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via BeBee
posted_at: 5 days agoschedule_type: Full-time
Health, Safety & Environmental Advisor
Suffolk/Cambridgeshire...
Commutable from Cambridge, Newmarket, Bury St. Edmunds, Thetford, Ely, Haverhill, Mildenhall£35,000
Monday - Friday Days (6am-3:30pm)
Benefits:- Private Pension, KPi Annual Bonus, Pay Reviews, Healthcare, Medical Vouchers
Our client is a leading one of the UK's leading materials processing & manufacturing companies. A business that has seen year-upon-year increased profits for
Health, Safety & Environmental Advisor
Suffolk/Cambridgeshire...
Commutable from Cambridge, Newmarket, Bury St. Edmunds, Thetford, Ely, Haverhill, Mildenhall£35,000
Monday - Friday Days (6am-3:30pm)
Benefits:- Private Pension, KPi Annual Bonus, Pay Reviews, Healthcare, Medical Vouchers
Our client is a leading one of the UK's leading materials processing & manufacturing companies. A business that has seen year-upon-year increased profits for the past 16 years. Due to growth within the business they are looking for an experienced Health, Safety & Environmental Advisor.
Role & Responsibilities:
• Will play a vital part in the day shift health & safety team in protecting employees in the workplace
• Spend 50% time in the office and 50% on the manufacturing shopfloor
• Working closely with people, looking at what they are doing, if they are happy or if there are better or alternative ways of doing things
• Happy to pass on knowledge and training to less experienced members of the health & safety team
• Control risks at work, ensuring that the company meets current safety and legal standards
• Planning of health & safety practices into production and implementing new procedures
• Monitor and review both written and operational works to ensure effectiveness and compliance
• Looking at legislation, and updating best practice for site ISO45001 & ISO14001 standards
• Carry out regular audits and advise on developing new procedures
• Constantly reviewing and updating the companies environmental impact & policies
• Health & Safety training for new & existing employees, staff inductions, toolbox talks, fire training, manual handling training, review machine specific training
• Accident reviews and reports, investigations, near misses, control reporting
Knowledge, Skills & Experience:
• Be an experienced health, safety & environmental advisor
• Must be happy to train, support and pass on knowledge to junior team members
• Must have a NEBOSH Diploma
• IOSH or similar
• Must have NEBOSH Environmental Certificate
• Ideally 5 years' experience in a similar manufacturing industry
• Experienced in ISO45001 & ISO14001 management systems and standards
• Internal health & safety auditing experience
• Must have lots of knowledge in health & safety legislation, with the ability to put knowledge into practice in an operational manner
• Confident character - able to inductions and health & safety training
• Be able to plan workload yourself and assist others when needed
• Excellent communication and people management skills
• Have a process & continuous improvement approach to work
SE21699 / 617
If you are interested in this role or looking for something similar, please contact our Managing Consultant Chris Gumm directly at or call them for a confidential discussion on 01275 371981.
Hunter Selection is a nationwide provider of recruitment services in ENGINEERING, MANUFACTURING, SERVICE & TECHNOLOGY. Find out more about us and search all our current vacancies at
Hunter Selection Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the Privacy Policy and Disclaimers which can be found on our website.
To apply please email your CV / resume to Show more details...
Suffolk/Cambridgeshire...
Commutable from Cambridge, Newmarket, Bury St. Edmunds, Thetford, Ely, Haverhill, Mildenhall£35,000
Monday - Friday Days (6am-3:30pm)
Benefits:- Private Pension, KPi Annual Bonus, Pay Reviews, Healthcare, Medical Vouchers
Our client is a leading one of the UK's leading materials processing & manufacturing companies. A business that has seen year-upon-year increased profits for the past 16 years. Due to growth within the business they are looking for an experienced Health, Safety & Environmental Advisor.
Role & Responsibilities:
• Will play a vital part in the day shift health & safety team in protecting employees in the workplace
• Spend 50% time in the office and 50% on the manufacturing shopfloor
• Working closely with people, looking at what they are doing, if they are happy or if there are better or alternative ways of doing things
• Happy to pass on knowledge and training to less experienced members of the health & safety team
• Control risks at work, ensuring that the company meets current safety and legal standards
• Planning of health & safety practices into production and implementing new procedures
• Monitor and review both written and operational works to ensure effectiveness and compliance
• Looking at legislation, and updating best practice for site ISO45001 & ISO14001 standards
• Carry out regular audits and advise on developing new procedures
• Constantly reviewing and updating the companies environmental impact & policies
• Health & Safety training for new & existing employees, staff inductions, toolbox talks, fire training, manual handling training, review machine specific training
• Accident reviews and reports, investigations, near misses, control reporting
Knowledge, Skills & Experience:
• Be an experienced health, safety & environmental advisor
• Must be happy to train, support and pass on knowledge to junior team members
• Must have a NEBOSH Diploma
• IOSH or similar
• Must have NEBOSH Environmental Certificate
• Ideally 5 years' experience in a similar manufacturing industry
• Experienced in ISO45001 & ISO14001 management systems and standards
• Internal health & safety auditing experience
• Must have lots of knowledge in health & safety legislation, with the ability to put knowledge into practice in an operational manner
• Confident character - able to inductions and health & safety training
• Be able to plan workload yourself and assist others when needed
• Excellent communication and people management skills
• Have a process & continuous improvement approach to work
SE21699 / 617
If you are interested in this role or looking for something similar, please contact our Managing Consultant Chris Gumm directly at or call them for a confidential discussion on 01275 371981.
Hunter Selection is a nationwide provider of recruitment services in ENGINEERING, MANUFACTURING, SERVICE & TECHNOLOGY. Find out more about us and search all our current vacancies at
Hunter Selection Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the Privacy Policy and Disclaimers which can be found on our website.
To apply please email your CV / resume to Show more details...
via CareerBuilder
posted_at: 2 days agoschedule_type: Full-time
Job Details Job Description The Test Engineer serves as a subject matter expert and performs analysis of documented user requirements. The Test Engineer directs or assists in the design of test plans in support of user requirements for moderately complex to complex software of IT systems. The Test Engineer will perform activities such as determining what testing strategy to implement; writing... test plans, test case scenarios, identifying loads and
Job Details Job Description The Test Engineer serves as a subject matter expert and performs analysis of documented user requirements. The Test Engineer directs or assists in the design of test plans in support of user requirements for moderately complex to complex software of IT systems. The Test Engineer will perform activities such as determining what testing strategy to implement; writing... test plans, test case scenarios, identifying loads and metrics to be collected; ability to identify which protocol is best to use for building scripts and connecting to test environment interfaces; conducting various types of tests and collecting necessary metrics; writing test analysis documents highlighting key findings and recommendations; perform code reviews. The Tester Engineer performs formal system testing activities for a particular project or subset of a larger project. The Test Engineer may evaluate, recommend, and implement automated test tools and strategies. The test engineer may also develop, maintain, and upgrade automated test scripts and architectures for application products. The Test Engineer may direct and/or participate in all phases of risk management assessments and software/hardware development with emphasis on analysis of user requirements, test design and test tools selection. The Test Engineer should have the following skills:
• Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks
• Ability to apply a comprehensive knowledge across key tasks and high impact assignments
• Ability to plan and lead major technology assignments
• Ability to evaluate test results and recommends major changes affecting short-term project growth and success
• Functions as a technical expert across multiple project assignments
• Ability to convey technical information to non-technical individuals
• Ability to supervise others
• Candidate must have strong communication skills Job Requirements: Key Tasks and Responsibilities
• Review functional requirements documentation: user stories, acceptance criteria, and understand functional requirements
• Designs, develops and executes reusable test cases and procedures based on requirements relevant to test planning and creation (i.e. user stories/acceptance criteria)
• Identifies, creates, and secures test data as necessary
• Documents test results, properly tracks, and logs defects in TPRs and works with development team to resolve them
• Collects, tracks, and reports test metrics
• Updates/maintains detailed test plans
• Ensures functional requirements are met through regression testing, SIT, and CAT activities
• Develops and maintains the Contractor's Test Management Plan (TMP) that defines the approach, processes, and procedures that integrates with and supports the Government's Integrated Test and Evaluation (T&E) approach and Test and Evaluation Master Plan (TEMP)
• Maintains the Requirements Traceability Matrix (RTM) with imbedded Testability Matrix that maps test methods and events, test scripts, scenarios, and test results to the applicable requirement, to include test-related artifact changes Required Education & Experience • Bachelor's Degree or higher and 5 years of related experience The ideal candidate should be able to demonstrate working knowledge with several of the following concepts or technologies:
• Manual Testing
• HP ALM
• UFT
• IBM Rational Test WorkBench
• XRAY Test Management (mentioned in HART TP)
• JIRA (mentioned in HART TP)
• Agile Environment/Methodologies
• Biometrics knowledge
• Languages: JAVA, Ruby, Python, database knowledge Certification Requirements
• Relevant commercial certifications desired Clearance Requirements
• Candidate must be a US Citizen, possess DHS Suitability background investigation or be eligible to qualify for DHS Entry of Duty background investigation followed by DHS Public Trust Clearance Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
• None Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations. Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Aaron McClellan in Human Resources at [Phone number shown when applying] or URL blocked - click to apply
Show more details...
• Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks
• Ability to apply a comprehensive knowledge across key tasks and high impact assignments
• Ability to plan and lead major technology assignments
• Ability to evaluate test results and recommends major changes affecting short-term project growth and success
• Functions as a technical expert across multiple project assignments
• Ability to convey technical information to non-technical individuals
• Ability to supervise others
• Candidate must have strong communication skills Job Requirements: Key Tasks and Responsibilities
• Review functional requirements documentation: user stories, acceptance criteria, and understand functional requirements
• Designs, develops and executes reusable test cases and procedures based on requirements relevant to test planning and creation (i.e. user stories/acceptance criteria)
• Identifies, creates, and secures test data as necessary
• Documents test results, properly tracks, and logs defects in TPRs and works with development team to resolve them
• Collects, tracks, and reports test metrics
• Updates/maintains detailed test plans
• Ensures functional requirements are met through regression testing, SIT, and CAT activities
• Develops and maintains the Contractor's Test Management Plan (TMP) that defines the approach, processes, and procedures that integrates with and supports the Government's Integrated Test and Evaluation (T&E) approach and Test and Evaluation Master Plan (TEMP)
• Maintains the Requirements Traceability Matrix (RTM) with imbedded Testability Matrix that maps test methods and events, test scripts, scenarios, and test results to the applicable requirement, to include test-related artifact changes Required Education & Experience • Bachelor's Degree or higher and 5 years of related experience The ideal candidate should be able to demonstrate working knowledge with several of the following concepts or technologies:
• Manual Testing
• HP ALM
• UFT
• IBM Rational Test WorkBench
• XRAY Test Management (mentioned in HART TP)
• JIRA (mentioned in HART TP)
• Agile Environment/Methodologies
• Biometrics knowledge
• Languages: JAVA, Ruby, Python, database knowledge Certification Requirements
• Relevant commercial certifications desired Clearance Requirements
• Candidate must be a US Citizen, possess DHS Suitability background investigation or be eligible to qualify for DHS Entry of Duty background investigation followed by DHS Public Trust Clearance Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
• None Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations. Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Aaron McClellan in Human Resources at [Phone number shown when applying] or URL blocked - click to apply
Show more details...
via A Step Above Flooring
posted_at: 2 days agoschedule_type: Full-timesalary: 59,797–92,507 a year
This position is a hybrid role.
Job Description
Computer World Services, Corporation (CWS) is seeking an exceptional candidate to serve as the Training Manager for the US Department of Justice (DOJ) Service Desk and information technology (IT) Services for all Civil Division components supported by the Office of Information Technology (OIT). OIT requires support to provide enterprise-level... service desk and incidental information technology services
This position is a hybrid role.
Job Description
Computer World Services, Corporation (CWS) is seeking an exceptional candidate to serve as the Training Manager for the US Department of Justice (DOJ) Service Desk and information technology (IT) Services for all Civil Division components supported by the Office of Information Technology (OIT). OIT requires support to provide enterprise-level... service desk and incidental information technology services in support of OIT’s operational requirements. Services include: Help Desk Support, IT Operations Management and Support, Mobile Support, IT Asset Management, Software Development and Support, IT Security Program Support, IT Incident Response and Reporting, Classified Processing, IT Training Services, Laptop Lending Program Support, Application Services Help Desk, SharePoint Support, Litigation IT Travel Support, Reasonable Accommodation Support, Case Information Management System (CIMS), and Civil Online Relativity Application (CORA) Support, and Copy Center Operations. The Civil Division consists of approximately 2,700 personnel primarily located in the Washington, DC National Capital Region (NCR).
The Training Manager for the DOJ CIV Help Desk and IT Support Services is responsible for managing training support operations at customer Washington DC locations with customer coverage hours M-F 9:00-5:30PM. The Manager will lead a team supporting approximately 35 training tickets monthly and approximately 55 one-on-one training sessions per month. Manager will demonstrate competency in technical areas preferably as a Microsoft Certified Professional (MCP) to ensure that training support addresses customer IT software and hardware requirements with a foundational and appropriate technical skillset. The Training Manager will possess advanced skillsets to assist with addressing moderately complex training requirements.
Key Tasks and Responsibilities
Manage Training Support service delivery
Ensure that responses are technically accurate, leverage customer documented guidelines and standard operating procedures (SOPs)
Ensure team is meeting contract SLA standards
Track tickets in IT Service Management ticketing system, ensuring properly documented and closed per SLAs
Escalate tickets to appropriate Tier level for issue resolution when required
Provide feedback on issues for development of the customers resolution knowledge database
Manage and monitor training ticket trends and perform analysis to determine changes in level of support required
Ensure that services are performed at an acceptable level of quality
Provide training and/or coordinate training for service personnel
Participate in daily meetings and provide updates on team performance and progress
Ensure personnel wear proper attire required for service area supported
Create, analyze, and provide reports from ITSM Ticket System
Ensure work practices to secure and safeguard all Government provided property and data
Serve as the single point of contact for Training support issues.
Training Support
Perform IT training services for the customer end users
Perform tasks with the development/engineering team, the technical support teams (Tier1, Tier 2, Account Administration, Mobile Support, AV Support, etc.), and end users, for the purposes of creating technical, operational, training medias, and support documentation.
Conduct IT training for all new hires, via one on one, classroom setting or videoconference at customer classrooms available for use Washington, DC facilities
Develop overarching training program with curriculum for application and hardware. The program shall include a training schedule for curriculum and include recurring training based on end user training needs
Conduct general application and training (Office Suites, PDF, etc.).
Develop curriculum for application and hardware training and create documentation for it.
Provide training on the litigation specific software CaseMap, TimeMap, QuickBooks, Summation, CORA (Relativity) and TrialDirector.
Provide training on various litigation topics e.g., creation and use of transcript and document databases, how to scan evidentiary documents, capturing and annotating live transcript feeds on laptops, organizing and sharing attorney work product, and displaying electronic evidence at trial.
Consult with end users regularly to identify new training opportunities.
Maintain and update the document repository located in the SharePoint Training Knowledgebase, which contains Best Practice Tips, how to guides, and other publication sources that provide Civil Division customers with guidelines on commonly use products and processes.
Plan, design, and implement interactive training activities
Create, update, and maintain training templates and documentation including creation of brochures, Quick Help guides, and other training materials.
Create and provide training on using AV equipment
Organize reference materials and develop Standard Operating Procedure (SOP) manuals in written and electronic format.
Develop Section 508 compliant multimedia visual aids and presentations
Create testing and evaluation processes.
Track user training records.
Address Civil Division customers training needs via classroom training, demonstrations, and one on one training, meetings, conferences, and workshops. It may be required that the training take place remotely.
Translate technical documentation into content that can be more easily understood by a nontechnical person.
Work with internal teams to obtain an in-depth understanding of our product and the documentation requirements.
Job Requirements:
Education & Experience
Associate of Arts / or Science (AA or AS) [minimum education]
6+ years’ experience in Information Technology environment [minimum experience]
Experience with installation, configuration, and maintenance of personal computers, mobile devices, printers, and laptops
Experience and skills with performing basic networking and PC troubleshooting, as well as interaction with various operating systems
Certifications
Task Area Certifications
HDI Customer Service Representative (HDI-CSR) -or- HDI Support Center Analyst (HDI-SCA) [required]
Pass MD-100 Windows Client Exam [required]
Certified Customer Service Professional (CSSP) [required]
Management Role Certifications
Microsoft Certified Professional (MCP) [desired certification or demonstrated competency]
HDI Support Center Manager (HDI-SCM) -or- HDI Desktop Support Manager (HDI-DSM) [required]
Security Clearance
Tier 3 - Non-Critical Sensitive /Secret/L (NACLC&ANACI)
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
Local travel to customer sites
Hybrid – Customer site 3-4 days, Telework 1-2 days weekly
Computer World Services is an affirmative action and equal employment
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Aaron McClellan in Human Resources at
314.952.5138 or URL blocked - click to apply.
Get job alerts by email. Sign up now! Join Our Talent Network!
Job Snapshot
Employee Type
Full-Time
Location
Washington, DC
Job Type
Government, Information Technology, Other
Experience
Not Specified
Date Posted
02/28/2023
Job ID
3874/2738/17187 Show more details...
Job Description
Computer World Services, Corporation (CWS) is seeking an exceptional candidate to serve as the Training Manager for the US Department of Justice (DOJ) Service Desk and information technology (IT) Services for all Civil Division components supported by the Office of Information Technology (OIT). OIT requires support to provide enterprise-level... service desk and incidental information technology services in support of OIT’s operational requirements. Services include: Help Desk Support, IT Operations Management and Support, Mobile Support, IT Asset Management, Software Development and Support, IT Security Program Support, IT Incident Response and Reporting, Classified Processing, IT Training Services, Laptop Lending Program Support, Application Services Help Desk, SharePoint Support, Litigation IT Travel Support, Reasonable Accommodation Support, Case Information Management System (CIMS), and Civil Online Relativity Application (CORA) Support, and Copy Center Operations. The Civil Division consists of approximately 2,700 personnel primarily located in the Washington, DC National Capital Region (NCR).
The Training Manager for the DOJ CIV Help Desk and IT Support Services is responsible for managing training support operations at customer Washington DC locations with customer coverage hours M-F 9:00-5:30PM. The Manager will lead a team supporting approximately 35 training tickets monthly and approximately 55 one-on-one training sessions per month. Manager will demonstrate competency in technical areas preferably as a Microsoft Certified Professional (MCP) to ensure that training support addresses customer IT software and hardware requirements with a foundational and appropriate technical skillset. The Training Manager will possess advanced skillsets to assist with addressing moderately complex training requirements.
Key Tasks and Responsibilities
Manage Training Support service delivery
Ensure that responses are technically accurate, leverage customer documented guidelines and standard operating procedures (SOPs)
Ensure team is meeting contract SLA standards
Track tickets in IT Service Management ticketing system, ensuring properly documented and closed per SLAs
Escalate tickets to appropriate Tier level for issue resolution when required
Provide feedback on issues for development of the customers resolution knowledge database
Manage and monitor training ticket trends and perform analysis to determine changes in level of support required
Ensure that services are performed at an acceptable level of quality
Provide training and/or coordinate training for service personnel
Participate in daily meetings and provide updates on team performance and progress
Ensure personnel wear proper attire required for service area supported
Create, analyze, and provide reports from ITSM Ticket System
Ensure work practices to secure and safeguard all Government provided property and data
Serve as the single point of contact for Training support issues.
Training Support
Perform IT training services for the customer end users
Perform tasks with the development/engineering team, the technical support teams (Tier1, Tier 2, Account Administration, Mobile Support, AV Support, etc.), and end users, for the purposes of creating technical, operational, training medias, and support documentation.
Conduct IT training for all new hires, via one on one, classroom setting or videoconference at customer classrooms available for use Washington, DC facilities
Develop overarching training program with curriculum for application and hardware. The program shall include a training schedule for curriculum and include recurring training based on end user training needs
Conduct general application and training (Office Suites, PDF, etc.).
Develop curriculum for application and hardware training and create documentation for it.
Provide training on the litigation specific software CaseMap, TimeMap, QuickBooks, Summation, CORA (Relativity) and TrialDirector.
Provide training on various litigation topics e.g., creation and use of transcript and document databases, how to scan evidentiary documents, capturing and annotating live transcript feeds on laptops, organizing and sharing attorney work product, and displaying electronic evidence at trial.
Consult with end users regularly to identify new training opportunities.
Maintain and update the document repository located in the SharePoint Training Knowledgebase, which contains Best Practice Tips, how to guides, and other publication sources that provide Civil Division customers with guidelines on commonly use products and processes.
Plan, design, and implement interactive training activities
Create, update, and maintain training templates and documentation including creation of brochures, Quick Help guides, and other training materials.
Create and provide training on using AV equipment
Organize reference materials and develop Standard Operating Procedure (SOP) manuals in written and electronic format.
Develop Section 508 compliant multimedia visual aids and presentations
Create testing and evaluation processes.
Track user training records.
Address Civil Division customers training needs via classroom training, demonstrations, and one on one training, meetings, conferences, and workshops. It may be required that the training take place remotely.
Translate technical documentation into content that can be more easily understood by a nontechnical person.
Work with internal teams to obtain an in-depth understanding of our product and the documentation requirements.
Job Requirements:
Education & Experience
Associate of Arts / or Science (AA or AS) [minimum education]
6+ years’ experience in Information Technology environment [minimum experience]
Experience with installation, configuration, and maintenance of personal computers, mobile devices, printers, and laptops
Experience and skills with performing basic networking and PC troubleshooting, as well as interaction with various operating systems
Certifications
Task Area Certifications
HDI Customer Service Representative (HDI-CSR) -or- HDI Support Center Analyst (HDI-SCA) [required]
Pass MD-100 Windows Client Exam [required]
Certified Customer Service Professional (CSSP) [required]
Management Role Certifications
Microsoft Certified Professional (MCP) [desired certification or demonstrated competency]
HDI Support Center Manager (HDI-SCM) -or- HDI Desktop Support Manager (HDI-DSM) [required]
Security Clearance
Tier 3 - Non-Critical Sensitive /Secret/L (NACLC&ANACI)
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
Local travel to customer sites
Hybrid – Customer site 3-4 days, Telework 1-2 days weekly
Computer World Services is an affirmative action and equal employment
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Aaron McClellan in Human Resources at
314.952.5138 or URL blocked - click to apply.
Get job alerts by email. Sign up now! Join Our Talent Network!
Job Snapshot
Employee Type
Full-Time
Location
Washington, DC
Job Type
Government, Information Technology, Other
Experience
Not Specified
Date Posted
02/28/2023
Job ID
3874/2738/17187 Show more details...
via Salary.com
posted_at: 2 days agoschedule_type: Full-timework_from_home: 1
This is a remote position.
Job Description...
Administers Government Contracts, including supporting subcontracts, from execution to closure. Responsible for reviewing, interpreting, and negotiating contract terms and provisions as an authorized agent of the Company. Must have had signing authority in previous positions. Reports to the Director of Contracts & Procurement. Position requires 5 – 7 years of contracts management experience and a bachelor’s
This is a remote position.
Job Description...
Administers Government Contracts, including supporting subcontracts, from execution to closure. Responsible for reviewing, interpreting, and negotiating contract terms and provisions as an authorized agent of the Company. Must have had signing authority in previous positions. Reports to the Director of Contracts & Procurement. Position requires 5 – 7 years of contracts management experience and a bachelor’s degree in Business, Finance, English or other related discipline.
Key Tasks and Responsibilities
Under limited supervision,
• Negotiates and administers standard terms and conditions, agreements between the company/customers/subcontractors/vendors ensuring adherence to company policies and procedures, government specifications and requirements
• Responsible for reviewing contract solicitation terms, handling contract award confirmations, interpreting agreement terms and conditions and identifying potential issues, reviewing agreement amendments / modifications, and incorporating changes
• Identifies risks and areas of concern on contract terms and conditions and provides contractual advice, guidance and support to the contract lead / program and operations managers
• Responds to inquiries regarding contract obligations and revisions
• Assist with proposal preparation for customer requirements
• Drafts, issues, and negotiates contractual documents
o Purchase Orders
o Subcontract Agreements
o Consulting Agreements
o Non-Disclosure Agreements
• Resolves subcontractor issues (performance, claims, etc.)
• Ensures contract and subcontract files are documented and in compliance with company policies and procedures and government regulations
• Assist with policy and procedure development
Job Requirements:
Education & Experience
• Bachelor’s Degree, will substitute education experience (11-15 years)
• 7-9 years of experience, with at least 4 years of experience in Subcontracts Management
• Must have had signing authority in previous positions
• Must have experience with Government contracts and procurement administration/management
• Must have executed and managed contracts and/or subcontracts
• Must have excellent verbal and written communication skills
• Must be willing to video teleconference when required
• Must have the ability to communicate effectively with internal and external customers at all levels ensuring customer mission requirements and project milestones are met
• Must have excellent organization, administration, and coordination skills
• Must have Intermediate to advanced mastery of MS Office and Adobe Acrobat DC products
• Experience in monitoring contracts/subcontracts of increasing complexity and value
• Knowledge of Representations and Certifications and strong knowledge of Federal Acquisition Regulations (FAR) and Defense Federal Acquisition Regulations Supplement (DFARS)
• Experience with the entire life-cycle management of a government contracts a plus
• Experience with GSA MAS is desired by not required
• Experience interfacing with DCAA a plus but not required
• Strong understanding of contract/Purchase Order terms and conditions and detailed knowledge of the government contracting process
• Comprehensive knowledge of the terms and conditions appropriate for different contract types (FFP, CPFF, CPIF, T&M, IDIQ, etc.) and their proper use
• Detailed knowledge of government contract administration duties including subcontract flow downs, change management, inspection, acceptance, payment, warranty, close-out and records retention
Certifications
• Security Clearance
• Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
• This is a remote position
• Travel Required: Minimal travel
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Aaron McClellan in Human Resources at
314.952.5138 or URL blocked - click to apply.
Get job alerts by email. Sign up now! Join Our Talent Network!
Job Snapshot
Employee Type
Full-Time
Location
San Antonio, TX
Job Type
Government, Information Technology, Other
Experience
Not Specified
Date Posted
03/21/2023
Job ID
3925/2772/17517 Show more details...
Job Description...
Administers Government Contracts, including supporting subcontracts, from execution to closure. Responsible for reviewing, interpreting, and negotiating contract terms and provisions as an authorized agent of the Company. Must have had signing authority in previous positions. Reports to the Director of Contracts & Procurement. Position requires 5 – 7 years of contracts management experience and a bachelor’s degree in Business, Finance, English or other related discipline.
Key Tasks and Responsibilities
Under limited supervision,
• Negotiates and administers standard terms and conditions, agreements between the company/customers/subcontractors/vendors ensuring adherence to company policies and procedures, government specifications and requirements
• Responsible for reviewing contract solicitation terms, handling contract award confirmations, interpreting agreement terms and conditions and identifying potential issues, reviewing agreement amendments / modifications, and incorporating changes
• Identifies risks and areas of concern on contract terms and conditions and provides contractual advice, guidance and support to the contract lead / program and operations managers
• Responds to inquiries regarding contract obligations and revisions
• Assist with proposal preparation for customer requirements
• Drafts, issues, and negotiates contractual documents
o Purchase Orders
o Subcontract Agreements
o Consulting Agreements
o Non-Disclosure Agreements
• Resolves subcontractor issues (performance, claims, etc.)
• Ensures contract and subcontract files are documented and in compliance with company policies and procedures and government regulations
• Assist with policy and procedure development
Job Requirements:
Education & Experience
• Bachelor’s Degree, will substitute education experience (11-15 years)
• 7-9 years of experience, with at least 4 years of experience in Subcontracts Management
• Must have had signing authority in previous positions
• Must have experience with Government contracts and procurement administration/management
• Must have executed and managed contracts and/or subcontracts
• Must have excellent verbal and written communication skills
• Must be willing to video teleconference when required
• Must have the ability to communicate effectively with internal and external customers at all levels ensuring customer mission requirements and project milestones are met
• Must have excellent organization, administration, and coordination skills
• Must have Intermediate to advanced mastery of MS Office and Adobe Acrobat DC products
• Experience in monitoring contracts/subcontracts of increasing complexity and value
• Knowledge of Representations and Certifications and strong knowledge of Federal Acquisition Regulations (FAR) and Defense Federal Acquisition Regulations Supplement (DFARS)
• Experience with the entire life-cycle management of a government contracts a plus
• Experience with GSA MAS is desired by not required
• Experience interfacing with DCAA a plus but not required
• Strong understanding of contract/Purchase Order terms and conditions and detailed knowledge of the government contracting process
• Comprehensive knowledge of the terms and conditions appropriate for different contract types (FFP, CPFF, CPIF, T&M, IDIQ, etc.) and their proper use
• Detailed knowledge of government contract administration duties including subcontract flow downs, change management, inspection, acceptance, payment, warranty, close-out and records retention
Certifications
• Security Clearance
• Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
• This is a remote position
• Travel Required: Minimal travel
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Aaron McClellan in Human Resources at
314.952.5138 or URL blocked - click to apply.
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Job Snapshot
Employee Type
Full-Time
Location
San Antonio, TX
Job Type
Government, Information Technology, Other
Experience
Not Specified
Date Posted
03/21/2023
Job ID
3925/2772/17517 Show more details...
via Salary.com
posted_at: 15 days agoschedule_type: Full-time
Job Description
Computer World Services, Corporation (CWS) is seeking an exceptional candidate to serve as Solutions Architect - Application for The United States Secret Services (USSS), Officer of the Chief Information Officer, Software Solutions (S2) Division responsible for building and maintaining custom application projects, databases and reporting capabilities allowing the agency to... complete both its protective and investigative mission.
Job Description
Computer World Services, Corporation (CWS) is seeking an exceptional candidate to serve as Solutions Architect - Application for The United States Secret Services (USSS), Officer of the Chief Information Officer, Software Solutions (S2) Division responsible for building and maintaining custom application projects, databases and reporting capabilities allowing the agency to... complete both its protective and investigative mission. The S2 program builds custom software using the latest technologies from Microsoft, Oracle, Tableau, IBM Cognos, Data Warehouse and ESRI Geographic Information System (GIS).
The Solutions Architect designs and develops new software products or major enhancements to existing software. Evaluates effectiveness. Addresses problems of systems integration, compatibility, and multiple platforms. Consults with project teams and end users to identify application requirements. Performs feasibility analysis on potential future projects to management. Assists in the evaluation and recommendation of application software packages, application integration and testing tools. Resolves problems with software and responds to suggestions for improvements and enhancements. Acts as team leader on projects. Instructs, assigns, directs, and checks the work of others on the development team. Participates in development of software user manuals and technical reports.
Key Tasks and Responsibilities
• Undertake planning, requirements analysis and design, development, testing, troubleshooting, integration, installation, deployments, operations, maintenance, training, documentation, and administrative services for S2 IT application development efforts
• Support complete software lifecycle of all current applications including system analysis, requirements collection, design, development, training, data conversion, testing, implementation, documentation, maintenance, operations, administration, enhancements, modifications, and end-user support of all websites, web-enabled data-entry systems, standalone and client-server applications, and collaborative computing products
• Assist in the maintenance, testing and sustainment of enterprise applications, which require maintenance or operational sustainment activity as needed
• Work with various mission operational stakeholders to gather requirements required for mobile application, device, and software solutions
• Work with various business owners from multiple areas to sustain and maintain, document, and specify mobile technology solutions
• Provide .NET application coding/maintenance services to include programming support to S2 Applications, database programming, and user interface maintenance/implementation support using tools such as Telerik supporting ASP.Net MVC, MVVM, jQuery, AJAX, Kendo UI, RESTful web services and Windows Services
• Sustain and maintain mobile applications which depend on web service integration (REST, SOAP, JSON, XML)
• Lead the implementation of Agile best practices
Job Requirements:
Education & Experience
• BS preferred from an accredited university
• Minimum of 7 years related experience
• Proven experience using C#/.NET to implement MVC based Responsive Web based applications for desktop, tablet or phone platforms using Microsoft .NET CORE 3.1 or greater
• Experience in Responsive web and mobile application coding with advanced understanding of Ios, and Android platforms as needed using both native coding strategies (Ios SWIFT or objective C), .Net XAMARIN etc.
• Excellent skills in leadership and prior IT systems and systems implementation projects
• Proficiency in a variety of programming languages and frameworks such as: MVC, MVVM, C#, .NET CORE 3.1 or greater, HTML5, jQuery, T-SQL, PL/SQL, JavaScript, Telerik Kendo UI
• Experience with the Agile methodology and leading the implementation of Agile best practices
Certifications
Relevant certifications may include:
• Microsoft Certified: Azure Developer Associate
• Microsoft Certified: Azure Solutions Architect Expert
• Microsoft Certified: Azure DevOps Engineer Expert
• Microsoft Certified: Developer Associate (for .NET and C#)
• Microsoft Certified: Solutions Developer (for .NET)
Security Clearance
• US Citizenship is required
• Candidates shall undergo a favorable Suitability Assessment as determined by the US Secret Service’s Security Clearance Division’s Clearance and Access Branch (SCD-CAB)
• Candidates who provide support in Moderate or High positions must have undergone a minimum of a Tier 4a/BI (Background Investigation) level background investigation within the last 5 years; or otherwise be the subject of a favorable US Secret Service controlled Tier 4a/BI background investigation
Other (Travel, Work Environment, Administrative Notes, etc.)
• Limited travel to company office locations and travel outside of the Washington, DC, area is not anticipated; but may be necessary over the life of the contract.
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Aaron McClellan in Human Resources at
314.952.5138 or URL blocked - click to apply.
Get job alerts by email. Sign up now! Join Our Talent Network!
Job Snapshot
Employee Type
Full-Time
Location
Washington, DC
Job Type
Information Technology
Experience
Not Specified
Date Posted
03/07/2023
Job ID
3900/2754/17329 Show more details...
Computer World Services, Corporation (CWS) is seeking an exceptional candidate to serve as Solutions Architect - Application for The United States Secret Services (USSS), Officer of the Chief Information Officer, Software Solutions (S2) Division responsible for building and maintaining custom application projects, databases and reporting capabilities allowing the agency to... complete both its protective and investigative mission. The S2 program builds custom software using the latest technologies from Microsoft, Oracle, Tableau, IBM Cognos, Data Warehouse and ESRI Geographic Information System (GIS).
The Solutions Architect designs and develops new software products or major enhancements to existing software. Evaluates effectiveness. Addresses problems of systems integration, compatibility, and multiple platforms. Consults with project teams and end users to identify application requirements. Performs feasibility analysis on potential future projects to management. Assists in the evaluation and recommendation of application software packages, application integration and testing tools. Resolves problems with software and responds to suggestions for improvements and enhancements. Acts as team leader on projects. Instructs, assigns, directs, and checks the work of others on the development team. Participates in development of software user manuals and technical reports.
Key Tasks and Responsibilities
• Undertake planning, requirements analysis and design, development, testing, troubleshooting, integration, installation, deployments, operations, maintenance, training, documentation, and administrative services for S2 IT application development efforts
• Support complete software lifecycle of all current applications including system analysis, requirements collection, design, development, training, data conversion, testing, implementation, documentation, maintenance, operations, administration, enhancements, modifications, and end-user support of all websites, web-enabled data-entry systems, standalone and client-server applications, and collaborative computing products
• Assist in the maintenance, testing and sustainment of enterprise applications, which require maintenance or operational sustainment activity as needed
• Work with various mission operational stakeholders to gather requirements required for mobile application, device, and software solutions
• Work with various business owners from multiple areas to sustain and maintain, document, and specify mobile technology solutions
• Provide .NET application coding/maintenance services to include programming support to S2 Applications, database programming, and user interface maintenance/implementation support using tools such as Telerik supporting ASP.Net MVC, MVVM, jQuery, AJAX, Kendo UI, RESTful web services and Windows Services
• Sustain and maintain mobile applications which depend on web service integration (REST, SOAP, JSON, XML)
• Lead the implementation of Agile best practices
Job Requirements:
Education & Experience
• BS preferred from an accredited university
• Minimum of 7 years related experience
• Proven experience using C#/.NET to implement MVC based Responsive Web based applications for desktop, tablet or phone platforms using Microsoft .NET CORE 3.1 or greater
• Experience in Responsive web and mobile application coding with advanced understanding of Ios, and Android platforms as needed using both native coding strategies (Ios SWIFT or objective C), .Net XAMARIN etc.
• Excellent skills in leadership and prior IT systems and systems implementation projects
• Proficiency in a variety of programming languages and frameworks such as: MVC, MVVM, C#, .NET CORE 3.1 or greater, HTML5, jQuery, T-SQL, PL/SQL, JavaScript, Telerik Kendo UI
• Experience with the Agile methodology and leading the implementation of Agile best practices
Certifications
Relevant certifications may include:
• Microsoft Certified: Azure Developer Associate
• Microsoft Certified: Azure Solutions Architect Expert
• Microsoft Certified: Azure DevOps Engineer Expert
• Microsoft Certified: Developer Associate (for .NET and C#)
• Microsoft Certified: Solutions Developer (for .NET)
Security Clearance
• US Citizenship is required
• Candidates shall undergo a favorable Suitability Assessment as determined by the US Secret Service’s Security Clearance Division’s Clearance and Access Branch (SCD-CAB)
• Candidates who provide support in Moderate or High positions must have undergone a minimum of a Tier 4a/BI (Background Investigation) level background investigation within the last 5 years; or otherwise be the subject of a favorable US Secret Service controlled Tier 4a/BI background investigation
Other (Travel, Work Environment, Administrative Notes, etc.)
• Limited travel to company office locations and travel outside of the Washington, DC, area is not anticipated; but may be necessary over the life of the contract.
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Aaron McClellan in Human Resources at
314.952.5138 or URL blocked - click to apply.
Get job alerts by email. Sign up now! Join Our Talent Network!
Job Snapshot
Employee Type
Full-Time
Location
Washington, DC
Job Type
Information Technology
Experience
Not Specified
Date Posted
03/07/2023
Job ID
3900/2754/17329 Show more details...
via Indeed
posted_at: 14 hours agoschedule_type: Full-timework_from_home: 1
This is hybrid role - Candidate shall plan to work remotely up to 90% of the time.
Job Description...
Computer World Services is seeking a Software Configuration Manager to support the Department of State (DoS) Bureau of Intelligence and Research (INR), as well as other Department intelligence stakeholders, with a streamlined and efficient ability to acquire a range of human centric solution design and development services that will enable innovative
This is hybrid role - Candidate shall plan to work remotely up to 90% of the time.
Job Description...
Computer World Services is seeking a Software Configuration Manager to support the Department of State (DoS) Bureau of Intelligence and Research (INR), as well as other Department intelligence stakeholders, with a streamlined and efficient ability to acquire a range of human centric solution design and development services that will enable innovative and efficient information technology (IT) solution development support enabling the Department to achieve intelligence mission objectives. The Intelligence Development and Enterprise Applications (IDEA) contract enables service providers to capture technology requirements; develop solutions which enhance capabilities to intake, store, process, enrich, and share intelligence information; plan service transition and training activities supporting solution implementation; and guide the implementation and maintenance of solutions across the full system lifecycle.
Program objectives include information technology support services to include software engineering support, system integration, operations (including security) and maintenance (O&M) support, solution development, business analysis, and senior enterprise application user support across all enterprise applications to support the INR Technology Innovation Office (INR/TIO) information technology requirements.
The Software Configuration Manager will support in planning, developing, implementing, operating, maintaining, monitoring, and enhancing mission applications and maintenance program to provide robust, reliable, efficient, and secure system function and availability across all security levels. This objective includes full scope of Configuration Management.
Key Tasks and Responsibilities
• Provides technical, managerial, and administrative direction for projects.
Job Requirements:
Education & Experience
• Required: BS Degree
Certifications
• Required: Posses active ACMP Certified Change Management Professional (CCMP)
Security Clearance
• Required: At Least Top Secret clearance with ability to obtain SCI.
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
• DoS Facilities in Washington, DC Metro Area, or remote Telework (Remote telework may be up to 90%)
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Aaron McClellan in Human Resources at
314.952.5138 or URL blocked - click to apply.
Get job alerts by email. Sign up now! Join Our Talent Network!
Job Snapshot
Employee Type
Full-Time
Location
Hybrid - Washington, DC
Job Type
Government, Information Technology, Other
Experience
Not Specified
Date Posted
03/22/2023
Job ID
3689/2613/17547 Show more details...
Job Description...
Computer World Services is seeking a Software Configuration Manager to support the Department of State (DoS) Bureau of Intelligence and Research (INR), as well as other Department intelligence stakeholders, with a streamlined and efficient ability to acquire a range of human centric solution design and development services that will enable innovative and efficient information technology (IT) solution development support enabling the Department to achieve intelligence mission objectives. The Intelligence Development and Enterprise Applications (IDEA) contract enables service providers to capture technology requirements; develop solutions which enhance capabilities to intake, store, process, enrich, and share intelligence information; plan service transition and training activities supporting solution implementation; and guide the implementation and maintenance of solutions across the full system lifecycle.
Program objectives include information technology support services to include software engineering support, system integration, operations (including security) and maintenance (O&M) support, solution development, business analysis, and senior enterprise application user support across all enterprise applications to support the INR Technology Innovation Office (INR/TIO) information technology requirements.
The Software Configuration Manager will support in planning, developing, implementing, operating, maintaining, monitoring, and enhancing mission applications and maintenance program to provide robust, reliable, efficient, and secure system function and availability across all security levels. This objective includes full scope of Configuration Management.
Key Tasks and Responsibilities
• Provides technical, managerial, and administrative direction for projects.
Job Requirements:
Education & Experience
• Required: BS Degree
Certifications
• Required: Posses active ACMP Certified Change Management Professional (CCMP)
Security Clearance
• Required: At Least Top Secret clearance with ability to obtain SCI.
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
• DoS Facilities in Washington, DC Metro Area, or remote Telework (Remote telework may be up to 90%)
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Aaron McClellan in Human Resources at
314.952.5138 or URL blocked - click to apply.
Get job alerts by email. Sign up now! Join Our Talent Network!
Job Snapshot
Employee Type
Full-Time
Location
Hybrid - Washington, DC
Job Type
Government, Information Technology, Other
Experience
Not Specified
Date Posted
03/22/2023
Job ID
3689/2613/17547 Show more details...
via Clearance Jobs
posted_at: 2 days agoschedule_type: Full-time
Job Details
Job Description...
Computer World Services Corp. (CWS) is expecting new work to begin in November 2022, supporting DISA at the Defense Supply Center Columbus (DSCC) and we seek Network Provisioners to support DISA's provisioning processes. Possesses and applies comprehensive knowledge across key tasks and assignments. Analyzes customer requirements and effects solutions, within standards. Functions as a technical expert across multiple
Job Details
Job Description...
Computer World Services Corp. (CWS) is expecting new work to begin in November 2022, supporting DISA at the Defense Supply Center Columbus (DSCC) and we seek Network Provisioners to support DISA's provisioning processes. Possesses and applies comprehensive knowledge across key tasks and assignments. Analyzes customer requirements and effects solutions, within standards. Functions as a technical expert across multiple project assignments. May supervise others.
Key Tasks and Responsibilities
• Act on behalf of customers to enter their service request details into DISA Storefront (DSF) to initiate a telecommunications request.
• Review all telecommunication requests for completeness and clarity, including funding authorization.
o Verify correct points of contact (POC) for each location the circuit traverses.
• Engage with and assist customer if a service request is incomplete or requirements are unclear.
• Develop service orders within configuration management databases such as MetaSolv (MSS), WWOLS-R, or other tool(s) in both unclassified and classified environments.
• Annotate appropriate status for items identified as Held in Abeyance (HIA) pending additional information or action on the part of another entity.
• Proactively work with external entities and resolve orders in HIA status.
Job Requirements:
Education & Experience
• Associates degree and 2+ years of experience in an Information Technology field is preferred
• Experience with one or more of the following: technical writing, helpdesk, information gathering, and network troubleshooting.
• Proficiency in one or more of the following: DSF, WWOLS-R, MSS, ITSM ticketing software, Smartsheet, circuit path routing / networking is preferred
Certifications
• CompTIA Security +, or Network+ Certification is desired
Security Clearance
• Must have an active Secret clearance
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
• Able to work in a shift work environment
• Travel isn't expected
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Aaron McClellan in Human Resources at
314.952.5138
or
URL blocked - click to apply
Show more details...
Job Description...
Computer World Services Corp. (CWS) is expecting new work to begin in November 2022, supporting DISA at the Defense Supply Center Columbus (DSCC) and we seek Network Provisioners to support DISA's provisioning processes. Possesses and applies comprehensive knowledge across key tasks and assignments. Analyzes customer requirements and effects solutions, within standards. Functions as a technical expert across multiple project assignments. May supervise others.
Key Tasks and Responsibilities
• Act on behalf of customers to enter their service request details into DISA Storefront (DSF) to initiate a telecommunications request.
• Review all telecommunication requests for completeness and clarity, including funding authorization.
o Verify correct points of contact (POC) for each location the circuit traverses.
• Engage with and assist customer if a service request is incomplete or requirements are unclear.
• Develop service orders within configuration management databases such as MetaSolv (MSS), WWOLS-R, or other tool(s) in both unclassified and classified environments.
• Annotate appropriate status for items identified as Held in Abeyance (HIA) pending additional information or action on the part of another entity.
• Proactively work with external entities and resolve orders in HIA status.
Job Requirements:
Education & Experience
• Associates degree and 2+ years of experience in an Information Technology field is preferred
• Experience with one or more of the following: technical writing, helpdesk, information gathering, and network troubleshooting.
• Proficiency in one or more of the following: DSF, WWOLS-R, MSS, ITSM ticketing software, Smartsheet, circuit path routing / networking is preferred
Certifications
• CompTIA Security +, or Network+ Certification is desired
Security Clearance
• Must have an active Secret clearance
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
• Able to work in a shift work environment
• Travel isn't expected
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Aaron McClellan in Human Resources at
314.952.5138
or
URL blocked - click to apply
Show more details...
via Glassdoor
posted_at: 23 hours agoschedule_type: Full-time
Job Description
Computer World Services, Corporation (CWS) is seeking an exceptional candidate to serve as the Project Leader - Application Support (Tier II) for the US Department of Justice (DOJ) Service Desk and information technology (IT) Services for all Civil Division components supported by the Office of Information Technology (OIT). OIT requires support to provide enterprise-level service... desk and incidental information technology services
Job Description
Computer World Services, Corporation (CWS) is seeking an exceptional candidate to serve as the Project Leader - Application Support (Tier II) for the US Department of Justice (DOJ) Service Desk and information technology (IT) Services for all Civil Division components supported by the Office of Information Technology (OIT). OIT requires support to provide enterprise-level service... desk and incidental information technology services in support of OIT’s operational requirements. Services include: Help Desk Support, IT Operations Management and Support, Mobile Support, IT Asset Management, Software Development and Support, IT Security Program Support, IT Incident Response and Reporting, Classified Processing, IT Training Services, Laptop Lending Program Support, Application Services Help Desk, SharePoint Support, Litigation IT Travel Support, Reasonable Accommodation Support, Case Information Management System (CIMS), and Civil Online Relativity Application (CORA) Support, and Copy Center Operations. The Civil Division consists of approximately 2,700 personnel primarily located in the Washington, DC National Capital Region (NCR).
The Project Leader – Application Support (Tier II) for the DOJ CIV Help Desk and IT Support Services is responsible for managing application support operations at Call Center with customer coverage hours M-F 7:30-6:00PM. The Manager will lead a team supporting approximately 600 tickets monthly and demonstrate competency in technical areas with a RelativityOne Review Pro Certification to ensure that service desk resolution addresses customer IT requirements with a foundational and appropriate technical skillset. The Project Leader – Application Support (Tier II) will possess advanced skillsets to assist with resolution of complex application issues.
Key Tasks and Responsibilities
Manage Tier II Application Support service delivery
• Ensure that responses are technically accurate, leverage customer documented guidelines and standard operating procedures (SOPs)
• Ensure team is meeting contract SLA standards
• Track tickets in IT Service Management ticketing system, ensuring properly documented and closed per SLAs
• Escalate tickets to appropriate Tier level for issue resolution when required
• Provide feedback on issues for development of the customers resolution knowledge database
• Manage and monitor problem ticket trends and perform analysis to determine changes in level of support required
• Ensure that services are performed at an acceptable level of quality
• Provide training and/or coordinate training for service personnel
• Participate in daily meetings and provide updates on team performance and progress
• Ensure personnel wear proper attire required for service area supported
• Create, analyze, and provide reports from the Automated Call Distribution (ACD) system and ITSM Tickets System
• Ensure work practices to secure and safeguard all Government provided property and data
• Serve as the single point of contact for Application Services issues.
Tier II Application Support
• Provide all necessary Application Services tasks to support the customer end users.
• Provide application services, assistance and guidance to customer attorneys and staff for the management of small or older cases
• Provide consultation on available technologies and software
• Provide certified support for the Civil Online Relativity Application (CORA).
• Receive and resolve all tickets regarding litigation support requirements, tools and/or OIT hardware
• Assist end users with use of approved tools for example, provide workflow improvement guidance for how the end user is using the tool
• Escalate user requests and issues to external support teams to help address user matters
• Provide hardware support for all Application Services desktops and laptops.
• Document customer requests in ticket tracking system, record the action taken, and follow up on
deferred actions.
• Interact with customer end users and other contractor staff to diagnose and resolve problems and tickets
• Research tool alternatives to assist users based on user or case specific requirements
• Create and maintain technical documentation to support the user community. Technical documentation includes step-by-step tip sheets, supported application manuals, process/workflow capturing and training manuals.
• Assist users in gaining access to all supported litigation support software in accordance with the
Application Services SLA
• Provide support to Civil Online Relativity Application (CORA) users including: creating user accounts, granting access to specific user groups, issue two factor authentication mechanisms, and end user troubleshooting support
Job Requirements:
Education & Experience
• Associate of Arts / or Science (AA or AS) [minimum education]
• 6+ years’ experience in Information Technology environment [minimum experience]
• Experience with installation, configuration, and maintenance of personal computers, mobile devices, printers, and laptops
• Experience and skills with performing basic networking and PC troubleshooting, as well as interaction with various operating systems
Certifications
Task Area Certifications
• RelativityOne Review Pro Certification (R1RPC) [required]
• HDI Customer Service Representative (HDI-CSR), HDI Support Center Analyst (HDI-SCA), -or- Certified Customer Service Professional (CCSP) [required]
• Must pass MD-100 Windows Client Exam upon starting.
Management Role Certifications (preferred)
• Microsoft Certified Professional (MCP) [desired certification or demonstrated competency]
• HDI Support Center Manager (HDI-SCM) -or- HDI Desktop Support Manager (HDI-DSM)
Security Clearance
• Must have an active Secret Tier 3 clearance.
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
• Local travel to customer sites
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Aaron McClellan in Human Resources at
314.952.5138 or URL blocked - click to apply.
Get job alerts by email. Sign up now! Join Our Talent Network!
Job Snapshot
Employee Type
Full-Time
Location
Washington, DC
Job Type
Government, Information Technology, Other
Experience
Not Specified
Date Posted
03/28/2023
Job ID
3877/2740/17200 Show more details...
Computer World Services, Corporation (CWS) is seeking an exceptional candidate to serve as the Project Leader - Application Support (Tier II) for the US Department of Justice (DOJ) Service Desk and information technology (IT) Services for all Civil Division components supported by the Office of Information Technology (OIT). OIT requires support to provide enterprise-level service... desk and incidental information technology services in support of OIT’s operational requirements. Services include: Help Desk Support, IT Operations Management and Support, Mobile Support, IT Asset Management, Software Development and Support, IT Security Program Support, IT Incident Response and Reporting, Classified Processing, IT Training Services, Laptop Lending Program Support, Application Services Help Desk, SharePoint Support, Litigation IT Travel Support, Reasonable Accommodation Support, Case Information Management System (CIMS), and Civil Online Relativity Application (CORA) Support, and Copy Center Operations. The Civil Division consists of approximately 2,700 personnel primarily located in the Washington, DC National Capital Region (NCR).
The Project Leader – Application Support (Tier II) for the DOJ CIV Help Desk and IT Support Services is responsible for managing application support operations at Call Center with customer coverage hours M-F 7:30-6:00PM. The Manager will lead a team supporting approximately 600 tickets monthly and demonstrate competency in technical areas with a RelativityOne Review Pro Certification to ensure that service desk resolution addresses customer IT requirements with a foundational and appropriate technical skillset. The Project Leader – Application Support (Tier II) will possess advanced skillsets to assist with resolution of complex application issues.
Key Tasks and Responsibilities
Manage Tier II Application Support service delivery
• Ensure that responses are technically accurate, leverage customer documented guidelines and standard operating procedures (SOPs)
• Ensure team is meeting contract SLA standards
• Track tickets in IT Service Management ticketing system, ensuring properly documented and closed per SLAs
• Escalate tickets to appropriate Tier level for issue resolution when required
• Provide feedback on issues for development of the customers resolution knowledge database
• Manage and monitor problem ticket trends and perform analysis to determine changes in level of support required
• Ensure that services are performed at an acceptable level of quality
• Provide training and/or coordinate training for service personnel
• Participate in daily meetings and provide updates on team performance and progress
• Ensure personnel wear proper attire required for service area supported
• Create, analyze, and provide reports from the Automated Call Distribution (ACD) system and ITSM Tickets System
• Ensure work practices to secure and safeguard all Government provided property and data
• Serve as the single point of contact for Application Services issues.
Tier II Application Support
• Provide all necessary Application Services tasks to support the customer end users.
• Provide application services, assistance and guidance to customer attorneys and staff for the management of small or older cases
• Provide consultation on available technologies and software
• Provide certified support for the Civil Online Relativity Application (CORA).
• Receive and resolve all tickets regarding litigation support requirements, tools and/or OIT hardware
• Assist end users with use of approved tools for example, provide workflow improvement guidance for how the end user is using the tool
• Escalate user requests and issues to external support teams to help address user matters
• Provide hardware support for all Application Services desktops and laptops.
• Document customer requests in ticket tracking system, record the action taken, and follow up on
deferred actions.
• Interact with customer end users and other contractor staff to diagnose and resolve problems and tickets
• Research tool alternatives to assist users based on user or case specific requirements
• Create and maintain technical documentation to support the user community. Technical documentation includes step-by-step tip sheets, supported application manuals, process/workflow capturing and training manuals.
• Assist users in gaining access to all supported litigation support software in accordance with the
Application Services SLA
• Provide support to Civil Online Relativity Application (CORA) users including: creating user accounts, granting access to specific user groups, issue two factor authentication mechanisms, and end user troubleshooting support
Job Requirements:
Education & Experience
• Associate of Arts / or Science (AA or AS) [minimum education]
• 6+ years’ experience in Information Technology environment [minimum experience]
• Experience with installation, configuration, and maintenance of personal computers, mobile devices, printers, and laptops
• Experience and skills with performing basic networking and PC troubleshooting, as well as interaction with various operating systems
Certifications
Task Area Certifications
• RelativityOne Review Pro Certification (R1RPC) [required]
• HDI Customer Service Representative (HDI-CSR), HDI Support Center Analyst (HDI-SCA), -or- Certified Customer Service Professional (CCSP) [required]
• Must pass MD-100 Windows Client Exam upon starting.
Management Role Certifications (preferred)
• Microsoft Certified Professional (MCP) [desired certification or demonstrated competency]
• HDI Support Center Manager (HDI-SCM) -or- HDI Desktop Support Manager (HDI-DSM)
Security Clearance
• Must have an active Secret Tier 3 clearance.
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
• Local travel to customer sites
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Aaron McClellan in Human Resources at
314.952.5138 or URL blocked - click to apply.
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Job Snapshot
Employee Type
Full-Time
Location
Washington, DC
Job Type
Government, Information Technology, Other
Experience
Not Specified
Date Posted
03/28/2023
Job ID
3877/2740/17200 Show more details...
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