Most recent job postings at currys
via The Downtown Exchange schedule_type: Full-time
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Curry’s Juice Bar,

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DRINK MENU ($8.50 = 12oz or $11.50 = 16oz)

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[eltd_icon_list_item icon_pack="font_elegant" fe_icon="icon_star" dripicon="dripicon-calendar" icon_color="#ff2d00" title="SEA MOSS JUICE - sea moss, kale, spinach, celery, cucumber, lime, pineapple, turmeric, and ginger. HEALTH BENEFITS: boost immune system, slows aging process, high in iron, anti-diabetic properties, prevents heart disease." icon_size="16" icon_right_margin="12" title_size="14" title_padding="18px" item_margin="12px"]

[eltd_icon_list_item icon_pack="font_elegant" fe_icon="icon_star" dripicon="dripicon-calendar" icon_color="#ff2d00" title="UP BEAT - beat root, celery, carrot, cucumber, turmeric, ginger, strawberry, orange, lemon, and apple. HEALTH BENEFITS: lower blood pressure, highin fiber, promotes healthy skin, improveseye health, anti-inflammatory properties, relieves arthritis pain, stimulates brain activity. " icon_size="16" icon_right_margin="12" title_size="14" title_padding="18px" item_margin="12px"]
[eltd_icon_list_item icon_pack="font_elegant" fe_icon="icon_star" dripicon="dripicon-calendar" icon_color="#ff2d00" title="MORNING GLORY - carrots, golden beets, turmeric, ginger, orange, and lime. HEALTH BENEFITS: improves eye health, high in fiber, lowers blood pressure, assists in weight loss, high antioxidants, anti-inflammatory properties, packed w/ Vitamin C." icon_size="16" icon_right_margin="12" title_size="14" title_padding="18px" item_margin="12px"]
[eltd_icon_list_item icon_pack="font_elegant" fe_icon="icon_star" dripicon="dripicon-calendar" icon_color="#ff2d00" title="FUN FRUIT - apples, pineapples, lemons, strawberries, bananas, grapes, oranges, and watermelon. HEALTH BENEFITS: reduce risk of cancer, boost immune system, remove toxins, aids in digestive health." icon_size="16" icon_right_margin="12" title_size="14" title_padding="18px" item_margin="12px"]
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SNACK MENU

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SPECIALTY MENU

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[eltd_icon_list_item icon_pack="font_elegant" fe_icon="icon_star" dripicon="dripicon-calendar" icon_color="#ff2d00" title="OXTAIL DINNERS - includes rice and beans and cabbage (15th of every month)" icon_size="16" icon_right_margin="12" title_size="14" title_padding="18px" item_margin="12px"]

[eltd_icon_list_item icon_pack="font_elegant" fe_icon="icon_star" dripicon="dripicon-calendar" icon_color="#ff2d00" title="TURKEY WINGS DINNER - includes rice, gravy-beans, and greens (30th of every month)" icon_size="16" icon_right_margin="12" title_size="14" title_padding="18px" item_margin="12px"]

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PHONE & HOURS

321 355-2703

Tuesday: Closed

Wednesday: 12-7pm

Thursday: 12-7pm

Friday: 1-9pm

Saturday: 12-9pm

Sunday: 11-6pm

Monday: Closed

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via John Wood Community College posted_at: 3 days agoschedule_type: Full-time
Essential Job Duties: – Inspect, troubleshoot and repair semi-truck and trailer bodies, systems, and components... – Perform preventative maintenance measures on semi-trucks and trailers. – Assemble and dissemble vehicle engines and cleaning the fuel tanks. – Maintain hubs and axles. Adjusting or replacing when required. – Inspect, service and replace trailer parts, including tires. – Checking and repairing the brake, electrical Essential Job Duties:

– Inspect, troubleshoot and repair semi-truck and trailer bodies, systems, and components...

– Perform preventative maintenance measures on semi-trucks and trailers.

– Assemble and dissemble vehicle engines and cleaning the fuel tanks.

– Maintain hubs and axles. Adjusting or replacing when required.

– Inspect, service and replace trailer parts, including tires.

– Checking and repairing the brake, electrical and hydraulic systems.

– Testing all systems and equipment for performance issues.

– Ensuring that semi-trucks and trailers meet the U.S. Department of Transportation’s road safety requirements.

– Compiling inspection reports, documenting repairs, and reporting all findings to management.

Qualifications:

– High school diploma or equivalent

– Diesel mechanic OR

– Two years of experience

o Skills WILL be assessed prior to hiring.

– Will be subject to drug testing.

Benefits Include:

Wages based on skill level, experience and certifications.

Health insurance

Paid holidays

Interested candidates must apply in person at Curry, Inc. M-Th 8am-4pm & Fri 8am-12pm at

1097 Academy Rd

Pawnee, IL 62558

Benefit Conditions:
• 90 day probation period

This Company Describes Its Culture as:
• Detail-oriented — quality and precision-focused
• Outcome-oriented — results-focused with strong performance culture
• Stable — traditional, stable, strong processes
• People-oriented — supportive and fairness-focused
• Team-oriented — cooperative and collaborative
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via Salary.com posted_at: 16 days agoschedule_type: Full-time
Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers online, in-store or in their homes... And it’s all down to our people, 30,000 capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins. As a Retail Sales Colleague you don't need an in-depth knowledge of tech before you join the team as all our new colleagues Our passion

at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers online, in-store or in their homes...

And it’s all down to our people, 30,000 capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins.

As a Retail Sales Colleague you don't need an in-depth knowledge of tech before you join the team as all our new colleagues attend a 2-3 day induction either virtually or at our fantastic academy in Fort Dunlop Birmingham.

We'll provide you with the valuable skills and knowledge to sell, serve and support our customers and make amazing happen.

From supplier training and demos ahead of launches to testing the latest products, we'll give you the confidence to ensure your recommendations are top notch.

As part of this role, you’ll be responsible for :
• Assisting your customers to find their perfect tech solution
• Making every customer interaction memorable
• Offering additional services like delivery and installation, recycling and ways to pay
• Contributing towards the overall sales performance of the store
• Working across different departments and product ranges

Tech lovers don’t look a certain way, nor do they have a set DNA, they do possess the same level of enthusiasm though. Connecting customers and products and guiding the decisions that get them there, securing the sale delivers great reward.

You will need to be :
• Approachable and friendly
• Keen to learn about the latest technology
• Comfortable achieving personal sales, service, and customer experience targets
• Confident working across all parts of the store and winning as a team

We know our people are the magic ingredient in our success. That’s why we reward you with benefits that go deeper than just the day-to-day.

Benefits that work for you, your lifestyle and your career. They include :
• Monthly performance-related bonus
• Product discounts on the latest tech
• 6 weeks of annual leave (inclusive of bank holiday entitlement)
• A range of wellbeing initiatives
• Permanent colleagues also join our pension scheme

Beyond that, we’ll be with you every step of the way, enabling you to get the most out of your role, grow your skills your way, and see your career develop in the way you want.

Plus, we’ll help you develop skills for life, so you can take charge of your future and ours. Be part of our talented retail team and unbox your passion at the UK’s best-known retailer in tech.

Last updated : 2024-04-05
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via Salary.com schedule_type: Full-time
Talent Acquisition Consultant FTC - 9 months... Hybrid - Newark At Currys, we don’t just see our colleagues as enablers of our strategy they are at the centre of it, with Capable and Committed Colleagues’ as a core pillar of our business strategy. They provide the magic ingredient in helping our customers discover, choose and enjoy amazing technology. Expert face-to-face help is at the heart of why customers shop with us, and that takes skilled Talent Acquisition Consultant

FTC - 9 months...

Hybrid - Newark

At Currys, we don’t just see our colleagues as enablers of our strategy they are at the centre of it, with Capable and Committed Colleagues’ as a core pillar of our business strategy.

They provide the magic ingredient in helping our customers discover, choose and enjoy amazing technology. Expert face-to-face help is at the heart of why customers shop with us, and that takes skilled and dedicated colleagues throughout the organisation.

Happy colleagues make for happy customers, who make for happy shareholders.

Being able to attract, develop and retain a highly engaged, skilled, and committed workforce has never been more important to us, with the excitement and attractiveness of our new Currys brand and story, providing a strong platform in an increasingly competitive talent landscape.

You’ll deliver recruitment solutions to ensure that the most relevant, high quality internal and external candidates are identified and selected for current and future roles.

The role reports into the Lead TA Business Partner who is accountable for overall delivery of the business function.

As part of this role, you’ll be responsible for :
• Deliver the functional end to end recruitment and selection strategy & developing effective relationships with key stakeholders
• Responsible for the effective delivery of entire candidate journey
• Facilitate high quality service delivery aligned to the strategic objectives of the resourcing Centre of Excellence
• Utilise fully all relevant recruitment systems and associated technology to support productivity and reporting
• Know and apply a comprehensive range of candidate attraction and selection methods to identify, assess and select high quality internal and external talent
• Champion employer brand initiatives
• Provide market insight and intelligence to evolve and shape the resourcing plan
• Take ownership of and ensure compliance through each stage of the recruitment process
• Communicating and supporting stakeholders & HM throughout the recruitment process
• Attend Open days and recruitment talent fairs to engage future talent and promote company brand.

You will need :
• Proven experience of the tools, techniques, and approaches to deliver recruitment needs for the business
• Experience of providing positive candidate experience
• Agency or in-house experience would be suitable

We know our people are the magic ingredient in our success. That’s why we reward you with benefits that go deeper than just the day-to-day.

Benefits that work for you, your lifestyle and your career. They include Company Pension Scheme, Discretionary / Performance based bonus, Private Health Insurance and Colleague Discounts.

Beyond that, we’ll be with you every step of the way, enabling you to get the most out of your role, grow your skills your way, and see your career develop in the way you want.

Be part of our talented People, Communications and Sustainability team and unbox your passion at the UK’s best-known retailer in tech.

LI-Hybrid

Last updated : 2024-03-22
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via Talent.com posted_at: 7 days agoschedule_type: Full-time
Senior People Business Partner Field Based... It’s an exciting time to join our Stores team as we continue to invest in both our people and our store design. Partnering with our Head of Stores, this role is a critical Senior People Partner within the Currys People Team. Working collaboratively with the leadership and the wider People Team, you’ll be accountable for delivering the Currys people strategy in this critical part of our business, Senior People Business Partner

Field Based...

It’s an exciting time to join our Stores team as we continue to invest in both our people and our store design. Partnering with our Head of Stores, this role is a critical Senior People Partner within the Currys People Team.

Working collaboratively with the leadership and the wider People Team, you’ll be accountable for delivering the Currys people strategy in this critical part of our business, working cross functionally with our Centres of Expertise to identify, develop and deliver.

We are looking for people who share the Currys values ( we put our customers first’, we win together’ and we own it’) and who are comfortable operating within a fluid, collaborative and modern People organisation, comprised of CoEs, Operations and People Partners.

As part of this role, you’ll be responsible for :
• Developing and delivering strategic People Plans which support the delivery of the functional plans for the business, driving capability, performance, talent, leadership development and engagement in alignment with business needs in partnership with the People Team Centres of Excellence.
• Developing the Store leadership team and continued promotion of ownership of their business area's people and talent strategies.
• Driving and maintaining world class engagement levels across Stores using data to identify trends and opportunity areas, ensuring leadership teams create and own functional action plans.
• Promoting values-based leadership, with the objective of increasing diversity and inclusion and embedding I&D principles within our organisation’s culture.
• Incorporating best practice change management techniques into all stages of business change to include leading defined activities, and for major initiatives.
• Coaching Senior Leaders and their leadership teams, helping them to balance short term operational priorities with longer term strategic growth, and acting as their most trusted adviser

You will need :
• Commercial focus, understanding the drivers of business performance and what is important to business leaders.
• Ability to think strategically, develop people strategy and build and deliver operational people plans to cover all areas of HR.
• Highly effective coaching and influencing skills.
• Knowledge of methods and models of all people related areas (Including Reward, Talent & Leadership Development, Employee Relations, and Organisation Design & Development).
• Experience in a business partnering role, partnering a senior leadership team and (a) senior leader(s).
• Matrix Organisation experience, with a strong track record of effectively leading people and organisational change projects of scale
• Experience delivering hands-on innovative people projects within a fast paced and evolving organisational setting.
• Knowledge of change leadership and experience of leading successful change programmes
• Excellent insight and analytical skills with the ability to interpret data and make people and commercially based decisions.

Benefits that work for you, your lifestyle and your career. They include Company Pension Scheme, Discretionary / Performance based bonus, Private Health Insurance and Colleague Discounts.

Beyond that, we’ll be with you every step of the way, enabling you to get the most out of your role, grow your skills your way, and see your career develop in the way you want.

Be part of our talented People, Communications and Sustainability team and unbox your passion at the UK’s best-known retailer in tech.

LI-Hybrid

Last updated : 2024-04-16
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via ZipRecruiter posted_at: 5 days agoschedule_type: Full-time
Position Summary Reporting to Account Director, Samsung Electronics UK, this position will lead multiple buyers and contacts across Currys for Samsung DA business... This role will manage our largest customer Currys on Cooling. It will also be the lead on developing our Vacuum Cleaner business - both categories present a fantastic opportunity to develop different skill sets and different experiences Key to this role is the day to day management, Position Summary

Reporting to Account Director, Samsung Electronics UK, this position will lead multiple buyers and contacts across Currys for Samsung DA business...
This role will manage our largest customer Currys on Cooling. It will also be the lead on developing our Vacuum Cleaner business - both categories present a fantastic opportunity to develop different skill sets and different experiences
Key to this role is the day to day management, implementing a sales strategy for help ensure Samsung continues to be the number the No.1 Home Appliance brand in the UK (by market share), whilst driving up profitability and average selling price.

Role and Responsibilities

Key Responsibilities:
• Day to day management of Currys for our Cooling and SDA business
• Plan and implement the sales strategy. This will include excellent relationship management, market and product awareness, forecasting and key event planning
• Working within the matrix of the organisation to formulate a robust and commercially viable business plan for the account
• Work with the customer to build and maintain the relationships required to implement the strategy and achieve the revenue plan, margin and volume required
• Work with internal and external partners to efficiently handle stock levels and sell out/ sell in against the promotional plan, identifying and develop new opportunities
• Handle financial accrual process which are forecasted accurately so that we can balance our P&L
• Work alongside commercial and trade marketing colleagues to ensure that promotional events are planned in a professional way and ensure that supporting stock and logistics is fully handled as per our CPFR process
• Contribute and support a JBP with account to ensure potential is recognised, running accurate forecasting & marketing plans to achieve targets and deliver projects

What we need for this role

To be successful, you will possess the following skills and attributes:
• Experience of working within a dynamic and fast paced environment, preferably retail or consumer electronics
• Experience of running and developing a large product range
• Excellent partner management experience, with a collaborative approach and the capability to form and maintain relationships with a wide range of internal and external customers and colleagues.
• Strong commercial foresight, with demonstrable ability to match business capability with market opportunities and drive business growth.
• Consistent track record of formulating and implementing effective business plans
• Financially astute, with the ability to understand retail and promotional pricing, margin, and accruals
• Excellent communication skills, both written and verbal and the confidence to present information to an array of audiences.
• Excellent organisational, attention to detail and time management skills.
• Results focused with a target motivated mind set and the capability to increase sales within own account and work as part of a team to drive overall team and company performance.
• Forward-thinking influencing skills, with the ability to handle sophisticated conversations and negotiations
• Strategic in approach, defining growth pillars, tactics and capabilities needed to deliver sustainable long-term growth.
• Ability to develop and identify new opportunities.
• Willing to work flexibly to accommodate the requirements of the role and business.
• Previous experience of working with Currys (desirable)
• Industry knowledge with an understanding of the white goods/ SDA market, products and manufacturing (desirable)

Competencies:
• Entrepreneurial and commercial thinking
• Coping with pressure and set backs
• Ability to understand an analyse data from GfK etc
• Presenting and communicating Information
• Delivering results and meeting customer expectations.

Skills and Qualifications

To be a successful candidate in this role you will need to have / need to be:
• A real go getter, with challenger mentality who is able to work out the why, the what and the how - been agile along the way
• Been able to harness internal and external objectives to achieve the result required
• High level commercial foresight
• Excellent forecasting ability - working closely with account counterpart to ensure our plan works as planned
• Well-developed creative problem solving skills
• The ability to deliver excellence in collaboration with others
• Ability to make this role your own with proactive leadership

Success in the first 6 months will look like:
• Full ownership of account and categories by the end of 6 months
• Full immersion in and understanding of key Samsung processes and systems
• Positive relationships built within the key partners and wider DA community
• Sound understanding of what market dynamics, run rates and what great execution we need to strive for

Success will be measured by:
• Accuracy of forecasts versus promotional plan
• Quality and reliability of reporting
• Meeting monthly revenue and mix targets

Benefits of working at Samsung include
• Hybrid working - 3 days in the office and 2 days at home per week
• Bonus scheme linked to individual, team and company performance
• Car allowance
• Private medical - single
• Income protection
• Enhanced pension contribution
• Three volunteering days each year
• Flexible benefit portal and contribution of 55 per month - including travel insurance, gym membership, season ticket loan, Tastecard, dental insurance and more
• Holiday - 25 days plus bank holidays and an additional day off for your birthday
• Access to discounts on a wide range of Samsung products
• Access to a discount shopping portal

A note on equal opportunities

Weare an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion,colour, national origin, gender, sexual orientation, age, marital status or disabilitystatus.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to requestaccommodation.
• Please visit Samsung membership to see Privacy Policy, which defaults according to your location, at: https://account.samsung.com/membership/policy/privacy. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here: https://europe-samsung.com/ghrp/PrivacyNoticeforEU.html
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via LinkedIn schedule_type: Volunteer
Today, at Curry Senior Center we serve 2,600 seniors within a central city area stretching from Potrero Hill to lower Nob Hill and from the San Francisco Bay to Van Ness Avenue. We provide primary care at our medical clinic and through home visits to clients, case management for those who want it, substance abuse counseling, social and educational opportunities, and breakfast and lunch daily for... seniors. In late 2003, we opened a new facility for Today, at Curry Senior Center we serve 2,600 seniors within a central city area stretching from Potrero Hill to lower Nob Hill and from the San Francisco Bay to Van Ness Avenue. We provide primary care at our medical clinic and through home visits to clients, case management for those who want it, substance abuse counseling, social and educational opportunities, and breakfast and lunch daily for... seniors. In late 2003, we opened a new facility for our social programs and permanent housing for 13 formerly homeless seniors. Throughout our history, Dr. Curry's mission statement has been our driving force.

Curry Senior Center is looking for 3 to 4 volunteers to join Curry’s Wellness Team in providing fresh groceries for older adults in the Tenderloin.

You’ll help arrange tables, display groceries like a farmers market, distribute groceries to older adults, and assist with cleanup.

This opportunity is every Thursday from 9 30 AM to 1 PM. Please contact Lalaine Favis at lfavis@curryserniorcenter.org with any questions.

This is a volunteer opportunity provided by VolunteerMatch, in partnership with LinkedIn for Good
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via Salary.com posted_at: 27 days agoschedule_type: Full-time
Experienced Estimator/Customer Service Rep. Please apply with Experience Only in the Collision Center Field... Please apply with Experience Only in the Collision Center Field. Please apply with Experience Only in the Collision Center Field. Curry's Collision Center We are looking for a customer service representative, Estimating and Supplement request procedures. We are a team working with employees, customers, and each other. Job Details: • Experienced Estimator/Customer Service Rep.

Please apply with Experience Only in the Collision Center Field...
Please apply with Experience Only in the Collision Center Field.
Please apply with Experience Only in the Collision Center Field.

Curry's Collision Center

We are looking for a customer service representative, Estimating and Supplement request procedures. We are a team working with employees, customers, and each other.

Job Details:
• We all help to prioritize workflow.
• We need someone to help with the progressive difference in a small business by going above and beyond expectations.
• Someone available to work more than just 8-5.
• Someone to put in time to improve your skills and complete work task ahead of schedule.
• Bringing in knowledge and contacts in our industry is a plus.
• We offer paid vacations and insurance, and you get to work with some incredible people.
• Great pay with experience.

Please do not apply if you have no experience.

Please apply by email with your resume then call we set up your interview.

We look forward to meeting You!

Thank you,
Curry's Collision
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via Aramark Global Careers posted_at: 25 days agoschedule_type: Full-time
Job Description Are you self-motivated and proud of the work you do? Here at Aramark, we take pride in the level of service and safety we provide! As a General Utility Worker on our team of other service stars, you’ll take on the important task of maintaining the cleanliness of dishes, equipment, and the environments we work in. The best part? It’s just the starting point of your career, so... launch your future with us! Essential functions Job Description

Are you self-motivated and proud of the work you do? Here at Aramark, we take pride in the level of service and safety we provide! As a General Utility Worker on our team of other service stars, you’ll take on the important task of maintaining the cleanliness of dishes, equipment, and the environments we work in. The best part? It’s just the starting point of your career, so... launch your future with us!

Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

COMPENSATION: The hourly rate of pay for this position is $16.80. This is Aramark’s good faith and reasonable estimate of the rate of compensation for this position as of the time of posting.

Job Responsibilities

• Ensure guest satisfaction by maintaining all dishes, pots, pans, silverware, glasses, equipment, and kitchen utensils are cleaned and sanitized

• Maintains dishwashing station, three compartment sink and related areas cleaned

• Ensures equipment is clean and in working condition; reports any issues to management

• Performs other light maintenance and custodial tasks

• Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.

• Adheres to Aramark safety policies and procedures including proper food safety and sanitation

• Ensures security of company assets

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Demonstrates an understanding of basic sanitation procedures

• Must be able to follow basic safety procedures due to exposure to hazardous chemicals

• Must be available to work flexible hours including evenings and weekends

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter
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via Salary.com posted_at: 29 days agoschedule_type: Full-time
Location: Milton, MA Category: Staff Posted On: Tue Jul 18 2023 Job Description: The primary role of the Support Analyst III ensures the Curry community (administration, faculty, staff, students, and parents) gets the most out of technology systems and services in support of teaching, learning, administration, and student life. The Support Analyst provides exceptional customer service in... addition to technical support. The Support Analyst III documents, Location: Milton, MA Category: Staff Posted On: Tue Jul 18 2023 Job Description:

The primary role of the Support Analyst III ensures the Curry community (administration, faculty, staff, students, and parents) gets the most out of technology systems and services in support of teaching, learning, administration, and student life. The Support Analyst provides exceptional customer service in... addition to technical support. The Support Analyst III documents, tracks, and monitors issues to ensure timely resolution.

Essential Functions:

With a customer service focus and empathy, the Support Analyst provides customers with solutions for their incidents and service requests, using personal experience and technical knowledge, service desk knowledgebase, advice from department colleagues, and information from other reliable sources. Using problem-solving and customer support skills, Support Analysts should resolve customers' requests and maintain ownership of requests to completion, especially when follow-up is needed. Customer incidents and requests should be escalated to department colleagues and third-party vendors, as required, to ensure timely and complete resolutions. The Support Analyst III builds and maintains customer trust within the community using expert technical advice, exceptional customer service skills, and complete follow-through until request resolution.

Curry College fosters a teaching and learning environment. As part of the role, the Support Analyst III will keep their technical and customer skills current according to industry standards, department policies, and community needs. In addition, the Support Analyst III will cross-train with department colleagues and mentor and serve as an escalation point for Support Analysts, ITS Student Workers, and interns.

1. Customer Service:
• Promote team and department culture of providing exceptional customer service and technical support through frequent communication, prompt support, meeting deadlines, and delivering positive experiences;
• Maintain effective and positive two-way communications between the Information Technology Services department and the Curry community.

2. General Responsibilities:
• Ability to assess customers support needs through phone, email, and in-person contact;
• Use IT service management system to document, categorize, prioritize, and communicate customer incidents and service requests within department and with customer;
• Provide complete solutions and escalate requests to appropriate team members or third-party vendors as needed to resolve customer incidents and requests;
• Empower customer independence by encouraging the use of Service Desk knowledgebase, online training, vendor specific materials, and other self-help resources;
• Implement decisive action appropriate to the role; assesses needs and concerns of the workplace environment to address current/future challenges and community needs;
• Uphold security standards according to industry best practices and Curry policies.

3. Responsibilities (Senior Tier):
• The Support Analyst III regularly works on tasks that are varied and complex. Applies full range of specialized skills and job knowledge; frequently adapts procedures, techniques, tools, materials, and/or equipment to meet specialized needs; may serve as lead; performs broad and/or focused assignments under general supervision; originality and ingenuity are often required to help establish procedures in functional area; relies on experience and judgment to plan and accomplish assigned tasks.
• This is the highest level of support in a three-tiered technical support model responsible for handling the most difficult or advanced problems. Technical leader with a high degree of knowledge in the overall field and recognized expertise in specific areas; problem-solving frequently requires analysis of unique issues/problems, identifying root cause, without precedent and/or structure. The Support Analyst III knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems/issues of diverse scope and determines solutions.
• Support Analyst III professionals are experts are responsible for not only assisting both Tier I and Tier II personnel, but with the research and development of solutions to new or unknown issues. Note that Support Analyst III technicians have the same responsibility as Tier II technicians in reviewing the work order and assessing the time already spent with the customer so that the work is prioritized, and time management is sufficiently utilized. If it is determined that a problem can be solved, this group is responsible for designing and developing one or more courses of action, evaluating each of these courses in a test case environment, and implementing the best solution to the problem. Once the solution is verified, it is delivered to the customer and made available for future troubleshooting and analysis.

4. Professional Development:
• Personal training plan to enhance technical, analytical, customer service, and business skills (i.e. organization, task and project management) needed for current role;
• Cross train with team members to improve and expand everyone's skill sets thus allowing more efficient and effective delivery of technology services to the community;
• Access to Pluralsight for online training in various job related topics.

5. Policies and Procedures:
• Maintain confidentiality, integrity, and availability of the network, systems and data;
• Comply with federal and state regulations, college policies, department policies, and related procedures; Recommend updates to all as needed.

Additional Functions:
• Respect and maintain confidentiality, parameters of operation, professional protocols, and individual privacy;
• Perform other duties as assigned by supervisor or his/her designee.

Job Requirements:

Minimum Qualifications:
• Bachelor's degree or related technical experience required.

Skills:
• Flexibility to regularly rotate through different technical specialties and skill sets.
• Ability to thrive on change as products, systems, services, and processes evolve.
• Proven ability to perform well under stress when confronted with emergency, critical, or unusual customer requests and/or situations.

Other Requirements of the Job:
• 4-7 years of related experience.
• Experience using IT service management or work order tracking system.
• Exceptional communication, collaboration, organizational, and time management skills.
• The ability to multi-task, prioritize, and independently manage a changing workload in a wide variety of settings and situations.
• Required to work (and/or be on-call) evenings and weekends.
• May need to use personal car to transport equipment and drive between campuses.

Preferred Qualifications:
• Previous experience in higher education.
• 5 or more years of related experience directly in Technical Customer Support Services.
• Certifications: Technical Support Professional, Support Center Team Lead (HDI) Help Desk Institute; Windows 10, Office 365 (MCSA) Microsoft Certified Solutions Associate; Apple Certified Support Professional (ACSP); Net , Security (CompTIA); Mobile Device Management (AirWatch, JAMF, Meraki); IT Service Management - Foundation (ITIL) Information Technology Infrastructure Library; Project Management Professional (PMI).

Additional Information:

Committed to attracting and retaining a diverse staff, Curry College will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

At the College's discretion, the education and experience prerequisites may be excepted where the candidate can demonstrate, to the satisfaction of the College, an equivalent combination of education and experience specifically preparing the candidate for success in the position.

Employment in this position is contingent upon the successful completion of all required pre-employment background checks.

Inquiries about the application of Title IX can be directed to the College's Title IX Coordinator, Elizabeth Canning at elizabeth.canning@curry.edu, (617) 979-3516, or King Academic Administration Building, 55 Atherton St, or US Department of Education, Office of Civil Rights ("OCR") - Boston Office, 5 Post Office Square, 8th Floor, Boston, MA 02109-3921, (617) 289-0111
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