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customerhub

  • Encrypted
    Site is Encrypted

  • Country
    Hosted in United States

  • Traffic rank
    #107,187 Site Rank

  • Site age
    16 yrs old

  • Site Owner information
    Whois info

Website is Safe

Traffic rank
#107,187
Site age
16 yrs
Location
United States
Popular Questions for customerhub
**What customer support options are available with CustomerHub.net?** CustomerHub.net offers a range of customer support options, including online documentation, video tutorials, and email support. Businesses can also access a knowledgeable support team that can assist with any questions or issues that may arise while using the platform.
**How does CustomerHub.net ensure data security?** CustomerHub.net takes data security seriously and employs various measures to protect user information. This includes secure data encryption, regular security audits, and compliance with industry best practices. By using CustomerHub.net, businesses can trust that their customer data is safe and secure.
**What types of businesses can benefit from using CustomerHub.net?** CustomerHub.net is ideal for a wide range of businesses, including consultants, coaches, online educators, and companies offering digital products or services. Any business looking to provide online content to their customers in a secure and professional manner can benefit from using CustomerHub.net.
**How does CustomerHub.net help businesses?** CustomerHub.net helps businesses by providing a centralized platform for organizing and delivering their online content. This includes online courses, membership sites, digital downloads, and more. The platform also allows businesses to easily manage user access, track progress, and provide a seamless experience for their customers.
**What is CustomerHub.net?** CustomerHub.net is a membership site and content delivery platform that allows businesses to securely deliver online courses, membership content, and digital products to their customers. It is a powerful tool for businesses looking to create a streamlined and professional online presence.
Newest job postings for customerhub
Global Customer HUB Engineer
via Tapwage schedule_type: Full-time
Global Customer HUB Engineer - 16001948 Preferred Qualifications Global Customer HUB Engineer The role of Global Customer HUB is to receive incoming calls for assistance, manage service requests, monitor specific queues, provide assistance to internal customers and perform translations in accordance with service standards. The Global Customer HUB engineer will establish relationships with other departments within Oracle to resolve problems and transfer Global Customer HUB Engineer - 16001948 Preferred Qualifications Global Customer HUB Engineer The role of Global Customer HUB is to receive incoming calls for assistance, manage service requests, monitor specific queues, provide assistance to internal customers and perform translations in accordance with service standards. The Global Customer HUB engineer will establish relationships with other departments within Oracle to resolve problems and transfer knowledge to both internal and external customers. Position Scope: Responds to all incoming calls, from both external and internal customers Translates SRs within language scope Monitors work queues for exceptions, new SRs and transfers Report to a regional Global Customer Support HUB manager Works with GRID engineers, managers and other internal resources to facilitate the resolution of customer issues Has no direct reports Resolves assigned SR’s Responsibilities: Ensure that HUB tasks are handled during active shift Provides verbal or... written translations when customer requires local language support Uses SR quality guidelines when updating and managing SRs Monitors specific queues for: unassigned, local language, route failures and exception SRs, routing or assigning as necessary Responds quickly to customer requests for escalations by using documented escalation process Encourages customers to use English versus local language for SR resolution Encourages customers to use customer portal versus phone Contributes to continuous process improvement initiatives Reacts to system or process issues by contacting responsible technical contacts or reports problem to Global Customer Support HUB manager Contributes to process and system development and knowledge management Accountabilities: Takes ownership and coordinates resolution of customer’s service requests in local language Maintain knowledge of current Oracle business flows and ensures that team resources act in the same way Operate in line with Customer Service HUB business processes and procedures Provides the best possible translation for both customer and GRID engineer using collaboration methods as necessary Manages queue and SRs to provide the highest level of customer service within standard support guidelines Personal Competencies: Strong communication skills (verbal and written) Adapts to change easily Ability to manage multiple tasks Aptitude for analytical problem solving Solution oriented Quality Problem solving Planning and organizing Self-motivation Interpersonal Competencies: Customer focus Teamwork Influencing and negotiating Working globally Preferred Qualifications: At least 4 years work experience with a minimum of 2 years customer support experience Strong understanding of customer service principles Proven experience in an application software environment working with Oracle Applications and/or Oracle Server Technologies is not necessary but would be considered an advantage Language Skills: English plus Spanish or Portuguese or Japanese or Korean. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law. Detailed Description and Job Requirements As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Process and dispatch all new incoming technical Support tickets (phone, e-mail, webform) from clients. Efficiently and courteously direct clients to appropriate contact points. Direct the Support ticket workload effectively and assist in resolving common customer inquiries. Encourage customers to leverage online Knowledge Base as initial resource. Provides administrative assistance to the Support line of business. Works on assignments that are routine in nature where limited judgment is needed. May determine methods and procedures on new assignments. May provide guidance to other support members. Applies technical aspects of the job to complete tasks. Typical 2 years of related experience. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law. Job : Support Location : US-FL,Florida-Orlando Job Type : Regular Employee Hire Organization : Oracle Show more details...
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