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https://costcobusinessdelivery.com
costcobusinessdelivery
Most recent job postings at costcobusinessdelivery
via LinkedIn
posted_at: 9 days agoschedule_type: Full-time
This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The... company joins with its employees to take an active
This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The... company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others. In 2018, Costco contributed over $39 million to organizations such as United Way and Children's Miracle Network Hospitals.
Costco IT is responsible for the technical future of Costco Wholesale, the second largest retailer in the world with wholesale operations in twelve countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed. As proof, Costco consistently ranks in the top five of Forbes “America’s Best Employers”.
The primary role of the Software Support Analyst is to ensure maximum productivity and minimum downtime to internal customers by providing the highest level of support for issues related to application in home delivery portfolio and processes in Costco Logistics warehouses and Call Centers in the US. To accomplish this goal, the Support Analyst is required to evaluate and address support problems reported by customers, team members and vendors.
If you want to be a part of one of the BEST “to work for” companies in the world, simply apply and let your career be reimagined.
ROLE
• Ensures a high level of responsiveness by evaluating and appropriately responding to support tickets team members.
• Creates and maintains process documentation and contributes to the development of departmental standards.
• Creates solutions to resolve the initial reported problems from team members.
• Evaluates and provides recommendations on permanent software changes to solve issues.
• Tracks and informs team members of the status of their support tickets throughout the process and promptly resolves issues.
• Develops and maintains partnerships with IS Service Desk and other IS teams to ensure quality service and support.
• Meets or exceeds performance metrics related to productivity and quality.
• Creates documentation for the other support teams in order for them to resolve issues.
• Processes small size enhancement requests for development and deployment to production.
• Reports any occurrences of Customer dissatisfaction to the appropriate Management Service resource.
• Adheres to security management practices, as well as promotes established security standards.
• Understands and adheres to the Costco Wholesale Mission Statement and Code of Ethics.
• Provides on-call support coverage to a 24/7 environment with ability to occasionally work evenings, weekends, and holidays to meet the business needs.
REQUIRED
• Experience with supporting applications written in JAVA (1.7 and 1.8) is a must.
• Troubleshooting experience with application software suites.
• Experience with supporting microservices architecture and rest APIs.
• Experience with relational databases such as MYSQL, MSSQL and NOSQL DB like Cassandra.
• Experience with Azure cloud technologies.
• Experience working in Linux environment and experience with shell scripting.
• Ability to understand business processes and work with operations associates to help navigate through an issue to understand root cause.
• Excellent customer service skills and superior telephone etiquette.
• Strong communication skills and able to work effectively with all levels of the business and IS.
• Demonstrated strong organizational qualities in support of resolving issues quickly.
• Responsible, conscientious, and possess a passion for excellence.
• Detail oriented and possess strong problem solving skills, with the ability to analyze a situation for potential future problems.
• Innovative, creative, and extremely responsive with a strong sense of urgency.
• Provide on-call support coverage to a 24/7 environment with ability to occasionally work evenings, weekends, and holidays to meet the business needs.
• Self-motivated and able to work independently, with little supervision.
• Must possess strong problem-solving skills and the ability to remain calm under stress and time pressures.
Recommended
• Experience in JAVA framework such as Spring Boot.
• Experience with Front end technologies like React, NodeJS.
• Apart from any religious or disability considerations, open availability is needed to meet the needs of the business. If hired, you will be required to provide proof of authorization to work in the United States. Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H1-B visas Show more details...
Costco IT is responsible for the technical future of Costco Wholesale, the second largest retailer in the world with wholesale operations in twelve countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed. As proof, Costco consistently ranks in the top five of Forbes “America’s Best Employers”.
The primary role of the Software Support Analyst is to ensure maximum productivity and minimum downtime to internal customers by providing the highest level of support for issues related to application in home delivery portfolio and processes in Costco Logistics warehouses and Call Centers in the US. To accomplish this goal, the Support Analyst is required to evaluate and address support problems reported by customers, team members and vendors.
If you want to be a part of one of the BEST “to work for” companies in the world, simply apply and let your career be reimagined.
ROLE
• Ensures a high level of responsiveness by evaluating and appropriately responding to support tickets team members.
• Creates and maintains process documentation and contributes to the development of departmental standards.
• Creates solutions to resolve the initial reported problems from team members.
• Evaluates and provides recommendations on permanent software changes to solve issues.
• Tracks and informs team members of the status of their support tickets throughout the process and promptly resolves issues.
• Develops and maintains partnerships with IS Service Desk and other IS teams to ensure quality service and support.
• Meets or exceeds performance metrics related to productivity and quality.
• Creates documentation for the other support teams in order for them to resolve issues.
• Processes small size enhancement requests for development and deployment to production.
• Reports any occurrences of Customer dissatisfaction to the appropriate Management Service resource.
• Adheres to security management practices, as well as promotes established security standards.
• Understands and adheres to the Costco Wholesale Mission Statement and Code of Ethics.
• Provides on-call support coverage to a 24/7 environment with ability to occasionally work evenings, weekends, and holidays to meet the business needs.
REQUIRED
• Experience with supporting applications written in JAVA (1.7 and 1.8) is a must.
• Troubleshooting experience with application software suites.
• Experience with supporting microservices architecture and rest APIs.
• Experience with relational databases such as MYSQL, MSSQL and NOSQL DB like Cassandra.
• Experience with Azure cloud technologies.
• Experience working in Linux environment and experience with shell scripting.
• Ability to understand business processes and work with operations associates to help navigate through an issue to understand root cause.
• Excellent customer service skills and superior telephone etiquette.
• Strong communication skills and able to work effectively with all levels of the business and IS.
• Demonstrated strong organizational qualities in support of resolving issues quickly.
• Responsible, conscientious, and possess a passion for excellence.
• Detail oriented and possess strong problem solving skills, with the ability to analyze a situation for potential future problems.
• Innovative, creative, and extremely responsive with a strong sense of urgency.
• Provide on-call support coverage to a 24/7 environment with ability to occasionally work evenings, weekends, and holidays to meet the business needs.
• Self-motivated and able to work independently, with little supervision.
• Must possess strong problem-solving skills and the ability to remain calm under stress and time pressures.
Recommended
• Experience in JAVA framework such as Spring Boot.
• Experience with Front end technologies like React, NodeJS.
• Apart from any religious or disability considerations, open availability is needed to meet the needs of the business. If hired, you will be required to provide proof of authorization to work in the United States. Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H1-B visas Show more details...
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