
Job Description
Computer World Services, Corporation (CWS) is seeking an exceptional candidate to serve as VDI Technical Manager – SME for the NIH IT CSPSS customer service Portfolio that consists of a full range of NIH IT Service Desk and Desktop Support services, IT Training, and related resource services. The NIH IT Service Desk provides technical support to the NIH community via the World... Wide Web and phone. The Service Desk receives over
Job Description
Computer World Services, Corporation (CWS) is seeking an exceptional candidate to serve as VDI Technical Manager – SME for the NIH IT CSPSS customer service Portfolio that consists of a full range of NIH IT Service Desk and Desktop Support services, IT Training, and related resource services. The NIH IT Service Desk provides technical support to the NIH community via the World... Wide Web and phone. The Service Desk receives over a thousand requests for service every business day.
Where issues cannot be resolved in-house, they are assigned to support staff in each of NIH’s ICs. Support cases are assigned and resolved using the NIH IT Service Desk IT Service Management System (ITSM), supported by the CIT Business Application Services (BAS) and the Service Desk’s Automated Call Distribution System administered by CIT Unified Connectivity and Communication (UCC) service area.
The candidate will be responsible for performing technical duties related to computer hardware and software customer support and training; provides support and ongoing maintenance for new and modified systems and programs; supports server and network technologies maintains, installs, troubleshoots and configures desktop and laptop computers and related peripheral equipment.
Key Tasks and Responsibilities
• Responsible for the execution of the concept of operations.
• Establishing and building strong customer and industry relationships.
• Leading the collaboration necessary across teams, broader NIH organizations and subcontractors to ensure program success.
• Developing/executing corrective action plans to mitigate internal or customer identified issues.
• Delivering effective control systems and reporting for accurately processing change and controlling in‐scope performance of program functional task elements such as operations, Dev Ops, engineering, test, procurement, quality control, logistics, safety security, and administrative functions.
• Working closely with and building relationships with the NIH customer community.
• Experience with the program management of a large Enterprise IT Service Delivery Program.
Job Requirements:
Education & Experience
• BA /BS or higher degree in Computer Engineering, Computer Information Management Systems, Telecommunications, or Management Information Systems.
• Minimum of ten (10) years of related experience.
• Minimum of three (7 ) years of related technical experience in related field
Certifications
• ITIL Certification (desired)
Security Clearance
• Ability to pass and obtain government required background investigation.
• US Citizen or permanent resident
Other (Travel, Work Environment, Administrative Notes, etc.)
• Local travel only to customer site
EOE AA M/F/Vet/Disability
EEO is the Law:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
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Job Snapshot
Employee Type
Full-Time
Location
Bethesda, MD
Job Type
Information Technology, Management
Experience
Not Specified
Date Posted
01/03/2023
Job ID
3514/2473/16701 Show more details...
Computer World Services, Corporation (CWS) is seeking an exceptional candidate to serve as VDI Technical Manager – SME for the NIH IT CSPSS customer service Portfolio that consists of a full range of NIH IT Service Desk and Desktop Support services, IT Training, and related resource services. The NIH IT Service Desk provides technical support to the NIH community via the World... Wide Web and phone. The Service Desk receives over a thousand requests for service every business day.
Where issues cannot be resolved in-house, they are assigned to support staff in each of NIH’s ICs. Support cases are assigned and resolved using the NIH IT Service Desk IT Service Management System (ITSM), supported by the CIT Business Application Services (BAS) and the Service Desk’s Automated Call Distribution System administered by CIT Unified Connectivity and Communication (UCC) service area.
The candidate will be responsible for performing technical duties related to computer hardware and software customer support and training; provides support and ongoing maintenance for new and modified systems and programs; supports server and network technologies maintains, installs, troubleshoots and configures desktop and laptop computers and related peripheral equipment.
Key Tasks and Responsibilities
• Responsible for the execution of the concept of operations.
• Establishing and building strong customer and industry relationships.
• Leading the collaboration necessary across teams, broader NIH organizations and subcontractors to ensure program success.
• Developing/executing corrective action plans to mitigate internal or customer identified issues.
• Delivering effective control systems and reporting for accurately processing change and controlling in‐scope performance of program functional task elements such as operations, Dev Ops, engineering, test, procurement, quality control, logistics, safety security, and administrative functions.
• Working closely with and building relationships with the NIH customer community.
• Experience with the program management of a large Enterprise IT Service Delivery Program.
Job Requirements:
Education & Experience
• BA /BS or higher degree in Computer Engineering, Computer Information Management Systems, Telecommunications, or Management Information Systems.
• Minimum of ten (10) years of related experience.
• Minimum of three (7 ) years of related technical experience in related field
Certifications
• ITIL Certification (desired)
Security Clearance
• Ability to pass and obtain government required background investigation.
• US Citizen or permanent resident
Other (Travel, Work Environment, Administrative Notes, etc.)
• Local travel only to customer site
EOE AA M/F/Vet/Disability
EEO is the Law:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Get job alerts by email. Sign up now! Join Our Talent Network!
Job Snapshot
Employee Type
Full-Time
Location
Bethesda, MD
Job Type
Information Technology, Management
Experience
Not Specified
Date Posted
01/03/2023
Job ID
3514/2473/16701 Show more details...
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