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Most recent job postings at Cornerstone OnDemand
via Cornerstone OnDemand
posted_at: 19 hours agoschedule_type: Full-time
Location: Remote Job Description Cornerstone OnDemand is seeking a highly analytical Senior Financial Analyst to join our growing company and Finance team. As a Senior Financial Analyst, you will be responsible for providing financial planning and analysis support for our organization to make data-driven decisions. This role will be an essential part of our Finance team and will work closely with the Accounting team and other department budget owners
Location: Remote Job Description Cornerstone OnDemand is seeking a highly analytical Senior Financial Analyst to join our growing company and Finance team. As a Senior Financial Analyst, you will be responsible for providing financial planning and analysis support for our organization to make data-driven decisions. This role will be an essential part of our Finance team and will work closely with the Accounting team and other department budget owners to drive key insights into the business. The ideal candidate will have 3+ years of experience, ideally in a SaaS company, and will possess strong analytical, communication, and leadership skills. In this role you will… + Develop and maintain financial models to support budgeting, forecasting, and decision-making processes + Prepare and present monthly, quarterly, and annual financial reports and analyses to key stakeholders + Collaborate with business partners across the organization to provide decision support through data analysis... financial modeling, and reporting + Drive financial planning and analysis process improvements, including automation and standardization + Partner with the accounting team to ensure accurate and timely financial reporting You’ve got what it takes if you have… + Bachelor's degree in Finance, Accounting, or a related field + 3+ years of experience in financial planning and analysis, SaaS business preferred + Advanced proficiency in Excel and financial modeling + Experience with financial planning and analysis software (e.g. Anaplan, Planful, Adaptive) preferred + Excellent communication and presentation skills + Proven ability to collaborate and build relationships with cross-functional teams + Strong knowledge of accounting principles and financial statements + Detail-oriented with a high level of accuracy, accountability and integrity + Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment + Consideration for privacy and security obligations
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com Show more details...
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com Show more details...
via Adzuna
posted_at: 3 days agoschedule_type: Full-time
Principal Counsel – Strategic Sourcing (US) Location: Preferably Los Angeles but could work remotely anywhere in the mainland US. In this role, you will… + Report to the General Counsel and provide business and legal affairs support for all the company’s strategic sourcing matters. + Partner with the Technology, IT, Marketing, and Strategic Sourcing teams in connection with the negotiation and... drafting of all global procurement contracts.
Principal Counsel – Strategic Sourcing (US) Location: Preferably Los Angeles but could work remotely anywhere in the mainland US. In this role, you will… + Report to the General Counsel and provide business and legal affairs support for all the company’s strategic sourcing matters. + Partner with the Technology, IT, Marketing, and Strategic Sourcing teams in connection with the negotiation and... drafting of all global procurement contracts. + Develop, maintain, and implement forms, processes, procedures, and best practices related to all strategic sourcing activities. You’ve got what it takes if you have… + Degree from a top tier law school and a member in good standing in CA or other jurisdiction in the United States. + Six plus years’ experience in a law firm or corporation negotiating and drafting procurement contracts. + Experience or familiarity with SaaS or other tech businesses strongly preferred. + Strong history of performance in demanding, high-growth environments. + Strong organizational, project management, and execution skills with a collaborative and flexible approach when partnering cross functionally with others. + Willingness/ability to work across time zones (primarily US & EMEA). + Excellent analytical and problem-solving capabilities, sometimes in the face of unknowns. + Excellent negotiation and contract drafting skills. + Ability to manage and prioritize competing priorities in a fast-paced and high-volume environment without sacrificing quality, attention to detail, accuracy or timeliness. + A high energy level and positive demeanor when communicating internally and externally. + Experience working for a portfolio company of a private equity firm a bonus. + Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment. + Consideration for privacy and security obligations.
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com Show more details...
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com Show more details...
via ZipRecruiter
posted_at: 2 days agoschedule_type: Full-time
at Cornerstone onDemand in Boise, Idaho, United States
Job Description
...
The Advanced Technical Support Specialist is part of the Global Customer Support Team, responsible for providing support to clients on the Cornerstone OnDemand (CSOD) Talent Management Suite. Advanced Technical Support Specialists work via telephone and electronic communication with clients to acknowledge, analyze, and resolve complex software questions and issues encountered
at Cornerstone onDemand in Boise, Idaho, United States
Job Description
...
The Advanced Technical Support Specialist is part of the Global Customer Support Team, responsible for providing support to clients on the Cornerstone OnDemand (CSOD) Talent Management Suite. Advanced Technical Support Specialists work via telephone and electronic communication with clients to acknowledge, analyze, and resolve complex software questions and issues encountered in Cornerstone OnDemand's applications. This position requires a talented individual who can passionately and patiently educate clients on how our product is designed to work and excels in comprehensive problem analysis, software support and customer service. Essential Duties and Responsibilities + + Provide world-class multi-channel support to internal and external clients (telephone, email, etc.). + + Troubleshoot problems related to product applications, functions, integration, and configuration. + + Take ownership of complex or time critical support issues to ensure timely resolution and overall customer satisfaction. + + Clearly articulate problem definitions and resolution plans to customers. + + Develop , review, and update internal and customer facing knowledge base articles. + + Provide coaching and education to less senior support specialists. + + Collaborate with Operations , Engineering , and Product to solve system and software defects. + + Increase technical expertise via reading technical documentation, self-driven discovery of the product features and attending training sessions. + + S tay appraised of new product features and functionality . + + Perform after-hours/weekend on call duty periodically. Qualifications & Experience + + Minimum of 3 years of experience in Customer Support, Professional Services or Software . Development required. Prior experience in Customer Support preferred . + + Experience with Learning, Human Capital , or Talent Management systems desired . + + Experience with any of the following: HTML/content development, Web APIs, data feeds, SSO, Fiddler logs, Splunk . + + Basic understanding of Microsoft SQL Server . + + Experience with Content Development is a plus . + + Flexibility, integrity, and creative problem-solving skills are needed. + + Excellent written and verbal communication skills with an ability to speak confidently and articulately. + + Ability to listen effectively and show empathy while working with customers. + + Ability to work independently while prioritizing and addressing multiple issues effectively. + + Fluency in French or Spanish is an asset.
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com
To view full details and how to apply, please login or create a Job Seeker account Show more details...
Job Description
...
The Advanced Technical Support Specialist is part of the Global Customer Support Team, responsible for providing support to clients on the Cornerstone OnDemand (CSOD) Talent Management Suite. Advanced Technical Support Specialists work via telephone and electronic communication with clients to acknowledge, analyze, and resolve complex software questions and issues encountered in Cornerstone OnDemand's applications. This position requires a talented individual who can passionately and patiently educate clients on how our product is designed to work and excels in comprehensive problem analysis, software support and customer service. Essential Duties and Responsibilities + + Provide world-class multi-channel support to internal and external clients (telephone, email, etc.). + + Troubleshoot problems related to product applications, functions, integration, and configuration. + + Take ownership of complex or time critical support issues to ensure timely resolution and overall customer satisfaction. + + Clearly articulate problem definitions and resolution plans to customers. + + Develop , review, and update internal and customer facing knowledge base articles. + + Provide coaching and education to less senior support specialists. + + Collaborate with Operations , Engineering , and Product to solve system and software defects. + + Increase technical expertise via reading technical documentation, self-driven discovery of the product features and attending training sessions. + + S tay appraised of new product features and functionality . + + Perform after-hours/weekend on call duty periodically. Qualifications & Experience + + Minimum of 3 years of experience in Customer Support, Professional Services or Software . Development required. Prior experience in Customer Support preferred . + + Experience with Learning, Human Capital , or Talent Management systems desired . + + Experience with any of the following: HTML/content development, Web APIs, data feeds, SSO, Fiddler logs, Splunk . + + Basic understanding of Microsoft SQL Server . + + Experience with Content Development is a plus . + + Flexibility, integrity, and creative problem-solving skills are needed. + + Excellent written and verbal communication skills with an ability to speak confidently and articulately. + + Ability to listen effectively and show empathy while working with customers. + + Ability to work independently while prioritizing and addressing multiple issues effectively. + + Fluency in French or Spanish is an asset.
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com
To view full details and how to apply, please login or create a Job Seeker account Show more details...
via Salary.com
schedule_type: Full-time
We're looking for a
Associate Director, Strategic Sourcing
...
HYBRID Role - Ideal Candidate would come into the Dublin office 2-3 days a week
Ideal Candidate located: San Jose, Dublin, San Francisco, CA Residents
The Associate Director, Strategic Sourcing will be responsible for development, execution of sourcing strategy and initiatives for assigned CSOD categories, as well as vendor strategy and alignment. The Sr. Sourcing Manager will also develop
We're looking for a
Associate Director, Strategic Sourcing
...
HYBRID Role - Ideal Candidate would come into the Dublin office 2-3 days a week
Ideal Candidate located: San Jose, Dublin, San Francisco, CA Residents
The Associate Director, Strategic Sourcing will be responsible for development, execution of sourcing strategy and initiatives for assigned CSOD categories, as well as vendor strategy and alignment. The Sr. Sourcing Manager will also develop and maintain relationship with both internal stakeholders and external partners. The position reports to the Head of Technology Sourcing.
In this role you will…
• Manages sourcing project workstreams for indirect products and services within Technology categories.
• Develops, manages and implements the customer-approved sourcing plan, associated strategies, goals and objectives for the assigned category.
• Manages and develops relationships with key business partners at senior and bench-level.
• Delivers approved best-in-class sourcing practices.
• Leads multiple simultaneous complex supplier RFx, negotiations, contract formation and management initiatives.
• Works cross-functionally to build strong relationships within the partner organization.
You’ve got what it takes if you have…
• Bachelor's Degree required; Technical BA/BS degrees preferred, MBA a plus.
• 10 years of progressively responsible experience in Sourcing or a related field
• SaaS/Technology industry and Software negotiation experience is required
• Must have a clear vision with a representative track record of Sourcing in an extended enterprise environment; is familiar with indirect spend categories and capable of Sourcing effectively
• Ability to collaboratively and positively influence suppliers, business partners and internal team members
• Proven experience in planning and leading complex negotiations, and experience in structuring and managing supplier contracts.
• Proven track record in strategic plan development and execution, influencing business stakeholders, management of complex projects, and leading collaborative relationships in a cross-functional team environment.
• Ability to operate and execute both independently and effectively in a fast-paced environment with multiple priorities and challenging deadlines.
• Thorough knowledge of the business, markets and regulatory requirements in the information technology industry.
• Experience in a continuous improvement environment with a demonstrated track record of delivering value for business partners and achieving significant year-over-year quality improvement and savings.
• Highly motivated, results-focused and act with a high sense of urgency.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
• Consideration for privacy and security obligations
An extra dose of awesome if you have…
• Refined and mature interpersonal skills, active listener, collaborative and team oriented
• Excellent communication ability, verbal, written and group presentation
• Effective influencing and change management skills
Working Conditions:
• This is a fully remote position; occasional office visits would be needed; Northern California locations preferred
• Working conditions are normal for an office environment in which there is minimal if any exposure to unpleasant and/or hazardous working conditions.
• Must be able to work in a virtual environment in light of COVID-19
• Minimal travel is required
Our Culture:
Our mission is to empower people, businesses and communities. A culture created less by what we do and more by who we are. When people ask what our team is about, we point to our core values: champion customer success, bring our best, achieve together, get stuff done, and innovate every day. We're always on the lookout for new, curious and capable people who can help us achieve our goal and we are seeking diversity in the people who join our team. We want to make sure that our company reflects the demographic of our customers, clients, and the communities in which we operate. So if you want to work for a friendly, global, inclusive and innovative company, we'd love to meet you!
What We Do:
Cornerstone is a
premier people development company. We believe people can achieve anything when
they have the right development and growth opportunities. We offer
organizations the technology, content, expertise and specialized focus to help
them realize the potential of their people. Featuring comprehensive recruiting,
personalized learning, modern training content, development-driven performance
management and holistic employee data management and insights, Cornerstone’s
people development solutions are successfully used by more than 90 million people in 180 countries and in nearly 50 languages.
Cornerstone takes special care to ensure the security and privacy of the data of its users.
Check us out on Linkedin, Comparably, Glassdoor, and Facebook!
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com.
#LI-DT1
#LI-Hybrid Show more details...
Associate Director, Strategic Sourcing
...
HYBRID Role - Ideal Candidate would come into the Dublin office 2-3 days a week
Ideal Candidate located: San Jose, Dublin, San Francisco, CA Residents
The Associate Director, Strategic Sourcing will be responsible for development, execution of sourcing strategy and initiatives for assigned CSOD categories, as well as vendor strategy and alignment. The Sr. Sourcing Manager will also develop and maintain relationship with both internal stakeholders and external partners. The position reports to the Head of Technology Sourcing.
In this role you will…
• Manages sourcing project workstreams for indirect products and services within Technology categories.
• Develops, manages and implements the customer-approved sourcing plan, associated strategies, goals and objectives for the assigned category.
• Manages and develops relationships with key business partners at senior and bench-level.
• Delivers approved best-in-class sourcing practices.
• Leads multiple simultaneous complex supplier RFx, negotiations, contract formation and management initiatives.
• Works cross-functionally to build strong relationships within the partner organization.
You’ve got what it takes if you have…
• Bachelor's Degree required; Technical BA/BS degrees preferred, MBA a plus.
• 10 years of progressively responsible experience in Sourcing or a related field
• SaaS/Technology industry and Software negotiation experience is required
• Must have a clear vision with a representative track record of Sourcing in an extended enterprise environment; is familiar with indirect spend categories and capable of Sourcing effectively
• Ability to collaboratively and positively influence suppliers, business partners and internal team members
• Proven experience in planning and leading complex negotiations, and experience in structuring and managing supplier contracts.
• Proven track record in strategic plan development and execution, influencing business stakeholders, management of complex projects, and leading collaborative relationships in a cross-functional team environment.
• Ability to operate and execute both independently and effectively in a fast-paced environment with multiple priorities and challenging deadlines.
• Thorough knowledge of the business, markets and regulatory requirements in the information technology industry.
• Experience in a continuous improvement environment with a demonstrated track record of delivering value for business partners and achieving significant year-over-year quality improvement and savings.
• Highly motivated, results-focused and act with a high sense of urgency.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
• Consideration for privacy and security obligations
An extra dose of awesome if you have…
• Refined and mature interpersonal skills, active listener, collaborative and team oriented
• Excellent communication ability, verbal, written and group presentation
• Effective influencing and change management skills
Working Conditions:
• This is a fully remote position; occasional office visits would be needed; Northern California locations preferred
• Working conditions are normal for an office environment in which there is minimal if any exposure to unpleasant and/or hazardous working conditions.
• Must be able to work in a virtual environment in light of COVID-19
• Minimal travel is required
Our Culture:
Our mission is to empower people, businesses and communities. A culture created less by what we do and more by who we are. When people ask what our team is about, we point to our core values: champion customer success, bring our best, achieve together, get stuff done, and innovate every day. We're always on the lookout for new, curious and capable people who can help us achieve our goal and we are seeking diversity in the people who join our team. We want to make sure that our company reflects the demographic of our customers, clients, and the communities in which we operate. So if you want to work for a friendly, global, inclusive and innovative company, we'd love to meet you!
What We Do:
Cornerstone is a
premier people development company. We believe people can achieve anything when
they have the right development and growth opportunities. We offer
organizations the technology, content, expertise and specialized focus to help
them realize the potential of their people. Featuring comprehensive recruiting,
personalized learning, modern training content, development-driven performance
management and holistic employee data management and insights, Cornerstone’s
people development solutions are successfully used by more than 90 million people in 180 countries and in nearly 50 languages.
Cornerstone takes special care to ensure the security and privacy of the data of its users.
Check us out on Linkedin, Comparably, Glassdoor, and Facebook!
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com.
#LI-DT1
#LI-Hybrid Show more details...
via Adzuna
posted_at: 8 days agoschedule_type: Full-time
With Product at the center, and CSOD's emergence to a Product-led growth company, the role of Product Pricing & Monetization leader becomes pivotal to the overall company strategy and financials. This position will play a critical role in partnership with the Chief Product officer (CPO) and the Head of Product Strategy and Operations. We are looking for a highly analytical and strategic business leader to own our global product pricing and packaging
With Product at the center, and CSOD's emergence to a Product-led growth company, the role of Product Pricing & Monetization leader becomes pivotal to the overall company strategy and financials. This position will play a critical role in partnership with the Chief Product officer (CPO) and the Head of Product Strategy and Operations. We are looking for a highly analytical and strategic business leader to own our global product pricing and packaging strategy. In summary the Sr. Director of Product Pricing and Monetization will develop and implement the pricing and packaging strategy for Cornerstone's growing portfolio of products (across core and many acquisitions.) We are searching for a leader who brings extensive experience crafting monetization strategy and leading strategic pricing initiatives in the technology industry. The role will formally report into the Head of Product Strategy, Operations and GTM. Overview You will build our Monetization & Pricing Strategy practice and... cadences; lead all strategic product pricing initiatives across Cornerstone's suite of offerings across many brands. The successful candidate will be comfortable immersing themselves in data to ensure that customer needs, financial objectives and product strategies are aligned to our monetization approach. You are persuasive with data and storytelling, and are able to partner extensively with Product leaders, marketing leaders, and Sales leaders, Finance. You manage a small team, and develop them into high-performing, empathetic leaders. This is an opportunity to partner with our leadership team to deliver customer-friendly, innovative pricing solutions to market. Pricing and packaging are integral levers to accelerate our growth. It is a critical part of our customer experience. In partnership with the extended leadership team, PM leaders, Finance, Sales, Product marketing you will be responsible for... + Provide key thought leadership in advising on optimal, customer-friendly business monetization and product packaging strategies + Develop and deliver deep analytical insights and actionable recommendations through customer segmentation, price discovery, testing & experimentation, and ROI analyses + Provide leadership and advisory services to PMs, PMMs, Sales leaders - in very close partnership with Finance - on product packaging, bundling and SKU management + In partnership with market intelligence and product marketing teams, provide core analytics and cross functional leadership regarding new product / market strategies Success in role will mean... + Value creation for our customers and partners across our product suite (win-win) + Pricing and monetization strategies as levers to product-led growth + Well articulated and intentional methodologies to segment the market to best understand value delivery and value capture + Pricing and packaging strategies for new products and new markets + Ability to quantify "lifts" and assists of key initiatives to product growth + Measure and manage the evolving monetization and pricing strategy throughout the lifetime of the product + Adapt to changes in market dynamics You've got what it takes if you have... + Deeply analytics thought leader with experience in SaaS Pricing and monetization + A combination of large company (scale) and start up (agility/scrappiness) experience + Experience withing directly with finance, sales, product, engineering, design teams and product marketing + Extremely strong financial acumen, understanding of OKR/KPI drivers + Comfort and desire to work with cross functional teams and influence without authority + Incredible coach to other peer-level product leads + Prior M&A experience; product rationalization experience Attributes + Strong execution and operational skills + Influence without authority + Conviction to stand by unpopular decisions (e.g., end of life products with objectivity) + Balance qualitative and quantitative signals + Exceptional communication - executive presence, experience presenting
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com Show more details...
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com Show more details...
via Tarta.ai
posted_at: 5 days agoschedule_type: Full-time
TheCustomer Advocateat Cornerstone will be responsible for driving a customer-centric culture within the organization, ensuring that employees are trained in customer experience best practices and principles. This person will manage a feedback-loop program to collect and analyze customer feedback along our customer journey. They will use this information to identify areas for improvement and to create customer insights reports for specific teams.
TheCustomer Advocateat Cornerstone will be responsible for driving a customer-centric culture within the organization, ensuring that employees are trained in customer experience best practices and principles. This person will manage a feedback-loop program to collect and analyze customer feedback along our customer journey. They will use this information to identify areas for improvement and to create customer insights reports for specific teams. This role will be responsible for communicating program initiatives and updates to relevant stakeholders within the organization This position reports to the Director, Customer Insights. In this role, you will + Lead the development and implementation of a customer experience training program for all employees + Manage Voice of Customer and feedback loop programs to collect, analyze, and address customer feedback + Create customer insight reports for product and service teams, identifying trends and areas for improvement + Lead a team of... Customer Experience Specialists to work cross-functionally to ensure that customer feedback is being addressed and that customer experience is consistently excellent + Collaborate with the marketing team to identify customer segments and refine messaging and campaigns + Monitor industry trends and best practices in customer experience, make recommendations for improvement + Assist in the development of customer journey maps, quantitative and qualitative projects, and the measurement of customer experience metrics + Communicate customer experience program initiatives and updates to relevant stakeholders across the organization + Cross-collaborate with the organization to set standards and expectations for customer-facing interactions and play a key role in governance and culture You have what it takes if you have + A degree in a related field such as business, marketing, data science, or relevant customer insights experience + 3+ years of experience in customer experience, customer insights, market research, or a related field + 3+ years of experience analyzing complex datasets, distilling insights, and presenting findings + 3+ years of experience leading and training teams + Excellent written and verbal communication and presentation skills + Strong problem-solving and analytical skills + Familiarity with customer journey mapping and customer experience metrics preferred + Experience implementing customer experience culture, governance, and accountability preferred + Exceptional ability to prioritize tasks and manage time Extra Dose of awesome + Professional certification (such as Certified Client Experience Professional) would demonstrate core competencies required for this role + Experience with customer experience tools (Qualtrics, Medallia, etc.) and customer insights reporting
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com Show more details...
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com Show more details...
via LinkedIn
posted_at: 2 days agoschedule_type: Full-timework_from_home: 1
We're looking for a Order Validation Specialist
Opportunity and Order Validation Analyst – Remote/Home Office – PST Time zone...
The Opportunity and Order Validation Analyst plays a critical role in ensuring that contracts are meeting company policies before they are fully executed, and the opportunities correctly reflect the intent of the deals. This role will be working on tasks received through ServiceNow, including but not limited to reviewing
We're looking for a Order Validation Specialist
Opportunity and Order Validation Analyst – Remote/Home Office – PST Time zone...
The Opportunity and Order Validation Analyst plays a critical role in ensuring that contracts are meeting company policies before they are fully executed, and the opportunities correctly reflect the intent of the deals. This role will be working on tasks received through ServiceNow, including but not limited to reviewing DocuSign routed order forms, reviewing opportunities prior to move to Closed-Won, reconciling NetSuite and SFDC ARR, and other month-end closing activities to ensure accuracy of data.
In this role, you will
• Pick up tickets in ServiceNow to validate contracts and order forms routed through DocuSign based on a checklist.
• Liaise with Legal, Deal Desk, Billings and/or Sales to resolve any issues identified in the booking of deals
• Ensure that each closed-won opportunity is linked to a renewal opportunity
• Perform validation of baseline of renewal opportunities, and incremental are correct
• Review upsell opportunities and ensure that ARR is correct
• Perform month end close processes in partnership with Finance to reconcile ARR SFDC data against Finance/NetSuite
• Answer any questions related to Opportunity baseline
• Build data quality checks on Opportunities/Quotes/Orders to ensure fields are correctly populated
• Perform additional tasks that may be identified while in the role that will improve Opportunity/Order/Baseline accuracy
You have what it takes if you have…
• Bachelor’s degree in Accounting, Finance, Business Administration or equivalent in relevant experience
• 3+ years of experience in Salesforce and NetSuite
• 3+ years of experience working in order management and/or ARR/baseline related function
• At least 5 years of combined experience in Sales Operations, Revenue Reporting at a SaaS company
• Ability to communicate verbally and written, can read French and/or German a plus
• Ability to prioritize workload and manage a high volume of orders at quarter and month-end close
• Extreme attention to detail
• Thrive in a team environment
• Demonstrate initiative and Ability to work independently
Our Culture
Our mission is to empower people, businesses and communities. A culture created less by what we do and more by who we are. When people ask what our team is about, we point to our core values: champion customer success, bring our best, achieve together, get stuff done, and innovate every day. We're always on the lookout for new, curious and capable people who can help us achieve our goal and we are seeking diversity in the people who join our team. We want to make sure that our company reflects the demographic of our customers, clients, and the communities in which we operate. So if you want to work for a friendly, global, inclusive and innovative company, we'd love to meet you!
What We Do
Cornerstone is a premier people development company. We believe people can achieve anything when they have the right development and growth opportunities. We offer organizations the technology, content, expertise and specialized focus to help them realize the potential of their people. Featuring comprehensive recruiting, personalized learning, modern training content, development-driven performance management and holistic employee data management and insights, Cornerstone’s people development solutions are successfully used by more than 100 million+ people in 180+ countries and in nearly 50 languages.
Cornerstone takes special care to ensure the security and privacy of the data of its users.
Check us out on Linkedin , Comparably , Glassdoor , and Facebook !
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com Show more details...
Opportunity and Order Validation Analyst – Remote/Home Office – PST Time zone...
The Opportunity and Order Validation Analyst plays a critical role in ensuring that contracts are meeting company policies before they are fully executed, and the opportunities correctly reflect the intent of the deals. This role will be working on tasks received through ServiceNow, including but not limited to reviewing DocuSign routed order forms, reviewing opportunities prior to move to Closed-Won, reconciling NetSuite and SFDC ARR, and other month-end closing activities to ensure accuracy of data.
In this role, you will
• Pick up tickets in ServiceNow to validate contracts and order forms routed through DocuSign based on a checklist.
• Liaise with Legal, Deal Desk, Billings and/or Sales to resolve any issues identified in the booking of deals
• Ensure that each closed-won opportunity is linked to a renewal opportunity
• Perform validation of baseline of renewal opportunities, and incremental are correct
• Review upsell opportunities and ensure that ARR is correct
• Perform month end close processes in partnership with Finance to reconcile ARR SFDC data against Finance/NetSuite
• Answer any questions related to Opportunity baseline
• Build data quality checks on Opportunities/Quotes/Orders to ensure fields are correctly populated
• Perform additional tasks that may be identified while in the role that will improve Opportunity/Order/Baseline accuracy
You have what it takes if you have…
• Bachelor’s degree in Accounting, Finance, Business Administration or equivalent in relevant experience
• 3+ years of experience in Salesforce and NetSuite
• 3+ years of experience working in order management and/or ARR/baseline related function
• At least 5 years of combined experience in Sales Operations, Revenue Reporting at a SaaS company
• Ability to communicate verbally and written, can read French and/or German a plus
• Ability to prioritize workload and manage a high volume of orders at quarter and month-end close
• Extreme attention to detail
• Thrive in a team environment
• Demonstrate initiative and Ability to work independently
Our Culture
Our mission is to empower people, businesses and communities. A culture created less by what we do and more by who we are. When people ask what our team is about, we point to our core values: champion customer success, bring our best, achieve together, get stuff done, and innovate every day. We're always on the lookout for new, curious and capable people who can help us achieve our goal and we are seeking diversity in the people who join our team. We want to make sure that our company reflects the demographic of our customers, clients, and the communities in which we operate. So if you want to work for a friendly, global, inclusive and innovative company, we'd love to meet you!
What We Do
Cornerstone is a premier people development company. We believe people can achieve anything when they have the right development and growth opportunities. We offer organizations the technology, content, expertise and specialized focus to help them realize the potential of their people. Featuring comprehensive recruiting, personalized learning, modern training content, development-driven performance management and holistic employee data management and insights, Cornerstone’s people development solutions are successfully used by more than 100 million+ people in 180+ countries and in nearly 50 languages.
Cornerstone takes special care to ensure the security and privacy of the data of its users.
Check us out on Linkedin , Comparably , Glassdoor , and Facebook !
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com Show more details...
via LinkedIn
posted_at: 2 days agoschedule_type: Full-timework_from_home: 1
We're looking for a Senior Financial Analyst
This role is Remote...
Location: Remote
Job Description
Cornerstone OnDemand is seeking a highly analytical Senior Financial Analyst to join our growing company and Finance team. As a Senior Financial Analyst, you will be responsible for providing financial planning and analysis support for our organization to make data-driven decisions. This role will be an essential part of our Finance team and will
We're looking for a Senior Financial Analyst
This role is Remote...
Location: Remote
Job Description
Cornerstone OnDemand is seeking a highly analytical Senior Financial Analyst to join our growing company and Finance team. As a Senior Financial Analyst, you will be responsible for providing financial planning and analysis support for our organization to make data-driven decisions. This role will be an essential part of our Finance team and will work closely with the Accounting team and other department budget owners to drive key insights into the business. The ideal candidate will have 3+ years of experience, ideally in a SaaS company, and will possess strong analytical, communication, and leadership skills.
In this role you will…
• Develop and maintain financial models to support budgeting, forecasting, and decision-making processes
• Prepare and present monthly, quarterly, and annual financial reports and analyses to key stakeholders
• Collaborate with business partners across the organization to provide decision support through data analysis, financial modeling, and reporting
• Drive financial planning and analysis process improvements, including automation and standardization
• Partner with the accounting team to ensure accurate and timely financial reporting
You’ve Got What It Takes If You Have…
• Bachelor's degree in Finance, Accounting, or a related field
• 3+ years of experience in financial planning and analysis, SaaS business preferred
• Advanced proficiency in Excel and financial modeling
• Experience with financial planning and analysis software (e.g. Anaplan, Planful, Adaptive) preferred
• Excellent communication and presentation skills
• Proven ability to collaborate and build relationships with cross-functional teams
• Strong knowledge of accounting principles and financial statements
• Detail-oriented with a high level of accuracy, accountability and integrity
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
• Consideration for privacy and security obligations
Our Culture
Our mission is to empower people, businesses and communities. A culture created less by what we do and more by who we are. When people ask what our team is about, we point to our core values: champion customer success, bring our best, achieve together, get stuff done, and innovate every day. We're always on the lookout for new, curious and capable people who can help us achieve our goal and we are seeking diversity in the people who join our team. We want to make sure that our company reflects the demographic of our customers, clients, and the communities in which we operate. So if you want to work for a friendly, global, inclusive and innovative company, we'd love to meet you!
What We Do
Cornerstone is a premier people development company. We believe people can achieve anything when they have the right development and growth opportunities. We offer organizations the technology, content, expertise and specialized focus to help them realize the potential of their people. Featuring comprehensive recruiting, personalized learning, modern training content, development-driven performance management and holistic employee data management and insights, Cornerstone’s people development solutions are successfully used by more than 100 million+ people in 180+ countries and in nearly 50 languages.
Cornerstone takes special care to ensure the security and privacy of the data of its users.
Check us out on Linkedin , Comparably , Glassdoor , and Facebook !
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com Show more details...
This role is Remote...
Location: Remote
Job Description
Cornerstone OnDemand is seeking a highly analytical Senior Financial Analyst to join our growing company and Finance team. As a Senior Financial Analyst, you will be responsible for providing financial planning and analysis support for our organization to make data-driven decisions. This role will be an essential part of our Finance team and will work closely with the Accounting team and other department budget owners to drive key insights into the business. The ideal candidate will have 3+ years of experience, ideally in a SaaS company, and will possess strong analytical, communication, and leadership skills.
In this role you will…
• Develop and maintain financial models to support budgeting, forecasting, and decision-making processes
• Prepare and present monthly, quarterly, and annual financial reports and analyses to key stakeholders
• Collaborate with business partners across the organization to provide decision support through data analysis, financial modeling, and reporting
• Drive financial planning and analysis process improvements, including automation and standardization
• Partner with the accounting team to ensure accurate and timely financial reporting
You’ve Got What It Takes If You Have…
• Bachelor's degree in Finance, Accounting, or a related field
• 3+ years of experience in financial planning and analysis, SaaS business preferred
• Advanced proficiency in Excel and financial modeling
• Experience with financial planning and analysis software (e.g. Anaplan, Planful, Adaptive) preferred
• Excellent communication and presentation skills
• Proven ability to collaborate and build relationships with cross-functional teams
• Strong knowledge of accounting principles and financial statements
• Detail-oriented with a high level of accuracy, accountability and integrity
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
• Consideration for privacy and security obligations
Our Culture
Our mission is to empower people, businesses and communities. A culture created less by what we do and more by who we are. When people ask what our team is about, we point to our core values: champion customer success, bring our best, achieve together, get stuff done, and innovate every day. We're always on the lookout for new, curious and capable people who can help us achieve our goal and we are seeking diversity in the people who join our team. We want to make sure that our company reflects the demographic of our customers, clients, and the communities in which we operate. So if you want to work for a friendly, global, inclusive and innovative company, we'd love to meet you!
What We Do
Cornerstone is a premier people development company. We believe people can achieve anything when they have the right development and growth opportunities. We offer organizations the technology, content, expertise and specialized focus to help them realize the potential of their people. Featuring comprehensive recruiting, personalized learning, modern training content, development-driven performance management and holistic employee data management and insights, Cornerstone’s people development solutions are successfully used by more than 100 million+ people in 180+ countries and in nearly 50 languages.
Cornerstone takes special care to ensure the security and privacy of the data of its users.
Check us out on Linkedin , Comparably , Glassdoor , and Facebook !
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com Show more details...
via ZipRecruiter
posted_at: 1 month agoschedule_type: Full-time
We're looking for a Associate Director, Global Renewals Outcomes
This role is Remote...
The Associate Director, Global Renewal Outcomes will be responsible for spearheading the operational process of retention at Cornerstone OnDemand. It will directly drive one of the business' top KPIs - Customer Retention. The mission of the role is to manage and drive scalable, repeatable processes that lead to best-in-class monthly and annual retention rates.
We're looking for a Associate Director, Global Renewals Outcomes
This role is Remote...
The Associate Director, Global Renewal Outcomes will be responsible for spearheading the operational process of retention at Cornerstone OnDemand. It will directly drive one of the business' top KPIs - Customer Retention. The mission of the role is to manage and drive scalable, repeatable processes that lead to best-in-class monthly and annual retention rates. Key responsibilities include aggregating data to provide actionable insights to optimize the renewal process, including customer data, cohort analysis, customer engagement, communications, tracking, and reporting of results. A combination of strategic insights, cross-functional collaboration, and customer retention operational skills will be critical to this role. This role will report to the Vice President, Global Customer Centricity | Customer Success and work closely with cross-functional teams including sales, product, marketing, and data teams as well as senior leaders across the business and global customers.
In this role you will...
• Relevant experience in churn mitigation, customer success, and/or customer operations in a subscription-based business; bonus experience with Learning, Talent, HRIT, HRMS
• Experience managing a customer-facing team that optimizes process and outreach to make a meaningful impact on revenue metrics
• Ability to forecast and predict retention by analyzing historical, behavioral, and engagement trends
• Strong collaboration skills in a fast-paced environment driving customer engagement to optimize NPS, CSAT, CES, and retention
• Experience exerting influence with functional partners to drive toward cross-functional goals and outcomes
• Analytical and creative problem solver with the ability to focus on short & long terms goals
• Highly organized, able to manage multiple ongoing processes, and strong attention to detail
• Proactive self-starter comfortable working in a fast-paced environment
• Ability to communicate, present, and influence at all levels, including executive and C-level
• Passion for the Company's mission, positioning, and brand - to empower teams in business and spark change from the top
• Responsible for achieving our goal retention rates on a monthly and quarterly basis
• Lead & manage a team that employs creative strategies for churn mitigation, improves retention rates, and build a strategy that wins back canceled & former customers
• Project manage the monthly renewals process across all global markets - ensuring each cohort has a defined goal, forecast, and strategy for retention
• Leverage data to ensure accurate projections of retention rates and apply a data-driven approach to increasing the metric
• Cross-functionally collaborate across teams to influence and enact change
You have what it takes if you have...
• 7+ years demonstrated success in Renewal Management and/or Account Management and/or Sales/Customer Success -- ideally within SaaS offerings with a preference Learning, Talent, and HR experience but not required
• Experience managing customer retention and adoption of a SaaS product for global complex/strategic accounts/territories
• Advanced proficiency with contract renewal processes
• Experience building relationships with peers and partners
• Excellent customer success management skills; including sales, account management, consulting, professional services, and support
• Strong customer data management skills including sales, account management, and customer success metrics
• Personal initiative to identify areas of process improvement and efficiency
• Must be a self-starter with the ability to work independently and in a team environment
• Strong level of urgency, organization, and prioritization skills
• Strong process management, financial acumen, analytical, and contractual development skills
• Ability to react and adapt to potential rapid shifts in priorities
• Advanced global team management and leadership skills that promote high employee engagement
• Exceptional verbal and written communication skills
• Strong work ethic, collaboration, and quota achievement
Our Culture:
Our mission is to empower people, businesses and communities. A culture created less by what we do and more by who we are. When people ask what our team is about, we point to our core values: champion customer success, bring our best, achieve together, get stuff done, and innovate every day. We're always on the lookout for new, curious and capable people who can help us achieve our goal and we are seeking diversity in the people who join our team. We want to make sure that our company reflects the demographic of our customers, clients, and the communities in which we operate. So if you want to work for a friendly, global, inclusive and innovative company, we'd love to meet you!
What We Do:
Cornerstone is apremier people development company. We believe people can achieve anything whenthey have the right development and growth opportunities. We offerorganizations the technology, content, expertise and specialized focus to helpthem realize the potential of their people. Featuring comprehensive recruiting,personalized learning, modern training content, development-driven performancemanagement and holistic employee data management and insights, Cornerstone'speople development solutions are successfully used by more than 100 million+ people in 180+ countries and in nearly 50 languages.
Cornerstone takes special care to ensure the security and privacy of the data of its users.
Check us out on Linkedin, Comparably, Glassdoor, and Facebook!
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com.
#LI-KS1 Show more details...
This role is Remote...
The Associate Director, Global Renewal Outcomes will be responsible for spearheading the operational process of retention at Cornerstone OnDemand. It will directly drive one of the business' top KPIs - Customer Retention. The mission of the role is to manage and drive scalable, repeatable processes that lead to best-in-class monthly and annual retention rates. Key responsibilities include aggregating data to provide actionable insights to optimize the renewal process, including customer data, cohort analysis, customer engagement, communications, tracking, and reporting of results. A combination of strategic insights, cross-functional collaboration, and customer retention operational skills will be critical to this role. This role will report to the Vice President, Global Customer Centricity | Customer Success and work closely with cross-functional teams including sales, product, marketing, and data teams as well as senior leaders across the business and global customers.
In this role you will...
• Relevant experience in churn mitigation, customer success, and/or customer operations in a subscription-based business; bonus experience with Learning, Talent, HRIT, HRMS
• Experience managing a customer-facing team that optimizes process and outreach to make a meaningful impact on revenue metrics
• Ability to forecast and predict retention by analyzing historical, behavioral, and engagement trends
• Strong collaboration skills in a fast-paced environment driving customer engagement to optimize NPS, CSAT, CES, and retention
• Experience exerting influence with functional partners to drive toward cross-functional goals and outcomes
• Analytical and creative problem solver with the ability to focus on short & long terms goals
• Highly organized, able to manage multiple ongoing processes, and strong attention to detail
• Proactive self-starter comfortable working in a fast-paced environment
• Ability to communicate, present, and influence at all levels, including executive and C-level
• Passion for the Company's mission, positioning, and brand - to empower teams in business and spark change from the top
• Responsible for achieving our goal retention rates on a monthly and quarterly basis
• Lead & manage a team that employs creative strategies for churn mitigation, improves retention rates, and build a strategy that wins back canceled & former customers
• Project manage the monthly renewals process across all global markets - ensuring each cohort has a defined goal, forecast, and strategy for retention
• Leverage data to ensure accurate projections of retention rates and apply a data-driven approach to increasing the metric
• Cross-functionally collaborate across teams to influence and enact change
You have what it takes if you have...
• 7+ years demonstrated success in Renewal Management and/or Account Management and/or Sales/Customer Success -- ideally within SaaS offerings with a preference Learning, Talent, and HR experience but not required
• Experience managing customer retention and adoption of a SaaS product for global complex/strategic accounts/territories
• Advanced proficiency with contract renewal processes
• Experience building relationships with peers and partners
• Excellent customer success management skills; including sales, account management, consulting, professional services, and support
• Strong customer data management skills including sales, account management, and customer success metrics
• Personal initiative to identify areas of process improvement and efficiency
• Must be a self-starter with the ability to work independently and in a team environment
• Strong level of urgency, organization, and prioritization skills
• Strong process management, financial acumen, analytical, and contractual development skills
• Ability to react and adapt to potential rapid shifts in priorities
• Advanced global team management and leadership skills that promote high employee engagement
• Exceptional verbal and written communication skills
• Strong work ethic, collaboration, and quota achievement
Our Culture:
Our mission is to empower people, businesses and communities. A culture created less by what we do and more by who we are. When people ask what our team is about, we point to our core values: champion customer success, bring our best, achieve together, get stuff done, and innovate every day. We're always on the lookout for new, curious and capable people who can help us achieve our goal and we are seeking diversity in the people who join our team. We want to make sure that our company reflects the demographic of our customers, clients, and the communities in which we operate. So if you want to work for a friendly, global, inclusive and innovative company, we'd love to meet you!
What We Do:
Cornerstone is apremier people development company. We believe people can achieve anything whenthey have the right development and growth opportunities. We offerorganizations the technology, content, expertise and specialized focus to helpthem realize the potential of their people. Featuring comprehensive recruiting,personalized learning, modern training content, development-driven performancemanagement and holistic employee data management and insights, Cornerstone'speople development solutions are successfully used by more than 100 million+ people in 180+ countries and in nearly 50 languages.
Cornerstone takes special care to ensure the security and privacy of the data of its users.
Check us out on Linkedin, Comparably, Glassdoor, and Facebook!
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com.
#LI-KS1 Show more details...
via Adzuna
posted_at: 5 days agoschedule_type: Full-time
What We Offer: + Fully remote role + People first culture of inclusivity + Competitive medical coverage + Collaborative and supportive team environment + Robust onboarding program + Unlimited PTO, parental leave, and a baby bonding policy to maintain work-life balance The Role The Customer Success Manager is responsible for a portfolio of strategic accounts and leverages product expertise and a... practitioner's lens to align account strategy with
What We Offer: + Fully remote role + People first culture of inclusivity + Competitive medical coverage + Collaborative and supportive team environment + Robust onboarding program + Unlimited PTO, parental leave, and a baby bonding policy to maintain work-life balance The Role The Customer Success Manager is responsible for a portfolio of strategic accounts and leverages product expertise and a... practitioner's lens to align account strategy with business outcomes. The CSM builds relationships with clients and plays an essential role in developing and managing ongoing partnerships in order to maintain a high level of client satisfaction and loyalty. By maintaining a proactive focus on product optimization, adoption and engagement, the CSM drives outcomes leading to renewals, expansion and advocacy. As the trusted partner for the customer on use-case, product functionality and talent management best practices, the CSM collaborates with Sales to set outcomes and measurable objectives with the customer and ensures the customer is on track to see maximum value from the Cornerstone solution. Engaging across the customer's organization and internally within Cornerstone, the CSM "quarterbacks" experiences by various cross-functional teams on behalf of the customer and proactively identifies opportunities and risks and presents recommendations and solutions. In this role you will: + Manage a portfolio of customers and conduct regular customer meetings to drive high satisfaction and value realization with the Cornerstone solution. + Collaborate with Account Managers to set outcomes and measurable objectives with the customer. + Develop a consultative relationship with each customer and work across business and functional units to gain customer insight and build effective partnerships. + Partner with customers to understand their current and future business goals and challenges and translate that into people, product and process strategies. + Empower customers to connect their goals and challenges with solutions in the Cornerstone platform while increasing adoption and utilization. + Work across the customer's business organization to communicate the value of these solutions to their team and executives. + Advocate on behalf of customers by engaging with Cornerstone's product and technical teams to translate customer feedback into product requirements. + Collaborate and work cross-functionally, engaging the appropriate consultants and technical resources as necessary. + Provide industry insights, guidance and recommendations to drive customer strategic outcomes. + Meet assigned targets for expansion, renewals and strategic objectives in assigned accounts. + Pass initial certification exams and maintain expert level knowledge of Cornerstone product offerings and configuration options by staying current with releases. + ... and being the rockstar you are, you will be willing to take on additional responsibilities as needed. You've got what it takes if you... + Have a B.A./B.S. degree or equivalent professional experience in Human Resources, Organizational Development or another applicable field. + Have a minimum of three years of experience using the Cornerstone application or comparable product with a demonstrated high level of skill. + Are highly detail-oriented and able to manage multiple projects simultaneously. + Are organized and methodical with excellent follow-up to meet customer expectations and deadlines. + Have excellent communication, presentation, consulting and analytical skills. + Have a passion for customer success. + Enjoy working in a fast-paced, dynamic organization. + Are able to adapt to changes in roles and responsibilities. + Are able to travel up to 15-30%. Extra dose of awesome if you have... + SPHR, SHRM-CP, SHRM-SCP, CCP, CPLP designation + MBA or another graduate degree
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com Show more details...
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com Show more details...
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